TourBooklet_ByteDance_Samsung_final 1

A CLOSER LOOK ByteDance Tour

Program Snapshot Employee Population 1199 = 2,716 employees 1143 = 767 employees Café Details Hours of Operation Lunch: 12:00 p.m. – 2:00 p.m.

Dinner (Spring): 6:00 p.m. – 7:30 p.m.

Dinner (Winter): 5:30 p.m. – 7:30 p.m.

1199 Average Daily Meals: Lunch: 5,090 | Dinner: 3,080 Stations Sear + Steam, Spoon + Spice, Near + Far, Show + Tell, Leaves + Greens, Bread + Pickles, Soups, Bowl’D, Chef Andy’s + Food Truck 1143 Average Daily Meals: Lunch: 1,775 | Dinner: 1,125

Key Leadership Alex Chin

Stations Sear + Steam, Spoon + Spice, Near + Far, Leaves + Greens, Bread + Pickles, Soups, Chef Andy’s + Food Truck Years Served 4 years with additional year renewal in progress

Enterprise Director of Client Relations

Leah O-Forman, MS, RD Enterprise Food Safety & Wellness Manager Casey Dennison

Overview ByteDance offers employees a fully subsidized food program with lunch, dinner, 18 pantries offering more than 50 products, and on-site catering. ByteDance does not offer coffee bar service. Both ByteDance buildings are served by a central production unit (CPU) which enables the high volume of meals required for lunch and dinner service.

The CPU also supports campus-wide catering needs, inclusive of executive-level events. Examples include: • Earth Day, Friends and Family Open House, company anniversary and milestone celebrations, Summer Bash, E-Commerce, and CEO and CFO meetings

Resident District Manager

Johnny Hughes General Manager

Oscar Wang Culinary Director Andy Wai Culinary Ambassador

Key Metrics Up to

12,000 meals served daily

across both ByteDance campuses

Successful integration

of client technology in food program and processes

830,000 meals served in Q1

with an incident rate of 0.0011%* (9 meals) *Incident classified as reported “Foreign Object”

Our Culinary Approach Bon Appétit provides ByteDance with globally inspired menus spanning Chinese, Indian, regional BBQ, and other international cuisines that reflect the tastes and preferences of ByteDance employees. Additionally, dedicated Culinary Ambassador Chef Andy is a cornerstone of the program with stations available in both 1199 and 1143. The chef-driven programming prioritizes authentic cuisine and storytelling through food with station concepts elevating this experience while improving throughput during peak periods. Wellness and food safety are paramount and are supported by a dedicated, on-site Registered Dietitian as well as the Café Manager+ platform. Sustainability efforts include waste tracking, supporting sustainability events like Earth Day, and prioritizing reusable serviceware.

Pantry offerings are curated specifically for ByteDance and are subject to regular review and adjustments to keep the program fresh and relevant. We are also continually working with ByteDance to assess opportunities like converting an underutilized pantry space into the Nom Nom BBQ station to reduce café congestion during peak service periods.

Successfully serving 10,000 – 12,000 meals across two campuses daily requires strong operational structure and oversight of the CPU and food truck partners. A truly unique component of ByteDance’s program is order-ahead solutions powered by ByteDance technology, as well as other ByteDance technology integrations that showcase the collaborative nature of this partnership

Engagement Guest experiences are designed to surprise and delight employees throughout the year and complement the program as a whole. Pop-up activations educate employees and build rapport with the dining team, and chef demos feature culturally diverse dishes like dumplings, Vietnamese spring rolls, tamales, and pasta. Wellness-themed programming with ByteDance’s Registered Dietitian include the Food For Your Well-Being series and a book club. Major campus events like Summer Bash and end of year celebrations unite employees through food and shared experiences.

Hospitality is a natural extension of these efforts, and Bon Appétit service buttons are a regular feature to provide quick assistance to guests who need it. Timely response to customer feedback (also powered by ByteDance solutions in addition to traditional feedback collection methods) builds trust that feedback is heard, considered, and acted upon.

BON APPÉTIT TOUR AGENDA - ByteDance FRIDAY - 5/29/26 Location: ByteDance, 1199 Coleman Ave., San Jose, CA Prerequisite: Bon Appétit Management Company and Compass Group Corporate Overview with Financials, to be emailed prior to tour.

SSI Attendees: Melissa Myers, Anais Myers, and Audery Hinds BA Tour Contact: Crystal Chun Wong e: crystal.chunwong@cafebonappetit.com p: 415-694-3931 Additional BA Attendees: Robert Lubecky and Alex Chin 11:15 AM – Arrival at ByteDance 1199 Welcome Center • Registration and QR code check-in 11:20 AM – 11:40 AM • Walkthrough on the First Floor • Review the Nom Nom room and Cup a Jane • Proceed to Second Floor to visit one or two break rooms 11:40 AM – 12:15 PM • Review the Bowl’d concept on the Second Floor • Transition down to the main Café floor • Walk through the Café Food Program, including: − Salad and Deli Bar − Sear and Steam − Global and Indian 12:15 PM – 1:00 PM • Café – Lunch Selection • Lunch in the Glass Dining Room • Discussion, Questions, and Departure

Thanks for Joining Us!