Guest Directory

We’re glad you’re here. And we’ll do everything we can to make sure you’re glad, too.

At DoubleTree by Hilton, we put back some of what travel takes out. That warm, yummy chocolate chip cookie was just a start. You’ll also find a whole bunch of other pleasant surprises and special services that are designed to anticipate your needs and make you feel welcomed and well cared for. We’ve also set up CareLine so 24 hours a day, 7 days a week, 365 days a year, you are just one button-push away from a friendly voice that’s ready to help in any way possible.If for any reason you are not satisfied with your stay, let us know and we’ll And to show how much we value your visit, we encourage you to sign up for the Hilton Honors™ reward program. Available to any guest, all you have to do to start earning special gifts and free nights is call the Front Desk or make a quick stop at DoubleTree.com. We promise, it’s easy to sign up and you’ll rack up reward points fast.

For now, make yourself comfortable. After all, that’s what a hotel room issupposed to be all about, isn’t it?

Your Team at DoubleTree by Hilton Bangkok Ploenchit

As a Hilton Honors member, you can earn more Points than any other hotel loyalty programme. Hilton Honors members can earn up to 20 Points per USD$1 spent on your stays and continue to earn unlimited Points with our Milestone Bonuses. Members also enjoy benefits like 5th night free on reward nights, Elite Rollover nights, Elite Status Gifting and more!

Hilton Honors members enjoy perks with every stay such as our best price, free standard Wi-Fi, Digital Check-in, Choose Your Room and Points towardsfree nights.

Earn 10,000 Bonus Points on every 10th night, after you reach 40 nights in a calendar year with our Milestone Bonuses. Earn even more Points when youuse a Hilton Honors American Express credit card.

Use your Points to bid on once-in-a-lifetime experiences, or pool your Points with family and friends to share incredible travel experiences together.

Through the Hilton Honors app, you can choose your room, check in, order yourfavourites to your room before you arrive and unlock your door with your phone.

Forget something? Need something? Want something? Just call the CareLine.

We want this to be a great stay, and we know that the details make all the difference.

Our check-out time is 12:00pm, but if you need more time, give us a call and we’ll make arrangements.

Did you forget something? No worries. We’ve got a wide range of personal care items we’re happy to share. Just call the CareLine or stop by the Front Desk.

We want everyone to enjoy every corner of our hotel. But if we’ve missed something or made it difficult in any way for you to get around with a wheelchair,cane, service dog or other aid, please let us know and we’ll do everything we canto make it right and make you more comfortable.

We know the world is getting noisier with a range of ringers and alerts. So if you’dlike to tune out and turn it all off, just let us know and we’ll be sure any call goes directly to voicemail. Simply call the CareLine.

Let us know when you want to be awake and we’ll not only give you a call, we’ll say good morning, too. Simply dial Wake-Up.

We know that when you’re ready to leave, you want to be on your way, quickly.

So at DoubleTree, every guest who pays with a credit card receives automatic check-out. You’ll find a final statement slipped under your door the morning of your check-out day. If everything looks as you expected, you’re set to go.

Of course, if you have any questions, just call or stop by the Front Desk.

We understand and respect your need for privacy. The hotel reserves the right tovisually inspect all guest rooms every 24 hours to ensure the well-being of our guests and confirm the condition of the room.

A range of services are available for your convenience, all within easy reach.

Travel can take its toll on your clothes. Let us freshen things up for you. If your clothes are crumpled, stained or simply worn for too many hours, put them into the laundry/dry cleaning bag you’ll find in your wardrobe. Use the instruction card to tell us your preferences and then call the CareLine to arrange a pick up or drop your laundry off at the Front Desk by 9:00am and it will be returned the same day before 7:00pm. We’ll have everything cleaned up in a jiffy.

When you invite friends, colleagues or clients to a meeting at DoubleTree, you can be sure that everything will run smoothly. We’ll make sure the details are dialed in so you can focus on everything else you need to do. We’d love to give you a tour ofour facilities. Just stop by the Front Desk.

We’re happy to give you a hand with your luggage pickup and/or day storage.

Simply call the CareLine for assistance.

Our concierge is happy to arrange licensed child care. Call the CareLine.

Whether you’re here on business or just need to check in to the office once or twice,we’ve got everything you need to have an office away from your office. The business center is located on the seventh floor. Anything else you need? Just ask.

We work hard to ensure every guest room is as safe as can be. But we do encourage all guests to use extra precautions with especially valuable or personalitems like jewellery or passports. We’ve provided you with a small, inroom safe with easy-to-use instructions.

Stay on top of your game, even when you’re on the road. We’re just steps away onthe seventh floor.

Hours: 24 hours, 7 days a week

Whether for fun or exercise, there’s nothing quite as refreshing as a dip in a pool.Located on the seventh floor, you can have your water-time fun almost year-roundwith the tropical weather. No need to bring towels – there are plenty provided at the pool – but do practise extra care because our pools doesn’t include lifeguards.Hours: 6:00am – 10:00pm

Now you can enjoy the details that make your DoubleTree visit special at home.Visit our Sweet Dreams Collection for bed and bath at DoubleTreeAtHome.com.

International Direct Dial (IDD) calls are charged per minute.

For IDD inquiries, call the CareLine. Rates for IDD calls are below:

Room-to-Room

Dial 3 + Room Number

Local

Dial 9 + Number

THB 15 per call

Mobile

Dial 9 + Number

THB 15 per minute

Long-Distance Domestic

Dial 9 + Area Code

THB 15 per minute

+ Number Toll-Free and Collect Call

Dial 9 + Number

First 60 minutesare free, then THB 10 per minute

Asia, Australia, Africa,

Dial 9 + 001

EU, U.S., Canada

+ Country Code

THB 80 per minute

+ City Code + Number North and South America

Dial 9 + 001

THB 120 per minute

+ Country Code + City Code + Number

*All prices are in Thai baht and subject to 10% service charge and applicable government tax.

Maybe you’ve already covered enough ground for today. We make it easy for you to enjoy a delicious meal without leaving the hotel. And if leaving your room seems like a bit too much effort, just call room service and we’ll deliver something wonderful right to your door. Our chef uses the freshest ingredients, combines them with a dash of creativity, throws in some elements of surprise, and serves up pure deliciousness.

Lobby Level A full-service restaurant serving breakfast, lunch and dinner. Our daily breakfast buffet offers made-to-order omelettes. The casual dining menu features a widevariety of cuisines blending fresh ingredients with imaginative presentations andoutstanding value. Enjoy an afternoon tea, coffee or evening cocktails by the bar,conveniently located next to the reception.

Breakfast: Monday to Friday 6:00am – 10:30am,Saturday to Sunday 6:00am – 11:00am Lunch: 11:30am – 2:30pm Dinner: 5:30pm – 11:00pm Bar: Daily 11:00am – 11:00pm

Whether you are having an intimate dinner for two in your room or breakfast before the big meeting, something delicious can be delivered to the comfort of your room. Take a look at the Dine-In menu and check out some of our local favorites. Just dial Room Service.

Hours: 24 hours

Breakfast at DoubleTree gives you an excellent reason to rise and shine.

You’ll find exceptional coffee and gourmet teas to get your motor running, as well as a range of healthy options like granola, yogurt, whole grain breads and cereals –and even some sweet treats – to give you what you need to take you through your busy day.

Hours: Monday to Friday 6:00am – 10:30am, Saturday to Sunday 6:00am – 11:00am

Why leave the comfort of your room just for breakfast? We’ll be happy to bring a delicious meal right to you. Just use the checklist on the door hanger to let us know what you’d like. Leave it on the outside door handle by 3:00am. Then stayin bed and enjoy your morning coffee in your pajamas.

One of the best things about travel is trying new restaurants and exploring the area. Let us help you find the perfect activity or delicious meal – our concierge knows just what will delight your taste buds, agree with your wallet, and provide you with a wonderful memory to take home with you. Of course, we’re happy to make reservations, call a cab, or send you out with a map, too!

5-minute drive Take a jog or a stroll – no matter what pace you want to set, we’ve got some lovelytrails for exercise and relaxation right next door at Lumphini Park, an urban oasis of tranquility, fresh air and shade. It connects city dwellers to nature and is home to various flora and fauna. With 500,000m2 of space, this park is perfect for a leisurely jog or an evening stroll.

9-minute drive One of the largest aquariums in Southeast Asia, Sea Life Bangkok Ocean World is located inside the Siam Paragon shopping mall. With over seven zones to explore,this underground aquarium also houses Thailand’s first 4D theater with a 25-minutevirtual reality adventure, perfect for a rainy day or to escape the heat of the day.

9-minute drive One of the largest and most popular malls in Thailand, offering a wide variety of international high-end fashion brands, Sea Life Bangkok Ocean World aquarium and a range of entertainment options including cinemas and bowling alleys.

15- minute drive Heaven for foodies or anyone with a sense of adventure who loves vibrant street-side cuisine. A day spent exploring the many market alleys and street food vendorsis sure to be a memorable and delicious one.

16- minute drive Sing Sing Theater is a sophisticated award-winning bar meets nightclub. Startthe evening with creative signature cocktails and premium drinks in an interior reminiscent of 1930s Shanghai. Finish the night with music and performances from the best DJs, musicians and entertainers from around the world.

20-minute drive For 150 years the Thai Kings called this complex of buildings home. Built in 1782, they are the city’s most famous landmark and the spiritual heart of the Thai kingdom.

20- minute drive Wat Pho, also known as the Temple of the Reclining Buddha, is a must-visit forany first-time visitor in Bangkok. It’s one of the largest temple complexes in thecity and is famous for its giant reclining Buddha that measures 46 metres longand is covered in gold leaf.

21- minute drive Once popular only among wholesalers and traders, Chatuchak Weekend Market has transformed into a must-visit destination for travellers. With over 8,000 stalls selling almost anything you can think of – from clothing and accessories to furniture and home decoration – everyone is sure to find something they love.

22- minute drive Located on the banks of the Chao Phraya river, Wat Arun is one of the most stunning temples in Bangkok. It is made up of colorfully decorated spires andstands majestically over the water at 70 metres tall.

Unfortunately, emergencies and accidents do happen. While we’ve taken many steps to ensure our hotel is safe and secure for you, we’d like to point out a variety of ways you can further protect yourself from the unforeseen, and also provide instructions on what to do in case of an emergency. Whatever happens, first and foremost, please be assured that our hotel staff is highly trained to handle the unexpected. We have a specialized Emergency Response Team, as well as a range of Security and Engineering staff that are skilled at protecting our guests and your property, as well as the hotel itself.

We’d like to recommend you take just a few minutes to look around and make a mental picture of where fire extinguishers, fire exits and windows are located.

Count how many doors are between your room and the nearest fire exit. Take a moment to review the evacuation plan card on your door. While none of us likes toconsider the possibility of a fire, having this information in the back of your mind can be extremely useful in the heightened circumstances of a real emergency. A couple of minutes invested in precautions means you’ll be better equipped tohelp yourself and your loved ones, should the need arise.

Here are some gentle reminders. Just because we care.

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Go ahead; lock the door behind you when you come back to your room.

In fact, use all the locks we’ve provided. While you’re at it, make sure any doors connecting your room to an adjoining room are also locked.

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Make sure you know who is on the other side of the door before opening it. If someone unexpected knocks and says he or she is a hotel employee, take a moment to call the Front Desk and check. If he or shereally is an employee, we promise they will not be offended.

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If it’s dark out, use the front entrance of the hotel.

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Treat your key card like your car keys. It’s safest in a pocket, wallet or purse. We also offer in-room safes and a hotel vault for the really valuable stuff.

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Don’t be afraid to speak up. If you see anything at all that seems evena wee bit suspicious, call us. We’d much rather check it out and find out it’s nothing, than have a situation escalate or go unnoticed.

Fires are fortunately extremely rare occurrences. And we have a wide range of security measures already in place, from alarms to sprinkler systems. But if you see smoke or flames, take immediate action.

Here’s what you need to do: •

If the fire is in your room, get out right away, close the door behind you, get to the closest fire alarm, and pull the alarm. Don’t take the time to collect your personal belongings. You may waste precious minutes, and the sooner you report the fire, the more likely it is your items will be saved.

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If you hear a fire alarm, first see if there is smoke in your room. If there is, roll out of bed and crawl along the floor to the door. Because smoke and gasses will rise, the air at the floor is the most fresh.

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If there is no smoke, grab your key and head to the door, but don’t open it. While your first instinct will be to flee, fast, it’s important that you first feel the door and handle. You’re looking for heat, which will tell you there may be active flames on the other side. If it’s cool to the touch, open the door slowly, but be ready to slam it shut immediately ifyou see flames. If there is a fire in the corridor, the safest place for youto be is in your room, behind the door.

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If the door is cool, and there are no flames on the other side, look into the corridor. If it’s clear, close your room door and walk to the nearest exit; if you see smoke, get low, stay close to the wall, and crawl to thenearest exit.

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Do not use the elevator. It is dangerous for you to use.

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Walk down the nearest stairway and try to remain as calm as you can.

Holding the handrail will help. If you encounter a lot of smoke in the stairwell, leave the stairway at the nearest floor and find an alternativeroute out of the hotel.

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If you must stay in the room, grab some towels, drench them with water, and use them to block smoke from seeping in around your door.

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Cover your nose and mouth with a cloth to protect yourself from inhaling smoke.

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Turn off the heater or air conditioner.

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Fill the tub with water and grab the ice bucket – it can be used to bail water onto flames.

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Call the CareLine, Front Desk or anyone you can so they can report the fire to emergency crews.

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Grab a sheet and wave it from the inside of your window to signal whereyou and the fire are.

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Remove drapes from the windows, but do not break the windows.

Openwindows can cause a dangerous back draft.

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If you must leave your room, be sure to stay low and crawl along thefloor, near the walls, where the air is most fresh.

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As difficult as it may be, try to stay calm and listen for instruction.

Hotel staff members are highly experienced and trained in assisting guests in the unlikely event of emergencies. Your safety is always ourgreatest concern.

Our staff monitors weather advisories and has plans in place to assist you if a severe weather event does occur. You will not hear any alarms, but our staff will keep guests informed and begin preparations to ensure your safety. Feel free to contact the Front Desk if you have any concerns. But in the event of severe weather, please take note of the guidelines.

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Stay calm. A clear head is essential to following directions and making appropriate decisions.

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If you are indoors, do not go outside. Blowing and falling debris can bedangerous.

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Move away from all glass windows and doors so you will not be hit by glass if blowing debris breaks a window. Move away from furniture thatcould fall on you. If possible, move to an interior corridor away from windows and doorways.

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If you are in your room, close your drapes, go to the bathroom, close the door behind you, and get into the tub or shower. This area offers you the best protection.

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Do not use the elevators or stairs until you are told it is safe. Remain insafe areas until the ALL CLEAR notice has been given.

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Follow all emergency instructions. Guests will be alerted by audible alarm and announcement.

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Should bad weather cause a power outage, the hotel is equipped withan emergency power generator and emergency lamps.