Support at Home New South Wales & ACT 2023

NEW

SOUTH

WALES

&

ACT

support at HOmE A

DPS

PUBLICATION

Helping you stay in your own home and community longer

RESEARCH 1

PREPARATION

GETTING ASSESSED

FINDING PROVIDERS

HomeSupportGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

MANAGING YOUR SERVICES

NSW

Home Care Residential Aged Care Retirement Living

Since 1911, not-for-profit RSL LifeCare has been developing connected, supportive and vibrant communities, for veterans and seniors with personalised care and services that suit their lifestyle.

RSL LifeCare operates 27 Retirement Living Villages and 29 Residential Aged Care homes and offers Home Care services across NSW, ACT and South East QLD, empowering our community to stay independent in their own home or one of ours.

RSL LifeCare remains true to its mission – to provide peace, security and care to veterans and all seniors.

1300 232 564 rsllifecare.org.au

INTRODUCTION

Welcome From THE CEO • Michelle Beech

It is my pleasure to welcome you to our brand new Support at Home guide, specifically focused on all the information you need to navigate the home care system in your state or territory.

In the blue highlighted Getting Assessed section you can find out how to get a My Aged Care reference number, information about waitlists and how to book an assessment.

Use our purple Finding Providers section to choose a provider of your choice with our full list of providers in your area.

After producing a combined national guide, presenting information and options on both retirement living and home care, we have been specifically asked to bring back our separate home care guide, with a state based focus, to help you to stay in your own home and community longer. We have tailored this guide to take you through the home care journey one step at the time.

Lastly to help you manage your services with ease we have created a pink coloured section with information on financial advice, wills and estates, letting you know who else can help, such as advocacy and placement consultants and giving you an overview of other government funded supports and how your own council might be able to help you along your journey.

The journey steps are Research, Preparation, Getting Assessed, Finding Providers and Managing your services. You might not enter the system at step 1, and you may even have the need to navigate back to different stages of the steps during your journey. Wherever you are on your journey this guide will be your helping hand along the way.

Our website HomeSupportGuide.com.au can further assist you for detailed information articles and an online search section.

Each step is broken down by colours so you will know what information fits for what section.

Under the orange Research section you will find articles on the types of care available, when to consider help, figuring out your eligibility and information on the types of support options that could be available to you.

We would like to wish you all the best as you embark on your journey in finding the support at home services to suit your needs.

As always we welcome any feedback or suggestions of further content you would like to see in the next edition. Simply email info@dps.com.au to let us know your thoughts.

We look forward to hearing from you.

Regards, Michelle Beech - CEO

In the Preparation section (coloured green) we give you detailed information of what documentation you will need to prepare for your assessment to ensure a good outcome as well as how to prepare your finances. www.HomeSupportGuide.com.au

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Table of Contents

Support at Home NSW & ACT

INTRODUCTION Welcome from the CEO Contents How to use this guide

1 2 5

STEP 1 > RESEARCH Types of care When to consider help Eligibility and assessment Commonwealth Home Support Programme Home Care Packages Consider these support options

Home and garden maintenance

Personal care

Meals and shopping

Transport

Social support

Respite options

Transition care

Short Term Restorative Care

Wellness centres

Self funded care

Council services

6 9 10 11 15 18 18 20 23 24 29 33 35 36 36 38 38

STEP 2 > PREPARATION Preparation overview What documentation you need Checklist Preparing your finances

40 41 42 43

STEP 3 > GETTING ASSESSED Getting assessed overview Book your assessment My Aged Care reference number Priority and waitlists

46 46 47 48

Edition 1 Editor

Margot White Chief Executive Officer Michelle Beech

DPS Publishing Pty Ltd ABN 53 090 793 730

PO Box 1026 Pasadena SA 5042 1300 186 688

info@dps.com.au

HomeSupportGuide.com.au

Advertising sales@dps.com.au 1300 186 688

Distribution distribution@dps.com.au 1300 186 688

Proudly produced and printed in Australia

STEP 4 > FINDING PROVIDERS Finding providers overview Home care providers list In home care providers Home Care Package providers Before starting services Care agreement Care plan

52 53 56 67 80 80 81

STEP 5 > MANAGING YOUR SERVICES Managing services overview How often should you review your needs Changing providers Who can help Placement consultants Financial advisors Know your rights Advocacy

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83 83 84 85 85 86 87 88

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given.

Images within this publication may have been altered from their original format.

Images: Shutterstock.com © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher.

Care from the

heart, since 1880 RESEARCH

Salvos Home Care offers a range of services to support you or your loved one living at home and in the community.

Our goal is to ensure older Australians can keep their independence and the lifestyles they choose. Our personalised and flexible care plan is made in partnership with you.

Our qualified and compassionate care workers can provide:  Domestic assistance  Allied Health Services  Home maintenance  Shopping  Gardening  Transport No start-up fee, no basic daily care fee and no exit fee.

Contact us on 1300 111 227 today. agedcare.salvos.org.au www.HomeSupportGuide.com.au

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INTRODUCTION

HOW TO USE THIS GUIDE

This Support at Home guide was created to help you navigate the different home support options available to you to help you stay in your own home and community for as long as possible.

We have broken down the steps to accessing home care to help guide you through, wherever you are on your journey to accessing supports.

Throughout the publication you’ll find QR codes, just like the one placed below, that link through to different online articles. They’ll provide you with even more useful information to help you make the right choice about home care. To find out more about our range of home, aged care, retirement and disability support resources, visit dps.com.au or call 1300 186 688.

The articles in this guide explain the different types of support, when to consider help at home and how to plan and manage your supports.

From simple ways to improve your home environment to understanding Government funded programs and how to access self-funded supports, this Guide will explain what to consider and help you be better prepared to stay home for longer.

We’ve also included a list of home care services to help you find providers that can deliver the services you need. The In Home Care table is an alphabetical list of providers able to support you with a range of basic services funded under the Commonwealth Home Support Programme such as meals and shopping or home and garden maintenance.

The Home Care Packages table gives an overview of approved providers able to support you with services funded under a Level 1 - 4 Home Care Package. They are listed by region to help you find providers in your area that can support your needs.

For more information about the range of support at home options, including an extensive directory of service providers near you and in-depth provider profiles, head to HomeSupportGuide.com.au.

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to read more home care articles www.HomeSupportGuide.com.au

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WHAT YOU NEED TO KNOW TYPES OF CARE Home care is best described as support services that can provide a certain level of assistance with a range of tasks and chores to help you remain living at home, independently, for as long as possible.

Home care services can be as simple as family and friends helping out, accessing council supports, or as official as receiving Government subsidised supports through the Commonwealth Home Support Programme or a Home Care Package from an aged care provider.

This type of support is an option for people who are getting older, are chronically ill, recovering from surgery or for people living with disability, and offers a range of support in areas such as personal care, home maintenance, cooking and meal preparation, health care and transport.

Home and community When accessing home care, you will stay in your own home and community, surrounded by all of your belongings and retaining the freedom to come and go as you please. It means that services or care workers will come into your home to help you out with whatever support you need or have been assessed as needing.

The level of support home care services can provide ranges from a little bit of help with the weekly shopping for example, to high level assistance for several hours each day, helping you shower and get dressed, 6

Support At Home NSW & ACT

get to appointments and prepare meals, or help you access support aids like handrails.

It all depends on your needs, wants and circumstances.

In Australia, there are two main streams of home care – the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP) program.

Both programs are subsidised by the Government and are available after assessment to see if you are eligible for support.

Other options While these are the most common home care services accessed, there are a number of other options you may want to consider if you do need some help around the house to live safely, comfortably and well. These include accessing self-funded or private home care services or getting help from personal networks and the community.

Some people use a combination of these options to meet their needs or to assist them while they are waiting to be assessed for Government funded support or for services to become available.

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to read more Research articles

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Rehabilitation after illness or injury Acute & chronic pain management

Balance & falls prevention Home safety assessments & modifications

www.HomeSupportGuide.com.au

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Newcastle and District Nursing Service has been operating in the Hunter since 1975, with a high standard philosophy we aim high, we are creative and work as a team. We provide optimal holistic care and services using dedicated trained staff responding to the needs of out clients.

At NDNS we offer a range of services to assist with your care needs and remain independent. Services include post hospitalization care, wound care, falls prevention, rehabilitation, dementia care, management of medications and continence, palliative care, grief and bereavement support and a broad range of other technical nursing care.

312 Sangate Road Shortland NSW 2307

Phone 02 4953 8444 Email info@ndns.com.au

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Support At Home NSW & ACT

www.ndns.com.au

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WHEN TO CONSIDER HELP

NO NEED TO WAIT

Some immediate signs could be:

Many people put off thinking about home care and it’s sometimes not until a crisis hits, leaving the family scrambling to make arrangements when emotions are at an all-time high. This often means needs aren’t thoroughly assessed and decisions have to be made quickly.

 Loss of driver’s licence

Getting some extra help doesn’t mean you have to give up your freedom and can’t live an independent or active life. It’s never too early to start the conversation about home care so you and your loved ones are prepared, understand your needs and know what support options are available.

 F orgetting where you are or how to get back home

Remain independent Starting home care sooner makes living at home easier and sometimes a little bit of help will mean you can actually remain independent and in your own home for longer while enjoying the things you love.

Getting someone in to help with physically demanding jobs such as weeding and pruning your garden, doesn’t mean you’re admitting you can’t look after the garden anymore. It simply enables you to enjoy your garden without having to do the ‘heavy’ stuff.

 A fall resulting in reduced mobility A hospital stay or procedure that results in the need for temporary care  New fear of being left alone  Decline in general health

 F amily or friends moving away and no one around to help you.

In other cases, the need for support happens more gradually. You may notice subtle changes such as: S imple daily jobs such as doing laundry and preparing meals start to feel overwhelming and hard to do  Lack of personal grooming Y our living space is becoming messier than usual  F orgetfulness, for example missing meals, medication times and appointments or forgetting to pay bills D ecreased attention to food safety i.e. using foods beyond expiry dates

A need for help

 Avoiding social events or contact with others

While there is no need to wait for a physical illness or health scare to start accessing home care, there are many signs or ‘trigger events’ that could signal a need for help.

 F amily and friends spending more time helping you with everyday tasks.

There is no shame in admitting that you need some help to remain living in your own home. If you are finding day-to-day tasks harder to do by yourself or see a loved one having a hard time looking after themselves or their home, it may be time to consider your support options. www.HomeSupportGuide.com.au

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ELIGIBILITY and ASSESSMENT

WHAT IS YOUR ELIGIBILITY Accessing any level of Government subsidised support – such as the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program requires an aged care assessment.

Government subsidised home care is only available to you if you are aged over 65 years, or over 50 years if you identify as Aboriginal and Torres Strait Islander. If you are under this age, but require in home support, speak with your GP or look into alternative support options such as privately funded home care.

Assessments for Government supported assistance are conducted either through a Regional Assessment Service (RAS) for CHSP or an Aged Care Assessment Team/ Service (ACAT/S) for HCP supports.

Client record The first step to take, is to contact My Aged Care on 1800 200 422 to register yourself for assistance. When you call the contact centre for the first time, an operator will create a client record and ask you a number of questions about your needs, preferences, and any services you already receive. It’s handy to have your Medicare card ready when you register.

Based on this initial conversation, the operator will determine whether you need a formal assessment and, if so, organise an official aged care assessment with a RAS or ACAT/S. The aged care assessment is all about making sure that the service you receive is the one that is best for you and your carer’s needs.

The meeting is generally held in your own home or in hospital, and will be completed by a health professional such as a doctor, nurse, social worker or occupational therapist.

There is no charge for the assessment and friends, family members or carers are encouraged to be involved.

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WHAT IS CHSP

The CHSP aims to provide extra assistance to help you manage at home, but also provides support using a wellness approach that builds on your strength, which will both maintain your independence and develop your abilities.

Range of services There is a large range of different services available that can assist you in your home. Every service you receive should benefit you positively and target your individual needs.

COMMONWEALTH HOME SUPPORT PROGRAMME

The CHSP services you can expect to receive from providers to help you manage your day-to-day activities can include:

Not everyone accessing home care requires high-level support, some people may simply need some help with challenging chores – like gardening, or keeping on top of the vacuuming and washing.

 Transport

If this sounds like you, you may be best suited to home care supports offered through the Government’s entry level home support initiative, the Commonwealth Home Support Programme (CHSP).

H ome maintenance such as changing light bulbs and gardening

The CHSP is a national program, meaning it is available in all States and Territories. The services offered as part of CHSP are there to support you if you are mostly able to care for yourself but need some help with certain small jobs.

It is also a great option if you are experiencing a setback and need short-term support to help you get back on your feet.

If you need support to live independently at home or remain socially active in your community, the CHSP can be a great home care option.

D omestic help such as house cleaning and laundry P ersonal care such as help with showering, dressing and undressing

H ome modifications such as installing a grab rail A ids and equipment such as a shower chair, raised toilet seat and mobility aids  Help with meals and/or food preparation  Nursing care and managing medications  Allied health S ocial support such as accompanied activities and group excursions  Respite CHSP is usually the entry point to home care services for a lot of people and provides basic services such as help with shopping or meal preparation, keeping the house clean, and low level personal care. www.HomeSupportGuide.com.au

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WHAT IS CHSP

CHSP services enhance the independence and wellbeing of older people who want to remain living at home and in their community for longer, but need that little bit of extra help to do that.

Supports offerend through CHSP are entry-level supports, and if you have more complex care needs, a Home Care Package may be better suited to you and your needs.

Independence is different from person to person, which is why individualised CHSP services are tailored to your needs. This could take different forms, like in an ongoing support capacity or short term assistance for recovery after an accident or illness.

If you find yourself in the situation where you have an urgent need for home support services, and your safety would be at risk if those needs were not immediately met, you may be able to start receiving CHSP services before you have been assessed.

Tailored services Access to CHSP services is only available through a Government assessment to work out what services you need, and if in fact CHSP is the best fit for you.

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Support At Home NSW & ACT

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CHOOSE RIGHT AT HOME

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Support At Home NSW & ACT

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HOME CARE PACKAGES HIGHER CARE NEEDS If your care needs are more than entry-level, you may be eligible for services and supports through one of the four available levels of Home Care Packages (HCP).

These packages, just like CHSP services, are available to Australians aged over 65 years, or over 50 years if you identify as Aboriginal and Torres Strait Islander, and are designed to help you be supported to remain living independently and comfortably in your own home for as long as possible.

HCP levels It’s important to keep in mind when looking into HCPs that access to any support on offer through this program requires you to have your needs assessed by an Aged Care Assessment Team/Service (ACAT/S) and be approved for one of the four levels of care: Level 1 – s upporting people with basic care needs Level 2 – s upporting people with low level care needs

M eal and food support to ensure your nutrition and hydration needs are met and can also include assistance with other food-related jobs like meal preparation, and feeding C ontinence management, these supports can range from supplying products to supporting you to use continence aids and appliances

Level 4 – s upporting people with high level care needs

M obility and dexterity assistance which includes the access to and supported use of aids and equipment like walking frames/sticks, mechanical devices for lifting, bed rails, slide sheets and pressure-relieving mattresses

The assessment will explore the types of care needs you may have, and could lead to you being approved for one of the four levels of HCP on offer that is best suited to your situation now.

N ursing, allied health and therapy services such as speech therapy, podiatry, occupational or physiotherapy services and other clinical services, such as hearing and vision services

Your HCP may include services and support with daily tasks such as:

T ransport and personal assistance including with shopping, visiting health practitioners and attending social activities

Level 3 – s upporting people with intermediate care needs

P ersonal services including help with personal activities and needs such as bathing, showering, toileting, dressing and undressing, mobility and communication

H ousekeeping and gardening such as help with domestic duties like cleaning your house or support to help you maintain your garden www.HomeSupportGuide.com.au

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HOME CARE PACKAGES Being approved for HCP support may come as a huge relief to you and your loved ones, but this doesn’t automatically mean you will be able to access supports and funding straight away.

You will be placed on a waiting list with packages distributed when they become available based on priority and how long you have been waiting.

Once you have been notified that a HCP is available for you, it will be up to you to find a service provider best suited to you, to deliver your home care services.

Special needs and supplements To support those with additional needs, the Government offers a range of package supplements which you may be eligible for in addition to your approved HCP. The Home Care Package supplements you may be able to access, depending on your eligibility and assessment, may include:  The Dementia and Cognition Supplement  The Veterans’ Supplement  Oxygen Supplement  Enteral Feeding Supplement  Viability Supplement  Hardship Supplement Your chosen provider can arrange an assessment to find out if you are eligible for any of the package supplements. They must lodge an application and will manage the supplement on your behalf.

Self-managing your Home Care Package The person who knows best about you and your needs, is you! You have had complete autonomy and control over your life, so it makes sense that you might want to maintain that control by selfmanaging your Home Care Package.

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Support At Home NSW & ACT

Rather than having a case manager to manage your package and handle all elements of organising your care and support, you may decide you want to manage the coordination of your supports yourself.

Some people find that they have more choice and control over their HCP when they are self-managing it. Additionally, people who self-manage their care are able to cut down on administration costs and case management fees they would normally have to pay and are able to put that money towards further care, more hours or extra services.

When you self-manage your HCP, you get to choose the provider who hosts your package, and then pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.

Your provider is obligated to provide you with all the information you need to self-manage your HCP. This should include clear instructions on responsibilities and obligations, and supporting you through the self-managing process.

When considering self-management of your package, you should consider whether you have the capacity and support to manage it yourself.

By its very nature, self-management does require some involvement.

In some cases, you may ask your partner or loved one to self-manage your package on your behalf.

It is important to keep in mind that some providers may have policies around selfmanagement, so you should definitely shop around and enquire with providers about how they deal with clients who wish to self-manage their package.

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CONSIDER THESE SUPPORT OPTIONS Finding the right support to help at home can come with huge benefits. Sometimes a little assistance is all you need, allowing you to stay independent and enjoy other activities.

In addition to the informal support from family and friends or community assistance, there are home care providers who provide formal support services. There is a large number of for-profit and not-for-profit providers who can deliver support to older Australians in their own home. These range from small and community organisations, to larger national operators.

These services – ranging from entry level right through to intermediate and high level support – can help you at home through almost any

HOME AND GARDEN MAINTENANCE JOBS AROUND THE HOUSE Owning a home often comes with a lot of pride but as you get older your home and garden may become harder to maintain.

Sometimes a little assistance is all you need, allowing you to stay independent and enjoy other activities.

Peace of mind Ageing and medical conditions can limit your mobility and increase your fall risk, meaning it’s often safer, quicker and easier to leave it to the experts.

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Support At Home NSW & ACT

stage of life with the delivery of supports such as gardening, personal care, nursing, shopping, domestic assistance and even more specialised care such as dementia support and palliative care at home.

Depending on your situation you may be able to access these services through a Government funded home support program or choose to use a private home care provider. With all this variety and so many options available to you – depending on your situation, finances, location and needs – it is important to be aware of just what is out there and to know what supports will best suit your needs now and into the future.

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Accepting help with a range of jobs around the house may allow you to continue living in the comfort of your own home, while maintaining this ‘pride of place’.

Whether you need your gutters cleared, your lawn mowed or minor home repairs, there are services that can help keep your home looking its best.

Who can help?

Professional service providers can assist with these essential tasks or there may be volunteers within your community who can perform these jobs. Your council may be able to assist by suggesting businesses or volunteers in your area who can offer you these services.

If you’ve been assessed or approved for the Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP) you can request home and/or garden maintenance as part of your support plan. Otherwise, home and garden maintenance services can visit your house as required to keep your garden tidy.

Home maintenance services include:  Gutter cleaning H ome modification installations, including handrails in the bathroom and toilet P ermanent or temporary ramps outside or inside the home  Step modifications H andyman work including fixing or replacing tap washers, repairing doors and cupboards, minor general, plumbing and electrical repairs such as changing light bulbs

Gardening services include:  Lawn mowing and hedging  Weeding and pruning  Watering and fertilising  Pressure washing outdoor areas  Window washing A good service provider will help you keep your house and garden in tip-top shape so you can stay living in your home for longer.

Generally, people like to maintain their own homes to a certain degree but may not be able to keep up with all the gardening or household cleaning like they previously could.

If you are a little unsure about having someone you don’t know assist around the home, you can enquire with a provider about their insurance cover and whether they are police-checked.

You can even ask to meet with staff members beforehand to get to know them. This may not be mandatory protocol for every business, but it can give you peace of mind that you and your home will be safe and in good hands.

The other great thing about handing over the house and garden chores is that you now have more time to focus on things you enjoy spending time on, like catching up with friends and family, having ‘me time’, or getting back into your hobbies. Usually, leisure activities and hobbies are the first to be sacrificed because you have to do household tasks.

 Installation and maintenance of smoke alarms  Pest control F ixing fences and gates www.HomeSupportGuide.com.au

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PERSONAL CARE A RANGE OF SERVICES

Personal assistance

As you age, it may become harder to look after yourself or stay on top of housework.

To help you maintain your health and dignity or live comfortably and safely, respectful and qualified carers can come to your house to assist you.

Personal care tasks can include:

Accepting that you need help in performing these tasks can be hard and sometimes people think it is a sign that you’re losing your independence.

 Assistance with toileting

However, being supported by carers as you age in your home allows you to continue to enjoy the lifestyle you want and manage your health from home.

 Showering and bathing  Dressing and undressing  Grooming and shaving  Changing continence aids  Dental care  Repositioning bed-bound clients A ssistance with mobility like getting out of bed and moving around the house  Eating and drinking The level of help you require will depend on your health and ability. For some people, having a standby support worker for emergencies during the morning shower is enough.

Others may need someone to towel them dry and help with dressing.

Whether you need two hours of personal care every now and then, a few times a week, every day or 24 hour care, you can access this support through a range of private providers or with assistance from the Government funded Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP).

Depending on your own capabilities, you may receive a little or a lot of help around the home.

Personal care and domestic assistance are the most common in home supports people seek.

Services range from meal preparation, help with shopping or cleaning, to assistance with showering and getting dressed.

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Feeling connected Some older people struggle with the feeling of personal intrusion when receiving home care.

Your provider’s staff will be qualified, caring and respectful when providing this care, and should make sure you are in a nurturing and supportive environment so you can easily accept help in your home. Staff should be making the effort to talk you through every stage and make the whole process comfortable for you.

Personal care workers will not only provide you care, they will also develop a strong relationship with you. This can make the whole service experience more enjoyable and it will also help combat loneliness.

Older people are more prone to feelings of loneliness, which can have a huge impact on a person’s wellbeing. A regular friendly face around the home can make you feel connected and social.

Additionally, having assistance around the home means you have more energy to get out and about and stay connected with your wider community network.

Domestic assistance services include:  Household cleaning  Washing and ironing clothes  Grocery or retail shopping  Making beds  Preparing food Domestic assistance can be provided on a daily, weekly or fortnightly basis depending on your needs and the domestic tasks required.

For example, washing clothes and grocery shopping could be undertaken once a week and household cleaning may only be needed once a fortnight. Although preparing food is typically a daily job, your support worker could prepare a number of meals in your home, then put them in a freezer for you to eat when you want.

Domestic assistance If you need help keeping your house tidy, doing laundry, preparing food or stocking your fridge or pantry, domestic assistance can help.

Reduced or limited mobility or cognitive decline can make these weekly, and sometimes daily, tasks challenging.

You may have a neighbour, friend or family member come in regularly to help you with these tasks or you may prefer to hire a professional service to come in at set times to do those jobs for you.

Having domestic assistance as part of your CHSP or HCP will give you peace of mind knowing your house is clean and you’re able to live comfortably and safely.

www.HomeSupportGuide.com.au

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The secret to ageing well is simple, eat well.

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MEALS AND SHOPPING If you have trouble getting to the local shops and carrying shopping bags or have difficulty with preparing and cooking meals and need someone to do this for you, help is available.

Looking after yourself is incredibly important and good nutrition is a part of that.

Getting assistance with shopping or when preparing and cooking meals can make things much easier and help you feel comfortable that you’re getting enough food and nutrients.

You can get assistance with: G rocery shopping, food preparation and/or cooking

Some meal services and supports that are available include:  Click and collect Click and collect has become a popular way to do grocery shopping, with the convenience of shopping online, getting your groceries packed by a personal shopper and ready for collection.

This service is usually free, with the possibility of same day collection from a supermarket location of your choice if you order online before a certain time.

 Transport to and from shops  Feeding  Meal delivery  Food subscription services  Cooking programs  Diet, nutrition, food storage and food safety  Special dietary requirements  Shopping for items like clothes and gifts etc.

It’s not just food shopping you can get assistance with. For example, a support worker can assist you in going to a department store to shop for clothes or gifts or to the post office to pay your bills.

This provides peace of mind and allows you to get out in the community to buy the things you need if you have limited mobility or can no longer drive yourself.

There are many services available that can help with meals and shopping, depending on the level of assistance you require. You may just need help getting the groceries to your door or need help with food storage, right down to preparing, cooking and feeding of meals. It may be handy to talk to a friend, family member or your doctor about what care you might need.

Some supermarkets also allow you to leave the personal shopper notes, such as how ripe you would like your fruit and vegetables to be.  Grocery delivery services Some supermarkets provide home delivery if transport is an issue or you would like the convenience of your groceries delivered to your door. Ordering online can be easy and convenient, with the ability to select the exact items you need, different delivery time slots and various payment options.

The delivery fee may differ depending on the time slot you select, and often is free if over a certain amount is spent. www.HomeSupportGuide.com.au

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RESEARCH There are also private companies and smaller supermarket stores that provide delivery options.  Food subscription services If you enjoy cooking, but don’t want to think about planning what to eat, food subscription services can be a good option. They provide fresh ingredients and easy-to-follow recipes to your home so you can enjoy cooking without the hassle. The benefits of these services include convenience, saving time deciding what to cook, minimal food waste and portion control.  Prepared meal deliveries There are organisations, such as Meals on Wheels, that provide ready- made meals to your door. This can be a good option for someone who doesn’t enjoy cooking or enjoys the convenience of meals made and delivered to them. Most services cater for specific cultural or dietary requirements, should you need it.

There is often a social component that comes with using these services. Food delivered by Meals on Wheels, for example, is usually by volunteers who are happy to have a chat and often build relationships with regular customers, making it a pleasurable and comforting service for people who may not have a lot of social interaction.

Volunteers who regularly deliver meals to the same customers are also able to monitor a person’s wellbeing in terms of appetite, hygiene, or visible signs of confusion or deterioration.  Cooking programs and resources Many older Australians are used to cooking for a household of several people and adapting to cooking for one or two as they get older is often a big adjustment.

Specific cooking programs for older Australians can help improve quality of life through basic cooking lessons, nutrition education as well as social engagement.

Speak to your local Council or call or visit your local library to discuss events being held in your area and how you can get involved.

The Department of Health’s Eat for Health website provides recommendations, advice and recipes to help people eat nutritious and balanced food.

The website contains recipes to suit all appetites and budgets while meeting nutrition goals. Visit eatforhealth.gov.au to download their free resources.

No matter what level of help you need, there is a range of services to assist you in making convenient, healthy food choices.

TRANSPORT OPTIONS MAINTAINING INDEPENDENCE Having free, inexpensive or subsidised transport options available is important in maintaining your independence, remaining socially active and reducing social isolation as you age.

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Thinking ahead and being aware of these options can give you peace of mind when deciding how to get to the shops, a social event or your next medical appointment. If you are still able to drive a car, there are also many things to consider to ensure the safety of you and others on the road.

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Meals on Wheels We deliver freshly made meals from local produce to your doorstep from Monday to Friday. You may choose from main meals, mini meals, soups, sandwiches, salads, desserts and juice.

Social Support Groups Enjoy outings and centre based activities, with the option of transportion from your home by the friendly staff and volunteers at IC Care. Morning tea, lunch and dessert included at centre based activities.

Social Support Individual Need transport to medical appointments, shopping or want someone to visit for a cuppa and a chat? IC Care's volunteers are here to support you.

(02) 4677 2524

enquiries@iccare.org.au www.HomeSupportGuide.com.au iccare.org.au

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0455 504 310 www.friendlytransfers.com.au

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Support At Home NSW & ACT

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Driving Having the ability to drive a car is an important component for many people in keeping their independence. However, as you get older there are special licensing requirements, which may involve annual medical check-ups, completing driving assessments or renewing your licence more frequently. These often vary depending on what State or Territory you live in. Contact the Department of Transport in your State or Territory to find out what rules apply.

Low floors and ramps allow easy, safe entry and exit of vehicles.There are also allocated spaces for wheelchairs and mobility scooters.

The Australian Government issues the Pensioner Concession Card to eligible Australians over 60 which offers a range of benefits including subsidised public transport fees.

Some States and Territories even offer pensioners free travel at certain times.

As you age you may experience vision changes, impairments in your decision making skills and slower reaction times which can put others in danger on the road. If you experience symptoms that can affect your driving ability or no longer comfortable operating a motor vehicle, have a chat to your doctor and family to decide whether it is time to surrender your licence.

If you are still able to drive but have a disability or a mobility impairment and require a mobility aid such as a walking frame, crutches, scooter or wheelchair, you may be eligible for a disability parking permit.

Disability parking is often closest to the entrance and exit of buildings, making it easier to get around. You must display your permit on the rear view mirror of your car if you park in a disability parking space.

There may be a small fee involved in obtaining an Australian Disability Parking Permit and you must be assessed by your doctor or specialist to prove you require a permit.

Each State and Territory may have different eligibility criteria around permit parking so it is important to check the rules that apply based on where you live.

Public Transport Getting from one place to another on public transport is a common choice for older people.

Most public transport services, including buses, trains, trams and ferries are accessible for people with limited mobility.

Alternative transport options While transport can be provided through Government funded support, there are transport options available through local councils, community transport providers and private businesses if you are unable to drive or access public transport.

Local councils and community groups Many councils and community organisations provide a variety of transport options such as: S hopping transport, which may offer a group bus service that allows you and others to do your weekly shopping S ocial transport, which provides transport for groups to attend social events or activities such as going to the movies or sightseeing P ersonal transport, which offers individual transport to the hospital, medical appointments or personal social visits to family and friends. www.HomeSupportGuide.com.au

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RESEARCH Throughout Australia, there is a wide range of not-for-profit, charity, religious, cultural and community groups providing free or low cost transport assistance for older people.

Many of these schemes are Government subsidised and staffed by volunteer drivers, however, you may have to pay a small contribution towards the scheme.

Your local council will be able to suggest community organisations in your area who offer these transport services to the community or offer community buses and personal transport.

Council community buses usually operate on a weekly basis with many offering the convenience of door-to-door pickup and drop-off. As well as taking residents to shopping centres, many council run community buses visit other services and activities, such as libraries and senior’s clubs and groups. You will need to pay a fee for using the community bus which may vary depending on where it is going.

Personal transport allows you to get to medical, wellbeing and other essential appointments if you are no longer able to drive. Council transport programs are generally organised by a council paid coordinator, with the driving service provided by volunteers.

In some cases, the council will approve certain contractors or taxi companies to carry out the service. There is usually a minimum charge for the service, and fees may vary depending on the distance you are travelling and whether you require a return journey.

Councils provide various transport services, so it’s best to check with them about what services are available to you in your community.

Transport as part of your package To receive transport as part of your Commonwealth Home Support Programme (CHSP) funding or Home Care Package (HCP) you must first be assessed by an Aged Care Assessment Team or Service (ACAT/S).

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If you need someone to take you to your appointments, daily errands and social activities, make sure you tell the person assessing you how often you need to leave the house for these appointments. For example, you may need a lift to the local RSL for ‘games night’ once a month.

Once approved someone will come to your house at agreed times and ensure you get to your activities safely.

Private services Private car services are also available depending on your needs for transport, which may offer a more personal and professional travel service.

Many businesses have drivers who are trained in mobility assistance and may offer additional services, such as accompanying clients in and out of appointments, shopping trips and other reasons for transport. Private transport businesses can provide once off or ongoing services.

Most private home care providers offer personal transport services, which can help getting to and from various appointments and outings. Services are usually provided by support workers on a temporary or ongoing basis and can be tailored depending on your needs and circumstance.

Taxi Subsidy Scheme All State and Territory Governments have a scheme designed to provide financial assistance to older people who may have a disability or medical condition that prevents them from using public or community transport.

To apply for the Taxi Transport Subsidy Scheme (TTSS) or Taxi Subsidy Scheme (TSS), you must be a permanent resident of Australia who resides in that State or Territory, have a severe or permanent disability, such as limited mobility and not be a member of other Taxi Subsidy Schemes in another State or Territory.

The TTSS provides eligible people with a booklet of dockets that can be used to subsidise up to a certain percentage of total taxi fares, with a maximum subsidy per trip.

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SOCIAL SUPPORT Staying connected and engaged with your social networks and community is an integral part of your health and wellbeing as you age.

You can access social support through the Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP). This could simply be a visit from your support worker for a cup of tea and a chat, getting out in your community together or attending community based social activities with other older people in your area.

There are a number of social support initiatives and programs across the country helping people like you stay connected to friends, family and your community.

It is an Australian Government initiative delivered under the Commonwealth Home Support Programme (CHSP).

It organises volunteers for home visits to older people who are at risk of loneliness or social isolation. These volunteers can offer conversation and friendship, often through shared language or cultural backgrounds or life experiences.

Connecting online Be Connected is an Australia wide initiative helping Australians learn to connect with others digitally and be safe online.

The movement provides free courses to teach people how to use a range of technologies including Apple and Android products.

Through Be Connected you can engage with family and friends online, find new friends, keep up-to-date with what’s happening in the world and your community and learn how to safely and securely buy and sell items online.

If you benefit from in-person support, the Be Connected network offers community partners who can visit your home to help you develop your digital skills and build confidence. To find out more about this initiative call 1300 795 897 or visit beconnected.esafety.gov.au.

Community Visitors Scheme You may need a little help to stay connected to your community, which is where the Community Visitors Scheme can assist.

The Community Visitors Scheme is run by organisations who will make sure your volunteer is a good match, so you need to include information about any special needs or circumstances when applying.

Volunteers are assigned based on urgency and suitability, not waiting time.

For more information on the Community Visitors Scheme call My Aged Care on 1800 200 422 or visit myagedcare.gov.au. www.HomeSupportGuide.com.au

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Social clubs and activities Your council and community groups or organisations may host a range of social activities and clubs which help you stay engaged and connected with your community.

Joining a club will help you find a purpose, meet new people and you’ll have something to look forward to.

These could include:  Reading  Arts and crafts  Dancing  Board games  Exercise and walking  Music  Cooking  Outdoor activities H obby collecting (such as antiques or other items) Getting involved in social clubs, activities or groups has a range of benefits including improving cognitive function, maintaining or improving physical health, preventing depression, increasing immune system functioning, better sleep and can even lead to a longer life.

You can chat with your local council to find social clubs and activities near you or speak to your support worker or coordinator of your Home Care Package about getting involved in social classes in your community.

Men’s sheds Men are more inclined to experience isolation, loneliness and depression as they age. We know the vital role social engagement and networks play throughout our lives and this is particularly important as you get older.

Men’s sheds are a great place where men from all walks of life can come together to chat and enjoy each other’s company. The sheds provide a safe, positive and busy environment without the pressure.

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Men’s sheds play an invaluable role in opening up the conversation of men’s emotions and health and wellbeing, particularly mental health.

Funded by the Department of Health, the Australian Men’s Shed Association provides practical support to men’s sheds and delivers a wide range of services to improve the health and wellbeing of members and reduce the number of men who are at risk from preventable health issues that may arise from isolation.

The Association has collaborated with National, State, Territory and community services such as Beyond Blue, Heart Foundation, Department of Veterans’ Affairs and Cancer Council to develop and deliver a range of resources and national initiatives.

Often bonding over common interests or life experiences, many men thrive on the mateship formed at men’s sheds. To find a men’s shed near you, call the Australian Men’s Shed Association on 1300 550 009 or visit mensshed.org/find-a-shed.

Volunteering Volunteering is a great way to stay active and connected to your community, while also helping other people.

According to statistics from Volunteering Australia, older Australians aged over 65 years old contribute the most volunteering hours compared to other age groups, totalling on average, 104 hours per year each.

With more than 600,000 not-for-profit organisations across the country relying on the generous support of volunteers, lending your time and skills benefits both you and the organisation you volunteer for.

There are lots of organisations you can volunteer for that align with your hobbies or interests including arts or heritage, education and training, animal welfare, emergency services, environment, health, parenting, children and youth, religious and sports and recreation.

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RESEARCH You could clean up litter and rubbish in your local community, spend time at a local animal shelter helping feed and walk dogs, volunteer at the library or put your green thumb to use in the community garden.

Volunteering has a range of health benefits too, with the activity helping to provide purpose, a sense of self- worth and social enrichment.

You can speak to your local council about what volunteering opportunities may be available.

Volunteering Australia can also point you in the right direction, connecting you to volunteering opportunities in your community. For more information visit www.volunteeringaustralia.org or call 02 6251 4060.

Just a few hours of volunteer work on a regular basis can make a significant difference to your happiness and mood and is associated with improved mental health.

RESPITE OPTIONS TAKING A BREAK Sometimes you or your carer need to take a break or require extra care and support, which is where respite can help.

For example, if you have a fall, don’t feel comfortable being alone in your home and need support and assistance nearby, going into respite is a good option until you feel safe and strong enough to come home.

For carers, respite can simply be a break away from the caring role that offers an opportunity for both you as the carer and the loved one that you care for, to take time to refresh or tackle the other tasks in life.

Respite options Accommodation and services offered through Government funded programs in the community and residential respite include:  Day care centres for half or full day respite  I n home respite services for overnight, home and personal care services A ctivity programs and social outings in groups or one-on-one  A break away from home with a support worker

With services in the home, in the community or in a residential care setting, there are a number of readily accessible respite options for you to explore. It is an excellent chance to take some time out and provides opportunities to meet new people and experience new things.

Ranging from a few hours, a full day, overnight, or even a few weeks, respite can be provided in an informal setting by family and friends, or formally through service providers either in an aged care home or in your own home and community. www.HomeSupportGuide.com.au

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RESEARCH R espite for carers of people with dementia and challenging behaviours R espite in an aged care home or overnight in a community setting R espite for employed carers and for carers seeking to return to work Centre Based Respite Care (CBRC) is another form of respite offering individualised social and recreational activities to individuals and their carers. Day programs in the form of excursions, outdoor or indoor activities, or holiday programs are also available through CBRC. To access services in a CBRC, a client assessment will be made by trained respite workers who will develop individualised needs based programs with you as a way of enhancing your quality of life.

If you’d prefer to stay in your home while your carer takes a break, a support worker can come to your home instead and provide in home support.

Planning for respite All respite services can be accessed on a planned basis, with some services also available on an emergency basis.

Residential respite care, short term care, in home care, community care and day care can all be accessed on a planned basis, with services like residential respite care available in an emergency. If you are planning ahead for respite and looking to access residential respite care, it is important to know that this is accessible for up to 63 days each financial year, with extensions in lots of 21 days made available if further assessment finds this extra time is needed.

If you need respite care, contact Carer Gateway on 1800 422 737 or visit CarerGateway.gov.au to get help accessing those services. They can also help you access emergency respite options.

If respite services are something you are looking to access, it is vital to know that these services are based on priority and need.

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As with most aged care services, the amount of care you receive will depend on the level of your needs and the availability of respite care services.

Accessing respite When you access respite services through Government funded programs you’re generally asked to still contribute to some of the costs.

Community based respite services also charge fees according to the type of service being used and your ability to pay. What you pay as part of this contribution will be discussed and agreed upon between you and the organisation you are working with to deliver your respite services, with a set rate established prior to services starting.

If you are looking to access residential respite care within an aged care home, this option does come with a payable fee. The basic daily fee, and perhaps booking fee, will need to be covered by you, but will not require any accommodation charge, or any additional income- tested fees.

It is important to remember that the cost of respite care will always depend on the care provider, the length of time involved and the type of care you are seeking.

Accessing respite services with Government support through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program will require you (and your carer) to undergo an assessment, often conducted by a Regional Assessment Service (RAS) or Aged Care Assessment Team/ Service (ACAT/S).

This assessment will help to work out if you are eligible for respite services. These free assessments can be arranged by contacting My Aged Care on 1300 200 422.

You can contact Carer Gateway on 1800 052 222 for advice on the types of respite and support available in your area. They may be able to help you find the respite care that best meets the needs of you and the person you care for.

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TRANSITION CARE

REBUILDING INDEPENDENCE Returning to an independent life after a setback such as a health scare or hospital admission is possible, and there is help available to get you back to living confidently in your own home.

There are programs that can help you regain your independence, build strength, learn new skills or rediscover old ones.

Transition Care

Transition care can be provided for up to 12 weeks, with a possibility to extend to 18 weeks if needed.

To be eligible for transition care, you must be a hospital inpatient and be assessed by an Aged Care Assessment Team/Service (ACAT/S).

Access to transition care is decided on a needs basis, not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more details.

Transition Care Programs are designed to improve your independence and confidence after a hospital stay to help you return home rather than entering residential care.

The program provides time-limited, goaloriented and therapy-focused care delivered in your own home or in a ‘live in’ setting.

It often includes low intensity therapy, such as physiotherapy and occupational therapy, social work and nursing support or personal care.

Transition care is delivered by approved providers who will offer a combination of services tailored to your specific needs.

These services can include low intensity therapy such as: C ounselling and social work  Dietetics O ccupational Therapy Support packages will also include personal care and/or nursing support for example: H elp with showering and dressing A ssistance with meals/eating M anaging incontinence www.HomeSupportGuide.com.au

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SHORT TERM RESTORATIVE CARE Short-term restorative care is a Government funded program that provides a range of care and services to improve your wellbeing and help you stay independent.

It is similar to the Transition Care Program in that it rebuilds independence, however you can access it even when you haven’t been admitted to hospital.

Services aim to improve your ability to complete everyday tasks, or delay or avoid the need to enter long term care. Short term restorative care can be accessed in your home, in the community, in an aged care home or a mix of these, depending on your care needs.

You may be eligible for short term restorative care services if you: A re slowing down mentally and/or physically N eed help with everyday tasks W ant to stay independent For example, you may be able to access short term restorative care if your daughter who helped you cook meals for the week has recently moved away and you would like some short term assistance with cooking and meal planning.

You can receive short-term restorative care for up to eight weeks (56 days) depending on your needs. You can access this care twice in any 12 month period however it’s only available if you’re not already receiving any supports through a Home Care Package, are living at home and not in an aged care home and haven’t accessed the Transition Care Program in the past six months.

WELLNESS CENTRES

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Wellness centres offer a range of programs and services that focus on mobility, exercise, rehabilitation and relaxation. A wellequipped wellbeing centre also provides the opportunity to address areas of concern, enhance your mobility and reduce your pain levels and risk of falls or injury.

Most centres offer a range of stimulating and fun activities, one-on-one or in group settings, to help improve your memory, wellbeing and independence.

You can access a wide range of physical and emotionally rewarding activities with the guidance of allied health specialists in these centres, also known as ‘Day Therapy Centres’, ‘Health & Lifestyle Centres’ or ‘Allied Health Hubs’.

 Diversional therapy

Support At Home NSW & ACT

Some allied health and wellbeing services you may be able to access include: O ccupational therapy M assage therapy to reduce pain and maintain overall wellbeing P hysiotherapists or exercise physiologists

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 Podiatry

 Hydrotherapy D ementia and cognitive support programs P ersonal training  Exercise

classes for all levels, including chairbased and dance classes  Nutrition

information M at and equipment-based Pilates classes S pecialised group classes for specific conditions, such as Parkinson’s disease, multiple sclerosis, diabetes, cardiac and pulmonary rehabilitation.

These Wellness or Day Therapy Centres are sometimes combined with different Centre Based Care services focused more on social inclusion and community connection.

The programs and services offered through this Centre Based Care all about encouraging positive ageing and wellbeing, and work to provide you with emotional, mental and physical stimulation. Some programs may be tailored to specific groups such as people from a multicultural background or those living with certain chronic conditions such as dementia.

You can enjoy a range of activities which may include daily exercise programs, arts, crafts, cooking, gardening, as well as education and learning services, group excursions and respite or overnight care.

There are many benefits of Centre Based Care including:  I mproved social wellbeing through companionship and connection M aintaining mental health, nutrition and exercise

P ositive impacts on overall health and wellbeing, including reducing symptoms of pain S upport for carers and families Is a wellness centre suitable for me?

If you are over the age of 65 years, the services offered at a wellness centre may be the key to better physical health to help you stay strong and independent. A range of allied health specialists may be able to support your mental agility and keep you performing day-to-day tasks properly.

You may be able to claim the associated costs of a wellness centre through the Regional Assessment Services (RAS) or Aged Care Assessment (ACAP) Programs. To receive an assessment, call My Aged Care at 1800 200 422, then ask for a referral code. Based on the outcome of your assessment and the package which you are eligible for through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP), health and wellness services may be subsidised by the Government.

You can still access the services at a wellbeing or day therapy centre privately and pay for services as you go. To do so you would need an initial consult to identify which services you need and the amount you will pay to access. www.HomeSupportGuide.com.au

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SELF FUNDED CARE Depending on your financial situation, exploring the option of self funding home care services, also known as privately funded home care, could be a viable option in meeting your immediate short or long term care needs.

If you are considering this ‘fee-for-service’ care option, it is important that you are aware that all service fees will be paid by you, in full, without any Government support, no matter your financial situation.

The benefit to this is that you can access whatever services you want, for however long you want, whenever you want.

Privately funded supports are a great option if you: H ave been approved for Government funded support, but there is currently no package available

COUNCIL SERVICES

H ave been found ineligible for Government subsidised home care services  I f you have immediate short term care needs C an afford to pay for your own care needs without Government subsidy/support  I f you receive Government subsidised home care, but would like to top-up this support with additional self funded services The supports you can access through privately funded home care are the same as what would be available to you through the Government’s programs. But you don’t need to meet the Government’s eligibility criteria and there is generally a limited wait time.

Often providers charge an hourly fee for their private home care services, and have no lockin contracts to allow your care to increase or decrease at your discretion to suit you and your changing needs.

Others may provide a variety of support services, activities and events to keep their local senior citizens engaged in the community.

Services can include: F ree community buses or subsidised transport S ocial supports through clubs or men’s sheds

Your local Council provides a range of services besides their local Government duties, including services that benefit older people in their communities.

Some Councils may be approved to deliver Government funded programs, like the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) services.

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M eal programs G ym facilities and health programs M obile libraries V olunteer supports These services can differ from Council to Council. So get in touch with your local Council to see what extra general services they provide that may assist you with everyday life.

Free to be you.

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Multicultural Care provides culturally tailored home care so you can continue to live an independent, fulfilling life for as long as possible.

Our carers speak over 40 languages including: Arabic Hindi Spanish Cantonese Italian Vietnamese Greek Mandarin English 02 9718 6199 multiculturalcare.com.au

www.HomeSupportGuide.com.au

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STEP

PREPARATION

02 PREPARATION

WHAT YOU NEED TO KNOW PREPARATION OVERVIEW Before you can access Government subsidised home care options, you need to be assessed to work out exactly what level of support you need.

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day to day tasks you struggle with.

You can book an ACAT/S assessment by contacting My Aged Care, the agency that looks after all Government funded aged care programs. You can register by filling out an online form on the My Aged Care website or by calling 1800 200 422.

When you first contact My Aged Care Contact Centre, you will be asked a number of questions about your personal circumstances and needs.

These questions will be quite basic and shouldn’t take too long. All you will need is your Medicare card when you call.

D o you need assistance taking a shower or bath and do you need help getting dressed? A re there any health concerns or did you have a recent fall? D o you feel lonely or isolated? A re there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person.

Additionally, the information you provide during this quick process will be recorded on your application, so you don’t have to stress about remembering the information you provided during your eligibility check.

If you are worried about doing the eligibility check by yourself, you are allowed to have a family member, friend or carer with you for support while applying online or on the phone.

You can also nominate someone to apply on your behalf. In this case, you will need to appoint your family member, friend or carer as your representative on My Aged Care.

Examples of the questions you will be asked are: A re you currently receiving aged care services? A re you getting support from a carer or family member? C an you prepare your own meals and do housework?

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SCAN

to read more Preparation articles

PREPARATION

WHAT DOCUMENTATION YOU NEED PREPARE FOR THE ASSESSMENT If you are successful in your application, the My Aged Care contact centre operator will refer you for either a RAS or ACAT/S home support assessment.

If the operator determines that you would benefit from basic home support through the Commonwealth Home Support Programme (CHSP) they will refer you for an assessment by a Regional Assessment Service (RAS).

Otherwise, if the operator believes you require higher care support, a member of an Aged Care Assessment Team/Service (ACAT/S) will visit you at home to assess you for a Home Care Package (HCP) that will meet your needs.

Even though the assessments are relatively straightforward, some people like to be prepared, and there are a few simple things that you can do, or items you can gather, that can help make the assessment process as seamless and smooth as possible. Some of the documents and information to prepare include:

A ny specific needs, goals or preferences you have that may help in developing an appropriate support plan D etails about support you receive from family, friends, or the community P repared questions and information about home care that you wish to discuss with the assessor so you have a better understanding about services or the process C ontact details for your doctor and any other health professionals you see regularly H ave a translator or Auslan interpreter arranged if you require one A sk a support person to be present for the assessment if you want one

M edicare card and a form of identification such as a driver’s licence, passport, healthcare card or Department of Veterans’ Affairs (DVA) card N otes or referrals from your doctor or other health professionals  I nformation about previous home, community or aged care services you have received

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PREPARATION

CHECKLIST OVERVIEW From getting assessed and finding a provider to filling out forms and calculating fees, there is a lot to organise before starting any type of aged care services. To help you with this process we’ve created a checklist with important things to remember.

Assessment  Contact My Aged Care on 1800 200 422 or apply online at MyAgedCare.gov.au  Organise a face-to-face assessment with a RAS or ACAT  Gather medical information for the assessment  Have your assessment  Receive successful application letter

U pdate your family and friends about your wishes and goals F ull medical history C ontact details of important people, like family or medical specialists  I nformation about your personal preferences, ie, religion, culture, allergies, etc. O ptional: Appointment a nominee to deal with Government and Centrelink on your behalf Searching for home care U se the HomeSupportGuide.com.au website to find service providers

 Have your referral codes ready

M ake a list of things that are important to you to have in service provider

 Start preparing to access home care services

M ake a short list of providers you like

Financial

M eet with service providers and ask as many questions as possible to get a good understanding of their services and applicable fees

 Referral for Government funded aged care  Assess what you can afford for fees and costs in home care  Contact Centrelink if you require financial assistance  Fill out the application for the income and asset test  Arrange a financial assessment through Services Australia, contact 1800 277 475  Optional: Engage a financial planner or advisor Important documents  Update your Will  Create an Advance Care Directive  Create an Enduring Power of Attorney  Create an Enduring Guardian 42

N otify your executors, administrators, and attorneys

Support At Home NSW & ACT

O ptional: Engage a placement consultant to assist with finding a service that best meets your needs Starting home care services F ill in an application form for a service provider U nderstand what costs are involved P rovide important documents regarding your financial situation E nter into a home care agreement with your chosen provider H ave a care plan put together S tart services

PREPARATION

PAYING FOR SERVICES If you are eligible for the Commonwealth Home Support Programme (CHSP) or a dedicated home care package (HCP), the Government will contribute towards the cost of your home care services.

How much they’ll contribute depends on your needs. The level of support you need will be based on the outcome of your Regional Assessment Services or Aged Care Assessment Teams/Services (ACAT/S) evaluation.

The Government subsidy may not cover the total cost of care and if you can afford to, your home care service provider may ask you to contribute to paying for services.

The fees you will be expected to pay will be outlined in a Home Care Agreement before you start receiving any support services. Providers must report their pricing models to My Aged Care and any difference between the price set by a provider and charged to you must be included in the Agreement.

If you are receiving CHSP care, the cost you will need to pay will depend on the provider. They are only allowed to charge clients if they are able to cover the fees, although you have a right to receive care regardless of whether you can pay for it. Roughly 10 percent of all CHSP funding is paid through client contributions, as the Government will cover the rest.

Daily fees If you have been allocated any level of HCP, you will be required to pay a basic daily fee. Support at home services vary in price across different providers and financial planning may depend on the need for support.

If you are eligible for a Level 1 HCP, the ‘basic daily fee,’ which everyone must pay, can not cost more than $11.22, as of 20 September 2023.

For a Level 2 HCP, the basic daily fee will not be more than $11.87.

The basic daily fee for a Level 3 HCP will not be more than $12.20.

PREPARING YOUR FINANCES Finally, if you require complex home care and are eligible for a Level 4 HCP, the basic daily fee will be capped at a rate of $12.53.

Depending on your income you will be asked to pay an income-tested care fee on top of the daily fee amount. You will be advised of how much you may need to pay by the Department of Human Services after providing your income and asset information for testing purposes. Then, the DHS will send an advice letter which will be valid for up to 120 days. This letter will be sent to both you and your provider for transparency and will allow you to coordinate your care budget.

Services Australia will review your HCP fees on a quarterly basis and determine whether you are receiving value equal to or lesser than the fees you are being charged. If you have difficulty paying the amount then financial hardship assistance may be available to cover the required costs for both the basic daily fee and income-tested care fee. However, financial hardship assistance will not cover additional care or fees worked out between you and your provider.

No full Pensioner will pay an income-tested care fee and no part Pensioner will pay an incometested home care fee greater than $6,543.66 per annum. If you have an annual income of over $62,332.40, you will pay an income-tested care fee on a sliding scale up to a total of $13,087.39 per annum (as of September 2023).

It’s ideal that you have an idea of your current financial situation, what you plan to do with your house and how you intend to pay for home care services. To make sure you get the best outcomes for your personal circumstances it is important to get specialist financial advice.

www.HomeSupportGuide.com.au

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GETTING ASSESSED

Supporting you to live life well Southern Cross Care (NSW & ACT) is a leading not-for-profit aged care provider that has been caring about people for more than 50 years.

We deliver personalised, quality care and support services across our network of Retirement Villages, Home Care services and Residential Care homes.

Every day Southern Cross Care supports thousands of people to live with purpose and dignity. As one of Australia’s leading aged care providers, we advocate for older people within their communities and society so they can live the best life possible.

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Support At Home NSW & ACT

Villages | Home Care | Residential Care

GETTING ASSESSED

Home Care We provide a comprehensive range of personalised, flexible services to help keep you living at home.

Our services include: Meal Assistance Transport Social Support & Activities Wellbeing Allied Health Support Assistive Technology Aids & Equipment Home Maintenance & Modifications Respite for Carers Personal Care Nursing Care

Retirement Living Join a relaxed, private, and secure community where you get to decide how to spend your time doing the things you love.

Residential Care Our Homes are warm, welcoming places where you can relax and be yourself. Our friendly and reliable staff provide respectful care to meet your needs and support your health.

www.HomeSupportGuide.com.au Call 1800 958 001 | Visit sccliving.org.au 45

STEP

03 GETTING ASSESSED

WHAT YOU NEED TO KNOW GETTING ASSESSED OVERVIEW An aged care evaluation will help to decide what level of support you require, so you can get the care that best meets your needs.

You’ll be asked a number of questions so that the assessor can work out what support options are best suited to your needs. The assessment is usually done face-to-face in your home and may be done by a social worker, nurse, doctor or other health professional.

If the information provided to My Aged Care contact centre leads a representative to believe that you are eligible for basic home support supplied through CHSP funding, you will be assessed by a professional from the Regional Assessment Service (RAS).

If you require complex care support, an ACAT/S will be sent to visit your home and assess you, to determine what level HCP meet your needs at home or decide if you would be better suited in a residential care facility.

Book your assessment If you’re ready to book your aged care assessment, contact My Aged Care on 1800 200 422 or visit myagedcare.gov.au where you can fill out an online form. You’ll need to provide your client user ID so the assessment team can find any information you have provided previously.

If you haven’t registered with My Aged Care before, you will need to do so. You can read more about the process on page 41 of this booklet.

How the assessment works When the assessor comes to your home for the assessment, they will ask you some questions and consider your current lifestyle. They’ll want to know if you’re receiving any formal or informal supports already, any health concerns or chronic illness and how you deal with tasks at home.

They may also look at whether you are struggling with any cognitive issues or memory loss; if you are struggling at home or if you have concerns about personal safety.

SCAN

to read more Assessment articles 46

Support At Home NSW & ACT

Be open and honest about your wishes and what you believe will be necessary for a greater quality of life through support at home. Assessors may request consent from you to speak with your doctor or specialist about the impact of any health conditions on your day-to-day life.

A re there support options available for my carer? W hich financial assistance supplements am I eligible to receive? A re there culturally appropriate services in the area? W ho can I contact if I have any questions after the assessment?

The ACAT/S assessment will take around an hour and at the end of the meeting the assessor will discuss the results of the assessment with you. They will review the information you have provided to determine what support option best suits you.

Some documents and information you may want to prepare ahead of the assessment include: M edical history L iving arrangements Y our support network C urrent services and supports you are receiving C oncerns around cognitive and behavioural functions H ow you deal with daily tasks around the home A ny health and lifestyle concerns you have The assessment is also an opportunity for you to ask questions and clarify things if you are not sure about the home care system. Your assessment should not end on a confusing or frustrating note and if you feel uncertain, ask the professional first before checking online.

You may wish to ask the following questions during your assessment: W hat are my rights and responsibilities during this assessment process? W hat services are available in my area?

You will receive a letter within two weeks of your assessment to let you know if you have been found eligible for aged care services. This letter will also detail the types of services you will be able to access and any further information about how to access these supports.

My Aged Care reference number When you first sign up with My Aged Care you will be given a client user ID which is linked to your central client record where all the information you’ve provided will be kept. This includes your assessed needs and the Government funded care services being provided.

After the assessment you’ll be given a referral code linked to the type of service you are eligible to access. The provider of your choice will need this referral code to access your information with My Aged Care and manage the referral.

They’ll also be able to access the funding allocated to you.

The referral code is linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service.

If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. A provider won’t be able to start charging you fees until they begin delivering services to you. www.HomeSupportGuide.com.au

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GETTING ASSESSED

PRIORITY and WAITLISTS YOUR IMMEDIATE NEEDS It may take some time between your assessment and the letter confirming the types of support you’re eligible for, and a package becoming available.

Access to Home Care Packages is managed through a national pool of all available packages.

After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. With a lot of demand for HCP unfortunately this means it may take some time before you can begin accessing the benefits of your HCP. There are a number of options to consider to access care while you are waiting for your package to become available.

Temporary access to the CHSP You can discuss with your assessor whether there is the option to access assistance through the Commonwealth Home Support Programme (CHSP) to have some temporary services put in place while you wait for your HCP.

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This is known as an interim package and means you can access services sooner, rather than wait until your level package becomes available.

An interim package is only available for people who require a Level 2, 3 or 4 HCP package.

Unfortunately, interim packages do have a wait time of a couple of months.

Your ACAT/S assessor should discuss the option of interim packages with you while being assessed.

The good thing is, if you accept an interim package, you will not lose your place in the waiting list for your approved HCP package level.

Private home care While you are waiting for your HCP, or even your interim package, you may choose to pay for services you require through non-Government funded providers.

These are private home care providers that are not regulated or funded by the Federal Government. Learn more about private home care on page 38.

Getting access to CHSP is a much quicker process than a HCP. The assessor will determine if this option is the best for you, as the CHSP only provides entry level home care assistance. You will need to pay towards some of the services, but the Government will subsidise most of the help you receive.

You will receive the same quality of care through private providers, but it will not be subsidised by the Government, so you will need to pay for these services yourself in full.

You can receive low level services for garden and home maintenance assistance, cleaning around the home and food preparation, basic personal care and nursing services, and much more.

Talk to your doctor

Think about whether you can afford private home care and if you require assistance right away.

Interim package

The best person to talk to about your health issues and what to do is your doctor. There may be some services available through your GP that can provide assistance while you wait for a HCP.

You may be able to access supports through a lower level HCP than what you were assessed for while you wait.

The Chronic Disease Management (CDM) program is available to older Australians who have complex care or chronic conditions.

Support At Home NSW & ACT

GETTING ASSESSED

Help at home so you can do more of what you love!

• Home Care Packages • Veterans’ Home Care • Self-Funded Care Practical, at-home daily living support tailored to you so you can live life to the fullest!

Proudly serving the Western Sydney, Hills, Nepean & Blue Mountains regions since 1995.

Ph: 02 4587 5999 Email: admin@wendyshome.com.au

w w w . w e n d y s h o m e . c o www.HomeSupportGuide.com.au m.au 49

GETTING ASSESSED You can receive five fully-covered sessions with an allied health professional for a range of ailments. This could include conditions like asthma, stroke, cancer, diabetes, cardiovascular disease, musculoskeletal conditions, and more, however, there isn’t a list of “eligible” conditions you need to meet.

Chat with your family and friends about whether they can continue to support you until you have access to your Home Care Package or if there are some additional tasks you need help with.

Urgent needs If you suddenly have a downturn in health and urgently need the assistance of a Home Care Package, your position in the waiting list could be moved to the top of the list.

While you will always move up on the waiting list from the date you were approved, high priority is given to people who are in more urgent need of a HCP to remain living at home safely and receiving the care they need.

You can ask for a reassessment when your health needs get worse or change, which will help speed up the process of getting access to a HCP. Explore your options

You do need to have the condition for over six months. The program is for patients who need a structured care approach to recover or manage their illness.

Your doctor will plan and coordinate the care of these complex conditions through other professionals, like physiotherapists, dietitians, audiologists, podiatrists, psychologists, and other health experts.

You need to be recommended by your doctor for the Chronic Disease Management (CDM) program to receive allied health assistance.

Keep in mind, some providers may not accept this program, so make sure you check that this is fully covered by the allied health provider you approach.

Ask family and friends for help Your family and friends may already be providing some form of informal care to help you manage at home.

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Support At Home NSW & ACT

If you would prefer just to wait for your package to be available or are not in a rush for your HCP, then you can use this time to research and visit providers, and to explore the costs of home care. Meanwhile you may be able to make some small adjustments in your home so you can continue living safely, such as removing clutter and any falls risks, and have emergency plans in place.

When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice.

You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

FINDING PROVIDERS

CARE AT HOME

RESIDENTIAL CARE

RETIREMENT LIVING

To find out more,

scan the QR code www.HomeSupportGuide.com.au

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STEP

04 FINDING PROVIDERS

WHAT YOU NEED TO KNOW FINDING PROVIDERS OVERVIEW Choosing which home care provider to let into your home and trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

You may want to start by writing down what you are looking for in a provider and what is important to you.

Are low fees important to you or would you like a provider who can support your cultural needs? Do you want the same support worker to assist you each time and do you want to receive support on specific days or are more flexible with time?

It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences.

It’s useful to create a shortlist of providers in your local area, which may help narrow down your search. You can find nearby providers:  I n this Support at Home guide, there is a directory listing providers starting on page 56 O nline on www.HomeSupportGuide.com.au O n the Government’s My Aged Care Service Finder at www.myagedcare.gov.au B y contacting My Aged Care on 1800 200 422

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Support At Home NSW & ACT

It’s important to be prepared before meeting or speaking with a potential provider. Take the time to make a list of what supports are important to you and how potential providers can deliver the services you need and can help you manage at home.

When considering a potential provider take your time to do some research: L ook at the provider’s website, social media pages and online reviews C heck out their credentials such as quality certifications and industry awards D o they have any past or present sanctions or notices of non-compliance? You can ask them directly or check the Government’s noncompliance finder online tool – www.myagedcare.gov.au/complianceinformation/location When you call a potential provider for the first time pay attention to how they answer your call.

Is staff friendly and happy to answer your questions or are they rushing you to get off the phone?

SCAN

to read more about Finding Providers

FINDING PROVIDERS

Ask questions Questions to ask potential providers could include: H ow long have they been operating? W ill you have a dedicated care manager? C an you choose who is going to provide certain services? W here and when will they provide your support? W hat costs are associated with their services?

H ow are they different to other service providers? What is their point of difference? A re their staff qualified? Do they have police checks? D o they have an understanding of and experiences with supporting people from different cultures and backgrounds? W hat checks do they complete to ensure quality of service?

W hat are the hourly rates?

D o they offer private as well as Government funded services?

D o they charge exit fees? If so, how much?

How much notice do you need to give?

 I f they have past or present sanctions, how did they deal/are dealing with them?

D o they charge case management fees?

W hat is the process for, and how do they handle, complaints?

W ill there be any out-of-pocket expenses, like travel fees? H ow often will your plan and the services you receive be reviewed?

When meeting with a potential provider, take a copy of your Home Care Package approval letter and support plan and if possible the outcome of your income assessment as this will help with your discussions.

HOME CARE PROVIDERS LIST There is a wide range of service providers that deliver home care and support services to members of the community who live at home.

If you have been approved for Commonwealth Home Support Programme (CHSP) funding or a Home Care package (HCP) you can choose any provider to deliver the services you need.

On the next few pages you’ll find alphabetical lists of providers in New South Wales and ACT. The first directory table lists general in home care providers and the different supports they can provide in your home or community. The table also indicates whether services can be funded under CHSP or whether you’re able to access services privately funded.

The Home Care Package table lists approved providers and the different levels of HCP they can support. Some providers may only provide services in one specific area while others can service multiple locations.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the table.

You can use the colour coded maps on page 54-55 as a reference for what council districts are grouped in which region. For example Paramatta is listed in the Western Sydney group.

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Aged Care Guide

2

NSW & ACT 2023/24

FINDING PROVIDERS These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT).

TWEED KYOGLE

INVERELL GWYDIR

BREWARRINA

BOURKE

BALLINA

RICHMOND VALLEY

TENTERFIELD

MOREE PLAINS

BYRON

LISMORE

GLEN INNES SEVERN

CLARENCE VALLEY

WALGETT

COFFS HARBOUR ARMIDALE

NARRABRI

NAMBUCCA KEMPSEY

GUNNEDAH

WALCHA PORT MACQUARIE-HASTINGS

WARREN BOGAN

BELLINGEN

URALLA TAMWORTH

COONAMBLE

LIVERPOOL PLAINS

GILGANDRA

COBAR

WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO MU

MID WESTERN

ORANGE

FORBES

COWRA BLAND

BATHURST

LITHGOW

BLAYNEY

COOLAMON

WOLLONDILLY

HILLTOPS

WOLLONGONG

UPPER LACHLAN

EDWARD RIVER LOCKHART

BERRIGAN

KIAMA SHOALHAVEN

YASS VALLEY

WAGGA WAGGA SNOWY VALLEYS

FEDERATION

See Sydney Inset

WINGECARRIBEE SHELLHARBOUR

GOULBURNMULWAREE

JUNEE COOTAMUNDRAGUNDAGAI

MURRAY RIVER

CENTRAL COAST

BLUE MOUNTAINS OBERON

WEDDIN

TEMORA

NEWCASTLE LAKE MACQUARIE

HAWKESBURY

LEETON NARRANDERA

PORT STEPHENS MAITLAND

CESSNOCK

CARRATHOOL

MURRUMBIDGEE

DUNGOG

SINGLETON

CABONNE

GRIFFITH

MID COAST

K OO

PARKES

LACHLAN

HAY

R LB EL SW

ACT

QUEANBEYANPALERANG

GREATER HUME EUROBODALLA

ALBURY SNOWY MONARO

BEGA VALLEY

UNINCORPORATED NSW

Regional NSW BROKEN HILL

CENTRAL DARLING

WENTWORTH BALRANALD

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Support At Home NSW & ACT

Greater Sydney Metropolitan

A ustralian Capital Territory

Inner Western Sydney

N orthern NSW

Northern Sydney

Southern NSW

South Eastern Sydney

South Western NSW

South Western Sydney

Western NSW

Western Sydney

AgedCareGuide.com.au

NSW & ACT 2023/24

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FINDING PROVIDERS

Sydney Inset

THE HILLS

HORNSBY NORTHERN BEACHES

BLACKTOWN

KU-RING-GAI

PENRITH PARRAMATTA

RYDE

WARRINGAH

WILLOUGHBY

CUMBERLAND FAIRFIELD

See Sydney Detail Inset

CANTERBURYBANKSTOWN

LIVERPOOL

CAMDEN

CAMPBELLTOWN

SUTHERLAND

Sydney Detail Inset LANE COVE HUNTERS HILL

MOSMAN NORTH SYDNEY

CANADA BAY

Sydney

STRATHFIELD BURWOOD

INNER WEST

SYDNEY

WOOLLAHRA

WAVERLEY RANDWICK

BAYSIDE GEORGES RIVER

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Aged Care Guide

NSW & ACT 2023/24

In Home Care Services

PF Priv unded ate Se DVA ly Fun rvices S e r d ed VHC vices Servi ces Se Dem rvices ent Dom ia Ca re es Hea tic Ass ista lth S Hom ervic nce e M es a Mea inte nan ls Med &/or S ce / Ga rde ica hop Pall tion S ping ning upe iati v r e visi C Per on son are Pha al Care rma Res ceuti pite cal Soc Care Delive ry ial & Tran /or R spo ecrea rt tion al

FINDING PROVIDERS

CHS

PHONE (02) Notes 24/7 Care Disabilty Services and Activity Hub 4067 5287 9 99999 99999 999 24/7 Disability and Community Care Services 0497 700 247 9 9 9 999 365 Care 1300 365 248 9 999999999999 3Bridges Community Home Care Packages 1300 327 434 9 9 99 999999999 4Crowns Care 8712 4092 9 A.C.T. Occupational Therapy 0422 760 092 9 Activ8 Health Club 8544 0487 9 Active Recovery 6162 1229 9 ActivOT - Helen Whait 1800 228 868 9 Adssi In-home Support Home Care Packages 1300 578 478 9 9 999999 9 999 Adssi In-home Support Home Maintenance 1300 578 478 9 9 and Modifications Adult Speech Pathology 0415 913 346 9 Advance Diversity Services Help at Home Services 9136 4788 9 99 999 9 999 Note 1 Advance Diversity Services 9567 2133 9 9 999 9 99 Multicultural Day Care Program Adventist Senior Living Home Care Services 4977 0004 9 9 999 9 999 AHP Disability Services 1800 247 342 9 Albury Wodonga Health District Nursing Service 6051 7408 9 9 99 All About Speech Pathology 0434 862 033 9 All Parental Care Australia 9520 2966 99 9999 999 Allawah Lodge Aged Care Facility 6927 3521 9 9 9 99999 999 allcare 1300 377 074 9 9 99 99999 999 Alliance Community (NSW) 1300 769 155 9 9 9 9 9 Allied Life Partners 1300 867 927 9 Allied Therapy Services - Albury/Wodonga 5005 7096 9 Altaira 08 8344 6400 9 Alternative Answers 0414 608 341 9 Amy McElveney Podiatry 8566 3555 9 Andrew Stewart - Hearing Connections 0411 757 622 9 Angela Green Podiatry 4396 3333 9 Angels Care Australia 1800 264 357 9 999999999999999 Angel's Occupational Therapy Service 0422 889 414 9 Anglicare At Home Southern Region 1300 111 278 9 9 999999999999 CALD Anglicare At Home Sydney Metropolitan Region 1300 111 278 9 9 999999999999 annecto My Support NSW-ACT 1800 266 328 9 99999 999999999 Arubah Ability Support Services 4081 1828 9999 99 99 Ascent Community Care 6778 3503 9 99 999 Astley Pharmacy and Mobility 9673 2212 9 9 9 Athena Nursing Care 0416 439 554 9 99 99 99999 Attune Hearing (NSW, QLD, VIC, SA & WA) 1300 736 702 9 Aurora Healthcare - Hunter Nursing 4959 6711 99 999 99999999 Aurora Healthcare - Mayo Home Nursing 6539 0777 99 999999999999 Australian Recreational Therapy Association 9887 5035 9 Australian Red Cross Aged Care Services ACT 6234 7660 9 9 99 Note 2

Note: 1. Includes services for clients with dementia and/or disabilities

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Support At Home NSW & ACT

2. Daily telephone support through Telecross

DPS Web Advert Page ID 40769 40770 21850 20764 63997 40001 40849 40027 45154 13889 37103 43931 14045 21731 38480 61648 22247 50754 19266 13305 62018 18529 64382 63133 62734 40950 40966 58043 40972 55116 57839 13230 14097 21549 63277 21597 41028 61783 40084 22029 18843 20030 22203

AgedCareGuide.com.au

NSW & ACT 2023/24

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In Home Care Services

PF Priv unded ate Se DVA ly Fun rvices S e r d ed v VHC ices Servi ces Se Dem rvices ent i Dom a Ca re es Hea tic Ass ista lth S e Hom rvic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Pall ion S ing upe iati Per ve Care rvision son Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

FINDING PROVIDERS

CHS

DPS Web PHONE (02) Notes Advert Page ID 38812 Australian Red Cross Social Support Program NSW 9229 4111 9 9 9 Note 1 41062 Australian Unity Home Care Services 1300 160 170 9 99999999999 999 40099 Avant Innovations 8315 2834 9 13730 Awabakal Aged Care 1300 174 908 9 9 99 999 99 99 13868 Banksia Villages 4471 6091 99 99999 999 21057 Bankstown City A/Care Georges River Home Serv 8717 0199 9 9 99 999 99999 14095 Bankstown City Aged Care Home Based Services 8717 0180 9 9 999 999999999 20709 Bannister In Home Care (NSW) 1300 368 991 9 99999 999 17218 BaptistCare At Home ACT 1300 275 227 9 999999999999999 13893 BaptistCare At Home NSW 1300 275 227 9 999999999999999 38014 BaptistCare Home Modifications & Maintenance 1300 275 227 9 Services exclude gardening 9 4 17138 Barefoot Freedom 9438 5554 9 19301 BBCR Brokerage / Private Care Services 4422 7422 9 9 99 99 99999 19303 BBCR Home Maintenance Program 4443 7681 9 62068 BBCR In Home Care Services 4443 3434 9 9 99 41139 Bee Cos We Care Disability Services Pty Ltd 9450 0333 99 9 9 999 21633 Bega Valley Meals on Wheels 6492 4146 9 99 9 999 21658 Belong Blue Mountains Katoomba 4782 1117 9 9 9 99 9 999 Note 2 38509 Belong Blue Mountains Lower Mountains 4739 1164 9 9 9 99 999 38508 Belong Blue Mountains Mid Mountains 4759 2592 9 9 99 99 Note 3 51 13529 Benhome Home Care Services 1800 181 959 9 9 999 99999 63281 Beresfield Community Care 4964 1131 9 99 999999999 38440 Best Practice Nursing Agency 1300 687 733 9 999 9999 999 3 13264 Bethany Aged Care Centre 1300 111 227 9 9 99 999999999 20465 Better Connected Community Services HCP 9024 5500 9 9 99 999999999 22006 Better In-Home Care 9051 1000 9 999 9999 999 38353 Better Living Home Care Packages (ACT) 1300 307 344 9 999999999999 22198 Better Living Home Care Packages (NSW) 1300 307 344 9 999999999999 13599 Bilyara Hostel 6341 1666 9 999999999999 13995 Biripi Aboriginal Aged & Community Care 6550 0788 9 99 999999999 13998 Bland Home & Community Care Services 6979 0287 9 99 99 9 999 13904 Blue Haven In Home Care 4203 4055 9 9 999999 9 999 1678 Bolton Clarke At Home Support (NSW) 1300 665 444 9 99999999999 999 13854 Booroongen Djugun Aged Care Facility 6560 2103 9 ATSI 99 999 9 999 19241 Bower YNA 9222 9638 99999 99 9 999 19572 Braithwaite Speech & Learning Clinic 9797 1880 9 41241 Bright Diets 0413 774 411 9 63885 Bundaleer Home Care 6586 9490 99999 999999999 13890 Bungree Aboriginal Association HCP 4350 0100 9 999 9 999 21588 Byron Shire Respite Service 6685 1921 9 9 99 999 21635 Cabonne Home Support 6344 1199 9 9 99 99 1743 Calvary Home Care ACT/NSW 1800 527 272 9 99999 999999999 37128 Calvary Home Maintenance & Modifications 1300 660 022 9 9 Note: 1. Daily telephone support through Telecross, Community visitor scheme 2. Includes home modification services & Community Visitors Scheme

3. Includes services for disabled clients and their carers

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FINDING PROVIDERS

CHS

DPS Web PHONE (02) Notes Advert Page ID 21476 Canterbury City Community Centre HCP 9750 9344 9 9 9 52075 Capable Spaces 0491 096 442 9 17997 Care Connect NSW 1800 692 464 9 99 999999999 61642 Care For Family 9343 0880 9 99 9 99 9 9 19299 Care Next Door 9666 7930 9 9999 999 38987 Care Services Australia 1300 455 322 9 9 99 999999999 19252 Care1 1300 422 731 9 9 9999 999 38541 Carehaven Services ACT 0406 357 790 9 9 9 9999 99 38542 Carehaven Services NSW 0406 746 458 9 999 9999 99 21553 Careseekers 1300 765 465 9 99 99 99999 21626 Carrathool Shire Council Multi Service Outlet 6961 7600 9 9 9 9 9 9999 13135 Carrington Community Care 1300 590 590 9 9 99 999 9 999 21065 CASS Residential Aged Care Facility 9789 4587 9 9 99 9 9 19320 Catholic Healthcare Home Care Services 1800 225 474 9 9 99 999 9 999 19273 Catholic Healthcare Respite & Social Support Serv 1800 225 474 9 9 99 999 9 999 21571 CatholicCare Sydney Home Support Services 13 18 19 9 9 999999999999 13903 CatholicCare Wollongong Your Life Your Way 4254 9342 9 9 999999999999 38872 CCA NSW 9858 3222 9 9 99 14149 CCNB 1300 002 262 9 9 99 99999 999 61799 Centralis Home Care 8315 2811 9 99 9999 999 21589 City of Parramatta Council Community Care Serv 9806 5121 9 99 9 22122 Claro Aged Care & Disability Services 1300 303 770 Note 1 9 9 999 9 999 13971 Co.As.It. (NSW) 9564 0744 9 99 999 9 999 38434 COA Sydney Home Support Services 9389 0035 9 99 9 9 99 13886 Coast Community Connections 4343 1888 9 9 Includes home modification services 99 999 9 999 63124 Coastal Dietetics 0488 903 659 9 21662 Communities@Work Seniors & Com'ty Transport 6293 6500 9 99 9 99 99 14161 Community Care Options 6650 2000 9 9 9 999 9 999 38417 Community Connect Transport 9490 9500 9 9 9 Note 2 505 Community Gateway Kempsey 1300 657 473 9 9 99 999 9 999 38976 Community Options 6295 8800 9 9 99 99 99 99 38640 Community Services #1 6126 4700 9 9 99 999 99 99 43445 Community Therapy 1300 031 935 9 60952 Concept Care 1800 266 237 9 99 99999 999 21665 ConnectAbility Australia Ltd 4962 1000 9 9 9 99 9 99 63349 Continuity Care Australia Pty Ltd 1800 012 273 99 99 999999999 21636 Cooma Challenge Home Support Services 6452 2156 9 9 9 9 9 99 CORE Community Services Aged & Disability Care 8717 1500 9 9 99 999 9 999 Includes home modification services 14061 52120 Country Podiatry 6765 2557 9 21587 CPL Aged Care Services NSW 1800 275 753 9 9 In Home Care 99999 9 999 21506 Cranbrook at Home 9458 9950 9 999999999999 55797 Cronulla Nursing Services 0400 158 795 9 999 9999 99 14223 Crowley Care 1300 139 099 9 99999999999 999 38420 Crows Nest Centre 9439 5122 9 9 9 99 Note: 1. Includes services for financially disadvantaged & CALD clients; 24 hour care also available

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2. Services for older frail clients or younger clients with a disability & their carers

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In Home Care Services

PF Priv unded ate Se DVA ly Fun rvices S e r d ed v VHC ices Servi ces Se Dem rvices ent i Dom a Ca re es Hea tic Ass ista lth S e Hom rvic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Pall ion S ing upe iati Per ve Care rvision son Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

FINDING PROVIDERS

DPS Web Advert Page ID 21677 17404 44326 61899

CHS

PHONE (02) Notes Cumberland City Council Seniors & Disability Serv 8757 9041 9 9 9 99 Note 1 CÜRA Home Care Packages 07 5527 8011 9 9 99 999999999 Deaf Connect 07 3892 8500 999999 9 99 Dementia & Aged Care Services - Central Coast 1800 322 767 9 9 99 9 99 Dementia & Aged Care Services 61901 1800 322 767 9 99 99 9 99 - Southern Highlands 40230 Drake Medox 1300 360 070 9 9 9 99 13929 Dungog & District Neighbourcare 4992 3348 9 9 99 999999999 14159 EACH Community Services 9744 8017 9 99 999 9 999 41920 East Gosford Podiatry 4325 0600 9 41704 Eben Care 0478 831 731 9 99 99999 999 55312 Elite Aged Care Home Services 0455 255 886 9 9 9 9 999 55321 Empower Healthcare 1300 043 578 9 49136 Encara | Allied Health 1300 761 965 9 17219 Enrich Living Services ACT 1300 202 003 999999999999999 20862 Enrich Living Services NSW 1300 202 003 999999999999999 47916 Envisioning Life Supports 1300 323 399 9 99 9 99 20759 Eremea 1300 118 880 9 9 99 999999999 Note 2 18280 Essential Care 4 Me 0439 606 748 9 22037 Eurobodalla Meals on Wheels/Out & About Serv 4474 4464 9 9 9 51456 Everyday Mobility 4454 5454 63072 Extracare Home Service PTY LTD 4983 1322 9 9 99 9 999 22289 Feros Care/ At-home Aged Care in NSW 1300 418 418 9 9 99999999 999 21574 First Call Nursing 9600 6612 99 9999 999 51522 Fleet Healthcare 0477 888 600 9 14166 Focus Connect Multicultural HCP Program 4627 1188 9 99 99 9 999 52940 Foot Evolution Podiatry 9879 4930 9 41033 Foot Feat Podiatry 0434 273 532 9 38757 Forbes & District Meals On Wheels 6851 4204 9 9 Forbes Shire Council Home & Community Care 6852 4388 9 99 999 9 999 Includes home modification services 38758 26 64227 Friendly Transfers 0455 504 310 9 38424 GHA@Home 1300 204 876 9 999999999999 13999 Gilgai Aboriginal Home Care Packages 9832 3825 9 99 999 9 999 38493 Gilgandra Shire Council Community Care Services 6817 8750 9 9 9 99 14133 Glen Innes Severn Council Life Choices 6730 2500 9 9 99 999999999 32 63828 GoCo Barraba 6740 2240 9 9 9 9 9 99 32 14164 GoCo Care 6740 2240 9 99 999 9 999 32 63829 GoCo Quirndi 6740 2240 9 9 99 9 999 32 63827 GoCo Tamworth 6740 2240 9 9 9999 9 999 55915 Golden Age 8355 1616 9 17221 Goodwin Home Care 6175 5650 9 9 99 999999999 22036 Goulburn Mulwaree Council Respite/Social Support 4823 4478 9 9 99 53996 Gourmet Meals 1300 112 112 9 38433 Griffith Meals on Wheels 6962 9997 9 Service does not include shopping 9

Note: 1. Includes programs for frail aged/disabled or ATSI clients & their carers

2. Bilingual support workers available; overnight respite available

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In Home Care Services

PF Priv unded ate Se DVA ly Fun rvices S e r d ed VHC vices Servi ces Se Dem rvices ent Dom ia Ca re es Hea tic Ass ista lth S Hom ervic nce e M es a Mea inte nan ls Med &/or S ce / Ga rde ica hop Pall tion S ping ning upe iati v r e visi C Per on son are Pha al Care rma Res ceuti pite cal Soc Care Delive ry ial & Tran /or R spo ecrea rt tion al

FINDING PROVIDERS

CHS

DPS Web PHONE (02) Notes Advert Page ID 1953 HammondCare At Home ACT/NSW 1800 826 166 9 9 99 999999999 62822 Happy Living Home Care Packages 1300 911 728 9 999999 99 99 42107 HART Services 1300 874 278 9 9 9 99 9 99 62744 Hayee Group Services 8740 5336 99 999999 99999 22391 HCA Home NSW 1300 422 111 9 99 99999999 42046 Health On Hand 6555 9522 9 62707 Help at Hand Support Services 03 8699 8211 99 99 9 999 20057 Help at Home by Montefiore 1800 251 537 9 999999999999 51718 Help On Wheels 0410 928 269 9 99 99999 999 21955 HenderCare (NSW & ACT) 1300 764 433 9 99999 999 99999 21664 Hills Community Care Services 9761 7600 9 99999 9 999 19902 Hills Nursing 1300 131 393 9 999999999999 21608 HMC Multicultural Seniors Social Support services 4960 8248 9 9 999 13052 Holbrook Health Service 6036 2787 9 9 99 21640 Holdsworth Community 9302 3600 9 9 99 21931 Home Care Assistance Newcastle Hunter 4089 3000 9 99 999999999 38497 Home Care Assistance Sydney City & East 9158 3880 9 99 999999999 39049 Home Caring 1300 875 377 9 99 9999 999 13 18801 Home Instead Central Coast 4342 3477 9 99 99999999 13 20937 Home Instead Gold Coast 07 5591 2444 9 99 999999999 13 61858 Home Instead Hurstville & Bankstown 8608 2900 9 99 999999 9 13 22094 Home Instead Lower Nth Shore/Sydney Nth West 9908 7206 9 99 999999999 13 18802 Home Instead Mid North Coast 6583 9944 9 99 99999999 13 22096 Home Instead Nepean & Blacktown 4722 2256 9 99 99999999 13 38500 Home Instead Newcastle 4945 4316 9 99 99999999 13 64409 Home Instead Ovens Murray 6000 1966 9 99 999999 9 13 18803 Home Instead Sutherland Shire 9526 2659 9 99 99999999 13 22089 Home Instead Sydney Eastern Suburbs 1300 791 172 9 99 99999999 13 22093 Home Instead Sydney Hornsby & Hills District 9980 2226 9 99 99999999 13 22095 Home Instead Sydney Inner South West 9194 4146 9 99 99999999 13 63774 Home Instead Sydney Inner West 9123 6997 9 99 99999 99 13 22091 Home Instead Sydney Nth Shore & Nthn Beaches 9144 2322 9 99 99999999 13 21505 Home Instead Wollongong 4295 6829 9 99 99999999 51760 Home Modification Solutions 9524 1100 9 19818 Home Modifications Australia (MOD.A) 0412 921 221 9 Includes home modifications 20221 Home Nursing Group 1300 698 693 9 99999999 999 21871 Home Support Services (NSW) 1800 854 300 9 99 999999999 42114 Homecare Australia 1300 769 620 99 9 99 999 62750 HomeMade Support 1300 655 688 9 999999999999 21653 Hunter Community Services 4937 4555 9 9 Includes home modification services 9999999 999 53390 I Hate Cooking 0410 526 477 9 9 IC Care 4677 2524 9 9 99 Includes meal delivery services 25 21648 51802 Illawarra Nutrition and Diet Therapy Service 0402 375 052 9 55038 Infinite Rehab 9052 6996 9 42207 Insideout Assist Support Services 4949 4808 9 9 9 999

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DPS Web PHONE (02) Notes Advert Page ID 949 1300 782 896 9 9 99999 999 999 21582 1300 112 334 9 9 9 9 99 18274 1300 488 226 9 99999 99 99 999 55995 9613 3751 9 17223 13 44 78 9 9 99 99999 999 38469 13 44 78 9 9 99 99999 999 13968 13 44 78 9 9 99 99999 999 21643 4228 8222 9 9 9 999 9 999 38678 8764 6425 9 99 999999 99 42251 0401 047 871 9 14137 1300 133 660 9 9 9 999 99999 21651 8570 1400 9 999 42719 0410 309 638 9 21641 6924 2666 9 9 99 999 9 99 18774 6280 4070 9 99 99999 999 18583 1300 587 823 9 99 99999 999 18085 9387 6100 9 999999999999 53347 0417 423 804 9 14096 1300 733 510 9 9 Note 1 99999999 999 18253 1300 733 510 9 9 Includes transition care services 99999999 999 37268 1300 796 675 9 999999999999 38851 6041 2299 9 9 9 22191 9988 4966 9 9 99 99999 999 21630 9553 6506 9 99 99 9 99 Note 2 41748 7901 5876 9 41732 4759 1485 9 62686 1800 792 359 9 99 999 99999 42558 1800 043 186 9 9 99 999 9 999 21583 6652 9563 9 999 9 999 99999 14105 6568 2522 9 999 9 999 99999 42108 1800 545 332 9 9 9999 999 38300 6352 2077 9 99 9 22 49557 13 15 12 Shopping excluded 9 9 51297 0432 151 828 9 22278 9331 3344 9 9 9 9999 99 13947 1800 580 580 9 99999 99999 999 22116 8739 6324 9 9 99 9 999 49573 1300 158 746 9 22109 1300 736 573 9 999999999999 3 13803 1300 111 227 9 9 99 999999999 3 20834 1300 456 227 9 9 99 999999999 38917 4932 5755 9 9 99 999 9 999 42700 9793 8840 999 9 22014 4229 7566 9 9 99 999 9 999 CHS

In Home Care Services

PF Priv unded ate Se DVA ly Fun rvices S e r d ed v VHC ices Servi ces Se Dem rvices ent i Dom a Ca re es Hea tic Ass ista lth S e Hom rvic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Pall ion S ing upe iati Per ve Care rvision son Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

FINDING PROVIDERS

integratedliving Australia ACT/NSW Interchange Australia Home Care Packages Intereach Aged Care Services iRehab Exercise Physiology IRT Home Care ACT IRT Home Care Far South Coast IRT Home Care Illawarra ItSoWel Home Support Services IWAA Home Care Services (NSW) Jacqueline Taylor Physiotherapist JewishCare (NSW) Home Support Services JNC Social Support Services Jump Start Therapy Services Junee Community Centre Services Just Better Care ACT Just Better Care NSW Kate Cares Kendra Boone KinCare ACT KinCare NSW Kinder Caring Home Nursing Kirinari Transport Services KNC Home Care Packages Kogarah Community Services Kwan Leung Lawson Physiotherapy and Pilates Life Without Barriers NSW/ACT Lifebridge Australia Lifetime Connect Limited - Coffs Harbour Lifetime Connect Limited - Nambucca Valley Like Family LINC Home Support Services Lite n' Easy Little Blowhole Physio Live it up with NurseWatch LiveBetter Community Services NSW Loyal Care Lusio Rehab the home of LusioMATE Mable Macquarie Lodge Aged Care Centre Macquarie Lodge Retirement Village Maitland Community Care Services Masnad Health Clinic MCCI Home & Community Care Services

Note: 1. Includes transition care services, hospital support

2. Includes services for frail aged/disabled/CALD clients & their carers

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PF Priv unded ate Se DVA ly Fun rvices S e r d ed VHC vices Servi ces Se Dem rvices ent Dom ia Ca re es Hea tic Ass ista lth S Hom ervic nce e M es a Mea inte nan ls Med &/or S ce / Ga rde ica hop Pall tion S ping ning upe iati v r e visi C Per on son are Pha al Care rma Res ceuti pite cal Soc Care Delive ry ial & Tran /or R spo ecrea rt tion al

FINDING PROVIDERS

CHS

DPS Web PHONE (02) Notes Advert Page ID McLean Care Home & Community Services 1300 791 660 9 9 999 99 9 99 Services for frail aged/disabled clients 20483 22041 MCWA - Aged Care With A Difference 03 9318 1111 9 99 99 99999 999 78-79 38305 Meditech Help in the Home 9764 4488 999999999999999 19324 Mercy Health Home Care Albury 6024 9508 9 99999 99999 999 19323 Mercy Health Home Care Canberra 6256 9600 9 999999 9999 999 14086 Mercy Health Home Care Young 6384 1010 9 99999 99999 999 Mercy Services Community Transport Service 4961 3113 9 9 Services for frail aged/disabled clients 22035 14171 Mercy Services Home Care Packages 4962 6680 9 9 99 999999999 21317 MidCoast Assist 1300 658 830 9 99 99 9 999 61787 Ministry of Cleaning 0470 450 390 9 9 9 61859 mobility Aged Care 1300 438 227 9 9999 9 99 38419 Mosman Municipal Council Services for Seniors 9978 4128 9 9 99 21655 MRNC Community Home Support Program 6682 4334 9 9 99 99 999 39 63793 Multicultural Care 9718 6199 9 999 9 9 9 999 39 13895 Multicultural Care Home Care Services 9718 6199 9 99 99 9 999 39 21973 Multicultural Care Short Term Restorative Care 9718 6199 9 999999 99999 38411 Murray River Council Community Programs 1300 087 004 9 99 999 14356 Murrumburrah-Harden Health Service 6380 6600 9 9 99 52310 My Family Physio 9999 1547 99 9 38806 My Nurse 1300 868 334 9 99 52313 My Personal Carer 0414 995 822 9 9 99 9999 999 38200 Myrtle Cottage 9426 3100 9 9 Telephone group support 9 18278 NAC Aged Care Home Support 6226 3799 9 99 99 99 99 63104 National 360 NSW 9159 0100 9 55059 Nationwide Care Plus 1300 818 156 99999999 999 8 38979 Newcastle District Nursing Services 4953 8444 9 99999 999999999 42959 Newcastle Occupational Therapy Practice 0404 294 307 9 43388 NextSense 1300 581 391 9 21656 Nimbin Aged Care & Respite Services 6689 1709 9 9 9 99 Note 1 14154 Northern Settlement Services Multicultural AC 4969 3399 9 9 99 9 999 999 53721 Nourish'd Meals 07 3132 3957 9 9 9 9 13735 NovaCare Home Care Packages 1300 363 654 9 9 99 99999 999 41476 NSW Home Support Services 1300 770 118 9 999999999 9 999 43024 Nth Degree Care 9983 9100 9 60469 Nurse Next Door Home Care Services 1300 600 247 9 99999999 99 999 38441 NVC 6598 5000 9 9 999999999999 22167 Omnicare Home Modifications/Maintenance Serv 1300 336 488 9 9 22166 Omnicare, Meals Service Port Macquarie 6584 1463 9 9 57990 Orana Occupational Therapy 0437 862 385 9 40538 OSAN Ability Assist 1300 799 941 999999 9 999 13984 Our Lady of Consolation Home Care Services 9832 4599 9 9 9 21572 Ourcare Services In Home Care 6571 2300 9 99 999999 9 99 Note 2 19151 Oxley Home Care 9986 2266 9 99 999 9 999 1569 PAC ACT/NSW Home Care Services 1800 722 679 9 9 9 999 9 999 Note: 1. Includes respite for carers of ATSI clients

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2. Includes services for clients with Younger Onset Dementia

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In Home Care Services

PF Priv unded ate Se DVA ly Fun rvices S e r d ed v VHC ices Servi ces Se Dem rvices ent i Dom a Ca re es Hea tic Ass ista lth S e Hom rvic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Pall ion S ing upe iati Per ve Care rvision son Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

FINDING PROVIDERS

CHS

DPS Web PHONE (02) Notes Advert Page ID 43105 ParaMedical Health 1300 745 768 9 9 9 9 99 14175 PAWA Community Care Home Care Packages 9716 0036 9 9 99 99 9 999 5655 Pearl Home Care - ACT/NSW 1300 688 118 9 999999999999999 38676 People First Healthcare 03 9402 9533 9 99 999999999 53425 Physio Inq 1300 731 733 9 43173 Physiotherapy Professionals Parramatta 0479 080 800 9 21667 Pinnacle Community Services Cootamundra 6942 7786 9 9 999 9 999 22070 Pinnacle Community Services Leeton 6953 6660 9 99 99 21666 Pinnacle Community Services Temora 6977 1326 9 9 99 999999999 7 37938 Plena Healthcare 13 60 33 9 52564 Podiatry@ Bangor 8544 0329 9 21606 Port Stephens Veterans & Citizens Aged Care Ltd 1800 620 356 9 9 99999999 999 37539 Premium Aged & Community Services 1300 826 219 9 99999 999 9 999 38923 Prestige Inhome Care Sydney 9387 1039 9 99 999999999 38983 Programmed Care NSW & ACT 13 10 95 999999 99999 40584 Quantum Reading Learning Vision 1300 883 853 9 99 37916 RaiCare Health Specialist 0410 288 511 9 21668 RCC Aged & Disability Support Services 9533 0100 9 99 99 Note 1 19819 Regal Health 9264 4555 99999 999999999 43324 Rehab Solutions 9728 9988 9 18679 Remedy Health Care 1300 734 224 9 999 99 9 99 21066 Residential Gardens Home Care Services 8887 5555 9 999999999999 31 677 Respect 1300 144 144 9 51 39030 RFBI Care at Home 1300 848 076 9 99 999999999 51 39031 RFBI Care at Home - South Western Sydney 1300 848 076 9 9 99 99999 RFBI Care at Home ACT 1300 848 076 Includes transition care services 51 21382 9 999999999999 RFBI Care at Home NSW 1300 848 076 9 999999999999 Includes transition care services 51 21393 14, IBC 62728 Right at Home - NSW & ACT 1300 363 802 9 999999999999 14, IBC 64211 Right at Home ACT & Queanbeyan 5127 5198 9 999999999999 14, IBC 64210 Right at Home ACT Canberra 5127 5199 9 999999999999 14, IBC 63497 Right at Home Central West New South Wales 5301 6418 9 99999999 999 14, IBC 63494 Right at Home Gosford 4314 6657 9 99999999 999 14, IBC 61811 Right at Home Hunter & Port Stephens 4039 3006 9 999999999999 14, IBC 38322 Right at Home Macarthur Penrith 4708 3032 9 999999999999 14, IBC 61810 Right at Home Newcastle 4067 5202 9 999999999999 14, IBC 61805 Right at Home Northern Rivers 5622 6015 9 999999999999 14, IBC 38323 Right at Home Padstow St George 8735 0025 9 999999999999 14, IBC 22069 Right at Home RightCare 07 3054 1360 99999999999 9 9 14, IBC 22068 Right at Home Southern NSW 5963 2600 9 999999999999 14, IBC 38682 Right at Home Sydney Central and Eastern Suburbs 9137 1232 9 999999999999 14, IBC 64212 Right at Home Sydney Five Dock 8358 7833 99 999999999999 14, IBC 62676 Right at Home Sydney Inner West 8123 4045 9 99999999 999 14, IBC 63495 Right at Home Sydney Liverpool 8104 9897 9 999999999999 14, IBC 61809 Right at Home Sydney Lower North Shore 9137 8561 9 999999999999 Note: 1. Services exclude lawn mowing and meal preparation IBC Inside Back Cover

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PF Priv unded ate Se DVA ly Fun rvices S e r d ed VHC vices Servi ces Se Dem rvices ent Dom ia Ca re es Hea tic Ass ista lth S Hom ervic nce e M es a Mea inte nan ls Med &/or S ce / Ga rde ica hop Pall tion S ping ning upe iati v r e visi C Per on son are Pha al Care rma Res ceuti pite cal Soc Care Delive ry ial & Tran /or R spo ecrea rt tion al

FINDING PROVIDERS

CHS

PHONE (02) Notes Right at Home Sydney Northern Beaches 8378 4314 9 999999999999 Right at Home Sydney Norwest 8660 0065 99 999999999999 Right at Home Sydney Parramatta 8613 3022 9 99999999 999 Right at Home Sydney Ryde 9137 0582 9 999999999999 Right at Home Sydney Sutherland Shire 8358 7820 9 999999999999 Right at Home Sydney The Hills 8660 0064 9 999999999999 Right at Home Sydney Upper North Shore 9063 9471 9 999999999999 Royalty Scope Nursing Services 9538 2379 99 99 9999 99 RSL LifeCare at Home Central - Narrabeen 1300 853 146 9 999999999999 RSL LifeCare at Home Central 1300 853 146 9 999999999999 - Tea Gardens, Dungog, Hawks Nest RSL LifeCare at Home North 1300 853 146 9 999999999999 - Casino, Kyogle, Lismore RSL LifeCare at Home North 1300 853 146 9 999999999999 - Coffs Harbour, Urunga, Tamworth, Armidale RSL LifeCare at Home North 1300 853 146 9 999999999999 - Mullumbimby, Byron Bay, Ballina RSL LifeCare at Home North 1300 853 146 9 999999999999 - Tweed Heads, Gold Coast, Murwillumbah RSL LifeCare at Home South 1300 853 146 9 99999999 999 - ACT, Queanbeyan & Yass RSL LifeCare at Home South - Kandos 1300 853 146 9 999999999999 RSL LifeCare at Home South 1300 853 146 9 999999999999 - Merimbula, Bega, Eden RSL LifeCare at Home South 1300 853 146 9 999999999999 - Wagga Wagga, Griffith, Gundagai, Narrandera RSL LifeCare At Home Yamba 1300 853 146 9 9 99 99 999 Rumbalara Positive Ageing & Disability Services 03 5822 2866 9 9 9 99 Rural and Regional Therapy Services (RAR Therapy) 1800 734 466 9 Safety and Mobility 9983 9520 9 Salvos Home Care ACT 1300 111 227 9 9 99 999999999 Salvos Home Care NSW 1300 111 227 9 9 99 999999999 Sapphire Coast Community Aged Care 6492 7777 999999999 99999 SCCBH Home Maintenance Services 08 8080 1850 9 9 SchemeWise 1300 785 567 9 Scooters Australia 03 9799 9077 Note 1 Scope Home Access 1300 765 887 9 99 Scovier Care 9098 4850 9 99 9999 99 Seating Matters 1300 001 050 9 Senior Helpers Wollongong 4200 1386 9 99 9999 999 Sharon Trueman 0425 328 153 9 Simply Helping Goulburn Valley 03 5795 1635 9 99 99999 999 Simply Helping Illawarra 4244 3470 9 99 999 9 999 Simply Helping Liverpool 0479 070 119 9 9 9 999 Simply Helping Loddon Mallee 03 5486 0203 9 99 999 9 999 Simply Helping Sydney West 9623 6655 9 99 999 9 999 Simply Nutrition Dietitians 1300 380 694 9 Sistability 1300 131 096 9

DPS Web Advert Page ID 14, IBC 38328 14, IBC 38320 14, IBC 63498 14, IBC 62675 14, IBC 64213 14, IBC 38329 14, IBC 61813 56323 IFC 19853 IFC 38178 IFC 38181 IFC 21316 IFC 19852 IFC 22336 IFC 20192 IFC 13533 IFC 13974 IFC 20194 IFC 38841 17638 64344 43412 3 62193 3 38376 13257 38444 52762 17 40625 21657 63141 40570 38421 43887 21883 21256 63948 20278 38805 60946 52817

Note: 1. Assistive technology & mobility equipment

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IBC Inside Back Cover IFC Inside Front Cover

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FINDING PROVIDERS

CHS

PHONE (02) Notes Snowy Monaro Regional Council Community 6455 4010 9 999999999 Support Services ComPacks Program Snowy Monaro Regional Council Community 6451 1059 9 9 99 999999999 Support Services Home Care Packages Solve-TAD 1300 663 243 9 Southern Cross Aged Support Services 1800 989 000 9 9 99 99 9 99 Southern Cross Care Home Services 1800 870 427 9 99 999999999 Southern Highlands Home Care (SHHC) 4861 1329 9 99 99 9 999 St Andrew's Village 6686 1500 999999999999999 St Carthage's Community Care 6620 0000 9 9 9 9 999 St Luke's Care Home and Community Services 9356 0305 9 99 999 9 999 St Luke's Private Home Care 9356 0305 9 99 99999 999 St Simeon Healthcare 8645 4010 9 99999 9 999 St Vincent's Care - Home Care Sydney 1800 778 767 9 99999999 999 St. Basil's In Home Care 9784 3280 9 999999999999 Start Nursing Services 8883 3207 9 9999 99 9 9 Stryder Community Transport 9816 5000 9 9 99 Sue Mann Nursing & Community Care 1300 241 300 9 99999999999 999 Sunrise Supported Living Tuncurry 5528 5001 9 999999999999 Home Care Services Sydney Community Services Home Care Services 9427 6425 9 9 99999 99 999 Sydney Multicultural Community Services 9663 3922 99 999 99 99 Sydney Physios and Allied Health 9620 9897 9 SydWest Multicultural Services Aged Care Services 9621 6633 9 9 99 9 999 Tablelands Community Support 6778 6350 9 9 9 99 9 999 TabTimer - helping to keep people on time 1300 822 846 9 9 9 9 9 Tania Hillman Nutrition & Dietetics 0412 558 918 9 Tender Loving Cuisine Australia Pty Ltd 1800 801 200 9 Tenterfield Total Care 6736 4947 9 99 99999 999 The Benevolent Society - CHSP/HCP/Community Care 1800 236 762 9 99 9 9 9 999 Assistance with Housing The Benevolent Society - Private HC Sydney Metro 1800 236 762 9 9 9 999 9 999 The Benevolent Society - STRC Nepean 1800 236 762 9 Note 1 The Brainary 03 5229 2260 9 The CareSide 1300 854 080 9 9 99 999999999 The Cooperative Life 9698 7194 9 99 9999 999 The INS Group 4254 6226 9 The Next Chapter Decluttering 0439 387 275 9 The Physio Movement 6654 0237 9 – Woolgoolga + Yamba ~ NSW Therapeutic Pillow International 03 8585 6685 9 Therapy Alliance Group 1300 661 945 9 Therapy Pro 1300 004 414 9 Three Strand Home Care Service 0401 380 121 9 99999 999999999 TransCare Hunter Limited 6545 3113 9 9 9 999 9 99 Tumbarumba Multi Service Outlet 6948 9161 9 9 99 999 Ulladulla Podiatry 4454 0344 9 UniOasis Therapy 1800 592 214 9

DPS Web Advert Page ID 19291 13935 43690 14152 44-45 21527 38449 13751 13934 14087 20787 43604 21965 21537 38518 62047 14088 18996 22174 43664 61863 13981 13928 19268 43703 63101 21579 1940 39012 39011 40690 38183 21047 40696 63103 63909 40712 44825 43825 41523 21645 21646 51961 53151

Note: 1. Short Term Health Professional Interventions

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PF Priv unded ate Se DVA ly Fun rvices S e r d ed VHC vices Servi ces Se Dem rvices ent Dom ia Ca re es Hea tic Ass ista lth S Hom ervic nce e M es a Mea inte nan ls Med &/or S ce / Ga rde ica hop Pall tion S ping ning upe iati v r e visi C Per on son are Pha al Care rma Res ceuti pite cal Soc Care Delive ry ial & Tran /or R spo ecrea rt tion al

FINDING PROVIDERS

In Home Care Services

PHONE (02) Notes 0481 054 899 99 999 99999 1800 864 846 9 9 9 1800 864 846 9 99 99999 9 999 1800 864 846 9 99999999 9 999 1800 864 846 9 9 5852 4753 9 9 9 6057 7250 9 99999 99 99999 6921 3219 9 9999 999999 99 4832 2399 9 9 999999999999 1300 847 466 9 Note 1 9 1300 847 466 9 Note 2 99 1300 184 847 9 6766 3153 9 9 1800 927 744 9 9 99 9 999 1800 927 744 9 99999 999 1800 927 744 9 9 99 9 99 1800 927 744 9 99 99999 999 9971 1933 9 9 99 999999999 6378 5130 9 999 99 999 6849 2200 9 999 99 999 4587 5999 9 9 9 9 99 9 999 6374 2088 9 9 9 99 99 8887 4966 9 9 99 9 999 4352 3880 9 9999 999 99999 6588 1745 9 9 999999999999 Note 3 8522 2200 9 9 99 9 999 9641 7088 9 9 99 99999 999 6588 1705 9 99 CHS

Unique Care and Accommodation Uniting Healthy Living For Seniors Uniting Home & Community Care ACT Uniting Home & Community Care NSW Uniting Seniors Gyms ACT/NSW UPA Dubbo Home Care Services UPA Riverina Murray Home Care Services UPA Wagga Wagga Home Care Services Upper Lachlan Community Care Vision Australia (ACT) Vision Australia Home Support Services (NSW) Vivir healthcare Walk Easy Pedorthics Australia Warrigal Albion Park Rail Warrigal Calwell Warrigal Home Services Queanbeyan Warrigal Stirling Warringah Place Retirement Village Warrumbungle Community Care Coolah Warrumbungle Community Care Coonabarabran Wendy's Home Care Wenonah Lodge Wesley Home Care Blue Mountains Wesley Home Care Central Coast & Newcastle Wesley Home Care Far North Coast Wesley Home Care Illawarra Wesley Home Care Inner West Wesley Home Care Mid North Coast Wesley Home Care Northern Sydney & Northern Beaches Wesley Home Care South East Sydney Wesley Home Care Western Sydney Wesley Mission Home Modification & Maintenance Service Whiddon Community Care Wollongong Speech Pathology Woodport Aged Care Centre Woodport Retirement Village Woonona Physiotherapy & Sports Injury Clinic Wyanga Aboriginal Aged Care Program Yass Valley Aged Care Your Aged Care at Home Your Side Australia Aged Care Services Zenn Ability

9 9 9 1300 086 906 9

99 99 9

1300 738 388 9 0418 476 235 1300 111 227 9 9 4365 9373 9 9 4284 4432 9319 7175 9 6226 2030 9 8764 3669 9 1300 134 332 9 9053 7613 9 9

9

9907 1481 8522 2200 8887 4977

99 99 99

9 9

99 999 99 9 99

9 9 9

Support At Home NSW & ACT

13927 14151 13986 20209

9

999

999999999 999999999

999999999 Shopping not included 9 99999999 999 999999 9 999 9 99999 999

Note: 1. Includes self care aids & assistive technology for clients with blindness or low vision 2. Includes self care aids & assistive technology for clients with blindness or low vision; gardening services not included

66

99 999 999

DPS Web Advert Page ID 40726 61692 63760 63761 2060 19563 13894 20771 38496 21576 21578 64366 40736 13664 20639 13782 20135 3 14214 21647 21609 49 19272 13078 21318 22170 13991 22169 13931 22173

1948 44028 3 13107 3 20832 53066 14142 13381 14103 21644 62745

3. Includes Short Term Restorative Care (STRC) services

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FINDING PROVIDERS

How to read the HCP table

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on HomeSupportGuide.com.au .

The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1.

Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement , are offered to eligible persons only.

R Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural or remote areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

8

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Care   3653Bridges Home Care Packages  Abel TasmanCommunity Community  ADS Care Aged Care ServicesCare  Adssi In-home Support Home Care Packages  Diversity Services Help at Home Services   Advance  allcare Community (NSW)   Alliance Anglican Home Care Central Coast Region  AnglicareCareAt Home Region  Anglicare At Home Southern Sydney Metropolitan Region  ANHF Home Care Services  annecto at Home Support   At Home Services Feros Care  Athena Nursing Care  Australian Chinese Com'ty Association City Centre  Australian Chinese Com'ty Association Northern Ctr  Australian Chinese Com'ty Association Western Ctr  Note: 1. Arabic, Chinese, Greek, Italian, Macedonian, Maltese, Russian, Spanish

t

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

R

Packages for Veterans

Home Care Packages Supplement

Notes

PHONE (02)

g

Cultural Environment

DPS Web Advert Page ID

1300 365 248 1234 8Z

21850

1300 327 434 1234 8ZeYtR

1234 8Z 1234 8Zg 1300 578 478 1234 8Zeg 9136 4788 1234 8Zg 1300 377 074 1234 8ZetR 1300 769 155 1234 8ZeR 1800 733 553 1234 8ZR 1300 111 278 1234 8ZetRg 1300 111 278 1234 8ZeR 9784 0868 1234 8Zeg 1800 266 328 1234 8Zetg 1300 763 583 1234 8 0416 439 554 1234 8Z 9281 1377 1234 8ZeYg 9412 3488 1234 8ZeYg 9687 8981 1234 8ZeYg

20764

9645 3388

22118

8677 0093

Chinese, Indian, Nepalese 38978 ATSI, CALD, LGBTIQ

13889

Note 1

14045 62018 18529 19235

CALD

13230 14097

Chinese, Vietnamese

19304

ATSI, CALD, LGBTIQ

117 727 61783

Note 2

14143

Note 2

22012

Asian, CALD, LGBTIQ

18277

2. Chinese, Indo-Chinese, Korean, LGBTIQ

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Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

FINDING PROVIDERS

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

PHONE (02)

Home Care Packages Levels

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Unity Home Care Services 1300 160 170 123 41062 8  Australian Baldwin Living HomeServe New South Wales 1800 911 989 22073 1234 8ZR   Bankstown City Aged Care Home Based Services 8717 0180 14095 1234 8ZeR   Bankstown Womens Health Centre 9790 1378 62796 1234 e  In Home Care (NSW) 1300 368 991 1234 8Ze 20709  Bannister At Home NSW 1300 275 227 1234 8ZeYtR 13893  BaptistCare Beauty Point Retirement Resort 8708 4700 21819 1234 8   Bethel Home Care 9797 3600 13054 1234 8  Better Connected Community Services HCP 9024 5500 NESB 20465 1234 8Zeg  In-Home Care 9051 1000 1234 8ZeR 22006   Better Living Home Care Packages (NSW) 1300 307 344 1234 8Z 22198  Better Bolton Clarke At Home Support (NSW) 1300 665 444 CALD, LGBTIQ 1678 1234 8ZeRg  Bower YNA 9222 9638 19241 1234 8ZR  Bungree Aboriginal Association Home Care Packages 4350 0100 1234 8g ATSI 13890  Calvary Home Care Sydney 1800 527 272 18129 1234 8ZtR  Canterbury City Community Centre HCP 9750 9344 1234 8ZeRg CALD 21476  Connect NSW 1800 692 464 1234 8ZeYR 17997  Care Care Services Australia 1300 455 322 38987 1234 8Z  Carrington Community Care Home Care Packages 1300 590 590 CALD 13135 1234 8Zetg  CASS Care 9718 7305 Note 1 14144 1234 8ZeYRg  Catholic Healthcare Home Care Services 1800 225 474 1234 8ZtRg Arabic, Russian 2342   CatholicCare Sydney Home Care Packages 13 18 19 1234 8ZeYRg CALD, Italian, Vietnamese 13973  CatholicCare Wollongong Your Life Your Way 4254 9342 1234 8ZeYtg NESB 13903  CCNB 1300 002 262 14149 1234 8ZeYR   CHNC Home Care Packages 9645 3700 22276 1234 8Ze  City of Parramatta Council Community Care Services 9806 5121 21589 1234 8  Aged Care & Disability Services 1300 303 770 1234 ZeYtRg CALD 22122  Claro Coast Community Connections 4343 1888 13886 1234 8ZeY  Comfort Home Care 7258 7211 38406 1234 8Zt  Community Interlink Home Care 1300 203 203 ATSI 18844 1234 8Zetg  Concept Care 1800 266 237 38948 1234 8Ze  ConnectAbility Australia 4962 1000 1234 8ZeR 21665  Continuity Care Australia Pty Ltd 1800 012 273 1234 8ZeYtR 63349  CORE Community Services Aged & Disability Care 8717 1500 Note 2 14061 1234 8Zeg   Deaf Connect 07 3892 8500 1234 8Z 44326  EACH Community Services 9744 8017 Note 3 14159 1234 8g  Home Care Packages (NSW) 1300 003 224 1234 8ZetRg CALD 20137   EACH Living Services NSW 1300 202 003 1234 8Z 20862  Enrich Essential Care 4 Me 0439 606 748 18280 1234 8  First Call Nursing 9600 6612 21574 1234 8  Five Good Friends Home Care Services NSW 1300 787 581 22261 1234 8Z  Focus Connect Multicultural HCP Program 4627 1188 CALD 14166 1234 8Zeg  Note: 1. CALD, Chinese, Indo-Chinese, Korean, Vietnamese 2. Arabic, Assyrian, Asian, European, Muslim 3. Chinese, Indo-Chinese, Vietnamese

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Support At Home NSW & ACT

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7

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

FINDING PROVIDERS

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Home Care Packages Levels

PHONE (02)

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Home 9136 3000 1234 8Zeg Note 1 21096  Gallipoli Gallipoli Home Home Care Packages 9136 3009 Note 2 61991 1234 8g   GHA@Home 1300 204 876 38424 1234 8Z  Gilgai Aboriginal Home Care Packages 9832 3825 ATSI 13999 1234 8eg  Community Services 9516 2188 1234 8Zeg CALD, Greek 849  GWC At Home Central Coast 1800 826 166 1234 8ZetR 1953  HammondCare Living Home Care Packages 1300 911 728 1234 8ZetR 62822  Happy Harbison Burradoo 4868 6200 14282 2 8  Hayee Aged Care Services 8740 5336 64093 1234 8ZeY  Hayee Group Services 8740 5336 1234 8ZeYg Arabic, Asian, Assyrian 62744  HCA Home NSW 1300 422 111 1234 8ZeR 22391  Help at Home by Montefiore 1800 251 537 Note 3 20057 1234 8ZeRg   Help On Wheels 0410 928 269 1234 51718  HenderCare (NSW & ACT) 1300 764 433 21955 1234 8ZtR  Hills Nursing 1300 131 393 19902 1234 8ZtR   Holdsworth Community 9302 3600 1234 8 21640  Home Care Assistance Sydney City & East 9158 3880 1234 8Z 38497  Home Caring 1300 875 377 Note 4 39049 1234 8Zeg  Home Instead Central Coast 4342 3477 1234 8Z 13 18801  Home Instead Hurstville & Bankstown 8608 2900 13 61858 1234 8Z   Home Instead Lower North Shore/Sydney Nth West 9908 7206 1234 8Z 13 22094   Home Instead Nepean & Blacktown 4722 2256 1234 8Z 13 22096  Home Instead Sutherland Shire 9526 2659 13 18803 1234 8Z   Home Instead Sydney Eastern Suburbs 1300 791 172 13 22089 1234 8Z   Home Instead Sydney Hornsby & Hills District 9980 2226 13 22093 1234 8Z   Home Instead Sydney Inner South West 9194 4146 13 22095 1234 8Z  Instead Sydney North Shore & Nthn Beaches 9144 2322 1234 8Z 13 22091  Home Home Support Services (NSW) 1800 854 300 ATSI, CALD 21871 1234 8ZetRg  HomeCaring - Dementia Caring Australia 1300 875 377 21972 1234 8ZR  integratedliving Australia New South Wales 1300 782 896 13980 1234 8ZetR   Interchange Australia Home Care Packages 1300 112 334 21582 1234 8Z  Care South East Sydney 13 44 78 1234 8ZeYR 13907   IRTIRT Home Sydney 13 44 78 1234 8ZeYR 13727  IWAAHomeHomeCareCareSouthServicesWest(NSW) 8764 6425 Note 5 38678 1234 8ZeYtRg  JewishCare (NSW) Home Support Services 1300 133 660 1234 8g Note 6 14137   Just Better Care NSW 1300 587 823 18583 1234 8Z  Kal'ang Respite Care Centre Aboriginal Corporation 07 4124 7780 1234 8ZeYg ATSI, Asian, LGBTIQ 17392  KinCare NSW 1300 733 510 1234 8ZetR 18253  KNC Home Care Packages 9988 4966 22191 1234 8Z  KOPWA Community Services 9412 0270 Note 7 19807 1234 8Zeg  Let's Get Care (NSW) 1300 497 442 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 38281  Note: 1. Arabic, CALD, Fijian, Indian, Islamic, Muslim 4. Arabic, Asian, Greek, Italian 7. African, Chinese, Italian, LGBTIQ 2. Arabic, Bosnian, Islamic, Muslim, Turkish 3. Hungarian, Italian, Jewish, Polish, Russian

5. Arabic, CALD, Islamic, Muslim, South African 6. CALD, Eastern European, Jewish

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Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

FINDING PROVIDERS

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

 LiteLoyaln'CareEasy  - Aged Care With A Difference  MCWA Staffing: Home Care Packages  Meditech Care  Multicultural Care Home Care Packages  Multicultural New Age Community Services  Northern Settlement Services AC Serv  Our Lady of Consolation HomeMulticultural Care Services  Home Care  Oxley Home Care Services  PACParaMedical Health  PAWA Community  Pearl Home Care Care Home Care Packages  People First Healthcare  Prestige Inhome Care Sydney  Regal Health  Residential Gardens Home Care Services  RFBI Care at Home   RFBI Care at Home - South Western Sydney  Care at Home Central Coast  RFBI at Home - NSW & ACT  Right Right Gosford  Right atat Home Home Penrith  Right at Home Macarthur Padstow St   Right at Home RightCare George  Right at Home Sydney Central and Eastern Suburbs   Right at Home Sydney Five Dock  Right at Home Sydney Inner West  at Home Sydney Lower North Shore  Right Right Sydney Northern Beaches  Right atat Home Sydney Norwest   Right at Home Sydney Parramatta  Right at Home Home Ryde  Right at Home Sydney Sydney Shire  Right at Home Sydney TheSutherland Hills  at Home Sydney Upper North Shore  Right at Home Central - Narrabeen   RSLSalvosLifeCare Home NSW  Senior HelpersCareWollongong  Southern Cross Aged Support Services  Southern Cross Care Home Care Hunte/Central Coast  Note: 1. CALD, European, LGBTIQ, Slavic 2. Asian, CALD, LGBTIQ, NESB 70

Support At Home NSW & ACT

Home Care Packages Levels

Home Care Packages Supplement

PHONE (02)

Notes

Advert Page

DPS Web ID

22 49557 1234 8 22116 1234 8 03 9318 1111 1234 8ZetRg Note 1 22041 9764 4488 1234 8ZeR 78-79 38305 9718 6199 1234 8ZR 39 63793 9718 6199 1234 8ZRg CALD, NESB 39 13895 0412 860 848 1234 8Zg Slavic 63890 4969 3399 1234 8Zeg Note 2 14154 9832 5418 1234 8eRg ATSI, CALD 13984 9986 2266 1234 8ZeR 19151 1800 722 679 1234 8 1569 1300 745 768 1234 43105 9716 0036 1234 8ZeRg CALD, European, Slavic 14175 1300 688 118 1234 8Z 5655 03 9402 9533 1234 8ZeYtRg ATSI, CALD, LGBTIQ 38676 9387 1039 1234 8Z 38923 9264 4555 1234 8Z 19819 8887 5555 1234 8Ze 21066 1300 848 076 1234 8Ze 51 39030 1300 848 076 1234 8Z 51 39031 1300 848 076 1234 8Ze 51 21393 1300 363 802 1234 8Z Note 3 14, IBC 62728 4314 6657 1234 8Z Note 3 14, IBC 63494 4708 3032 1234 8Z Note 3 14, IBC 38322 8735 0025 1234 8Z Note 3 14, IBC 38323 07 3054 1360 1234 8ZR Note 3 14, IBC 22069 9137 1232 1234 8Z Note 3 14, IBC 38682 8358 7833 1234 8Z Note 3 14, IBC 64212 8123 4045 1234 8Z Note 3 14, IBC 62676 9137 8561 1234 8Z Note 3 14, IBC 61809 8378 4314 1234 8Z Note 3 14, IBC 38328 8660 0065 1234 8Z Note 3 14, IBC 38320 8613 3022 1234 8Z Note 3 14, IBC 63498 9137 0582 1234 8Z Note 3 14, IBC 62675 8358 7820 1234 8Z 14, IBC 64213 8660 0064 1234 8Z Note 3 14, IBC 38329 9063 9471 1234 8Z Note 3 14, IBC 61813 1300 853 146 1234 8ZeR IFC 19853 1300 111 227 1234 8Ze 3 38376 4200 1386 1234 8Z 38421 1800 989 000 1234 8Ze 14152 1800 870 427 1234 8ZeYtR 44-45 38661 13 15 12

8739 6324

3. Oxygen and Enteral Feeding Supplement IBC Inside Back Cover IFC Inside Front Cover

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9

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

FINDING PROVIDERS

 

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Southern Cross Care Home Care Lower Hunter



Southern Cross Care Home Care Nthn & Inner Sydney Southern Cross Care Home Care South East Sydney

 Southern Cross Care Home Care Western Sydney  Cross Care Home Services  Southern Highlands Home Care (SHHC)  Southern St Luke's Care and Community Services  St Sergius DayHome Centre/Social  St Simeon Healthcare (NSW)Support/Transport/HCP   St Vincent's Care - Home Care NSW  St. Basil's In Home Care  Start Nursing Services  Sue Mann Nursing & Community Care   Sydney Multicultural Community Services  SydWest Multicultural Services Aged Care Services   Tender Loving Cuisine Australia Pty Ltd  The Benevolent Society - Home Care Packages  The CareSide  The Co-operative Life  The Cooperative Life  Tripoli & Mena Association   Uniting Home & Community Care NSW  UPA Sydney Home Care Services  Vege2go  VMCH Home Care Services Regional Northern NSW  Warrigal Home Services Southern Highlands  Wendy's Home Care  Wesley Home Care Blue Mountains  Home Care Central Coast & Newcastle  Wesley Home Care Inner West   Wesley Home Care Nthn Sydney & Nthn Beaches   Wesley Home Care South East Sydney   Wesley Wesley Care Western Sydney  Wesley Home Mission Mod & Maint Serv (HMMS)   Whiddon CentralHome West Community Care  Aged Care Centre  Woodport Aboriginal Aged Care Program   Wyanga Yarrabee Aged Care  Your AgedCommunity Care at Home  Note: 1. Greek - Includes services for homeless/squalor clients in ACT Southern Cross Care Home Care South West Sydney

2. CALD, Chinese, Italian, LGBTIQ, Spanish 3. Arabic, CALD, Slavic, South Asian

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (02)

Advert Page

DPS Web ID

1800 870 427 1234 8ZeYtR

44-45 38660

1800 870 427 1234 8ZeYR

44-45 38658

1800 870 427 1234 8ZeYtR

44-45 38654

1800 870 427 1234 8ZeYR

44-45 38652

1800 870 427 1234 8ZeYR

44-45 38653

1800 870 427 1234 8Z

44-45 21527

1234 8 1234 8ZeR 9727 9844 1234 8Zeg CALD, NESB 8645 4010 1234 8ZetRg CALD, NESB, Slavic 1800 778 767 1234 8ZeR 9784 3280 1234 8ZeYg Note 1 8883 3207 1234 8ZeYRg CALD 1300 241 300 1234 8ZeR 9663 3922 1234 8ZeRg Note 2 9621 6633 1234 8Zeg Note 3 1800 801 200 1234 8 1800 236 762 1234 8ZeYg Note 4 1300 854 080 1234 8ZetR 9698 7194 234 CALD, LGBTIQ 8Zg 9698 7194 234 8Z 9758 1366 1234 8Zg Arabic 1800 864 846 1234 8 8197 9306 1234 8ZeR 0450 876 088 1234 8 1300 698 624 1234 8ZeYtRg ATSI, CALD 1800 927 744 1234 8Zet 4587 5999 1234 8ZR 8887 4966 1234 8Ze 4352 3880 1234 8ZeR 9641 7088 1234 8ZeYRg CALD 9907 1481 1234 8ZeYRg Note 5 8522 2200 1234 8eR 8887 4977 1234 8ZeYRg Note 6 9737 8283 1234 1300 738 388 1234 8t 1300 111 227 1234 8ZeYR 9319 7175 1234 8Zeg ATSI 6686 9855 1234 8etg ATSI 8764 3669 1234 8ZeYRg Note 7 4861 1329

38449

9356 0305

14087

4. ATSI, CALD - Includes meal delivery service 5. Arabic, Chinese, Greek, Indian, Italian, Vietnamese 6. Arabic, Chinese, Greek, Indian, Italian

22027 22026 22000 21537 38518 14088 14220 13981 63101 1940 38183 38414 21047 13982 63761 19565 63754 19318 13783 49 19272 21318 22170 13931 13927 14151 13986 37687 1948 3 13107 14142 18892 14103

7. Arabic, Asian, CALD, European, Islamic, NESB - Priority for Latvian & financially disadvantaged clients

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NSW & ACT 2023/24

ACT Northern NSW South Western NSW Southern NSW Western NSW

FINDING PROVIDERS

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

PHONE (02)

Home Care Packages Levels

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Community Home Care Packages 1300 327 434 1234 8ZeYtR 20764  3Bridges ADS Care Aged Care Services 8677 0093 Chinese, Indian, Nepalese 38978 1234 8Zg  Senior Living Home Care Services 4977 0004 1234 8 38480  Adventist Allawah Lodge Aged Care Facility 6927 3521 13305 1234 8t  allcare 1300 377 074 1234 8ZetR 62018  Anglican Home Care Hunter Region 1800 733 553 1234 8ZeR 13820  Anglican Care Care Home Care Manning Region 1800 733 553 13297 1234 8t  Anglicare At Home Southern Region 1300 111 278 1234 8ZetRg CALD 13230  annecto at Home Support ACT/Far West/Mid Nth 1800 266 328 ATSI, CALD, LGBTIQ, NESB 117   At Home Services Feros Care Far/Mid North Coast/Hunter/Illawarra 1300 763 583 1234 8ZeYtg 727 1234 8Ze   Athena Nursing Care 0416 439 554 1234 8Z 61783  Aurora - Hunter Nursing 4959 6711 1234 8tRg ATSI, CALD 22029  Aurora Healthcare - Mayo Home Nursing 6539 0777 1234 8ZtRg Note 1 18843  AustralianHealthcare Unity Home Care Services 1300 160 170 41062 123 8  Awabakal Aged Care 1300 174 908 1234 8ZeRg ATSI 13730  Banksia Villages 4471 6621 1234 8Zt 13868  Bannister In Home Care (NSW) 1300 368 991 1234 8Ze 20709  BaptistCare At Home NSW/ACT 1300 275 227 Note 2 202 1234 8ZeYtRg  BBCR Home Care Packages 4422 7422 ATSI, CALD, LGBTIQ 14130 1234 8Zetg  Beresfield Community Care 4964 1131 1234 8 63281  Better Living Home Care Packages (ACT) 1300 307 344 38353 1234 8Z  Hostel 6341 1666 1234 8Zetg ATSI 13599   Bilyara Blue Haven In Home Care 4203 4055 13904 1234 8ZeR  John Prior Multi Purpose Service 6749 7000 2 ATSI 14338 8tg  Boggabri Bolton Clarke At Home Support (NSW) 1300 665 444 CALD, LGBTIQ 1678 1234 8Ze  Booroongen Djugun Aged Care Facility 6560 2100 ATSI, CALD 13854 1234 8tg  Bundaleer Home Care 6586 9490 1234 8 63885  Calvary Home Care ACT 1800 527 272 1234 8ZtR 18538  Calvary Home Care Hunter/Manning Taree/Riverina 1800 527 272 1234 8ZtR 1743  Canowindra Community Care 07 5523 0311 ATSI 13952 1234 8Zeg  Care Connect NSW 1800 692 464 1234 8ZeYR 17997  Care Services Australia 1300 455 322 1234 8Z 38987  Carexcell Community Care 6651 1649 1234 8Ztg ATSI 18867  Carrathool 6961 7600 1234 8Ze 21626  CASS Care Shire Council Multi Service Outlet 9718 7305 Note 3 14144 1234 8ZeYRg  Catholic Healthcare Home Care Services 1800 225 474 2342 1234 8ZtR   CatholicCare Sydney 13 18 19 38099 1234 8ZeY  CatholicCare Wollongong Your Life Your Way 4254 9342 1234 8ZeYtg NESB 13903  Cessnock Home Care & Support Services 4019 9700 1234 8Ze 21214  Claro Aged Care & Disability Services 1300 303 770 1234 ZeYtRg CALD 22122   Comfort Home Care 7258 7211 38406 1234 8Zt  Community Care Options 6650 2000 1234 8Zet 14161  Note: 1. ATSI, CALD, French, German 2. ATSI, Chinese, Muslim, Vietnamese 3. CALD - Settlement Service for Migrants

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NSW & ACT 2023/24

11

ACT Northern NSW South Western NSW Southern NSW Western NSW

FINDING PROVIDERS

 

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

Gateway Kempsey/Nowra/Wollongong   Community Community Home Care  Community Interlink Options - Home Care Packages Community Services #1

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (02)

1300 657 473 1234 8Zet

1300 203 203 1234 8Zetg

Advert Page

DPS Web ID 505

ATSI

18844

38974 1234 8ZeR 38640 1234 8ZeYtRg Note 1 1800 266 237 1234 8Ze 38948 4962 1000 1234 8ZeR 21665 1800 012 273 1234 8ZeYtR 63349 6842 0888 1234 8ZtR 14237 6927 3303 4 18925 8t 1800 275 753 1234 8Z 21587 1300 139 099 1234 8ZetR 14223 07 5527 8011 1234 8Zeg Note 2 17404 6954 4202 234 13598 8Zet 4992 3348 1234 8Zet 13929 6964 0518 1234 8Zetg ATSI 13950 1300 003 224 1234 8ZetRg CALD 20137 1300 202 003 1234 8eYtg CALD 1817 1300 418 418 1234 8 21475 03 5883 9600 1234 8Zt 13265 1300 787 581 1234 8Z 22261 6964 0088 1234 8t 19219 6947 9144 1234 8Zt 13949 6932 3009 1234 8t 13771 9136 3000 1234 8Zeg Note 3 21096 6730 2500 1234 8Zetg ATSI 14133 6740 2240 1234 8eYt 32 63828 6740 2240 1234 8ZeYtg ATSI 32 14164 6740 2240 1234 8 32 63829 6820 6200 12 ATSI 13957 8tg 6175 5650 1234 8ZtR 17221 1300 112 112 1234 8 53996 9516 2188 1234 8Zg Greek 849 1800 826 166 1234 8ZetR 1953 1300 911 728 1234 8ZetR 62822 1300 874 278 1234 8 42107 8740 5336 1234 8ZeY 64093 8740 5336 1234 8ZeYg Arabic, Asian, Assyrian 62744 1300 422 111 1234 8ZeR 22391 0410 928 269 1234 51718 1300 764 433 1234 8ZtR 21955 5525 3600 1234 8ZetR 14126 4089 3000 1234 8ZetR 21931 6295 8800 6126 4700

Care  Concept Australia  ConnectAbility Continuity Care Pty Ltd  Cooinda Aged CareAustralia Facility  Multi Purpose Service  Coolamon-Ganmain CPL Aged Care Services  Crowley Care NSW  CÜRA Home Care Packages  Cypress View Lodge  & District Neighbourcare  Dungog Dyirri-Bang-Gu Aboriginal Corporation AC Service  Home Care Packages (NSW)  EACH Living Services ACT/NSW  Enrich Feros Care/ At-home Aged Care in Canberra  Finley Regional Care  Five Good FriendsCareHomeComplete Care Services   Forrest Community Services Griffith NSW  Forrest Community Services Tumut  Forrest Community Services Wagga Wagga  Home  Gallipoli Glen Innes  GoCo BarrabaSevern Council Life Choices  GoCo Care  GoCo Quirndi  Goodooga Health Service Community Care  Home Care   Goodwin Meals  Gourmet Community Services Hunter/Illawarra   GWC At Home ACT/NSW   HammondCare Happy Living Home Care Packages  HART Services  Hayee Aged Care Services  Hayee Group Services  HCA Home NSW  Help On Wheels  (NSW & ACT)  HenderCare Home Care St Agnes' Care & Lifestyle  Home Care Assistance Newcastle Hunter  Note: 1. CALD, Chinese, Croatian, Spanish 2. ATSI, Asian, CALD, European, LGBTIQ, NESB

3. Arabic, CALD, Fijian, Islamic, Muslim

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NSW & ACT 2023/24

ACT Northern NSW South Western NSW Southern NSW Western NSW

FINDING PROVIDERS

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

PHONE (02)

Home Care Packages Levels

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Care Assistance North Coast 6646 3527 1234 8ZeYtR 21932  Home Home Caring 1300 875 377 Note 1 39049 1234 8Zeg  Home Instead Gold Coast 07 5591 2444 13 20937 1234 8Zt  Home Instead Mid North Coast 6583 9944 1234 8Z 13 18802  Home Instead Newcastle 4945 4316 1234 8Z 13 38500  Home Instead Ovens Murray 6000 1966 1234 8Z 13 64409  Home Instead Wollongong 4295 6829 13 21505 1234 8Z  Home Nursing Group 1300 698 693 20221 1234 8Zet  Home Support Services (NSW) 1800 854 300 ATSI, CALD 21871 1234 8ZetRg  HomeCaring Dementia Caring Australia 1300 875 377 21972 1234 8ZR   Hunter Community Services 4937 4555 1234 8Zt 21653  Illawarra Aboriginal Corporation Home Care 4228 1585 2 ATSI 13905 8eg  Inasmuch Community Residential Aged Care 4441 1666 1234 8Zt 13608  integratedliving Australia ACT/New South Wales 1300 782 896 949 1234 8ZetR  Interchange Australia Home Care Packages 1300 112 334 21582 1234 8Z  Aged Care Services 1300 488 226 1234 8ZetR Note 2 18274  Intereach IRT Home Care ACT 13 44 78 1234 8ZeYR 17223  IRT Home Care Far South Coast/Illawarra/South Coast 13 44 78 1234 8ZeYtR 967  ItSoWel Home Support Services 4228 8222 21643 1234 8  Jack Towney Hostel 6817 8777 1234 8Zetg ATSI 13056  Jerilderie Multi Purpose Service 03 5886 6700 ATSI 14330 2 8tg  Just Better Care ACT 6280 4070 1234 8Z 18774  Just Better Care NSW 1300 587 823 18583 1234 8Z  Kal'ang Respite Care Centre Aboriginal Corporation 07 4124 7780 ATSI, Asian, LGBTIQ 17392 1234 8ZeYg  ACT/NSW 1300 733 510 1234 8ZetR 1085  KinCare Kirinari Transport Services 6041 2299 38851 1234 8  KNC Home Care Packages 9988 4966 1234 8Z 22191  Kyogle Multi-Purpose Service 6630 0400 1 18891 8  Let's Get Care (NSW) 1300 497 442 ATSI, CALD, LGBTIQ, NESB 38281 1234 8ZeYtRg  Life Without Barriers NSW/ACT 1800 792 359 62686 1234 8ZetR   Lifetime Connect Limited - Nambucca Valley 6568 2522 ATSI, CALD, LGBTIQ 14105 1234 8etg  n' Easy 13 15 12 1234 8 22 49557  LiteLiveBetter Services NSW 1800 580 580 1234 8ZetR 13947   Lutheran AgedCommunity Care Home Care Services (NSW) 6060 4000 13939 1234 8Zt  Community Services 07 4633 4967 1234 8Z 63893  Magenta Maitland Community Care Services 4932 5755 38917 1234 8  Marco Polo Woonona Care Services 4222 9500 20784 1234 8Z  MCCI Home & Community Care Services 4229 7566 1234 8Zg CALD, LGBTIQ 22014  McLean Care Home & Community Services 1300 791 660 1234 8Zet STRC 20483   MCWA - Aged Care With A Difference 03 9318 1111 Note 3 22041 1234 8ZetRg  Meditech Staffing: Home Care Packages 9764 4488 78-79 38305 1234 8ZeR   Mercy Health Home Care Albury 6024 9508 1234 8ZeYtR 19324  Note: 1. Arabic, Asian, Greek, Italian 2. Oxygen supplement available 3. CALD, European, LGBTIQ, Slavic

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Support At Home NSW & ACT

AgedCareGuide.com.au

NSW & ACT 2023/24

13

ACT Northern NSW South Western NSW Southern NSW Western NSW

FINDING PROVIDERS



   



A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

SERVICE PROVIDER

PHONE (02)

Mercy Health Home Care Canberra

ATSI 19323 1234 8ZeRg 14086 1234 8ZeYtR 4962 6680 1234 8ZeYRg Note 1 14171 6547 2684 1234 8ZetR 13443 1300 658 830 1234 8ZetR 21317 6226 3799 1234 8Zetg ATSI, CALD, LGBTIQ 18278 6226 3799 1234 8Zetg ATSI, CALD, LGBTIQ 18278 4953 8444 1234 8ZR 8 38979 6688 1400 1 13951 8 4969 3399 1234 8Zeg Note 2 14154 1300 363 654 1234 8Zet 13735 1300 770 118 1234 8ZetR 19269 6598 5000 1234 8ZeYt 38441 1300 336 488 1234 8 62097 1800 722 679 1234 8e 21942 1800 722 679 1234 8et 1569 1300 688 118 1234 8Zt 5655 03 9402 9533 1234 8ZeYtRg Note 3 38676 6942 7786 1234 8t 21667 6977 1326 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 21666 1800 620 356 1234 8Z 21606 9264 4555 1234 8Z 19819 1300 848 076 1234 8Ze 51 39030 1300 848 076 1234 8Ze 51 39030 1300 848 076 1234 8Ze 51 21382 1300 848 076 1234 8Ze 51 21382 1300 848 076 1234 8Ze 51 21383 1300 848 076 1234 8Ze 51 21400 1300 848 076 1234 8Zet 51 21389 1300 848 076 1234 8Ze 51 21860 1300 363 802 1234 8Z Note 4 14, IBC 62728 5127 5198 1234 8Z 14, IBC 64211 5127 5198 1234 8Z 14, IBC 64211 5127 5199 1234 8Z 14, IBC 64210 5301 6418 1234 8Z Note 4 14, IBC 63497 4039 3006 1234 8Z Note 4 14, IBC 61811 4067 5202 124 Note 4 14, IBC 61810 8Z 5622 6015 1234 8Z Note 4 14, IBC 61805 07 3054 1360 1234 8ZR Note 4 14, IBC 22069 07 3054 1360 1234 8ZR Note 4 14, IBC 22069 5963 2600 1234 8ZtR Note 4 14, IBC 22068

Mercy Health Home Care Young Mercy Services Home Care Packages Merton Court Hostel MidCoast Assist

Care Home Support  NACNAC Aged Aged Care Home Support

District Nursing Services  Newcastle Nimbin Multi Purpose Service  Northern Settlement Services Multicultural AC Serv  NovaCare Home Care Packages  NSW Home Support Services  NVC  Omnicare Alliance Home Care Service  PAC ACT Home Care Services  England Home Care Serv   PAC Hunter/Illawarra/New Home Care  Pearl First Healthcare  People Pinnacle Services Cootamundra  Pinnacle Community Community Temora  Port Stephens VeteransServices and Citizens Aged Care Ltd  Regal Health  RFBI Care at Home   RFBI Care at Home  Care at Home ACT  RFBI RFBI Care at Home ACT  Care at Home Lower Hunter  RFBI Care at Home Mid North Coast  RFBI RFBI at Home New England  RFBI Care Care at Home Orana  Right at Home & ACT  Right at Home -ACTNSW& Queanbeyan  Right at Home ACT & Queanbeyan  Right at Home ACT Canberra  at Home Central West New South Wales  Right Right Hunter & Port Stephens  Right atat Home Home  Right at Home Newcastle Rivers  Right at Home Northern  Right at Home RightCare RightCare  Right at Home Southern NSW  Note: 1. LGBTIQ - Includes packages for homeless clients or those at risk 2. Asian, CALD, LGBTIQ, NESB

IBC Inside Back Cover

Home Care Packages Levels

6256 9600 6384 1010

3. ATSI, Arabic, CALD, LGBTIQ, Muslim 4. Oxygen and Enteral Feeding Supplement

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NSW & ACT 2023/24

ACT Northern NSW South Western NSW Southern NSW Western NSW

FINDING PROVIDERS

    

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

SERVICE PROVIDER

PHONE (02)

RSL LifeCare at Home Central - Tea Gardens, Dungog, Hawks Nest

1300 853 146 1234 8ZeR

IFC 38178

1300 853 146 1234 8ZeR

IFC 38181

1300 853 146 1234 8ZeR

IFC 21316

1300 853 146 1234 8ZeR

IFC 19852

1300 853 146 1234 8ZeR

IFC 20192

1300 853 146 1234 8Zt

IFC 13533

RSL LifeCare at Home North - Casino, Kyogle, Lismore RSL LifeCare at Home North - Coffs Harbour, Urunga, Tamworth, Armidale RSL LifeCare at Home North - Mullumbimby, Byron Bay, Ballina

RSL LifeCare at Home North - Tweed Heads, Gold Coast, Murwillumbah 1300 853 146 1234 8ZeR

IFC 22336

1300 853 146 1234 8ZeR

IFC 20192

1300 853 146 1234 8t

IFC 13974

1300 853 146 1234 8ZeR

IFC 20194

 RSL LifeCare at Home South - ACT, Queanbeyan & Yass  South - Kandos  RSL LifeCare atat Home Home South - Merimbula, Bega, Eden  RSLRSL LifeCare LifeCare at Home South - Wagga Wagga, Griffith, Gundagai,  Narrandera LifeCare At Home Yamba  RSLRumbalara Ageing & Disability Services   Salvos HomePositive Care ACT  Home Care NSW  Salvos Sapphire Coast Community Aged Care  Senior Helpers  Simply HelpingWollongong Goulburn Valley  Snowy Regional Council Community Support  SouthernMonaro Aged Support Services   Southern Cross Cross Home Care Far North Coast  Southern Cross Care Care Care Lower Hunter  Southern Cross Care Home Care Nepean  Southern Cross Care Home Care Northern  Southern Cross Care Home Home Southern  Southern Cross Care Home Care Care Western  Cross Care Home Services   Southern Home Care (SHHC)  Southern Highlands Village  StSt Andrew's Community Care  St Carthage's Sergius Day Centre/Social Support/Transport/HCP  St Simeon Healthcare   St. Basil's In Home Care  Nursing Services  SueStartMann Nursing & Community Care  Sunrise Supported Tuncurry Home Care Serv  Tablelands CommunityLivingSupport  Loving Cuisine Australia Pty Ltd   Tender Tenterfield Total Care  The Benevolent  The CareSide Society HCP New England/Tamworth  The Co-operative Life  Note: 1. ATSI - Includes access to mobility equipment & assistive technology 76

Home Care Packages Levels

RSL LifeCare at Home South - ACT, Queanbeyan & Yass

Support At Home NSW & ACT

1300 853 146 1234 8

03 5822 2866 1234 8Zetg

IFC 38841 ATSI

1300 111 227 1234 8Ze 1300 111 227 1234 8Ze

1234 8ZetRg 1234 8Z 03 5795 1635 1234 8Zt 6451 1059 234 8Zt 1800 989 000 1234 8Ze 1800 870 427 1234 8ZeYtR 1800 870 427 1234 8ZeYtR 1800 870 427 1234 8ZeYtR 1800 870 427 1234 8ZeYtR 1800 870 427 1234 8ZeYR 1800 870 427 1234 8ZeYtR 1800 870 427 1234 8Z 4861 1329 1234 8 6686 1500 1234 8ZetRg 6620 0000 1234 8g 9727 9844 1234 8Zeg 8645 4010 1234 8ZetRg 9784 3280 1234 8ZeYg 8883 3207 1234 8ZeYRg 1300 241 300 1234 8ZeR 5528 5001 1234 8ZeYtR 6778 6350 1234 8Zetg 1800 801 200 1234 8 6736 4947 1234 8Z 1800 236 762 1234 8ZeYtg 1300 854 080 1234 8ZetR 9698 7194 234 8Zg 6492 7777

17638 3 62193 3 38376

Note 1

4200 1386

13257 38421 21883 13935 14152 44-45 13740 44-45 38660 44-45 38659 44-45 38657 44-45 38656 44-45 38655 44-45 21527 38449

ATSI, LGBTIQ

13751

Italian

13934

CALD, NESB

22027

European, Filipino, Slavic 43604 Note 2

21537

CALD

38518 14088 18996

ATSI

13928 63101 21579

ATSI, CALD

20769 38183

CALD, LGBTIQ

5572

2. Greek - Includes services for homeless/squalor clients in ACT IFC Inside Front Cover

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15

ACT Northern NSW South Western NSW Southern NSW Western NSW

FINDING PROVIDERS

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

Multi Purpose Service  Tottenham TransCare Hunter Limited  Tullamore Multi Purpose Service  Uniting AgeWell Loddon Mallee Home Care  Home & Community CareNorth ACT/NSW  Uniting West Home Care Services  UPAUPA Central Dubbo Home  UPA Newcastle HomeCareCareServices  UPA North Coast Home CareServices  UPA Riverina Murray Home CareServicesServices  UPA Sydney Home Care Services  Wagga Home Care Services  UPAUpperWagga Care  UrbenvilleLachlanMultiCommunity Purpose Service   Vege2go Vivir healthcare  Home Care Services Regional Northern NSW  VMCH Warrigal Park Rail  Warrigal Albion Home Services  Warrigal Home Services Queanbeyan Highlands  Warrumbungle CommunitySouthern Care Coolah  Warrumbungle Community Care Coonabarabran  Wenonah Lodge  Home Care Central Coast & Newcastle  Wesley Home Care Far North Coast  Wesley Wesley Care Illawarra  HomeCommunity Care   Whiddon Community Aged Care  Yarrabee  YassYeovalValleyAgedAgedCareCare  Note: 1. Dutch, Italian, Macedonian

PHONE (02)

Home Care Packages Levels

Home Care Packages Supplement

Notes

Advert Page

12 8t 1234 8 6892 6400 12 8t 03 4026 7000 1234 8ZeYtR 1800 864 846 1234 8 6361 3322 1234 8ZtR STRC program available 5852 4753 1234 8Zt 4965 2200 1234 8 1300 026 594 1234 8ZeYR 6057 7250 1234 8Zt 8197 9306 1234 8ZeR 6921 3219 1234 8Z 4832 2399 1234 8ZeYtR 6634 1600 1 8 0450 876 088 1234 8 1300 184 847 1234 8 1300 698 624 1234 8ZeYtRg ATSI, CALD 1800 927 744 1234 8eg Note 1 1800 927 744 1234 8Zet 1800 927 744 1234 8Zet 6378 5130 1234 8ZetR 6849 2200 1234 8ZetR 6374 2088 1234 8Zet 4352 3880 1234 8ZeR 6588 1745 1234 8ZetR 8522 2200 1234 8et 1300 738 388 1234 8t 6686 9855 1234 8etg ATSI 6226 2030 1234 8Z 6846 4100 1234 8Zt

DPS Web ID

6891 6200

18850

6545 3113

21645

www.HomeSupportGuide.com.au

18849 17630 2060 14155 19563 21249 13994 13894 19565 20771 38496 13356 63754 64366 19318 13664 13782 13783 21647 21609 13078 22170 13991 22169 1948 18892 13381 13098

77

FINDING PROVIDERS

Advertorial

No place like Home

STAFFING, NURSING, HOME CARE & SUPPORT

As they grow older most people want to stay living in their own home and remain independent. Meditech Staffing can tailor a complete package of care services that will help you remain independent in the comfort of your own home.

This is Joan’s story.

B

orn in France in 1950, Joan married and became a successful businesswoman.

After the passing of her husband in 2009, she decides to migrate to Australia to live closer to her sons.

Joan lived in a self-contained granny flat on her daughter’s property before she started to deteriorate. Her family saw she was becoming forgetful and quite thin, and was ringing her daughter in a panic numerous times a day. The family and Joan agreed to have an ACAT assessment completed, and she was diagnosed with Dementia. Joan agreed to move to Sydney, and after Joan relocated from Western Australia to Sydney 2 years ago, it was apparent her Dementia was making it difficult for her live independently. She had experienced several falls, was experiencing terrifying

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Support At Home NSW & ACT

delusions and could no longer heat up the simplest meals.

When referred to Meditech, Joan’s life started to change. She was assigned a dedicated Case Manager who sat with her (and her family) and together they developed a thorough care plan. This care plan allowed both Joan and her family’s wishes to be taken into consideration and then a list of goals were set.

Unfortunately, after all that hard work Joan’s command of English was forgotten and Joan had reverted to her first language – French.

The team faced their first hurdle. We needed a support worker who could speak French. After working closely with the Meditech team, a suitable support worker was found. Services began and so did the blossoming work relationship.

Over time, other care needs

arose, Joan experienced another fall which lead to requiring assistance with showering. Our support worker started to assist with this and began taking Joan for regular walks outside in her private court yard, eventually venturing out into the street and the wider community.

Joan loves her private courtyard and has always taken pride in her garden.

Due to her limited mobility, Meditech’s case manager arranged an OT assessment and private Physio sessions.

The result of this was home modifications were completed, regular yard maintenance and mobility aids purchased for Joan to access her courtyard safely.

She now enjoys a daily cup of tea in her favourite place.

Joan has also now been able to reconnect with her culture, regularly attending church services. This was unable to occur previously due to not having appropriate transport or mobility aids.

With such a strong relationship with her support worker, Joan has shown a decrease in her delusions. Meditech’s support worker gently guides Joan when she becomes confused or disorientated.

Joan’s son has said:“We had always had so many eyes on her, even installing a security system so we could watch her remotely when we were at work, but since Meditech’s involvement we feel very supported and that helped keep her out of a nursing home”.

FINDING PROVIDERS

STAFFING, NURSING, HOME CARE & SUPPORT

Who We Are: Meditech Staffing is an established and experienced service provider, specialising in Aged Care and Disability support in the home or within an existing care facility for more than 20 years.

We provide a wide range of services to support people achieve quality of life.

Experienced Service Provider for more than 20 years

Helping you remain independent within your own home

We operate 24-hours a day, 365 days a year

Well trained and professional Staff

Our Services include: Personal Care, Household Tasks, Meal Preparation

Social Support, In-Home Respite 24/7

Physiotherapy, Community Nursing

Transport to and from family, doctors, shopping, etc.

CALL US TODAY! SYDNEY OFFICE

CENTRAL COAST OFFICE

02 9764 4488

02 9159 0051

enquiries@meditechstaffing.com.au

gosford@meditechstaffing.com.au www.HomeSupportGuide.com.au

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BEFORE STARTING SERVICES Once you decide on a home care provider to deliver you services, they should document any arrangements made with you through a Care Agreement.

It can be a very important document in the future if there is an issue with the provider you chose or the care you are receiving.

The Care Agreement is a legal document between you and your provider that outlines what you should expect from the care they have agreed to deliver.

Your home care agreement should include everything you discussed as well as everything involved with receiving home care services.

Your home care agreement holds every bit of information about what your service provider will be providing to you in the way of care, as well as outlining what is expected of you when receiving this care.

It will explain the ins and outs of the fees and charges that you need to pay, outlines all the services and care you will receive including who is providing the care, and will also state your responsibility as a recipient and the organisation’s responsibility as a provider.

What is in the agreement

Consumer advocate, COTA Australia, advises seniors to ensure the agreement covers the following: Y our name A representative on your behalf (if you have one) W ho the provider is D ate of when the services start T he date when you signed the agreement L evel of your Home Care Package Y our rights to advocacy assistance S upplements you are eligible for A n attached care plan around care and service H ow often your care plan should be reviewed W ho will be providing the care services to you, for example, company staff or other suppliers of care C ost of the services, it should be detailed by the cost per hour of care as well as any surcharges that might apply L ate fees or cancellation fees, for if you don’t pay for your services on time or cancel a service last minute E quipment that you may be hiring or purchasing through the service or within your package

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FINDING PROVIDERS

A ll additional charges or services outside of the Government contribution and the agreed-upon fees you would pay towards your package  I nformation about your rights and responsibilities C onditions of a suspension as well as the fees and charges involved with a suspension of services S ecurity of tenure, which guarantees all care and services will meet your in home care agreement as long as you also meet the conditions you have outlined A statement from the provider about providing services through a consumer-directed care approach  I nformation about the organisation’s complaint process T ermination of agreement information, process and ‘exit’ fees  I nformation about your responsibility providing a safe home environment, as part of workplace health and safety  I nformation about your right to confidentiality and privacy while receiving services and care from the provider It’s important to remember that this agreement is legally binding, so you should seek extra assistance with assessing your proposed home care agreement and make sure you understand it before signing on the dotted line.

Negotiating your agreement When looking through your agreement, write down any queries or questions you have about any areas that confuse you or need clarification.

All home care agreements should be provided in plain language so that they are easy to understand.

The provider who you want to get services from is obligated to make sure you understand everything within your home care agreement.

It is completely acceptable for you to negotiate fees and prices with the provider. Once they provide the details of how much things may cost, you can do research into other providers and compare pricings.

This means you can negotiate with your potential providers to get the best value for money for you.

If your provider is not meeting all of your queries and questions, it may be a good idea to engage an advocate or advocacy group to assist you with this process. They can also help you with negotiating your home care agreement.

Additionally, if English is not your first language, you can contact the Translating and Interpreting Service (TIS) for assistance with translating the home care agreement into your preferred language.

Care Plan Your Care Agreement will include a care plan, which includes what types of services you will receive, who will provide these services and when, and where these services will be provided, as well as any care needs or individual goals you would like to achieve.

The care plan is an important component of a home care agreement with a provider. Your service provider will work with you to create a care plan that best meets your needs and circumstances. During the process, you may wish to involve a friend, family member or carer to help you design a care plan that is tailored to your needs.

What’s in the plan The provider delivering services to you will take into account support you already receive, whether that is from family, carers and local community services, and tailor the care plan to meet needs that are not yet being met.

The main components of your care plan include: W hat your needs are for home care W hat services you can expect to receive at home and in the community www.HomeSupportGuide.com.au

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Y our goal, wishes and preferences for home care services T he cost of services and what you will need to pay W ho from the organisation will provide these services  I nformation on when they will provide these services It will also outline your agreed arrangements for the management of your care, your level of involvement and the expectations around any formal assessments.

Consider your goals Before your meeting to discuss your care plan, you should think about your personal goals and wishes for the home care services you will receive.

You should ask yourself a number of questions including what brings you joy and meaning in your life, what things are working at home and what isn’t, and what improvements can be made to make your daily life better.

For instance, you may be wanting help with bigger jobs around the home such as cleaning the bathroom or mopping the kitchen floor, but not completely give up the day to day chores that make you feel independent such as doing the laundry or preparing meals. Reablement may be a goal that you want to work towards where your provider assists you in working on your current skills.

Or, if you are keen on remaining connected with your community, you can outline your wishes to regularly visit places in your area and catch up with friends and family or social groups.

Once you have an idea of how you want home care to improve your life, you can sit down with your provider and collaborate on your home care plan.

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Codesigning the care plan Your home care provider will refer to your aged care assessment results for services and supports you need while also taking into account your personal goals.

When putting together your care plan, your provider will consider a number of things while sorting out what services you need to receive.

For every service they put on your care plan, your provider will look at its suitability for your care needs, whether it finds within your current budget from the Government, if you have specific care workers you wish to work with, and what supports you are currently receiving from friends and family.

Your provider will also talk you through all the costs of services and whether you have enough funds to cover all the services you need or want.

Sometimes, you may need to prioritise the services that are most important to your health and wellbeing to fit within your budget.

If you don’t have enough funds for the services you need, your provider can provide you with additional services if you agree to pay the cost.

Additionally, if you are non-English speaking and require a worker who can talk with you in the same language but your provider can’t fulfil this need, your provider may discuss the option of having an interpreter included in the costs of your home care plan.

There will also be a section explaining how the provider will measure your progress in meeting your goals in your home care plan.

Once you have finalised your home care plan with your provider, they will provide you with a detailed copy within the first 14 days of your signing or entering a home care agreement with your provider.

STEP

MANAGING SERVICES

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WHAT YOU NEED TO KNOW CAN YOU CHANGE PROVIDERS IF YOU WANT TO? Throughout your aged care journey, there may come a time where your needs change or your supports no longer suit you.

Perhaps you would like to change providers, adjust your services, or require a higher level of support. For example, you have received Level 2 Home Care Package (HCP) supports for two years but your mobility has significantly decreased over that time and you would like to access higher level supports that can better assist you.

Or perhaps you’ve decided you don’t need as much help with meal planning but would prefer some extra transport assistance to get out in the community and use your funding for that instead.

Sometimes circumstances change and you need to change home care providers. This may be due to you moving to another area, or if you need to access services that are not offered through your current provider. Whatever your reasons, it’s good to know that you can change providers if you want to.

Before changing providers you should check your Home Care Agreement on any conditions for terminating services with the provider, such as exit fees and notice periods. You must always let your service provider know in writing that you are ending your agreement with them including the date that you will be finishing any services.

How often should you review your needs Accessing support services at home, either from private home care providers or through Government funded home care services, such as the Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP), will help to make life easier and maintain your independence for longer.

However, your needs may change over time — you may (re)gain some skills or strength so you need less support or your health could decline over time meaning you may need greater or different types of care.

It is vital that you monitor your own needs and take stock of what assistance you really require at home. This is where a review of your care and services can really help.

Your first step to revising your supports is to contact your provider and ask for a care plan and budget review meeting.

Service providers have an ongoing responsibility to monitor and review the services they provide under your care plan to ensure your needs and goals are being met.

SCAN

to read more information about Managing Services www.HomeSupportGuide.com.au

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MANAGING SERVICES A review should take place at least every 12 months but can also be done at your request of if your circumstances change.

If you are accessing private home care services, any changes to your care will need to be negotiated with your private provider.

Personal goals are an important part of your care plan and should be taken into consideration during a review. Goals such as maintaining a healthy lifestyle or achieving independence in mobility, can guide your choice of care and services. These goals can change over time or once you achieve some goals you may want to add new ones to the list.

After the review, make sure your service provider gives you a copy of any agreed changes to the care plan for your records. Keep in mind that your care plan and budget allocation cannot be changed without your agreement.

If your health needs change, then you need to review your current services and adapt to these changes. This could mean the addition of new supports you require or removing services that no longer suit your needs.

Reviewing your HCP or CHSP could even mean a change of providers if your current provider can’t meet your support needs.

When do I need to be reassessed?

If you were assessed as having low level care needs, but your needs have increased since then, you can request a reassessment by your local ACAT/ACAS to determine if you are eligible for high level care. You must be reassessed to move between different levels of Home Care Packages.

If you are already receiving a Level 4 package, you may need to consider other options, including: reviewing your care plan to identify alternatives and priorities (for example, reducing higher cost services, such as support on weekends, and replacing with informal supports) purchasing additional private services the benefits of residential care, either as short term respite to complement your package or as a long-term option.

You will receive a new referral code when you get reassessed which you need to give to your current provider, or your new service provider if you decide to change providers.

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Steps to choosing a new provider If, after reviewing your services against your needs and goals, your current provider cannot offer the services or changes you want, you can switch to a different provider who is able to meet your needs.

Before changing providers you should: Take the time to research a new provider to make sure they can meet your needs. Go to page 52 to read more about How to choose a provider?

Contact My Aged Care to get a new referral code to give to your new provider and agree to a date to switch your care package.

Once you have agreed to a start date with your new provider, you need to notify your current provider, preferably in writing, to let them know when you are terminating your services with them.

If you have any funds left in your home care budget, the balance moves with you to the new provider however they may deduct applicable exit fees from this amount to cover any administrative costs.

Exit fees may vary between providers and the amount should be clearly indicated in the Care Agreement between you and the provider of your choice. If you no longer require your HCP, any unspent funds from your budget will be returned to the Government.

MANAGING SERVICES

WHO CAN HELP? EXPERT ADVICE Navigating home care options and costs can be confusing and overwhelming but it is important to know that you are not alone.

As well as relying on family or friends as a support to help you make decisions like who should deliver your care, and how you will fund any assistance, it can also be handy to know that there are a number of professional services available who can give specialist advice.

The fact that home care is becoming a popular option is great for you because it means that you get more choice and control over your care and who delivers that care, but this does mean that the options available to you can be hard to get your head around or know what works best for you.

Some of the overwhelming and challenging choices you or your family may face when looking into care include:

Placement consultants There are many benefits to enlisting the support of an aged care consultant, including: S aving many hours of research and chasing providers R educing family stress S treamlining care provision through a central information source P roviding referral to financial and legal experts E nsuring the best possible care for your loved one S upporting the family with housing decisions P roviding backup in the event of a crisis F acilitating good communication between family, carers and health professionals D elivering an independent and impartial service

H ow to identify your care provider T he carer skill level required C osts associated C are philosophy and reputation of the provider C are supervision S treamlining multiple service providers If you are feeling overwhelmed or unsure about who should provide your care, or how you will contribute financially to your care, it can be reassuring to know that you aren’t alone.

The services best suited to help you when it comes to sorting out your home care are placement consultants and financial planners.

While these services do come with a fee, they can be a lifesaver for some – helping to reduce stress, streamlining the process, doing all the running around for you and taking care of all of the paperwork and documentation.

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MANAGING SERVICES Placement consultants can support you and your family to navigate aged care decisions, and guide you through the process, the costs, their options and how to identify appropriate and good quality care.

Financial advisors are professionals in financial services who are required by law to have your best interest at heart. They understand the systems and rules and how to make them work for your individual circumstances.

Their aim is to ensure the best fit with the best care for you through a holistic client-centred approach to care, considering individual preference like medical, cultural, religious and family needs.

Your financial planner can give you financial advice on how to arrange your finances and cash flow so that they last your lifetime and cover your aged care fees, but they can also help with an Age Pension application and work on strategies to make sure your funds will last you as long as possible.

Consultants are not only able to help you connect with the right home care provider for you, they can also assist through other stages of the care journey such as through searching for respite options and, if it is required, supporting you in the transition to residential aged care.

Attorney, Wills & estates This is also the time to update important documents, such as your Will, Enduring Power of Attorney (POA) or Advance Care Directive.

A legal Will can ensure your assets are distributed to your preferred beneficiaries in the manner you want, avoiding unnecessary costs and delays.

Besides a standard Will, there are more options available if you have complex arrangements.

For instance, Testamentary Trusts provide asset protection and tax planning opportunities, but do incur additional costs.

A POA document gives a selected person the authority to manage your financial affairs on your behalf. A POA can become immediately effective from the time you sign it, until you formally revoke it, or in specific circumstances, like the loss of capacity due to dementia.

Financial consultants Finances can get a bit tricky at the best of times, let alone when trying to manage it around your care. Which is why, when it comes to figuring out your home care finances, it is important to know that if you need them, professionals are there ready and willing to lend a hand.

A financial consultant will be able to help you know what costs you will need to cover and manage your home care funds, including the account that any Government funding will go into, and how that money is spent.

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Your POA file will allow your chosen Attorney to buy and sell assets on your behalf, enter loan agreements and action other legally binding tasks.

These documents will ensure that your financial status and assets, such as your house, are managed and protected over time, in case the complexity of your home care changes over time.

Reaching out and obtaining good advice or guidance from a professional on the costs of care may be able to help you save money when it comes to home care.

MANAGING SERVICES

KNOW YOUR RIGHTS

YOU HAVE A VOICE No matter who you are, where you live, or the types of care you need, you have rights related to your home care services that should be respected by providers.

Once you know what your rights are you can assess whether any services you are already receiving are respecting your rights or not, and then take steps to ensure you are receiving quality care.

If you are yet to choose a provider to deliver your home care you can use your knowledge of these rights to choose the provider that will give you the best services.

Charter of care The Health Department has a Charter of care recipients’ rights and responsibilities – home care which sets out exactly the rights you should expect to have while receiving home care.

These rights apply to all services including everything from home health care, such as wound care or medication management, to gardening or meal delivery.

According to the Charter, you have a right to: B e treated and accepted as an individual and to have your individual preferences respected B e treated with dignity, with your privacy respected R eceive care that is respectful of you, and your family and home

R eceive care without being obliged to feel grateful to those providing the care F ull and effective use of all human, legal and consumer rights, including the right to freedom of speech regarding your care H ave access to advocates and other avenues of redress B e treated without exploitation, abuse, discrimination, harassment or neglect Under the Consumer Directed Care principles, you also have the right to: S et your own goals for your supports D etermine the ongoing level of involvement and control you have over your home care M ake fully informed decisions in relation to your care M aintain your independence as much as possible C hoose the care and services that best meet your goals and assessed needs, within the limits of the resources available H ave choice and flexibility in the way the care and services are provided in your home P articipate in making decisions that affect you H ave your representative – family member or close friend – participate in decisions relating to your care if you request it or need support to make decisions

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An advocate can give information, advice, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you.

An advocate can help you: U nderstand your rights and responsibilities L isten to your concerns D iscuss your options for addressing a concern R aise a concern with the service provider or speak on your behalf M ediate a resolution with your provider These rights mean you can live the life you want to live for as long as possible.

If you think your rights are not being respected you should talk to your provider about your concern first, as some issues can be fixed simply by talking to your provider about your concerns.

How to find help

Your provider may be able to reorganise your services, fix a process they use or even help you to review your plan for care so that your services do respect your rights.

The Older Persons Advocacy Network (OPAN) provide free and independent advocacy services in every State and Territory, including free telephone advice, community education, and other assistance for older persons throughout Australia.

If talking to your provider doesn’t help, you can contact the Aged Care Quality and Safety Commission and make a complaint about your care. Or engage the help of an advocate.

All advocacy services ensure the needs of people from culturally diverse backgrounds are met through culturally appropriate services and can organise interpreters where necessary.

Advocacy

If you receive Government funded home care or aged care services, you can access independent and free advocacy services through the National Aged Care Advocacy Program (NACAP), which is run by OPAN.

Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes there is a problem, and you may need help to speak up and have the problem resolved.

Raising a complaint to your provider can sometimes be scary or you may find that your provider isn’t listening. Engaging an advocacy service can help to make the process easier so your voice is being heard.

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Advice is generally provided on consumer rights, human rights, financial exploitation, substitute decision-making, and elder abuse.

Support At Home NSW & ACT

Contact the National Aged Care Advocacy Line on 1800 700 600, or search for an aged care advocate or advocacy service near you on HomeSupportGuide.com.au.

SWITCH TO BETTER QUALITY HOME CARE

CHOOSE RIGHT AT HOME

Let’s start talking about living™

The Right Care, Right at Home™ Right at Home are leaders in quality homecare and support, delivering services that allow our clients to remain safe and independent in their own home. Your local Right at Home family in New South Wales and ACT is ready to look after yours when you can’t.

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24/7 On Call & 24/7 Care Service Supervised, Individual Care Plan Approved Home Care Package Provider Levels 1-4 No Home Care Package Management Fees Complex Nursing Care

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* Check your local Right at Home office to see if they deliver these services

1300 363 802

www.rightathome.com.au

Short-term respite care when you need it We understand that looking after someone requires an incredible amount of commitment and dedication and there will be a time when you need to take time away for appointments, a holiday, or just a short break to look after yourself.

Our network of homes across New South Wales provide you with the opportunity to do this, knowing that our experienced clinicians, carers and hospitality teams will look after all aspects of your loved one’s care, including clinical, social and overall wellbeing.

Our short-term respite care includes: Round-the-clock care: short-stay respite residents are cared for by professional nurses on duty 24/7, providing a safe and supportive environment for residents to feel at home.

Nutritious food: we understand fresh, nutritious food is vital for our residents’ care and wellbeing. At each home freshly cooked meals are prepared daily by our chefs.

We listen to each resident’s preferences so we can offer meals we know they’ll enjoy.

Engaging activities: a wide range of activities are offered in our homes. From games, cooking, craft, painting, gardening and visiting entertainers, our weekly activity calendar has something for everyone to enjoy.

Call our friendly team on 1300 682 833 to find out more or visit estiahealth.com.au/respite-care

Enriching and celebrating life together