Downey Dashboard - May 2025

City of Downey – Outreach & Engagement May 2025

95

71

5

Client Interactions

Clients Enrolled

Positive Exits

54 Total Services (Case Management, Transportation, Documentation, Medical/Mental Health Treatment, etc.)

9

3

Case management and referrals

Exits to Shelter

2 Exits to Temporary Housing

SUCCESS STORY

agencies to connect clients with

A senior couple reached out to City

specific care requirements

Net when they were unable to pay for their motel stay after losing their

0 Document-Ready Clients (This process takes about 3-6

0

months on average to gather ID

Exits to Permanent Housing

certificates, and medical

and Social Security cards, birth documentation

OUTREACH HOT SPOTS:

(City Net partners with outside

apartment in February 2025. Case managers immediately went to work enrolling the clients into the program to be able to bridge them at the motel in which they were currently staying.

After

securing

their

immediate

shelter, the couple began applying for senior housing opportunities but were unable to meet (continued on page 3).

The team received various calls from the city for service up and down Lakewood Blvd. Another street that received multiple calls for service from the city was Florence Ave. The team engaged the folks on these two boulevards, but many individuals refused services. City Net partnered with the city of Downey’s Homeless Solutions Manager to find and engage individuals on the listed streets.

SUCCESS STORIES •

(Continued from page 1) the income requirements or afford application fees in several cases. So, the case managers researched other affordable senior housing units that they would qualify for and arranged application appointments for the couples. City Net provided direct transportation for the appointments and paid the application fees for the couple, to give them their best chance for success. To their surprise and delight, they were approved soon after and received their move-in date for early June!

•

Case managers collaborated to assist a client who was working on obtaining his essential documents to apply for government benefits, a challenge without a reliable way to connect to the internet. While the team was making progress, the client unfortunately disappeared for a month while enrolled. While the team looked for the client during outreach, they only received word about the client's whereabouts in late May, from the Pacific Clinics Team. The client had met their caseworkers in La Mirada, having no recollection of the previous months due to suffering a seizure. After the client recovered in a hospital, Pacific Clinics transported them to Downey City Library and met with City Net case managers again. The case managers offered a shelter placement to help the client achieve a sense of stability, which he readily accepted and completed the intake appointment on the same day. Thankful to have a shelter where people were looking out for them, the client is now reassured that they will make progress in achieving their goals and obtaining their benefits.

Positive exits indicate clients moved off the streets or out of shelter into a more stable living situation.

Temporary housing includes rehabilitation programs, institutional care facilities, and all transitional housing placements.

Permanently housed clients rent a private residence where they may receive ongoing subsidies or have moved into a residence with family or friends permanently.