10.20
STRATEGIES & INSPIRATION FOR AUTO CARE SUCCESS
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PHONE MISTAKES THAT COST YOU CUSTOMERS PAGE 39
6 TIPS FOR MAXIMUM ARO
PAGE 35
THE WAY FORWARD The game-changing shifts to propel your shop PAGE 22
STOKES:
GAIN MORE CLARITY
PAGE 42
Eye on Growth Shop owner and Ratchet+Wrench's first cover subject Brian Sump has grown his Colorado business into one of the premier operations in the industry.
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