GH Onboarding Packet

WELCOME PACKET & GENERAL CLUB INFORMATION

Grand Haven Golf Club 500 Riverfront Drive Palm Coast, FL 32137

Tel. No.: (386) 445-2327

MANAGER'S WELCOME Let me be the first to welcome you to one of the country's most iconic clubs, Grand Haven Golf Club! We are happy to have you join our family. We all look forward to serving you, your family, and your friends in every way possible. Our goal at Grand Haven Golf Club is to become your home away from home and be your first choice to create lasting memories for years to come. Please let me know if you have any questions about the club or suggestions as to how we can better serve you.

On behalf of my entire team, thank you for this opportunity and we all look forward to seeing you soon.

Enclosed is important information that will assist you in your first few weeks as a member. Thank you again for deciding to be part of this fabulous group of fellow members.

Sincerely, Andrea Knox General Manager Grand Haven Golf Club

IMPORTANT PHONE NUMBERS AND STAFF DIRECTORY

GENERAL HOURS OF OPERATION Golf Shop: 7:30 AM to 4:30 PM Dining: Wednesday and Thursday: 11:00 AM to 8:00 PM Friday and Saturday: 11:00 AM to 9:00 PM Sunday: 11:00 AM to 6:00 PM Closed Monday and Tuesday

FOOD AND BEVERAGE MINIMUM Food minimums are quarterly (every 3 months): $180 for a family, $90 for a single.

Member Billing Dues are charged on the last day of the month for the following month. Auto-draft forms are available and charged on the 18th of the month.

COMMUNICATION All communication emails will come from carolinatracecc@golferemail.com Be sure to follow us on Facebook: facebook.com/CarolinaTraceCC and Instagram: @CarolinaTraceCC

Grand Haven Golf Club 500 Riverfront Drive Palm Coast, FL 32137

Tel. No.: (386) 445-2327

Member Website Log in, Viewing Statements, and Making Tee Times I. Logging In To access the member-only pages of the website, browse golfclubofhouston.com and click the “MEMBER LOGIN” button in the top-right. Your username is your email address and you will use the password provided by the Club.

If viewing on a mobile device, this login button may appear in the navigation menu accessed via the "3 lined" button in the top-left Once logged in: To change your password, click Update Profile in the left-hand navigation menu. Once on the update profile page, you can edit your password by deleting your current password and typing your desired password in both the Create Password and Re-Enter Password fields. You can also edit your contact information and preferences. When finished updating your password and any other information or preferences, click the Update Profile button at the bottom of the page.

PLEASE NOTE: Do not change your email address until after you have accessed the Statement portal (see Section II below).

II. Statement Access To access your Account Statement, click Statements in the left-hand navigation menu. This will direct you to a site where you can review your contact information, review your account charges and account balance.

Grand Haven Golf Club 500 Riverfront Drive Palm Coast, FL 32137

Tel. No.: (386) 445-2327

To see your statements, click on the My Statements link on the left side of the screen. You will see your newly formatted Membership Number on this screen underneath My Information.

III. Making Tee-Times Back on the members-only website, click Tee Times in the left-hand navigation menu to book a tee time.

This will direct you to a site where you can book a member tee time. To book a tee time, select your desired date (A) number of players (B) and the course you want to play (C) You can also filter tee time range (D) Then click View on your desired tee time, then confirm your number of players and click Continue.

Grand Haven Golf Club 500 Riverfront Drive Palm Coast, FL 32137

Tel. No.: (386) 445-2327

You can now type in the names of other players in your reservation.

(A) Starting with Last Name. Then, click Continue to review your reservation.

(B) Note that if other players in your reservation are not members, payment will be accepted in the Pro Shop. A cart fee will always appear on this screen (C) If you are on the annual Trail Fee program, this fee will be removed at check-in.

On the next screen, click Finish to submit your reservation. You should receive a confirmation email shortly after you submit your tee time reservation.

IV. Cancelling a Tee Time To cancel an upcoming tee time reservation, log in to the website and click Tee Times (see screenshot on the previous page). This will direct you to the tee sheet webpage. When on the tee sheet webpage, click My Account, then Pending beneath Your reservations. To cancel a tee time, click the “X” for the reservation you want to cancel.

To cancel the entire reservation, select the number of players in the reservation. If the tee time reservation is for 4 players, select 4 in the # of Players to Remove from Reservation box.

Please note: Any tee time reservations that were made within 12 hours of the tee time will need to be cancelled by calling the Golf Shop.

Grand Haven Golf Club 500 Riverfront Drive Palm Coast, FL 32137

Tel. No.: (386) 445-2327

Invitation to Icon Golf As a member of Grand Haven Golf Club you are cordially invited to join Icon Golf.

This by-invitation-only opportunity affords members unique privileges and recognition at storied golf clubs, fused with personalized service beyond expectations and extraordinary benefits. With Guest of the Owner privileges, you always experience home club recognition. Regardless of how often you visit each of your clubs, you can rest assured knowing great care will be taken to anticipate your needs and fulfill your preferences with a gracious hand.

With membership in Icon Golf, there will always be a club beckoning. Our prestigious clubs become your portfolio of unparalleled choices to follow the sun to the perfect day, 365 days a year. Never before has such choice and exclusivity been made available to golfers at such a privileged level or in such remarkable and desirable destinations and climates. Icon Golf is unlike any other membership offered today. Your participation as a member of this very exclusive group is much more than access to additional golf - it is an experience of belonging to something special.

Icon Golf welcomes you as a Guest of the Owner at our legendary golf clubs: Black Diamond Ranch (45 Holes) is a private, gated golf community located in Lecanto, Florida. Rated the No. 1 golf community in Florida, Designed by world-renowned golf course architect Tom Fazio, the breathtaking design provides stunning imagery throughout the course. The Golf Club at Dove Mountain (27 holes), an elite Jack Nicklaus signature golf venue and former site of the Accenture Match Play Championship (2009 - 2014) just steps from the luxurious Ritz Carlton in Marana, AZ; The Gallery Golf Club (36 holes), a fully-private desert oasis located just a mile from The Golf Club of Dove Mountain, is also a former host of the Accenture Match Play, where Henrik Stenson (2007) and Tiger Woods (2008) claimed championships; Sonoma Golf Club (18 holes) in Sonoma, CA, a true gem established in the 1920’s in the heart of the California wine country that hosted the PGA Champion’s Tour season-ending Charles Schwab Cup for seven years; Pumpkin Ridge Golf Club (36 holes), the site of Tiger Woods’ unprecedented third consecutive U.S. Amateur situated on pristine farmland only 20 miles west of Portland, OR in the exquisite Pacific Northwest; and the Club at Kingsmill Resort (54 holes), a AAA Four Diamond Resort in Williamsburg, VA that serves as the host venue for the LPGA's Kingsmill Championship and offers an unparalleled array of accommodations, a stunning setting along the James River, and a boundless range of recreational activities and leisure pursuits.

Each Icon Club is owned and managed by Escalante Golf. As you are already a member at an Escalanteowned club, you are afforded the opportunity to join Icon Golf at special member pricing.

For more information on Icon Golf, please call Icon President, Jeff Goodsell at 817/386-9721 or go to our website www.icon.golf.

Grand Haven Golf Club 500 Riverfront Drive Palm Coast, FL 32137

Tel. No.: (386) 445-2327

With Referral Rewards, connecting your friends and family to your club as new Members just became much more exciting! When your friends and associates become Members, you’ll have access to unique gifts and experiences available only to you as a Member. Whether it’s playing golf with a TOUR professional, escaping to Wine Country for a few days, or impressing your friends with a private dinner party, these Rewards are sure to elevate and expand your lifestyle!

Here’s How it Works: 1. Refer your friends, family, colleagues (or whoever else you feel would be a good candidate for membership) directly to your Membership Director or via the Refer Now button in your Referral Rewards page found in your Member Profile.

2. We will reach out to your referral and extend an invitation on your behalf to explore Membership.

3. When your referral joins the Club, your points are credited to your account, you will receive a welcome email with the points that you earned. You earn 1 point for every dollar of your referral’s initiation fee.

4. You can use these points to redeem amazing Rewards! These rewards are found in the Member’s profile where you can browse rewards as well as see fellow Members who also are a part of the program. There will also be an area for you to refer another Member.

5. Ask your membership director for any questions!

Grand Haven Golf Club 500 Riverfront Drive Palm Coast, FL 32137

Tel. No.: (386) 445-2327

Earn 1 point for every dollar your Referral spends on his or her Membership Initiation Fee!

100,000 POINTS Escape to The Estate at Kingsmill Go on a Quest with Icon Golf Houstonian Resort - Golf Group Experience

50,000 POINTS Wine Country Getaway in Sonoma Exclusive Club Fitting With Fitter For Rory & Tiger Divots In The Desert

25,000 POINTS Black Diamond Stay & Play Houstonian Resort - Golf Experience For 2 Experience The Icon Golf Lifestyle

10,000 POINTS $1,000 Pro Shop Credit Play with a Pro An Endless Summer Of Wining And Dining

5,000 POINTS $500 Pro Shop Credit Golf Guest Passes Francis Edward Gift Certificate Check out what can be redeemed at 1,000 Points by visiting the members section of the club website!

Submit your referrals today and start earning Referral Rewards Points! *Terms and Conditions may apply

TERMS & CONDITIONS Your participation in the Referral and Rewards Program (the “Program”) signifies that you agree to these Terms & Conditions, which are final and binding in all respects: Eligible Participants. All Program participants (‘members”) shall be individual Escalante Club members in good standing. Entity members, such as corporations, partnerships, and other entities or associations, cannot participate in this Program.

Earning Points. Escalante will credit a member’s account with one “point” for each dollar of an initiation fee received by the Club from a non-member individual who joins an Escalante Club as the direct result of a member’s referral. If an individual joins after being referred by more than one member, the points will be allocated among the referring members.

Exchanging Points for Rewards. Points are void other than for use in exchange for Program Rewards in accordance with these Terms and Conditions. Points cannot be exchanged for cash. Escalante shall periodically publish a list of the items for which a Participant may exchange points and the points required for such exchange. Before requesting an exchange, the member must have accumulated points equal to or greater than the number of points required for the requested Reward. If the member has more points than the number required for the Reward, the number of points required for the Reward will be deducted from the member’s accumulated points. All points must be redeemed through the General Manager (or designee) of the member’s Escalante home Club. Upon a member’s request for a Reward, the General Manager will verify the member’s eligibility as a member in good standing of the Escalante Club, and forward the request to Escalante’s corporate office. Escalante corporate office personnel will facilitate the Reward by arranging the airline reservations and travel itinerary.

Reward Recipients. When submitted to the General Manager, each point redemption request must identify the Reward recipients (the individual(s) participating in the Reward). Members are not allowed to submit a request for point redemption where the Reward recipient(s) is/are not identified or is/are “to be identified”. For example, members are not allowed to submit a request for point redemption where the recipient is based upon a later event, such as a contest winner or charity auction bidder. Once issued, Reward designees cannot be changed. Reward travel must be complete within one year from point redemption.

Points Non-Transferable. Points are not transferable - through barter, exchange, or gift, or through the operation of law, such as a transfer through a domestic relations order. Any transfer or attempted transfer will render void the points transferred or subject to transfer.

Account Termination. If a member fails to use the Club for twenty-four (24) consecutive months, even if the member continues to pay dues, Escalante reserves the right to terminate the member’s Program account without notice. In such an event, all accumulated points (if any) shall be rendered void.

Escalante Release. Each member agrees to release and hold harmless Escalante, its parent(s), subsidiaries, affiliates, employees, officers, directors, shareholders, and agents (collectively the “Released Parties”), and indemnify them from and against all claims, actions, and/or liability for any loss or damage of any kind arising from or in connection with participation in the Program or the redemption and use of points and from liability for the quality or delivery of any goods and/or services provided other companies, such as travel, lodging, and other services.

Tax Consequences. Any federal, state and local income taxes resulting as a consequence of participation in this Program or as the result of exchanging points for travel, lodging, or others services are the responsibility of the member. Each Member is responsible for reporting and paying all applicable taxes (if any).

Applicable Law. The Program is governed by and to be interpreted by the laws of the State of Texas. To the full extent allowed by law, these Terms and Conditions disclaim any duty of good faith and fair dealing as well as any implied contractual terms or obligations.

Program Changes. Escalante may, in its discretion, change the Program Rules, Rewards, and offers at any time with or without notice. In accumulating points or Rewards, members may not rely upon the continued availability of any Reward. Any Reward may be withdrawn or subject to an increase in points required or new restrictions at any time.

Expiration of Points. The Referral Reward Points are good for 2 years once the referee refers.

Not All Memberships Qualify. See your membership director for more information.