The Evolution Of Quality At Xerox Read the case study found in your textbook on page 31, “The Evolution of Quality at Xerox”. Summarize the case study. Why did Xerox face a crisis? Analyze their Performance Excellence Process and please explain. The requirements below must be met for your paper to be accepted and graded: Write between 700 – 1,000 words using Microsoft Word in APA style, see example below. Use font size 12 and 1” margins. Include cover page and reference page. At least 80% of your paper must be original content/writing. No more than 20% of your content/information may come from references. Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement. Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style. References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing. A detailed explanation of how to cite a source using APA can be found here ( link ). Download an example here.
Paper For Above instruction The case study "The Evolution of Quality at Xerox" provides an insightful overview of how Xerox Corporation faced significant challenges in maintaining quality standards amidst rapid technological changes and increased competition. This analysis delves into the reasons behind Xerox’s crisis, examines their performance excellence process, and provides a comprehensive understanding of their quality management evolution. Xerox, once a dominant player in the photocopier industry, experienced a critical decline in its market position during the late 20th century. The crisis stemmed from multiple factors, including complacency in quality standards, technological stagnation, and stiffening competition from Japanese firms like Canon and Ricoh. Xerox's overreliance on its market dominance and internal processes led to a decline in innovation and responsiveness to customer needs, further exacerbating its vulnerability. The company’s failure to adapt to emerging quality expectations and process improvements resulted in erosion of its competitive advantage.