DPS Guide to Aged Care Tasmania 2019 - full version

Understand your options and make the right choice for you

TASMANIA  2019

Home Care Residential Care Retirement Living

AgedCareGuide.com.au | TalkingAgedCare.com.au |

/ TalkingAgedCare |

@TalkingAgedCare

THE SUPPORT YOU NEED With over 20 years’ experience, here at Regis we know that comfort and care go hand in hand.

As one of Australia’s largest aged care providers, we offer a diverse range of aged care programs, ranging from home care and day respite through to retirement living and residential care, each tailored to the needs of the individual and their families.

Speak to our friendly teams in Launceston or Hobart today and find out how we can make you feel right at home.

AGED CARE FACILITIES

HOME CARE

RETIREMENT VILLAGES

Regis Tasmania – Eastern Shore

Regis Home Care Tasmania South

Regis Tasmania – Legana

Regis Home Care Tasmania North

Retirement Living Tasmania Norwood

Regis Tasmania – Norwood

Call 1300 998 100 or visit regis.com.au

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COTA message................................................................................................................................................................................................................................................................... 2 From the Managing Editor...................................................................................................................................................................................................................... 3 How to use the DPS Guide. ...................................................................................................................................................................................................................... 4 Aged care explained............................................................................................................................................................................................................................................. 6 Useful phone numbers .................................................................................................................................................................................................................................. 7 My Aged care. ...................................................................................................................................................................................................................................................................... 8 Home care flow chart......................................................................................................................................................................................................................................10 Support at home.......................................................................................................................................................................................................................................................11 – Commonwealth Home Support Programme....................................................................................................................................... 12 – Home Care Packages............................................................................................................................................................................................................................. 16 Private home care..................................................................................................................................................................................................................................................26 Veterans’ support .................................................................................................................................................................................................................................................28 Day therapy centres ........................................................................................................................................................................................................................................28 Centre Based Care. ................................................................................................................................................................................................................................................29 Respite at home.........................................................................................................................................................................................................................................................30 Transition care...............................................................................................................................................................................................................................................................31 Short Term Restorative Care. ..........................................................................................................................................................................................................32 Mobility........................................................................................................................................................................................................................................................................................32 Regional Assessment Service (RAS)..................................................................................................................................................................................34 Aged Care Assessment Team (ACAT).............................................................................................................................................................................35 Aged care flow chart........................................................................................................................................................................................................................................38 Aged care homes.....................................................................................................................................................................................................................................................39 – Cost for residential care................................................................................................................................................................................................................... 44 – Payment options: RAD and DAP.................................................................................................................................................................................... 46 – Applying to aged care homes............................................................................................................................................................................................. 48 – Waiting for residential care....................................................................................................................................................................................................... 48 – Deciding on a home............................................................................................................................................................................................................................... 49 – Moving into a home............................................................................................................................................................................................................................... 50 – Daily living in a nursing home............................................................................................................................................................................................ 52 Residential respite................................................................................................................................................................................................................................................53 Extra Services..................................................................................................................................................................................................................................................................54 Special needs groups......................................................................................................................................................................................................................................55 Cultural services........................................................................................................................................................................................................................................................57 Supported living.......................................................................................................................................................................................................................................................58 Retirement living.....................................................................................................................................................................................................................................................60 Advocacy...................................................................................................................................................................................................................................................................................69 Placement consultants................................................................................................................................................................................................................................70 Case management................................................................................................................................................................................................................................................72 Financial advice ........................................................................................................................................................................................................................................................74 Dementia support..................................................................................................................................................................................................................................................76 End of life care...............................................................................................................................................................................................................................................................79 Carer support...................................................................................................................................................................................................................................................................80 Directory Lists & Reference Indexes – Directory contents page............................................................................81

Contents

www.Ag edCareGuide.com.au

This section includes all the lists and reference tables to make finding a home or service so much easier: Suburb & Town, Council Districts referencing, ACAT regions, maps. Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services.

DPS Guide to Aged Care Tasmania 2019 Printed July 2019 RRP $44, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising sales@dps.com.au 1300 186 688

Distribution distribution@dps.com.au 1300 186 688

Proudly produced and printed in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ®Aged Care Guide is a registered trademark. ® DPS Guide to Aged Care is a registered trademark.

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COTA message “At a time when there has been significant negative media coverage about aged care, and a Royal Commission into Quality and Safety in Aged Care, it’s important to be reminded that Australia has one of the best aged care systems in the world.

Parts of the media like to focus on the negatives and imply that they are the general rule. They are not. It ignores the fact that every day, thousands of older Australians are receiving quality support to live longer in their own homes or are being cared for in a safe environment by dedicated passionate staff in aged care homes across the country.

COTA message

Those same media consistently refuse to air positive stories about remarkable new developments in aged care happening all over Australia, or even stories about what is being done to address the problems that do exist. I know this first hand, because ABC programs like Four Corners and 7.30 have declined to have me on their exposes because I want to focus on solutions. COTA convinces government to adopt new policies and standards, but those media are not interested.

Over the last few years we have seen important changes in aged care. In 2012 the then Labor government announced a 10 year plan to increase Home Care Packages (HCPs) from 60,000 to 140,000. We know now that number is grossly insufficient but at the time it was a quantum shift. As I write the Coalition has increased the 2022/23 target to 157,000 packages, and brought forward 20,000 of them to earlier dates, but many more will be needed to bring waiting times to a reasonable level. I’m confident this will happen.

In February 2017 the HCP program underwent ground-breaking change as a result of a

Coalition pledge in the 2015 Budget. HCPs went from being assigned to aged care providers to being under the control of the consumer, the person who uses the package, or their family.

The consumer can now negotiate what they want and take the package to any provider they choose and move it if they are not happy. Since then the Minister has legislated to require that providers give consumers much more information about services and prices.

In the 2018 Federal Budget the Coalition agreed in principle to a COTA demand that just as HCPs are now allocated to consumers, so will residential care funding be in future. High quality providers who are in demand, with waiting lists, will be able to offer services to new people, which they cannot do now. An Impact Study is underway to plan how and when to do this, but the change will happen soon.

More recently we have seen the creation of the Aged Care Quality and Safety Commission which brings the accreditation, complaints and compliance functions together in a “one stop shop”. We now have a single quality framework across residential and all home care and from 1 July 2019 new aged care standards that are much more consumer focused.

COTA Australia is the peak national advocacy body for older Australians. We have been the leading advocate for much greater consumer choice and control in aged care. We have had a lot of success and more is on the way. We are now partnering with DPS to improve consumer information and choice about services, and providing opportunity for direct consumer feedback and comment on services. By creating a marketplace for you to choose between providers, and giving you the opportunity to ‘Leave a Review’ of any service or village, DPS is strengthening consumer choice.

An independent, unbiased resource such as this DPS Guide, together with the online directory AgedCareGuide.com.au, assists you to make the right aged care choices for your specific circumstances, and help you take greater control of your care.”

Ian Yates AM Chief Executive COTA Australia

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From the Managing Editor Welcome to the 2019 edition of the DPS Guide to Aged Care Tasmania.

For more than 20 years the DPS Guide to Aged Care has provided seniors and their families with essential information about aged care in Australia.

To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care.

The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement.

The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers.

An extensive list of retirement living operators and private providers of homes and services are also included.

You can use the DPS Guide in conjunction with our website – AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products.

Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product.

Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website.

The electronic Application Form for residential aged care enables members of DPS to send their application details to multiple facilities.

Alternatively you may wish to use our newly developed Compare Providers tool to help you find and compare aged care providers that best meet your needs and search criteria in your preferred area, to help with the decision making process.

We are also promoting transparency in the sector and open up dialogue between consumers and providers through our feedback platform Care Opinion on Aged Care Guide.

This gives you the opportunity to share positive or negative stories about your aged care experience with a service and for providers to respond to this feedback and address any potential concerns.

We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the DPS Guide to Aged Care.

We welcome any suggestions on information we can provide in the next edition of the DPS Guide to Aged Care or on AgedCareGuide.com.au to further assist in your journey.

Simply email margot.white@dps.com.au I look forward to hearing from you.

Margot White – Managing Editor

From the Managing Editor

Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options.

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How to use the DPS Guide The information featured in the DPS Guide to Aged Care Tasmania 2019 will inform you on a number of considerations when choosing accommodation and care options.

The articles up to page 80 will help you become better informed about aged care, community care and retirement living.

How to use the DPS Guide

The DPS Guide also includes a comprehensive directory of residential aged care homes (see pages 86 –90); retirement accommodation (see pages 90 –91); home care packages (see pages 94 –95); and facilities or services specific to your cultural background (see page 96).

How do I find what I’m looking for?

There are a number of ways you can use the DPS Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

Name search: If you know the name of the aged care home, retirement village, home care package or product/service, then first use the A-Z Index (pages 103 –104). Find the name listed in alphabetical order and then go to the page number referenced.

Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home.

Locality search: If you know the Council District, suburb or town, then use the cross reference index on page 83. Each of these lists are in alphabetical order and you can then refer to the page referenced.

Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on page 96.

Searching for other services . . .

If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (pages 97 –100).

Visit AgedCareGuide.com.au for a complete list of services available near you.

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Cultural Group CALD

Aged Care Home Name Glenview Community Services

CALD

Mary's Grange (Southern Cross Care)

PHONE DPS Web ID (03) Glenorchy 6277 8800 15512

Taroona 6227 7000 15465

Cultural Group CALD

Aged Care Home Name Southern Cross Care Mount Esk

CALD

Southern Cross Care Sandown Apartments

This map provides you with a geographical reference to the LGA areas in Tasmania.

Northern

Currie

Southern

Grassy

FLINDERS

Southern Cross Care Ainslie House

Low Head 6382 1477 15432

CALD

Southern Cross Care Yaraandoo

Somerset 6435 1010 15436

Southern Cross Care Glenara Lakes

Youngtown 6343 6777 15446

LGBTIQ

Glenview Community Services

Glenorchy 6277 8800 15512

n n n n

Stanley Smithton

yn ya

rd

Sandy Bay 6225 1025 15511

W

RT

DORSET Scottsdale

LATROBE

Exeter

WEST TAMAR

St Helens

LAUNCESTON

KENTISH

BREAK O‘DAY

Launceston

Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Deloraine

Longford

MEANDER VALLEY

Rosebery

Poatina

Fingal

NORTHERN MIDLANDS Bicheno

Zeehan

Campbell Town Ross

Residential Care

Cultural Group CALD

Service Provider Southern Cross Care Home Care South

SETAC Community Care Uniting AgeWell North Western Tasmania Community Services Community Care Tasmania

1300 722 400 17525

CALD

Bolton Clarke Southern TAS At Home Support

1300 665 444 21170

6295 0004

17550

CALD

6411 6500

17554

CALD Filipino Italian

6146 1835

DPS Web ID 17548

The Parkside Foundation Home Care Packages Uniting AgeWell Southern Tasmania Community Services Glenview Home Care

6243 6044

17547

6282 1193

17528

6277 8800

17533

Southern Cross Care Home Care South

6146 1835

17548

CALD

Community Care Tasmania

CALD

Glenview Home Care

6277 8800

17533

CALD

Mary's Grange Home Care (Southern Cross Care)

6146 1835

17539

NESB

Community Care Tasmania

CALD

Migrant Resource Centre Home Care Packages South Eastern Community Care - Home Care Packages Southern Cross Care Home Care North West

6221 0999

17545

Polish

6269 1200

17551

Polish

Glenview Home Care South Eastern Community Care - Home Care Packages

6435 0340

17558

CALD

1300 722 400 17525

LGBTIQ

Care Forward Home Care Packages North West

LGBTIQ

Glenview Home Care

PHONE (03)

1300 364 876 20955 6277 8800

17533

Strahan

CENTRAL HIGHLANDS Oatlands Bothwell

17533

6269 1200

17551

Kempton

Hamilton

Maydena

New Norfolk

DERWENT VALLEY

@TalkingAgedCare

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

SORELL CLARENCE

HOBART

n n n

Dunalley

Kingston Huonville

Geeveston

TASMAN Cygnet

KINGBOROUGH

HUON VALLEY Alonnah

Nubeena

n n n n n n n n n

Triabunna Orford

BRIGHTON

Dover

/ TalkingAgedCare |

SOUTHERN MIDLANDS

Ouse

1300 722 400 17525 6277 8800

GLAMORGANSPRING BAY

WEST COAST

Y

Bhutanese

CALD

Retirement Living

DPS Web ID 17559

PHONE (03)

RCH

ATSI ATSI

Home Care

6272 3511

NO

Service Provider Karadi Aboriginal Corporation Aged Care

Swansea

GLE

Cultural Group ATSI

Scamander

Westbury

Queenstown

AgedCareGuide.com.au | TalkingAgedCare.com.au |

n n n n

ie rn Bu

e

uin

CENTRAL COAST Sheffield

WARATAH-WYNYARD

Bridport

GEORGE TOWN

PO

on

ng

rst

Pe

BURNIE

ON

ve

CIRCULAR HEAD

Ul

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Culturally appropriate Home Care Packages

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Aboriginal and Torres Strait Islander (ATSI) ..................................................56 Accommodation Payments....................................................................................45 Advocacy .........................................................................................................................69 Aged Care Assessment Team (ACAT) .................................................................35 Aged Care Deloraine Kanangra Hostel ....................................................................................................87 Grenoch Home........................................................................................................87 Aged care explained .....................................................................................................6 Aged care flow chart .................................................................................................38 Aged care homes .........................................................................................................39 Aged Care Navigators (COTA) ................................................ 7, 83, 98, 100 Anglicare TAS ............................................................................................................ 23 Home Care Packages North.............................................................................94 Home Care Packages North West.................................................................94 Home Care Packages South.............................................................................94 Home Care Services .............................................................................................97 Applying to an aged care home...........................................................................48 ARC Community Care................................................ 36-37, 94, 97, 99, 100 Australia Medic Alert Foundation ........................................................... 100 MedicAlert ............................................................................................................. 100 Australian Red Cross TAS Aged Care Services TAS ......................................................................................97 Aveo ................................................................................................................................. 61 Derwent Waters .....................................................................................................90 Mowbray Links .......................................................................................................90 Avida Care ......................................................................................................................94 Baptcare Home Help Orana .................................................................................................94 Karingal Community...........................................................................................86 Orana Respite & Social Centre .......................................................................98 Better Living Homecare Home Care Packages ...........................................................................................97 Bolton Clarke At Home Support ..................................................................................................97 Southern TAS At Home Support ...................................................................94 Bupa Aged Care ....................................................................................................... 51 South Hobart...........................................................................................................89 Cadorna House ............................................................................................................88 Calvary Community Care North Tasmania......................................................................................................94 South Tasmania......................................................................................................94 Calvary Community Care Tasmania DVA Nursing ....................................97 Calvary Community Care Tasmania Home Care ........................................97 Candice Care .........................................................................................................94, 97 Care Forward ................................................................................................................94 Home Care Packages North.............................................................................94 Home Care Packages North West.................................................................94 Home Support Services .....................................................................................97 Care leavers ....................................................................................................................55 Carer support ................................................................................................................80 Case management .....................................................................................................72 Centre Based Care .......................................................................................................29 Christian Homes Tasmania......................................................................11, 45 Denison Court .........................................................................................................90 Freeman Court........................................................................................................90 Freeman Village .....................................................................................................90 Hawthorn Village ..................................................................................................89 Home Care Services .............................................................................................94 Roches Beach Living............................................................................................90

n n

Whitemark

Sandy Bay 6216 7100 15477

CALD

Southern Cross Care Guilford Young Grove

North Western

KING ISLAND

PHONE DPS Web ID (03) St Leonards 6339 1205 15503

CALD CALD

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The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

DEV

Understand your options and make the right choice for you

TASMANIA 2019

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Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

n n n

Name

Page

Christian Homes Tasmania continued Snug Independent Living Units....................................................................90 Snug Village .............................................................................................................89 Wellington Vista Retirement Village..........................................................90 Wells Court ...............................................................................................................90 Commonwealth Home Support Programme (CHSP) ................................12 Commonwealth Respite & Carelink Centre TAS ........................................97 Community Based Support............................................................................. 17 Home Care Packages ...........................................................................................94 Home Care Services .............................................................................................97 Home Maintenance Program.........................................................................97 Social Groups & Respite Serv..........................................................................98 Community Care Tasmania...........................................................................94, 97 Complaints .....................................................................................................................43 Consumer Directed Care (CDC)..............................................................................12 Corumbene Nursing Home for the Aged Help at Home ..................................................................................................94, 97 Residence ..................................................................................................................88 Costs for residential care..........................................................................................44 COTA ................................................................................................................................. 68 COTA Insurance......................................................................................................... 100 COTA Membership .....................................................................................................99 COTA Holidays ..............................................................................................................99 Cultural services...........................................................................................................57 Culturally And Linguistically Diverse people (CALD) .................................55

n n n n n n n n n n

Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there.

• eg The Manor is actually named OneCare The Manor and listed under OneCare on page 87.

If you know the council district or suburb, refer to pages 83, then use this as a reference which will direct you to the correct page.

Daily Accommodation Payment (DAP) ............................................................46 Daily Fees ........................................................................................................................44 Daily living in a nursing home .............................................................................52 Day Therapy Centres ..................................................................................................28 Deciding on a home...................................................................................................49 Deloraine Day Centre .......................................................................................98, 99 Dementia Australia........................................................................................................

National Dementia Helpline...........................................................................99 TAS Community Centre Hobart .............................................................98, 99 TAS Community Centre Launceston ...................................................98, 99 TAS Community Centre Ulverstone.............................................................99 TAS In Home Care Services...............................................................................97 Dementia support ......................................................................................................76 Dementia Support Australia.......................................................................... 77 Dementia Support Australia (DBMAS & SBRT) ....................................99 Disability .........................................................................................................................56 EACH Home Care Packages ...........................................................................................95 Social Activity Group Hobart ..........................................................................98 Emmerton Park ................................................................................................................

Aged Care Facility..........................................................................................86, 98 Community Care....................................................................................................95

n n n n n

Tasmanian n n n

n n n Aged care homes n n Abbreviations See page 100

Name

103 Page

End of life care ..............................................................................................................79 Extra Services ................................................................................................................54 Family Based Care Tasmania...................................................... 95, 97, OBC Feros Care At Home Services Feros Care Northern Tasmania ...............................94 At Home Services Feros Care Southern Tasmania...............................94 Financial advice ...........................................................................................................74 Financially disadvantaged.....................................................................................56 Flinders Island Multi Purpose Centre..............................................................87 Freedom Home Care.................................................................................................95 Glenview Community Services............................................................. 22, 89 Glenview Close .......................................................................................................90 Glenview Day Centre ...........................................................................................98 Glenview Home Care...................................................................................95, 98 Guardian Network Home Care Services ................................................95, 98 Home care flow chart................................................................................................10 Home Care Packages .................................................................................................16 Homeless .........................................................................................................................56 How to use the DPS Guide .........................................................................................4 Huon Regional Care Dover............................................................................................................................89 Franklin.......................................................................................................................89 Home Care.................................................................................................................95 Tasman........................................................................................................................90 Independent Health Care Service .............................................................. 19 Hobart .........................................................................................................................95 Southern Tasmania ..............................................................................................95 Independent Living Centres ...................................................................................33 integratedliving Australia Tasmania............................................................................................................95, 98 Wellness Centre Launceston...........................................................................99 Japara............................................................................................................................. 67 Cosgrove Cottages ................................................................................................90 Riverside Views Residential Care..................................................................88 Sandhill Residential Care..................................................................................87 KinCare .......................................................................................................... 16, 95, 98 Nursing .................................................................................................................... 100 Let’s Get Care ................................................................................................................95 LGBTIQ ..............................................................................................................................56 Masonic Care Tasmania Manor Gardens Day Centre..............................................................................99 Community Support Services ........................................................................95 Day Therapy Centre ..............................................................................................99 Fred French ...............................................................................................................87 Freemasons Home................................................................................................88 Peace Haven.............................................................................................................87 May Shaw Health Centre .................................................................................. 13 Swansea Living ......................................................................................................90 Home Care.........................................................................................................95, 98 Social Support Groups........................................................................................99 Scottsdale - Aminya ............................................................................................87 Scottsdale - James Scott ...................................................................................87 Swansea .....................................................................................................................88 Medea Park Association Community Care....................................................................................................95 Residential Care .....................................................................................................87 Meercroft Care .............................................................................................................86 Melaleuca Home for the Aged ...........................................................................86 Menarock Life The Gardens ..................................................................................89

n n n n n

n n n n n n n n n n n n n n n n n n n n n n n n n n

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Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what is available to you.

What is aged care?

Aged care explained

Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific geriatric health care and community centres.

Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the DPS Guide for more detail.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home.

You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.

Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance.

Basic assistance is offered through the CHSP. See page 12 for information about how the CHSP may be able to assist you.

If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home.

There are four types of packages delivering different levels of care. Find out more about HCPs on page 16.

All Government funded services are listed in this DPS Guide as well as a wide range of private services.

Respite care

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks.

Respite care is provided by residential aged care homes and community care services in your own home, and is available under the Commonwealth Home Support Programme (CHSP).

See page 30 for more information about home and community respite care or page 53 for residential respite.

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If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort.

Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government.

Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT).

See page 39 for information about residential aged care, how to access and what you may need to pay.

There are also a number of non Government funded residential aged care homes, often referred to as supported and assisted living complexes. See page 58 for more information.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting.

Generally, the land is owned by the operator and residents enter into a lease type arrangement so that they can live there for as long as they choose to do so. Some villages may offer units to be purchased on a freehold basis. See page 60 for advice on retirement accommodation.

Aged care explained

Residential aged care

Useful Phone Numbers Advocacy Tasmania...........................................................................................1800 005 131

Guardianship & Administration Board. ..................................1300 799 625

Carer Gateway............................................................................................................1800 422 737

Legal Aid Commission of Tasmania Advice Line.......1300 366 611

Commonwealth Respite and Carelink Centres .......1800 052 222. (from 01/09/19 this service will transition to Carer Gateway)

My Aged Care.............................................................................................................1800 200 422

Aged Care Quality & Safety Commission...........................1800 951 822 Carers Australia.........................................................................................................1800 242 636

COTA................................................................................................................................... (03) 6231 3265

Dementia Australia Tasmania. ....................................................... (03) 6279 1100

Dementia Support Australia..................................................................1800 699 799

Department of Health & Human Services .

(Service Tas) – Seniors Card............................................................1300 135 513 Department of Human Services - Carers & Disability...... 13 27 17 Department of Human Services - Medicare................................. 13 20 11

Department of Human Services - Older Australians. ....... 13 23 00

Department of Veterans’ Affairs......................................................1800 555 254

Independent Living Centres Australia....................................1300 885 886

Multicultural Council of Tasmaina........................................... (03) 6170 9196 National Continence Helpline............................................................1800 330 066 National Dementia Helpline..................................................................1800 100 500

Office of the Public Guardian......................................................... (03) 6165 3444 Older Person’s Advocacy Network (OPAN).....................1800 700 600

Partners in Culturally Appropriate Care (PICAC).

– MRC Tasmania......................................................................................... (03) 6221 0999 Public Trustee.............................................................................................................1800 068 784

Tasmania Elder Abuse Helpline........................................................1800 441 169 Translating & Interpreting Service............................................................... 13 14 50

Aged Care Navigators

Across Tasmania, we are trialling a number of programs to help you understand and navigate Aged Care Services.

Call COTA Tasmania (03) 6231 3265 or Migrant Resource Centre Tasmania (03) 6221 0999 to speak to a Navigator.

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www.Ag edCareGuide.com.au

My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care.

The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services and the associated costs.

To receive assistance you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services.

My Aged Care

My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided.

Visit myagedcare.gov.au or call 1800 200 422 for more information.

Referral code

Once you’ve been assessed and found eligible for services, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral.

The referral code is a five digit number, linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service.

If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider.

If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available.

In the meantime you may be allocated an interim package at a lower level or choose to self-fund supports.

You will receive a letter from My Aged Care to advise you when you have been allocated an available package.

To assist you in your search an independent information source like the DPS Guide to Aged Care publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available.

Through our online Care Opinion an AgedCareGuide tool you can read stories from other consumers about their experience with specific providers to assist with your decision making.

www.Ag edCareGuide.com.au

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1300 761 198 Southern Cross Care (Tas.) Inc. Caring across Tasmania

9

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Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime!

You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier.

Other useful people:

More complex care

Entry level

ACAT

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your DPS Guide to Aged Care for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

OR

You can find someone to help you: Aged care advisor

OR

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

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Support at home

Support at home

To help you live independently in your own home and community for as long as possible, there are many home care products and services available.

Depending on your personal situation and the level of assistance you require, you may be entitled to in home support or a Home Care Package.

After a hospital stay the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

In home support

To assist with your care needs so you can continue living in the comfort of your own home where possible is a Government priority.

Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance and equipment.

The Government continues to significantly increase support for home and community based aged care with particular integrated packages available.

Private businesses also offer home care services.

CHRISTIAN HOMES TASMANIA HOME CARE SERVICES

Caring hands, enriching lives.

Providing the care and support you need: Christian Homes Tasmania Inc. is a local Tasmanian organisation providing an extensive range of services tailored to meet your needs allowing you to stay in your home. We understand the importance of recognising and promoting independence, wellness and healthy ageing.

Our Clients Services Coordinator is here to discuss all options with you including • Domestic Assistance

• Nursing Services

• Personal Care

• Social Support

• Allied Health Services

• Home & Garden Maintenance

Contact our office on (03) 6239 3514 for a discussion of how we can support you.

ph: 03 6239 3514 e: services@christianhomes.org.au www.christianhomes.org.au Come and explore your options

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Commonwealth Home Support Programme

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services.

All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider.

Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and give you the information you need to allow you to: Choose the provider best suited to you and change if you need to Allow you to control the types of care you access, how it is delivered and who provides that care Set your goals regarding being independent for as long as possible, remaining healthy, or returning home after a hospital stay Determine how much involvement you want in managing your package Get ongoing monitoring and formal reviews by your provider to ensure your package continues to meet your needs Have greater transparency on how your package is funded and the funds are spent through the Care Recipient Agreement

Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks, or require entry level care, the CHSP may be able to help.

The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are:

Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program.

To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS).

See page 34 for more information.

If you have more complex needs, a Home Care Package may be right for you. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 16 for more details).

Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

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What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home.

The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP

CHSP services provided in the community may include:

Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments Services provided at home may include:

Domestic assistance – household jobs such as cleaning, clothes washing and ironing

Personal care – help with bathing, showering, dressing, or toileting Home maintenance – minor general repair and care of your house or yard, for example, changing light bulbs or replacing tap washers

Home modification – minor installation of safety aids such as alarms, ramps and support rails in your home

Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice

May Shaw Health Centre Inc. Supporting our communities to celebrate life in every stage.

MAY SHAW, SWANSEA

MAY SHAW, SCOTTSDALE

Working with our communities to provide responsive and innovative health and aged care.

ILUs Swansea

Aged Residential Services

Home Support Services

May Shaw, Swansea P: (03) 6257 9100 F: (03) 6257 8236 E: mayshaw@mayshaw.com.au

Health & Wellness Services

May Shaw, Scottsdale P: (03) 6352 9600 F: (03) 6352 9611 E: mayshaw@mayshaw.com.au

www.mayshaw.org.au May Shaw is an inclusive organisation that welcomes clients and staff from Culturally and Linguistically Diverse (CALD), Aboriginal and Torres Strait Islander (ATSI) and Lesbian, Gay, Bisexual, Transgender, Intersex and Queer (LGBTIQ) communities.

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www.Ag edCareGuide.com.au

Commonwealth Home Support Programme

Some CHSP services can be provided either at a community centre or in your home such as: Food services – If you are finding it difficult to prepare meals, services may include providing meals at a community centre, helping with shopping for food, preparing and storing food in your home, and delivering meals to your home.

Allied Health support services – If you have particular health problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services.

They include services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

Am I eligible?

You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS).

A local RAS assessor will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost.

Call My Aged Care on 1800 200 422 to arrange an assessment by your local RAS. See page 34 for more details about RAS.

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport.

It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

CHSP is subsidised by the Government however there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so.

The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next.

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Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, or charge a membership or subscription fee.

If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. For example, you may receive social support at a community centre and receive a meal there as well. In that case you may not need to pay for the individual services and the cost for the combined services could be ‘bundled’.

To find out specific costs you should contact your service provider.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

CHSP

How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services.

If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required.

You can find CHSP funded services starting on page 97 of the directory section or online on AgedCareGuide.com.au .

Your Choice for

Home Care Packages

( 03 ) 6208 0500 thedistrictnurses.org.au

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Home Care Packages

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www.Ag edCareGuide.com.au

Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided.

Over the last few years the Australian Government has introduced some major changes to the aged care system, including the HCP program, to give consumers even more control over the services they receive.

HCPs are no longer owned by a service provider but by you, the consumer.

This means that once you have been approved for a HCP, you can contact any preferred approved service provider to give you the care you need.

Funding will be linked to you and not to a provider, making it easier for you to change providers if you wish, for example if you’re moving to a different area. You can simply take your package with you and find a new provider.

This doesn’t mean the money goes into your bank account. The Government funding is still paid to an approved provider for them to pay the carers and other bills. It simply means the packages are portable and if you change providers any unspent funds will move with you to a new provider.

Get more from your in-home care Our quality services combined with our expert local team, will help you access the best in-home care.

Our Services include:

9 Housekeeping, laundry, shop by list 9 Social activities, transportation and companionship 9 Personal care, medication reminders & meal preparation

Why KinCare?

9 9 9 9

Speak with our local team today

1300 575 164

Quality service, guaranteed Tailored solutions to support your health & happiness Support 24 hours a day, 7 days a week No exit fees

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Home Care Packages

Priority

Access to Home Care Packages will be managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available.

Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment.

When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice.

You have 56 days from the date you were assigned a package, to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Exit fees

With HCPs now directed to you, the consumer, it is easier to change providers if you’re not happy with the services you receive or if you move to a different area.

If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP these unspent funds will be returned to the Government.

A Home Care Package with Community Based Support TASM ANIA OWN ’S

I choose Community Based Support because…

“ they are understanding and caring.”

Joy, 80

Our support team get to know you, I mean, really get to know you, so they can support you to live your life the way you choose.

1300 227 827

aged.care@cbsaust.org.au

www.cbsaust.org.au

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Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider of your choice.

Home Care Packages

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider.

An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care.

It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs.

The same type of care and services are provided under each HCP level.

The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1.

Package supplements – the ZDementia Supplement for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition – are available with any of the four levels of Home Care Packages.

Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Senior Helpers Tasmania offers support for all levels of Home Care Packages: ● Level 1 ● Level 3 ● Level 2 ● Level 4 No hidden costs, low management fees Options for self-management

Call us: 03 6331 0311 e: admintas@seniorhelpers.com.au seniorhelpers.com.au

Enjoy life the way you choose with skilled support.

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Your care provider will apply for these subsidies and ensure you meet the eligibility criteria.

Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 & 4 HCP will be eligible for higher levels of residential care if they were to apply for it.

If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.

For a list of HCP providers, see pages 94 –95.

What services are provided?

Home Care Package services are based on your individual needs.

Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include: Personal assistance with bathing or showering, including providing shower chairs if necessary, personal hygiene and grooming, dressing and undressing, toileting, and mobility Personal assistance with communication, including assistance to address difficulties arising from impaired hearing, sight or speech,

Home Care Packages

www.Ag edCareGuide.com.au

Independent Health Care Service Independent Health Care Service ● Registered Nurses

● Home Care Package Provider

● Personal Care

● Contracted DVA Nursing & VHC

● Home Help

● Registered Provider of NDIS

● Garden & Home Maintenance

● Private Services

(03) 6228 3899 ihcs@independenthealth.com.au www.independenthealth.com.au We provide specialised home services personalised to meeting your needs in the way you want them.

Living well with choice and peace of mind

Care and support tailored just for you with Uniting AgeWell Help at home Get assistance with personal and clinical care, household chores, assistive technology and transport

Community support and wellbeing Remain connected with social groups, outings, and carer services

Independent living Maintain an independent lifestyle in one of our vibrant retirement living communities

Residential care Specialist 24/7 care and support, including dementia and palliative care, within a safe and caring community

4459

With services across Tasmania, Uniting AgeWell’s expert, caring team can help you find the right services to meet your needs.

unitingagewell.org

1300 783 435

Home Care Packages

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or lack of common language, assistance with the fitting of sensory communication aids, checking hearing aid batteries, cleaning spectacles and assistance in using the telephone Domestic assistance for household jobs like cleaning, clothes washing and ironing Food services which includes preparing meals or having meals delivered, providing meals at a community or day centre, assistance with special diet for health, religious, cultural or other reasons, assistance with using eating utensils and eating aids and assistance with actual feeding if necessary, and providing enteral feeding formula and equipment Nursing services, including dressing wounds by providing bandages, dressings and skin emollients, as well as continence management including assessment and, if required, providing disposable pads, commode chairs and bedpans, as well as assistance in using continence aids and appliances Assistance in taking your medications Providing mobility equipment such as crutches, walking frames, wheelchairs and mechanical devices for lifting, bed rail slide sheets and pressure relieving mattresses, and assistance in using those aids Home maintenance for minor general repairs and care of your house or garden

“I was surprised that I could use the money from my home care package towards my health and wellbeing like this Pilates class. It helps me immensely.”

Malcolm, home care client

What does Home Care mean to you?

• Support to attend exercise classes such as Pilates or swimming • Transport to appointments, shopping, banking and to attend social outings • Help with gardening, cooking, cleaning and more We are a NDIS registered provider of support For more information, go to: glenview.org.au 2–10 Windsor Street, Glenorchy Tasmania 7010 P (03) 6277 8800 E admin@glenview.org.au

www.Ag edCareGuide.com.au

Modifications to the home, like installing safety aids such as alarms, ramps and support rails, and advising on areas of the home that pose safety risks and ways with which to mitigate those risks Transport and assistance to help you shop, do the banking, visit health practitioners, keep appointments or attend social activities Encouragement to take part in social and community activities that promote and protect your lifestyle, interests and wellbeing.

Services / items not provided?

The following services or items are not included in a package (in any of the four levels of home care): Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements Paying for accommodation (such as assistance with home purchase, mortgage payments or rent) Payment of other home care fees Payment of fees or charges for other types of care funded, or jointly funded, by the Australian Government Home modifications or capital items that are not related to the consumer’s care needs Travel and accommodation for holidays Cost of entertainment activities, such as club memberships and tickets to sporting events

I was getting further behind in gardening and housework, I now have time to be sociable thanks to Anglicare.

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Home Care Packages

www.Ag edCareGuide.com.au

As the years roll by in life, things change. Sometimes a little help is welcome to make it easier for you to get on with what you want to do. Our aim is to enable you to continue living independently in your home, in your community. That’s different for everyone, so we work with you, right from the start.

Your life. Your wellbeing. Your independence.

1800 466 300

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Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Home Care Packages

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT).

The ACAT helps you, and your carer, determine what kind of care will best meet your needs, when you are no longer able to manage on your own.

A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home.

They will identify the right services for your needs and the level of care you require.

The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services.

For more details about ACAT’ go to page 35 or call 1800 200 422 and ask for an assessment.

Care Agreement

This agreement is made between you and your provider on the care and services you will receive and how much they will cost.

Your provider may work with you to develop a care or service plan that is based on your needs.

The care plan you agree to should include:

The exact types of services you will receive Who will provide which services How much involvement the service provider will have in managing and coordinating your services

When your services are delivered

Consumer Reviews CARE OPINION ON AGED CARE GUIDE

Aged Care Guide helps you make informed care choices. Find recent reviews and ratings about the aged care services you’re looking for and share your story to help others.

Read real experiences and real responses from aged care providers

Get started today!

Australia’s only purpose-built feedback platform for aged care

Rate and review aged care safely and effectively

Visit AgedCareGuide.com.au/Reviews

Share your story anonymously to protect your privacy

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  Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so.

Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider.

Home Care Package level

Level 1

Level 2

Level 3

Level 4

Daily subsidy amount $ 24.07 $ 42.35 $ 92.16 $ 139.70

Annual amount $ 8,785.55 $ 15,457.75 $ 33,638.40 $ 50,990.50

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement.

Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple.

Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Care Recipient Agreement.

After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given (July 2019 rates): Home Care Package Level Maximum basic daily fee

Level 1 $ 9.44

Level 2 $ 9.99

Level 3 $ 10.27

Level 4 $ 10.54

Fortnight amount $ 132.16 $ 139.86 $ 143.78 $ 147.56

People on higher incomes than the Age Pension may be required to pay extra.

The maximum amount you may be asked to pay above the basic fee is up to 50 percent of your income above the Age Pension amount of $843.60 per fortnight for a single person (as of March 2019).

This amount depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses.

You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider.

No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,506.48 per annum.

Home Care Packages

The Government contributes the following amounts to each person receiving a Home Care Package (July 2019 rates):

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If you have an income of more than $52,686.40 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,012.99 per annum. However, no one will pay more than $66,078.27 in an income tested care fee over their lifetime.

Your assets, including the family home, are excluded from the means testing arrangements for home care.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services.

Private home care

As an independent body the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set aged care Accreditation Standards.

The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers.

If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider.

If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you.

If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Private home care

Rather than a Government funded service you may choose a private home care provider.

Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access.

Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.

Private home care organisations provide a wide variety of services including Registered Nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking and outings. They may also provide other types of staff such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists and occupational therapists.

There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require.

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While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives.

There is a wide variety in the level of quality and cost of home care companies.

When considering private home care services here are some things to investigate and ask:

Do they service your area?

Is the company Australian owned?

Is it independent or part of a franchise?

Do the owners / operators have experience in home care?

Does the company have appropriate insurance?

Does the company comply with Australian Tax Law e.g. does it charge GST appropriately?

Do they provide documents about financial arrangements before Do they have a Service Agreement? It is important so that there’s no misunderstanding about the service and cost to be provided.

Are they flexible? After all, it is all about you.

What are their recruitment processes?

Is there a criminal background check performed prior to employment with an agency?

Does the company provide worker’s compensation for employees?

This is important so that you are not responsible for any injuries that occur on the job.

How do they determine appropriate staff for your needs?

If a company asks where you live then offers you staff before even hearing about your needs you can be reasonably assured they allocate based on location as a priority.

Is it possible to interview potential carers and make a selection after those interviews?

Do you get to decide what times and days suit your needs?

What is the minimum shift length?

Do they have male/female workers and can they cater for specific cultural backgrounds?

Who will be working in the home? Will there be regular staff providing continuity of care or do they change shifts around?

Is there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client?

Who is the organisation’s main contact for you?

Do you meet a Manager / Owner and then never hear from them again?

What additional support is offered within the cost of your care?

For example are they available 24-hours a day, seven days a week.

You’ll find a list of Home Care service providers from page 94 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

Private home care

service begins?

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Veterans’ support

Veterans’ support

If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs.

If you are having a hard time doing the regular household chores, if you are struggling to get into and out of the shower or bath safely or getting dressed or other personal needs, or if you just can’t manage the gardening or household maintenance.

Then the Veterans’ Home Care (VHC) program could organise people to help you.

The VHC program offers a range of services including domestic assistance, personal care, safety related home and/or garden maintenance, or respite care in your own home or in a residential care facility.

If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer.

Services may include medication management, wound care or hygiene assistance.

To receive these services, you need to be referred for an assessment by an appropriate health professional.

Day Therapy Centres

This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency.

So if you’re a veteran or a war widow or widower please call the Veterans’ Home Care line on 1300 550 450 to find out what support services are available to you and how you can access them.

Day Therapy Centres

Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes.

There are more than 140 Day Therapy Centres Australia wide offering:

physiotherapy

preventative therapies

occupational therapy speech therapy podiatry diversional therapy social work

personal therapies transport to and from the DTC food at the DTC many other services

DTC can assist to either recover or maintain a level of independence.

Generally the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary.

You may be required to pay a small negotiated fee for services, however if you are unable to pay you may not be refused access to DTC services.

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If you find yourself in need of therapy service like those listed, you will need to find out if you’re eligible via a RAS assessment.

Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you want.

You’ll find a list of DTC on page 99 of this Guide.

Centre Based Care (CBC) offers care in a ‘centre setting’ and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction.

There are various, individualised CBC services offered to you, as well as your carers.

Some of the types of CBC services offered by some providers across Australia may include:

Social support provided in a group setting through structured and diversionary activities

Group excursions/outings conducted by centre staff but held away from the centre

Light refreshments as well as meals Transport associated with getting to and from the centre as well as for outings/excursions/day trips

Respite for carers Overnight care Allied health services

Centre Based Care

Centre Based Care services

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically.

The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, meal service, occupational therapy, access to podiatry, hairdressing and physiotherapy.

Wyndarra Centre Inc. Circular Head Community Information and Resource Centre

• Aboriginal Community Support Service • Personal care including Therapeutic Massage/Pool • Home gardening and lawn mowing

• Counselling, support, information and advocacy for clients and carers

• Domestic Assistance

• Home support services, assisting people in their choice to remain at home

Volunteers are an integral part of our service delivery. Opportunities for involvement, include social support, massage, home gardening, transport, Connections Plus program and tax help for low income earners.

• Day activities for young people with varying abilities 2 days per week • Day and Overnight respite

• NDIS Packages

43 Smith Street, Smithton 7330 – Phone: 03 6452 2722 – Fax: 03 6452 1509 Email: wcentre@tassie.net.au – Web: www.wyndarra.org.au

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Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help and mutual problem solving.

Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social group, and respite care.

Some CBCs charge a daily fee to cover everything from transport to group excursions/outings and meals or light refreshments.

Ensure you enquire about the fees and charges involved before using CBC services. For a list of CBC services see pages 98–99.

A well earned rest

Respite at home

Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home.

Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks.

Respite care is provided by residential aged care homes and by community care services under the Commonwealth Home Support Programme (CHSP).

Accommodation and services include:

day care centres that provide respite for a half or full day; in home respite services, including overnight, home and personal care services;

activity programs; a break away from home with a support worker; respite for carers of people with dementia and challenging behaviours; respite in an aged care home or overnight in a community setting; and respite for employed carers and for carers seeking to return to work.

Eligibility

Access to respite care is based on priority and need.

For respite care in your home or in a day care centre, the respite service provider or the Commonwealth Respite and Carelink Centre will assess whether you and your carer are eligible.

The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed.

Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities.

Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs.

Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life.

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Cost

There is no charge for assistance provided at Commonwealth Respite and Carelink Centres, however, individual service fees may apply.

Community based respite services charge fees according to the type of service being used and your ability to pay.

For more information contact your local Commonwealth Respite and Carelink Centre on 1800 052 222. From September 2019 this service will transition to Carer Gateway (1800 422 737).

Read more about accessing respite in an aged care home on page 53.

Regaining your independence

The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home.

To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT).

Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average.

Services

Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services.

Low intensity therapy services may include physiotherapy, occupational therapy, dietetics, speech therapy, podiatry and counselling and social work.

Personal care services may include help with showering and dressing, assistance with eating and eating aids, managing incontinence, transport to appointments and help with mobility and communication.

Fees

You may be charged a contribution fee to cover the cost of your transition care. The maximum fee is 85 percent of the basic daily rate of a single pension for care delivered in a ‘live in’ setting, such as a residential aged care facility, called the maximum basic daily fee. This rate is currently $51.21 (2019 rates). For care provided at home, it is 7.5 percent of the basic daily rate of a single pension, currently $10.54 per person per day.

Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program.

Aged care homes offering transition care beds are listed in the residential aged care tables on pages 86 –90.

Transition care

To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance.

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Restorative care

Flexible restorative care

To help regain your independence if you have not been admitted to hospital, the Government has introduced a new flexible care option.

You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired.

The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks.

The ultimate aim is to avoid you having to access ongoing in home care services or residential care.

Services can be delivered at your home or in a nursing home. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting.

You will be able to access the STRC program even if you’re currently receiving support through the CHSP. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period.

Read more about ACAT on page 35 or call My Aged Care on 1800 200 422 for more information about STRC.

Keep mobile, stay independent The changes that occur with ageing can lead to problems with mobility such as unsteadiness while walking, difficulty getting in and out of a chair, or falls.

Mobility

These are reportedly the top mobility problems experienced by older people and a major cause of injury and death.

Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems.

Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home.

Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home.

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You can improve the safety of your home by making some basic changes:

Remove clutter around the home to reduce the risk of tripping over.

Keep hallways and staircases clear from clutter and check outside areas as well.

Install grab bars and hand rails to help you get down the stairs safely

or step in and out of the shower or bathtub without injuring yourself.

Repair or remove tripping hazards such as loose carpet, slippery

throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention.

Inadequate lighting can also contribute to falls or injury so install

brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance for moving around your house at night.

Even with grab rails, stairs can present a significant falling hazard.

Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level.

or have a GPS tracker can be used to help you feel safe and secure in your own home or when you’re out in the community. These devices allow you to call for help by alerting family or emergency services if you fall or become unwell.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active and maintain your quality of life.

New products and technology are continually introduced to the market.

Some of the equipment available include:

Mobility aids – Aids which can help to prevent falls include walking

sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters.

Personal care – Some of these aids may include shower stools or

chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing, and aids to manage medications.

Home safety – Some of the aids which can assist you around the house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils and easy-pour kettles.

Independent Living Centres

Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities.

You can visit an ILC to test products and equipment and select those most suitable before purchase.

Call 1300 885 886 or visit ilcaustralia.org.au to find an ILC near you.

Mobility

Personal alarms that can detect falls, call for help in an emergency

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Regional Assessment Service (RAS)

Regional Assessment Service (RAS)

To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers.

RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals.

Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations.

Liaison with other service providers, GPs/specialists and community support networks, and communication with you is made to ensure the desired outcomes are achieved.

RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required.

The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service.

You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged.

Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments.

After an assessment has been completed you should be given a referral code which you need to access services. Alternatively RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences.

Find out more about CHSP on page 12 or call My Aged Care on 1800 200 422 to request a RAS assessment.

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Aged Care Assessment Team (ACAT)

This may be a Home Care Package (see page 16) provided to you in your own home or residential care in an aged care home (see page 39).

The ACAT is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.

How the assessment works

A member of your local ACAT will visit you in your home or in hospital to assess your needs.

You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation.

With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process.

There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion.

The ACAT will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area.

If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait.

While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions.

If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.

Referral code

If the ACAT considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral.

Make sure you ask for the referral code if you haven’t been given one.

Not satisfied with the ACAT?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision.

You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal.

Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs.

Aged care matters For 80 years the teams at StGiles have given Tasmanians peace of mind.

To give older Tasmanians peace, StGiles developed ARC. At ARC we know you want peace, independence and confidence to live your life, your way.

At ARC we know you want to choose how you live.

Through ARC we give you peace of mind and confidence that we will do our very best to provide you or someone you love with Tasmania’s very best support to keep your independence and peace.

Give us a call today to learn about our aged care and attendant care packages, our home nursing or our respite choices, we can even help with your palliative needs.

65 Amy Road Newstead TAS 7250 p (03) 6345 7308 1300 406 470 e admin@arcss.com.au w arcss.com.au

REHABILITATION CARECARE ASSISTANCEASSISTANCE REHABILITATION

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Residential Care flow chart Government subsidised home

OR

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime!

You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your DPS Guide to Aged Care for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier.

Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURSING HO M E • C A RE HO ME

Veterans’ Affairs Self funded supported accommodation

• SU P P O RT ED ACCO M M O DAT I O N • H O M E CA R E CO M M UN I T I ES

ACAT Aged Care Assessment Team

Local council

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT

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Aged care homes If you are unable to continue living independently at home, you may choose to move into an aged care home.

The Australian Government regulates and funds the provision of much of the aged care in Australia.

‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement.

Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT).

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care.

You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf.

Call 1800 200 422 to organise an ACAT assessment. See page 35 for information about ACAT.

The next step

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home.

You can do this yourself or you can hire a placement consultant who can make the job much easier for you.

It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive.

It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities.

They must provide specified care and services to all residents at no additional cost.

Services that must be provided at no additional charge, for all residents who need them, irrespective of their level of care needs include:

basic accommodation related services such as beds, mattresses, linen, bedside lockers and chairs

general laundry and cleaning services maintenance of buildings and grounds utilities such as electricity and water

Aged care homes

There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.

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the provision of staff continuously on call to provide emergency assistance

assistance with personal care such as bathing, going to the toilet, eating and dressing

assistance with mobility and communication assistance in obtaining specialised therapy services or a health practitioner service

meals, including special diets toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia social and recreational activities rehabilitation support.

Aged care homes

Additional services as appropriate to individual care needs where a fee may apply include:

goods to assist with toileting and continence aids therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy

registered nurses to assess, plan and manage care, including

complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy.

For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings.

Some nursing homes may have a secure garden area specifically designed for people with dementia which is generally attached to the secure dementia unit.

There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See page 96 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 86.

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents.

The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security.

The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards.

You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

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(03) 6427 5700 (03) 6433 5166 (03) 6345 2100 (03) 6283 1100 (03) 6208 0800

UBICON RRUBICON UBICON UMINA MINA U MINA UMINA MINA U MINARRUBICON UBICON UBICON UMINA MINA U MINA

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AROSSA ARK AROSSA ARK DDAVIES AVIES PPB AROSSA PARK ARK BBBAROSSA AROSSAPPPARK ARK PD AVIES BAROSSABBB ISHOP T D AVIES PAROSSA ARK UBICON TTHE HE M ANOR HEM MANOR ANOR MINA MINA MINA

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Leading the way The Queen Victoria village is set in a beautiful location with sweeping water views of Hobart's River Derwent and blooming gardens. In this enviable setting, we provide for our residents' needs and offer both residential aged care and independent living and additional services; hairdressing, wellness centre pool & gym, daily recreational and leisure activities, access to visiting allied health professionals, resident & family technology services and cafe.

The Queen Vic Way is the essence of our community, where respect and compassion for people matters, and we deliver progressive and accountable care and service for the individual.

If it's time to consider aged care services, talk to our admission specialist, we are here to support your journey.

13 Milford Street, Lindisfarne, TAS, 7015 P 03 6243 3100 E admin@qvcare.com.au W www.qvcare.com.au Facebook www.facebook.com/QVCare/ Celebrating 127 years 1891 - 2019 The view from the Queen Victoria Care Main Lounge

Respect CompassioN Accountability Progressive

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New quality standards

On 1 July 2019 a new set of Aged Care Quality Standards came into effect.

The eight new standards replaced the previous standards and have a much stronger focus on consumers to help them make informed decisions about aged care services.

It aims to give consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life.

The new Quality Standards include the following focus areas:

Consumer dignity and choice Ongoing assessment and planning with consumers Personal care and clinical care Services and supports for daily living Feedback and complaints Human resources Organisational governance Each of the standards looks at three key aspects: What is the outcome for the consumer What is the expectation for the organisation What are the organisational requirements to show that the standard has been met The new standards revolve around consumers, their families and the staff providing care. All eight areas need to work for the partnership to be successful.

Since 1 July 2019 all Government funded aged care homes and home care services have been measured against the new standards and organisations must be able to provide evidence of their compliance with and performance against the Quality Standards.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution.

It’s always best to address concerns rather than leaving it to escalate.

If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you.

If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

Aged care homes

Organisation’s service environment

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Costs for residential care

Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident.

Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs, is recommended. See page 74 for more information on financial advice.

Costs for residential care

Both income and financial assets affect your entitlements. The income and asset tests have been combined, to ensure a consistent fees policy.

This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation.

The cost of care is divided into two parts – daily care fees and accommodation payments:

Basic Daily Fees

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities.

In addition, the daily fee contributes to the costs for personal care including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy and certain medical and pharmaceutical services.

The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the annual single basic Age Pension.

This applies as the maximum Basic Daily Fee for all respite residents it is adjusted, each March and September, at the same time as the Age Pension.

As of March 2019, the maximum Basic Daily Fee is $51.21 per day for all full pensioners and some part pensioners.

Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. This does not apply to respite residents.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the single basic pension, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care.

The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee.

The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person.

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Aged care costs

No one will need to pay a care fee greater than the cost of their care. In addition, an annual cap of $27,284.40 will apply to your means tested contribution to your care costs, together with a lifetime cap of $66,078.27 for means tested care fees (Rates as at July 2019).

Any income tested contributions you may have made as recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure.

The treatment of the family home will not change from current arrangements, for example if it is occupied by a spouse or protected person.

Even when the value of your former home is included as an assessable asset, its value will be capped at $168,351. 20 (2019 prices) so that it is only counted in determining your ability to pay for your accommodation.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide.

Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care.

If you have more than $49,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $49,500 in assets after your payment. (Rates as at July 2019).

Christian Homes Tasmania Inc.

Caring hands, enriching lives.

With over 40 years’ experience in the Aged Care industry, Christian Homes Tasmania Inc. is recognised for the care we provide to each and every one of our clients.

Our mission is to enhance the health, wellbeing and life style of people who are aging. We succeed and excel by having ‘contented’ residents, clients, staff and families. Our staff take pride in creating a lifestyle that promotes happy clients, regardless of cultural, linguistic, spiritual, religion, race or sexuality.

With two modern, open and light Aged Care Facilities, providing you a home that offers the support, care, security and peace of mind, you and your family can rest at ease knowing you will be well looked after.

• • • • • •

Large single ensuited rooms with generous size windows to let natural light in A variety of kitchenettes and cosy lounge areas to relax or meet with family and friends Registered Nurses and care staff to assess, plan and help manage your care needs Physiotherapist, optometrist, hairdresser, podiatrists, all readily available Diverse range of leisure and lifestyle programs and activities to keep you busy Walking distance to the local beach and cafés

ph: 03 6239 3514 e: services@christianhomes.org.au www.christianhomes.org.au Come and explore your options

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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it.

You have a choice of three options, however if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan.

RAD and DAP

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days.

The MPIR is set by the Government and is updated every three months – as of July 2019, it is 5.54 percent.

The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room.

These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 5.54% / 365 = $30.35 per day (MPIR from 1 July 2019).

Or use our easy to use fee-estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor.

Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source.

Please phone 1800 200 422 for more complete, up-to-date information.

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Welcome to our Holistic Care

Our purpose is to promote a unique experience of choice, lifestyle and belonging for all people as they age.

Residential Aged Care | Retirement Living Home & Community Care | Respite and Day Care We offer support that suits your stage of life, whether you need help in the comfort of your own home, want to enjoy a maintenance-free lifestyle in one of our vibrant retirement communities, or require 24 hour care in one of our Aged Care Centres across Australia.

To book a tour, or to enquire about any of our services, contact us today on 1300 111 227 or visit our website at agedcare.salvos.org.au

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Applying to a home

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Applying to aged care homes As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care you can begin looking for your future home.

You can do this yourself or you can hire a placement consultant to do this for you.

When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets?

It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive.

It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings.

You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into.

When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

Waiting for residential care

Waiting lists

Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home.

Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home.

If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital.

You may be asked to make a decision within hours because there are usually other people also waiting.

You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable.

If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave.

From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government.

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Be aware that if you move into an aged care home that’s not your first choice, your priority on the waiting list of your preferred home will drop.

It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home There are a number of things to consider when deciding which aged care home will best suit your needs.

The following is a brief checklist:

Is the home clean, fresh and in good repair?

Are the staff warm and friendly? You want to be able to feel at ease How many staff work at the home and what is the night time ratio of staff to residents?

Is the home secure, particularly at night?

Are there keypad locks on the doors or are CCTV cameras installed?

Does the home have the provision for you to age in place and remain as your care needs increase?

Do they offer single rooms with ensuite?

If you are looking to move into a home with your spouse, is this provision available?

Are clothes laundered on or off site?

Does the room have access to a private phone line, internet connection or pay TV?

Are the floor coverings clean and fresh, or is there an odour throughout the home?

Is the room temperature comfortable for you, and are you able to control your own room temperature?

What personal items and furnishings can you bring into the home, and what provisions are there for storage of personal items?

Inspect the kitchen if possible, and find out if meals are cooked on site or are delivered.

Are the meals flexible and will they meet your special requirements?

Are there spaces for you to meet with family and friends and to celebrate special events?

If you like pets, find out if the home is pet friendly and either has pets at the home or a visiting pet program.

Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing.

Equally beneficial are outdoor areas or gardens; if relevant, check whether they are secure.

Other services you may be looking for include hairdressing salon, on site café, a chapel or provision for church services.

Deciding on a home

and comfortable in communicating with the staff.

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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment.

During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests.

This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

Moving into a home

Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you.

Personal items

Having personal belongings around you may help you to feel at home in your new environment.

Some people may like to bring family photographs, their favourite films, books, music or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled.

Most nursing homes will launder your clothing either on site or through a laundry service.

Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you.

Because of the large volume of washing nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of incontinence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged for use.

Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.

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Medication

Moving into a home

It is important that you bring all prescription medication you’re currently taking with you on admission.

Care staff will manage and administer the medication to ensure safe and quality use of your medicines.

Topical creams, herbal remedies, vitamins and elixirs, which are non‑prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation.

The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and advise your doctor or pharmacist that you’re leaving your home to enter an aged care home.

Our Person First approach means we take the time to get to know you, so we can tailor your care to help support you in the way that you prefer.

Book your tour today 03 6221 2200 bupa.com.au/aged-care

Aged Care

Providing more personalised care at Bupa South Hobart.

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Daily living in a nursing home Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home.

If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension.

Living in a nursing home will be different and it may take a few days for you to settle into your new life.

It’s your home

While areas such as the dining room and lounge are communal, your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture.

Daily living

Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.

Social aspects and routines

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around.

However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner or remain in your room to enjoy your own company.

As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.

The important thing to remember is that by moving into a nursing home you’ll receive the help and support you need to improve your quality of life.

Multiple activities

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do.

Partners

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples. This means couples can continue living together even if they have different care and support needs.

Pets

While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

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Family and friends

Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please – visit friends, enjoy family celebrations, go shopping and even go on holiday.

Many nursing homes also have special areas available for private functions – this means you can still hold special events for family and friends in your nursing home.

Taking a break

Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT) except in emergencies. See page 35 for more information about ACAT. Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACATs. When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need.

Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision.

You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly.

You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

For respite in a Government funded aged care home you will pay the equivalent of 85 percent of the single rate of Age Pension (called the Basic Daily Fee and currently $51.21 per day – March 2019), regardless of whether you are a pensioner or not.

A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest.

For respite in an ‘Extra Services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services.

For more information, contact your local Commonwealth Respite and Carelink Centre on 1800 052 222.

Go to page 30 to read about respite options in your own home or community.

Residential respite

Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks.

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Extra services Some aged care homes provide ‘Extra Services’ such as a higher standard of accommodation, increased entertainment options and more diverse food choices.

Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident.

‘Extra Service’ only refers to the standard of accommodation, meals, food and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes.

Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.

Extra services

In some cases, the whole of the home is ‘Extra Service’, while in others, a distinct part of that home, such as a separate building, wing or unit is dedicated to Extra Service.

Some of the extra services you might be offered include:

A bigger room internet daily newspaper satellite TV phone choice of meals selection of beverages including wines, beer and spirits special therapies such as massage, aromatherapy or podiatry leisure/entertainment facilities.

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee.

Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered.

Other providers may offer extra services as an optional package that you can choose or cancel at any time.

In this case, switching from general residency to Extra Service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional Services

All people in aged care homes have the option to purchase additional services such as entertainment or lifestyle choices for an extra fee.

Providers can not charge additional services fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered.

See pages 86 -90 for a list of aged care homes that offer Extra Services.

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Special needs groups There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services.

Aged care providers are required to consider the needs of these groups in the provision of care. You will find more information on each group below.

Veterans

The Veterans’ Home Care program can help with in home support and the Veterans’ Supplement aims to improve access to residential aged care for veterans with mental health conditions.

For more information contact the Department of Veterans’ Affairs on 133 254 or visit www.dva.gov.au

Care leavers

A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care.

A large number of these care leavers are now reaching an age where they need to consider moving into aged care.

Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

Culturally and Linguistically Diverse (CALD) people Some aged care services are designed specifically for people who are culturally and linguistically diverse. They might have staff that speak a foreign language, specific cultural activities or meeting spiritual needs.

To support the needs of older people from CALD backgrounds, the Government has introduced the ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’.

This strategy helps aged care providers to deliver quality care and aims to make culturally appropriate aged care more accessible.

See page 96 for a list of culturally appropriate homes and services.

LGBTIQ

Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same opportunities and options in aged care that are available to all Australians.

It is designed, not only to raise awareness of the issues, but also improve the ageing and aged care experience of LGBTIQ people, recognising and valuing the diversity of this group.

The Rainbow Tick Accreditation program recognises the commitment of aged and community care organisations that have implemented LGBTIQ inclusive service delivery.

Special needs groups

Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience.

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Rainbow Tick Accreditation provides assurance to LGBTIQ consumers and staff that an organisation will be responsive to their needs.

On page 96 you’ll find a list of homes and services providing LGBTIQ appropriate services.

Financially disadvantaged

If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived.

Special needs groups

Financial hardship assistance applications will be considered on your overall financial circumstance including your total income and assets, your eligibility for a pension, and whether you have income or assets which you can use to pay your care fees.

Aboriginal and Torres Strait Islander (ATSI)

The care needs of older Aboriginal or Torres Strait Islander (ATSI) people can be quite specific and there is a cultural element that needs to be considered in the delivery of care.

All care homes should care for all people regardless of their background although some homes are specifically for ATSI clients. See page 96 for an overview of aged care homes and service providers that have indicated to cater for ATSI clients.

Homeless

If you are currently homeless, or if you’re at risk of becoming homeless, there may be Government funded services available to you that can help solve your housing problems, or assist with financial or legal issues.

The Homeless Supplement aims to better support the viability of residential aged care homes providing care to people who have a history of, or are at risk of, homelessness.

Disability

In Australia one in five people live with some form of disability and this number increases with age.

There are many different types of disability including physical, intellectual, sensory, learning, psychiatric or a combination of any of these. Some of these may be pre-existing disabilities, they can be disabilities due to health conditions like a stroke, or be part of the ageing process, such as dementia.

If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

Rural & Regional clients

If you live in a rural or regional area it may be harder to access the aged care services that you need.

Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

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Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience.

This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.

It is also common for people from non-English speaking backgrounds who have developed dementia to forget the English language they have learnt and revert to their original mother tongue even though they may have lived in Australia for many years.

Meeting the needs of the nation’s older people from Culturally and Linguistically Diverse (CALD) backgrounds has been a growing focus of the Australian Government, especially over the past 12 months.

The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities.

Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care.

Call (03) 6221 0999 to find out more about PICAC in Tasmania.

Breaking language barriers

A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans.

They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care.

Access to high quality medical interpreter services may improve the quality of care for these patients. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government, available 24/7 on 131 450.

See page 96 for a list of aged care homes and home care package providers in Tasmania who can meet the needs of people from a range of cultures.

Cultural services

With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from Culturally and Linguistically Diverse (CALD) backgrounds.

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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors.

In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages.

However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care – but this is provided in the privacy of your own home, a choice not available in nursing homes.

Care Communities

Supported living

A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home.

Run by approved providers, you can access Government funding for Home Care Packages, with home care services offered in the comfort of your own self-contained home in the village.

Care Communities allow you to remain as independent as possible, offering 24/7 care through every stage of your caring journey. They’ll have personal carers and Registered Nurses on site and every resident has an individualised care plan.

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy.

As with a retirement village, there is no need for asset testing or income testing. There is also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require.

Furthermore, since there are generally no waiting lists, you are able to move in straight away.

If you already receive home support benefits before moving to a supported living community you can stay with your current provider.

Care benefits can also be arranged if you’re in need of a care package.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing.

Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including:

regular health checks medication management wound and skin care special treatment regimens palliative in home care

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nutrition monitoring illness prevention education and wellness programs pharmaceutical support and medication reminders.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care.

If you don’t feel like cooking at home, the dining room is available as an alternative and can be a great way to catch up with friends and neighbours.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community.

For instance, do you prefer a smaller environment, or would you rather be in a larger place with more activities?

Another factor which may help you come to a decision is whether the facility has amenities that are important to you, such as a gym, recreation centre, library, or a chapel?

Food and health is also a major determining factor in the supported living community you choose to reside at.

Before coming to a decision, ask the following questions: Is the food appealing?

Do you have the option of eating in your room?

What kinds of food are served?

Is it nutritious and appetising?

Are there different food options available?

How are health problems handled?

How does the community handle both emergency and non‑emergency problems?

If you develop a medical condition, will you be able to remain at the community?

At what point would you be required to move elsewhere for medical care?

It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

Supported living

The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities. Friends and family are always welcome to pop in for visits, meals, family celebrations and to make use of the many facilities.

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Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village.

The size and levels of accommodation vary – from self contained independent living to serviced apartments.

Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village.

Retirement living

Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.

Independent living

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 16 to read more about the Home Care Packages or page 39 for information about aged care homes.

Types of villages

There are two types of retirement villages:

Resident funded village Donor funded village

Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus.

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The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management.

Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract.

The cost of entering a village depends on the facilities and services offered.

Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry.

To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded.

If you enter into a binding arrangement with the village, the deposit will be part of the purchase price.

In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract.

Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover.

For example, there may be a regular maintenance charge that covers the running costs of the entire village.

These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

Retirement living

Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

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What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment.

These include good management, attractiveness and the services and amenities available to enhance retirement living. In addition, management either takes the responsibility for, or assists you or your estate, in the resale process.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy.

Retirement living

The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Can’t afford to buy?

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed.

You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement. You don’t have to pay expensive upfront fees, except for a bond, which is generally equivalent to four weeks rent.

Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Finding the right village When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want.

To help you with the decision making process, here are some points to consider: Finances: Know your budget, what you can afford and what other ongoing costs are required. Always seek expert legal and financial advice.

Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over.

Lifestyle: Think carefully about how you spend your time now and how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one.

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Support: One of the attractions of a retirement village is the peace of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance.

Location: When looking at locations, you may want to consider whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you.

Other accommodation: Your or your partner’s needs may change in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs might change, you can still live in the same community.

Life in a village

Living in a Retirement Village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose.

Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner.

While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.

Choosing a village

When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment.

Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions.

Remember: Before signing a retirement living contract, take all of the documents and any questions you may have about the village to a legal practitioner or financial advisor who understands the legal and financial implications of retirement village contracts.

Independence

A major appeal of retirement living is that help is at hand if there is an emergency situation and the onsite security can give you peace of mind.

Furthermore management and staff can help organise additional support and services such as home maintenance and other services such as organising laundry and dry cleaning.

Retirement living

Amenities: Villages now offer a massive range of amenities including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs.

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If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services.

Find out more under ‘Support at home’ on page 11.

Go to pages 90 –91 for a list of retirement accommodation options.

Sense of community

Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer.

Retirement living

Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, craft groups plus outings to galleries, movies, events and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents.

Before signing on the ‘dotted line’ . . .

The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’.

Retirement village contracts are complex legal documents that can be hard to comprehend for someone without professional training. So, it’s important to understand your rights and responsibilities and obligations under the contract, before you sign.

There are different types of contracts that residents and operators enter into depending on the arrangements in place in the village. You are more likely to make the right choices if you know what you want.

Don’t rush into making a commitment and seek expert advice and answers to all of your questions.

To make the process a little easier, we’ve created a checklist of factors for you to consider prior to signing a retirement village contract: Have you fully discussed your decision to move to a retirement village with family, friends or advisors?

Have you looked at a sufficient number of villages to be able to compare the services and facilities?

Ensure you have the full details of all applicable charges and what they cover before entering a village.

What type of contractual arrangement is in place? For example is the village Strata Title, long term lease or licence, Company Title, Unit Trust, Periodic Tenancy etc.

Are there upfront costs?

Is healthcare provided?

How respectful are the staff of village residents’ privacy?

How secure and safe is the village?

Are pets and guests allowed?

Is residential aged care accommodation available?

This is Nancy, our resident roadie.

She toured Europe with her son’s band Bjorn Again and was famously credited as ‘tour mum’ on an album. Nancy is just one member of Japara’s growing aged care family.

She knows how it feels to have individuality celebrated and respected – whether it’s her likes and dislikes, passions and skills, family relationships or life experiences.

Respect for the individual guides every aspect of aged care living at Japara – from the variety of room types you can choose from, to the superior care you get with more qualified nurses on staff. Our approach is as unique as you are – we listen and learn too – and it’s one we’re building on to make sure you get the very best of care.

Japara. You’ll stay an individual with us.

Roadie.

Find a Japara care home near you: Riverside Views Riverside

Sandhill South Launceston

Call 1800 52 72 72 or visit japara.com.au

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Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive.

However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved.

Many people feel uncomfortable raising a complaint or concern but it is important to address your concerns early and not leaving it to escalate.

This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs.

Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you.

An aged care advocate can help you take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider.

Their services are usually free and they can give you information, advice and support you to express your concerns or even speak on your behalf.

They will aim to achieve the best possible outcome for you.

An advocate can: Help you understand your rights and responsibilities Listen to your concerns and discuss your options Support you and give you confidence in addressing a concern Raise a concern with the service provider or speak on your behalf Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decision-making and elder abuse prevention and response.

Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education such as self-advocacy and how to meet the needs of people with dementia and special needs.

There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older persons.

If you receive Government funded home care or aged care services you can access free advocacy services through this program.

Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au.

Advocacy

Advocacy

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A placement consultant makes your job so much easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers.

You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker.

Placement consultants

This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning.

Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything.

If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives.

Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up to date.

A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?

Is there a physical condition that is deteriorating, are mental faculties and awareness impaired?

Is there acceptance or understanding of this part of the journey?

What are the family dynamics around the placement decision and the impact on everyone involved?

Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements.

Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available.

By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes.

Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

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Negotiate and advocate for you

The aged care placement consultant advocates on your and your family’s behalf and is able to assist with the whole assessment process.

They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required.

An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care.

Be sure about your expectations of service and what the placement consultant is able to provide, including:

Support and recommendations that cater for the specific requirements of your family and loved one

Counsel that prioritises family sensitivities, needs and special requests, before asking how much money is available and getting the status of the financial situation Practical assistance with urgent placement situations – which they often are – where reducing the typical waiting times, or arranging respite care, is a necessity.

Choosing a placement consultant

Within Tasmania there is a range of well qualified placement consultants who can help you in your search for aged care options.

Choose an advocate who will ease your concerns who is unbiased and independent, and has no business investment or alignment with any aged care facility, and can support your family with all aspects of this transition, allowing you to focus on your loved one.

An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider.

A quality, independent placement consultant will:

Take their time to get to know you, your family, your circumstances, requirements and preferences Understand the strengths and weakness of every aged care facility they are recommending

Know the required, and accredited, quality of the aged care facilities, beyond the brochures and websites

Provide you with streamlined access to an extended services network of professionals you may need, including financial advisors, lawyers, social workers and other specialists

Be at ease with talking to Centrelink, doctors and health professionals, ACAT teams, financial advisors, real estate agents and all the people along the way.

Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice.

You can be open in your discussions because, as health professionals, they have a policy of confidentiality.

Placement consultants

Face to face family meetings to discuss your situation and a respect for the emotions of all the family members involved

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Their professional fees may differ and it is reasonable to advise them if you are working to a budget.

Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors – physical, social, psychological and financial – that may arise which families sometimes find too difficult to cope with by themselves.

For example, it is not uncommon for various family members to each have their own opinion on aged care home suitable.

Case management

Also, there is often one family member who is responsible for the majority of the negotiations and practical support, but every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts.

There are specialist health professionals who offer independent, non‑judgmental service, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time.

You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence. There can be the fear of the unknown and not knowing what to expect.

At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required.

Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care.

Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor.

You can find placement consultants in the products and services directory on pages 99 –100 or search on AgedCareGuide.com.au

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community.

Case management may be short or long term, or episodic. It plans for both current situations and your long term needs.

Case Managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals.

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Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing.

The type of care will depend on your individual needs. Some may only require coordination of support services such as home care.

If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

The aim is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment.

The case manager implements the care plan and this may include identifying support services that other community care agencies will provide.

Services may include the purchase or hire of equipment or installation of assistive aids such as bathroom rails, and negotiating with support agencies for delivery of services.

The case manager also monitors each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

Private case management

If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services.

However, if you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a government funded package, you may choose to use the services of a private case manager.

Private case management services are supplied by experienced, tertiaryqualified case managers, to provide support services and coordination across a wide range of community and supportive health services.

How much does it cost?

The service of a private case management is not government-subsidised in any way, so you will be charged for all services.

Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them.

Many case managers offer no lock in contracts, meaning care can be arranged for one, several or many ongoing visits.

Case management

Care planning

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Financial advice

Expert financial advice imperative At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care.

The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities.

These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes.

Just getting a basic understanding of what forms you need to complete, when to complete them and where to send them, can be a difficult path to navigate.

Paying for your care

You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need.

By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

Aged Care Decisions Don’t Need To Be Complex

We know that in-home care is usually preferred, however at some stage, moving into a residential aged care facility may be a more suitable option.

Careful planning can aid this difficult decision and minimise the worry, stress and confusion for all involved.

Our role is to: • Provide a ‘big picture’ view so you can consider your options • Promote family cohesion to enable best decisions to be made collectively • Simplify complex information and processes • Give you confidence and peace of mind for the journey ahead

We specialise in Aged Care advice services and empowering you to understand the options available.

This advice will provide you and your family the ability to make confident decisions and will alleviate unnecessary concerns.

Strategic Finacial Planning 178 Macquarie St, Hobart, TAS, 7000 P (03) 6220 8330 F (03) 6220 8333 E advice@strategicfp.com.au W www.strategicfp.com.au

David Donato

Tony Daly

Accredited Aged Care Professional™ / Financial Adviser

Accredited Age Care Professional™/ Certified Financial Adviser®

TDT (Tas) Pty Ltd (ABN 32 142 013 947), trading as Strategic Financial Planning & Insurance, is an Authorised Representative of AMP Financial Planning Pty Limited, Australian Financial Services Licensee and Australian Credit Licensee (232 706).

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How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives and situation.

A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow and investment planning. This will enable you to concentrate on finding the best place for care.

A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation.

While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients.

Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include:

Do they specialise in dealing with aged care financial issues?

What experience do they have in aged care financial issues?

Will they provide you with an outline of all your options?

Will they provide their advice in ‘plain English’ and in writing?

Will they deal with Department of Vetarans’ Affairs or Centerlink on your behalf?

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services to help you work through this.

Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies and government concession frameworks.

They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs. Services are funded by State, Territory and Federal Governments and are provided free of charge.

Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone.

Go to page 100 for a list of Financial services or visit AgedCare Guide.com.au

Financial advice

Some of these elements include strategies to fund accommodation payments, financial modelling of multiple care options, review and planning of tax implications, maximising Government pensions, minimising nursing home fees and negotiating with aged care facilities.

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Memory change – is it dementia?

Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you?

Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications.

See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable.

However major changes in memory are not normal at any age and should be taken seriously.

Dementia support

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities.

There are more than 100 different types of dementia. The most common types are:

Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks.

Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and persons.

The move to residential care should be considered before a crisis forces a more urgent response.

Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.

Where can I get help?

Support is vital for the person with dementia, as well as family members.

Although the effects of dementia cannot yet be stopped or reversed,

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an early diagnosis gives families a chance to access services and plan for the future.

Dementia support

There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 180 500 or fightdementia.com.au or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses.

Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them.

Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers.

Changed behaviours may include:

Anxiety Depressed mood Hallucinations

Restlessness Aggression Sleep disturbance

Dementia Support Australia Offering nationwide support 24/7 Understanding and addressing the causes of behaviour Dementia Support Australia (DSA) provides a 24 / 7 service, offering support to carers of people living with dementia Nationally, DSA provides the: • Dementia Behaviour Management Advisory Service • Severe Behaviour Response Teams

Contact us today Phone 1800 699 799 Refer online www.dementia.com.au Dementia Support Australia is supported by funding from the Australian Government under the Dementia and Aged Care Services Fund

DS

Dementia Support Australia

DS

A PARTNERSHIP LED BY

Dementia Support Australia

A PARTNERSHIP LED BY

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Inappropriate toileting Eating difficulties Repeated calling out Repetitive questioning

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Wandering Hoarding

Restiveness to care

Unwanted sexualised behaviour

Dementia support

Specialised support

Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions.

The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care.

DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, dietitians and nurse practitioners.

Providing a nationally consistent service, DBMAS support is tailored not only for the individual but also responds to the specific and diverse needs of the community, residential and acute environment, while building capacity and knowledge within the aged care sector.

The Severe Behaviour Response Teams (SBRT) is a national mobile workforce of staff including nurse practitioners, nurses, allied health and specialist staff. They can provide timely expertise and advice to Government funded approved residential aged care providers who need assistance with addressing the needs of people with severe and very severe Behavioural and Psychological Symptoms of Dementia (BPSD).

DBMAS has procedures in place to decide when the SBRT is the best service option or when DBMAS can provide the right support.

For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au

03 6331 0311 | admintas@seniorhelpers.com.au

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End of life care

Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support.

The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms.

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

eating meals, or help for those with special diets; and

helping to travel to shopping centres or appointments.

Palliative care in a nursing home

The Guidelines for a Palliative Approach in Residential Aged Care, developed by the Government to provide support and guidance, outline three forms of palliative care in residential aged care:

A palliative approach – To improve the quality of life for residents with a life limiting illness.

Specialised palliative service provision – This form of palliative care involves referral to a specialised palliative team or health care practitioner.

End of life (terminal) care – This form of palliative care is

appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time.

Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions, and communicate their wishes regarding care.

These decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Providing end of life care can be particularly intense for family and carers, supporting a patient’s needs. Palliative care not only supports patients, but also their friends and families.

For more information about palliative care services talk to your GP or contact your community health centre.

End of life care

a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing; help with bathing or showering, dressing, hair care and toileting; meals and other food services – assistance with preparing and

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www.Ag edCareGuide.com.au

Carer support There are over 2.5 million unpaid carers across Australia.

The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after.

With more older Australians looking to stay at home longer more family and friends of older people are finding themselves in a carer role than ever before.

Being a carer can have a huge impact on your life, and physical and mental wellbeing – as well as being isolating at times.

There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.

Carer support

Support groups and counselling services

Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia).

Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, and a place to share experiences and advice.

Carer support groups are completely confidential and can also help you to:

Discover new information Get along to education or training workshops Participate and get involved in activities Head along to relaxing outings

Support lines

There are also a number of support lines and websites to assist carers just like you in looking after older people.

Some helpful support services include:

Carer Gateway – 1800 422 737 – phone and online resource to help

you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers

National Dementia Helpline – 1800 100 500 – provides information

and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia

Carers Australia – 1800 242 636 – runs support programs including short term counselling for carers with qualified counsellors

Relationships Australia – 1300 364 277 – offers a range of services such as counselling and mediation, by phone, online and face-to-face

Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

To find out more about financial support for carers, contact the Department of Human Services online or call 13 27 17.

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Directories, Lists & Reference Indexes DEFINITION OF OFTEN USED TERMS............................................................................................................................................................................. 82 List of definitions with an explanation of terms used in this Guide

COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX. ...................................................................................... 83 List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated

SUBURB & TOWN REFERENCE INDEX............................................................................................................................................................................ 83 List of suburbs and towns which have residential or community aged care Find the suburb or town and then refer to the page as indicated

AGED CARE ASSESSMENT TEAM CONTACT DETAILS............................................................................................................................... 83

Directories, Lists and Reference Indexes

Details of every Aged Care Assessment Team (ACAT) including Name & Local Government Areas they service

COUNCIL DISTRICT (LGA) MAP............................................................................................................................................................................................... 84 RESIDENTIAL HOW TO READ & ICON DEFINITIONS. .................................................................................................................................. 85 Explanation of how to use Residential tables and Icons to depict services, pictures & definitions

AGED CARE HOMES (RESIDENTIAL CARE LISTINGS). ................................................................................................................... 86 – 90 Residential aged care facilities listed by Councils (LGAs) and then Suburbs

RETIREMENT ACCOMMODATION (Advertisers only). ............................................................................................................................. 90 – 91 List of organisations and their retirement sites and services

HOME CARE PACKAGES HOW TO READ & ICON DEFINITIONS. ...................................................................................... 92 – 94 Explanation of how to use Home Care Package tables and Icons to depict services, pictures & definitions Map............................................................................................................................................................................................................................................................................................................ 92 Council Districts and Regions........................................................................................................................................................................................................................................ 93 How to read and icon definitions.............................................................................................................................................................................................................................. 94

HOME CARE PACKAGES (HCP LISTINGS)....................................................................................................................................................... 94 – 95 List of home care package services in Tasmania

CULTURALLY APPROPRIATE SERVICES........................................................................................................................................................................ 96 List of culturally appropriate services referenced by their cultural group Aged Care Homes. ..................................................................................................................................................................................................................................................................... 96 Home Care Packages. ............................................................................................................................................................................................................................................................. 96

IN HOME CARE SERVICES....................................................................................................................................................................................................97– 98 List of organisations that provide assistance with daily living activities for clients in their home

CENTRE BASED CARE ............................................................................................................................................................................................................. 98 – 99 List of respite, services and activities for social/recreational support in a ‘centre setting’

DAY THERAPY CENTRES. ................................................................................................................................................................................................................. 99 List of allied health/therapy services for physical/psychological support in a ‘centre setting’

PRODUCTS & SERVICES (Advertisers only)......................................................................................................................................................... 99 –100 List of organisations that provide aged care related services & products for consumers and industry users

ABBREVIATIONS. .................................................................................................................................................................................................................................... 100 ORGANISATION & BUSINESS INDEX (Advertisers only)................................................................................................................................ 101 List of advertising organisations’ contact details and the products/services they provide

A-Z INDEX. ..................................................................................................................................................................................................................................... 103 – 104 Page reference for every business, organisation or service listed in this Guide DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Team, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only.

DPS Publishing takes no responsibility for the accuracy of the information contained within the DPS Guide to Aged Care.

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Definition of terms

24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty.

Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services.

Aged Care On Site – The retirement village has an aged care facility at the same location.

ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers.

Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required.

CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers.

Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers.

CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme government initiative.

Commonwealth Respite and Carelink Centres – These centres provide carers with support by linking them to information, counselling, respite and other services.

Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green

Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care.

All home care packages are delivered on a CDC basis.

Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers.

Includes clients with dementia and disabilities.

Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas.

Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation.

Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.

Home Care Community (HCC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care packages, as a genuine alternative to a nursing home.

Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning.

Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village.

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LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping.

(CBC – meals or light refreshments provided at the centres).

Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services.

NESB – Services offered to Non English Speaking Background older aged people and their carers.

Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.

Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting.

(CBC – personal care offered while client is at the centre.)

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation.

Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services.

Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.

Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility.

Retirement Living (RL) – The site has retirement living accommodation.

Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours.

Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc.

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis.

Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home.

Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.

Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre.

Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding.

Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

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Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District

Page Reference Residential Home Care

Break O'Day Brighton Burnie Central Coast Circular Head Clarence Derwent Valley Devonport Dorset Flinders

87 88 86 86 86 88 88 86 87 87

94-95 94-95 94-95 94-95 94-95 94-95 94-95 94-95 94-95 94-95

Page Reference Residential Home Care

Council District George Town Glamorgan-Spring Bay Glenorchy Hobart Huon Valley Kentish King Island Kingborough Latrobe Launceston

87 88 89 89 89 86 86 89 86 87

Suburb & Town Reference Index

94-95 94-95 94-95 94-95 94-95 94-95 94-95 94-95 94-95 94-95

Council District

Page Reference Residential Home Care

Meander Valley Northern Midlands Sorell Southern Midlands Tasman Waratah-Wynyard West Coast West Tamar

87 88 90 90 90 86 86 88

94-95 94-95 94-95 94-95 94-95 94-95 94-95 94-95

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a suburb/town is not listed please refer to the next closest suburb.

Suburb / Town Beaconsfield Berriedale Blackmans Bay Burnie Campbell Town Claremont Currie Deloraine Devonport Dover East Devonport Franklin Glenorchy Hobart

Page 88 89 89 86 88 89 86 87 86 89 86 89 89 89

Suburb / Town Kings Meadows Kingston Latrobe Legana Lindisfarne Longford Low Head Mornington New Norfolk New Town Newnham Newstead Norwood Nubeena

ACAT contacts

Page 87 89 86 88 88 88 87 88 88 89 87 87 87 90

Suburb / Town Oatlands Old Beach Penguin Port Sorell Prospect Vale Queenstown Riverside Rosetta Sandy Bay Scottsdale Shearwater Sheffield Smithton Snug

Page 90 88 86 86 87 86 88 89 89 87 86 86 86 89

Suburb / Town Somerset Sorell South Hobart South Launceston St Helens St Leonards Swansea Taroona Warrane West Ulverstone Whitemark Wynyard Youngtown

Page 86 90 89 87 87 87 88 89 88 86 87 86 87

Aged Care Assessment Team (ACAT) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.

North Western ACAT

Northern ACAT

Southern ACAT

Burnie, Central Coast, Circular Head, Devonport, Kentish, King Island, Latrobe, Waratah-Wynyard, West Coast

Break O’Day, Dorset, Flinders, George Town, Launceston, Meander Valley, Northern Midlands, West Tamar

Brighton, Central Highlands, Clarence, Derwent Valley, Glamorgan-Spring Bay, Glenorchy, Hobart, Huon Valley, Kingborough, Sorell, Southern Midlands, Tasman

Aged Care Navigators If you or somebody you know needs help to understand and navigate the aged care system you can call COTA Tasmania (03) 6231 3265 or Migrant Resource Centre Tasmania (03) 6221 0999 to speak to a Navigator.

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This map provides you with a geographical reference to the LGA areas in Tasmania.

North Western

KING ISLAND

Northern

Currie

Whitemark

Southern

Grassy

FLINDERS

Stanley

e

BURNIE

VO DE

CENTRAL COAST

DORSET Scottsdale

LATROBE

Exeter

WEST TAMAR

Sheffield

WARATAH-WYNYARD

Bridport

GEORGE TOWN

NP

to n rs

ve Ul

CIRCULAR HEAD

OR T

n ng ui Pe

Bu

rn

ie

W

yn

ya

rd

Smithton

St Helens

LAUNCESTON

KENTISH

BREAK O‘DAY

Launceston Deloraine

Scamander

Westbury Longford

MEANDER VALLEY

Rosebery

Poatina

Fingal

NORTHERN MIDLANDS Bicheno

Zeehan

Campbell Town Ross Queenstown

Strahan

Swansea

CENTRAL HIGHLANDS

GLAMORGANSPRING BAY

WEST COAST Oatlands Bothwell

SOUTHERN MIDLANDS

Ouse

Kempton

Hamilton

Triabunna Orford

BRIGHTON

Maydena

GL

EN

OR

DERWENT VALLEY

CH Y

New Norfolk

SORELL CLARENCE

HOBART

Dunalley

Kingston Huonville

Geeveston

TASMAN Cygnet

KINGBOROUGH

HUON VALLEY Dover

Alonnah

Nubeena

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How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

P

Aged Care Homes/Facilities arranged

by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (07)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

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TA S M A N I A 2 019

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.

Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Tasmanian

Aged care homes

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P

BURNIE to WEST COAST PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed ll Ret y Spec s irem ifi ent c Livi ng O nsit e

North Western Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

1st time user?

See page 85

DPS Advertisement Web Page Reference ID

BURNIE Council Burnie 7320 22-42 Mooreville Rd

6433 5166

158 158 s

50 Ironcliffe Rd

6437 2551

78 78

s

D TF

5 15429

Eliza Purton Home

26-28 Lakin St

6425 1515

75 South Rd

6425 2166

s s

C D TF C D TF

5 15521

Mt St Vincent Nursing Home

96 72 73 73

2-12 Senior Dr

6452 9400

61 61

s

TF

15508

Baptcare Karingal Community

32 Lovett St

13 22 78

Meercroft Care

2-14 North St

6421 0111

112 106 s 127 87 s

TF

73 Mary St

6427 9131

48 43

s

TF

15469

10 Nightingale Ave

6491 1277

46 46

s

TF

15482

35 Edward St

6462 9900

14 14

TF b

15491

37 Moriarty Rd

6426 2844

37 37

C

TF b

20 -21 15485

89 Club Dr

6427 5700

80 80

s

C

F

41 18729

89 Club Dr

6427 5700

80 80

s

C

F

41 18729

1A Cardigan St

6435 1010

81 81

s

Cnr Quiggin & Moore Sts

6442 1760

70 12

s

6495 1550

16 16

OneCare's Umina Park

CENTRAL COAST Council

W

DT

41 15435

Penguin 7316 Coroneagh Park

West Ulverstone 7315

CIRCULAR HEAD Council

15459

Smithton 7330 Emmerton Park Aged Care Facility

DEVONPORT Council Devonport 7310

East Devonport 7310 Melaleuca Home for the Aged

KENTISH Council

CD

F

H

15506 15461

Sheffield 7306 Tandara Lodge Community Care

KING ISLAND Council Currie 7256 King Island Multi Purpose Centre

LATROBE Council Latrobe 7307 Uniting AgeWell Latrobe Community, Strathdevon

Port Sorell 7307 OneCare's Rubicon Grove

Shearwater 7307 OneCare's Rubicon Grove

WARATAH-WYNYARD Council Somerset 7322 Southern Cross Care Yaraandoo

Wynyard 7325 Wynyard Care Centre

WEST COAST Council

F C

g H CALD

9, 62 15436

TF b

18084

TF

15497

Queenstown 7467 West Coast District Hospital Lyell House 60-64 Orr St

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning

NESB Non English Speaking Background SL Supported Living IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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BREAK O’DAY to MEANDER VALLEY PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed ll Ret y Spec s irem ific ent Livi ng O nsit e

P

Northern Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

87

1st time user?

See page 85

DPS Advertisement Web Page Reference ID

BREAK O'DAY Council St Helens 7216 17 Circassian St

6376 1355

55 47

s

F

15453

May Shaw, Scottsdale - Aminya

19 Cameron St

6352 9600

29 Fosters Rd

6352 9600

s s

F TF

13 15495

May Shaw, Scottsdale - James Scott

32 32 29 25

4 James St

6359 0200

9

TF

15488

196-224 Low Head Rd

6382 1477

68 68

s

TF

2 Guy St

6345 2100

98 98

sWC

T

3 Tallentire Rd

6341 1400

66 66

9 Amy Rd

6345 7100

Masonic Care Tasmania Peace Haven

185 Penquite Rd

6345 7200

Regis Tasmania - Norwood

8 Blenheim St

1300 998 100

25 Waveney St

6344 5566

Medea Park Residential Care

DORSET Council Scottsdale 7260

FLINDERS Council

C

13 15489

Whitemark 7255 Flinders Island Multi Purpose Centre

9

GEORGE TOWN Council Low Head 7253 Southern Cross Care Ainslie House

LAUNCESTON Council

gH

CALD

9, 62 15432

Kings Meadows 7249 OneCare's The Manor

H

41 15454

CDTF

H

20 -21 15441

102 102 s

TF

H

15514

114 114 s 95 81 s

DTF T Fb

H

15464

Newnham 7248 Uniting AgeWell Aldersgate Community Newnham

Newstead 7250 Masonic Care Tasmania Fred French

Norwood 7250

South Launceston 7249 6343 0240

132 128 s P 10

6341 1400

67 32

s

38 Station Rd

6339 1205

74 74

s

F

390 Hobart Rd

6343 6777

88 88

s

DTF

Grenoch Home

7 East Barrack St

6362 8300

Kanangra Hostel

10 Kanangra Dr

6362 8300

47 47 48 48

s s

CDTF C F

320 Westbury Rd

6343 2757

75 75

s

DTF

Sandhill Residential Care

Southern Cross Care Ainslie Chalet 5 Waveney St Uniting AgeWell Aldersgate Community 12-22 Hobart Rd Kings Meadows

St Leonards 7250 Southern Cross Care Mount Esk

Youngtown 7249 Southern Cross Care Glenara Lakes

MEANDER VALLEY Council

C

F

H

TF

H

IFC 15492 67 15481 SL on site

9, 62 18073 20 -21 15515

g

CALD

9, 62 15503

gH

CALD

9, 62 15446

Deloraine 7304

Prospect Vale 7250 Tyler Village

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning

15504

H

15490 5 15437

NESB Non English Speaking Background SL Supported Living IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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P

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed ll Ret y Spec s irem ifi ent c Livi ng O nsit e

Northern Aged Care Homes listed by Councils (LGAs) and then Suburbs NORTHERN MIDLANDS to WEST TAMAR

Notes

PHONE (03)

1st time user?

See page 85

DPS Advertisement Web Page Reference ID

NORTHERN MIDLANDS Council Campbell Town 7210 Campbell Town Health & Com'ty Serv

70 High St

6774 8000

20 20

10 Archer St

6391 1202

56 56

s

13 Bolton St

6702 6060

17 17

s

1300 998 100

106 106 33 13 88 88

Longford 7301 Toosey Aged & Community Care

WEST TAMAR Council

C

TF

18096

T

19517

Beaconsfield 7270 Beaconsfield District Health Service

Legana 7277 Regis Tasmania - Legana

1-9 Freshwater Point Rd

DTF

Riverside 7250 Cadorna House

91A Cormiston Rd

6327 1631

Riverside Views Residential Care

58A Cormiston Rd

6327 5500

s

C

BRIGHTON to GLAMORGAN-SPRING BAY PHONE (03)

15476 67 21097

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s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura Bed ll Ret y Spec s irem ifi ent c Livi ng O nsit e

P

IFC 15467

T Fb DT

TA S M A N I A 2 019

Southern Aged Care Homes listed by Councils (LGAs) and then Suburbs

15450

Fb

Notes

1st time user?

See page 85

DPS Advertisement Web Page Reference ID

BRIGHTON Council Old Beach 7017 6262 6000

99 99

s

D TF b

Masonic Care Tasmania Freemasons Home 7 Ballawinnie Rd

6282 5200

Queen Victoria Home Residential Care

13 Milford St

6243 3100

Southern Cross Care Fairway Rise

2 Toogood Dr

6246 7200

171 171 s 141 123 s 91 91 s

D TF Fb D TF

H H H

281 Cambridge Rd

6282 1111

87 37

s

D TF

H

1300 998 100

85 85

s

C D TF

6261 2744

93 90

s

C D TF

6257 9100

50 50

s

TF

Wellington Views

24 Stanfield Dr

CLARENCE Council

5 15430

Lindisfarne 7015

Mornington 7018 Uniting AgeWell Lillian Martin Com'ty

Warrane 7018 Regis Tasmania - Eastern Shore

1 Acorn Dr

DERWENT VALLEY Council

15520 42 15507 9, 62 21173 20 -21 15478 IFC 15486

New Norfolk 7140 Corumbene Residence

13-21 Lower Rd

GLAMORGAN-SPRING BAY Council

H

15438

Swansea 7190 May Shaw, Swansea

37 Wellington St

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning

13 15463

NESB Non English Speaking Background SL Supported Living IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

www.Ag edCareGuide.com.au

TA S M A N I A 2 019

GLENORCHY to KINGBOROUGH PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed ll Ret y Spec s irem ific ent Livi ng O nsit e

P

Southern Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

89

1st time user?

See page 85

DPS Advertisement Web Page Reference ID

GLENORCHY Council Berriedale 7011 Uniting AgeWell Rosetta Community Strathglen

2B Chardonnay Dr

6249 8766

45 45

C D TF

2-4 Mitcham Rd

6249 7090

56 56

TF

Claremont 7011 Menarock Life The Gardens

Glenorchy 7010 Glenview Community Services

2-10 Windsor St

6277 8800

OneCare's Barossa Park Lodge

17A Clydesdale Ave

6208 0800

97 97 s 136 128 s

9 Strathaven Dr

6208 3208

87 87

142 Davey St

6216 2266

Barrington Lodge Aged Care Centre

120 Swanston St

6228 2164

Mary Ogilvy House

51 Pirie St

6279 4200

Southern Cross Care Rosary Gardens

85 Creek Rd

6144 5200

Rosetta 7010 Uniting AgeWell Rosetta Community Strathaven

20 -21 15484

H

15513

T F b g H CALD, LGBTIQ D TF H

22 15512 41 20971

TF

20 -21 15462

111 111 s

D TF

5 15460

77 77 80 72 s 133 133 s

F TF D TF b

HOBART Council

s

C

Hobart 7000 St Ann's

New Town 7008

Sandy Bay 7005

47 15426 15466

H

9, 62 15456

Southern Cross Care Guilford Young Grove 13 St Canice Ave

6225 1025

Southern Cross Care Sandown Apts Uniting AgeWell Queenborough Rise Community

Southerwood Dr

6216 7100

56 25 69 69

3 Peel St

6283 4000

60 60

14 Gore St

6221 2200

119 119

15 Chapman Ave

6264 7100

16 11

3278 Huon Hwy

6264 7100

93 81

s

6229 1397

52 52

s

C D TF

11, 45 15510

6283 1100

95 95

s

D TF

41 15444

6239 3514

62 62

s

C D TF

6227 7000

113 101 s

TF

South Hobart 7004 Bupa South Hobart

s F s C TF sW D TF

g H CALD g H CALD H

D TF

HUON VALLEY Council

9, 62 15511 9, 62 15477 20 -21 17818 51 15480

Dover 7117 Huon Regional Care Dover

Franklin 7113 Huon Regional Care Franklin

KINGBOROUGH Council

TF b

Note 1

15494

D TF b

Note 2

15509

Blackmans Bay 7052 Christian Homes Tasmania Hawthorn Vlg 23A Wells Pde

Kingston 7050 OneCare's Bishop Davies Court

27 Redwood Rd

Snug 7054 Christian Homes Tasmania Snug Village 10A Torpy Ave

Taroona 7053 Mary's Grange (Southern Cross Care)

5 Grange Ave

Note: 1. Includes three beds for rural health clients

2. Includes nine beds for rural health clients

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

H g H Note 3

11, 45 15442 9, 62 15465

3. CALD; Also provides accommodation for eligible homeless people

LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning

NESB Non English Speaking Background SL Supported Living IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

90

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TA S M A N I A 2 019

P

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed ll Ret y Spec s irem ifi ent c Livi ng O nsit e

Southern Aged Care Homes listed by Councils (LGAs) and then Suburbs SORELL to TASMAN

Notes

PHONE (03)

1st time user?

See page 85

DPS Advertisement Web Page Reference ID

SORELL Council Sorell 7172 Uniting AgeWell Sorell Community Ningana

1 The Circle

6269 1000

72 72

13 Church St

6135 0540

18 10

1614 Nubeena Rd

6250 9000

24 24

SOUTHERN MIDLANDS Council

s

C

TF

C

F

C

TF b

20 -21 15458

H

Oatlands 7120 Midlands Multi Purpose Health Centre

TASMAN Council

15493

Nubeena 7184 Huon Regional Care Tasman

Note: 1. Includes four beds for rural health clients ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

s

LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning

www.Ag edCareGuide.com.au

Type

Christian Homes Tasmania

VILLAGE

Mowbray Links

Mowbray

Denison Court

Kingston

Freeman Court

Kingston

Freeman Village

Kingston

Wellington Vista Retirement Village Wells Court Glenview Community Services Glenview Close Japara Cosgrove Cottages May Shaw Health Centre OneCare

Swansea Living Barossa Park Independent Living Units The Manor Gardens Independent Living Units

Queen Victoria Care

Village

Regis Aged Care

Retirement Living Tasmania - Norwood

Respect Aged Care

Tyler Village

* This section only includes organisations who have chosen to advertise

DPS Web Advert Page ID

AREA PHONE (03)

Claremont

Snug Independent Living Units

Fees /Costs

Derwent Waters

Roches Beach Living

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r On men Age Site S ts d Ca upe Com re On S rvision mun ite Sma al Fac ilit ll P Lice ets We ies l nce com Resi to Occ e upy dent Serv Funde d ice F ee /Purcha sed

AVEO to RESPECT AGED CARE ORGANISATION Aveo

15479

NESB Non English Speaking Background SL Supported Living IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

TA S M A N I A 2 019

Retirement Accommodation listed alphabetically by their Organisation*

Note 1

Lauderdale Snug Kingston Blackmans Bay Glenorchy South Launceston Swansea Glenorchy Kings Meadows Lindisfarne Norwood Prospect Vale

9 9 9 99 13 28 36 9 9 99 99 6239 3514 99 9999 6239 3514 9 9999 6239 3514 9 9999 6239 3514 9 99999 6239 3514 9 9 999999 6239 3514 99 9999 6239 3514 99 999 6277 8800 9 9999 9 6344 5566 9 999 99 6257 9100 99 9 9 99 6208 0800 9 9999 9 6345 2101 9 999 99 6243 3100 9 999 99 1300 998 100 99 99 9 6343 2757 99 9 99 9 13 28 36

Definitions see page 82

61 19026 61 21177 11, 45 19489 11, 45 19490 11, 45 38672 11, 45 20369 11, 45 19487 11, 45 19491 11, 45 19488 22 19561 67 19498 13 21427 41 21438 41 15498 42 21841 IFC 15492 5 15437

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

www.Ag edCareGuide.com.au

Type

SOUTHERN CROSS CARE (TAS) to UNITING AGEWELL VILLAGE

Mary's Grange Villas Ainslie Units Westbury Ainslie Village/Chalet Launceston Ainslie Village Low Head

South Launceston 6343 0240 Low Head 6343 0240 Lindisfarne 6282 5400 Sandy Bay 6216 7160 West Hobart 6282 5400

Saint Canice Lifestyle Village

Sandy Bay 6216 7160

Sandown Lifestyle Village

Sandy Bay 6216 7160

Yaraandoo Village Uniting AgeWell

Taroona 6216 7160 Westbury 6343 0240

Youngtown 6344 7911

Taroona Villas Aldersgate Village Units Denison Court Units Glenrowan Village Units

Taroona 6216 7160 Somerset 6343 0240 Newnham 6341 1400 George Town 6341 1400 Perth 6341 1400

Kingston Units

Kingston 6208 3208

Montrose Units

Montrose 6208 3208

Mornington Units

Mornington 6208 3208

New Town Units

New Town 6208 3208

Queenborough Rise Units

Sandy Bay 6208 3208

Sorell Units

Sorell 6208 3208

Strathdevon Units

Latrobe 6426 2844

Strathglen Mews

Berriedale 6208 3208

Strathglen Units

Berriedale 6208 3208

Wesley Court Units

DPS Web Advert Page ID

AREA PHONE (03)

Glenara Lakes Lifestyle Village Lawrenny Court & Hamilton Place Units

Fees /Costs

Fairway Rise Lifestyle Village Guilford Young Grove Lifestyle Village

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision mun ite Sma al Fac ilit ll P Lice ets We ies lcom nce Resi to Occ e upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

ORGANISATION Southern Cross Care (TAS)

91

TA S M A N I A 2 019

South Launceston 6341 1400

9 99 99 99 9 9 99 99 9 9 99 9 99 99 99 99 99 99 99 9 99 99 9 99 99

99 9

9 99 99 99 9 99 99 9 99 9 9 99 99 99 9 99 9 99

9 9 999 999 999 Note 1 999 999 999 999 999 999 999 999 999 999 999 9 9 9 9 9 9 9 9 99 9 9 9 9 99 9 9 999

9, 62 15449 9, 62 19154 9, 62 18073 9, 62 19541 9, 62 20381 9, 62 19543 9, 62 19545 9, 62 15445 9, 62 18778 9, 62 19544 9, 62 15433 9, 62 19542 20 -21 18091 20 -21 18092 20 -21 15447 20 -21 15505 20 -21 15431 20 -21 15425 20 -21 15428 20 -21 19500 20 -21 15427 20 -21 15485 20 -21 20678 20 -21 18093 20 -21 15443

Note: 1. Supported Living also on site

* This section only includes organisations who have chosen to advertise

Definitions see page 82

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

92

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TA S M A N I A 2 019

This map provides you with a geographical reference to the LGA areas in Tasmania.

North Western

KING ISLAND

Northern

Currie

Whitemark

Southern

Grassy

FLINDERS

Stanley

BURNIE

RT e

DE

CENTRAL COAST

DORSET Scottsdale

LATROBE

Exeter

WEST TAMAR

Sheffield

WARATAH-WYNYARD

Bridport

GEORGE TOWN

VO N

to n rs

ve Ul

CIRCULAR HEAD

PO

n ng ui Pe

Bu

rn

ie

W

yn

ya

rd

Smithton

St Helens

LAUNCESTON

KENTISH

BREAK O‘DAY

Launceston Deloraine

Scamander

Westbury Longford

MEANDER VALLEY

Rosebery

Poatina

Fingal

NORTHERN MIDLANDS Bicheno

Zeehan

Campbell Town Ross Queenstown

Strahan

Swansea

CENTRAL HIGHLANDS

GLAMORGANSPRING BAY

WEST COAST Oatlands Bothwell

SOUTHERN MIDLANDS

Ouse

Kempton

Hamilton

Triabunna Orford

BRIGHTON

Maydena

GL EN

OR

CH Y

New Norfolk

DERWENT VALLEY

SORELL CLARENCE

HOBART

Dunalley

Kingston Huonville

Geeveston

TASMAN Cygnet

KINGBOROUGH

HUON VALLEY Dover

Alonnah

Nubeena

www.Ag edCareGuide.com.au

Approved Home Care Package providers deliver home care and support services to members of the community who live at home.

If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need.

Some providers may only provide services in one region while others can service multiple areas.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.

The reference tables are organised in three regions: North Western, Northern and Southern.

The list below is a quick reference guide to help you find in which group council districts are listed. For example Launceston LGA is grouped under Northern.

North Western Northern Southern

On the following pages you’ll find alphabetical lists of approved providers, in Tasmania.

Page 92 is a colour coded map of Tasmania to show you which council districts are grouped together.

Region

Council District

Region

Break O’Day

Northern

Huon Valley

Brighton

Southern

Kentish

North Western North Western

Burnie

North Western

King Island

Central Coast

North Western

Kingborough

Central Highlands Circular Head

Southern North Western

Latrobe

Southern

Southern North Western

Launceston

Northern

Clarence

Southern

Meander Valley

Northern

Derwent Valley

Southern

Northern Midlands

Northern

Sorell

Southern

Devonport

North Western

Dorset

Northern

Southern Midlands

Southern

Flinders

Northern

Tasman

Southern

George Town

Northern

Waratah-Wynyard

North Western

Glamorgan-Spring Bay

Southern

West Coast

North Western

Glenorchy

Southern

West Tamar

Northern

Hobart

Southern

H O M E C A R E

HCPs Tasmania

Home Care Packages directory – Approved Providers

Council District

93 93

TA S M A N I A 2 019

P A C K A G E S

94

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TA S M A N I A 2 019

How to read the HCP table The table on the next few pages lists approved Home Care Packages providers in alphabetical order, detailing the Home Care Package levels they offer and if they offer any package supplements.

The hours of care are increased at each level of care such as more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au .

Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only.

Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural, remote or isolated areas t.

The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

8

North Western Northern Southern

General packages suitable for all eligible clients

n

n n nnn n n nnn n n n n n nnn n n n n nnn nnn n

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Tasmania SERVICE PROVIDER

Anglicare TAS Home Care Packages North Anglicare TAS Home Care Packages North West Anglicare TAS Home Care Packages South ARC Community Care At Home Services Feros Care Northern Tasmania At Home Services Feros Care Southern Tasmania Avida Care Baptcare Home Help Orana Bolton Clarke Southern TAS At Home Support Calvary Community Care North Tasmania Calvary Community Care South Tasmania Campbell Town Health & Community Services Candice Care Care Forward Care Forward Home Care Packages North Care Forward Home Care Packages North West Christian Homes Tasmania Home Care Services Community Based Support Home Care Packages Community Care Tasmania Corumbene Help at Home

Home Care Packages Levels

t

Packages for people who live in rural, remote or isolated areas

Notes

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 1234 1234 1234 1234 1234 1234

g

Cultural Environment

Home Care Packages Supplement

PHONE (03)

1800 466 300 1800 466 300 1800 466 300 1300 406 470 1300 763 583 1300 763 583 1300 932 140 13 22 78 1300 665 444 1300 660 022 1300 660 022 6774 8000 1800 226 342 1300 364 876 1300 364 876 1300 364 876 6239 3514 1300 227 827 1300 722 400 6261 7330

R

Packages for Veterans

8Zet 8Zet 8Zet 8tR 8e 8e 8Zt 8et 8Zetg 8 8 8ZtR 8ZeYR 8ZetR 8ZetR 8ZetRg 8ZR 8ZeYtR 8ZetRg 8Zet

Advert Page

DPS Web ID

23 23 23 36-37

19157 19156 21856 38625 20732 20733 38848 17562 CALD 21170 14129 14693 18096 38291 20956 20954 LGBTIQ 20955 11, 45 17534 17 21845 Bhutanese, CALD, NESB 17525 17527

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

North Western Northern Southern

www.Ag edCareGuide.com.au

TA S M A N I A 2 019

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Tasmania SERVICE PROVIDER

Home Care Packages n EACH Park Community Care n Emmerton Family Based nnn Freedom HomeCareCareTasmania nn Glenview Home Care n Network Home Care Services nnn Guardian Home Care Packages n HealthWest Regional Care Home Care n Huon Independent Care Service Hobart n Independent Health Care Service Southern Tasmania n integratedlivingHealthAustralia Tasmania nnn KinCare nnn Let's Get Care nnn Mary's Grange Home Care (Southern Cross Care) n Care Tasmania Community Support Services nnn Masonic Shaw Home Care nn May Park Community Care n Medea Migrant Centre Home Care Packages n OneCareResource Care Services North n OneCare Home South n Prompt CareHomeHomeCareCareServices Packages nnn QVCare Home Care Packages n Regis Home Care Tasmania North n Senior Helpers nnn SETAC Community Care n South Eastern Community Care - Home Care Packages n Southern Cross Care Home Care North n Cross Care Home Care North West n Southern Nurses Home Care Packages nnn TheThe District Foundation Home Care Packages n The Parkside Salvation Community Care n n Toosey Aged &Army Home Care n Uniting AgeWellCommunity Western Tasmania Community Services nn Uniting AgeWell North Northern Community Services n Uniting AgeWell Southern Tasmania n Wynyard Community Care Tasmania Community Services n

Home Care Packages Supplement

Advert Page

DPS Web ID

8ZeR ZtR 97, OBC 8ZeYtR 8ZtR 22 8ZeYtg Note 1 8Z 8ZtR 8ZeYtR 19 8ZeYtR 19 8ZeYtR 8ZetR Note 2 16 8ZetR 8Zt CALD 9, 62 8Zeg Note 3 8ZtR 13 8ZetR 8ZetR CALD 8Zg Note 4 41 8ZetR 41 8ZetR 8ZetR 42 8 IFC 8Ze 18, 78 8Ze ATSI 8ZetRg CALD, Polish 95 8etRg 9, 62 8ZeYtR CALD 9, 62 8ZeYtRg 15 8ZeYtR CALD 8eRg Note 2 47 8ZeYR DVA Community Nursing 8Zt ATSI 20 -21 8Zetg 20 -21 8Zet 20 -21 8ZeYtg CALD 8

21870 15508 22384 18772 17533 38352 17557 17540 22382 17535 17529 18094 38288 17539 17541 17542 15453 17545 17538 17523 21434 15507 17536 21009 17550 17551 17521 17558 21433 17547 17537 17561 17554 17522 17528 18084

Notes

PHONE (03)

1300 003 224 6452 9400 6431 8411 1300 480 771 6277 8800 1300 932 273 6495 1570 6264 7108 6228 3899 6228 3899 1300 782 896 1300 110 254 1300 497 442 6146 1835 1300 988 160 6257 9100 6376 1355 6221 0999 6345 2124 6283 1151 1800 472 273 6243 3108 6335 8900 6331 0311 6295 0004 6269 1200 6343 4057 6435 0340 6208 0500 6243 6044 6278 3256 6391 1202 6411 6500 6715 7000 6282 1193 6442 1760

Note: 1. CALD, Filipino, LGBTIQ, Polish; Priority to retirement village clients (Glenview Close) 2. Includes packages for clients with challenging behaviours

A LEADING SERVICE PROVIDER

Home Care Packages Levels

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 12

95

3. DVA Nursing Program; Private fee-for-service available 4. Servicing rural clients in Meander Valley area

Helping our communities enjoy the life they want to live

Ph (03) 6269 1200

12 Somerville St, Sorell TAS 7172 www.secommunitycare.com.au

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

96

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TA S M A N I A 2 019

Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group CALD

Aged Care Home Name Glenview Community Services

Cultural Group CALD

Aged Care Home Name Southern Cross Care Mount Esk

CALD

Mary's Grange (Southern Cross Care)

Taroona 6227 7000 15465

CALD

Southern Cross Care Sandown Apartments

Sandy Bay 6216 7100 15477

CALD

Southern Cross Care Ainslie House

Low Head 6382 1477 15432

CALD

Southern Cross Care Yaraandoo

Somerset 6435 1010 15436

CALD

Southern Cross Care Glenara Lakes

Youngtown 6343 6777 15446

LGBTIQ

Glenview Community Services

Glenorchy 6277 8800 15512

CALD

Southern Cross Care Guilford Young Grove

PHONE (03 )

DPS Web ID Glenorchy 6277 8800 15512

PHONE (03 )

DPS Web ID St Leonards 6339 1205 15503

Sandy Bay 6225 1025 15511

www.Ag edCareGuide.com.au

TA S M A N I A 2 019

Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group ATSI

Service Provider Karadi Aboriginal Corporation Aged Care

ATSI Bhutanese

SETAC Community Care Uniting AgeWell North Western Tasmania Community Services Community Care Tasmania

1300 722 400 17525

CALD

Bolton Clarke Southern TAS At Home Support

CALD

Community Care Tasmania

CALD

Glenview Home Care

6277 8800

CALD

Mary's Grange Home Care (Southern Cross Care)

CALD

Migrant Resource Centre Home Care Packages South Eastern Community Care - Home Care Packages Southern Cross Care Home Care North West

ATSI

CALD CALD

6272 3511

DPS Web ID 17559

Cultural Group CALD

Service Provider Southern Cross Care Home Care South

6295 0004

17550

CALD

6411 6500

17554

CALD

6146 1835

DPS Web ID 17548

6243 6044

17547

6282 1193

17528

Filipino

The Parkside Foundation Home Care Packages Uniting AgeWell Southern Tasmania Community Services Glenview Home Care

6277 8800

17533

1300 665 444 21170

Italian

Southern Cross Care Home Care South

6146 1835

17548

1300 722 400 17525

LGBTIQ

Care Forward Home Care Packages North West

17533

LGBTIQ

Glenview Home Care

6146 1835

17539

NESB

Community Care Tasmania

6221 0999

17545

Polish

6269 1200

17551

Polish

Glenview Home Care South Eastern Community Care - Home Care Packages

6435 0340

17558

PHONE (03 )

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background

PHONE (03 )

1300 364 876 20955 6277 8800

17533

1300 722 400 17525 6277 8800

17533

6269 1200

17551

www.Ag edCareGuide.com.au

See Definition of Terms page 82

PHONE (03)

Anglicare TAS Home Care Services

1800 466 300

ARC Community Care

1300 406 470

Australian Red Cross Aged Care Services TAS

6235 6077

Better Living Home Care Packages

1300 307 344

Bolton Clarke At Home Support

1300 665 444

Calvary Community Care Tasmania DVA Nursing 1300 660 022 Calvary Community Care Tasmania Home Care 1300 660 022 Campbell Town Health & Community Services

6774 8000

Candice Care

1800 226 342

Care Forward Home Support Services

1300 364 876

Commonwealth Respite & Carelink Centre TAS 1800 052 222 Community Based Support Home Care Services

6208 6600

Community Based Support Home Maintenance 1300 227 827 Community Care Tasmania

1300 722 400

Corumbene Help at Home

6261 7330

Dementia Australia TAS In Home Care Services Family Based Care Tasmania

6325 4600 1800 684 098

Notes Note 99999999999999 1 CHS

In Home Care Services

P Fu Priv nded S er ate Dem ly Fun vice d ed en Dom tia Car Servic es esti e Hea c Ass i sta lth Hom Servic nce e M es Mea ainte ls & nan Med /or Sh ce / Ga opp rden ica ing Nur tion Su ing sing per v & i s / Per son or Pall ion Pha al Care iative Care rma Res ceutic pite al D Soc Care eliver y ial & Tran /or Re c spo rt reation al

TA S M A N I A 2 019

9

9

9999

9 9 9 Overnight and 24 hour care 9 9 Note 2 9999999999999 999999999 999 Servicing Launceston only 9 9 9 999 999999999 9 9 99 999 9 9 99 9 9 9 99 99999 9 99 9 9 9 9 9 9 9 9 9 9 Note 3 9999 99999 999 9 9 9 9 9 9 9 9 9 9 Note 4 9999 99 999999 9 9 9 9 9 9 9 9 9 9 9 9 9 Services available to DVA clients 999 9 9 9 999 9 9 99999 99

Note: 1. Includes access to assistive technology & mobility equipment, carer support & pet care 2. Services provided as daily telephone support through Telecross

97

DPS Web Advert Page ID 23 20953 36-37 38625 38811 22200 20804 19526 19527 18096 38291 21403 18297 17 17524 17 21844 17525 17527 20967 97, OBC 19162

3. Respite care for primary carers; referral service; residential respite booking service 4. Age restrictions apply with home maintenance services

Family Based Care is a community based not for profit organisation that provides In Home and Community Support to the aged, to people with a disability, respite support to their carers, and rehabilitation re-ablement and wellness services.

At Family Based Care our Coordination team will work with you to develop a care plan that best suits your individual support needs.

Our flexible approach to support will provide peace of mind to you and your loved ones that your support needs will be taken care of. We can help you to navigate the My Aged Care System and the NDIS to ensure you get the best value with the minimum of stress.

The In Home Care services we provide include domestic assistance, personal care, meal preparation, assistance with shopping (online & in person), home maintenance, spring cleaning, gardening, assistance during recuperation, and care for the elderly, ill or infirm.

We guarantee a high level of service through our reliable, trusted, and well trained employees.

Contact Family Based Care on

(03) 6431 8411 or free call 1800 684 098

for further information about how we can support you. admin@familybasedcare.org.au ● www.familybasedcare.org.au All employees have a current National Police Check and Working with Vulnerable People certification. Family Based Care is a trusted, local, non faith based provider of home and community support services with offices in Burnie, Devonport, and Launceston.

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

98

PHONE (03)

6277 8800

Guardian Network Home Care Services

1300 932 273

integratedliving Australia Tasmania

1300 782 896

KinCare

1300 110 254

May Shaw Home Care

6257 9100

OneCare Home Care Services North

6345 2124

OneCare Home Care Services South

6283 1151

Prompt Care Brokered Services

1800 472 273

Prompt Care Home Care Services Senior Helpers Concierge Care & Speciality Services Senior Helpers South Eastern Community Care - Home and Community Care Services Southern Cross Care In Home Care Services

1800 472 273 6331 0311 6331 0311 6269 1200 6146 1835

The District Nurses Home Care Services

6208 0500

The District Nurses Private Services The Parkside Foundation Consortium Respite Options The Salvation Army Community Care

6208 0500

Toosey Home Support Program

6391 1202

VisAbility

6232 1222

Wyndarra Centre In Home Care

6452 2722

6243 6044 6278 3256

P Fu Priv nded S er ate Dem ly Fun vice d ed en Dom tia Car Servic es esti e Hea c Ass i sta lth Hom Servic nce e M es Mea ainte ls & nan Med /or Sh ce / Ga opp rden ica ing Nur tion Su ing sing per v & i s / Per son or Pall ion Pha al Care iative Care rma Res ceutic pite al D Soc Care eliver y ial & Tran /or Re c spo rt reation al

See Definition of Terms page 82

Notes

CHS

In Home Care Services Glenview Home Care

www.Ag edCareGuide.com.au

TA S M A N I A 2 019

DPS Web Advert Page ID 22 17533

9999999999 999 999999999 999 9999 99999 99 16 9999999999 999 Servicing Glamorgan-Spring Bay and Dorset 13 999 99 9 999 41 9 9 9 9 9 9 9 9 9 9 9 9 Note 1 41 9 9 9 9 9 9 9 9 9 9 9 9 Note 1 9999999999999 9999999999999 18, 78 9 9 9 9 9 9 9 9 9 9 9 Note 2 18, 78 999 999999999 97 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 3 9, 62 9999999999999 15 9 99999999 999 15 9999999999999 9 9 9 9 9 9 Note 4 47 9999999 99999 9 9 9 9 9 9 9 9 9 9 9 Flexible respite available 99 9 29 9 99999 9 999

Note: 1. Includes services for Veterans and/or VHC clients 2. Includes companionship, overnight & telephone support services

38352 17529 18094 17542 17538 17523 21888 21889 38598 21009 19532 19546 19502 19510 19520 17537 17561 38326 17565

3. CALD; Services available for private clients & Veterans 4. Includes services for clients with challenging behaviours

Aged Care Navigators

Centre Based Care (CBC) See Definition of Terms page 82

Majority of CBC provide for dementia & frail aged clients

SUBURB

PHONE (03)

CHS PF Dem unded Se en Me tia Ca rvice als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp o

rt

If you or somebody you know needs help to understand and navigate the aged care system you can call COTA Tasmania (03) 6231 3265 or Migrant Resource Centre Tasmania (03) 6221 0999 to speak to a Navigator.

Notes

DPS Web Advert Page ID 20655

9 99 9999 Includes overnight cottage respite Campbell Town 6774 8000 9 Campbell Town Health Adult Day Centre 9 999 Services for frail aged & disabled clients Community Based Support Social Groups & Respite Serv Moonah 1300 227 827 9 99 9999 Deloraine 6701 2126 9 99 Deloraine Day Centre 99 Dementia Australia TAS Community Centre Hobart New Town 6279 1100 9 9999999 Includes overnight care at two locations in New Town Dementia Australia TAS Community Centre Launceston Newnham 6325 4600 9 99 999 Lenah Valley 1300 003 224 9 9 EACH Social Activity Group Hobart 99 Smithton 6452 9400 9 Emmerton Park Aged Care Facility 9 9999 Glenorchy 6277 8806 9 99 9999 Includes women's & men's programs on Saturdays Glenview Day Centre Kingston 6169 9490 9 99 Manor Gardens Day Centre 999 Note 1 Baptcare Orana Respite & Social Centre

East Devonport

13 22 78

18096 17 21426 22086 20054 20055 21873 15508 22 19560 18685

Note: 1. Services for frail aged people and their carers ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CRCC Commonweath Respite & Carelink Centre DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

www.Ag edCareGuide.com.au

PF Dem unded Se en Me tia Ca rvice als re Me dica Per tion S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

Centre Based Care (CBC) Majority of CBC provide for dementia & frail aged clients

Regis Day Respite Tasmania - North Regis Day Respite Tasmania - South South Eastern Community Care - Day Respite Centres The Parkside Foundation Day Respite Centre Uniting AgeWell Platypus Club Uniting AgeWell Sunnybrae Club Uniting AgeWell The Cottage Club Westbury Community Health & Day Centre Wyndarra Community & Resource Centre

PHONE (03)

9 9 99 9 99 9999 Legana 1300 188 740 9 9 9999 Respite service also included in-home Warrane 1300 188 740 9 9 9999 Respite service also included in-home Sorell 6269 1200 9 9 9999 Note 1 Lindisfarne 6243 6044 9 999 Includes weekend services Latrobe 6411 6500 9 9 999 Note 2 Kings Meadows 6715 7000 9 9 99 Services also available on Saturdays Mornington 6282 1150 9 9 99 Westbury 6701 2150 9 99 99 Smithton 6452 2722 9 999 9 Swansea 6257 9100

Devonport 6421 0111

Note: 1. CALD; Service available in Brighton, Glamorgan-Spring Bay & Sorell

Day Therapy Centres SUBURB

PHONE (03)

Deloraine Day Centre

Deloraine 6701 2126

Dementia Australia TAS Community Centre Hobart

New Town 6279 1100

Dementia Australia TAS Community Centre Launceston

Newnham 6325 4600

Dementia Australia TAS Community Centre Ulverstone

Ulverstone 6425 8701 Mowbray 1300 782 896

Masonic Care Tasmania Day Therapy Centre

Norwood 6345 7200 West Ulverstone 6425 6668

QVCare Wellness Centre

Lindisfarne 6243 3100

VisAbility

North Hobart 6232 1222

Westbury Community Health & Day Centre

Westbury 6701 2150

Wyndarra Community & Resource Centre

Smithton 6452 2722

Note: 1. Includes hydrotherapy & community nursing services

Products & Services

20 -21 20973 20 -21 20972 20 -21 19501 19460 29 20360

9 9 9 9 Includes counselling services 9 9 Includes counselling services 9 9 Includes counselling services Specialised Senior Wellness Programs 99 9999 Activity programs, meals provided 99999999 Includes hydrotherapy & transport services 9 9 42 9999 999 9 9 9999 9 9 9 9 9 9 Note 1 29 9 Note 2

20054 20055 20056 38351 19534 15459 19515 38326 19460 20360

2. Includes therapeutic massage & pool services

PHONE (03)

Advert Page

DPS Web ID

ADVOCACY & INFORMATION

Products & Services

PHONE (03)

Advert Page

DPS Web ID

ASSESSMENTS

COTA Holidays

1300 140 050

68

37983

OneCare DVA Nursing Services

COTA Membership

1300 140 050

68

37463

Senior Helpers Alzheimer's & Dementia Care

Dementia Australia National Dementia Helpline

1800 100 500

37116

The District Nurses Short Term Restorative Care (STRC)

Dementia Support Australia (DBMAS & SBRT)

1800 699 799

77

38115

CASE MANAGEMENT

Public Trustee Tasmania

1800 068 784

IBC

38869

ARC Community Care

6452 2722

29

37390

OneCare DVA Nursing Services

Wyndarra Centre

95 19155 20975

DPS Web Advert Page ID 22086

Notes

integratedliving Australia Wellness Centre Launceston Mt St Vincent Therapy Centre

IFC 20052 IFC 19519

2. Services available weekly (Wednesdays) and monthly (Saturdays) Com ple Die ment titia ary Div n & N Therap utri ersi ist Exe onal Th tionist rcis e ra Occ e Thera pist upa p is Phy tional t siot The Pod herap rapist ist iatr Reg ist iste Soc red Nu ial W rse Spe orker ech The rap ist

Munnew Day Centre

SUBURB

DPS Web Notes Advert Page ID Services provided in Gladstone & Scottsdale 13 17542 15461

CHS

See Definition of Terms page 82

May Shaw Social Support Groups

99

TA S M A N I A 2 019

6345 2124

41

37383

1300 243 227

18, 78

38597

6208 0500

15

37387

1300 406 470

36 -37

38625

6345 2124

41

37383

Senior Helpers Alzheimer's & Dementia Care

1300 243 227

18, 78

38597

37116

Senior Helpers Parkinson's Care

1300 243 227

18, 78

38596

ALZHEIMER'S & DEMENTIA Dementia Australia National Dementia Helpline

1800 100 500

Dementia Support Australia (DBMAS & SBRT)

1800 699 799

77

38115

The District Nurses Short Term Restorative Care (STRC)

6208 0500

15

37387

Senior Helpers Alzheimer's & Dementia Care

1300 243 227

18, 78

38597

Wyndarra Centre

6452 2722

29

37390

Senior Helpers Parkinson's Care

1300 243 227

18, 78

38596

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

100

Products & Services

PHONE (03)

Advert Page

DPS Web ID

Products & Services

1300 406 470

36-37

38625

6208 0500

15

37387

CONTINENCE ARC Community Care The District Nurses Short Term Restorative Care (STRC)

www.Ag edCareGuide.com.au

TA S M A N I A 2 019

PHONE (03)

Advert Page

DPS Web ID

ARC Community Care

1300 406 470

36-37

38625

KinCare Nursing

1300 733 510

16

37362

6208 0500

15

37387

1300 406 470

36-37

38625

6208 0500

15

37387

1300 406 470

36-37

38625

1300 406 470

36-37

38625

6208 0500

15

37387

MEDICATION MANAGEMENT

CULTURE & ETHNICITY

The District Nurses Short Term Restorative Care (STRC) 1300 406 470

36-37

38625

MOBILITY & TRANSPORT

Senior Helpers Alzheimer's & Dementia Care

1300 243 227

18, 78

38597

The District Nurses Short Term Restorative Care (STRC)

Senior Helpers Parkinson's Care

1300 243 227

18, 78

38596

MODERN TECHNOLOGIES

ARC Community Care

EDUCATION & TRAINING

ARC Community Care

END OF LIFE

ARC Community Care

ARC Community Care

1300 406 470

36-37

38625

PATIENT CARE EQUIPMENT

Public Trustee Tasmania

1800 068 784

IBC

38869

ARC Community Care

FINANCIAL SERVICES

The District Nurses Short Term Restorative Care (STRC)

COTA Insurance

1300 130 050

68

37982

PLACEMENT CONSULTANTS

Public Trustee Tasmania

1800 068 784

IBC

38869

Aged Care Navigators (COTA)

6220 8330

74

37598

Strategic Financial Planning & Insurance

HEALTH & LIFESTYLE ARC Community Care The District Nurses Short Term Restorative Care (STRC)

36-37

38625

6208 0500

15

37387

LEGAL & MEDIATION Public Trustee Tasmania

IBC

38869

1800 882 222

100

38159

1300 406 470

36-37

38625

6269 1200

95

37384

1300 406 470

36-37

38625

SKIN & WOUND CARE ARC Community Care South Eastern Community Care - Community Nursing

1800 068 784

38680

SAFETY & SECURITY MedicAlert

1300 406 470

1300 135 090 7, 83, 98

THERAPY & EXERCISE ARC Community Care

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Stay protected 24/7 and save with our exclusive Seniors Card discounts.

Call 1800 88 22 22 I medicalert.org.au/seniors-dps-tas

Abbreviations AC........................................................................................................................ Aged Care ACAT..........................................................................Aged Care Assessment Team ACF.................................................................................................... Aged Care Facility ATSI................................................................... Aboriginal, Torres Strait Islander CALD......................................................... Culturally and Linguistically Diverse CBC....................................................................................................Centre Based Care CDC...................................................................................... Consumer Directed Care CHSP....................................... Commonwealth Home Support Programme Com'ty.......................................................................................................... Community CRCC............................................Commonwealth Respite & Carelink Centre DAP.....................................................................Daily Accommodation Payment DBMAS.................Dementia Behaviour Management Advisory Service DTC.................................................................................................Day Therapy Centre DVA.................................................................... Department of Veterans' Affairs H/C(are)......................................................................................................... Home Care

HCC........................................................................................ Home Care Community HCP.........................................................................................Home Care Package(s) HCP 1........................................................................... Home Care Package Level 1 HCP 2........................................................................... Home Care Package Level 2 HCP 3........................................................................... Home Care Package Level 3 HCP 4........................................................................... Home Care Package Level 4 HCS............................................................................................ Home Care Service(s) HCSS............................................................... Home & Carer Support Service(s) HSP/S..........................................................Home Support Program/Service(s) IBC...................................................................................................... Inside Back Cover IFC......................................................................................................Inside Front Cover IHC...............................................................................................................In Home Care IL ...................................................................................................Independent Living ILU................................................................................ Independent Living Unit(s) LGA.................................................................................. Local Government Area(s) LGBTIQ.......... Lesbian Gay Bisexual Transgender Intersex Questioning MPHS...................................................................... Multi Purpose Health Service Mt...............................................................................................................................Mount

N/H(ome)............................................................................................. Nursing Home NESB............................................................ Non English Speaking Background NRAS..................................................... National Rental Affordability Scheme OBC................................................................................................ Outside Back Cover Prog...................................................................................................................... Program RAC........................................................................................... Residential Aged Care RAD.........................................................Refundable Accommodation Deposit RAS........................................................................... Regional Assessment Service RLU................................................................................... Retirement Living Unit(s) SBRT...............................................................Severe Behaviour Response Team Serv.....................................................................................................................Service(s) SL........................................................................................................ Supported Living STRC............................................................................ Short Term Restorative Care Tas........................................................................................................................ Tasmania TCP................................................................................. Transition Care Program(s) VHC............................................................................................ Veterans' Home Care Vlg............................................................................................................................. Village W/Centre........................................................................................... Wellness Centre

www.Ag edCareGuide.com.au

Resi de n Sup tial Age port dC Reti ed & A are / SR s rem S sist Hom ent Liv ed Livi ng ing e Ca Cent re Pack re B age Day ased Ca s The r e In H rapy Ce ome ntre Prod Care Se ucts r and vices S er v ices

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION

PHONE (03)

EMAIL

WEBSITE (www.)

Anglicare Tasmania

1800 243 232

customerservice@anglicare-tas.org.au

anglicare-tas.org.au

ARC Support Services

1300 406 470

arcadmin@stgiles.org.au

arcss.com.au

Australia Medic Alert Foundation

1800 882 222

enquiry@medicalert.org.au

medicalert.org.au

Aveo Group

1300 859 656

sales@aveo.com.au

aveo.com.au

Bupa Care Services

1300 245 993

info@bupacare.com.au

bupaagedcare.com.au

Christian Homes Tasmania

6239 3514

services@christianhomes.org.au

christianhomes.org.au

Community Based Support

1300 227 827

admin@cbsaust.org.au

cbsaust.org.au

COTA

1300 140 050

info@cotamembership.org.au

cotamembership.org.au

COTA Australia

(02) 6154 9740

cota@cota.org.au

cota.org.au

Dementia Support Australia

1800 699 799

dsa@dementia.com.au

dementia.com.au

Family Based Care Tasmania

1800 684 098

admin@familybasedcare.org.au

familybasedcare.org.au

9 9

9

6277 8800

admin@glenview.org.au

glenview.org.au

Hobart District Nursing Service

6208 0500

enquiriestdn@thedistrictnurses.org.au

thedistrictnurses.org.au

Independent Health Care Service

6228 3899

ihcs@independenthealth.com.au

independenthealth.com.au

Japara

9649 2100

marketing@japara.com.au

japara.com.au

KinCare Health Services

1300 733 510

mail@kincare.com.au

kincare.com.au

May Shaw Health Centre

6257 9100

mayshaw@mayshaw.com.au

mayshaw.org.au

OneCare

6220 1200

info@onecare.org.au

onecare.org.au

1800 068 784

tpt@publictrustee.tas.gov.au

publictrustee.tas.gov.au

6243 3100

admin@qvcare.com.au

qvcare.com.au

Regis Aged Care

1300 998 100

advice@regis.com.au

regis.com.au

Respect Aged Care

Queen Victoria Care

9 9 9 9 9 9

1300 144 144

info@respect.com.au

respect.com.au

Senior Helpers

6331 0311

admintas@seniorhelpers.com.au

seniorhelpers.com.au

South Eastern Community Care

6269 1200

mail@secommunitycare.com.au

secommunitycare.com.au

1300 761 198

southerncrosscaretas@scctas.org.au

scctas.org.au

6220 8330

advice@strategicfp.com.au

strategicfp.com.au

The Salvation Army Aged Care

1300 111 227

acp.enquiries@aue.salvationarmy.org

agedcare.salvos.org.au

Uniting AgeWell

1300 783 435

info@unitingagewell.org

unitingagewell.org

Wyndarra Centre

6452 2722

info@wyndarra.org.au

wyndarra.org.au

Southern Cross Care (TAS) Strategic Financial Planning & Insurance

9 9

Glenview Community Services

Public Trustee Tasmania

101

TA S M A N I A 2 019

9

9 99 9

Advert Page 23 36-37 100 61 51

99 99

9 999 9 9 9 9 999 99

11, 45

9

17

9 9 9

9 9 99

68 7, 83, 98 77 97, OBC 22 15 19 67

99 9 99 9

99 9 999 9 9 99 99 99 9999 9 9 9 9 9 9 999 9999

16 13 41 IBC 42 IFC 5 18, 78 95 9, 62 74 47 20 -21 29

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Which one are YOU? I know the type of care I want and what to look for

I th i kno nk I w th type of c e I ne are e d have b n’t r ut e ally expl all o ored ptio ns

I kno don’t I’m w wh a for looki t ng o whe r even re star to t

Australia’s largest and most comprehensive aged care provider directory Find information guides, cost calculators, provider profiles and the latest news Easily compare providers based on your needs and find real-life stories about the providers you’re considering

We help you navigate your aged care journey through our print and online resources.

Visit AgedCareGuide.com.au

www.Ag edCareGuide.com.au Name

TA S M A N I A 2 019 Page

Aboriginal and Torres Strait Islander (ATSI)...................................................56 Accommodation Payments.....................................................................................45 Advocacy..........................................................................................................................69 Aged Care Assessment Team (ACAT)..................................................................35 Aged Care Deloraine Kanangra Hostel.....................................................................................................87 Grenoch Home.........................................................................................................87 Aged care explained......................................................................................................6 Aged care flow chart..................................................................................................38 Aged care homes..........................................................................................................39 Aged Care Navigators (COTA)................................................. 7, 83, 98, 100 Anglicare TAS............................................................................................................. 23 Home Care Packages North..............................................................................94 Home Care Packages North West..................................................................94 Home Care Packages South.............................................................................94 Home Care Services..............................................................................................97 Applying to an aged care home............................................................................48 ARC Support Services................................................................................... 36-37 Community Care......................................................................... 94, 97, 99, 100 Australia Medic Alert Foundation............................................................ 100 MedicAlert.............................................................................................................. 100 Australian Red Cross TAS Aged Care Services TAS.......................................................................................97 Aveo.................................................................................................................................. 61 Derwent Waters......................................................................................................90 Mowbray Links........................................................................................................90 Avida Care.......................................................................................................................94 Baptcare Home Help Orana..................................................................................................94 Karingal Community............................................................................................86 Orana Respite & Social Centre........................................................................98 Better Living Homecare Home Care Packages............................................................................................97 Bolton Clarke At Home Support...................................................................................................97 Southern TAS At Home Support....................................................................94 Bupa Aged Care........................................................................................................ 51 South Hobart............................................................................................................89 Cadorna House.............................................................................................................88 Calvary Community Care North Tasmania.......................................................................................................94 South Tasmania......................................................................................................94 Calvary Community Care Tasmania DVA Nursing.....................................97 Calvary Community Care Tasmania Home Care.........................................97 Candice Care..........................................................................................................94, 97 Care Forward.................................................................................................................94 Home Care Packages North..............................................................................94 Home Care Packages North West..................................................................94 Home Support Services......................................................................................97 Care leavers.....................................................................................................................55 Carer support.................................................................................................................80 Case management......................................................................................................72 Centre Based Care........................................................................................................29 Christian Homes Tasmania.......................................................................11, 45 Denison Court..........................................................................................................90 Freeman Court.........................................................................................................90 Freeman Village......................................................................................................90 Hawthorn Village...................................................................................................89 Home Care Services..............................................................................................94

n n n n n n n n n n n n n n n n n n n n n n n n n n n n

n n n n n

Name

Page

Roches Beach Living............................................................................................90 Christian Homes Tasmania continued Snug Independent Living Units.....................................................................90 Snug Village..............................................................................................................89 Wellington Vista Retirement Village...........................................................90 Wells Court................................................................................................................90 Commonwealth Home Support Programme (CHSP).................................12 Commonwealth Respite & Carelink Centre TAS.........................................97 Community Based Support............................................................................. 17 Home Care Packages............................................................................................94 Home Care Services..............................................................................................97 Home Maintenance Program..........................................................................97 Social Groups & Respite Serv..........................................................................98 Community Care Tasmania............................................................................94, 97 Complaints......................................................................................................................43 Consumer Directed Care (CDC)..............................................................................12 Corumbene Nursing Home for the Aged Help at Home...................................................................................................94, 97 Residence...................................................................................................................88 Costs for residential care..........................................................................................44 COTA.................................................................................................................................. 68 Insurance................................................................................................................. 100 Membership.............................................................................................................99 Holidays.......................................................................................................................99 Cultural services............................................................................................................57 Culturally And Linguistically Diverse people (CALD)..................................55

n n n n n n n n n

Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there.

• eg The Manor is actually named OneCare The Manor and listed under OneCare on page 104.

If you know the council district or suburb, refer to pages 83, then use this as a reference which will direct you to the correct page.

Daily Accommodation Payment (DAP).............................................................46 Daily Fees.........................................................................................................................44 Daily living in a nursing home..............................................................................52 Day Therapy Centres...................................................................................................28 Deciding on a home....................................................................................................49 Deloraine Day Centre........................................................................................98, 99 Dementia Australia.........................................................................................................

National Dementia Helpline............................................................................99 TAS Community Centre Hobart..............................................................98, 99 TAS Community Centre Launceston....................................................98, 99 TAS Community Centre Ulverstone..............................................................99 TAS In Home Care Services...............................................................................97 Dementia support.......................................................................................................76 Dementia Support Australia........................................................................... 77 Dementia Support Australia (DBMAS & SBRT).....................................99 Disability..........................................................................................................................56 EACH Home Care Packages............................................................................................95 Social Activity Group Hobart...........................................................................98 Emmerton Park.................................................................................................................

Aged Care Facility..........................................................................................86, 98 Community Care.....................................................................................................95

n n n n n n n n n n

Abbreviations See page 100

Name

103 Page

End of life care...............................................................................................................79 Extra Services.................................................................................................................54 Family Based Care Tasmania....................................................... 95, 97, OBC Feros Care At Home Services Feros Care Northern Tasmania................................94 At Home Services Feros Care Southern Tasmania................................94 Financial advice............................................................................................................74 Financially disadvantaged......................................................................................56 Flinders Island Multi Purpose Centre..............................................................87 Freedom Home Care..................................................................................................95 Glenview Community Services.............................................................. 22, 89 Glenview Close........................................................................................................90 Glenview Day Centre............................................................................................98 Glenview Home Care....................................................................................95, 98 Guardian Network Home Care Services.................................................95, 98 Home care flow chart.................................................................................................10 Home Care Packages..................................................................................................16 Homeless..........................................................................................................................56 How to use the DPS Guide..........................................................................................4 Huon Regional Care Dover.............................................................................................................................89 Franklin........................................................................................................................89 Home Care.................................................................................................................95 Tasman.........................................................................................................................90 Independent Health Care Service............................................................... 19 Hobart..........................................................................................................................95 Southern Tasmania...............................................................................................95 Independent Living Centres....................................................................................33 integratedliving Australia Tasmania.............................................................................................................95, 98 Wellness Centre Launceston............................................................................99 Japara.............................................................................................................................. 67 Cosgrove Cottages.................................................................................................90 Riverside Views Residential Care...................................................................88 Sandhill Residential Care...................................................................................87 KinCare........................................................................................................... 16, 95, 98 Nursing..................................................................................................................... 100 Let’s Get Care.................................................................................................................95 LGBTIQ...............................................................................................................................55 Masonic Care Tasmania Manor Gardens Day Centre...............................................................................99 Community Support Services.........................................................................95 Day Therapy Centre...............................................................................................99 Fred French................................................................................................................87 Freemasons Home.................................................................................................88 Peace Haven..............................................................................................................87 May Shaw Health Centre................................................................................... 13 Swansea Living.......................................................................................................90 Home Care.........................................................................................................95, 98 Social Support Groups.........................................................................................99 Scottsdale - Aminya.............................................................................................87 Scottsdale - James Scott....................................................................................87 Swansea......................................................................................................................88 Medea Park Association Community Care.....................................................................................................95 Residential Care......................................................................................................87 Meercroft Care..............................................................................................................86 Melaleuca Home for the Aged............................................................................86 Menarock Life The Gardens...................................................................................89

n n n n n

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n n n n n n n n n n n n n n n n n n n n

104

www.Ag edCareGuide.com.au

TA S M A N I A 2 019

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Midlands Multi Purpose Health Centre..........................................................90 Migrant Resource Centre Home Care Packages.........................................95 Mobility............................................................................................................................32 Moving into a home...................................................................................................50 Mt St Vincent Nursing Home & Therapy Centre Mt St Vincent Nursing Home...........................................................................86 Mt St Vincent Therapy Centre..........................................................................99 Multicultural..................................................................................................................57 Munnew Day Centre.................................................................................................99 OneCare......................................................................................................................... 41 Barossa Park Independent Living Units....................................................90 DVA Nursing Services...........................................................................................99 Home Care Services North........................................................................95, 98 Home Care Services South........................................................................95, 98 The Manor Gardens Independent Living Units.....................................90 Barossa Park Lodge...............................................................................................89 Bishop Davies Court..............................................................................................89 Rubicon Grove..........................................................................................................86 The Manor..................................................................................................................87 Umina Park................................................................................................................86 Palliative care................................................................................................................79 Partners in Culturally Appropriate Care (PICAC)..........................................57 Placement consultants..............................................................................................70 Private home care........................................................................................................26 Prompt Care Brokered Services..................................................................................................98 Home Care Packages............................................................................................95 Home Care Services..............................................................................................98 Public Trustee - Tasmania............................................................ 99, 100, IBC Quality standards........................................................................................................43 Queen Victoria Care............................................................................................... 42 Village..........................................................................................................................90 Home Residential Care........................................................................................88 QVCare Home Care Packages...........................................................................95 QVCare Wellness Centre......................................................................................99 Refundable Accommodation Deposit (RAD)..................................................46 Regional Assessment Service (RAS)....................................................................34 Regis Aged Care...................................................................................................... IFC Regis Retirement Living Tasmania - Norwood......................................90 Day Respite Tasmania - North........................................................................99 Day Respite Tasmania - South........................................................................99 Home Care Tasmania North.............................................................................95 Tasmania - Eastern Shore..................................................................................88 Tasmania - Legana................................................................................................88 Tasmania - Norwood...........................................................................................87 Respect Aged Care..................................................................................................... 5 Coroneagh Park.......................................................................................................86 Eliza Purton Home................................................................................................86 St Ann’s........................................................................................................................ 89 Tyler Village.......................................................................................................87, 90 Wellington Views...................................................................................................88 Respite care.............................................................................................................30, 53 Retirement living.........................................................................................................60

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Rural & regional...........................................................................................................56 Senior Helpers.................................................................................. 18, 78, 95, 98 Alzheimer’s & Dementia Care..............................................................99, 100 Concierge Care & Speciality Services..........................................................98 Parkinson’s Care........................................................................................... 99, 100 SETAC Community Care...........................................................................................95 Short Term Restorative Care...................................................................................32 South Eastern Community Care................................................................... 95 Community Nursing.......................................................................................... 100 Day Respite Centres..............................................................................................99 Home and Community Care Services.........................................................98 Home Care Packages............................................................................................95 Southern Cross Care (TAS)............................................................................9, 62 Ainslie Units Westbury........................................................................................91 Ainslie Village Low Head...................................................................................91 Ainslie Village/Chalet Launceston................................................................91 Fairway Rise Lifestyle Village..........................................................................91 Glenara Lakes Lifestyle Village.......................................................................91 Guilford Young Grove Lifestyle Village.......................................................91 Lawrenny Court & Hamilton Place Units..................................................91 Mary’s Grange (Southern Cross Care).........................................................89 Mary’s Grange Home Care (Southern Cross Care)................................95 Mary’s Grange Villas.............................................................................................91 Saint Canice Lifestyle Village...........................................................................91 Sandown Lifestyle Village................................................................................91 Taroona Villas...........................................................................................................91 Yaraandoo Village..................................................................................................91 Ainslie Chalet...........................................................................................................87 Ainslie House............................................................................................................87 Fairway Rise..............................................................................................................88 Glenara Lakes...........................................................................................................87 Guilford Young Grove...........................................................................................89 Home Care North...................................................................................................95 Home Care North West.......................................................................................95 In Home Care Services.........................................................................................98 Mount Esk..................................................................................................................87 Rosary Gardens.......................................................................................................89 Sandown Apts.........................................................................................................89 Yaraandoo..................................................................................................................86 Special needs groups.................................................................................................55 Strategic Financial Planning & Insurance.................................. 74, 100 Support at home..........................................................................................................11 Supported living...........................................................................................................58 Tandara Lodge Community Care........................................................................86 Tasmania Health Service - North Beaconsfield District Health Service...........................................................88 Campbell Town Health & Com’ty Services.............................. 88, 94, 97 Campbell Town Health Adult Day Centre.................................................98 Westbury Community Health & Day Centre...........................................99 Tasmania Health Service - North West HealthWest Home Care Packages.................................................................95 King Island Multi Purpose Centre.................................................................86 West Coast District Hospital Lyell House..................................................86

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The District Nurses................................................................................................. 15 Home Care Packages............................................................................................95 Home Care Services..............................................................................................98 Private Services.......................................................................................................98 Short Term Restorative Care (STRC).................................................. 99, 100 The Parkside Foundation Consortium Respite Options............................................................................98 Day Respite Centre................................................................................................99 Home Care Packages............................................................................................95 The Salvation Army Aged Care...................................................................... 47 Barrington Lodge Aged Care Centre............................................................89 Community Care.............................................................................................95, 98 Toosey Aged & Community Care........................................................................88 Home Care.................................................................................................................95 Home Support Program.....................................................................................98 Transition Care Program...........................................................................................31 Uniting AgeWell.............................................................................................. 20-21 Aldersgate Community Kings Meadows..................................................87 Aldersgate Community Newnham..............................................................87 Aldersgate Village Units.....................................................................................91 Denison Court Units.............................................................................................91 Glenrowan Village Units....................................................................................91 Kingston Units.........................................................................................................91 Latrobe Community, Strathdevon................................................................86 Lillian Martin Community................................................................................88 Montrose Units........................................................................................................91 Mornington Units..................................................................................................91 New Town Units......................................................................................................91 North Western Tasmania Community Services.....................................95 Northern Tasmania Community Services.................................................95 Platypus Club...........................................................................................................99 Queenborough Rise Community...................................................................89 Queenborough Rise Units.................................................................................91 Rosetta Community Strathaven....................................................................89 Rosetta Community Strathglen.....................................................................89 Sorell Community Ningana..............................................................................90 Sorell Units................................................................................................................91 Southern Tasmania Community Services................................................95 Strathdevon Units.................................................................................................91 Strathglen Mews....................................................................................................91 Strathglen Units.....................................................................................................91 Sunnybrae Club.......................................................................................................99 The Cottage Club....................................................................................................99 Wesley Court Units................................................................................................91 Useful phone numbers.................................................................................................7 Veterans’ support.................................................................................................28, 55 VisAbility..................................................................................................................98, 99 Waiting lists....................................................................................................................48 Wyndarra Centre............................................................................................. 29, 99 In Home Care............................................................................................................98 Community & Resource Centre......................................................................99 Wynyard Care Centre................................................................................................86 Wynyard Community Care.....................................................................................95

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Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there.

• eg The Manor is actually named OneCare The Manor and listed under OneCare on page 104.

If you know the council district or suburb, refer to pages 83, then use this as a reference which will direct you to the correct page.

Abbreviations See page 100

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Home Care Packages Family Based Care Tasmania provides Home Care Packages to eligible My Aged Care participants. We can help you to live independently in your home with the support services of your choice that promote your health and wellbeing.

We provide the following supports . . .

Domestic assistance, Personal care, Help with shopping, banking and connecting with community and general home help to maintain wellness and indepent living at home.

National Disability Insurance Scheme (NDIS) Family Based Care Tasmania provides a wide range of support services to people living with disability under the National Disability Insurance Scheme (NDIS).

We have a dedicated team who provide individual support to assist people living with disability to enjoy independence at home and in the community.

Tidswell Consulting and the Vocational Assesment Centre Through Tidswell Consulting and the Vocational Assessment Centre we provide Vocational Rehabilitation and Vocational Services for Tasmanians who are disadvantaged in the labour market whether by injury, disability or other factors.

We consistently achieve vocational outcomes for workers whose careers are disrupted by injury or illness and provide quality, cost effective injury management services for commercial clients.

Work Cover Accredited Workplace Rehabilitation Provider (WRP), Injury Management Coordinator (IMC) and Specialist Return to Work Coordinator (RTWC) in the Aged Care Industry

Contact Us Freecall

1800 684 098

Office Locations

50B Frankland St, Launceston 73-75 Mount St, Burnie 70 Oldaker St, Devonport 64 Burnett St, North Hobart

Email

admin@familybasedcare.org.au

Website

www.familybasedcare.org.au