Field Staff Employee Handbook

FIELD STAFF EMPLOYEE HANDBOOK

CONTENT WELCOME TO DRAKE NEW ZEALAND ............. 03 WORK INFORMATION ........................................... 04 PAYMENT INFORMATION .................................... 05 TIMESHEETS INFORMATION .............................. 06 HEALTH AND SAFETY ........................................... 08 PERFORMANCE EXPECTATIONS ........................ 09 DRAKE VALUES ...................................................... 10 FREQUENTLY ASKED QUESTIONS .................... 11 OFFICE LOCATIONS ............................................. 12

FIELD STAFF EMPLOYEE HANDBOOK | DRAKE NEW ZEALAND

WELCOME TO DRAKE NEW ZEALAND Congratulations on becoming a member of the Drake team. We are really pleased that you have chosen to work with us. As a Drake Field Staff Employee you are important to us, because our success has been built on the hard work of people like you. Working with Drake offers you a chance to: 9 Improve your current skills

9 Make new connections

9 Be rewarded for your skills

9 Work jobs and hours to suit your lifestyle

9 Learn new skills

WHO WE ARE

IMPORTANT When offered a job, you do not have to accept it, but once you have accepted a job, you MUST do it.

Since 1971, Drake New Zealand has supplied temporary and permanent staff to our clients. We were founded in Canada in 1951 and now have offices in many countries all over the world, including 11 branches in New Zealand.

Drake is a values-driven organisation, and we take pride in employing Field Staff who also represent those values. On page 11, you will find a list of our corporate values.

HOW TO BE SUCCESSFUL Improve your chances of success at work by following these tips: Attitude

Maintain a positive attitude

Punctuality

Always be on time

Reliability

Keep absenteeism to a minimum

Responsibility

Always give 100% effort

Honesty

Always tell the truth

Integrity

Keep each client’s work confidential

Behaviour

You only have one chance to make a good first impression

YOUR DRAKE CONSULTANT Your Drake consultant is the most important person you will work with at Drake. When you work for Drake, please remember to call us if you: 9 Are going to arrive late for work 9 Are unable to go to work for any reason (you should call at least two hours before the shift starts) 9 Have an accident while working for Drake 9 Have any questions about pay rates or timesheets 9 Are having any problems at work

24/7 SUPPORT Your consultant is here to help you, so call us toll free on 0800 840 940

9 Are offered a full-time job, we would love to congratulate you and arrange for your final pay 9 For some reason you can no longer work for Drake

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FIELD STAFF EMPLOYEE HANDBOOK | DRAKE NEW ZEALAND

WORK INFORMATION Before going to work, please make sure that you have the name of the company you are going to work for, who to report to, the address and directions.

Wear clean and suitable work clothing, always dress neatly and, if applicable, make sure that you wear the safety clothing as directed for that job. For industrial workers, always take your steel capped boots unless otherwise advised.

IMPORTANT Occasionally a representative from Drake will visit you while you are working. They are there to help you, so feel free to say hello.

When you arrive at work and meet the person you will be reporting to, give them your name, check your duties, confirm your hours of work and when your breaks will be.

As soon as you know when your job is finishing, please call your consultant. That way, we know when you are available to begin your next job.

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FIELD STAFF EMPLOYEE HANDBOOK | DRAKE NEW ZEALAND

PAYMENT INFORMATION The email you provide on our Bank form will be used to set you up on our online payroll system – Datacom.

Datacom is where you can access your electronic payslips.

Remember to provide a valid email address on your bank forms!

HOW DOES IT WORK? 9 You will be sent an invitation email with instructions on how to set up your personal Datacom Payroll account before your first pay. It is important that you set up your account within 3 days of receiving this email or the link will expire.

ACCESSING DATACOM To access your electronic payslips each week, please click the button below or use this link: datacomdirectaccess.co.nz/login

9 Don’t forget your password! You need this to login to the Datacom Payroll system each week to access your electronic payslips.

9 Please contact your Drake consultant if the invitation link has expired or if you have forgotten your password.

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FIELD STAFF EMPLOYEE HANDBOOK | DRAKE NEW ZEALAND

TIMESHEET INFORMATION To make sure that you get paid correctly and on time please make sure that you complete your timesheet as shown below:

PLEASE REMEMBER 9 Both you and your supervisor must sign your timesheet 9 We must receive your timesheet by 10:00am Monday for payment that week 9 Use a new timesheet for each job (if you do not have a new timesheet call your consultant and they will send you one) 9 Round up your hours to 0, 15, 30 and 45-minute increments. For example, if you start work at 08:10, this should be rounded up to 08:15 9 Check that all your hours are added up correctly and that a total number for the week is entered 9 You are not paid for your meal break, unless advised by your consultant 9 If you want to be paid any sick or holiday pay, you must call your consultant before 10:00am on Thursday, for payment the following Friday 9 Set any automatic payments to come out of your account on Fridays because this is the official payday 9 Drake pays all Field Staff Employees weekly via direct credit into your bank account 9 Your pay period is Monday to Sunday 9 Any questions you have about your wages, hours worked or pay rates, please call your consultant

Help us reward your hard work and efforts by completing your timesheets correctly.

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FIELD STAFF EMPLOYEE HANDBOOK | DRAKE NEW ZEALAND

24 HOUR CLOCK All timesheets must be completed in a 24 hour clock. Please refer to the below guide for the hours of a 24 hour clock:

24 hour clock

24 hour clock

1.00 am

01:00

1.00 pm

13:00

2.00 am

02:00

2.00 pm

14:00

3.00 am

03:00

3.00 pm

15:00

4.00 am

04:00

4.00 pm

16:00

5.00 am

05:00

5.00 pm

17:00

6.00 am

06:00

6.oo pm

18:00

7.00 am

07:00

7.00 pm

19:00

8.00 am

08:00

8.00 pm

20:00

9.00 am

09:00

9.00 pm

21:00

10.00 am

10:00

10.00 pm

22:00

11.00 am

11:00

11.00 pm

23:00

12.00 pm

12:00

12.00 am

00:00

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FIELD STAFF EMPLOYEE HANDBOOK | DRAKE NEW ZEALAND

HEALTH AND SAFETY Should you have an injury at work this must be reported to the Site Supervisor and your Drake Consultant immediately.

Health and Safety is both an individual and shared responsibility of all employees. Drake has a Health and Safety policy, so please ensure you read it and are familiar with it.

HEALTH AND SAFETY POLICY Drake is committed to providing a healthy and safe workplace for all employees. Drake’s management will abide by the rules and regulations covered by the Health and Safety at Work Act. The following responsibilities are essential to the success of the policy: 9 Work in a healthy and safe manner 9 Encourage others to work in a healthy and safe manner 9 Discourage others from working in an unsafe manner 9 Report any unsafe conditions that you notice 9 Make a personal commitment to establish and maintain a safe and healthy working environment

PROTECT YOUR HEALTH AND SAFETY 9 Always wear your steel capped safety boots / shoes and other protective clothing and equipment as required for the job 9 Obey all safety regulations where you are working 9 Obey fire regulations 9 Take fire drills seriously and know where the emergency exits are located

BACK SAFETY 9 Bend your knees 9 Take the strain on your legs instead of your back 9 Keep the load close to your body 9 Stand and sit up straight 9 Don’t lean sideways

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FIELD STAFF EMPLOYEE HANDBOOK | DRAKE NEW ZEALAND

PERFORMANCE EXPECTATIONS Each Field Staff Employee’s performance is monitored and assessed on an ongoing basis. This allows us to reward and encourage outstanding performance and ensure high standards are being maintained.

We regularly call our clients to get feedback on you. Some of the areas we ask them to comment on are: 9 Initiative

9 Speed

9 Punctuality

9 Presentation

9 Attitude

9 Co-operation

9 Overall work performance

Any feedback that we receive about you is recorded in your work history file and we will take this feedback into consideration when placing you in jobs in the future.

If we receive a report on you that is unsatisfactory, we will talk to you to find out what the problem was and, if appropriate, offer you advice on how to improve your performance.

In the unlikely event we have continuing unsatisfactory reports on your performance, we will be unable to offer you any further work. In certain cases this could result in termination of your contract. For further details please refer to your Employment Agreement.

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FIELD STAFF EMPLOYEE HANDBOOK | DRAKE NEW ZEALAND

DRAKE VALUES IN ACTION RESPECT

PASSION

9 Caring about clients, candidates and colleagues 9 Listening to their needs 9 Working in partnership with them

9 Delivering results 9 Exceeding expectations 9 Excellence in everything we do

AGILITY

INNOVATION

9 Going the extra mile 9 Being flexible 9 Seizing opportunities

9 Creative solutions 9 Thinking outside the box 9 Being proactive

ACHIEVEMENT

INTEGRITY

9 Delivering results 9 Exceeding expectations 9 Excellence in everything we do

9 Openness and communication 9 Meaning what we say

PRIDE

ONE DRAKE

9 Believing in ourselves

9 Collaborating with other areas of the business to further the success of Drake

9 Knowing we can do it 9 Giving it everything we’ve got

9 Keeping our promises

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FIELD STAFF EMPLOYEE HANDBOOK | DRAKE NEW ZEALAND

FREQUENTLY ASKED QUESTIONS ?

WHEN IS PAY DAY?

?

WHAT SHOULD I DO IF I AM SICK AND CANNOT MAKE IT TO WORK?

?

WHAT SHOULD I DO IF I HURT MYSELF WHILE WORKING ONSITE?

?

I WANT TO APPLY FOR LEAVE, WHAT SHOULD I DO?

?

HOW DO I CHECK MY PAYSLIPS?

?

WHAT SHOULD I DO IF I CANNOT MAKE A SHIFT?

?

HOW MUCH NOTICE IS REQUIRED WHEN RESIGNING?

Pay days are Fridays, if this falls on a public holiday you will then be paid early to ensure you do not receive late payment

Please call 0800 840 940 and advise the Drake Consultant answering the call your full name, the client you work for and your onsite supervisor. You need to advise at least 1 hour prior to your shift time.

Report your injury to the onsite supervisor/manager immediately and advise your Drake Consultant as soon as possible.

Please contact your Drake Consultant. All leave requests must be submitted with two weeks’ notice. Approval is not guaranteed.

All your payslips can be found through Datacom. You will be sent an email invitation from Datacom within your first week to the email address you stated on your bank form. It is important that you set up your account as soon as possible as the link in the email will expire in 3 days. You can also download the app Datacom once you have set up your password.

You must attend all shifts that have been pre booked/rostered unless you are unwell or have approved leave. If you are unwell, please contact your Drake Consultant or call us on our 24/7 phone number 0800 840 940.

If you assignment is less than 4 weeks, your notice period is 2 days. If you assignment has been more than 4 weeks, you are required to give 5 working days’ notice.

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FIELD STAFF EMPLOYEE HANDBOOK | DRAKE NEW ZEALAND

DRAKE LOCATIONS Albany

Auckland City

Henderson

Unit C, 43 Apollo Drive

P: 09 478 6200

Albany, Auckland 0632

E: albany@nz.drakeintl.com

Level 3, 79 Queen Street,

P: 09 379 5610

Auckland Central 1010

E: auckland@nz.drakeintl.com

Level 1, Whanau Centre,

P: 09 839 2727

6-8 Pioneer Street

E: henderson@nz.drakeintl.com

Henderson, Auckland 0612 Penrose

Ground Floor, 45 O’Rorke Rd,

P: 09 573 0515

Penrose, Auckland 1061

E: penrose@nz.drakeintl.com

Level 2, 586 Victoria Street,

P: 07 839 1750

Hamilton 3204

E: hamilton@nz.drakeintl.com

Suite 3, 87 The Strand,

P: 07 571 0283

Tauranga 3110

E: tauranga@nz.drakeintl.com

Palmerston North

Level 2, 74 Walding Street,

P: 06 357 6401

Palmerston North 4410

E: dlpalmerston@nz.drakeintl.com

Masterton

The Totara Business Village 409 Queen Street, Masterton 5810

P: 06 378 8059

Ground Floor, 229-231 Jackson St Petone, Lower Hutt 5012

P: 04 472 6972

Level 1, 834 Colombo Street, Christchurch CBD 8013

P: 03 381 3670

Level 1, 218 George Street, Dunedin 9016

P: 03 588 0025

Hamilton

Tauranga

Wellington

Christchurch

Dunedin

E: masterton@nz.drakeintl.com

E: wellington@nz.drakeintl.com

E: christchurch@nz.drakeintl.com

E: dunedin@nz.drakeintl.com

Our staff are available to you 24 hours a day, 7 days a week. Call us toll-free on 0800 840 940.

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Drake New Zealand is a recruitment and HR solutions company, providing permanent recruitment, flexible staffing and HR solutions across a variety of industries since 1971.

0800 840 940 nz.drakeintl.com linkedin.com/company/drakenz/ facebook.com/DrakeNewZealand/