American Towman Magazine - January 2025

The Road Calls

TOWMAN OF THE YEAR

Utah’s Barbara Christensen BATTLING BUSINESS CHALLENGES IN 2025 STAGGERING STATISTICS: CRASH RESPONDER SAFETY WEEK MASTERS OF CHAOS— VIVID VISUALS

TowIndustryWeek.com

JANUARY 2025 AmericanTowman.com

$10

Volume 49 Issue 1

Contents

January 2025 Cover Feature

20

Towman of the Year

by Stephanie Marchese

Barbara Christensen has a rich legacy of perseverance and family dedication to the towing industry and the safety and livelihood of tow operators.

Photo courtesy of Barbara Christensen

Features

16

Battling Business Challenges in 2025 Overcoming Obstacles

by Randall Resch

36

Departments 6 8 10 11 12 16 24 30 34 44 54 55 56 58 65

The Walkaround News Share Road Tools Zoom-In Hands-On Tech Tow Manager Classic Wrecker Towman Safety Ad Index Towman Health Towman’s Market Supplier Scoop My Baby Lowdown Adventures of A.T.

Balancing Act Precise Handling of a Teetering Tractor Trailer

by Steve Temple

48

Masters of Chaos—

Vivid Visuals

by Steve Calitri 4 • January 2025 | Towman.com

First on the scene since 1977

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AmericanTowman.com | January 2025 • 5

The Walkaround Shining Examples We at American Towman start the year off with reflection. We especially reflect on last year’s accomplishments made by an individual that has had a notable impact on our industry.

Strength, perseverance, and tenacity are all traits that embody the 2025 Towman of the Year. Not for Dennie Ortiz the first time, this honor belongs to a formidable Publisher female. Barbara Christensen is a shining example of one women’s resolve to enact positive change to an industry in need.

Congratulations Barbara!

As you prepare your business for the coming year, be sure to read Randall Resch’s article on Overcoming Obstacles. Randy drills down on the perennial problems that tow companies face and offers specific solutions to help combat these challenges.

Incident Commander is just one of the many hats towing professionals wear, often taking charge of chaotic scenes to ensure safety, coordination, and quick clearance. We recognize the extreme efforts of these individuals by showcasing photos of the major crashes they supervised. View the accident scenes that earned these towers the title of Masters of Chaos.

This year we welcome two new contributing writers from the Emergency Responder Institute, Todd Leiss and David Lewis. In this month’s Towing Safety department, Todd reports on the events that took place during Crash Responder Safety Week held in Washington D.C. He covers the various initiatives and state proclamations that were implemented to raise awareness of the dangers all first responders face on today’s roadways. And Todd’s colleague, David Lewis, takes our readers through one tower’s journey overcoming PTSD that he developed after working tragic accidents.

We are excited to continue to bring you valuable information in 2025 to help you and your business grow, thrive, and succeed.

Wishing you a prosperous and Happy New Year! As always stay safe out there!

Alarming Numbers Some solemn statistics really stand out in this issue. According to the Emergency Responder Safety Institute (see chart in the article by Todd A. Leiss on p. 30), over the last six years, a total of 103 tow operators were killed in struck-by-vehicle incidents.

Surprisingly enough, that’s nearly as many fatalities Steve Temple as law-enforcement officers hit by vehicles in the line Editor of duty (118 deaths). And there were many senseless losses of firefighters/EMS, road workers, and DOT personnel as well (293 individuals in all as of late November 2024).

While we share in grieving over these deaths, we also feel a weighty responsibility to continue taking action to minimize such tragic numbers.

We join in supporting the Move Over Law Day Resolution (S.Res.913) that increases public awareness of SDMO laws which strongly enforce the need for drivers to slow down and move over when they see any incident responder on the side of the road. We deeply hope this measure will have a positive effect in the coming New Year.

6 • January 2025 | Towman.com

Dennie Ortiz Steve Calitri Steve Temple Randall Resch Terry Abejuela David Kolman Mark Lacek Brian Riker George Nitti Henri “Doc” Calitri Paul Stephens

Publisher & President Editor-In-Chief Editor Operations Editor Field Editor, West Chassis Editor Repo Run Editor Contributing Editor Contributing Editor Contributing Editor Contributing Editor

Editorial Board Tommy Anderson Bill Johnson Kurt Wilson Tasha Mora Ron Meyers

Dallas, Texas South Hadley, Mass.

Creve Coeur, Ill. Austin, TX. Cambridge, OH.

American Towman Staff President AT Expo Corp.

Art Director Advertising Sales Mgr. Senior Account Exec.

Regional Advertising Sales iMarketing Manager Finance Manager Conferences & Events Sr. Mgr. Events Manager Publisher’s Assistant Registration & Subscription Mgr. ATTV Producer Customer Service

Henri “Doc” Calitri Anne Ruzsilla Dennie Ortiz Ellen Rosengart Peggy Calabrese Ryan Oser Lisa Ciraldo Ilce Negri Bryna Stankiewicz Stephanie Marchese Andrea Wynn Emily Oz Henri Calitri

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AmericanTowman.com | January 2025 • 7

News Share California Tightens Fuel Rules The California Air Resources Board (CARB) approved significant updates to its Low Carbon Fuel Standard (LCFS) on Nov. 8, aiming to reduce the carbon intensity of transportation fuels by 30% by 2030, and 90% by 2045. These changes impose stricter regulations on biofuels, including tracking feedstocks and prohibiting palm-derived fuels from receiving credits.

The updated LCFS limits the use of soybean, canola, and sunflower oils in biodiesel, capping these at 20% of a company’s reported production starting in 2028. Biomethane crediting phases out by 2040, while hydrogen fuel must meet 80% renewable content by 2030.

Industry groups like Clean Fuels Alliance America and the Coalition for Renewable Natural Gas praised the updates but emphasized the need for ongoing collaboration to support sustainable fuel production and innovation. California continues to lead in reducing emissions, with 75% of its diesel pool now renewable.

Source: biodieselmagazine.com

Towers Battle the Northeast and Midwest Blizzard As a massive lake-effect snowstorm swept across the Midwest and Northeast in December, tow truck operators worked tirelessly to keep highways clear and assist stranded motorists. From Cleveland to Buffalo, and down through Pennsylvania, heavy snowfall made travel treacherous, with drifts exceeding six feet in some areas.

Mike Stevenson, a tow company owner based in Ohio, described the conditions as some of the worst he’s seen.

“We were pulling cars out of ditches and helping semi-trucks regain traction,” he stated. “You just do what you can to keep people safe.”

In Buffalo, Kimberly Stolar shared her relief after finally making it home from a white-knuckle drive. “The roads were brutal, but seeing tow trucks out there gave me some comfort. They’re the real heroes,” she noted. Brenton Davis, a local official, praised their efforts: “These guys are the lifeline when Mother Nature strikes.”

Source: nytimes.com

8 • January 2025 | Towman.com

Cummins to Pay $2 Billion in Emissions Settlement

Cummins Inc. will pay $2 billion to settle a U.S. Department of Justice (DOJ) investigation into allegations of using defeat devices in Ram pickup truck engines. While the Columbus, Indiana-based company admitted no wrongdoing, it will pay a record $1.675 billion civil penalty under the Clean Air Act and allocate $325 million for pollution mitigation.

The DOJ alleges that defeat

devices—software or parts bypassing emissions controls—were installed in 630,000 Ram 2500 and 3500 trucks from model years 2013 to 2019. Additional emissions violations were tied to 330,000 trucks from model years 2019 to 2023. These devices reportedly caused excessive nitrogen oxide emissions, potentially leading to long-term respiratory health issues, according to Attorney General Merrick Garland.

C u m m i n s emphasized its cooperation during a four-year review involving the Environmental Protection Agency, California regulators, and federal officials.

The company stated there was no evidence of bad faith by its employees.

Source: ttnews.com A 6.7L Cummins diesel engine on display at the 2024 Chicago Auto Show.

Tow Company Owner Charged in Alleged Scheme A towing company owner from Rensselaer, New York has been charged with using his business to steal and sell vehicles from parking lots across the area, announced New York Attorney General Letitia James.

John F. Rivers, 43, owner of Rivers Asset Recovery, faces multiple felony charges, including grand larceny and scheme to defraud, for allegedly stealing 17 vehicles valued at $230,000 over nearly two years. Investigators revealed that Rivers used his towing contracts with local businesses to remove cars from parking lots, later selling them to scrapyards or used car dealerships without notifying their rightful owners.

State law mandates towing companies notify vehicle owners within five days and hold cars for 30

NY Attorney General Letitia James. days before claiming titles. However, Rivers allegedly bypassed these regulations, selling cars within days of towing. Rivers could face up to 20 years in prison if convicted.

Source: msn.com

News Share

Towmen Join Procession

for Fallen Florida Deputies

Hundreds gathered in Royal Palm Beach, Florida to honor three fallen deputies: Corporal Luis Paez, Deputy Ralpha “Butch” Waller and Deputy Ignacio “Dan” Diaz, who tragically lost their lives in the line of duty. Officials said the deputies were off the roadway waiting for Law enforcement motorcycles lead as tow trucks honor battery cables with their three fallen deputies. marked PBSO motorcycles of the towing community, who raised when a woman driving an SUV tried flags high along the funeral procession to pass a slower-moving vehicle. She route on State Road 7. allegedly overcompensated, veering “They help us; we help them,” into them, and all three deputies went said one tow truck operator, echoing airborne. The solemn event drew law the bond between first responders. enforcement officers from across the Timothy Day, with Sisters Towing, country, their presence marked by a sea described the emotional gravity of the of red and blue lights illuminating the moment. “I just couldn’t believe it,” he community’s collective grief. Among said, reflecting on the tragedy. those paying tribute were members Source: youtube.com

FTC “Junk Fee” Rule Announcement On December 17, 2024, the Federal Trade Commission (FTC) released its “Junk Fee” rule and it does not include the towing industry. The final rule is a significant reversal by the FTC and completely avoids any pricing implications for the majority of US businesses including the towing and recovery industry.

The final rule, which is now available on the FTC’s website, is a remarkable improvement that will leave the towing and recovery industry completely out of harm’s way.

This year, TRAA advocated for this outcome for the towing industry following the Federal Motor Carrier Safety Administration’s (FMCSA) request to the FTC for the inclusion of “predatory towing” practices in the rule. These efforts resulted in both a bi-partisan letter from Congress to the FTC urging the agency to leave the towing industry out of the rule, and the U.S. House Appropriations Committee Financial Services and General

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Government appropriations report for Fiscal Year 2025 including pro-industry language position.

In other news, TRAA celebrates the passage of the Move Over Law Day Resolution (S.Res.913) in the U.S. Senate.

As with past House and Senate versions, TRAA is proud of their part in assisting with several of the cosponsors and generating support for the resolution. The passage of these SDMO resolutions undoubtably increases public awareness of Move Over Laws and the need for drivers to slow down and move over when they see any incident responder on the side of the road.

TRAA deeply appreciates the support of every stakeholder who contributed to making the passage of this resolution possible.

Diesel Prices See Largest Drop of 2024 The U.S. average diesel price fell 8.2 cents to $3.458 per gallon for the week ending Dec. 9, marking the largest weekly decline of the year, according to the U.S. Energy Information Administration. Diesel is now 52.9 cents cheaper than the same week in 2023, offering relief to the transportation industry.

California led year-over-year price declines, dropping 74.4 cents to $4.623 per gallon, though it remains the most expensive state for diesel. The Rocky Mountain region recorded the steepest weekly drop at 10.2 cents, lowering its average to $3.329 per gallon, a 72-cent decline compared to last year.

Regional highlights include: • Prices fell 6.2 cents to $3.535. The Lower Atlantic saw the steepest drop at 7.5 cents, bringing its average to $3.432.

• A 9.6-cent decline brought prices to $3.425, down 47.5 cents from last year.

• The lowest national average of $3.130 reflected a 9.7-cent weekly decline, 51 cents less year-over-year.

Diesel’s sharp drop continues to ease costs for logistics operators as year-end approaches.

Source: ttnews.com

Iowa Towing Industry Fights Back

Iowa’s towing industry is pushing back against criticism as lawmakers weigh new regulations. An investigation by Axios, a U.S.-based digital media company known for concise, fact-based reporting, raised concerns over alleged predatory practices, particularly involving Crow Tow in Des Moines. However, industry leaders emphasize their essential role in maintaining access to private lots.Crow Tow defends its bonus structure, stating it rewards drivers who act professionally.

“The incentives reward tows properly handled and without vehicle damage,” said company spokesperson Marc Beltrame. Critics argue that these bonuses promote aggressive tactics, but Crow Tow maintains its drivers adhere to strict guidelines. Proposed regulations include increased fee transparency and signage requirements, but industry advocates warn that overregulation could harm businesses and delay service for property owners.

Source: axios.com

AmericanTowman.com | January 2025 • 9

Road Tools LED Solutions Engineered in the USA with precision and durability, TecNiq’s truck lights ensure visibility and reliability when needed most, with a claimed failure rate of less than one percent. Also, their competitive pricing and responsive customer service make TecNiq a trusted lighting choice for towing, transport, recovery, and road-service truck manufacturers and operators. Whether for building tow trucks or upgrading a fleet, TecNiq offers the ideal light for a wide range of applications, including work scenes, traffic advisory, trailers, emergency, and transportation.

TecNiqInc.com

Protective Work Gear

ergodyne.com

Goin’ Mobile Vanair’s innovative “bolt & go” EPEQ Mobile Support Kit solution provides roadside mechanics and tow operators with clean, quiet power. It combines Vanair’s mobile power technology with high-capacity air power, versatile inverter options, and EV emergency charging, all powered by proprietary ELiMENT battery packs. With 20 CFM of air power, up to 10kW of pure sine wave inverter capacity, and a built-in Level 2 EV charger, this kit represents a complete mobile power solution in a compact package. Managed by a Smart Display System, the unit is designed for both EV or ICE (Internal Combustion Engine) vehicles, with no fumes generated, and substantially reduced noise. The EPEQ works great in enclosed spaces, and also reduces greenhouse emissions and fuel costs without sacrificing performance and worker safety.

vanair.com 10 • January 2025 | Towman.com

Workplace injuries, including severe cuts and longterm knee damage, pose a frequent hazard for tow operators, driving up costs and risking their health.

Ergodyne offers a line of work gloves, arm sleeves, and knee pads, all engineered to provide advanced protection with worker-driven designs. For workers facing wet or oily conditions, the ProFlex 7251 Fully Coated Gloves provide ANSI/ISEA 105-2016 Level A5 protection, superior grip and water/oil resistance, ensuring confident performance in harsh environments.

The new ProFlex 575 Non-Marring Knee Pads feature a three-layer foam system with a pre-curved cap that fits more naturally with the knee shape, providing cushion and stability whether walking, crawling or kneeling, preventing wear and tear on joints over time.

Zoom In

NRC 40CS Upgrades Introduced at the American Towman Exposition in Baltimore, MD this past November, the new 2025 NRC 40CS features a number of enhancements to benefit tow operators. The company has improved the lights on both the winch cover and under the boom, as well as the backup lights, along with adding puddle lights, all contributing to a safer work environment.

The toolboxes also now have standard rollup doors for easier access. In addition, this revised wrecker changed from having two compartments to a single, bigger compartment that allows

for more customization. The side packs are also 34% larger, and the storage lockers unlock all at once for quicker access to tools and rigging equipment.

As for the restyled wrecker body, it has a bold new look featuring a contemporary design of the fenders, winch cover and pylon lights. All of these changes are valid not only for the 40CS, but also the complete CS Series (30CS, 40CS, 50CS).

What hasn’t changed is NRC’s proven and versatile Slider System, which doubles lifting capacity by working with the boom in its retracted position. This setup also increases boom

reach up to 96 inches in its extended position, for a total of 281 inches with the optional 3-section boom on the 40CS (not offered on the 30CS, though).

Another benefit is reduced stress on the body and frame rails by sliding the mast right over the jack legs. In addition, the Slider System allows moving a load back and forth without having to change the hook height, and provides a greater working area for safer recoveries.

Deliveries of NRC’s upgraded 40CS are available on all 2025 models.

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AmericanTowman.com | January 2025 • 11

Hands-On Tech

Changing Flat Tires Safe Service Tips

By Terry Abejuela

D

ealing with a flat tire is never a welcome experience, even for a seasoned tow operator.

However, with the right approach, it can be handled quickly, safely, and effectively.

First, find a safe location to drive or tow the vehicle, preferably on flat, stable ground away from traffic. Alert oncoming traffic with truck lights and road flares or reflective signs whenever possible. Even requesting the assistance of law enforcement is a better option than taking a risk just to change a tire.

Before proceeding with service, ensure that the car is in Park, and then check the flat tire. Look for a locking hub cap or locking lug nut. It is not uncommon for the driver of the vehicle to not know where the key is located or if they even have one or not.

Some vehicles will have the key in the glovebox, center console, or with the spare tire tool bag. If the key can’t be located, the vehicle will require a tow.

SPARE CHANGE?

Next, check the spare tire. Confirm that the vehicle is equipped with a usable spare tire that is inflated. Use an air pressure gauge to ensure the spare tire has sufficient air, safe enough to drive on. If the tow truck is equipped with an air tank or compressor, fill the spare tire and listen for a leak if necessary. Check the valve stem to ensure it is tight and does not leak air.

Be familiar with vehicle models that do not have a spare tire.

According to AAA, about 30 percent of new vehicles are not equipped with a spare tire. Automobile manufacturers are doing all they can to reduce weight of their vehicles in order to increase fuel economy and deleting a spare tire and jack reduces a significant amount of weight. Avoid wasting time responding to a flat tire on a vehicle with no spare tire.

Customers are often not aware that their vehicle is not equipped with a spare tire, so knowing beforehand which models are without spares will save time and money.

The jack on the left is a good quality Milwaukee 2-ton steel jack that works well for roadside service but it weighs close to 70 pounds. The floor jack on the right is a Craftsman 2-ton, aluminum race-style jack. It weighs less than half of the Milwaukee jack, and lifts quickly with less strokes, and has a two piece handle as well.

JACK BE NIMBLE

Field Editor Terry Abejuela has 40-plus years of light-duty towing and recovery experience. He is also a light-duty Level 1 instructor for the California Tow Truck Association.

12 • January 2025 | Towman.com

Carry a good quality floor jack.

There are many floor jacks available that may do the job, but they aren’t all of the same quality. A good floor jack will be safe to use, effective, efficient and have a long service life, if properly maintained. Some tow truck operators prefer the aluminum race-style jacks. These jacks are lightweight, designed to lift quickly with less strokes, and usually have

◀

This air suspension switch on this Lincoln Town Car is located in the trunk and is labeled. On these vehicles the manufacturer recommends the air suspension be turned off to lift the vehicle for a tire change.

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AmericanTowman.com | January 2025 • 13

a two-piece aluminum handle, which are all good features for tow truck operators.

Be sure to use the correct jack liftpoint. Most passenger cars today are a unibody design. They have one unitized body instead of a frame and chassis. Using a floor jack in a location other than the manufacturer’s recommended lift or jack point can cause significant damages. Many manufacturers provide jack point information in the owners manuals and often with the spare tire.

Disabled vehicles with air suspension may require that the system is turned off prior to a tire change. There is a switch, often located in the trunk, to shut off the air suspension. If unsure, check the owner’s manual for instructions.

GOING TO THE HUB

Be certain to use the proper tools to install the hubcap on the spare tire once it is mounted on the vehicle.

Using the palm of your hand or the heel of your shoe to install the hubcap may result in damage, injury, or liability for a hubcap that comes off due to improper installation. Many tow operators do not install the hubcap on the spare tire, often because it doesn’t fit correctly on the spare tire.

Even if it fits correctly on the spare,

Be on the lookout for fake lug nuts. A cover over each lug nut may need to be removed to expose the actual lug nut, or a hubcap with fake lug nuts may need to be removed for access to the real lug nuts.

14 • January 2025 | Towman.com

try to convince the customer to leave the hubcap off, and take the vehicle immediately to a repair facility to fix or replace the flat tire.

If the customer insists on having the hubcap installed on the spare, accommodate them in the interest of providing excellent customer service to the best of your ability. However, some tow companies have a policy of not installing the hubcap on the spare for liability reasons.

When lifting a heavy spare to install it, use a tool for leverage to help you elevate the tire and hold it up while lining up the stud with the hole in the rim. Some tires, such as full-size pick-up trucks and vans may weigh upwards of 60 pounds. Using the star wrench or a tool specifically designed for this task will improve efficiency and reduce the potential for injury.

There are several advantages to using an air bag jack, such as this one from MatJack. The air bag jack is much lighter than a steel or aluminum floor jack, and has a lower profile that fits under low-clearance vehicles. Also, it lifts higher than a conventional floor jack, and distributes vehicle weight over a larger surface, thus reducing the potential for damages.

AIR BAG ALTERNATIVE

Research, attend American Towman shows, and invest in the latest equipment if it will improve safety, efficiencies and/or customer service. Air bags to lift vehicles instead of a floor jack and universal spare tires are examples of tools that will become more and more useful as passenger vehicle designs evolve.

GOIN’ NUTS Some vehicles such as Be on the lookout for Mercedes and BMW use a fake lug nuts, widely known lug bolt instead of a stud and as “acorn” lug nuts. Many lug nut. On some Mercedes vehicles are equipped with the lug bolt used on the a hubcap that has acorn tires is longer than lug nuts purely for the lug bolts used on aesthetic appearances. the spare tire. If the The hubcap must be wrong lug bolt is used, removed to access the the vehicle cannot real lug nuts. It is also be driven without common to have a fake causing damage. plastic cover over Carry a the actual lug nuts. Check the flat tire first. If it has locking lug AAA Tow Removing a plastic nuts you will need the key or special tools to & Service cover with a lug remove the flat tire. Don't waste time preparing manual. This wrench will likely to change tire only to find out you can't take manual will the flat tire off and have to tow the vehicle. damage the fake provide quick lug nuts. and accurate tire change information Carry the appropriate equipment beforehand. It includes information to provide this service. If a significant such as whether or not a vehicle is number of calls are tire changes, equip equipped with a spare, instructions trucks with more than the common for vehicles equipped with air tire service tools carried on a tow or suspensions, jack points and spare tire road service truck. Air compressors, lug bolt instructions. hose reels, battery operated impact By following these steps and guns, a deep-dish thin-wall socket set, prioritizing safety, tow operators can and a tire-to-tire air transfer hose are efficiently change a spare tire while all handy tools to carry. minimizing risk on the roadside.

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AmericanTowman.com | January 2025 • 15

Tow Manager

that significant profits remained elusive or even nonexistent at the end of the day.

Following are some significant issues that have negatively impacted towers, along with some tips on how to offset them.

THE ISSUES

Cost and convenience shouldn’t be a factor when it comes to enrolling operators in recognized training programs, such as at American Towman Academy. In today’s litigious world, failing to send operators for formal training simply isn’t smart.

Overcoming Obstacles Battling Business Challenges in 2025

By Randall C. Resch

Operations Editor Randall C. Resch is a retired, veteran California police officer, former tow business owner and industry advocate. As a consultant and trainer, he has both authored and teaches tow truck operator safety courses approved by the California Highway Patrol.

For 55 years, Randy has been involved in the towing and recovery industry. In 28 years, he has contributed more than 760 safety-focused articles for American Towman Magazine, TowIndustryWeek.com and is a frequent seminar presenter and Wrecker Pageant judge at tow shows. In 2014, he was inducted into the International Towing and Recovery Industry Hall of Fame, and was the third recipient of the industry’s “Dave Jones Leadership Award.” He is also a member of American Towman’s Safety Committee.

Email: rreschran@gmail.com.

T

here’s no doubt that financially, last year posed some tough challenges. Many tow owners reeled from a number of business difficulties. But, looking ahead to 2025, perhaps the biggest question for the New Year is, “Will tow companies experience growth and prosperity—or face another year of struggle and loss?”

Despite the economic hassles and hurdles many endured these past several months, now is the time to hit the ground running and find ways to dip and dodge through what’s hopefully going to be a better business year. Not all tow companies are mega corporations with deep pockets, especially one-truck owners just trying to stay afloat. Let’s explore some practical ways to strengthen business endeavors.

Identifying the major challenges that tow companies faced, and how they might affect small business in 2025 is a good place to start.

Setting politics aside, understanding the key drivers of business success and failure is crucial for a firm’s survival. Despite their hard work in 2024, many tow owners found

16 • January 2025 | Towman.com

-Increased fuel, oil, and DEF Prices: Costs at the pumps between 2022 and 2024 were outrageous, with diesel in some parts of the country exceeding $7.00 per gallon. Other necessary fluids for operating company trucks such as DEF and oil were equally excessive.

-Clean Air Requirements: EPA regulations designated to fight pollutants is directing states to control emissions that drift across State lines toward “downwind” states. Especially true to California’s truck owners, the plan is to eliminate dieselpowered trucks, requiring them to have zero emissions by 2035. Starting January 1, 2025, stricter emission standards take effect in the following states; CA, MA, NJ, NY, WA & PA. (For more information, search the internet for “CARB, Omnibus and ACT Update.”)

-Rising Insurance Costs: Insurance costs are spiraling out-of-control for many tow companies. Prices reflect the overwhelming risks that towers must take and operator risk is a rampant problem. As proof, a simple internet search of “tow forums” will provide an abundance of dangerous, illegal and downright ignorant actions that have ultimately resulted in increased premiums.

Fueled by tow truck crashes, industrial incidents, and tower-involved shootings, lawsuits against tow companies have resulted in exorbitant settlements being paid to victims and the motoring public. The rise in insurance costs are directly related to tow operator risks and their actions.

Even worse, in some markets, insurance providers opt out of insuring flatbed carriers, leaving tow companies in the lurch to find coverage. To ensure a company isn’t overpaying in this niche market, it is recommended that towers shop annually for the best pricing.

-Driver Retention: The tow and recovery industry is routinely a revolving door for quality staffers. Decent pay for tow

operators is a questionable issue when considering the long hours and dangers faced. There are plenty of reasons employees might choose to stay versus leaving. For tow companies that don’t offer decent pay and benefits, keeping a long-time, dedicated staff member is unlikely.

-Competitive compensation isn’t always an employee’s greatest reason to stay though, especially when working for over-bearing management and owners. The way a company is managed influences whether employees seek clear direction and rules, or are drawn to a professional environment with a strong reputation.

-High Purchase Prices of Trucks & Equipment: Inflated costs aren’t limited to tow trucks or rigging equipment. Other factors include the cost of materials, transportation, taxation, permits, dealer costs, etc.

These all have an impact on tow charges. Accordingly, owners must closely evaluate affordability when considering an acquisition, and if a truck will be working regularly, or perhaps often parked in the tow yard.

-Truck Depreciation: The decline of a tow truck’s value occurs on average, at a depreciation rate of 15to 20-percent a year for wreckers and carriers, with the first-year depreciating at nearly 30 percent! This raises the question of whether to buy new or used. Consideration must be given to just how much a new truck depreciates during its five-year, estimated life expectancy. And, based on a new truck’s purchase price, consulting with the company’s accountant is a prerequisite to determining if purchasing new is justified.

-Rising Maintenance Costs: Also skyrocketing are the increased costs of simple oil service. Consider that an oil and filter change of a Peterbilt truck, done in-house, runs around $500.

Go to the dealer and pay twice the amount. When running the average size fleet (around six to ten trucks),

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AmericanTowman.com | January 2025 • 17

it only makes sense to hire a mechanic and conduct maintenance in-house.

Also, a resident mechanic will take far less time to get a truck road ready, versus letting it sit at a dealership until they can get to it. Considering that “time is money,” successful business will always factor downtime into the operation budget. It should also be noted that getting a truck repair under warranty also results in an unwanted absence of revenue.

-Hours of Service Restrictions: HOS restrictions initiated by the Federal Motor Carrier Administration limit total hours that some operators work in a 24-hour monitored period. These restrictions have a direct impact as to the number of drivers available for shift work.

-Avoiding Formal Training: Vicarious Liability is the basis of lawsuits filed when employees are involved in unfortunate situations causing injury or death, and ultimately,

18 • January 2025 | Towman.com

a tow company is responsible for the failings of their operators. When a company is sued, the plaintiff’s attorney will investigate whether or not the tow employee was suitably trained in the work conducted. Therefore, cost and convenience shouldn’t be a factor when it comes to enrolling operators in recognized training programs. In today’s litigious world, failing to send operators for formal training simply isn’t smart. Furthermore, operators should be trained specifically for the equipment they are operating.

-Rule-Free Companies: An important aspect that holds great value is instilling rules and guidelines which direct the actions of the company and its employees. A company a policy and procedure manual specific to the business niches serviced is an integral part of any business. Without clear rules, a company’s operations face challenges as employees lack direction and understanding of expectations.

If a company doesn’t have a Planned Preventive Maintenance (PPM) document it’s operating below the norm. Search the internet to find a PPM template and create a document, specific to the business operations.

This manual is indispensable when defending against lawsuits claiming a company’s lack of training.

In summary, understanding potential issues in advance is crucial to the survival of any company. Identify methods to foresee manageable challenges. Similar to the approach of consuming an elephant, tackle the task one bite at a time.

Know that American Towman will keep tow managers informed about handling upcoming issues throughout 2025 with practical measures. Here’s to continued successes, growth, and ongoing safety—make it a Happy New Year!

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AmericanTowman.com | January 2025 • 19

TOWMAN OF THE YEAR

BARBARA CHRISTENSEN Leading the Fight for Roadside Safety

By Stephanie Marchese

T

o towing professionals in Utah, Barbara Christensen is well known for being a champion of improving roadside-safety conditions.

Her path to being considered for American Towman’s highest honor reflects a family legacy of perseverance and never-say-die attitude in the face of adversity.

Her family’s journey into the towing and salvage industry began with her grandfather, an insurance salesman, who identified Utah as an underserved salvage market. With high hopes, he relocated his wife and two young daughters from their Midwest home in Idaho to a place called Bountiful, Utah. There he laid the foundation for the family’s future in the towing industry and established Interstate Mountain and Salvage.

However, just two years later when the going got tough, Barbara’s grandad got going and left behind his family, as well as a failing towing and salvage business.

20 • January 2025 | Towman.com

With no towing experience, Barbara’s grandmother left her job as a Federal court clerk with the intention of getting the business back up and running to the point that it could be sold, since back in the late 1960s, bankruptcy was not an option. While the era of peace and love promised “Power to the People,” ongoing gender discrimination stymied Grandma’s efforts to secure a bank loan.

Her salvation came by way of Herb Hanson, who sold her his tow truck and personally accepted monthly payments for it.

Grandma’s grit and determination paid off when, by 1971,

Presidential Prerogatives

Three generations of female towers taken in 2011. Barbara’s family from left to right, Jena Christensen (sister), Lynn Christensen (mom), LaVerel Christensen “Smitty”, (grandmother) and Barbara Christensen.

Barbara’s grandmother who by now was known to everyone as “Smitty” (a play on her last name of ‘Smith’) had not only cleared her husband’s debts, but also led the business into profitability.

The family spirit of resilience was carried forward by Barbara’s own mother, Lynn, who in 1975 at the age of 19, became the first female tow operator in the state of Utah.

From that point forward, this was the mother-daughter business that Barbara grew up in.

“I was literally born into the business and was riding in tow trucks when I was two years old,” Barbara recalls. By the age of 12, when Barbara wasn’t in the tow truck with her mom, she was in the office with Smitty, answering phones and learning how to manually balance the books.

C u r r e n t l y, Intermountain Tow Services (rebranded from Grandad’s original company name) is a pioneering femalerun company that has successfully

transitioned to its third generation of leadership with Barbara, her mom, and her sister securely at the helm after Smitty’s passing in 2013.

In 2017, after nearly 50 years of operating a tow truck, Barbara Christensen’s mother, Lynn, encountered a life-altering moment while assisting Utah Highway Patrol (UHP). A secondary crash occurred as she was getting back into her truck.

The force of the collision pushed Lynn’s tow truck forward nearly four feet. As she had not yet had a chance to fasten her seatbelt, she slammed headfirst into the engine brake cluster in the headliner. Lynn was able to call her daughter and the only words she could get out were, “We’re hit!”

Barbara remembers with a wince.

Having dispatched her mom and another tow operator to the scene earlier, Barbara jumped into her car and raced to the incident. She found her mom standing by the side of the road, disoriented, and noted that the officer was attending to the fatally wounded secondary driver. Both Lynn and their other tow operator on scene were never offered medical attention.

“The lives of our entire family changed in a moment,” Barbara relates. This incident was pivotal for the Christensen family, profoundly

Work the non-traffic side - Stay Safe!

In her brief four years as President of UPTA, Barbara has accomplished the following: • Established collaborative relationships with Utah Highway Patrol (UHP) and the Utah Department of Transportation (UDOT).

• Worked directly with local organizations to ensure TIM programs received recognition within the Utah towing community.

• Collaborated with UHP when mandatory TIM certification was implemented for troopers, firefighters, EMS, and tow operators within their rotation.

• Created an effective working relationship with Parsons TIM coalition representative, Lee Perry.

• Worked directly with Lee Perry to foster involvement of the towing industry in the Parsons TIM program.

Program includes step-bystep scrutiny of particularly difficult crash scenes wherein processes are thoroughly examined and changes are made to ensure Quick and Safe Scene Clearance.

• Worked closely with UHP and UDOT to provide tow operator participation in Crash Responder Safety Week.

• Worked directly with UHP and Public Safety to create the first ever 30-second media PSA to alert public to SDMO laws.

• Enacted National Move Over Day in the state of Utah which includes a parade of nearly 100 tow trucks driving on the freeway with lights flashing, escorted by Heroes of the Highway, UHP, and UDOT.

changing their lives and deepening their connection to the realities of towing safety. Lynn suffered a Traumatic Brain Injury (TBI) with

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AmericanTowman.com | January 2025 • 21

Towing Legislation

Standing strong with the Utah Highway Patrol (UHP), championing protection for those who serve the roadside.

irreparable damage that required four years of therapy before she was able to return to towing.

Barbara Christensen’s advocacy for tower safety in Utah stemmed from her realization that the state was not utilizing available Traffic Incident Management (TIM) funds effectively, if at all. She highlighted that while roads are closed for firefighters, police officers, and EMTs, towers are often left vulnerable. Her initial understanding of the financial and safety impacts of road closures transformed into a driving force for change. Barbara believes she became known as “the crazy lady” for her relentless efforts to raise awareness by writing letters and making calls to local officials.

Realizing she had to take a different approach, when the position of secretary became available with the Utah Professional Towers Alliance (UPTA) in 2019, Barbara threw her hat in the ring and accepted the job when it was offered. Her dedication committed her to mastering the intricacies of towing industry regulations, training needs, and safety protocols to better advocate for her peers.

In 2020, as the president of UPTA, Steve Russell, set to retire, Barbara toyed with the idea of running for his seat. In August of that same year, Barbara was elected President of the Utah Professional Towers 22 • January 2025 | Towman.com

Alliance (see sidebars for her list of accomplishments and legislation efforts).

In addition to the towing legislation that passed, Barb also helped fight a bill that would have mandated tow companies to release vehicles at no charge to owners that were either homeless or enrolled in multiple public assistance programs.

Acknowledging her tireless efforts for towers is Lee Perry, Retired UHP Lt., and current TIM coalition contact with Parsons Corp.(a provider of digital enablement and safety programs for the transportation infrastructure): “Barb stepped up and did a phenomenal job unifying the wreckers and the state agencies.” Lee points out. “She’s a good, solid voice for the towing industry, is always available for me to bounce off ideas, and I have the greatest respect for her.”

Currently, Barbara is working on getting a bill passed that will ensure harsher penalties for Slow Down, Move Over (SDMO) offenders. She is also fighting to have a bill enacted that will hold any SDMO offender monetarily responsible for any child under the age of 18 left orphaned if their parent is killed on scene due to driver negligence.

Barbara credits some of her current success to her ability to read legal code, something she learned from her mom, as well as having memorized all the codes related to

Barbara Christensen has helped to pass several bills benefiting towers: • Technical changes to paperwork on scene for Tax Commission and Law Enforcement purposes • Changes to the tow operator form on scene, streamlining the titling process of abandoned vehicles • Changes to weights of commercial vehicles ensuring that 26,000 lbs does not have to go through Port of Entry • Implemented an after-hours fee • Effected guard rails for thirdparty vendors or dispatch companies so they cannot operate storage facilities or tow trucks in Utah • Worked directly with UDOT and Motor Carrier Advisory Board (MCAB) to link daily storage rates to the Consumer Price Index, ensuring prices are adjusted in accordance with inflation

the towing industry. Her proficiency in interpreting legislation has been crucial in advancing or halting laws.

As one example among several others, Barb can accurately cite UCA 72-9-603, noting that section 13 grants towers a possessory lien on tow fees, and permits the retention of non-life essential items.

“Understanding the laws that govern you is crucial,” she notes.

“Without this knowledge, you are at a disadvantage in any legal situation.”

For her relentless advocacy, bold leadership, and a deep-rooted passion for tower safety; for helping to elevate industry standards in the state of Utah and ensure a lasting legacy of protection for future generations of towers – Barbara Christensen is American Towman Magazine’s 2025 Towman of the Year.

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AmericanTowman.com | January 2025 • 23

Classic Wrecker

A Sturdy Studebaker Makes for a Really Stout Tow Truck

durability and reliability of both cars and trucks.

The Studebaker 2R series of light- and medium-duty trucks were built from April 1948 until the end of 1953. A distinctive characteristic of Studebaker 2R trucks was the rounded cab, which is what veteran

towman Curtis Miller was drawn to (he owns four other Studebaker trucks, in addition to the ’49 model shown here). His affection for them apparently ran in the family “My grandfather and dad had Studebakers, too,” he recalls. “They rubbed off on me.”

By Steve Temple

W

ay back in 1852, Studebaker started out as a coachbuilder manufacturing wagons, buggies, carriages and harnesses. Decades later in 1902, the firm entered the automotive business with electric vehicles, and in 1904 with gasoline vehicles. Over the next 50 years, the company established a solid reputation for quality, 24 • January 2025 | Towman.com

Despite the age of the truck, the rounded lines of its cab and fenders still have appeal.

The wrecker body was probably custom-built for this ’49 pickup.

Initially the 2R was available with two L-head, inlinesix engines, ranging from 80 to 102 horsepower. But this particular truck was fitted with a ’56 Studebaker V8, boasting more than double the output, plus a 5-speed transmission and 2-speed rear, all salvaged from a wrecked oil truck.

The company’s V8s from this era were overbuilt, designed for higher compression ratios of 13:1 or even higher. All Studebaker V8s had forged, not cast, crankshafts riding in husky bearing webs, and slinging forged connecting rods. The cylinder heads were clamped down with 18 bolts, more than most competing engines, and head-gasket and valve issues were never a problem for Studebaker V8s, even when they were later supercharged. This V8 design was not only strong, but also unusually powerful for its displacement, with more than 1/2 hp per cubic inch. All these traits were right in keeping with the Studebaker brothers’ simple motto: “Always give more than you promise.”

Getting back to the history of this particular ’49 truck, according to Curtis it was purchased new by a local dealership, Heishman's Garage, located in Mount Jackson, Virginia. The manufacturer of the wrecker

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AmericanTowman.com | January 2025 • 25

The ’56 Studebaker V8 clearly needs some attention, but had a great reputation in its heyday.

Those J-hooks and chain have seen many years of hard use. And that PTO winch has seen better days as well.

26 • January 2025 | Towman.com

body is unknown, but Curtis believes it was custom made.

The truck was later sold to John Fansler of Spring’s Motors in Basye, VA. After Mr. Fansler passed away,

Rick Moonaw purchased it, and later decided that Curtis should have the truck since he purchased the Heishman building many years later, from which he operated his company, Valley Towing.

Curtis has a long history as a towman, starting at the young age of 13 helping his father. He’s built and run a number of tow trucks over the years, with as many as 10 wreckers in his fleet. Today he’s part owner of All in All Towing, but now at 62 years young, he’s mulling over how much to fix up the old Studebaker.

“It has a set of two-piece ‘widow maker’ wheels,” he says. “They should be replaced with tubeless rims.” Curtis is trying to track those down, and if anybody has a set, or other ’49 Studebaker parts, let him know. This sturdy old tow truck still has some life left in it!

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AmericanTowman.com | January 2025 • 27

28 • January 2025 | Towman.com

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AmericanTowman.com | January 2025 • 29

Towman Safety RECAP OF THE WEEK

These struck-by-vehicle fatalities are a solemn reminder of the hazards of handling roadside service.

Staggering Statistics Reflections on Crash Responder Safety Week 2024

Todd currently serves at the Deputy Director of Training for the Emergency Responder Safety Institute (ERSI; www. respondersafety.com) and is the founder of TIM Heroes, Inc., a 501c3 non-profit focused on emergency responder safety.

He is also a Traffic Incident Management Specialist at Jacobs Engineering, and has served as the Traffic Incident & Emergency Management (TIM) Supervisor for the Pennsylvania Turnpike Commission (PTC). Before that, Todd worked as an emergency dispatcher and has experience as a former volunteer firefighter, emergency medical technician, and hazardous material team member. Todd is Wreckmaster 6/7A certified, and has received several awards for his work in roadway safety.

By Todd A. Leiss

A

s the dust settles from this year’s Crash Responder Safety Week (CRSW), which took place on November 18-22, 2024, the Federal Highway Administration (FHWA) continued to highlight the importance of ensuring the safety of emergency responders on our roadways. This year’s theme, “Responders Ahead! Reduce Your Speed as You Proceed,” resonated strongly with communities across the nation, emphasizing the critical need for drivers to slow down and move over for those who dedicate their lives to keeping our roadways safe.

30 • January 2025 | Towman.com

Crash Responder Safety Week serves as an annual reminder of the sacrifices made by first responders, police officers, fire officials, paramedics, and towing and recovery operators who respond to accidents and emergencies on our highways. The FHWA began commemorating CRSW in 2016, originally under the name National Traffic Incident Responder Awareness Week (NTIRAW). Since its inception, CRSW has evolved and is now observed annually during the second full week of November. This initiative is embraced by national associations, state departments of transportation, departments of public safety, metropolitan planning organizations, and local departments of public works, cities, and individual responders to bring attention to traffic incident responder safety.

This year, CRSW raised awareness of the dangers these heroes face daily.

Since 2019, a staggering 293 emergency responders have been struck and killed on U.S. roadways, including 114 towing and recovery operators and road service technicians. These statistics highlight the urgent need to promote safer driving practices around emergency scenes.

Each day of the week featured a different topic to guide the message: • Monday, 11/18: Responders Ahead!

Reduce Your Speed as You Proceed.

• Tuesday, 11/19: Driver Education • Wednesday, 11/20: Responder Training • Thursday, 11/21: More Than a Crash • Friday, 11/22: Slow Down, Move Over

STATE PROCLAMATIONS

In addition to these focused themes, numerous states took the opportunity to issue proclamations from governors supporting Crash Responder Safety Week.

These proclamations helped to elevate the message statewide and reinforced the commitment to the safety of emergency responders, showcasing the importance of community involvement in this initiative.

With a focus on these daily themes and the backing of state leadership,

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AmericanTowman.com | January 2025 • 31

the FHWA called on drivers to remain vigilant and respectful when encountering emergency vehicles.

Thousands of motorists participated in discussions and events aimed at promoting the crucial message that slowing down and changing lanes can save lives.

FOCUSING ON TOW OPERATORS

A significant aspect of this year’s CRSW was the inclusion of towing and recovery operators, recognizing their

integral role in roadside safety. These professionals work tirelessly to clear the roads after accidents and provide assistance to stranded motorists, often in dangerous conditions.

By highlighting their contributions during CRSW, the FHWA underscored the broader challenges all emergency service personnel face on busy roadways.

COMMUNITY ENGAGEMENT AND EDUCATION Throughout

Crash

Responder

Safety Week, a variety of outreach initiatives took place, including community workshops, social media campaigns, and educational programs.

Agencies and organizations collaborated to share important statistics and personal stories, bringing to light the real-life impact of speeding and distracted driving around emergency situations.

State and local agencies reported increased community engagement, with many residents pledging to adopt safer driving habits. Events in schools and on social media platforms buzzed with posts about the importance of slowing down for responders, fostering a culture of respect and caution on the roads.

MOVING FORWARD

As CRSW came to a close, the efforts and awareness it created did not end with the week. The FHWA encourages drivers to internalize these lessons yearround. By continuing to prioritize safety, respecting the work of our first responders, and adhering to laws regarding speed limits around emergency scenes, we can all contribute to safer highways.

The unifying message from CRSW—slowing down and being aware (and moving over)—is a shared responsibility. Together, we can honor the heroes who serve our communities while ensuring the safety of everyone on the road.

As we reflect on the impactful events of Crash Responder Safety Week 2024, let’s commit to making our roadways safer every day, not just during one designated week.

The lives saved may be those of our neighbors, friends, or family members—those who go to work every day to protect and assist us most certainly deserve our respect on the road.

32 • January 2025 | Towman.com

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AmericanTowman.com | January 2025 • 33

AD INDEX

January 2025

Access Tools..............................................43

Khasim Insurance Agency.......................W61

Quick Draw Tarpaulin System.....................45

Agero Powered by Swoop... Inside Front Cover

Matjack.....................................................19

SafeAll.......................................................32

Akins Body & Carrier Sales.........................27

McMahon Truck Center...........................M61

Santander Bank........................... Back Cover

All American Jerr-Dan in Old Bridge....N, S, M 59

Metrocom..................................................47

Sepson......................................................41

All Roads Trucks........................................26

Mike Keith Insurance..............................M63

Talbert Manufacturing............................. N62

American Towman Online...........................53

Miller Industries...........................................5

TDI Repair..................................................17

AmeriDeck.................................................25

Mobile Control Systems..............................25

Tow Industries........................................W62

AT ShowPlace, Las Vegas...........................35

New England Truckmaster....................... N62

Towbook Management Software...................7

Captain Recovery...................... N, M 63, S62

North American Bancard............................15

TowMate....................................................31

Chevron Commercial..................................47

NRC Industries................... Inside Back Cover

Trail King...................................................18

Copart Transportation...................................3

NSM Insurance Brokers........................... N61

US Fleet Tracking (USFT)............................31

Crouch’s Wrecker & Equipment Sales.........33

OMG Tow Marketing...................................19

Utility Trailer Sales Southeast..................W62

Dual-Tech..................................................34

Pacific General Insurance........................M62

Waters Truck & Tractor....................S61, W64

EdgeTec..................................................W63

Peak Wrecker Sales................................W61

Winches Truck & Tractor.........................W63

Elizabeth Truck Center...............................39

Performance Advantage.............................39

Wrecker Warehouse................................W59

Equify Financial.......................................W60

Pine Hill Trailers...................................... N63

Zip’s AW Direct..........................................23

G. Stone Commercial............................... N61

Progressive Commercial Insurance.............13

ITI..............................................................17

PWOF................................................... 28-29

34 • January 2025 | Towman.com

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AmericanTowman.com | January 2025 • 35

Balancing Act

36 • January 2025 | Towman.com

Precise Handling of a Teetering Tractor Trailer

L

By Steve Temple

ife is often a balancing act, and at times a recovery can be one too. Just ask Brian Bauchman, Jr. of Bauchman’s Towing, Inc. in Londonderry, New Hampshire.

Portions of the fence were tangled in the headboard and in the grapple, which required cutting away parts of the fence with a chop saw.

RESPONDING PERSONNEL AND EQUIPMENT Brian Bauchman Jr Owner/Scene Supervisor 2023 Chevy Utility Truck Chase Bauchman 2014 Peterbilt Century 1140 Rotator Shane Bauchman 2021 Kenworth T880 Century 7035 Integrated Tom Coyle Jr 2019 Peterbilt Vulcan V-30 Integrated with Haz-Mat & Support Trailer Nick Hadley 2002 Peterbilt 28’ Kilar Carrier CAT 252B Skid Steer w/Sweeper and Bucket Norman Gagnon 2022 Kenworth Century Carrier Nolan Duffy 2024 Kenworth 990 2024 Landoll Trailer Work the non-traffic side - Stay Safe!

At 7:00 A.M. on August 16, 2024, the New Hampshire State Police contacted Brian to respond to a tractor trailer overturned on Rte. #293S in Manchester, NH with what was described as “unusual circumstances.” Judging from the photos that Brian saw before he was on scene, that was an obvious understatement.

At least he was prepared, allowing him to efficiently dispatch the necessary personnel and equipment.

The photos revealed a log tractor trailer with a grapple crane hanging over the offramp. Upon arriving on scene, Bauchman’s operators did an initial walk-around, and then gathered to discuss the recovery steps. Brian always encourages ideas and opinions from all members of the team. As seasoned towers know well, the smallest details can sometimes make a big difference in a major recovery.

The tractor was entirely wheels-up on its topside, with the entire log trailer hanging over an offramp. The Bauchman team decided to separate the tractor from the trailer. During this time, the

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AmericanTowman.com | January 2025 • 37

The 7035 was used to put some lift and push to the rear of the trailer to help free the front of the trailer from the guardrail.

The Bauchman team separated the tractor from the trailer in order to accomplish the recovery.

Department of Transportation and the NH State Police rerouted the traffic away from the scene. Once cleared, the highway and the offramp were completely shut down.

Three teams sprang into action to streamline the setup process, starting with putting a Century 1140 Rotator in position on the upper highway to the side of the tractor, rigged for the 38 • January 2025 | Towman.com

Once the tractor was separated from the trailer, operators relocated the tractor up and away from the trailer, where it was uprighted and loaded on a Landoll trailer.

tractor lift. A Vulcan V-30 was situated next to the rotator to secure the front of the trailer, as well as securing safety chains from the trailer to the guardrail as an extra safety factor (details matter!). A Century 7035 was placed below, on the offramp, and rigged to the back of the trailer. The operators then lifted and leveled the trailer (moving it like a seesaw) so the

grapple could be chained and secured to the trailer.

Once the trailer was secured, Bauchman’s team both removed and cut off some of the bent log stakes using a Makita K-12 chop saw. This provided clearance between the recovery unit and the offramp wall, as well as keeping the trailer height to a minimum (yet another important detail).

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AmericanTowman.com | January 2025 • 39

The crew stabilized the rear of the trailer to get it ready to disconnect the tractor.

Brian Bauchman, Jr. (center, left) of Bauchman’s Towing worked closely with NH State officials during the recovery.

With the trucks rigged and lines tightened, the setup underwent a thorough recheck. All operators and the supervisor were connected with wireless headsets to ensure swift and efficient communications, eliminating the need to shout across varying levels of the highway and the off-ramp.

The first move involved lifting the front of the tractor with the 1140 rotator to get the correct angle for the fifthwheel plate. Stress loads were reduced by adding lift on the rear of the tractor, and then rotating the tractor back to release the pin pressure.

Next the plate was released, a process that went much more 40 • January 2025 | Towman.com

smoothly than anticipated. The operators then relocated the tractor up and away from the trailer, where it was uprighted and put on the opposite side of the rotator.

The second step involved swinging the rotator back to the front of the trailer while carefully rigging the trailer to ensure it could be rotated mid-air once freed from the fence and guardrail.

Portions of the fence were tangled in the headboard and in the stacks, which required cutting away parts of the fence with a Milwaukee chop saw. Once the trailer was free of the fencing, the rigging was rechecked

and lines tightened up. The Vulcan V30 was disconnected from the trailer, along with remaining safety chains, and moved away from the work area.

On the third move, the 7035 was used to put some lift and push to the rear of the trailer, to help free the front of the trailer from the guardrail, while the rotator lifted the front to clear the rail in sync.

Once the front was clear, the trailer was rotated out and over the off-ramp wall where it was boomed down to move it away from the wall, lowered halfway down, and then rotated in the air and lowered completely down onto its left side for follow-up operations.

Bauchman moved manpower back to the highway above to complete the process of getting the highway reopened. They swung the rotator back over the tractor. It was rigged, lifted and swung out of the way so the Kenworth 990 with a triaxle Landoll could be pulled into position and then loaded with the tractor. The mangled monster was finally secured and transported back to Bauchman’s impound lot. The rotator was then used to lift the front axle and other large components onto a Century carrier.

The crew deposited all

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AmericanTowman.com | January 2025 • 41

Using a Makita K-12 chop saw, Bauchman’s team removed or cut off some of the bent log stakes, in order to provide clearance between the recovery unit and the off-ramp wall.

The trailer was rotated in the air and lowered completely down onto its left side for follow-up operations.

contaminated material in Haz-Mat drums which were sealed, loaded into the Haz-Mat trailer, and removed from the scene. The sweeper unit then did a final cleanup. Once all the recovery equipment was moved down to the off-ramp, the highway was reopened.

Upon situating the 1140 and the 7035 wrecker below the off-ramp, they were then rigged to the front and rear of the trailer. They lifted in sync straight up, and rotated the trailer in the air so it could be lowered back onto its wheels. The grapple crane was centered on the trailer and secured. All other trailer parts were loaded and strapped down.

The Kenworth 990 tractor was hooked to the trailer and transported to Bauchman’s impound lot. All other equipment was packed up and removed from the scene, leaving NH State officials to complete their investigation and reopen the offramp.

Bauchman’s would like to recognize the professionalism of the New Hampshire State Police, the New Hampshire State Police Truck Team, the City of Manchester NH Police, the City of Manchester Fire Department, the NH Department of Transportation and the Department of Environmental Services.

Bauchman’s is always appreciative and thankful when departments work together and a recovery of this magnitude is handled so smoothly.

It’s all in the details.

Contaminated material that required final cleanup included antifreeze, diesel fuel, motor oil, hydraulic fluid, and Speedy Dry.

42 • January 2025 | Towman.com

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AmericanTowman.com | January 2025 • 43

Towman Health Signs of PTSD Indicators of mental stress can manifest in various ways, affecting emotional, physical, and behavioral well-being. Here are some common signs of mental stress:

Emotional Signs: • Feeling overwhelmed or anxious • Irritability or mood swings • Persistent sadness or feelings of hopelessness • Difficulty concentrating or making decisions • Increased sensitivity to criticism

I’m Okay—Or Am I? Mental Stress and Its Effects on Tow Operators

By David Lewis

David Lewis is the President of the Cumberland Valley Volunteer Firefighters Association (CVVFA). He is an active instructor and conference presenter for topics concerning firefighter health and safety. David has been an active volunteer firefighter and EMT for more than 50 years and continues to support the activities of his home fire company as well as expanding nationally through his role with the CVVFA.

W

illiam has been a towing and recovery operator for the last 15 years. He is very experienced at his job and well respected by his peers. From minor vehicle breakdowns on the side of the road to major crashes involving multiple fatalities, he has seen a lot. He thought what he was seeing just came with the job, and never let any of it bother him—until recently.

Just a few nights ago, William woke suddenly at 3:00 am in a cold sweat. His mind returned to the previous night’s crash incident where there were several injuries, including one of a small child.

He had arrived on scene while fire and EMS were still caring for the injured, and he stood by waiting to complete the tow.

He watched in horror as the small child screamed from her injuries, and the sight of blood at the scene made it even more horrific to witness.

As he woke with visions from the scene, he could only think of how he would react

44 • January 2025 | Towman.com

Physical Signs: • Fatigue or low energy • Headaches or migraines • Muscle tension or pain, especially in the neck or back • Upset stomach or digestive issues • Changes in sleep patterns (insomnia or oversleeping) • Increased heart rate or chest tightness Behavioral Signs: • Withdrawal from friends, family, or activities • Procrastination or avoidance of responsibilities • Increased use of alcohol, drugs, or tobacco • Overeating or loss of appetite • Restlessness or pacing

Cognitive Signs: • Racing thoughts or inability to focus • Negative self-talk or catastrophic thinking • Forgetfulness or disorganization • Feeling disconnected or detached from reality Social Signs: • Difficulty maintaining relationships • Increased conflict with others • Avoiding social interactions

if that child had been his own. He and his wife have two small children, and he would do anything to protect them from injury.

William settled back in to get some sleep knowing he had a busy schedule the coming day. But the nightmares continued until he finally fell asleep from sheer exhaustion. He struggled trying to

understand why after 15 years, he was suddenly beginning to recall incidents that he had witnessed throughout his career as a tower.

Recently, he was awakened with a similar nightmare. This incident involved two teenagers that ran off the road and were killed when their vehicle rammed into a utility pole.

Fire and EMS had to practically dismantle the car to get the teens out, but were unable to save them. Their young lives were cut short by this tragic incident. Several times over the past month Bill has awakened with vivid visions from this incident.

Overwhelmed by his experiences, William spoke with his wife and together they decided it was time to seek medical guidance on how to put an end to the persistent nightmares. Towing was his passion, and he enjoyed the freedom of being outdoors and a flexible

schedule. William anticipated that the job would eventually wear him down physically, but mental stress was never something Mental health resources are only a phone call away. he had considered being the reason have one of the most dangerous he would have to stop towing. jobs in the country. As noted in the Through his primary care accompanying chart, an average of physician, William was referred to a 20 towing and recovery operators mental health counseling program. are struck and killed on the nation’s The program made him aware that roadways each year. Many more the stress of his job was triggering are injured, some so seriously that a mental “flight or fight” mode, they are career-ending, because the ultimately resulting in nightmares. tow operator is no longer capable of With the support of counseling and performing labor-intensive tasks. medication, mental health clinicians Being struck, or even nearly being helped William overcome his internal struck, results in physical injury, and battles, and he is now doing much can also cause mental injury, leaving better. the operator fearful of continuing the job. Contributing to the physical and GRIM STATISTICS mental injuries is the financial Towing and recovery operators

Work the non-traffic side - Stay Safe!

AmericanTowman.com | January 2025 • 45

GETTING SOME SUPPORT

◀

stress of damages to a tow truck, as well as time lost from work while repairs are being made.

Medical authorities have long recognized PTSD (Post Traumatic Stress Disorder) and its effects on mental and physical health. While it is commonly associated with military personnel due to the nature of combat and war, PTSD can affect anyone who has experienced or witnessed a traumatic incident.

This certainly includes tow operators who often respond to crash scenes and witness serious injury or death. Many have also been personally, or nearly, injured by motorists who fail to yield the rightof-way, striking the tow operator and/or their tow vehicles. Each of these exposures can result in symptoms similar to PTSD. The symptoms of PTSD can manifest in many ways, such as flashbacks, nightmares, emotional numbness, difficulty concentrating, and an extreme state of alertness (hyper vigilance). It’s also important to recognize that trauma comes in many forms, and anyone who experiences significant trauma can be affected by PTSD, not just those who have served in the military (note the accompanying sidebar on Signs of PTSD).

When facing signs of mental stress, it is important to not let the stress build up. It’s like putting air into a balloon, which can only hold so much until it bursts. There are many effective actions that can reduce stress, and incorporating some of them into a daily routine will effectively promote overall well-being. The key here is to build resilience—the ability to bounce back when confronted with stressful situations. Recommended strategies include physical activity, stress reduction, lifestyle changes, time management, and social interaction.

If signs of mental stress persist or worsen, it’s important to seek help, 46 • January 2025 | Towman.com

Support and Treatment for PTSD Resources include therapy, support groups, and sometimes medication, depending on the severity and individual needs. Options to explore:

1. Mental Health Professionals • Professionals such as psychologists, counselors, and clinical social workers can provide therapy to help you manage stress and emotions. Cognitive Behavioral Therapy (CBT) is a common treatment for stress.

• If necessary, psychiatrists can assess your mental health and may prescribe medication to help with stress and anxiety.

• Websites and apps like BetterHelp, Talkspace, or 7 Cups provide therapy through chat, video, or phone sessions.

2. Hotlines & Crisis Services • The 988 Suicide & Crisis Lifeline provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the United States and its territories. The 988 Lifeline is comprised of a national network of over 200 local crisis centers, combining local care and resources with national standards and best practices.

3. Support Groups • In-Person or Online Support Groups: Connecting with others who are experiencing similar feelings can be helpful. Many non-profits, community centers, or even online forums host groups for people dealing with mental health issues, stress, or specific concerns like anxiety or depression.

whether from a trusted individual, a mental health professional, or a support group. The best advice is to start by talking to a trusted person, such as a spouse, co-worker, pastor, or close friend. Talking is the first step in recovery. Early intervention can help prevent more severe consequences of chronic stress.

• Mental Health Organizations: National or local mental health organizations often have resources and support groups for people experiencing stress.

For example, NAMI (National Alliance on Mental Illness) offers support for both individuals and families.

4. Workplace Resources • Many employers offer EAPs that provide free counseling or support services to employees.

• Some workplaces also have access to professionals who can provide stress management tips or even temporary adjustments to work responsibilities.

5. Community Centers & Local Clinics • Some local clinics and community centers offer counseling or workshops aimed at reducing stress and promoting mental well-being.

• Religious communities including, pastors, priests, or spiritual advisors often offer support and counseling for emotional distress.

6. Self-Care & Lifestyle Changes • Mindfulness Practices: Mindfulness, meditation, yoga, or breathing exercises are proven ways to reduce stress and improve mental well-being. Apps like Headspace, Calm, or Insight Timer offer guided exercises.

• Physical Activity: Exercise can help reduce stress by releasing endorphins and improving mood.

Regular physical activity like walking, running, or swimming can provide relief.

Seeking professional help is highly recommended for overwhelming or persistent stress. (See sidebar for Support and Treatment of PTSD) .

KNOW WHEN TO SAY WHEN

Each day, towing and recovery operators endure physical and

Towers owe it to themselves, their coworkers, and their families to recognize the signs of stress and act when they become overwhelming. If time is allotted each year for technical training to enhance skills, shouldn’t taking time to practice mental resilience also be Keeping up a brave front isn’t always the best approach to provided? dealing with stress.

While mental stress can feel overwhelming, mental stress while performing their the path to wellness begins with duties. For many, these stressors are the first step—choosing to prioritize easily managed through self-care and the mind as much as the body. By building resilience to the effects of the adopting small, intentional steps tasks they perform, and the things toward wellness, such as practicing that they see. The stress, however, gratitude or seeking professional can become overwhelming for some, support, everyone can contribute to who will suffer the consequences of a culture that values mental health as ignoring the signs and not taking much as physical health. action to seek professional help.

Work the non-traffic side - Stay Safe!

AmericanTowman.com | January 2025 • 47

Masters of Chaos What’s in a Name?

By Steve Calitri

It happens all across the country on highways, byways and freeways: incidents that shut down commerce and transportation of cargo and people—mayhem—that calls for emergency response and special ops.

The scene of cars and trucks in a mess on the roads cannot be corrected without the arrival of the “Masters of Chaos,” our industry towmen.

The Masters of Chaos recognition dinner has become a signature event of TowXpo in Fort Worth, Texas.

Towing companies from eight states spread out across the Union and as far east as Pennsylvania were at the dinner on June 20th last year to receive the Masters of Chaos plaque and listen to insightful talks on the

towman’s role in incident command.

Perhaps no other moniker has captured the imagination of towing professionals, nor the essence of their work as the term, Masters of Chaos, certainly not since the name “WreckMaster” was christened in 1990 by famed trainer, Donnie Cruse. American Towman has long recognized towmen for their heroism, service reliability, recovery-performance excellence, dedication to their communities, and more. But it took decades to give formal recognition to the work that makes them so indispensable to society.

Towmen attending the dinner proudly wear the Masters of Chaos lapel pin, which sets them apart from everyone else in the world. Here we

present the images of the awarded incidents as they appeared in the dinner program on June 20, 2024 to vividly illustrate the challenges that had to be overcome.

American Towman wants to recognize tow companies who have participated in the clearing of multiple-vehicle incidents. Apply online: AmericanTowman.com/Masters

AWARDED FOR ROAD C L EARANC E AND I NCIDENT MANAGE M E NT EXC E L L E NC E

BAR M TOWING & ROAD SERVICE

I-15, MILLARD COUNTY, UT

JULY 25, 2021

20-vehicle pileup resulting from enormous dust storm 48 • January 2025 | Towman.com

Collaborating Tow Companies: Dearden Towing, Laketown Towing

AWARDED FOR ROAD C L EARANC E AND I NCIDENT MANAGE M E NT EXC E L L E NC E

MIDWEST TRUCK, INC. I-57, CHARLESTON, MO

MARCH 17, 2022

70-vehicle pileup due to 2-mile block of fog

Collaborating Tow Companies: Sullivans, Satterfield, and many others

ALL AMERICAN TOWING & RECOVERY, INC. I-35, MARIETTA, OK

MAY 6, 2024

80-vehicle pileup resulting from EF-4 tornado hammering two distribution centers Work the non-traffic side - Stay Safe!

AmericanTowman.com | January 2025 • 49

AWARDED FOR ROAD C L EARANC E AND I NCIDENT MANAGE M E NT EXC E L L E NC E

METRO WRECKER

I-44 GILCREASE EXPANSION, TULSA, OK

JANUARY 2, 2019

21-vehicle pileup on narrow bridge due to ice, sleet & rain

MURPHYS TOWING

I-40 BETWEEN WILLIAMS, AZ & ASHVILLE, AZ

MARCH 23, 2023

8 semi-trucks and 6 car crash during major blizzard 50 • January 2025 | Towman.com

Collaborating Tow Companies: 918 Wrecker, Eagle Wrecker, AAA Oklahoma

AWARDED FOR ROAD C L EARANC E AND I NCIDENT MANAGE M E NT EXC E L L E NC E

BURCHFIELD TOWING

I-99 NB, EAST FREEDOM, PA

DECEMBER 28, 2021

8-vehicle accident on 60’ high bridge due to black ice

TOW KING OF WACO

TWIN PEAKS RESTAURANT, WACO, TX

MAY 17. 2015

Rival gang shootout forces impound of 230+ motorcycles & vehicles under police escort Work the non-traffic side - Stay Safe!

AmericanTowman.com | January 2025 • 51

AWARDED FOR ROAD CLEARANCE AND INCIDENT MANAGEMENT EXCELLENCE

AFFORDABLE TOWING US-64 EB, GRAYSON, KY

SEPTEMBER 21, 2023

Immense cleanup of 44,000 lbs of glass resulting from tractor trailer striking abandoned vehicle

JHOOK TOWING & RECOVERY HWY 165, SCOTT, AR

FEBRUARY 3, 2024

Massive cosmetic product spill caused by crash between tractor-trailer and car 52 • January 2025 | Towman.com

Collaborating Tow Companies: Roberts Towing of Lexington, KY

Work the non-traffic side - Stay Safe!

AmericanTowman.com | January 2025 • 53

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Ellen Rosengart erosengart@towman.com 54 • January 2025 | Towman.com

Commitment Service Knowledge

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800-537-7152

Supplier Scoop Roadsider’s New President

Industry veteran, John Borowski, has joined Roadsider as President of North America Partnerships and Sales. Roadsider is an innovative roadside-assistance, technology-based platform that serves towing companies, private fleets, roadside businesses, truck owners, and commercial dispatchers.

Roadsider points to Borowski’s 40 years of experience in the towing industry that will be instrumental in driving the company’s growth and expanding its reach in the market.

Borowski’s resume encompasses running a towing company for 19 years, working for a national towing operation, being a COO of a wrecker manufacturer, and a manufacturer’s liaison to major motor clubs. He’s also been a pioneer of accident remediation for a leading Massachusetts towing company, a VP of Tow Industry programs for AutoReturn, and Safety Editor of American Towman Magazine. John was the first towing professional ever honored as Towman of the Year. He is also a twotime recipient of the American Towman Medal for heroism. In the Roadsider announcement, the company is looking forward to, “Borowski’s leadership and further enhancement of partnerships and sales initiatives across North America.”

Source: roadsider.com

Peterbilt’s LED Pod Headlights

Now available on Peterbilt’s Model 589 are distinctive new LED pod headlights, offering greater visibility, enhanced styling, and increased overall safety. These LED headlights use 30 percent less power than the halogen equivalent, and provide maximum light output with wide coverage and 45-degree left and right low beams. The new LED pod headlights feature a lifecycle exceeding 50,000 hours, individually replaceable modules for easy service, and excellent Work the non-traffic side - Stay Safe!

glare control for optimum visibility.

Cooling is managed through solid aluminum forgings and castings for peak performance and reliability in extreme ambient temperatures. Integrated heaters ensure clear lenses in inclement weather, along with hard-coated external protection to safeguard against damage from ultraviolet exposure and road grit.

Source: peterbilt.com

Ford F-250’s Best CPO Value Award

Over the past 12 years that Vincentric has been handing out its Best CPO (Certified Pre-Owned) Value in America Awards, Ford has racked up quite a few individual model wins, as well as more than a few overall brand

honors. Turns out, those seeking to minimize their operating expenses in the used vehicle market have a number of good choices wearing Blue Oval badges, and that’s once again the case with the latest version of the Vincentric Best CPO Value in America Awards, which singled out the Ford F-250 Super Duty as a great selection in its segment. In fact, the Ford F-250 Super Duty topped the entire full-size 3/4-ton pickup space this time around, beating out three competitors thanks to the fact that it presents owners with the lowest maintenance, operating, and total costs of ownership, which came in at 2.8 percent lower than expected levels.

To come up with this data, Vincentric measures the cost of ownership of a variety of used models via eight different cost factors: depreciation, fees & taxes, financing, fuel, insurance, maintenance, opportunity cost, and repairs. Using a statistical model, winners were identified by measuring which vehicles had lower than expected ownership costs given their market segment and price. Each vehicle was evaluated in all 50 states, plus Washington D.C., using a range of annual mileage intervals and insurance profiles with the assumption that each would be driven 15,000 miles annually over five years.

AmericanTowman.com | January 2025 • 55

My Baby

Primo Presentation Proudly Towing in Pink

By Steve Temple

T

he Wrecker Pageants at American Towman Expositions are aways a highlight, with engaging graphics and vivid vinyl wraps drawing admiring gazes from spectators and trophies from judges. One category of particular interest is the “Best Theme/ Presentation.” The year’s handsdown winner at the 2024 American Towman Exposition in Baltimore stood out for several reasons.

Customized by Brandon Watson of K&L Gerst Towing in Severna Park, MD, this 19-foot Jerr-Dan Steel Rustler is not only distinctive for its hot pink hue, special features, and a 1940 Dodge hot rod on the flatbed, but also the important messages conveyed.

The “Slow Down, Move Over” 56 • January 2025 | Towman.com

safety directive is both familiar and essential, and doubly emphasized with the statements, “It’s the Law” and “It Saves Lives.” Plus, there are pink arrows to divert motorists away from a recovery scene.

Adding to the alluring impact of this wrecker is the motto, “Proudly Towing in Pink” along with images of the pink ribbon as a symbol for breast cancer awareness. Turns out that Brandon’s grandmother, Mabel, battled this disease, so he feels motivated to show his support for her and the cause, to which he also donates his personal time and funds.

Altogether, these multimeaningful displays attract a tremendous amount of attention, both at events and on the job. As one example, “A lady came straight to me at a truck pull/show, who is a breast cancer survivor,” Brandon recalls.

“She said ‘It’s the best-looking truck

I’ve seen coming in here!’”

Similar reactions were voiced at AT’s Wrecker Pageant this past

TECHNICAL HIGHLIGHTS Engine: International 4700 DT466 Chassis: 1996 International Wrecker: 19-foot Jerr-Dan Steel Rustler Custom Features: Hot Pink Pearl paint from House of Kolors, chromed vertical exhaust stacks, toolboxes with logos, Dual Revolution LEDs, Trux Accessories fenders, 19.5-inch Alcoa rims, Miami Star bumper Graphics: Signarama

The ’40 Dodge adds some pizazz to this pink transporter.

November in Baltimore, so no surprise our judges awarded a Best Theme/Presentation trophy to this blush-colored flatbed. Brandon described in detail all the mods he added, starting with the Hot Pink Pearl paint from House of Kolors.

He also installed custom vertical exhaust stacks, toolboxes with logos, Dual Revolution LEDs, and full fat fenders flowing over the 19.5-inch

Alcoa rims. Those fenders are from Trux Accessories, and Miami Star supplied the big bumper up front. The cab is dressed up as well, decked out in gray tweed upholstery.

Brandon admits the toughest aspect of the buildup was putting on all the LEDs, and The pink ribbon graphic applied by Signarama is aptly enhanced concealing the wiring. with chain links and J-hooks.

As for the hot rod While the hot rod is for show pickup on the bed, that is owned purposes, Brandon also uses his

by Wayne Gerst, a partner in K&L flamboyant rollback for handling who relishes his large collection of both roadside recoveries and 50 vehicles. He’s such an avid car frequently transporting rental cars to guy that there’s a four-post lift in repair facilities in the area. Whenever his living room displaying a classic he’s on duty, Brandon is just tickled Chevy! The Dodge runs a big-block pink to show it off.

454 Chevy and is painted a lighter shade of pink with ghost flames.

Concealed wiring for all the LEDs proved to be a challenge.

Work the non-traffic side - Stay Safe!

Dual carbs and ram-air runners top the big-clock Chevy mill.

AmericanTowman.com | January 2025 • 57

Lowdown

Ruminations on Leadership

By Steve Calitri

I

Steve Calitri Editor-in-Chief scalitri@towman.com

n the case of Barbara Christensen, her decision to take the helm of leadership for the towing industry in Utah meant a lot of sacrifice of her time, energy, and focus away from her business and life. Many an owner of a small towing business took on the presidency of a state towing association and had their business suffer for it. Barbara’s example and accomplishments on behalf of all towers in Utah is reason for all tow bosses across the nation, not just Utah, to support their associations with membership.

In running a towing business, there are many reasons and situations that call for leadership. It may mean going out on a call to a challenging incident and recovery, manifesting to the tow operator your command of the scene, and your confidence in him. Just one example of how to do things right, including interaction with police, can be a guiding star that an operator follows throughout his career.

Good leadership means communicating what exactly is expected of the tow operator and the discipline necessary for the job. Poor leadership is leaving an unknown operator to his own devices from the get-go.

Recently an address at the Captains of Industry dinner was titled, Leader or Dictator.

I can’t help but think that being a dictator has its place in running a business, and leading an association. Both organization structures call for strong leadership. Board members of associations want strong leadership. Without it, a company or association can drift, its purpose and goals in question.

For some, giving direction and instruction to people comes naturally, and these people often rise to positions of leadership. But even a shy person can evolve into a take-charge leader when a situation arises where they

58 • January 2025 | Towman.com

realize that they must take the bull by the horns to make it happen.

In human history, it’s been bold leadership that has changed the world. Doing something new, or different, and against the grain. The creation of the U.S. Constitution comes to mind and the leaders who made it happen.

These men believed in the revolutionary concept of self-governance and freedom.

This belief gave them the boldness to act.

The idea of a bridge and the subsequent engineering of the bridge, and bridges around the world, came from bold leadership. “What’s that? You’re going to cross it with what you say?”

Having a vision for something others don’t see and acting on it takes bold leadership. Within our industry, I think of towers who took a bold approach to a recovery, tow bosses who have pioneered recovery training, accident remediation, traffic control, and management education.

I think of the many wrecker manufacturers who’ve pioneered the tools towers now use.

We’ve seen tow bosses challenge city hall and win despite the odds.

When I started the American Towman Exposition, I was told it would fail, and faced opposition from industry “leaders.” I had a plan, believed in it, and took the actions needed to make it work. It was a hit the first year and every year after that.

When I had the vision of the Spirit Ride, I said, “We can do this.” In my mind, the continuing tragedy of towmen struck and killed working the white line called upon me to act because I knew I had the wherewithal to create a campaign that could spark change.

I was told my plan for the Spirit Ride rallying thousands of towing professionals and other first responders could not work. But I saw how it would work. I believed it would. And indeed, the Spirit Ride met and exceeded all expectations, as millions of viewers tuned into TV news coverage of the processions and ceremonies honoring fallen first-responders and promoting the move-over laws.

Barbara Christensen had to believe she could make change for her to act in such bold ways. All towmen should be thankful that this woman believed in herself.

News Flash Tow Truck Procession Honors Fallen Driver Henry Banks

Roadside assistance is set to exceed $38.4 billion by 2032.

Vehicle Roadside Assistance Market to Exceed $38.4 Billion

The global vehicle roadside assistance market is projected to surpass $38.4 billion by 2032, driven by rising vehicle ownership and evolving transportation trends. As of 2023, over 92.7 million vehicles were on the road, with numbers expected to surge due to urbanization, economic growth, and increased reliance on personal vehicles.

Towing services remain a critical component, accounting for over 30% of the market and forecasted to generate more than $12 billion by 2032.

Demand is fueled by frequent mechanical failures and accidents, making reliable towing essential.

The shift towards electric vehicles

(EVs) is reshaping service needs, emphasizing the importance of specialized assistance for EVs and hybrids.

This trend highlights opportunities for towers to expand their capabilities to meet emerging demands.

Source: globenewswire.com

Fire at New Jersey Storage Yard Destroys Abandoned Vehicles

A fire broke out early morning on November 24 at a storage yard in Paterson, NJ, destroying about 20 vehicles. The yard is operated by Citywide Towing, the city’s towing contractor. Paterson Fire Chief, Alex Alicea, confirmed that firefighters prevented the blaze from reaching nearby structures and stated that the cause of the fire remains under investigation. Citywide Towing did not comment on the incident. According to Councilman Luis Velez, who spoke with Citywide’s owner, the vehicles destroyed were abandoned by their owners. Velez said it appeared the fire was sparked by an electrical issue in one vehicle, which caused flames to spread to others.

Source: northjersey.com

Firefighters battle a blaze at impound lot.

North 60 • January 2025 | Towman.com

Dozens of tow trucks gathered in Bedford Heights, OH to honor Henry Banks, a tow truck driver killed in a head-on crash with a wrong-way driver. Banks’ coworkers at I & A Automotive organized the tribute ride, retracing his final route past the accident site.

“Henry was more than a coworker—he was family,” said Isaiah Thomas. “He was a great man and an exceptional tow operator. It’s heartbreaking.”

The crash, which also claimed the life of the wrong-way driver, highlights the dangers tow truck operators face daily. “We worry about wrong-way drivers and people not moving over,” said Jacob Shucofsky of ALCAR Recovery.

Participants in the procession displayed window stickers to raise awareness about road safety. “Pay attention. Double-check before getting on the freeway,” urged Kaylee Peet, Banks’ coworker. “It could save your life or someone else’s.”

Source: cleveland19.com

Tow Employee Honored by Company for 50+ Years of Dedication

Tom VanDyk, a 52-year career employee at Nick’s Towing Service

Tom Van Dyk retires after 52 years of service.

located in Rutherford, New Jersey, was honored with a clap-out at the end of his last shift and a dinner surrounded by family and former colleagues.

Starting in 1972 as a 15-year-old, Tom’s journey began when he crossed the highway from his job at Roy Rogers to “Nick’s Friendly Service.” Without a formal interview, Nick handed him a wad of cash and told him to start pumping gas. From that beginning, Tom became an integral part of the company’s history.

Over the decades, Tom’s roles evolved as he turned wrenches in the repair shop, became the service manager, learned to tow, earned his CDL, and took on tasks like dispatching and night shift supervision. He handled everything Nick needed, including building maintenance, becoming a dependable right-hand man who always found a way to get the job done.

Tom’s dedication extended beyond his work, as he watched Nick’s children grow up, two of whom now help lead the business. His quiet but impactful presence earned him the respect of

◀

Work the non-traffic side - Stay Safe!

AmericanTowman.com | January 2025 • North 61

all who worked alongside him.

Source: Nick's Towing Service

Towmen Headed to Arbitration in Police Shooting Case

The police shooting of Steve Perkins during a truck repossession has moved into a new phase of legal proceedings, with two tow truck drivers and their employer, Allstar Recovery, facing arbitration. The incident, which occurred in September 2023, began when a tow truck driver arrived at the Perkins residence to repossess a pickup truck. A confrontation escalated after the driver called Decatur police, claiming Perkins had brandished a firearm. Moments later, Perkins was fatally shot by police in his front yard. Catrela Perkins, Steve Perkins’ widow, has filed a lawsuit alleging wrongful death, unfair debt collection practices, and violations of constitutional rights. She contends that the truck was not behind on payments, making the repossession attempt unlawful.

Source: waff.com

North 62 • January 2025 | Towman.com

Work the non-traffic side - Stay Safe!

AmericanTowman.com | January 2025 • North 63

North 64 • January 2025 | Towman.com

Episode 44

Copyright©2021 American Towman Magazine. Characters and stories are fictitious; no resemblance to real life characters is intended.

Send your thoughts/suggestions on the Adventures to scalitri@towman.com or American Towman, 2 Overlook Dr #5, Warwick NY 10990

News Flash Tow Truck Procession Honors Fallen Driver Henry Banks

Roadside assistance is set to exceed $38.4 billion by 2032.

Vehicle Roadside Assistance Market to Exceed $38.4 Billion

The global vehicle roadside assistance market is projected to surpass $38.4 billion by 2032, driven by rising vehicle ownership and evolving transportation trends. As of 2023, over 92.7 million vehicles were on the road, with numbers expected to surge due to urbanization, economic growth, and increased reliance on personal vehicles.

Towing services remain a critical component, accounting for over 30% of the market and forecasted to generate more than $12 billion by 2032. Demand is fueled by frequent mechanical failures and accidents, making reliable towing essential.

The shift towards electric vehicles (EVs) is reshaping service needs, em-

phasizing the importance of specialized assistance for EVs and hybrids.

This trend highlights opportunities for towers to expand their capabilities to meet emerging demands.

Source: globenewswire.com

Fire at New Jersey Storage Yard Destroys Abandoned Vehicles

A fire broke out early morning on November 24 at a storage yard in Paterson, NJ, destroying about 20 vehicles. The yard is operated by Citywide Towing, the city’s towing contractor.

Paterson Fire Chief, Alex Alicea, confirmed that firefighters prevented the blaze from reaching nearby structures and stated that the cause of the fire remains under investigation. Citywide Towing did not comment on the incident. According to Councilman Luis Velez, who spoke with Citywide’s owner, the vehicles destroyed were abandoned by their owners. Velez said it appeared the fire was sparked by an electrical issue in one vehicle, which caused flames to spread to others.

Source: northjersey.com

Firefighters battle a blaze at impound lot.

South 60 • January 2025 | Towman.com

Dozens of tow trucks gathered in Bedford Heights, OH to honor Henry Banks, a tow truck driver killed in a head-on crash with a wrong-way driver. Banks’ coworkers at I & A Automotive organized the tribute ride, retracing his final route past the accident site.

“Henry was more than a coworker—he was family,” said Isaiah Thomas. “He was a great man and an exceptional tow operator. It’s heartbreaking.”

The crash, which also claimed the life of the wrong-way driver, highlights the dangers tow truck operators face daily. “We worry about wrong-way drivers and people not moving over,” said Jacob Shucofsky of ALCAR Recovery.

Participants in the procession displayed window stickers to raise awareness about road safety. “Pay attention. Double-check before getting on the freeway,” urged Kaylee Peet, Banks’ coworker. “It could save your life or someone else’s.”

Source: cleveland19.com

Towmen Headed to Arbitration in Police Shooting Case

The police shooting of Steve Perkins during a truck repossession has moved into a new phase of legal proceedings, with two tow truck drivers and their employer, Allstar Recovery, facing arbitration. The incident, which occurred in September 2023, began when a tow truck driver arrived at the Perkins residence to repossess a pickup truck. A confrontation escalated after the driver called Decatur police, claiming Perkins had brandished a firearm. Moments later, Perkins was fatally shot by police in his front yard.

Catrela Perkins, Steve Perkins’ widow, has filed a lawsuit alleging wrongful death, unfair debt collection practices, and violations of constitutional rights.

She contends that the truck was

◀

Work the non-traffic side - Stay Safe!

AmericanTowman.com | January 2025 • South 61

Tow Trucks Light Up in Tribute to Fallen Driver

not behind on payments, making the repossession attempt unlawful.

Source: waff.com

Tow Employee Honored

by Company for 50+ Years of Dedication

Tom VanDyk, a 52-year career employee at Nick’s Towing Service located in Rutherford, New Jersey, was honored with a clap-out at the end of his last shift and a dinner surrounded by family and former colleagues.

Starting in 1972 as a 15-year-old, Tom’s journey began when he crossed the highway from his job at Roy Rogers to “Nick’s Friendly Service.” Without a formal interview, Nick handed him a wad of cash and told him to start pumping gas. From that beginning, Tom became an integral part of the company’s history.

Over the decades, Tom’s roles evolved as he turned wrenches in the repair shop, became the service manager, learned to tow, earned his CDL,

Tom Van Dyk retires after 52 years of service.

and took on tasks like dispatching and night shift supervision. He handled everything Nick needed, including building maintenance, becoming a dependable right-hand man who always found a way to get the job done.

Tom’s dedication extended beyond his work, as he watched Nick’s children grow up, two of whom now help lead the business. His quiet but impactful presence earned him the respect of all who worked alongside him.

Source: Nick’s Towing Service

South 62 • January 2025 | Towman.com

Downtown Grand Rapids, MI was lit up in memory of tow truck driver Keagan Spencer, who lost his life a year ago helping a stranded motorist.

In an event organized by Project Night Lights, around 100 tow trucks gathered downtown to honor Spencer and raise awareness for roadside worker safety.

Spencer’s father, Matt Spencer, heads Move Over Michigan, a group dedicated to protecting all roadside workers, including tow truck drivers, mail carriers, police, and firefighters.

“The young man who hit Keagan was distracted, and we have a big problem with driver awareness,” said Matt Spencer. “We urge people to slow down when they see flashing lights—it’s critical for everyone’s safety.”

Project Night Lights also brought joy to children in local hospitals, giving them a spectacular view of the flashing lights. For more information, visit MoveOverMichigan.com.

Source: woodtv.com

by Don Lomax

Work the non-traffic side - Stay Safe!

AmericanTowman.com | January 2025 • South 63

South 64 • January 2025 | Towman.com

Episode 44

Copyright©2021 American Towman Magazine. Characters and stories are fictitious; no resemblance to real life characters is intended.

Send your thoughts/suggestions on the Adventures to scalitri@towman.com or American Towman, 2 Overlook Dr #5, Warwick NY 10990

News Flash Tow Truck Procession Honors Fallen Driver Henry Banks

Roadside assistance is set to exceed $38.4 billion by 2032.

Vehicle Roadside Assistance Market to Exceed $38.4 Billion

The global vehicle roadside assistance market is projected to surpass $38.4 billion by 2032, driven by rising vehicle ownership and evolving transportation trends. As of 2023, over 92.7 million vehicles were on the road, with numbers expected to surge due to urbanization, economic growth, and increased reliance on personal vehicles.

Towing services remain a critical component, accounting for over 30% of the market and forecasted to generate more than $12 billion by 2032. Demand is fueled by frequent mechanical failures and accidents, making reliable towing essential.

The shift towards electric vehicles (EVs) is reshaping service needs, em-

phasizing the importance of specialized assistance for EVs and hybrids.

This trend highlights opportunities for towers to expand their capabilities to meet emerging demands.

Source: globenewswire.com

Fire at New Jersey Storage Yard Destroys Abandoned Vehicles

A fire broke out early morning on November 24 at a storage yard in Paterson, NJ, destroying about 20 vehicles. The yard is operated by Citywide Towing, the city’s towing contractor.

Paterson Fire Chief, Alex Alicea, confirmed that firefighters prevented the blaze from reaching nearby structures and stated that the cause of the fire remains under investigation. Citywide Towing did not comment on the incident. According to Councilman Luis Velez, who spoke with Citywide’s owner, the vehicles destroyed were abandoned by their owners. Velez said it appeared the fire was sparked by an electrical issue in one vehicle, which caused flames to spread to others.

Source: northjersey.com

Firefighters battle a blaze at impound lot.

Midwest 60 • January 2025 | Towman.com

Dozens of tow trucks gathered in Bedford Heights, OH to honor Henry Banks, a tow truck driver killed in a head-on crash with a wrong-way driver. Banks’ coworkers at I & A Automotive organized the tribute ride, retracing his final route past the accident site.

“Henry was more than a coworker—he was family,” said Isaiah Thomas. “He was a great man and an exceptional tow operator. It’s heartbreaking.”

The crash, which also claimed the life of the wrong-way driver, highlights the dangers tow truck operators face daily. “We worry about wrong-way drivers and people not moving over,” said Jacob Shucofsky of ALCAR Recovery.

Participants in the procession displayed window stickers to raise awareness about road safety. “Pay attention. Double-check before getting on the freeway,” urged Kaylee Peet, Banks’ coworker. “It could save your life or someone else’s.”

Source: cleveland19.com

Towmen Headed to Arbitration in Police Shooting Case

The police shooting of Steve Perkins during a truck repossession has moved into a new phase of legal proceedings, with two tow truck drivers and their employer, Allstar Recovery, facing arbitration. The incident, which occurred in September 2023, began when a tow truck driver arrived at the Perkins residence to repossess a pickup truck. A confrontation escalated after the driver called Decatur police, claiming Perkins had brandished a firearm. Moments later, Perkins was fatally shot by police in his front yard.

Catrela Perkins, Steve Perkins’ widow, has filed a lawsuit alleging wrongful death, unfair debt collection practices, and violations of constitutional rights.

She contends that the truck was

◀

Work the non-traffic side - Stay Safe!

AmericanTowman.com | January 2025 • Midwest 61

“Project Night Lights” honored fallen Michigan towman Keegan Spencer.

Tom Van Dyk retires after 52 years of service.

not behind on payments, making the repossession attempt unlawful.

Source: waff.com

Tow Employee Honored by Company for 50+ Years of Dedication

Tom VanDyk, a 52-year career employee at Nick’s Towing Service located in Rutherford, New Jersey, was honored with a clap-out at the end of his last shift and a dinner surrounded

by family and former colleagues.

Starting in 1972 as a 15-year-old, Tom’s journey began when he crossed the highway from his job at Roy Rogers to “Nick’s Friendly Service.” Without a formal interview, Nick handed him a wad of cash and told him to start pumping gas. From that beginning, Tom became an integral part of the company’s history.

Over the decades, Tom’s roles evolved as he turned wrenches in the repair shop, became the service man-

ager, learned to tow, earned his CDL, and took on tasks like dispatching and night shift supervision. He handled everything Nick needed, including building maintenance, becoming a dependable right-hand man who always found a way to get the job done.

Tom’s dedication extended beyond his work, as he watched Nick’s children grow up, two of whom now help lead the business. His quiet but impactful presence earned him the respect of all who worked alongside him.

Source: Nick’s Towing Service

Tow Trucks Light Up in Tribute to Fallen Driver

Downtown Grand Rapids, MI was lit up in memory of tow truck driver Keagan Spencer, who lost his life a year ago helping a stranded motorist.

In an event organized by Project Night Lights, around 100 tow trucks gathered downtown to honor Spencer and raise awareness for roadside worker safety.

Spencer’s father, Matt Spencer, heads Move Over Michigan, a group dedicated to protecting all roadside workers, including tow truck drivers, mail carriers, police, and firefighters.

“The young man who hit Keagan was distracted, and we have a big problem with driver awareness,” said Matt Spencer. “We urge people to slow down when they see flashing lights—it’s critical for everyone’s safety.”

Project Night Lights also brought joy to children in local hospitals, giving them a spectacular view of the flashing lights. For more information, visit MoveOverMichigan.com.

Source: woodtv.com Midwest 62 • January 2025 | Towman.com

Work the non-traffic side - Stay Safe!

AmericanTowman.com | January 2025 • Midwest 63

Midwest 64 • January 2025 | Towman.com

Episode 44

Copyright©2021 American Towman Magazine. Characters and stories are fictitious; no resemblance to real life characters is intended.

Send your thoughts/suggestions on the Adventures to scalitri@towman.com or American Towman, 2 Overlook Dr #5, Warwick NY 10990

News Flash to urbanization, economic growth, and increased reliance on personal vehicles.

Towing services remain a critical component, accounting for over 30% of the market and forecasted to generate more than $12 billion by 2032.

Demand is fueled by frequent mechanical failures and accidents, making reliable towing essential.

The shift towards electric vehicles (EVs) is reshaping service needs, emphasizing the importance of specialized assistance for EVs and hybrids.

This trend highlights opportunities for towers to expand their capabilities to meet emerging demands.

Source: globenewswire.com Roadside assistance is set to exceed $38.4 billion by 2032.

Vehicle Roadside Assistance Market to Exceed $38.4 Billion

The global vehicle roadside assistance market is projected to surpass

$38.4 billion by 2032, driven by rising vehicle ownership and evolving transportation trends. As of 2023, over 92.7 million vehicles were on the road, with numbers expected to surge due

West 60 • January 2025 | Towman.com

Fire at New Jersey Storage Yard Destroys Abandoned Vehicles

A fire broke out early morning on November 24 at a storage yard in Paterson, NJ, destroying about 20 vehicles. The yard is operated by Citywide

Work the non-traffic side - Stay Safe!

AmericanTowman.com | January 2025 • West 61

Firefighters battle a blaze at impound lot.

Towing, the city’s towing contractor. Paterson Fire Chief, Alex Alicea, confirmed that firefighters prevented the blaze from reaching nearby structures and stated that the cause of the fire remains under investigation. Citywide Towing did not comment on the incident. According to Councilman Luis Velez, who spoke with Citywide’s owner, the vehicles destroyed were abandoned by their owners. Velez said it appeared the fire was sparked by an electrical issue in one vehicle, which caused flames to spread to others.

Source: northjersey.com

West 62 • January 2025 | Towman.com

Work the non-traffic side - Stay Safe!

AmericanTowman.com | January 2025 • West 63

West 64 • January 2025 | Towman.com

Episode 44

Copyright©2021 American Towman Magazine. Characters and stories are fictitious; no resemblance to real life characters is intended.

Send your thoughts/suggestions on the Adventures to scalitri@towman.com or American Towman, 2 Overlook Dr #5, Warwick NY 10990