Aged Care Guide Tasmania 2024

2024

AGED CARE GUIDE A

DPS

PUBLICATION

Tasmania Home Care | Residential Care

RESEARCH

PREPARATION

GETTING ASSESSED

FINDING PROVIDERS

MANAGING YOUR SERVICES

ISSN 2652 − 709X

AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

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Aged Care Guide

COTA message................................................................................................................................................................................................................................................................. 2 Useful phone numbers and websites............................................................................................................................................................................. 3 How to use the Aged Care Guide............................................................................................................................................................................................. 4 Step 1 > Research 6 – Research overview. ..........................................................................................................................................................................................................................................7 – Getting started.........................................................................................................................................................................................................................................................9 – Assessments..................................................................................................................................................................................................................................................................9 – Flow charts......................................................................................................................................................................................................................................................11 -12 – Support at home................................................................................................................................................................................................................................13 -15 – Commonwealth Home Support Programme........................................................................................................................... 15 -17 – Home Care Packages................................................................................................................................................................................................................. 20 -30 – Private home care......................................................................................................................................................................................................................................... 31 – Veterans’ support.......................................................................................................................................................................................................................................... 32 – Respite at home............................................................................................................................................................................................................................................... 34 – Transition care..................................................................................................................................................................................................................................................... 35 – Flexible restorative care.................................................................................................................................................................................................................... 36 – Wellness centres................................................................................................................................................................................................................................. 37 - 38 – Transport services......................................................................................................................................................................................................................................... 38 – Assistive technology................................................................................................................................................................................................................................ 39 – Aged care homes.............................................................................................................................................................................................................................. 42- 48 – Applying to a home.................................................................................................................................................................................................................................. 48 – Waiting for residential care........................................................................................................................................................................................................ 49 – Deciding on a home...................................................................................................................................................................................................................50 - 51 – Moving into a home................................................................................................................................................................................................................................ 51 – Daily living in a nursing home................................................................................................................................................................................54 - 55 Step 2 > Preparation 57 – Preparation overview............................................................................................................................................................................................................................ 58 – Aged Care Checklist.................................................................................................................................................................................................................... 59 - 60 – Cost of residential care.......................................................................................................................................................................................................... 61- 63 – RAD and DAP explained.................................................................................................................................................................................................................. 64 – Financial advice................................................................................................................................................................................................................................... 65 - 67 – Estate planning.................................................................................................................................................................................................................................................. 68 Step 3 > Getting assessed 69 – Getting assessed overview......................................................................................................................................................................................................... 70 – What you should prepare................................................................................................................................................................................................ 70 -71 – How long does it take?........................................................................................................................................................................................................... 71-72 Step 4 > Finding providers 73 – Finding providers overview...................................................................................................................................................................................................... 74 – Choosing a provider................................................................................................................................................................................................................................ 75 – Placement consultants..........................................................................................................................................................................................................76 - 80 – Directory lists & Reference indexes........................................................................................................................................................... 81 -102 – Definition of terms........................................................................................................................................................................................................................ 82 - 83 Step 5 > Managing services 102 – Managing services overview. .............................................................................................................................................................................................103 – Self-managing your HCP.............................................................................................................................................................................................................104 – Resident agreement.............................................................................................................................................................................................................................105 – Extra services......................................................................................................................................................................................................................................................106 – Cultural services...........................................................................................................................................................................................................................107-108 – Special needs groups.........................................................................................................................................................................................................................109 – Volunteer Visitors Scheme......................................................................................................................................................................................................110 – Advocacy.................................................................................................................................................................................................................................................. 112 -114 – Carer support.....................................................................................................................................................................................................................................................115 – Dementia support................................................................................................................................................................................................................. 116 -117 – End-of-life care............................................................................................................................................................................................................................. 118 -119 Organisation & business index............................................................................................................................................................................................. 119 Index............................................................................................................................................................................................................................................................................................ 120 www.A g e d C a re Gu ide. c o m . a u

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Contents

T A S M A N I A E d i t i o n 21

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Aged Care Guide

T A S M A N I A E d i t i o n 21

COTA message Transparency of information is one of the many key things COTA Australia has advocated on aged care reforms throughout the years. The Royal Commission into the Quality & Safety of Aged Care highlighted so many issues and revealed shocking stories of the experiences people have had. It set Australia on a path of serious and fundamental reform.

COTA message

Throughout this, Council on the Ageing (COTA) Australia has consistently and forcefully advocated for aged care that is of high quality, transparent and based on aged care services that are delivered in a way that upholds older people’s human rights.

The Royal Commission accepted many of these points and we are now seeing the development of a new rights-based Aged Care Act, redesign of the support at home system to help more people remain independent in their own homes — where most people want to stay as they age — new transparent information sources like the Star Rating system, more staffing in aged care facilities and better funding for better care.

The job is not yet done, but COTA Australia remains on the case in aged care reform and in many other areas that impact on your life, like health care and employment. Tackling the impacts of ageism head-on. Ensuring that older people have the same rights — including access to good information to make their own decisions — without question.

Finding the right aged care service for yourself or assisting your loved one is one of the most important things you will ever have to do. Yet, it can be hard to find the information you need to help you make this decision.

This Guide can assist you to find and make the right decision. It is an independent resource to make you aware of options available in your local area. You can order a hard copy to browse through and share with families or friends. Alternatively, you may go online at AgedCareGuide.com.au if that’s your preference, where you can filter your searches to just those services in a local area and request a quote from the provider you select.

COTA Australia, as the national peak advocacy body for people over 50 years of age, has partnered with DPS because we both value and focus on the need for you to have good information to make choices. More than that though, AgedCareGuide.com.au gives you the opportunity to leave a review of the services — be they provided in the home, in a nursing home or a retirement village. All of us like to hear from our peers or others in the same situation about what is good, bad or indifferent when making decisions. Your experience and feedback provides more invaluable information for another person in their search and decision making.

I hope you will find this guide useful in your decision making and that you will share your experiences to help others in the same situation. We will continue the work to make aged care services better and uphold your rights in all of their interactions with you.

Wishing you all the best in finding the service that is right for you.

Patricia Sparrow

CEO, COTA Australia Aged Care Guide TASMANIA 2024, 21st Edition Printed June 2024 RRP $44, inc GST Deputy Editor David McManus david.mcmanus@dps.com.au

DPS Publishing Pty Ltd ● 1300 186 688 ● PO Box 1026, Pasadena SA 5042 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

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Useful phone numbers and websites CarerHelp carerhelp.com.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Tasmania 03 6144 3700 carerstas.org COTA Tasmania 03 6231 3265 cotatas.org.au National Seniors Australia 1300 765 050 nationalseniors.com.au Older Person’s Advocacy Network (OPAN) 1800 700 600 opan.org.au Tasmania Elder Abuse Helpline 1800 441 169 elderabuse.tas.gov.au Your Say Advocacy Tasmania 1800 005 131 advocacytasmania.org.au

Cultural

Centre for Cultural Diversity in Ageing (PICAC) 03 8823 7979 culturaldiversity.com.au Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au Migrant Resource Centre Tasmania (PICAC) 03 6221 0999 mrctas.org.au Multicultural Council of Tasmania 03 6170 9196 mcot.org.au Translating and Interpreting Service 13 14 50 tisnational.gov.au

Government

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au AC Volunteer Visitors Scheme (Lifeline Tasmania) 0477 883 942 lifelinetasmania.org.au/acvvs Department of Veterans’ Affairs 1800 838 372 dva.gov.au My Aged Care 1800 200 422 myagedcare.gov.au Service Tasmania 1300 135 513 service.tas.gov.au Services Australia - Aged Care Line 1800 227 475 servicesaustralia.gov.au/ageing Services Australia - Carers & Disability 13 27 17 servicesaustralia.gov.au/carers Services Australia - Medicare 13 20 11 servicesaustralia.gov.au/medicare Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au/ageing www.A g e d C a re Gu ide. c o m . a u

Health

Dementia Australia 1800 100 500 dementia.org.au Dementia Behaviour Management Advisory Services (DBMAS) 1800 699 799 dementia.com.au Dementia Support Australia (DSA) 1800 699 799 dementia.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au Seniors Health Card 13 23 00 servicesaustralia.gov.au/ commonwealth-seniors-health-card

Legal

Legal Aid Commission of Tasmania Advice Line 1300 366 611 legalaid.tas.gov.au Office of the Public Guardian 1800 955 772 publicguardian.tas.gov.au Public Trustee 1800 068 784 publictrustee.tas.gov.au

Other

Carer Gateway 1800 422 737 carergateway.gov.au Independent Living Centre Tasmania 1300 452 827 ilct.com.au National Relay Service 1800 555 727 nrschat.nrscall.gov.au Open Arms - Veterans & Families Counselling 1800 011 046 openarms.gov.au Relationships Australia 1300 364 277 relationships.org.au Seniors Card (TAS) 1300 135 513 seniors.tas.gov.au

Transition Care Tasmania

Launceston General Hospital - Tasmania (North) Transition Care 03 6777 6777 Tasmania (South) Transition Care 03 6166 7274 THS - Tasmania (North West) Transition Care Program 03 6464 3070

Useful phone numbers and websites

Advocacy

PB

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Aged Care Guide

T A S M A N I A E d i t i o n 21

How to use the Aged Care Guide

The information in this Guide will help you understand aged care, in-home and community care options in Australia.

The Aged Care Guide also includes a comprehensive directory of in-home care services (see pages 84 – 86); Home Care Package providers (see pages 90 – 92); residential aged care homes (see pages 94 – 97) and facilities or services specific to your cultural background (see page 98 for homes, 99 for HCPs).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, Home Care Packages, products or services.

The index on page 120 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, in-home care options or products/services in the back of the Guide.

Each council district, also known as a ‘local government area’ or ‘LGA,’ on the referenced page includes a list of suburbs with homes in alphabetical order.

Locality search: If you know the council district, suburb or town, then use the cross-reference index on page 87. Each of these lists are in alphabetical order and you can then refer to the page referenced.

Cultural search: If you are of non-English speaking background or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 98 – 99.

Searching for other services . . .

If you are looking for centre-based care, day therapy centres or other products and services, you can find this in the directory section from page 98 onwards.

Visit AgedCareGuide.com.au for a complete list of services available near you.

2024

Aged Care Guide

88

A

DPS

PUBLICATION

Aged Care Guide

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have directly indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Currie Whitemark Grassy

FLINDERS

This map provides you with a geographical reference to the LGA areas in Tasmania.

Cultural Group ATSI

North Western Northern Southern Stanley

PHONE DPS (03) Web ID Lindisfarne 6243 3100 15507

Cultural Group CALD

PHONE DPS (03) Web ID St Leonards 6339 1205 15503

Southern Cross Care Rivulet

South Hobart 6221 2200 15465

Glenorchy 6277 8800 15512

Queen Victoria Home Residential Care

Lindisfarne 6243 3100 15507

CALD

Southern Cross Care Yaraandoo

Southern Cross Care Ainslie Low Head

Low Head 6208 5100 15432

LGBTIQ

Glenview Community Services

Glenorchy 6277 8800 15512

Southern Cross Care Glenara Lakes

Youngtown 6343 6777 15446

LGBTIQ

Queen Victoria Home Residential Care

Lindisfarne 6243 3100 15507

Southern Cross Care Guilford Young Grove

Sandy Bay 6225 1025 15511

CALD CALD

CALD

Aged Care Home Name Southern Cross Care Mount Esk

Uniting AgeWell Latrobe Community, Strathdevon Latrobe 7038 0400 15485 Glenview Community Services

CALD

CALD

Southern Cross Care Sandown Apartments

Sandy Bay 6216 7100 15477 Somerset 6435 1010 15436

BURNIE

OR

GEORGE TOWN

NP

CENTRAL COAST

DORSET Scottsdale

LATROBE

Exeter

WEST TAMAR

Sheffield

WARATAH-WYNYARD

Bridport

T

Ul

CIRCULAR HEAD

ve

Pe

rst

ng

on e

uin

Bu

rn

ie

Wy

ny

ard

Smithton

Aged Care Home Name Queen Victoria Home Residential Care

ATSI CALD CALD

St Helens

LAUNCESTON

KENTISH

BREAK O‘DAY

Launceston Deloraine

Scamander

Westbury Longford

MEANDER VALLEY

Rosebery

Poatina

Fingal

Bicheno

Ross Queenstown

Swansea

CENTRAL HIGHLANDS

GLAMORGANSPRING BAY

WEST COAST Oatlands Bothwell

SOUTHERN MIDLANDS

Ouse

Kempton

Hamilton

Triabunna Orford



BRIGHTON

Maydena

SORELL

GLE

NO RCH

Y

New Norfolk

DERWENT VALLEY

CLARENCE

HOBART

Dunalley

Kingston Huonville

Geeveston



TASMAN Cygnet

KINGBOROUGH

Nubeena

HUON VALLEY Dover

RESEARCH

PREPARATION

GETTING ASSESSED

FINDING PROVIDERS

NSW & ACT 2023/24

Dementia support .................................................................................................. 140 Directory listings ..................................................................................................... 145 Aged care home listings ..................................................................... 156-203 Centre Based Care listings.................................................................. 246-252 Culturally appropriate homes and services ............................. 228-235 Day Therapy Centres listings............................................................. 252-253 Definition of often used terms ........................................................ 146-147 Extra services listings ...................................................................................... 204 Home Care Packages listings............................................................ 211-227 In home care provider listings ......................................................... 236-246 Local Government Area (LGA) reference index ................................. 151 Maps............................................................................................................... 148-149 Organisation and Business index................................................... 254-255 Products and services listings.......................................................... 253-254 Suburb reference index ....................................................................... 152-154 Supported living listings ............................................................................... 205 Town reference index ........................................................................... 152-154 Retirement accommodation listings ........................................... 206-210 Disability...................................................................................................................... 103 Elder abuse ................................................................................................................. 137 End of life .................................................................................................................... 142 Enduring Power of Attorney ............................................................................ 133 Estate planning........................................................................................................ 131 Extra services ...............................................................................................................95 Direcory listings .................................................................................................. 204 FAQ's..................................................................................................................................97 Financial advice ....................................................................................................... 121 Considerations ..................................................................................................... 121 Expert advice........................................................................................................ 122 Five facts ................................................................................................................. 126 Financial counselling ............................................................................................ 125 Financially disadvantaged................................................................................. 104 Home Care flow chart..............................................................................................18 Home care .....................................................................................................................19 Home Care Packages (HCP) .................................................................................25 Approved providers .............................................................................................30 Are you eligible? ....................................................................................................29 Cost ...............................................................................................................................31 Directory listings ..................................................................................... 211-227 Exit fees ......................................................................................................................36 Home Care Agreement ......................................................................................31 How much you will pay .....................................................................................35 Priority ........................................................................................................................29 Quality and complaints .....................................................................................36 Services provided..................................................................................................26 Types of packages.................................................................................................25 Homeless ..................................................................................................................... 104 How to use the Aged Care Guide .........................................................................6 In home care.................................................................................................................19 In home care provider listings ......................................................... 236-246 In home support ........................................................................................................19 Language .................................................................................................................... 106 LGBTIQ ........................................................................................................................... 104 Local Government Area (LGA) reference index ...................................... 151 Maps.................................................................................................................... 148-149

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Mobility aids.................................................................................................................56 Moving ......................................................................................................................... 130 Into a home ..............................................................................................................82 My Aged Care ...............................................................................................................13 Nutrition .........................................................................................................................52 Organisation and Business index........................................................ 254-255 Palliative care............................................................................................................ 142 PICAC.............................................................................................................................. 105 Placement consultants ....................................................................................... 117 Choosing a placement consultant............................................................ 118 Resolving family disputes ............................................................................. 119 Private home care......................................................................................................41 Products and services listings............................................................... 253-254 Questions........................................................................................................................97 RAD and DAP explained .........................................................................................74 RAS Assessment .........................................................................................................14 Refundable Accommodation Deposit (RAD)..............................................74 Regional Assessment Service (RAS)................................................................14 Resident agreement ................................................................................................92 Residential Care flow chart ..................................................................................62 Residential respite ....................................................................................................96 Respite .....................................................................................................................45, 96 Centre Based Respite Care ...............................................................................45 Cost ...............................................................................................................................45 Restorative care ..........................................................................................................46 Retirement living.................................................................................................... 109 Choosing a village ............................................................................................. 113 Departure/exit fee............................................................................................. 112 Deposit or entry contribution ..................................................................... 110 Directory listings ..................................................................................... 206-210 Finding the right village ................................................................................ 112 Ownership.............................................................................................................. 110 Types of villages.................................................................................................. 109 Village checklist .................................................................................................. 116 Rural & Regional clients...................................................................................... 104 Self management (HCP) ........................................................................................39 Selling ........................................................................................................................... 129 Short Term Restorative Care ................................................................................46 Special needs groups............................................................................................ 103 Suburb reference index ............................................................................ 152-154 Support at home ........................................................................................................19 Support groups ........................................................................................................ 134 Support lines ............................................................................................................. 135 Supported living ..................................................................................................... 107 Directory listings ................................................................................................ 205 Technology ....................................................................................................................56 Town reference index ................................................................................ 152-154 Transition care .............................................................................................................48 Transport services......................................................................................................59 Useful phone numbers and websites.............................................................10 Vacancy ...........................................................................................................................78 Veterans ....................................................................................................................... 104 Veterans' support ......................................................................................................50 Waitlist.............................................................................................................................77

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Alonnah

Call 1300 186 688 or email sales@dps.com.au

MANAGING YOUR SERVICES

YOUR DPS SALES TEAM

ISSN 2652 − 709X

AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

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Campbell Town

Strahan

Abbreviations............................................................................................................ 150 ACAT regions.............................................................................................................. 150 Aboriginal and Torres Strait Islander (ATSI) ............................................. 103 Accommodation payment ....................................................................................73 ACAT Assessment .......................................................................................................15 Advocacy...................................................................................................................... 135 Aged Care Assessment Team (ACAT) ...............................................................15 Aged care explained....................................................................................................8 Aged care homes ......................................................................................................63 Accommodation payments .............................................................................73 Accreditation and certification......................................................................65 Charter of rights ....................................................................................................66 Complaints................................................................................................................68 Costs .............................................................................................................................68 Cultural Services ....................................................................................................72 Daily care fee ...........................................................................................................71 Directory listings ..................................................................................... 156-203 How much will I pay? .........................................................................................73 Payment options ...................................................................................................74 Quality standards..................................................................................................65 RAD & DAP ................................................................................................................74 Services.......................................................................................................................64 Applying to a home..................................................................................................77 Assessment ...........................................................................................................14, 15 Assistive technology ................................................................................................56 Care communities................................................................................................... 107 Care leavers ................................................................................................................ 103 Carer support ............................................................................................................ 134 Case management ................................................................................................. 120 Centre Based Care services ...................................................................................49 Directory listings ..................................................................................... 246-252 Changed behaviours ............................................................................................. 140 Checklist....................................................................................................................... 101 Commonwealth Home Support Programme (CHSP) ...........................20 Am I eligible? ..........................................................................................................23 Types of services provided ...............................................................................23 Urgent needs ...........................................................................................................24 Who is CHSP for? ...................................................................................................23 Who pays for CHSP services?..........................................................................24 Community Visitors Scheme................................................................................51 Consumer Directed Care.........................................................................................19 Continence.....................................................................................................................54 Costs for residential care........................................................................................68 Counselling services .............................................................................................. 134 Cultural services ...................................................................................................... 106 Directory listings ..................................................................................... 228-235 Culturally and Linguistically Diverse (CALD) ........................................... 103 Daily Accommodation Payment (DAP)..........................................................74 Daily care fee ................................................................................................................71 Daily living in a nursing home ...........................................................................88 Day Therapy Centres.................................................................................................50 Directory listings ..................................................................................... 252-253 Deciding on a home .................................................................................................78 Definition of often used terms ............................................................. 146-147 Dementia..................................................................................................................... 138

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NORTHERN MIDLANDS

Zeehan

Aged Care Guide

Index

Table of aged care homes/residential care facilities offering culturally appropriate services

Home Care | Residential Care

256

T A S M A N I A E d i t i o n 21

Culturally appropriate aged care homes KING ISLAND

Tasmania

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TASMANIA 2023/24

AGED CARE GUIDE

DE VO

How to use the Aged Care Guide

The information featured in this 21st edition of the Aged Care Guide Tasmania will inform you of several considerations when choosing accommodation and care options.

www.AgedCareGuide.com.au

Matt

Ed

id Dav

www.DisabilitySupportGuide.com.au

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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Care beyond age At Respect, we believe that everyone deserves the highest quality of care, regardless of their age. With modern facilities, caring staff, and comprehensive services, we offer exceptional care to residents across Tasmania, Victoria, and New South Wales.

Join the many families who trust Respect to provide compassionate care and experience peace of mind knowing your loved ones are in good hands. Choose Respect for a better quality of life for your loved ones.

To book a tour call: 1300 144 144 or visit respect.com.au Derwent Views

Coroneagh Park Penguin

(formerly Freemasons)

Fred French Newstead

Mt St Vincent West Ulverstone

Lindisfarne

Eliza Purton West Ulverstone Peace Haven Norwood

St Ann’s Hobart

Tyler Village Prospect Vale

Wellington Views Old Beach

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T A S M A N I A E d i t i o n 21

Research

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Re s e a rc h

Research overview Accessing aged care can be complicated and confusing if you have not used support services before or don’t know where to start.

Whether you need support to remain living independently at home or are looking for alternative accommodation, it is important to know what options are available to you. Different types of care include: Support at home

Different care options that might be available to you include support at home through government-funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.

Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance.

Care from the since 1880.

heart,

Step into a culture of compassion and respect. From a welcoming residential aged care home to dependable home care, our services promote independence, social inclusion, and overall wellbeing.

And our care team? Lots of heart, humour, and heaps of experience.

Let’s start your care journey

together.

Call 1300 111 227 or visit agedcare.salvos.org.au to learn more.

www.A g e d C a re Gu ide. c o m . a u

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Research

WHAT YOU NEED TO KNOW

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STEP

T A S M A N I A E d i t i o n 21

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T A S M A N I A E d i t i o n 21

Basic assistance is offered through the CHSP — however, if your needs exceed the level of support offered by this program, then a level 1– 4 Home Care Package can offer higher-intensity support to help you stay at home.

Private providers can also deliver a range of home support services.

They are not government funded and you must pay for services out of your own pocket.

Short-term care

There are a few different support options available if you only need support for a short period of time. These options include respite care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break.

At the end of a hospital stay, the Transition Care Program provides short-term assistance to help improve your independence and confidence.

Research

If you have not been admitted to hospital, the Short-Term Restorative Care program is a flexible option that focuses on regaining wellbeing over a short period of time.

Residential aged care

Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home.

Residential aged care facilities, also known as ‘nursing’ or ‘aged care homes,’ provide 24/7 care, along with a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government.

There are also some non-government-funded residential aged care homes, often referred to as ‘supported and assisted living complexes’ and you will need to cover all the cost of accommodation and care delivered.

Retirement living

Retirement villages are not nursing homes; they are clusters of villas, units or apartments and you will need a reasonable level of independence to move into a retirement setting. The government does not fund retirement options and daily care is generally not included.

However, some providers may offer support services at an additional charge or this can be accessed separately through government-funded home support options.

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T A S M A N I A E d i t i o n 21

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Getting started Before you can access government-subsidised aged care supports, such as in-home care, community supports or moving into a nursing home, you need to register with My Aged Care and be assessed to work out exactly what level of support you need.

My Aged Care

My Aged Care is the agency that looks after every governmentfunded aged care program. The service can help you find information about subsidised aged care options, including the different types of government-funded services available, eligibility for those services and the associated costs.

When you first call the My Aged Care Contact Centre on 1800 200 422, an operator will register you and ask you a number of questions about your personal circumstances and care needs.

These questions will be quite basic and shouldn’t take too long. All you will need when you call is your Medicare card, as this information is stored with your other details on the My Aged Care database.

Examples of the questions you will be asked are: Are you currently receiving aged care services?

Are you getting support from a carer or family member?

Can you prepare your own meals and do housework? you need assistance taking a shower or bath and do you need Do help getting dressed?

Are there any health concerns or did you have a recent fall?

Do you feel lonely or isolated?

Are there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person.

My Aged Care will assign you an aged care client number and will open a central client record. This record will include the information you have provided, as well as document your assessed needs and any government‑funded care services you have been found eligible for.

Aged care assessments

If you are successful in your initial application with My Aged Care, the contact centre operator will refer you for an aged care assessment to determine what level of support you would benefit from the most.

If the operator decides that you are eligible for basic home support through the Commonwealth Home Support Programme (CHSP) you will be assessed by a Regional Assessment Service (RAS). www.A g e d C a re Gu ide. c o m . a u

My Aged Care

You, a family member, carer or client representative can register your details with My Aged Care so that you can be assessed to access any government-subsidised services.

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T A S M A N I A E d i t i o n 21

Otherwise, if the operator believes you require higher care support, either through a Home Care Package (HCP) or moving into an aged care home, a member of an Aged Care Assessment Team (ACAT) will visit you to assess you.

Regional Assessment Service (RAS)

To access basic government-funded home support under the Commonwealth Home Support Programme (CHSP), you need to be assessed by the Regional Assessment Service (RAS). For more information about CHSP, go to page 15.

The RAS assessment helps to identify your needs for support and any goals for retaining or regaining skills that enable you to continue living independently in the community. It is conducted free of charge and independently from service provision which ensures assessors consider the full range of options when responding to you and your carers’ needs and goals.

Some of these needs may include assistive technology, therapeutic interventions, community care services or other forms of support.

My Aged Care

RAS assessors liaise with other service providers, GPs/specialists and community support networks to make sure desired outcomes are achieved. If your care needs have increased, the RAS can also plan and coordinate an exit from the CHSP and transfer you to other appropriate service systems, including Home Care Packages and/or residential care, if required.

The service also provides care coordination if you have multiple providers or more complex needs.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the Aged Care Assessment Team (ACAT) helps you and your carers determine what kind of care will best meet your needs.

This may be a Home Care Package (see page 20) provided to you in your own home or residential care in an aged care home (see page 42).

ACAT assessors are generally professionals with medical backgrounds, such as doctors, nurses, social workers, occupational therapists and other health experts.

There is no charge for the assessment as the ACAT is government funded.

Carers, relatives or close friends are encouraged to be involved in the discussion of your needs.

While an ACAT can’t make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions.

To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available. w w w.A gedCareGuide. c o m.au

AGED CARE GUIDE

Home care flow chart

You may be placed on a waiting list until a package becomes available

government subsidised care

At anytime You Your family or carer

Placement consultant Aged care advisor

Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier.

Other useful people:

More complex care

Entry level

advt

ACAT

RAS

Local council

TRANSPORT

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

In urgent cases, you may be able to access care before a RAS assessment

HCP

CHSP

Veterans' Affairs

self-funded home care

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

OR

OR

You can find someone to help you:

CENTRE BASED CARE

11

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

AGED CARE GUIDE

12

Residential care flow chart government subsidised home

OR

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime!

You can find someone to help you:

OR You

Remember: it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier.

Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURSING HO ME • C A RE HO M E

Veterans’ Affairs Self-funded supported accommodation

• SU PP O R T ED R ES I D EN T I A L S ER V I CES • SUP P O R T ED A CCO M M O D A T I O N • CA R E CO M M UN I T I ES

ACAT Aged Care Assessment Team

Local council

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT

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To help you live independently in your own home and community for as long as possible, there are many home care products and services available.

Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in-home support or more intensive support through a Home Care Package.

After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Alternatively, you may need to access respite care to give your carer a short break from the caring role.

There is a variety of support at home options available that can meet your specific needs.

In-home support The government prioritises your care needs to help you live comfortably in your own home.

Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance and equipment, such as a ramp, walking frame or shower rail to help you live independently in your home.

Support at home

Support at home

Full Range

A little help to

Live your best life, at home We deliver the best care management in Tasmania so you can stay independent, safe and happy in your own home for longer.

of Services • Personal care • Housekeeping • Nursing services • Physiotherapy and

This means flexible and tailored services, responding to

Clinical consultants

changing circumstances, quick and timely visits, expert

• Companionship

guidance in navigating a complex system, and carers who live

• Social outings

and work in your local community.

• Transport • Exercise • Gardening

Home & Community Services NORTH 3 Pattisons Ave Youngtown 7250 03 6351 5151

SOUTH 85 Creek Road Newtown 7008 03 6185 0700

NORTH WEST 69 Best Street Devonport 7310 03 6454 0020

hcs@scctas.org.au

scctas.org.au

www.A g e d C a re Gu ide. c o m . a u

• Shopping • Meal preparation • Hobbies and passions • Dementia support • Day Centres in Hobart and Devonport

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advt Support to live independently at home.

• Home Care Packages and Commonwealth Home Support Program • Nursing care • Personal care • Assistance with day to day tasks like housework and meal preparation • Social support such as shopping and attending appointments.

Our local teams are friendly, reliable and clinically trained. We are here to support your independence and wellbeing.

To find out more, give us a call or email us at BSC-111714

agedcare@anglicare-tas.org.au

1800 466 300 anglicare-tas.org.au

T A S M A N I A E d i t i o n 21

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Consumer-directed care

Consumer-directed care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services.

All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of the provider.

Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require.

This information should assist in choosing the best provider for you, as well as changing providers if you need.

CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent.

All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.

Support at home

The government continues to significantly increase support for home- and community-based aged care with particular integrated packages available.

Private businesses also offer home care services.

Commonwealth Home Support Programme (CHSP)

The CHSP combines a number of home support options into one streamlined and simplified program. These options include short-term supports, such as respite, transition care and short-term restorative care. It also provides basic ongoing support both at home and in the community, as well as access to wellness programs, day options and centre‑based services.

To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 70 for more information.

If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 20 for more details).

Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment. www.A g e d C a re Gu ide. c o m . a u

CHSP

If you want to stay in your own home, but need some help with daily tasks or require entry-level care, the CHSP may be able to help.

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Commonwealth Home Support Programme

What is the CHSP?

Subsidised by the Australian Government, the CHSP is an entry-level home help program if you are mostly — but not completely — able to live on your own and don’t need higher levels of support at home.

The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include: s ocial support — social activities in a community-based group setting; t ransport — help to get out and about for shopping or appointments.

Services provided at home may include: omestic assistance — household jobs such as cleaning, clothes d washing and ironing; personal care — help with bathing, showering, dressing or toileting; ome maintenance — minor general repair and care of your house h or yard, for example, changing light bulbs or replacing tap washers; ome modification — minor installation of safety aids, such as h alarms, ramps and support rails in your home; ursing care — a qualified nurse comes to your home and may, for n example, dress a wound or provide continence advice.

Some CHSP services can be provided either at a community centre or in your home, such as:

food services — may include providing meals at a community

centre, help with shopping for food, preparing and storing food in your home and delivering meals to your home;

allied health support services — If you have particular health

problems, you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is the CHSP for?

You can apply for home help services under the CHSP if you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently.

You or your carer should contact the My Aged Care contact centre on 1800 200 422 or visit myagedcare.gov.au to apply.

Am I eligible?

To determine exactly what help you need at home, you will need a home support assessment. The assessment will be done by a representative of the Regional Assessment Service (RAS).

A local RAS assessor will look at your ability to cope with various activities in your daily living. w w w.A gedCareGuide. c o m.au

T A S M A N I A E d i t i o n 21

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If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long-term care options.

Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport.

It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

Supports delivered under CHSP are subsidised by the government, however, there generally is still a fee for each service.

You are encouraged to contribute towards the cost of your care if you are able to do so.

The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next.

Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee.

How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services.

If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services.

To find out specific costs you should contact your service provider.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

If you accessed Home and Community Care (HACC), National Respite for Carers Programme (NRCP), day therapy centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required.

www.A g e d C a re Gu ide. c o m . a u

Commonwealth Home Support Programme

Urgent needs

18

Living well with choice and peace of mind

19

Care and support tailored just for you with Uniting AgeWell Help at home Get assistance with personal and clinical care, household chores, assistive technology and transport

Community support and wellbeing Remain connected with social groups, outings, respite and carer services

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Residential care Specialist 24/7 care and support, including dementia and palliative care, within a safe and caring community

With services across Tasmania, Uniting AgeWell’s expert, caring team can help you find the right services to meet your needs.

1300 783 435 unitingagewell.org

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Home Care Packages

A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided.

There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high-level care needs.

The HCP is allocated to you personally, which gives you more control over the services you receive and who delivers those services.

Home Care ???Packages

Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low-level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high-level care needs

The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you.

The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1.

The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs would be eligible for higher levels of residential care if they were to apply for it.

If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.

Package supplements

Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example, the Z Dementia Supplement is for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition.

Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness or for people who live in t rural, remote or isolated areas.

Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria.

Please flip to page 90 to find Home Care Package providers in Tasmania.

w w w.A gedCareGuide. c o m.au

T A S M A N I A E d i t i o n 21

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What services are provided?

Home Care Package services are based on your individual needs.

Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include: ersonal assistance with bathing or showering, personal hygiene and P grooming, dressing, toileting and mobility ssistance with communication, including assistance to address A difficulties arising from impaired hearing, sight, speech or lack of shared language. This can also include assistance with the fitting of sensory communication aids, checking hearing aid batteries and assistance in using the telephone

ood services, such as preparing meals or having meals delivered, F assistance with using eating utensils and assistance with actual feeding and providing enteral feeding formula ursing services, including dressing wounds by providing bandages, N dressings and skin creams, as well as continence management and assistance in using continence aids and appliances Assistance in taking your medications roviding mobility equipment, such as crutches, walking frames, P wheelchairs and mechanical devices for lifting, bed rails, slide sheets and pressure-relieving mattresses, along with help using those aids Home maintenance for care of your house or garden

odifications to the home — installing safety aids, such as M alarms, ramps and support rails; identifying risks in the house and proposing solutions Transport and assistance for appointments or social activities

ncouragement to take part in social and community activities that E promote and protect your lifestyle, interests and wellbeing

Services / items not provided

The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements

Paying for accommodation, such as assistance with home purchase, mortgage payments or rent

ayment of fees or charges for other types of care funded or jointly P funded by the Australian Government ome modifications or capital items that are not related to the H consumer’s care needs Travel and accommodation for holidays

ost of entertainment activities, such as club memberships and C tickets to sporting events

ayment for services and items covered by the Medicare Benefits P Schedule or the Pharmaceutical Benefits Scheme Gambling activities www.A g e d C a re Gu ide. c o m . a u

Home Care Packages

omestic assistance for household jobs like cleaning, clothes washing D and ironing

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Support at home Just Better Care is an approved provider of Aged Care services and has been supporting thousands of older Australians since 2005. We deliver the highest quality care to enable individuals to live independently and confidently within their own homes and their local communities.

Our services include: PRIVATE

Community participation

Personal care

Travel & transport

Domestic assistance

Overnight support

Private care

Dementia support

In-home nursing

Respite for carers

Post-hospital support

Palliative care support

My JBC App

Availability of some products and services may vary depending on your location.

Whether it’s help with everyday tasks, a Home Care Package or in-home nursing, Just Better Care can deliver customised support that’s

just for you.

Scan to get started or call 1300 930 239

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Are you eligible?

To receive a Home Care Package, you will need to be assessed by an Aged Care Assessment Team (ACAT).

The ACAT helps you and your carer determine what kind of care will best meet your needs when you are no longer able to manage on your own.

A member of the service, which may include a doctor, nurse, social worker and/or other health professional will meet with you to assess your care needs and how well you are managing at home.

They will identify the right services for your needs and the level of care you require.

The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services.

For more details about assessments, go to page 70 or call 1800 200 422 to organise an assessment.

Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP, you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months.

www.A g e d C a re Gu ide. c o m . a u

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Home Care Packages

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Your place in the queue will be determined by your personal needs, circumstances and the time you have been waiting for care since your assessment.

When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice.

You have 56 days from the date you were assigned a package to find a provider and commence services.

You can request an extension, for example, if you have trouble finding a service provider. However, if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Home Care ???Packages

Approved providers

An organisation that has been approved by the government to provide aged care services is called an ‘approved provider.’

The government will pay your approved provider your allocated funding so they can pay the carers and any other bills.

An approved provider can manage your care, liaise with you about your preferences, requirements and care plan, but it doesn’t have to be the provider delivering your care.

It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the government. This gives you more choice as to who delivers your care.

Home care agreement

This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost.

Your provider will work with you to develop a care or service plan that is based on your needs.

The care plan you agree to should include: The exact types of services you will receive Who will provide which services ow much involvement the service provider will have in managing H and coordinating your services When your services are delivered

Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so.

Depending on the Home Care Package level you are eligible for, the government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. w w w.A gedCareGuide. c o m.au

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The government contributes the following amounts to each person receiving a Home Care Package (March 2024 rates): Home Care Package

Daily subsidy amount

Annual amount

Level 2

$ 49.49

$ 18,063.85

Level 1 Level 3 Level 4

$ 28.14

$ 10,271.10

$107.70

$ 39,310.50

$163.27

$ 59,593.55

This amount may be supplemented with an additional payment for people with higher care and specialised support needs, such as a Dementia, Veterans’ or Housing supplement.

Home Care Packages

Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple.

Any government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the home care agreement.

After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are (March 2024 rates): Home Care Package

Maximum basic daily fee

Fortnight amount

Level 2

$ 12.08

$ 169.12

Level 1 Level 3 Level 4

$ 11.43

$ 12.42 $ 12.75

$ 160.02 $ 173.88 $ 178.50

There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details.

If your income is higher than the Age Pension you may be required to pay extra for your care.

How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses.

However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP is up to 50 percent of your income exceeding the maximum base rate of the Age Pension.

The current Age Pension amount is $1,020.60 per fortnight for a single person or $1,116.30 with the included maximum Pension Supplement and Energy Supplement.

You can negotiate with your provider on the costs of the services and care you receive.

These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider.

No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $6,661.80 per annum. w w w.A gedCareGuide. c o m.au

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If you have an income of more than $63,351.60 per year, you will pay an income tested care fee on a sliding scale up to a total of $13,323.68 per annum.

However, no one will pay more than $79,942.44 in an income tested care fee over their lifetime (March 2024 rates).

You will only pay an income tested care fee if you can afford to do so. Your income assessment will determine if you can afford to contribute towards the cost of your care.

Your assets, including the family home, are excluded from the means testing arrangements for home care.

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider.

If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost which will be deducted from any unspent funds.

This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider.

If you no longer require your HCP, these unspent funds will be returned to the government.

Exit fees may vary between providers and the amount should be clearly stated in the home care agreement between you and the provider.

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Home Care Packages

T A S M A N I A E d i t i o n 21

The has Tasm

The The District Nurses District Nurses has been caring forOurfor nursing has been caring teams can Tasmanians at home Tasmanians at home sincesince 1896.1896.your home.

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Our nursing, management Our nursing, care care management andand support teams cancan provide a fullarange of Packages, services in support teams provide full range your home. of services in your home.

HACC, End We are a leading provider of Home Care We are a leading provider of Home Care Tasmani in Packages, Commonweath Home Support, Packages, Commonweath Home Support, HACC, End of Life care and private services We suppor HACC, End of Life care and private in Tasmania. services in Tasmania. independen We support you to stay healthy and We support you to stay healthy and community independent at home within your independent at home andand within community. your community.

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ci 03 6208 05 IJ @thedistri thedistrictnu

SINCE

1896

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Quality and complaints The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services, including government-subsidised home care services.

As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia.

It evaluates these services against the set Aged Care Quality Standards.

Home Care Packages

The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability, information and confidence for consumers.

If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider.

If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you.

If the matter is not resolved, you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Your rights No matter who you are, where you live or the types of care you need, you have rights related to your home care that should be respected by providers.

You have a right to: Be accepted as an individual and have your preferences respected Be treated with dignity, with your privacy respected Receive care that is respectful of you, your family and home eceive care without being obliged to feel grateful to those R providing the care ull and effective use of all human, legal and consumer rights, F including the right to freedom of speech regarding your care Have access to advocates and other avenues of redress e treated without exploitation, abuse, discrimination, harassment B or neglect

w w w.A gedCareGuide. c o m.au

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Under the consumer-directed care principles, you also have the right to:

Home Care Packages

Set your own goals for your supports etermine the ongoing level of involvement and control you have D over your home care Make decisions in relation to your care Maintain your independence as much as possible hoose the care and services that best meet your goals and assessed C needs, within the limits of the resources available ave choice and flexibility in the way the care and services are H provided in your home Participate in making decisions that affect you ave your representative, family member or close friend participate H in decisions relating to your care if you request it or need support to make decisions These rights mean you can live the life you want to live for as long as possible.

If you think your rights are not being respected you should talk to your provider about your concerns. If this does not solve the issue you can contact the Aged Care Quality and Safety Commission.

Your life, your choice, our focus Our range of services will support you in the home and in the community so you can maintain your independence and social connections.

Stay in the place you’re familiar with and keep connected with friends and family with support from CBS. The right amount of support from the right people can go a long way. domestic support | social support | personal care | home modifications | home maintenance | spring cleaning | garden maintenance | social hubs

1300 227 827 cbsaust.org.au www.A g e d C a re Gu ide. c o m . a u

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T A S M A N I A E d i t i o n 21

Reforms

Home Care Packages

In July, the government will introduce the Integrated Assessment Tool as part of the transition to a Single Assessment System Workforce in late 2024. The Single Assessment System will replace the: •R egional Assessment Service; •A ged Care Assessment Teams; • independent Australian National Aged Care Classification (AN-ACC) assessors.

According to the Department of Health and Aged Care, First Nations assessment organisations will be introduced progressively from July 2025.

Following delays announced in 2023, the new Support at Home program will be introduced in July 2025 to replace Home Care Packages and the Short-Term Restorative Care Programme. The Commonwealth Home Support Programme will also transition to the new program from 1 July 2027.

A new Aged Care Act will be introduced to parliament in 2025 to reform existing aged care laws, as per the: •A ged Care Act 1997; •A ged Care (Transitional Provisions) Act 1997; •A ged Care Quality and Safety Commission Act 2018.

To stay up-to-date with reforms, please contact the Ageing and Aged Care Engagement Hub by email: agedcareenquiries@health.gov.au.

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Contact Family Based Care on (03) 6431 8411 or free call 1800 684 098 for further information about how we can support you. admin@familybasedcare.org.au ● www.familybasedcare.org.au w w w.A gedCareGuide. c o m.au

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Private home care

Rather than a government-funded service, you may choose a private home care provider and pay for services out of your own pocket.

Maybe this is more cost-effective for you or there is a waiting list for the government service you are trying to access.

Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no government subsidy.

They may also provide other types of staff, such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists and occupational therapists.

There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period, you are not required to pay for shifts you do not require.

While private home care may seem expensive, you may find that it is more cost-effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies.

When looking into home care services, here are some things to investigate and ask the provider you are considering: Do they service your area?

Is the company Australian-owned?

Is it independent or part of a franchise?

Do the owners/operators have experience in home care?

Does the company have appropriate insurance?

Does the company comply with Australian Tax Law — for example, does it charge GST appropriately? o they provide documents about financial arrangements before D service begins? o they have a Service Agreement? It is important, so that there’s no D misunderstanding about the service and cost to be provided.

Are they flexible? After all, it is all about you.

What are their recruitment processes?

I s there a criminal background check performed prior to employment with an agency?

Does the company provide worker’s compensation for employees?

This is important so that you are not responsible for any injuries that occur on the job. www.A g e d C a re Gu ide. c o m . a u

Private home care

Private home care organisations provide a wide variety of services, including registered nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking and outings.

Private home care

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ow do they determine appropriate staff for your needs? If a company H asks where you live and then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority.

I s it possible to interview potential carers and make a selection after those interviews?

Do you get to decide what times and days suit your needs?

What is the minimum shift length? o they have male/female workers and can they cater for specific D cultural backgrounds? ho will be working in the home? Will there be regular staff providing W continuity of care or do they change shifts around?

I s there a professional staff member, such as a registered nurse, who liaises with you to create a plan that meets your needs?

Who is the organisation’s main contact for you?

Do you meet a manager/owner and then never hear from them again? hat additional support is offered within the cost of your care? For W example, are they available 24-hours a day, seven days a week?

You’ll find a list of in-home care service providers from page 84 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

Veterans’ support

Veterans’ support If you are a veteran, war widow or widower, you may be eligible to receive extra help in your home from the Department of Veterans’ Affairs.

If you are having a hard time doing the regular household chores, struggling to get in and out of the bathroom safely or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you.

The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance or respite care in your own home or residential care facility.

If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing Program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance.

To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency.

Call the Veterans’ Home Care Assessment Agency on 1300 550 450 to find out what support services are available to you and how you can access them. w w w.A gedCareGuide. c o m.au

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A well-earned rest Taking some time off from caring is crucial and known as ‘respite.’ Respite can be provided in your own home, a community setting or an aged care home.

Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks.

Respite care is provided by residential aged care homes and by community care services under the Carer Gateway.

Accommodation and services include: day care centres that provide respite for a half or full day; i n-home respite services, including overnight, home and personal care services;

Respite at home

activity programs; a break away from home with a support worker; r espite for carers of people with dementia and challenging behaviours; r espite in an aged care home or overnight in a community setting; and respite for employed carers and for carers seeking to return to work.

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible.

The amount of care you receive will depend on your needs and the availability of respite care services.

Centre-based Respite Care

Centre-based Respite Care (CBRC) can provide respite services to carers, offering individualised social and recreational activities.

Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities or holiday programs.

Trained respite workers often undertake client assessments. Need-based programs are then developed with you and your carer to help enhance your quality of life.

Cost

There is no charge for assistance provided by Carer Gateway, however, individual service fees may apply.

Community-based respite services charge fees according to the type of service being used and your ability to pay.

For more information contact the Carer Gateway on 1800 422 737.

Your call will automatically be directed to your nearest state or territory provider.

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Regaining your independence

To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short-term support and assistance.

The Transition Care Program is goal-oriented, time-limited and therapyfocused care that can be delivered in your own home or in a home-like ‘live-in’ setting, which may be an aged care home.

To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT).

Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. A person is expected to receive support for seven weeks, on average.

Transition care is delivered by approved providers who will offer a package of services including a range of low-intensity therapy services and nursing support and/or personal care services.

Low-intensity therapy services may include: counselling and social work dietetics

occupational therapy Personal care services may include:

help with showering and dressing

assistance with eating and eating aids managing incontinence

Fees

physiotherapy

podiatry

speech therapy transport to appointments elp with mobility h and communication

You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to pay.

For transition care received in your own home, the maximum amount is currently $12.75 per day (March 2024 rates).

For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $61.96 per day (March 2024 rates).

Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the Transition Care Program.

Aged care homes offering transition care beds are listed in the residential aged care tables from page 94.

www.A g e d C a re Gu ide. c o m . a u

Transition care

Services

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Flexible restorative care To help regain your independence if you have not been admitted to hospital, the government has introduced a flexible care option.

You may benefit from the Short-Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired.

Flexible restorative care

The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks.

The Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service.

The ultimate aim is to avoid you having to access ongoing in home care services or residential care.

The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with.

A team of professionals would provide the service to help you adjust to the differences in your abilities.

This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable.

You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs.

Services can be delivered at your home, in a nursing home or a combination of both.

You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting.

The daily fee is currently $12.75 for STRC received in a community setting or $61.96 if accessed in residential care or a hospital.

The STRC program is not linked to any other government-funded home support and you will be able to access the program even if you’re already receiving support through the CHSP. You will not be eligible to receive the STRC program if you are currently: receiving a government-funded Home Care Package; have received transition care in the last six months; live in residential aged care.

You do need an assessment to access the program.

This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12-month period.

Read more about assessments on page 70 or call My Aged Care on 1800 200 422 for more information about STRC.

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Wellness centres Wellness centres offer a range of programs and services that focus on mobility, exercise, rehabilitation and relaxation. A well-equipped wellbeing centre also provides the opportunity to address areas of concern, enhance your mobility and reduce your pain levels and risk of falls or injury.

Most centres offer a range of stimulating and fun activities, one‑on‑one or in group settings to help improve your memory, wellbeing and independence.

Some allied health and wellbeing services you may be able to access include: Occupational therapy Diversional therapy Massage therapy to reduce pain and maintain overall wellbeing Physiotherapists or exercise physiologists Podiatry Hydrotherapy Dementia and cognitive support programs Personal training Exercise classes for all levels, including chair-based and dance classes Nutrition information Mat- and equipment-based Pilates classes pecialised group classes for specific conditions, such as S Parkinson’s disease, multiple sclerosis, diabetes, cardiac and pulmonary rehabilitation These wellness or day therapy centres are sometimes combined with different centre‑based care services focused more on social inclusion and community connection.

The programs and services offered through this centre-based care are all about encouraging positive ageing and wellbeing and work to provide you with emotional, mental and physical stimulation.

Some programs may be tailored to specific groups such as people from a multicultural background or those living with certain chronic conditions such as dementia.

You can enjoy a range of activities which may include daily exercise programs, arts, crafts, cooking, gardening, as well as education and learning services, group excursions and respite or overnight care. www.A g e d C a re Gu ide. c o m . a u

Wellness centres

You can access a wide range of physically and emotionally rewarding activities with the guidance of allied health specialists in these centres, also known as ‘day therapy centres,’ ‘health & lifestyle centres’ or ‘allied health hubs.’

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There are many benefits of centre-based care including: Improved social wellbeing through companionship and connection

Wellness centres

Maintaining mental health, nutrition and exercise ositive impacts on overall health and wellbeing, including reducing P symptoms of pain Support for carers and families

Is a wellness centre suitable for me?

If you are over the age of 65 years, the services offered at a wellness centre may be the key to better physical health to help you stay strong and independent. A range of allied health specialists may be able to support your mental agility and keep you performing day-to-day tasks properly.

You may be able to claim the associated costs of a wellness centre through the Regional Assessment Services (RAS) or Aged Care Assessment Programs (ACAP). To receive an assessment, call My Aged Care at 1800 200 422, then ask for a referral code. Based on the outcome of your assessment and the package which you are eligible for through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP), health and wellness services may be subsidised by the government.

You can still access the services at a wellbeing or day therapy centre privately and pay for services as you go. To do so, you would need an initial consult to identify which services you need and the amount you will pay to access them.

Transport services

Transport services

Getting to appointments, the shops or social events can be challenging if you don’t have a car and even more challenging if you have mobility issues.

There may be times when friends, family and neighbours are unable to help out. While transport can be part of government-funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.

Community organisations

In Tasmania, there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail elderly people over 65 years of age in many ways, including through transport services.

These community volunteer transport services provide either direct transport or assist older people in accessing public transport.

They can take you to appointments, out and about in your community, visit friends and family or go to the shops.

Most of these community schemes or groups are staffed by volunteer drivers.

Depending on the organisation, the services may be free or you may have to pay a small contribution towards the organisation.

St John’s Ambulance Australia provides a community transport service and patient transport service in most states or territories. w w w.A gedCareGuide. c o m.au

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These services can support older people who need to attend medical appointments or hospital, visit loved ones, attend events, family gatherings or to go grocery shopping.

Local councils

Tasmanian local councils frequently offer transport in two forms — community buses and personal transport.

Some councils operate community buses on a weekly basis with many offering the convenience of door-to-door pick-up and drop-off. There is usually a nominal minimal charge for using the community bus that may vary depending on where it is going and whether you require a return journey.

Additionally, some councils offer personal transport for medical, wellbeing and other essential appointments and are usually provided by council volunteers.

Contact your local council for information about transport in your area.

Other transport options for seniors

Community Transport Services Tasmania (CTST) provides transport assistance to those in need living in Tasmania.

Visit ctst.org.au or call 1800 781 033 for more information.

A Seniors Card or Pensioners Concession Card could also give you a discount on travel, including reduced taxi fares. To find out more, visit concessions.tas.gov.au.

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The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair or falls.

These are reportedly the top mobility problems experienced by older people and a major cause of injury and death.

Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems.

Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home.

Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids that help them live more satisfying and productive lives.

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home.

www.A g e d C a re Gu ide. c o m . a u

Assistive technology

Assistive technology options

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You can improve the safety of your home by making some basic changes: emove clutter around the home to reduce the risk of tripping over.

R Keep hallways and staircases clear from clutter and make sure you check outside areas for clutter and tripping hazards as well.

I nstall grab-bars and handrails to help you get down the stairs safely or step in and out of the shower or bathtub without injuring yourself. epair or remove tripping hazards such as loose carpet, slippery R throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention.

Assistive technology

I nadequate lighting can also contribute to falls or injury, so install brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion-sensor lights to create better guidance for moving around your house at night. ven with grab-rails, stairs can present a significant falling hazard.

E Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level. ersonal alarms that can detect falls, call for help in an emergency P or have a GPS tracker can be used to help you feel safe and secure in your own home or when you’re out in the community.

Mobility aids can assist you There are several different types of mobility aids available that can help you maintain independence and safety, assist in walking and moving about, help you with personal care and make it easier for you to remain socially active.

Readily available technology can enhance your quality of life through products such as... obility aids — Aids that can help to prevent falls include walking M sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters. ersonal care — Some of these aids may include shower stools P or chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies; aids to assist with dressing and aids to manage medications. ome safety — Some of the aids that can assist you around the H house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils and easy-pour kettles.

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Assistive technology solutions

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected and have fun.

Fortunately, there’s a range of assistive technology solutions that can support you to: Prepare your own meals and eat or drink independently Communicate and stay connected Move around your home and community Manage your own personal care such as bathing or dressing Use your computer, tablet or phone Participate in sports and other recreational activities Undertake daily tasks safely Be more independent in your own home and when out and about With over 25,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are.

Independent Living Centres (ILCs) are information resource centres, located in every state and territory, that display a range of products and equipment to assist with daily living activities.

You can visit an ILC to test products and equipment and select those most suitable before purchase.

In Tasmania, the Independent Living Centre supports people with their assistive technology choices through information and advice, allied health support as well as access to grants for individuals to get access to a range of technology items including: Emergency call systems

Kitchen equipment

Wheelchairs and scooters

Seating, beds, and mattresses

Telephones

Hoists and transfer aids

howering, toileting and S dressing aids

Vehicle modifications Smart home technology

Through an online National Equipment Database (NED), you can search for assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au .

For further information, call 03 6335 9200.

www.A g e d C a re Gu ide. c o m . a u

Assistive technology

Control your appliances, such as your TV and lights

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Aged care homes

If you aren’t able to continue living independently at home, you may choose to move into an aged care home.

The Australian Government regulates and funds the provision of much of the aged care in Australia.

‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as ‘nursing home,’ ‘aged care facility,’ ‘residential aged care’ or ‘high- and low-care facility.’ All of these terms can be used interchangeably to describe the same type of living arrangement.

Aged care homes

Entry into a government-funded aged care home requires approval by an Aged Care Assessment Team (ACAT).

There are also non-government-funded aged care homes which are called ‘supported-’ or ‘assisted-living complexes.’ These do not require ACAT or government approval.

Where do I start?

If you or someone close to you feel you are in need of some form of residential care, you can speak with your doctor who can make initial contact with My Aged Care.

You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 70 for information about ACATs.

The next step

After being approved by an ACAT for government-funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you.

It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive.

It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities.

They must provide specified care and services to all residents at no additional cost.

Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: asic accommodation related services such as beds, mattresses, B linen, bedside lockers and chairs General laundry and cleaning services Maintenance of buildings and grounds Utilities, such as electricity and water w w w.A gedCareGuide. c o m.au

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ssistance with personal care such as bathing, going to the toilet, A eating and dressing Assistance with mobility and communication ssistance in obtaining specialised therapy services, or a health A practitioner service Meals, including special diets Toiletry goods such as towels, washers, soap and toilet paper Support for people with cognitive impairment like dementia Social and recreational activities Rehabilitation support Additional services as appropriate to individual care needs where a fee may apply include: Goods to assist with toileting and continence aids

Therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy egistered nurses to assess, plan and manage care, including R complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy For people with dementia, it is important to ask a home whether it offers separate or secure dementia-specific units or wings.

www.A g e d C a re Gu ide. c o m . a u

Aged care homes

he provision of staff continuously on call to provide T emergency assistance

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for you!

A place that’s right

Baptcare Karingal Community is located in Devonport northern Tasmania, near the city centre. y Residential respite care y Permanent residential care y Palliative care y Freshly prepared, nutritious meals

y Registered nurse on site 24 hours a day, 7 days a week y Allied health practitioners y Lifestyle activities y Lounge, dining and recreational areas.

Call 13 22 78 baptcare.org.au

RESIDENTIAL

Aged Care

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Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit.

There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See 98 – 99 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness or isolation and some homes are happy to accommodate you and your pet.

Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 94.

Accreditation and certification

The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, safety and security.

The Aged Care Quality and Safety Commission is responsible for the review of aged care homes.

It monitors residential aged care services to ensure their compliance with the accreditation standards.

You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website — agedcarequality.gov.au .

Quality Standards

The Aged Care Quality Standards were introduced in 2019 as a new measure of quality in aged care.

The eight new standards have a much stronger focus on consumers to help them make informed decisions about aged care services.

It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life.

The new Quality Standards include the following focus areas: Consumer dignity and choice Ongoing assessment and planning with consumers Personal care and clinical care Services and supports for daily living Organisation’s service environment Feedback and complaints Human resources Organisational governance Each of the standards looks at three key aspects: What is the outcome for the consumer? www.A g e d C a re Gu ide. c o m . a u

Aged care homes

All government-funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents.

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What are the expectations of the organisation?

What are the organisational requirements to show that the standard has been met?

The new standards revolve around consumers, their families and the staff providing care.

This partnership between the provider and consumer needs to work in order for the eight areas to succeed.

All government-funded aged care homes and home care services are measured against the new standards and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

Aged care homes

Charter of Rights

Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high-quality care and services.

All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients.

The Charter covers 14 fundamental protections stating all older Australians receiving any type of government-funded aged care supports have the right to: 1. Safe and high-quality care and services; 2. Be treated with dignity and respect; 3. Have your identity, culture and diversity valued and supported; 4. Live without abuse and neglect; 5. Be informed about your care and services in a way you understand; 6. Access all information about yourself, including information about your rights, care and services; 7. Have control over and make choice about your care and personal and social life, including where the choices involve personal risk; 8. Have control over and make decisions about the personal aspects of your daily life, financial affairs and possessions; 9. Your independence; 10. Be listened to and understood; 11. Have a person of your choice, including an aged care advocate, support you or speak on your behalf; 12. Complain free from reprisal and to have your complaints dealt with fairly and promptly; 13. Personal privacy and to have your personal information protected; 14. Exercise your rights without it adversely affecting the way you are treated.

You should receive a copy of the Charter signed by your provider and you or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service under the Charter. w w w.A gedCareGuide. c o m.au

Feel right at home.

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Aged care homes

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As a consumer, you have the option of signing the Charter of Aged Care Rights. However, even if you choose not to sign the document you can still access care and services.

Call the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au for more information.

Complaints If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution.

It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you.

If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

Applying to a home

Applying to a home As soon as you have been approved by an Aged Care Assessment Team (ACAT) for government-funded residential care, you can begin looking for your future home.

You can do this yourself or you can hire a placement consultant to do this for you.

When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets?

It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive.

It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings.

You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into.

When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

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Waiting for residential care Nursing homes don’t always have bed vacancies available, so it is likely that you will have to wait for a period of time for a bed to become available.

Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home.

Generally, bed places are offered to people on the wait list who have a health priority or have been waiting for a place and have risen to the top of the waiting list.

You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists.

Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home.

If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly or phone the social worker if you are in hospital, to let you know they have a spot available for you.

You may be asked to make a decision within hours because there are usually other people also waiting.

You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable.

If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave.

From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the government.

Once your place in the aged care home has been confirmed, you will be provided with two or three important documents that will address all the information and details you need to know. This information should also include the Resident Agreement, the Accommodation Agreement or an Extra Services Agreement if applicable.

It is not acceptable to be charged any fees or be expected to make any donation before you formally accept a place in an aged care home. www.A g e d C a re Gu ide. c o m . a u

Waiting lists

If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first facility choice or not.

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Deciding on a home There are a number of things to consider when deciding which aged care home will best suit your needs.

Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home.

Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options.

Deciding on a home

One of the best ways to gauge the environment and atmosphere of a nursing home is by visiting it.

Contact the home you are considering to organise a tour of the facility, in most cases your family should be able to come with you.

By visiting the facility, you will be able to assess whether the nursing home meets your needs and if it is a place you would be happy to live.

Any questions you have can be answered by your tour guide from the aged care home.

Additionally, you can have a talk with the site manager to understand how the aged care facility runs and have all your questions answered.

The following is a brief checklist of areas you should consider before deciding to move in: Is the home clean, fresh and in good repair? re the staff warm and friendly? You want to be able to feel at ease A and comfortable in communicating with the staff. ow many staff work at the home and what is the night time ratio H of staff to residents?

Is the home secure, particularly at night?

Are there keypad locks on the doors or are CCTV cameras installed? oes the home have the provision for you to age in place and D remain as your care needs increase?

Do they offer single rooms with ensuite?

I f you are looking to move into a home with your spouse, is this provision available?

Are clothes laundered on or off site? oes the room have access to a private phone line, internet D connection, NBN or pay-TV? re the floor coverings clean and fresh or is there an odour A throughout the home?

I s the room temperature comfortable for you and are you able to control your own room temperature?

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hat personal items and furnishings can you bring into the home W and what provisions are there for storage of personal items?

I nspect the kitchen if possible and find out if meals are cooked on site or are delivered.

Are the meals flexible and will they meet your special requirements? re there spaces for you to meet with family and friends and to A celebrate special events?

I f you like pets, find out if the home is pet friendly and whether they have pets at the home or a visiting pet program.

Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing.

Any additional services or amenities that are provided by aged care homes can really enhance your experience living in a facility.

Beneficial services and amenities could include: Outdoor areas or gardens, if relevant, check whether they are secure A hairdressing salon or day spa An on site café A chapel or provision for church services Gymnasium Allied health services

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Moving into a home

The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment.

During the assessment, a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes, dislikes and interests.

This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

The care plan will be an overview of your care needs, wishes and outcomes you want to achieve while living in the facility.

Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you.

On the following page, you’ll find an overview of some of the main things to consider when moving in. www.A g e d C a re Gu ide. c o m . a u

Moving into a home

It is important to have all your queries answered, as it can really help you gauge whether a facility is the right fit for you.

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Personal items

Having personal belongings around you may help you to feel at home in your new environment.

Some people may like to bring family photographs, their favourite films, books, music or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled.

Most nursing homes will launder your clothing either on site or through a laundry service.

Moving into a home

Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you.

Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine-washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of continence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged by the home prior to use.

Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission.

Care staff will manage and administer the medication to ensure safe and quality use of your medicines.

Topical creams, herbal remedies, vitamins and elixirs that are non‑prescription items should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames and other mobility aids will be assessed to ensure that these are appropriate to your current situation.

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Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters and who you will need to tell about your move.

If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care.

Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care.

This is called an advance care directive and it should include clear and specific details about treatments you would accept or refuse.

Keep your advance care directive in a place that is easily accessible and share the document with your doctor and loved ones.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, community centre or council and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home.

If you need to change doctors, you can ask to have your medical history sent to your new doctor.

It is also a good idea to keep track of any health professionals you see and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.

Moving into a home

Making the transition

Australia was declared polio-free in 2000, but those affected may be impacted for life.

Learning about post-polio syndrome means asking the right questions: • Does your hospital screen thoroughly for a history of polio?

• Do you know the signs and symptoms of post-polio syndrome?

• Do you know how to contact your state-based support organisation?

Then, finding the answers at

polioaustralia.org.au and poliohealth.org.au. www.A g e d C a re Gu ide. c o m . a u

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Daily living in a nursing home Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home: If you are thinking about moving into a nursing home, you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension.

Living in a nursing home will be different and it may take a little bit for you to settle into your new life.

It’s your home

There may be some ‘common’ areas that are shared with other residents, such as the dining room and lounge room, but your room is your own.

Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture.

Daily living

Find out prior to moving what extra personal belongings you can bring.

Social aspects and routines

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around.

However, the choice is yours as to how social you want to be.

You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner or remain in your room to enjoy your own company.

Many nursing homes have strong links to the local community. You can choose to get involved with activities, such as meeting local school children or other people from other groups.

As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.

Multiple activities

Nursing homes offer many social aspects and multiple activities, such as exercise classes, religious services/classes, bingo, arts and crafts, concerts and outings. It doesn’t mean you have to take part — you still decide what you want to do.

You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop.

Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.

Partners and pets

Some homes offer rooms for couples in the form of adjoining rooms, double rooms or even a single unit for couples. This means couples can continue living together even if they have different care and support needs. w w w.A gedCareGuide. c o m.au

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While most homes do not allow residents to have their personal pets, many homes now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please.

You can visit friends, enjoy family celebrations, go shopping and even go on holiday.

Many nursing homes also have special areas available for private functions.

This means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home, you can still go on a holiday.

The government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees.

If you are away for longer than 52 nights, the government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home.

The 52-night rule can’t be extended.

Preparing to meet someone in residential aged care You should take precautions to ensure the health and safety of people in an aged care facility before visiting a loved one. As people age, their immune system begins to wane and people in residential aged care may face serious health risks from the spread of disease.

Visitors should comply with screening regulations by following a home’s policies or under public health directions.

• You should not visit when unwell or displaying any signs of a cold/flu, gastro, respiratory or COVID-19 symptoms.

• You should follow Infection Prevention and Control measures such as washing hands, wearing masks if directed and keeping physically distant.

• You should respond truthfully to screening and vaccination questions.

• You should follow non-smoking protocol as directed.

• Supervise any accompanying children.

Before visiting, call the home to ask what processes are in place and if you have any concerns about the home’s requirements, contact the Aged Care Quality and Safety Commission on 1800 951 822 or the Older Person’s Advocacy Network (OPAN) on 1800 700 600.

www.A g e d C a re Gu ide. c o m . a u

Daily living

You can leave the aged care home for up to 52 nights in a financial year, which is called ‘social leave.’

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STEP

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WHAT YOU NEED TO KNOW

Preparation There are a few things to organise before being ready for aged care services. Make a list of what support you’re currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests.

If you’re wanting to access government-funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422.

An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record.

Examples of the questions you may be asked are:

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Are you currently receiving aged care services?

Are you getting support from a carer or family member?

Can you prepare your own meals and do housework?

o you need assistance taking a shower or bath and do you need D help getting dressed?

Are there any health concerns or did you have a recent fall?

Do you feel lonely or isolated?

Are there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person.

Following this conversation you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Team (ACAT) for an assessment to determine your abilities and what level of care you require.

Here is a list of documents and information you should prepare for the assessment:

edicare card and a form of identification, for instance, Department M of Veterans’ Affairs (DVA) card, driver’s license, passport or healthcare card Notes or referrals from your doctor I nformation about previous home or aged care services you have received etails about support you receive from family, friends or D the community uestions and information about aged care that you wish to discuss Q with the assessor, so you have a better understanding about services w w w.A gedCareGuide. c o m.au

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Contact details of your doctor and any other health professionals Translator or Auslan interpreter if needed Support person to be present for the assessment if you want

Aged care checklist

Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions?

When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility — ask them about their experience.

You may want to consider a short-term respite stay at the home. That way, you can experience what it is like to live in the facility before you decide.

You may wish to ask a provider the following series of questions when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church- or charity-based? o the owners/directors of the company have a health and/or D aged care background?

hen was the last time a complaint was made to the provider, what W was it about and how was it dealt with?

re residents and their families encouraged to have input into services A offered and the quality of care?

The facility

Does the home look and smell fresh and appear sanitary?

Are the carpets and floor coverings clean?

Is the inside temperature comfortable?

Does the home meet safety regulations?

Is there good and clear signage throughout the facility?

Are there secure and interesting outdoor areas?

re there spaces and activities to support people living with special A needs, such as dementia?

Do the residents appear clean and neat?

Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming?

Do staff provide clear answers to your questions?

What is the mood of interaction between staff and residents?

o staff look like they take their time with residents to give them D personal attention? www.A g e d C a re Gu ide. c o m . a u

Aged care checklist

When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

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hat is the ratio of nurses/care workers to residents on W weekdays, weekends and at night-time?

The room

Is it a single or shared room?

I s the room you’re shown the actual room you’ll be moving into or is it for display only?

Christian Homes Tasmania Choices to fit your lifestyle • Independent Living Units • Home Care Services • Residential Aged Care

Does the room have an ensuite or are the bathrooms shared?

Are there provisions for married couples?

How is the room allocation determined?

I s there access to a private phone line, internet connection or pay-TV? How is the heating/cooling controlled?

What items can you bring into the home?

Are there provisions for safe storage of personal items?

Are there accessible alarm buttons in rooms?

Do staff knock before entering a resident’s room?

Day-to-day living

re there areas for families and friends to meet and celebrate A special events?

Can family and friends take part in activities?

Are meals cooked on-site or delivered?

Are menus flexible and able to meet special requirements?

hat types of individual and group activities are offered and W how often?

Are there culturally specific activities?

Are there community activities?

What special events are celebrated?

Are pets allowed?

Health and personal care

I s there a GP on-site or can you continue to see a physician of your choice?

How to staff monitor residents’ medicine intake?

How are medical emergencies handled?

www.cht.org.au Info@cht.org.au 6239 3514 52 Channel Hwy, Kingston 7050

hat other services, such as speech therapy and occupational W therapy, are available on-site?

Is there a dietitian or nutritionist as part of the care team?

Does the facility have a wellness program?

How does the facility deal with end-of-life/palliative care?

Are any provisions, such as continence pads, rationed?

Financial

What are my payment options?

What is the breakdown of the payable fees?

Can you negotiate on the fees and how they are paid? w w w.A gedCareGuide. c o m.au

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Costs of residential care Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses and these can vary enormously between facilities, from resident to resident.

Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 65 for more information on financial advice.

This will address the issue of asset-rich, income-poor residents paying for all of their accommodation and nothing for care/the income-rich, assetpoor residents paying for their care, but not for accommodation.

The cost of care is divided into three parts — daily care fees, accommodation payments and a means-tested care fee.

Daily care fee

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities.

In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy and certain medical and pharmaceutical services.

The maximum basic daily fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person.

This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension.

As of March 2024, the maximum basic daily fee is $61.96 per day for all full pensioners and some part pensioners.

Depending on your income and level of care, you may also be asked to pay an income-tested fee as part of the daily fees. However, this does not apply to respite residents in aged care.

If you do receive income other than your pension, you will be assessed by Centrelink or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income-tested fee.

If you were a permanent resident in an aged care home, prior to 1 July 2014, you will continue to be subject to the pre-1 July 2014 rules governing the basic daily fee unless you opt into the new fee arrangements.

www.A g e d C a re Gu ide. c o m . a u

Costs of residential care

Both your income and financial assets affect your entitlements. The income and asset tests are combined, to ensure a consistent fees policy.

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Partnering with people to live their best life.

Queen Victoria Care is a community organisation that offers a range of services and accommodation options, with a focus on placing individuals at the centre of everything we do. Our services include residential aged care, independent living units, additional services and an onsite Wellness Centre.

Situated in the beautiful community of Lindisfarne on Hobart’s Eastern Shore, with sweeping water views of the River Derwent and blooming gardens, we have offered tailored aged care services for over 130 years.

In everything we do, we live by our values: Resident & Carer Centred Care, Knowledge, Empathy, Accountability and Courage.

If its time to consider aged care services or independent living options, talk to us today! We are here to support your journey.

13 Milford Street Lindisfarne TAS 7015

(03) 6243 3100 www.qvcare.com.au admin@qvcare.com.au facebook.com/QVCare

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Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide.

Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care.

If you have more than $59,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $59,500 in assets after your payment (rates as of March 2024).

The means-tested care fee is an extra contribution on top of the other residential aged care payments, and the amount can differ from person to person.

The means-tested care fee will incorporate you financial assets and your income, and then determine how much you will be contributing to the cost of your personal and clinical care services.

This contribution amount can fluctuate depending on if your income or assets change.

There are annual and lifetime caps on the means-tested care fee. There an annual cap of $33,309.29 that will apply to your means-tested contribution to your care costs, together with a lifetime cap of $79,942.44 (March 2024 rates).

Depending on your personal financial situation, you may not have to pay this contribution towards the cost of your care.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension for a single person, a means-tested (your income and assets combined) contribution to your accommodation and a means-tested contribution to your care.

The maximum means-tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee.

Any income-tested contributions you may have made as a recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure.

The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person.

Even when the value of your former home is included as an assessable asset, its value will be capped at $201,231.20 (March 2024 prices). It is only counted in determining your ability to pay for your accommodation.

www.A g e d C a re Gu ide. c o m . a u

Costs of residential care

Means-tested care fee

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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it.

You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Costs of residential care

Payment option 1: Refundable accommodation deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan.

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment option 2: Daily accommodation payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the maximum permissible interest rate (MPIR) and divided by 365 days.

The MPIR is set by the government and is updated every three months – as of 1 April 2024, it is 8.34 percent.

The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room.

These periodical payments are not refunded when you leave the home.

Payment option 3: Combination payment of RAD and DAP

If you wish, you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 8.34% / 365 = $45.69 per day (MPIR from 1 April 2024).

Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator .

For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor.

Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source.

Please phone 1800 200 422 for more complete, up-to-date information.

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Managing the complications of aged care Many older Australians take up an aged care bed within one month of being assessed for residential aged care.

This is often triggered by an unexpected event, such as a fall or a decline in health.

The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply.

These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes.

Throw in the payment/deposit system — refundable accommodation deposit (RAD) or a daily accommodation payment (DAP) — negotiating various fees with a facility, filling in Centrelink forms and things can quickly become overwhelming.

Just getting a basic understanding of what forms you need to complete, when to complete them and where to send them can be difficult.

By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

Things you ‘should not’ do

ecide to sell your home before understanding the Age Pension and D aged care fee impact. hoose how you will pay the aged care fees before understanding all C of your options. ake untested or inaccurate assumptions about your ability to meet M the aged care costs. llow or enable the dominant family member to influence A the decisions.

I ncorrectly assume that all decisions must be made before you can get the care needed.

Instead, seek help from a certified financial planner who is experienced in aged care.

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives and situation.

A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation.

www.A g e d C a re Gu ide. c o m . a u

Financial advice

You may want to know more about your options, the associated costs, how your Age Pension may be affected and whether you need to sell your home.

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While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients, including: Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications Maximising government pensions Minimising nursing home fees Negotiating with aged care facilities

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include: Do they specialise or have experience with aged care?

What licenses, credentials or other certifications do they have?

Financial advice

Will they provide their advice in ‘plain English’ and in writing?

Will they deal with the Department of Veterans’ Affairs or Centrelink?

How much do they charge?

Is the service a once-off or an ongoing service?

You should be open with your financial advisor about your financial situation and what assets are available, so your advisor can provide the best advice for your situation.

That is why, when choosing a financial advisor, you should also consider whether their decisions are considerate and measured as opposed to emotional or impulsive and actively listen.

What will it cost?

Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

While financial advisor services do cost money, the amount they can save you in the long run can make the advice and services worth it.

Seeking help from an expert means they will be able to access all the benefits and schemes available for your situation that you may not have known about.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services.

Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas, including consumer credit law, bankruptcy and debt collection laws, industry hardship policies and government concession frameworks.

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Financial counsellors offer practical advice to people facing economic hardship, unlike financial planners who focus on wealth creation strategies.

You can find free and confidential services from a financial counsellor near you through the government’s MoneySmart website, along with dedicated financial counselling services for Aboriginal and Torres Strait Islander peoples from anywhere in Australia. Financial counselling is also available for farmers and rural or regional businesses at risk of fiscal hardship.

Find out more about financial counselling services in your state or territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone.

Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice.

Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

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Financial advice

A financial counsellor may also be able to assist in negotiations with financial groups and creditors or budgeting and referrals.

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Estate planning A well-prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death.

Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die.

It is a plan that involves you considering who you want to be in charge of your will, who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example, by way of dementia or stroke.

Estate planning

Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes.

A properly drafted, up‑to‑date will is the only way that you can be sure your assets will be dealt with as you wish when you die.

Executors and administrators

In Tasmania, you must name an executor of your will who will carry out the terms you have laid out in your will after you die.

The executor of the estate can apply for a probate from the Supreme Court for permission to take control of the estate.

This means that the court has recognised the will as legally valid and will allow you to deal with the estate.

You don’t always need to get a probate, however, there can be situations where you may require a grant of probate. For example, an organisation may not release assets of the estate if they do not first see a grant of probate.

It’s important to update your will regularly, for instance, if you get married your will is automatically revoked.

On the other hand, getting a divorce does not revoke your will but it does prevent them being appointed as a trustee or receiving any gifts through your estate.

In Tasmania, if you die without a valid will, your estate will be treated as an ‘intestate’ and the Public Trustee will be responsible for the estate unless someone is granted letters of administration.

The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning.

To find out more information, visit the website of the Tasmania Public Trustee at Trustee at publictrustee.tas.gov.au.

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Getting assessed

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Getting assessed

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WHAT YOU NEED TO KNOW

Getting assessed

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with.

Getting??? assessed

The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so.

If the My Aged Care contact centre believes that you are eligible for basic home support, you will be assessed by a professional from the Regional Assessment Service (RAS).

If you require higher care support, a member of an Aged Care Assessment Team (ACAT) will visit you at home to assess you for a higher level of support to meet your needs or a place in a residential care home.

What should you prepare?

Some of the documents and information you should collect before your assessment include: edicare card and a form of identification, for instance, Department M of Veterans’ Affairs (DVA) card, driver’s licence, passport or healthcare card Notes or referrals from your doctor I nformation about previous home, community or aged care services you have received etails about support you receive from family, friends or D the community repared questions and information about aged care that you wish P to discuss with the assessor so you have a better understanding about services he contact details of your doctor and any other health professionals T you see regularly A translator or Auslan interpreter arranged if you require one A support person to be present for the assessment if you want one During a face-to-face assessment, an ACAT assessor will visit you in your home to get to know you and your circumstances and determine the types of support you need.

The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if you are struggling with any cognitive issues or memory loss, whether you are struggling at home or have concerns about personal safety, in addition to any activities you engage in with family or in the community.

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Topics that might be covered or that you may want to bring up during your assessment include your: medical history; living arrangements; support network; existing forms of support and services; cognitive and behavioural functions; ability to perform daily tasks; Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask for your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life.

The assessment is also an opportunity for you to ask questions — if you don’t understand something, make sure you clarify with your assessor.

You shouldn’t be leaving your assessment confused or stressed.

Some of the questions you may want to ask are: hat are my rights and responsibilities during this W assessment process?

What services are available in my area?

Are there support options available for my carer?

What financial assistance am I eligible to receive?

Are there culturally appropriate services in the area?

Who can I contact if I have any questions after the assessment?

If you don’t want to receive government-funded home care or go into government-funded aged care, then that is perfectly fine. There are private providers who don’t require any assessment to receive care or enter their facilities. However, you can’t receive government funding to pay for your stay in a private nursing home.

How long does it take?

The ACAT assessment will take around an hour and at the end of the meeting the assessor will discuss the results of the assessment with you.

They will review the information you have provided to determine what support option best suits you.

You will receive a letter within two weeks of your assessment to let you know if you have been found eligible for aged care services. This letter will also detail the types of services you will be able to access and any further information about how to access these supports.

If your situation is urgent, it may only take a couple of days before you get confirmation of approval for aged care.

You’ll be given a referral code linked to the type of service you are eligible to access. The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you. www.A g e d C a re Gu ide. c o m . a u

Assessments explained

health and lifestyle concerns.

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When you’re ready to start looking for providers to deliver the support services you have been found eligible for, you can use our online directory at AgedCareGuide.com.au for a comprehensive overview of the care options and care providers available near you.

Being approved for funded supports doesn’t always mean you will be able to access services straight away. You may need to wait until a suitable package or place in an aged care home comes available, and wait times can range from a few weeks to a number of months.

What if I’m unhappy with my assessment results?

You have the final decision to accept or reject an ACAT recommendation.

If you are unhappy with the recommendations, first talk with the person in charge of the ACAT; most concerns can be resolved this way.

If you can’t come to an agreement, you can appeal the decision and have the assessment reviewed.

To have the decision reviewed, you must write to the Secretary of the Australian Department of Health within 28 days of your assessment letter arriving. The request should be answered within 90 days with a decision.

If you do not agree with the secretary’s review, you can escalate the matter further by contacting the Administrative Appeals Tribunal.

While asking for a review by the secretary is free, the Administrative Appeals Tribunal does incur a charge.

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Finding providers

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WHAT YOU NEED TO KNOW

Finding providers Once you have been assessed and approved for government-funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs.

Finding??? providers

Your letter from My Aged Care confirming you are ready to start accessing services will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes, one for each service.

The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you.

Choosing which provider to trust with providing support is an important and personal decision — one that you want to think carefully about and shouldn’t rush.

You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with time?

It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences.

It’s useful to create a shortlist of providers in your local area, which may help narrow down your search.

When considering a potential provider, take your time to do some research: ook at the provider’s website, social media pages and L online reviews. heck out their credentials, such as quality certifications and C industry awards. o they have any past or present sanctions or notices of D non-compliance? ou can ask them directly or check the government’s Y non-compliance finder tool at myagedcare.gov.au/ non-compliance-checker. ou can use this Guide or the AgedCareGuide.com.au directory Y online to search for service providers in your area that meet your requirements. w w w.A gedCareGuide. c o m.au

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If you aren’t comfortable finding or choosing a provider by yourself, there are experts who can help you find a nursing home that suits your needs and preferences. A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 606 781 to access placement services.

Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy. During this conversation, it is also essential to discuss fees and services with your new provider so you know how much the support or aged care bed is going to cost.

When looking into home care services, here are some things to investigate and ask the provider you are considering: Do they service your area?

Is the company Australian-owned?

Is it independent or part of a franchise?

Do the owners/operators have experience in home care?

Does the company have appropriate insurance?

Does the company comply with Australian tax law? For example, does it charge GST appropriately? o they provide documents about financial arrangements before D service begins? o they have a service agreement to help you understand the services D and costs involved?

Are they flexible? After all, it is all about you.

What are their recruitment processes?

I s there a criminal background check performed prior to employment with an agency? oes the company provide workers compensation for employees?

D This is important so that you are not responsible for any injuries that occur on the job. ow do they determine appropriate staff for your needs? If a company H asks where you live and then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority.

I s it possible to interview potential carers and make a selection after those interviews?

Do you get to decide what times and days suit your needs?

What is the minimum shift length? o they have male/female workers and can they cater for specific D cultural backgrounds? ho will be working in the home? Will there be regular staff providing W continuity of care or do they change shifts around? www.A g e d C a re Gu ide. c o m . a u

Choosing a provider

Choosing a provider

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I s there a professional staff member, such as a registered nurse, who liaises with you to create a plan that meets your needs?

Who is the organisation’s main contact for you?

Do you meet a manager / owner and then never hear from them again? hat additional support is offered within the cost of your care? For W example, are they available 24/7?

Placement consultants

You’ll find a list of in-home care service providers from page 84 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

A placement consultant makes your job easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers.

You might think it’s a lack of information or understanding, but it’s because you are both the carer and the person emotionally involved, as well as the decision maker.

This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning.

Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything.

If some initial planning were to be undertaken, it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives.

Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring wills, powers of attorney and guardianship are up-to-date.

A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

These professionals can also assist you in finding a bed placement more promptly because of their connections with aged care providers and services.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person or a couple?

I s there a physical condition that is deteriorating, are mental faculties and awareness impaired?

Is there acceptance or understanding of this part of the journey?

hat are the family dynamics around the placement decision and W the impact on everyone involved? w w w.A gedCareGuide. c o m.au

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Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements.

Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available.

By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes.

Negotiate and advocate for you

The aged care placement consultant advocates on behalf of you and your family and is able to assist with the whole assessment process.

They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required.

An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care.

Be sure about your expectations of service and what the placement consultant is able to provide, including: ace-to-face family meetings to discuss your situation and a respect F for the emotions of all the family members involved

Support and recommendations that cater for the specific requirements of your family and loved one ounsel that prioritises family sensitivities, needs and special C requests, before asking how much money is available and getting the status of the financial situation ractical assistance with urgent placement situations — which they P often are — where reducing the typical waiting times or arranging respite care is a necessity

Choosing a placement consultant

There are many qualified placement consultants within Tasmania who can help you in your aged care journey.

When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent and has no business investment or alignment with any aged care facility.

An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider.

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Placement consultants

Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

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Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one.

Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice.

You can be open in your discussions because, as health professionals, they have a policy of confidentiality.

Their professional fees may differ and it is reasonable to advise them if you are working to a budget.

Placement consultants

Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front.

Finally, make sure you feel comfortable talking with the placement consultant, because your professional relationship will rely on them understanding what you want and organising the appropriate care services to meet those needs.

Resolving family disputes

Placing a family member into care can be life-changing. There are many factors — physical, social, psychological and financial — that may arise which families sometimes find too difficult to cope with by themselves.

Each family member may want their opinion to be considered when it comes to making important decisions. There are specialist health professionals who offer independent, non‑judgmental services that can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members who have sometimes cared for their loved one for a long time.

You may feel rejected and unloved, scared to take the step of going into care and worried you’ll lose your independence.

At the same time, many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required.

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Placement consultants

Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care.

Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor.

You can find placement consultants in the products and services directory on page 101 or search on AgedCareGuide.com.au.

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community.

Case management may be short, long-term or episodic. It plans for both current situations and your long-term needs.

Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals.

Health-based case managers are usually a nurse, social worker or allied health professional.

Community-based case managers generally have skills from a range of disciplines, such as social work, behavioural science, allied health or nursing.

Empowering You To Make Informed Choices

“The Right Information At The Right Time!”

D

Tell Your Story

ALITY PSEst.QU1999

Publications Easy to read information about navigating your care journey, plus a provider directory for your area.

Websites

Compare Your Options

Stay informed on aged care and disability support, including provider listings and information guides.

Save time online by comparing up to five care and support options in one easy to use process.

Read and leave reviews for online facilities and service providers you’ve used.

www.agedcareguide.com.au www.disabilitysupportguide.com.au www.A g e d C a re Gu ide. c o m . a u

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If you are eligible for a government-funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services.

However, If you have complex and multiple needs and you’re looking at different care options or you would prefer not to use a government‑funded package, you may choose to use the services of a private case manager.

Private case management services are supplied by experienced, tertiary‑qualified case managers, to provide support services and coordination across a wide range of community and supportive health services.

Placement consultants

Waiting periods for private case management are generally reduced compared to some government-subsidised services.

The duration of private case management is flexible and may be short‑term or ongoing, depending on your needs.

How much does it cost?

The service of a private case management is not government-subsidised in any way, so you will be charged for all services.

Hourly rates vary between private case management organisations, so always ask for a breakdown of costs before employing them.

Generally, an invoice for all care services purchased on your behalf will be provided to you each month.

Many case managers offer no-lock-in contracts, meaning care can be arranged for one, several or many ongoing visits and you only pay for what you use.

Care planning

The aim of care planning is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment.

The case manager implements the care plan and this may include identifying support services that other community care agencies will provide.

Services may include the purchase or hire of equipment or installation of assistive aids, such as bathroom rails and negotiating with support agencies for delivery of services.

The case manager also monitors each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

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AgedCareGuide.com.au

Directories, lists & reference indexes

Definition of terms ............................................................................................................................................................................................................................... 82 In-home Care Services ..................................................................................................................................................................................................................... 84 Abbreviations .............................................................................................................................................................................................................................................. 86 Council (LGA) reference index .............................................................................................................................................................................................. 87 Suburb & town reference index ......................................................................................................................................................................................... 87

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Directories, lists and reference indexes

ACAT contacts . .......................................................................................................................................................................................................................................... 87 Council district (LGA) maps ...................................................................................................................................................................................................... 88 Home Care Packages directory ........................................................................................................................................................................................... 89 How to read the HCP table . ...................................................................................................................................................................................................... 90 Explanation of how to use the Home Care Packages tables and icons representing different services

Home Care Packages ............................................................................................................................................................................................................... 90-92 List of Approved Home Care Package providers delivering services in metropolitan and country areas

How to read residential table ................................................................................................................................................................................................ 93 Explanation of how to use the residential tables and icons representing different services

Aged care homes (residential listings) . ........................................................................................................................................................ 94 –97 Culturally appropriate services ............................................................................................................................................................................... 98 –99 List of culturally appropriate services referenced by their cultural group

Culturally appropriate aged care homes ............................................................................................................................................................... 98 Culturally appropriate Home Care Packages ................................................................................................................................................... 99 Centre-based care ............................................................................................................................................................................................................................. 100 List of respite, services and activities for social/recreational support in a ‘centre setting’

Day Therapy Centres . .................................................................................................................................................................................................................... 100 List of allied health/therapy services for physical or psychological support in a ‘centre setting’

Products & Services (advertisers only)................................................................................................................................................................................ 101 List of organisations that provide aged care related services & products for consumers and industry users

Organisation & Business Index (advertisers only)............................................................................................................................................. 119 List of organisations advertising in this guide with contact details and the products/services they provide

Index...................................................................................................................................................................................................................................................................... 120

DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Teams, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only.

DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.

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Definition of terms 24-Hour On-site Supervision – A person(s) who is/are

Day Therapy Centre (DTC) – Allied health/therapy services

and will respond to requests for assistance when regular staff

independence in a ‘centre setting,’ provided to aged/frail

employed to live in or in close vicinity of a retirement village are off duty.

Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government-subsidised aged care services.

Aged Care On Site – The retirement village has an aged care

to develop or maintain physical and psychological

clients and their carers. Includes clients with dementia and disabilities.

Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

facility at the same location.

Domestic Assistance – Help with: washing clothes,

ATSI – Services offered to Aboriginal and Torres Strait Islander

vacuuming, changing bed linen, dusting and cleaning

older aged people and their carers.

dishes, floors, wet areas; ironing, minor meal preparation, living areas.

Booked Respite Beds – At least one bed at the facility is

Donor Funded – The purchase price or entry contribution,

facility to book a respite stay in advance. Prior assessment by

subsidised by a not-for-profit organisation.

allocated to respite and eligible people can contact the an Aged Care Assessment Team required.

CALD – Services offered to Culturally and Linguistically Diverse aged people and their carers.

of a dwelling by a resident in a retirement village, may be

DVA Services – Programs and services that can be accessed with funding from the Department of Veterans' Affairs.

Extra Services Beds/Places – Places at an aged care facility for

Care Community (CC) – Private self-contained

which residents receive a higher standard of accommodation,

access additional care or support packages as a genuine

Health Services – Can include dental, exercise therapy,

accommodation run by approved providers where you can alternative to a nursing home.

Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Centre-based Care (CBC) – Services, respite, and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers.

CHSP Funded – An in-home or centre-based care service

funded by the Commonwealth Home Support Programme

food and services for an additional charge.

medical practitioners, nutrition, occupational therapy, optical, podiatry, physiotherapy or speech therapy services that are delivered on site.

Home Maintenance/Gardening – Assistance with

replacement of tap washers, light globes, minor weeding/

pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning.

Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village.

government initiative.

LGBTIQ – Some aged care services offer specific care

Communal facilities – Shared facilities for residents such as

Questioning residents.

community hall, swimming pool or bowling green.

Consumer-directed Care (CDC) – Allows you to control

the types of care you access, how it is delivered, and who

provides that care. All Home Care Packages are delivered on a CDC basis.

Daily Accommodation Payment (DAP) – This is a daily

payment to a government-funded aged care facility, paid

periodically i.e. monthly. This is not a refundable payment.

to Lesbian, Gay, Bisexual, Transgender, Intersex and

Licence to Occupy – A form of retirement living tenure that gives residents the right to occupy a residence without having ownership of it.

Meals &/or Shopping – Delivery of daily cooked or frozen

ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. In a CBC

setting this refers to meals or light refreshments provided at the centres.

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Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

Multi-purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services.

NESB – Services offered to Non-English Speaking Background older aged people and their carers.

Non-dedicated Respite – The residential aged care facility does not have a dedicated room for respite. These facilities only offer respite when they have accommodation available.

Palliative Care – Providing care to patients living with a life limiting illness, supporting and improving patients quality of life by addressing medication and pain management.

Can be provided at home, in a residential care setting or in a specialist palliative care service like a hospice.

Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toileting. In a CBC setting personal care is offered while the client is at the centre.

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

Privately Funded – Non-government-funded residential aged care facilities known as 'supported-' or 'assistedliving complexes,' 'independent living units' and 'serviced apartments.'. No ACAT is needed prior to a person entering the home.

Purchase – Residents buy a loan/licence agreement for a dwelling in a retirement village or purchase on a freehold basis.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation.

Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Registered Nurse – Senior nurses who care for the sick and injured in hospitals and other health care facilities, doctors’ surgeries and private homes.

Regional Assessment Service (RAS) – In-home assessments of new and existing clients/carers for CHSP services.

Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.

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83

Resident Funded/Purchase – Residents purchase a loan/ licence agreement for a dwelling in a retirement village or purchase on a freehold basis.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility.

Retirement Living (RL) – The site has retirement living accommodation.

Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours.

Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc.

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry and personal care. Services may be provided on a fee-for-service basis.

Single Bedrooms with Ensuites – This facility offers a number of single bedrooms with an attached bathroom. Might not be every room in the home.

Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.

Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre.

Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support.

Supported & Assisted Living (SL) – Supported- & assisted-living communities offer accommodation and care to residents on a fee-for-service basis without government funding.

Transport – Organising or providing transport services such as bus, taxi, private car, etc. In a CBC setting this refers to transport to and from the centre.

VHC Services – Programs and services for veterans that can be accessed through the Veterans' Home Care program.

PB

Aged Care Guide

See Definition of Terms page 82-83

PHONE (03)

Abigail Mamas Healthcare Services Pty Ltd

0401 093 396

Activ8 Health Club

02 8544 0487

AHP Disability Services

1800 247 342

Alternative Answers

0414 608 341

P-f Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Profes nce sio e Mea Mainte nals ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

In-home Care Services

T A S M A N I A E d i t i o n 21

Notes

CHS

84

99

9

9 9 9

999

9

999

DPS Web Advert Page ID 65824 40849 61648

Mental Health First Aid

9 Angels Care Australia 1800 264 357 9 999999999999999 Anglicare TAS Home Care Services 1800 466 300 9 9 999999999999 Note 1 Australian Recreational Therapy Association 02 9887 2111 In-home care for private clients 9 Australian Red Cross Aged Care Services TAS 6235 6077 9 9 99 Note 2 Avant Innovations 02 8315 2834 9 Better Living Home Care Packages (TAS) 1300 307 344 9 999999999999 Telehealth model Better Living Homecare 1300 307 344 9 9 9 9 Telehealth model Bright Diets 0413 774 411 9 Calvary Home Care Tasmania 1800 527 272 9 99999 999999999 Calvary Home Maintenance & Modifications 1800 527 272 9 9 Campbell Town Health & Community Services 6774 8000 9 9 9 99 9 999 Gardening not available Care Forward Allied Health Services 1300 364 876 9 Care Forward Home Support Services 1300 364 876 9 9 99999 9 99 Care Next Door 02 9666 7930 99 9999 999 Careseekers 1300 765 465 9 99 99 99999 Coastal Dietetics 0488 903 659 9 Community Based Support 1300 227 827 9 9 Note 3 9 Home Maintenance Program Community Based Support In-Home Care Services 1300 227 827 9 9 99 99999 999 Note 4 Community Care TASMANIA 1300 722 400 9 99999 99 999999 Complete Healthcare Connect PTY LTD 07 3472 5655 9 999 99999999999 Continuity Care Australia Pty Ltd 1800 012 273 99 99 999999999 Corumbene Community Services 6261 7330 9 99999 999999999 Note 5 Dixons Pharmacy 6442 2132 General health aids 9 Encara | Allied Health 1300 761 965 9 Family Based Care Tasmania 1800 684 098 9 99 999999999999 Freedom Home Care 6344 8244 9 99 99 99 Glenview Home Care 6277 8800 9 9 99999999 999 Green Light HC 0408 059 395 9 Happy Living Home Care Packages 1300 911 728 9 999999 99 99 Telehealth model Healing Through Arts 0423 748 060 9 Hireup 02 9113 5933 9999 9 999 Home Instead Hobart 6240 3323 9 99 99999999 Home Modifications Australia (MOD.A) 0412 921 221 9 Includes home modifications I Hate Cooking 0410 526 477 9 9 integratedliving Northern (TAS) 1300 782 896 9 9 999 9 Note 6 Andrew Stewart - Hearing Connections

0411 757 622

Note: 1. Assistive tech & mobility equipment, carer support & pet care 2. Only available in Scottsvale and from Campbelltown and northern areas 3. Services are available in southern Tasmania only

40950 58043 55116 14 20953 20030 38811 40099 22200 46090 41241 25 14129 25 37128 18096 38066 21403 19299 21553 63124 29 21844 29 17524 17525 67164 63349 17527 55385 49136 30 19162 45647 17533 54699 62822 48202 40332 62079 19818 53390 38351

4. Spring cleaning and garden maint are an annual service 5. Services DVA and private clients; gardening excluded 6. Veterans' Home Care funding only available for nursing

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

PB

AgedCareGuide.com.au

See Definition of Terms page 82-83

PHONE (03)

CHS

In-home Care Services

85

P-f Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Profes nce sio e Mea Mainte nals ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

T A S M A N I A E d i t i o n 21

integratedliving Tasmania

1300 782 896 9

Just Better Care Hobart

1300 930 239

DPS Web Notes Advert Page ID Short-Term Restorative Care available 17529

9999 999 99 22 62081 9 99 99 99 999 22 62083 Just Better Care Tasmania 1300 930 239 9 99 99999 999 18094 KinCare TAS 1300 110 254 9 9 99999999 999 64569 Kingdom Care 1300 012 875 9 999 9 999 22191 KNC Home Care Packages 02 9988 4966 9 9 99 99999 999 65318 Leonie's Caring 1800 491 805 9 99 999999999 65443 Lifepath Care Services 0432 457 083 99 99 9 999 49557 Lite n' Easy 13 15 12 Shopping excluded 9 9 45720 Lonvara 0411 952 410 9 49573 Lusio Rehab the home of LusioMATE 1300 158 746 9 22109 Mable 1300 736 573 9 999999999999 17542 May Shaw Home Care 6257 9100 9 99 99 99 9 999 Note 1 22041 MCWA - Aged Care With A Difference 9318 1111 9 99 99 99999 999 CALD 45741 Mersey Community Care Association 6424 8883 9 99 9 99 999 17545 Migrant Resource Centre Home Care 6221 0999 9 9 CALD clients; social work 66690 Mr Meticulous Services - cleaning +house 0402 317 313 9 99 9 9 9 66595 MRM Care Consultant 0449 021 261 9 99 99999 999 63109 National 360 Tasmania 7019 9306 9 53721 Nourish'd Meals 07 3132 3957 9 9 Shopping excluded 9 9 OneCare Home Care Services Tasmania 1300 555 409 9 99999 999999999 23, 43, OBC 17523 63658 Patty Health and Care Support Services 08 7009 4495 9 9 999999999999 64509 Pearl Home Care - Hobart 0435 005 393 99 99 9 9 55466 Pinky Community Support 0439 189 886 99 99 99 99 37938 Plena Healthcare 13 60 33 9 53 71086 Polio Australia 9016 7678 Educational resources 9 21889 Prompt Care TAS 1800 472 273 9 9 999999999999 40584 Quantum Reading Learning Vision 1300 883 853 9 99 45784 Radiance Hobart Counselling & Self-Development 0409 191 342 9 18679 Remedy Health Care 1300 734 224 9 999 99 9 99 22069 Right at Home RightCare 07 3054 1360 9 99 99999 9 9 43412 Safety and Mobility 02 9983 9520 9 7 17537 Salvos Home Care TAS 1300 111 227 9 9 99 999999999 40570 Seating Matters 1300 001 050 9 63538 Simply Helping Franchising 0409 977 620 99 99999 999 60946 Simply Nutrition Dietitians 1300 380 694 9 64587 Support Space 0451 335 952 9 999999999999999 40690 The Brainary 5229 2260 9 38183 The CareSide 1300 854 080 9 9 99 999999999 70090 The Diabetes Kitchen 1300 798 908 9 27 45667 The District Nurses 6208 0500 9 Note: 1. Fee for Service for clients in Glamorgan-Spring Bay and Dorset areas ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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The District Nurses - End of Life Care Supplementary Services The District Nurses Home Care Services The District Nurses Private Services The Good Meal Co. The INS Group The Parkside Foundation The Parkside Foundation Respite Options Therapeutic Pillow International Therapy Alliance Group Toosey Community Home Support Program Unique Care and Accommodation Uniting AgeWell Respite and Carer Support, TAS VisAbility Tasmania West Tamar Physiotherapy Wyndarra Centre In Home Care Wynyard Care Centre

PHONE (03)

Notes

DPS Web Advert Page ID

27 71063 Note 1 999 9 27 19502 6208 0500 9 9 99999999 999 Includes end-of-life care 27 19510 6208 0500 9 999999999999999 Note 2 64543 1800 155 255 Provide home delivered meals only 9 9 40696 02 4254 6226 9 45835 6243 6044 9 9 19520 6243 6044 9 9 9 9 99 40712 8585 6685 9 44825 1300 661 945 9 17561 6391 1202 9 9 99 9999 999 Note 3 40726 0481 054 899 99 999 99999 18-19 61763 1300 783 435 9 9 38326 6232 1222 Note 4 9 45693 6394 4111 9 17565 6452 2722 9 99999 999 18084 6442 1760 99 9 99 999 6208 0500

Note: 1. Funded by the Department of Health 2. Northern & Southern Tasmania regions

3. Flexible respite available; Allied Health available 4. In-home services; orientation & mobility training

Abbreviations (HC)................................................................................High Care (LC).................................................................................. Low Care AC..................................................................................Aged Care ACAT.........................................Aged Care Assessment Team ACF.................................................................Aged Care Facility Aged Care Service............................... Aged Care Service(s) Apts.......................................................................... Apartments Assoc......................................................................... Association ATSI................................... Aboriginal, Torres Strait Islander Aust.......................................................................... Australia(n) CALD..........................Culturally and Linguistically Diverse CBC................................................................ Centre Based Care CC...................................Community Care/Care Community CDC.................................................... Consumer Directed Care CHSP............Commonwealth Home Support Programme Cncl.................................................................................... Council Cnr........................................................................................Corner Com’ty...................................................................... Community Coop.......................................................................... Cooperative Corp.......................................................................... Corporation CS...........................................................Community Service(s) Ct............................................................................................ Court Ctr......................................................................................... Centre D...........................................................................................Divider DAP.................................... Daily Accommodation Payment

T A S M A N I A E d i t i o n 21

P-f Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Profes nce sio e Mea Mainte nals ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

In-home Care Services

CHS

86

HSP/S.......................... Home Support Program/Service(s) HSS................................................ Home Support Services(s) IBC.................................................................. Inside Back Cover DBMAS........................ Dementia Behaviour Management IFC................................................................. Inside Front Cover Advisory Service IHC.......................................................................... In Home Care Dem.............................................................................. Dementia IL.................................................................Independent Living Dis.................................................................................. Disability ILU............................................... Independent Living Unit(s) Dist......................................................................................District Indep...................................................................... Independent DRC..............................................................Day Respite Centre IT........................................................ Information Technology DTC..............................................................Day Therapy Centre LGA................................................ Local Government Area(s) DVA.....................................Department of Veterans’ Affairs LGBTIQ.......................... Lesbian Gay Bisexual Transgender Intersex Questioning Estn.................................................................................... Eastern LHD........................................................... Local Health District Fac....................................................................................... Facility Lwr........................................................................................Lower Fmr......................................................................................Former Maint......................................................................Maintenance Gdns.................................................................................Gardens Mem..............................................................................Memorial HC or H/Care............................................................ Home Care Metro.....................................................................Metropolitan HS or H/Serv................................................ Health Service(s) MPHS...................................... Multi Purpose Health Service HCC......................................................Home Care Community MPS........................................................Multi Purpose Service HCP...................................................... Home Care Package(s) Mt.........................................................................................Mount HCP 1..........................................Home Care Package Level 1 NH or N/Home................................................. Nursing Home HCP 2..........................................Home Care Package Level 2 N/hood............................................................ Neighbourhood HCP 3..........................................Home Care Package Level 3 NESB............................Non-English Speaking Background HCP 4..........................................Home Care Package Level 4 NRAS......................National Rental Affordability Scheme HCS..........................................................Home Care Service(s) Nth(n)........................................................................ North(ern) HCSS............................... Home & Carer Support Service(s) NW............................................................................. North West HL......................................................................... Healthy Living OBC............................................................. Outside Back Cover Hlth......................................................................................Health PAG.................................................Planned Activity Group(s) Hosp................................................................................ Hospital Pk.............................................................................................. Park

Prog........................................................................... Program(s) Pt...............................................................................................Port Pnt.......................................................................................... Point RAC........................................................ Residential Aged Care RAD..........................Refundable Accommodation Deposit RAS.......................................... Regional Assessment Service RC...................................................................... Residential Care Reg.................................................................................. Regional Res...............................................................................Residential RLU................................................. Retirement Living Unit(s) RV.................................................................Retirement Village SBRT.............................Severe Behaviour Response Teams SE........................................................................ South East(ern) Serv............................................................................... Service(s) SL.....................................................................Supported Living Soc......................................................................................... Social SRS...................................... Supported Residential Services SSG.................................................... Social Support Group(s) Sth......................................................................................... South Sthn............................................................................... Southern STRC........................................... Short Term Restorative Care Supp..........................................................Support/Supported SW.................................................................... South West(ern) Tce.......................................................................................Terrace TCP............................................... Transition Care Program(s) VHC.......................................................... Veterans’ Home Care Vlg....................................................................................... Village W/Centre........................................................ Wellness Centre Wstn................................................................................ Western

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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T A S M A N I A E d i t i o n 21

87

Council (LGA) reference index

The tables below provide you with an alphabetised list of LGAs and the page reference where you can find details about aged care homes and home care packages in that local government area (commonly referred to as a Council District).

Council District

Page Reference Home Care Residential

Page Reference Home Care Residential

Council District

Council District

Page Reference Home Care Residential

General > LGAs

90-92

Dorset

90-92

95

Latrobe

90-92

94

Break O'Day

90-92

95

Flinders

90-92

94

Launceston

90-92

95

Brighton

90-92

96

George Town

90-92

95

Meander Valley

90-92

95

Burnie

90-92

94

Glamorgan-Spring Bay

90-92

96

Northern Midlands

90-92

95

Central Coast

90-92

94

Glenorchy

90-92

96-97

Sorell

90-92

97

Central Highlands

90-92

Hobart

90-92

97

Southern Midlands

90-92

97

Circular Head

90-92

94

Huon Valley

90-92

97

Tasman

90-92

97

Clarence

90-92

96

Kentish

90-92

94

Waratah-Wynyard

90-92

94

Derwent Valley

90-92

96

King Island

90-92

94

West Coast

90-92

94

Devonport

90-92

94

Kingborough

90-92

97

West Tamar

90-92

96

Suburb & town reference index

A list of suburbs and the page references where all the aged care homes in that suburb are listed. If a suburb/town is not listed, please refer to the next closest suburb.

Suburb / Town

Page 96

Suburb / Town

Norwood

Page 95

Suburb / Town

Glenorchy

Page 97

Suburb / Town

Beaconsfield

Snug

Page 97

Bellerive

96

Hobart

97

Nubeena

97

Somerset

94

Berriedale

96

Kings Meadows

95

Oatlands

97

Sorell

97

Blackmans Bay

97

Kingston

97

Old Beach

96

South Hobart

97

Burnie

94

Latrobe

94

Penguin

94

South Launceston

95

Campbell Town

95

Legana

96

Port Sorell

94

St Helens

95

Claremont

96

Lindisfarne

96

Prospect Vale

95

St Leonards

95

Currie

94

Longford

95

Queenstown

94

Swansea

96

Deloraine

95

Low Head

95

Riverside

96

Warrane

96

Derwent Park

96

Mornington

96

Rosetta

97

West Ulverstone

94

Devonport

94

New Norfolk

96

Sandy Bay

97

Whitemark

95

Dover

97

New Town

97

Scottsdale

95

Wynyard

94

East Devonport

94

Newnham

95

Sheffield

94

Youngtown

95

Franklin

97

Newstead

95

Smithton

94

ACAT contacts

Aged Care Assessment Teams (ACAT) are responsible for all assessments for government-funded aged care and Home Care Packages. This list provides you with the council/local government area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.

North Western ACAT

Burnie, Central Coast, Circular Head, Devonport, Kentish, King Island, Latrobe, Waratah-Wynyard, West Coast

Northern ACAT

Break O’Day, Dorset, Flinders, George Town, Launceston, Meander Valley, Northern Midlands, West Tamar

Southern ACAT

Brighton, Central Highlands, Clarence, Derwent Valley, Glamorgan-Spring Bay, Glenorchy, Hobart, Huon Valley, Kingborough, Sorell, Southern Midlands, Tasman

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T A S M A N I A E d i t i o n 21

KING ISLAND Currie Whitemark Grassy

FLINDERS

This map provides you with a geographical reference to the LGA areas in Tasmania.

North Western Northern Southern Stanley

BURNIE

RT e

VO N DE

CENTRAL COAST

DORSET Scottsdale

LATROBE

Exeter

WEST TAMAR

Sheffield

WARATAH-WYNYARD

Bridport

GEORGE TOWN

PO

n er Ul v

CIRCULAR HEAD

st on

ng ui Pe

Bu

rn

ie

W

yn

ya

rd

Smithton

St Helens

LAUNCESTON

KENTISH

BREAK O‘DAY

Launceston Deloraine

Scamander

Westbury Longford

MEANDER VALLEY

Rosebery

Poatina

Fingal

NORTHERN MIDLANDS Bicheno

Zeehan

Campbell Town Ross Queenstown

Strahan

Swansea

CENTRAL HIGHLANDS

GLAMORGANSPRING BAY

WEST COAST Oatlands Bothwell

SOUTHERN MIDLANDS

Ouse

Kempton

Hamilton

Triabunna Orford

BRIGHTON

Maydena

GL EN

OR

CH Y

New Norfolk

DERWENT VALLEY

SORELL CLARENCE

HOBART

Dunalley

Kingston Huonville

Geeveston

TASMAN Cygnet

KINGBOROUGH

HUON VALLEY Dover

Alonnah

Nubeena

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AgedCareGuide.com.au

Home Care Packages directory — approved providers Approved Home Care Package providers deliver home care and support services to members of the community who live at home.

If you’ve been approved for a government-funded Home Care Package of any type, you may approach any approved Home Care Package provider to offer the services you need.

Some providers may only offer services in one region while others can service multiple areas.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left-hand side of the directory pages.

The reference tables are organised in three regions: North Western, Northern and Southern.

The list below is a quick reference guide to help you find in which group council districts are listed. For example: Launceston LGA is grouped under Northern.

Page 88 is a colour-coded map of Tasmania to show you which council districts are grouped together.

Council District

Region

Council District

Region

Break O'Day

Northern

Huon Valley

Southern

Brighton

Southern

Kentish

North West

Burnie

North West

King Island

North West

Central Coast

North West

Kingborough

Southern

Central Highlands

Southern

Latrobe

North West

Circular Head

North West

Launceston

Northern

Clarence

Southern

Meander Valley

Northern

Derwent Valley

Southern

Northern Midlands

Northern

Devonport

North West

Sorell

Southern

Dorset

Northern

Southern Midlands

Southern

Flinders

Northern

Tasman

Southern

George Town

Northern

Waratah-Wynyard

North West

Glamorgan-Spring Bay

Southern

West Coast

North West

Glenorchy

Southern

West Tamar

Northern

Hobart

Southern

North Western Northern Southern

On the following pages you’ll find alphabetised lists of approved providers in Tasmania.

89 89

H O M E C A R E

HCPs Tasmania

T A S M A N I A E d i t i o n 21

P A C K A G E S

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T A S M A N I A E d i t i o n 21

How to read the HCP table

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page.’ The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au .

The same type of care and services are provided under each HCP level of care and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

8

North Western Northern Southern

General packages suitable for all eligible clients

Z

Packages for people with dementia

Y

e

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Tasmania SERVICE PROVIDER

Mamas Healthcare Services Pty Ltd nnn Abigail Tasmania nnn Advocacy Anglicare TAS Care Packages North n Anglicare TAS Home Care Packages North West n Anglicare TAS Home Home Care Packages South n Baldwin Living HomeServe n Baptcare Home Help Orana Tasmania n Better Living Home Care Packages (TAS) nnn Calvary Home Care - Tasmania nnn Care Forward Home Care Packages North n Forward Home Care Packages North West n Care Forward Home Care Packages South n Care Care Next Door nnn Christian Tasmania Home Care Services n CommunityHomes Support Home Care Packages n Community Based Care TASMANIA nnn Complete Healthcare Connect PTY LTD nn Care Australia Pty Ltd nnn Continuity Community Services n Corumbene Based Care Tasmania nnn Family Feros Care/ aged care in Tasmania nn Freedom HomeAt-home nn Glenview HomeCareCare n

Note: 1. African, Arabic, Asian, Austrian, Northern European 2. Bhutanese, CALD, LGBTIQ, NESB, Nepalese

Home Care Packages Levels

t

Packages for people who live in rural, remote or isolated areas

R

Packages for veterans

Home Care Packages Supplement

PHONE (03)

0401 093 396 34 8g 1800 005 131 1234 8Z 1800 466 300 1234 8ZetR 1800 466 300 1234 8Zet 1800 466 300 1234 8Zet 1800 911 989 1234 8ZR 13 22 78 1234 8Zet 1300 307 344 1234 8ZetR 1800 527 272 1234 8ZeR 1300 364 876 1234 8ZetR 1300 364 876 1234 8ZetR 1300 364 876 1234 8ZetR 02 9666 7930 1234 8 6239 3516 1234 8ZR 1300 227 827 1234 8ZetR 1300 722 400 1234 8ZetRg 07 3472 5655 1234 8 1800 012 273 1234 8ZeYtR 6261 7330 1234 8et 1800 684 098 1234 8Ztg 1300 418 418 1234 8e 6344 8244 1234 8ZtR 6277 8800 1234 8ZeYtg

Notes Note 1

Note 2

Note 3

Note 4

g

Cultural environment

DPS Web Advert Page ID 65824 113 37357 14 19157 14 19156 14 21856 22075 44 17562 22200 25 14693 20954 20955 20956 19299 60 17534 29 21845 17525 67164 63349 17527 30 19162 20732 45647 17533

3. Asian, ATSI, CALD, LGBTIQ; can provide mental health services 4. CALD, Filipino, LGBTIQ, Polish

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

PB

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PB

North Western Northern Southern

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T A S M A N I A E d i t i o n 21

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Tasmania SERVICE PROVIDER

Living Home Care Packages nnn Happy HealthWest Services n Huon RegionalCommunity Care Home Care n Independent Health Service Hobart n Independent Health Care Care Launceston n Independent Health Care Service Southern Tasmania n integratedliving NorthernService (TAS) n Tasmania nnn integratedliving Just Better Care Hobart n Karadi Corporation Aged Care n KinCareAboriginal nnn KNC HomeTASCare Packages n Caring nnn Leonie's Get Care (TAS) nnn Let's Lite n' nnn May ShawEasyHome Care nn MCWA - Aged Care With A Difference nnn Medea Park Residential Care n Migrant Resource Centre Home Care n Mr Meticulous Services - cleaning +house nnn MRM Care Consultant nnn OneCare Home Care Services Tasmania nnn Patty Health and Care Support Services nnn Pearl Home Care - Hobart n Prompt Care TAS nnn Regis Home Care Tasmania - North n Regis Home Care Tasmania - South n Home Care nnn Respect at Home RightCare nnn Right Home Care TAS n n Salvos SETAC Community n Southern Cross CareCareHome & Community Services nnn The CareSide nnn The District Nurses Home Care Packages nnn The Good Meal Co. nnn The Parkside Foundation Home Care Packages n Toosey Community Care n Trilogy Care nnn Uniting AgeWell Tasmania North Home Care n Uniting AgeWell Tasmania North West Home Care nn Uniting AgeWell Tasmania South Home Care n Vege2go nnn Wynyard Care Centre n

Note: 1. Includes packages for clients with challenging behaviours 2. CALD, Croatian, European, LGBTIQ, Macedonian, Maltese, Slavic 3. Priority for clients with memory loss

Home Care Packages Levels

Home Care Packages Supplement

PHONE (03)

1300 911 728 1234 8ZetR 6495 1570 1234 8ZtR 6264 7108 1234 8ZetR 6228 3899 1234 8ZetR 6228 3899 1234 8ZetR 6228 3899 1234 8ZetR 1300 782 896 1234 8ZetR 1300 782 896 1234 8ZetR 1300 930 239 1234 8Z 6272 3511 1234 8tRg 1300 110 254 1234 8ZetR 02 9988 4966 1234 8Z 1800 491 805 1234 8Zt 1300 497 442 1234 8ZeYtR 13 15 12 1234 8 6257 9100 1234 8ZetR 9318 1111 1234 8ZetRg 6376 1355 1234 8ZetR 6221 0999 1234 8Zg 0402 317 313 1234 8 0449 021 261 1234 8ZeYt 1300 555 409 1234 8ZetR 08 7009 4495 1234 8 0435 005 393 1234 8Z 1800 472 273 1234 8ZetR 1300 188 740 1234 8Ze 1300 998 100 1234 8Ze 1300 144 144 1234 8ZtR 07 3054 1360 1234 8ZR 1300 111 227 1234 8Ze 6295 1125 1234 8ZetRg 6185 0700 1234 8ZeYtR 1300 854 080 1234 8ZetR 6208 0500 1234 8ZeYtR 1800 155 255 1234 8 6243 6044 1234 8ZeRg 6391 1202 1234 8Zt 1300 459 190 1234 8ZeYtg 6715 7000 1234 8Zet 6715 7000 1234 8Zetg 6289 8800 1234 8ZeYtg 0450 876 088 1234 8 6442 1760 1234 8Z

Notes

DPS Web Advert Page ID

62822 17557 17540 22382 22383 17535 VHC funding for nursing 38351 17529 22 62081 ATSI 17559 Note 1 18094 22191 65318 38288 Fee for service available 49557 17542 Note 2 22041 15453 CALD 17545 66690 66595 23, 43, OBC 17523 63658 64509 21889 17536 Note 3 19153 IFC, 5 17541 Note 4 Note 5 22069 7 17537 ATSI 17550 13, 47 17521 38183 27 21433 64543 CALD 17547 DVA Community Nursing 17561 91 ATSI, CALD, LGBTIQ 62701 18-19 17522 18-19 17554 ATSI 18-19 17528 CALD 63754 18084

4. Local expert care staff, personalised support services; approved DVA Nursing Contractor 5. Oxygen and enteral feeding supplement

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.

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AgedCareGuide.com.au

T A S M A N I A E d i t i o n 21

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

P

Aged Care Homes/Facilities arranged

by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (03)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

93

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example: all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.

Secure Garden — An on-site secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes Tasmania

PB

Aged Care Guide

T A S M A N I A E d i t i o n 21

P

North Western Aged Care Homes listed by Councils (LGAs) and then Suburbs BURNIE to WEST COAST

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

94

1st time user?

See page 93

Notes

DPS Advertisement Web Page Reference ID

Note 1

23, 43, OBC 15435

BURNIE Council Burnie 7320

22-24 Mooreville Rd

6433 5166

158 158 s

50 Ironcliffe Rd

6437 2551

78 78 s

D TF

IFC, 5 15429

26-28 Lakin St 75 South Rd

6425 1515 6425 2166

99 99 s 73 73 s

C D TF b C D TF

IFC, 5 15521 IFC, 5 15459

2-12 Senior Dr

6452 9400

61 61 s

TF

H

32 Lovett St 2-14 North St

13 22 78 6421 0111

112 106 s 140 117 s

TF

H H Secure courtyards

73 Mary St

6427 9131

48 48

TF

Visiting pet program

15469

10 Nightingale Ave

6491 1277

46 46 s

TF

Visiting pet program

15482

35 Edward St

6418 5056

14 14 s

TF

Uniting AgeWell Latrobe Community, Strathdevon

37 Moriarty Rd

7038 0400

67 67

C

OneCare's Rubicon Grove

89 Club Dr

6427 5700

80 80 s

C

1A Cardigan St

6435 1010

81 81 s

F

Cnr Quiggin & Moore Sts

6442 1760

70 12 s

TF

18084

6495 1550

16 16 s

TF

15497

OneCare's Umina Park

CENTRAL COAST Council

W

DT

Penguin 7316 Coroneagh Park

West Ulverstone 7315 Eliza Purton Home Mt St Vincent

CIRCULAR HEAD Council

Visiting therapy dog

Smithton 7330

Emmerton Park Aged Care Facility

DEVONPORT Council

15508

Devonport 7310

Baptcare Karingal Community Meercroft Care

East Devonport 7310 Melaleuca Home for the Aged

CD

KENTISH Council

F

44 15506 15461

Sheffield 7306

Tandara Lodge Community Care

KING ISLAND Council Currie 7256

King Island Multi Purpose Centre

LATROBE Council

15491

Latrobe 7307

Port Sorell 7307

WARATAH-WYNYARD Council

T F b g H ATSI

18-19 15485 23, 43, OBC 18729

F

Somerset 7322

Southern Cross Care Yaraandoo

Wynyard 7325 Wynyard Care Centre

WEST COAST Council

g H CALD

13, 47 15436

Queenstown 7467

West Coast District Hospital Lyell House 60-64 Orr St Note: 1. Extra Services also applicable to some secure dementia beds

Live well with choice and peace of mind Home Care I Residential Care I Independent Living 1300 783 435

unitingagewell.org

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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AgedCareGuide.com.au

T A S M A N I A E d i t i o n 21

BREAK O'DAY to NORTHERN MIDLANDS

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

Northern Aged Care Homes listed by Councils (LGAs) and then Suburbs

95

Notes

1st time user?

See page 93

DPS Advertisement Web Page Reference ID

BREAK O'DAY Council St Helens 7216 17 Circassian St

6376 1355

55 47 s

F

19 Cameron St

6352 9600

61 61 s

F

4 James St

6359 0200

9

9

TF

196-224 Low Head Rd

6208 5100

68 68 s

TF

g H CALD

13, 47 15432

1-7 Guy St

6345 2100 6341 1400

WC C

T TF

H H

23, 43, OBC 15454

12-22 Hobart Rd

98 98 s

Uniting AgeWell Newnham Community, 3 Tallentire Rd Aldersgate Village

6323 8200

94 94

C

TF

H

18-19 15441

9 Amy Rd

6345 7100

102 102 s

TF

H

IFC, 5 15514

Peace Haven

185 Penquite Rd

6345 7200

8 Blenheim St

1300 998 100

D TF D TF b

H

IFC, 5 15464

Regis Norwood

114 114 s 95 81

25 Waveney St

1800 527 272

132

F

38 Station Rd

6339 1205

74 74 s

F

390 Hobart Rd

6343 6777

88 88 s

D TF

Grenoch Home

7 East Barrack St

6362 8300

Kanangra Hostel

10 Kanangra Dr

6362 8300

47 47 s 48 48 s

C D TF C F

H

15490

320 Westbury Rd

6343 2757

75 75 s

D TF

H

IFC, 5 15437

70 High St

6774 8000

20 20

C

F

18096

10 Archer St

6391 1202

56 56 s

C

TF

19517

Medea Park Residential Care

DORSET Council

15453

Scottsdale 7260 May Shaw, Scottsdale - Aminya

FLINDERS Council

Visting pet program

15495

Whitemark 7255 Flinders Island Multi Purpose Centre

GEORGE TOWN Council

15488

Low Head 7253 Southern Cross Care Ainslie Low Head

LAUNCESTON Council Kings Meadows 7249 OneCare's The Manor Uniting AgeWell Kings Meadows Community, Aldersgate

67

Newnham 7248 Newstead 7250 Fred French Home

Norwood 7250

South Launceston 7249 Calvary Sandhill

St Leonards 7250 Southern Cross Care Mount Esk

Youngtown 7249 Southern Cross Care Glenara Lakes

MEANDER VALLEY Council

18-19 15515

15492 Courtyard gardens

25 15481

CALD

13, 47 15503

g H CALD

13, 47 15446

g

Deloraine 7304

Prospect Vale 7250 Tyler Village

NORTHERN MIDLANDS Council

15504

Campbell Town 7210 Campbell Town Health & Com'ty Serv

Longford 7301 Toosey Aged Care

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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Aged Care Guide P

Northern Aged Care Homes listed by Councils (LGAs) and then Suburbs WEST TAMAR

T A S M A N I A E d i t i o n 21

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

96

Notes

1st time user?

See page 93

DPS Advertisement Web Page Reference ID

WEST TAMAR Council Beaconsfield 7270 13 Bolton St

6702 6060

22 8

F

1-9 Freshwater Point Rd

1300 998 100

106 106

D TF

Cadorna House

91A Cormiston Rd

6327 1631

Calvary Riverside Views

58A Cormiston Rd

1800 527 272

33 15 s 88

Beaconsfield District Health Service

Legana 7277 Regis Tasmania - Legana

Riverside 7250

BRIGHTON TO GLENORCHY

PHONE (03)

Dementia-specific care

15467 15476

TF T

25 21097

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

Southern Aged Care Homes listed by Councils (LGAs) and then Suburbs

15450

Notes

1st time user?

See page 93

DPS Advertisement Web Page Reference ID

BRIGHTON Council Old Beach 7017 24 Stanfield Dr

6262 6000

80

18 Wentworth St

9034 4824

40 40

Derwent Views (formerly Freemasons) 7 Ballawinnie Rd

6282 5200

Queen Victoria Home Residential Care

13 Milford St

6243 3100

Southern Cross Care Fairway Rise

2 Toogood Dr

6246 7200

171 171 s 134 134 s 91 91 s

281 Cambridge Rd

6282 1111

65

1 Acorn Dr

1300 998 100

85 85 s

C D TF

13-23 Lower Rd

6261 2744

93 90 s

C D TF

37 Wellington St

6257 9100

50 50 s

TF

2B Chardonnay Dr

6249 8766

45 45

C

TF

2-4 Mitcham Rd

1300 096 971

56

C

TF b

264A Main Rd

6145 6600

96 84

Wellington Views

CLARENCE Council

IFC, 5 15430

C D TF

Bellerive 7018 Wintringham Southern Tasmania

22322

Lindisfarne 7015

Mornington 7018 Uniting AgeWell Mornington Community, Lillian Martin

D TF TF D TF

TF

Warrane 7018 Regis Tasmania - Eastern Shore

DERWENT VALLEY Council

H g H ATSI, CALD, LGBTIQ H

IFC, 5 15520 62 15507 13, 47 21173 18-19 15478

H

15486

New Norfolk 7140 Corumbene Residential Care

GLAMORGAN-SPRING BAY Council

H Pets allowed

15438

Swansea 7190 May Shaw, Swansea

GLENORCHY Council

Visting pet program

15463

Berriedale 7011 Uniting AgeWell Rosetta Community, Strathglen

Claremont 7011 Menarock LIFE Claremont

Derwent Park 7009 Korongee Aged Care Facility Note: 1. Interconnecting rooms available

D TF

H Note 1

18-19 15484 15513

Visiting pet program

21432

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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T A S M A N I A E d i t i o n 21

GLENORCHY continued TO TASMAN

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

Southern Aged Care Homes listed by Councils (LGAs) and then Suburbs

97

Notes

1st time user?

See page 93

DPS Advertisement Web Page Reference ID

GLENORCHY Council continued Glenorchy 7010 6208 0800

97 97 136 128 s

T F b g H Note 1 C D TF

9 Strathaven Dr

6208 3208

84 84

C

142 Davey St

6216 2266

111 111 s

Barrington Lodge Aged Care Centre

120 Swanston St

1300 111 227

Mary Ogilvy House

51 Pirie St

6279 4200

Southern Cross Care Rosary Gardens

85 Creek Rd

6144 5200

77 77 80 72 s 94 94 s

TF TF TF b

H

43 43 s 69 69 s

F F T TF

g H CALD g H CALD H

13, 47 15511

g

CALD

13, 47 15465

Note 3

15494

Glenview Community Services

2-10 Windsor St

6277 8800

OneCare's Barossa Park Lodge

17A Clydesdale Ave

Rosetta 7010 Uniting AgeWell Rosetta Community, Strathaven

HOBART Council

15512 23, 43, OBC 20971 18-19 15462

TF

Hobart 7000 St Ann's

New Town 7008

Sandy Bay 7005 Southern Cross Care Guilford Young Grove 13 St Canice Ave

6225 1025

Southern Cross Care Sandown Apartments Southerwood Dr Uniting AgeWell Queenborough Rise 3 Peel St Community

6216 7100 6283 4000

60 60

Note 2

D TF

C

South Hobart 7004

IFC, 5 15460 7 15426 15466 13, 47 15456

13, 47 15477 18-19 17818

14 Gore St

6221 2200

119 119 s

TF

15 Chapman Ave

6298 9200

16 11

TF b

3278 Huon Hwy

6264 7100

93 81 s

D TF b

Christian Homes Tasmania Hawthorn Village 23A Wells Pde

6229 1397

52 52 s

D TF

60 15510

27 Redwood Rd

6283 1100

95 95 s

D TF

23, 43, OBC 15444

Christian Homes Tasmania Snug Village 10A Torpy Ave

6267 9966

76 76 s

C D TF

H

60 15442

6269 1000

72 72

C

TF

H

18-19 15458

13 Church St

6135 0540

18 10

1614 Nubeena Rd

6250 9000

24 24 s

Southern Cross Care Rivulet

HUON VALLEY Council Dover 7117 Huon Regional Care Dover

Franklin 7113 Huon Regional Care Franklin

KINGBOROUGH Council

15509

Blackmans Bay 7052 Kingston 7050 OneCare's Bishop Davies Court

Snug 7054

SORELL Council Sorell 7172 Uniting AgeWell Sorell Community, Ningana 1 The Circle

SOUTHERN MIDLANDS Council Oatlands 7120 Midlands Multi Purpose Health Centre

15493

F

TASMAN Council Nubeena 7184 Huon Regional Care Tasman

Note: 1. CALD, LGBTIQ - Visiting pet program

2. Conjoined rooms also available

C

TF b

Note 3

15479

3. Includes three beds for rural health clients

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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PB

98

Aged Care Guide

T A S M A N I A E d i t i o n 21

Culturally appropriate aged care homes Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have directly indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group ATSI

Aged Care Home Name Queen Victoria Home Residential Care

DPS Web ID Lindisfarne 6243 3100 15507

Cultural Group CALD

Aged Care Home Name Southern Cross Care Mount Esk

DPS Web ID St Leonards 6339 1205 15503

ATSI

Uniting AgeWell Latrobe Community, Strathdevon Latrobe 7038 0400 15485

CALD

Southern Cross Care Rivulet

South Hobart 6221 2200 15465

CALD

Glenview Community Services

Glenorchy 6277 8800 15512

CALD

Southern Cross Care Sandown Apartments

Sandy Bay 6216 7100 15477

CALD

Queen Victoria Home Residential Care

Lindisfarne 6243 3100 15507

CALD

Southern Cross Care Yaraandoo

Somerset 6435 1010 15436

CALD

Southern Cross Care Ainslie Low Head

Low Head 6208 5100 15432

LGBTIQ

Glenview Community Services

Glenorchy 6277 8800 15512

CALD

Southern Cross Care Glenara Lakes

Youngtown 6343 6777 15446

LGBTIQ

Queen Victoria Home Residential Care

Lindisfarne 6243 3100 15507

CALD

Southern Cross Care Guilford Young Grove

Sandy Bay 6225 1025 15511

PHONE (03)

PHONE (03)

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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AgedCareGuide.com.au

T A S M A N I A E d i t i o n 21

99

Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have directly indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group African

Service Provider Abigail Mamas Healthcare Services

DPS Web ID 0401 093 396 65824

Cultural Group Filipino

Service Provider Glenview Home Care

6277 8800

DPS Web ID 17533

Arabic

Abigail Mamas Healthcare Services

0401 093 396 65824

Frmr Yugoslavian MCWA - Aged Care With A Difference

9318 1111

22041

Asian

Abigail Mamas Healthcare Services

0401 093 396 65824

Indonesian Family Based Care Tasmania

1800 684 098 19162

PHONE (03)

PHONE (03)

ATSI

Family Based Care Tasmania

1800 684 098 19162

Irish

Family Based Care Tasmania

1800 684 098 19162

ATSI

Karadi Aboriginal Corporation Aged Care

6272 3511

17559

Italian

MCWA - Aged Care With A Difference

9318 1111

ATSI

SETAC Community Care

6295 1125

17550

LGBTIQ

Community Care TASMANIA

1300 722 400 17525

ATSI

Trilogy Care

1300 459 190 62701

LGBTIQ

Family Based Care Tasmania

1800 684 098 19162

ATSI

Uniting AgeWell Tasmania North West Home Care

6715 7000

17554

LGBTIQ

Glenview Home Care

6277 8800

17533

Austrian

Abigail Mamas Healthcare Services

0401 093 396 65824

LGBTIQ

MCWA - Aged Care With A Difference

9318 1111

22041

Trilogy Care

1300 459 190 62701

22041

Bhutanese

Community Care TASMANIA

1300 722 400 17525

LGBTIQ

Bosnian

MCWA - Aged Care With A Difference

9318 1111

Macedonian MCWA - Aged Care With A Difference

9318 1111

CALD

Community Care TASMANIA

1300 722 400 17525

Malaysian

Family Based Care Tasmania

1800 684 098 19162

CALD

Family Based Care Tasmania

1800 684 098 19162

Maltese

MCWA - Aged Care With A Difference

9318 1111

CALD

Glenview Home Care

6277 8800

17533

Nepalese

Community Care TASMANIA

1300 722 400 17525

Community Care TASMANIA

22041

22041 22041

CALD

MCWA - Aged Care With A Difference

9318 1111

22041

NESB

CALD

Migrant Resource Centre Home Care

6221 0999

17545

Nthn European Abigail Mamas Healthcare Services

0401 093 396 65824

CALD

The Parkside Foundation Home Care Packages

6243 6044

17547

Polish

Glenview Home Care

6277 8800

17533

CALD

Trilogy Care

1300 459 190 62701

Russian

MCWA - Aged Care With A Difference

9318 1111

22041

CALD

Uniting AgeWell Tasmania South Home Care

6289 8800

Serbian

MCWA - Aged Care With A Difference

9318 1111

22041

Chinese

Family Based Care Tasmania

1800 684 098 19162

Singaporean Family Based Care Tasmania

17528

1300 722 400 17525

1800 684 098 19162

Croatian

MCWA - Aged Care With A Difference

9318 1111

22041

Slavic

MCWA - Aged Care With A Difference

9318 1111

22041

European

MCWA - Aged Care With A Difference

9318 1111

22041

Turkish

MCWA - Aged Care With A Difference

9318 1111

22041

Filipino

Family Based Care Tasmania

1800 684 098 19162

Ukrainian

MCWA - Aged Care With A Difference

9318 1111

22041

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

PB

Aged Care Guide

Centre-based Care (CBC) See Definition of Terms page 82

SUBURB

Baptcare Orana Respite & Social Centre

Notes

9999 Includes overnight cottage respite

DPS Web Advert Page ID 44 20655

9 99 19560 9 999 9999 Bisdee group social support outing available 18096 Campbell Town 6774 8000 9 9 999 Services for frail aged & disabled clients Moonah 1300 227 827 9 999 9999 29 21426 22086 Deloraine 6701 2126 9 99 99 15508 Smithton 6452 9400 9 9 9999 Swansea 6257 9100 9 9 99 Services also provided in Gladstone & Scottsdale 17542 15461 Devonport 6421 0111 9 999 9999 17545 Glenorchy 6221 0999 9 9 9 99 Respite service included in-home if client unable 20052 Legana 1300 188 740 9 999999 to attend the Centre Warrane 1300 188 740 9 999999 Respite service in-home if client unable to attend 19519

East Devonport

Bisdee Community Centre

PHONE (03)

P-f Priv unded ate Se Dem Fundi rvice ent ng A Me ia Ca vaila als re ble Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

T A S M A N I A E d i t i o n 21

CHS

100

13 22 78

Glenorchy 6277 8820

Campbell Town Health & Community Services Community Based Support Social Hubs Deloraine Day Centre Emmerton Park Aged Care Facility May Shaw Social Support Groups Meercroft Care Migrant Resource Centre Home Care Regis Day Respite Tasmania - North Regis Day Respite Tasmania - South The District Nurses - Day Respite Centres

Sorell 6208 0500

The Parkside Foundation Social Support Groups Uniting AgeWell Hobart AgeWell Centre Uniting AgeWell Latrobe AgeWell Centre Uniting AgeWell Launceston AgeWell Centre Uniting AgeWell Respite and Carer Support, Tasmania Westbury Community Health Centre & Day Centre Wyndarra Community & Resource Centre

9

9

CALD; includes services for clients in Brighton,

9999 Glamorgan-Spring Bay & Sorell areas

Includes weekend services; transport can be

SUBURB

PHONE (03)

Deloraine Day Centre

Deloraine 6701 2126

integratedliving Northern (TAS)

Mowbray 1300 782 896

integratedliving Tasmania

Launceston 1300 782 896

Com pl Die ement titia ary Div n & Nu Thera ersi pis trit Exe onal T ionist t h rcis er Hyd e Ther apist roth apis Occ erap t upa y Se Phy tiona rvices l Th sio Pod therap erapis t iatr ist Psy ist cho Reg logy/C iste ou Soc red Nu nsellin ial W rse g Spe orker ech The rap ist

T A S M A N I A E d i t i o n 21

Day Therapy Centres

VisAbility Tasmania

19155

20975 99 99 arranged Mornington 6289 8800 9 18-19 19501 9 999 Latrobe 6289 8800 9 18-19 20973 9 999 South Launceston 6289 8800 9 18-19 20972 9 99 Services also available on Saturdays Hobart 1300 783 435 9 18-19 61763 9 Westbury 6701 2150 9 99 999 Day Centre operates Mon/Wed/Fri, outings included 19460 20360 Smithton 6452 2722 9 99999 Mornington 6243 6044

Aged Care Guide

Mt St Vincent

27

Notes

9

West Ulverstone 6425 2166 Hobart 6232 1222

Westbury Community Health Centre & Day Centre

Westbury 6701 2150

Wyndarra Community & Resource Centre

Smithton 6452 2722

9

9 9 99

9 9

9

9

99 9

DPS Web Advert Page ID 22086

Wellness Centre in Launceston

38351

Wellness Centre in Launceston

17529

IFC, 5 15459 Additional services available 38326 upon request Other services avail from Westbury 19460 Com'ty Health Centre 20360

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

PB

AgedCareGuide.com.au

T A S M A N I A E d i t i o n 21

Products & Services

PHONE (03)

Advert Page

DPS Web ID

ADVOCACY AND INFORMATION

Products & Services

101

PHONE (03)

Advert Page

DPS Web ID

EDUCATION AND TRAINING

Advocacy Tasmania

1800 005 131

113 37357

Family Based Care Tasmania

1800 684 098

30 19162

Family Based Care Tasmania

1800 684 098

30 19162

Polio Australia

9016 7678

53 71086

Polio Australia

9016 7678

53 71086

Family Based Care Tasmania

1800 684 098

30 19162

ASSESSMENTS

END OF LIFE

Calvary Home Care Tasmania

1800 527 272

25 19526

The District Nurses

6208 0500

27 45667

Dementia Support Australia TAS

1800 699 799

IBC 38115

The District Nurses Short Term Restorative Care (STRC)

6208 0500

27 37387

Family Based Care Tasmania

1800 684 098

30 19162

HEALTHCARE EQUIPMENT

Just Better Care Tasmania

1300 930 239

22 62083

The District Nurses Short Term Restorative Care (STRC)

6208 0500

27 37387

OneCare DVA Nursing Services

6345 2124

23, 43, OBC 37383

The District Nurses

6208 0500

27 45667

Family Based Care Tasmania

1800 684 098

30 19162

The District Nurses Short Term Restorative Care (STRC)

6208 0500

27 37387

MEDICATION MANAGEMENT Calvary Home Care Tasmania

1800 527 272

25 19526

Calvary Home Maintenance & Modifications

1800 527 272

25 37128

Family Based Care Tasmania

1800 684 098

30 19162

The District Nurses Short Term Restorative Care (STRC)

6208 0500

27 37387

The District Nurses Short Term Restorative Care (STRC)

6208 0500

27 37387

Calvary Home Care Tasmania

1800 527 272

25 19526

Calvary Home Maintenance & Modifications

1800 527 272

25 37128

Dementia Support Australia TAS

1800 699 799

IBC 38115

The District Nurses Short Term Restorative Care (STRC)

6208 0500

27 37387

Family Based Care Tasmania

1800 684 098

30 19162

PATIENT CARE EQUIPMENT

Just Better Care Tasmania

1300 930 239

22 62083

The District Nurses Short Term Restorative Care (STRC)

6208 0500

27 37387

OneCare DVA Nursing Services

6345 2124

23, 43, OBC 37383

The District Nurses Short Term Restorative Care (STRC)

6208 0500

27 37387

Calvary Home Maintenance & Modifications

1800 527 272

25 37128

The District Nurses Short Term Restorative Care (STRC)

6208 0500

27 37387

Dementia Support Australia TAS

1800 699 799

IBC 38115

Family Based Care Tasmania

1800 684 098

30 19162

ASSISTIVE TECHNOLOGY

CASE MANAGEMENT

LEGAL AND MEDIATION

MOBILITY AND EQUIPMENT

DEMENTIA ADVISORS

SAFETY AND SECURITY

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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Managing services

Managing services

Throughout your aged care journey, there may come a time where you need to make changes to the services you are receiving.

This may be because you’re going on a holiday or need to go into hospital and don’t need any services to be delivered while you’re away. Perhaps your needs have changed and your current supports no longer suit you.

Alternatively, you may like to change providers, either because you’re moving to a different area or because you’re not entirely happy with your current provider.

The process of making changes to your current services depends on the type of support you are receiving. However, the first step should be to talk with your current provider.

Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan to ensure your needs and goals are being met. If there are significant changes in your care needs they can help you through the process of reviewing your supports.

Reviewing your needs and supports may mean that you need to have another aged care assessment. For example, if you were originally assessed as having low-level care needs but your mobility has decreased over time and you would like to access higher-level supports.

You can request a reassessment by your local ACAT to determine if you’re eligible for higher-level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages.

Depending on the services you’re already receiving, you may need to consider other options, such as:

eviewing your care plan to identify alternative support options R and priorities, for example: replacing informal supports with formal supports or considering additional support services, such as support on weekends Purchasing additional private services

tilising residential care, either as short-term respite to complement U your package or as a long-term option If your current provider can’t offer the services or changes you want, you can switch to a different provider that can meet your needs.

When choosing a new provider:

ake the time to research a new provider to make sure they can meet T your needs ontact My Aged Care to get a new referral code to give to your new C provider and agree on a date to switch your services otify your current provider, in writing, to let them know you will be N terminating your services with them and from what date

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STEP

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Self-managing your Home Care Package

Be mindful that your current provider may charge an exit fee to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in your care agreement.

Self-managing your HCP After making decisions for yourself throughout your adult life, it makes sense that you would want to maintain that control by self‑managing your Home Care Package (HCP).

You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager who would commonly deal with your package on your behalf and direct the care and support you receive.

As a consumer, you have every right to exercise that freedom to self‑manage your package.

Some people who self-manage their own package find they have more choice and control over their HCP than before.

Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require.

When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.

Working in partnership

Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services.

Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process.

You will work in partnership with your provider to decide how involved you want to be when it comes to managing your care.

This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising.

When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role.

For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf.

It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self‑manage their package. w w w.A gedCareGuide. c o m.au

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Resident agreement The resident agreement is a legal agreement between you and your aged care home.

You will be provided with a resident agreement to sign, which may cover the services and fees you receive, along with your rights, as a resident of the aged care home you move into.

Your resident agreement should include the following: the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; ny circumstances where you might be asked to leave and how the a aged care home will help you find somewhere more appropriate; our rights and responsibilities as a resident of your new aged care y home; your aged care home’s responsibilities to you as a resident; ow the aged care home will deal with any complaints you, your h carer, friends or family may make; and ny other matters agreed between you and the aged care home’s a manager, within the requirements of the Aged Care Act 1997.

Signing the agreement

If you choose to enter into a resident agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to.

While there is no time limit for signing the resident agreement, it is in your best interest to finalise the resident agreement as soon as you can, as it covers your rights and responsibilities.

Since the resident agreement is a legally binding document, it’s important you understand everything in the document before you sign it.

If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you is clear.

You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement.

If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds your power of attorney.

Can I withdraw from the resident agreement?

Should you change your mind, you can withdraw from the resident agreement within 14 days of signing by notifying your aged care home of your decision in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days.

Changes can only be made to the agreement if both you and your aged care home agree. www.A g e d C a re Gu ide. c o m . a u

Resident agreement

any extra services you’ve agreed to receive and their costs;

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Extra services Some aged care homes provide ‘extra services,’ such as a higher standard of accommodation, increased entertainment options and more diverse food choices.

Some homes may have approval from the Australian Government to offer additional ‘hotel-like’ services at an additional cost to the resident.

‘Extra service’ only refers to the standard of accommodation, meals, food and entertainment, not to the level of care which is legislated to be of a high standard across all aged care homes.

Services delivered and cost may vary between providers and they should be outlined in your resident agreement.

Extra services

In some cases, the entire home is ‘extra service,’ while in others, a distinct part of that home, such as a separate building, wing or unit is dedicated to extra services.

Some of the extra services you might be offered include: A bigger room

Internet

Daily newspaper

Satellite-TV

Phone

Choice of meals

Selection of beverages, including wines, beer and spirits Special therapies, such as massage or aromatherapy Leisure/entertainment facilities

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment and any means-tested fee.

Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered.

Other providers may offer extra services as an optional package that you can choose or cancel at any time.

In this case, switching from general residency to extra service residency within the same home does not change the accommodation payment you have already agreed to when entering the home and the provider can’t charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee.

Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered.

Aged care homes that offer extra services are listed in the residential table starting on page 94. w w w.A gedCareGuide. c o m.au

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Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience.

This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.

With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds.

Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians, which has led to the government’s introduction of a number of initiatives.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language.

Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents.

The aim of clustering is to:

nhance the quality of care provided to residents from CALD E backgrounds in residential aged care facilities

romote and facilitate access to residential aged care facilities for P people from CALD backgrounds nable residents to observe religious, spiritual, cultural and E personally significant events Improve communication between staff and residents

aintain dietary customs according to the CALD backgrounds of M residents’ religious and cultural preferences

rovide social and activity programs that appropriately cater for the P needs and interests of CALD residents There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

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Cultural services

Meeting the needs of the nation’s older people from CALD backgrounds has been a growing focus of the Australian Government.

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Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities.

The PICAC initiative has resulted in:

ore aged care service providers delivering culturally appropriate M care to older CALD people etter access for older CALD people to culturally appropriate B residential and community care services

lder CALD people having a greater capacity to make informed O decisions about residential and community-based aged care To find out more about PICAC in TAS, contact the Migrant Resource Centre Tasmania by calling (03) 6221 0999.

Cultural services

Breaking language barriers

Healthcare professionals in general practice treat patients from a diverse range of cultural and linguistic backgrounds.

Many Australians speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans.

They may also have a decreased understanding of their diagnosis and less overall satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients.

The Translating and Interpreting Service (TIS National) is an interpreting service provided by the government. The service covers over 100 languages and is available 24/7 on 13 14 50.

See pages 98 –99 for a list of care homes and Home Care Package providers in Tasmania who can meet the needs of people from a range of cultures.

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Special needs groups

There are a number of groups of people that the government recognises as ‘special needs’ groups when it comes to aged care services.

Aged care providers are required to consider the needs of these groups in the provision of care:

are leavers – A care leaver is a person who, as a child or youth, C spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care.

Due to this, aged care has been flagged as an area that can cause distress and anxiety.

ulturally and linguistically diverse people (CALD) – Aged care C services that cater specifically for people who are culturally and linguistically diverse might have staff that speak a foreign language, have specific cultural activities or meet spiritual needs.

The ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’ helps providers deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 98 – 99 for a list of culturally appropriate homes and services.

isability – If you have a disability, are over 65 years of age and D currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

inancially disadvantaged – If you have genuine difficulty paying F aged care fees and charges, financial hardship provisions may apply.

These allow for your fees and charges to be reduced or waived. omeless – If you are currently experiencing homelessness/at risk H of becoming homeless, there are government-funded services that can help solve your housing problems or assist with financial or legal issues.

GBTIQ – Through the ‘National LGBTI Ageing and Aged Care L Strategy,’ the government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same options in aged care that are available to all Australians.

ural & regional clients – Services offered in rural and regional areas R will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

eterans – Veterans have a ‘special needs’ status to support complex V medical requirements, including high levels of emotional and cultural support in old age as a result of a veterans’ wartime experience.

Contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au for information about support for veterans.

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Special needs groups

boriginal and Torres Strait Islander (ATSI) – The care needs of older A ATSI people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. See pages 98 –99 for an overview of service providers that have indicated to cater for ATSI clients.

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Volunteer Visitors Scheme Older Australians experience high rates of loneliness and social isolation, but there are different initiatives to improve social connection and encourage interaction in the community.

Volunteer Visitors Scheme

The Aged Care Volunteer Visitors Scheme (ACVVS) is a program that targets loneliness and isolation in older Australians.

This initiative, from the Department of Health, uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion.

As Australia’s population ages and people are living longer, the ACVVS is becoming incredibly important for social interaction and life changing engagement.

The ACVVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home.

Older people who would benefit from the ACVVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility that prevent them from participating in social activities or other personal issues that might make it difficult to engage socially.

What service is provided?

The ACVVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship.

There is a range of different types of volunteer visits under the ACVVS:

residential volunteer visits a participant for a one-on-one visit at A a residential aged care facility.

roup residential volunteers visit a small group of residents at G a residential aged care facility who have similar interests, like gardening or knitting.

home care volunteer visits an ACVVS recipient with an approved A Home Care Package at their home.

Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, access your personal or care record information, provide any form of nursing or personal care or follow up a complaint about your care.

Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat.

To be eligible for the ACVVS, you have to be an older Australian who is at risk of/experiences loneliness, isolation or cultural loneliness.

However, you have to be receiving government-subsidised residential aged care or a Home Care Package to be eligible for visits.

For further information about the program in Tasmania, contact the ACVVS on 0477 883 942 or visit health.gov.au/our-work/aged-care-volunteer-visitors-scheme-acvvs. w w w.A gedCareGuide. c o m.au

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Supporting the rights of older people Most of the time, aged care services work well and the people who use them are happy with the service they receive.

However, sometimes a problem may arise and you may need help to speak up and have the problem resolved.

Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate.

This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs.

Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you.

An aged care advocate can assist you to exercise choice and control over your care services and work with you and your family on the best way to address your concerns with a provider.

Their services are usually free and they can give you information, advice and support for you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you.

An advocate can:

help you understand your rights and responsibilities; listen to your concerns and discuss your options;

support you and give you confidence in addressing a concern;

raise a concern with the service provider or speak on your behalf.

Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decisionmaking, elder abuse prevention and responding to harm.

Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met.

They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia or special needs.

There are free and independent advocacy services in every state and territory that provide telephone advice, community education and other assistance for older people.

The Older Persons Advocacy Network (OPAN) is a national network of nine state and territory organisations that has been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years.

The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in Australia or visit at opan.com.au . w w w.A gedCareGuide. c o m.au

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Our work fixes problems, big or small for free.

Advocacy Tasmania has been working for older people,

people with disability, mental health or alcohol and other drug issues for over 30 years. We understand our clients and we know how things work.

We provide our clients with information and options then they decide what happens next. We work only for our clients and everything we do is confidential and free.

Reach out to us to see how we can help:

Find us on socials

Freecall

Email

contact@yoursaytas.org

AdvocacyTasmania

Text

Website

AdvocacyTas

1800 005 131

0457 806 963

advocacytasmania.org.au

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Elder abuse

Advocacy

There are heartbreaking stories of older people being mistreated by the people they trust and who are closest to them.

In one instance, an 85-year-old gentleman appointed a distant relative as his power of attorney and he was neglected, unable to return to his own home, as large sums of money were taken from his bank account without permission.

Another tragic story involved a woman who became depressed and fearful because her son — who suffered from addiction — became verbally abusive and stole from her, leaving her isolated.

Elder abuse is defined as ‘any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend.’

The abuse may be physical, social, financial, psychological, sexual or negligent.

A report from the World Health Organization (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten.

As our population ages, the number of people affected by elder abuse is also expected to rise.

If you need information or advice about elder abuse, contact the national ELDERHelp line on 1800 353 374.

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Carer support There are over 2.65 million unpaid carers across Australia.

Caring for someone can be fulfilling, but balancing work, care and personal time can be challenging for some.

With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before.

There are some great support options available to assist you with practical or emotional support and you may be eligible for financial support from the Australian Government.

Support groups and counselling services

Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, sharing anecdotes and advice.

Carer support groups are completely confidential and can also help you to: discover new information; get along to education or training workshops; participate and get involved in activities.

Support lines

Several support lines and websites are available to assist carers, just like you, in looking after older people.

Some helpful support services include: arer Gateway – 1800 422 737 – helps you find local support C services; gives advice on a range of topics, such as health and wellbeing, financial and legal consideration; can connect you with other carers ational Dementia Helpline – 1800 100 500 – provides information N and support about dementia; can connect you to support services in your area, as well as provide emotional support to help manage the impact of dementia arers Australia – 02 6122 9900 – runs support programs, including C short-term counselling for carers with qualified counsellors elationships Australia – 1300 364 277 – offers a range of services, R such as counselling and mediation, by phone, online and face-to-face Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17.

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Carer support

Community-run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia).

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Memory change — is it dementia?

Are you concerned about the memory, thinking or behaviour of yourself or someone you know?

Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications.

See your doctor if you or someone close to you experience these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable.

However, major changes in memory are not normal at any age and should be taken seriously.

Dementia support

What is dementia?

‘Dementia’ is a general term to describe problems that involve progressive changes in memory, thinking, behaviour and the ability to perform regular daily activities.

There are more than 100 different types of dementia. The most common types are: Alzheimer’s disease — attacks the brain resulting in impaired

memory, thinking and behaviour

Vascular dementia — caused by poor blood flow to the brain,

depriving brain cells of nutrients and oxygen needed to function normally

Parkinsonian dementia — a chronic, progressive neurological

condition, which, in later stages, can affect cognitive functioning

Frontotemporal dementia — a disorder causing damage to brain

cells in the frontal and temporal lobes, leading to impaired social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include short-term memory loss, temporal confusion, mood swings and changes in executive functioning, such as difficulty with skill-based tasks.

Dementia can happen to anybody, but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and people. The move to residential care should be considered before a crisis forces a more urgent response.

Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.

Where can I get help?

Support is vital for the person with dementia, as well as family members.

Although the effects of dementia can’t yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. w w w.A gedCareGuide. c o m.au

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There's a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au. This page also includes information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses.

The Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers.

Changed behaviours may include: Anxiety

Eating difficulties

Depressed mood

Repeated calling out

Hallucinations

Repetitive questioning

Restlessness

Wandering

Aggression

Hoarding

Sleep disturbance

Resistive to care

Inappropriate toileting

Unwanted sexualised behaviour

Specialised support

The Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family, health and aged care professionals to better understand and respond to individual changes in behaviour and emotions.

The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia.

DBMAS has a multi-disciplinary team of experienced health care professionals, such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists and dietitians.

DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service.

For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .

www.A g e d C a re Gu ide. c o m . a u

Dementia support

Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them.

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End-of-life care

Whether you live in your own home or in a residential aged care home, when the end of life approaches, you may require additional support.

The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms.

Palliative care is divided into three subgroups: 1. Primary care — For people who only require services from their primary health care professional(s).

2. Intermediate care — Advice is provided by specialist palliative care services, but care is still given by health care professional(s).

End-of-life care

3. Complex care — For people who require care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care.

There are a number of different services that can offer extra support both at home or in a nursing home setting.

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

A qualified nurse to dress a wound or provide continence advice Household jobs like cleaning, clothes washing and ironing

elp with bathing or showering, dressing, hair care and going to H the toilet eals and other food services — assistance with preparing and M eating meals or help for those with special diets Helping to travel to shopping centres or appointments

Palliative care in a nursing home

For palliative care in a residential aged care setting, the government has developed a series of guidelines that offer support and guidance to residential aged care facilities in providing palliative care.

The ‘Guidelines for a Palliative Approach in Residential Aged Care’ outline three forms of palliative care in residential aged care, which include: palliative approach — aims to improve the quality of life for A residents with a life-limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain; handling their physical, cultural, psychological, social and spiritual needs. pecialised palliative service provision — involves referral to a S specialised palliative team or health care practitioner.

nd-of-life (terminal) care — appropriate when the resident is in E the final days or weeks of life and care decisions may need to be reviewed more frequently.

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End-of-life care

Family and friends

Providing end-of-life care can be particularly intense for family and friend carers.

While managing their own grief and the grief of others, carers will be providing high-level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families.

For more information about palliative care services, talk to your GP or contact your community health centre.

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses that have chosen to promote with Aged Care Guide ORGANISATION

PHONE (03)

EMAIL

WEBSITE (www.)

Advocacy Tasmania

1800 005 131

contact@yoursaytas.org

advocacytasmania.org.au

Anglicare Tasmania

1800 243 232

customerservice@anglicare-tas.org.au

anglicare-tas.org.au

Baptcare

9831 7222

info@baptcare.org.au

baptcare.org.au

Calvary

1800 527 272

marketing@calvarycare.org.au

calvarycare.org.au

Christian Homes Tasmania

6239 3514

info@cht.org.au

cht.org.au

Community Based Support

1300 227 827

admin@cbsaust.org.au

cbsaust.org.au

Dementia Support Australia

1800 699 799

dsa@dementia.com.au

dementia.com.au

Family Based Care Tasmania

1800 684 098

admin@familybasedcare.org.au

familybasedcare.org.au

Hobart District Nursing Service

6208 0500

enquiriestdn@thedistrictnurses.org.au

thedistrictnurses.org.au

Just Better Care Australia

1300 587 823

info@justbettercare.com

justbettercare.com

OneCare Limited

6220 1200

info@onecare.org.au

onecare.org.au

Polio Australia

9016 7678

contact@polioaustralia.org.au

poliohealth.org.au

Queen Victoria Care

6243 3100

admin@qvcare.com.au

qvcare.com.au

Respect Aged Care

1300 144 144

info@respect.com.au

respect.com.au

Southern Cross Care (Tasmania)

6146 1800

enquiries@scctas.org.au

scctas.org.au

The Salvation Army Aged Care

1300 111 227

acp.enquiries@aue.salvationarmy.org

agedcare.salvos.org.au

Trilogy Care

1300 459 190

info@trilogycare.com.au

trilogycare.com.au

Uniting AgeWell

1300 783 435

info@unitingagewell.org

unitingagewell.org

In H ome Hom Care Se eC rvic Resi are Pack es den a ge Cent tial Age s d Ca re B Day ased Ca re/SRS The re Prod rapy Ce n ucts and tre Serv ices

AgedCareGuide.com.au

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SRS Supported Residential Service

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IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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Aged Care Guide

Abbreviations...............................................................................86 Aboriginal and Torres Strait Islander (ATSI).................................108 Advocacy....................................................................................112 Aged Care Assessment Team (ACAT)...............................................9 Appeal......................................................................................72 Assessment.................................................................................9 Referrals...................................................................................71 Regions.....................................................................................88 Aged care checklist.......................................................................59 Aged care explained.....................................................................70 Aged care homes..........................................................................42 Accommodation payments.......................................................63 Accreditation and certification..................................................28 Basic daily fee...........................................................................61 Charter of rights.......................................................................46 Complaints...............................................................................28 Costs.................................................................................. 61–63 Cultural services......................................................................107 Directory listings.......................................................................81 Extra services..........................................................................106 Homes and their services................................................... 42–48 How much will I pay?......................................................... 61–63 Payment options............................................................... 61–63 Quality standards.....................................................................45 RAD & DAP................................................................................64 Where do I start?......................................................................42 Applying to a home......................................................................48 Waiting lists..............................................................................49 Vacancy....................................................................................49 Assessments..................................................................................9 Assistive technology options........................................................39 Mobility aids.............................................................................40 Technology...............................................................................39 Care leavers................................................................................109 Carer support.............................................................................115 Counselling services...............................................................115 Support groups and lines........................................................115 Centre-based care services...........................................................34 Commonwealth Home Support Programme (CHSP).....................15 Am I eligible?............................................................................16 Directory listings.....................................................................100 Types of services provided........................................................16 Urgent needs............................................................................17 What is CHSP?...........................................................................16 Who is CHSP for?.......................................................................16 Who pays for CHSP services?.....................................................17 Consumer-directed care...............................................................15 Continence...................................................................................52 Costs of residential.......................................................................61 Accommodation payments.......................................................63

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Costs of residential continued Basic daily fees.........................................................................61 How much will I pay?................................................................63 Cultural services.........................................................................107 Directory listings................................................................ 98–99 Partners in culturally appropriate Care...................................108 Culturally and linguistically diverse (CALD) people............... 98–99 Directory listings................................................................ 98–99 Daily accommodation payment (DAP)..........................................64 Daily living in a nursing home......................................................54 Day therapy centres.....................................................................37 Directory listings.....................................................................100 Deciding on a home.....................................................................50 Definition of often used terms.............................................. 82–83 Dementia...................................................................................116 Changed behaviours...............................................................116 Specialised support................................................................116 Directory index.............................................................................81 Aged care home listings....................................................94 –97 Centre-based care listings.......................................................100 Culturally appropriate homes and services...............................98 Day therapy centres listings....................................................100 Home Care Packages listings............................................... 90-92 In-home care provider listings..................................................84 Local government area (LGA) reference index...........................87 Organisation and business index............................................119 Products and services listings.................................................101 Suburb reference index.............................................................87 Town reference index................................................................87 Disability....................................................................................109 End of life.......................................................................... 118–119 Palliative care in a nursing home................................... 118–119 Residents with dementia............................................... 116–117 Services to help at home........................................................118 Estate planning............................................................................68 Enduring power of attorney and guardianship.........................76 Extra services.............................................................................106 Financial advice..................................................................... 65–67 Financial counselling................................................................66 How an expert can help............................................................65 Paying for your care..................................................................21 Financially disadvantaged..........................................................109 Flexible restorative care...............................................................36 Home care flow chart...................................................................11 Home Care Packages (HCP)..........................................................20 Approved providers..................................................................24 Are you eligible?.......................................................................23 Cost..........................................................................................24 Directory listings................................................................ 90–92 Exit fees....................................................................................27

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Home Care Packages (HCP) continued Home care agreement..............................................................24 How much you will pay............................................................26 Priority.....................................................................................23 Quality and complaints.............................................................28 Services not provided...............................................................21 Services provided......................................................................21 Types of packages.....................................................................20 How to use the Aged Care Guide....................................................4 In-home support..........................................................................84 Directory listings................................................................ 84–86 LGBTIQ.......................................................................................109 Moving into a home.....................................................................51 What you can bring..................................................................51 Making the transition...............................................................50 My Aged Care.................................................................................9 Referral code............................................................................71 Placement consultants.................................................................76 Case management....................................................................79 Choosing a placement consultant.............................................77 How a placement consultant can help......................................76 Negotiate and advocate for you................................................77 Resolving family disputes.........................................................78 Private home care........................................................................31 RAD and DAP explained...............................................................64 Refundable accommodation deposit (RAD).................................64 Regional Assessment Service (RAS).............................................10 Assessment...............................................................................70 Referrals...................................................................................72 Regaining your independence.....................................................35 Resident agreement...................................................................105 Residential care flow chart...........................................................12 Respite.........................................................................................34 At home....................................................................................34 Centre-based respite care.........................................................34 Cost..........................................................................................34 Residential respite....................................................................34 Restorative care............................................................................36 Departure/exit fee....................................................................27 Short-term restorative care............................................................8 Special needs groups.................................................................109 Support at home..........................................................................13 Transition care..............................................................................35 Useful phone numbers and websites.............................................3 Veterans.......................................................................................32 Waiting for residential care..........................................................49

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Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

www.DisabilitySupportGuide.com.au

Matt

Ed

id Dav

Dementia can affect us all.

We’re here to help.

Dementia Support Australia provides support to health care professionals, carers and people living with dementia who are experiencing behaviours and psychological symptoms of dementia.

Free 24/7 nationwide support

1800 699 799 dementia.com.au