City of Downey – Outreach & Engagement
April 2026
Client Interactions Clients Enrolled Positive Exits
Total Services
(Case Management, Transportation, Documentation, Medical/Mental Health Treatment, etc.)
Case Management and referrals
(City Net partners with outside agencies to connect clients with specific care requirements)
SUCCESS STORY
Document-Ready Clients
(This process takes about 3-6 months on average to gather ID and Social Security cards, birth certificates, and medical documentation)
One client has been working with City Net since 2024, as she was interested in services but was not comfortable entering a congregate shelter. Over the past year, the team has helped the client access much-needed resources to become document-ready while exploring shelter opportunities that would match her needs. By April, the client had obtained a replacement Social Security Card, a Social Security benefits award letter, verification of disability, and an emotional support letter for her dog (continued on page 3).
Teams focused outreach efforts along Firestone Boulevard once again, as they received calls for assistance behind businesses like the LA Fitness. Case managers were able to connect new clients with mental health services and interim housing placement..
SUCCESS STORIES
• (Continued from page 1) All the documents were sent to City Net's office to ensure they arrived safely, allowing her case managers to ensure that the documents would not be lost or damaged while she continued her housing search. Recently, the client was invited to apply to a batch match universal housing application for the Weingart Whittier Greenleaf Permanent Supportive Housing unit that is opening in a few months. With the case manager's assistance, she completed the application online and had all of the necessary documents ready to submit. Shortly after she submitted her application, her case manager coordinated an in-person interview with Barker Property Management to familiarize the client with the potential housing opportunity. While she is still waiting to hear back on the result, her case managers expect her application to be approved in May.
• Case managers have been visiting a client regularly while conducting street outreach, but for the last several months, the client has declined services whenever they were offered. In April, the client noticed the team while they had out and proactively approached them to ask for assistance. While she had been hesitant to enroll in services before, the consistency with which City Net checked in had built up a sense of confidence that she could depend on her case managers for support. As her first goal, the client asked for assistance activating her EBT card and obtaining a phone so that she could stay in regular contact with the team. The case managers provided transportation to the Department of Social Services to assist the client with activating her EBT card before helping the client get a phone. Upon returning to Downey, the client agreed to continue checking in with the team and to reach out when she needed assistance.
• For the past year and a half, City Net has been working with a woman who was seeking housing services when case managers met her during an outreach call. After enrolling, the team learned that she had been in two different shelters and had temporarily tried to relocate out of state, but none of those paths had led her closer to permanent, stable housing She had returned to California looking for assistance with family resources, as she learned that she was pregnant and wanted to find a way to stay off the streets more than ever. She and her partner worked with City Net to explore all shelter options in the area that would lead to permanent housing, leading the team to submit a referral to LA County's Family Solutions Center. Within two weeks, the client scheduled a pre-screening appointment and received an intake date for crisis housing with Union Station Homeless Services Since the organization will help connect her and her partner with housing resources, she can focus on caring for her health during her pregnancy.
Positive exits indicate clients moved off the streets or out of shelter into a more stable living situation. Temporary housing includes rehabilitation programs, institutional care facilities, and all transitional housing placements. Permanently
