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Support at Home

Helping you navigate home care, costs and choices with ease agedcareguide.com.au

Tasmania

We begin with listening. Some people like to stay involved. Others want things taken care of. Both belong with us. You can choose a Full Service or Self-Managed Membership at Five Good Friends. Adjust your plan whenever you need to. That’s what it means to be among friends.

You’re the expert in you. We’re the experts in ageing well.

Call 1300 787 581 www.fivegoodfriends.com.au

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Contents

Technology at home

A guide to home safety & modifications for older people

Smart assistants & voice-controlled devices

Transport options for seniors: Getting around Tasmania

Planning & Preparation

Welcome

Personal story

Support at Home

Support at Home: What’s changing?

What are the first steps when finding home care?

Planning ahead: Wills, Powers of Attorney & Enduring Guardianship

What services are available with Support at Home?

Preparing for the next chapter: A guide for families and older Australians

Costs of home care explained

Forward planning with purpose

Getting help from a home care expert

Home care checklist: What to do when you need help at home

Planning ahead: Advance Care Planning (ACP) Funerals: A thoughtful approach to planning ahead

Directories & Listings

In-home care services

Support at Home (SAH)

Maps and council districts

Culturally appropriate Support at Home

Definition of terms

Finding and choosing a Support at Home provider

Support at Home: Priorities and waitlists

Self-managed Support at Home: How it works

How to compare home care providers after you’ve been assigned a package

Respite care at home and in an aged care home

Publisher’s note and disclaimer At Support at Home, we go to great lengths (and make more than a few phone calls) to ensure the information in this guide is accurate, relevant, and genuinely useful. We source our content from government departments, industry bodies, aged care providers, and direct interviews — all with the aim of helping you and your family make informed decisions.

This guide is proudly published by Care & Co Media, Australia’s largest platform dedicated to helping people find the right care. We’re also committed to protecting the planet we all call home. That’s why this guide is printed locally on recycled paper, using environmentally responsible production processes to reduce our footprint wherever possible.

That said, aged care is a fast-moving sector. Prices, services, and policies can — and do — change. While we make every effort to publish accurate information at the time of printing, we accept no liability for any errors, omissions, or changes that occur after publication. All information provided is general in nature and should not be considered personal, financial, legal, or clinical advice. We encourage readers to seek independent professional guidance tailored to their individual circumstances.

Please note that some photographs may have been modified for clarity or format. And yes, a few smiling faces are professional models — but the stories and support are very real.

Tasmania Edition 03

® Aged Care Guide is a registered trademark of Care & Co Group. Support at Home Guide, Tasmania, 3rd Edition Printed August 2026 Telephone: 1300 186 688 Suite 2, Level 2, 187-193 Rundle Street, Adelaide 5000 Editorial: editorial@careandcomedia.com.au Advertising: sales@careandcomedia.com.au Distribution: distribution@careandcomedia.com.au

Live the life you want, while receiving the care you

need.

At Salvos Home Care TAS, we’re here to help you feel comfortable, connected, and confident in your own home and community. Whether you need help around the house, health therapies in your home or some assistance getting to appointments, we’ll work with you to tailor our services to your needs. Talk to your local Salvos Home Care TAS experts

today.

1300 111 227

agedcare.salvos.org.au

Welcome to the 3rd edition of the Support at Home Guide.

Message from COTA The aged care system is undergoing long-overdue reform – driven by the Royal Commission and shaped by the voices of older Australians who want their rights respected, their choices heard, and their care delivered with dignity. COTA Australia continues to advocate for a system built on transparency, accountability and individual choice - one where everyone has access to clear, trustworthy information to make decisions about their care including support at home or retirement living. Resources like the Aged Care Guide play an important role in helping people understand what’s available and how to find support that suits their needs. Together, we’re committed to empowering older Australians with trustworthy, easy-tounderstand information. Your voice matters and as the new Aged Care Act and reforms continue to take effect, we encourage you to stay informed and share your experiences, as we focus on older Australians' rights and empowering people to live their best life as we age.

Patricia Sparrow Chief Executive, COTA Australia 4

Tasmania Edition 03

Our work fixes problems, big or small for free. Advocacy Tasmania has been working for older people, people with disability, mental health or alcohol and other drug issues for over 35 years. We understand our clients and we know how things work. We provide our clients with information and options then they decide what happens next. We work only for our clients and everything we do is confidential and free.

Reach out to us to see how we can help: Freecall

Text

Website

1800 005 131

0457 806 963

contact@yoursaytas.org

Find us on socials AdvocacyTasmania AdvocacyTas

advocacytasmania.org.au

“Mum wants to stay home. Where do I start?”

When Dad passed, Mum said she wanted to stay put. I became the researcher, the organiser and (quietly) the worrier. The jargon felt heavy. So we did one simple thing first: we wrote down what a good week looks like for Mum. Safe shower. Fresh meals. Bowls on Tuesdays. A check-in if I’m late from work. We called My Aged Care for an in-home assessment and kept a little notebook with meds, falls, and Mum’s goals. While we waited, we jumped onto agedcareguide.com.au to see who helps in our suburb — personal care, cleaning, meal prep, transport, physio, even small safety tweaks. That made the system feel human again.

Tasmania Edition 03

Waitlists happen, so we booked a couple of privately paid visits to keep Mum safe and confident. When our Support at Home budget (transitioned from her old package) kicked in, we compared providers, looked at published prices, and chose a team that reviews progress, not just rosters. We didn’t do everything. We did the right things: rails in the bathroom, two meal-prep visits, transport to bowls, monthly physio. Mum’s still home. Still herself. If you’re where we were: breathe, write down what matters, book the assessment, and use Aged Care Guide to shortlist providers. You don’t have to wait to start help if you can fund a little privately. Kathy Tasmania

Nutritious meals made easy. Mealtimes should be something to look forward to and with the right support, they can be! While many older Australians face challenges like reduced appetites, cooking difficulties, or the hassle of shopping, there’s an easier way to enjoy delicious, nutritious meals every day. With Lite n’ Easy’s My Choice range, older adults can enjoy tasty, nourishing meals designed to support health, independence and quality of life.

Why good nutrition matters As we age, our bodies need the right fuel to stay strong and healthy. Including enough protein in your diet is important for maintaining muscle mass and supporting overall wellbeing. That’s why My Choice dinners are designed to provide the protein you need in a meal size appropriate for smaller appetites, without the oversized servings that can feel overwhelming. Every meal in the My Choice range has been developed by Accredited Practising Dietitians and prepared by chefs, so you can trust that each meal meets strict nutritional standards while delivering the flavour you love.

Trusted by thousands of older Australians It's not just about convenience Lite n' Easy is helping older Australians feel healthier and more independent every day. A recent survey of Home Care Package (HCP)* customers found that 89 per cent believe their quality of life has improved since ordering Lite n' Easy.

"I still love my food but grew tired of cooking for myself, so when a friend introduced me to Lite n' Easy, I gave it a try. I was immediately impressed," said Bill. "The My Choice meals are delicious, easy to prepare and being frozen means there is no waste and plenty of variety to choose from. "My Home Care Package covers most of the cost, which allows me to order every week. With the right nutrition and support, I can continue to enjoy the activities that keep me healthy."

How to get started If you’re receiving Support at Home funding, Lite n’ Easy’s My Choice meals can be delivered to your door with up to 70 per cent of the meal-preparation and delivery cost covered by your package. The remaining 30%, which covers the cost of ingredients, is paid upfront by you to Lite n’ Easy. Once your Support at Home Provider has set you up as a Lite n’ Easy customer, you can start ordering meals straight away and have them delivered to your door within the week. That means you can enjoy delicious, dietitian-designed and chef-prepared meals without delay - a simple way to take stress out of daily living while making the most of your government-funded home care support from day one. Think you could benefit from Lite n' Easy? Visit liteneasy.com.au/hcp or give us a call on 13 15 12.

* References to Home Care Packages (HCP) include the new Support at Home program from 1 November 2025.

Eat well. Live independently. Ready-made meals available through Support at Home, the government’s new home care program. Eating well should be enjoyable at every stage of life. That’s why Lite n’ Easy created My Choice dinners, soups and desserts - specially designed for older Australians with smaller appetites. With a huge variety to choose from, Lite n' Easy's ready-made meals are crafted by dietitians and chefs to be both tasty and nutritious, ensuring you have everything needed to live a healthy and independent life.

SAVE 30% on your first delivery

Order online using promo code SENSAH30 or, if you receive Support at Home funding, call us on 13 15 12 and mention this offer. Offer valid for new customers only on their first delivery. Cannot be used with any other offer. Minimum order value applies.

Lite n’ Easy makes it simple to get the right nutrition every day, so you can spend more time doing the things you love!

Keep your appetite for an independent life. Visit liteneasy.com.au or call 13 15 12. 9

Support at Home

Home is where comfort and independence meet — with the right support, you don’t have to do it alone.

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Support at Home: What’s changing? Australia has simplified in-home care. From 1 November 2025, in-home care is delivered under Support at Home. The help itself is familiar — personal care, help around the house, nursing and allied health, equipment and home modifications — but Support at Home brings clearer service categories, published price lists and more regular plan reviews so you can see exactly what you’re paying for.

If you previously had a Home Care Package (HCP) You don’t need to re-apply as you will move across automatically. Your budget will be aligned to your current Support at Home classification, and any unspent funds will carry over. Your provider should contact you beforehand to review your goals, explain how their prices map to the new categories and update your service agreement. If something no longer fits, ask about alternatives under the new rules.

If you use the Commonwealth Home Support Programme (CHSP)

What you can do now » Take stock. Note what supports are helping and what’s not quite right. » Talk to providers. Ask how they’re preparing, how they will price services under Support at Home, and how often they’ll review your plan. » Bridge any gaps. If you’re waiting for services or need more hours, you can pay privately for care in the interim and transition that support into your plan later if eligible. » Keep records. Save quotes and care notes — they make reviews easier. Need a hand comparing providers or sense-checking fees? Visit: agedcareguide.com.au to explore options and get practical guidance tailored to your situation.

Nothing changes yet. CHSP continues for now and is expected to transition to Support at Home later (CHSP continuing until 30 June 2029). Keep using the services that work for you and stay in touch with your provider about timing.

agedcareguide.com.au

The Care Forward team will be with you every step of the way Our Support at Home team works with you to make the most of your life at home. Our dedicated team includes nurses, allied health professionals and home independence support staff, working together to restore and maintain your independence, health and wellbeing. Please contact us about moving your health and care forward!

• Support at Home coordination • Leading provider of nursing and allied health professionals

1300 364 876 careforward.com.au Hobart • Launceston Devonport • Burnie Tasmanian, not-for-profit, operating statewide since 1999.

Support at Home

What are the first steps when finding home care? Starting the journey to organise home care for yourself or a loved one can feel overwhelming — but you’re not alone. Whether you’re looking for government-funded services or private help at home, knowing where to begin makes the process much more manageable.

Step 4:

Step 1:

There are four priority categories, with current estimated wait times:

Understand what "home care" is Home care supports older Australians to stay independent in their own home for longer. Services can include: » Help with cleaning, cooking or showering » Transport to appointments » Nursing or allied health support » Social connection and companionship You can choose government-funded home care or pay for services privately. Many people do a mix of both.

Step 2: Check your eligibility To access government-funded support you generally need to be:

If you are approved for ongoing Support at Home services, you may need to wait for your funding to become available. Funding is allocated through the Support at Home Priority System, based on your priority category and the date you were approved.

» Urgent: within 1 month » High: 1 month » Medium: 5–6 months » Standard: 7–8 months Your priority category will be included in your assessment outcome. These wait times are estimates and may change, so check My Aged Care for the latest information. If you are approved for the Restorative Care Pathway or End-of-Life Pathway, there is no waitlist for this funding.

Step 5: Choose a provider Once approved, compare providers on:

» 65 or older, or

» Services offered

» be 50 or older if you are an Aboriginal or Torres Strait Islander person, or

» Costs and published prices

» be 50 or older if you are homeless or at risk of homelessness.

» Reputation and reviews

If you're under 65, you may still be eligible in limited circumstances, such as if you're already receiving government-funded aged care services. If you meet the eligibility criteria, you'll need a free aged care needs assessment, which you can arrange through My Aged Care.

Step 3:

Get assessed (Single Assessment System) Call My Aged Care on 1800 200 422 or apply online to organise an assessment. Since late 2024 the Single Assessment System provides one pathway (replacing the old RAS and ACAT/ACAS split). A trained assessor will call or visit you at home, discuss your needs and goals, and confirm what you’re eligible for under Support at Home or CHSP. 14

Wait times and funding

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» Availability in your area Use agedcareguide.com.au/compare to find and compare providers near you, then contact your shortlist directly. (Providers publish standard prices under Support at Home, so ask for a one-page example showing your monthly hours and any outof-pocket costs.)

Need help along the way? Call My Aged Care for assessment and general guidance

1800 200 422 Visit agedcareguide.com.au for resources and provider comparisons.

Care you can

count on

For over 135 years, Calvary has been a trusted provider of compassionate, high-quality care to communities across Australia. From hospital stays to home support, retirement living to aged care, we’re here for you at every stage of life.

Our Services Hospitals Comprehensive care with a focus on holistic, person-centred care. Home Care Reliable support to help you stay safe and independent at home. Retirement Living Low-maintenance, connected living with help when you need it. Respite & Residential Aged Care Supportive communities with tailored 24/7 care, whether it’s permanent or short-term respite.

F I N D O U T M O R E O R B O O K A TO U R TO DAY:

1800 52 72 72 | calvarycare.org.au 15

Support at Home

What services are available with my Support at Home classification or funding level? Support at Home services are designed to help older Australians stay independent at home for as long as possible. Depending on your needs and the Support at Home classification you’re approved for (Level 1 to Level 8), services can include:

Support at Home services

Tailored packages

» Personal care (help with showering, dressing, grooming)

You can tailor your package to suit what matters most to you.

» Cleaning, laundry, and household help

Your provider will work with you to create a care plan that reflects your preferences and priorities.

» Meal preparation » Transport to appointments or social activities » Shopping assistance » Nursing or allied health support (e.g. physiotherapy, podiatry)

For a full list of services, visit: myagedcare.gov.au

» Help with medication and health monitoring » Garden maintenance and home safety modifications

Important Update: From 1 October 2026, approved personal care services will move into the clinical supports contribution category. This means eligible personal care services will be fully government funded, provided you have approval for personal care and sufficient Support at Home funding available. For the latest official details, visit myagedcare.gov.au. Scan the QR code or visit agedcareguide.com.au/fees for the latest updates.

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(scan QR code)

Want to learn more about the Support at Home program? We’re here to help you. integratedliving provides a range of services designed to support you to live well and independently in your own home. Our friendly team can help you understand the Support at Home changes and what they will mean for you.

Call us today:

1300 782 896 I

integratedliving.org.au

Support at Home

Costs of home care explained Support at Home is subsidised by the Australian Government. Depending on the services you receive and your financial circumstances, you may be asked to contribute toward the cost of some services. Your contribution depends on the type of service you receive:

Clinical supports Clinical services are fully government funded, so you do not pay a participant contribution for approved clinical supports.

Independence services You may pay a contribution of between 5% and 50% of the service price, depending on your income and assets.

Everyday living services You may pay a contribution of between 17.5% and 80% of the service price, depending on your income and assets.

Private or additional services If you choose services outside your approved Support at Home funding, or services that are not covered by the program, you may need to pay the full cost privately.

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Check your contribution estimate Services Australia will assess your financial circumstances and advise you and your provider of the contribution rate that applies to you. Some people who were receiving, approved for, or waiting for a Home Care Package before 12 September 2024 may be covered by the Government’s “no worse off” arrangements and may pay different contribution rates. For current contribution rates and to estimate what you may pay, visit myagedcare.gov.au. (scan QR code).

Support at Home

Getting help from a home care expert Navigating aged care can be complex, with financial, legal, and care decisions that affect your comfort, independence, and long-term wellbeing. Getting help from the right professionals can make this process smoother and give you confidence in the decisions you make.

Financial advisers The type of help you need depends on your situation. Some people seek financial advice to plan for costs, others need to find the support quickly, and many families look for legal advice to manage important documents. When selecting an aged care expert, consider: » Experience and qualifications – Look for professionals with proven experience in aged care and appropriate certifications (e.g. CFP for financial advisers, legal accreditation for solicitors). » Memberships – Check that they belong to recognised professional associations such as the Financial Advice Association of Australia or The Law Society of Tasmania. » Client feedback – Read reviews on the Aged Care Guide or similar platforms to understand how others have rated their services.

Find trusted financial advisers at www.agedcareguide.com.au/financial/aus.

Legal considerations Before entering aged care, it’s important to ensure your legal documents are current. Aged care lawyers or elder law specialists can assist with: » Enduring Power of Attorney – appointing someone to make financial and/or personal decisions on your behalf. » Advance care directive (or advance health directive, depending on your state) – recording your healthcare wishes and preferred treatments. » Wills and estate planning – ensuring your assets are distributed according to your wishes. It’s best to review these documents before admission so decisions can be made smoothly if your health changes.

Financial advisers – understanding and funding aged care The financial side of aged care can be complicated. A specialist aged-care financial adviser can help you:

Helpful Information

» Plan for in-home care costs.

Aged care decisions can feel overwhelming. Seek advice from more than one source to make sure your decisions suit your personal circumstances.

» Maximise your Age Pension or DVA entitlements. » Ensure your chosen payment plan supports your lifestyle and estate goals. Financial advisers can also help families compare government support through the Support at Home Program (for care at home) or residential care that best fits their needs. 20

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Professional advice can help you plan for both the financial and emotional sides of moving into care.

Home care checklist: What to do when you need help at home Use this checklist to guide you through the key steps in accessing home care under Support at Home which commenced on 1 November 2025 — from understanding your needs to choosing the right provider.

Checklist 1 Understand your needs 2 Get assessed

q Think about the type of support you need (e.g. personal care, cleaning, transport, social support) q Consider how often you need support — daily, weekly, short-term, or ongoing q Call My Aged Care on 1800 200 422 or start your assessment online q A trained assessor will visit you at home or speak with you to understand your needs under the Single Assessment System (SAS)

q Prepare by writing down your needs, current health, daily routines, and home environment q Ask what Support at Home classification and budget you are eligible for 3 Understand q Learn how government subsidies and Support at Home budgets work the costs q Ask if you need to pay a participant contribution q Review each provider’s published price list — providers must publish all fees up front q Ask about any extra service charges that may apply 4 Compare q Use trusted tools like agedcareguide.com.au/compare to review providers near you and choose q Check reviews, availability, service options, and pricing a provider q Call or meet with at least 1–3 providers to compare Ask q How they will tailor your care to your goals providers q Who will deliver your care (same person each visit?) about: q Minimum hours, cancellation policies, and flexibility q How they handle feedback, issues, or complaints 5 Sign your q Read the Support at Home Services Agreement carefully before signing agreement q Make sure your care plan reflects your needs, goals, and preferences q Understand how your Support at Home budget will be used, and whether any unspent funds are managed in your account

6 Review your services regularly

Helpful contacts

q Schedule a care review at least once a year — or sooner if your needs change q Speak up if something isn’t working — your provider must adapt your supports q If your needs increase, contact My Aged Care for a reassessment under the Single Assessment System

My Aged Care

Aged Care Guide

1800 200 422

Compare providers near you: agedcareguide.com.au/compare

Speak to a care navigator for support making decisions

1300 186 688 21

Enhance your Home Care Experience Access immediate care whilst waiting for government funding or to ‘top up’ existing support with additional private hours.

Support at Home Since 2005, we have empowered countless individuals to realise their personal goals while enjoying the independence of living comfortably in their own homes and actively participating in their local communities.

Why Just Better Care?

20 years of quality support exceeding expectations.

Local teams of qualified Support Workers, Nurses, and Healthcare Professionals.

1300 587 823 justbettercare.com

Personalised support services based on needs and interests.

Enquire Online Today!

Support at Home

Finding and choosing a Support at Home provider Start here Choosing the right provider can make a big difference to your quality of life. Here are some simple steps to guide you:

Compare

providers online

Use the free comparison tool at agedcareguide.com.au/ compare to explore local home care providers, see what services they offer, compare costs, and check availability. (scan QR code)

Check

for waitlists

Some providers may be able to start straight away, while others could have a delay — it’s worth asking early.

Tasmania Edition 03

Ask

questions

Speak directly with providers about your care needs, how flexible their services are, and what fees may apply.

Choose

a provider who feels right

A good provider will take the time to understand your goals, listen to what’s important to you, and build a care plan around your lifestyle.

The best health and aged care, home delivered. We’re a proud not for profit, supporting your wellbeing and independence as you age, to complex health care at any life stage. Call us on 1300 650 803 or visit silverchain.org.au

Support at Home

Support at Home: Priorities and waitlists Australia has simplified in-home care. Support at Home commenced on 1 November 2025, replacing Home Care Packages and ShortTerm Restorative Care. If you were already on a Home Care Package, you moved across automatically; your services and any unspent funds continued under the new rules. The Commonwealth Home Support Programme (CHSP) has been extended to 30 June 2029 while the Australian Government consults on the longer-term design of entry-level aged care.

Your priority category is determined during your aged care assessment and will be included in your assessment outcome letter. These wait times are estimates and may change as new information becomes available.

Who gets priority?

» Stay in touch: keep your My Aged Care details up to date; tell them if your situation changes so your priority can be reviewed.

Everyone seeking subsidised support completes a Single Assessment System (formerly ACAT/ ACAS) through My Aged Care. Your assessor looks at your health, safety, living situation and supports. People with urgent needs are placed at the highest priority for assignment of funding.

How the queue works now Under the previous HCP system, eligible people entered a national queue (the National Priority System) and were assigned funding based on priority and time waited. Support at Home continues to allocate funding based on assessed need and priority; exact timeframes can vary by location, demand and available program funding. Providers must publish prices and review plans routinely, which helps you see what your budget can buy once funding is assigned. If you were waiting for a Home Care Package before 1 November 2025: you did not need to re-apply. Your place and priority carried into Support at Home. (My Aged Care notes that published HCP wait-time estimates up to June 2025 don’t apply to the new program.)

If your needs change while you are waiting, contact My Aged Care or your assessment organisation.

Ways to keep things moving

» Ask your provider how they’re preparing: providers were required to update operations, discuss new prices and review agreements with clients before transition. » Consider bridging with private services: if you have the means, you can pay privately for help at home while you wait, then transition those services under your Support at Home budget when it’s assigned. (This has always been allowed and remains available under the new program.)

Where CHSP fits If you receive entry-level help through CHSP, your services will continue as usual for now. CHSP will operate under the new Aged Care Act from 1 November 2025, with a separate transition to the Support at Home program expected in the future. CHSP has been extended to 30 June 2029 while the Australian Government consults on the longer-term design of entry-level aged care.

How long will I have to wait? Funding is allocated through the Support at Home Priority System. Current estimated wait times are: » Urgent: within 1 month » High: 1 month » Medium: 5–6 months » Standard: 7–8 months 26

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Need a hand comparing providers or checking your options? Aged Care Guide can help you understand your priority status, compare published prices, and line up services so you’re ready when funding is assigned.

Self-managed Support at Home: How it works If you like to be hands-on, you can self-manage your Support at Home services. You'll still work with a registered provider, who holds your funding and remains responsible for quality, safety and ensuring your services meet the requirements of the Support at Home program. You can take on more of the day-to-day organising, such as choosing workers, scheduling visits and approving invoices.

What’s changed under Support at Home Support at Home commenced on 1 November 2025 and has replaced Home Care Packages and ShortTerm Restorative Care. Existing HCP clients will move across automatically. CHSP will continue for now and transition later in stages.

What it costs Self-management isn't "fee-free". Under Support at Home, 10% of your ongoing quarterly budget is allocated to care management, even if you choose to self-manage. Providers must publish their prices so you can compare costs, including: » Care Management » Other services they deliver under the program Depending on the services you receive and your financial circumstances, you may also pay participant contributions. Your provider will explain which services attract a contribution and which are fully government funded.

Support at Home introduces:

What you can spend on

Standardised service categories

Funds must go toward eligible supports, including:

» Mandatory published prices » Routine plan reviews » Greater transparency and flexibility for consumers

» Personal care » Cleaning and domestic assistance

Your role vs your provider’s ou: Y » Choose and organise workers » Compare quotes and approve bills » Monitor your spending, records and goals Your provider: » Must agree to support self-management. » Hold and manage your funds » Ensure your workers (including platform or independent workers) meet safety and eligibility requirements » Check that services are appropriate for your plan » Remain accountable for all services delivered under your plan

Friendly help If you’d like guidance comparing self-managed vs fully managed options (and real-world fees), talk to our team or browse providers on Aged Care Guide for a local, apples-to-apples view.

» Nursing and allied health » Equipment, assistive technology and home modifications approved in your plan Your provider should help you check eligibility before you commit to any service.

Is self-management right for you? Self-management suits people who feel confident coordinating supports and want maximum control over who delivers their care. If you prefer someone else to organise everything – or your needs are complex – you can choose a more fully managed option. Your plan will still be reviewed regularly and adjusted if your needs change.

Getting started

Ask providers whether they offer self-

eview their published prices and understand R what your care management or plan administration costs may be.

gree on how workers will be approved, A safety‑checked and paid.

eep receipts and records, and review your K plan regularly.

management and how they support it.

agedcareguide.com.au

Support at Home

How to compare home care providers after you’ve been assigned a package From 1 November 2025, all in-home aged care will be delivered under the Support at Home program. If you previously held a Home Care Package (HCP), you will move across automatically - with no need to reapply. Your plan and budget will now follow Support at Home rules. The Commonwealth Home Support Programme (CHSP) has been extended to 30 June 2029 while the Australian Government consults on the longer-term design of entry-level aged care. If you’ve recently been approved for Support at Home, your next step is choosing a provider to manage your plan, coordinate your supports, and help you stay safe and independent at home. Providers differ in pricing, flexibility and service approach - so it’s important to compare them carefully.

Step 1:

Step 3:

Match services to your needs

Look for flexibility

Start by identifying the support you require for example:

Can you choose your own support worker? Will they use your preferred physiotherapist or cleaner? Providers who offer flexibility and control usually deliver a more personalised experience.

» personal care » domestic assistance » transport » nursing and allied health » social connection or companionship Some providers specialise in complex care; others focus on wellness, reablement or social support. Ensure their service mix aligns with your goals.

Step 2:

Check for cultural fit & reputation Ask friends or family for recommendations, read reviews, and speak with providers about language or cultural preferences. A good provider will listen and tailor your plan.

Understand the fees – what’s standard vs optional

Step 5:

Under Support at Home, providers must publish clear, transparent prices for all services - including care management and plan administration.

You’re not locked in. If the fit isn’t right, you can switch. Your arrangements move with you and a new provider can support the transition.

Prices must show exactly what is included, such as labour, travel, scheduling and administration. Always ask for: » a full published price list, and » a simple monthly example showing what your total care hours will look like after all costs. Comparing Provider Fees 28

Step 4:

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It’s OK to change providers

Tip: Ask how they tailor services to your needs and adjust support as things change.

Support at Home

How to compare home care providers after you’ve been assigned a package Cont'd

Comparing Provider Fees under Support at Home What’s Required / Common Under Support at Home

Fee Type

What Providers Might Differ On

Care management

For ongoing Support at Home services, 10% of your quarterly budget is allocated to care management. This applies whether or not you self-manage.

How care management is delivered, including the level of contact, coordination and support provided.

Service Rates (personal care, domestic assistance, nursing, allied health)

Providers set their own service prices. Prices must be reasonable, transparent and published. Separate administration fees cannot be charged.

Hourly/service rates, minimum visit times, cancellation arrangements and other agreed service pricing.

Third-party / self-managed services

Where third-party workers are used, your provider remains responsible for the services delivered.

Providers may charge an overhead for arranging third-party services. For self-managed third-party services, this is capped at 10% of the actual cost and must be included in the final service price.

Exit / Transfer Fees

No separate exit/transfer fee should be charged under Support at Home.

Ask your provider about the process and notice requirements for changing providers.

Top-up / Private‑Pay Services

Allowed - any private rates must be published, reasonable and agreed upfront.

Some providers offer flexible private-pay options or additional service bundles.

Tip: Instead of focusing on individual fees, ask: “How many hours of direct care will I receive each week after all costs are deducted?” Need help comparing? For an easy, side-by-side comparison of local providers – including what’s included, what’s optional, and how pricing differs – visit Aged Care Guide.

Aged Care Guide:

Ready to compare?

Shortlist local providers by services, fees, reviews and location, then enquire directly. agedcareguide.com.au/ compare

(scan QR code) Prefer to talk it through? Speak with the Aged Care Guide team for help narrowing your shortlist and questions to ask on your first call.

1300 585 592

Tasmania Edition 03

Support at Home

Respite care at home and in an aged care home What is respite care? Respite care is short-term support so a carer can rest, work, travel or simply recharge. It can happen: » At home (a paid support worker visits), » In the community (day or overnight centre-based programs), or » In an aged care home (a temporary stay with 24-hour support). These options are designed to support both the older person and their carer, keeping routines safe and sustainable.

Who can get governmentsubsidised respite? Get assessed (for subsidised care): organise a Single Assessment (formerly ACAT/ACAS) through My Aged Care — the national assessment now used for all government-funded aged care, including Support at Home.

How much residential respite can you use? You can use up to 63 days of subsidised residential respite per financial year. If you need more, your assessor can approve extensions of up to 21 days at a time. These days can be taken in blocks or spread across the year.

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Costs at a glance » Residential respite (in an aged care home): You’ll usually pay a basic daily fee set by the Government at 85% of the single basic Age Pension. The exact dollar amount is indexed and updated periodically, so check the current rate when booking. Homes may also charge a small booking fee — ask the provider to outline this before you confirm dates. » At-home or centre-based respite: From 1 November 2025, these services are available through Support at Home (and some services continue under the Commonwealth Home Support Programme (CHSP) during transition). Providers publish their prices, and you’ll pay a client contribution based on those prices; ask for a written quote and any concession policies before you start. ood to know: If you need respite G quickly or prefer extra services, you can choose to pay privately without waiting for assessment or funded availability. Your funded supports (if any) can still be used later.

What’s changed from 1 November 2025? » Australia has introduced Support at Home, which replaces Home Care Packages and Short-Term Restorative Care. You’ll still find familiar supports — personal care, domestic help, nursing, allied health, equipment and home modifications — but with clearer categories, published prices and regular plan reviews. » If you previously had a Home Care Package, you moved across automatically; you didn’t need to re-apply. Your provider should have reviewed your plan, explained prices and carried over any unspent funds. (Residential respite rules — like 63 days a year with possible extensions — continue.) » CHSP has been extended to 30 June 2029 while the Australian Government consults on the longerterm design of entry-level aged care.

Need availability now, or comparing options near you?

How to organise respite (simple steps) 1

Decide the setting

Get assessed (for subsidised care)

at home, a day/overnight program, or a short stay in an aged care home.

Contact My Aged Care to arrange an aged care assessment (previously known as ACAT/ ACAS), or proceed privately if you prefer not to wait.

Book the provider Book the provider and confirm the daily fee/price, any booking fee, and what’s included (meals, transport, therapy, activities).

Keep track Keep track of your used residential respite days so you know when to request an extension if needed.

Aged Care Guide can help you find at-home respite and short-stay places in aged care homes, explain fees in plain English, and coordinate dates that work for your family.

agedcareguide.com.au

Support at Home

Technology at Home

Technology and tools to help you stay home longer.

Tasmania Edition 03

A guide to home safety & modifications for older people As we age, our homes should continue to be a place of comfort, not risk. But everyday activities - like getting in and out of the shower, climbing stairs, or simply reaching for a cupboard - can become more difficult and potentially dangerous over time. That’s why home safety and smart modifications are important considerations to remain independent for longer.

Home safety and smart modifications are important considerations to remain independent for longer.

Common home hazards

Types of home modifications

Even the most familiar home can present safety risks. Here are some of the most common concerns:

Home modifications can range from basic equipment to major structural changes, depending on the needs of the individual.

» Slippery floors, especially in bathrooms or kitchens

Simple modifications

» Poor lighting, which increases the risk of tripping or falls » Steps or uneven surfaces at entrances or within rooms » Cluttered spaces that limit movement or access to mobility aids » Hard-to-reach storage that requires bending or stretching » Bathrooms without rails or seating, which can become high-risk zones A professional home safety assessment can help identify which modifications may reduce these risks and support your mobility and wellbeing.

» Grab rails in bathrooms, toilets, or along hallways » Non-slip flooring or floor mats » Shower chairs, hand-held shower heads » Lever-style door handles and tap turners » Ramps or threshold wedges for easier entry

Complex modifications » Bathroom renovations (e.g. walk-in showers, raised toilets) » Stair lifts or platform lifts » Kitchen redesign for accessibility » Widened doorways for mobility equipment These changes don’t just support safety they promote independence and dignity. agedcareguide.com.au

Support at Home

A guide to home safety & modifications for older people Cont'd

What funding is available? The Australian Government offers financial support for eligible seniors through several programs:

3 Department of Veterans’ Affairs (DVA) » Through the Rehabilitation Appliances Program (RAP), eligible veterans can access home modifications and medical equipment

1 Commonwealth Home Support Programme (CHSP)

Technology at Home

» For older people needing entry-level support to remain at home » Geat2GO initiative provides up to $2,500 per year for essential home modifications and assistive technology

» Requires a My Aged Care assessment (call 1800 200 422)

» For those with ongoing care needs replacing HCP and STRC » Home modifications can be included as part of your care plan, based on safety, mobility, and clinical recommendations » Must be arranged through your approved provider

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National Disability Insurance Scheme (NDIS) » For Australians under 65 living with disability

» Covers equipment such as handrails, ramps, mobility aids, and bathroom modifications

2 Support at Home

» Requires clinical assessment and approval

» Funding available for home modifications related to functional needs

Local councils and state-based schemes » Some Tasmanian councils offer small grants or rebates for safety equipment (e.g. smoke alarms, rails) » Community Equipment Scheme (CES) may assist with equipment.

CMY

Atlas McNeil Healthcare provides medical supplies, tailored solutions and personalised service to those in Healthcare, Home Care, and Community. We offer access to an extensive range of products and our National Community Team work with many different people to serve their needs; Home Care and Community Providers, Healthcare Professionals, Carers, NDIS Participants, Support Coordinators, Families and many other community circles.

Care, compassion and understanding remain the core values that drives us to provide our customers with exceptional service, reliable products and ongoing support and education. Choice and peace of mind for healthcare products, delivered direct into your home Australia Wide.

Continence

Wound Care

Cleaning

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National Community Supplier

Support at Home Program

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Continence Aids Payment Scheme

Free Continence Samples

Call: 1800 888 541 Email: sales@atlasmcneil.com.au Web: www.amhcommunity.com.au

Nationally Registered Provider

Support at Home

A guide to home safety & modifications for older people Cont'd

How to get started

q Get Assessed » Contact My Aged Care for a home support assessment 3

» For veterans, speak to your GP or healthcare provider

Technology at Home

q Consult an Occupational Therapist (OT) » OTs recommend modifications tailored to your abilities and home layout

q Choose Trusted Providers » Work with licensed builders or modification specialists familiar with accessible design » Ask if they have experience delivering CHSP or Support at Home-funded services

q Stay Proactive » Don’t wait until after a fall or hospital stay - early modifications can prevent incidents and preserve independence

A safer home = a longer stay at home With the right modifications and support, ageing in place can be a safer, more enjoyable experience. Whether it’s a simple grab rail or a full bathroom redesign, governmentfunded home modifications are designed to help you stay in control of your life - and your home - for as long as possible.

Tasmania Edition 03

Support services For more information, visit: myagedcare.gov.au (Scan QR code) My Aged Care

1800 200 422

Smart assistants & voice-controlled devices

Support at Home

Voice-controlled support These help with daily tasks, communication, and emergency prompts: » Google Nest Hub / Google Home » Amazon Echo / Alexa » Apple HomePod with Siri

Benefits:

Technology at Home

» Voice-activated calls or reminders for medication, hydration, appointments » Integration with other smart home devices » Can be set to check in with family (e.g. “Alexa, call my daughter”) For many older people wanting to stay safe, connected, and independent at home, today’s smart technology offers more support than ever before. From voice-activated assistants to motion sensors and health trackers, these tools are reshaping how we care — offering practical help with daily routines, early warning for health concerns, and peace of mind for families.

Security & surveillance cameras These help detect unusual activity, intruders, or monitor wellbeing:

External cameras (e.g. Ring, Arlo, Google Nest Cam): » Motion alerts for unusual movement around doors or driveways » Two-way audio for communication » Cloud or app-based monitoring by family

Internal cameras: » Can be useful in shared areas like kitchens or hallways (with informed consent) » In dementia care, used cautiously to monitor agitation or wandering Ethical Note: Always consider dignity, privacy, and legal guardianship. Consent is key unless covered under substituted decision-making frameworks.

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Activity & movement sensors

For people living with dementia:

These track daily patterns, sending alerts for concerning changes (e.g. no bathroom visits overnight):

» Wander management systems (e.g. wearable GPS trackers with geo-fencing)

» Bed exit alarms (detect when a person leaves the bed and doesn’t return)

» Smart locks with caregiver-controlled access

» Motion sensors in hallways, kitchen, or bathrooms

» Voice reminders: automated voice cues throughout the home (“It’s time to eat”)

» Door sensors (e.g. wandering alerts if someone exits at night)

» Interactive robotic comfort pet: Designed to provide emotional support and companionship for older adults

Cognitive & behavioural monitoring tools Emerging technologies that monitor behavioural changes linked to cognitive decline: » AI-powered home sensors: detect changes in routines (e.g. eating, sleeping) » Smart pill dispensers: log and alert when medications are missed

Health monitoring devices Used to track and alert carers to changes in health: » Smartwatches with heart rate, blood oxygen, or fall detection (e.g. Apple Watch, Fitbit, Samsung Galaxy Watch) » Blood pressure cuffs and glucose monitors that sync to caregiver apps

Other assistive tech: » Automatic lights (triggered by motion to prevent falls at night) » Smart plugs: remotely control or schedule appliances » Leak and smoke detectors: send alerts to family/caregivers

The right tech = confidence to live independently With the right mix of tools and thoughtful setup, smart technology can support independence, safety, and a stronger connection to loved ones.

» Emergency pendants with vital sign tracking

agedcareguide.com.au

Support at Home

Technology at Home

Transport options for seniors: Getting around Tasmania Getting from A to B shouldn’t be a barrier to living well. In Tasmania, seniors have access to a range of affordable, accessible and community-based transport services that support independence, social connection and participation — whether you live in Hobart, Launceston, the North-West Coast or a regional or rural community.

Seniors & pensioner concession fares (Tasmania) Tasmanian Seniors Card holders and Pensioner Concession Card holders are eligible for discounted or free travel on public transport services across the state.

Where concessions apply: » Metro Tasmania buses (Hobart, Launceston and the North-West Coast) » Selected regional and community transport services » Some ferry services, where concessions are offered by the operator

Tasmanian Seniors Card benefits » Free off-peak travel on Metro Tasmania bus services

Regional & long-distance travel (Tasmania) Seniors and concession card holders are eligible for discounted fares on a range of regional and long-distance transport services across Tasmania. These services support travel between Hobart and major regional centres including Launceston, Devonport, Burnie and surrounding towns.

Concessions may apply to: » Statewide and regional bus services (such as Redline and Tassielink) » Intra-regional and intercity coach routes » Selected ferry services, depending on the operator

Many services also offer:

» Discounted fares on eligible transport services

» Concession fares for Seniors Card and Pensioner Concession Card holders

» Supports affordable access to shopping, appointments and social activities

» Reduced fares on longer-distance routes

Pensioner Concession Card holders » Receive concession fares on Metro Tasmania services » May be eligible for additional transport discounts depending on the service and location

» Affordable travel options for regional and rural communities

Learn more:

wearekinetic.com

tassielink.com.au

(scan QR code)

Apply or learn more: transport.tas.gov.au Call Transport Tasmania (Monday - Friday, between 9am-5pm) (scan QR code)

Tasmania Edition 03

(03) 6166 3343

Helpful tip: Tasmanian Seniors Card holders may be eligible for free or discounted travel across a range of public transport services. Check the Tasmanian Government transport website for current timetables, service updates and eligibility.

Community transport services For seniors who cannot easily use public transport, community transport provides door-to-door assistance for: » Medical appointments » Shopping trips » Social activities » Day programs and community events

These services are delivered by local councils, neighbourhood houses, and community organisations.

Eligibility Generally available to people aged 65+, or 50+ for Aboriginal and Torres Strait Islander people, who have difficulty using regular public transport. Or who are supported under My Aged Care’s Support at Home Program. To find a service near you: Contact My Aged Care or your local council My Aged Care

Transport Access Scheme (Tasmania) — taxi subsidy scheme Tasmania’s equivalent taxi subsidy program is the Transport Access Scheme (TAS). It supports people who cannot use public transport safely or independently due to disability or mobility limitations.

What it provides » Subsidised taxi fares for eligible trips » Valid for standard taxis and wheelchairaccessible taxis » Supports everyday travel for shopping, appointments and social activities » Can be used across Tasmania with approved providers

Eligibility Applicants must be Tasmanian residents who: » Have a permanent disability or mobility condition, and » Are unable to use regular public transport independently

Apply or learn more: transport.tas.gov.au

1800 200 422

Ride-sharing and on-demand services Services available across Tasmania include: » Uber (available in Hobart, Launceston and some regional centres) » Local taxi operators, including wheelchair-accessible taxis » Uber Assist, where available, for support getting in and out of vehicles » Local council-supported community shuttles in some regions Ride-share providers often include features such as: Assistive driver training, Upfront pricing, Door-to-door support.

Call Transport Tasmania (Monday - Friday, between 9am-5pm) (scan QR code)

(03) 6166 3343

Free travel for Tasmanian seniors: Tasmanian Seniors Card holders do not receive annual longdistance travel vouchers. However, they are eligible for free or discounted public transport, depending on the service and time of travel, and can be used on: • Free off-peak travel on Metro Tasmania bus services • Concession fares on eligible regional and long-distance bus services • Discounted fares on some ferry services, subject to operator conditions For regional and longer-distance travel (eg. services connecting Hobart with Launceston or the NorthWest Coast), concessions are generally offered rather than free travel, and conditions vary by provider. agedcareguide.com.au

Support at Home

Technology at Home

Planning & Preparation

Moving into care is about more than a place to live – it’s about support, dignity and peace of mind. Tasmania Edition 03

Planning ahead: Wills, Powers of Attorney & Enduring Guardianship Protecting your choices, values and future wellbeing As we age, having the right legal documents in place helps ensure your wishes are followed - and it takes pressure off your loved ones during difficult times. There are two main areas to plan for: » Your money and property » Your healthcare and lifestyle decisions Here’s a guide to the most important tools:

Enduring Power of Attorney (financial) » What it does: Lets you appoint someone you trust to manage your money and property - such as paying bills, accessing bank accounts, or selling assets if needed. » When it takes effect: You choose. It can start immediately or only if you lose capacity. » Why it matters: Without this, no one - not even your partner - can legally access your finances unless they apply to the courts.

Enduring Guardian (health and lifestyle decisions) In Tasmania, healthcare and lifestyle decisions are managed through an Enduring Guardian. » What it does: Allows you to appoint someone to make healthcare, medical, lifestyle and personal decisions on your behalf if you lose capacity. » What it can include: Decisions about medical treatment, accommodation, services and day-to-day care. » Why it matters: Ensures decisions are made by someone who understands your values, preferences and wishes.

What does an Executor of a will do? Understanding how this role differs from Powers of Attorney and Guardianship. An Executor is the person named in a will to carry out the wishes of someone after they have died. It’s a role that only begins after death, and it is different from the roles of Enduring Power of Attorney and Enduring Guardian, which apply while someone is still alive but may have lost capacity.

The Executor’s key responsibilities: » Locate and secure the will » Apply for probate, if required (a legal process confirming the will is valid) » Arrange the funeral (if not already planned or prepaid) » Notify banks, Centrelink, super funds, and other institutions » Identify and value assets and debts » Distribute the estate according to the will » Manage tax returns and financial closures » Deal with disputes or legal claims against the estate It’s a job that can take months, sometimes over a year, depending on the complexity of the estate. agedcareguide.com.au

Support at Home

Technology at Home

Planning & Preparation

Planning ahead: Wills, powers of attorney & enduring guardianship Cont'd

Executor vs. Power of Attorney / Guardian: What’s the difference? Role

When it applies

What it covers

Executor

After death

Carries out the will, distributes estate, finalises legal/financial matters

Enduring Power of Attorney

While the person is alive (but lacks capacity)

Manages finances, banking, property decisions

Enduring Guardian

While the person is alive (but lacks capacity)

Makes health and lifestyle decisions

Key things to know

Who should you choose?

» You can appoint different people for each role, or the same person for all.

The Executor should be someone:

» These roles are legally binding and remain in effect if you lose capacity—unlike general powers of attorney.

» You trust to act responsibly

» Rules vary by state, so check local requirements or speak to a solicitor.

» Ideally, not much older than you. Many people choose a family member, close friend, or solicitor. You can also appoint joint Executors if needed.

» Make sure your appointed decision-makers know your wishes and have access to the documents when needed. Putting these documents in place now protects your independence and your peace of mind.

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» Who is organised, willing, and emotionally prepared

Preparing for the next chapter: A guide for families and older Australians What you’ll find in this section:

1 The emotional journey » Coming to terms with change, loss, and new beginnings » Supporting autonomy, identity and dignity when moving into care » Advance Care Planning: Making your values known and respected

2 Practical realities & speaking up when it matters » What daily life in aged care looks like » Food, dining, and activity options

Entering aged care is a significant life transition - one that can bring mixed emotions, big decisions, and important conversations. Whether you’re considering residential care for yourself or a loved one, this section is here to support you with clarity, empathy, and practical guidance. Like any major life event - a new job, a new home, or retirement - this move is also a time to pause, reflect, and plan. From reviewing your legal arrangements to talking about care preferences, it’s about ensuring the next chapter is one of comfort, dignity, and choice. We know it’s not always easy. Change rarely is. But with the right information and support, it can be a step toward greater peace of mind - for everyone involved.

» How concerns and complaints are managed » Ways to speak up or advocate for a loved one

3 Legal and life planning » Getting your affairs in order (without being overwhelmed) » Understanding wills, power of attorney & enduring guardianship » Protecting your health and financial wishes for the future

4 Forward planning with purpose » Yes, this includes funerals — but it’s not about endings » Learn how to honour a life well lived and support those left behind » Featuring expert guidance and trusted services

agedcareguide.com.au

Forward planning with purpose

Support at Home

Planning ahead means your wishes are clear — and your loved ones are supported.

Technology at Home

Planning & Preparation

Legacy, funeral planning & honouring a life Talking about death isn’t easy - but planning ahead can ease the burden for everyone. It’s not just about logistics or legalities. It’s about honouring a life well lived and making sure that, when the time comes, things are carried out with care and clarity.

Why planning matters Just as we plan for a birth or a wedding, planning for end-of-life helps loved ones feel more prepared and less overwhelmed. Whether it’s choosing between a burial or cremation, deciding on music or readings, or documenting preferences for a memorial, having these conversations early ensures wishes are respected.

A personal legacy Legacy is more than just paperwork it’s about stories, values and memories. Many people choose to leave a personal mark: writing letters to loved ones, recording a short video, creating a memory book or nominating a cause for donations in their name. These are simple but meaningful ways to leave behind something lasting. 48

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Funeral planning basics You don’t need to know all the answers, but a few early decisions can make a big difference. Consider: » Appointing someone to manage your funeral arrangements » Pre-selecting a funeral director or service » Documenting music, poems, or religious/ cultural preferences » Noting if you’d prefer a smaller private ceremony or public celebration repaid funeral plans are also an option, P offering financial and emotional relief for families later.

Support when it’s needed For those supporting a loved one through this process, grief can begin long before the final goodbye. Take time to talk, listen and ask what’s important to them. When the time comes, having a plan already in place allows families to focus on what matters most - being there for each other. Preparing for the end doesn’t mean giving up – it means showing up, with love and intention.

Planning ahead: Advance Care Planning (ACP) Making sure your voice is heard, even if you can’t speak for yourself.

How do I get one?

Advance Care Planning is all about making your healthcare wishes known before you’re ever in a situation where you can’t make decisions yourself - such as during a serious illness or after a medical emergency.

» Talking to your doctor or aged care provider

It gives you the opportunity to say what matters to you, and it gives your loved ones peace of mind knowing they’re doing what you would want.

What is an Advance Care Directive? An Advance Care Directive (ACD) is the legal document you complete as part of your planning. It outlines: » The types of treatment you would or wouldn’t want (like life support, CPR, or feeding tubes) » Your preferences for comfort and care (such as pain relief, staying at home, or cultural/religious wishes) » Who you want to make decisions for you if you’re unable to

Do I need one? You don’t have to have one, but it’s strongly encouraged — especially if: » You’re moving into aged care » You’re managing a long-term illness or dementia » You simply want to stay in control of your future healthcare Aged care homes will usually ask about this when you move in. While it’s not required by law, it helps staff deliver care that respects your values and choices.

You can start the process by: » Visiting advancecareplanning.org.au to download forms for your state or territory » Appointing a trusted person to act on your behalf (often called a substitute decisionmaker or enduring guardian)

Things to include in your plan: » “If I can’t recognise my family, I want comfort care only” » “I would want every medical treatment if there’s a chance of recovery” » “I’d like music or prayer during my care” » “I do not want to be transferred to hospital unless necessary”

Advance Care Planning helps you stay in charge of your care - even when life doesn’t go to plan. It’s not just about preparing for the end – it’s about protecting your values and giving your loved ones confidence in doing what’s right for you.

Advance Care Planning Services For more information, visit advancecareplanning.org.au (Scan QR code)

agedcareguide.com.au

Funerals: A thoughtful approach to planning ahead

Support at Home

Why pre-planning matters Choosing a funeral director early means your wishes, or those of your loved one, are respected and carried out without urgency. It also ensures key details such as burial or cremation preferences, cultural or religious practices, and service arrangements - are documented and communicated in advance.

Choosing the right funeral director

Technology at Home

Recommendations matter: Ask friends, family, aged care staff or your GP for referrals.

Planning & Preparation

Services provided: Ask what’s included - transport, paperwork, service coordination, viewing, or cultural rituals. When moving into an aged care home, families are often asked whether a funeral director has been nominated. While it may feel confronting, having these details organised in advance can ease emotional and practical pressure when the time comes. Making decisions during a time of grief can be overwhelming - planning ahead gives families clarity, confidence, and peace of mind.

Funerals For more information, visit: agedcareguide.com. au/s/funerals (Scan QR code)

Tasmania Edition 03

Communication & care: Choose someone who listens, explains clearly, and offers compassionate support. Transparency on costs: Request a full itemised quote and clarify which services are optional. Cultural & personal fit: Make sure they can honour spiritual, cultural or family preferences. Use the directory - Aged Care Guide

What happens after a resident passes away? When a resident passes away in an aged care home, the staff will contact the nominated next of kin and, if a funeral director has been selected, arrange for them to be notified. The home will typically assist with initial paperwork and provide time for family and friends to visit, say goodbye, and begin making arrangements.

Compassionate Care. Meaningful Support. Simplicity Funerals supports families across Tasmania with straightforward funeral services grounded in dignity, clarity, and respect. With thoughtfully tailored arrangements and transparent pricing, we aim to ease the burden during one of life’s most challenging moments. Whether planning ahead or seeking immediate support, our experienced team works with empathy and efficiency, always mindful of individual wishes and cultural needs. By working closely across the care sector, we help create arrangements that are thoughtful, respectful, and shaped around each person’s values.

Here for you 24/7 55 locations across Australia Decades of experience

simplicityfunerals.com.au

1300 556 222

agedcareguide.com.au

Find aged care services and providers in your local area - with ease

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In-home care services

The following pages list approved in-home care service providers and the types of support they offer to help older Australians remain independent in their own homes. From government-funded options like CHSP and DVA programs to private care and specialist services, these tables outline what each provider offers at a glance. For additional information or to confirm service availability in your area, contact providers directly using the contact details listed, or visit agedcareguide.com.au and search for them by name.

CHSP funded services

DVA services

The Commonwealth Home Support Programme (CHSP) funds providers to deliver entry-level support that helps older people stay at home. Services may include domestic help, transport, nursing, home maintenance, and allied health. Providers must follow CHSP service guidelines to ensure appropriate care.

The Department of Veterans’ Affairs (DVA) supports eligible veterans and their families with a range of in-home care services. These include Veterans’ Home Care (VHC) for basic support, Community Nursing for more complex needs, respite care, and household assistance – to help veterans remain independent at home.

Private funding available Private funding means paying for home care services directly, without government subsidies. It offers faster access, more provider choice, and flexibility – ideal for those not yet approved for funding, waiting for a package, or needing extra support beyond what’s included in their current plan.

VHC services Veterans’ Home Care (VHC), funded by DVA, provides basic in-home help for eligible veterans and dependents. Services include personal care, domestic help, garden and home maintenance, and respite. VHC is best suited for those needing low-level support – not complex or high-care services.

agedcareguide.com.au

1300 225 273 ● A Better Life Home Care Services . 07 3273 3135 A2Z Care Plus 0401 093 396 Abigail Mamas Healthcare Services 02 8544 0487 Activ8 Health Club 1800 247 342 AHP Disability Services 0414 608 341 Alternative Answers 1800 264 357 ● Angels Care Australia 1800 466 300 ● Anglicare TAS Home Care Services 1300 440 539 Aspire & Grow Therapy Services Australian Recreational Therapy Association 02 9887 2111 Australian Red Cross Aged Care Services TAS 6235 6077 ● 02 8315 2834 Avant Innovations 1800 911 989 Baldwin Living HomeServe 1300 012 378 Best Home Therapy 0413 774 411 Bright Diets 1800 527 272 ● Calvary Home Care Tasmania Calvary Home Maintenance & Modifications 1800 527 272

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1300 227 827 ● ● 1300 722 400 ● 07 3472 5655 ● 1800 012 273 6261 7330 ● 08 8632 9700 6442 2132 6240 3323 1300 008 018 0407 224 391 1300 761 965 1800 684 098 ● 0432 889 752 1300 177 877 ● 6344 8244 1300 648 688 6277 8800 ● 07 5536 6400 0408 059 395 1300 133 633

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Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Notes

Partner Profile Page

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Community Based Support In-Home Care Services Community Care TASMANIA Complete Healthcare Connect Continuity Care Australia Corumbene Community Services Developing UR Life Dixons Pharmacy Dovida - Hobart Dovida Australia Dynamic Lawn & Garden Care Encara | Allied Health Family Based Care Tasmania Feed Your Future Dietetics Find a Carer Freedom Home Care Get Picked Up Glenview Home Care Great Ideas in Nutrition Greenlight hc Guardian Nursing Agency

Medication Supervision

Meals and/or Shopping

Home Maintenance/Gardening

Health Professionals

Domestic Assistance

Dementia Care

VHC Services

DVA Services

Phone (03)

Private Funding Available

Services

CHSP Funded Services

In-home care services

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● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Note 4

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● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

15 15

● ● ● ● ● ● ●

● ● ● ●

● ● ● ● ● ● ●

● ● ● ●

12-13 12-13

OBC OBC

● ● ● ● Gardening excluded

● ● ● ● ● ● ● ● ● ● ● ● ● ● Note 5

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

Note: 1. Assistive technology & mobility equipment, carer support & pet care 2. In home care for private clients 3. Services provided as daily telephone support through Telecross; Only available in Scottsdale, Campbell Town and northern areas 4. Services are available in southern Tasmania only 5. Companionship and errand service also available

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

Tasmania Edition 03

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

13 72 58 Salvos Home Care TAS ● 1300 001 050 Seating Matters 1300 650 803 ● Silverchain TAS 0409 977 620 Simply Helping Franchising 1300 380 694 Simply Nutrition Dietitians 02 9426 8999 South West Community Transport Support at Home with Care Forward North 1300 364 876 ● Support at Home with Care Forward 1300 364 876 ● North West Support at Home with Care Forward South 1300 364 876 ● 0451 335 952 ● Support Space 1300 787 392 Sureway Health & Wellbeing 5229 2260 The Brainary 1300 854 080 ● The CareSide 1300 798 908 The Diabetes Kitchen 6208 0500 The District Nurses The District Nurses - End of Life Care 6208 0500 Supplementary Services 6208 0500 The District Nurses Home Care Services ● 6208 0500 The District Nurses Private Services ● 1800 155 255 The Good Meal Co. 02 4254 6226 The INS Group 02 4001 0113 The Kaden Centre 07 3556 7777 The Laundry Lady 6243 6044 The Parkside Foundation The Parkside Foundation Respite Options 6243 6044 ● 8585 6685 Therapeutic Pillow International 1300 661 945 Therapy Alliance Group Toosey Community Home Support Program 6391 1202 ● 8201 7137 Topcat Healthcare ● 0481 054 899 Unique Care and Accommodation Uniting AgeWell Respite and Carer Support 1300 783 435 ● Tasmania 6232 1222 VisAbility Tasmania 6394 4111 West Tamar Physiotherapy 6452 2722 Wyndarra Centre In Home Care ● 6442 1760 Wynyard Care Centre

●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

●

● ●

●

Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Medication Supervision

Meals and/or Shopping

Home Maintenance/Gardening

Health Professionals

Domestic Assistance

Dementia Care

VHC Services

DVA Services

Phone (03)

Private Funding Available

Services

CHSP Funded Services

In-home care services

Notes

Partner Profile Page

● ● ●

3, 72

● ● ● ● ●

12-13

● ● ● ● ● ● ● ● ●

12-13

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

12-13

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

●

29 Note 1

● ● ● Includes end of life care ● ● ● Note 2 Note 3

29 29

● ● ●

● ● ● Note 4 ● ● ● IBC

● ● ● ● ● ● ● ● ● ● ● ● ●

Orientation & mobility training ● ● ● ● ● ●

Note: 1. This program is funded by the Department of Health (Tasmania) 2. Northern & Southern Tasmania regions 3. Provide home delivered meals only 4. Flexible respite & Allied Health available

Tasmania Edition 03

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Abbreviations HC High Care LC Low Care AC Aged Care ACAT Aged Care Assessment Team ACF Aged Care Facility Aged Care Service Aged Care Service(s) Apts Apartments Assoc Association ATSI Aboriginal, Torres Strait Islander Aust Australia(n) CALD Culturally and Linguistically Diverse CBC Centre Based Care CC Community Care/Care Community CDC Consumer Directed Care CHSP Commonwealth Home Support Programme Cncl Council Cnr Corner Com’ty Community Coop Cooperative Corp Corporation CS Community Service(s) Ct Court Ctr Centre D Divider DAP Daily Accommodation Payment DBMAS Dementia Behaviour Management Advisory Service Dem Dementia Dis Disability Dist District DRC Day Respite Centre DTC Day Therapy Centre DVA Department of Veterans’ Affairs Estn Eastern Fac Facility Fmr Former Gdns Gardens HC or H/Care Home Care HS or H/Serv Health Service(s) HCC Home Care Community HCS Home Care Service(s) HCSS Home & Carer Support Service(s) HL Healthy Living Hlth Health Hosp Hospital HSP/S Home Support Program/Service(s) HSS Home Support Services(s) IBC Inside Back Cover IFC Inside Front Cover IHC In Home Care IL Independent Living ILU Independent Living Unit(s)

Indep IT LGA LGBTIQ+ LHD Lwr Maint Mem Metro MPHS MPS Mt NH or N/Home N/hood NESB NRAS Nth(n NW OBC PAG Pk Prog Pt Pnt RAC RAD RAS RC Reg Res RLU RV SBRT SAH SE Serv SL Soc SRS SSG Sth Sthn STRC Supp SW Tce TCP VHC Vlg W/Centre Wstn

Independent Information Technology Local Government Area(s) Lesbian Gay Bisexual Transgender Intersex Queer Local Health District Lower Maintenance Memorial Metropolitan Multi Purpose Health Service Multi Purpose Service Mount Nursing Home Neighbourhood Non-English Speaking Background National Rental Affordability Scheme North(ern) North West Outside Back Cover Planned Activity Group(s) Park Program(s) Port Point Residential Aged Care Refundable Accommodation Deposit Regional Assessment Service Residential Care Regional Residential Retirement Living Unit(s) Retirement Village Severe Behaviour Response Teams Support at Home South East(ern) Service(s) Supported Living Social Supported Residential Service Social Support Group(s) South Southern Short Term Restorative Care Support/Supported South West(ern) Terrace Transition Care Program(s) Veterans’ Home Care Village Wellness Centre Western

agedcareguide.com.au

Support at Home

If you’ve been approved for a government-funded Support at Home (SAH), you have the option to choose an approved provider to deliver the care and support you need at home. These services are designed to help you stay safe, comfortable, and independent in your own home for as long as possible. Some providers offer support in just one local area, while others may service a wider region – so it’s worth comparing what’s available near you.

How to use the following pages On the following pages, you’ll find an alphabetical list of approved Support at Home providers, organised by region to help make your search easier. To simplify things further, each of the three regions has been broken down into local council districts. Use the maps and lists on pages 61 as a quick reference to find your region and council group. For example, Launceston is grouped under Northern and colour-coded to match. A simpler way to search The directory is arranged in alphabetical order to help you find services quickly and easily. Each provider is listed with a contact phone number – so you can reach out directly and speak to someone without needing to go online. Should you need more detailed information about any provider, visit agedcareguide.com.au and search for them by name.

Tasmania Edition 03

Tasmania

King Island

Northern

North Western 01. 02. 03. 04. 05. 06. 07. 08. 09. 10.

Burnie 06 Central Coast Circular Head Devonport Kentish King Island Latrobe Waratah-Wynyard West Coast Break O‘Day 03

11. 12. 13. 14. 15. 16. 17. 18.

Southern 19. Central Highlands 12 20. Clarence 21. Derwent Valley 22. Glamorgan Spring Bay 23. Glenorchy 24. Hobart 25. Huon Valley 26. Kingborough 27. Sorell 28. 11Southern Midlands 29. Tasman

Dorset Flinders George Town Launceston Meander Valley Northern Midlands West Tamar Brighton 13

04 02

17 14

10 15

09 19

Tasmania 18

North Western

Northern

23 24

Southern

01. Burnie 19. Central Highlands 11. Dorset 29 02. Central Coast 20. Clarence 12. Flinders 25 03. Circular Head 21. Derwent Valley 13. George Town 04. Devonport 22. Glamorgan Spring Bay 14. Launceston 05. Kentish 23. Glenorchy 15. Meander Valley Tasmania asmania nia Tasmania 06. King Island 24. Hobart 16. Northern Midlands 07. Latrobe 25. Huon Valley 17. West Tamar NorthernNorthern SouthernSouthern NorthWestern Western Northern Northern Southern Southern orthNorth Western North Western 08. Waratah-Wynyard 26. Kingborough 18. Brighton 1. Burnie 19. Central Central Highlands nieBurnie 01. Burnie 09. West 19. 19.Highlands Central Highlands 19. Central Highlands 11. Dorset Dorset 27. Sorell 11. Coast Dorset 11. 11. Dorset 2. Central Central Coast 20. Clarence Clarence ntral Coast 02.Coast Central Coast 20. 20. Clarence 28. Southern Midlands 20. Clarence 12. Flinders Flinders 10. Break 12. O‘Day Flinders 12. 12. Flinders 3. Circular Circular Head 21. Derwent Derwent Valley Valley cular Head 03. Head Circular Head 13. George 21. 21. Valley Derwent Valley 13. George George Town 29. Tasman 13. Town 13.Town George Town 21. Derwent 4.onport Devonport 22. Glamorgan Glamorgan Spring Bay Devonport 04. Devonport 22. 22. Glamorgan Spring Spring Bay 22. Glamorgan Spring Bay Bay 14. Launceston Launceston 14. Launceston 14. 14. Launceston 5. Kentish 23. Glenorchy ntish Kentish 05. Kentish 23. Glenorchy 23. Glenorchy 15. Meander Meander Valley Valley23. Glenorchy 15. Meander 15. Valley 15. Valley Meander 6. King06. Island 24. Hobart Hobart g Island King Island King Island 24. 24. Hobart 24. Hobart 16. Northern Northern MidlandsMidlands 16. Northern 16. Midlands 16. Midlands Northern 7. Latrobe 25. Huon Valley robe Latrobe 07. Latrobe 25. Huon 25. Valley Huon Valley 25. Huon Valley 17. West Tamar 17. West 17. West Tamar 17. Tamar West Tamar 8. Waratah-Wynyard 26. Kingborough ratah-Wynyard Waratah-Wynyard 08. Waratah-Wynyard 26. Kingborough 26. Kingborough 26. Kingborough 18. Brighton 18. Brighton 18. Brighton 18. Brighton 9. West Coast 27. Sorell Sorell st West Coast Coast 09. West Coast 27. 27. Sorell 27. Sorell 0. Break O‘Day 28. Southern Southern MidlandsMidlands akBreak O‘Day O‘Day 10. Break O‘Day 28. 28. Midlands Southern 28. Southern Midlands 29. Tasman 29. Tasman 29. Tasman 29. Tasman agedcareguide.com.au 61 26

Support at Home: North Western Northern North Western Abigail Mamas Healthcare Services & 0401 093 396 Note: African, Arabic, Asian, Austrian, Northern European Advocacy Tasmania & 1800 005 131 Partner Profile Page: 5 Anglicare TAS Home Care Packages North West

& 1800 466 300

BaptistCare Home Help Orana

Freedom Home Care & 6344 8244 Guardian Nursing Agency

& 1300 133 633

Happy Living Home Care Packages

& 1300 911 728

HealthWest Community Services & 6495 1570 integratedliving Tasmania & 1300 782 896

MRM Care Consultant & 0449 021 261 My Meals

& 0428 717 379 OneCare Home Care Services Tasmania

& (03) 6220 1200

Partner Profile Page: IFC Patty Health and Care Support Services & 08 7009 4495

& 13 22 78

Partner Profile Page: 17

Calvary Home Care - Tasmania & 1800 527 272

Leonie's Caring & 1800 491 805

& 1800 472 273

Partner Profile Page: 15

Let's Get Care (TAS) & 1300 497 442

& 1300 144 144

Lite n' Easy

Partner Profile Page: 19

Care Next Door & 02 9666 7930 Community Care TASMANIA

& 1300 722 400

& 13 15 12

Note: Fee for service available

Note: Bhutanese, CALD, LGBTIQ, NESB, Nepalese

Partner Profile Page: 8-9

Continuity Care Australia & 1800 012 273

& 9318 1111

Family Based Care Tasmania

& 1800 684 098

Note: ATSI, CALD, Chinese, Filipino, Indonesian, Irish, LGBTIQ, Malaysian, Singaporean

Prompt Care TAS Respect Home Care Note: Fee for service available Salvos Home Care TAS

& 13 72 58

Note: Fee for service available

Southern Cross Care Home & Community Services - Statewide & 6185 0700 The CareSide

& 1300 854 080 The District Nurses Home Care Packages & 6208 0500 Partner Profile Page: 29 The Good Meal Co.

& 1800 155 255 Trilogy Care

& 1300 459 190

Note: ATSI, CALD, LGBTIQ Partner Profile Page: 63 Uniting AgeWell Tasmania North West Home Care

& 1300 783 435 Note: ATSI

Partner Profile Page: IBC Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider)

MCWA - Aged Care With A Difference

Partner Profile Page: 3, 72

Note: Bosnian, CALD, Croatian, European, Former Yugoslavian, Italian, LGBTIQ, Macedonian, Maltese, Russian, Serbian, Slavic, Turkish, Ukrainian

Silverchain TAS & 1300 650 803

& 0450 876 088

Partner Profile Page: 25

& 6442 1760

Wynyard Care Centre

Mr Meticulous Services - cleaning +house & 0402 317 313

ATSI Aboriginal, Torres TorresStrait StraitIslander Islander CALDCALD Culturally and and Linguistically Diverse IBC Inside Cover IFC Inside Front Cover OBC Outside Back Cover ATSI Aboriginal, Culturally Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex andBack Questioning NESB Non-English Speaking Background. LGBTIQ Lesbian, Gay,should Bisexual, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes notTransgender, imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

Tasmania Edition 03

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

Support at Home: Northern Northern Abigail Mamas Healthcare Services & 0401 093 396 Note: African, Arabic, Asian, Austrian, Northern European Advocacy Tasmania & 1800 005 131 Partner Profile Page: 5 Anglicare TAS Home Care Packages North & 1800 466 300 Calvary Home Care - Tasmania & 1800 527 272 Partner Profile Page: 15 Care Next Door

& 02 9666 7930 Community Care TASMANIA & 1300 722 400 Note: Bhutanese, CALD, LGBTIQ, NESB, Nepalese Complete Healthcare Connect & 07 3472 5655 Continuity Care Australia & 1800 012 273 Dynamic Lawn & Garden Care & 0407 224 391 Family Based Care Tasmania & 1800 684 098 Note: ATSI, CALD, Chinese, Filipino, Indonesian, Irish, LGBTIQ, Malaysian, Singaporean Feros Care/ At-home aged care in Tasmania

& 1300 418 418

Freedom Home Care & 6344 8244 Guardian Nursing Agency

& 1300 133 633

Happy Living Home Care Packages

& 1300 911 728

Independent Health Care Service Launceston & 6228 3899 integratedliving Northern (TAS) & 1300 782 896 Note: Veterans' Home Care funding is only available for nursing services. Partner Profile Page: 17 integratedliving Tasmania & 1300 782 896 Partner Profile Page: 17

Medea Park Residential Care & 6376 1355 Mr Meticulous Services - cleaning +house

& 6208 0500

MRM Care Consultant

Partner Profile Page: 29

My Meals & 0428 717 379

& 1800 155 255

OneCare Home Care Services Tasmania & (03) 6220 1200

& 6391 1202

Partner Profile Page: IFC

& 1300 459 190

& 0449 021 261

Patty Health and Care Support Services & 08 7009 4495

Leonie's Caring

Let's Get Care (TAS)

& 1300 188 740

Lite n' Easy

Respect Home Care & 1300 144 144 Note: Fee for service available

Note: Fee for service available

Partner Profile Page: 19

& 1300 497 442 & 13 15 12

Partner Profile Page: 8-9 May Shaw Home Care

The District Nurses Home Care Packages

& 0402 317 313

Prompt Care TAS & 1800 472 273

& 1800 491 805

The CareSide & 1300 854 080

Regis Home Care Tasmania - North

Silverchain TAS

& 1300 650 803

& 6257 9100

Partner Profile Page: 25

MCWA - Aged Care With A Difference & 9318 1111 Note: Bosnian, CALD, Croatian, European, Former Yugoslavian, Italian, LGBTIQ, Macedonian, Maltese, Russian, Serbian, Slavic, Turkish, Ukrainian

Southern Cross Care Home & Community Services - Statewide & 6185 0700

The Good Meal Co. Toosey Community Care Note: DVA Community Nursing Trilogy Care

Note: ATSI, CALD, LGBTIQ Partner Profile Page: 63

Uniting AgeWell Tasmania North Home Care & 1300 783 435 Partner Profile Page: IBC Uniting AgeWell Tasmania North West Home Care

& 1300 783 435 Note: ATSI

Partner Profile Page: IBC Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

ATSI Aboriginal, Torres Strait Islander and Linguistically Diverse Insideand Back Cover IFC Inside Front Cover OBC OutsideBackground. Back Cover ATSI Aboriginal, Torres Strait Islander CALD Culturally CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender,IBC Intersex Questioning NESB Non-English Speaking LGBTIQ Lesbian, Gay, Bisexual, Transgender, IntersexAlland Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

Tasmania Edition 03

Support at Home: Southern Southern Abigail Mamas Healthcare Services & 0401 093 396 Note: African, Arabic, Asian, Austrian, Northern European

Feros Care/ At-home aged care in Tasmania & 1300 418 418

May Shaw Home Care & 6257 9100

Advocacy Tasmania & 1800 005 131

& 6277 8800

Glenview Home Care

& 9318 1111

Partner Profile Page: 5 Anglicare TAS Home Care Packages South & 1800 466 300

& 6295 1125

Guardian Nursing Agency

Happy Living Home Care Packages & 1300 911 728

Migrant Resource Centre Home Care & 6221 0999 Note: CALD

& 1300 650 803

Mr Meticulous Services - cleaning +house & 0402 317 313

Southern Cross Care Home & Community Services - Statewide & 6185 0700

Note: CALD, Filipino, LGBTIQ, Polish

& 1300 133 633

Huon Regional Care Home Care & 6264 7108

Calvary Home Care - Tasmania

Independent Health Care Service Hobart & 6228 3899

Partner Profile Page: 15 Care Next Door

& 02 9666 7930 Christian Homes Tasmania Home Care Services & 6239 3516

Independent Health Care Service Southern Tasmania

& 6228 3899

MRM Care Consultant

integratedliving Tasmania

OneCare Home Care Services Tasmania & (03) 6220 1200

Partner Profile Page: 17

Partner Profile Page: IFC

& 1800 155 255

Just Better Care Hobart

Patty Health and Care Support Services & 08 7009 4495

The Parkside Foundation Home Care Packages & 6243 6044 Note: CALD

Karadi Aboriginal Corporation Aged Care & 6272 3511 Note: ATSI

Complete Healthcare Connect & 07 3472 5655

KNC Home Care Packages & 02 9988 4966

Continuity Care Australia & 1800 012 273

Leonie's Caring & 1800 491 805

Corumbene Community Services

Let's Get Care (TAS) & 1300 497 442

& 1300 144 144

Lite n' Easy & 13 15 12 Note: Fee for service available

Partner Profile Page: 19

Note: ATSI, CALD, Chinese, Filipino, Indonesian, Irish, LGBTIQ, Malaysian, Singaporean

The CareSide

& 1300 782 896

Partner Profile Page: 22-23

Family Based Care Tasmania

Partner Profile Page: 25

The District Nurses Home Care Packages & 6208 0500

Community Care TASMANIA & 1300 722 400 Note: Bhutanese, CALD, LGBTIQ, NESB, Nepalese

& 1800 684 098

Silverchain TAS

My Meals

& 0428 717 379

Partner Profile Page: OBC

Dovida Australia

Note: ATSI

& 1300 854 080

& 1300 930 239

& 1300 008 018

SETAC Community Care

& 0449 021 261

Community Based Support Home Care Packages & 1300 227 827

& 6261 7330

Partner Profile Page: 3, 72

Note: Bosnian, CALD, Croatian, European, Former Yugoslavian, Italian, LGBTIQ, Macedonian, Maltese, Russian, Serbian, Slavic, Turkish, Ukrainian

Baldwin Living HomeServe & 1800 911 989

& 1800 527 272

MCWA - Aged Care With A Difference

Salvos Home Care TAS & 13 72 58 Note: Fee for service available

Pearl Home Care - Hobart

& 0435 005 393

Prompt Care TAS & 1800 472 273 Regis Home Care Tasmania - South

& 1300 998 100

Partner Profile Page: 29 The Good Meal Co.

Trilogy Care

& 1300 459 190

Note: ATSI, CALD, LGBTIQ Partner Profile Page: 63 Uniting AgeWell Tasmania South Home Care

Note: Priority for clients with short term memory loss

& 6240 8700

Respect Home Care

Partner Profile Page: IBC

Note: Fee for service available

Note: CALD

Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

Partner Profile Page: 8-9

ATSI Culturally and Linguistically Diverse IBC Inside Cover IFC Inside Front Cover OBC Outside Back Cover ATSIAboriginal, Aboriginal,Torres TorresStrait StraitIslander Islander CALD CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex andBack Questioning NESB Non-English Speaking Background. LGBTIQ Lesbian, notes Gay, Bisexual, Transgender, Intersex Questioning NESB Non-English Speaking Background Ethnic/cultural should not imply exclusivity. All and services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

agedcareguide.com.au

Culturally Appropriate Support at Home Cultural Group

Service Provider

African

Abigail Mamas Healthcare Services

0401 093 396

Phone

Arabic

Abigail Mamas Healthcare Services

0401 093 396

Asian

Abigail Mamas Healthcare Services

0401 093 396

ATSI

Family Based Care Tasmania

1800 684 098

ATSI

Karadi Aboriginal Corporation Aged Care

6272 3511

ATSI

SETAC Community Care

6295 1125

ATSI

Trilogy Care

1300 459 190

ATSI

Uniting AgeWell Tasmania North West Home Care

1300 783 435

Austrian

Abigail Mamas Healthcare Services Pty Ltd

0401 093 396

Bhutanese

Community Care TASMANIA

1300 722 400

Bosnian

MCWA - Aged Care With A Difference

9318 1111

CALD

Community Care TASMANIA

1300 722 400

CALD

Family Based Care Tasmania

1800 684 098

CALD

Glenview Home Care

6277 8800

CALD

MCWA - Aged Care With A Difference

9318 1111

CALD

Migrant Resource Centre Home Care

6221 0999

CALD

The Parkside Foundation Home Care Packages

6243 6044

CALD

Trilogy Care

1300 459 190

CALD

Uniting AgeWell Tasmania South Home Care

6240 8700

Chinese

Family Based Care Tasmania

1800 684 098

Croatian

MCWA - Aged Care With A Difference

9318 1111

European

MCWA - Aged Care With A Difference

9318 1111

Filipino

Family Based Care Tasmania

1800 684 098

Filipino

Glenview Home Care

6277 8800

Former Yugoslavian

MCWA - Aged Care With A Difference

9318 1111

Indonesian

Family Based Care Tasmania

1800 684 098

Irish

Family Based Care Tasmania

1800 684 098

Italian

MCWA - Aged Care With A Difference

9318 1111

LGBTIQ

Community Care TASMANIA

1300 722 400

LGBTIQ

Family Based Care Tasmania

1800 684 098

LGBTIQ

Glenview Home Care

6277 8800

LGBTIQ

MCWA - Aged Care With A Difference

9318 1111

LGBTIQ

Trilogy Care

1300 459 190

Macedonian

MCWA - Aged Care With A Difference

9318 1111

Malaysian

Family Based Care Tasmania

1800 684 098

Maltese

MCWA - Aged Care With A Difference

9318 1111

Nepalese

Community Care TASMANIA

1300 722 400

NESB

Community Care TASMANIA

1300 722 400

Northern European

Abigail Mamas Healthcare Services Pty Ltd

0401 093 396

Polish

Glenview Home Care

6277 8800

Russian

MCWA - Aged Care With A Difference

9318 1111

Serbian

MCWA - Aged Care With A Difference

9318 1111

Singaporean

Family Based Care Tasmania

1800 684 098

Slavic

MCWA - Aged Care With A Difference

9318 1111

Turkish

MCWA - Aged Care With A Difference

9318 1111

Ukrainian

MCWA - Aged Care With A Difference

9318 1111

Tasmania Edition 03

Products & Services Name

Products & Services Partner

Phone (03) Profile Page

Advocacy and Information Advocacy Tasmania Care Forward Allied Health Services Assessments Calvary Home Care Tasmania Care Forward Allied Health Services Just Better Care Tasmania OneCare DVA Nursing Services The District Nurses The District Nurses Short Term Restorative Care (STRC) Assistive Technology Calvary Home Maintenance & Modifications The District Nurses Short Term Restorative Care (STRC) Case Management Calvary Home Care Tasmania Just Better Care Tasmania OneCare DVA Nursing Services The District Nurses Short Term Restorative Care (STRC) Dementia Advisers Care Forward Allied Health Services End of Life Simplicity Funerals The District Nurses

1800 005 131 1300 364 876

5 12-13

1800 527 272 1300 364 876 1300 930 239 (03) 6220 1200 6208 0500

15 12-13 22-23

6208 0500

1800 527 272

6208 0500

1800 527 272 1300 930 239 (03) 6220 1200

15 22-23

6208 0500

IFC 29

IFC

1300 364 876

12-13

1300 556 222 6208 0500

52-53 29

Partner

Name

Phone (03) Profile Page

The District Nurses Short Term Restorative Care (STRC) Healthcare Equipment Atlas McNeil Healthcare The District Nurses Short Term Restorative Care (STRC) Meal Management Lite n' Easy Medication Management Calvary Home Care Tasmania The District Nurses Short Term Restorative Care (STRC) Mobility and Equipment Calvary Home Maintenance & Modifications The District Nurses Short Term Restorative Care (STRC) Patient Care Equipment Atlas McNeil Healthcare The District Nurses Short Term Restorative Care (STRC) Safety and Security Calvary Home Maintenance & Modifications The District Nurses Short Term Restorative Care (STRC) Skin and Wound Care Atlas McNeil Healthcare

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services. Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

6208 0500

1800 888 541

6208 0500

13 15 12

8-9

1800 527 272

6208 0500

1800 527 272

6208 0500

1800 888 541

6208 0500

1800 527 272

6208 0500

1800 888 541

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

Definition of terms 24-hour On-site Supervision – A person(s) who is/are employed to work in an aged care home and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Now under the Single Assessment System. Assess and approve older people for Australian Government-subsidised aged care services. Aged Care on Site – The retirement village has an aged care facility at the same location. ATSI – Services offered to older Aboriginal & Torres Strait Islander people and their carers. Booked Respite Beds – Dedicated beds that carers can book in advance. CALD – Services offered to culturally and linguistically diverse older people and their carers. Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through government-funded Support at Home or privately funded supports, as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care; outlines care needs and instructions on how these needs will be met. Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services. Centre-based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative. Communal Facilities – Shared facilities for residents such as a community hall, swimming pool or bowling green. Consumer-directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. Daily Accommodation Payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically, for example, monthly. This is not a refundable payment. Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting,’ provided to aged/frail clients and their carers. Includes clients with dementia and disability. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Domestic Assistance – Help with washing clothes, cleaning the property and minor meal preparation. Donor Funded – The purchase price or entry contribution of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge. Home Maintenance/Gardening – Help with replacing tap washers and light globes, minor weeding and sweeping outdoors, minor carpentry repairs and gutter cleaning.

Meals &/or Shopping – Delivery of fresh and frozen meals or transport for food shopping (CBC – meals or light refreshments provided at the centres). Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication. Multi-purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to non-English speaking background older aged people and their carers. Nursing &/or Palliative Care – Registered or enrolled nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toileting; CBC clients receive care at the centre. Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home. RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In-home assessments of new and existing clients/carers for CHSP services. Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in aged care home or purchase on a freehold basis. Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation. Secure Dementia Unit – A secure, specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates, etc. Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry and personal care. Services may be provided on a fee for service basis. Single Bedrooms With Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs. Social &/or Recreational Support – The client participates in social or recreational activities, either in their home or at a community, day or recreational centre. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.

Independent Living Unit (ILU) – Sometimes referred to as a ‘villa’ or ‘apartment’ and located in a retirement village.

Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility but without the funding support.

LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

Transport – Organising or providing transport services such as bus, taxi, private car, etc.

Tasmania Edition 03

Notes:

agedcareguide.com.au

Notes:

Tasmania Edition 03

Notes:

agedcareguide.com.au

Live the life you want, while receiving the care you

need.

today.

1300 111 227

agedcare.salvos.org.au

Live well with choice and peace of mind

Care and support tailored just for you with Uniting AgeWell Support at home Get assistance with personal and clinical care, household chores, assistive technology and transport

Community support and wellbeing Remain connected with social groups, outings, respite and carer services

Strength and resilience

Restore and maintain independence and wellbeing with allied health services, specialist gym and exercise programs*

Retirement living Maintain an independent lifestyle in one of our vibrant retirement living communities With services across Tasmania, Uniting AgeWell’s expert team can help you ﬁnd the care and support to meet your needs.

1300 783 435 * Currently available in Hobart

unitingagewell.org

Your life, your choice, our focus Our range of services will support you in the home and in the community so you can maintain your independence and social connections. Stay in the place you’re familiar with and keep connected with friends and family with support from CBS. The right amount of support from the right people can go a long way.

1300 227 827 cbsaust.org.au

Support at Home 25th Edition - Tasmania