City of Downey – Outreach & Engagement June 2026
132
98
8
Client Interactions
Clients Enrolled
Positive Exits
112 Total Services (Case Management, Transportation, Documentation, Medical/Mental Health Treatment, etc.)
19
7
Case Management and referrals
Exits to Shelter
(City Net partners with outside agencies to connect clients with specific care requirements)
0 Exits to Temporary Housing
1 Exits to Permanent Housing
For the last three months, case managers have worked to build a rapport with a young man experiencing homelessness on the streets of Downey. In June, City Net received a service request from the
1 Document-Ready Clients (This process takes about 3-6 months on average to gather ID and Social Security cards, birth certificates, and medical documentation)
OUTREACH HOT SPOTS:
SUCCESS STORY
City of Downey regarding a young man who had slept on a bus bench and was interested in shelter. Upon arrival, case managers recognized the young man from their previous attempts at proactive
outreach and were pleased to hear that he
was
ready
to
enter
a
shelter
(continued on page 3).
After repeated calls from unhoused individuals in the area, City Net outreach teams worked along Bluff Road to provide supportive services. Case managers at the location assisted with enrolling and coordinating appointments for individuals in the area, working towards shelter or housing. Case managers accomplished this work with the help of local city officials to connect clients to shelter referrals and requested services.
SUCCESS STORIES •
(Continued from page 1) Unfortunately, City Net had no immediate placement options available, and case managers ended the meeting by submitting an interim housing referral to Los Angeles County. The following day, case managers received an update that
the young man was matched to Boyle Heights Tiny Hom Village immediately worked to locate the client. Upon sharing the good news, the young man was amazed at how fast he had been matched to a shelter and accepted transportation to visit the site right away. After a tour of the facility, the client agreed it would be a comfortable fit to start his journey toward permanent housing and completed his intake appointment. His case managers saw him through the process, pleased that taking the few months to build up a sense of trust between the client and City Net helped aid in his shelter placement. •
After being unhoused and living out of his vehicle for the better part of a year, a gentleman began working with City Net in October 2025 to receive housing navigation services. Case managers have steadily worked with the client over time, helping him update and compile all his essential identifying documents before searching for potential rental units. During their meetings, case managers supported the client as he applied to all the housing opportunities that City Net could find, but he was never approved for a rental. The repeated cycle of applying and being denied continued until May 2026, when the client was approved for a unit by West Star Property Management. City Net worked with the property staff to coordinate a move-in date for the client and payment for the security deposit to secure the client's housing opportunity. Since his case managers had taken the time early on in the client's program to update all of his essential documents, they were able to easily submit the required paperwork by the end of the month, confirming the client's move-in date for June. When the client was set to move in, case managers met him at his new place to ensure that he was prepared for the process and had the essential supplies he needed to start a new chapter of his life. The client thanked City Net for the continuous assistance and support that led him to find a place to call home.
Positive exits indicate clients moved off the streets or out of shelter into a more stable living situation. Temporary housing includes rehabilitation programs, institutional care facilities, and all transitional housing placements. Permanently housed clients rent a private residence where they may receive ongoing subsidies or have moved into a residence with family or friends permanently.