GOV Design Awards Annual 2018 - DRIVENxDESIGN Award Programs

GOV Design Awards 2018

Government, Community and Public Sector

Leaders across design, innovation, tech, finance, engineering, government and community sectors all share a common goal; a Better Future.

The issue is that we each have a different idea of what a Better Future looks like and inevitably these ideas will collide. Here we see an opportunity - an opportunity to instead share, discuss and collaborate on weaving our better futures together.

Welcome to our expedition to a Better Future.

Leadership

Capability

Recognition

better future

made for people

design awards

Chairman’s Message

Attitude Amazing projects have empowered and courageous clients, working with masterful designers using the best materials, methods and suppliers.

Insight Back in 2007, I observed a skew in the design market that saw more than 90% of the conversations around design coming from practices, with very little being heard from the demand side - the commissioners. What were the needs of commissioners and how did they think about design?

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Vision DRIVENxDESIGN was founded to engage with both sides - supply and demand - to celebrate the driving dynamic between the courage to commission a project and the courage to propose a solution.

Methods Awards were our first channel to assist that goal, later adding design summits, project films and design executive dinners.

After 10 short years, we have created a global movement for a new era of design, an era bedded in the boardroom, driving economic and cultural returns.

Executive Design The rise of executive design took hold in 2014. To use a tech-industry term, we saw a pivot, seeing scores of companies placing design as a key strategic driver, resulting in eight out of the ten most valuable companies by market cap being driven by design.

The Experience Economy These industry leaders know that their market value is based in the experience of their customers. Technology is the enabler, experience is the value driver.

Respect Thanks to the 6,000+ brands and 2,500+ studio collaborators, and the millions of design-inspired that we’ve reached.

Future Welcome to those just joining us on growing the impact of human centred design. The next 10 years will be exciting, exhilarating and rewarding. Most importantly they’ll be driven by design.

Founder & Awards Chair, DRIVENxDESIGN Mark Bergin

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DRIVENxDESIGN Executives Club

Welcome to our loyalty program – recognising significant community contributions.

The Design Executives Club is a global network of likeminded design leaders, all working to grow the sophistication and excellence of design in their organisations. The club’s goal is to help address design executives’ needs through providing utility beyond the awards/recognition programs.

Throughout the year, club members are invited to exclusive dinners, events and forums to collaborate and share insights, providing peer on peer networking on a global scale.

DRIVENxDESIGN.com/DEC

DRIVENxDESIGN Executive Briefings We have been providing strategy/ insight briefings to major brands and studios across the globe for 10 years.

The awards engine sees over 7,000 design projects per year, providing unique insights into the macro trends and innovations in the design industry. Since launching the NOW Awards, we have rolled our insights into a quarterly global briefing program across eight markets.

DRIVENxDESIGN Executive Tours Since beginning our regular global tours we have noticed a trend – people want to join in. This began with the Design Summits, initially attracting people from across the globe, some travelling to one city, others turning up repeatedly. Being the hospitable people we are, we wanted to turn this coincidence into a definite thing. This year we have five tours before year end, so join us and your fellow design executive peers.

DRIVENxDESIGN.com/tours

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DRIVENxDESIGN Universe Annual Awards

NOW Awards

Quarterly Briefings

Executive Tours

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MAY 2020 MAY MAY 2020 2020 MAY 2020

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Participation Opportunities Nominations Voucher Packs Supporter Packs Awards Annual Ads Activations VIP Reception

Collection Supporter Podcast Supporter Insight Report • Advertisements • Distribution • Content

Supporter Activations Sampling Tickets Tables

Executive Club • Receptions • Leaders Dinners • Executive Briefings • Site Visits • Awards VIPs • Reykjavik 2020 7

Reykjavik 2020

Future focused Human Centred Design May 2020 Global Design Executive Summit Location: 64.1265N, 21.8174W Dates:

4 – 8 May 2020

Who:

400 Global Design Leaders

Forums: 12 topics – Brands, City, Clothing, Experience, Food, Health, Government, Place, Transport, Work Speakers: forums lead by 40 global design leaders

Designsummit.com 8

better future

The Jury

The NOW Awards

The design award juries are formed from a global panel of over 200 design leaders sourced from Melbourne, Sydney, Hong Kong, Berlin, London, Reykjavik, New York, Chicago and San Francisco.

NOW is a global, monthly, curated design awards program that seeks out and recognises extraordinary design projects.

2018 sees a new phase where all programs are being judged by out of town jury members, minimising potential conflicts and expanding our global view for the projects.

The awards provide timely recognition and industry insights across the global market. Nominations are sourced through recommendations from our 200+ global panel and nominated projects.

The nominations deadline is the 10th of each month.

This also gives us the opportunity to promote 40 local design leaders into global markets – another way to extend Melbourne design to the global stage.

Winners are announced on the first Thursday of every month, alongside a podcast discussing the GOLD winners.

DRIVENxDESIGN/Jury

DRIVENxDESIGN.com/NOW

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Space

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Architecture Community & Civic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Cultural. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Education.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Mixed Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Proposed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Proposed - Public Realm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Transport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Interior Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Urban Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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GOLD AWARD

Hunter’s Point South Park Project Commissioner New York Economic Development Corporation & Department of Parks Creator SWA/Balsley with Weiss/Manfredi Team NYEDC NY Department of Parks SWA/Balsley Weiss/Manfredi ARUP

SILVER AWARD

Cato Square Project Commissioner City of Stonnington Creator Lyons

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Architecture - Community & Civic

Hindmarsh Shire Council Offices Project Commissioner Hindmarsh Shire Council Creator k20 Architecture SILVER AWARD

Team Theodore Kerlidis

Hindmarsh Shire Council Offices is a technologically advanced, sustainably focused new Civic and Administration Centre located in the rural setting of Nhill, Victoria. The precinct re-uses the existing 1960’s building and encapsulates it within its new contemporary built form. Although double the size of the building it replaces, the facility uses 60 per cent less electricity.

The building was inspired by the town’s identity as a hub of wheat production with steel storage silos and agricultural sheds dotting the landscape. The new centre’s form and restrained material palette of timber, steel and glass gives subtle references to the local agricultural context; utilising the craftsmanship of the folded metal inherent in the silos in the form of locally sourced steel and zinc finishes along the building’s exterior.

Architecture - Community & Civic

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SILVER AWARD

McKenzie Street Aged Services Centre Project Commissioner Melton Shire Council Creator k20 Architecture Team Anthony U

As the City of Melton is rapidly expanding, so too is its aging population. Without adequate facilities for the elderly, they can become disconnected from their communities. k20 Architecture was initially employed to design a new building, but with the support of Council, k20 were able to retain the existing structure, reworking it to become a part of the bigger scheme. With 150 staff using the centre, the amenities had to be generous with breakout spaces serving as both crucial meeting points, and expandable spaces for large numbers of people at one time. k20 Architecture worked with the Council to develop a design that allowed the existing building to be retained with focuses on improving access to mechanical and electrical services and minimizing maintenance on the entire building.

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Architecture - Community & Civic

Zeitz MOCAA Project Commissioner V&A Waterfront Zeitz MOCAA Creator Heatherwick Studio GOLD AWARD

Team Heatherwick Studio Group Leader: Mat Cash Project Leader: Stepan Martinovsky Studio Team: Simona Auteri, Lucie Beauvert, Einar Blixhavn, Erich Breuer, Ruggero Bruno Chialastri, Yao Jen Chuang, James Darling, Francis Field, Alex Flood, Jeronimo Garcia, Sarah Gill, Hayley Henry, Xuanzhi Huang, Changyeob Lee, Julian Liang, Dbora Mateo, Hannah Parker, Luke Plumbley, Matthew Pratt, Stefan Ritter, Luke Snow, Ondrej Tich, Meera Yadave Collaborators: VDMMA, RBA, Jacobs Parker, Mace, Sutherland, Arup, Solution Station, MLC, Lerch Bates, Solutions for Elevating, WBHO

The brief given to Heatherwick Studio was to reimagine the Grain Silo Complex at the V&A Waterfront with an architectural intervention inspired by its own historic character. The project called for a solution that would be unique to Africa and create the highest possible quality of exhibition space for the work displayed inside.

The V&A Waterfront’s challenge to repurpose what was once the tallest building on the Cape Town skyline caught the imagination of internationally acclaimed designer Thomas Heatherwick and his innovative team of architects.

This was a chance to do more than just appropriate a former industrial building to display art, but to imagine a new kind of museum in an African context.

Architecture - Cultural

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SILVER AWARD

Renewed and Expanded Museum at the Gateway Arch Project Commissioner Gateway Arch Park Foundation Creator Cooper Robertson James Carpenter Design Associates & Trivers Associates

SILVER AWARD

The Stables Southbank Project Commissioner The University of Melbourne Creator Kerstin Thompson Architects

SILVER AWARD

Weston Tower at Westminster Abbey Project Commissioner Westminster Abbey Creator Ptolemy Dean Architects

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Architecture - Cultural

Williamstown Town Hall Project Commissioner Hobson’s Bay City Council Creator k20 Architecture SiILVER AWARD

Team Theodore Kerlidis Daniel Bright

The project is a restoration and conservation of the Williamstown Town Hall building that was originally constructed in 1918.

Over the years, the building has been re-purposed and refurbished and the “veneer” of the building had become concealed over time.

It was not originally intended that this Town Hall would be remodelled in the way it has been.

The brief began with the smaller task of a roof replacement in one section, but the building had reached its technical life end.

As time went by, the building was falling apart and over eight years k20 Architecture was required to become more involved.

The purpose was to restore and conserve the building, so that its life would be extended for another 100 years. There were three major stages where the administration building was improved initially, then work on the grand hall commenced, with the supper room being the last to become updated.

Architecture - Cultural

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Southmoor Primary School Project Commissioner Grove Group Creator k20 Architecture SILVER AWARD

Team Anthony U Pasquale Di IorioIndia Mitchell Anthony Gigli - Grove Group Jayden Hardy - Grove Group Stephen Grove - Grove Group

The Department of Education and Training (DET) have initiated a series of projects for modular school buildings to provide modern, comfortable learning spaces in Victorian Schools. k20 Architecture was fortunate to team up with Grove Group to design and deliver Southmoor Primary School with an innovative, modern prefabricated school building.

Southmoor Primary School required two prefabricated buildings to replace the outdated existing ones. The main building is the more traditional classroom suite with four classrooms and an office area for teachers. This building is very modular in its plan as the classrooms are mirrored across a central, large, light-filled corridor. The second structure is the art room which was required to be an extremely flexible space so that its function could adapt.

This project was on a very short timeline so part of the brief was to get it done quickly to minimise disruption to the school’s running.

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Architecture - Education

GOLD AWARD

South Melbourne Primary School Project Commissioner Victorian School Building Authority Creator Hayball Team Hayball Department of Education & Training, Victoria

South Melbourne Primary School is Victoria’s first high-rise state school and now caters for 160 students, although the sixlevel building will eventually accommodate 525 primary school students and 44 early learning students, supplemented by various integrated community services and facilities.

SMPS is an exemplar of a contemporary 21st-century learning environment developed within the context of inner urban regeneration and focusing on the needs of today’s students and also the wider community. It is a beautiful learning environment that adequately inspires and supports the enthusiastic crew of young minds who represent the next generation of Victoria’s urban youth.

Architecture - Education

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GOLD AWARD

Sydney Metro Martin Place Project Commissioner Macquarie Group Creator Grimshaw and Johnson Pilton Walker Team Macquarie Group: Proponent, Financial Adviser Grimshaw Architects: Architect Johnson Pilton Walker: Architect Tzannes Architects: Architect Arup Australia: Engineer Lendlease: Design and Construction contractor Ethos Urban: Planning Adviser Rider Levett Bucknall: Quantity Surveyor Savills Australia: Project Manager Tactix: Project and Engineering Manager

SILVER AWARD

Castray Point Project Commissioner Destination Southern Tasmania | Tourism Industry Council Tasmania Creator Cumulus Studio

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Architecture - Mixed Use

Plans to revitalise Gosford Project Commissioner NSW Government Creator The NSW government architect SILVER AWARD SILVER AWARD

Tonsley Park Redevelopment Main Assembly Building and Pods Project Commissioner RenewalSA Creator Woods Bagot

Transformation of Oxford Street Project Commissioner/Creator Transport for London

SILVER AWARD

Architecture - Mixed Use

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Eyrie Project Commissioner National Trust for Scotland Creator Denizen Works GOLD AWARD

Team Murray Kerr

SILVER AWARD

Olympic House - IOC Headquarters Project Commissioner International Olympic Committee Creator 3XN

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Architecture - Proposed

Compton High School Project Commissioner Compton Unified School District (CA) Creator DLR Group SILVER AWARD

RIBA Gasholder Bases Project Commissioner RIBA Gasholder Bases National Competition Creator Outpost Architecture & Design SILVER AWARD

Howard Smith Wharves Project Commissioner Deague Group Creator Woods Bagot SILVER AWARD

Architecture - Proposed

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GOLD AWARD

New Budapest Bridge Project Commissioner KKBK Centre of Key Government Investments Nonprofit Plc. Creator UNStudio and Buro Happold

The Waterfall Project Commissioner City of Copenhagen Creator Cobe SILVER AWARD

Team Collaborators: BIG - Bjarke Ingels Group Hundsbk & Henriksen DEM & Esbensen Teknologisk Institut Gade & Mortensen Akustik A-Kassen SLA

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Architecture - Proposed - Public Realm

SILVER AWARD

Victorian Heart Hospital Project Commissioner Victorian Government Monash Health & Monash University Creator Conrad Gargett & John Wardle Architects

Transformation of Oxford Street Project Commissioner/Creator Transport for London

SILVER AWARD

Fulong Exhibition Centre Project Commissioner/Creator GroupGSA

SILVER AWARD

Architecture - Proposed - Public Realm

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Preston Bus Station Renovation Project Commissioner/Creator John Puttick Associates

GOLD AWARD

Team John Puttick Associates Cassidy & Ashton Gareth Gardner

SILVER AWARD

The Landmark Space Incheon International Airport Project Commissioner Incheon International Airport Creator UNStudio

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Architecture - Transport

San Francisco International Airport Terminal 1 Project Commissioner San Francisco International Airport Creator Woods Bagot SILVER AWARD SILVER AWARD

Sydney Metro’s Central Station Revival Project Commissioner Sydney Metro City & Southwest Project Creator Woods Bagot & JMP

Farringdon Station Project Commissioner/Creator Crossrail UK

SILVER AWARD

Architecture - Transport

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GOLD AWARD

UTS Institute for Sustainable Futures Project Commissioner UTS Institute for Sustainable Futures Creator GroupGSA

GOLD AWARD

Coal Loader Platform Green Roof Project Project Commissioner/Creator North Sydney Council

SILVER AWARD

Loop NYC Project Commissioner/Creator Edg

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Interior Design - Corporate & Commercial // Urban Design

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Experience

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Architecture - Public & Institutional

Graphic Design Corporate Identity & Branding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Environmental.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Illustration & Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Publication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Marketing Branded Experience.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Event Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Film Video & Viral. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Architecture - Public & Institutional

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GOLD AWARD

Invictus Games Sydney 2018 Project Commissioner AIMG Invictus Games Sydney 2018 Creator R-Co Brand Team Creative Director – Richard Henderson Creative Writer – Vicki Boerema Design Director – Michael Canturi Designer – Peter Nedanovski Digital Artist – Simon Mariani

SILVER AWARD

Northshore Project Commissioner Economic Development Queensland Creator Hoyne

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Graphic Design - Corporate Identity & Branding

Maroochydore Project Commissioner SunCentral Creator Hoyne SILVER AWARD

Ovarian Cancer Australia Rebrand Project Commissioner Ovarian Cancer Australia Creator Principals SILVER AWARD

Luxembourg Police Rebrand Project Commissioner Police Grand-Ducale Creator Quattro Creative SILVER AWARD

Graphic Design - Corporate Identity & Branding

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GOLD AWARD

Frog Habitat Kindergarten Signage Project Commissioner Maribyrnong City Council Creator GrowCreative

GOLD AWARD

Braille Neue Project Commissioner/Creator Kosuke Takahashi

SILVER AWARD

UK Parliament Visual Identity Project Commissioner UK Parliament Creator SomeOne

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Graphic Design - Environmental // Graphic Design - Illustration & Type

Your Say Portal Engagement Graphics Project Commissioner Melbourne Water Creator GrowCreative SILVER AWARD

Waterwatch Brochure/Poster Series Project Commissioner Melbourne Water Creator GrowCreative GOLD AWARD

Team Melbourne Water: Tiana Preston Priya Crawford-Wilson and James Frazer GrowCreative: Graphic Design/ Illustration - Glen Rowbottom

Graphic Design - Illustration & Type // Graphic Design - Publication

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Palau Pledge Project Commissioner Palauan Government Creator Host/Havas GOLD AWARD

Team Host/Havas: Seamus Higgins, Stu Turner, Paul Bootlis, Gustavo Vampre, Josh Bryer, Gustavo Vampre, Stu Alexander, Daniel Fryer, Darren Cole, Nic Adamovich, Dylan Reid, Michael Macgregor, Serlina Wong, Pip Snelling, Alex Ball, Maggie de Goede, Mark McKissock, Shea Warnes, Beau Simmons, Ros Payne, Thea Clausen, Andrew Sambell, Megan Evans, Adam Shutler, Rhys Hobbs, Inflight Film Production The Palau Legacy Project: First Lady fo Palau, Debbie Rememgeseau, Laura Clarke, Nicolle Fagan, Jennifer KoskelinGibbons, Nanae Singeo, Vaughn Allen Red Agency: Adam Freedman, Katie Lettice, Jackie Holt

GOLD AWARD

The Bottom 100 Project Commissioner/Creator The Fund for Peace

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Marketing - Branded Experience // Marketing - Event Experience

Right Word. Right Time digital campaign Project Commissioner Alfred Health Creator Immediacy GOLD AWARD

Dundee Project Commissioner Tourism Australia Creator Droga5 NY SILVER AWARD

Young Worker Videos Project Commissioner/Creator Fair Work Ombudsman and the Foundation for Young Australians

SILVER AWARD

Marketing - Film Video & Viral

37

Digital

38

Architecture - Public & Institutional

Digital Design Best Expanded Service or Application.. . . . . . . . . . . . . . . . . . . . . . . . . . 40 Best New Service or Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Digital Experience App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 AR/VR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Pop-Ups Display Exhibit & Set Design. . . . . . 48 Service Design Community. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Corporate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Departmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Architecture - Public & Institutional

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GOLD AWARD

Traffic Light Information Project Commissioner/Creator Audi

23andMe Genetic Health Risk Report Project Commissioner/Creator 23andMe

GOLD AWARD

Team David H – Principal Scientist Joanna M – Senior Director of Research Joyce T – VP of Research

40

Digital Design - Best Expanded Service or Application

Ventra App Project Commissioner/Creator Cubic Transportation Systems

SILVER AWARD

Dumb Ways to Die 3: World Tour Project Commissioner Metro Trains Melbourne Creator McCann Melbourne SILVER AWARD

Contactless payments for Sydney Ferries and Inner West Light Rail services Project Commissioner/Creator Transport for NSW SILVER AWARD

Digital Design - Best Expanded Service or Application

41

GOLD AWARD

Youth Employment Innovation Challenge Project Commissioner/Creator NSW Department of Industry and NSW Department of Finance Services and Innovation Team Hactivate RDAMNC YEP Poultry Hub Australia Business Chamber Hi Aims Sequence Al DriveConnex Youth Employment Agenda BackTrack JobGetter Batyr Home Care Heroes Project Factory Test Pilot Wentworth Community Housing Green Connect

SILVER AWARD

Growcer Arctic Growing System Project Commissioner/Creator Growcer

42

Digital Design - Best New Service or Application

New York City Street Tree Map Project Commissioner/Creator New York City Department of Parks & Recreation

SILVER AWARD

B-Line Project Commissioner/Creator Transport for NSW

SILVER AWARD

Class Solver Project Commissioner Class Solver Pty Ltd Creator Our Very Own Pty Ltd SILVER AWARD

Digital Design - Best New Service or Application

43

GOLD AWARD

LiverWELL App Project Commissioner/Creator Hepatitis Victoria

SILVER AWARD

Melanoma Risk Predictor Project Commissioner/Creator QIMR Berghofer Medical Research Institute

SILVER AWARD

Safe Food App Project Commissioner Safe Food Production Queensland Creator Outware Mobile

44

Digital Experience - App

Be My Eyes App Project Commissioner/Creator Be My Eyes

GOLD AWARD

Team Christian Erfurt Hans Jrgen Wiberg Alexander Hauerslev Jensen

Be My Eyes is a free app that connects blind and low vision people with sighted volunteers and company representatives for visual assistance through a live video call.

A blind or low vision person can request volunteer assistance at any time through the Be My Eyes app. A live video call is then set up whereby a blind or low vision person and a volunteer can communicate directly to solve a problem. The volunteer will help guide which direction to point your camera, what to focus on or when to turn on your torch.

As a sighted volunteer you can help just by installing the Be My Eyes app. A blind or a low vision user may need help with anything from checking expiry dates, distinguishing colors, reading instructions or navigating new surroundings.

Digital Experience - AR/VR

45

Family Violence Accommodation Register Project Commissioner safe steps Creator Conduct GOLD AWARD

Australian Apprenticeships Pathways website Project Commissioner Integrated Information Service Creator Luminary SILVER AWARD

Save The Children website Project Commissioner Save The Children Australia Creator Luminary SILVER AWARD

Digital Experience - Website

47

GOLD AWARD

Sir John Monash Centre Project Commissioner Department of Veteran Affairs Creator Transpire

SILVER AWARD

Blak Box Project Commissioner Urban Theatre Projects Creator BVN

SILVER AWARD

Palette of Urban Green Project Commissioner Destination NSW (New South Wales Government) Creator HY William Chan

48

Pop-Ups Display Exhibit & Set Design

Hong Kong Vibrant Express Rail Link Project Commissioner Hong Kong SAR Government Creator MTR Corporation GOLD AWARD

Coradia iLint Project Commissioner/Creator Alstom

SILVER AWARD

Degraves Street Recycling Facility Project Commissioner/Creator City of Melbourne & Metropolitan Local Government Waste and Resource Recovery Fund SILVER AWARD

Service Design - Community

49

SILVER AWARD

Autonomous Rail Rapid Transit (ART) Project Commissioner CRRC Corporation Limited (CRRC) Creator CRRC Zhuzhou Institute Co Ltd

SILVER AWARD

Waratah Series 2 train Project Commissioner Transport for NSW Creator Downer EDI

SILVER AWARD

icare ilabs Project Commissioner icare ilabs Creator Siren Design

50

Service Design - Community // Service Design - Corporate

Project Re:form Project Commissioner Michigan Department of Health and Human Services (MDHHS) Creator Civilla GOLD AWARD

Team Lena Selzer - Design Director Michael Brennan - CEO Gaby Dorantes - Business Director Sam Brennan - Design Research Lead Adam Selzer - COO The Civilla Family

Millions of Americans struggle to access critical government services each year, leading to billions of dollars of allocated benefits left unclaimed. For residents, navigating complex bureaucracies feels overwhelming and dehumanizing. For government agencies, these services are highly inefficient to operate and often fail to deliver desired outcomes. Detroit-based design studio Civilla is on a mission to improve America’s government service delivery, starting with the public benefit system their home state of Michigan.

Re:form is a new, human-centered process of delivering vital government services to millions of residents. In partnership with the MDHHS, Civilla worked with users to redesign the state’s public benefit application process from the ground up. The result is a drastically more efficient, humane experience for residents and millions of dollars in savings for the State of Michigan.

Service Design - Departmental

51

SILVER AWARD

Freight NYC Project Commissioner De Blasio Administration Creator NYCEDC

SILVER AWARD

Public Practice London Project Commissioner Mayor of London Creator Public Practice

SILVER AWARD

Eastern Health Breast and Cancer Centre Project Commissioner/Creator Department of Health and Human Services State Government of Victoria

52

Service Design - Departmental

Project Index

23andMe Genetic Health Risk Report 40 Australian Apprenticeships Pathways website 47 Autonomous Rail Rapid Transit (ART) 50 B-Line 43 Be My Eyes App 45 Blak Box 48 Braille Neue 34 Castray Point 20 Cato Square 12 Class Solver 43 Coal Loader Platform Green Roof Project 28 Compton High School 23 Contactless payments for Sydney Ferries and Inner West Light Rail services 41 Coradia iLint 49 Degraves Street Recycling Facility 49 Dumb Ways to Die 3: World Tour 41 Dundee 37 Eastern Health Breast and Cancer Centre 52 Eyrie 22 Family Violence Accommodation Register 47 Farringdon Station 27 Freight NYC 52 Frog Habitat Kindergarten Signage 34 Fulong Exhibition Centre 25 Growcer Arctic Growing System 42 Hindmarsh Shire Council Offices 13 Hong Kong Vibrant Express Rail Link 49 Howard Smith Wharves 23 Hunter’s Point South Park Phase Two 12 icare ilabs 50 Invictus Games Sydney 2018 32 LiverWELL App 44 Loop NYC 28 Luxembourg Police Rebrand 33 Maroochydore 33 McKenzie Street Aged Services Centre 14 Melanoma Risk Predictor 44 New Budapest Bridge 24 New York City Street Tree Map 43 Northshore 32

Olympic House - IOC Headquarters Ovarian Cancer Australia Rebrand Palau Pledge Palette of Urban Green Plans to revitalise Gosford Preston Bus Station Renovation Project Re:form Dismantling the longest Public Benefits application in America Public Practice London Renewed and Expanded Museum at the Gateway Arch RIBA Gasholder Bases Right Word. Right Time digital campaign Safe Food App San Francisco International Airport Terminal 1 Save The Children website Sir John Monash Centre South Melbourne Primary School Southmoor Primary School Sydney Metro Martin Place Sydney Metro’s Central Station Revival The Bottom 100 The Landmark Space Incheon International Airport The Stables Southbank The Waterfall Tonsley Park Redevelopment Main Assembly Building and Pods Traffic Light Information Transformation of Oxford Street UK Parliament Visual Identity UTS Institute for Sustainable Futures Ventra App Victorian Heart Hospital Waratah Series 2 train Waterwatch Brochure/Poster Series Weston Tower at Westminster Abbey Williamstown Town Hall Young Worker Videos Your Say Portal Engagement Graphics Youth Employment Innovation Challenge Zeitz MOCAA

22 33 36 48 21 26 51 52 16 23 37 44 27 47 48 19 18 20 27 36 26 16 24 21 40 21, 25 34 28 41 25 50 35 16 17 37 35 42 15

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