Foxhunters Residents Guide

Living at Foxhunters Care Community

Welcome to Foxhunters Dear Sir/Madam, I have great pleasure in welcoming you to your new home, Foxhunters Care Community.

This guide is intended to answer any questions that you may have on moving in and living with us.

The information in this guide reflects the policies set out by Dormy Care Communities.

If there are any specific questions that you may have, please contact a member of the team who will be happy to assist you. Alternatively, my door is always open.

Again, I extend my warmest welcome, and hope you are happy in your lovely new home.

Home Director

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Accidents & first aid In the event of an accident, please immediately press the nearest emergency call bell or attract the attention of a member of staff. A member of staff will attend and provide assistance. There will always be a qualified member of staff on duty who will be able to assess any injury and take the appropriate actions. All accidents will be logged into our Incident Log File, where your information is kept and audited in line with our health and safety policy and your data stored correctly to adhere to the General Data Protection Regulation

Activities Activities are organised by our two Activities Co-ordinators who will have a meeting with you soon after your arrival. All in-house activities are inclusive, and anyone can join in. There are several clubs here at Foxhunters which you are more than welcome to join. For a full list of clubs please see the Activities Board. Some activities that do not take place on site may have to be signed up for in advance, so keep an eye on the notice boards, and your activity schedule which is updated weekly.

Admission Here at Foxhunters, we recognise that everybody is unique with different needs and preferences, and knowing this we aim to provide services tailored to your individual requirements. We understand that moving is stressful which is why we will be with you every step of the way. Prior to moving in you will receive documents that will hopefully assist you with moving in. However, if there is anything that we can assist you with further, please do not hesitate to contact a member of staff who will endeavour to help you.

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Advanced directives, advocates and legal advice If you have a Living Will or an Advanced Directive, please make sure the care team are aware of the contents during the first few days following your move in. This is to ensure we are aware of your wishes. Should you require the services of a solicitor we can provide names of several local solicitors. For legal purposes and emergencies, we will also need to know details of your next of kin. If you have appointed a Lasting Power of Attorney or have an existing Enduring Power of Attorney, Court of Protection Order, Legal Advocate or an Independent Mental Capacity Advocate (IMCA) please inform staff on the day you move in. The original documentation must be seen and copied by a member of staff and this will be retained on your file. Please let us know who you wish us to share your health information with in the case of emergency or medical need. Should you require details of an Advocacy Service, please speak to our care team who will be happy to assist you.

Compliments & complaints We welcome feedback on all areas within the home and would be delighted to hear about anyone who has gone above and beyond to make a difference. Please raise any concerns with the Home Director who will investigate these for you.

Hearing tests Should you require a hearing test, the GP will be able organise this for you, alternatively you can make an appointment through reception for a private provider.

Hot water The hot water in your suite is thermostatically controlled to reduce the risk of scalding.

If you are not happy with the temperature of the hot water, please discuss this with the Maintenance Manager.

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Housekeeping The Housekeeping Team will change your laundry and clean your suite on a regular basis.

Internet & TV The aerial connection in your suite will connect you to Freeview channels. If you wish to have your own Sky TV set box, please speak to our maintenance manager about how we can support you.

There is access to the internet throughout the home for those with laptop computers.

Please speak to reception for the WIFI password.

Laundry We have a laundry tagging system, and small identification tags will be attached to the washing instructions on your garments or other discreet areas. Should you purchase or be given any new clothes, these need to be placed in the appropriate bag for tagging and handed in with your laundry. For items that need hand washing or dry cleaning please speak to the Housekeeping Manager.

Our Housekeeping Manager will meet with you when you first arrive and will go through all aspects of the laundry service with you.

Library We have a large number of books available for you. These are located in the Quiet Room, Cosy Corners, Library and the Activities Room. Please feel free to borrow these at any time. If there is a specific book that you would like, please speak to our one of our activities co-ordinators who will be happy to arrange this for you.

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Local amenities For details of all local amenities please speak to one of our Activities Co-ordinators who will be happy to assist you and give you any information that you may require.

Local transport We have a complimentary chauffeur service that can take people on local trips.

Maintenance For all routine maintenance and building issues, there is a log book held at reception where you can enter details of issues and/or attention required. Our Maintenance Manager will review this log on a daily basis and attend to matters according to priority. However, if there is going to be more than a 48-hour delay in addressing your issue, you will be informed.

Should you require any extra maintenance in your apartment, please refer to the price list found at the back of the folder and discuss your requirements with the Maintenance Manager.

Medication To assist us with medication needs, we will be using the local Pharmacy. Should you wish us to, we can arrange all your medication needs and can order medications during the month and or when medications are updated from the GP. If you are given a prescription by your GP, either you, your GP or a family member can deliver the prescription to the Pharmacy and if medication is in stock, it will be delivered to Foxhunters.

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Medical equipment Should you require the use of a specialised bed, mattress, chair or any other aids, the Care Team will look at your requirements prior to your move in and will source these on your behalf.

Newspapers We have an arrangement with a local newsagent and newspapers are delivered to the home daily for your use.

Opticians We will have a regular visiting optician and can arrange an appointment for you inhouse if needed.

Parking We have dedicated parking at the front of the building closest to the entrance doors.

Visitor parking is also available and is clearly designated. There are designated Disabled Parking bays for those displaying the appropriate badge.

Pets Visitors are welcome to bring their pets into the home providing they are well behaved. We will also have regular pet therapy sessions for your enjoyment. Should you wish your pet to live with you at Foxhunters please speak to the Home Director to discuss the situation in more detail.

Physiotherapy We have a visiting physiotherapist who will visit the home on a weekly basis. If you require an alternative to this, this will have to be arranged by your GP or privately by you or your family member. You may have full access to our fully equipped gym. Staff can support you to use the equipment and enjoy a regular exercise routine

Surveys & questionnaires To assist us in ensuring that we are offering you the very best service, we will ask you to complete an anonymous survey at some point throughout the year.

Religious services We hold regular Fellowship Meetings (please see the Activities Board for details) If you wish to attend church on a Sunday, please speak to one of our Activities Coordinators who will be happy to help you arrange this.

Home meetings and committees This is your home – and we want to ensure that we always provide you with the very best service and care. We hold regular resident/family forums and committees to give you the opportunity to tell us how we are doing, what we can improve upon and make any suggestions about what else you would like.

Details of these forums will be displayed on the Activities Board in advance of the meetings and you are warmly invited to attend. In addition, the Home Director would love to hear any other suggestions you may have at any time.

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Security: Building The building can only be accessed by visitors via the main front door. There is a doorbell which when rung, is transferred to reception or out of hours a Senior Carers communication device, who will respond and answer the door. Our doors are key coded to ensure your utmost security at all times.

Security: Personal possessions We would remind you that your personal possessions are your own responsibility. If you would like us to secure an item(s) in our safe, please speak to the Home Director who will be happy to arrange this for you. For items of high value, please ensure that you make your own arrangements to insure them for loss of damage.

Special occasions If you have any special diet or nutritional needs, this will have been discussed during your assessment and this information passed onto our Chef and his team. Soon after you move in, our Chef will meet with you and discuss your needs and preferences further, to ensure that we provide you with healthy, nutritious and delicious meals that suit you.

Smoking We have a designated smoking area outside the building. Please speak to a member of the team if you require access to this facility as we need to ensure appropriate risk assessments have been completed. Foxhunters Care Community has a strict no smoking policy inside the building.

Telephones Each suite has a telephone access point and we can discuss with you the appropriate telephone equipment that is needed should you wish to take advantage of this.

Visitors Visitors are welcome at any time. If you would like them to join you for a meal, please book this through reception. 24 hours notice is needed for all guest bookings and there may be small charge for guest meals.

Voting All residents have the right to vote either in person, at the local voting station or by post. Should you require any support in this matter, please contact the Activities Team who will be happy to assist you.

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Contact Us 01873 564830 Enquiries@dormycare.co.uk www.dormycare.co.uk

Foxhunters Care Community Iberis Road Llanfoist Abergavenny NP7 9LQ