SUSTAINABILITY REPORT DP WORLD CAUCEDO 2020-2021
DP WORLD CAUCEDO 2020 - 2021 SUSTAINABILITY REPORT COMMUNICATIONS & CORPORATE AFFAIRS DEPARTMENT DP WORLD CAUCEDO © 2022
3 BUSINESS PRIORITIES OUR WORLD 32 Our people, our community 34 SAFETY 36 SECURITY 38 Investing in Security 38 Safety standards 38 Certifications 39 MESSAGE FROM THE CEO 5 OUR SUSTAINABILITY STRATEGY: “OUR WORLD, OUR FUTURE” 9 DP WORLD CAUCEDO SUSTAINABILITY REPORT Materiality2020-2021Matrix 10 Our World: priority business areas 12 Our Future: the DP WORLD legacy 14 SUSTAINBILITY COMMITTEE: we all have important roles here 16 WHO WE ARE 20 Our purpose 20 Our principles 20 DIVERSITY & INCLUSION 22 Women’s empowerment 22 DP WORLD IN DOMINICAN REPUBLIC 24 Expansion project 27 Free zones & cargo hub area 27 DP World Academy 27 DP WORLD CAUCEDO: AN ALL-IN-ONE ECOSYSTEM 28 SUSTAINABLE DEVELOPMENT GOALS (SDGs) 30 The 10 principles of the UN Global Compact 31 CONTENT
OUR FUTURE 68 WOMEN 70 Igualando RD certification 70 Nursing mothers rooms 70 WOMEN AT DP WORLD – (STATISTICS) 73 Inclusive talent procurement 73 EDUCATION 74 Visión Futuro 74 Visión Futuro training program framework 75 WATER 76 PARTNERSHIPS & MEMBERSHIPS 80 WELLBEING 40 ETHICS 42 COMMUNITY RELATIONS 44 Infrastructure projects 44 OUR RESPONSE TO COVID-19 48 Food donations 48 Delivery of reusable masks & antibacterial gel 48 Partnership with the Parque Cybernético de Santo Domingo to produce protective equipment to prevent COVID-19 48 Donation of life-support ventilators & anesthesia 49 Delivery of safety masks through ADOZONA 49 Delivery of refurbished ambulance to the Township of Boca Chica 49 Response to COVID-19 49 A TIME FOR SOLIDARITY GLOBAL VOLUNTEER WEEK 51 2021 volunteer week 52 Other activities 54 VIS-À-VIS WITH THE COMMUNITY LEADERS 55 Background 55 CLIMATE CHANGE 56 Compliance with national legislations 56 Solid waste management 56 Environmental accreditations 58 Projects 58 Environmental performance indicators (ECIs) 60 Biodiversity 62 PEOPLE DEVELOPMENT 64 SOCIOECONOMIC ASSESSMENT & STAKEHOLDER MAPPING 66 Areas covered in the study 66
IT AFTER REACHING WITH STAKEHOLDERS, WE PRESENT DP WORLD CAUCEDO´S FIRST-EVER SUSTAINABILITY REPORT IN DOMINICAN REPUBLIC.
ALL OUR
Currently, our operation in the Dominican Republic is in the process of attaining the IGUALANDO RD certification, an in-country initiative driven forward by the Ministry of Woman and the United Nations Development Program (UNDP), aiming to foster actions towards removing the gender gap, and increasing engagement and equal employment opportunities between women and men in our company. FROM OUR CEO
A GREAT MILESTONE IN OUR COMMITMENT TOWARDS RESPONSIBLE OPERATIONS AND TRANSPARENT COMMUNICATION
THE
This report evidences all progress achieved in the roll-out of our global sustainability strategy, “Our World, Our Future”, which serves as our beacon in all efforts made to work responsibly, driving positive impact to all persons, and communities in our area of influence, and in the environment where we operate, while we comply with the UN’s Sustainable Development Goals (SDGs). Our strategy is based on firm commitments. Globally, we are signees of the United Nations Global Compact (UNGC), we are committed as an organization to support and align our strategy and operations with the 10 Principles of the United Nations Global Compact which promotes Human Rights, Anti-Corruption, Labor, and Protection of the Environment.
IS WITH GREAT PRIDE AND SATISFACTION, THAT,
MESSAGE
6Our
We are convinced that as we travel the road to sustainable development, there will always be opportunities to make more strategic decisions with further controlled impact. This report is certainly not the goal, but a tool that will help us maintain our focus on continuous improvement.
At DP World Caucedo, we continue to evolve towards becoming an end-to-end supply chain logistics services ecosystem. With every step we take, we are committed to providing solutions that contribute to preserving our environment. This allows us to offer our customers and business partners a business platform based on sustainability criteria and high standards where they can contribute with us to leave a positive legacy over time.
sustainability strategy, “Our World, Our Future”, is aligned with the UN’s Sustainable Development Goals (SDGs), thus contributing to DP World’s actions driving greater collective impact. With it, we care for the legacy that our company, DP World Caucedo will leave in society, and in the logistics and port industry through three core areas: Education; Women, where we already showcase solid results and the new focus, Water, which goes in hand with CleanSDG-6:Water and Sanitation, and SDG-14: Life below water, through which we seek to improve the health of the oceans, provide more equitable access to clean water, provide vulnerable communities with a better quality of life, and impact their economic growth.
At DP World, we wish to continue contributing to the growth of the Dominican Republic, deploying actions that are part of our sustainability strategy and fostering partnerships to create a better future. We firmly believe that together we can change what is possible.
DP WORLD CAUCEDO
MORTEN JOHANSEN CEO DP WORLD CAUCEDO
We are proud to share herein all evidence that demonstrates that our operations in the Dominican Republic contribute actively and directly towards achieving seven (7) of the Sustainable Development Goals (SDGs): Undersea Living, End Poverty, Life on Land, Good Health and Wellness, Quality Education, Gender Equality, and Safe Water and Sanitation. These commitments reflect our sustainability purpose: to leverage our leadership position within the logistics industry to have a positive impact on the world, now and for generations to come.
I would like to thank all the people who contributed to making this report a reality and, above all, the protagonists of all the stories, actions and projects that today make it possible for us to show these results. In a very special way, I want to thank our allies, the leaders of the different communities of the Boca Chica Municipality and the area in which we operate, for their openness and willingness to face our decision to change the way we managed community relations, seeking to achieve common goals and a positive and broader impact on our environment.
DP WORLD CAUCEDO8 Leavingalasting legacy through our 3 focusareas Addressingour 7 responsible businesspriorities SDGWOMEN05 Gender equality EDUCATIONSDG04 Quality education Safety Security Wellbeing Ethics EngagementCommunity ChangeClimate DevelopmentPeople WATER SDG 06 Clean water & sanitation SDG 14 Life below water
“Our World, Our Future” is a sustainability strategy designed so that DP World’s operations around the world sustainable and, at the same time, to help the logistics industry respond to the major challenges of climate change, education, and social inequality. In this sense, the strategy splits into two key components: Our World, which focuses on the efforts we roll-out to operate as a responsible organization through 7 core areas: Physical Safety, Industrial Safety, Wellness, Ethics, Community Relations, Climate Change, and People Development. Our Future focuses on the legacy that our company, DP World Caucedo, will leave in society and in the logistics and port industry worldwide through three areas: Education, Women’s Empowerment and Ocean Conservation. Through the three focus areas and the 7 priority responsibilities for the business, our company collaborates directly to the achievement of 7 of the 17 Sustainable Development Goals (SDGs) led by the United Nations (UN) which are expected to be met by 2030. These include Underwater Life, End Poverty, Life on Land, Good Health and Wellness, Quality Education, Gender Equality, and Safe Drinking Water and Sanitation.
SUSTAINABILITY REPORT 2020-2021 9
Likewise, the sustainability strategy “Our World, Our Future” is based on our company’s principles, which are essential to every decision we make. They also influence directly on our every decision and our day-to-day, generating growth, driving results, and promoting teamwork, through pillars such as adapting and evolving and making others emerge as outstanding.
OUR OURSTRATEGY:SUSTAINABILITY“OURWORLD,FUTURE” AS A WORLDWIDE LEADER IN LOGISTICS, AT DP WORLD, WE ENABLE SMARTER TRADE WITH THE GOAL OF CHANGING WHAT IS POSSIBLE FOR EVERYONE. THAT IS WHY OUR SUSTAINABILITY STRATEGY, "OUR WORLD, OUR FUTURE", GUIDES OUR ACTIONS AND ALLOWS US TO WORK IN A RESPONSIBLE MANNER, PRIORITIZING SUSTAINABILITY, THE IMPACT ON PEOPLE, COMMUNITIES, AND THE ENVIRONMENT IN WHICH WE OPERATE. THIS, WITH THE PURPOSE OF CREATING A MUCH MORE JUST AND EQUITABLE PLANET.
DP WORLD CAUCEDO10Women 1, 2, 6 Security 1, 2, 10 Wellbeing 1, 2 Community Relations 1, 2, 7, 8 Climate Change 7, 8, 9 People Development 1, 2 Education 1, 2 Water 7, 8, 9 DP WORLD SUSTAINABILITYCAUCEDOREPORT 2020-2021 Materiality Matrix OUR WORLD 1. 7.6.5.4.3.2.SafetySecurityWellbeingEthicsPeopleDevelopmentClimateChangeCommunityRelations OUR FUTURE WATERWOMENEDUCATION Importance to DP WorldMedian high 1 2 7 4 6 53 SUSTAINABLE DEVELOPMENT GOALS AND U.N PRINCIPLES (IMPACTED) Safety 1, 2 Ethics 1, 2, 3, 4, 5, 6, 10 OUR WORLD, OUR FUTURE SDGs GLOBAL COMPACT PRINCIPLES 10
DP WORLD CAUCEDO DIRECTLY CONTRIBUTES TO THE ACHIEVEMENT OF 7 OF THE 17 SUSTAINABLE DEVELOPMENT GOALS (SDGS) LED BY THE UNITED NATIONS ORGANIZATION (UN).
WELLBEINGSECURITYSAFETY
OUR AREASPRIORITYWORLD:BUSINESS
For us at DP World Caucedo, safety comes first. That is why we have developed a culture throughout the organization in which safety is naturally integrated into our day-to-day operations, as well as in each of the actions carried out by our employees. Ensuring the integrity of the supply chain is vital to preserve the safety of the employees who are part of the company and the operation. For this reason, physical security is one of our priorities within the sustainability strategy “Our World, Our Future”. At DP World Caucedo, we believe in supporting the emotional, financial, social, and physical well-being of our people to directly contribute to their development and improve their quality of life. Our goal is that DP World Caucedo employees return home unharmed, providing safe working conditions supported by constant training and the use of Personal Protective Equipment (PPE).
DP WORLD CAUCEDO12
We have the highest standards of security and risk prevention, and we work tirelessly and continuously to prevent illegal activities and, at the same time, contribute to trading in a much safer way.
SUSTAINABILITY REPORT 2020-2021
Through this pillar, we reaffirm our commitment towards contributing to the development and wellbeing of the communities in which we operate. This, by deploying a social management model in which We focus on measuring and managing our direct environmental impact, aiming to prevent climate change. Our goal is to attract and retain the best talent, as well as to offer professional development opportunities that will allow them to grow within the logistics and port
At DP World Caucedo, we are committed to eradicating corruption, modern slavery, and human rights violations.
Workingindustry.responsibly is key to the development of our operations. That is why, as a world-wide company our purpose is to have the highest level of governance. we work together with the local communities and their authorities for the benefit of those who live in our area of influence.
ETHICSDEVELOPMENTPEOPLECHANGECLIMATERELATIONSCOMMUNITY
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At DP World Caucedo, we are committed to creating a culture free from all forms of discrimination and harassment. Our commitment to the United Nations Sustainable Development Goals, and specifically SDG-5: Gender Equality, remains unwavering. Our Gender Equality Statement provides a clear vision for each business unit on how to address gender equality and drive progress on a global scale.
EDUCATION
FUTURE:
We invest in education to inspire and develop future professionals by providing them with the technical and strategic competencies required by the global port and logistics sector. This is aligned with our commitment to support transformational trends in the logistics and trade industry and build the sector's talent pipeline.
WATER Our evolving "Water" focus area seeks to combine existing efforts to preserve the oceans committed to supporting equitable access to clean water. It also ensures that all marine environments where the company operates are sustainable, resilient, and pollution-free. Activities include coastal cleanups, providing educational training to schoolchildren, supporting vulnerable communities, and planting mangroves to replenish biodiversity.
OURWOMEN THE DP WORLD LEGACY
SUSTAINABILITY REPORT 2020-2021 15 1,776 employees Total investment in the community - 2020 - 2021 period USD 407,842 136 hours volunteer man hours 67,946 hours training hours among all personnel USD 491,746 training investment among all personnel - 2020 - 2021 period 1,274 women and young girls beneficiaries from our “Visión Futuro” educational program Total invested in “Visión Futuro” education program - 2021 USD 103,566 10% output of clean/renewable energy
The purpose of this committee is to advise the Board of Directors in following up on management's decisions and actions to attain the goal of making our organization sustainable. Likewise, this committee is authorized to propose projects and activities that are within the scope of the responsibilities established within "Our World, Our Future".
DP WORLD CAUCEDO16 SUSTAINABILITY COMMITTEE: WE ALL HAVE IMPORTANT ROLES HERE TO ACHIEVE THE OBJECTIVES ESTABLISHED IN THE SUSTAINABILITY STRATEGY "OUR WORLD, OUR FUTURE" AND TO FOSTER THE DELIVERY OF RESULTS IN EACH OF THE AREAS, WE HAVE CREATED THE SUSTAINABILITY COMMITTEE. THE COMMITTEE IS MADE OF A MULTIDISCIPLINARY TEAM OF NINE REPRESENTATIVES OF DP WORLD CAUCEDO WITH KNOWLEDGE AND EXPERIENCE IN THE THREE FOCUS AREAS AND IN THE SEVEN BUSINESS PRIORITIES OF OUR ORGANIZATION.
SUSTAINABILITY REPORT 2020-2021 17 Fátima González Community SustainabilityRelations/Champion Maureen Ramírez Security Alexandra Javier People Development Paola Firpo Ethics Milka Díaz Climate Change Claudette Socías Safety Moisés de Óleo Security Tatiana Marichal Climate Change Radhyvelka Villalona Wellbeing
Our four principles guide our culture and are pivotal to every business decision we make; they define who we are, what we do, and how we are perceived by the world. Over time, we aspire to be recognized for the shared values of our people. We believe that creating a common culture will help build our entire "brand promise": how we present ourselves to the outside world and how we are perceived.
ADAPT & EVOLVE
WE ARE THE LEADING PROVIDER OF SMART LOGISTICS SOLUTIONS, FACILITATING THE FLOW OF TRADE AROUND THE WORLD. WE THINK FORWARD, ANTICIPATE CHANGE AND IMPLEMENT INDUSTRY-LEADING TECHNOLOGY TO CREATE SMARTER, MORE EFFICIENT, AND AVANT-GARDE TRADE SOLUTIONS, ENSURING A POSITIVE AND SUSTAINABLE IMPACT ON ECONOMIES, SOCIETIES AND OUR PLANET. OUR PRINCIPLES
DP WORLD CAUCEDO
We make things happen. When we face challenges, we find ways to deliver. The key is to focus on the outcome and not get lost in the "how".
CREATE GROWTH We create growth by seeing what is possible, especially when others do not. We are constantly searching for the next and the new and are never satisfied with "enough".
As we seek solutions, we focus on how we can make something happen. We are not limited by the past. We adapt and evolve to create the future. MAKE OTHERS EXCEL We create an environment where everyone is successful. This includes our clients, as well as our team. OUR PURPOSE Our purpose is to make the world flow and change what is possible for everyone. We aim to achieve this with a fast and sustainable movement of products through a one-stop platform for trade. This is our beacon for every decision we make, allowing us to make a significant difference in the world.
DRIVE RESULTS
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At DP World Caucedo we offer equal opportunities. We believe in hiring a diverse workforce and maintaining an inclusive culture where people come first. We are committed to non-discrimination, regardless of race, color, gender, sex, age, national origin, religion, sexual orientation, gender identification and/or disability.
In what is traditionally known as a male-dominated industry, a large part of our company’s Inclusion and Diversity strategy focuses on women. In our ports and terminals, logistics parks and economic zones around the world, women are pioneering in cutting-edge roles that are revolutionizing the industry. Greater diversity in the workplace fosters creativity and helps us spawn innovative thinking. We are modern, trendsetting and data-driven: There has never been a better time for women to join our industry and be part of global trade.
&DIVERSITYINCLUSION TO CREATE AN INCLUSIVE CULTURE, THAT RECOGNIZES AND VALUES DIVERSITY. 122 women are part of our team A total of
DP WORLD CAUCEDO
WOMEN’S EMPOWERMENT
DP WORLD REPUBLICDOMINICANIN WE STOPPED BEING “JUST A PORT TERMINAL”, AND BECAME A SMART LOGISTICS SOLUTIONS PROVIDER.
The business units that are part of the Dominican Republic operation are DP World Logistics (Logistics Services): DP World Economic Zones (Manufacturing & Logistics Park), DP World Ports and Terminals (Port & Maritime Terminals); DP World Marine Services, and DP World Academy (Specialized Training Center).
DP WORLD CAUCEDO26 Our “all-in-one” service promise is made up of different business units that work in a cohesive manner, allowing the supply chain stakeholders to roll-out their operations more efficiently, knowing the precise location, trajectory, and timing of the procedure their cargo will be subjected to.
AT DP WORLD CAUCEDO, WE HAVE CHANGED THE WAY WE SEE LOGISTICS IN THE DOMINICAN REPUBLIC. WE PROVIDE GLOBAL EXPERIENCE, INNOVATIVE TECHNOLOGICAL TOOLS AND SERVICES THROUGH OUR "ALL-IN-ONE" ECOSYSTEM, MAKING US THE IDEAL SCENARIO FOR MANUFACTURING AND LOGISTICS COMPANIES TO CONDUCT THEIR OPERATIONS FROM OUR FACILITIES LOCATED IN THE CAUCEDO PENINSULA.
Airport
As a company, one of our commitments is to contribute to the development of the Dominican logistics and port sector via the technical skills and competencies of its professionals, hence enabling them to develop and grow within the sector. Driven by this, we created DP World Academy, a specialized training center that offers training in areas such as Logistics, Port, Maritime, and Manufacturing. Through this specialized training institute, our company aims to contribute to the sustainable, economic, and social development of the different stakeholders in the supply chain. Our vision is to become the most advanced logistics training center in the region, and to provide local and international professionals with the competencies and skills demanded by the logistics industry. for setup of manufacturing the Punta Cana International
DP WORLD ACADEMY
SUSTAINABILITY REPORT 2020-2021 27 EXPANSION PROJECT
Increase in operational capacity gantryfrom cranes Post Panamax Super PanamaxPost 1.4 a 2.5 MM 610 4 per year 24 hours a day; 365 days a year RTGS3235 HUBairMMcargo RTGSnew totaling Setup of new joint-venture square meters of land available
FREE ZONES & CARGO HUB AREA
Other actions that are part of this growth plan, currently being executed in the Dominican Republic, are the development of 3,000,000 square meters (3,000,000 m2) of land available for the establishment of free trade zone companies for manufacturing and the creation of an air cargo HUB in partnership with the Punta Cana International Airport. The purpose of the former is to attract foreign capital companies wishing to set up operations in-country through the nearshoring format. This would potentially generate an average of 4,000 jobs in the first stage. The second seeks to promote exports and imports to and from the Dominican Republic through increased connectivity.
the
Our terminal expansion project included the addition of 450 meters to the main pier and the addition of 3 Super Post Panamax and 5 RTGS cranes, which increased the company's operational capacity from 1.4 MM to 2.5 MM TEUs per year. As part of the expansion and less than a month after formally inaugurating the initiative, on December 9, 2020, we received a fourth Super Post Panamax crane and 5 RTGS, which were integrated to the robust and modern equipment infrastructure already in-house; totaling 32 RTGS and 10 gantry cranes, 6 of them Post Panamax, and 4 Super Post Panamax.
free zones in partnership with
DP WORLD CAUCEDO PARKINDUSTRIAL TERMINALPORT DP WORLD CAUCEDO: AN ALL-IN-ONE ECOSYSTEM CONTAINER YARD 800,000 M2
SUSTAINABILITY REPORT 2020-2021 29 1,000 M2 MAIN QUAY 80,000 AVAILABLEM2 FACILITIESWAREHOUSINGIN 3 MILLION SQUARE METERS OF LAND AVAILABLE FOR THE SETUP OF MANUFACTURE FREE ZONES
DP WORLD CAUCEDO
To deploy our strategy, we are working with leading organizations, partners, and individuals. In 2019, we joined the United Nations Global Compact. Also, we engaged with platforms at the World Economic Forum to drive collaborative steps for growth and development. In addition, we created new initiatives with our existing global partners: Blue Marine Foundation, Logistics Emergency Team, and IMPACT2030.
The Sustainable Development Goals (SDGs), also known as the Global Goals, were adopted by the United Nations in 2015 as a universal call to action to end poverty, protect the planet and ensure that by 2030 all people enjoy peace and prosperity. Today, the Goals amount to 17 and encompass 169 targets.
DP World's "Our World, Our Future" strategy is divided into two components, which are aligned with the UN Sustainable Development Goals. The first, "Our World" focuses on our efforts today to operate as a responsible company in seven key areas. It is delivered through ambitious commitments, to be met by 2030. The second, "Our Future" looks at the legacy we will leave in our industry and society. It focuses on three areas where we can make a positive difference for future generations: Education, Women's Empowerment and Oceans. We have set out a series of commitments to be met by 2030.
DEVELOPMENTSUSTAINABLE GOALS (SDGs)
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ENVIRONMENT
ANTI-CORRUPTION
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The UN Global Compact is the world's largest corporate sustainability initiative; it is supported by the United Nations and embraces the principles and values of the organization. As such, it is uniquely positioned to foster this collaboration aiming to achieve and scale up solutions that address global challenges.
By late 2019, we became a signatory to the United Nations Global Compact and its ten principles. Fulfilling this additional commitment means ensuring that our strategies and operational areas are aligned with the UNGC principles regarding Human Rights, Labor, Environment and Anti-Corruption.
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Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights; and Principle 2: make sure that they are not complicit in human rights abuses Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining; Principle 4: the elimination of all forms of forced and compulsory labor; Principle 5: the effective abolition of child labor; and Principle 6: the elimination of discrimination in respect of employment and occupation.
Principle 7: Businesses should support a precautionary approach to environmental challenges; Principle 8: undertake initiatives to promote greater environmental responsibility; and Principle 9: encourage the development and diffusion of environmentally friendly technologies.
HUMAN RIGHTS
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SUSTAINABILITY REPORT 2020-2021 31 THE 10 PRINCIPLES OF THE UN GLOBAL COMPACT
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Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery.
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LABOR •
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WORLDOURPRIORITIESBUSINESS
DP WORLD CAUCEDO34 EXTENDED AREA 122 13 1,654 656643 As of 2021 DP World Caucedo features a total headcount of 1,776 employees female employees women male employees men of our workers reside in the Boca Chica municipality In addition to our manpower, there’s an additional population of residents in the municipality of Boca Chica 173,800 OUR PEOPLE OUR COMMUNITYBocaChica • La Altagracia• Los Tanquecitos • Tanquecitos ZONE II ZONE I ZONE III ZONE IV • Los Botaos•La Torre • Altos de Chavón • Urbanización Los Jardines • Bella Vista • Monte Rey • Las Azucenas • Los Cedeños•La Pirámide • El Higo • Los Coquitos
SafeStart is one of the training programs we have rolled-out for all our employees the moment they join the company. It is based on providing employees with techniques that they can apply at work and at home to avoid accidents and injuries due to unintentional errors caused by these 4 states: Haste, Frustration, Fatigue and Complacency.
INDUSTRIAL SAFETY IS ONE OF THE MOST CRITICAL PILLARS IN OUR COMPANY.
THUS, WE HAVE DEPLOYED THE SAFESTART PROGRAM, WHICH IS SUPPORTING THE ORGANIZATION'S SAFETY OBJECTIVES. THROUGH THIS PROGRAM, EMPLOYEES LEARN TECHNIQUES AND TOOLS THAT ENABLE THEM TO REDUCE THE RISKS AND PROBABILITIES OF HAVING AN ACCIDENT.
To extend this safety culture to the Boca Chica community, at DP World Caucedo we offered a SafeStart workshop to young members of the "Caminante" Educational Project, who developed skills to prevent accidents, maintain safety during the holidays, and avoid traffic accidents from the perspective of drivers and pedestrians.
DP WORLD CAUCEDO
For the 2020-2021 period, approximately 1,206 employees have completed this training, hence, enabling us to increase our employees' commitment with their personal safety, their coworkers, and their families.
The roll-out of SafeStart began with Module 1, which is focused on introducing state and error risk patterns, as well as an overview of Critical Error Reduction Techniques or CERT techniques. We are currently developing Module 2, and by 2023 we aim to complete Modules 3, 4 and 5, and then extend this program to the families of our company's workers.
PERLA PÉREZ HSE analyst
TADASHI RODRÍGUEZ HSE Coordinator - SafeStart Trainer
“This training is excellent because it guides front-line management to encourage employees to always be aware of the risks in their environment, and to keep their focus on whatever activity they are doing, inside and outside the company. The SafeStart program has a strong practical component, including the telling of "SafeStart Stories" of personal and work experiences that can serve as a learning experience for others. It is worth mentioning that between August and November 2021, the "Take Time, Take Control" campaign was launched, which had a very positive influence on people. Through this initiative, the staff had the opportunity to reflect on the importance of investing time in their health, in their family, and in carrying out tasks by taking the time to think them over before performing them and to foresee any adverse situations that could lead to accidents in any environment”.
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“In my experience in training employees, they have leveraged the course. They always leave with the takeaway message that they need to keep their eyes on the task. As a trainer, I try to get them to absorb as much of the content of the program as possible”.
GLOBAL COMPACT PRINCIPLES • Principle 1 • Principle 2 SDGs
At DP World Ports and Terminal Caucedo, we have a command center, where we oversee all the company's operations. This center has allowed us to create a collaborative environment with security agencies and other government entities, contributing to safer trade not only in the nationwide, but also in the Theregion.center is staffed by personnel from our Dominican Republic operation, representatives from the General Customs Department (DGA), and appointed military personnel.
DP WORLD CAUCEDO INVESTING IN SECURITY We have invested more than USD 20 million in security infrastructure to further strengthen our security and risk prevention system. This framework includes elements such as cameras, network equipment, servers, video management systems, land and water surveillance, access control, and software. Likewise, we have invested approximately USD 2 million over the last 10 years in training for our personnel, ensuring that they can develop themselves and further their career plans. SECURITY DP WORLD CAUCEDO, HAS THE HIGHEST STANDARDS OF SECURITY AND RISK PREVENTION. WE WORK TIRELESSLY AND SUSTAINABLY TO STRENGTHEN THE PROTECTION AND VIGILANCE IN THE OPERATIONS NOT ONLY OF THE TERMINAL, BUT ALSO OF THE OTHER BUSINESS UNITS THAT MAKE UP OUR IN-COUNTRY LOGISTICS ECOSYSTEM.
SAFETY STANDARDS
We hold the most important certifications in security, national and international trade.
• The CTPAT certification, which aims to strengthen the security of importers, carriers, customs agents, bonded warehouses, and products, to prevent cargo from being contaminated or tampered with illegal substances, or items such as weapons, drugs, or explosives.
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The ISO-28,000 certification was implemented and obtained for two additional business units. The purpose of this certification is to ensure that organizations belonging to the supply chain have the capacity to control threats and vulnerabilities that may affect security.
The BASC certification, which guarantees an effective management system in terms of security, especially in aspects related to national and international trade.
CERTIFICATIONS
Total of framework for cooperation and security to detect threats and suitable measures for their prevention. In 2021, we were recertified with the ISPS code after an extensive process which included an evaluation of the port facility and the new security controls.
Suppliers, contractors, and customers were given an induction on internal process awareness in terms of security, policies, restrictions, and response protocols.
GLOBAL COMPACT PRINCIPLES • Principle 1 • Principle 2 • Principle 10 SDGs
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The AEO or Authorized Economic Operator certification, which aims to maintain a balance between customs controls and the facilitation of legitimate trade.
• International Ship and Port Facility Security Code -ISPS Certification-, which establishes a common USD 20 MM in Security Infrastructure Total investment of USD 2 MM in trainings invested from 2011-2022
• The ISO 28000 certification, which evidences that organizations belonging to the supply chain have the capacity to control threats and vulnerabilities that may affect security.
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• Training plans for professional development. The company features an annual training plan focused on operational courses, soft skills development, safety, among others, for all employees.
• Funeral expenses coverage for employees -and up to 3 direct relatives- with 100% coverage sponsored by the company.
• Basic health coverage + 100% supplementary medical coverage covered by the company, plus an additional stipend for medication coverage with 100% coverage sponsored by the company.
WELLBEING AT DP
• Educational assistance allowance. We annually allocate an amount for our employees with 80% coverage of educational expenses, be it to take
• Life insurance -including accidental death, death by natural causes- with 100% coverage sponsored by the company.
DP WORLD CAUCEDO
• Transportation: the company features bus routes for operational and administrative employees that cover different areas of the National District, Eastern Santo Domingo, and the Eastern and Southern regions. Other positions, according to the nature of their functions, are provided with transportation allowance.
• Lunch, dinner, and light snack for multiple-shift workers. Food allowance granted depending on the employee’s level within the company. WORLD DOMINICAN REPUBLIC, WE ENSURE THE WELL-BEING OF OUR EMPLOYEES. THUS, WE DEPLOY VARIOUS PROGRAMS AND BENEFITS THAT AIM TO IMPROVE THEIR QUALITY OF LIFE, PROMOTE THEIR DEVELOPMENT, AND DRIVE DIRECT IMPACT ON THEIR FAMILIES. THESE INCLUDE:
• “Our Principles” employee recognition program.
1. Lycée refers to the final part of a student’s secondary or pre-college education. It consists of an additional 2-year highschool term (Grades 9 through 12, or sophomore to senior year in the U.S high-school) as is observed in the French educational system.
• Employees who reach 65 years of age working in the company are eligible for the retirement plan. This plan features a bonus, in-company trajectory recognition, financial education, and psychological counseling to manage the retirement process.
GLOBAL COMPACT PRINCIPLES • Principle 1 • Principle 2 SDGs
SUSTAINABILITY REPORT 2020-2021 41 occupational courses, english courses or certificate programs, or college tuition fees. This amount is renewed annually and cannot be accumulated. Payments are made directly to the institution or reimbursed to the employee. • Educational assistance for the children of our personnel, we cover a percentage of the schooling of our employees’ children from preschool through Lycée 1 • Delivery of school supplies kits: backpack and school supplies for all our employees’ children. • Annual christmas basket for all employees and christmas presents for all children ages 0-10yrs. • Preventive care program(s). • Christmas salary. An additional salary to the 12-month salary cycle. • Annual Bonus. Payment of company benefits comprising 45 days of salary for those employees with up to 3 years and 60 days for those with over 3 years. • Vacation Bonus.
• Membership to the Cooperativa de Ahorro, Crédito & Servicios Múltiples de los trabajadores de Zona Franca, INC. (COOPNAZONAF).
DP WORLD CAUCEDO • Raising awareness on modern-day slavery • Anti-bribery & anti-corruption • Pillars of industrial safety & environment • Fraud awareness • Data protection • Refresher courses on industrial safety & environment • Refresher courses on physical safety ETHICS IN DP WORLD CAUCEDO, WE PROVIDE REGULATORY TRAINING TO ALL EMPLOYEES ON AN ANNUAL BASIS. THESE WORKSHOPS ARE GIVEN UNDER SELF-MANAGED AND HYBRID MODE THROUGH COMPANY-OWNED DIGITAL PLATFORMS, SUCH AS “ITALENT”. 1,100 employees engaged in these training workshops A total of 10 remote workshops on the “iTalent” platform
SUSTAINABILITY REPORT 2020-2021 43 TRAINING COURSES & WORKSHOPS DP WORLD ANTI-BRIBERY COURSE 39 attendees DP WORLD FRAUD AWARENESS 89 attendees DP WORLD GENERAL DATA PROTECTION REGULATION (GDPR) TRAINING 17 attendees DP WORLD HSE PILLARS - SAFETY MODULE 45 attendees DP WORLD INFORMATION SECURITY AWARENESS 111 attendees DP WORLD INSURANCE AWARENESS 1 attendee DP WORLD MODERN SLAVERY COURSE 97 attendees DP WORLD SAFELEADER 57 attendees REFRESHER COURSE ON INDUSTRIAL SAFETY & ENVIRONMENT 282 attendees REFRESHER COURSE ON PHYSICAL SAFETY 362 attendees GLOBAL COMPACT PRINCIPLES • Principle 1 • Principle 2 • Principle 3 • Principle 4 SDGs • Principle 5 • Principle 6 • Principle 10
Stadium, which consisted of the supply, wiring and lighting of the stadium’s facilities.
RELATIONSCOMMUNITY
INFRASTRUCTURE PROJECTS
DP WORLD CAUCEDO
• Project for the development of the electrical infrastructure of the Wilfredo Echavarría Baseball
• The rescue and restoration of an ambulance that had been abandoned in our terminal, making the vehicle available and operational for the municipality to attend emergencies. This refurbishment represented a contribution of USD 8,939.00.
• The contribution of a garbage compactor truck to manage all solid waste in the area. This vehicle cost USD 45,981.80.
In response to our commitment to the development of the community in which we operate, and to generate a positive impact on its residents, we have developed and supported various initiatives over the past two years. We signed a MOU with the Mayor’s Office of the municipality of Boca Chica to deliver two real-estate properties and an infrastructure project. Said projects which cost a total of USD 188,676.42, were:
• The work had a cost of USD 133,755.5 and has allowed 6 baseball programs and 15 ball teams from Boca Chica to continue their sports practices even at night.
SUSTAINABILITY REPORT 2020-2021 45 GLOBAL COMPACT PRINCIPLES • Principle 1 • Principle 2 • Principle 7 • Principle 8 SDGs • COVID-19 Vaccination Center. Within the framework of the National Vaccination Plan and in partnership with the authorities of the Ministry of Public Health, we set up a vaccination center in our operations, inoculating more than 2,500 residents of the community of Boca Chica and neighboring areas. USD 14,529 35 road lighting lamps to the Boca Chica Mayor’s Office 10 boxes nitrile gloves delivered to the Boca Chica Hospital 2,500 people were vaccinated against COVID-19 in our vaccination center More than USD 400,000 2 In development initiatives for the communityyears,we have invested more thanIn OTHER supplies:ofContributionCONTRIBUTIONSschool ENED Foundation, Centro CCI, Association of Persons with Disabilities, and Fundación Caminante daysdisinfectionCOVID-19 in the Boca Chica community
The project to develop the electrical infrastructure of the Wilfredo Echavarría Baseball Stadium has allowed 6 baseball programs and 15 baseball teams in Boca Chica to continue their sports practices even at night.
PARTNERSHIP WITH THE PARQUE CIBERNÉTICO DE SANTO DOMINGO TO PRODUCE PROTECTIVE EQUIPMENT TO PREVENT COVID-19 In 2020, we signed an agreement with the CyberPark to manufacture face shields using 3D Print technology. These screens were used as Personal Protective Equipment (PPE). Thanks to this partnership, about 8,000 units were manufactured and donated to front line personnel who were serving in clinics and hospitals, as well as different entities and the residents of the municipality of Boca Chica.
We delivered basic food basket products to 230 families living in the municipality of Boca Chica. Likewise, we donated food and hygiene items in large quantities to the ENED Foundation (Entre Nous et Demain Les Enfants), a non-profit organization located in the Brisas de Caucedo neighborhood, to the Hogar de Ancianas Nuestra Señora del Carmen, to the Fritureras de Boca Chica and the Boca Chica Fishermen's Association. The donation totaled USD 14,457.
FOOD DONATIONS
DELIVERY OF REUSABLE MASKS & ANTIBACTERIAL GEL We delivered 2,000 reusable masks and 230 2-ounce bottles of antibacterial gel to 230 families in the municipality of Boca Chica, and deployed hygiene measures to help prevent COVID-19. The donation had a cost of USD 3,898.
OUR RESPONSE TO COVID-19 AS STRATEGIC PARTNERS OF THE DOMINICAN REPUBLIC, WE TOOK ACTION TO PREVENT THE SPREAD OF COVID-19 IN THE investedCOUNTRY.inactions aimed to prevent the spread of COVID-19 Over USD 115,995 More residentsthanof the Boca Chica Community and nearby areas received both doses of the Sinovac vaccine against COVID-192,0002,500 reusable masks, and 230 2oz. bottles of antibacterial gel Delivery of families residing in the Municipality of Boca Chica invested in family food basket products, wich delivered toUSD230 14,457
Through the Dominican Association of Free Zones (ADOZONA), we donated the sum of USD 10,545 for the purchasing of safety masks, which were delivered to the population by way of the Ministry of Industry, Trade & MiPyMes.
RESPONSE TO COVID-19
• Committed to the wellbeing of society and as partners of the State to prevent the spread of COVID-19 nationwide, DP World Caucedo provided its logistics facilities to carry out the loading, unloading, and subsequent verification of more than 8,000,000 vaccines against COVID-19.
We donated to the High-Level Commission for the Prevention and Control of Coronavirus (COVID-19) 5 Life-Support Ventilators and 5 AX400 Anesthesia Machines; equipment valued at more than USD 109,090 aiming to contribute to the strengthening of the infrastructure of the Intensive Care Units (ICU) of all in-country health centers.
DELIVERY OF REFURBISHED AMBULANCE TO THE TOWNSHIP OF BOCA CHICA
• More than 2,500 residents from the community of Boca Chica and areas close to our operations received both doses of the SINOVAC vaccine against COVID-19, during the 11-day vaccination drive held at the in-house vaccination center in the DP World Caucedo Registration Area.
• Aware of the importance of the vaccine as one of the most effective tools to prevent COVID-19, more than 41 employees committed to serve as agents of change amid an 11-day community vaccination campaign, to help prevent the widespread of this disease that has impacted the entire world.
DONATION OF LIFE-SUPPORT VENTILATORS & ANESTHESIA
Our company delivered 1 refurbished ambulance to the Township of Boca Chica, to help the community respond to emergencies in a prompter manner.
SUSTAINABILITY REPORT 2020-2021 49 This agreement with the Park for the creation of these face masks represented a total investment of USD 18,000.
• Thanks to the DP World Caucedo cold-chain facilities, which guarantees the integrity of the vaccines at a temperature between 2ºC and 8ºC, in addition to its geographical proximity to the Las Americas International Airport (AILA). The batches of SINOVAC vaccines coming by air from China were unloaded by valuable workers from the company’s Verification and Safety area, alongside the corresponding authorities.
DELIVERY OF SAFETY MASKS THROUGH ADOZONA
DP WORLD CAUCEDO
• We deployed a solidarity program, and donations were made to benefit some 230 families in Boca Chica by delivering food supplies and personal hygiene products.
“I’m proud to have served among the volunteers during the COVID-19 vaccination campaign located in our facilities, to help ensure the health and wellbeing of over 2,000 community residents”.•
50•Wejoined forces in a solidarity action aimed to help the residents of the municipality of Boca Chica, whose income has been affected due to the cancellation of tourism activities and other informal trades that were paused due to the pandemic. Along with several of our clients, we managed the donation of family food basket products to benefit more than 230 families in the area, by delivering food supplies and personal hygiene and protection implements, reaching a total of approximately 1,300 people.
“I got my vaccine at the DP World Caucedo Vaccination Center alongside my daughter; this pandemic has hit me hard; I’ve lost several family members and loved ones to COVID-19, that’s why I’m getting inoculated, to protect myself and my daughter”.
We carried out periodic disinfection campaigns in the main neighborhoods, streets, and urban areas in partnership with the International Regional Agricultural Plant & Animal Health Organization (OIRSA).
TAURI ResidentRIVERAinBoca Chica
MAUREEN RAMÍREZ Senior Administrative Supervisor- Physical Safety Department
Global Volunteer Week is a worldwide company initiative which offers our staff the opportunity to work as a team and to strengthen ties with our surrounding communities. Through this initiative, we bolster our commitment as an organization to contribute towards building safe, and resilient societies, and to continue making strategic investments towards helping solve the key issues that affect the industry and our people.
“Global Volunteer Week” provides all workers the chance to take some time away from work and support their local community. This evidences an ever-growing commitment on behalf of our employees to give back to the communities where they live and work in”.
A TIME GLOBALSOLIDARITYFORVOLUNTEERWEEK
volunteer man hours committed to contributing to their local communities
Over 160 More volunteersthan
150
DP WORLD CAUCEDO52 2021 VOLUNTEER WEEK CHILDREN’S READING WORKSHOP Our company hosted 2 Children's Reading Workshops led by educational instructor María Teresa Pérez aiming to educate children about the care of the environment and marine wildlife, specifically the manatee, which is in danger of extinction. In this activity, the children obtained books, painted marine species, and participated in Q&A sessions. 89210 4beneficiarieschild hoursvolunteerfoundationsbeneficiaryvolunteers
44 employees engaged in tree planting activities 200 backpacks and school supplies delivered IN BOCA CHICA
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During Global Volunteer Week 2021, more than 44 employees participated in reforestation activities at the San José Lagoon Wildlife Refuge, a protected area in the municipality of Boca Chica, as well as in the delivery of 200 backpacks and school supplies to the children of Boca Chica. The latter action benefited organizations such as the Boca Chica Community Training and Information Center (CCI), and local schools.
OTHER ACTIVITIES
LET’S PAINT OUR COMMUNITY BASEBALL FIELD
As part of the electrical infrastructure project for the Wilfredo Echavarría Stadium in Boca Chica, and leveraging Global Volunteer Week, we painted the baseball stadium. Thirty-four company employees and members of the community participated in the activity, which lasted 4 hours. 34 employees and members of the community were involved
VIS-À-VIS
Early into our efforts to comprehensively deploy the sustainability strategy, prioritizing aspects of community relations, we realized that the company's relationship with community groups and their leaders was not perceived positively, but rather considered distant and cumbersome, given that direct ties had not been established, and that the activities or contributions made by the organization were coordinated by an external liaison. Therefore, it was pivotal for us- as our management dawned- to identify the key social issues of the area and of the community directly. To achieve this goal, we conducted a study of social and economic conditions, focusing on the areas of the municipality WITH THE COMMUNITY LEADERS
HÉCTOR PEÑA LÓPEZ Community Leader- Agronomy Engineer- Lawyer- Journalist
Served at the General Customs Department as Deputy Tax Collector
SUSTAINABILITY REPORT 2020-2021 where our operation caused greatest impact. This study showed us the reality of the community and allowed us to establish clear management metrics.
LUIS CommunityPIMENTELLeader of Boca Chica and Resident for over 20 years
In addition, we held face-to-face meetings with several community leaders, presenting the objectives of our strategy and what our new management model would consist of. We listened to their concerns and were able to capture their views on the problems they faced as a community. This undoubtedly allowed us to work more closely and gave us a better vision when making decisions to achieve an investment that would have a positive impact on the area.
BACKGROUND
In this sense, the DP World Caucedo's relationship with the town of Boca Chica has improved considerably and has made important contributions that have helped in the development of social policies in the municipality. One of these contributions, and which has helped the community positively, is the electrical wiring of the Wilfredo Echavarría Stadium.
"Many years ago, alongside the community, I wanted to establish a more direct and closer relationship with DP World Caucedo. In 2020, we were able to achieve this thanks to the openness of the current Board of Directors, with whom we now have a direct relationship, sans the need for middlemen.
"The sustainability management deployed by DP World Caucedo in the municipality of Boca Chica was something that I never envisioned and that has surprised me. This management is not only making contributions in terms of education, health, and sports, but is conducting surveys, meeting with community leaders to identify the needs of the community and contributing to its advancement".
DP WORLD CAUCEDO COMPLIANCE WITH NATIONAL LEGISLATION EVERY SIX MONTHS, WE REPORT OUR ENVIRONMENTAL PERFORMANCE TO THE MINISTRY OF THE ENVIRONMENT AND NATURAL RESOURCES (MIMARENA) THROUGH THE ENVIRONMENTAL COMPLIANCE REPORT (ICA), AND AS ESTABLISHED IN THE ENVIRONMENTAL MANAGEMENT AND ADEQUACY PLAN (PMAA). ALL ENVIRONMENTAL MONITORING AT DP WORLD CAUCEDO IS CARRIED OUT WITH THE SAME FREQUENCY, AND IS EXECUTED DURING THE DEVELOPMENT OF ALL OPERATIONS, COMPLYING WITH THE ENVIRONMENTAL REGULATIONS IN FORCE. MONITORING OF AIR QUALITY, WASTEWATER, SEAWATER QUALITY, EMISSIONS FROM MOBILE AND STATIONARY SOURCES, AND ENVIRONMENTAL NOISE ARE THE MOST FREQUENTLY PERFORMED; OTHER SPECIFIC MONITORING MAY ARISE ACCORDING TO SITUATIONS THAT MAY ARISE, SUCH AS THE PRESENCE OF HYDROCARBONS IN SOIL AND WATER. CLIMATE CHANGE
The management of all waste generated in-company, derived from the operations carried out in the Port Terminal, Logistics and Economic Zone, is under the responsibility of contractors authorized by the Ministry of the Environment and Natural Resources.
DP World's waste management includes hazardous solid waste, hazardous liquid waste, recovered waste, and general waste. 27% In 2021, we recovered of the total solid waste USD 10,000 During this period, we raised from the commercialization of these recycled goods
SOLID WASTE MANAGEMENT
One of the main goals of the current management is to promote environmental awareness to increase and encourage the reduction, reuse and recycling of waste. Moreover, we have structures for the separation of waste at the source and adequate temporary storage prior to its treatment.
SUSTAINABILITY REPORT 2020-2021 57 SOLID WASTE PRODUCTION 2020 & 2021 Type of Waste Total in 2020 Total in 2021 Hazardous Solid Waste (Kg) 32,010 100,001 Recovered Solid Waste (Kg) 14,058 231,971 General Waste (Kg) 420,819 391,204 Hazardous Liquid Waste (L) 10,222 142,595 GLOBAL COMPACT PRINCIPLES • Principle 7 • Principle 8 • Principle 9 SDGs However, to reduce waste produced in the facilities of DP World Caucedo, several actions have been rolled-out, among them: • Participation of employees in the 3R Christmas Contest The objective of the 3R Christmas Contest was to raise awareness and sensitize our employees about the importance of recycling and proper waste management. Employees partook by creating creative proposals framed within the 3R rules: Reduce, Reuse and Recycle.
At DP World Caucedo, we promote the efficient and sustainable use of natural resources in our operations. Consequently, our company has 2 certifications: The ISO-14001: 2015 certification and the 3R Sustainability certification.
7,5845,770.061 tonsReductionofCO2 in our operations Equal to the preservationtreesof
The Carbon Neutral or Zero Net Emissions Certification is part of our corporation’s environmental strategy and aims to establish a general plan that encompasses all divisions and achieve a global emissions reduction of 28% by 2030, aiming to become a “Zero Net Emissions” operation by 2040. We are therefore developing several initiatives that have allowed us to produce much cleaner and more sustainable energy, resulting in the reduction of 5,770,061 tons of CO2, equal to the conservation of 7,584 trees.
• ISO 14,001: 2015 Certification In 2014, our organization obtained the ISO 14001: 2015 Certification, making us the first terminal in the Dominican Republic to obtain an internationally recognized environmental certification; this shows our commitment to high standards of environmental management. Since then, we have been recertified twice, which positions us as a company with a solid management system.
As a follow-up to the development of DP World Caucedo’s Environmental Management System, several projects have been rolled-out: • Zero Net Emissions
DP WORLD CAUCEDO58
ENVIRONMENTAL ACCREDITATIONS
•3R Sustainability 3R Sustainability Certification- Gold Distinction, endorsed by the Ministry of Environment and Natural Resources (MIMARENA), recognizing the initiatives of Water Management, Air Quality Control, Energy and Fossil Fuels Saving, Social Management, Waste Management, Health, Safety and Environmental Impact Analysis that we are currently deploying within the organization.
PROJECTS
• Technical: by optimizing the use of the equipment, we reduce the amount of maintenance and disposal of technical labor applicable to other tasks.
• Cost-Effective: By using lesser fuel, we can reduce all production-related costs.
The deployed initiatives are:
4. Enable all RTG Units of the remote on/off system from the operator’s cab.
SUSTAINABILITY REPORT 2020-2021 59
2. Platforms to promote paperless operations. We created the CAU VESSEL VISIT APPLICATION, which digitalized the registration process of vessels received at the terminal. Through this application, developed in-house by our employees, we have removed the use of more than 1 ton of reams of paper per year.
1. We currently have RTG and gantry crane simulators and augmented reality (AVR) simulators for training crane operators and heavy vehicle drivers, as well as electric vehicle and solar panel chargers.
3. Optimization of idling time -Minimum time of revolutions per minute-. It consisted of a simple way to reduce idle time and leverage the workday through the good use of resources, considering the following criteria:
• Social: by being more efficient, spending and emitting less, increases people’s quality of life. The project consists of developing three pillars to control, monitor, and equip the team’s operations.
5. Develop a monitoring system that identifies the number of resources assigned to the RTG to control their operational output.
7. Training, talks and toolboxes to raise awareness among employees and partners, about the importance of proper waste management. 164 employees have been trained to date.
• Environmental: By reducing consumption demand, pressure on natural resources is relieved, resulting in less impact on rivers and soils. At a global level, these actions reduce CO2 emissions and other greenhouse gases that contribute to global warming.
6. Create a follow-up system that measures the effectiveness of the process. The assessment process began in March 2019 due to the results obtained through an internal audit conducted by the Process Area where the high production of CO2 was evident, since that event, an analysis process was kicked-off to identify the reasons for the non-compliance of the CO2 indicator.
- Conduct campaigns to promote the use of reusable bottles and explain the impact of singleuse plastics.
DP WORLD CAUCEDO60 Resources 2020 Total in 2021 Emissions (Kg CO2 / ModTEU) 19.8 21.7 Water (m3) 22,415 231,971 Electrical energy (MWh) 17,774,474 26,093.72 Diesel fuel (L) 5,279,315 7,442,119 Gas (L) 2,113 798 Environmental accidents category 4 & 5 1 0 Photovoltaic energy froduction (MWh) 2,455,437 2,548.77 8. Design and development of a reduction and impact strategy that allows us to create CO2 mitigation measures with specialized international expertise, and with this, in turn, apply the compensation phase to obtain the carbon neutral certification. • Disposal of Single-Use Plastic. Continuing with the "Going Zero in Plastic" initiative that resulted in a 72% reduction of single-use plastics in the 2017-2019 timeframe, we have decided to continue to achieve ZERO use of single-use plastics in our operations. Actions such as those described below, bring us even closer to reaching the goal.
- Within the campaigns or activities, provide reusable bottles/reusable items as souvenirs to our employees.
- Create a policy for suppliers specifying the NO use of single-use plastics and encouraging the incorporation of "eco-friendly" containers.
ENVIRONMENTAL COMPLIANCE INDICATORS Use of Resources in 2020 & 2021
- Adapt areas and strategic points to collect bottles that may arrive at the facilities and provide proper disposal.
SUSTAINABILITY REPORT 2020-2021 61 Training with virtual reality (VR) simulators for cranes and MOT operators to reduce combustion and CO2 emissions. Electric chargers for electric cars and solar panels in operational areas such as the Logistics Park. Cau Vessel Visit APP: Digital Vessel Registry. Global Goal: Become a carbon neutral company by 2040.
The following actions have been carried out in pursuit of this interest:
DP WORLD CAUCEDO62
At DP World Caucedo, we care for biodiversity.
• Bee Rescue: considering the importance of bees for our ecosystems, we partnered with the farmers' group "Mother Bee" to rescue the bees that are drawn to our facilities.
The agreement consists of rescuing and safely relocating these species into a refuge apiary; a space where they will be provided with resources and technical management to ensure their growth.
In 2021, 2 bee rescue operations were carried out.
• Coastal cleanup days.
• Reforestation days.
BIODIVERSITY
• Ecological restoration of coral reefs or restoration of coastal and marine ecosystems by planting corals.
• Digitalization of operations, customer service and internal processes, thus reducing paper consumption, the depletion of natural resources avoiding the generation of waste.
SUSTAINABILITY REPORT 2020-2021 63
As a result of the training and operational certifications using the simulator and other techniques, our management achieved its goal of maintaining qualified personnel in the operations area, such as Truck Drivers, Crane Operators, Reach Stacker Operators, RTG Operators, Vessel Supervisor, Yard Supervisor, and Technical Supervisor, all of whom were promoted. We also achieved 80% compliance with our training plan on the Ten Principles of the UN Global Compact for successors and/or critical positions identified in terms of soft skills and technical competencies.
• Senior Women LEAD: Initiative in which we support our female directors and managers for 8 months to increase their impact and contribution in their future professional roles and aspirations.
• Lead @DP World Foundation: Through this program we provide our frontline supervisors with the essential mindset, skills and techniques needed to be effective leaders. Through this initiative, employees learn to explore their strengths and areas of development as leaders, interact with and learn from various supervisors within our business, and apply what they have learned through hands-on assignments.
• Lead @DP World Intermediate: A program aimed at our mid-level managers and intended to increase their leadership skills and confidence.
In addition, we have other trainings that have allowed us to keep more than 200 employees evolving constantly on topics such as anti-bribery, terminal operations, global fraud awareness, information security awareness, Lean, modern-day slavery, and
• DP World SafeLeader: Here, we seek to continuously improve employee performance and maintain a zero-harm culture.
DEVELOPMENTPEOPLE
At DP World Caucedo our team is our greatest asset. Hence why we offer our employees who work in the Dominican Republic operation, continuous development opportunities aiming to increase their technical skills, strategic competencies and to grow within the Dominican logistics and port sector. In this sense, we roll-out various training programs.
DP WORLD CAUCEDO
their
sexual harassment prevention. In 2021, we reinforced leadership in employees addressed Also, which is included employee covered a considerable percentage of university so that employees reach maximum potential. In 2021, 189 employees benefited. Of this group,
in our
can
and
our
studies, diplomas/certificate programs, and other courses
our in-country
SUSTAINABILITY REPORT 2020-2021 65
-and
benefits-, we
46% undertook university degrees, 17% language courses, 13% workshops, 10% technical courses, 8% certificate programs, and 8% master's degrees. OUR PEOPLE ARE WHAT MATTERS THE MOST WE PROVIDE OUR EMPLOYEES WITH THE TOOLS TO REACH THEIR FULL POTENTIAL THROUGH TRAINING AND PROGRAMS FOCUSED ON THEIR DEVELOPMENT. 46% UNIVERSITYCAREERS 17% LANGUAGECOURSES 13% WORKSHOPS 10% TECHNICALCOURSESTRAINING 8% CERTIFICATEPROGRAMS 8% MASTER’SDEGREES GLOBAL COMPACT PRINCIPLES • Principle 1 • Principle 2 SDGs
industrial health and safety issues.
To carry out this study, we interviewed 288 people between the ages of 15-43. The results showed that 37.1% of this sample group holds a primary school educational level, and 57.5% neither work nor study, 80% due to family reasons.
• Analysis considering the Sustainable Development Goals (SDGs).
8 categories were analyzed
Demographics- Labor Education Courses & TrainingPersonal Safety- Justice System- Substance AbuseSexual Activity- Gender Focus- Positive Masculinity
ASSESSMENT OF THE SOCIOECONOMIC & EDUCATIONAL SCOPE OF THE MUNICIPALITY OF BOCA CHICA.
DP WORLD CAUCEDO66
At DP World Caucedo, alongside the consulting firm ENTRENA, we carried out a Socioeconomic and Educational Scope Assessment, to attain in-depth knowledge of all problems of the area and create work strategies that contribute to meet the needs of the Boca Chica community.
STAKEHOLDERASSESSMENTSOCIOECONOMIC&MAPPING
• Inequality – Poverty & Gender Equity.
• Environment & Natural Resources – Marine Life, Land Ecosystems.
• Access to Services- Health & Wellness, Quality Education, Clean Water & Sanitation, Decent Work and Economic Growth.
• Sustainable Community & Partnerships for Sustainability. The results of this survey showed that there is greater poverty in the rural areas of Boca Chica, overcrowding, water supply and garbage disposal, which are serious challenges. Half of the population is female, and they have the highest risk of child sexual exploitation, pregnancy, and early marriage. This community registers the second highest rate of early neonatal mortality in the province of Santo Domingo, low hospital mortality versus the rest of the population, and teenage pregnancy is also of great concern. One significant challenge we were able to discover is the age-based school dropout rate.
AREAS COVERED IN THE STUDY:
• Territorial Evolution, Demographics, Citizen Safety.
SUSTAINABILITY REPORT 2020-2021 67
OnlyAverage EDUCATIONAge SEXUALPRESENT-DAYACTIVITYpersons were interviewed
3.1%25.64315288YEARSYEARSYEARS 99%34.5% 37% 50%8% 4.5% 44%55.6%57.5% Minimum ofMaximumageageallinterviewees are
Population Migration -from Rural to Urban- between 2002-2010, 142,000 in 2010 to an estimated 173,800 in 2020, current demographic bonus; imminent population ageing.
Quick shift from sugarcane cutting to tourism, industrial sector, ports, baseball academies; general impression that the generated wealth “never reaches the community”.
Education Significant challenges in age-based dropout rates. Clean water and subsoil contamination. Waste dumping into the Andrés Boca Chica subsoil. -Critical-
Decent Work & Economic Growth
Citizen Safety Relatively high figures for the total of inhabitants in the municipality, 54% of homicides among young people (20 to 34 years old), 50% in the context of coexistence, and 33% criminal offenses.
Marine Life Threats of indiscriminate fishing, impact caused by gulfweed, and sewage discharges. Land Ecosystems Caring of mangrove ecosystems on the islands, mining of coral limestone from 8,113 acre-quarries. illiterate goes to school is sexually active only completed Elementary school goes to college of all participants became sexually active at age 15. Lowest sexual initiation age is 8yrs old continues their education all the way to college level neither studies nor works relies on birth control and STD prevention productsdoesn’t rely on any controlprevention/birthmethod
FUTUREOUR
We have set up two nursing rooms in our facilities: one for the Operations area, and another one for our offices in Santo Domingo. Each room features the necessary equipment for mothers to nurse in a comfortable and safe way, allowing them to continue breastfeeding once their maternity leave is over.
In 2020 we began the certification process of the "Igualando RD certification", alongside the Ministry of Women and the United Nations Development Program (UNDP), which aims to promote the economic and social autonomy of women in business, as well as to establish a management model to achieve gender equality in the Dominican Republic. Our company is the first organization in the country's logistics and port sector to join this initiative. As part of this certification process, we have developed a series of organizational best practices in equal opportunities for our personnel. We are creating a culture of respect for our other stakeholders: customers, suppliers, and the neighboring community. These actions range from eliminating cultural and organizational barriers; promoting an organizational culture that integrates the value of gender equality and the rights of employees; to developing an inclusive human resources management.
Among the activities rolled-out as part of this certification process are several virtual education sessions on important topics such as: Preventive Measures for Responsible Sexual and Reproductive Health to promote the health and self-care of our workforce; Sexually Transmitted Diseases (STDs) in the Dominican Republic: their main causes, symptoms, clinical presentation, treatment, and reproductive responsibility.
IGUALANDO RD CERTIFICATION
NURSING MOTHERS ROOMS
DP WORLD CAUCEDO
WOMEN AS PART OF OUR "OUR WORLD, OUR FUTURE" STRATEGY, WE UPHOLD OUR COMMITMENT TO GENERATE GREATER OPPORTUNITIES TO HELP WOMEN GROW IN OUR INDUSTRY, AND WE WORK HARD TO KEEP OUR CORPORATE CULTURE FREE FROM ANY FORM OF DISCRIMINATION AND HARASSMENT.
SUSTAINABILITY REPORT 2020-2021 71
MARY SOSA
First Female RTG Crane Operator in DP World and in the Dominican Republic Mary came to DP World Caucedo through a friend and went on to become an ITV truck driver. 18 months later, she applied to become an RTG operator, and she made it! Mary became a crane operator! "At DP World Caucedo they are opening doors for all women, pushing us to reach our goals, overcoming the gender and stereotype barrier".
EUNICE GÓMEZ
Eunice is the first woman to operate a forklift in our DP World Logistics operations. For 7 months now, she’s been working happily, and driven, helping facilitate the country's commercial flow, in every loading and unloading of goods she performs.
Forklift Truck Operator- DP World Logistics
"Our company is committed to the development of women in the sector, to remove the barrier of discrimination and labor stereotypes. Fight for your dreams, no matter what they say, nothing is impossible".
GLOBAL COMPACT PRINCIPLES • Principle 1 • Principle 2 • Principle 6 SDGs
SORANYA PÉREZ Planning Manager
Oriana has 17 years of experience working in the port sector. She's been part of our family for 6 years, holding positions that are traditionally considered "men's" positions. She began her career at DP World Caucedo as a ship supervisor and is currently taking on the role of Empties Storage Superintendent. To Oriana, DP World Caucedo is an organization that not only attracts talented women and men, but also helps develop their skills, to make them the best version of themselves. Through her example, she shows us that regardless of our gender, we are all capable of taking on leadership roles.
"I urge all women who are interested in this sector not to be afraid; this sector is beautiful, because you can contribute to society and show that, as a woman, you can "aim for the stars" and have a leadership within the logistics and port sector".
ORIANA MORENO Empties Storage Superintendent
Soranya has more than 16 years of experience in the logistics and port industry and has moved up from Vessel Planner to her current position as Planning Manager in the Operations area. To Soranya, DP World Caucedo is a company that builds skills and values the talent of its staff and professionals in the logistics and port industry, regardless of gender.
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"The limitations are still in our heads; there is no such thing as jobs for men and jobs for women. What we need to show is discipline, willingness, focus and simply putting our minds to it".
14.4% Globally, of our employees are women 122 In the DominicanofwomenRepublic,areparttheworkforce 7.5% This equals of the total population of our in-country manpower IN DP WORLD, WE ARE COMMITTED TO HAVING MORE WOMEN JOIN THE ORGANIZATION.
Women at DP WORLD (Statistics)
INCLUSIVE TALENT RECRUITMENT
Globally, there are more than 71,255 employees. Hereof, 14.4% corresponds to a female workforce.
A total of 122 women currently work in the DP World’s operation in the Dominican Republic, which equals to 7.5% of the total population of our incountry organization. Of this number, 18 women occupy managerial and executive positions, while 16 work in operational positions. To help these women continue to grow, we have developed several initiatives to increase their knowledge and professional training. One such program is "Mentor Her," a global development initiative where we create a learning and mentoring environment. This program is aimed at women in middle and senior management.
At DP World Caucedo, we uphold our commitment to remove the gender gap through our Talent Acquisition Policy. This policy establishes that our decisions are not based on aspects such as: gender, race, sexual orientation, religion, political opinions, nationality, or other differentiating elements, promoting equity and equal opportunities for our talents -women and men-. Our recruitment process gives our employees and external candidates the opportunity to be part of the logistics and port world, valuing their qualities and skills beyond gender.
EDUCATION
VISION FUTURO
Likewise, 225 students have graduated from the “Quantum Learning for Students” course, 117 from Youth Networks and 171 from the Entrepreneurship program.
beneficiaries in Boca Chica (youths & women) 1,145 adolescents have attended pregnancy prevention workshops 407 young attendees at the technical courses 126 attendees in the “Quantum Learning for Students” course117225 active attendees in the youth networking course 171 in the entrepreneurship program women's workshopsempowerment99
DP WORLD CAUCEDO
At DP World Caucedo we deployed the “Visión Futuro” program in the Boca Chica community. This initiative consists of creating a network to promote productive citizenship through training, aimed towards improving the quality of life of women and youths between the ages of 11 and 24 who reside in the municipality of Boca Chica. DP World Caucedo is developing this program in partnership with the consulting firm ENTRENA RD. This initiative has benefited approximately 1,145 youths and women in the Boca Chica community. This is through the development of comprehensive programs that provide educational and employment opportunities. Of this number, 407 adolescents have taken pregnancy prevention workshops, 99 women have taken women’s empowerment courses, and 126 young people have taken technical courses.
We created the Youth Networks aiming to promote productive citizenship and community services, providing support to 200 at-risk youths in vulnerable communities who can learn about their rights and duties and help each other to prevent crime and violence.
We have delivered entrepreneurship workshops designed to awaken the entrepreneurial initiative of young people, with a focus on women’s empowerment, encouraging them to create cutting-edge, sustainable, and socially responsible business initiatives.
SUSTAINABILITY REPORT 2020-2021 75
Technical vocational training workshops
SDGs
THE VISIÓN FUTURO TRAINING PROGRAM FRAMEWORK
This program provides tools and strategies to more than 500 students in the community; its main objective is to achieve success in their educational and life cycles, closing learning gaps and decreasing school dropout rates.
GLOBAL COMPACT PRINCIPLES • Principle 1 • Principle 2
“Quantum Learning for Students” comprehensive learning program
Young people receive vocational technical training to provide them with skills that will enable them to access jobs that meet the demands of the labor market. We have provided entrepreneurship workshops designed to awaken the entrepreneurial initiative in young people, with a focus on women, proposing them to create innovative, sustainable, and socially responsible business initiatives.
Empowerment Workshops
Youth Networks Program
DP WORLD CAUCEDO we have been working alongside FUNDACIÓN VERDE PROFUNDO on coral maintenance and restoration Since 2018 pounds of trash removed in Coastal Cleanup Days 3,402 TO SIGNIFICANTLY REDUCE THE IMPACT OF OUR OPERATIONS ON THE SEA AND COASTS, WE DEPLOY VARIOUS ACTIONS SUCH AS WASTEWATER MANAGEMENT AND REGULAR MONITORING OF OUR COASTAL WATERS. WE HAVE A TREATMENT PLANT THAT STABILIZES AND DOSES BIODEGRADABLE CHEMICALS FOR WASTEWATER MANAGEMENT. THIS ACTION ENSURES THAT THE WASTEWATER IS AT THE STANDARD ALLOWED BY REGULATIONS BEFORE BEING DISCHARGED INTO THE SEA. Coastal water quality studies are conducted every six months and sent to the Ministry of the Environment. Water samples are analyzed following the specifications and analysis requirements established by the U.S. Environmental Protection Agency (EPA) and the guidelines of the "Standard Water Examination Method". To support preserving the oceans' biodiversity, we have conducted environmental workshops with our employees. During these workshops, our employees installed four coral domes and kept 12 that make up the coastal micro-sanctuary under the guidance and protection of the Fundación Verde Profundo in Boca Chica beach. In addition, in partnership with this entity, we continuously organize coastal cleanup activities that impact the island of La Matica. In 2021, we managed to remove 3,042 pounds of garbage from La Matica and Los Pinos islands. WATER
SUSTAINABILITY REPORT 2020-2021 77 SDGs GLOBAL COMPACT PRINCIPLES • Principle 7 • Principle 8 • Principle 9 TASHA ChairwomanGOUGHFundación Verde Profundo "Our projects have a holistic approach. This means that we consider all the marine ecosystems in Boca Chica, as they are all intertwined. It is important to have healthy coral reefs with adult fish that reproduce and then these same species migrate to different ecosystems, such as coral reefs. DP World Caucedo has supported us in carrying out environmental workshops for our employees in partnership with Fundación Verde Profundo 3 new coral domes were planted in 2019 and 20214 domes already in place at Boca Chica Beach12 We also participated in the maintenance of
WE TARGET OUR EFFORTS TOWARDS PRESERVING ALL MARINE ECOSYSTEMS AND SHORES ADJACENT TO OUR OPERATIONS.
&PARTNERSHIPSMEMBERSHIPS
SUSTAINABILITY REPORT DP WORLD CAUCEDO 2020-2021
