Ratchet+Wrench - October 2020

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10.20

STRATEGIES & INSPIRATION FOR AUTO CARE SUCCESS

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PHONE MISTAKES THAT COST YOU CUSTOMERS PAGE 39

6 TIPS FOR MAXIMUM ARO

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THE WAY FORWARD The game-changing shifts to propel your shop PAGE 22

STOKES:

GAIN MORE CLARITY

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Eye on Growth Shop owner and Ratchet+Wrench's first cover subject Brian Sump has grown his Colorado business into one of the premier operations in the industry.

10 . 2 0 / R + W / 1


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