Aged Care Guide Western Australia 2023

2 3 RD E D I T I O N

AGED CARE GUIDE A

DPS

PUBLICATION

Western Australia Home Care | Residential Care

RESEARCH

PREPARATION

GETTING ASSESSED

FINDING PROVIDERS

MANAGING YOUR SERVICES

AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

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most people, Joan found getting “ Like care for her husband at home really Leonie Demunk, Amana Living Customer Care

“Joan was finding it harder to care for her husband Arthur, as his needs increased.

She was also finding it overwhelmingly complicated to get the added support he needed to continue living at home.

My professional training and hands-on experience at Amana Living meant I was able to explain things in plain language and help her through each of the steps, just like we’ve done for thousands of other people.

If you’re also finding all this a bit complicated, just call me, and we’ll sort it out together.”

Professionally trained. Naturally kind.

1300 26 26 26 | amanaliving.com.au

“

complicated. Until she called me.

Aged Care Guide

COTA message.................................................................................................................................................................................................................................................................... 2 From the CEO........................................................................................................................................................................................................................................................................ 3 Useful phone numbers and websites................................................................................................................................................................................ 4 How to use the Aged Care Guide................................................................................................................................................................................................ 6 Step 1 > Research....................................................................................................................................................................................................................................................... 9 – Research overview. ........................................................................................................................................................................................................................................... 9 – Getting started......................................................................................................................................................................................................................................................14 – My Aged Care..........................................................................................................................................................................................................................................................14 – Assessments...............................................................................................................................................................................................................................................................14 – Flow charts....................................................................................................................................................................................................................................................................16 – Support at home...............................................................................................................................................................................................................................................18 – Commonwealth Home Support Programme..........................................................................................................................................20 – Home Care Packages................................................................................................................................................................................................................................24 – Private home care...........................................................................................................................................................................................................................................39 – Veterans' support. ...........................................................................................................................................................................................................................................40 – Respite at home.................................................................................................................................................................................................................................................42 – Transition care.......................................................................................................................................................................................................................................................44 – Flexible restorative care......................................................................................................................................................................................................................45 – Wellness centres................................................................................................................................................................................................................................................46 – Transport services...........................................................................................................................................................................................................................................48 – Assistive technology..................................................................................................................................................................................................................................51 – Aged care homes.............................................................................................................................................................................................................................................56 – Applying to a home....................................................................................................................................................................................................................................65 – Waiting for residential care..........................................................................................................................................................................................................65 – Deciding on a home..................................................................................................................................................................................................................................68 – Moving into a home..................................................................................................................................................................................................................................70 – Daily living in a nursing home...............................................................................................................................................................................................74 Step 2 > Preparation....................................................................................................................................................................................................................................... 77 – Preparation overview..............................................................................................................................................................................................................................77 – Aged Care Checklist....................................................................................................................................................................................................................................79 – Cost for residential care......................................................................................................................................................................................................................81 – RAD and DAP explained....................................................................................................................................................................................................................83 – Financial advice...................................................................................................................................................................................................................................................84 – Estate planning....................................................................................................................................................................................................................................................87 Step 3 > Getting assessed.................................................................................................................................................................................................................... 90 – Getting assessed overview...........................................................................................................................................................................................................90 – What you should prepare...............................................................................................................................................................................................................90 – How long does it take?.........................................................................................................................................................................................................................92 Step 4 > Finding providers................................................................................................................................................................................................................ 94 – Finding providers overview........................................................................................................................................................................................................94 – Choosing a provider..................................................................................................................................................................................................................................95 – Placement consultants.........................................................................................................................................................................................................................96 – Directory Lists & Reference Indexes...................................................................................................................................................................... 103 – Definition of terms................................................................................................................................................................................................................................... 146 Step 5 > Managing services.........................................................................................................................................................................................................148 – Managing services overview. .............................................................................................................................................................................................. 148 – Self managing your HCP.............................................................................................................................................................................................................. 149 – Resident agreement.............................................................................................................................................................................................................................. 151 – Supported living........................................................................................................................................................................................................................................... 152 – Extra services....................................................................................................................................................................................................................................................... 153 – Cultural services............................................................................................................................................................................................................................................. 154 – Special needs groups.......................................................................................................................................................................................................................... 156 – Community Visitors Scheme................................................................................................................................................................................................ 157 – Advocacy..................................................................................................................................................................................................................................................................... 158 – Carer support...................................................................................................................................................................................................................................................... 160 – Dementia support..................................................................................................................................................................................................................................... 163 – End of life care.................................................................................................................................................................................................................................................. 165 Organisation & Business index...............................................................................................................................................................................................166 Index..............................................................................................................................................................................................................................................................................................168 www.A g e d C a re Gu ide. c o m . a u

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Contents

WESTERN AUSTRALIA Edition 23

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Aged Care Guide

WESTERN AUSTRALIA Edition 23

COTA message Transparency of information is one of the many key things COTA Australia has advocated on aged care reforms throughout the years. The Royal Commission into the Quality & Safety of Aged Care highlighted so many issues and revealed shocking stories of the experiences people have had. It set Australia on a path of serious and fundamental reform.

COTA message

Throughout this Council on the Ageing (COTA) Australia has consistently and forcefully advocated for aged care that is of high quality, transparent and based on aged care services that are delivered in a way that upholds older people’s human rights.

The Royal Commission accepted many of these points and we are now seeing the development of a new rights based Aged Care Act, redesign of the support at home system to help more people remain independent in their own homes – where most people want to stay as they age - new transparent information sources like the Star Rating system, more staffing in aged care facilities and better funding for better care.

The job is not yet done. But COTA Australia remains on the case in aged care reform and in many other areas that impact on your life – like health care and employment. Tackling the impacts of ageism head on. Ensuring that older people have the same rights – including access to good information to make their own decisions – without question.

Finding the right aged care service for yourself, or assisting your loved one, is one of the most important things you will ever have to do. Yet it can be hard to find the information you need to help you make this decision.

This Guide can assist you to find and make the right decision. It is an independent resource to make you aware of options available in your local area. You can order a hard copy to browse through and share with families or friends. Alternatively, you may go online at AgedCareGuide.com.au if that’s your preference where you can filter your searches to just those services in a local area and request a quote from the provider you select.

COTA Australia, as the national peak advocacy body for people over 50 years of age, has partnered with DPS because we both value and focus on the need for you to have good information to make choices. More than that though, AgedCareGuide.com.au gives you the opportunity to leave a review of the services – be they provided in the home, in a nursing home or a retirement village. All of us like to hear from our peers or others in the same situation about what is good, bad or indifferent when making decisions. Your experience and feedback provides more invaluable information for another person in their search and decision making.

I hope you will find this guide useful in your decision making and that you will share your experiences to help others in the same situation. And we will continue the work to make aged care services better and uphold your rights in all of their interactions with you.

Wishing you all the best in finding the service that is right for you.

Patricia Sparrow

CEO, COTA Australia Aged Care Guide Western Australia 2024, 23rd Edition Printed October 2023 RRP $44, inc GST Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

DPS Publishing Pty Ltd ● 1300 186 688 ● PO Box 1026, Pasadena SA 5042 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

w w w.A gedCareGuide. c o m.au

Aged Care Guide

WESTERN AUSTRALIA Edition 23

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From the CEO Welcome to the 23rd edition of the Aged Care

Guide Western Australia. For more than 20 years,

the Aged Care Guide, previously known as the

DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia.

Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options.

To help you understand the aged care process even better we have created

easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care.

The articles in the front half of the book give detailed descriptions of the

various aged care services available and discuss any financial and legal issues you need to be aware of, as well as who can assist with expert advice around advocacy and placement.

The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers.

An extensive list of retirement living operators and private providers of homes and services are also included.

You can use the printed Aged Care Guide in conjunction with our website

– AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement

ITALO-AUSTRALIAN WELFARE & CULTURAL CENTRE INC. Celebrating 67 years of Caring for the Community Our services include: ICare Home Care Packages (L1- 4): Italian Specific; CALD & General General Welfare Services Aged Care Volunteer Visitors Scheme (Home Care: one-to-one) (Residential Care: one-to-one; groups) Community Information Seminars School Educational Program: Mainstream Italian Insertion Highly Rated Bilingual Childcare (Italian-English) [0-6 yrs] Cultural Events and Activities including the Annual Italian Festival Justice of the Peace (JP) Signing Centre [by appointment]

villages, as well as professional services and products.

Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product.

Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website.

Alternatively you may wish to use our Compare & Connect tool to help you

find and compare aged care providers that best meet your needs and search criteria in your preferred area to help with the decision making process.

We are also promoting transparency in the sector and opening up dialogue between consumers and providers through Ratings and Reviews on

AgedCareGuide.com.au, which gives you the opportunity to share positive or negative stories about your aged care experience with a service and for

providers to respond to this feedback and address any potential concerns.

We would like to wish you all the best as you embark on your journey in

locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care

provider, or product and service provider that you found their details in the

Aged Care Guide.

We welcome any suggestions on information we can provide in the next

edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist

in your journey. Simply email info@dps.com.au .

I look forward to hearing from you.

www.A g e d C a re Gu ide. c o m . a u

Michelle Beech – CEO

The Italo-Australian Welfare & Cultural Centre Inc has been a State Peak Organisation for the Italian Community in Western Australia since its inception in 1956. Over the years, it has helped many thousands of people through its charitable fundraising events, including its numerous educational, aged care, welfare, child care, cultural and social programs and activities which are offered for the total benefit of both the Italian and Australian Communities.

We take pride in the quality of our services and in the quality of our care Head Office 209 Fitzgerald St, Perth WA 6000 T: 08 9228 2220 F: 08 9228 2221 E: centro@iawcc.org.au 9.00am to 5.00pm (M-F)

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Aged Care Guide

WESTERN AUSTRALIA Edition 23

Useful phone numbers and websites

Useful phone numbers and websites

Advocacy

Health

Advocare 1800 655 566

advocare.org.au

CarerHelp

carerhelp.com.au

Carers Australia 02 6122 9900

carersaustralia.com.au

Carers WA 1300 227 377

carerswa.asn.au

COTA (WA) 08 9472 0104

cotawa.org.au

Arthritis Australia 1800 011 041

arthritisaustralia.com.au

Beyond Blue 1300 224 636

beyondblue.org.au

Dementia Australia 1800 100 500

dementia.org.au

Dementia Behaviour Management Advisory Services (DBMAS) 1800 699 799 dementia.com.au

nationalseniors.com.au

Dementia Support Australia (DSA) 1800 699 799 dementia.com.au

Office of the Public Advocate 1300 858 455 publicadvocate.wa.gov.au

Diabetes Australia 1800 177 055

diabetesaustralia.com.au

Hearing Australia 13 44 32

hearing.com.au

National Seniors 1300 765 050

Older Person’s Advocacy Network (OPAN) 1800 700 600 opan.org.au WA Elder Abuse Helpline 1300 724 679

advocare.org.au

Cultural

Aboriginal Interpreting WA (AIWA) 1800 330 331 aiwaac.org.au Centre for Cultural Diversity in Ageing (PICAC) 03 8823 7979 culturaldiversity.com.au Ethnic Communities Council of WA 08 9227 5322 eccwa.org.au Federation of Ethnic Communities’ Councils of Australia 02 6282 5755 fecca.org.au Partners in Culturally Appropriate Care (PICAC) WA 08 9300 3165 fortisconsulting.com.au/picac Translating and Interpreting Service 13 14 50 tisnational.gov.au

Government

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 My Aged Care 1800 200 422

dva.gov.au

myagedcare.gov.au

Services Australia - Carers & Disability 13 27 17 servicesaustralia.gov.au/carers Services Australia - Medicare 13 20 11 servicesaustralia.gov.au/medicare Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au/ageing

National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500

dementia.org.au

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ commonwealth-seniors-health-card

Legal

Legal Aid WA Helpline 1300 650 579

legalaid.wa.gov.au

Northern Suburbs Community Legal Centre 08 9440 1663 nsclegal.org.au Public Trustee WA 1300 746 116

publictrustee.wa.gov.au

State Administrative Tribunal 1300 306 017 sat.justice.wa.gov.au

Other

Aged Care Guide 1300 186 688

AgedCareGuide.com.au

Carer Gateway 1800 422 737

carergateway.gov.au

National Relay Service 1800 555 660

accesshub.gov.au

ned (National Equipment Database) 08 9381 0600 askned.com.au Open Arms - Veterans & Families Counselling 1800 011 046 openarms.gov.au Relationships Australia 1300 364 277 Seniors Card (WA) 1800 671 233

relationships.org.au seniorscard.wa.gov.au

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Brightwater Inglewood A brand-new aged care home welcoming residents Brightwater Inglewood brings together 120 years of experience and expertise to create a community, where you, your family and friends will feel perfectly at home, while knowing you are receiving the best care and support.

Nestled within beautiful gardens and overlooking parklands and a nearby golf course, Brightwater Inglewood is home to 128 residents in eight individual houses across two levels, featuring:

Based on the concept of a social model of care, Brightwater Inglewood has been designed with individual households, each home to a small community of just 16 residents with shared spaces where you and your family and friends can come together and connect.

• State-of-the art private rooms • Spacious communal areas and intimate dining rooms • Physio and gym room, hairdresser and much more.

Exceeding Australian standards, the heating, air conditioning and ventilation system is able to exhaust indoor air at a rapid rate, instantly bringing clean, fresh air in when required.

Brightwater’s care is backed up by our dedicated Research Centre and their university partners, assisting us to discover new ways to improve the wellbeing and quality of lives of our residents, care does not get any better than at Brightwater Inglewood.

For more information about Brightwater Inglewood, please visit us at www.brightwatergroup.com or ring 1300 223 968.

Aged Care Guide

How to use the ACG

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WESTERN AUSTRALIA Edition 23

How to use the Aged Care Guide

The information featured in this 23rd edition of the Aged Care Guide Western Australia will inform you on a number of considerations when choosing accommodation and care options.

The information in this Guide will help you understand aged care, in home and community care options in Australia.

The Aged Care Guide also includes a comprehensive directory of in home care services (see pages 105 –106); Home Care package providers (see pages 107–116); residential aged care homes (see pages 117–138); and facilities or services specific to your cultural background (see pages 139 –142).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

The index on page 168 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or products/services in the back of the Guide.

Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

Welcome

to Holistic Care At Seaforth Gardens Aged Care Centre, our goal is to provide a unique experience of choice, lifestyle and belonging for all people as they age. We don’t have clients, only family. We’d love to really get to know you – your clinical, social, emotional and spiritual needs, your experiences, hobbies, likes and dislikes. This goes on to enrich our own lives and makes us who we are and what we do – providing care from the heart, since 1880.

Ask us about:  24-hour permanent residential care  Short term and post-hospitalisation respite care

Whatever your stage in life, you will feel at home with us.

08 9398 2116

agedcare.salvos.org.au TheSalvationArmyAgedCare w w w.A gedCareGuide. c o m.au

PB

PB

You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home.

Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 103 –104. Each of these lists are in alphabetical order and you can then refer to the page referenced.

Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 139 –142.

Searching for other services . . .

If you are looking for Centre Based Care, Day Therapy Centres, or other Products and Services, you can find this in the directory section from page 142 onwards.

Visit AgedCareGuide.com.au for a complete list of services available near you.

2 3 RD E D I T I O N

A

DPS

Finding Providers

WESTERN AUSTRALIA Edition 23

AGED CARE GUIDE

109

Council (LGA*) Maps

Perth North

These maps provide you with a geographical reference to the Council areas in Western Australia.

PUBLICATION

Metro East Metro North Metro South Perth North Perth South

Western Australia

Metro

Finding Providers

140

Cultural Group Croatian

PHONE DPS (08) Web ID Mirrabooka 9207 4666 38885

Aged Care Home Name Villa Dalmacia Aged Care Facility

PHONE DPS (08) Web ID Spearwood 9418 5222 16763

Villa Dalmacia Aged Care Facility

Spearwood 9418 5222 16763

Italian

Villa Terenzio

Marangaroo 9247 0888 16656

Fair Haven Home

Armadale 9399 7173 16990

Jewish

Maurice Zeffert

Dianella 9375 4600 17018

LGBTIQ

Hall & Prior Tuohy Aged Care Home

Dutch

Manoah House

European

Italian Village Fremantle

European

Narrogin Cottage Homes

Martin 9398 5031 17009 White Gum Valley 9430 8111 16998 Narrogin 9881 1677 16991

Fmr Yugoslavian MYVISTA Balcatta

Metro North

Home Care | Residential Care Metro East Perth South

North Perth 9227 2900 16770

Macedonian Hall & Prior Leighton Aged Care Home Macedonian MYVISTA Balcatta

Mirrabooka 9207 4666 38885

Macedonian MYVISTA Mirrabooka

Italian

Aegis Shoreline

North Coogee 6268 1500 22364

NESB

Hellenic Community Aged Care

Italian

Aegis St Michael's

North Perth 9227 2900 16770

Polish

Residency by Dillons Mount Lawley

Italian

Hall & Prior Leighton Aged Care Home Italian Village Fremantle

West Perth 9328 9355 16631 White Gum Valley 9430 8111 16998

Italian

MYVISTA Balcatta

Balcatta 6393 1000 16676

Italian

MYVISTA Mirrabooka

Mirrabooka 9207 4666 38885

Italian

Residency by Dillons Mount Lawley

Midland 9274 1756 16766

Macedonian Aegis St Michael's

Balcatta 6393 1000 16676

Fmr Yugoslavian MYVISTA Mirrabooka

Italian

West Perth 9328 9355 16631 Balcatta 6393 1000 16676 Mirrabooka 9207 4666 38885 Dianella 9303 3870 16774 Mount Lawley 9271 5674 16697

Portuguese Villa Dalmacia Aged Care Facility

Spearwood 9418 5222 16763

Serbian

MYVISTA Balcatta

Serbian

MYVISTA Mirrabooka

Mirrabooka 9207 4666 38885

Vietnamese Residency by Dillons Mount Lawley

Mount Lawley 9271 5674 16697

Balcatta 6393 1000 16676

Mount Lawley 9271 5674 16697

Finding Providers

WESTERN AUSTRALIA Edition 23

Culturally Appropriate Home Care Packages Metro South Mid West Far North Mid North Mid West South South East

Regional

South

RESEARCH

PREPARATION

GETTING ASSESSED

FINDING PROVIDERS

MANAGING YOUR SERVICES

AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

www.A g e d C a re Gu ide. c o m . a u

Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group African Arabic

Far North

Mid North

South East

*Local Government Area

Service Provider Comfort Keepers Perth - South of the River

PHONE (08)

9315 2200

DPS Web ID 19580

Comfort Keepers Perth - South of the River

9315 2200

Arabic

Home Caring

1300 875 377 39049

Arabic

Multicultural Services Centre of WA

9328 2699

19580

Cultural Group ATSI ATSI

Service Provider People Who Care People Who Care - Perth Metro Region

ATSI

People Who Care North Metro

ATSI

Shire of Narrogin Regional Homecare

PHONE (08)

9379 1944 9379 1944

DPS Web ID 16834 19555

9379 1944

19559

9890 0700

17751

Arabic

St Basil's Home Care Packages

6146 2585

17777

ATSI

WACHS Kimberley Aged & Community Services

9192 0333

17749

Asian

Chung Wah CC Home Care Packages

9328 3988

17754

ATSI

Warmun Community (Turkey Creek) AC Services

0427 867 245 17787

Asian

Home Caring

1300 875 377 39049

ATSI

White Oak Home Care Packages

9301 0299

Asian

Multicultural Services Centre of WA

Asian

Triple A Care

Asian

Umbrella Multicultural Community Care Services

ATSI

Bethanie Community Care Mid West

ATSI

Cockburn Care Home Care Packages

ATSI

Enrich Living Services WA Metropolitan

168

WESTERN AUSTRALIA Edition 23

Cultural Group Italian

Aged Care Home Name MYVISTA Mirrabooka

Croatian Dutch

38813

9328 2699

38813

9328 3435

17782

ATSI ATSI

9275 4411

21464

Bosnian

13 11 51

18421

Bosnian

9411 3780

17735

Bosnian

1300 202 003 17723

Bosnian

Wiluna Aged Care Services Yaandina Aged Care Centre MCWA - Aged Care With A Difference Peel Community Care

9981 8641 9182 1365

20085 17790 16706

03 9318 1111 22041 9531 2076

38762

Rainbow Multicultural Aged Care Program

9271 2026

St Simeon Healthcare

02 8645 4010 43604

ATSI

HCP Country Region| Southern Plus

1300 000 161 17776

Bosnian

St Simeon HealthCare Service (WA)

0478 184 732 38307

ATSI

Home Care | Southern Plus

1300 000 161 17729

Burmese

Chung Wah CC Home Care Packages

9328 3988

17759

Managing Services

Abbreviations............................................................................................................ 106 Aboriginal and Torres Strait Islander (ATSI) ............................................. 156 Accommodation payment ....................................................................................82 ACAS Assessment...............................................................................................15, 90 Advocacy...................................................................................................................... 158 Aged Care Assessment Team (ACAT) .......................................................15, 90 Aged care flow chart................................................................................................17 Aged care homes ......................................................................................................56 Accommodation payments .............................................................................82 Accreditation and certification......................................................................58 Charter of rights ....................................................................................................62 Complaints................................................................................................................64 Costs .............................................................................................................................81 Cultural Services ................................................................................................. 154 Daily care fee ...........................................................................................................81 Directory listings ..................................................................................... 117-138 Payment options ...................................................................................................83 Quality standards..................................................................................................58 RAD & DAP ................................................................................................................83 Applying to a home..................................................................................................64 Assessment ...................................................................................................................14 Assistive technology ................................................................................................51 Care leavers ................................................................................................................ 156 Care planning............................................................................................................ 102 Carer support ............................................................................................................ 160 Case management ................................................................................................. 100 Centre Based Care services ...................................................................................46 Directory listings ..................................................................................... 142-144 Changed behaviours ............................................................................................. 164 Checklist..........................................................................................................................79 Choosing a provider .................................................................................................95 Commonwealth Home Support Programme (CHSP) ...........................20 Urgent needs ...........................................................................................................23 Community Visitors Scheme............................................................................. 157 Consumer Directed Care.........................................................................................19 Costs for residential care........................................................................................81 Counselling services .............................................................................................. 160 Cultural services ...................................................................................................... 154 Directory listings ..................................................................................... 139-142 Culturally and Linguistically Diverse (CALD) ........................................... 156 Daily Accommodation Payment (DAP)..........................................................83 Daily care fee ................................................................................................................81 Daily living ....................................................................................................................74 Day Therapy Centres.................................................................................................46 Directory listings ................................................................................................ 144 Deciding on a home .................................................................................................68 Definition of often used terms ........................................................................ 146 Dementia support .................................................................................................. 163

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WESTERN AUSTRALIA Edition 23

Directory listings .......................................................................................... 103-145 Aged care home listings ..................................................................... 117-138 Centre Based Care listings.................................................................. 142-144 Culturally appropriate homes and services ............................. 139-142 Day Therapy Centres listings........................................................................ 144 Definition of often used terms ................................................................... 146 Extra services listings ...................................................................................... 139 Home Care Packages listings............................................................ 107-116 In home care provider listings ......................................................... 105-106 Local Government Area (LGA) reference index ................................. 103 Maps............................................................................................................... 109, 118 Organisation and Business index................................................... 165-166 Products and services listings..................................................................... 145 Suburb reference index .................................................................................. 104 Town reference index ...................................................................................... 104 Disability...................................................................................................................... 156 Elder abuse ................................................................................................................. 160 End of life .................................................................................................................... 165 Estate planning...........................................................................................................87 Extra services ............................................................................................................ 153 Directory listings ................................................................................................ 139 Financial advice ..........................................................................................................84 Financial counselling ...............................................................................................87 Financially disadvantaged................................................................................. 156 Finding providers.......................................................................................................94 Flexible restorative care .........................................................................................45 Flow charts ............................................................................................................ 16-17 Getting assessed ........................................................................................................90 Getting started............................................................................................................14 Home Care flow chart..............................................................................................16 Home care .....................................................................................................................18 Home Care Packages (HCP) .................................................................................24 Approved providers .............................................................................................32 Cost ...............................................................................................................................32 Directory listings ..................................................................................... 107-116 Exit fees ......................................................................................................................35 Home Care Agreement ......................................................................................32 Priority ........................................................................................................................31 Self-managing .................................................................................................... 149 Quality and complaints .....................................................................................35 Homeless ..................................................................................................................... 156 How to use the Aged Care Guide .........................................................................6 In home care.................................................................................................................18 In home care provider listings ......................................................... 105-106 In home support ........................................................................................................18 Language .................................................................................................................... 155 LGBTIQ ........................................................................................................................... 156 Local Government Area (LGA) reference index ...................................... 103

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Managing services ................................................................................................. 148 Maps.................................................................................................................... 109, 118 Means tested care fee .............................................................................................82 Mobility aids.................................................................................................................52 Moving into a home.................................................................................................70 My Aged Care ...............................................................................................................14 Organisation and Business index........................................................ 165-166 Palliative care............................................................................................................ 165 PICAC.............................................................................................................................. 155 Placement consultants ..........................................................................................96 Choosing a placement consultant...............................................................99 Resolving family disputes ................................................................................99 Prepare ............................................................................................................................75 Private home care......................................................................................................39 Products and services listings.......................................................................... 145 Public transport ..........................................................................................................49 RAD and DAP explained .........................................................................................83 RAS Assessment .........................................................................................................15 Referral code ................................................................................................................94 Refundable Accommodation Deposit (RAD)..............................................83 Regional Assessment Service (RAS)................................................................15 Research.............................................................................................................................9 Resident agreement ............................................................................................. 151 Residential Care flow chart ..................................................................................17 Respite .............................................................................................................................42 Restorative care ..........................................................................................................45 Rural & Regional clients...................................................................................... 156 Self management (HCP) ..................................................................................... 149 Short Term Restorative Care ................................................................................45 Special needs groups............................................................................................ 156 Suburb reference index ....................................................................................... 104 Support at home ........................................................................................................18 Support lines ............................................................................................................. 161 Supported living ..................................................................................................... 152 Technology ....................................................................................................................51 Town reference index ........................................................................................... 104 Transition care .............................................................................................................44 Transport services......................................................................................................48 Useful phone numbers and websites................................................................4 Vacancy ...........................................................................................................................67 Veterans ....................................................................................................................... 156 Support.......................................................................................................................40 Waitlist.............................................................................................................................65 Wellness centres.........................................................................................................46 Directory listings ..................................................................................... 142-144 Wills...................................................................................................................................87 Your rights......................................................................................................................37

 

 

17754

ATSI

Home Support Services (WA)

1800 854 300 21929

Burmese

Multicultural Services Centre of WA

9328 2699

38813

ATSI

Juniper Home Care

1300 313 000 18080

Burmese

Triple A Care

9328 3435

17782

1300 262 626 17724

ATSI

Juniper Kununurra Community Care

1300 313 000 17750

CALD

Amana Living Home Care Services

ATSI

Let's Get Care (WA)

1300 497 442 38282

CALD

Bethanie Community Care Mid West

13 11 51

18421

ATSI

Ngaanyatjarra Health Community Care Centre

0439 227 618 19624

CALD

Bethanie Community Care Perth Metro East

13 11 51

21036

Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

Matt

Ed

id Dav

www.DisabilitySupportGuide.com.au

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

www.AgedCareGuide.co m.au

7

How to use the ACG

Aged Care Guide

WESTERN AUSTRALIA Edition 23

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Research

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STEP

WHAT YOU NEED TO KNOW

Research overview Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you.

Aged care is a term used to describe a range of services to support older people. This could be getting some home care assistance in your own home or moving into a nursing home. But it may also refer to community services, specific health care services delivered in a day centre setting, assisted living options or even products and equipment to assist anyone over 65 years old.

Accessing aged care can be complicated and confusing if you have not used support services before or don’t know where to start.

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WESTERN AUSTRALIA Edition 23

Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you.

WE HAVE CREATED A SENSE OF BELONGING SO YOU CAN FEEL RIGHT AT HOME Rosewood is one of Perth’s leading aged care providers. We offer premium residential facilities and all-inclusive specialised care for older adults who require assistance managing their everyday duties.

Both our Leederville and West Perth facilities are shining examples of best practice aged care combined with industry-leading amenities.

OUR FACILITIES INCLUDE: Wellness Centre Occupational Therapy Physiotherapy

Hair Salon Group Outings Regular Social Activities & Events

rosewoodcare.org.au PH: 1300 971 771

Want to discuss your aged care options or to book a tour?

Please contact us or visit our website.

www.A g e d C a re Gu ide. c o m . a u

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Different types of care include: Support at home

The path to accessing support is different for everyone. For some the need for support is gradual and starts with a little bit of help every now and then, slowly increasing to more frequent and more intense assistance to remain living independent.

If you want to stay in your own home but need some support to help you manage better at home, there are a number of supports available to you depending on your circumstances.

Different care options that might be available to you include support at home through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.

Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance.

Basic assistance is offered through the CHSP but if your needs exceed the level of support offered though this program, then a level 1– 4 Home Care Package can offer higher intensity support to help you stay at home.

Research

Private providers can also deliver a range of home support services. They are not Government funded and you will need to pay for services out of your own pocket.

Short-term care

There are a few different support options available if you only need support for a short period of time. These options include respite care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break.

At the end of a hospital stay, the Transition Care Program provides short term assistance to help improve your independence and confidence.

If you have not been admitted to hospital, the Short Term Restorative Care program is a flexible option that focuses on regaining wellbeing over a short period of time.

Residential aged care

Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home. Also known as nursing or aged care homes, these facilities provide 24/7 care as well as a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government.

There are also a number of non-Government funded residential aged care homes, often referred to as supported and assisted living complexes, and you will need to cover all the cost of accommodation and care delivered.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Retirement options are not funded by the Government.

Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options. w w w.A gedCareGuide. c o m.au

11

You made it possible to be by her side.

For those precious moments.

Bethanie provide a more personal standard of care in our aged care homes.

We get ageing.

Call 131 151 Bethanie

At Aegis we understand trust and comfort are crucial to providing quality aged care and lifestyle. We work hard to make sure our residents have enjoyable and fulfilling lives in first class surroundings, ensuring satisfaction for both residents and their loved ones.

Family Values

Leaders in Innovation

Exceptional Quality

Founded in 1983, Aegis is proudly West Australian.

Owned by two families with long standing experience in aged care and an unwavering commitment to provide the community with the best in residential aged care services.

We continue to be a highly trusted and experienced service provider that focuses on exceptional quality and service.

Aegis is a leader in continuous improvement with industry leading nutrition and cultural diversity programs. Our residents enjoy many benefits including a multidisciplinary Pain Therapy program, a strong focus on ‘Excellence in Dining’ and a lifestyle program run by dedicated staff. At Aegis, our vision is to excel in providing our residents with premium wholistic care in support of a quality lifestyle.

Aegis offers a broad range of lifestyle choices through a selection of quality residences, each with a unique ambience and distinctive features. Our attention to detail is standard fare throughout our facilities. We strive to ensure our residences provide premium, hotel style accommodation, with high quality care and support appropriate to residents’ individual needs.

All Aegis facilities are fully accredited by the Aged Care Quality and Safety Commission.

“I make everyone that I look after feel loved and respected, and give them their dignity. I want to make them smile and feel good about themselves.”

“This special generation of deserving frail aged, has a right to receive premium care in a first-class lifestyle environment.”

We care like family across 28 aged care facilities in WA.

Registered Nurse & Care Staff on-site 24/7.

Fresh meals prepared daily by our in-house Chef.

Activities for residents to enjoy every day.

Suburb

Facility Name

Address

Telephone

Page

Alkimos

Aegis Shorehaven

49 Scotthorn Drive

(08) 9544 3200

131

Bassendean

Aegis Bassendean

27 Hamilton Street

(08) 9279 4258

119

Bayswater

Aegis Ascot TCP

29 Neville Street

(08) 6279 1500

119

Busselton

Aegis Ellenvale

Cnr Broadwater Blvd & Bell Drive

(08) 9788 6400

133

Canning Vale

Aegis Amherst

75 Amherst Road

(08) 6154 8300

121, 123

Claremont

Aegis Alfred Carson

30 Bay Road

(08) 9230 6500

122, 123

Como

Aegis Balmoral

29 Gardner Street

(08) 9367 7333

127

Ellenbrook

Aegis Hermitage

5 Cottage Close

(08) 9297 0222

129

Ellenbrook

Aegis The Pines

167 Ponte Vecchio Boulevard

(08) 9297 9100

129

Hamilton Hill

Aegis Carrington

27 Ivermey Road

(08) 6310 3333

122

Highgate

Aegis Lincoln Park

21 Wright Street

(08) 9328 4162

131

Hilton

Aegis Hilton Park

19 Laidlaw Street

(08) 9314 0500

123

Innaloo

Aegis Shawford

8 Twyford Place

(08) 9244 8477

128

Kingsley

Aegis Woodlake

42 Woodlake Retreat

(08) 9408 2200

124

Calista

Aegis Banksia Park

20 Bright Road

(08) 9419 1244

125

Calista

Aegis Banksia Park TCP

20 Bright Road

(08) 9419 1244

125

Mandurah

Aegis Greenfields

95 Lakes Road

(08) 9535 0700

136

Melville

Aegis Melville

1 French Road

(08) 9330 1911

126

Mindarie

Aegis Anchorage

340 Anchorage Drive North

(08) 9400 1000

131

Mt Claremont

Aegis Montgomery House

1 Heritage Lane

(08) 9314 0614

121, 126

Mt Lawley

Aegis Sandstrom

44 Whatley Crescent

(08) 9271 5232

128, 131

Murdoch

Aegis Murdoch (Early 2024) 16 Fiona Wood Road, Murdoch

(08) 6254 8211

126

North Coogee

Aegis Shoreline

2 Kaleep Close

(08) 6268 1500

122

North Perth

Aegis St Michael’s

53 Wasley Street

(08) 9227 2900

131

Redcliffe

Aegis Karalee

68 Lyall Street

(08) 9277 1099

121

Redcliffe

Aegis Lakeside

33 Stanton Street

(08) 9277 1099

121

Redcliffe

Aegis Parkview

6 Drummond Street

(08) 9262 9100

121

Shoalwater

Aegis Shoalwater

72 Fourth Avenue

(08) 9527 3016

127

Spearwood

Aegis Amberley

30 Mell Road

(08) 9494 5900

122

Yokine

Aegis Stirling

32 Spencer Avenue

(08) 9375 0800

129

Western Australia’s largest residential aged care provider 90 Goodwood Parade, Burswood, WA, 6100 (08) 6254 8211 | admissions@aegiscare.com.au | www.aegiscare.com.au

AEGI-0233

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Getting started Before you can access Government subsidised aged care supports, such as in home care, community supports or moving into a nursing home, you need to register with My Aged Care and be assessed to work out exactly what level of support you need.

My Aged Care

The agency looking after all Government funded aged care programs is My Aged Care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs.

My Aged Care

You, a family member, carer or client representative can register your details with My Aged Care so that you can be assessed to access any Government subsidised services.

When you first call the My Aged Care Contact Centre on 1800 200 422, an operator will register you and ask you a number of questions about your personal circumstances and care needs.

These questions will be quite basic and shouldn’t take too long. All you will need when you call is your Medicare card, as this information is stored with your other details on the My Aged Care database.

Examples of the questions you will be asked are: Are you currently receiving aged care services?

Are you getting support from a carer or family member?

Can you prepare your own meals and do housework? you need assistance taking a shower or bath and do you need Do help getting dressed?

Are there any health concerns or did you have a recent fall?

Do you feel lonely or isolated?

Are there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person.

My Aged Care will assign you an aged care client number and will open a central client record. This record will include the information you have provided as well as document your assessed needs and any Government funded care services you have been found eligible for.

Aged care assessments

If you are successful in your initial application with My Aged Care, the contact centre operator will refer you for an aged care assessment to determine what level of support you would benefit from the most.

If the operator decides that you are eligible for basic home support through the Commonwealth Home Support Programme (CHSP) you will be assessed by a Regional Assessment Service (RAS). w w w.A gedCareGuide. c o m.au

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Otherwise, if the operator believes you require higher care support, either through a Home Care Package (HCP) or moving into an aged care home, a member of an Aged Care Assessment Team/ Service (ACAT/S) will visit you to assess you.

Regional Assessment Service (RAS)

To access basic Government funded home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by the Regional Assessment Service (RAS). For more information about CHSP go to page 20.

The RAS assessment helps to identify your needs for support and any goals for retaining or regaining skills that enable you to continue living independently in the community. It is conducted free of charge and independently from service provision which ensures assessors consider the full range of options when responding to you and your carers’ needs and goals.

Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations.

The service also provides care coordination if you have multiple providers or more complex needs.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the Aged Care Assessment Team (ACAT) helps you, and your carers, determine what kind of care will best meet your needs.

This may be a Home Care Package (see page 24) provided to you in your own home or residential care in an aged care home (see page 56).

ACAT assessors are generally professionals with medical backgrounds, such as doctors, nurses, social workers, occupational therapists and other health experts.

There is no charge for the assessment as the ACAT is Government funded.

Carers, relatives or close friends are encouraged to be involved in the discussion of your needs.

While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions.

To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available. www.A g e d C a re Gu ide. c o m . a u

Assessment

RAS assessors liaise with other service providers, GPs/specialists and community support networks to make sure desired outcomes are achieved. If your care needs have increased the RAS can also plans and coordinate exit from the CHSP and transfer to other appropriate service systems including Home Care Packages and/or residential care if required.

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AGED CARE GUIDE

Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime!

You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier.

Other useful people:

More complex care

Entry level

ACAT

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

OR

You can find someone to help you: Aged care advisor

OR

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

17

AGED CARE GUIDE

Residential Care flow chart Government subsidised home

OR

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime!

You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier.

Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURSING HO M E • C A RE HO ME

Veterans’ Affairs Self funded supported accommodation

Local council

• SU P P O RT ED R ES I D EN T I A L S ERV I CES • SUP P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT

ACAT Aged Care Assessment Team

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Support at home

Support at home To help you live independently in your own home and community for as long as possible, there are many home care products and services available.

Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in home support or more intensive support through a Home Care Package.

After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

There is a variety of support at home options available that can meet your specific needs.

In home support To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible.

Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment such as a ramp, walking frame or shower rail to help you live independently in your own home.

Retirement Village Community Centre Home Support

What's

Your

Plan?

VILLAGE LIVING

INDEPENDENCE

Live a vibrant village life in a convenient location. Beautiful gardens. Pet Friendly.

Stay socially connected and remain independent in your own home. We offer an extensive range of tailored home support services.

BUILDING CONNECTIONS Connect with a lively community enjoy meals, activities, events & entertainment.

How can we help you?

2 Memorial Avenue, Carlisle WA 6101 9470 1155 | community@hhcentre.org www.hhcentre.org

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Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services.

All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider.

Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require.

This information should assist in choosing the best provider for you, as well as changing providers if you need.

CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent.

All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.

Care when you need it most.

Support at home

The Government continues to significantly increase support for home and community based aged care with particular integrated packages available.

Private businesses also offer home care services.

Because you should live your best life.

What in-home care or support do you need most?

We all need a helping hand as we age.

Reach out to our friendly team for a free consultation today.

It might be a hand with domestic assistance, cooking, medication, driving or more specialised health or respite care to help you stay independent. Whatever it is you need, our caring hands can support you to have the confidence to stay in your own home and live your best life in your community.

www.A g e d C a re Gu ide. c o m . a u

6117 3029 | southcare.org.au

Commonwealth Home Support Programme

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Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help.

The CHSP combines a number of home support options into one streamlined and simplified program. These options include short term supports such as respite, transition care and short term restorative care. It also provides basic ongoing support both at home and in the community as well as access to wellness programs, day options and centre based services.

To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 90 for more information.

If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 24 for more details).

Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home.

The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include: Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments

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Support at home Just Better Care is an approved provider of Aged Care services and has been supporting thousands of older Australians since 2005. We deliver the highest quality care to enable individuals to live independently and confidently within their own homes and their local communities.

Our services include: PRIVATE

Community participation

Personal care

Travel & transport

Domestic assistance

Overnight support

Private care

Dementia support

In-home nursing

Respite for carers

Post-hospital support

Palliative care support

My JBC App

Availability of some products and services may vary depending on your location.

Whether it’s help with everyday tasks, a Home Care Package or in-home nursing, Just Better Care can deliver customised support that’s

just for you.

Call 1300 930 239 justbettercare.com

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Services provided at home may include: omestic assistance – household jobs such as cleaning, clothes D washing and ironing Personal care – help with bathing, showering, dressing, or toileting ome maintenance – minor general repair and care of your house or H yard, for example, changing light bulbs or replacing tap washers ome modification – minor installation of safety aids such as alarms, H ramps and support rails in your home ursing care – a qualified nurse comes to your home and may, for N example, dress a wound or provide continence advice Some CHSP services can be provided either at a community centre or in your home, such as:

CHSP

Food services – may include providing meals at a community centre, help with shopping for food, preparing and storing food in your home, and delivering meals to your home.

Allied health support services – If you have particular health

problems you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

You can apply for home help services under the CHSP if you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently.

You or your carer should contact the My Aged Care contact centre on 1800 200 422 or visit myagedcare.gov.au to apply.

Am I eligible?

To determine exactly what help you need at home, you will need a home support assessment. The assessment will be done by a representative of the Regional Assessment Service (RAS).

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A local RAS assessor will look at your ability to cope with various activities in your daily living.

Together you will be able to work out what sort of help and how much you need, and what it might cost. Go to page 90 to read more about assessments.

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options.

Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport.

It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

Supports delivered under CHSP are subsidised by the Government, however, there generally is still a fee for each service.

www.A g e d C a re Gu ide. c o m . a u

CHSP

Urgent needs

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You are encouraged to contribute towards the cost of your care if you are able to do so.

The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next.

Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee.

How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services.

If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services.

Home Care Packages

To find out specific costs you should contact your service provider.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required.

You can find CHSP funded services starting on page 105 of the directory section or online on AgedCareGuide.com.au .

Home Care Packages

A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided.

There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs.

The HCP is allocated to you personally, which gives you more control over the services you receive and who delivers those services.

Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

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25

ANY AGE. ANY PLACE. SIMPLY HELPING YOU.

New South Wales Illawarra Sydney West Liverpool

www.A g e d C a re Gu ide. c o m . a u

02 4244 3470 02 9623 6655 0479 070 119

Queensland Cairns

0458 720 217

Western Australia Lower North Perth South East Perth

08 9371 9115 0416 205 819

Victoria Melbourne Bayside & Peninsula Inner & South Eastern Central & Northern Melb.

Greater Eastern North East Outer South Eastern

03 9661 0499 0448 225 177 03 9001 8585 0406 316 334

Regional Cntrl Hghlnds & Djerriwarrh Geelong & Barwon Gippsland South & West Goulburn Valley Loddon Mallee South West

03 5341 8046 03 5261 4808 03 9799 4676 03 5795 1635 03 5486 0203 03 5381 2076

03 9574 0924

Home Care Packages

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Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs

The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you.

The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1.

The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs would be eligible for higher levels of residential care if they were to apply for it.

If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.

Package supplements

Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example the Z Dementia Supplement is for people with dementia

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and the R Veterans’ Supplement for veterans with an accepted mental health condition.

Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria.

For a list of HCP providers, see pages 107–116.

What services are provided?

Home Care Package services are based on your individual needs.

Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include: ersonal assistance with bathing or showering, personal hygiene and P grooming, dressing, toileting, and mobility ssistance with communication, including assistance to address A difficulties arising from impaired hearing, sight or speech, or lack of common language. This can also include assistance with the fitting of sensory communication aids, checking hearing aid batteries and assistance in using the telephone

omestic assistance for household jobs like cleaning, clothes washing D and ironing

Talking aged care isn’t easy.

Knowing where to start is.

Start the discussion today with our FREE guides to demystifying aged care.

There’s a lot to take in when it comes to home care and residential aged care. A little help, however, can go a long way.

That’s why we’ve developed our Demystifying Home Care Guide and Demystifying Residential Care Guide.

With all the latest information, these guides cover everything you need to know from assessments and eligibility criteria to costs and government funding. There’s even tips on how to apply.

To download a guide, call 1300 660 640 or visit bapt.co/guides

www.A g e d C a re Gu ide. c o m . a u

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Home Care Packages

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ood services such as preparing meals or having meals delivered, F assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula ursing services, including dressing wounds by providing bandages, N dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances Assistance in taking your medications roviding mobility equipment such as crutches, walking frames, P wheelchairs and mechanical devices for lifting, bed rails, slide sheets and pressure relieving mattresses, and assistance in using those aids Home maintenance for care of your house or garden odifications to the home, and installing safety aids such as alarms, M ramps and support rails as well as advising on areas of the home that pose safety risks and suggesting solutions to mitigate those risks Transport and assistance for appointments or social activities ncouragement to take part in social and community activities that E promote and protect your lifestyle, interests and wellbeing

Services / items not provided?

The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements

Paying for accommodation such as assistance with home purchase, mortgage payments or rent ayment of fees or charges for other types of care funded, or jointly P funded, by the Australian Government

ome modifications or capital items that are not related to the H consumer’s care needs Travel and accommodation for holidays

Perth's leading Disability & Aged Care In-home and Community service provider for NDIS and Home Care Packages.

We are dedicated to providing quality care to you or your loved one.

Transport Shopping Assistance Domestic Services Social Support

Meal Prep Home Modifications Home & Garden Care Medication Assistance

Personal Care In-Home Respite Overnight Care Nursing Services

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ost of entertainment activities, such as club memberships and C tickets to sporting events ayment for services and items covered by the Medicare Benefits P Schedule or the Pharmaceutical Benefits Scheme

Home Care Packages

Gambling activities

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT).

The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own.

A member of the service, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home.

They will identify the right services for your needs and the level of care you require.

The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services.

For more details about assessments go to page 90 or call 1800 200 422 to organise an assessment.

Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months.

Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment.

Home Care Services We Offer Approved Provider Home Care Packages Private Care 24 Hour Care at Home Personal & Respite Care Nursing & Palliative Care

Providers for

DVA, Veteran Community Nursing Veteran Home Care Health Organisations

Dementia Care Medication Support Social Support & Meal Preparation Domestic Assistance & Transport Home and Garden Maintenance When care is needed, continue living at home with our support

Local Government Agencies Commonwealth Funded Agencies ACCPA (Aged and Community Care Providers Association)

24 hours a day

support@carenet.net.au www.A g e d C a re Gu ide. c o m . a u

(08) 9385 5100 / 0447 468 176

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When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice.

You have 56 days from the date you were assigned a package to find a provider and commence services.

You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider.

Home Care Packages

The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills.

An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care.

It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Home Care Agreement

This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost.

Your provider will work with you to develop a care or service plan that is based on your needs.

The care plan you agree to should include: The exact types of services you will receive Who will provide which services ow much involvement the service provider will have in managing H and coordinating your services When your services are delivered

Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so.

Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider.

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Welcome to Nazareth Care Geraldton

When you enter Nazareth Care, you enter a unique world of warmth and belonging. We have been providing residential aged care to the community for over one hundred years. Driven by our core values, we understand the needs of the elderly­ to be respected, treated with dignity and cared for with comfort and love.

Our experienced team deliver exceptional care to all our residents and support to their families. We provide consistency of care, with a team focus to support care needs, lifestyle and wellbeing.

OUR VALUES:

LOVE

COMPASSION

Our residential aged care homes offer: • Permanent and respite care • Individual care plans, unique to the needs of each resident • Clinical, social, emotional & spiritual support • Registered nurses on-site 24 hours a day, 7 days a week • Allied health services provided on-site • Support services for those living with dementia • Mass held daily & regular services for other denominations • Our Sisters are available to provide pastoral care

PATIENCE

Book your tour today!

Call 1800 749 123 admissions.aus@nazarethcare.com

RESPECT

JUSTICE

HOSPITALITY

17 Crowtherton St Geraldton, WA 6530

Ageing is living Our Care Communities provide residential aged care which partners with you in designing your care around your individual needs and preferences. Understanding the big and the little details about how you like to live each day is important to us - so that we can help you feel at home, have the right support and live your best life in our care.

We’re here to help every step of the way.

Talk with us to find out more.

Scan the QR code, call 1300 437 527 or visit opalhealthcare.com.au

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The Government contributes the following amounts to each person receiving a Home Care Package (September 2023 rates): Home Care Package

Daily subsidy amount

Annual amount

Level 2

$ 49.49

$ 18,063.85

Level 3 Level 4

$ 28.14 $107.70 $163.27

$ 10,271.10

$ 39,310.50

$ 59,593.55

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement.

Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple.

Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Home Care Agreement.

After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are (September 2023 rates): Home Care Package

Maximum basic daily fee

Fortnight amount

Level 2

$ 11.87

$ 166.18

Level 1

Level 3

Level 4

$ 11.22

$ 12.20

$ 12.53

$ 157.08

$ 170.80

$ 175.42

There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details.

If your income is higher than the Age Pension you may be required to pay extra for your care.

Home Care Packages

Level 1

Home Care Packages

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How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses.

However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP, is up to 50 percent of your income exceeding the maximum base rate of the Age Pension.

The current Age Pension amount is $1,002.50 per fortnight for a single person or $1,096.70 with the included Maximum Pension Supplement and Energy Supplement.

You can negotiate with your provider on the costs of the services and care you receive.

These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider.

No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $6,543.66 per annum.

If you have an income of more than $62,332.40 per year, you will pay an income tested care fee on a sliding scale up to a total of $13,087.39 per annum.

However, no one will pay more than $78,524.69 in an income tested care fee over their lifetime (September 2023 rates).

You will only pay an income tested care fee if you can afford to do so. Your income assessment will determine if you can afford to contribute towards the cost of your care.

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Home Care Packages

Your assets, including the family home, are excluded from the means testing arrangements for home care.

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider.

If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds.

This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider.

If you no longer require your HCP, these unspent funds will be returned to the Government.

Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services.

As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia.

Len is Lord of his front yard You too can remain the ruler of your realm with our home care services.

Len never wants to leave his beloved garden, so when he struggled with the upkeep, he delegated some duties to the team at Brightwater. If you need help at home, stay in command with our home care services, whether it’s nursing, physio, or help around the house.

1300 223 968 brightwatergroup.com/home-care www.A g e d C a re Gu ide. c o m . a u

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SWITCH TO BETTER QUALITY HOME CARE

CHOOSE RIGHT AT HOME

Right at Home are leaders in quality home care and support, delivering services that allow our clients to remain safe and independent in their own home.

Your local Right at Home office in Western Australia is ready to look after your family when you can’t.

• 24/7 On Call & 24/7 Care Service • Supervised, Individual Care Plan • Approved Home Care Package Provider Levels 1-4 • No Home Care Package Management Fees • Complex Nursing Care

• Disability & NDIS Support • Flexible, Reliable, Certified Carers • Post-Operative Care • Hospital In The Home

Let’s start talking about living™

• Personal & Companion Care • Domestic, Shopping, Transport

The Right Care, Right at Home™

PERTH SOUTH EASTERN SUBURBS | P 08 6556 7008 | care.pses@rightathome.com.au PERTH MIDLAND | P 08 6146 0085 | care.pmid@rightathome.com.au PERTH NORTHERN SUBURBS | P 08 6202 8033 | care.pns@rightathome.com.au PERTH WEST COAST | P 08 6400 5888 | care.pwc@rightathome.com.au

www.rightathome.com.au

KALGOORLIE WHEATBELT | P 08 9035 0417 | care.kli@rightathome.com.au

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It evaluates these services against the set Aged Care Quality Standards.

The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers.

If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider.

If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you.

Your rights

No matter who you are, where you live, or the types of care you need, you have rights related to your home care that should be respected by providers.

You have a right to: e treated and accepted as an individual, and to have your individual b preferences respected be treated with dignity, with your privacy respected receive care that is respectful of you, and your family and home r eceive care without being obliged to feel grateful to those providing the care f ull and effective use of all human, legal and consumer rights, including the right to freedom of speech regarding your care have access to advocates and other avenues of redress

www.A g e d C a re Gu ide. c o m . a u

Home Care Packages

If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

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Home Care Packages

e treated without exploitation, abuse, discrimination, harassment b or neglect.

Under the Consumer Directed Care principles you also have the right to: set your own goals for your supports etermine the ongoing level of involvement and control you have d over your home care make decisions in relation to your care maintain your independence as much as possible c hoose the care and services that best meet your goals and assessed needs, within the limits of the resources available ave choice and flexibility in the way the care and services are h provided in your home participate in making decisions that affect you ave your representative - family member or close friend h participate in decisions relating to your care if you request it or need support to make decisions These rights mean you can live the life you want to live for as long as possible.

If you think your rights are not being respected you should talk to your provider about your concerns. If this does not solve the issue you can contact the Aged Care Quality and Safety Commission.

Caring With Understanding, Kindness And Respect When life becomes a little difficult you aren’t alone, we’re here to help and there are so many ways we can do this. Our friendly team can help you design a care plan around your needs and whatever is most important to you.

Then they help you select your own team, so you can always look forward to welcoming your support person into your home at a time that is best for you.

Just some of the ways we could support you ❖ Companionship & Outings ❖ Transport ❖ Shopping ❖ Housework & Gardening ❖ Home Maintenance ❖ Minor Home Modifications

❖ Meal Preparation ❖ Dietary Supplements ❖ Medication Assistance ❖ Personal Care ❖ Allied Health Services ❖ Home Nursing

We have been taking care of people in the Perth community for 25 years and we would take very ofown you support too.

Yougood selectcare your teamhelp so you To find out how we could youcan look forward to welcoming please contact our friendly team at your info@cpegroup.biz or call them us oninto 1300 665home 082 at a time that is best for you. www.cpegroup.biz Government approved provider of Home Care Services for ❖ My Aged Care ❖ DVA ❖ NDIS ❖ Private Care ❖

CPE-2024-half.indd 1

Home C are w w w.A gedCareGuide. c o m.au 19/9/23 9:39 am

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Rather than a Government funded service, you may choose a private home care provider and pay for services out of your own pocket.

Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access.

Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.

Private home care organisations provide a wide variety of services including Registered Nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking, and outings.

They may also provide other types of staff, such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists, and occupational therapists.

There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period, you are not required to pay for shifts you do not require.

While private home care may seem expensive, you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies.

Get more out of your Home Care Package with HomeMade • Low flat fee • No hidden fees • Complete control Are you a Home Care Package recipient? Start your journey into self-management with HomeMade. We will design a support plan that suits you with support workers you choose.

To find out more, scan this QR code or visit: homemadesupport.com.au Alternatively, you can call one of our friendly team on: 1300 655 688.

www.A g e d C a re Gu ide. c o m . a u

Private home care

Private home care

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Veterans’ support

Veterans’ support

If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs.

If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you.

The VHC program offers a range of services including: domestic assistance personal care safety related home and garden maintenance respite care Services can be delivered in your own home or a residential care facility.

If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer.

93% of our team would recommend Melville Cares to potential clients and team members.

We at Melville Cares believe older peoples' lives should be as fulfilling as at any other stage of life.

Ph 08 9319 0900

We are proud to be in Melville for Melville

We offer a full range of supports and services that enable you to live well at home. From the odd transport trip to daily support for complex care needs, we have you covered.

www.melvillecares.org.au

info@melvillecares.org.au

'I couldn't go past Melville Cares for compliments. Their care is beyond words.' - Kathleen & Theresa

Over 90% of our clients would recommend us to their friends and family.

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Nursing services may include: wound care hygiene assistance To receive these services, you need to be referred for an assessment by an appropriate health professional.

This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency.

There is a fee you will need to pay towards the VHC program. It is cost per service, currently at a $5 per hour co-payment, however, there is a limit to how much you will pay.

For instance, the maximum co‑payment for domestic assistance is $5 per week, whereas personal care is limited to $10 per week.

If you can’t afford the co-payments, you can apply to have these fees waived.

Contact the Veterans’ Home Care Assessment Agency on 1300 550 450 to find out what support services are available to you and how you can access them.

We are a specialist aged care provider implementing action plans that create an inclusive environment for older people from CALD backgrounds.

We ensure that all older people, regardless of their cultural, linguistic or faith backgrounds, have access to a high‑quality aged care services that embraces their diverse characteristics and life experiences.

We deliver Commonwealth Home Support Program and Home Care packages in Perth metropolitan areas.

Contact us 08 9444 8283 wellness@mscwa.com.au www.mscwa.com.au www.A g e d C a re Gu ide. c o m . a u

Veterans’ support

medication management

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A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home.

Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks.

Respite care is provided by residential aged care homes and by community care services under the Carer Gateway.

Accommodation and services include: day care centres that provide respite for a half or full day; i n home respite services, including overnight, home and personal care services;

Respite at home

activity programs; a break away from home with a support worker; r espite for carers of people with dementia and challenging behaviours; r espite in an aged care home or overnight in a community setting; and respite for employed carers and for carers seeking to return to work.

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible.

The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Centre Based Respite Care (CBRC) can provide respite services to carers, offering individualised social and recreational activities.

Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs.

Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life.

Cost

There is no charge for assistance provided at Carer Gateway, however, individual service fees may apply.

Community based respite services charge fees according to the type of service being used and your ability to pay. For respite in an aged care home you will be charged the daily fee amount but do not have to pay the accommodation fee.

For more information contact the Carer Gateway on 1800 422 737.

Your call will automatically be directed to your nearest State or Territory provider.

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Live your life the way you want to live.

Stay at home with

th i w e m o h t a y a St In-Home Aged

lists

Care Specia

Staying at home is easy with WA’s most trusted partner in Home Care.

Comfort Keepers specialise in in-homecare for seniors providing a range of support services that are designed to help you live the life you want to live in the comfort of your own home.

range of Government funded packages that make in-home care and support affordable for everybody.

We take care of you in every way. Personal care, meal prep, laundry, light housekeeping, grocery shopping, transportation.

The list is endless. And to make things even easier we have a

One of our Comfort Keepers team members will give you all the help and advice you and your family need to ensure you stay safe and comfortable at home.

If you want to stay at home and need a little help to do the things you want to do call us today.

North of the River

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Phone : (08) 9492 8920 Email : info@comfortkeepers.com.au Web : www.comfortkeepers.com.au

Phone : (08) 9315 2200 Email : adminsouth@comfortkeepers.com.au Web : www.comfortkeepers.com.au

In-Home Aged Care Specialists

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Regaining your independence

Transition care

To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance.

The Transition Care Program is goal oriented, time-limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home.

To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT).

Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average period of support.

Services

Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services.

Low intensity therapy services may include: counselling and social work

physiotherapy

dietetics

podiatry

occupational therapy

Personal care services may include:

help with showering and dressing

speech therapy

assistance with eating and eating aids managing incontinence

Fees

transport to appointments elp with mobility h and communication

You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to pay.

For transition care received in your own home, the maximum amount is currently $12.53 per day (September 2023 rates).

For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $60.86 per day, (September 2023 rates).

Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program.

Aged care homes offering transition care beds are listed in the residential aged care tables from page 117.

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Flexible restorative care To help regain your independence if you have not been admitted to hospital, the Government has introduced a flexible care option.

You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired.

Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service.

The ultimate aim is to avoid you having to access ongoing in home care services or residential care.

The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with.

A team of professionals would provide the service to help you adjust to the differences in your abilities.

This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable.

You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs.

Services can be delivered at your home, in a nursing home or a combination of both.

You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting.

The daily fee is currently $12.53 for STRC received in a community setting or $60.86 if accessed in residential care or a hospital.

The STRC program is not linked to any other Government funded home support and you will be able to access the program even if you’re already receiving support through the CHSP. You will not be eligible to receive the STRC program if you are currently: Receiving a Government funded Home Care package Have received transition care in the last six months Live in residential aged care You do need an assessment to access the program.

This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period.

Read more about assessments on page 90 or call My Aged Care on 1800 200 422 for more information about STRC.

www.A g e d C a re Gu ide. c o m . a u

Flexible restorative care

The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks.

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Wellness centres

Wellness centres Wellness centres offer a range of programs and services that focus on mobility, exercise, rehabilitation and relaxation. A well-equipped wellbeing centre also provides the opportunity to address areas of concern, enhance your mobility and reduce your pain levels and risk of falls or injury.

You can access a wide range of physical and emotionally rewarding activities with the guidance of allied health specialists in these centres, also known as ‘Day Therapy Centres’, ‘Health & Lifestyle Centres’ or ‘Allied Health Hubs’.

Most centres offer a range of stimulating and fun activities, one-onone or in group settings, to help improve your memory, wellbeing and independence.

Some allied health and wellbeing services you may be able to access include: Occupational therapy Diversional therapy Massage therapy to reduce pain and maintain overall wellbeing Physiotherapists or exercise physiologists Podiatry Hydrotherapy Dementia and cognitive support programs Personal training Exercise classes for all levels, including chair-based and dance classes Nutrition information Mat and equipment-based Pilates classes pecialised group classes for specific conditions, such as S Parkinson’s disease, multiple sclerosis, diabetes, cardiac and pulmonary rehabilitation.

These Wellness or Day Therapy Centres are sometimes combined with different Centre Based Care services focused more on social inclusion and community connection.

The programs and services offered through this Centre Based Care all about encouraging positive ageing and wellbeing, and work to provide you with emotional, mental and physical stimulation. w w w.A gedCareGuide. c o m.au

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Astley Care is a community not–for–profit organisation providing quality support that meets the requirements of older people and their carers to live a life enriched with fulfilment!

• We provide support from local people with a personal touch.

• Providing you with direct contact details for your dedicated Care Coordinator.

• Support at home for all your social, emotional, and physical support needs.

• Helping you with the choice to stay

independent in your home and community.

• Offering an array of support services in

the City of Gosnells, Armadale, Canning, and surrounds.

Contact us via phone, email, or in-person to learn how different we are!

OUR SERVICES INCLUDE: • domestic assistance • social support • home maintenance • respite care • private care

• shopping assistance • personal care • transport • day programs • all levels of support at home

Supporting your choice, dignity and independence in everything we do!

YOUR LOCAL PROVIDER OF QUALITY SUPPORT AT HOME 23 Astley Street, Gosnells WA Telephone: 6500 8200 www.astleycare.com.au

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Some programs may be tailored to specific groups such as people from a multicultural background or those living with certain chronic conditions such as dementia.

You can enjoy a range of activities which may include daily exercise programs, arts, crafts, cooking, gardening, as well as education and learning services, group excursions and respite or overnight care.

There are many benefits of Centre Based Care including: Improved social wellbeing through companionship and connection Maintaining mental health, nutrition and exercise ositive impacts on overall health and wellbeing, including reducing P symptoms of pain Support for carers and families

Transport services

Is a wellness centre suitable for me?

If you are over the age of 65 years, the services offered at a wellness centre may be the key to better physical health to help you stay strong and independent. A range of allied health specialists may be able to support your mental agility and keep you performing day-to-day tasks properly.

You may be able to claim the associated costs of a wellness centre through the Regional Assessment Services (RAS) or Aged Care Assessment (ACAP) Programs. To receive an assessment, call My Aged Care at 1800 200 422, then ask for a referral code. Based on the outcome of your assessment and the package which you are eligible for through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP), health and wellness services may be subsidised by the Government.

You can still access the services at a wellbeing or day therapy centre privately and pay for services as you go. To do so you would need an initial consult to identify which services you need and the amount you will pay to access them.

Transport services Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues.

There may be times when friends, family and neighbours are unable to help out. While transport can be part of Government funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.

Community organisations

In most communities there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail elderly people over 65 years of age in many ways, including through transport services.

These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can w w w.A gedCareGuide. c o m.au

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take you to appointments, out and about in your community, visit friends and family, or go to the shops.

Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation the services may be free or you may have to pay a small contribution towards the organisation.

St John’s Ambulance Australia provides a community transport service and patient transport service in most States or Territories. These services can support older people who need to attend medical appointments or hospital, visit loved ones, attend events or family gatherings, or for grocery shopping.

Local Councils

Transport provided by local councils is usually offered through community buses or personal transport. Both will be managed by the council who often have a team of volunteers that work on a roster to run these services.

Community buses generally operate on a weekly basis with many offering the convenience of door to door pickup and drop-off. As well as taking residents to shopping centres, many council-run community buses visit other services and activities, such as libraries, senior’s clubs and groups.

Some councils offer personal transport for medical, wellbeing and other essential appointments.

There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going and whether you require a return journey. Contact your local council for transport information.

Public transport options

If you are an older person aged 60 and over and hold a Pensioner Concession Card or a Seniors Card, you may be eligible to receive free weekend travel, concession fares, or 50 percent discounts on trains, trams and buses.

For further information about public transport for seniors in WA, visit the Public Transport Authority website on pta.wa.gov.au or call 08 9326 2000. www.A g e d C a re Gu ide. c o m . a u

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Assistive technology options

These are reportedly the top mobility problems experienced by older people and a major cause of injury and death.

Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home.

Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries.

You can improve the safety of your home by making some basic changes.

Examples of some easy changes you can make at home include: Remove clutter around the home to reduce the risk of tripping over I nstall grab bars and hand rails to help you get down the stairs safely or step in and out of the shower or bathtub without injuring yourself epair or remove tripping hazards such as loose carpet, slippery R throw rugs or floorboards that stick up I nadequate lighting can also contribute to falls or injury so install brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit ven with grab rails, stairs can present a significant falling hazard.

E Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed ersonal alarms that can detect falls, call for help in an emergency or P have a GPS tracker can be used to help you feel safe and secure

Create a safer home

If you require assistive technology on a permanent or long term basis for a health or ageing-related reason and are a permanent resident of Victoria, you may be eligible for the Victorian Aids and Equipment Program.

The program provides subsidised aids and equipment or home and vehicle modifications to people so they can remain living safely and independently in their home for as long as possible. www.A g e d C a re Gu ide. c o m . a u

Assistive technology

The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls.

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This service is for people who cannot pay for any home modifications to assist with easily accessing their home or moving around safely.

You are able to apply for the program if you are receiving a Home Care Package from the Government, but not if you live in a nursing home, if you receive other mobility support, can claim it on insurance, or if you are a hospital patient.

For more information about the Victorian Aids and Equipment Program, call on 03 9096 8770.

Mobility aids can assist you

Assistive technology

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active, and maintain your quality of life.

Some of the equipment available include:

obility aids – Aids which can help to prevent falls include walking M sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters ersonal care – Including shower stools or chairs, shower hoses, P bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing or manage medications

ome safety – Some of the aids which can assist you around the H house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles

Assistive technology solutions

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun.

Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this.

Assistive technology can help you prepare your own meals independently, communicate and stay connected, move around your home and community, manage your personal care, use technology, participate in sport and recreational activities, and undertake daily tasks safely.

With over 11,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are.

Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities.

They can support your assistive technology choices through information and advice, allied health support as well as help with grants to get access to a range of technology items including emergency call systems, wheelchairs and scooters, kitchen and bathroom equipment, hoists and transfer aids, vehicle modifications, smart home technology, and much more.

Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au.

For further information, visit ilcaustralia.org.au or call 1300 885 886. w w w.A gedCareGuide. c o m.au

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We're here to help you navigate ageing at home Surgical House offers you: A one-stop-shop for products and equipment including continence, nutrition, respiratory, wound care, pressure management, skin integrity, daily living aids and medical devices.

Expertise in supplying complex medical products for people living with chronic health conditions.

A showroom in Osborne Park, friendly telephone support and online ordering.

Warm, knowledgeable and caring staff.

Reliable shipping direct to your door.

Leading healthcare brands and products.

We also work alongside your preferred home care providers to make sure you have everything you need.

Experience the Surgical House Customer Service Difference Surgical House is a WA family-owned business that has been supplying healthcare consumables and equipment since 1980. We understand how challenging it can be to navigate aged care, especially when you have chronic or complex health needs. Our friendly team is here to support you to find the best products so you can live comfortably and safely at home.

(08) 9381 4199 surgical@surgicalhouse.com.au 46 King Edward Road, Osborne Park, WA, 6017

Continence, Catheters & Accessories

Feeding Devices & Consumables

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Surgical House is an NDIS Registered Provider. Enquiries from aged care and NDIS Providers are welcome.

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Aged care homes If you are unable to continue living independently at home, you may choose to move into an aged care home.

The Australian Government regulates and funds the provision of aged care in Australia.

‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement.

Aged care homes

Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT).

There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require an ACAT or Government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care.

You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 90 for information about assessments.

The next step

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you.

It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive.

It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

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Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities.

They must provide specified care and services to all residents at no additional cost.

Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: asic accommodation related services such as beds, mattresses, b linen, bedside lockers and chairs general laundry and cleaning services

maintenance of buildings and grounds utilities such as electricity and water

t he provision of staff continuously on call to provide emergency assistance

ssistance with personal care such as bathing, going to the toilet, a eating and dressing assistance with mobility and communication

ssistance in obtaining specialised therapy services, or a health a practitioner service meals, including special diets

toiletry goods such as towels, washers, soap and toilet paper

Residential aged care the right way, your way.

We’ve been providing personalised, high-quality care in metro and regional WA for more than 50 years.

At Baptistcare, we take the time to get to know you and how you want to live your life. We offer tasty and nutritious meals prepared fresh on site daily, as well as specialised memory support for those living with dementia.

If you’re considering residential care for you or your loved one, we’re sure you will find a place with us where you feel at home.

Albany Brookton Busselton Byford

Gwelup Manjimup Margaret River Midland

To find out more, call 1300 660 640 or visit baptistcare.com.au

www.A g e d C a re Gu ide. c o m . a u

Mundaring Rockingham Salter Point York

Aged care homes

Homes and their services

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support for people with cognitive impairment like dementia social and recreational activities rehabilitation support

Additional services as appropriate to individual care needs where a fee may apply include: goods to assist with toileting and continence aids

therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy

r egistered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy

Aged care homes

For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings.

Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit.

There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 139 –142 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet.

Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 117.

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents.

The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security.

The Aged Care Quality and Safety Commission is responsible for the review of aged care homes.

It monitors residential aged care services to ensure their compliance with the accreditation standards.

You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

Quality standards

The Aged Care Quality Standards measure quality in aged care and have a strong focus on helping consumers to make informed decisions about aged care services.

It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. w w w.A gedCareGuide. c o m.au

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Finding the smile in every day At Regis, we’re here to keep you connected with the things that matter most to you.

We understand that everyone’s situation is different. That’s why we’re proud to offer a diverse range of care options that are tailored to your needs, including residential aged care, home care, retirement living and day respite.

For the past 30 years, we’ve been dedicated to helping senior Australians find joy and fulfillment in every day.

Enquire today to find out how we can support you or your loved one.

regis.com.au | 1300 998 100

WA Aged Care Homes Regis Bunbury Regis Como Regis Embleton Regis Greenmount Regis Nedlands Regis North Fremantle Regis Port Coogee Regis Weston Regis Woodlands

WA Other Services Regis Day Therapy Centre Nedlands Regis Health and Wellness Centre Port Coogee

SCAN TO LEARN MORE

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The new Quality Standards include the following focus areas: Ongoing assessment and planning with consumers Personal care and clinical care

Services and supports for daily living Organisation’s service environment Feedback and complaints Human resources

Organisational governance Each of the standards looks at three key aspects: What is the outcome for the consumer

What are the expectations of the organisation

What are the organisational requirements to show that the standard has been met This partnership between the provider and consumer needs to work in order for the eight areas to succeed.

All Government funded aged care homes and home care services are measured against these standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

Aged care homes

Consumer dignity and choice

Midland Nursing Home has provided aged care services that are consumer-directed for over 45 years in a safe, encouraging and welcoming home that is surrounded by established gardens in the Swan Valley.

• Large home with 110 beds, with single and twin • Both pre-planned and short notice respite care share accommodation on offer • Secure living environment available for • Continuity of care with dedicated and qualified consumers that require a higher level of support staff and specialist services • Specialise in high care for both respite and • Nursing care 24 hours per day and a lifestyle permanent consumers, supporting complex care program 7 days a week needs, including those living with dementia • Qualified chefs providing fresh food prepared on-site for all meals

44 John Street, Midland WA 6056 www.A g e d C a re Gu ide. c o m . a u

contactus@midnurse.com.au

9274 3157

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Aged care homes

Charter of Rights

Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services.

All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients.

The Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to: 1. Safe and high quality care and services; 2. be treated with dignity and respect;

3. have your identity, culture and diversity valued and supported; 4. live without abuse and neglect;

5. be informed about your care and services in a way you understand;

6. access all information about yourself, including information about your rights, care and services; 7. have control over and make choices about your care and personal and social life, including where the choices involve personal risk;

8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions; 9. your independence;

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Healthy Ageing

with Mercy Health

If you think getting older should be more about healthy ageing and not just about aged care, join the thousands of people who choose Mercy Health.

With locations throughout Victoria, New South Wales, Queensland and Western Australia, you’ll find a place that feels like home: whether it’s in the crisp, eucalyptus-infused air of Victoria’s Dandenong Ranges or the golden sunshine of Cairns. We have a place for everyone.

It’s that feeling when you walk in the door: that first warm, welcoming “Hello”; the close-knit sense of community and the feeling that you belong. Venture in to any of our homes and you’ll discover a community lifestyle that caters specifically to you.

Care is tailored around your personal needs along with the support to enjoy or explore life experiences.

At Mercy Health Residential Aged Care, we honour your story and encourage new chapters.

www.mercyhealth.com.au | 1300 253 314

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10. be listened to and understood; 11. have a person of your choice, including an aged care advocate, support you or speak on your behalf; 12. complain free from reprisal and to have your complaints dealt with fairly and promptly;

Applying to a home

13. personal privacy and to have your personal information protected; 14. exercise your rights without it adversely affecting the way you are treated.

You or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service under the Charter.

As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still access care and services.

Call the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au for more information.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution.

It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you.

If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

Applying to a home As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home.

You can do this yourself or you can hire a placement consultant to do this for you.

When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets?

It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. w w w.A gedCareGuide. c o m.au

Continue a life well lived with Curtin Heritage Living.

We are proud of the heritage and reputation we have in the local community and equally proud of the quality of services we provide to our community members.

Welcome to Curtin Heritage Living.

Marine Views Cottesloe sets a new benchmark in residential aged care and specialised care.

Situated in Perth’s premium coastal suburb, the contemporary home offers 128 stylish suites.

Offering personalised care and a host of onsite amenities, Marine Views Cottesloe residents enjoy a sophisticated and comfortable home overlooking the iconic Cottesloe beach.

RiverSea Mosman Park is an award-winning home that provides specialised care for residents living with memory loss, including dementia. The home is recognised as a leader in the provision of family-centred care. With a home like environment that is secure, residents are free to explore the amenities and gardens of the facility, providing a sense of independence.

Pairing thoughtfully crafted architecture with beautifully curated interiors, Waterfront Cottesloe offers an unrivalled opportunity for luxury beachfront retirement living. Our architectural team have combined their inspiration and experience to produce a beautiful building that superbly fits its coastal location and delivers modern style with a range of forms and materials.

Shine is a community based not-for-profit provider of home-based aged care services designed to support people to remain independent in their home. Shine offers a range of services including domestic support, transport services and carer support. Our Cottesloe centre is the hub of our organisation hosting exercise and art classes and a variety of social activities.

For more information about any of our communities, contact us on 08 6458 7500 or welcome@curtinheritage.com.au curtinheritage.com.au

“I make everyone that I look after feel loved and respected, and give them their dignity.

I want to make them smile and feel good about themselves.”

At aegis aged care, we care like family.

From Alkimos in the north to Busselton in the south. health Murdoch Opens Early 2024

A location near you: Alkimos Aegis Shorehaven Bassendean Aegis Bassendean Busselton Aegis Ellenvale Canning Vale Aegis Amherst Claremont Aegis Alfred Carson Como Aegis Balmoral Ellenbrook Aegis Hermitage Ellenbrook Aegis The Pines Hamilton Hill Aegis Carrington

Aegis Health Murdoch is adjacent to Fiona Stanley Hospital, operating as part of a substantial integrated health Facility in delivering a wide range of innovative and person-centred health services:

Highgate Aegis Lincoln Park Hilton Aegis Hilton Park Innaloo Aegis Shawford

Medihotel

Kingsley Aegis Woodlake

The 80 bed Medihotel under contract to State Health will deliver contemporary medical and nurse led models of care for public patients. The Service will involve a multidisciplinary team of health professionals delivering sub-acute transitional stepup and step-down care.

Kwinana Aegis Banksia Park

Mental Health With a mix of 80 new public and private beds, this inpatient Mental Health Unit and integrated Day Therapy service will feature innovative, consumer focussed care services with lived experience peer support services.

Mandurah Aegis Greenfields Melville Aegis Melville Mindarie Aegis Anchorage Mt Claremont Aegis Montgomery Mt Lawley Aegis Sandstrom Murdoch Aegis Murdoch (Early 2024)

Aged Care

North Coogee Aegis Shoreline

Government approved residents in the quality 182 bed Aegis aged care facility will enjoy the privacy of their own room with private ensuite and balcony across 7 floors providing elevated expansive views across Perth as well as premium lifestyle amenities.

North Perth Aegis St Michael’s

GP & Urgent Care The Aegis Health Urgent Care Clinic will operate as a Centre of Excellence meeting the urgent care needs of the community and reducing demand on public hospital emergency departments.

Redcliffe Aegis Karalee Redcliffe Aegis Lakeside Redcliffe Aegis Parkview Shoalwater Aegis Shoalwater Spearwood Aegis Amberley Yokine Aegis Stirling

Integrated Services

Aegis Health is partnering with key providers of Radiology, Pathology and Pharmacy services on site in offering a comprehensive integrated health service in this unique southern health precinct at Murdoch Square.

www.aegiscare.com.au AEGI-0233

Aegis offers premium quality aged care and the very best in living environment and services. Above all, it’s our people who make the difference. Our staff are chosen for their compassion and empathy for the dear residents in their care. Welcome to aegis aged care, your new home where we care for you like family.

To start a conversation or book a private viewing, please call 6254 8211.

Or email: admissions@aegiscare.com.au www.aegiscare.com.au

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It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings.

You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into.

When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

Waiting for residential care

Nursing homes don’t always have bed vacancies available, it is likely that you will have to wait for a period of time for a bed to be made available.

Generally, bed places are offered to people on the wait list who have a health priority or have been waiting for a place and have risen to the top of the waiting list.

You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists.

If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first facility choice or not.

Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home.

If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital, to let you know they have a spot available for you.

You may be asked to make a decision within hours because there are usually other people also waiting.

You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable.

If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave. www.A g e d C a re Gu ide. c o m . a u

Waiting lists

Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home.

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From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government.

Once your place in the aged care home has been confirmed, you will be provided with two or three important documents which will address all the information and details you need to know. This information should also include the Resident Agreement, the Accommodation Agreement, or an Extra Services Agreement if applicable.

It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home

Deciding on a home There are a number of things to consider when deciding which aged care home will best suit your needs.

Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home.

Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options.

One of the best ways to gauge the environment and atmosphere of a nursing home is by visiting it.

Contact the home you are considering to organise a tour of the facility, in most cases your family should be able to come with you.

By visiting the facility, you will be able to assess whether the nursing home meets your needs and if it is a place you would be happy to live.

Any questions you have can be answered by your tour guide from the aged care home.

Additionally, you can have a talk with the site manager to understand how the aged care facility runs and have all your questions answered.

The following is a brief checklist of areas you should consider before deciding to move in: Is the home clean, fresh and in good repair? re the staff warm and friendly? You want to be able to feel at ease A and comfortable in communicating with the staff. ow many staff work at the home and what is the night time ratio of H staff to residents?

Is the home secure, particularly at night?

Are there keypad locks on the doors or are CCTV cameras installed? oes the home have the provision for you to age in place and D remain as your care needs increase?

Do they offer single rooms with ensuite?

I f you are looking to move into a home with your spouse, is this provision available?

Are clothes laundered on or off site? w w w.A gedCareGuide. c o m.au

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oes the room have access to a private phone line, internet D connection or NBN, or pay TV? re the floor coverings clean and fresh, or is there an odour A throughout the home?

I s the room temperature comfortable for you, and are you able to control your own room temperature? hat personal items and furnishings can you bring into the home, W and what provisions are there for storage of personal items?

I nspect the kitchen if possible, and find out if meals are cooked on site or are delivered.

Are the meals flexible and will they meet your special requirements? re there spaces for you to meet with family and friends and to A celebrate special events?

I f you like pets, find out if the home is pet friendly and whether they have pets at the home or a visiting pet program.

Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing.

Any additional services or amenities that are provided by aged care homes can really enhance your experience living in a facility.

Beneficial services and amenities could include: Outdoor areas or gardens, if relevant, check whether they are secure A hairdressing salon or day spa An on site café A chapel or provision for church services Gymnasium Allied health services It is important to have all your queries answered, as it can really help you gauge whether a facility is the right fit for you. www.A g e d C a re Gu ide. c o m . a u

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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment.

During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests.

This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

Moving into a home

The care plan will be an overview of your care needs, wishes, and outcomes you want to achieve while living in the facility.

Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains, and floor coverings, so it may be helpful to directly ask the home what you can bring with you.

Below you’ll find an overview of some of the main things to consider when moving in.

Personal items

Having personal belongings around you may help you to feel at home in your new environment.

Some people may like to bring family photographs, their favourite films, books, music, or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled.

Most nursing homes will launder your clothing either on site or through a laundry service.

Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you.

Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of continence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged by the home prior to use. w w w.A gedCareGuide. c o m.au

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Furniture

Moving into a home

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines.

Topical creams, herbal remedies, vitamins, and elixirs, which are non‑prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation.

The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move.

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If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care.

Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care.

This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse.

Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, community centre or Council, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home.

If you need to change doctors, you can ask to have your medical history sent to your new doctor.

It is also a good idea to keep track of any health professionals you see and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.

Looking for the right level of care?

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Whether you want support to remain in your home, are looking for the community that a retirement village offers or need the security of round the clock care that a residential aged care facility provides — Southern Cross Care (WA) has been providing excellent health, wellness and accommodation services to WA’s seniors and vulnerable for over 50 years.

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Daily living in a nursing home Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home.

If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension.

Living in a nursing home will be different and it may take a little bit for you to settle into your new life.

It’s your home

There may be some ‘common’ areas that are shared with other residents, such as the dining room and lounge room, but your room is your own.

Daily living

Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture.

Find out prior to moving what extra personal belongings you can bring.

Social aspects and routines

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around.

However, the choice is yours as to how social you want to be.

You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner, or remain in your room to enjoy your own company.

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Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups.

As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.

Multiple activities

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do.

You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop.

Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples. This means couples can continue living together even if they have different care and support needs.

While most homes do not allow residents to have their personal pets, many homes now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please.

Visit friends, enjoy family celebrations, go shopping and even go on holiday.

Many nursing homes also have special areas available for private functions.

This means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday.

You can leave the aged care home for up to 52 nights in a financial year.

This is called ‘social leave’.

The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees.

If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home.

The 52 night rule cannot be extended. www.A g e d C a re Gu ide. c o m . a u

Daily living

Partners and pets

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Preparation

WHAT YOU NEED TO KNOW

Preparation There are a few things to organise before being ready for aged care services. Make a list of what support you’re currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests.

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If you’re wanting to access Government funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422.

An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record.

Examples of the questions you may be asked are:

Are you getting support from a carer or family member?

Can you prepare your own meals and do housework?

o you need assistance taking a shower or bath and do you need D help getting dressed?

Are there any health concerns or did you have a recent fall?

Do you feel lonely or isolated?

Are there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person.

Following this conversation you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Team (ACAT) for an assessment to determine your abilities and what level of care you require.

Here is a list of documents and information you should prepare for the assessment:

edicare card and a form of identification, for instance, Department M of Veterans’ Affairs (DVA) card, driver’s license, passport, or healthcare card Notes or referrals from your doctor I nformation about previous home or aged care services you have received etails about support you receive from family, friends, or D the community repared questions and information about aged care that you wish P to discuss with the assessor so you have a better understanding about services

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Preparation

Are you currently receiving aged care services?

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ontact details for your doctor and any other health professionals C you see regularly Have a translator or Auslan interpreter pre-organised if you require it Ask a support person to be present for the assessment if you want Other factors in preparing ahead of starting aged care services include organising your finances and getting advice about how you can pay for any support at home or a place in an aged care facility. It’s also worth making sure you collect medical records, have details about medication handy, have an Advanced Care Directive in place and ensure your Will is up to date.

When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions?

When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.

You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently.

Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based? o the owners/directors of the company have a health and/or D aged care background?

hen was the last time a complaint was made to the provider, what W about, and how was it dealt with?

re residents and their families encouraged to have input into services A offered and the quality of care?

The facility

oes the home look and smell fresh and clean, and is it in D good repair?

Are the carpets and floor coverings clean?

Is the inside temperature comfortable?

Does the home meet safety regulations?

Is there good and clear signage throughout the facility?

Are there secure and interesting outdoor areas?

re there spaces and activities to support people living with special A needs, such as dementia?

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Aged care checklist

Aged care checklist

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Do the residents appear clean and neat?

Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming?

Does the staff provide clear answers to your questions?

What is the mood of interaction between staff and residents?

o staff look like they take their time with residents to give them D personal attention?

hat is the ratio of nurses/care workers to residents on weekdays, W weekends, and at night-time?

The room

Aged care checklist

Is it a single or shared room?

I s the room you’re shown the actual room you’ll be moving into or is it for display only?

Does the room have an ensuite or are the bathrooms shared?

Are there provisions for married couples?

How is the room allocation determined?

I s there access to a private phone line, internet connection, or pay TV? How is the heating/cooling controlled?

What personal effects and furnishings can you bring to the home?

Are there provisions for safe storage of personal items?

Are there easily accessible alarm buttons in the room and how many?

re staff respecting resident’s privacy – do they knock before entering A a resident’s room?

Day to day living

Are there areas for families and friends to meet and celebrate special events?

Can family and friends take part in activities?

Are meals cooked on site or delivered?

Are menus flexible and able to meet special requirements?

What types of individual and group activities are offered and how often?

Are there activities that include cultural and spiritual preferences?

Are there any activities organised together with the local community?

What special events are celebrated?

Does the facility have pets on site or offer a pet visitation program?

Health and personal care

Is there a GP on site or can you continue to see a Physician of your choice?

How do staff administer and monitor resident’s medicine intake?

How are medical emergencies handled?

hat other services, such as speech therapy and occupational therapy, W are available on site?

Is there a dietitian or nutritionist part of the care team?

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Does the facility have a wellness program?

How does the facility deal with end-of-life/palliative care?

Are any provisions, such as continence pads, rationed?

Financial

What are my payment options?

What is the breakdown of the payable fees?

Can you negotiate on the fees and how they are paid?

Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident.

Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 84 for more information on financial advice.

Both your income and financial assets affect your entitlements. The income and asset tests are combined, to ensure a consistent fees policy.

This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation.

The cost of care is divided into three parts – daily care fees, accommodation payments and a means tested care fee.

Daily care fee

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities.

In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services.

The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person.

This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension.

As of September 2023, the maximum Basic Daily Fee is $60.86 per day for all full pensioners and some part pensioners.

Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents in aged care.

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Costs for residential care

Costs for residential care

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If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

If you were a permanent resident in an aged care home, prior to 20 March 2008, you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.

Accommodation payments

Costs for residential care

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide.

Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care.

If you have more than $58,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $58,500 in assets after your payment (Rates as at September 2023).

Means tested care fee

The means tested care fee is an extra contribution on top of the other residential aged care payments, and the amount can differ from person to person.

The means tested care fee will incorporate you financial assets and your income, and then determine how much you will be contributing to the cost of your personal and clinical care services.

This contribution amount can fluctuate depending on if your income or assets change.

There are annual and lifetime caps on the means tested care fee. There an annual cap of $32,718.57 that will apply to your means tested contribution to your care costs, together with a lifetime cap of $78,524.60 (September 2023 rates).

Depending on your personal financial situation, you may not have to pay this contribution towards the cost of your care.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension for a single person, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care.

The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee.

Any income tested contributions you may have made as a recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure.

The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person.

Even when the value of your former home is included as an assessable asset, its value will be capped at $197,735.20 (September 2023 prices). It is only counted in determining your ability to pay for your accommodation. w w w.A gedCareGuide. c o m.au

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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it.

You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

This is a single payment made to the care home and works similar to an interest-free loan.

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days.

The MPIR is set by the Government and is updated every three months – as of 1 October 2023, it is 8.15 percent.

The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room.

These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 8.15% / 365 = $44.65 per day (MPIR from 1 October 2023).

Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator .

For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor.

Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source.

Please phone 1800 200 422 for more complete, up-to-date information.

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Costs for residential care

Payment Option 1: Refundable Accommodation Deposit (RAD)

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Financial advice

Managing the complications of aged care Many older Australians take up an aged care bed within one month of being assessed for residential aged care.

This is often triggered by an unexpected event, such as a fall, or a decline in health.

The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply.

Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life.

These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes.

Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, and filling in Centrelink forms, and things can quickly become overwhelming.

Just getting a basic understanding of what forms you need to complete, when to complete them, and where to send them can be difficult.

Aged Care Financial Advice Specialists Aged care choices are complex and the decisions to be made can seem overwhelming. Making the wrong decisions can come at a high price, both emotionally and financially.

Our aged care advisors specialise in identifying your unique needs and the financial issues that you and your loved ones face in relation to entering an aged care facility. Working with you we will identify what your choices are and their financial impact.

We can then assist you to structure your financial affairs so that you can enter aged care knowing how to manage or even reduce your costs, maximise your Centrelink benefits and ensure that you can afford the care that is right for you. We empower you to make the right decision for your aged care needs with peace of mind.

Phone: 9340 9200 and 9381 6622

Web: www.wpfp.com.au and www.destfp.com.au

Email: aldis@wpfp.com.au | geoff@wpfp.com.au | craig@destfp.com.au Our offices are located in Osborne Park and Perth.

Our aged care advisors are part of the Aged Care Gurus Adviser Network WPFP Pty Ltd t/as WP Financial Planners and Viaggi Pty Ltd t/as Destination Financial Planning are Authorised Representatives of Consultum Financial Advisers Pty Ltd | ABN 65 006 373 995 | AFSL 230323

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By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

Things you ‘should not’ do

Financial advice

ecide to sell the home before understanding the Age Pension and D aged care fee impact. hoose how you will pay the aged care fees before understanding all C of your options. ake untested or inaccurate assumptions about your ability to meet M the aged care costs. llow or enable the dominant family member to influence A the decisions.

I ncorrectly assume that all decisions must be made before you can get the care needed.

Instead seek help from a Certified Financial Planner who is experienced in aged care.

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives, and situation.

A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation.

While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients, including: Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications Maximising Government pensions Minimising nursing home fees Negotiating with aged care facilities

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include: o they specialise or have experience with D aged care? hat licenses, credentials or other W certifications do they have?

ill they provide their advice in ‘plain W English’ and in writing?

ill they deal with the Department of W Veterans’ Affairs or Centrelink?

How much do they charge?

I s the service a once-off or an ongoing service?

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You should be open with your financial advisor about your financial situation and what assets are available, so your advisor can provide the best advice for your situation.

That is why, when choosing a financial advisor you should also consider their decisions are considerate and measured as opposed to emotional or impulsive, and actively listen.

What will it cost?

Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

While financial advisor services do cost, the amount of money they can save you in the long run can make the advice and services worth it.

Seeking help from an expert means they will be able to access all the benefits and schemes available for your situation that you may not have known about.

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services.

Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies, and Government concession frameworks.

Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone.

Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice.

Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Estate planning

A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death.

Estate planning is the process in which you decide what you want to happen with your estate, known as your assets, when you die.

It is a plan which involves you considering who you want to be executor of your estate (the person in charge of your Will), who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke.

Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes. Your Will is one of the most vital documents in this process.

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A properly drafted, up-to-date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.

If you die without a Will, or your Will is invalid, your estate will be treated as an ‘intestate’ and your assets will be distributed under the WA intestacy law to your surviving relatives after all your debts have been paid.

Enduring Power of Attorney and Guardianship

Most people know you should write a Will to make sure your assets are distributed according to your wishes when you die. But what happens if you are left unable to make decisions for yourself due to accident, illness or other circumstances?

Estate planning

While a family member can step in at this time and start assisting you with decision making, they may lack the legal authority to make some decisions.

By making an Enduring Power of Attorney and an Enduring Power of Guardianship, you can nominate a trusted family member or friend, or an organisation in the case of an Enduring Power of Attorney, to step in and make decisions on your behalf.

Once you have decided on who to appoint as an Enduring Power of Attorney and/or Enduring Power of Guardianship, the people or organisations you have nominated should be made aware of the document. It is also worth letting other people that are close to you know so they know who will be looking after those affairs when the need arises.

In WA, an Enduring Power of Attorney is limited to making decisions about your finances and property only. An Attorney in WA cannot make personal, lifestyle and treatment decisions.

To appoint someone to make personal, lifestyle and treatment decisions in WA, you need to make an Enduring Power of Guardianship (EPG). An Enduring Guardian can make decisions around where you live, what services you engage, and provide consent for health care services and treatment. Similarly, an Enduring Guardian cannot make any financial or property decisions on your behalf.

The best time to create any official documentation is while you are healthy and still capable of managing your own affairs. You must have full legal capacity to make an Enduring Power of Attorney, Enduring Power of Guardianship or Advance Health Directive document, which means you understand what the document is and what it does.

The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning.

For more information, contact the Office of the Public Advocate on 1300 858 455 or visit publicadvocate.wa.gov.au, or contact the Public Trustee on 1300 746 116 or publictrustee.wa.gov.au .

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WHAT YOU NEED TO KNOW

Getting assessed

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with.

The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so.

Getting assessed

If the My Aged Care contact centre believes that you are eligible for basic home support you will be assessed by a professional from the Regional Assessment Service (RAS).

If you require higher care support, a member of an Aged Care Assessment Team (ACAT) will visit you at home to assess you for a higher level of support at home to meet your needs or a place in a residential care home.

What should you prepare?

Some of the documents and information you should collect before your assessment include: edicare card and a form of identification, for instance, Department of M Veterans’ Affairs (DVA) card, driver’s licence, passport, or healthcare card Notes or referrals from your doctor I nformation about previous home, community or aged care services you have received Details about support you receive from family, friends, or the community repared questions and information about aged care that you wish to P discuss with the assessor so you have a better understanding about services ontact details for your doctor and any other health professionals you C see regularly Have a translator or Auslan interpreter arranged if you require one Ask a support person to be present for the assessment if you want one During a face-to-face assessment, an ACAT assessor will visit you in your home to get to know you and your circumstances and determine the types of support you need.

The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if you struggling with any cognitive issues or memory loss, whether you are struggling at home or have concerns about personal safety, and any activities you engage in with family or in the community.

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Medical history Living arrangements Your support network Current services and supports you are receiving Cognitive and behavioural functions How you deal with daily tasks around the home Any health and lifestyle concerns you have Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life.

The assessment is also an opportunity for you to ask questions. If you don’t understand something, make sure you clarify with your assessor. You shouldn’t be leaving your assessment confused or stressed.

Some if the questions you may want to ask are: hat are my rights and responsibilities during this W assessment process?

What services are available in my area?

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Getting assessed

Topics that might be covered, or that you may want to bring up, during your assessment include:

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Are there support options available for my carer?

What financial assistance am I eligible to receive?

Are there culturally appropriate services in the area?

Who can I contact if I have any questions after the assessment?

If you don’t want to receive Government funded home care or go into Government funded aged care, then that is perfectly fine. There are private providers that don’t require any assessment to receive care or enter their facilities. However, you cannot receive Government funding to pay for your stay in a private nursing home.

Assessments explained

How long does it take?

The ACAT assessment will take around an hour and at the end of the meeting the assessor will discuss the results of the assessment with you.

They will review the information you have provided to determine what support option best suits you.

You will receive a letter within two weeks of your assessment to let you know if you have been found eligible for aged care services. This letter will also detail the types of services you will be able to access and any further information about how to access these supports.

If your situation is urgent, it may only take a couple of days before you get confirmation of approval for aged care.

You’ll be given a referral code linked to the type of service you are eligible to access. The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you.

When you’re ready to start looking for providers to deliver the support services you have been found eligible for, you can use our online directory at AgedCareGuide.com.au for a comprehensive overview of the care options and care providers available near you.

Being approved for funded supports doesn’t always mean you will be able to access services straight away. You may need to wait until a suitable package or place in an aged care home comes available, and wait times can range from a few weeks to a number of months.

What if I’m unhappy with my assessment results?

You have the final decision to accept or reject an ACAT/S recommendation.

If you are unhappy with the recommendations, first talk with the person in charge of the ACAT/S; most concerns can be resolved this way.

If you cannot come to an agreement, you can appeal the decision and have the assessment reviewed.

To have the decision reviewed you must write to the Secretary of the Australian Department of Health within 28 days of your assessment letter arriving. The request should be answered within 90 days with a decision.

If you do not agree with the Secretary’s review, you can escalate the matter further by contacting the Administrative Appeals Tribunal.

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Finding providers Once you have been assessed and approved for Government funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs.

Finding providers

Your letter from My Aged Care confirming you are ready to start accessing services will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes, one for each service.

The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you.

Choosing which provider to trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with time?

It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences.

It’s useful to create a shortlist of providers in your local area, which may help narrow down your search.

When considering a potential provider take your time to do some research: ook at the provider’s website, social media pages and L online reviews heck out their credentials such as quality certifications and C industry awards o they have any past or present sanctions or notices of D non-compliance? ou can ask them directly or check the Government’s Y non-compliance finder tool at myagedcare.gov.au/ non-compliance-checker ou can use this Guide or the AgedCareGuide.com.au directory Y online to search for service providers in your area that meet your requirements. w w w.A gedCareGuide. c o m.au

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If you aren’t comfortable finding or choosing a provider by yourself, then there are experts who can help you find a nursing home that suits your needs and preferences. A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 903 627 to access placement services.

Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy. During this conversation it is also essential to discuss fees and services with your new provider, so you know how much the support or aged care bed is going to cost.

When looking into home care services, here are some things to investigate and ask the provider you are considering: Do they service your area?

Is the company Australian owned?

Is it independent or part of a franchise?

Do the owners / operators have experience in home care?

Does the company have appropriate insurance?

Does the company comply with Australian Tax Law, for example does it charge GST appropriately? o they provide documents about financial arrangements before D service begins? o they have a Service Agreement? It is important so that there’s no D misunderstanding about the service and cost to be provided.

Are they flexible? After all, it is all about you.

What are their recruitment processes?

I s there a criminal background check performed prior to employment with an agency? oes the company provide worker’s compensation for employees?

D This is important so that you are not responsible for any injuries that occur on the job. ow do they determine appropriate staff for your needs? If a company H asks where you live then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority.

I s it possible to interview potential carers and make a selection after those interviews?

Do you get to decide what times and days suit your needs?

What is the minimum shift length? o they have male/female workers and can they cater for specific D cultural backgrounds? ho will be working in the home? Will there be regular staff providing W continuity of care or do they change shifts around? www.A g e d C a re Gu ide. c o m . a u

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I s there a professional staff member, such as a Registered Nurse, who liaises with you to create a plan that meets your needs?

Who is the organisation’s main contact for you?

Do you meet a Manager / Owner and then never hear from them again? hat additional support is offered within the cost of your care? For W example, are they available 24-hours a day, seven days a week.

Placement consultants

You’ll find a list of In Home Care service providers from page 105 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

A placement consultant makes your job easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers.

You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker.

This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning.

Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything.

If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives.

Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up-to-date.

A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

These professionals can also assist you in finding a bed placement more promptly because of their connections with aged care providers and services.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?

I s there a physical condition that is deteriorating, are mental faculties and awareness impaired?

Is there acceptance or understanding of this part of the journey?

hat are the family dynamics around the placement decision and W the impact on everyone involved? w w w.A gedCareGuide. c o m.au

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Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available.

By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes.

Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process.

They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required.

An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care.

Be sure about your expectations of service and what the placement consultant is able to provide, including: ace to face family meetings to discuss your situation and a respect F for the emotions of all the family members involved

Placement consultants

Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements.

Support and recommendations that cater for the specific requirements of your family and loved one

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Let Empathy Care, a wholly independent care consultancy, assist you in determining and engaging the optimum provider to meet your complex needs.

Empathy Care provides you with the solution to your care needs from the comfort and convenience of your own home.

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ounsel that prioritises family sensitivities, needs and special C requests, before asking how much money is available and getting the status of the financial situation ractical assistance with urgent placement situations – which they P often are – where reducing the typical waiting times, or arranging respite care, is a necessity.

Choosing a placement consultant

Within Western Australia, there is a range of well qualified placement consultants who can help you in your search for aged care options.

An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider.

Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one.

Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice.

You can be open in your discussions because, as health professionals, they have a policy of confidentiality.

Their professional fees may differ and it is reasonable to advise them if you are working to a budget.

Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front.

Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will rely on them understanding what you want and organising the appropriate care services to meet those needs.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors – physical, social, psychological and financial – that may arise which families sometimes find too difficult to cope with by themselves.

Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts.

There are specialist health professionals who offer independent, non‑judgmental services, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time. www.A g e d C a re Gu ide. c o m . a u

Placement consultants

When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility.

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You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence.

At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required.

Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care.

Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor.

You can find placement consultants in the products and services directory on page 145 or search on AgedCareGuide.com.au

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community.

Case management may be short or long term, or episodic. It plans for both current situations and your long term needs.

Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals.

Health based case managers are usually a nurse, social worker or allied health professional.

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Placement consultants

Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing.

101

If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services.

However, If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Private case management services are supplied by experienced, tertiaryqualified case managers, to provide support services and coordination across a wide range of community and supportive health services.

Waiting periods for private case management are generally reduced compared to some Government subsidised services.

The duration of private case management is flexible, and may be shortterm or ongoing, depending on your needs.

How much does it cost?

The service of a private case management is not Government-subsidised in any way, so you will be charged for all services.

Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them.

A t S i m p at i c a we und e r

The team at Simpatica has assisted many loved one into quality care facilities understanding the needs of each individual that this is often a difficult time, for not onl care but also their families both emotiona and how important it is to genuinely make loved ones’ needs.

The team at Simpatica has assisted many families ransitioning a loved one into quality care facilities by listening to, and understanding needs Thethe team atofSimpatica has assisted many families transitioning a each individual client.

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loved one into quality care facilities by listening to, and We understand that this is oftenunderstanding a difficult time,the needs of each individual client. We understand for not only the person in need of care but also their that this is often a difficult time, forFornot only the person in need of with care, families, both emotionally and psychologically, and Lettie Ennis assistance Rita Gaeverything tenby call Simpatica today but alsowww.simpatica.net.au their families emotionally and psychologically, Agedboth Care Specialist DIRECTOR how important it is to genuinelycare make a connection inf 0404 069 434 Aged Care Specialist a connection with your 0403 297 869 with your loved ones’ needs. and how important it is to genuinely make 0403 297 869 loved ones’ needs.

For assistance with everything care, call Simpatica today

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For assistance with everything care, call Simpatica today

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Generally, an invoice for all care services purchased on your behalf will be provided to you each month.

Many case managers offer no lock in contracts, meaning care can be arranged for one, several or many ongoing visits, and you only pay for what you use.

Care planning

The aim of care planning is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment.

The case manager implements the care plan and this may include identifying support services that other community care agencies will provide.

Services may include the purchase or hire of equipment or installation of assistive aids, such as bathroom rails, and negotiating with support agencies for delivery of services.

The case manager also monitors each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

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Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District Albany Armadale Ashburton Augusta-Margaret River Bassendean Bayswater Belmont Beverley Boddington Boyup Brook Bridgetown-Greenbushes Brookton Broome Broomehill-Tambellup Bruce Rock Bunbury Busselton Cambridge Canning Capel Carnamah Carnarvon Chapman Valley Chittering Claremont Cockburn Collie Coolgardie Coorow Corrigin Cottesloe Cranbrook Cuballing Cue Cunderdin Dalwallinu Dandaragan Dardanup Denmark Derby-West Kimberley Donnybrook-Balingup Dowerin Dumbleyung Dundas East Fremantle East Pilbara

Page Reference Residential Home Care

132 119

114-116 110-114 114-116 132 114-116 119 110-114 119 110-114 119, 121 110-114 132 114-116 114-116 132 114-116 133 114-116 133 114-116 133 114-116 114-116 133 114-116 133 114-116 133 114-116 121 110-114 121 - 122 110-114 114-116 114-116 133 114-116 114-116 114-116 122 110-114 122 110-114 133 114-116 114-116 114-116 134 114-116 123 110-114 114-116 114-116 114-116 114-116 134 114-116 114-116 134 114-116 134 114-116 134 114-116 134 114-116 114-116 134 114-116 134 114-116 123 110-114 114-116

Council District Esperance Exmouth Fremantle Geraldton (Greater) Gingin Gnowangerup Goomalling Gosnells Halls Creek Harvey Irwin Jerramungup Joondalup Kalamunda Kalgoorlie-Boulder Karratha Katanning Kellerberrin Kent Kojonup Kondinin Koorda Kulin Kwinana Lake Grace Laverton Leonora Mandurah Manjimup Meekatharra Melville Menzies Merredin Mingenew Moora Morawa Mosman Park Mount Magnet Mount Marshall Mukinbudin Mundaring Murchison Murray Nannup Narembeen Narrogin

Page Reference Residential Home Care

134 134 123 134-135

114-116 114-116 110-114 114-116 114-116 135 114-116 135 114-116 123-124 110-114 135 114-116 135 114-116 135 114-116 114-116 124-125 110-114 125 110-114 135 114-116 135 114-116 135 114-116 136 114-116 114-116 136 114-116 136 114-116 114-116 114-116 125 110-114 136 114-116 136 114-116 114-116 136 114-116 136 114-116 136 114-116 125-126 110-114 114-116 137 114-116 114-116 137 114-116 137 114-116 126 110-114 114-116 114-116 114-116 126 110-114 114-116 137 114-116 137 114-116 137 114-116 137 114-116

Council District Nedlands Ngaanyatjarraku Northam Northampton Nungarin Peppermint Grove Perenjori Perth Pingelly Plantagenet Port Hedland Quairading Ravensthorpe Rockingham Sandstone Serpentine-Jarrahdale Shark Bay South Perth Stirling Subiaco Swan Tammin Three Springs Toodyay Trayning Upper Gascoyne Victoria Park Victoria Plains Vincent Wagin Wandering Wanneroo Waroona West Arthur Westonia Wickepin Williams Wiluna Wongan-Ballidu Woodanilling Wyalkatchem Wyndham-East Kimberley Yalgoo Yilgarn York

Page Reference Residential Home Care

126 137 137 137

110-114 114-116 114-116 114-116 114-116 110-114 114-116 126-127 110-114 114-116 137 114-116 137 114-116 137 114-116 138 114-116 127 110-114 114-116 127 110-114 114-116 127 110-114 127-129 110-114 129 110-114 129 110-114 114-116 138 114-116 114-116 138 114-116 114-116 129 110-114 114-116 131 110-114 138 114-116 114-116 131-132 110-114 138 114-116 114-116 114-116 114-116 114-116 114-116 138 114-116 114-116 138 114-116 138 114-116 114-116 138 114-116 138 114-116

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WESTERN AUSTRALIA Edition 23

Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.

Suburb / Town Albany Alfred Cove Alkimos Applecross Armadale Ascot Aubin Grove Augusta Balcatta Bassendean Bateman Bayswater Belmont Bentley Beverley Bicton Bluff Point Booragoon Boyup Brook Bridgetown Broadwater Brookton Broome Bruce Rock Bull Creek Bunbury Busselton Byford Calista Camillo Canning Vale Carine Carlisle Carmel Carnarvon Claremont Collie Como Coolbellup Cooloongup Corrigin Cottesloe Dalwallinu Dawesville Denmark Derby Dianella

Page 132 125 131 125 119 119 122 132 127 119 125 119 119 121 132 125 134 125 132 133 133 133 133 133 125 133 133 127 125 119 121 127 129 125 133 122 133 127 122 127 134 123 134 136 134 134 128

Suburb / Town Donnybrook Dudley Park Dumbleyung Duncraig East Fremantle East Perth Eaton Edgewater Ellenbrook Embleton Emu Point Esperance Exmouth Ferndale Fitzroy Crossing Forrestfield Fremantle Geraldton Glendalough Gnowangerup Goomalling Gosnells Greenfields Greenmount Guildford Gwelup Halls Creek Halls Head Hamilton Hill Harvey High Wycombe Highgate Hilton Inglewood Innaloo Jolimont Joondalup Joondanna Kalgoorlie Karrinyup Katanning Kellerberrin Kelmscott Kensington Kingsley Kinross Kojonup

Page 134 136 134 124 123 126 134 124 129 119 132 134 134 121 134 125 123 135 128 135 135 123 136 126 129 128 135 136 122 135 125 131 123 128 128 121 124 128 135 128 135 136 119 127 124 125 136

Suburb / Town Kondinin Kununoppin Kununurra Lake Grace Laverton Leederville Lesmurdie Lockyer Maddington Madeley Mandurah Manjimup Marangaroo Margaret River Martin Maylands Meadow Springs Meekatharra Melville Menora Merredin Merriwa Middle Swan Midland Mindarie Mirrabooka Moora Morawa Morley Mosman Park Mount Barker Mount Claremont Mount Lawley Mount Pleasant Mundaring Murdoch Myaree Nannup Narembeen Narrogin Nedlands Ngaanyatjarra-Giles Noranda Norseman North Coogee North Fremantle North Perth

Page 136 138 138 136 136 131 125 132 123 131 136 136 131 132 124 119 136 136 126 128 137 131 129 129 131 128 137 137 119 126 137 121 128 126 126 126 126 137 137 137 126 137 119 134 122 123 131

Suburb / Town Northam Northampton Osborne Park Pemberton Pinjarra Port Denison Port Kennedy Quairading Ravensthorpe Redcliffe Rivervale Rockingham Roebourne Rossmoyne Salter Point Scarborough Shelley Shoalwater Singleton South Bunbury South Hedland South Perth Southern Cross Spearwood Spencer Park Subiaco Success Three Springs Treeby Wagin Waikiki Wanneroo Waroona Wembley West Leederville West Perth White Gum Valley Willagee Willetton Wilson Wongan Hills Woodlands Wyalkatchem Yakamia Yanchep Yokine York

Page 137 137 128 136 137 135 127 137 138 121 121 127 135 121 127 128 121 127 127 133 137 127 138 122 132 129 122 138 122 138 127 132 138 121 121 127 123 126 122 122 138 129 138 132 132 129 138

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Finding Providers

See Definition of Terms page 146

Advertisers only PHONE (08)

DPS Web Advert Page ID IFC, 111, 120 17724

Notes

CHS

In Home Care Services

105

PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

WESTERN AUSTRALIA Edition 23

Amana Living Home Care Services

1300 262 626 9 9

Astley Care In Home Services

6500 8230

99 999999999 99 99 999999999 Baptistcare Home Care Great Southern 1300 660 640 99999 999 99999 Baptistcare Home Care Perth Metro 1300 660 640 99999 999 99999 Baptistcare Home Care South West 1300 660 640 99999 999 99999 Baptistcare Home Care Wheatbelt 1300 660 640 99999 999 99999 Bethanie CHSP Services Mid West 13 11 51 9 9 99 999 9 999 Bethanie CHSP Services Perth Metro East 13 11 51 9 9 99 99 9 99 Bethanie CHSP Services Perth Metro North 13 11 51 9 9 99 99 9 99 Bethanie CHSP Services Perth Metro South 13 11 51 9 9 999999 9999 Bethanie CHSP Services South West 13 11 51 9 9 99 999 9 999 Brightwater at Home 1300 223 968 9 9 999999999 99 Note 1 Care Net Community Nursing 9385 5100 9 999999999999 Catholic Homes - Home Care Services 1300 244 000 9 9 99 999 99999 Note 2 Catholic Homes - Products and Services 1300 244 000 9 Chung Wah CC Commonwealth Home Support Prog 9328 3988 9 9 99 9 9 999 Chung Wah CC Home Care Packages 9328 3988 9 9 99 999 9 999 Class Professionals 9409 1094 9 9 999 9 999 Comfort Keepers CHSP Perth 9492 8920 9 9 9 9 Comfort Keepers Perth - South of the River 9315 2200 9 99999 999999999 Comfort Keepers Perth North/Hills/Mandurah 9492 8920 9 9 999 999999999 Comfort Keepers WA 9492 8920 9 99999 999999999 Coolibah Care Home Services 9535 0300 9 9 99 999999999 CPE Group 1300 665 082 99 999999999999 Dementia Services | Southern Plus 1300 000 161 9 9 99 999999999 Focused Care 9302 1737 99 99 99999 999 Harold Hawthorne Com'ty Centre Home Support Serv 9470 1155 9 9 99 999 9 999 Homage Australia Pty Ltd 1300 705 029 9 99 9999 999 Home Care South West | Southern Plus 1300 000 161 9 99 999999 99999 Home Care | Southern Plus 1300 000 161 9 99 99 999 999 9 Italo-Australian Welfare & Cultural Centre 9228 2220 9 99 999999999 (ICare Community Services) Juniper Commonwealth Home Support Program 6363 6324 9 9 99 99 9 999 Just Better Care WA 1300 587 823 9 99 99999 999 KompleteCare WA 9329 4955 9 99 99999 999 Mable 1300 736 573 9 999999999999 Note: 1. Includes Transition Community Care (TCC) for clients at home.

51 21920 27, 57 20375 27, 57 17746 27, 57 17747 27, 57 20729 11 19507 11 21037 11 19509 11 19508 11 19506 5, 35 17728 31 20700 26, 78 38334 26, 78 38925 154 20092 154 17754 105 64084 43 38606 43 19580 43 18430 43 38892 7 19581 38 21918 73 19551 38501 18 21212 36 63536 73 19523 73 17729 3 17799 23, IBC 20696 21 61871 28 63153 39, 150 22109

2. Services include Short Term Restorative Care (STRC)

RESIDENTIAL CARE SUPPORT

IN-HOME CARE

https://agedcareguide.com.au/class-professionals

(08) 9409 1094

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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Finding Providers

In Home Care Services See Definition of Terms page 146

Notes

PHONE (08)

CHS

Advertisers only

WESTERN AUSTRALIA Edition 23

PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

106

Melville Cares Home Support

9319 0900

Multicultural Services Centre of WA

9328 2699

99 99

Multicultural Services Centre of WA

9444 8283

My Flex Companionship Program for Dementia

9 99 99999 99 9427 7500 99999999999 999 6393 1000 9 999999999999 0449 678 535 9 1300 363 802 9 99999999 999 9035 0417 9 999999999999 6146 0085 9 999999999999999 6202 8033 9 9 9999999999999 6556 7008 9 999999999999 6400 5888 9 999999999999 07 3054 1360 99999999999 9 9 9253 5555 9 9 99 999 9 999 9371 9115 9 99 99999 999 Note 1 0416 205 819 9 9 9 999 9450 6233 9 9 99 999 9 999 1300 669 189 999 9999 999 9385 3406 9 99 999999999 9301 0299 9 999999999 9 999

My Flex Home Care MYVISTA Home Care Navigate Aged Care Solutions Right at Home - WA Right at Home Kalgoorlie Wheatbelt Right at Home Perth Midland Right at Home Perth Northern Suburbs Right at Home Perth South Eastern Suburbs Right at Home Perth West Coast Right at Home RightCare Shine Community Care Simply Helping Lower North Perth Simply Helping South East Perth Southcare Home Care Services Southern Cross Care WA St Louis Home Care White Oak Home Care Services

999 99

9

999999999 999 99999

9427 7500

DPS Web Advert Page ID 40 38241 41 38813 41 47780 30 38916 30 19142 119 18042 161 25138 36 63499 36 61807 36 38327 36 22378 36 63496 36 62674 36 22069 64D, 113 38472 25 21495 25 64150 19 20067 73 47846 39057 34 63633

Note: 1. Includes services for clients with dementia and/or disabilities ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Abbreviations

(HC)................................................................................High Care (LC).................................................................................. Low Care AC..................................................................................Aged Care ACAT.........................................Aged Care Assessment Team ACF.................................................................Aged Care Facility Aged Care Service............................... Aged Care Service(s) Apts.......................................................................... Apartments Assoc......................................................................... Association ATSI................................... Aboriginal, Torres Strait Islander Aust.......................................................................... Australia(n) CALD..........................Culturally and Linguistically Diverse CBC................................................................ Centre Based Care CC...................................Community Care/Care Community CDC.................................................... Consumer Directed Care CHSP............Commonwealth Home Support Programme Cncl.................................................................................... Council Cnr........................................................................................Corner Com’ty...................................................................... Community Coop.......................................................................... Cooperative Corp.......................................................................... Corporation CS...........................................................Community Service(s) Ct............................................................................................ Court Ctr......................................................................................... Centre D...........................................................................................Divider DAP.................................... Daily Accommodation Payment

HSP/S.......................... Home Support Program/Service(s) HSS................................................ Home Support Services(s) IBC.................................................................. Inside Back Cover DBMAS........................ Dementia Behaviour Management IFC................................................................. Inside Front Cover Advisory Service IHC.......................................................................... In Home Care Dem.............................................................................. Dementia IL.................................................................Independent Living Dis.................................................................................. Disability ILU............................................... Independent Living Unit(s) Dist......................................................................................District Indep...................................................................... Independent DRC..............................................................Day Respite Centre IT........................................................ Information Technology DTC..............................................................Day Therapy Centre LGA................................................ Local Government Area(s) DVA.....................................Department of Veterans’ Affairs LGBTIQ.......................... Lesbian Gay Bisexual Transgender Intersex Questioning Estn.................................................................................... Eastern LHD........................................................... Local Health District Fac....................................................................................... Facility Lwr........................................................................................Lower Fmr......................................................................................Former Maint......................................................................Maintenance Gdns.................................................................................Gardens Mem..............................................................................Memorial HC or H/Care............................................................ Home Care Metro.....................................................................Metropolitan HS or H/Serv................................................ Health Service(s) MPHS...................................... Multi Purpose Health Service HCC......................................................Home Care Community MPS........................................................Multi Purpose Service HCP...................................................... Home Care Package(s) Mt.........................................................................................Mount HCP 1..........................................Home Care Package Level 1 NH or N/Home................................................. Nursing Home HCP 2..........................................Home Care Package Level 2 N/hood............................................................ Neighbourhood HCP 3..........................................Home Care Package Level 3 NESB.............................Non English Speaking Background HCP 4..........................................Home Care Package Level 4 NRAS......................National Rental Affordability Scheme HCS..........................................................Home Care Service(s) Nth(n)........................................................................ North(ern) HCSS............................... Home & Carer Support Service(s) NW............................................................................. North West HL......................................................................... Healthy Living OBC............................................................. Outside Back Cover Hlth......................................................................................Health PAG.................................................Planned Activity Group(s) Hosp................................................................................ Hospital Pk.............................................................................................. Park

Prog........................................................................... Program(s) Pt...............................................................................................Port Pnt.......................................................................................... Point RAC........................................................ Residential Aged Care RAD..........................Refundable Accommodation Deposit RAS.......................................... Regional Assessment Service RC...................................................................... Residential Care Reg.................................................................................. Regional Res...............................................................................Residential RLU................................................. Retirement Living Unit(s) RV.................................................................Retirement Village SBRT.............................Severe Behaviour Response Teams SE........................................................................ South East(ern) Serv............................................................................... Service(s) SL.....................................................................Supported Living Soc......................................................................................... Social SRS...................................... Supported Residential Services SSG.................................................... Social Support Group(s) Sth......................................................................................... South Sthn............................................................................... Southern STRC........................................... Short Term Restorative Care Supp..........................................................Support/Supported SW.................................................................... South West(ern) Tce.......................................................................................Terrace TCP............................................... Transition Care Program(s) VHC.......................................................... Veterans’ Home Care Vlg....................................................................................... Village W/Centre........................................................ Wellness Centre Wstn................................................................................ Western

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Finding Providers

Home Care Packages directory – Approved Providers Approved Home Care Package (HCP) providers deliver home care and support services to members of the community who live at home.

If you’ve been approved for a Government funded HCP of any type you may approach any approved HCP provider to provide the services you need.

Some providers may only service one region while others can service multiple areas.

On the following pages you’ll find alphabetical lists of approved providers in Western Australia.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.

Metro Metro East Metro North Metro South Perth North Perth South

The reference tables are organised in five metropolitan regions: Metro East, Metro North, Metro South, Perth North, and Perth South. Metropolitan listings start on page 110.

Tables organised into the five regional areas of Far North, Mid North, Mid West, South and South East then follow on page 114.

Regional

Far North Mid North Mid West South South East

The lists below and on the next page are a quick reference guide to help you find in which group council districts in metropolitan are listed. For example Claremont LGA is grouped under Perth North.

HCP Metropolitan Council districts Council District

Metro Region

Council District

Metro Region

Armadale

Metro South

Melville

Perth South

Bassendean

Perth North

Mosman Park

Perth North

Bayswater

Perth North

Mundaring

Metro East

Belmont

Perth South

Nedlands

Perth North

Cambridge

Perth North

Peppermint Grove

Perth North

Canning

Perth South

Perth

Perth North

Claremont

Perth North

Rockingham

Metro South

Cockburn

Metro South

Serpentine-Jarrahdale

Metro South

Cottesloe

Perth North

South Perth

Perth South

East Fremantle

Perth South

Stirling

Perth North

Fremantle

Perth South

Subiaco

Perth North

Gosnells

Metro East

Swan

Metro North

Joondalup

Metro North

Victoria Park

Perth South

Kalamunda

Metro East

Vincent

Perth North

Kwinana

Metro South

Wanneroo

Metro North

107

H O M E

HCPs Western Australia

WESTERN AUSTRALIA Edition 23

C A R E

P A C K A G E S

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WESTERN AUSTRALIA Edition 23

HCP Regional Council districts Council District

Region

Council District

Albany

South

Esperance

Council District

Region

South East

Narembeen

Mid West

Far North

Exmouth

Far North

Narrogin

South

Augusta-Margaret River

South

Gingin

Mid West

Ngaanyatjarraku

Mid North

Beverley

Mid West

Gnowangerup

South

Northam

Mid West

Boddington

South

Goomalling

Mid West

Northampton

Mid North

Boyup Brook

South

Greater Geraldton

Mid West

Nungarin

Mid West

Bridgetown-Greenbushes

South

Halls Creek

Far North

Perenjori

Mid West

Brookton

South

Harvey

South

Pingelly

South

Broome

Far North

Irwin

Mid West

Plantagenet

South

South

Port Hedland

Far North

Ashburton

Region

Broomehill-Tambellup

South

Jerramungup

Bruce Rock

Mid West

Kalgoorlie-Boulder

South East

Quairading

Mid West

Bunbury

South

Karratha

Far North

Ravensthorpe

South East

Busselton

South

Katanning

South

Sandstone

Mid North

Capel

South

Kellerberrin

Mid West

Shark Bay

Mid North

Carnamah

Mid West

Kent

South

Tammin

Mid West

Carnarvon

Mid North

Kojonup

South

Three Springs

Mid West

Chapman Valley

Mid West

Kondinin

South

Toodyay

Mid West

Chittering

Mid West

Koorda

Mid West

Trayning

Mid West

Collie

South

Kulin

South

Upper Gascoyne

Mid North

Victoria Plains

Mid West

Coolgardie

South East

Lake Grace

South

Coorow

Mid West

Laverton

Mid North

Wagin

South

Corrigin

South

Leonora

Mid North

Wandering

South

Cranbrook

South

Mandurah

South

Waroona

South

Cuballing

South

Manjimup

South

West Arthur

South

Cue

Mid North

Meekatharra

Mid North

Westonia

Mid West

Cunderdin

Mid West

Menzies

South East

Wickepin

South

Dalwallinu

Mid West

Merredin

Mid West

Williams

South

Dandaragan

Mid West

Mingenew

Mid West

Wiluna

Mid North

Dardanup

South

Moora

Mid West

Wongan-Ballidu

Mid West

Denmark

South

Morawa

Mid West

Woodanilling

South

Derby-West Kimberley

Far North

Mount Magnet

Mid North

Wyalkatchem

Mid West

Donnybrook-Balingup

South

Mount Marshall

Mid West

Wyndham-East Kimberley

Far North

Dowerin

Mid West

Mukinbudin

Mid West

Yalgoo

Mid North

Dumbleyung

South

Murchison

Mid North

Yilgarn

South East

York

Mid West

Dundas

South East

Murray

South

East Pilbara

Far North

Nannup

South

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Finding Providers

WESTERN AUSTRALIA Edition 23

109

Council (LGA*) Maps

Perth North

These maps provide you with a geographical reference to the Council areas in Western Australia.

Metro East Metro North Metro South Perth North Perth South

Metro

Metro North

Metro East Perth South

Metro South Mid West Far North Mid North Mid West South South East

Regional

Far North

South

Mid North

South East

*Local Government Area

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WESTERN AUSTRALIA Edition 23

How to read the HCP table

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au .

The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1.

Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural or remote areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

8

Metro East Metro North Metro South Perth North Perth South

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Perth Metropolitan SERVICE PROVIDER

Living Home Care Packages Metro  Acacia WA Home Care Packages  Alzheimer's Living Home Care Services  Amana Amaroo Village Gosnells    Amaroo@Home Care Home Care Packages    Astley Metropolitan Home Care Packages  Avivo: Baptistcare Home Care Perth Metro  Bedingfeld Lodge  Bethanie Community Care Perth Metro East   Bethanie Community Care Perth Metro North   Bethanie Community Care Perth Metro South    Better Living Home Care Packages (WA)  Brightwater at Home    

Home Care Packages Levels

t

Packages for people who live in rural, remote or isolated areas

g

R

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

PHONE (08)

1234 8ZtR 1300 667 788 1234 8Z 1300 262 626 1234 8ZetRg 1300 653 967 1234 8 1300 653 967 1234 8 6500 8210 1234 8ZeYR 1300 428 486 1234 8ZeR 1300 660 640 1234 8Zet 9531 1622 1234 8ZR 13 11 51 1234 8ZeRg 13 11 51 1234 8ZeRg 13 11 51 1234 8ZeR 1300 307 344 1234 8Z 1300 223 968 1234 8ZeRg

DPS Web Advert Page ID

Notes

9291 0105

18771 61735 CALD

IFC, 111, 120 17724 20115 20028 51 17745 17755 27, 57 17746 17139

CALD

11 21036

CALD

11 17798 11 17796 22201

CALD, LGBTIQ

Bethanie provide a more personal standard of care in our aged care homes.

We get ageing.

5, 35 17728

Finding Providers

Annie lost her hearing, “ When she began to lose her connection with Jack, too.

I just had to do something.

Nezha Delorme, Amana Living Client Services Manager

“Annie had a stroke and lost her hearing.

It became so hard for her to communicate with her friends and family, and it was especially hard on her husband, Jack, who loves her dearly and is her prime carer.

During my training I’d learned how relationships can become strained as physical or communication difficulties arise. So, with the help of our IT team, we created a solution.

We got an iPad for Annie and showed them how to use dictation software that converted Jack’s spoken words into text. It brought so much happiness back into their lives.

And into mine.”

Professionally trained. Naturally kind.

1300 26 26 26 | amanaliving.com.au

“

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111

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WESTERN AUSTRALIA Edition 23

These icons help you find the packages that are most suitable for you.

8

Metro East Metro North Metro South Perth North Perth South

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Perth Metropolitan SERVICE PROVIDER

PHONE (08)

Home Care Packages Levels

t

Packages for people who live in rural, remote or isolated areas

R

Packages for Veterans

Home Care Packages Supplement

Notes

g

Cultural Environment

DPS Web Advert Page ID

0487 871 155 1234 64329  CCareSi BonNetMeals Home Services 9385 5100 31 20700  Carealot Home Health Services/South West Rural Respite Services 9284 7562 1234 8ZeR 16711 1234 8ZetR  Carinya Care Services TCP Community Care 9438 5500 1234 8 Transition Care Packages 19570    Catholic Homes - Home Care Services Metropolitan 1300 244 000 1234 8Zetg Note 1 26, 78 21188  Chorus Home & Community Care Services 1800 264 268 1234 8ZeYtR 18081  Chung Wah CC Home Care Packages 9328 3988 Asian, CALD 154 17754 1234 8ZeYRg  Claro Aged Care & Disability Services 1300 303 770 1234 ZeYtRg CALD 22122  Cockburn Care Home Care Packages 9411 3780 1234 8Zeg ATSI 17735  Comfort Keepers Perth - South of the River 9315 2200 1234 8ZeRg Note 2 43 19580    Comfort Keepers Perth North/Hills/Mandurah 9492 8920 1234 8ZeRg CALD 43 18430   Community Vision Home Care Services 1800 968 754 17742 1234 8ZeR  Community Vision Home Care Services 1800 968 754 1234 8ZeR 61725  Community Vision Home Care Services 1800 968 754 1234 8ZeR 61726  Continuity Care Australia Pty Ltd 1800 012 273 1234 8ZeYtR 63349  Coolibah Care Home Services 9535 0300 1234 8ZeR 7 19581  Country Mile Home Care 0476 035 233 21843 1234 8ZetR  CPE Group 1300 665 082 1234 8Z 38 21918  CURA In-Home Care 9382 1983 1234 8Zeg Note 3 17779  Deaf Connect 07 3892 8500 1234 8Z 44326  Dementia Together 0426 279 519 64328 1234 8ZR  ECHO Home Care Packages 9271 7011 1234 8Z 17726   Enrich Living Services WA Metropolitan 1300 202 003 1234 8ZeYRg ATSI, NESB 17723  Focused Care 9302 1737 1234 8ZeR 38501   Godrich Health Care 6153 1528 1234 8ZeYR 21943  Happy Living Home Care Packages 1300 911 728 62822 1234 8ZetR  Harmilla Care 6249 7066 1234 8Z 38968  HCA Home WA 1300 422 111 1234 8ZeYR 38173  Helping Hands Physio 6156 7590 1234 62599  HenderCare (WA) 1300 764 433 1234 8ZeR 20727  Home Care Assistance West Coast Perth 9385 5675 21344 1234 8Z  Home Care | Southern Plus 1300 000 161 1234 8ZeYRg ATSI 73 17729  Home Caring 1300 875 377 1234 8Zeg Note 4 39049  Home Chef 9378 2544 1234 8 21361  Home Instead Perth North & South 6310 0400 1234 8Z 19010  Home Instead Regional Western Australia 6310 0400 38876 1234 8Z  3. European, Jewish, Macedonian, Malaysian, Maltese, South African, Turkish Note: 1. CALD, Italian; Short Term Restorative Care, Day Therapy Centre and Private Services available 2. African, Arabic, European, Italian, LGBTIQ, South African

4. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.

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Finding Providers

Metro East Metro North Metro South Perth North Perth South

WESTERN AUSTRALIA Edition 23

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Perth Metropolitan SERVICE PROVIDER

Home Care Packages Levels

113

Home Care Packages Supplement

Notes

PHONE (08)

DPS Web Advert Page ID

Support Services (WA) 1800 854 300 1234 8ZetRg ATSI, CALD 21929  Home Home Care 9247 0888 1234 8 21956  IACIndependent Village Retirement Living 9497 3200 38896  Italo-Australian Welfare & Cultural Centre (ICare Community Services) 9228 2220 1234 8 Note 1 3 17799 1234 8ZeRg  JE Murray Home 9399 6800 1234 8ZeY 16905  Juniper Home Care 1300 313 000 1234 8Zetg ATSI 23, IBC 18080  Just Better Care Perth & South Perth 6119 9137 1234 8Z 21 61872  Just Better Care WA 1300 587 823 21 61871 1234 8Z  KinCare WA 1300 110 254 1234 8ZetR 18076  KompleteCare WA 9329 4955 1234 8Z 28 63153  Let's Get Care (WA) 1300 497 442 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 38282  Lite n' Easy 13 15 12 1234 8 49557  MCWA - Aged Care With A Difference 03 9318 1111 Note 2 22041 1234 8ZetRg  Melville Cares Home Support 9319 0900 1234 8ZeR 40 38241  MercyCare Community & Home Support Services 1800 637 299 1234 8ZeR 17731  Multicultural Services Centre of WA 9328 2699 1234 8Zeg Note 3 43 38813  My Flex Home Care 9427 7500 1234 8Z 30 19142  MYVISTA Home Care 6393 1000 Note 4 119 18042 1234 8Zg   Pearl Home Care - Perth WA 6167 5610 1234 8 60986  People Who Care 9379 1944 1234 8ZeYRg ATSI, CALD, LGBTIQ 16834  People Who Care - Mandurah Region 9535 3433 1234 8ZeYR 20074  People Who Care - Perth Metro Region 9379 1944 1234 8ZeYRg ATSI, CALD, LGBTIQ 19555  People Who Care North Metro 9379 1944 ATSI, CALD, LGBTIQ 19559 1234 8ZeYRg  Rainbow Multicultural Aged Care Program 9271 2026 1234 8ZeRg Note 5 17759  Right at Home - WA 1300 363 802 1234 8Zt Note 6 36 63499  Right at Home Kalgoorlie Wheatbelt 9035 0417 1234 8ZeYtR Note 6 36 61807  at Home Perth Midland 6146 0085 1234 8ZR Note 6 36 38327   Right Right at Home Perth Northern Suburbs 6202 8033 Note 6 36 22378 1234 8ZR   Right at Home Perth South Eastern Suburbs 6556 7008 1234 8Zt Note 6 36 63496   Right at Home Perth West Coast 6400 5888 1234 8ZR Note 6 36 62674  Right at Home RightCare 07 3054 1360 1234 8ZR Note 6 36 22069  Rise Aged Care Services 6274 3737 64334 1234 8ZeYR  Rise Home Care Services 6274 3700 1234 8ZeYR 18769  Shine Community Care 9253 5555 1234 8ZR 64D, 113 38472  Simply Helping South East Perth 0416 205 819 12 25 64150 8   Southcare Home Care Packages 9450 6233 1234 8Zeg CALD 19 17775  Southern Districts Support 9498 4800 21813 1234 8ZetR    St Bart's Home Care 126 17794 8ZeYR Note:1. CALD,European, Italian, Southern European, Spanish 3. Arabic, Asian, Burmese,9323CALD,5168Indian 1234 5. CALD, European, NESB, Slavic 2. CALD, European, LGBTIQ, Slavic

EMPOWERING OLDER PEOPLE TO LIVE INDEPENDENTLY IN THEIR

OWN HOME

4. CALD, Croatian, Italian, Korean, Macedonian

6. Oxygen and Enteral Feeding Supplement

Shine is a not for profit provider of in home aged care services.

Call 08 9253 5555 or visit shinecommunity.com.au

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.

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Finding Providers

Metro East Metro North Metro South Perth North Perth South

114

WESTERN AUSTRALIA Edition 23

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Perth Metropolitan SERVICE PROVIDER

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (08)

DPS Web Advert Page ID

Home Care Packages 6146 2585 1234 8Zeg Note 1 17777   StSt Basil's WA Community Transport Service 9334 1300 1 21207  St John Jude's Home Care 9279 4343 38926 1234 8Z  St Louis Home Care 9385 3406 1234 8Z 39057  St Simeon Healthcare 02 8645 4010 1234 8ZetRg European, Filipino, Slavic 43604  St Simeon HealthCare Service (WA) 0478 184 732 1234 8Ztg Note 2 38307  SwanCare At Home 6250 0300 1234 8Z 71, 130 20415   The Carers Home Care Services 9331 5866 21479 1234 8Z  The CareSide 1300 854 080 1234 8ZetR 38183  TPG Aged Care 9408 1100 1234 8ZeR 21885   Triple A Care 9328 3435 1234 8Zeg Note 3 17782  Umbrella Multicultural Community Care Services Inc 9275 4411 1234 8Zeg Note 4 21464  Vege2go 0450 876 088 63754 1234 8  White Oak Home Care Packages 9301 0299 1234 8ZeYRg ATSI, CALD 20085  White Oak Home Care Services 34 63633  YNA Your Nursing Agency Home Care Package Services (WA) 930113 10029999 1234 8ZR 22197 8R Note:1. Arabic, CALD, Greek, Italian, Macedonian, Western European 3. Asian, Burmese, CALD, Indian,1234 Sinhalese, Sri Lankan, Tamil 2. Bosnian, Croatian, Former Yugoslavian, Serbian, Slavic

4. Asian, CALD, European, South African

Far North Mid North Mid West South South East

Finding Providers

WESTERN AUSTRALIA Edition 23

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Western Australia SERVICE PROVIDER

Living Home Care Packages Metro  Acacia Acacia Living Home Care Packages Mid West/Geraldton  Acacia Home Care Packages Peel/Mandurah  Acacia Living Living Home Care Packages South West  Acacia Living Care Packages Wheatbelt/Jurien Bay  ACCC Home CareHomeServices  Alzheimer's WA Home Care Packages  Amana Living Home Care Services  Amaroo Village Gosnells  Amaroo@Home Denmark  Avivo: Regional Home Care Packages   Baptistcare Home Care Great Southern  Baptistcare Home Care Perth Metro  Baptistcare Home Care South West  Baptistcare Home Care Wheatbelt  Bedingfeld Lodge  Belong at Home  Bethanie Community Care Mid West  Bethanie Community Care Perth Metro South 

Home Care Packages Levels

Home Care Packages Supplement

PHONE (08)

1234 8ZtR 9999 1100 1234 8ZetR 9291 0105 1234 8ZR 9791 7543 1234 8Z 9652 0492 23 8ZtR 9841 8668 1234 8ZeR 1300 667 788 1234 8Z 1300 262 626 1234 8ZetRg 1300 653 967 1234 8 1300 653 967 1234 8 1300 428 486 1234 8ZetR 1300 660 640 1234 8Zet 1300 660 640 1234 8Zet 1300 660 640 1234 8Zet 1300 660 640 1234 8Zet 9531 1622 1234 8ZR 9720 5100 1234 8ZetR 13 11 51 1234 8ZetRg 13 11 51 1234 8ZeR

Notes

9291 0105

DPS Web Advert Page ID 18771 17062 19573 21187 21463 19158 61735

CALD

IFC, 111, 120 17724 20115 38381 19504 27, 57 20375 27, 57 17746 27, 57 17747 27, 57 20729 17139 17741

ATSI, CALD

11 18421 11 17796

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.

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Finding Providers

Far North Mid North Mid West South South East

WESTERN AUSTRALIA Edition 23

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Western Australia SERVICE PROVIDER

Community Care South West  Bethanie at Home  Brightwater Si Bon Meals  CCapecare Home Support & Care Services  Carealot Home Health Services/South West Rural Respite Services  Carinya Care Services Care  Catholic Homes - HomeTCPCareCommunity  Chorus Home & Community CareServicesServicesRegional  Comfort Keepers Perth North/Hills/Mandurah  Community Vision Home Care Services  Community Vision Home Care Services  Community Vision Home Care Services  Continuity Care Australia Pty Ltd  Coolibah Care Home Services  Country Mile Home Care  CPE Group  Dementia Together  Enrich Living Services WA Metropolitan  Enrich Living Services WA Regional  Esperance Home Care  Hall & Prior Clarence Estate Home Care  Hands Physio  Helping (WA)  HenderCare Care Assistance West Coast Perth  Home Care Packages Country Region| Southern Plus  Home Care South West | Southern Plus   Home Home  Home Caring  Home Chef Regional Western Australia  JuniperInstead Care   Juniper Home Kununurra Community Care   JustKinCareBetterWACare WA  Let's Get Care (WA)  Lite n' Easy  MCWA - Aged Care With A Difference  MercyCare Community & Home Support Services  Morrissey Homestead  Flex Home Care  MyNgaanyatjarra Health Community Care Centre  Norseman Hospital 

Note: 1. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese 2. CALD, European, LGBTIQ, Slavic, Turkish

PHONE (08)

Home Care Packages Levels

115

Home Care Packages Supplement

Notes

DPS Web Advert Page ID

11 17733 1234 8ZetRg CALD 1300 223 968 1234 8ZeRg CALD, LGBTIQ 5, 35 17728 0487 871 155 1234 64329 9750 2000 1234 8ZtR 17778 9284 7562 1234 8ZetR 16711 9438 5500 1234 8 Transition Care Packages 19570 1300 244 000 1234 8Zetg CALD, Italian 26, 78 38333 1800 264 268 1234 8ZeYtR 18081 9492 8920 1234 8ZeRg CALD 43 18430 1800 968 754 1234 8ZeR 17742 1800 968 754 1234 8ZeR 61725 1800 968 754 1234 8ZeR 61726 1800 012 273 1234 8ZeYtR 63349 9535 0300 1234 8ZeR 7 19581 0476 035 233 1234 8ZetR 21843 1300 665 082 1234 8Z 38 21918 0426 279 519 64328 ZR 1300 202 003 1234 8ZeYRg ATSI, NESB 17723 1300 202 003 1234 8ZeYtR 20718 9083 1800 1234 8ZetR 17743 9841 5999 234 19516 8ZtR 6156 7590 1234 62599 1300 764 433 1234 8ZeR 20727 9385 5675 1234 8Z 21344 1300 000 161 1234 8ZeYtRg ATSI, CALD 73 17776 1300 000 161 1234 8Ze 73 19523 1300 875 377 1234 8Zeg Note 1 39049 9378 2544 1234 8 21361 6310 0400 1234 8Z 38876 1300 313 000 1234 8Zetg ATSI 23, IBC 18080 1300 313 000 1234 8Zetg ATSI 23, IBC 17750 1300 587 823 1234 8Z 21 61871 1300 110 254 1234 8ZetR 18076 1300 497 442 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 38282 13 15 12 1234 8 49557 03 9318 1111 1234 8ZetRg Note 2 22041 1800 637 299 1234 8ZeR 17731 9725 4699 1234 8Zg Note 3 54982 9427 7500 1234 8Z 30 19142 0439 227 618 34 Note 4 19624 8etg 9039 9200 1 18738 8t 13 11 51

3. Filipino, German, Italian, Nepalese, Spanish 4. ATSI - Packages only for ATSI clients within 11 Communities in this region; NATSIFAC funding services offered

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.

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116

WESTERN AUSTRALIA Edition 23

These icons help you find the packages that are most suitable for you.

8

Far North Mid North Mid West South South East

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Western Australia SERVICE PROVIDER

Home Care - Bunbury WA  Pearl Pearl Home Care - Perth WA  Peel Care  PeopleCommunity Who Care  People Who Care - Mandurah Region  Quambie Home Care Services  Right at Home - WA  Right at Home Kalgoorlie Wheatbelt  Right at Home Perth Midland  Right at Home RightCare  Rise Aged Care Services  Share & Care Community Services Group Inc.  Shire of Dowerin Home & Community Care  Shire of Narrogin Regional Homecare  Helping South East Perth  Simply West Community Care Home Care Services  South Districts Support  StSouthern WA Community Transport Service  St John Jude's Home Care  St Simeon  St Simeon Healthcare Service (WA)  The Carers HealthCare  The CareSideHome Care Services  Umbrella Multicultural Community Care Services Inc  Vege2go  WACHS Kimberley Aged & Community Services  Warmun Community (Turkey Creek) Aged Care Services  Wiluna Aged Care Services  Yaandina Aged Care Centre 

t

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

R

Packages for Veterans

Home Care Packages Supplement

Notes

PHONE (08)

g

Cultural Environment

DPS Web Advert Page ID

0402 727 313 1234 8

1234 8 9531 2076 1234 8g 9379 1944 1234 8ZeYRg 9535 3433 1234 8ZeYR 9733 3660 1234 8Z 1300 363 802 1234 8Zt 9035 0417 1234 8ZeYtR 6146 0085 1234 8ZR 07 3054 1360 1234 8ZR 6274 3737 1234 8ZeYR 9622 5195 1234 8et 9631 1060 1234 8 9890 0700 1234 8Zetg 0416 205 819 12 8 9782 4050 124 8Z 9498 4800 1234 8ZetR 9334 1300 1 9279 4343 1234 8Z 02 8645 4010 1234 8ZetRg 0478 184 732 1234 8Ztg 9331 5866 1234 8Z 1300 854 080 1234 8ZetR 9275 4411 1234 8Zeg 0450 876 088 1234 8 9192 0333 1234 8tg 0427 867 245 1234 8etg 9981 8641 234 8Zetg 9182 1365 1234 8ZtRg

62001

6167 5610

Note: 1. Bosnian, Chinese, Croatian, Dutch, Egyptian, Filipino, German, Greek, Hungarian, Indian, Italian, Lebanese, Macedonian, Maltese, Polish, Russian, Serbian, Sri Lankan, Ukrainian, Vietnamese – Transport conditions apply 2. Oxygen and Enteral Feeding Supplement supplied.

3. Bosnian, Croatian, European, Filipino, Former Yugoslavian, German, Polish, Russian, Serbian, Slavic

60986 Note 1

38762

ATSI, CALD, LGBTIQ

16834 20074 17128

Note 2

36 63499

Note 2

36 61807

Note 2

36 38327

Note 2

36 22069 64334 17752 17116

ATSI

17751 25 64150 21380 21813 21207 38926

Note 3

43604

Note 4

38307 21479 38183

Note 5

21464 63754

Note 6

17749

ATSI

17787

ATSI

17790

ATSI

16706

4. Bosnian, Croatian, Former Yugoslavian, Serbian, Slavic 5. Asian, CALD, European, South African 6. ATSI - Packages for clients in remote Aboriginal communities in the Kimberleys & also considered in towns where there is a service provider gap

SWITCH TO BETTER QUALITY HOMECARE CHOOSE RIGHT AT HOME KALGOORLIE WHEATBELT Right at Home Kalgoorlie Wheatbelt 69 Hannan Street, Kalgoorlie 6430 WA P 08 9035 0417 | E care.kli@rightathome.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.

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Finding Providers

WESTERN AUSTRALIA Edition 23

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

P

Aged Care Homes/Facilities arranged

by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (08)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

117

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.

Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes Western Australian

PB

Finding Providers

118

WESTERN AUSTRALIA Edition 23

Council (LGA*) Maps

Perth North

These maps provide you with a geographical reference to the Council areas in Western Australia.

Metro East Metro North Metro South Perth North Perth South

Metro

Metro North

Metro East Perth South

Metro South Mid West Far North Mid North Mid West South South East

Regional

Far North

South

Mid North

South East

*Local Government Area

PB

Finding Providers

WESTERN AUSTRALIA Edition 23

ARMADALE to BELMONT

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

119

Notes

1st time user?

See page 117

DPS Advertisement Web Page Reference ID

ARMADALE Council Armadale 6112 Armadale Place Care Community

21 Angelo St

1300 842 924

Fair Haven Home

73 26 26 s 78 78 78 s

C

TF TF D TF D TF

33D, OBC 16701

15 Pine Tree Cl

9399 7173

Independent Village Retirement Living 12 Coombe Ave

9497 3200

JE Murray Home

16 Deerness Way

9497 3200

63 Ypres Rd

1300 262 626

40 40

F

IFC, 111, 120 16872

Juniper Sarah Hardey

222 Cammillo Rd

1300 313 000

89 Clifton St

1800 637 299

C D TF C TF

23, IBC 17076

MercyCare Res Aged Care Kelmscott

64 64 45 45

27 Hamilton St

9279 4258

80 52

D TF

12-13, 65D 16709

Aegis Ascot Transitional Care Program

29 Neville St

6279 1500

2 Essex St

1300 262 626

Hall & Prior Mertome AC/Ret Village

30 Winifred Rd

6462 7200

Osboine Contemporary Aged Care

39 Newton St

9272 9227

Ritcher Lodge

480-482 Guildford Rd

9272 8733

T b D TF C TF C D TF

12-13, 65D 16700

Amana Living St George's Care Centre

30 80 70 70 38 s 106 106 45 45

Juniper City of Bayswater Hostel

21 Embleton Ave

1300 313 000

Regis Embleton

46 Broun Ave

1300 998 100

70 70 78 36

CDT

Third Ave East

0419 856 664

92

23A Redgum Way

1300 313 000

40 40

77 Camboon Rd

1300 313 000

66 66

2 Waterway Cres

0419 856 664

164 164

TF

21101

1300 244 111

96 96

D TF

26, 78 63901

Camillo 6111 Amana Living Thomas Scott Hostel

Kelmscott 6111

BASSENDEAN Council

g H Dutch H

16990 38896 16905

17065

Bassendean 6054 Aegis Bassendean

BAYSWATER Council Bayswater 6053

Embleton 6062

C

F

Maylands 6051 CraigCare Maylands

Morley 6062 Juniper Carramar

BELMONT Council

38893

H

18043 CALD

g

17058 23, IBC 18420 59 16810

F

16708

Note 1

DT F

Noranda 6062 Juniper Ella Williams

IFC, 111, 120 17053

DT

H

23, IBC 17019 23, IBC 16842

Ascot 6104 CraigCare Ascot Waters

Belmont 6104 Catholic Homes Sister Mary Glowrey RC 12 Lapage St Note: 1. Residents with challenging behaviours / mental health issues

Support that’s in harmony with your heritage myvista.com.au

30 YEARS OF CARE

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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every single Amana Living “ Behind customer, is our team of over 1,500 professionals.

“

120

Stephanie Buckland, CEO

“Amana Living supports thousands of older people with the care and support services they need in their own homes, or one of ours.

From our carers to maintenance officers, nurses to therapists, every member of our team is carefully selected for their kind nature, and professionally trained to meet our high standards.

As a not-for-profit organisation, providing the best possible care for each and every customer is our total focus.”

Professionally trained. Naturally kind.

1300 26 26 26 | amanaliving.com.au

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BELMONT continued to CANNING

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

121

Notes

1st time user?

See page 117

DPS Advertisement Web Page Reference ID

BELMONT Council continued Redcliffe 6104 Aegis Karalee

68 Lyall St

9277 1099

Aegis Lakeside

33 Stanton St

9277 1099

Aegis Parkview

6 Drummond St

9262 9100

Brightwater Redcliffe

23 Johnson Rd

1300 223 968

61 27 79 50

29 27 79 50

14 Cleaver Tce

9277 2735

52

45 Bishop St

13 11 51

112 112 s

1 Heritage Lane

9314 0614

Koh-I-Noor Contemporary Care

32 Pangbourne St

9387 5854

MercyCare Residential AC Wembley

18 Barrett St

Villa Pelletier Southern Cross Care (WA) 48 Ruislip St

Rivervale 6103 Hall & Prior Belmont Aged Care Home

12-13, 65D 16647

D TF TF D TF TF

12-13, 65D 16726 12-13, 65D 18448 5, 35 17162 Dementia support available

TF

CAMBRIDGE Council

16695

Jolimont 6014 Bethanie Subiaco

D TF

11 19933

80 80

TF

12-13, 65D 20748

D TF C D TF

16650

1800 637 299

80 80 126 81

1300 000 161

40

Mount Claremont 6010 Aegis Montgomery House

W

Wembley 6014

West Leederville 6007

H Note 1

73 16668

TF

CANNING Council

17021

Bentley 6102 Juniper Annesley

4-10 Hayman Rd

Juniper Charles Jenkins Transition Care 4-10 Hayman Rd Juniper Cygnet

4-10 Hayman Rd

Juniper Hilltop

4-10 Hayman Rd

Juniper Trinity

4-10 Hayman Rd

SwanCare Kingia

5 Allen Ct

SwanCare Ningana

3 Allen Ct

SwanCare Tandara

73 Jarrah Rd

SwanCare Waminda

1 Adie Ct

Canning Vale 6155

74 80 6363 6710 P 60 60 1300 313 000 42 42 1300 313 000 57 57 1300 313 000 52 52 6250 0250 85 67 6250 0250 131 98 s 6250 0250 75 6250 0250 120 120 s 1300 313 000

D TF D TF

D TF b D TF TF C TF

133 131 81 81

Aegis Amherst

75 Amherst Rd

6154 8300

Joseph Banks Aged Care Facility

58 Canna Dr

9251 5400

91 Hybanthus Rd

6228 0400

126 126 s

Adventist Care

31 Webb St

9354 4133

Margaret Hubery House SCC (WA)

36 Fifth Ave

1300 000 161

60 58 65 55

2 Houtmans St

1300 000 161

57 57

Rossmoyne 6148

Note: 1. Secure dementia beds for female residents only

2. Independent living available on site

Basic daily fee only

H H H

23, IBC 21887 23, IBC 17024 23, IBC 16994 23, IBC 17082 71, 130 19139 71, 130 38882

H Note 2 H Couples suite

71, 130 16793 71, 130 16665 12-13, 65D 20749

H

17068

WC D TF

H

16996

C

TF D TF

H H

62 16653

C

F

H

73 17002

Shelley 6148 Joseph Cooke House SCC (WA)

23, IBC 16641

D TF TF

Ferndale 6148 Howard Solomon Residential Estate

b

H

73 16884

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CANNING continued to COCKBURN

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

122

Notes

1st time user?

See page 117

DPS Advertisement Web Page Reference ID

CANNING Council continued Willetton 6155 6 Caprice Pl

6350 7210

42 42 s

TF

Catholic Homes Castledare Res Care

108 Fern Rd

9356 4100

Hall & Prior Agmaroy Aged Care Home

115 Leach Hwy

9458 1524

73 73 60 10 s

TF D TF

Aegis Alfred Carson

30 Bay Rd

9230 6500

Mercy Place Mont Clare

9 Dean St

1300 631 085

The Queenslea

1 Shenton Rd

6280 1900

90 90 73 73 120

TF TF D TF

248 Lyon Rd

0433 387 760

102 102 s

31 Waverley Rd

1300 262 626

Aegis Carrington

27 Ivermey Rd

6310 3333

Bethanie Illawong

1 Rodd Pl

13 11 51

Canning Lodge

Wilson 6107

CLAREMONT Council

Visiting pet therapy

17100 26, 78 16894

H

16847

Claremont 6010

COCKBURN Council

12-13, 65D 16704 63 19535 54-55 38797

Aubin Grove 6164 Regents Garden Aubin Grove

Coolbellup 6163 Amana Living Coolbellup Hale Hostel

D TF

H

60 20365

40 40

F

H

IFC, 111, 120 16814

117 74 39 39

TF

238 228 139 139

D TF D TF D TF D TF

W

Hamilton Hill 6163

12-13, 65D 16651

North Coogee 6163 Aegis Shoreline

16 Bennett Ave

6268 1500

Regis Port Coogee

72 Pantheon Ave

1300 998 100

Aegis Amberley

30 Mell Rd

9494 5900

Villa Dalmacia Aged Care Facility

27 Gorham Way

9418 5222

114 88 70 46 s

27 Pearson Dr

1300 669 189

73 73

C D TF

5 Abelia Rd

1300 842 924

120 120

TF

Spearwood 6163

Success 6164 Frank Prendergast House SCC (WA)

Treeby 6164 Treeby Parklands Care Community

11 16997

H CALD, Italian

g

12-13, 65D 22364 59 21945 12-13, 65D 18740

Croatian, Italian, Portuguese

g H

16763

73 16762 33D, OBC 38881

1300 437 527 | opalhealthcare.com.au

A FRESH APPROACH TO AGED CARE. 1 SHENTON ROAD CLAREMONT I 0484 002 574 I THE QUEENSLEA.COM.AU RESIDENTIAL AGED CARE

SERVICED APARTMENTS

WELLNESS CENTRE

CHILDCARE

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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COTTESLOE to GOSNELLS

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

123

Notes

1st time user?

See page 117

DPS Advertisement Web Page Reference ID

COTTESLOE Council Claremont 6010

TF TF D TF

12-13, 65D 16704

6280 1900

90 90 73 73 120

40 Marine Pde

6458 7500

128 128

D TF

64D, 113 62834

10 Windsor Rd

6279 3636

Southern Plus East Fremantle Respite Serv 15 Wolsely Rd

1300 669 189

Southern Plus East Fremantle SCC (WA) 15 Wolsely Rd

1300 000 161

58 58 83 83 83 83

D TF WC D TF WC D TF

162 Holland St

0472 784 690

41

19 Laidlaw St

9314 0500

136 116

23 Harvest Rd

1300 998 100

109 109

95 Samson St

9430 8111

P 101 101 s

D TF

Aegis Amherst

75 Amherst Rd

6154 8300

Joseph Banks Aged Care Facility

58 Canna Dr

9251 5400

133 131 81 81

D TF TF

Amaroo Buckley Caring Centre

60 Stalker Rd

1300 653 967

Amaroo McMahon Caring Centre

74 Lissiman St

1300 653 967

Seaforth Gardens Aged Care Centre

2542 Albany Hwy

1300 111 227

128 128 96 61 61 s

D TF D TF TF

185 Maddington Rd

1800 637 299

50 50

D TF

Aegis Alfred Carson

30 Bay Rd

9230 6500

Mercy Place Mont Clare

9 Dean St

1300 631 085

The Queenslea

1 Shenton Rd

Cottesloe 6011 Marine Views Cottesloe

EAST FREMANTLE Council

63 19535 54-55 38797

East Fremantle 6158 Braemar House

FREMANTLE Council

CALD

g

16694 73 38645 73 21971

Fremantle 6160 Residency by Dillons Fremantle

Hilton 6163 Aegis Hilton Park

North Fremantle 6159 Regis North Fremantle

White Gum Valley 6162 Italian Village Fremantle

GOSNELLS Council

Women only facility

TF

12-13, 65D 16638

D TF CD

38995

59 16798

F European, Italian

g

16998

Canning Vale 6155

Gosnells 6110

Maddington 6109 MercyCare Res Aged Care Maddington

12-13, 65D 20749

H

17068

H

16696 16703 6 17165 16729

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs GOSNELLS continued to JOONDALUP

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

124

Notes

1st time user?

See page 117

DPS Advertisement Web Page Reference ID

GOSNELLS Council continued Martin 6110 100 100 33 33

Juniper Hayloft

1 Lewis Rd

1300 313 000

Manoah House

86 Mills Rd West

9398 5031

27 Beddi Rd

1300 262 626

Catholic Homes Trinity Residential Care 7 Beddi Rd

9260 1100

60 52 39 39

19 Pioneer Dr

1300 631 085

Brightwater Oxford Gardens

30 Regents Park Rd

1300 223 968

MercyCare Res Aged Care Joondalup

21 Aldwych Way

1800 637 299

Aegis Woodlake

40 Woodlake Retreat

9408 2200

Barridale Lodge

89 Barridale Dr

9309 1145

Bethanie Kingsley

190 Twickenham Dr

13 11 51

Dr Mary Surveyor Centre Kingsley

18 Hocking Rd

9309 7000

23, IBC 20754

D TF C TF

gH

D TF F

H H

IFC, 111, 120 16648

33 33

TF

H

63 17039

61 59 105 101

D TF C TF

5, 35 16849

D TF

12-13, 65D 18456

JOONDALUP Council

CALD, Dutch

124 17009

Duncraig 6023 Amana Living Lady McCusker Home

Edgewater 6027 Edgewater Mercy Hostel

Joondalup 6027

Kingsley 6026 102 98 24 24 37 37 129 129 s

W

T

D TF

26, 78 16684

17089

17151 11 17004 19118

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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P

JOONDALUP continued to MELVILLE

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

125

Notes

1st time user?

See page 117

DPS Advertisement Web Page Reference ID

JOONDALUP Council continued Kinross 6028 1300 262 626

96 96

24 Valencia Rd

9293 5248

138 Lewis Rd 53 Hawkevale Rd

Amana Living Kinross Care Community 71 Kinross Dr

D TF

IFC, 111, 120 16875

65

C D TF

66-67 16765

1300 000 161

65 65

C D TF

6372 0400

160 160

Amana Living Lesmurdie Parry Care Centre 74 Warlingham Dr

1300 262 626

Sunshine Park Aged Care

10 Brady Rd

9291 6100

Villa Maria Hostel

173 Lesmurdie Rd

1300 631 085

40 40 36 36 36

20 Bright Rd

9419 1244

KALAMUNDA Council Carmel 6076 Valencia Aged Care

Forrestfield 6058 Jeremiah Donovan House SCC (WA)

High Wycombe 6057 Karingal Green Health and Aged Care

Lesmurdie 6076

W

H Note 1

19932

TF D TF C TF C TF

KWINANA Council

73 16851

IFC, 111, 120 16869

H H H

66-67 16675 63 16669

Calista 6167 9419 1244

143 109 25 25

94 Kitchener Rd

1300 842 924

120

C D TF

33D, OBC 22367

Riverway

1300 842 924

132

TF

33D, OBC 16702

2 Amur Pl

0433 387 760

108 64

Carinya of Bicton

220 Preston Point Rd

9438 5500

Carinya on Bristol

41 Bristol Ave

9438 5333

58 57 s 40 20

0433 387 760

100 100 40 40 44 44 s 18 18 102 102 s 62 51

Aegis Banksia Park

Aegis Banksia Park Transition Care Program 20 Bright Rd

12-13, 65D 16649

D TF DT b

MELVILLE Council

12-13, 65D 17073

Alfred Cove 6154 Alfred Cove Care Community

Applecross 6153 Applecross Shore Care Community

Bateman 6150 Regents Garden Res Care Bateman

D TF

Bicton 6157

Booragoon 6154 Regents Garden Four Seasons Booragoon 495 Marmion St

Bull Creek 6149 Amana Living Frederick Guest Hostel

25 Gleddon Rd

1300 262 626

Amana Living Lefroy Care Centre

22 Lefroy Rd

1300 262 626

Amana Living Transition Care

22 Lefroy Rd

1300 918 295

RAAFA Alice Ross-King Care Centre

2 Bull Creek Dr

9324 0000

RAAFA Gordon Lodge Note: 1. Only birds as pets are allowed

Bull Creek Dr

9311 4500

W

Chinese

g

60 16855

C D TF C TF

16689

TF

60 16721

F C D TF b D C D TF D TF

20747

H

IFC, 111, 120 16813 IFC, 111, 120 17007 IFC, 111, 120 18462 21508

H

16877

1300 437 527 | opalhealthcare.com.au

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MELVILLE continued to PERTH

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

126

Notes

1st time user?

See page 117

DPS Advertisement Web Page Reference ID

MELVILLE Council continued Melville 6156 1 French Rd

9330 1911

80 32

D TF

16 Fiona Wood Rd Discovery Way (access via Wagtail Cl)

6254 8211

182 182

1300 842 924

141

F D TF

15 Cottrill St

1300 842 924

49

Braemar Cooinda

31 Moorhouse St

6279 3636

Braemar Village

24-32 Charsley St

6279 3636

108 108 52 52

Amana Living Transition Care

99 McCabe St

1300 496 481

Hall & Prior Freshwater Bay A/C Home

67 Palmerston St

9384 5280

Hall & Prior Mosman Park AC Home

57 Palmerston St

9384 5280

RiverSea Mosman Park

1 Wallace Lane

9382 7500

46 46 35 44

22 Coongan Ave

1300 998 100

127 90

C D TF

2 Fenton St

1300 660 640

40 40

TF

1 Heritage Lane

9314 0614

80 80

TF

12-13, 65D 20748

Regis Nedlands

116 Monash Ave

1300 998 100

116 Monash Ave

1300 998 100

D TF F

59 16816

Regis Weston

141 141 119 119

Catholic Homes Archbishop Goody Res A/C 29 Goderich St

6208 6000

James Watson Centre - St Bart's

7 Lime St

9323 5100

Regis Nedlands

116 Monash Ave

1300 998 100

Regis Weston

116 Monash Ave

1300 998 100

Aegis Melville

Murdoch 6150 Aegis Murdoch Murdoch Gardens Care Community

Myaree 6154 Melville Parkside Care Community

C

Willagee 6156

Opening early 2024 12-13, 65D 64303 33D, OBC 16732

TF D TF TF

MOSMAN PARK Council

12-13, 65D 16886

H

g g

Note 1

33D, OBC 17107

CALD

20751

CALD

17159

Mosman Park 6012 2 4 s 9 44

TF D TF D TF

MUNDARING Council

b

H

IFC, 111, 120 21026 Dementia support available

16659

Dementia support available

16644

64D, 113 17059

H

Greenmount 6056 Regis Greenmount

Mundaring 6073 Baptistcare Yallambee

NEDLANDS Council

59 16853 27, 57 16874

H

Mount Claremont 6010 Aegis Montgomery House

Nedlands 6009

PERTH Council

Dementia care available

59 16799

East Perth 6004

Nedlands 6009

Note: 1. Non secure dementia care, resident's pets welcome (conditions apply)

40 40 40 s 141 141 119 119

C

TF TF D TF F

26, 78 17163 Note 2

126 17077 59 16816

Dementia care available

59 16799

2. Facility specifically for men experiencing, or at risk of homelessness, low income, or prematurely aged

We're by your side.

P 9323 5100 E enquiries@stbarts.org.au W stbarts.org.au

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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P

PERTH continued to STIRLING

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

127

Notes

1st time user?

See page 117

DPS Advertisement Web Page Reference ID

PERTH Council continued West Perth 6005 Hall & Prior Leighton Aged Care Home

40 Florence St

9328 9355

Rosewood West Perth

67 Cleaver St

1300 971 771

The Richardson

32 Richardson St

9381 2800

Bert England Lodge

111 Woodbridge Dr

13 11 51

MercyCare Res Aged Care Rockingham

1 Tanby Pl

1800 637 299

18 Olivenza Cr

13 11 51

Baptistcare Gracehaven

2 Westralia Gdns

1300 660 640

Hall & Prior Rockingham A/Care Home

14 Langley St

72 s 151 92 92

TF TF TF

C

ROCKINGHAM Council

Italian, Macedonian

g

16631 9 17027 54-55 38483

Cooloongup 6168 44 44 54 54

11 17154

D TF TF

Port Kennedy 6172

17087

160 132 s

C D TF

H

11 16720

D TF C TF

H

27, 57 16806

9527 1757

98 98 40 6

72 Fourth Ave

9527 3016

169 131

D TF

12-13, 65D 16773

190 Foreshore Dr

1300 130 013

144 144

D TF

63163

2-10 Oakwood Cr

1300 223 968

61 59

D TF

5, 35 16744

18 Turner Rd

1300 660 640

68 68

D TF

H

27, 57 17033

Aegis Balmoral

29 Gardner St

9367 7333

30 McNabb Loop

13 11 51

H

Hall & Prior McDougall Park A/C Home

18 Ley St

9313 1700

Michael Lee Centre Como

80-82 Henley St

9365 2900

Regis Como

36 Talbot Ave

1300 998 100

D TF D TF TF D TF F

12-13, 65D 16888

Bethanie Como

197 148 99 99 52 4 s 130 130 s 68 34

9367 4870

53

D TF

100 86 110 110

Bethanie Waters

Rockingham 6168

Shoalwater 6169 Aegis Shoalwater

Singleton 6175 Singleton Community Aged Care

Waikiki 6169 Brightwater The Oaks

SERPENTINE-JARRAHDALE Council

Dementia support available

16640

Byford 6122 Baptistcare Graceford

SOUTH PERTH Council Como 6152

Kensington 6151 Hall & Prior Kensington Park A/C Home 62 Gwenyfred Rd

Salter Point 6152 Amana Living Peter Arney Home

1 Gentilli Way

1300 262 626

Baptistcare Gracewood

20 Roebuck Dr

1300 660 640

Hall & Prior Concorde Aged Care Home 25 Anstey St

9367 7559

91 5 s

11 Nugent St

6393 1000

102 102

29 Silica Rd

1300 842 924

145 145

W

STIRLING Council

Dementia support available

16655 16672 59 16796

Dementia support available

D TF D TF

South Perth 6151

11 20750

16652

IFC, 111, 120 16811

H H

27, 57 17079 Note 1

16686

D TF

g H Note 2

119 16676

D TF

g

CALD

33D, OBC 21254

TF

C

g

Balcatta 6021 MYVISTA Balcatta

Carine 6020 Carine Parkside Care Community

Note: 1. Chinese - Dementia support available

2. Bosnian, CALD, Croatian, Former Yugoslavian, Italian, Macedonian, Serbian

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs STIRLING continued

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

128

1st time user?

See page 117

Notes

DPS Advertisement Web Page Reference ID

CALD, NESB

16774

Note 1

17018

STIRLING Council continued Dianella 6059 Hellenic Community Aged Care

2B Hellenic Dr

9303 3870

Maurice Zeffert

119 Cresswell Rd

9375 4600

96 92 s 86 70

2 Rawlins St

9443 3155

60 60

F

16867

Baptistcare David Buttfield Centre

649 North Beach Rd

1300 660 640

72-74 Huntriss Rd

13 11 51

Brenda Hughes

678 North Beach Rd

9445 7030

St. Francis Hostel

678 North Beach Rd

9445 7030

D TF D TF D TF TF

27, 57 16749

Bethanie Gwelup

100 95 112 112 P 41 41 41 41

Brightwater Inglewood

2A Walter Road West

1300 223 968

150 Dundas Rd

1300 223 968

TF D TF

5, 35 63065

Brightwater The Village

128 128 63 49

Aegis Shawford

8 Twyford Pl

9244 8477

39 Hertha Rd

13 11 51

D TF

12-13, 65D 16743

Bethanie Geneff Brightwater Birralee

155 Odin Rd

1300 223 968

102 98 38 38 60 60

D TF D TF

Glendalough 6016 Glendalough Home for the Aged

Gwelup 6018

Inglewood 6052

Innaloo 6018

13 11 51

Bethanie Joondanna (Osborne House)

13 11 51

5 Osborne St

24 24 s 36 23

11 21867

H Note 2

16680 63490

H

5, 35 16758

H

TF b

Joondanna 6060 Bethanie Joondanna (Edinboro House) 130 Edinboro St

g g

11 17029 Note 3

5, 35 16692 11 16947

C

11 17044

Karrinyup 6018 Amana Living Karrinyup Moline House 7 Deanmore Rd

1300 262 626

Juniper Chrystal Halliday Res Aged Care 27 Prisk St

1300 313 000

60 60 120 120

Menora 6050

F D TF

H H

IFC, 111, 120 16880

D TF DT

H H

16850 23, IBC 16804

g H Note 4

119 38885

Acacia Living Group, Menora Gardens A/C 51 Alexander Dr

9436 2151

Juniper Elimatta

45 Alexander Dr

1300 313 000

178 178 42 42

3 Doncaster Rd

9207 4666

112 112

TF

Aegis Sandstrom

44 Whatley Cr

9271 5232

Juniper Riverslea

TF T

W

Mirrabooka 6061 MYVISTA Mirrabooka

Mount Lawley 6050 100 Guildford Rd

1300 313 000

Juniper St David's Res Aged Care Home 17-19 Lawley Cr

1300 313 000

Residency by Dillons Mount Lawley

9271 5674

48 43 43 46 46 44 15

1300 262 626

64 64

22 Wheatcroft St

0406 564 446

105 105 s

Koh-I-Noor Contemporary Care

32 Pangbourne St

9387 5854

MercyCare Res Aged Care Wembley

18 Barrett St

1800 637 299

80 80 126 81

51-53 Second Ave

C

TF

Osborne Park 6017 Amana Living James Brown Care Centre 171 Albert St

Wembley 6014

Note: 1. Jewish - Fully Kosher, Synagogue onsite 2. Bariatric room fully furnished

W

12-13, 65D 16643 23, IBC 17060 23, IBC 17051

g

16697

Note 5

F

IFC, 111, 120 16843

D TF

60 20366

D TF C D TF

16650

Scarborough 6019 Regents Garden Condocare

23, IBC 16898

3. Dementia support available 4. Bosnian, CALD, Croatian, Former Yugoslavian, Italian, Macedonian, Serbian - Respite available

H Note 6

17021

5. Chinese, Italian, Polish, Vietnamese 6. Secure dementia beds for female residents only

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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P

STIRLING continued to VICTORIA PARK

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

129

Notes

1st time user?

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DPS Advertisement Web Page Reference ID

STIRLING Council continued Woodlands 6018 Regis Woodlands

10 Sabina St

1300 998 100

122 121

D TF

59 21102

32 Spencer Ave

9375 0800

135 75

D TF

12-13, 65D 16728

45 Bishop St

13 11 51

112 112 s

D TF

11 19933

62 58 79 8 s 32 s

Yokine 6060 Aegis Stirling

SUBIACO Council Jolimont 6014 Bethanie Subiaco

Subiaco 6008 39 Hamersley Rd

1300 223 968

Hall & Prior Hamersley Aged Care Home 441 Rokeby Rd

Brightwater Onslow Gardens

9381 6542

Hall & Prior St Lukes Aged Care Home

429 Rokeby Rd

9381 8061

Aegis Hermitage

5 Cottage Cl

9297 0222

Aegis The Pines

167 Ponte Vecchio Blvd

9297 9100

SWAN Council

W

C

Note 1

TF TF

F

5, 35 16691

Dementia support available

16657

Dementia support available

16883

Ellenbrook 6069 120 96 78 56

Guildford 6055 Catholic Homes St Vincent’s Res Care

224 Swan St West

9279 5055

Guildford Village

34 Swan St East

9279 7755

86 86 45 38

6 Eveline Rd

9278 9200

120 120

Baptistcare Morrison Gardens

1A North St

1300 660 640

Hall & Prior Tuohy Aged Care Home

22 Morrison Rd

9274 1756

Midland Nursing Home

44 John St

9274 3157

73 73 s 48 s 110 25 s

4-10 Hayman Rd

74 80 6363 6710 P 60 60 1300 313 000 42 42 1300 313 000 57 57 1300 313 000 52 52 6250 0250 85 67 6250 0250 131 98 s 6250 0250 75 6250 0250 120 120 s

C

Middle Swan 6056 Middle Swan Residential Care

12-13, 65D 19138

TF TF

26, 78 16767

12-13, 65D 16760

16678 22366

T

Midland 6056

VICTORIA PARK Council

D TF D TF

D TF g C TF b g WC D TF

ATSI

27, 57 17038

Note 2

16766 61 16633

Bentley 6102 Juniper Annesley

Juniper Charles Jenkins Transition Care 4-10 Hayman Rd Juniper Cygnet

4-10 Hayman Rd

Juniper Hilltop

4-10 Hayman Rd

Juniper Trinity

4-10 Hayman Rd

SwanCare Kingia

5 Allen Ct

SwanCare Ningana

3 Allen Ct

SwanCare Tandara

73 Jarrah Rd

SwanCare Waminda

1 Adie Ct

Carlisle 6101

1300 313 000

Hall & Prior Windsor Park A/Care Home 110 Star St

9472 9488

Mercy Place Lathlain

1300 631 085

114 s 64 56

9367 4870

53

63 Archer St

Kensington 6151 Hall & Prior Kensington Park A/Care Home 62 Gwenyfred Rd Note: 1. Dementia support available 2. LGBTIQ; Dementia support available

3. Independent living available on site 4. ATSI; Dementia support available

D TF D TF

H

b

TF TF D TF

Basic daily fee only

23, IBC 21887 23, IBC 17024

H H H

D TF b D TF TF C TF C

23, IBC 16641

23, IBC 16994 23, IBC 17082 71, 130 19139 71, 130 38882

H Note 3 H Couples suite g

71, 130 16793 71, 130 16665

Note 4

16771 63 16646

Dementia support available

16652

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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130

Aged Finding Care Providers Guide

WESTERN AUSTRALIA Edition 23

Enriching your Aged Care Journey SwanCare is a leading residential aged care service provider based just 15 minutes from the

Perth CBD. For those no longer able to live independently at home, SwanCare’s four residential aged care centres cater to a broad range of services including clinical, dementia, palliative, respite and complex care needs such as PEG, NGT, MND and more.

At SwanCare, our sense of community is important. We offer a range of social engagement activities, catering to all levels of ability, with residents and families invited to participate in activity planning.

As a premier provider of aged care services since 1961, residents can rest assured that they will receive a high level of professional and compassionate care, delivered by an award-

winning, highly skilled team of staff members. The wealth of knowledge contained within our

trusted team, and the dedication they show in caring for all residents, allows families to feel confident in choosing SwanCare.

To discuss how SwanCare can make the transition into residential aged care an enriching experience, contact Admissions Manager, Leanne LeBrun, on 08 6250 0250 or by emailing care@swancare.com.au.

swancare.com.au Retirement Living | Home Care | Residential Aged Care

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WESTERN AUSTRALIA Edition 23

P

VINCENT to WANNEROO

PHONE (08)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

131

Notes

1st time user?

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DPS Advertisement Web Page Reference ID

VINCENT Council East Perth 6004 Catholic Homes Archbishop Goody Residential Aged Care James Watson Centre - St Bart's

29 Goderich St

6208 6000

40

7 Lime St

9323 5100

40 40 s

21 Wright St

9328 4162

46 46

TF

12-13, 65D 17023

5 Britannia Rd

1300 971 771

120 120

C D TF

9 17005

Aegis Sandstrom

44 Whatley Cr

9271 5232

100 Guildford Rd

1300 313 000

Juniper St David's Res Aged Care Home 17-19 Lawley Cr

1300 313 000

TF T

12-13, 65D 16643

Juniper Riverslea Residency by Dillons Mount Lawley

51-53 Second Ave

9271 5674

48 43 43 46 46 44 15

Aegis St Michael's

53 Wasley St

9227 2900

Casson House

2-10 Woodville St

9328 8422

St Rita's Aged Care Facility

25 View St

9328 8871

Hall & Prior Leighton Aged Care Home

40 Florence St

9328 9355

Rosewood West Perth

67 Cleaver St

1300 971 771

The Richardson

32 Richardson St

9381 2800

Highgate 6003 Aegis Lincoln Park

C

Leederville 6007 Rosewood Leederville

Mount Lawley 6050

C

26, 78 17163

TF TF

126 17077

Note 1

23, IBC 17060 23, IBC 17051

TF

g

Note 2

16697

102 66 70 1 47 23

F F TF

g

Note 3

12-13, 65D 16770

72 s 151 92 92

TF TF TF

g

North Perth 6006

West Perth 6005

C

17020 16769 Italian, Macedonian

16631 9 17027 54-55 38483

IT’S AGED CARE, ELEVATED. 32 RICHARDSON ST WEST PERTH I 0436 960 453 I THERICHARDSON.COM.AU RESIDENTIAL AGE CARE

WELLNESS & REHABILITATION CENTRE

HEATED INDOOR POOL

WANNEROO Council Alkimos 6038 49 Scotthorn Dr

9544 3200

134 134

D TF

95 Imperial Cct

1300 223 968

110 110

D TF

Juniper John Bryant

95 Rawlinson Dr

1300 313 000

Villa Terenzio

33 Kent Rd

9247 0888

42 42 128 59

D TF D TF D TF TF D TF

Aegis Shorehaven

Madeley 6065 Brightwater Madeley

Marangaroo 6064

Merriwa 6030 RAAFA Karri and Tuart Lodge

RAAFA Estate, 19 Hughie Edwards Dr 9400 3800

RAAFA Vivian Bullwinkel Lodge

Cambrai VIllage, 85 Hester Ave 9206 6000

110 110 s 79 79 s

340 Anchorage Dr North

102 102

Mindarie 6030 Aegis Anchorage

9400 1000

Note: 1. Facility specifically for men experiencing, or at risk of homelessness, low income, or prematurely aged

12-13, 65D 22363 5, 35 16710

H

Visiting pets program 23, IBC 17014

g

2. Chinese, Italian, Polish, Vietnamese

Italian

16656

H H Visiting pets program

16736 18464

12-13, 65D 18053 3. Italian, Macedonian

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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WESTERN AUSTRALIA Edition 23

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs WANNEROO continued

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

132

Notes

1st time user?

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DPS Advertisement Web Page Reference ID

WANNEROO Council continued Wanneroo 6065 Jacaranda Lodge Wanneroo

55 Belgrade Rd

9306 2311

Regents Garden Res Resort Lake Joondalup 33 Drovers Pl

0406 564 446

Wanneroo Community Nursing Home

9 Amos Rd

9306 2088

629 Two Rocks Rd

13 11 51

Yanchep 6035 Bethanie Beachside

65 65 D TF 100 68 s W TF 65 33 CD F

H H

60 16750

160 80

H

11 18720

T

C D TF

Finding Providers

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

ALBANY to BOYUP BROOK

16751

WESTERN AUSTRALIA Edition 23

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

16797

Notes

1st time user?

See page 117

DPS Advertisement Web Page Reference ID

ALBANY Council Albany 6330 2 Bethel Way

1300 660 640

85 85

D TF

67 Mermaid Ave

9844 1105

58

D TF

66-67 17026

11 Townsend St

1300 313 000

100 100

D TF

23, IBC 22176

Annie Bryson McKeown Aged Care

2 Angove Rd

9844 1105

55 Hardie Rd

9841 5999

F D TF

66-67 17149

Hall & Prior Clarence Estate A/C Home

39 86 52 s

Beaufort Rd

0419 856 664

85 4

Baptistcare Bethel

Emu Point 6330 Gwen Hardie Aged Care

Lockyer 6330 Juniper Korumup

Spencer Park 6330

Yakamia 6330 CraigCare Albany

AUGUSTA-MARGARET RIVER Council

W

C

C D TF

27, 57 17156

H

16757 Note 1

g

16885

Augusta 6290 Augusta Multi Purpose Service

Cnr Donovan St & Blackwood Ave 9758 3222

Margaret River 6285

24 16 s

21 Farrelly St

1300 660 640

38 30

1 Sewell St

9646 3200

14

Boyup Brook Multi Purpose Service

12 Hospital Rd

9765 0222

Boyup Brook Multi Purpose Service

58 Bridge St

9765 1327

12 P 17

Baptistcare Mirrambeena

BEVERLEY Council

16685

F D TF

27, 57 17032

H

Beverley 6304 Beverley Health Service

17080

BOYUP BROOK Council Boyup Brook 6244

F

16857 SRS

16857

Note: 1. CALD - Secure site; Pastoral care

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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BRIDGETOWN-GREENBUSHES to COLLIE

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

133

Notes

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BRIDGETOWN-GREENBUSHES Council Bridgetown 6255 P

Bridgetown Hospital

Cnr Peninsula Rd & Pioneer St 9782 1222

Geegeelup Aged Care Facility

3 Scott St

9761 1366

32 32

F TF

27 Whittington St

1300 660 640

43 5

D TF

20 Dickson Dr

1300 000 161

55 39

DT

35 Dunstall St

9061 0222

6

Bunbury Gardens Care Community

39 Hayes St

1300 842 924

Catholic Homes Ocean Star Res Care

207 Ocean Dr

9796 6600

Regis Bunbury

926 Woodrow St

1300 998 100

Wattle Hill Care

2 Wattle St

9721 4100

68 42 95 62

37 Hastie St

13 11 51

81 35

BROOKTON Council

19129 Visiting pet program

17015

Brookton 6306 Baptistcare Kalkarni

BROOME Council

27, 57 16730

Broome 6725 Germanus Kent House SCC (WA)

BRUCE ROCK Council

ATSI

g

73 17030

Bruce Rock 6418 Bruce Rock Memorial Health Service

BUNBURY Council

F

16845

TF C T D TF DT

33D, OBC 16690

Bunbury 6230 10 s 42 s 93 62

South Bunbury 6230 Bethanie Elanora

D TF

H

26, 78 16768 59 17085 16663 11 16939

H

1300 437 527 | opalhealthcare.com.au

BUSSELTON Council Broadwater 6280 Aegis Ellenvale

Cnr Broadwater Blvd & Bell Dr 9788 6400

Capecare Busselton

20 Ray Ave

9750 2000

140 140 118 106 s

D TF D TF

H

16742

450 Bussell Hwy

1300 660 640

99 99

D TF

H

27, 57 16698

9941 0555

36

9734 0222

64 62 s

Busselton 6280 Baptistcare William Carey Court

CARNARVON Council

12-13, 65D 20368

Carnarvon 6701 Carnarvon Health Campus Gnullingoo Mia Cleaver St

COLLIE Council

sW

62685

F

Collie 6225 ValleyView Residence

3-5 Vernon St

D TF

Dementia specific gardens

19141

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs CORRIGIN to GERALDTON (GREATER)

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

134

Notes

1st time user?

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DPS Advertisement Web Page Reference ID

CORRIGIN Council Corrigin 6375 Corrigin Health Service

F

16673

9063 2502

4 10 9 s

Cnr Myers St & Strickland Dr

9661 0200

9

F

16705

111 Eaton Dr

13 11 51

160 100

D TF

11 16775

50 Scotsdale Rd

9848 0600

18 4 s

TF

16844

37 Sutherland St

1300 313 000

26 10

565 Forrest Rd

1300 313 000 P 24

49 Kirkwood St

Corrigin Health Service Wogerlin House 7 Lynch St

9063 0333

DALWALLINU Council

20755

Dalwallinu 6609 Dalwallinu Health Service

DARDANUP Council Eaton 6232 Bethanie Fields

W

DENMARK Council Denmark 6333 Denmark Multi Purpose Service

DERBY-WEST KIMBERLEY Council Derby 6728 Juniper Numbala Nunga

Fitzroy Crossing 6765 Juniper Guwardi Ngadu

C

DONNYBROOK-BALINGUP Council

g

ATSI

23, IBC 16639

g

ATSI

23, IBC 17028

Donnybrook 6239 Hall & Prior Tuia Lodge

30 Allnutt St

9732 3500

40 40

34 McIntyre St

9863 5222

4

1 Talbot St

9039 9200

P 4

17 Eyre St

9072 3222

90 90 s

Lyon St

9949 3666

3

17 Crowtherton St

9923 5000

62703

T

DUMBLEYUNG Council Dumbleyung 6350 Dumbleyung Health Service

F

DUNDAS Council

16779

Norseman 6443 Norseman Hospital

18738

ESPERANCE Council Esperance 6450 Esperance Aged Care Facility

EXMOUTH Council

C D TF

16636

2 s

F

16848

110 110 s

C D TF

32D 17069

Exmouth 6707 Exmouth Multi Purpose Service

GERALDTON (GREATER) Council Bluff Point 6530 Nazareth House Geraldton

Nazareth Care GERALDTON

Aged care from the heart

Book your tour today!

Call 1800 749 123

admissions.aus@nazarethcare.com

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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GERALDTON (GREATER) continued to KATANNING PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

135

Notes

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GERALDTON (GREATER) Council continued Geraldton 6530 Geraldton Shore Care Community

159 Fitzgerald St

1300 842 924

Juniper Hillcrest

40 Onslow St

1300 313 000

90 52 80 80

33D, OBC 16658

TF CDT

23, IBC 16993

1300 437 527 | opalhealthcare.com.au

GNOWANGERUP Council Gnowangerup 6335 Gnowangerup Hospital Mallee Springs A/C Broomhill -Gnowangerup Rd 9827 2222

8

2

19126

GOOMALLING Council Goomalling 6460 Forrest St

9629 0100

12

F

440 Neighbour St

9168 6524

28

F

3 Knowles St

9729 0499

70 70

48 Blenheim Rd

9927 0200

13 12 s

Amana Living Edward Collick Home

173 Wilson St

1300 050 938

Victoria Park N/H & Hostel SCC (WA)

1 Croesus St

1300 000 161

89 89 51 51

58 Hampton St

9182 1365

20 20 s

T

Juniper Bethshan

7 Piesse St

1300 313 000

Katanning Hospital & Health Service

11-31 Kobeelya Ave

9821 6222

26 24 s 16 16 s

TF

Goomalling Health Service

HALLS CREEK Council

17056

Halls Creek 6770 Halls Creek People's Church A/C Fac

HARVEY Council

ATSI

g

16992

Harvey 6220 Hocart Lodge

IRWIN Council

C D TF

16995

H

Port Denison 6525 Dongara/Eneabba/Mingenew Multi Purpose Service

KALGOORLIE-BOULDER Council

17086

F

Kalgoorlie 6430

KARRATHA Council

D TF C TF

g H Note 1

IFC, 111, 120 16787

ATSI

16706

73 16764

Roebourne 6718 Yaandina Aged Care Centre

KATANNING Council

g

Katanning 6317

Note: 1. ATSI - 12 beds specifically for ATSI residents

F

23, IBC 17157 18062

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

PB

Finding Providers

WESTERN AUSTRALIA Edition 23

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs KELLERBERRIN to MEEKATHARRA

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

136

Notes

1st time user?

See page 117

DPS Advertisement Web Page Reference ID

KELLERBERRIN Council Kellerberrin 6410 Dryandra Aged Care

45 Leake St

9045 4400

Kellerberrin Memorial Health Service

51-63 Gregory St

9045 6222

Kojonup Hospital Lechenaultia House

Spring St

9831 2222

Springhaven Lodge

15 Barracks Pl

130 Graham St

47 4

66-67 61878

C D TF b F

KOJONUP Council

19132

Kojonup 6395 9831 2800

6 2 22 s

F F

9894 1222

5

3

F

16777

Cnr Stubbs St & Memorial Dr 9890 2222

6

1

F

16776

2 Beria Rd

9088 2600

8

F

18737

35 Hudson Dr

1300 223 968

131 131

D TF

5, 35 16723

95 Lakes Rd

9535 0700

106 64

D TF

12-13, 65D 17036

1 Hungerford Ave

1300 631 085

83 52

C

TF

63 16645

Amana Living Wearne House

7 Leslie St

1300 262 626

Bethanie Peel

2 MacIaggan Turn

13 11 51

Coolibah Care Residential

30 Third Ave

9535 0300

Mandurah Coast Care Community

83 Boundary Rd

1300 842 924

47 41 50 50 136 132 s 54

F C D TF C D TF D TF

Acacia Living Group, Meadow Springs AC 82 Oakmont Ave

9535 0200

RAAFA Estate, 41 Portrush Pde 9582 5300

87 87 96 96 s

F TF

59 Ipsen St

1300 660 640

65 35

Railway Cr

9776 4000

5

5 s

Savage St

9981 0600

7

6 s

KONDININ Council

19127 Nurse on call 24/7

16681

Kondinin 6367 Kondinin Health Service

LAKE GRACE Council Lake Grace 6353 Lake Grace Health Service

LAVERTON Council Laverton 6440 Laverton Multi Purpose Service

MANDURAH Council Dudley Park 6210 Brightwater The Cove, Mandurah

Greenfields 6210 Aegis Greenfields

Halls Head 6210 Mercy Place Mandurah

Mandurah 6210

Meadow Springs 6210 RAAFA McNamara Lodge

MANJIMUP Council

H

IFC, 111, 120 16873

H

7 17022

11 17052 33D, OBC 16637 17063 16740

H

Manjimup 6258 Baptistcare Moonya

Pemberton 6260 Pemberton Northcliffe MPS

MEEKATHARRA Council

D TF

27, 57 16864

F

18742

Meekatharra 6642 Meekatharra Hospital

g

ATSI

17067

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

PB

Finding Providers

WESTERN AUSTRALIA Edition 23

P

MERREDIN to QUAIRADING

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

137

Notes

1st time user?

See page 117

DPS Advertisement Web Page Reference ID

MERREDIN Council Merredin 6415 Merredin Health Serv Berringa Lodge

84 Haig Rd

9081 3222

46 Kitchener Rd

9081 3222

10 9 10 10 s

TF

17153

Merredin Health Serv Moorditj Mia

F

17000

Dandaragan St

9651 0222

22 15 s

F

16674

1 Caulfield St

9971 0200

14 14 s

F

16865

4 Bedingfeld Rd

9531 1622

70 70 s

D TF

17139

Carey St

9756 3800

9

F

18741

Ada St

9064 6222

13 6 s

F

16783

Narrogin Cottage Homes

50 Felspar St

9881 1677

Residency by Dillons Narrogin

52 Williams Rd

9881 2244

50 50 s 50 7

D TF C TF

Wanarn Community, Main Rd 8955 8068

18

C

Juniper Bethavon

107 Duke St

1300 313 000

47-57 Burgoyne St

1300 313 000

C TF C D TF

23, IBC 17155

Juniper The Residency

33 33 45 33

103 Stephen St

9934 0200

8

8 s

F

17001

Langton Rd

9892 1222

39 25 s

D TF

17074

200 Forrest Cir

9174 1522

56 40 s

T

16759

19 Harris St

9645 2222

6 6

MOORA Council Moora 6510 Moora Health Service

MORAWA Council Morawa 6623 Morawa Perenjori Multi Purpose Serv

MURRAY Council Pinjarra 6208 Bedingfeld Lodge

NANNUP Council

W

Nannup 6275 Nannup Multi Purpose Service

NAREMBEEN Council Narembeen 6369 Narembeen Health Service

NARROGIN Council Narrogin 6312

NGAANYATJARRAKU Council

g H European

16991 16630

Ngaanyatjarra-Giles 6431 Kungkarrangkalpa Aged Care Facility

NORTHAM Council

TF

g

ATSI - NATSIFAC funded care

17224

Northam 6401

NORTHAMPTON Council

23, IBC 16671

Northampton 6535 Northampton Health Service

PLANTAGENET Council Mount Barker 6324 Plantagenet Cranbrook Health Service

PORT HEDLAND Council South Hedland 6722 Karlarra Residential Aged Care Facility

QUAIRADING Council Quairading 6383 Quairading Health Service

Quairading Health Serv Parker House Cnr Jennaberring Rd & Loudon St 9645 1455

3 6

F F

16752 17064

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

PB

Finding Providers P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs RAVENSTHORPE to YORK

WESTERN AUSTRALIA Edition 23

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

138

Notes

1st time user?

See page 117

DPS Advertisement Web Page Reference ID

RAVENSTHORPE Council Ravensthorpe 6346 Ravensthorpe Health Service

9838 2211

4

Cnr Thomas & Mayrhofer Sts 9954 3200

9

Leake St

9683 0222

7

6 Arnott St

9861 1755

18 18

15 Eastcott St

9733 1355

45 43 s

74 Martin St

F

18739

9

F

17081

5

F

16882

THREE SPRINGS Council Three Springs 6519 North Midlands Multi Purpose Service

TRAYNING Council Kununoppin 6489 Kununoppin Health Service

WAGIN Council Wagin 6315 Waratah Lodge

16664

WAROONA Council Waroona 6215 Pam Corker House

WONGAN-BALLIDU Council

C D TF

17049

H

Wongan Hills 6603 14

F

16707

9692 1222

11

F

16667

50 Ivanhoe Rd

1300 313 000

25 25

Coolgardie Rd

9081 2222

8

8

F

17017

20 Redmile Rd

1300 660 640 9641 0200

D TF

27, 57 20699

York Health Service & Pioneer Memorial Lodge Trew Rd

26 26 21

Wongan Hills Health Service & Lovegrove Lodge Cnr Ackland & Mitchell St 9691 1222

WYALKATCHEM Council Wyalkatchem 6485 Wyalkatchem Health Service

9 Honour Ave

WYNDHAM-EAST KIMBERLEY Council Kununurra 6743 Juniper Gerdewoonem

g

YILGARN Council

ATSI

23, IBC 20367

Southern Cross 6426 Southern Cross Health Service

YORK Council York 6302 Baptistcare Balladong Gardens

17055

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

PB

Finding Providers

WESTERN AUSTRALIA Edition 23

PHONE (08)

Acacia Living Group, Menora Gardens AC

51 Alexander Dr

Amana Living Lady McCusker Home

27 Beddi Rd

Amana Living Peter Arney Home

1 Gentilli Way

Bedingfeld Lodge

4 Bedingfeld Rd

Menora 6050 9436 2151 178 178

W DTF W DTF W DTF Pinjarra 6208 9531 1622 70 70 s W DTF Eaton 6232 13 11 51 160 100 W DTF Jolimont 6014 13 11 51 112 112 s W DTF Carnarvon 6701 9941 0555 36 sW F Spencer Park 6330 9841 5999 86 52 s W DTF Ferndale 6148 6228 0400 126 126 s W C DTF High Wycombe 6057 6372 0400 160 160 W TF Midland 6056 9274 3157 110 25 s W C DTF Aubin Grove 6164 0433 387 760 102 102 s W DTF Booragoon 6154 0433 387 760 100 100 W TF Wanneroo 6065 0406 564 446 100 68 sW TF Scarborough 6019 0406 564 446 105 105 s W DTF East Fremantle 6158 1300 669 189 83 83 W C DTF East Fremantle 6158 1300 000 161 83 83 W C DTF

H H H

Duncraig 6023 1300 262 626 60 52 Salter Point 6152 1300 262 626 100 86

Bethanie Fields

111 Eaton Dr

Bethanie Subiaco

45 Bishop St

Carnarvon Health Campus Gnullingoo Mia

Cleaver St

Hall & Prior Clarence Estate AC Home

55 Hardie Rd

Howard Solomon Residential Estate

91 Hybanthus Rd

Karingal Green Health and Aged Care

53 Hawkevale Rd

Midland Nursing Home

44 John St

Regents Garden Aubin Grove

248 Lyon Rd

Regents Garden Four Seasons Booragoon

495 Marmion St

Regents Garden Res Resort Lake Joondalup 33 Drovers Pl Regents Garden Scarborough Condocare

22 Wheatcroft St

Southern Plus East Fremantle Respite Serv

15 Wolsely Rd

Southern Plus East Fremantle SCC (WA)

15 Wolsely Rd

Definitions see page 165

Size

All extra service providers are also listed in the directory on pages 117 –138

s W C DT F b H

of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure ti a U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds L i vi ng O nsit e

See page 146 a for definitions

Aged Care Homes with Extra Services

139

DPS

Advert Web Page ID 16850

IFC, 111, 120 16648 IFC, 111, 120 16811 17139 11 16775 11 19933 62685 16757 16996

H

19932 61 16633

H

60 20365

H

60 16750

60 16721 60 20366 73 38645 73 21971

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Finding Providers

WESTERN AUSTRALIA Edition 23

Culturally Appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

Cultural Group ATSI

PHONE DPS Aged Care Home (08) Web ID Name Amana Living Kalgoorlie Edward Collick Home Kalgoorlie 1300 050 938 16787

Cultural Group CALD

Aged Care Home Name Braemar Cooinda

DPS Web ID Willagee 6279 3636 20751

ATSI

Baptistcare Morrison Gardens

Midland 1300 660 640 17038

CALD

Braemar House

East Fremantle 6279 3636 16694

ATSI

Germanus Kent House SCC (WA)

Broome 1300 000 161 17030

CALD

Braemar Village

Willagee 6279 3636 17159

ATSI

Hall & Prior Windsor Park Aged Care Home

Carlisle 9472 9488 16771

CALD

Carine Parkside Care Community

Carine 1300 842 924 21254

ATSI

Halls Creek People's Church Aged Care Facility Halls Creek 9168 6524 16992

CALD

CraigCare Albany

Yakamia 0419 856 664 16885

ATSI

Juniper Gerdewoonem

Kununurra 1300 313 000 20367

CALD

Hellenic Community Aged Care

Dianella 9303 3870 16774

ATSI

Juniper Guwardi Ngadu

Fitzroy Crossing 1300 313 000 17028

CALD

Manoah House

Martin 9398 5031 17009

PHONE (08)

ATSI

Juniper Numbala Nunga

Derby 1300 313 000 16639

CALD

MYVISTA Balcatta

Balcatta 6393 1000 16676

ATSI

Kungkarrangkalpa Aged Care Facility Ngaanyatjarra-Giles 8955 8068 17224

CALD

MYVISTA Mirrabooka

Mirrabooka 9207 4666 38885

ATSI

Meekatharra Hospital

Meekatharra 9981 0600 17067

CALD

Ritcher Lodge

Bayswater 9272 8733 17058

ATSI

Yaandina Aged Care Centre

Roebourne 9182 1365 16706

Chinese

Hall & Prior Concorde Aged Care Home

South Perth 9367 7559 16686

Bosnian

MYVISTA Balcatta

Balcatta 6393 1000 16676

Chinese

Regents Garden Residential Care Bateman

Bateman 0433 387 760 16855

Bosnian

MYVISTA Mirrabooka

Mirrabooka 9207 4666 38885

Chinese

Residency by Dillons Mount Lawley

CALD

Aegis Shoreline

North Coogee 6268 1500 22364

Croatian

MYVISTA Balcatta

Mount Lawley 9271 5674 16697 Balcatta 6393 1000 16676

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

PB

Finding Providers

140

WESTERN AUSTRALIA Edition 23

Cultural Group Croatian

Aged Care Home Name MYVISTA Mirrabooka

PHONE (08)

DPS Web ID Mirrabooka 9207 4666 38885

Cultural Group Italian

Aged Care Home Name Villa Dalmacia Aged Care Facility

DPS Web ID Spearwood 9418 5222 16763

Croatian

Villa Dalmacia Aged Care Facility

Spearwood 9418 5222 16763

Italian

Villa Terenzio

Marangaroo 9247 0888 16656

Dutch

Fair Haven Home

Armadale 9399 7173 16990

Jewish

Maurice Zeffert

Dianella 9375 4600 17018

Dutch

Manoah House

Martin 9398 5031 17009

LGBTIQ

Hall & Prior Tuohy Aged Care Home

Midland 9274 1756 16766

European

Italian Village Fremantle

White Gum Valley 9430 8111 16998

European

Narrogin Cottage Homes

PHONE (08)

Macedonian Aegis St Michael's

North Perth 9227 2900 16770

Narrogin 9881 1677 16991

Macedonian Hall & Prior Leighton Aged Care Home

West Perth 9328 9355 16631

Fmr Yugoslavian MYVISTA Balcatta

Balcatta 6393 1000 16676

Macedonian MYVISTA Balcatta

Balcatta 6393 1000 16676

Fmr Yugoslavian MYVISTA Mirrabooka

Mirrabooka 9207 4666 38885

Macedonian MYVISTA Mirrabooka

Mirrabooka 9207 4666 38885

Italian

Aegis Shoreline

North Coogee 6268 1500 22364

NESB

Hellenic Community Aged Care

Italian

Aegis St Michael's

North Perth 9227 2900 16770

Polish

Residency by Dillons Mount Lawley

Italian

Hall & Prior Leighton Aged Care Home

West Perth 9328 9355 16631

Portuguese Villa Dalmacia Aged Care Facility

Italian

Italian Village Fremantle

Italian

MYVISTA Balcatta

Italian

MYVISTA Mirrabooka

Italian

Residency by Dillons Mount Lawley

Dianella 9303 3870 16774 Mount Lawley 9271 5674 16697 Spearwood 9418 5222 16763

White Gum Valley 9430 8111 16998

Serbian

MYVISTA Balcatta

Balcatta 6393 1000 16676

Balcatta 6393 1000 16676

Serbian

MYVISTA Mirrabooka

Mirrabooka 9207 4666 38885

Vietnamese Residency by Dillons Mount Lawley

Mount Lawley 9271 5674 16697

Mirrabooka 9207 4666 38885 Mount Lawley 9271 5674 16697

Finding Providers

WESTERN AUSTRALIA Edition 23

Culturally Appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group African

Service Provider Comfort Keepers Perth - South of the River

9315 2200

DPS Web ID 19580

PHONE (08)

Cultural Group ATSI

Service Provider People Who Care

9379 1944

DPS Web ID 16834

PHONE (08)

Arabic

Comfort Keepers Perth - South of the River

9315 2200

19580

ATSI

People Who Care - Perth Metro Region

9379 1944

19555

Arabic

Home Caring

1300 875 377 39049

ATSI

People Who Care North Metro

9379 1944

19559

Arabic

Multicultural Services Centre of WA

9328 2699

38813

ATSI

Shire of Narrogin Regional Homecare

9890 0700

17751

Arabic

St Basil's Home Care Packages

6146 2585

17777

ATSI

WACHS Kimberley Aged & Community Services

9192 0333

17749

Asian

Chung Wah CC Home Care Packages

9328 3988

17754

ATSI

Warmun Community (Turkey Creek) AC Services

0427 867 245 17787

Asian

Home Caring

1300 875 377 39049

ATSI

White Oak Home Care Packages

9301 0299

20085

Asian

Multicultural Services Centre of WA

9328 2699

38813

ATSI

Wiluna Aged Care Services

9981 8641

17790

Asian

Triple A Care

9328 3435

17782

ATSI

Yaandina Aged Care Centre

9182 1365

16706

Asian

Umbrella Multicultural Community Care Services

9275 4411

21464

Bosnian

MCWA - Aged Care With A Difference

03 9318 1111 22041

ATSI

Bethanie Community Care Mid West

13 11 51

18421

Bosnian

Peel Community Care

9531 2076

38762

ATSI

Cockburn Care Home Care Packages

9411 3780

17735

Bosnian

Rainbow Multicultural Aged Care Program

9271 2026

17759

ATSI

Enrich Living Services WA Metropolitan

1300 202 003 17723

Bosnian

St Simeon Healthcare

02 8645 4010 43604

ATSI

HCP Country Region| Southern Plus

1300 000 161 17776

Bosnian

St Simeon HealthCare Service (WA)

0478 184 732 38307

ATSI

Home Care | Southern Plus

1300 000 161 17729

Burmese

Chung Wah CC Home Care Packages

9328 3988

17754

ATSI

Home Support Services (WA)

1800 854 300 21929

Burmese

Multicultural Services Centre of WA

9328 2699

38813

ATSI

Juniper Home Care

1300 313 000 18080

Burmese

Triple A Care

9328 3435

17782

ATSI

Juniper Kununurra Community Care

1300 313 000 17750

CALD

Amana Living Home Care Services

1300 262 626 17724

ATSI

Let's Get Care (WA)

1300 497 442 38282

CALD

Bethanie Community Care Mid West

13 11 51

18421

ATSI

Ngaanyatjarra Health Community Care Centre

0439 227 618 19624

CALD

Bethanie Community Care Perth Metro East

13 11 51

21036

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

PB

Finding Providers

WESTERN AUSTRALIA Edition 23

Cultural Group CALD

Service Provider Bethanie Community Care Perth Metro North

CALD

Bethanie Community Care South West

141

13 11 51

DPS Web ID 17798

Cultural Group Filipino

Service Provider Morrissey Homestead

9725 4699

DPS Web ID 54982

13 11 51

17733

Filipino

Peel Community Care

9531 2076

38762

PHONE (08)

PHONE (08)

CALD

Brightwater at Home

1300 223 968 17728

Filipino

St Simeon Healthcare

02 8645 4010 43604

CALD

Catholic Homes - Home Care Services Metropolitan

1300 244 000 21188

Fmr Yugoslavian MCWA - Aged Care With A Difference

03 9318 1111 22041

CALD

Catholic Homes - Home Care Services Regional

1300 244 000 38333

Fmr Yugoslavian Rainbow Multicultural Aged Care Program

9271 2026

CALD

Chung Wah CC Home Care Packages

9328 3988

Fmr Yugoslavian St Simeon Healthcare

02 8645 4010 43604

CALD

Claro Aged Care & Disability Services

1300 303 770 22122

Fmr Yugoslavian St Simeon HealthCare Service (WA)

0478 184 732 38307

CALD

Comfort Keepers Perth North/Hills/Mandurah

9492 8920

German

9382 1983

17754 18430

CURA In-Home Care

17759

17779

CALD

HCP Country Region| Southern Plus

1300 000 161 17776

German

Morrissey Homestead

9725 4699

54982

CALD

1800 854 300 21929

German

Peel Community Care

9531 2076

38762

9228 2220

German

St Simeon Healthcare

02 8645 4010 43604

CALD

Home Support Services (WA) Italo-Australian Welfare & Cultural Centre (ICare Community Services [HCP Program/In Home Care]) Let's Get Care (WA)

1300 497 442 38282

Greek

Home Caring

1300 875 377 39049

CALD

MCWA - Aged Care With A Difference

03 9318 1111 22041

Greek

Peel Community Care

9531 2076

38762

CALD

Multicultural Services Centre of WA

9328 2699

38813

Greek

St Basil's Home Care Packages

6146 2585

17777

CALD

MYVISTA Home Care

6393 1000

18042

CALD

People Who Care

9379 1944

16834

CALD

People Who Care - Perth Metro Region

9379 1944

19555

CALD

People Who Care North Metro

9379 1944

19559

CALD

Rainbow Multicultural Aged Care Program

9271 2026

17759

CALD

Southcare Home Care Packages

9450 6233

17775

CALD

St Basil's Home Care Packages

6146 2585

17777

CALD

Triple A Care

9328 3435

17782

CALD

Umbrella Multicultural Community Care Services Inc

9275 4411

21464

CALD

White Oak Home Care Packages

9301 0299

20085

Cambodian Chung Wah CC Home Care Packages

9328 3988

17754

Chinese

Chung Wah CC Home Care Packages

9328 3988

17754

Chinese

Home Caring

1300 875 377 39049

Chinese

Peel Community Care

9531 2076

Croatian

MCWA - Aged Care With A Difference

03 9318 1111 22041

Italian

Croatian

MYVISTA Home Care

6393 1000

Italian

CALD

17799

38762 18042

Hindi

Home Caring

1300 875 377 39049

Hungarian

Peel Community Care

9531 2076

38762

Hungarian

Rainbow Multicultural Aged Care Program

9271 2026

17759

Indian

Chung Wah CC Home Care Packages

9328 3988

17754

Indian

Home Caring

1300 875 377 39049

Indian

Multicultural Services Centre of WA

9328 2699

38813

Indian

Peel Community Care

9531 2076

38762

Indian

Triple A Care

9328 3435

17782

Indo-Chinese Chung Wah CC Home Care Packages

9328 3988

17754

Italian

Catholic Homes - Home Care Services Metropolitan

1300 244 000 21188

Italian

Catholic Homes - Home Care Services Regional

1300 244 000 38333

Italian

Comfort Keepers Perth - South of the River

9315 2200

19580 17779

Italian

CURA In-Home Care

9382 1983

Italian

Home Caring Italo-Australian Welfare & Cultural Centre (ICare Community Services [HCP Program/In Home Care]) MCWA - Aged Care With A Difference

1300 875 377 39049

03 9318 1111 22041

9228 2220

17799

Croatian

Peel Community Care

9531 2076

38762

Italian

Morrissey Homestead

9725 4699

54982

Croatian

Rainbow Multicultural Aged Care Program

9271 2026

17759

Italian

MYVISTA Home Care

6393 1000

18042

Croatian

St Simeon Healthcare

02 8645 4010 43604

Italian

Peel Community Care

9531 2076

38762

Croatian

St Simeon HealthCare Service (WA)

0478 184 732 38307

Italian

Rainbow Multicultural Aged Care Program

9271 2026

17759

Dutch

CURA In-Home Care

9382 1983

17779

Italian

St Basil's Home Care Packages

6146 2585

17777

Dutch

Peel Community Care

9531 2076

38762

Jewish

CURA In-Home Care

9382 1983

17779

Estn European Rainbow Multicultural Aged Care Program

9271 2026

17759

Korean

Chung Wah CC Home Care Packages

9328 3988

17754

Egyptian

Peel Community Care

9531 2076

38762

Korean

MYVISTA Home Care

6393 1000

18042

European

Comfort Keepers Perth - South of the River

9315 2200

19580

Latvian

Rainbow Multicultural Aged Care Program

9271 2026

17759

European

9382 1983

17779

Lebanese

Peel Community Care

9531 2076

38762

9228 2220

17799

LGBTIQ

Brightwater at Home

1300 223 968 17728

European

CURA In-Home Care Italo-Australian Welfare & Cultural Centre (ICare Community Services [HCP Program/In Home Care]) MCWA - Aged Care With A Difference

03 9318 1111 22041

European

Rainbow Multicultural Aged Care Program

9271 2026

European

St Simeon Healthcare

02 8645 4010 43604

European

Umbrella Multicultural Community Care Services Inc

9275 4411

21464

Filipino

Chung Wah CC Home Care Packages

9328 3988

17754

European

17759

LGBTIQ

Comfort Keepers Perth - South of the River

9315 2200

LGBTIQ

Let's Get Care (WA)

1300 497 442 38282

LGBTIQ

MCWA - Aged Care With A Difference

03 9318 1111 22041

LGBTIQ

People Who Care

9379 1944

16834

LGBTIQ

People Who Care - Perth Metro Region

9379 1944

19555

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

19580

PB

Finding Providers

142

WESTERN AUSTRALIA Edition 23

Culturally Appropriate Home Care Packages continued Cultural Group LGBTIQ

9379 1944

DPS Web ID 19559

Cultural Group Slavic

Service Provider MCWA - Aged Care With A Difference

DPS Web ID 03 9318 1111 22041

Macedonian CURA In-Home Care

9382 1983

17779

Slavic

Rainbow Multicultural Aged Care Program

9271 2026

Macedonian MCWA - Aged Care With A Difference

03 9318 1111 22041

Slavic

St Simeon Healthcare

02 8645 4010 43604

Macedonian MYVISTA Home Care

6393 1000

18042

Slavic

St Simeon HealthCare Service (WA)

0478 184 732 38307

Macedonian Peel Community Care

9531 2076

38762

South African Comfort Keepers Perth - South of the River

Service Provider People Who Care North Metro

PHONE (08)

PHONE (08)

9315 2200

17759

19580

Macedonian Rainbow Multicultural Aged Care Program

9271 2026

17759

South African CURA In-Home Care

9382 1983

17779

Macedonian St Basil's Home Care Packages

6146 2585

17777

South African Umbrella Multicultural Community Care Services Inc

9275 4411

21464

Malaysian

Chung Wah CC Home Care Packages

9328 3988

17754

9382 1983

17779

Malaysian

CURA In-Home Care

9382 1983

17779

Maltese

9228 2220

17799

CURA In-Home Care

9382 1983

17779

Maltese

MCWA - Aged Care With A Difference

03 9318 1111 22041

Sthn European CURA In-Home Care Italo-Australian Welfare & Cultural Centre (ICare Sthn European Community Services [HCP Program/In Home Care]) Sthn European Rainbow Multicultural Aged Care Program

9271 2026

17759

Spanish

9382 1983

17779

9228 2220

17799

9725 4699

54982

CURA In-Home Care Italo-Australian Welfare & Cultural Centre (ICare Community Services [HCP Program/In Home Care]) Morrissey Homestead

Maltese

Peel Community Care

9531 2076

38762

Nepalese

Morrissey Homestead

9725 4699

54982

NESB

Enrich Living Services WA Metropolitan

1300 202 003 17723

NESB

Let's Get Care (WA)

1300 497 442 38282

Sri Lankan

Peel Community Care

9531 2076

38762

Rainbow Multicultural Aged Care Program

9271 2026

17759

Sri Lankan

Triple A Care

9328 3435

17782

Nthn European Rainbow Multicultural Aged Care Program

9271 2026

17759

Tamil

Triple A Care

9328 3435

17782

Polish

Peel Community Care

9531 2076

38762

Thai

Chung Wah CC Home Care Packages

9328 3988

17754

Polish

Rainbow Multicultural Aged Care Program

9271 2026

17759

Turkish

CURA In-Home Care

9382 1983

17779

Polish

St Simeon Healthcare

02 8645 4010 43604

Turkish

MCWA - Aged Care With A Difference

03 9318 1111 22041

Russian

MCWA - Aged Care With A Difference

03 9318 1111 22041

Ukrainian

MCWA - Aged Care With A Difference

03 9318 1111 22041

Peel Community Care

9531 2076

38762

Rainbow Multicultural Aged Care Program

9271 2026

17759 17754

NESB

Spanish Spanish

Russian

Peel Community Care

9531 2076

38762

Ukrainian

Russian

Rainbow Multicultural Aged Care Program

9271 2026

17759

Ukrainian

Russian

St Simeon Healthcare

02 8645 4010 43604

Vietnamese Chung Wah CC Home Care Packages

9328 3988

Serbian

MCWA - Aged Care With A Difference

03 9318 1111 22041

Vietnamese Home Caring

1300 875 377 39049

Serbian

Peel Community Care

9531 2076

38762

Vietnamese Peel Community Care

9531 2076

Serbian

Rainbow Multicultural Aged Care Program

9271 2026

17759

Wstn European CURA In-Home Care

9382 1983

17779

9271 2026

17759

6146 2585

17777

Serbian

St Simeon Healthcare

02 8645 4010 43604

Wstn European Rainbow Multicultural Aged Care Program

Serbian

St Simeon HealthCare Service (WA)

0478 184 732 38307

Wstn European St Basil's Home Care Packages

Singaporean Chung Wah CC Home Care Packages

9328 3988

17754

Sinhalese

9328 3435

17782

Triple A Care

Finding Providers

38762

Centre Based Care (CBC) See Definition of Terms page 146

SUBURB

Acacia Living Group Turquoise Coast Respite Centre Acacia Living Group, Geraldton Respite Centre ACCC Home Care Services Alzheimer's WA Ella's House - Mandurah Alzheimer's WA Hawthorn House - Albany Alzheimer's WA Mary Chester House - Shenton Park Amana Living Club Alexander Heights (Day Centre)

PHONE (08)

CHS PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp o

rt

WESTERN AUSTRALIA 2023/24

9 9 Spencer Park 9841 8668 9 Greenfields 1300 667 788 9 Albany 9841 3755 9 Shenton Park 1300 667 788 9 Alexander Heights 9343 6048 9 Jurien Bay 9652 0499 Geraldton 9999 1100

Notes

DPS Web Advert Page ID 63636

999999 21978 999999 19158 999999 21498 99 999 20081 99 999 Includes limited overnight respite services 20756 99 999 IFC, 111, 120 22388 99 9999

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Coverr

PB

Finding Providers

See Definition of Terms page 146

SUBURB

PHONE (08)

CHS

Centre Based Care (CBC)

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

WESTERN AUSTRALIA Edition 23

Notes

DPS Web Advert Page ID IFC, 111, 120 63523

99 9999 IFC, 111, 120 20396 9 99 999 Amana Living Club Kinross (Day Centre) Kinross 9462 8535 9 IFC, 111, 120 20395 99 9999 Amana Living Club Lefroy (Day Centre) Bull Creek 9424 6625 9 IFC, 111, 120 20394 99 9999 Amana Living Club Quinns Rocks (Day Centre) Quinns Rocks 9305 9017 9 IFC, 111, 120 22389 99 9999 Astley House Day Club Gosnells 6500 8250 9 47 20713 9999999 Day & evening programs 19140 Belong at Home Social Centres Collie 9720 5100 9 9 9 99 Bethanie Social Centre Bunbury - Maali Centre Carey Park 13 11 51 9 11 19474 9999999 Bethanie Social Centre Eaton Eaton 13 11 51 9 11 19468 9999999 Bethanie Social Centre Kwinana Kwinana 13 11 51 9 99999999 11 18721 Bethanie Social Centre Port Kennedy Port Kennedy 13 11 51 9 11 19467 999 999 Bethanie Social Centre South Perth South Perth 13 11 51 9 99999999 11 19136 Bethanie Social Centre West Perth West Perth 13 11 51 9 11 19135 9999999 Bran Nue Dae Respite Centre Broome | Southern Plus Broome 1300 000 161 9 73 19524 9999999 20082 Chorus Kitchen (Meals on Wheels Service) Palmyra 9339 7225 9 9 9 20083 Chorus Social Groups Bull Creek 1800 264 268 9 9 99 Chung Wah CC Commonwealth Home Support Programme Northbridge 9328 3988 9 999 154 20092 999 Chung Wah CC Community and Respite Hub Balcatta 9328 3988 9 154 20088 9999999 CALD, NESB Chung Wah CC Home Care Packages Northbridge 9328 3988 9 9999 999 154 17754 17737 City of Swan Community Care Services Midland 9267 9055 9 99 9999 16827 Cockburn Care Social Clubs Hamilton Hill 9411 3780 9 99 9999 21044 Community Vision Woodvale Social Club Woodvale 1800 968 754 9 9999 999 Coolibah Care Respite Services Mandurah 9535 0300 9 7 38240 9999999 38853 DADAA Fremantle Fremantle 9430 6616 99 38854 DADAA Lancelin Lancelin 9655 2808 99 38855 DADAA Midland Midland 9250 7633 99 20719 Enrich Living Services Day Respite Program West Perth 1300 202 003 9 999999 17743 Esperance Home Care Esperance 9083 1800 9 9 99999 Harold Hawthorne Social Activities Centre Carlisle 9470 1155 9 99999999 18 21211 38857 Hyden Community Respite Centre Hyden 9880 5553 999 999 Jeremiah Donovan House Respite Centre | Southern Plus Forrestfield 1300 000 161 9 73 19463 9999999 Note 1 Juniper Kununurra Community Care Kununurra 1300 313 000 9 99999999 23, IBC 17750 Juniper Northam Community Care Northam 9621 2829 9 23, IBC 63432 9 Juniper Sutton Community Centre Bentley 6363 6311 9 23, IBC 16745 9 99 Juniper Wyndham Day Centre Wyndham 1300 313 000 9 23, IBC 17011 9 99 38860 Killara Adult Day Care & Respite Centre Northam 9622 5765 9 9999999 Melville Cares Friendship Groups Willagee 9319 0900 9 99999999 40 38242 20070 MercyCare Davis House Respite Centre Wembley 1800 637 299 9 99999999 Evening and overnight respite available 61785 MercyCare Harman Park Community Centre Belmont 6381 7150 9 999 999 Multicultural Services Centre of WA Morley 9328 2699 9 41 38813 99 99 19624 Ngaanyatjarra Health Community Care Centre Blackstone 0439 227 618 9 99 9999 16834 People Who Care Guildford 9379 1944 9 99 Amana Living Club Bassendean (Day Centre)

Amana Living Club Catherine King (Day Centre)

Ashfield 1300 020 161 9

143

Osborne Park 9424 6949

Note: 1. Day and overnight services for dementia specific clients ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

PB

Finding Providers

Centre Based Care (CBC) See Definition of Terms page 146

Mandurah 9535 3433

DPS Web Advert Page ID 20074

Guildford 9379 1944

19555

SUBURB

People Who Care - Mandurah Region People Who Care - Perth Metro Region People Who Care Community Visitors Scheme People Who Care Guildford Social Centre Rise Aged Care Services Rise Social Centres Shine Community Care Shire of Dowerin Home & Community Care Shire of Narrogin Regional Homecare South West Community Care Social & Wellness Centre South West Rural Respite Services (SWRRS) Friendship Club Southern Districts Support CHSP Services St Basil's Centre Based Respite Stirling Community Connecting to Community Tony Quinlan Respite Centre| Southern Cross Care (WA) Triple A Care Umbrella Multicultural Community Care Services Inc Wiluna Aged Care Services

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

WESTERN AUSTRALIA Edition 23

PHONE (08)

Notes

CHS

144

9 99 9 Guildford 9379 1944 9 9 99 Guildford 9379 1944 9 9 99 Middle Swan 6274 3737 9 99 99999 Overnight respite available Perth 6274 3700 9 9999999 Cottesloe 9253 5555 9 99999999 Dowerin 9631 1060 9 9 99 Narrogin 9890 0700 9 9999999 Australind 9782 4000 9 9 9999 Mosman Park 9284 7562 9 9999999 Armadale 9498 4800 9 9999999 Dianella 6146 2585 9 99999999 North Beach 9205 7632 9 99 999 Hilton 1300 000 161 9 99999999 Note 1 Perth 9328 3435 9 9 99 Belmont 9275 4411 9 99 9999 Wiluna 9981 8641 9 9999999

37388 21030 64334 20075 64D, 113 38472 17116 17751 19174 16711 21935 21485 21201 73 19533 17782 21464 17790

Note: 1. Day and overnight services for dementia specific clients

Finding Providers

Day Therapy Centres SUBURB

PHONE (08)

Com pl Die ement titia ary Div n & Nu Thera ersi pis trit Exe onal T ionist t h rcis er Hyd e Ther apist roth apis Occ erap t upa y Se Phy tiona rvices l Th sio Pod therap erapis t iatr ist Psy ist cho Reg logy/C iste ou Soc red Nu nsellin ial W rse g Spe orker ech The rap ist

WESTERN AUSTRALIA Edition 23

Notes

ACCC Home Care Services

Spencer Park 9841 8668

Bethanie Day Therapy Centre South Bunbury

South Bunbury

13 11 51

Bethanie on the Park Day Therapy Centre

Menora

13 11 51

Catholic Homes - Wellness Centres

Guildford 1300 244 000

Consano Pelvic Health Centre

Guildford 9274 5666

Enrich Living Services Therapy Centre Bunbury

Bunbury 1300 202 003 9 999

Enrich Living Services Therapy Centre Busselton

Bunbury 1300 202 003 9 999

IAC Day Therapy Centre

Marangaroo 9247 0888

Juniper Chrystal Halliday Residential Aged Care

Karrinyup 1300 313 000

Juniper Rowethorpe

Bentley 6363 6311

Regis Day Therapy Centre

Nedlands 1300 998 100

Regis Health and Wellness Centre Port Coogee

North Coogee 1300 998 100

Rise Exercise & Wellness Therapy Services

Koongamia 6274 3700

South West Community Care Social & Wellness Centre Southern Plus Health & Wellness Centre East Fremantle VisAbility

9

99

9 9

999 999 999 9 999 999 999 999 999 999 999

9

DPS Web Advert Page ID 19158 11 19469 11 19470

9 99 99 9 9

9 Australind 9782 4000 999 9 East Fremantle 1300 000 161 9 99999 9 Victoria Park 9311 8202 9 9 99 9 99

26, 78 19521 47700 22381 22380 19540 23, IBC 16898 23, IBC 16745 Allied Health & Therapy Services 59 16802 Social groups activities available 59 63525 20397 19174 73 21971 19175

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Coverr

PB

Finding Providers

WESTERN AUSTRALIA Edition 23

Products & Services

PHONE (08)

Advert Page

DPS Web ID

1300 244 000 1300 150 050 1300 140 050 0449 678 535 9228 2220 9444 8283 0403 297 869 9323 5100 0414 772 977

26, 78 159 159 161 3 41 101 126 97

38925 37983 37463 63285 996 47780 62671 38135 38884

ADVOCACY AND INFORMATION Catholic Homes - Products and Services COTA Holidays COTA Membership Home Care and Residential Care Consultant Italo-Australian Welfare & Cultural Centre Inc Multicultural Services Centre of WA Simpatica - Care Inspired Consultancy St Barts Care Finder - Assistance with Care and Housing Stress Less Aged Care Consultancy

ASSESSMENTS Amana Living McCusker Nurse Service North Amana Living McCusker Nurse Service South Care Net Community Nursing Services Catholic Homes - Products and Services Dementia Support Australia WA Italo-Australian Welfare & Cultural Centre Inc Multicultural Services Centre of WA My Flex Disability Right at Home - WA Right at Home RightCare

9424 6396 IFC, 111, 120 37626 9424 6697 IFC, 111, 120 37979 9385 5100 31 37795 1300 244 000 26, 78 38925 1800 699 799 162 37379 9228 2220 3 996 9328 2699 41 12849 9427 7500 30 48486 1300 363 802 36 63499 07 3054 1360 36 22069

ASSISTIVE TECHNOLOGY Guardian Safety Pendants Surgical House Continence Products & Accessories

6336 9448 9381 4199

50 53

63994 37546

CASE MANAGEMENT Care Net Community Nursing Services Catholic Homes - Products and Services Dementia Support Australia WA Focused Care Italo-Australian Welfare & Cultural Centre Inc Multicultural Services Centre of WA My Flex Disability My Flex Training Right at Home - WA Right at Home RightCare St Barts Care Finder - Assistance with Care and Housing Stress Less Aged Care Consultancy

9385 5100 1300 244 000 1800 699 799 9302 1737 9228 2220 9328 2699 9427 7500 9427 7518 1300 363 802 07 3054 1360 9323 5100 0414 772 977

31 26, 78 162 3 41 30 30 36 36 126 97

37795 38925 37379 38501 996 12849 48486 37371 63499 22069 38135 38884

DEMENTIA ADVISORS Amana Living McCusker Nurse Service North Amana Living McCusker Nurse Service South Dementia Support Australia WA Home Care and Residential Care Consultant Home Care Dementia Services| Southern Plus Multicultural Services Centre of WA My Flex Disability

9424 6396 IFC, 111, 120 37626 9424 6697 IFC, 111, 120 37979 1800 699 799 162 37379 0449 678 535 161 63285 1300 000 161 73 37980 9444 8283 41 47780 9427 7500 30 48486 9385 5100 9228 2220

31 3

37795 996

PHONE (08)

Advert Page

DPS Web ID

9427 7500 9427 7518 0403 297 869

30 30 101

48486 37371 62671

9231 5100 9427 7500

165 30

61716 48486

1300 130 050 6143 2565 1300 827 229 9340 9200

159 100 85 84

37982 37605 37606 37125

6336 9448 1300 000 161 9228 2220 9381 4199

50 73 3 53

63994 19523 996 4187

9385 5100 1300 244 000 9328 2699 9427 7500 1300 363 802 07 3054 1360

31 26, 78 41 30 36 36

37795 38925 12849 48486 63499 22069

6336 9448 9427 7500 9381 4199

50 30 53

63994 38073 4187

1300 404 547 9291 3064 0449 678 535 9328 2699 6143 2565 0403 297 869 0414 772 977

98 98 161 41 100 101 97

63814 37735 63285 12849 37776 62671 38884

0431 795 686

73

38165

6336 9448 1300 000 161 9228 2220 9381 4199

50 73 3 53

63994 19523 996 4187

3 41 19

38501 996 12849 20068

EDUCATION AND TRAINING continued My Flex Disability My Flex Training Simpatica - Care Inspired Consultancy

END OF LIFE Bowra & O'Dea Prepaid Funerals My Flex Disability

FINANCIAL SERVICES COTA Insurance Relacs Financial Advisors WA Aged Care Financial Solutions WP Financial Planners & Destination Financial Planning

HEALTHCARE EQUIPMENT Guardian Safety Pendants Home Care South West | Southern Plus Italo-Australian Welfare & Cultural Centre Inc Surgical House Healthcare Consumables & Equipment

MEDICATION MANAGEMENT Care Net Community Nursing Services Catholic Homes - Products and Services Multicultural Services Centre of WA My Flex Disability Right at Home - WA Right at Home RightCare

MOBILITY AND EQUIPMENT Guardian Safety Pendants My Flex Care Assisted Travel Surgical House Healthcare Consumables & Equipment

PLACEMENT CONSULTANTS Care Matcher National Empathy Care Home Care and Residential Care Consultant Multicultural Services Centre of WA Relacs Placement Consultants Simpatica - Care Inspired Consultancy Stress Less Aged Care Consultancy

REAL ESTATE AND MOVING Southern Plus Realty | Southern Cross Care (WA)

EDUCATION AND TRAINING Care Net Community Nursing Services Italo-Australian Welfare & Cultural Centre Inc

Products & Services

145

SAFETY AND SECURITY Guardian Safety Pendants Home Care South West | Southern Plus Italo-Australian Welfare & Cultural Centre Inc Surgical House Healthcare Consumables & Equipment

VISITORS AND VOLUNTEERS Focused Care Italo-Australian Welfare & Cultural Centre Inc Multicultural Services Centre of WA Southcare Social Support

9302 1737 9228 2220 9328 2699 9450 6233

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

PB

146

Finding Providers

Definition of terms

24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty.

Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services.

Aged Care On Site – The retirement village has an aged care facility at the same location.

ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers.

Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Service required.

CALD – Services offered to culturally and linguistically diverse older aged people and their carers.

Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care packages or privately funded supports, as a genuine alternative to a nursing home.

Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers.

CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative.

Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green

Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care.

All home care packages are delivered on a CDC basis.

Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically, for example monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers.

Includes clients with dementia and disabilities.

Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas.

Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation.

Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.

Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning.

Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village.

LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

WESTERN AUSTRALIA Edition 23

Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping.

(CBC – meals or light refreshments provided at the centres).

Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services.

NESB – Services offered to Non English Speaking Background older aged people and their carers.

Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.

Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting.

(CBC – personal care offered while client is at the centre.)

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation.

Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services.

Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.

Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility.

Retirement Living (RL) – The site has retirement living accommodation.

Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours.

Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc.

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis.

Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home.

Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.

Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre.

Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding.

Supported Residential Service (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support.

Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

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Managing Services

147

Managing Services

WESTERN AUSTRALIA Edition 23

www.A g e d C a re Gu ide. c o m . a u

5

Managing Services

STEP

148

WESTERN AUSTRALIA Edition 23

WHAT YOU NEED TO KNOW

Managing services

Throughout your aged care journey, there may come a time where you need to make changes to the services you are receiving.

Managing Services

This may be because you’re going on a holiday or need to go into hospital and don’t need any services to be delivered while you’re away. Perhaps your needs have changed and your current supports no longer suit you.

Or maybe you would like to change providers, either because you’re moving to a different area or because you’re not entirely happy with your current provider.

The process of making changes to your current services depends on the type of support you are receiving. However the first step should be to talk with your current provider.

Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan to ensure your needs and goals are being met. If there are significant changes in your care needs they can help you through the process of reviewing your supports.

Reviewing your needs and supports may mean that you need to have another aged care assessment. For example if you were originally assessed as having low level care needs but your mobility has decreased over time and you would like to access higher level supports.

You can request a reassessment by your local ACAT to determine if you’re eligible for higher level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages.

Depending on the services you’re already receiving you may need to consider other options such as:

eviewing your care plan to identify alternative support options R and priorities, for example replacing informal supports with formal supports or consider additional support services such as support on weekends Purchasing additional private services

tilising residential care, either as short-term respite to complement U your package or as a long-term option If your current provider cannot offer the services or changes you want you can switch to a different provider that can meet your needs.

When choosing a new provider:

ake the time to research a new provider to make sure they can meet T your needs ontact My Aged Care to get a new referral code to give to your new C provider and agree on a date to switch your services otify your current provider, in writing, to let them know you will be N terminating your services with them and from what date

w w w.A gedCareGuide. c o m.au

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Self-managing your HCP

The person who knows best about you and your needs, is you. After making decisions for yourself throughout your adult life, it makes sense that you would want to maintain that control by self‑managing your Home Care Package (HCP).

You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package on your behalf and direct the care and support you receive.

As a consumer, you have every right to exercise that freedom to self‑manage your package.

Some people who self-manage their own package find they have more choice and control over their HCP than before.

Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require.

When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.

Working in partnership

Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services.

Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process.

You will work in partnership with your provider to decide how involved you want to be when it comes to managing your care.

This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising.

When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role.

For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf.

It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self‑manage their package. www.A g e d C a re Gu ide. c o m . a u

Self-managing your Home Care Package

Be mindful that your current provider may charge an exit fee to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in your care agreement.

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Connect with independent support workers that fit your flow.

Mable is where you can choose from more than 13,000 approved and active independent support workers. With a wide range of profiles, find support that comes to you, when it suits you.

Find aged care support on mable.com.au

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Resident Agreement

The Resident Agreement is a legal agreement between you and your aged care home.

Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home.

Your Resident Agreement should include the following:

the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay;

ny circumstances where you might be asked to leave and how the a aged care home will help you find somewhere more appropriate; our rights and responsibilities as a resident in your new aged care y home; your aged care home’s responsibilities to you as a resident;

ow the aged care home will deal with any complaints you, your h carer, friends or family may make; and

ny other matters agreed between you and the aged care home’s a manager, within the requirements of the Aged Care Act 1997.

Signing the agreement

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to.

While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it.

If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you is clear.

You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement.

If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

Can I withdraw from the Resident Agreement?

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing.

You will need to let your aged care home know straight away, in writing.

You will still need to pay your care fees and charges for care you’ve received during the 14 days.

Changes can only be made to the agreement if both you and your aged care home agree. www.A g e d C a re Gu ide. c o m . a u

Resident Agreement

any extra services you’ve agreed to receive, and their costs;

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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors.

In a supported living community you buy and have a leasehold title to your own home, as in many retirement villages.

However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.

Care Communities

Supported living

Some supported living communities promote themselves as ‘Care Communities’. These are unique villages with the look and feel of a retirement village and the care of a nursing home.

Run by approved providers, you can access Government funding for home care services offered in the comfort of your own self-contained home in the village or purchase private home care services through the provider..

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. There is no need for asset testing or income testing, and also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require.

If you already receive home support benefits before moving to a supported living community you can stay with your current provider.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing.

Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including, regular health checks, medication management, wound and skin care, palliative in home care, illness prevention, pharmaceutical support a nd medication reminders.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care.

The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community.

It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices.

Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident.

‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes.

Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.

Some of the extra services you might be offered include: A bigger room

internet

daily newspaper

satellite TV

phone

choice of meals

selection of beverages including wines, beer, and spirits special therapies such as massage or aromatherapy leisure/entertainment facilities

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment, and any means tested fee.

Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered.

Other providers may offer extra services as an optional package that you can choose or cancel at any time.

In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee.

Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered.

Aged care homes that offer extra services are listed in the residential table starting on page 139. www.A g e d C a re Gu ide. c o m . a u

Extra services

In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services.

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Cultural services

Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience.

This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.

With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds.

Meeting the needs of the nation’s older people from CALD backgrounds has been a growing focus of the Australian Government.

Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians, which has led to the Government’s introduction of a number of initiatives.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language.

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Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents.

The aim of clustering is to: nhance the quality of care provided to residents from CALD E backgrounds in residential aged care facilities romote and facilitate access to residential aged care facilities for P people from CALD backgrounds nable residents to observe religious, spiritual, cultural and E personally significant events Improve communication between staff and residents aintain dietary customs according to the CALD backgrounds of M residents’ religious and cultural preferences

There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities.

The PICAC initiative has resulted in: ore aged care service providers delivering culturally appropriate M care to older CALD people etter access for older CALD people to culturally appropriate B residential and community care services lder CALD people having a greater capacity to make informed O decisions about residential and community based aged care To find out more about PICAC across Western Australia, contact WA PICAC member, Fortis Consulting, by calling 08 9300 3165.

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds.

A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans.

They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients.

The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50.

See pages 139 –142 for a list of aged care homes and home care package providers in WA who can meet the needs of people from a range of cultures. www.A g e d C a re Gu ide. c o m . a u

Cultural services

rovide social and activity programs that appropriately cater for the P needs and interests of CALD residents

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Special needs groups

There are a number of groups of people that the Government recognises as ‘special needs’ groups when it comes to aged care services.

Aged care providers are required to consider the needs of these groups in the provision of care:

Special needs groups

boriginal and Torres Strait Islander (ATSI) – The care needs of older A ATSI people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. See page 139 for an overview of service providers that have indicated to cater for ATSI clients. are leavers – A care leaver is a person who, as a child or youth, C spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care.

Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

ulturally and Linguistically Diverse people (CALD) – Aged care C services that cater specifically for people who are culturally and linguistically diverse might have staff that speak a foreign language, have specific cultural activities or meet spiritual needs.

The ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’ strategy helps providers deliver quality care and aims to make culturally appropriate aged care more accessible. See page 139 for a list of culturally appropriate homes and services.

isability – If you have a disability, are over 65 years of age and D currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

inancially disadvantaged – If you have genuine difficulty paying F aged care fees and charges, financial hardship provisions may apply.

These allow for your fees and charges to be reduced or waived.

omeless – If you are currently homeless, or if you’re at risk of H becoming homeless, there are Government funded services that can help solve your housing problems, or assist with financial or legal issues.

GBTIQ – Through the National LGBTI Ageing and Aged Care L Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same options in aged care that are available to all Australians.

ural & Regional clients – Services offered in rural and regional areas R will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

eterans – Veterans have a ‘special needs’ status to support complex V medical requirements including high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience.

Contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au for information about support for veterans.

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Community Visitors Scheme

Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community.

The initiative from the Department of Health uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion.

As Australia’s population ages and people are living longer, the CVS is becoming incredibly important for social interaction and life changing engagement.

The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home.

Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.

What service is provided?

Under the Scheme, a volunteer will visit at least once a week for an hour.

The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship.

There are a number of different types of volunteer visits under the CVS:

residential volunteer visits a participant for a one-on-one visit at A a residential aged care facility.

roup residential volunteers visit a small group of residents at a G residential aged care facility who have similar interests, like gardening or knitting. home care volunteer visits a CVS recipient with an approved Home A Care Package at their home once a week for one-on-one interaction.

Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, access your personal or care record information, provide any form of nursing or personal care, or follow up a complaint about your care.

Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat.

To be eligible for the CVS, you have to be an older Australian who is at risk of or experiences loneliness, isolation or cultural loneliness.

However, you have to be receiving Government subsidised residential aged care or a Home Care Package to be eligible for visits.

For further information about the program in Victoria, contact the Southern Migrant and Refugee Centre (SMRC) on 03 9767 1900 or visit smrc.org.au/community-visitors-scheme. www.A g e d C a re Gu ide. c o m . a u

Community Visitors Scheme

One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst older Australians through companionship.

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Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive.

However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved.

Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate.

This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs.

Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you.

An aged care advocate can assist you to exercise choice and control over your care services and work with you and your family on the best way to address your concerns with a provider.

Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf.

They will aim to achieve the best possible outcome for you.

An advocate can:

Help you understand your rights and responsibilities Listen to your concerns and discuss your options

Support you and give you confidence in addressing a concern

Raise a concern with the service provider or speak on your behalf Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decisionmaking, and elder abuse prevention and response Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met.

They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs.

There are free and independent advocacy services in every State and Territory that provide telephone advice, community education and other assistance for older people.

The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years.

The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in Western Australia or visit at opan.com.au . w w w.A gedCareGuide. c o m.au

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Elder abuse

There are heartbreaking stories of older people being mistreated by the people they trust and who are closest to them.

Like the case of the 85 year old gentleman who appointed a distant relative as his Power of Attorney. He was neglected, unable to return to his own home, and large amounts of money was taken out of his bank account without his permission.

Or the woman who became depressed and fearful because her addict son abused her verbally and psychologically, took her possessions, and isolated her socially.

Elder abuse is defined as any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend.

Carer support

The abuse may be physical, social, financial, psychological, or sexual, and can include mistreatment and neglect.

Elder abuse can happen to anyone. A report from the World Health Organisation (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten.

As our population ages, the number of people affected by elder abuse is also expected to rise.

If you need information or advice about elder abuse, contact the National ELDERHelp line on 1800 353 374.

Carer support There are over 2.65 million unpaid carers across Australia.

The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after.

With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before.

Being a carer can have a huge impact on your life, and physical and mental wellbeing – as well as being isolating at times.

There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.

Support groups and counselling services

Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia).

Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, and a place to share experiences and advice. w w w.A gedCareGuide. c o m.au

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Carer support groups are completely confidential and can also help you to: Discover new information

Get along to education or training workshops Participate and get involved in activities

Carer support

Head along to relaxing outings

Support lines

There are also a number of support lines and websites to assist carers just like you in looking after older people.

Some helpful support services include:

arer Gateway – 1800 422 737 – helps you find local support services, C gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers

ational Dementia Helpline – 1800 100 500 – provides information N and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia arers Australia – 02 6122 9900 – runs support programs including C short term counselling for carers with qualified counsellors

elationships Australia – 1300 364 277 – offers a range of services R such as counselling and mediation, by phone, online and face-to-face Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17.

Helping you to navigate your aged care journey Placement and Consulting Services for people needing care or services within the aged care system: Residential Care

Retirement Village Living

Home Care Packages

CHSP

Private Services

Vanessa Fitzgerald Aged Care Placement Consultant & Counsellor

Specialist Counselling Services for the elderly and their loved ones: People / Carers of those living with Dementia

Grief and Loss

Carer Stress

General Life Challenges

Depression or anxiety

Call: 0449 678 535 Suite 6, 1/204 Balcatta Rd, Balcatta www.A g e d C a re Gu ide. c o m . a u

e: vanessa@navigateagedcaresolutions.com.au www.navigateagedcaresolutions.com.au

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Memory change – is it dementia?

Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you?

Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications.

See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable.

However, major changes in memory are not normal at any age and should be taken seriously.

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities.

There are more than 100 different types of dementia. The most common types are:

Alzheimer’s – which attacks the brain resulting in impaired memory,

thinking and behaviour

Vascular dementia – caused by poor blood flow to the brain, depriving

brain cells of nutrients and oxygen needed to function normally

Parkinson’s related dementia – a chronic, progressive neurological

condition, which in later stages can affect cognitive functioning

Frontotemporal dementia – a disorder causing damage to brain cells

in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks.

Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response.

Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.

Where can I get help?

Support is vital for the person with dementia, as well as family members.

Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. www.A g e d C a re Gu ide. c o m . a u

Dementia support

What is dementia?

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There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au, or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses.

Dementia support

Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them.

Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers.

Changed behaviours may include: Anxiety

Eating difficulties

Hallucinations

Repetitive questioning

Depressed mood Restlessness Aggression

Sleep disturbance

Inappropriate toileting

Specialised support

Repeated calling out Wandering Hoarding

Resistive to care

Unwanted sexualised behaviour

Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions.

The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care.

DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, and dietitians.

DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service.

For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .

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End of life care

The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms.

Palliative care is divided into three subgroups:

1. P rimary care – For people who only require services from their primary health care professional(s).

2. I ntermediate care – Advice is provided by specialist palliative care services but care is still given by health care professional(s).

3. C omplex care – This group requires care from specialist practitioners.

Patients are commonly referred to specialist palliative care services where they will receive the required care.

There are a number of different services that can offer extra support both at home or in a nursing home setting.

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

A qualified nurse to dress a wound or provide continence advice;

End of life care

Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support.

Household jobs like cleaning, clothes washing and ironing;

elp with bathing or showering, dressing, hair care and going to H the toilet;

eals and other food services – assistance with preparing and eating M meals, or help for those with special diets; and Helping to travel to shopping centres or appointments.

Thinking about planning ahead?

Today we are encouraged to plan ahead.

Pre-planning your funeral gives you the assurance that your choices will be acted upon. Pre-paying your funeral gives you a fixed price so your family won’t be faced with the burden of any increases to these costs. Feel true peace of mind knowing that the emotional and financial stress of arranging your funeral will be taken care of.

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Palliative care in a nursing home

For palliative care in a residential aged care setting, the Government has developed a series of guidelines, which provides support and guidance to residential aged care facilities in providing palliative care.

End of life care

The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care, which include:

palliative approach – Aims to improve the quality of life A for residents with a life limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain, and handling their physical, cultural, psychological, social and spiritual needs. The underlying philosophy is a positive and open attitude towards death and dying. pecialised palliative service provision – Involves referral to a S specialised palliative team or health care practitioner.

nd of life (terminal) care – This form of palliative care is appropriate E when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Family and friends

Providing end of life care can be particularly intense for family and friend carers.

While managing their own grief and the grief of others, carers will be providing high level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families.

For more information about palliative care services, talk to your GP or contact your community health centre.

Managing Services

This section only includes organisations and businesses who have chosen to promote with Aged Care Guide ORGANISATION

PHONE (08)

Aegis Aged Care Group

6254 8200

aegis@aegiscare.com.au

aegiscare.com.au

Amana Living

1300 262 626

info@amanaliving.com.au

amanaliving.com.au

Association for Christian Senior Citizens Homes 9398 7374

admin@manoah.org.au

manoah.org.au

Astley Care Inc

6500 8200

admin@astleycare.com.au

astleycare.com.au

Baptistcare WA

1300 660 640

customer@baptistcare.com.au

baptistcare.com.au

EMAIL

WEBSITE (www.)

Bethanie

13 11 51

info@bethanie.com.au

bethanie.com.au

Bowra & O'Dea Funeral Directors

9231 5100

admin@bowraodea.com.au

bowraodea.com.au

Brightwater Care Group Ltd

1300 223 968

welcome@brightwatergroup.com

brightwatergroup.com

Care Matcher

1300 404 547

eamonn.fitzpatrick@carematcher.com.au

carematcher.com.au

Care Net Community Nursing

9385 5100

support@carenet.net.au

carenet.net.au

Catholic Homes Incorporated

1300 244 111

catholichomes@catholichomes.com

catholichomes.com

Chung Wah Community Care

9328 3988

enquiry@chungwahcc.org.au

chungwahcc.org.au

Class professionals

9409 1094

admin@classprofessionals.com.au

classprofessionals.com.au

Comfort Keepers

9492 8920

info@comfortkeepers.com.au

comfortkeepers.com.au

Coolibah Care

9535 0300

info@coolibah.org.au

coolibah.org.au

COTA

8232 0422

cotasa@cotasa.org.au

cotasa.org.au

SRS Supported Residential Service

Resi

Organisation & Business Reference Index listed alphabetically

den In H tial Age ome dC Hom Care Se are / SR S eC rvic Cent are Pack es re B ages Day ased Ca The re Prod rapy Ce n ucts and tre Serv ices

WESTERN AUSTRALIA Edition 23

Advert Page 12-13, 65D

9 9 9 9 9 9 IFC, 111, 120 124 9 47 999 27, 57 999 11 99999 165 9 5, 35 999 102 9 31 99 9 26, 78 999 99 154 999 105 9 43 99 7 9999 159 9

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Managing Services

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with Aged Care Guide ORGANISATION

PHONE (08)

CPE Group

1300 665 082

info@cpegroup.biz

cpegroup.biz

Curtin Heritage Living

6458 7555

info@curtinheritage.com.au

curtinheritage.com.au

Dementia Support Australia

1800 699 799

dsa@dementia.com.au

dementia.com.au

Empathy Care Pty Ltd

9291 3064

info@empathycare.com.au

empathycare.com.au

Focused Care

9302 1737

info@focusedcare.com.au

focusedcare.com.au

Guardian Safety Pendants

6336 9448

info@guardiansp.com.au

guardiansp.com.au

EMAIL

WEBSITE (www.)

167

Resi de n In H tial Age ome dC Hom Care Se are / SR S eC r vi c Cent are Pack es re B ages Day ased Ca The re Prod rapy Ce n ucts and tre S er v ices

WESTERN AUSTRALIA Edition 23

99 9999 99

Advert Page 38 64D, 113

9 9 9 9

9 9 Homage Australia Pty Ltd 1300 705 029 careadvisory@homage.com.au homage.com.au 9 Italo-Australian Welfare & Cultural Centre Inc 9228 2220 centro@iawcc.org.au 99 9 Juniper 1300 313 000 juniper@juniper.org.au juniper.org.au 99999 Just Better Care Australia 1300 587 823 info@justbettercare.com justbettercare.com 99 KompleteCare Community & Home Care Services 8265 5696 enquiriessa@kompletecare.com.au kompletecare.com.au 99 Mable 1300 736 573 info@mable.com.au mable.com.au 9 Melville Cares Inc 9319 0900 info@melvillecares.org.au melvillecares.org.au 999 Mercy Health 1300 478 776 information@mercy.com.au mercyhealth.com.au 9 Midland Nursing Home 9274 3157 midnurse@midnurse.com.au 9 Multicultural Services Centre WA 9444 8283 wellness@mscwa.com.au mscwa.com.au 999 9 My Flex Health 9427 7500 info@myflexhealth.com.au myflexhealth.com.au 99 9 MYVISTA 9207 4666 info@myvista.com.au myvista.com.au 999 Navigate Aged Care Solutions 0449 678 535 vanessa@navigateagedcaresolutions.com.au navigateagedcaresolutions.com.au 9 Nazareth Care 03 9830 5022 admin.camberwell@nazarethcare.com sistersofnazareth.com/region/australasian-region 9 Opal HealthCare 1300 842 924 communications@opalhealthcare.com.au opalhealthcare.com.au/residential-aged-care 9 Oryx 9381 2800 contact@oryxcommunities.com.au oryxcommunities.com 9 Regents Garden Group 6007 3125 admin@regentsgarden.com.au regentsgarden.com.au 9 Regis Aged Care 1300 998 100 advice@regis.com.au regis.com.au 9 9 Relacs Pty Ltd 6143 2565 info@relacs.net.au relacs.net.au 9 Right at Home Australia 1300 363 802 info@rightathome.com.au rightathome.com.au 99 9 Rosewood Care Group 1300 971 771 info@rosewood.org.au rosewoodcare.org.au 9 Roshana Care Group 9279 9888 admin@roshana.com.au roshana.com.au 9 Seventh-day Adventist Care 9354 4133 wa_arc@adventist.org.au adventistcare.org.au 9 Simpatica 0403 297 869 info@simpatica.net.au simpatica.net.au 9 Simply Helping National Office 1800 998 866 info@simplyhelping.com.au simplyhelping.com.au 99 Southcare Inc 9450 6233 enquiries@southcare.org.au southcare.org.au 99 9 Southern Cross Care (WA) 1300 669 189 info@scrosswa.org.au southerncrosscarewa.org.au 999999 St Bartholomew's House 9323 5100 enquiries@stbarts.org.au stbarts.org.au 9 9 9 St Jude's Health Care Service 9279 4343 info@stjudes.com.au stjudes.com.au 9 9 St Louis Home Care 9385 3406 homecare@stlouisestate.com.au stlouisestatehomecare.com.au 99 Stress Less Aged Care Consultancy 0414 772 977 info@stresslessagedcare.com.au stresslessagedcare.com.au 9 Surgical House 9381 4199 surgical@surgicalhouse.com.au surgicalhouse.com.au 9 SwanCare 6250 0000 Natalie.Hodi@swancare.com.au swancare.com.au 9 9 The Salvation Army Aged Care 1300 111 227 acp.enquiries@aue.salvationarmy.org agedcare.salvos.org.au 9 WA Aged Care Financial Solutions 1300 827 229 info@agedcarefswa.com agedcarefswa.com 9 White Oak Home Care Services 9301 0299 info@whiteoak.com.au whiteoak.com.au 99 WP Financial Planners 9340 9200 info@wpfp.com.au wpfp.com.au 9 Harold Hawthorne Community Centre

SRS Supported Residential Service

9470 1155

reception@hhcentre.org

hhcentre.org

162 98 50 18 36 3 23, IBC 21 28 39, 150 40 63 61 41 30 119 161 32D 33D, OBC 54-55 60 59 100 36 9 66-67 62 101 25 19 73 126

97 53 71, 130 6 85 34 84

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

168

Managing Services

Abbreviations............................................................................................................. 106 Aboriginal and Torres Strait Islander (ATSI).............................................. 156 Accommodation payment.....................................................................................82 ACAS Assessment...............................................................................................15, 90 Advocacy...................................................................................................................... 158 Aged Care Assessment Team (ACAT)........................................................15, 90 Aged care flow chart.................................................................................................17 Aged care homes .......................................................................................................56 Accommodation payments..............................................................................82 Accreditation and certification......................................................................58 Charter of rights.....................................................................................................62 Complaints.................................................................................................................64 Costs..............................................................................................................................81 Cultural Services.................................................................................................. 154 Daily care fee............................................................................................................81 Directory listings...................................................................................... 117-138 Payment options....................................................................................................83 Quality standards...................................................................................................58 RAD & DAP.................................................................................................................83 Applying to a home...................................................................................................64 Assessment....................................................................................................................14 Assistive technology.................................................................................................51 Care leavers................................................................................................................. 156 Care planning............................................................................................................. 102 Carer support............................................................................................................. 160 Case management.................................................................................................. 100 Centre Based Care services....................................................................................46 Directory listings...................................................................................... 142-144 Changed behaviours.............................................................................................. 164 Checklist...........................................................................................................................79 Choosing a provider..................................................................................................95 Commonwealth Home Support Programme (CHSP) ............................20 Urgent needs............................................................................................................23 Community Visitors Scheme............................................................................. 157 Consumer Directed Care..........................................................................................19 Costs for residential care.........................................................................................81 Counselling services............................................................................................... 160 Cultural services....................................................................................................... 154 Directory listings...................................................................................... 139-142 Culturally and Linguistically Diverse (CALD)............................................ 156 Daily Accommodation Payment (DAP)...........................................................83 Daily care fee.................................................................................................................81 Daily living .....................................................................................................................74 Day Therapy Centres..................................................................................................46 Directory listings................................................................................................. 144 Deciding on a home..................................................................................................68 Definition of often used terms......................................................................... 146 Dementia support................................................................................................... 163

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WESTERN AUSTRALIA Edition 23

Directory listings........................................................................................... 103-145 Aged care home listings...................................................................... 117-138 Centre Based Care listings................................................................... 142-144 Culturally appropriate homes and services.............................. 139-142 Day Therapy Centres listings......................................................................... 144 Definition of often used terms.................................................................... 146 Extra services listings....................................................................................... 139 Home Care Packages listings............................................................. 107-116 In home care provider listings.......................................................... 105-106 Local Government Area (LGA) reference index.................................. 103 Maps................................................................................................................ 109, 118 Organisation and Business index.................................................... 165-166 Products and services listings...................................................................... 145 Suburb reference index................................................................................... 104 Town reference index....................................................................................... 104 Disability....................................................................................................................... 156 Elder abuse.................................................................................................................. 160 End of life..................................................................................................................... 165 Estate planning............................................................................................................87 Extra services............................................................................................................. 153 Directory listings................................................................................................. 139 Financial advice...........................................................................................................84 Financial counselling................................................................................................87 Financially disadvantaged................................................................................. 156 Finding providers........................................................................................................94 Flexible restorative care..........................................................................................45 Flow charts............................................................................................................. 16-17 Getting assessed.........................................................................................................90 Getting started.............................................................................................................14 Home Care flow chart..............................................................................................16 Home care ......................................................................................................................18 Home Care Packages (HCP) ..................................................................................24 Approved providers..............................................................................................32 Cost................................................................................................................................32 Directory listings...................................................................................... 107-116 Exit fees.......................................................................................................................35 Home Care Agreement.......................................................................................32 Priority.........................................................................................................................31 Self-managing..................................................................................................... 149 Quality and complaints......................................................................................35 Homeless...................................................................................................................... 156 How to use the Aged Care Guide..........................................................................6 In home care..................................................................................................................18 In home care provider listings.......................................................... 105-106 In home support.........................................................................................................18 Language..................................................................................................................... 155 LGBTIQ............................................................................................................................ 156 Local Government Area (LGA) reference index....................................... 103

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Managing services.................................................................................................. 148 Maps.................................................................................................................... 109, 118 Means tested care fee..............................................................................................82 Mobility aids..................................................................................................................52 Moving into a home..................................................................................................70 My Aged Care................................................................................................................14 Organisation and Business index........................................................ 165-166 Palliative care............................................................................................................. 165 PICAC............................................................................................................................... 155 Placement consultants ...........................................................................................96 Choosing a placement consultant................................................................99 Resolving family disputes.................................................................................99 Prepare.............................................................................................................................75 Private home care......................................................................................................39 Products and services listings.......................................................................... 145 Public transport...........................................................................................................49 RAD and DAP explained..........................................................................................83 RAS Assessment..........................................................................................................15 Referral code.................................................................................................................94 Refundable Accommodation Deposit (RAD)...............................................83 Regional Assessment Service (RAS).................................................................15 Research..............................................................................................................................9 Resident agreement.............................................................................................. 151 Residential Care flow chart...................................................................................17 Respite..............................................................................................................................42 Restorative care...........................................................................................................45 Rural & Regional clients....................................................................................... 156 Self management (HCP)...................................................................................... 149 Short Term Restorative Care.................................................................................45 Special needs groups............................................................................................. 156 Suburb reference index........................................................................................ 104 Support at home.........................................................................................................18 Support lines.............................................................................................................. 161 Supported living...................................................................................................... 152 Technology.....................................................................................................................51 Town reference index............................................................................................ 104 Transition care..............................................................................................................44 Transport services.......................................................................................................48 Useful phone numbers and websites.................................................................4 Vacancy............................................................................................................................67 Veterans........................................................................................................................ 156 Support........................................................................................................................40 Waitlist.............................................................................................................................65 Wellness centres..........................................................................................................46 Directory listings...................................................................................... 142-144 Wills....................................................................................................................................87 Your rights......................................................................................................................37

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Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

Matt

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