Support at Home Tasmania 2nd Edition

T A S M A N I A ⋄ 2 ND E D I T I O N

support at HOmE A

DPS

PUBLICATION

Helping you stay in your own home and community longer

RESEARCH

PREPARATION

GETTING ASSESSED

FINDING PROVIDERS

HomeSupportGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

MANAGING YOUR SERVICES 1

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INTRODUCTION

Welcome From The General Manager • Brad Keighran

It is my pleasure to welcome you to our newly introduced Support at Home guide, specifically focused on all the information you need to navigate the home care system in your state or territory.

After producing a combined, national guide, presenting information and options on both aged care and home care, we have been specifically asked to bring back our separate home care guide, with a state-based focus, to help you to stay in your own home and community longer. We have tailored this guide to take you through the home care journey — one step at the time.

The journey steps are Research, Preparation, Getting Assessed, Finding Providers and Managing your services, followed by the tables..

You might not enter the system at step 1 and you may even have the need to navigate back to different stages of the steps during your journey.

Wherever you are on your journey this guide will be your helping hand along the way.

Each step is broken down by colours so you will know what information fits each section.

Under the orange Research section, you will find articles on the types of care available, when to consider help, figuring out your eligibility and information on the types of support options that could be available to you.

In the blue highlighted Getting Assessed section, you can find out how to get a My Aged Care reference number, information about waitlists and how to book an assessment.

Use our purple Finding Providers section to learn more about the providers available to you.

The back half of this guide offers an extensive list of operators.

Lastly, to help you manage your services with ease, we have created a pink-coloured section with information on financial advice, wills and estates; letting you know who else can help, such as advocates and placement consultants, giving you an overview of other government-funded supports and how your own council might be able to help you along your journey.

We would like to wish you all the best as you embark on your journey in finding the support at home services to suit your needs.

Our website, HomeSupportGuide.com.au, can also assist you for detailed information articles and an online search section.

As always, we welcome any feedback or suggestions for new content you would like to see in the next edition. Simply email david.mcmanus@dps.com.au to let us know your thoughts.

We look forward to hearing from you.

Regards, Brad Keighran — General Manager

In the Preparation section (coloured green), you will learn how and what to prepare for your assessment. www.HomeSupportGuide.com.au

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Support at Home

Table of Contents

Tasmania Edition 2

INTRODUCTION Welcome from the General Manager Contents How to use this guide Steps to home care

STEP 1 > RESEARCH

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Types of care overview When to consider help Eligibility and assessment Commonwealth Home Support Programme Home Care Packages Consider these support options

Home and garden maintenance

Personal care

Meals and shopping

Transport

Social support

Respite options

Transition care

Short Term Restorative Care

Wellness centres

8 9 10 11 13 18 18 21 24 25 28 30 34 35 35

STEP 2 > PREPARATION

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Preparation overview What documentation you need Checklist Preparing your finances

STEP 3 > GETTING ASSESSED Getting assessed overview Book your assessment My Aged Care reference number Priority and waitlists

2

1 2 5 6

37 40 41 42

43 43 43 44 45

STEP 4 > FINDING PROVIDERS

48

Finding providers overview Before starting services Care agreement Care plan

48 50 50 51

STEP 5 > MANAGING YOUR SERVICES

53

Managing services overview How often should you review your needs Changing providers Who can help Placement consultants Financial advisors Know your rights TABLES In-home care providers Home Care Package providers

53 53 54 55 55 56 57 58 59 62

Editor-in-chief

David McManus General Manager Brad Keighran

DPS Publishing Pty Ltd ABN 53 090 793 730

PO Box 1026 Pasadena SA 5042 1300 186 688

info@dps.com.au

HomeSupportGuide.com.au

Advertising sales@dps.com.au 1300 186 688

Distribution distribution@dps.com.au 1300 186 688

Proudly produced and printed in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given.

Images within this publication may have been altered from their original format.

Images: Shutterstock.com © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher.

Live the life you want, while receiving the care you

need

At Salvos Home Care, our commitment to care ensures you thrive in a community built for your comfort and wellbeing. Whether you need help around the house, assistance getting to appointments, or support with hobbies; our services are tailor-made to your needs and interests.

And our care team?

Lots of heart, humour, and heaps of experience.

Call 1300 111 227 or visit agedcare.salvos.org.au 3

Our work fixes problems, big or small for free.

Advocacy Tasmania has been working for older people, people with disability, mental health or alcohol and other drug issues for over 30 years.

We understand our clients and we know how things work.

We provide our clients with information and options then they decide what happens next.

We work only for our clients and everything we do is confidential and free.

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INTRODUCTION

HOW TO USE THIS GUIDE

This Support at Home guide was created to help you navigate the different home support options available to you to help you stay in your own home and community for as long as possible.

We have broken down the steps to accessing home care to help guide you through, wherever you are on your journey to accessing supports.

Throughout the publication you’ll find QR codes, just like the one placed below, that link through to different online articles. They’ll provide you with even more useful information to help you make the right choice about home care. To find out more about our range of home, aged care, retirement and disability support resources, visit dps.com.au or call 1300 186 688.

The articles in this guide explain the different types of support, when to consider help at home and how to plan and manage your supports.

From simple ways to improve your home environment to understanding governmentfunded programs and how to access self-funded supports, this guide will explain what to consider and help you be better prepared to stay home for longer.

We’ve also included a list of home care services to help you find providers that can deliver the services you need. The in-home care table is an alphabetised list of providers able to support you with a range of basic services funded under the Commonwealth Home Support Programme, such as meals and shopping or home and garden maintenance.

The Home Care Packages table gives an overview of approved providers able to support you with services funded under a Level 1 – 4 Home Care Package. They are listed by region to help you find providers in your area that can support your needs.

For more information about the range of support at home options, including an extensive directory of service providers near you and in-depth provider profiles, head to HomeSupportGuide.com.au.

SCAN

to read more home care articles www.HomeSupportGuide.com.au

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INTRODUCTION

STEPS TO HOME CARE OVERVIEW

If you have realised you need some help to continue living independently in your own home, then you may be wondering where to start.

We’ve broken the process down into simple steps that will help you get from A to B in your home care journey.

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Research

Preparation

Learn about the different types of care and discover what options are available to you.

Get an understanding of what you need to consider and prepare ahead of starting any aged care services.

Getting assessed

Finding providers

Managing services

An aged care assessment will help decide what level of support you require so you can get the care that best meets your needs.

Learn what to look for in a provider to find the right products and services within a given range.

Support At Home Tasmania

Read about managing your supports, for example when your needs change, your supports no longer suit you or you would like to change providers.

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STEP

RESEARCH

01 RESEARCH

WHAT YOU NEED TO KNOW TYPES OF CARE Home care is best described as support services that can provide a certain level of assistance with a range of tasks and chores to help you remain living at home, independently, for as long as possible.

Home care services can be as simple as family and friends helping out, accessing council supports, or as official as receiving government-subsidised supports through the Commonwealth Home Support Programme or a Home Care Package from an aged care provider.

This type of support is an option for people who are getting older, are chronically ill, recovering from surgery or for people living with disability and offers a range of support in areas such as personal care, home maintenance, cooking and meal preparation, health care and transport.

Home and community When accessing home care, you will stay in your own home and community, surrounded by all of your belongings and retaining the freedom to come and go as you please. It means that services or care workers will come into your home to help you out with whatever support you need or have been assessed as needing.

The level of support home care services can provide ranges from a little bit of help with the weekly shopping for example, to high level assistance for several hours each day, helping you shower and get dressed.

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Support At Home Tasmania

In Australia, there are two main streams of home care – the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP) program.

Both programs are subsidised by the government and are available after assessment to see if you are eligible for support.

Other options While these are the most common home care services accessed, there’s a number of other options you may want to consider if you do need some help around the house to live safely, comfortably and well. These include accessing self-funded or private home care services or getting help from personal networks and the community.

Some people use a combination of these options to meet their needs or to assist them while they are waiting to be assessed for government-funded support or for services to become available.

SCAN

to read more Research articles

RESEARCH

WHEN TO CONSIDER HELP

NO NEED TO WAIT

Some immediate signs could be:

Many people put off thinking about home care and it’s sometimes not until a crisis hits, leaving the family scrambling to make arrangements when emotions are at an all-time high. This often means needs aren’t thoroughly assessed and decisions have to be made quickly.

 Loss of driver’s licence

Getting some extra help doesn’t mean you have to give up your freedom and can’t live an independent or active life. It’s never too early to start the conversation about home care so you and your loved ones are prepared, understand your needs and know what support options are available.

 F orgetting where you are or how to get back home

Remain independent Starting home care sooner makes living at home easier and sometimes a little bit of help will mean you can actually remain independent and in your own home for longer while enjoying the things you love.

Getting someone in to help with physically demanding jobs such as weeding and pruning your garden, doesn’t mean you’re admitting you can’t look after the garden anymore. It simply enables you to enjoy your garden without having to do the ‘heavy’ stuff.

 A fall resulting in reduced mobility A hospital stay or procedure that results in the need for temporary care  New fear of being left alone  Decline in general health

 F amily or friends moving away and no one around to help you In other cases, the need for support happens more gradually. You may notice subtle changes such as: S imple daily jobs such as doing laundry and preparing meals start to feel overwhelming and hard to do  Lack of personal grooming Y our living space is becoming messier than usual  F orgetfulness, for example missing meals, medication times and appointments or forgetting to pay bills D ecreased attention to food safety i.e. using foods beyond expiry dates

A need for help

 Avoiding social events or contact with others

While there is no need to wait for a physical illness or health scare to start accessing home care, there are many signs or ‘trigger events’ that could signal a need for help.

 F amily and friends spending more time helping you with everyday tasks There is no shame in admitting that you need some help to remain living in your own home. If you are finding day-to-day tasks harder to do by yourself or see a loved one having a hard time looking after themselves or their home, it may be time to consider your support options. www.HomeSupportGuide.com.au

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RESEARCH

ELIGIBILITY and ASSESSMENT

WHAT IS YOUR ELIGIBILITY Accessing any level of government-subsidised support – such as the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program requires an aged care assessment.

Government-subsidised home care is only available to you if you are aged over 65 years, or over 50 years if you identify as Aboriginal and Torres Strait Islander. If you are under this age, but require in-home support, speak with your GP or look into alternative support options such as privately funded home care.

Assessments for government-supported assistance are conducted either through a Regional Assessment Service (RAS) for CHSP or an Aged Care Assessment Team (ACAT) for HCP supports.

Client record The first step to take is to contact My Aged Care on 1800 200 422 to register yourself for assistance. When you call the contact centre for the first time, an operator will create a client record and ask you a number of questions about your needs, preferences, and any services you already receive. It’s handy to have your Medicare card ready when you register.

Based on this initial conversation, the operator will determine whether you need a formal assessment and, if so, organise an official aged care assessment with a RAS or ACAT. The aged care assessment is all about making sure that the service you receive is the one that is best for you and your carer’s needs.

The meeting is generally held in your own home or in hospital, and will be completed by a health professional such as a doctor, nurse, social worker or occupational therapist.

There is no charge for the assessment and friends, family members or carers are encouraged to be involved.

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Support At Home Tasmania

RESEARCH

WHAT IS THE CHSP?

The CHSP aims to provide extra assistance to help you manage at home, but also provides support using a wellness approach that builds on your strength, which will both maintain your independence and develop your abilities.

Range of services There is a large range of different services available that can assist you in your home. Every service you receive should benefit you positively and target your individual needs.

COMMONWEALTH HOME SUPPORT PROGRAMME Not everyone accessing home care requires high-level support, some people may simply need some help with challenging chores — like gardening, or keeping on top of the vacuuming and washing.

If this sounds like you, you may be best suited to home care supports offered through the government’s entry-level home support initiative, the Commonwealth Home Support Programme (CHSP).

The CHSP is a national program, meaning it is available in all states and territories. The services offered as part of CHSP are there to support you if you are mostly able to care for yourself but need some help with certain small jobs.

The CHSP services you can expect to receive from providers to help you manage your day-to-day activities can include:  Transport D omestic help, such as house cleaning and laundry P ersonal care, such as help with showering, dressing and undressing H ome maintenance, such as changing light bulbs and gardening H ome modifications, such as installing a grab rail A ids and equipment, such as a shower chair, raised toilet seat and mobility aids  Help with meals and/or food preparation  Nursing care and managing medications  Allied health

It is also a great option if you are experiencing a setback and need short-term support to help you get back on your feet.

S ocial support, such as accompanied activities and group excursions

If you need support to live independently at home or remain socially active in your community, the CHSP can be a great home care option.

CHSP is usually the entry point to home care services for a lot of people and provides basic services such as help with shopping or meal preparation, keeping the house clean and lowlevel personal care.

 Respite

www.HomeSupportGuide.com.au

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RESEARCH

WHAT IS THE CHSP?

CHSP services enhance the independence and wellbeing of older people who want to remain living at home and in their community for longer, but need that little bit of extra help to do that.

Supports offered through CHSP are entry-level supports, and if you have more complex care needs, a Home Care Package may be better suited to you and your needs.

Independence is different from person to person, which is why individualised CHSP services are tailored to your needs. This could take different forms, like in an ongoing support capacity or short-term assistance for recovery after an accident or illness.

If you find yourself in the situation where you have an urgent need for home support services and your safety would be at risk if those needs were not immediately met, you may be able to start receiving CHSP services before you have been assessed.

Tailored services Access to CHSP services is only available through a government assessment to work out what services you need, and if in fact CHSP is the best fit for you.

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Support At Home Tasmania

RESEARCH

HOME CARE PACKAGES HIGHER CARE NEEDS If your care needs are more than entry-level, you may be eligible for services and supports through one of the four available levels of Home Care Packages (HCP).

These packages, just like CHSP services, are available to Australians aged over 65 years, or over 50 years if you identify as Aboriginal and Torres Strait Islander, and are designed to help you be supported to remain living independently and comfortably in your own home for as long as possible.

HCP levels It’s important to keep in mind when looking into HCPs that access to any support on offer through this program requires you to have your needs assessed by an Aged Care Assessment Team (ACAT) and be approved for one of the four levels of care: Level 1 – s upporting people with basic care needs Level 2 – s upporting people with low-level care needs

M eal and food support to ensure your nutrition and hydration needs are met and can also include assistance with other food-related jobs like meal preparation and feeding C ontinence management, these supports can range from supplying products to supporting you to use continence aids and appliances

Level 4 – s upporting people with high-level care needs

M obility and dexterity assistance which includes the access to and supported use of aids and equipment like walking frames/sticks, mechanical devices for lifting, bed rails, slide sheets and pressure-relieving mattresses

The assessment will explore the types of care needs you may have, and could lead to you being approved for one of the four levels of HCP on offer that is best suited to your situation now.

N ursing, allied health and therapy services, such as speech therapy, podiatry, occupational or physiotherapy services and other clinical services, such as hearing and vision services

Your HCP may include services and support with daily tasks, such as:

T ransport and personal assistance including with shopping, visiting health practitioners and attending social activities

Level 3 – s upporting people with intermediate care needs

P ersonal services, including help with personal activities and needs such as bathing, showering, toileting, dressing and undressing, mobility and communication

H ousekeeping and gardening such as help with domestic duties like cleaning your house or support to help you maintain your garden www.HomeSupportGuide.com.au

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RESEARCH

HOME CARE PACKAGES Being approved for HCP support may come as a huge relief to you and your loved ones, but this doesn’t automatically mean you will be able to access supports and funding straight away.

You will be placed on a waiting list with packages distributed when they become available based on priority and how long you have been waiting.

Once you have been notified that a HCP is available for you, it will be up to you to find a service provider best suited to you, to deliver your home care services.

Special needs and supplements To support those with additional needs, the government offers a range of package supplements which you may be eligible for in addition to your approved HCP. The Home Care Package supplements you may be able to access, depending on your eligibility and assessment, may include:  The Dementia and Cognition Supplement  The Veterans’ Supplement  Oxygen Supplement  Enteral Feeding Supplement  Viability Supplement  Hardship Supplement Your chosen provider can arrange an assessment to find out if you are eligible for any of the package supplements. They must lodge an application and will manage the supplement on your behalf.

Self-managing your Home Care Package The person who knows best about you and your needs is you! You have had complete autonomy and control over your life, so it makes sense that you might want to maintain that control by selfmanaging your Home Care Package.

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Support At Home Tasmania

Rather than having a case manager to manage your package and handle all elements of organising your care and support, you may decide you want to manage the coordination of your supports yourself.

Some people find that they have more choice and control over their HCP when they are self-managing it. Additionally, people who self-manage their care are able to cut down on administration costs and case management fees they would normally have to pay and are able to put that money towards further care, more hours or extra services.

When you self-manage your HCP, you get to choose the provider who hosts your package, and then pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.

Your provider is obligated to provide you with all the information you need to self-manage your HCP. This should include clear instructions on responsibilities and obligations, and supporting you through the self-managing process.

When considering self-management of your package, you should consider whether you have the capacity and support to manage it yourself.

By its very nature, self-management does require some involvement.

In some cases, you may ask your partner or loved one to self-manage your package on your behalf.

It is important to keep in mind that some providers may have policies around selfmanagement, so you should definitely shop around and enquire with providers about how they deal with clients who wish to self-manage their package.

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Support at home in TAS Just Better Care is an approved provider of Aged Care services and has been supporting thousands of older Australians since 2005.

We deliver the highest quality care to enable individuals to live independently and confidently within their own homes and their local communities.

Scan the QR Code to Get Started

Introducing

Speak to your local Just Better Care today. justbettercareprivate.com 16

Get connected with My JBC App My JBC App enables you to: • View your latest Invoices, Service Agreements and Care Plans.

Welcome to My JBC App

• Review your upcoming visits and other events.

• Video call family and friends at a touch of a button.

• Share “What’s Happening” with family and friends.

• Easily connect with your dedicated Just Better Care team.

A life lived on your terms.

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RESEARCH

CONSIDER THESE SUPPORT OPTIONS Finding the right support to help at home can come with huge benefits. Sometimes a little assistance is all you need, allowing you to stay independent and enjoy other activities.

In addition to the informal support from family and friends or community assistance, there are home care providers who provide formal support services. There is a large number of for-profit and not-for-profit providers who can deliver support to older Australians in their own home. These range from small and community organisations, to larger national operators.

These services – ranging from entry-level right through to intermediate and high-level support – can help you at home.

HOME AND GARDEN MAINTENANCE JOBS AROUND THE HOUSE Owning a home often comes with a lot of pride but, as you get older, your home and garden may become harder to maintain.

Sometimes a little assistance is all you need, allowing you to stay independent and enjoy other activities.

Peace of mind Ageing and medical conditions can limit your mobility and increase your fall risk, meaning it’s often safer, quicker and easier to leave it to the experts.

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Support At Home Tasmania

You can receive help with the delivery of supports such as gardening, personal care, nursing, shopping, domestic assistance and even more specialised care, such as dementia support and palliative care at home.

Depending on your situation you may be able to access these services through a governmentfunded home support program or choose to use a private home care provider. With all this variety and so many options available to you – depending on your situation, finances, location and needs – it is important to be aware of just what is out there and to know what supports will best suit your needs now and into the future.

Full Range of Services

A little help to

• Personal care

Live your best life, at home We deliver the best care management in Tasmania so you can stay independent, safe and happy in your own home for longer. This means flexible and tailored services, responding

• Housekeeping • Nursing services • Physiotherapy and Clinical consultants • Companionship • Social outings • Transport • Exercise • Gardening • Shopping • Meal preparation • Hobbies and passions

to changing circumstances, quick and timely

• Dementia support

visits, expert guidance in navigating a complex

• Day Centres in Hobart

system, and carers who live and work in

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Home & Community Services NORTH 3 Pattisons Ave

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hcs@scctas.org.au

scctas.org.au

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RESEARCH

Accepting help with a range of jobs around the house may allow you to continue living in the comfort of your own home, while maintaining this ‘pride of place.’

Whether you need your gutters cleared, your lawn mowed or minor home repairs, there are services that can help keep your home looking its best.

Who can help?

Professional service providers can assist with these essential tasks or there may be volunteers within your community who can perform these jobs. Your council may be able to assist by suggesting businesses or volunteers in your area who can offer you these services.

If you’ve been assessed or approved for the Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP), you can request home and/or garden maintenance as part of your support plan. Otherwise, home and garden maintenance services can visit your house as required to keep your garden tidy.

Home maintenance services include:  Gutter cleaning H ome modification installations, including handrails in the bathroom and toilet P ermanent or temporary ramps outside or inside the home  Step modifications H andyman work, including fixing or replacing tap washers, repairing doors and cupboards, minor general, plumbing and electrical repairs such as changing light bulbs  Installation and maintenance of smoke alarms  Pest control F ixing fences and gates 20

Support At Home Tasmania

Gardening services include:  Lawn mowing and hedging  Weeding and pruning  Watering and fertilising  Pressure washing outdoor areas  Window washing A good service provider will help you keep your house and garden in tip-top shape so you can stay living in your home for longer.

Generally, people like to maintain their own homes to a certain degree but may not be able to keep up with all the gardening or household cleaning like they previously could.

If you are a little unsure about having someone you don’t know assist around the home, you can enquire with a provider about their insurance cover and whether they are police-checked.

You can even ask to meet with staff members beforehand to get to know them. This may not be mandatory protocol for every business, but it can give you peace of mind that you and your home will be safe and in good hands.

The other great thing about handing over the house and garden chores is that you now have more time to focus on things you enjoy spending time on, like catching up with friends and family, having ‘me-time’, or getting back into your hobbies. Usually, leisure activities and hobbies are the first to be sacrificed because you have to do household tasks.

RESEARCH

PERSONAL CARE A RANGE OF SERVICES As you age, it may become harder to look after yourself or stay on top of housework.

To help you maintain your health and dignity or live comfortably and safely, respectful and qualified carers can come to your house to assist you.

Accepting that you need help in performing these tasks can be hard and sometimes people think it is a sign that you’re losing your independence.

However, being supported by carers as you age in your home allows you to continue to enjoy the lifestyle you want and manage your health from home.

Whether you need two hours of personal care every now and then, a few times a week, every day or 24-hour care, you can access this support through a range of private providers or with assistance from the government-funded Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP).

Depending on your own capabilities, you may receive a little or a lot of help around the home.

Personal care and domestic assistance are the most common in home supports people seek.

Services range from meal preparation, help with shopping or cleaning, to assistance with showering and getting dressed.

Personal assistance Personal care tasks can include:  Showering and bathing  Dressing and undressing  Grooming and shaving  Changing continence aids  Assistance with toileting  Dental care  Repositioning bed-bound clients A ssistance with mobility like getting out of bed and moving around the house  Eating and drinking The level of help you require will depend on your health and ability. For some people, having a standby support worker for emergencies during the morning shower is enough.

Others may need someone to towel them dry and help with dressing.

www.HomeSupportGuide.com.au

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RESEARCH Feeling connected Some older people struggle with the feeling of personal intrusion when receiving home care.

Your provider’s staff will be qualified, caring and respectful when providing this care and should make sure you are in a nurturing and supportive environment so you can easily accept help in your home. Staff should be making the effort to talk you through every stage and make the whole process comfortable for you.

Personal care workers will not only provide you care, they will also develop a strong relationship with you. This can make the whole service experience more enjoyable and it will also help combat loneliness.

Older people are more prone to feelings of loneliness, which can have a huge impact on a person’s wellbeing. A regular friendly face around the home can make you feel connected and social.

Additionally, having assistance around the home means you have more energy to get out and about and stay connected with your wider community network.

Domestic assistance If you need help keeping your house tidy, doing laundry, preparing food or stocking your fridge or pantry, domestic assistance can help.

Reduced or limited mobility or cognitive decline can make these weekly and sometimes daily tasks challenging.

You may have a neighbour, friend or family member come in regularly to help you with these tasks or you may prefer to hire a professional service to come in at set times to do those jobs for you.

Having domestic assistance as part of your CHSP or HCP will give you peace of mind knowing your house is clean and you’re able to live comfortably and safely.

Domestic assistance services include:  Household cleaning  Washing and ironing clothes  Grocery or retail shopping  Making beds  Preparing food Domestic assistance can be provided on a daily, weekly or fortnightly basis depending on your needs and the domestic tasks required.

For example: washing clothes and grocery shopping could be undertaken once a week and household cleaning may only be needed once a fortnight. Although preparing food is typically a daily job, your support worker could prepare a number of meals in your home, then put them in a freezer for you to eat when you want.

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Support At Home Tasmania

Did you know Calvary provides home care?

TRANSPORT TO GET OUT AND ABOUT

SHOWERING AND DRESSING

NURSING AND ALLIED HEALTH SERVICES

HOUSE CLEANING AND GARDENING

We help support the independence of older Australians by providing lifestyle and health care services to your homes utilising government or private funding.

CONTACT US TO FIND OUT MORE 1300 797 522 | calvaryhomecare.org.au

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RESEARCH

MEALS AND SHOPPING If you have trouble getting to the local shops and carrying shopping bags or have difficulty with preparing and cooking meals and need someone to do this for you, help is available.

Looking after yourself is incredibly important and good nutrition is a part of that.

Getting assistance with shopping or when preparing and cooking meals can make things much easier and help you feel comfortable that you’re getting enough food and nutrients.

It may be handy to talk to a friend, family member or your doctor about what care you might need.

Some meal services and supports that are available include:  Click and collect ‘Click and collect’ has become a popular way to do grocery shopping, with the convenience of shopping online, getting your groceries packed by a personal shopper and ready for collection.

This service is usually free, with the possibility of same-day collection from a supermarket location of your choice if you order online before a certain time.

You can get assistance with: G rocery shopping, food preparation and/or cooking  Transport to and from shops  Feeding  Meal delivery  Food subscription services  Cooking programs  Diet, nutrition, food storage and food safety  Special dietary requirements  Shopping for items like clothes and gifts, etc.

It’s not just food shopping you can get assistance with. For example: a support worker can assist you in going to a department store to shop for clothes or gifts or to the post office to pay your bills.

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Some supermarkets also allow you to leave the personal shopper notes, such as how ripe you would like your fruit and vegetables to be.  Grocery delivery services

This provides peace of mind and allows you to get out in the community to buy the things you need if you have limited mobility or can no longer drive yourself.

Some supermarkets provide home delivery if transport is an issue or you would like the convenience of your groceries delivered to your door. Ordering online can be easy and convenient, with the ability to select the exact items you need, different delivery time slots and various payment options.

There are many services available that can help with meals and shopping, depending on the level of assistance you require. You may just need help getting the groceries to your door or need help with food storage and cooking.

The delivery fee may differ depending on the time slot you select, and often is free if over a certain amount is spent.

There are also private companies and smaller supermarket stores that provide delivery options.

Support At Home Tasmania

RESEARCH  Food subscription services If you enjoy cooking, but don’t want to think about planning what to eat, food subscription services can be a good option. They provide fresh ingredients and easy-to-follow recipes to your home so you can enjoy cooking without the hassle. The benefits of these services include convenience, saving time deciding what to cook, minimal food waste and portion control.  Prepared meal deliveries There are organisations, such as Meals on Wheels, that provide ready-made meals to your door. This can be a good option for someone who doesn’t enjoy cooking or enjoys the convenience of meals made and delivered to them. Most services cater for specific cultural or dietary requirements, should you need it.

There is often a social component that comes with using these services. Food delivered by Meals on Wheels, for example, is usually by volunteers who are happy to have a chat and often build relationships with regular customers, making it a pleasurable and comforting service for people who may not have a lot of social interaction.

Volunteers who regularly deliver meals to the same customers are also able to monitor a person’s wellbeing in terms of appetite, hygiene, visible signs of confusion or deterioration.

The Department of Health’s Eat for Health website provides recommendations, advice and recipes to help people eat nutritious and balanced food.

The website contains recipes to suit all appetites and budgets while meeting nutrition goals.

Visit eatforhealth.gov.au to download their free resources.

No matter what level of help you need, there is a range of services to assist you in making convenient, healthy food.  Delivery apps A mobile application or ‘app’ can be downloaded using a smartphone or tablet on the Google Play Store or App Store.

You will need to enter your address to find out which stores are in your area, calculate delivery prices and estimate how long it will take to deliver, along with informing the courier where to drop the food off.

During the checkout process, you may see added fees in addition to the price of delivery. It is important to make a note of this before you finalise your order, as different costs may be added at the very end.

 Cooking programs and resources Many older Australians are used to cooking for a household of several people and adapting to cooking for one or two as they get older is often a big adjustment.

Specific cooking programs for older Australians can help improve quality of life through basic cooking lessons, nutrition education and social engagement.

Speak to your local council or call or visit your local library to discuss events being held in your area and how you can get involved.

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TRANSPORT OPTIONS MAINTAINING INDEPENDENCE Having free, inexpensive or subsidised transport options available is important in maintaining your independence, remaining socially active and reducing social isolation as you age.

Thinking ahead and being aware of these options can give you peace of mind when deciding how to get to the shops, a social event or your next medical appointment. If you are still able to drive a car, there are also many things to consider to ensure the safety of you and others on the road.

Driving Having the ability to drive a car is an important component for many people in keeping their independence. However, as you get older, there are special licencing requirements, which may involve annual medical check-ups, completing driving assessments or renewing your licence more frequently. These often vary depending on what state or territory you live in. Contact the Department of Transport in your state or territory to find out what rules apply.

As you age, you may experience vision changes, impairments in your decision-making skills and slower reaction times which can put others in danger on the road. If you experience symptoms that can affect your driving ability or no longer comfortable operating a motor vehicle, have a chat to your doctor and family to decide whether it is time to surrender your licence.

If you are still able to drive but have a disability or a mobility impairment and require a mobility aid such as a walking frame, crutches, scooter or wheelchair, you may be eligible for a disability parking permit.

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Disability parking is often closest to the entrance and exit of buildings, making it easier to get around. You must display your permit on the rear view mirror of your car if you park in a disability parking space.

There may be a small fee involved in obtaining an Australian Disability Parking Permit and you must be assessed by your doctor or specialist to prove you require a permit.

Each state and territory may have different eligibility criteria around permit parking, so it is important to check the rules that apply based on where you live.

Public Transport Getting from one place to another on public transport is a common choice for older people.

Most public transport services, including buses, trains, trams and ferries are accessible for people with limited mobility.

Low floors and ramps allow easy, safe entry and exit of vehicles.There are also allocated spaces for wheelchairs and mobility scooters.

The Australian Government issues the Pensioner Concession Card to eligible Australians over 55 which offers a range of benefits including subsidised public transport fees.

Some states and territories even offer pensioners free travel at certain times.

Alternative transport options While transport can be provided through government-funded support, there are transport options available through local councils, community transport providers and private businesses if you are unable to drive or access public transport.

Local councils and community groups Many councils and community organisations provide a variety of transport options, such as: S hopping transport, which may offer a group bus service that allows you and others to do your weekly shopping S ocial transport, which provides transport for groups to attend social events or activities such as going to the movies or sightseeing

RESEARCH P ersonal transport, which offers individual transport to the hospital, medical appointments or personal social visits to family and friends.

Throughout Australia, there is a wide range of not-for-profit, charity, religious, cultural and community groups providing free or low-cost transport assistance for older people.

Many of these schemes are governmentsubsidised and staffed by volunteer drivers, however, you may have to pay a small contribution towards the scheme.

Your local council will be able to suggest community organisations in your area who offer these transport services to the community or offer community buses and personal transport.

Council community buses usually operate on a weekly basis with many offering the convenience of door-to-door pickup and drop-off. As well as taking residents to shopping centres, many council run community buses visit other services and activities, such as libraries and senior’s clubs and groups. You will need to pay a fee for using the community bus which may vary depending on where it is going.

Personal transport allows you to get to medical, wellbeing and other essential appointments if you are no longer able to drive. Council transport programs are generally organised by a council paid coordinator, with the driving service provided by volunteers.

In some cases, the council will approve certain contractors or taxi companies to carry out the service. There is usually a minimum charge for the service, and fees may vary depending on the distance you are travelling and whether you require a return journey.

Councils provide various transport services, so it’s best to check with them about what services are available to you in your community.

If you need someone to take you to your appointments, daily errands and social activities, make sure you tell the person assessing you how often you need to leave the house for these appointments. For example: you may need a lift to the local RSL for ‘games night’ once a month.

Once approved, someone will come to your house at agreed times and ensure you get to your activities safely.

Private services Private car services are also available depending on your needs for transport, which may offer a more personal and professional travel service.

Many businesses have drivers who are trained in mobility assistance and may offer additional services, such as accompanying clients in and out of appointments, shopping trips and other reasons for transport. Private transport businesses can provide once off or ongoing services.

Most private home care providers offer personal transport services, which can help with transport to and from various appointments and outings.

Services are usually provided by support workers on a temporary or ongoing basis and are tailored depending on your needs and circumstance.

Taxi Subsidy Scheme All state and territory governments have a scheme designed to provide financial assistance to older people who may have a disability or medical condition that prevents them from using public or community transport.

To apply for the Taxi Transport Subsidy Scheme (TTSS) or Taxi Subsidy Scheme (TSS), you must be a permanent resident of Australia who resides in that state or territory, have a severe or permanent disability, such as limited mobility and not be a member of other Taxi Subsidy Schemes in another state or territory.

Transport as part of your package You must be assessed to receive transport as a part of your package. www.HomeSupportGuide.com.au

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SOCIAL SUPPORT Staying connected and engaged with your social networks and community is an integral part of your health and wellbeing as you age.

It is an Australian Government initiative delivered under the Commonwealth Home Support Programme (CHSP).

You can access social support through the Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP). This could simply be a visit from your support worker for a cup of tea and a chat, getting out in your community together or attending community based social activities with other older people in your area.

It organises volunteers for home visits to older people who are at risk of loneliness or social isolation. These volunteers can offer conversation and friendship, often through shared language or cultural backgrounds or life experiences.

There’s a number of social support initiatives and programs across the country helping people like you stay connected to friends, family and your community.

Connecting online Be Connected is an Australia-wide initiative helping Australians learn to connect with others digitally and be safe online.

The movement provides free courses to teach people how to use a range of technologies, including Apple and Android products.

Through Be Connected, you can engage with family and friends online, find new friends, keep up-to-date with what’s happening in the world and your community and learn how to safely and securely buy and sell items online.

If you benefit from in-person support, the Be Connected network offers community partners who can visit your home to help you develop your digital skills and build confidence. To find out more about this initiative call 1300 795 897 or visit beconnected.esafety.gov.au.

Australian Care Volunteer Visitors Scheme You may need a little help to stay connected to your community, which is where the Aged Care Volunteer Visitors Scheme (ACVVS) can assist.

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The ACVVS is run by organisations who will make sure your volunteer is a good match, so you need to include information about any special needs or circumstances when applying.

Volunteers are assigned based on urgency and suitability, not waiting time.

For more information on the Community Visitors Scheme call My Aged Care on 1800 200 422 or visit myagedcare.gov.au.

RESEARCH Social clubs and activities Your council and community groups or organisations may host a range of social activities and clubs that help you stay engaged and connected with your community.

Joining a club will help you find a purpose, meet new people and you’ll have something to look forward to.

These could include:  Reading  Arts and crafts  Dancing  Board games  Exercise and walking  Music  Cooking  Outdoor activities Getting involved in social clubs, activities or groups has a range of benefits including improving cognitive function, maintaining or improving physical health, preventing depression, increasing immune system functioning, better sleep and can even lead to a longer life.

You can chat with your local council to find social clubs and activities near you or speak to your support worker or coordinator of your Home Care Package about getting involved in social classes in your community.

Men’s Sheds Men are more inclined to experience isolation, loneliness and depression as they age. We know the vital role social engagement and networks play throughout our lives and this is particularly important as you get older.

Men’s Sheds are a great place where men from all walks of life can come together to chat and enjoy each other’s company. The sheds provide a safe, positive and busy environment without the pressure.

Men’s Sheds play an invaluable role in opening up the conversation of men’s emotions and health and wellbeing, particularly mental health.

Funded by the Department of Health, the Australian Men’s Shed Association provides practical support to men’s Sheds and delivers a wide range of services to improve the health and wellbeing of members and reduce the number of men who are at risk from preventable health issues that may arise from isolation.

The association has collaborated with national, state, territory and community services such as Beyond Blue, Heart Foundation, the Department of Veterans’ Affairs and the Cancer Council to develop and deliver a range of resources and national initiatives.

Often bonding over common interests or life experiences, many men thrive on the mateship formed at Men’s Sheds. To find a Men’s Shed near you, call the Australian Men’s Shed Association on 1300 550 009 or visit mensshed.org/find-a-shed.

Volunteering Volunteering is a great way to stay active and connected to your community, while also helping other people.

According to statistics from Volunteering Australia, Australians aged over 65 years old contribute the most volunteering hours compared to other age groups, totalling, on average, 104 hours per year each.

With more than 600,000 not-for-profit organisations across the country relying on the generous support of volunteers, lending your time and skills benefits both you and the organisation you volunteer for.

There are lots of organisations you can volunteer for that align with your hobbies or interests including arts or heritage, education and training, animal welfare, emergency services, environment, health, parenting, children and youth, religious and sports and recreation.

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RESEARCH You could clean up litter and rubbish in your local community, spend time at a local animal shelter helping feed and walk dogs, volunteer at the library or put your green thumb to use in the community garden.

Volunteering has a range of health benefits too, with the activity helping to provide purpose, a sense of self- worth and social enrichment.

You can speak to your local council about what volunteering opportunities may be available.

Volunteering Australia can also point you in the right direction, connecting you to volunteering opportunities in your community. For more information visit www.volunteeringaustralia.org or call 02 6251 4060.

Just a few hours of volunteer work on a regular basis can significantly impact your mood.

RESPITE OPTIONS TAKING A BREAK

Respite options

Sometimes you or your carer need to take a break or require extra care and support, which is where respite can help.

Accommodation and services offered through government-funded programs in the community and residential respite include:

For example: if you have a fall, don’t feel comfortable being alone in your home and need support and assistance nearby, going into respite is a good option until you feel safe and strong enough to come home.

 Day care centres for half- or full-day respite

For carers, respite can simply be a break away from the caring role that offers an opportunity for both you as the carer and the loved one that you care for, to take time to refresh or tackle the other tasks in life.

With services in the home, in the community or in a residential care setting, there are a number of readily accessible respite options for you to explore. It is an excellent chance to take some time out and provides opportunities to meet new people and experience new things.

Ranging from a few hours, a full day, overnight or even a few weeks, respite can be provided in an informal setting by family and friends or formally through service providers either in an aged care home or in your own home and community.

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 I n home respite services for overnight, home and personal care services A ctivity programs and social outings in groups or one-on-one  A break away from home with a support worker

RESEARCH R espite for carers of people with dementia and challenging behaviours R espite in an aged care home or overnight in a community setting R espite for employed carers and for carers seeking to return to work Centre-based respite care (CBRC) is another form of respite offering individualised social and recreational activities to individuals and their carers. Day programs, in the form of excursions, outdoor or indoor activities or holiday programs, are also available through CBRC. To access services in a CBRC, a client assessment will be made by trained respite workers who will develop individualised needs based programs with you as a way of enhancing your quality of life.

If you’d prefer to stay in your home while your carer takes a break, a support worker can come to your home instead and provide in home support.

Planning for respite All respite services can be accessed on a planned basis, with some services also available on an emergency basis.

Residential respite care, short-term care, inhome care, community care and day care can all be accessed on a planned basis, with services like residential respite care available in an emergency. If you are planning ahead for respite and looking to access residential respite care, it is important to know that this is accessible for up to 63 days each financial year, with extensions in lots of 21 days made available if further assessment finds this extra time is needed.

If you need respite care, contact Carer Gateway on 1800 422 737 or visit CarerGateway.gov.au to get help accessing those services. They can also help you access emergency respite options.

If respite services are something you are looking to access, it is vital to know that these services are based on priority and need.

As with most aged care services, the amount of care you receive will depend on the level of your needs and the availability of respite care services.

Accessing respite When you access respite services through government-funded programs you’re generally asked to still contribute to some of the costs.

Community-based respite services also charge fees according to the type of service being used and your ability to pay. What you pay as part of this contribution will be discussed and agreed upon between you and the organisation you are working with to deliver your respite services, with a set rate established prior to services starting.

If you are looking to access residential respite care within an aged care home, this option does come with a payable fee. The basic daily fee, and perhaps booking fee, will need to be covered by you, but will not require any accommodation charge, or any additional income-tested fees.

It is important to remember that the cost of respite care will always depend on the care provider, the length of time involved and the type of care you are seeking.

Accessing respite services with government support through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program will require you (and your carer) to undergo an assessment, often conducted by a Regional Assessment Service (RAS) or Aged Care Assessment Team (ACAT).

This assessment will help to work out if you are eligible for respite services. These free assessments can be arranged by contacting My Aged Care on 1800 200 422.

You can contact Carer Gateway on 1800 422 737 for advice on the types of respite and support available in your area. They may be able to help you find the respite care that best meets the needs of you and the person you care for.

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TRANSITION CARE REBUILDING INDEPENDENCE Returning to an independent life after a setback, such as a health scare or hospital admission, is possible and there is help available to get you back to living confidently in your own home.

There are programs that can help you regain your independence, build strength, learn new skills or rediscover old ones.

Transition Care Transition Care Programmes are designed to improve your independence and confidence after a hospital stay to help you return home rather than entering residential care.

The program provides time-limited, goaloriented and therapy-focused care delivered in your own home or in a ‘live-in’ setting.

It often includes low-intensity therapy, such as physiotherapy and occupational therapy, social work and nursing support or personal care.

Transition care is delivered by approved providers who will offer a combination of services tailored to your specific needs.

These services can include low-intensity therapy such as: C ounselling and social work  Dietetics O ccupational Therapy Support packages will also include personal care and/or nursing support, for example: H elp with showering and dressing A ssistance with meals/eating M anaging incontinence

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Transition care can be provided for up to 12 weeks, with a possibility to extend to 18 weeks if needed.

To be eligible for transition care, you must be a hospital inpatient and be assessed by an Aged Care Assessment Team (ACAT).

Access to transition care is decided on a needs basis, not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more details.

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SHORT-TERM RESTORATIVE CARE Short-term restorative care is a governmentfunded program that provides a range of care and services to improve your wellbeing and help you stay independent.

It is similar to the Transition Care Programme in that it rebuilds independence, however, you can access it even when you haven’t been admitted to hospital.

Services aim to improve your ability to complete everyday tasks, or delay or avoid the need to enter long-term care. Short-term restorative care can be accessed in your home, in the community, in an aged care home or a mix of these, depending on your care needs.

For example: you may be able to access shortterm restorative care if your daughter who helped you cook meals for the week has recently moved away and you would like some shortterm assistance with cooking and meal planning.

You can receive short-term restorative care for up to eight weeks (56 days) depending on your needs. You can access this care twice in any 12-month period; however, it’s only available if you’re not already receiving any supports through a Home Care Package, are living at home and not in an aged care home and haven’t accessed the Transition Care Programme in the past six months.

You may be eligible for short-term restorative care services if you: A re slowing down mentally and/or physically N eed help with everyday tasks W ant to stay independent

WELLNESS CENTRES Wellness centres offer a range of programs and services that focus on mobility, exercise, rehabilitation and relaxation. A wellequipped wellbeing centre also provides the opportunity to address areas of concern, enhance your mobility and reduce your pain levels and risk of falls or injury.

You can access a wide range of physical and emotionally rewarding activities with the guidance of allied health specialists in these centres, also known as ‘Day Therapy Centres,’ ‘Health & Lifestyle Centres’ or ‘Allied Health Hubs.’

Most centres offer a range of stimulating and fun activities, one-on-one or in group settings, to help improve your memory, wellbeing and independence.

Some allied health and wellbeing services you may be able to access include: O ccupational therapy  Diversional therapy M assage therapy to reduce pain and maintain overall wellbeing P hysiotherapists or exercise physiologists www.HomeSupportGuide.com.au

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RESEARCH Some allied health and wellness services you may be able to access also include:  Podiatry

 Hydrotherapy D ementia and cognitive support programs P ersonal training  Exercise

classes for all levels, including chairbased and dance classes  Nutrition information M at and equipment-based Pilates classes S pecialised group classes for specific conditions, such as Parkinson’s disease, multiple sclerosis, diabetes, cardiac and pulmonary rehabilitation These wellness or day therapy centres are sometimes combined with different centrebased care services focused more on social inclusion and community connection.

The programs and services offered through this centre-based care are all about encouraging positive ageing and wellbeing and work to provide you with emotional, mental and physical stimulation. Some programs may be tailored to specific groups, such as people from a multicultural background or those living with certain chronic conditions, such as dementia.

You can enjoy a range of activities that may include daily exercise programs, arts, crafts, cooking, gardening, as well as education and learning services, group excursions and respite or overnight care.

There are many benefits of centre-based care, including:  I mproved social wellbeing through companionship and connection M aintaining mental health, nutrition and exercise P ositive impacts on overall health and wellbeing, including reducing symptoms of pain S upport for carers and families

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Is a wellness centre suitable for me?

If you are over the age of 65 years, the services offered at a wellness centre may be the key to better physical health to help you stay strong and independent. A range of allied health specialists may be able to support your mental agility and keep you performing day-to-day tasks properly.

You may be able to claim the associated costs of a wellness centre through the Regional Assessment Services (RAS) or Aged Care Assessment (ACAP) Programs. To receive an assessment, call My Aged Care at 1800 200 422, then ask for a referral code. Based on the outcome of your assessment and the package which you are eligible for through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP), health and wellness services may be subsidised by the government.

You can still access the services at a wellbeing or day therapy centre privately and pay for services as you go. To do so, you would need an initial consult to identify which services you need and the amount you will pay to access them.

STEP

PREPARATION

PREPARATION

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WHAT YOU NEED TO KNOW PREPARATION OVERVIEW Before you can access governmentsubsidised home care options, you need to be assessed to work out exactly what level of support you need.

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day to day tasks you struggle with.

You can book an ACAT assessment by contacting My Aged Care, the agency that looks after all government-funded aged care programs. You can register by filling out an online form on the My Aged Care website or by calling 1800 200 422.

When you first contact My Aged Care Contact Centre, you will be asked a number of questions about your personal circumstances and needs.

These questions will be quite basic and shouldn’t take too long. All you will need is your Medicare card when you call.

Examples of the questions you will be asked are: A re you currently receiving aged care services? A re you getting support from a carer or family member? C an you prepare your own meals and do housework?

D o you need assistance taking a shower or bath and do you need help getting dressed? A re there any health concerns or did you have a recent fall? D o you feel lonely or isolated? A re there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person.

Additionally, the information you provide during this quick process will be recorded on your application, so you don’t have to stress about remembering the information you provided during your eligibility check.

If you are worried about doing the eligibility check by yourself, you are allowed to have a family member, friend or carer with you for support while applying online or on the phone.

You can also nominate someone to apply on your behalf. In this case, you will need to appoint your family member, friend or carer as your representative on My Aged Care.

SCAN

to read more Preparation articles www.HomeSupportGuide.com.au

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We’re with you every step of the way to live well at home A home care package is all about improving your ability to manage every day.

Our dedicated and passionate team includes nurses, allied health professionals and home independence support staff, who work together to restore and maintain your independence, health and wellbeing.

Please contact us about moving your health and care forward!

• Home Care Package coordination • Nurses and allied health professionals

p. 1300 364 876 w. careforward.com.au Hobart • Launceston • Devonport • Burnie Tasmanian, locally owned, operating statewide since 1999.

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PREPARATION

WHAT DOCUMENTATION YOU NEED PREPARE FOR THE ASSESSMENT If you are successful in your application, the My Aged Care contact centre operator will refer you for either a RAS or ACAT home support assessment.

If the operator determines that you would benefit from basic home support through the Commonwealth Home Support Programme (CHSP), they will refer you for an assessment by a Regional Assessment Service (RAS).

Otherwise, if the operator believes you require higher care support, a member of an Aged Care Assessment Team (ACAT) will visit you at home to assess you for a Home Care Package (HCP) that will meet your needs.

Even though the assessments are relatively straightforward, some people like to be prepared, and there are a few simple things that you can do or items you can gather, that can help make the assessment process as seamless and smooth as possible. Some of the documents and information to prepare include: M edicare card and a form of identification such as a driver’s licence, passport, healthcare card or Department of Veterans’ Affairs (DVA) card N otes or referrals from your doctor or other health professionals  I nformation about previous home, community or aged care services you have received A ny specific needs, goals or preferences you have that may help in developing an appropriate support plan D etails about support you receive from family, friends, or the community P repared questions and information about home care that you wish to discuss with the assessor so you have a better understanding about services or the process C ontact details for your doctor and any other health professionals you see regularly H ave a translator or Auslan interpreter arranged if you require one A sk a support person to be present for the assessment if you want one

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PREPARATION

CHECKLIST OVERVIEW From getting assessed and finding a provider to filling out forms and calculating fees, there is a lot to organise before starting any type of aged care services. To help you with this process, we’ve created a checklist with important things to remember.

Assessment  Contact My Aged Care on 1800 200 422 or apply online at MyAgedCare.gov.au  Organise a face-to-face assessment with a RAS or ACAT  Gather medical information for the assessment  Have your assessment  Receive successful application letter  Have your referral codes ready

N otify your executors, administrators and attorneys U pdate your family and friends about your wishes and goals F ull medical history C ontact details of important people, like family or medical specialists  I nformation about your personal preferences, ie, religion, culture, allergies, etc.  Appoint a nominee to deal with the government and Centrelink on your behalf (optional) Searching for home care  Use the HomeSupportGuide.com.au website to find service providers

 Start preparing to access home care services

 Make a list of things that are important to you to have in service provider

Financial

 Make a short list of providers you like

 Referral for government-funded aged care

 Meet with service providers and ask as many questions as possible to get a good understanding of their services and applicable fees

 Assess what you can afford for fees and costs in home care  Contact Centrelink if you require financial assistance  Fill out the application for the income and asset test  Arrange a financial assessment through Services Australia, contact 1800 277 475  Optional: Engage a financial planner or advisor Important documents  Update your will  Create an Advance Care Directive  Appoint an Enduring Power of Attorney  Appoint an Enduring Guardian

 Engage a placement consultant to assist with finding a service that best suits your needs (optional) Starting home care services  Fill in an application form for a service provider  Understand what costs are involved  Provide important documents regarding your financial situation  Enter into a home care agreement with your chosen provider  Have a care plan put together  Start services www.HomeSupportGuide.com.au

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PREPARATION

PREPARING YOUR FINANCES

If you are eligible for a Level 1 HCP, the ‘basic daily fee,’ which everyone must pay, can not cost more than $11.43, as of July 1, 2024.

For a Level 2 HCP, the basic daily fee will not be more than $12.08.

The basic daily fee for a Level 3 HCP will not be more than $12.42.

PAYING FOR SERVICES If you are eligible for the Commonwealth Home Support Programme (CHSP) or a dedicated Home care package (HCP), the government will contribute towards the cost of your home care services.

How much they’ll contribute depends on your needs. The level of support you need will be based on the outcome of your Regional Assessment Services or Aged Care Assessment Teams (ACAT) evaluation.

The government subsidy may not cover the total cost of care and if you can afford to, your home care service provider may ask you to contribute to paying for services.

The fees you will be expected to pay will be outlined in a home care agreement before you start receiving any support services. Providers must report their pricing models to My Aged Care and any difference between the price set by a provider and charged to you must be included in the Agreement.

If you are receiving CHSP care, the cost you will need to pay will depend on the provider. They are only allowed to charge clients if they are able to cover the fees, although you have a right to receive care regardless of whether you can pay for it. Roughly 10 percent of all CHSP funding is paid through client contributions, as the government will cover the rest.

Daily fees If you have been allocated any level of HCP, you will be required to pay a basic daily fee. Support at home services vary in price across different providers and financial planning may depend on the need for support.

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Finally, if you require complex home care and are eligible for a Level 4 HCP, the basic daily fee will be capped at a rate of $12.75.

Depending on your income, you will be asked to pay an income-tested care fee on top of the daily fee amount. You will be advised of how much you may need to pay by the Department of Human Services after providing your income and asset information for testing purposes. Then, the DHS will send an advice letter that will be valid for up to 120 days. This letter will be sent to both you and your provider for transparency and will allow you to coordinate your care budget.

Services Australia will review your HCP fees on a quarterly basis and determine whether you are receiving value equal to or lesser than the fees you are being charged. If you have difficulty paying the amount, then financial hardship assistance may be available to cover the required costs for both the basic daily fee and income-tested care fee. However, financial hardship assistance will not cover additional care or fees worked out between you and your provider.

No full Pensioner will pay an income-tested care fee and no part Pensioner will pay an incometested home care fee greater than $6,661.80 per annum. If you have an annual income of over $63,559.60 dollars, you will pay an incometested care fee on a sliding scale up to a total of $13,323.68 per annum (as of July 1, 2024).

It’s ideal that you have an idea of your current financial situation, what you plan to do with your house and how you intend to pay for home care services. To make sure you get the best outcomes for your personal circumstances it is important to get specialist financial advice.

STEP

GETTING ASSESSED GETTING ASSESSED OVERVIEW An aged care evaluation will help to decide what level of support you require, so you can get the care that best meets your needs.

You’ll be asked a number of questions so that the assessor can work out what support options are best suited to your needs. The assessment is usually done face-to-face in your home and may be done by a social worker, nurse, doctor or other health professional.

If the information provided to My Aged Care contact centre leads a representative to believe that you are eligible for basic home support supplied through CHSP funding, you will be assessed by a professional from the Regional Assessment Service (RAS).

If you require complex care support, an ACAT will be sent to visit your home and assess you to determine what level HCP meets your needs at home or decide if you would be better suited in a residential care facility.

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WHAT YOU NEED TO KNOW How the assessment works When the assessor comes to your home for the assessment, they will ask you some questions and consider your current lifestyle. They’ll want to know if you’re receiving any formal or informal supports already, any health concerns or chronic illness and how you deal with tasks at home.

They may also look at whether you are struggling with any cognitive issues or memory loss; if you are struggling at home or if you have concerns about personal safety.

Book your assessment If you’re ready to book your aged care assessment, contact My Aged Care on 1800 200 422 or visit myagedcare.gov.au where you can fill out an online form. You’ll need to provide your client user ID so the assessment team can find any information you have provided previously.

If you haven’t registered with My Aged Care before, you will need to do so. You can read more about the process on page 37 of this booklet.

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Be open and honest about your wishes and what you believe will be necessary for a greater quality of life through support at home. Assessors may request consent from you to speak with your doctor or specialist about the impact of any health conditions on your day-to-day life. www.HomeSupportGuide.com.au

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GETTING ASSESSED Some documents and information you may want to prepare ahead of the assessment include:

A re there culturally appropriate services in the area?

M edical history

W ho can I contact if I have any questions after the assessment?

L iving arrangements Y our support network

The ACAT assessment will take around an hour and at the end of the meeting the assessor will discuss the results of the assessment with you. They will review the information you have provided to determine what support option best suits you.

You will receive a letter within two weeks of your assessment to let you know if you have been found eligible for aged care services. This letter will also detail the types of services you will be able to access and any further information about how to access these supports.

My Aged Care reference number

C urrent services and supports you are receiving C oncerns around cognitive and behavioural functions H ow you deal with daily tasks around the home A ny health and lifestyle concerns you have The assessment is also an opportunity for you to ask questions and clarify things if you are not sure about the home care system. Your assessment should not end on a confusing or frustrating note and if you feel uncertain, ask the professional first before checking online.

You may wish to ask the following questions during your assessment: W hat are my rights and responsibilities during this assessment process? W hat services are available in my area? A re there support options available for my carer? W hich financial assistance supplements am I eligible to receive?

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When you first sign up with My Aged Care you will be given a client user ID which is linked to your central client record where all the information you’ve provided will be kept. This includes your assessed needs and the government-funded care services being provided.

After the assessment, you’ll be given a referral code linked to the type of service you are eligible to access. The provider of your choice will need this referral code to access your information with My Aged Care and manage the referral.

They’ll also be able to access the funding allocated to you.

The referral code is linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service.

If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. A provider won’t be able to start charging you fees until they begin delivering services to you.

GETTING ASSESSED

PRIORITY and WAITLISTS YOUR IMMEDIATE NEEDS It may take some time between your assessment and the letter confirming the types of support you’re eligible for and a package becoming available.

Access to Home Care Packages is managed through a national pool of all available packages.

After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. With a lot of demand for HCPs, unfortunately, this means it may take some time before you can begin accessing the benefits of your HCP. There are a number of options to consider to access care while you are waiting for your package to become available.

Temporary access to the CHSP You can discuss with your assessor whether there is the option to access assistance through the Commonwealth Home Support Programme (CHSP) to have some temporary services put in place while you wait for your HCP. Getting access to CHSP is a much quicker process than a HCP. The assessor will determine if this option is the best for you, as the CHSP only provides entry-level home care assistance. You will need to pay towards some of the services, but the government will subsidise most of the help you receive.

You can receive low-level services for garden and home maintenance assistance, cleaning around the home and food preparation, basic personal care and nursing services and much more.

Interim package You may be able to access supports through a lower level HCP than what you were assessed for while you wait.

This is known as an interim package and means you can access services sooner, rather than wait until your level package becomes available.

An interim package is only available for people who require a Level 2, 3 or 4 HCP package.

Unfortunately, interim packages do have a wait time of a couple of months.

Your ACAT assessor should discuss the option of interim packages with you while being assessed.

The good thing is, if you accept an interim package, you will not lose your place in the waiting list for your approved HCP package level.

Private home care While you are waiting for your HCP or even your interim package, you may choose to pay for services you require through non-governmentfunded providers.

These are private home care providers that are not regulated or funded by the Federal Government. Learn more about private home care on page 27.

You will receive the same quality of care through private providers, but it will not be subsidised by the government, so you will need to pay for these services yourself in full.

Think about whether you can afford private home care and if you require assistance right away.

Talk to your doctor The best person to talk to about your health issues and what to do is your doctor. There may be some services available through your GP that can provide assistance while you wait for a HCP. The Chronic Disease Management (CDM) program is available to older Australians who have complex care or chronic conditions. www.HomeSupportGuide.com.au

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GETTING ASSESSED You can receive five fully covered sessions with an allied health professional for a range of ailments. This could include conditions like asthma, stroke, cancer, diabetes, cardiovascular disease, musculoskeletal conditions and more, however, there isn’t a list of “eligible” conditions you need to meet.

Chat with your family and friends about whether they can continue to support you until you have access to your Home Care Package or if there are some additional tasks you need help with.

Urgent needs If you suddenly have a downturn in health and urgently need the assistance of a Home Care Package, your position in the waiting list could be moved to the top of the list.

While you will always move up on the waiting list from the date you were approved, high priority is given to people who are in more urgent need of a HCP to remain living at home safely and receiving the care they need.

You can ask for a reassessment when your health needs get worse or change, which will help speed up the process of getting access to a HCP. Explore your options

You do need to have the condition for over six months. The program is for patients who need a structured care approach to recover or manage their illness.

Your doctor will plan and coordinate the care of these complex conditions through other professionals, like physiotherapists, dietitians, audiologists, podiatrists, psychologists and other health experts.

You need to be recommended by your doctor for the Chronic Disease Management (CDM) program to receive allied health assistance.

Keep in mind, some providers may not accept this program, so make sure you check that this is fully covered by the allied health provider you approach.

Ask family and friends for help Your family and friends may already be providing some form of informal care to help you manage at home.

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If you would prefer just to wait for your package to be available or are not in a rush for your HCP, then you can use this time to research and visit providers, and to explore the costs of home care. Meanwhile, you may be able to make some small adjustments in your home so you can continue living safely, such as removing clutter and any falls risks and have emergency plans in place.

When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice.

You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example: if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Support to live independently at home.

• Home Care Packages and Commonwealth Home Support Program • Nursing care • Personal care • Assistance with day to day tasks like housework and meal preparation • Social support such as shopping and attending appointments.

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Our local teams are friendly, reliable and clinically trained. We are here to support your independence and wellbeing.

To find out more, give us a call or email us at agedcare@anglicare-tas.org.au

1800 466 300

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STEP

FINDING PROVIDERS

04 FINDING PROVIDERS

WHAT YOU NEED TO KNOW FINDING PROVIDERS OVERVIEW Choosing which home care provider to let into your home and trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

You may want to start by writing down what you are looking for in a provider and what is important to you.

Are low fees important to you or would you like a provider who can support your cultural needs? Do you want the same support worker to assist you each time and do you want to receive support on specific days or are more flexible with time?

It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences.

It’s useful to create a shortlist of providers in your local area, which may help narrow down your search. You can find nearby providers:  I n this Support at Home guide, there is a directory listing providers starting on page 59 O nline on www.HomeSupportGuide.com.au O n the Government’s My Aged Care Service Finder, www.myagedcare.gov.au B y contacting My Aged Care on 1800 200 422

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It’s important to be prepared before meeting or speaking with a potential provider. Take the time to make a list of what supports are important to you and how potential providers can deliver the services you need and can help you manage at home.

When considering a potential provider, take your time to do some research: L ook at the provider’s website, social media pages and online reviews C heck out their credentials such as quality certifications and industry awards D o they have any past or present sanctions or notices of non-compliance? You can ask them directly or check the government’s noncompliance finder online tool – myagedcare.gov.au/compliance-information/ location When you call a potential provider for the first time, pay attention to how they answer your call.

Are staff friendly and happy to answer your questions or are they rushing you to get off the phone?

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FINDING PROVIDERS

Ask questions

providers? What is their point of difference?

Questions to ask potential providers could include:

A re their staff qualified? Do they have police checks?

H ow long have they been operating?

D o they have an understanding of and experiences with supporting people from different cultures and backgrounds?

W ill you have a dedicated care manager? C an you choose who is going to provide certain services? W here and when will they provide your support? W hat costs are associated with their services? W hat are the hourly rates? D o they charge exit fees? If so, how much?

How much notice do you need to give? D o they charge case management fees? W ill there be any out-of-pocket expenses, like travel fees? H ow often will your plan and the services you receive be reviewed? H ow are they different to other service

W hat checks do they complete to ensure quality of service? D o they offer private, as well as governmentfunded services?  I f they have past or present sanctions, how did they deal/are dealing with them? W hat is the process for, and how do they handle, complaints?

When meeting with a potential provider, take a copy of your Home Care Package approval letter and support plan and if possible, the outcome of your income assessment as this will help with your discussions.

HOME CARE PROVIDERS LIST There is a wide range of service providers that deliver home care and support services to members of the community who live at home.

If you have been approved for Commonwealth Home Support Programme (CHSP) funding or a Home Care package (HCP), you can choose any provider to deliver the services you need.

On the next few pages, you’ll find alphabetised lists of providers in Tasmania. The first directory table lists general in-home care providers and the different supports they can provide in your home or community. The table also indicates whether services can be funded under CHSP or whether you’re able to access services privately funded.

The Home Care Package table lists approved providers and the different levels of HCP they can support. Some providers may only provide services in one specific area while others can service multiple locations.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left-hand side of the table.

You can use the colour-coded map on page 58 as a reference for what council districts are grouped in which region. For example: Derwent Valley is listed in the Southern region group.

www.HomeSupportGuide.com.au

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FINDING PROVIDERS

BEFORE STARTING SERVICES Once you decide on a home care provider to deliver your services, they should document any arrangements made with you through a care agreement.

It can be a very important document in the future if there is an issue with the provider you chose or the care you are receiving.

The care agreement is a legal document between you and your provider that outlines what you should expect from the care they have agreed to deliver.

Your home care agreement should include everything you discussed, as well as everything involved with receiving home care services.

Your home care agreement holds every bit of information about what your service provider will be providing for you in the way of care, as well as outlining what is expected of you when receiving this care.

It will explain the ins and outs of the fees and charges that you need to pay, outlines all the services and care you will receive including who is providing the care and will also state your responsibility as a recipient and the organisation’s responsibility as a provider.

What is in the agreement?

Consumer advocate, COTA Australia, advises seniors to ensure the agreement covers the following: Y our name A representative on your behalf (if you have one) W ho the provider is D ate of when the services start T he date when you signed the agreement L evel of your Home Care Package Y our rights to advocacy assistance S upplements you are eligible for A n attached care plan around care and service H ow often your care plan should be reviewed W ho will be providing the care services to you, for example, company staff or other suppliers of care C ost of the services, it should be detailed by the cost per hour of care as well as any surcharges that might apply L ate fees or cancellation fees, for if you don’t pay for your services on time or cancel a service last minute E quipment that you may be hiring or purchasing through the service or within your package

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FINDING PROVIDERS

A ll additional charges or services outside of the government contribution and the agreed-upon fees you would pay towards your package

Once they provide the details of how much things may cost, you can do research into other providers and compare pricings.

 I nformation about your rights and responsibilities

This means you can negotiate with your potential providers to get the best value for money for you.

C onditions of a suspension as well as the fees and charges involved with a suspension of services

If your provider is not meeting all of your queries and questions, it may be a good idea to engage an advocate or advocacy group to assist you with this process. They can also help you with negotiating your home care agreement.

S ecurity of tenure, which guarantees all care and services will meet your in home care agreement as long as you also meet the conditions you have outlined A statement from the provider about providing services through a consumer-directed care approach  I nformation about the organisation’s complaint process T ermination of agreement information, process and ‘exit’ fees  I nformation about your responsibility providing a safe home environment, as part of workplace health and safety  I nformation about your right to confidentiality and privacy while receiving services and care from the provider It’s important to remember that this agreement is legally binding, so you should seek extra assistance with assessing your proposed home care agreement and make sure you understand it before signing on the dotted line.

Negotiating your agreement When looking through your agreement, write down any queries or questions you have about any areas that confuse you or need clarification.

All home care agreements should be provided in plain language so that they are easy to understand.

The provider who you want to get services from is obligated to make sure you understand everything within your home care agreement.

You can negotiate fees with your provider.

Additionally, if English is not your first language, you can contact the Translating and Interpreting Service (TIS) for assistance with translating the home care agreement into your preferred language.

Care plan Your care agreement will include a care plan, which includes what types of services you will receive, who will provide these services and when and where these services will be provided, as well as any care needs or individual goals you would like to achieve.

The care plan is an important component of a home care agreement with a provider. Your service provider will work with you to create a care plan that best meets your needs and circumstances. During the process, you may wish to involve a friend, family member or carer to help you design a care plan that is tailored to your needs.

What’s in the plan The provider delivering services to you will take into account support you already receive, whether that is from family, carers and local community services, and tailor the care plan to meet needs that are not yet being met.

The main components of your care plan include: W hat your needs are for home care W hat services you can expect to receive at home and in the community Y our wishes for home care services

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FINDING PROVIDERS

T he cost of services and what you will need to pay W ho from the organisation will provide these services  I nformation on when they will provide these services It will also outline your agreed arrangements for the management of your care, your level of involvement and the expectations around any formal assessments.

Consider your goals Before your meeting to discuss your care plan, you should think about your personal goals and wishes for the home care services you will receive.

You should ask yourself a number of questions including what brings you joy and meaning in your life, what things are working at home and what isn’t, and what improvements can be made to make your daily life better.

For instance, you may be wanting help with bigger jobs around the home such as cleaning the bathroom or mopping the kitchen floor, but not completely give up the day-to-day chores that make you feel independent such as doing the laundry or preparing meals. Reablement may be a goal that you want to work towards where your provider assists you in working on your current skills.

Alternatively, if you are keen on remaining connected with your community, you can outline your wishes to regularly visit places in your area and catch up with friends and family or social groups.

Once you have an idea of how you want home care to improve your life, you can sit down with your provider and collaborate on your home care plan.

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Codesigning the care plan Your home care provider will refer to your aged care assessment results for services and supports you need while also taking into account your personal goals.

When putting together your care plan, your provider will consider a number of things while sorting out what services you need to receive.

For every service they put on your care plan, your provider will look at its suitability for your care needs, whether it fits within your current budget from the government, if you have specific care workers you wish to work with, and what supports you are currently receiving from friends and family.

Your provider will also talk you through all the costs of services and whether you have enough funds to cover all the services you need or want.

Sometimes, you may need to prioritise the services that are most important to your health and wellbeing to fit within your budget.

If you don’t have enough funds for the services you need, your provider can provide you with additional services if you agree to pay the cost.

Additionally, if you are non-English speaking and require a worker who can talk with you in the same language but your provider can’t fulfil this need, your provider may discuss the option of having an interpreter included in the costs of your home care plan.

There will also be a section explaining how the provider will measure your progress in meeting your goals in your home care plan.

Once you have finalised your home care plan with your provider, they will provide you with a detailed copy within the first 14 days of your signing or entering a home care agreement with your provider.

STEP

MANAGING SERVICES

05

WHAT YOU NEED TO KNOW CAN YOU CHANGE PROVIDERS IF YOU WANT TO? Throughout your aged care journey, there may come a time where your needs change or your supports no longer suit you.

Perhaps you would like to change providers, adjust your services or require a higher level of support. For example: you have received Level 2 Home Care Package (HCP) supports for two years but your mobility has significantly decreased over that time and you would like to access higher level supports that can better assist you.

Alternatively, perhaps you’ve decided you don’t need as much help with meal planning but would prefer some extra transport assistance to get out in the community and use your funding for that instead.

Sometimes circumstances change and you need to change home care providers. This may be due to you moving to another area or if you need to access services that are not offered through your current provider. Whatever your reasons, it’s good to know that you can change providers if you want to.

Before changing providers, you should check your home care agreement on any conditions for terminating services with the provider, such as exit fees and notice periods. You must always let your service provider know, in writing, that you are ending your agreement with them including the date that you will be finishing any services.

How often should you review your needs?

Accessing support services at home, either from private home care providers or through government-funded home care services, such as the Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP), will help to make life easier and maintain your independence for longer.

However, your needs may change over time — you may retain some skills or strength so you need less support or your health could decline over time meaning you may need greater or different types of care.

It is vital that you monitor your own needs and take stock of what assistance you really require at home. This is where a review of your care and services can really help.

Your first step to revising your supports is to contact your provider and ask for a care plan and budget review meeting.

Service providers have an ongoing responsibility to monitor and review the services they provide under your care plan to ensure your needs and goals are being met.

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MANAGING SERVICES A review should take place at least every 12 months but can also be done at your request of if your circumstances change.

If you are accessing private home care services, any changes to your care will need to be negotiated with your private provider.

Personal goals are an important part of your care plan and should be taken into consideration during a review. Goals such as maintaining a healthy lifestyle or achieving independence in mobility, can guide your choice of care and services. These goals can change over time or once you achieve some goals you may want to add new ones to the list.

After the review, make sure your service provider gives you a copy of any agreed changes to the care plan for your records. Keep in mind that your care plan and budget allocation cannot be changed without your agreement.

If your health needs change, then you need to review your current services and adapt to these changes. This could mean the addition of new supports you require or removing services that no longer suit your needs.

Reviewing your HCP or CHSP could even mean a change of providers if your current provider can’t meet your support needs.

When do I need to be reassessed?

If you were assessed as having low-level care needs, but your needs have increased since then, you can request a reassessment by your local ACAT to determine if you are eligible for high-level care. You must be reassessed to move between different levels of Home Care Packages.

If you are already receiving a Level 4 package, you may need to consider other options, including: reviewing your care plan to identify alternatives and priorities (for example: reducing higher cost services, such as support on weekends and replacing them with informal supports), purchasing additional private services, the benefits of residential care, either as shortterm respite to complement your package or as a long-term option.

You will receive a new referral code when you get reassessed that you need to give to your current provider or your new service provider if you decide to change providers.

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Steps to choosing a new provider If, after reviewing your services against your needs and goals, your current provider cannot offer the services or changes you want, you can switch to a different provider who is able to meet your needs.

Before changing providers you should take the time to research a new provider to make sure they can meet your needs. Go to page 48 to read more about how to choose a provider.

Contact My Aged Care to get a new referral code to give to your new provider and agree to a date to switch your care package.

Once you have agreed to a start date with your new provider, you need to notify your current provider, preferably in writing, to let them know when you are terminating your services with them.

If you have any funds left in your home care budget, the balance moves with you to the new provider however they may deduct applicable exit fees from this amount to cover any administrative costs.

Exit fees may vary between providers and the amount should be clearly indicated in the care agreement between you and the provider of your choice. If you no longer require your HCP, any unspent funds from your budget will be returned to the government.

MANAGING SERVICES

WHO CAN HELP? EXPERT ADVICE Navigating home care options and costs can be confusing and overwhelming but it is important to know that you are not alone.

As well as relying on family or friends as a support to help you make decisions, like who should deliver your care and how you will fund any assistance, it can also be handy to know that there are a number of professional services available who can give specialist advice.

The fact that home care is becoming a popular option is great for you because it means that you get more choice and control over your care and who delivers it. However, this does mean that the options available to you can be hard to get your head around or know what works best for you.

Some of the overwhelming and challenging choices you or your family may face when looking into care include:

Placement consultants There are many benefits to enlisting the support of an aged care consultant, including: S aving many hours of research and chasing providers R educing family stress S treamlining care provision through a central information source P roviding referral to financial and legal experts E nsuring the best possible care for your loved one S upporting the family with housing decisions P roviding backup in the event of a crisis F acilitating good communication between family, carers and health professionals D elivering an independent and impartial service

H ow to identify your care provider T he carer skill level required C osts associated C are philosophy and reputation of the provider C are supervision S treamlining multiple service providers If you are feeling overwhelmed or unsure about who should provide your care, or how you will contribute financially to your care, it can be reassuring to know that you aren’t alone.

The services best suited to help you when it comes to sorting out your home care are placement consultants and financial planners.

While these services do come with a fee, they can be a lifesaver for some – helping to reduce stress, streamlining the process, doing all the running around for you and taking care of all of the paperwork and documentation.

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MANAGING SERVICES Placement consultants can support you and your family to navigate aged care decisions and guide you through the process, the costs, their options and how to identify appropriate and good quality care.

Financial advisors are professionals in financial services who are required by law to have your best interest at heart. They understand the systems and rules and how to make them work for your individual circumstances.

Their aim is to ensure the best fit with the best care for you through a holistic client-centred approach to care, considering individual preference like medical, cultural, religious and family needs.

Your financial planner can give you financial advice on how to arrange your finances and cash flow so that they last your lifetime and cover your aged care fees, but they can also help with an Age Pension application and work on strategies to make sure your funds will last you as long as possible.

Consultants are not only able to help you connect with the right home care provider for you, they can also assist through other stages of the care journey, such as through searching for respite options and, if it is required, supporting you in the transition to residential aged care.

Attorney, wills & estates This is also the time to update important documents, such as your will, Enduring Power of Attorney (POA) or Advance Care Directive.

A legal will can ensure your assets are distributed to your preferred beneficiaries in the manner you want, avoiding unnecessary costs and delays.

Besides a standard will, there are more options available if you have complex arrangements.

For instance, Testamentary Trusts provide asset protection and tax planning opportunities, but do incur additional costs.

A POA document gives a selected person the authority to manage your financial affairs on your behalf. A POA can become immediately effective from the time you sign it, until you formally revoke it or in specific circumstances, like the loss of capacity due to dementia.

Financial consultants Finances can get a bit tricky at the best of times, let alone when trying to manage it around your care. Which is why, when it comes to figuring out your home care finances, it is important to know that if you need them, professionals are there ready and willing to lend a hand.

A financial consultant will be able to help you know what costs you will need to cover and manage your home care funds, including the account that any government funding will go into, and how that money is spent.

56

Support At Home Tasmania

Your POA file will allow your chosen attorney to buy and sell assets on your behalf, enter loan agreements and action other legally binding tasks.

These documents will ensure that your financial status and assets, such as your house, are managed and protected over time, in case the complexity of your home care changes over time.

Reaching out and obtaining good advice or guidance from a professional on the costs of care may be able to help you save money when it comes to home care.

MANAGING SERVICES

KNOW YOUR RIGHTS

YOU HAVE A VOICE No matter who you are, where you live or the types of care you need, you have rights related to your home care services that should be respected by providers.

Once you know what your rights are you can assess whether any services you are already receiving are respecting your rights or not and then take steps to ensure you are receiving quality care.

If you are yet to choose a provider to deliver your home care you can use your knowledge of these rights to choose the provider that will give you the best services.

Charter of care The Health Department has a Charter of care recipients’ rights and responsibilities – home care that sets out exactly the rights you should expect to have while receiving home care.

These rights apply to all services, including everything from home health care, such as wound care or medication management, to gardening or meal delivery.

According to the Charter, you have a right to: B e treated and accepted as an individual and to have your individual preferences respected B e treated with dignity, with your privacy respected R eceive care that is respectful of you, your family and home

R eceive care without being obliged to feel grateful to those providing the care F ull and effective use of all human, legal and consumer rights, including the right to freedom of speech regarding your care H ave access to advocates and other avenues of redress B e treated without exploitation, abuse, discrimination, harassment or neglect Under the Consumer-directed Care principles, you also have the right to: S et your own goals for your supports D etermine the ongoing level of involvement and control you have over your home care M ake fully informed decisions in relation to your care M aintain your independence as much as possible C hoose the care and services that best meet your goals and assessed needs, within the limits of the resources available H ave choice and flexibility in the way the care and services are provided in your home P articipate in making decisions that affect you H ave your representative – family member or close friend – participate in decisions relating to your care if you request it or need support to make decisions

www.HomeSupportGuide.com.au

57

MANAGING SERVICES

KING ISLAND Currie Whitemark

This map provides you with a geographical reference to the LGA areas in Tasmania.

Grassy

FLINDERS

North Western Northern Southern Stanley

BURNIE

PO RT DE V

CENTRAL COAST

DORSET Scottsdale

LATROBE

Exeter

WEST TAMAR

Sheffield

WARATAH-WYNYARD

Bridport

GEORGE TOWN

ON

to ne

ui n Ul

CIRCULAR HEAD

ve rs

Pe ng

Bu rn

ie

W

yn ya r

d

Smithton

St Helens

LAUNCESTON

KENTISH

BREAK O‘DAY

Launceston Deloraine

Longford

MEANDER VALLEY

Rosebery

Poatina

Fingal

NORTHERN MIDLANDS Bicheno

Zeehan

Campbell Town Ross Queenstown

Strahan

Swansea

CENTRAL HIGHLANDS

GLAMORGANSPRING BAY

WEST COAST Oatlands Bothwell

SOUTHERN MIDLANDS

Ouse

Kempton

Hamilton

Triabunna Orford

BRIGHTON

Maydena

SORELL

GL

EN

OR

CH

Y

New Norfolk

DERWENT VALLEY

CLARENCE

HOBART

Dunalley

Kingston Huonville

Geeveston

TASMAN Cygnet

KINGBOROUGH

HUON VALLEY Dover

58

Scamander

Westbury

Alonnah

Nubeena

In-Home Care Services PHONE (03)

CHS PF Priv unded ate Se DVA ly Fun rvices Ser ded v VHC ices Servi ces Se Dem rvices ent i a Dom Ca re es Hea tic Ass ista lth Hom Profes nce e M sion Mea ainte als n an ls Med &/or S ce / Ga icat hopp rden i in ing o Pall n iati Supe g Per ve Care rvision son Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

MANAGING SERVICES

Notes

99

9

999

9

999

Abigail Mamas Healthcare Services Pty Ltd

0401 093 396

Activ8 Health Club

02 8544 0487

AHP Disability Services

1800 247 342

Alternative Answers

0414 608 341

Andrew Stewart - Hearing Connections

0411 757 622

Angels Care Australia

1800 264 357 9999999999999999

Anglicare TAS Home Care Services

1800 466 300 99

Australian Recreational Therapy Association

02 9887 2111

Australian Red Cross Aged Care Services TAS

6235 6077

9

9 9 9

40849 61648 40950

Mental Health First Aid

9

58043 55116 47 20953 20030

In-home care for private clients

9

99 Note 2

9 Better Living Home Care Packages (TAS) 1300 307 344 9 999999999999 Telehealth model Better Living Homecare 1300 307 344 9 9 9 9 Telehealth model Bright Diets 0413 774 411 9 Calvary Home Care Tasmania 1800 527 272 999999 999999999 Calvary Home Maintenance & Modifications 1800 527 272 9 9 Campbell Town Health & Community Services 6774 8000 99 9 99 9 999 Gardening not available Care Forward Allied Health Services 1300 364 876 9 Care Forward Home Support Services 1300 364 876 99 99999 9 99 Care Next Door 02 9666 7930 99 9999 999 Careseekers 1300 765 465 9 99 99 99999 Coastal Dietetics 0488 903 659 9 Community Based Support 1300 227 827 99 Note 3 9 Home Maintenance Program Community Based Support In-Home Care Services 1300 227 827 99 99 99999 999 Note 4 Community Care TASMANIA 1300 722 400 999999 99 999999 Complete Healthcare Connect PTY LTD 07 3472 5655 9999 99999999999 Continuity Care Australia Pty Ltd 1800 012 273 99 99 999999999 Corumbene Community Services 6261 7330 999999 999999999 Note 5 Dixons Pharmacy 6442 2132 General health aids 9 Encara | Allied Health 1300 761 965 9 Family Based Care Tasmania 1800 684 098 999 999999999999 Freedom Home Care 6344 8244 9 99 99 99 Glenview Home Care 6277 8800 99 99999999 999 Green Light HC 0408 059 395 9 Happy Living Home Care Packages 1300 911 728 9 999999 99 99 Telehealth model Healing Through Arts 0423 748 060 9 Hireup 02 9113 5933 9999 9 999 Home Instead Hobart 6240 3323 9 99 99999999 Home Modifications Australia (MOD.A) 0412 921 221 9 Includes home modifications I Hate Cooking 0410 526 477 9 9 Avant Innovations

38811 40099

02 8315 2834

Note: 1. Assistive tech & mobility equipment, carer support & pet care 2. Only available in Scottsvale and from Campbelltown and northern areas 3. Services are available in southern Tasmania only

DPS Web ID

65824

999999999999 Note 1 9

Advert Page

22200 46090 41241 23 14129 23 37128 18096 38-39 38066 38-39 21403 19299 21553 63124 21844 17524 17525 67164 63349 17527 55385 49136 19162 45647 17533 54699 62822 48202 40332 62079 19818 53390

4. Spring cleaning and garden maint are an annual service 5. Services DVA and private clients; gardening excluded

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

59

In-Home Care Services PHONE (03)

CHS PF Priv unded ate Se DVA ly Fun rvices ded Se VHC rvices Servi ces Se Dem rvices ent Dom ia Ca re es Hea tic Ass ista lth P Hom rofes nce s io e Mea Mainte nals l s & n an / Med or S ce / Ga rde ica hop Pall tion S ping ning upe iati v r e v is io C Per n son are Pha al Care rma Res ceuti pite cal Soc Care Delive ry ial & Tran /or R spo ecrea rt tion al

MANAGING SERVICES

Notes

Advert Page

DPS Web ID

38351 9 999 9 Note 1 17529 Short-Term Restorative Care available 9999 999 99 16-17 62081 Just Better Care Hobart 1300 930 239 9 99 99 99 999 16-17 62083 Just Better Care Tasmania 1300 930 239 9 99 99999 999 18094 KinCare TAS 1300 110 254 99 99999999 999 64569 Kingdom Care 1300 012 875 9 999 9 999 22191 KNC Home Care Packages 02 9988 4966 99 99 99999 999 65318 Leonie's Caring 1800 491 805 9 99 999999999 65443 Lifepath Care Services 0432 457 083 99 99 9 999 49557 Lite n' Easy 13 15 12 Shopping excluded 9 9 45720 Lonvara 0411 952 410 9 49573 Lusio Rehab the home of LusioMATE 1300 158 746 9 22109 Mable 1300 736 573 9 999999999999 17542 May Shaw Home Care 6257 9100 999 99 99 Note 2 9 999 22041 MCWA - Aged Care With A Difference 9318 1111 999 99 99999 999 CALD 45741 Mersey Community Care Association 6424 8883 999 9 99 999 17545 Migrant Resource Centre Home Care 6221 0999 9 CALD clients; social work 9 66690 Mr Meticulous Services - cleaning +house 0402 317 313 9 99 9 9 9 66595 MRM Care Consultant 0449 021 261 9 99 99999 999 63109 National 360 Tasmania 7019 9306 9 53721 Nourish'd Meals 07 3132 3957 99 Shopping excluded 9 9 IFC 17523 OneCare Home Care Services Tasmania 1300 555 409 999999 999999999 63658 Patty Health and Care Support Services 08 7009 4495 99 999999999999 64509 Pearl Home Care - Hobart 0435 005 393 99 99 9 9 55466 Pinky Community Support 0439 189 886 99 99 99 99 7 37938 Plena Healthcare 13 60 33 9 71086 Polio Australia 9016 7678 Educational resources 9 21889 Prompt Care TAS 1800 472 273 99 999999999999 40584 Quantum Reading Learning Vision 1300 883 853 999 45784 Radiance Hobart Counselling & Self-Development 0409 191 342 9 18679 Remedy Health Care 1300 734 224 9999 99 9 99 22069 Right at Home RightCare 07 3054 1360 9 99 99999 9 9 43412 Safety and Mobility 02 9983 9520 9 3 17537 Salvos Home Care TAS 1300 111 227 99 99 999999999 40570 Seating Matters 1300 001 050 9 63538 Simply Helping Franchising 0409 977 620 99 99999 999 60946 Simply Nutrition Dietitians 1300 380 694 9 64587 Support Space 0451 335 952 9999999999999999 40690 The Brainary 5229 2260 9 38183 The CareSide 1300 854 080 99 99 999999999 70090 The Diabetes Kitchen 1300 798 908 9 integratedliving Northern (TAS)

integratedliving Tasmania

1300 782 896 9

1300 782 896 9

Note: 1. Veterans’ Home Care funding only available for nursing

60

2. Fee for Service for clients in Glamorgan-Spring Bay and Dorset areas

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

In-Home Care Services PHONE (03)

The District Nurses The District Nurses - End of Life Care Supplementary Services The District Nurses Home Care Services The District Nurses Private Services The Good Meal Co. The INS Group The Parkside Foundation The Parkside Foundation Respite Options Therapeutic Pillow International Therapy Alliance Group Toosey Community Home Support Program Unique Care and Accommodation Uniting AgeWell Respite and Carer Support, TAS VisAbility Tasmania West Tamar Physiotherapy Wyndarra Centre In Home Care Wynyard Care Centre Note: 1. Funded by the Department of Health 2. Northern & Southern Tasmania regions

6208 0500

CHS PF Priv unded ate Se DVA ly Fun rvices Ser ded v VHC ices Servi ces Se Dem rvices ent i a Dom Ca re es Hea tic Ass ista lth Hom Profes nce e M sion Mea ainte als n an ls Med &/or S ce / Ga icat hopp rden i in ing o Pall n iati Supe g Per ve Care rvision son Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

MANAGING SERVICES

Notes

9

Advert Page

DPS Web ID

32-33 45667

Note 1 999 9 32-33 19502 99 99999999 999 Includes end-of-life care 32-33 19510 6208 0500 9999999999999999 Note 2 64543 1800 155 255 Provide home delivered meals only 9 9 40696 02 4254 6226 9 45835 6243 6044 9 9 19520 6243 6044 99 9 9 99 40712 8585 6685 9 44825 1300 661 945 9 17561 6391 1202 99 Note 3 99 9999 999 40726 0481 054 899 99 999 99999 IBC 61763 1300 783 435 9 9 38326 6232 1222 Note 4 9 45693 6394 4111 9 17565 6452 2722 9 99999 999 18084 6442 1760 99 9 99 999 32-33 71063

6208 0500 6208 0500

3. Flexible respite available; Allied Health available 4. In-home services; orientation & mobility training

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

61

MANAGING SERVICES

How to read the HCP table

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on HomeSupportGuide.com.au .

The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

8

North Western Northern Southern

General packages suitable for all eligible clients

Z

Packages for people with dementia

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Tasmania SERVICE PROVIDER

Mamas Healthcare Services Pty Ltd nnn Abigail Tasmania nnn Advocacy Anglicare TAS Home Care Packages North n TAS Home Care Packages North West n Anglicare TAS Home Care Packages South n Anglicare Baldwin Living Tasmania n HomeHomeServe Help Orana n Baptcare Living Home Care Packages (TAS) nnn Better Home Care - Tasmania nnn Calvary Forward Home Care Packages North n Care Forward Home Care Packages North West n Care Forward Home Care Packages South n Care Next Door nnn Care Christian Tasmania Home Care Services n CommunityHomes Support Home Care Packages n Community Based Care TASMANIA nnn Complete Healthcare Connect PTY LTD nn Care Australia Pty Ltd nnn Continuity Community Services n Corumbene Based Care Tasmania nnn Family Care/ At-home aged care in Tasmania nn Feros Freedom Care nn GlenviewHome n Home Care

Note: 1. African, Arabic, Asian, Austrian, Northern European 2. Packages for clients in Baldwin Living retirement

62

Y

e

Packages for people who are financially or socially disadvantaged

Home Care Packages Levels

t

Packages for people who live in rural, remote or isolated areas

R

Packages for veterans

g

Cultural environment

Home Care Packages Supplement

PHONE (03)

Notes

0401 093 396 34 8g 1800 005 131 1234 8Z 1800 466 300 1234 8ZetR 1800 466 300 1234 8Zet 1800 466 300 1234 8Zet 1800 911 989 1234 8ZR 13 22 78 1234 8Zet 1300 307 344 1234 8ZetR 1800 527 272 1234 8ZeR 1300 364 876 1234 8ZetR 1300 364 876 1234 8ZetR 1300 364 876 1234 8ZetR 02 9666 7930 1234 8 6239 3516 1234 8ZR 1300 227 827 1234 8ZetR 1300 722 400 1234 8ZetRg 07 3472 5655 1234 8 1800 012 273 1234 8ZeYtR 6261 7330 1234 8et 1800 684 098 1234 8Ztg 1300 418 418 1234 8e 6344 8244 1234 8ZtR 6277 8800 1234 8ZeYtg 3. Bhutanese, CALD, LGBTIQ, NESB, Nepalese 4. Asian, ATSI, CALD, LGBTIQ; can provide mental health services

Advert Page

Note 1 4 47 47 47 Note 2

23 38-39 38-39 38-39

Note 3

Note 4

Note 5

DPS Web ID

65824 37357 19157 19156 21856 22075 17562 22200 14693 20954 20955 20956 19299 17534 21845 17525 67164 63349 17527 19162 20732 45647 17533

5. CALD, Filipino, LGBTIQ, Polish; Priority to Glenview Close clients

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

63

North Western Northern Southern

MANAGING SERVICES

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Tasmania SERVICE PROVIDER

Living Home Care Packages nnn Happy Community Services n HealthWest Huon Regional Care Home Care n Independent Health Service Hobart n Independent Health Care Service Launceston n Independent Health Care Care Service Southern Tasmania n Northern (TAS) n integratedliving Tasmania nnn integratedliving Just Better Care Hobart n Karadi Aboriginal Corporation Aged Care n TAS nnn KinCare Care Packages n KNC HomeCaring nnn Leonie's Get Care (TAS) nnn Let's nnn LiteMayn'ShawEasyHome Care nn - Aged Care With A Difference nnn MCWA Park Residential Care n Medea Migrant Centre Home Care n ResourceServices - cleaning +house nnn MrMRMMeticulous Consultant nnn OneCareCareHome Tasmania nnn Patty Health andCareCareServices nnn Pearl Home Care - HobartSupport Services n Care TAS nnn Prompt Home Care Tasmania - North n Regis Regis n HomeHomeCareCareTasmania - South nnn Respect at Home RightCare nnn Right Salvos Home Care TAS n n SETAC Community n Southern Cross CareCareHome & Community Services nnn The CareSide nnn The District Nurses Home Care Packages nnn The Good Meal Co. nnn The Parkside Foundation Home Care Packages n Community Care n Toosey Care nnn Trilogy AgeWell Tasmania North Home Care n Uniting Uniting Tasmania North West Home Care nn Uniting AgeWell n Vege2goAgeWell Tasmania South Home Care nnn Wynyard Care Centre n Note: 1. Veterans’ Home Care funding only available for nursing services 2. Includes packages for clients with challenging behaviours 3. CALD, Croatian, European, LGBTIQ, Macedonian, Maltese, Slavic

64

Home Care Packages Levels

Home Care Packages Supplement

PHONE (03)

1300 911 728 1234 8ZetR 6495 1570 1234 8ZtR 6264 7108 1234 8ZetR 6228 3899 1234 8ZetR 6228 3899 1234 8ZetR 6228 3899 1234 8ZetR 1300 782 896 1234 8ZetR 1300 782 896 1234 8ZetR 1300 930 239 1234 8Z 6272 3511 1234 8tRg 1300 110 254 1234 8ZetR 02 9988 4966 1234 8Z 1800 491 805 1234 8Zt 1300 497 442 1234 8ZeYtR 13 15 12 1234 8 6257 9100 1234 8ZetR 9318 1111 1234 8ZetRg 6376 1355 1234 8ZetR 6221 0999 1234 8Zg 0402 317 313 1234 8 0449 021 261 1234 8ZeYt 1300 555 409 1234 8ZetR 08 7009 4495 1234 8 0435 005 393 1234 1800 472 273 1234 8ZetR 1300 188 740 1234 8Ze 1300 998 100 1234 8Ze 1300 144 144 1234 8ZtR 07 3054 1360 1234 8ZR 1300 111 227 1234 8Ze 6295 1125 1234 8ZetRg 6185 0700 1234 8ZeYtR 1300 854 080 1234 8ZetR 6208 0500 1234 8ZeYtR 1800 155 255 1234 8 6243 6044 1234 8ZeRg 6391 1202 1234 8Zt 1300 459 190 1234 8ZeYtg 6715 7000 1234 8Zet 6715 7000 1234 8Zetg 6289 8800 1234 8ZeYtg 0450 876 088 1234 8 6442 1760 1234 8Z

Notes

Advert Page

Note 1 16-17 ATSI Note 2

Displayed address is head office Fee for service available Note 3 CALD

IFC

Note 4 Note 5 Note 6

15 3

ATSI 19 32-33 CALD DVA Community Nursing ATSI, CALD, LGBTIQ ATSI CALD

63 IBC IBC IBC

DPS Web ID

62822 17557 17540 22382 22383 17535 38351 17529 62081 17559 18094 22191 65318 38288 49557 17542 22041 15453 17545 66690 66595 17523 63658 64509 21889 17536 19153 17541 22069 17537 17550 17521 38183 21433 64543 17547 17561 62701 17522 17554 17528 63754 18084

4. Priority for clients with memory loss 5. Local expert care staff, personalised support services; approved DVA Nursing Contractor 6. Oxygen and enteral feeding supplement

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Living well with choice and peace of mind

Care and support tailored just for you with Uniting AgeWell Help at home Get assistance with personal and clinical care, household chores, assistive technology and transport

Community support and wellbeing Remain connected with social groups, outings, respite and carer services

Independent living Maintain an independent lifestyle in one of our vibrant retirement living communities With services across Tasmania, Uniting AgeWell’s expert team can help you find the care and support to meet your needs.

1300 783 435

unitingagewell.org

65

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