COMMUNITY CARE COMMUNITY CARE
@WARRAMUNDA @WARRAMUNDA CARE CARE
REPORT CEO
intheagedca industry the severaloppor forourWarram Villagecommunitytohearfrom leadersinagedcaredelivery. Thekeymessageforour CommunityCareclients,and thoseconsideringourservices underSupportatHome,isthatthe governmentisstronglypromoting its“StayatHomeLonger”theme. DuringAgedCareWeekfromJune 18–20,peoplecanlearnmore
WE WE
abouttheSupportatHome programanditsfourkeyfocus areas: AgedCareQualityandGRC (Governance,Risk,and Compliance); AgedCareTechnology; AgedCareWorkforce;and AgedCareFinancial Sustainability Youcanfindoutmoreaboutthese eventshere:AgedCareWeek Events Thefocusisonlifting standardsandturningchallenges intobestpractice Warramunda CommunityCarealreadyleadsin manyoftheseareas throughour digitalcareplatform,strongstaff developmentfocus,ongoing accreditation,andclearadviceon servicesandcosts
RegardingCommunityCare (HomeCare): HomeCarePackagesandShortTermRestorativeCareprograms willtransitiontoSupportatHome fromNovember1,2025 ContinuedPage2
Page3:Newnamesamequalitycare
Page4-5:Allyourcare questionsanswered
Page6-7:Settingnew carestandards
Page14-15: Linda’s amazing106yearsoflife Pages19:HomeCare FAQs-linkstowebsites Pages22-23:John shareshiscarestory Pages24-25:Our StrategicPlan
Page30:Ourservice areaexpands Pages32-33:Who’swho atWarramunda
Taking our ‘show’ on the road
TheFederalGovernment’snew SupportatHomeprogramisjust monthsaway(startingNovember1), offeringWarramundaachanceto growandexpanditsimpact. Withthisnewservicemodel(read moreintheSupportatHome programhandbook–righthere),we haveanopportunitytoenhance services,growourteam,and strengthenourcommitmentto qualityCommunityCare WarramundaVillageisundergoinga majorextension,settobegreatly advancedbyyear-end Ournext goal?Anadditional30suitesby2030 Untilthen,ourpriorityremainsclear: helpingpeoplestayintheirown homeslonger,theultimateaimof SupportatHome.
REPORT CEO
CONTINUED
TheGovernmenthasinvestedan additional$440million,buildingon the$4.3billionannouncedin September2024
Warramundaservicesextend acrossCampaspe,Mitchell,Moira, Strathbogie,GreaterShepparton, andNSW’sMurrayRiverCouncil
WearealsoworkingwithAldara YenaraAboriginalCorporationin KyabramtoincludeanIndigenous culturalelementinourMasterPlan. TheNationalDementiaConference willrunfromJune16–17,gathering nationalexperts.
Learnmore:NationalDementia Conference
WithnewAgedCareQuality StandardsandtheAgedCareAct startingNovember1,herearekey pointsforresidentsandfamilies: Thoseinresidentialcarebefore June30,2025,willremainon currentpaymentarrangements.
SpreadingtheWordAbout CommunityCare
Overthecomingweeks,you’llsee increasedpromotionofour CommunityCareservices,including face-to-facepresentationsacross theregion
Wetakegreatprideinour exceptionalcareandencourage thosewhohaveexperiencedour servicestohelpspreadtheword. Here’showyoucanhelp:
✅ Knowsomeoneconsidering support?Recommend Warramundaservices
✅ Joinourtestimonialprogram! Shareyourexperienceonour website,socialmedia,and publicationstohelpotherslearn more.
ExpandingOurReachwith SupportatHome
TheSupportatHomeprogram allowsWarramundatoexpand, offeringthesameexceptionalcare tomoreclients
Ifapproachedaboutparticipatingin thisinitiative,we’dloveyourhelpin sharingourserviceswiththewider community
Stayconnected
FollowusonFacebook,Instagram,or LinkedInforupdatesasweprepare forSupportatHome’sarrival. https://wwwfacebookcom/profilep hp?id=100089693293784 https://www.instagram.com/warra mundavillage/ https://wwwlinkedincom/company /warramunda-village-ltd/
Thenewrights-basedAct centrescareonolder Australians,addressing58Royal Commissionrecommendations including: TheSupportatHome program; StrengthenedQuality Standards; AgedCareTaskforce reforms; NewpowersfortheAged CareQualityandSafety Commission;and AStatementofRightsfor olderpeople
ThisStatementensuresolder Australianscan: Makeandhavedecisions respected Accesssupportandclear information Feelsafe,respected,andvalued
Havetheiridentityandculture honoured
Providersandstaffwillbeobligated to:
Stayconnectedtothe community
Maintaincomplaintand disclosuresystems Committocontinuouscare improvement
Staffdevelopmentremainsacore priority.
OurDirectorofQualityand Education,MelThomas,isalready identifyingtrainingopportunitiesto supportteamgrowthandhigher carestandards
Ourcommitmenttohigh-quality carewasrecentlyrecognisedduring avisitbyDepartmentofHealthand AgedCareofficers,whoreviewed ourrenovationplans includingthe upcoming18-bedextension
Newname,samequalitycare
Warramunda HomeCareis
awell-known brand,one whichour clientsloveand appreciate
Andwhilewe knowalotofour clientswillcontinuetorefertothe serviceweofferasHomeCarefromanadministrationpointof viewwewillnowbeknownas CommunityCare
Forourclientsnothingwillchange. Theymaynoticeachangetothe titleonourletterheads,butthe samesetofindividuallydesigned supportserviceswillremain SupportatHomewillreplacethe existingHomeCarePackages (HCP)andShort-TermRestorative Care(STRC)programand,by November12027,the CommonwealthHomeSupport Program(CHSP)willalsotransition intoSupportatHome.
OurchangetoCommunityCareas ourtitleisaimedatencompassing allthoseprogramsintoasingle entity Offtherecord,youcanstill callitHomeCareifyouwanttowewillknowwhatyoumean. Inconjunctionwiththechangewe arealsoplanningtointroducea newformofadministration-The LookoutWay-abrilliantdigital programthatwillmakelifeeasier foreveryone.Ipromise.
Balancingthehumanfocusof caregivingwiththedigital
advantagesofadministeringour servicesisaconstantgoalforour team
Wethinkwehavefoundtheanswer withTheLookoutWay Itisournew softwareprogramthatwillbeused byadministrators,caregivers, clientsandtheirfamilies
Thenextfewmonthswillbe spentfineturningthesystembefore itisfullyrolledoutinaboutsix monthstime Clientsandstaffwill betestingthesysteminFebruary, includingour10office-basedstaff andour25field-basedcaregivers Weneedtodoalotofprocess mapping,workingoutwherethe biggestadvantagesareforour clientsandidentifyingjusthowwe cantakefulladvantageofthenew system
Everyoneofour116homecare clientsandall60oftheNDISclients willbenefitfromitsintroductionto ourWarramundaCommunityCare service
Buteverysingleoneofyoucanbe
assuredthatnoonewillfeelrushed Wearedeterminedtoensureevery personiscomfortableusingthe systembeforeit“goeslive” Beassured,however,thatthis systemwillmakelifemucheasierfor everyone
Thebigwinswillcomeinthe communicationspace,withallofus abletodrawinformationfroma singlesourceandthendeliverour careplansaccordingly. Allcareplanswillgoonline,whichis ahugewinforusfroman administrationpointofview. Itwillalsobemucheasierforour clientsandtheirfamilies The amountofinformationthatwillnow beavailableforeveryonetoseewill helpimprovecommunicationand caredelivery.
Centralisingtheinformationwillbe agodsendforouradminteam, giventhediversityofourclientele andthefacttheyarespread acrossalmost10townsinour region.
COMMUNITY CARE COMMUNITY CARE
Answers to all your
Thereare5stepstogettinghomehelpvia aHomeCarePackage:
Step1 CheckyoureligibilitywithMyAged Care’sonlineeligibilitychecker
Step2.Completeanagedcare assessment(ACATassessment)withMy AgedCare
Step3.Completeanincomeassessment viaServicesAustralia/Centrelink
Step4 HaveaHomeCarePackage approvedandallocatedtoyou
Step5 ContactWarramundaVillageto engageourservices
CanIchangemycurrentHome CarePackageproviderto WarramundaCommunityCare?
Ifyouhaveahomecare packagewithanotherprovider youcantransfertoWarramundaCommunity Careatanytime.Wewillhelpyoucomplete thischangeover
CalltheteamatWarramundaon58522611to discussyouroptions We’lltalkyouthroughthe stepsandansweranyquestionsyoumay have.
Whoareyourcare workers?What qualificationsdo theyhave?
Ourpersonalcare workershaveaqualificationinAged Careordisability Ourcareworkers arerequiredtohaveacurrentpolice check.
TheymustalsoholdanAustralian driverslicence,andfirstaidtraining.
Theyalsoreceiveon-goingtraining andregularperformancereviewsto ensureyourcareneedsaremet If yourcareworkerisdrivingyoutoa anappointment,werequirethat theircarisroadworthyandinsured Ourhomecarepackageservicesare usuallydeliveredbypeople employeddirectlybyWarramunda Ifthat’snotpossiblewehavelocal partnerswhomeetourqualityand accreditationrequirementsdeliver servicesforyourhomecare package.
CanIhaveaCare Workerthatspeaks mylanguage?
Wherepossiblewe’ll provideyouwithsupport servicesandcareinyour preferredlanguage.
Whatistheincome testedfee(ITF)?
Theincome-tested carefeeisanextra contributionthatsome peoplepay Thisfeeis determinedbyyourCentrelink agedcareassessment,and it’sdifferentforeveryone The feeisbasedonyourindividual income,includingyour pension Fullpensionersdonot payanincome-testedcare fee.Formoreinformation aboutpricingandfunding optionsforHomeCare,see thispageonunderstanding thecostsofHomeCare *Belowpricesarecorrectat timeofpublication.
Otherservices
Warramunda Villageoffersa rangeofcommunity careserviceswith hourlyratesas follows:Light Gardeningand Approved Maintenanceare eachavailableat $85/hour,while NursingServices, AdvanceCare Planning,and SpiritualCareare offeredat$125/hour SocialWorker supportisavailable at$180/hour Some servicesmayincur additionalcharges orarepricedon application(POA), andavailabilitymay vary
Home Care questions
DoesWarramunda chargethebasic dailyfee?NO
Thebasicdaily feeissetbythe government atapercentageofthe singlebasicagepension.This feevariesdependingonyour HomeCarePackagelevel Warramundadoesnot chargethebasicdailyfee
Whatarethecostsof HomeCareServices?
ThecostofaHome Care
Packageisbasedon: howmuchthe AustralianGovernment pays(thesubsidy) howmuchyoumayneed topay(HomeCarefees payablebyyou,suchas theincometestedcare fee)
ThesubsidytheAustralian Governmentpaysvaries accordingtothelevelof HomeCarePackageyou receive Thisamountispaid toWarramundaasyour HomeCareProvider.Aspart ofyourHomeCarePackage services,youmaybe expectedtocontributetothe costofyourcareandservices iftheyexceedyourindividual budget.Youcanfindout morebycallingWarramunda on58522611
1.CompleteanACASAssessment
Thisfreegovernmentassessmentidentifiesyourcareneedsandeligibilityfor funding.Ittakesaround90minutesoverthephoneormaybedoneinperson. Ourteamcanguideyouthroughtheprocessandansweranyquestions
2.ReviewYourOptions
You’llreceiveyourACASassessmentresultswithin2-6weeks.Mostpeopleare approvedforeitheraHomeCarePackageoraccesstotheCommonwealth HomeSupportProgramme Nomattertheoutcome,you’llhavesupportand options.
3.JointheWaitlist
IfapprovedforaHomeCarePackage,you’llbeplacedonaprioritywaitlist Yourpositiondependsonyourneedsandsituation.Waittimesvaryfrom1to9 months andwecansupportyouduringthistime
4.ReceiveYourApprovalLetter
You’llgetaletterfromMyAgedCarewhenyourpackageisready.You’llthen have56daystochooseacareprovider,likeWarramunda
5.CompareProviders
Notallprovidersarethesame fees,services,andinclusionscanvary.Take timetoexploreyouroptionsandchooseaproviderthatmeetsyourneeds andvalues
6.MeetwithYourChosenProvider
WhenyouchooseWarramunda,we’llarrangeafree,in-homeconsultation withyouandyourfamily Thistakesabouttwohoursandhelpsusunderstand yourpreferencesandgoals.
7.StartYourCare
OnceyourpersonalisedcareplanisfinalisedwithourCareConsultant,your homecareserviceswillbegin.
Sarah helps nation
SarahGaunthadawrysmileonher faceassherecalledherfirstdayon thejobatWarramundaVillage therewasalotofworktobedone beforetheresidentialagedcare providerwouldreachthelevelshe hadsignedontohelpdeliver. Well,thingshavemovedalittle fasterthaneventheever-optimistic DirectorClinicalServicescouldhave imagined,andWarramundaisnow fastbecomingthe“pin-upfacility” ofAustralianagedcare. Aspartofthesoon-to-beintroducedAgedCareAct,which comesintoeffectonNovember 1, thereisastrongemphasisonthe strengtheningoftheAgedCare QualityStandards.
Thereviewofexistingstandards resultedinsevennewcategories, whichwillnowformtheframework foraccreditationassessments acrossallagedcareprovidersin Australia.
Herearethenewstandards anda littleabouteach:
Standard1:ThePerson
Thisstandard describesthe expectationsfor howourstaff treatresidents andclients. Itreinforces thateveryolder personisunique, withtheirownlifestory Thereare4outcomesand21 actionsinthisstandard.
Standard2:The Organisation
Thisstandard highlightsthe provider’sresponsibilitytoset strategicprioritiesandpromotea cultureofsafetyandquality. Ourstaffandgovernancesystems arecentraltodeliveringsafe, effective,person-centredcare. Itincludes10outcomesand43 actions
Standard3:CareandServices
Thisisabouttailoringcaretothe individual.Itrecognisesthatresidents havetherighttotakerisks,andit’s ourroletoplancarethatsupports this.Thereare4outcomesand22 actions,includingtwonewtopics: Asystemtoidentifyandreviewthe skillsandstrengthsofpeopleliving withdementia
Providingolderpeoplewith monthlycarestatements
Standard4:TheEnvironment
Goodinfectionpreventionand control(IPC)practicesarevitalto protectingpeopleincare,their families,carers,andstaff Staffmustunderstandhowto identifyinfection-relatedrisksand provideongoingcarethatmeets needs.Thisstandardincludes2 outcomesand6actions
‘set new standards’
Standard5:ClinicalCare
Thisstandardexplainshowhighqualityclinicalcareimproves wellbeing,confidence,independence, andasenseofpurpose
Askilledworkforceandevidencebasedpracticesareessential. Thereare7outcomesand35actions, includingfivenewtopics: Clinicalinformationsystem management
Medicationsafety
Useofdigitalclinicalsystems
Reportingadversemedicalevents
Increasingdignityinpalliativeandend-of-lifecare
Standard6:FoodandNutrition
Asthenamesuggests,thisstandard focusesonworkingwitholderpeople tounderstandwhattheyenjoyeating anddrinking.
Mealchoicesignificantlyimpacts qualityoflife
Thestandardalsorecognisesthe culturalimportanceoffood Itincludes4outcomesand10actions, withsixnewareassuchas: Monitoringandimprovingfood service
Co-designingmealtime experiences
Collaboratingwithhealthprofessionalsonmenudevelopment
Providingnutritioussnacks
Encouragingfoodsharingwithvisitors
Standard7: TheResidential Community
Whenpeoplemove intoresidentialcare, theirnewcommunity becomescentralto theirdailylife.
Thisstandard supportsinclusion, safety,respect,and continuedpersonal andcultural connections. Itincludes2outcomes and9actions
Warramundawasoneofonly15 residentialagedcareproviders nationallyselectedtotakepartina trial,whichinvolvedthreeassessors stayingonsiteforaweekand completingthefullaccreditation process.
Theresult?43outof43 Thisoutstandingoutcomereflects thestrengthofthesystemsand processesdevelopedbySarah Gaunt,hasbeenpartofanational workinggroupformedbytheAged CareQualityandSafety Commissiontohelpdevelop supporttoolsforotherproviders. Herphonehasn’tstoppedringing, withinquiriesfromproviders manysignificantlylargerthan Warramunda andjustlastweek, shehostedavisitfromtheCEOofa neighbouringagedcareservice. OneofSarah’sproudestinitiatives centresonresidentconsent,based onanacutecaredeliveryethos designedbytheinernationally acclaimedHuronStuderGroup Eachstepguidesstaffthroughhoe tointeractwithresidentsandwas oneofthemostcelebrated practicesoftheaccreditationtrial. Thesysteminvolvedafivestep processthatstartswith acknowledgement,includesa strongexplanationcomponentand endswithappreciation Sarahisnowworkingcloselywith DirectorofEducationandQuality, MelThomas,toembeditthrough stronggovernance. Whilesheadmitsthetrialbroughta significantworkload,Sarahalso believesit’shelpedsetWarramunda onapathtobecomingoneof Australia’smostinnovativeand forward-thinkingagedcare providers
Herwordssayitbest:
“It’sarealfeatherinthecapof Warramundaandallofourstaff Thereareprovidersmuchbigger thanuswhoarewatchingwhat we’redoingwithgreatinterest It’s veryexcitingandhasreallygivenus aheadstartinpreparingtodeliver careunderthenewstandardsofthe AgedCareAct”
COMMUNITY CARE COMMUNITY CARE
Support at Home on way
Here’saHighlightReelofthe SupportatHomeprogram
Whatitis?
Anewaged-careprogramcalled SupportatHome,willbeintroducedcombiningexistingprograms
ExistingHomeCarePackages(HCP) Program,CommonwealthHome SupportProgramme(CHSP)and Short-TermRestorativeCare Programme(STRC)willtransitioninto asinglein-homeagedcareprogram
Newassessmenttool
Asingleassessmenttoolwillbeused, givingimprovedaccesstohomecare servicesandsupport,equipmentand homemodifications.
Anewfundingmodelwillbebased ontheactualcostofdeliveringhigh qualitycareandservices.
ThebenefitsofSupportatHome Governmentsubsidiesforarangeof shorttermandongoinghomecare servicesandsupportswillbeoffered Pricecapswillbesetforservices availableundertheSupportatHome programfromJuly2026
SupportatHomewillspecifythe rangeofservicesavailableandwill bepublishedwithalistofpricesprior toimplementationoftheprogramon 1November2025.
IfapprovedforSupportatHome servicesatassessment,aparticipant willreceiveabudgetforservices deliveredbyregisteredservice providers
Newmodelfeatures
TheSupportatHomefundingmodel include:
Serviceproviderswillinvoicethe governmentafterproviding services,basedonthehoursor unitsofservicetheyprovideto theirparticipants
Foreachservicetype,priceswill beinclusiveofallcosts associatedwithdeliveringthe service
Thetotalcostofongoingservices deliveredtoaparticipantmustbe
No Worse Off Principle
ToensureallHomeCare Packagerecipients continuetoreceivethe fundingtheyneed,the “Noworseoff”principle hasbeenintroduced.This ensuresthatyourfunding willnotbereducedduring thetransitiontothenew system.
withintheparticipant’sbudget, determinedatassessment Participantsmayreceivefunding forsupportstomaintain independencesuchasassistive technologyandhome modificationsorshort-term restorativecare Supplementarygrantswillbe availablethroughacompetitive grantsprocessforprovidersin thinmarkets,includinginrural andremoteareasandfor providerswhospecialisein deliveringservicestoparticular participantgroups
Stagedimplementation
TheSupportatHomeprogramwillbe deliveredusingaphasedapproach
Helpfullinks:
Phase1:HCPandSTRCprograms transitiontoSupportatHome from1November2025
Phase2:CHSPtransitionsto SupportatHomenoearlierthan1 November2027 Currentin-home agedcareprogramswillcontinue tooperateunderexisting arrangementsuntiltheytransition intotheSupportatHome program
MoreinformationontheSupportat Homeprogramisavailableonthe DepartmentofHealthandAgedCare website Belowaresomelinksforyou toclickonandreadmore
ThebestadviceistalkingtoyourCare ManagerandtheWarramundateam betweennowandNovember1
AustralianGovernmentDepartmentofHealthandAgedCarewebsite (ThewholeboxanddiceoftheSupportatHomeprogram): https://www.health.gov.au/our-work/support-at-home SupportatHome-FactSheet(Agoodsummaryoftheabove website)
https://www.health.gov.au/resources/publications/support-athome-fact-sheet?language=en NationalSeniorsAustraliaadvice(Agoodread,writteninaneasyto understandfashion)
https://nationalseniors.com.au/news/latest-news/support-athome-what-you-need-to-know
COMMUNITY CARE COMMUNITY CARE
Digi l latform is here
receivingstatements,andenjoyingall thebenefitsofournewclient managementsystem.
�� Toupdateorprovideyouremail address,pleaseemail Marissa@warramunda.com.au Alternatively,CaseManagersare happytoassistinsettingupanemail account.
WhyTheLookoutWay?
Ourteamhasbeenworkinghardto learntheprogram,asyoucanseein theattachedphotograph
TheLookoutWayisreceivingrave reviewsacrossAustralia’s CommunityCaresectorandwillbea game-changerforourclientsahead oftheFederalGovernment’snew SupportatHomeprogram
Allofour100+clientsreceivinginhomeCommunityCaresupportwill benefitfromthisAustralian-made system,whichhasquicklybecome oneofthenation’sleadinghomecaremanagementplatforms HowTheLookoutWaysupports thenewmodel
WiththeNovember1introductionof SupportatHome,whichwillreplace HomeCarePackagesandtheShortTermRestorativeCareProgram,we selectedthissystemforitsremote caremonitoringcapabilitiesand real-timecarenoteanalysis
Theplatformalignswiththeaimsof SupportatHome,whichfocuseson providingasimpler,fairersystemthat helpsclientsstayathomelonger Whatthismeansforclients
�� Accesstoreal-timecare information
Careworkerswillhaveinstantaccess viatheirphones,iPads,orlaptopsto schedules,travelroutes,
careplans,andreal-timeupdates, allowingforbetterplanningand servicedelivery.
��⚕ Bettertransparencyforclients andfamilies
Familieswillsoonbeabletosee whoisprovidingcare,whenvisits arescheduled,andreceive notificationsforupcoming appointmentsorcancellations
⏳ Livetrackingforvisitsand caregivercheck-ins
Thesystemprovidesinstant updatesoncheck-ins,checkouts, andcaregiverlocations,enhancing collaborationacrossourcareteam andimprovingoverallclient experience.
�� Financialtransparency
AmajorbenefitofTheLookoutWay isitsclearanddetailedfinancial overview
Theappwillprovide:
✔ Monthlystatements&balances
✔ Servicesummaries
✔ Detailsofunspentgovernment funds&provider-heldfunds
✔ Fullbillinghistorylogs
Clientswillbeabletotracktheir spendingandviewbalancesatany time,ensuringcomplete confidenceintheircare-giving expenses
�� Improvedcommunicationand feedback
Clientsandfamilieswillhavethe abilityto:
✔ Providefeedbackdirectly throughtheapp
✔ Submitservicechangerequests
✔ Shareinformationaboutperiods ofunavailability
Aged-carereformandthe futureofhomecare
willbenefitfromtheSupportat Homeprogram,whichaimsto providetailored,flexiblesupportto helppeopleremainintheirhomes andcommunitieslonger
TheLookoutWaypositions
WarramundaVillageatthe forefrontofthesechanges, ensuringwecontinuetomeetnew nationalcarestandards
Thisplatformwillgiveeveryone involvedintheCommunityCare processtheconfidencetoknow who,what,why,where,when,and howatalltimes.
Supportingclientsthrough thetransition
Wearecommittedtohelpingall ourexistingclientstransitiontothis newsystemsmoothly Wearealsoavailabletoexplain TheLookoutWaytoanyonelooking toaccessaSupportatHomecare packageorswitchtoWarramunda fortheirhomecareneeds.
Nochangetofundingfor existingclients
OnceSupportatHomelauncheson November1,therewillbeno changetothefundingmodelfor existingclients Clientswillcontinue receivingthefundingtheyneed underthe“noworseoff”principle, ensuringseamlesscontinuityof care.
Formoreinformationabout WarramundaVillage's CommunityCareprogram,the SupportatHometransition, andTheLookoutWay,please contactourHomeCareteam on �� 58522611.
Clients enjoy ‘Caviar’
Fisheggsmightnotbearegular menuitemforourclients,butthe thoroughbrednamesakeofthe bespokedelicacy BlackCaviar wasapopularhighlightduringa recentsocialoutingtoNagambie. TheBlackCaviarstatue,locatedon thebanksofLakeNagambie,wasa favouritestoppingpointforthe CommunityCareclientsonthetrip AsoneofStrathbogieShire’smajor touristattractions,itprovidedthe perfectbackdropforaclassic “tourist”photowiththelakeinthe background. Afterwards,clientsstrolledaround thelaketotherowingclub,where theyenjoyedadeliciouslunchand dessertwhiletakinginthebeautiful viewsofthewater
Rememberingracinglegend Clientswerealsogiveninsightinto thehistoryofBlackCaviar,whowas foaledinNagambie19yearsago Shepassedawaylastyearatthe ageof17,aftermakingthesalmon andblacksilksfamouswithher
unbeatenstreakof25consecutive wins.
Herrecordincluded15GroupOne victories themostinAustralian racinghistory amassingnearly$8 millioninprizemoney BornatGilgaiFarmontheGoulburn River,BlackCaviarmadeherracing debutinApril2009atFlemington, winningherfirstGroupOneracejust overayearlater.
Sheretiredundefeatedin2013,with oneinternationalvictory arace whereshewonbyhersmallest margin(anose)afterherjockey
easeduptooearlyinthehome straight Shortlyafterherretirement, alife-sizedbronzestatuewas unveiledinNagambietohonourher legacy Asabroodmare,she producedfourfoals.
Exploringandindulging
Someofthegroupcrossedtheroad forabitofwindowshoppingbefore makingtheirwaytotheoldfashionedlollyshopandice creamery
Itwastherethatmostofthe shoppingtookplace,withclients selectingtheirfavouriteicecream forthejourneyhomeandstocking uponboiledlolliesandchocolates toenjoylater
Upcomingoutings
ThenextCommunityCareoutingwill betoEuroa,followedbyaseriesof localtrips,including:
LunchontheMaryAnnpaddle steamerinEchuca
MoamaRSL
KiallaMOVEMuseum&Nursery
ChocolateAppleShop
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Aged Care Week
Australia’sagedcareindustryisat criticaljuncture,providingessentia supportforourageingpopulation Asdemographicshiftsleadtoan oldersociety,demandsonthe sectoraresettogrow
The6thAnnualAgedCareWeek 2025isdesignedtoaddressthese challenges,chartpathwaysfor improvement,andoutlinea strategicvisionforthefuture Discussionswillofferinsightsand practicalstrategiesacrosskey areasincludingregulatoryreform, funding,financialsustainability, workforcedevelopment,care quality,andinnovation
technologieshelpsprovidersmeet evolvingstandardswhileimproving processesandfuturereadiness
AgedCareWorkforce
Thiseventhighlightsthe transformativereformsshaping agedcareandtheirimpacton everyoneinvolvedinservicedelivery andaccessibility.
AgedCareTechnology
Thisstreamwillexplorehowdigital solutionscansupportthenewAged CareAct focusingoncompliance, servicequality,andinnovation Itwillexaminehowinvestmentin digitalinfrastructure,data,andcare
Thisstreampresentsstrategiesto buildaresilientworkforcethrough strongleadership,inclusive organisationalmodels,andstaff development Strengtheningleadershipand placementmodels; Reducingturnoverthroughtalent developmentandinnovation; Enhancinghomecarewith smarterworkforceplanning;and Boostingproductivityand retentionwithafocusonstaff wellbeing
AgedCareFinancialSustainability
Thisstreamoffersafuture-focused viewoffinancialviabilitythrough sustainablemodelsandinnovation. Usingdataanddigitaltoolsto
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AtWarramunda,wearecommitted tokeepingourcommunityinformed andcelebratingachievements. Withanincreaseinactivityonour socialchannels,you’llstayupdated
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guidedecisions; Buildingresilientoperational models; Reducingwastethrough strategicplanning; Drivinginnovationtocutcosts andmaintainidentity
AgedCareQualityandGRC
Thisstreamaddressesthe increasingdemandforcomplex careandhigherclinicalstandards throughimprovedgovernanceand rights-basedapproaches.
Strengtheningcompliance throughclinicalgovernance; Elevatingqualitywithspecialised andinclusivecare;
Deliveringperson-centredcare throughstrategicclinical models;and Supportingbetteroutcomes throughinformeddecisionmaking
dianea@warra
DMusdirectlyonLinkedIn,Facebook, orInstagram.
Don’tforgettofollowTheSwitch CafeonbothFacebookand Instagramforthelatestmenu offerings,dailyspecials,andexciting promotionsfromCassieandher team.It’stheperfectwaytostayin theloopandenjoyallthedelicious mealsonoffer
Linda’s amazing 106
Itwastheobviousquestiontoask someonewhohaslivedfor106years "Didyoueverthinkyouwouldbe onthisearthforsolong?"
Theresponsefromouroldest CommunityCareclient,Linda Wallace,wasnotsoobvious "IthoughtifIsaw2000,thatwould begood,"saidtheformerdairy farmer,whohasalwayshadgood neighbours,struckgoldagainafter movingwithherhusbandof67 years,Jim,intoaWaratahSthome Thereiscertainlynolackoffoot trafficinandoutofherhome nowadays,asLinda’schildrentake turnsstayingwithher,andshe receivestwice-dailyvisitsfrom membersofourcareteam
TheLindaWallacestory,asidefrom herextraordinarylongevity,isjustas entertainingassittingdownwiththe Warrnambool-bornmotherofeight. Sheisanon-drinker,non-smoker, andadevoutChristianwho completesadailyBibledevotion a lifestylethathasclearlysuitedher BornonAugust31,1918,Lindacould challengeanyregionaldairyfarmer inaquizaboutJerseydairycows AFewInterestingFactsAbout LindaWallace:
UntilsheandJimmovedto WaratahStin1991,shehadonly everlivedonadairyfarm
Shehasbeenoverseasonlyonce whenJimtookhertoNew Zealandtoexploredairyfarming techniques
OFTHEMONTH
Televisionisn’tabigpartofher life sheprefersScrabbleand othermemory-basedboard games(whichareclearly working!) ButeverySundayat 1pm,shetakesanhouroutofher daytowatchLandlineand GardeningAustralia
Hermother,EthelMcConnell, livedto101yearsold. Shewasoneofsevensiblings, bornbetween1912and1928
Lindawasthethird-bornchildto dairyfarmingparentswhohad Scottishheritage Shehadthree brothersandthreesistersand marriedherhusband,Jim,in1940 ItwasJim,duringadryyear,who
decidedthatthelushpasturesof theGoulburnValleyweretoogood toignore ThemovedtoGippsland in1964beforepurchasinga146acrefarminStanhope.
Theproperty,whichtheymovedto in1966,stillremainsinthefamily andishometoherson,Ross although,likemanyothers,itisno longeradairyfarm
Thesix-a-sideconventionaldairy thatwaseventuallyconvertedinto a10-a-sideHerringboneseems modestcomparedtoexpansive modern-daydairies
TheWallacefamilyhasnowgrown exponentially,with30 grandchildren,asimilarnumberof great-grandchildren,andeven
moregreat-great-grandchildren Neitherofhersons,presentforthis interview,couldquitecalculatethe fullfamilytree
Shewasrecentlythetoastofa familygatheringheldinFerntree Gully,wherealleightofherchildren wereinattendance:Ross,Victor, Owen,Ernie,andBruce,alongwith daughtersLorraine,Marlene,and Valma Afterthereunion,shespent thenextweekasaguestofher daughterValmainDrouin AMemorableMove
Therearetoomanystoriestotell fromLinda’slonglife,butonethat standsoutisthespeedwithwhich JimdecidedontheirWaratahSt home
years of life
"Hebroughtmeintothehouse,and wewalkedthroughfromfrontto back Heturnedtomeandsaid, ‘Whatdoyouthink?’Ireplied positively,andhesaid,‘We’lltake it’" "Hehadn’tevenlookedatthe backyardyet!Butitturnedoutto beagoodbuy,"Lindarecalledwith alaugh
Challengesalongtheway Asexpectedina106-yearlife,Linda hasfacedhershareofchallenges. Onethatsticksinhermindwasa boutofappendicitisinthe1960s, whenshewasayoungmother. "Itturnedouttobecomplicated I wasonadripforfivedays,andI didn’tthinkIwasgoingtomakeit.I stilldon’tknowhowtheymanaged athomewithoutme,"shesaid "ButIdoremembermyfirstmeal afterbeingonthedrip itwasa beautifulfishmeal" That’sjustoneexampleofher incrediblememory,whichremains assharpasever
lover,Lindahasbeena WarramundaCommunityCare clientforthepast10years both hersons,OwenandBruce,agree thatthecareshownbyhercase manager,Julia,andthededicated carershasbeennothingshortof exceptional
TheWallacefamilyareconstantly amazedbythelevelofcare providedbyourWarramunda CommunityCareteam
Theyarealsonomatchfortheir motherinScrabble,crosswords,or Rummikub orinthememory department!
"Ifwewanttoknowsomething,we justaskMum,"Brucesaid Interestsandlongevity
Lindadoesn’tinvolveherselftoo muchinpoliticsorentertainment, althoughshewasabigfanofDon Bradman butnotofRonBarassi Aleft-hander,sherecallsplaying backyardcricketwithherbrothers andoccasionallyfillinginforthe localtennisteam.
Longevityseemstoruninthe Wallacefamily JimWallacelivedto
95,passingawayin2007,andmost ofLinda’ssiblingslivedintotheir nineties
Lindalovedschool,buthadto contendwithbeingoneof40 studentsintheoneroomschoolat NaringalinwesternVictoria Australia’soldestresidents Fortherecord,asofMarch17,2025, Australia’soldestlivingpersonis KenWeeks,bornonOctober5,1913, makinghim111yearsold HelivesinGrafton,NSW,butLinda hashimcoveredwhenitcomesto livingindependently Kenmoved intocareshortlyafterhis105th. Asaspecialgesture,HeinzAustralia producedalimited-editionbatch ofbakedbeancansfeaturing Ken’sportraitandabirthday message LornaHenstridgefrom Bordertown,SA,isAustralia’s second-oldestpersonat110 Thankyou,Linda Thankyou,LindaWallace,for sharingyourincrediblestorywithus Yourwisdom,resilience,andwarmth continuetoinspireeveryoneat Warramunda
COMMUNITY CARE COMMUNITY CARE
Embracing diversity
Modernsocietyhasapenchantfor settingasideadayforjustabout anythingthesedays TalkLikea PirateDay,StarWarsDay(Maythe Forth),adaytocelebrateLeft HandedPeople,andevenTakeYour DogtoWorkDay(thatcouldbeany dayatWarramunda),butsome daysdeservemoreattentionand haveacloselinktoourvillage community
InternationalDayofPeoplewitha Disabilityisoneofthoseandwillbe recognizedonTuesday,December3 Thisyear'stheme,Amplifyingthe leadershipofpersonswith disabilitiesforaninclusiveand sustainablefuture,reflectsontheir "ability"tobecomepartofactivities mostofustakeforgranted Nineteen-year-oldAaron,whomany ofyouknowforhisworkwiththe floorbuffingmachine,ispavingthe wayforpeoplewithdisabilitiesto jointheteamatWarramunda. Thisthemeacknowledgestherole thatpeoplewithdisabilitiesplayin creatingamoreinclusiveworld.At Warramunda,Aaron,whosemother Kimhasworkedwithusforfive years,hasachievedthisinashort time
WiththesupportofOperations ManagerDarcyWilkinsonandthe maintenancecrew,heisnowa regularonWednesdaysbehindthe "wheel"ofthebufferinthehallways. Aaron'sinvolvementexemplifiesthe leadershipteam'scommitmentto embracingdiversityinthe workplace
Disabilitycomesinvisibleand invisibleforms,makingitaconstant challengetodeliveranenvironment thatallowseveryonetofeel comfortable.
Aaron'sbigsmileandfriendlynature havemadehimafavoritewith workmates,andhehasadoptedthe caringtraitsofhisteamtoensure qualitydeliveryofhistasks
Thisyear'sdisabilitydaycelebration emphasisestheimportanceof includingpeoplewithdisabilitiesin everydaylifeandtheworkplace. AtWarramunda,Aaronisleading theway
Anyonecanbeaffectedbya disability,soitisimportantto ensureallemployeesunderstand accessibilityandcultivatean inclusiveculture
Ourstaffrecogniseandunderstand differentconditionstobetterserve ourresidents,encourageopen communication,andsupportwellbeing Notalldisabilitiesarevisible,and ourteamisconstantlyawareofthe needtocheckinonthemental healthofnotjustourresidents,but eachother.Ourgoalistoensurewe provideaworkplacewherepeople withbothphysicalandmental disabilitiesfeelatease.
Aaronstartedthroughourwork experienceprogramwhilefinishing secondaryschool,andnowDarcyis consideringothertaskswherehis skillscouldbeused
Darcyexplainedthefloorbuffing machinewasdifficulttomaster, butAaronquicklybecame proficient
Themachinehadmostlysat dormantduringthepastyear beforeAaron’sarrival,butnowitis rolledouteveryWednesdayas Aaroncreatesaspotless environmentforourvillage Darcyislookingformoretasksfor him,andwithsupportfromAaron's NDISworkerandcareermentor, thereisabrightfutureahead It’sbeenanexcitingtimeforAaron, whonowhasanewjob andanew car
Hismum,Kim,saiditwasimportant forhimtowork,andheloved meetingpeoplearoundthevillage andbeingpartofthemaintenance team
Welldone,Aaron
Aaron,DarcyandKim.
Village reaps rewards
Beforeyouoryourextendedfamily maketheirnexttriptoa supermarketinKyabram rememberthis-readingtheadvert ontheattachedpageand followingtheinstructionswill benefitWarramundaVillage OurpartnershipwithRitchiesIGA, throughtheirCommunityBenefit program,meansthatallyouneed todoisnominateWarramundaas yourpartnerorganisationand.5 percentofeverydollarspentwill comebacktothevillage DownloadingtheRitchiesappis quickandeasy,butifyouwould prefertouseacarditwillworkthe samewayandyoucansimplyask foroneatthecounterthenexttime youareatRitchiesIGA Ontheappyouwillbeableto selectyourlocalstore,whetherthat isKyabramoranotherstoreclose towhereyoulive.Inourregion therearestoresareTatura, Numurkah,Kyabram,Yarrawonga, Deniliquin,Stawell,Mildura, Sorrento,andseveralother locations
RitchiesIGAmembers
Immediatelyonjoiningontheapp youwillreceiveaThanksforjoining $10offyournextshopoffer,but rememberitisvalidforjust14days afterjoining.
Youcanalsosavethecardinyour walletonyourdevice
Remember,itisRITCHIESIGAand notIGA,whereyouneedtouse yourcardorapp
Wearereallyexcitedaboutthis partnershipandwhatitcould meantoWarramunda,particularly giventhebigdevelopmentgoals wehaveinthenextfiveyears
Halfapercent(seeT&Cslink)of thetotalspend,whenyoushow yourcardorscantheapp,willgo toWarramunda
Keepaneyeoutwhenyouareon holidays,becauseitmayjusthelp youdecidewhereyoudoyour shopping
Bybecominginvolvedyouwillalso receiveexclusiveoffersand excitingrewardsonlyavailableto
Weencourageyoualltojoinas members,evenifyouonlyuseit nowandthen-itwillalladdup
It’squick,simpleandeasyto: Download,RegisterandActivate Readthesetofindoutmore information:https://www ritchiescomau/ritchiescardterms
WarramundaVillageCEO JohnClark.
COMMUNITY CARE COMMUNITY CARE
Our village history
FROMTHE PAST BLAST
Wearecurrentlyputtingtogethera pictorialtributeonoursoon-to-belaunchedwebsitetohonourtheLife Governorswhohaveplayeda significantroleintheestablishment andgrowthofthevillage
Wearefortunatetohavea dedicatedhistorianinKyabramlike EileenSullivan,whohasdiligently researchedandlocatedimagesof ourLifeGovernors
However,gapsremaininour historicalrecords,andweareusing thepagesofWagglestocallon anyonewhohasphotos fromthe firstmeetingonthevillage’s developmentin1959toimagesof modern-daycontributors
BelowisalistofourLifeGovernors, theirachievements,andphotos discoveredduringEileen’sresearch:
HughSmith(2017):
Inrecognitionof44yearsof dedicatedservice.Hishardworkhas beenaninspirationandinvaluable tothevillage’sgrowth Hebegan servinginSeptember1969and remainedactiveuntilhisretirement inNovember2013
EricAlexanderGardiner(1986):
Inappreciationofhis26yearsof serviceasarepresentativeof TongalaandDistrictresidents,and forhiscontinuousworkonthe CommitteeofManagementand HomeandGroundsCommitteefrom 1960to1986
BrucePearl(1987): For27yearsofserviceasa representativeofTongalaandDistrict residents,hiscontinuousroleonthe PlanningCommittee(formedin1960) andontheCommitteeof Managementuntil1987
FredDettman(1982): Inrecognitionofhismanyyearsof dedicatedservice
PhillipJamesClark: Forhisdedicatedserviceasa FoundationMemberforover35 years,includinghisroleas Presidentfrom1993to1994
SelinaClareSmith: Inappreciationofher15yearsof serviceasaCommitteeof Managementmemberfrom1980 untilherretirementon20 September1995,includingherwork ontheHouseCommitteeandwith theWarramundaLadiesAuxiliary since1978
JeanHowatBond: For13yearsofdedicatedservice, hercommitmenttotheenjoyment andcomfortofresidents,andher tirelessworkwiththeLadies AuxiliaryandontheHouse Committeeuntilherretirementon 20January1998
KennethNelsonKingM.B.E.: Inrecognitionof35yearsofdedicated service Hisvisionanddrivehavebeen invaluabletothevillage.Hestartedin August1960asamemberofthe PlanningCommittee,continuedasa valuedFoundationmember,and servedonvariouscommitteesuntilhis retirementon20September1995
AugustineMcCormick(1971): ForhisservicetoWarramundaVillage fortheAged asamemberofthe1959 fact-findingcommittee,asPresidentof theCommitteeofManagementfrom February1965toSeptember1966,and asacontinuousmemberuntilhis retirementinSeptember1971
MaryKathleenSlattery: Forherdevotedservicetothewelfare andadvancementofthevillageover 12years,from6April1971to31August 1983
DavidAtholVickers(1991): ForhisdedicatedserviceasSecretary (1975–1979,1981–1984)andas Treasurer(1985–1990)
Ifyouhaveanyphotos,pleasesend themalongwithabriefanecdoteof thestorybehindtheimagetoeither rohana@warramunda.com.auor dianea@warramunda.com.au
GusMcCormick KenKing
ClareSmith
JimClark
Home Care FAQs: From eligibility to holidays
WhoiseligibleforaHome CarePackage?
Clickhere:Whoiseligiblefora governmentfundedHome CarePackage? (agedcaredecisionscomau) WhatisanACATAssessment? ReadmoreaboutACAT Assessments: ACATAssessmentGuide–everythingyouneedtoknow (agedcaredecisionscomau) CanIchangeHomeCare Packageproviders Readmore: Changehomecareproviders atnocost–AgedCare Decisions
TogetstartedcallServices Australiaon1800227475or visitwwwservicesaustralia govau/sa456
CanmyspouseandIboth receiveaHomeCare Package?
Yes.Ifyouandyourspouselive togetherandbothrequire homecareservices,youmust undergoindividualACAT assessments Youwillboth needtobeassignedaHome CarePackageandreceiveyour owncareplan
Youcanpoolyourresources whenyourcareneedsoverlap –forexample,ifyouareboth assessedasrequiringa cleaner,yourHomeCare Packagebudgetscanshare thecostofthisservice DoesmyHomeCarePackage getrenewedeachyear?
Yes Whenyouareallocated withaHomeCarePackage,it willcontinuetoprovidethe servicesyouneedforaslong asyouneedthem.Youdonot needtorenewyourapplication
eachyear Itcontinues automatically.YourHome CarePackagewillceaseifyou moveintoresidentialaged care,orifyouadviseMyAged Carethatyounolongerneed homecareservices Whatifmycareneeds change? Ifyourcareneedschangeyou can:
Adjustyourcareplan–yourcurrentprovidercan adjustyourservicesto meetyourchangingneeds Getre-assessedfora higherHomeCarePackage level
Readmore: HowtoapplyforahigherlevelHomeCarePackage (agedcaredecisionscomau) WhatifIgotohospital,oron holidays?
Readmore: TemporaryleavefromHome CarePackages|Australian GovernmentDepartmentof HealthandAgedCare WhatifIgotohospital,oron holidays?
Readmore: TemporaryleavefromHome CarePackages|Australian GovernmentDepartmentof HealthandAgedCare
ClientsweregivenatouroftheKyabramChristmaslightsandstoppedoffforaquickphotoinAllanSt.
WaramunaVillage HomeCarecametolife inNovember2017,a wonderfulmemoryfor usandareminderof justhowfartheservice hascomeina reasonablyshorttime frame.Thisisacallout toanyofyouthathave photosfromthepastto getthephotoalbums outandfirethemintoto DianeorRohanat rohana@warramunda.com.au
LEFT:At the Rochester silos duringa recentbus trip.
RIGHT: Lynton, Theresa, Janand Jo.
Shared path forward
Warramundaisproudtoannounce apartnershipwithourclose neighbour,AldaraYenara, workingtogetherto createmutually beneficialoutcomes andbuildstronger, moreconnected communities
PartneringtoConnect –Learn,Empowerand Growoutlinesaseries ofgoalsaswemove towardrecognising FirstNationspeopleby involvingAldaraYenara inthedevelopment ofourMasterPlan
Ourgoals: CulturallySafeand InclusiveCare:Ensure Warramunda’sservices areculturallyappropriate,safe,and inclusive respectingthetraditions, values,andlivedexperiencesof AboriginalandTorresStraitIslander Elders
ofagedcarethatreflect communityaspirationsandlongtermwellbeing
Community-LedServiceDesign: EmpowerAldaratoleadthedesign, delivery,andevaluationoflearning experiences.
StrongerRelationshipsandTrust Building:Developameaningful, respectful,andlong-term partnershipbasedontrust, reciprocity,andsharedvalues betweenWarramundaandAldara.
ImprovedAccesstoServices: Increaseaccessibilityandequityin agedcareforAboriginalElders particularlyinregionalandremote areas byaddressingbarriersto careandservicegaps.
WorkforceDevelopmentand CulturalCompetence:Supportthe recruitment,retention,and developmentofAboriginalstaff,and promoteculturalcompetence trainingforallagedcareworkers, includingonboardingeducation SupportforHealthyAgeingon Country:EnableElderstoagewith dignityandmaintainconnectionto land,culture,andcommunity ideallyonCountry,wherepossible.
Sustainable,Co-DesignedModels ofCare:Fosterinnovationthrough sustainable,co-designedmodels
RecognitionandRespectforElders: UpholdthecentralroleofEldersin communitylife,valuingtheir theirwisdom,leadership,and contributionstoculturalcontinuity andresilience
Thereareseveralwayswewill measurethesuccessofthis initiative,beginningwithCultural SafetyandRespect
Byembeddingculturalsafetyinto allaspectsofcareplanningand decision-making,wewill demonstraterespectforAboriginal waysofknowing,being,anddoing Ouraimistoengagethe communityinservicedesignandto developgenuine,ongoing relationshipswithAboriginalElders, leaders,andcommunitiestocodesignservicesthatreflecttheir needs,preferences,andcultural values.
Takingthetimetobuildmeaningful relationships basedontrust, consistency,transparency,and sharedresponsibility willbe criticaltotheproject’ssuccess Equallyimportantisinvolving Aboriginalpeopleinleadership, governance,anddecision-making trainingtoensureservicesare
accountabletothecommunity. Culturalawarenessandsafety trainingforallstaffwillsupport respectfulandeffectiveservice delivery Clearcommunicationand theestablishmentofashared vision throughopen,honest,and two-waydialoguearoundgoals, roles,andresponsibilities willalso beessential.
Adaptingservicemodelstomeet localcontextsandculturalneeds, especiallyforEldersinregionalor remoteareas,remainsakeyfocus oftheproject
Byregularlymeasuringoutcomes, listeningtocommunityfeedback, andapplyinginsightstoimprove careandstrengthenpartnerships, wewilldevelopabetter understandingofwhatconstitutes bestpracticeinthisspace. Wearemakingalong-term investmentinthisproject, demonstratingourcommitment throughstablefunding,futurefocusedplanning,andsupportfor communitycapacitybuilding. Duringthenextthreemonths,we willdevelopourcommunication strategy.InOctober,theSenior LeadershipTeamwillworkwith AldaraElderstosettheagendafor thefuture.
InNovember/December,a“Yarn” willbeheldwiththeBoardof Directors.Duringthe implementationphase between FebruaryandJune2026 wewill embedacultureofsafetythrough thefollowingactions:
RegisteredNurse/TeamLeader workshops; Lifestyleworkshops; Maintenance&hotelservices workshops; Staffworkshops; Residentmeetings(including didgeridoodemonstrationsand story-sharingaspartofan intergenerationalprogram); and Onboardingofnewstaff WewillalsoreviewWarramunda’s policiesanddocumentstoensure appropriatelanguageand culturallyrespectfulterminology areusedthroughout.
COMMUNITY CARE COMMUNITY CARE
JohnSanzoknowsallabouthard work,afterallheworkedthreejobs formuchofhisadultlifeandhas cometoappreciatepeoplewho havepassionfordoingtheirchosen professionwell
Itisthatsamepridethatmakeshim suchafanofhiscasemanager Janelleandtheteamthatdelivers hisCommunity(Home)Care packageonaweeklybasis Johndoesn'thavefartogoifhe doeswantaquietwordintheearof theCommunityCareteam,his homeofthepasttwodecadesis about200metreseastofthe administrationoffice-inPettiferSt Hehasevenastrongerconnection totheWarramundaVillagecomplex, havingatonepointownedoneof theblocksthatmakesupthe CommunityCareofficespace. Johnhasbeenreceivinghomecare forfiveyears,butithasbeenthe past12to18monthsthathavebeen themostbeneficialforthenow92year-old
Heandhiswifeof63years,who
onlypassedawayin2022,were receivingweeklysupportfromthe WarramundateamandJohnhas maintainedthatconnection. Onceaweekhetravelswithhis caregivertoShepparton'sheated swimmingpoolandalsohasbotha gardenerandcleanerthathelphim tomanagehisimmaculatehome Whilethisisnotthelifeandtimesof JohnSanzoitwouldberemissnot tosharesomeofhisstory
Here'salittlehighlightreelofthe manwhoarrivedinthisdistrict, straightfromItalyasa23-year-old, in1956.
Hehasbuiltallfourofhishomes,is theeldestofsixsiblings(his remainingsiblingsstillliveinItalty), hishometownwasaboutthesize ofSheppartonandwaslocated midwaybetweenNaplesandRome. HisdecisiontoleavepostWorld WarII-Italywasinthesearchof somethingbetter.
Hearrivedwithnotasinglewordof Englishinhisrepertoire,butluckily hadthesupportofhisfather(who
sloanedhimenoughmoney-about $AUD500)tospend30days travellingbyboattoAustralia
Hisfatherhadafriendwhowas livingatMerrigumandthatwas John'sfirstjob Hewouldworkon buildingsitesduringtheweekand pickfruitontheweekend
ThatwasuntiltheKyabramfloodof 1956,whenheendedupnotbeing abletoworkandwaslivinginan oldhouse(wheretheKyabram policestationisnow)witha numberofotherimmigrants
Threeyearsafterhisarrivalin Australiahemadegoodona promisetohischildhood sweetheart,andeventualwife,to payforhertocomeandjoinhimin Australia
Heandhiswifewenttoschool togetheranddespitemakingno moneyinhisfirsttwoyearsthings turnedforthebetterwhenhewent intothetomatogrowingbusinessin 1958
Hewasabletopaybackhisdebtto hisfatherandevenhad1000pound
he has even been
inthebank.Thatblockhebought, wheretheCommunityCareofficeis nowlocated,wassoldtoenable himtobuyacarandafteraseries oflifechallengesheandhiswife raisedfourchildren-twoboysand twogirls.
Theyareallintheir50sand60s now,withone(Mary)stillliving locally.
HeworkeddoubleshiftsatTongala milkfactory,oftenfromfrom11pm until4pmthefollowingafternoon, theninthefruitseasonwouldbea regularatthecanneryfrom6am until11pm.
Then,inwinter,hewouldprunefruit trees
Apartfromhisfourhomeshebuilt twoshopsinEchuca,Pakenham StreetnexttowheretheKMart buildingisnowlocated. Ithasn'tbeenallsmoothsailing He hashad14surgeriesinall,butan exercisebikeinthelivingarea,a rollerinthebedroomandaseriesof strengthbandsinthegarageare hisgo-tosupportmechanisms
OurCEOJohnClark (backleft)withboardmembersJohnMoore,SujeetJena,AllanLaurie,(andfront,fromleft)TinaLeonard, ChairAlisonHunter,DanielleBondandCarolineGuille,andwithourSeniorLeadershipTeamandTeamLeaders(right)
Vision for the years
Forthefirsttimesinceourboard wasappointed almosttwoyears ago wespenttwodaysworking withourSeniorLeadershipTeam andTeamLeaderstofinaliseplans forthenextthreeyears: WarramundaVillage’sStrategy 2026–28document OurWarramundaboardwas appointedtoprovidethe foundationsforthefutureand includes: anagedcareexpert(John Moore); anEpworthHealthcaredietetics professional(CarolineGuille); alawyerspecialisingin technology,mediaand telecommunications(Tina Leonard); abusinessexpertwhohasspent timeasinterimCEOof Warramunda(AllanLaurie);
afinancialguruwithexperience acrossseveralindustries(Sujeet Jena);and andamarketingand communicationsexpertwith internationalboardexperience (DanieleBond)
Allthisexpertiseinoneroom createdaterrificopportunityto discussthefutureofWarramunda Andwithdiscussionguidedby boardchairAlisonHunter,therewas noshortageofinsightinto Warramunda’sproudhistory
ChiefExecutiveOfficerJohn probablyputitbestwhenhe describedeveryoneintheroomas “johnny-come-latelys”in comparisontoAlison whohas giventhreedecadesofhertimeand passiontoWarramundaVillage. Thestrategicplanningsessionwas facilitatedby3SIXTYAustralia
DirectorTonyPapotto,whonotonly coordinatedthediscussionbutalso providedinsightintoforward planningthroughhisongoingwork intheculturespace
3SIXTYAustralialedlastyear’s culturesurveyandcontinuesto supportusinimplementingseveral staff-suggestedrecommendations fromthatsurvey
Manyofthoseinsightswere incorporatedintoourstrategicplan discussion
BoardchairAlison,deputychair Allan,andboardmembersJohn, Daniele,Caroline,Sujeet,andTina heardfromCEOJohn;Directorof ClinicalServices,Sarah;Directorof Operations,Darcy;Directorof HumanResources,Vanessa;Director ofEducationandQuality,Mel;and ChiefFinanceOfficer,Jessica Scheidat
ahe
EachmemberoftheSenior LeadershipTeamreceivedfeedback fromtheboardregardingtheir strategicdirection,withsignificant considerationgiventotheMaster Planthatwillbedeveloped alongsideStrategy2026–28 Thestrategicplanwillbeformally presentedtotheboardatitsJune meetingandwillbecomethe workingdocumentfromwhichthe frameworkofthevillage’sfuturewill bedeveloped Signsofthestrategyarealready visibleintheworkingenvironment, asourCultureChangeGroup continuestomeetandstaffprepare fortheimplementationofthenew StrengthenedAgedCareQuality Standards
CEOJohnexplainedthatStrategy 2026–28isaworkingdocument designedtoguidethevillage
throughagrowthphase expanding from82toupwardsof120residents Heexpressedconfidencethat havingeveryoneintheroomatthe sametimewasinvaluable,allowing theboardtobetterunderstandthe day-to-dayoperationsofthe organisation Giventheboard’sextensive experienceinhigh-levelindustry andbusiness,thesessionalso allowedTeamLeadersandSenior LeadershipTeammemberstodraw
fromtheboard’sexpertiseand exploretheirownvisionsfor Warramunda.
Asyoucanseeinthephotos,the eventembracedtheOneTeam approach.Likeanygreatteam, everyonewaslistenedtoandhad theirideasconsideredinshaping ourStrategy.
The2026–28Strategywillbemade availabletoallonceitisformally adoptedbytheboardattheendof thismonth
Our resident merry maker
ShelleyCameronisoneof theamazingRosterCoOrdinatorsatWarramunda andhasnotonly116clients relyingonhertobe organised,efficientand helpful,butalso25-odd caregivers. Whendidshestart?
From farmer to care giver
Afterbeingafarmerfor35yearsPeterMorrison decidedheneededachangeofpace,and scenery,fiveyearago
That'swhenhestartedasaPersonalCare Assistant(PCA)withWarramundaaftersomeone suggesteditwasarolethatwouldsuithim PeterwasborninGippsland,butgrewupin NathaliaandisnowlivinginKyabram.Hewasa TrafalgarPrimarySchoolstudent,before attendingNumurkahHighSchoolasateenager HeismarriedtoSallyandtogethertheyhavefour children
Herearehisanswerstoourquestions: Whatisyourfavouritepartofthejob?
Helpingpeoplestayintheirownhomesand puttingasmileontheirfaces
Whatwouldtheyliketoachieveinfutureinthis roleorinanotherroleconnectedtotheindustry?
It’satrybeforeIbuyscenario ����
Whatarethechallenging,buthighlyrewarding componentsofthework?
Gainingthetrustandfriendshipofourclients
Whatmakestheexperienceofworkingwith clientsthatlittlebitmorespecial?
Alittlebitoflaughter
NowsomefunstuffaboutPeter: HeisaRichmondsupporter,sothingshavebeen prettygoodinrecentyears,whilehelovesboth countryandrock,and(likesomanyothers)isa bigfanofYellowstone
Heenjoysaparmigiana,acoldbeerandenjoys holidayinganywhereinAustralia. Hedoesn'tlikefive-yearplans,sothequestion aboutthefuturefellabitflat,whilethefivepeople hewouldinvitetoadinnerpartyarehiswifeand hisgoodfriends
Shelleystartedwith WarramundainOctober 2023andmadean immediateimpactwithher enthusiasmand professionalism Wheredidshegrowup,go toschool,andwhatareher interestsoutsideofwork? ShewasborninFootscray, movedtoMooroopnawhen shewasabout10-years-old andthenattended Mooroopnaprimaryand Mooroopnahigh Outsideofwork,she“works” -atVinniesinShepparton wheresheoccasionallyfills inasadutymanageron Saturdays.Shealsoworksin disabilityandtakesclients totheWunghnudiscoonce afortnightonaMonday. Inher"spare"timeshelikes baking,readingand catchingupwithfriends. Herpartner’snameis Michaelandshehasa ratherlarge,andeclectic, familywhichincludesfive grandbabies,fourchildren andthreestepkids. Whatisherfavouritepart ofthejob?
Shewasquicktoanswerher "workpeople",alongwith talkingtotheclientsand workingoutinthefieldona Tuesday Asforherfuturegoalsin theindustry? Masteringtherosterisatthe topofthelistandsheis alwayslookingfornewor differentopportunities
What'smostchallenging andhighlyrewardingabout herjob?
Beingabletomakelastminuteservicerequests happenisbothchallenging andrewardingforShelley Sheexplainedthatmaking themhappenmadeher clientssuperhappyand appreciative Andhowdoesshemakethe clientexperiencethatlittle bitmorespecial?
Alwaysgoingtheextramile washeranswerandaiming toprovidetheverybest serviceforalltheclients.She doesnotlikesayingNO,in factshesaysshecan’tdo that.
Nowforsomepersonal insightintoShelley: Herfootballteamisthe Bulldogs,herfavourite movieistheFirstWives Club,sheisabigSteven Seagalfan,lovesNickelback music(althoughher favouritesongisEverywhere byFleetwoodMac)andher televisionshowwas/isBuffy Whenshehasadrinkitis eitheralcoholicginger,beer orouzo Asforherfavourite holidayanywherewithno alarmandthebeach Asforwhereshewillbein fiveyearstime,heranswer was "youjustneverknow"
‘Bridging Now to Next’
NationalReconciliationWeek2025 ranfromMay27toJune3,withthis year’stheme:"BridgingNowtoNext." Thethemereflectstheongoing connectionbetweenpast,present, andfuture.
AtWarramunda,ourMasterPlan includesadedicatedculturalspace andclearlyreflectsourcommitment torecognisingFirstNationspeoples inourfutureplanning
AsoutlinedinourPartneringto Connectarticle,weareworking closelywithAldaraYenaraandhave engagedaFirstNationsdesignerto leadtheplanningofour redevelopment
Thisprocesswillalsoincludethe developmentofanartist-inresidenceprogram
ReconciliationWeekisatimeforall Australianstolearnaboutour sharedhistories,cultures,and achievements andtoexplorehow wecaneachcontributeto reconciliationinAustralia "BridgingNowtoNext"urgesusto lookaheadandcontinue progressing,guidedbythelessons ofthepast.
Asanagedcareprovider committedtodiversity,equity,and inclusion,Warramunda acknowledgestheroleweplayin reconciliationandinbuildingstrong, respectfulcommunitiesthatvalue AboriginalandTorresStraitIslander peoples,cultures,histories,and futures.
Thisyear’sthemeencourageseach ofustobeavoiceforreconciliation intangibleways wherewelive, work,andsocialise
Asaverifiedproviderofspecialised services,includingforculturallyand linguisticallydiversecommunities, weproudlyjoininmarkingthis importantweekonourannual calendar
AtatimewhenAustraliafaces uncertaintyinitsreconciliation journey,the2025themecallsonall Australianstostepforwardtogether Twenty-fiveyearsago,Corroboree 2000broughttogetherAboriginal, TorresStraitIslander,andnonIndigenousleadersinahistoriccall
Indigenous resident Nick studying Australian native animals with Leo and Jake at a special visit organised to coincide with Reconciliation Week 2025.
Forreconciliation. Thatjourneycontinuesin2025 We inviteallAustralianstojoinusin BridgingNowtoNext buildinga moreunitedandrespectfulnation TheAgedCareQualityandSafety Commission’scommitmentto reconciliationisalignedwith ReconciliationAustralia’sfivecritical dimensions: Racerelations–Inspiringstaffto engageinthejourneytoward reconciliationandbetter understandthehistoriesand culturesofAboriginalandTorres StraitIslanderpeoples.
Equalityandequity–Supporting AboriginalandTorresStrait Islandercommunitiesas partnersinourwork. Unity–Embracingdiversityand embeddingFirstNationsvalues andculturesintoourpurpose andvision Institutionalintegrity–Demonstratingagenuine commitmenttoreconciliation througheverydayworkpractices Historicalacceptance–Acknowledgingpastwrongsand theircontinuedimpact,withthe aimofshapingabetterfuture.
COMMUNITY C COMMUNITY CARE
Lighting up clients’ da
TheresaHeenanspentmuchofher childhoodmovingaround,soshe’s quitehappytohavebeeninone placeforanextendedperiodwith WarramundaCommunityCare Thefeelingismutual,asthelifelong StKildasupporterisoneofthemost popularmembersoftheteam Theresa’sQ&A Whendidyoustartwith CommunityCare,whatisyourrole, andwhatattractedyoutothe industry?
“IstartedwithWarramundain2018, butI’vebeendoingcommunity supportworksince2005 back whenIlivedinMelbourne” Wheredidyougrowup,goto school,andwhatareyourinterests outsideofwork?
“IwasborninCharltonanddidmy primaryschoolinginSeaLake, Kerang,andCastlemainebefore attendinghighschoolinTraralgon andEchuca MydadwasaStation Master,sowemovedalot!Growing up,myinterestsrevolv d d
sport,butnowIenjoygarden music,spendingtimewithfrie andfamily,andtravelling Family? “Ihavea32-year-ol James,wholivesinMelbourn Whatisyourfavouriteparto job? “Makingclientshappy” Whatwouldyouliketoachie thefuture,eitherinthisroleo anotherrelatedtotheindust “Iwanttocontinuelearningn skillsandstrategiestomeetc needsandmakeadifference Whatarethemostchallengi rewarding,aspectsofthejob
“Adaptingtodiverseclientne everyclientisdifferent,soIha beflexibleandtailormyappr “Itcanbechallenging,butit’s deeplyrewardingwhenIfind solutionsthattrulyfittheirnee Whatdoyoudotomakeyou clients’experiencesthatlittl morespecial?
“Iremembertheirpreferences, dislikes,andpersonaldetailsabout theirlives Ialwaystrytomakesure
HolidayDestination:PortDouglas Wheredoyouseeyourselfinfive years?“HopefullyhereinKyabram, enjoyinglife”
Maree right at ‘home’
MareeVanRoyisoneof WarramundaCommunityCare’s longest-servingandmostloved PersonalCarers
Sheisamotheroffiveboys,so footballisabigpartofherlife Mareegrewupinatownabout thesamesizeasTongala,which hadseveralsimilarities includingthedairyfarming industry.
Onebigdifferencebetweenher hometownofTallangattaand TongalaisthatTallangattais surroundedbyhills,quite differentfromthevast,flat landscapeofheradoptedhome. WeaskedMareesomequestions aboutherlifeandlearnedthat she’sabigfanofPatrickSwayze andFreddieMercury,isa grandmotherofnine,andjust lovestomakepeoplesmile.
Maree’sQ&A
Whendidyoustartwith
CommunityCare,andwhatisyour role?
“I’vebeenaPersonalCareAssistant inCommunityCareforsevenyears, andIwasat sevenyears,andIwasat Warramundafor16yearsasa cleanerbeforemovinginto CommunityCare.”
Wheredidyougrowup,goto school,andwhatareyour interestsoutsideofwork?
“IgrewupinTallandoonandwent toschoolatTallangattainVictoria. Iloveplayingtennisandwatching footy”
Partner,kids,family?
“Ihaveahubbyandfivesons I alsohaveninegrandchildren” Whatarethechallengingbut highlyrewardingcomponentsof thework?
“Caringfortheelderlyandhelping tokeepthemintheirownhomes foraslongaspossible”
Whatdoyoudotomakethe experienceofyourclientsthat littlebitmorespecial?
“Itrytomakethemhappyand lovetoputasmileontheirfaces wheneverpossible”
Yourfavouritemovie,actor, band/musician,TVshow,food, drink,andholidaydestination?
“MyfavouritemovieisDirty Dancing,favouritebandisQueen I loveMagneticIslandforaholiday”
COMMUNITY CARE COMMUNITY CARE
Mobility vehicle donation
OurCommunityCa takepossessionofa builtmobilityvan,th generoussupporto ClubandtheComm KyabramandDistri The$70,000wheelc vehiclewillbeused clientstoandfrom providingourcarer the-artassetande foreveryoneinvolve Throughtheadditio floorandaccessra inclusioninourflee growingCommunit continueexpanding clientswhorequire servicestoenjoyac ustakeforgranted. Weareextremelyfo partnersliketheKya theCommunityBan District
Withoutorganisatio abilitytodeliversuc supportserviceswo impacted Itisanespeciallybusytimeforour CommunityCareteamasthey prepareforthearrivalofthenew FederalGovernmentSupportat Homelegislationandtherolloutofa newdigitalcareplatform Communitycontributionsto Warramundahavealwaysbeenan integralpartofourcaredelivery model,datingbacktotheearly 1960swhenthegenerosityofseveral individualsledtothedevelopment ofourvillage.
Thisphotoisforillustration purposesonly, Wehavenotyet takenpossessionofthevehicle
awonderfulexperience through bothitsfacilitiesandservice to everyonewhowalksthroughthe doorsofthiscommunity-runvenue. AsfortheCommunityBank,why wouldn’tyouconsiderbecominga memberwhensuchasignificant portionofthebank’sprofitsare directedstraightbackintothe Kyabramcommunity?
“Thepurchaseofanew wheelchair-accessiblevehiclewill makearealdifference ensuring greatermobilityforthoseincare andmakingtransporteasierfor residentsandtheirfamilies
Sincethoseearlydays,therehave beenanumberofappealsinour communityandcountlessdonations fromfamiliesandbusinesses, allowingustoremainaleaderin agedcareservicesforbothour stay-at-homeandresidential clients
Fortunately,asresidentsofthis community,weareinapositionto “giveback”togroupslikethe KyabramClubandtheCommunity BankKyabramandDistrict not thatthisisexpected Theclubhasrecentlyundergonea stunningrenovationandnowoffers
BoththeKyabramClubandthe CommunityBankhaveboardsand staffwhoaredeeplyinvestedinthe growthoftheirtown
Theyshareacommonethoswith ourvillage:ensuringevery investmentleadstoanimproved experienceforeveryonetouched byourservices.
I’msurethere’llbeafriendlytootof acknowledgementfromourdrivers eachtimetheypassbythesetwo venues
“SomanyfamiliesinKyabramhave connectionstoWarramunda,and soweknowhowimportantthis facilityistoourcommunity,”
CommunityBankKyabramChair VinceCurtissaid
“We’reproudtosupportthisproject throughourCommunityInvestment Program,andwe’relookingforward toseeingthevehicleoutandabout, makingarealimpact
“Asasignificantlocalemployer andavitalcommunityasset, Warramundaisexactlythetypeof organisationwewanttosupport throughournewCommunity InvestmentStrategy,whichis focusedonmoresignificant,highimpactprojectsforthebenefitof ourwidercommunity”
MrCurtiswentontosay:
“We’vereturnedover$300,000in profittoourlocalcommunity
However,supportgoesbothways Forthecommunitybankingmodel towork andforustocontinue investinginprojectslikethis we needlocalsbankingwithustoo. That’stheonlywayit’spossible”
Four important messages
WhenitcomestoWarramundaVillage’s CommunityCareprogramtherearefour importantmessagestorememberwhenit comestimetoconsideraccessingaSupportat Home(foermerlyHomeCare)package.
We’reonourWay
Weareexpandingourreachinallfourdirections and,asaresult,ourservicesareaccessibleto allpeopleintheVictorianshiresofGreater Shepparton,Moira,Mitchell,Campaspeand Strathbogie.Wealsogoovertheborder, intotheMurrayRiverShirethattakesin Moamaandsurrounds Thegreatnewsisthatthepeople whowillbeprovidingyouwith yourSupportatHomeservices willknowtheareaandhavea livedknowledgeofwhatmight beimportanttoyouinthe deliveryofyourpackage.
Wewilldoallthe heavy lifting
Itcansometimesbe dauntingforpeoplewhen theyfirstcomeintotheHome Careworld.Wearewaiting foryourcallandcanprovide youwithalltheadviceand supportyouneedtoaccess exactlytherightservicesfor yoursituation Thebeauty aboutHomeCareisthat eachpackageisdesigned toservicetheneedsofthe client.
ItiseasytoSwitchproviders Youdon’tknowwhatyoudon’tknow Itisaphrasethatappliestoalotof situationsandHomeCareisoneofthose We’reencouragingpeopletogiveusacalland comparetheservicetheyarecurrentlyreceiving towhatwecanoffer Weareextremelyconfident wecanmeasureupanddeliverexactlywhatyou arelookingfor.
Wecanhelpyourparentsstayintheirown homelonger
TheultimategoalofthenewAgedCareActand theintroductionoftheSupportatHome principlesistoallowpeopletostayintheirown homeslonger.Thatisagoalweshare,whichis whywearedoingeverythingwecantoprovide peoplewiththenecessaryinformationtheyneed tomakeaninformeddecisionontheirSupportat Homeprovider
Itisanintimateserviceandonewhichcanenrich aclient’slife,soweencourageyoutopickupthe phoneandcalluson58522611
Renovations update
WarramundaVillageisundergoing groundbreakingrenovationsthat reflectthechangingnatureofaged careandourcommitmentto ensuringresidentshavethebest possibleaccommodationandcare. WhileSaundersStreetwasonly completedfiveyearsago,thesector isshiftingrapidly.
TheupcomingAgedCareActand broaderreformsareenabling peopletoremainintheirhomesfor longer
Asaresult,whenolderpeopledo chooseresidentialcare,theyare seekingaccommodationthatfeels homely,comfortable,andwell appointed,ratherthanspaces focusedpurelyonrecreation Inlinewiththis,Warramundais transformingseveralrecreational areasintheSaundersStreetwing intofivebeautifullyappointed residentrooms.
Theserenovationsaredesignedto ensureeverysquaremetreisused toitsgreatestpotentialtoserve residents’needs
Thefirsttworoomsarealready underrenovation,withdemolition wellunderway Newshowersare beinginstalled,alongwithfresh flooringandwardrobesinwhatwas oncetheoldnurses’station Flexibilityhasbeencrucial throughoutthisproject.
Theplanwasswitchedearlyto maximiseefficiency,withStuartand
TessnowfocusingonSaunders Streettocompletethefirstfive rooms.
Thegoalisfortheseroomstobe completedbyNovember,withthe firsttwoofthosebeingcompleted byJuly
RenovationworksforRockmanare plannedtostartinSeptember, ensuring10additionalroomsacross thesitearedeliveredbytheJune 2027deadlineaspartof Warramunda’s2030MasterPlan Theserenovationsarepartofa sector-wideshiftacrossAustralia. Agedcareprovidersareredesigning spacestoaccommodateolder cohortswithcomplexhealthneeds, includingdementia,bythetimethey enterresidentialcare
Theworksareguidedbyagedcare designguidelinesanddementia designstandardstoensurethe roomsareaccessible,safe,and calmingforallresidents
Internally,Warramunda’sleadership andprojectteams,includingDale, Stu,Darcy,Sarah,Tess,Sujeet,and Alison,haveworkedtirelesslytokeep thisprojectmoving.
Planningcommitteemeetingshave evenbeenheldviaFaceTimeto ensuredecisionscanbemade quicklyandefficiently
Therenovationsalsoinclude reconfiguringotherunder-utilised spaces,suchasstoreroomsandthe oldhairdresser’sarea,ensuring
everyinchofthefacilityserves residents’needsinthemost effectiveway.
Despitethescaleofworks,all renovationsarebeingcompleted withnointerruptiontodailybusiness activities
Residentsremaincomfortableand safe,withminimaldisruptiontotheir dailyroutines,thankstothe dedicationandprofessionalismof staffandprojectleads.
Lookingahead,theserenovations areaboutmorethanaddingrooms Theyrepresentastrategic commitmenttoensuring Warramundaremainsatthe forefrontofagedcareservice deliveryinregionalVictoria Withthesectorshiftingtowards supportingpeopletoremainat homelonger,Warramundais ensuringitremainsreadyto welcomeresidentswhentheyneed agedcaremost–offering accommodationthatfeelslike homeandmeetsthehighest standardsofdesignandcare Bythinkingdynamically,moving quickly,andstayingfocusedonthe future,Warramundaisnotonly respondingtoagedcarereforms butleadingthewayinhowfacilities prepareforwhatliesahead Theserenovationsareanotherstep towardscreatingavillagethatwill continuetoserveitscommunitywith excellencefordecadestocome
Janelle Janelle
Celebrating our Case Managers Celebrating our Case Managers
AtWarramundaVillage,we believequalityCommunityCare beginswithgenuineconnection andthoughtfulplanning.
OurCaseManagersplaya centralroleinensuringclients receivepersonalised,consistent, andcompassionatesupportto helpthemlivesafelyand independentlyathome.
Weworkcloselywitheachclient andtheirfamilytounderstand theiruniqueneeds,preferences, andgoals.
Fromthere,wedeveloptailored careplansandreviewthem regularlytoadapttochanging circumstances.Whetherit’s assistancewithdailyliving,
ortransporttoappointments,we ensuretherightservicesarein place anddeliveredintheright way. Butwedon’tdoitalone.
OurCaseManagerscollaborate dailywithmorethan30 dedicatedCarerswhoprovide directsupportinclients’homes. Together,weensureservicesare notonlyeffectivebutdelivered withrespect,empathy,and reliability.
Behindthescenes,ourrostering teamplaysavitalroleinmaking thishappen.Theycoordinate shiftsandschedulestomatch therightCarertoeachclientand respondquicklywhenchanges
areneeded.Theirworkkeeps everythingrunningsmoothly andensurescontinuityofcare. Wealsorelyonourwonderful administrationteam,who supportuswitheverythingfrom documentationtoclient communication. Theirattentiontodetailand organisationalskillshelpusstay focusedonwhatmattersmost— ourclients.AtWarramunda, we’reproudtobepartofacare teamthat’strulyclient-focused andcommunity-driven. Ifyou’recuriousabouthow CommunityCarecouldsupport youorsomeoneyoulove,we’re hereandreadytohelp.
Kristie-Lee Kristie-Lee
Julia Julia
Julie Julie
Lucy Lucy
Marissa Marissa
Shelley
Shelley
