Great Minds Customer Success Program

The Great Minds® Customer Success Program

Introducing the Customer Success Program At Great Minds® we believe that every student deserves great instruction—and every educator deserves support to make that happen. The Customer Success Program is our partnership in that mission. We offer trusted guidance, actionable insights, and personalized support for districts at any stage of implementation.

The program is grounded in implementation science, curriculum research, and education leadership theory. The Great Minds Framework for Implementation Success shows how enabling conditions, professional learning, and teacher and student experiences interact. With the right vision, structures, and support, districts build the foundation for sustained implementation and student achievement.

Enabling Conditions The Customer Success Program strengthens four enabling conditions, which are foundational system-level structures and leadership practices that establish readiness and capacity for implementation. When these conditions are strong, teachers thrive. Classrooms are lively and students experience meaningful growth.

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Enabling Conditions These conditions are foundational, systemlevel structures and leadership practices that establish readiness and capacity for implementation. These include a vision for sustained implementation, supportive site-based structures, conditions for effective professional learning, and growth-oriented culture.

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Integrated Implementation Support This type of support includes the targeted professional learning and leadership development that sustain and operationalize enabling conditions over time. They are iterative, job-embedded, and curriculum-aligned.

Teacher Capacity & Classroom Conditions These factors capture educators’ implementation integrity, confidence, and sentiments—as well as classroom conditions such as digital engagement and teacher continuity. These indicators reflect whether teachers are prepared to implement the curriculum with consistency and depth.

Student Experience The student experience represents how effectively high-quality instruction reaches learners. It includes observable shifts in student engagement and perceptions of the curriculum. These factors serve as critical feedback loops to inform ongoing implementation efforts and continuous improvement.

Student Achievement Student achievement is measured by the demonstrated gains in knowledge and skills that result from consistent, high-quality instruction that is aligned with a knowledge-building curriculum.

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Program Components The Customer Success Program is made up of three components that work together to strengthen teaching, empower leaders, and create classrooms where learning thrives.

The three components form a continuous cycle of reflection, planning, and growth, supporting every level of implementation.

Great Minds Success Leads establish a yearlong cadence of support.

This contextualizes each component to meet each district’s unique needs.

Beginning-of-Year Implementation Success Planning Follow-Up Implementation Framework Survey and Walkthroughs

Initial Implementation Framework Survey

July

Mid-Year Implementation Health Check-In

Aug

Sept

Oct

Nov

End-of-Year Implementation Health Check-In Follow-Up Implementation Framework Survey and Walkthroughs

Dec

Jan

Feb

Mar

Apr

May

June

1. Implementation Health Monitoring Great implementation starts with clear insight. Our Implementation Health Monitoring tools provide clear, evidence-informed insights that help leaders make strategic decisions and strengthen implementation across their schools.

Implementation Framework Surveys are administered at the beginning, middle, and end of the school year. The surveys gather information on enabling conditions, teacher capacity, and student experience. The first survey produces an Implementation Health Diagnostic Dashboard to show the current state of enabling conditions. Alongside their Success Lead, implementation leaders analyze the state of their enabling conditions. Then they create customized action plans that strengthen conditions for success.

Example Implementation Health Diagnostic Implementation Health Diagnostic: Enabling Conditions Select a District

Responses

Leaders

Teachers

Coaches

GM Team

Other

6 5

1 0

0 0

Vision For Sustained Implementation

Supportive Site-Based Structures

Structures For Curriculum-Aligned and Observationally Informed Professional Learning

Strategic Implementation Team

Instructional Preparation

Conditions for Job-Embedded Coaching and PLCs

Supportive Culture

Shared Vision

Supportive Schedules

Conditions for Ongoing Curriculum-Aligned Professional Learning

Data-Driven Decision-Making

Vision-Aligned Goals

Access To Instructional Materials

Leadership Knowledge of the Curriculum

Growth-Oriented Culture

Belief in Access to Grade-Level HQIM for all Students

Academic Expectations

Behavioral Expectations

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District leaders receive support in collecting and analyzing data about instructional readiness and student engagement using the Implementation Health Walkthrough Tool.

Example Walkthrough Tool Implementation Health Walkthrough Tool Curriculum Use LESSON COMPONENT FACILITATION Math EM 2 : Fluency, Launch, Learn, Land | Humanities, W&W: Welcome, Launch, Learn, Land, Deep Dive

EMERGING

DEVELOPING

ACHIEVING

The teacher

The teacher

The teacher

Frequently disrupts the flow of the lesson

Occasionally disrupts the flow of the

Refers to annotations, notes, and/or TE as

(e.g., relies too much on the Teacher Edition

lesson by over-relying or under-relying on

needed without major disruptions to the flow

[TE] or supplemental materials, does not

annotations, notes, and/or the TE.

of the lesson.

Facilitates lesson components in partial

Facilitates lesson components in alignment

alignment with their purpose.

with their purpose.

refer to the TE when needed).

Facilitates lesson components in misalignment with their purpose (e.g., skips components, extends components 15 minutes or more beyond their recommended timing, or significantly deviates from the TE).

PEDAGOGICAL ELEMENTS | Inquiry and curriculum-specific elements include the following: ELA: Texts and supplemental texts, content and craft stages (WW) | Math: Coherent models (concrete–pictorial–symbolic), conceptual understanding, mathematical practices | Science: Anchor visuals, content learning cycle, investigation materials

EMERGING

DEVELOPING

ACHIEVING

The teacher

The teacher

The teacher

Facilitates the lesson without using

Uses some or all curriculum-embedded

Uses curriculum-embedded activities and

curriculum-embedded activities and

activities and questions (e.g., Essential

questions (e.g., focus questions) to drive

questions when appropriate.

Question, focus questions) when appropriate.

students’ learning during a lesson.

Replaces curriculum-specific elements with

Facilitates curriculum-specific elements with

Facilitates curriculum-specific elements of

non-curricular materials or skips pedagogical

some alignment with their purpose.

the lesson with alignment with their purpose.

elements. © 2025 Great Minds PBC

Customer Success Program

Implementation Health Walkthrough Tool

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Walkthroughs help leaders track progress, celebrate growth, and identify opportunities for continued support. With the Walkthrough Results Dashboard, leaders and Success Leads have actionable data at their fingertips.

Example Walkthrough Results Dashboard

Walkthrough Tool Results State

District

Observations

School

California

58

All

Grade

Curriculum

Observer Role

All

All

All

Observations Submitted 7/1/2025

Overall Implementation

Teachers

Schools

58

14

Reset All Filters

10/30/2025

Implementation Categories Emerging

Developing

Achieving

23%

38%

Achieving 31.0% Developing 36.4%

1) Curriculum Use

43%

2) Student-Centered Instruction

4) Student Engagement

Emerging 32.6%

34%

33%

3) Gathering and Using Evidence

15%

39%

37%

29%

0%

24% 30%

56% 50%

100%

Observed Implementation Elements Emerging

Developing

38%

24%

1) Lesson Component Facilitation

7) Collaborative Engagement

16%

8) Independent Engagement

15% 0%

Customer Success Program

40% 38%

40%

6) Discourse

25%

36%

24%

5) Responding and Feedback

22% 25%

50%

4) Pedagogical Elements

40% 41%

36%

3) Collecting Evidence

38%

39%

21%

2) Cognitive Lift

Achieving

31%

53%

26% 20%

21%

59% 40%

60%

80%

100%

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The Client Implementation Health Report brings these insights together, displaying survey data, walkthrough findings, and other key indicators in one comprehensive view. This report paints a thorough picture of implementation health across a district.

Implementation teams and Success Leads use this report at midyear and end-of-year check-ins to celebrate strengths and refine next steps—ensuring continuous improvement and sustained success.

Together, these tools ensure that implementation is not just measured—it’s understood, celebrated, and continually strengthened.

2. Implementation Success Portfolio The Implementation Success Portfolio is a comprehensive suite of resources to help leaders plan, reflect, and respond throughout the year. With their Success Lead, districts use these tools to turn insights into action.

The portfolio includes the following resources.

Research-Based Implementation Resources: handouts with guiding questions that deepen leaders’ understanding of implementation best practices and the Great Minds approach Implementation Success Planning Workbook: an interactive and reusable workbook with templates for goal setting, action planning, and progress monitoring Enabling Conditions Indicator Guides: detailed guides that define each enabling condition, provide practical examples, and address common challenges

These resources are used in partnership with a Success Lead throughout the year.

This helps districts stay proactive and aligned. By turning implementation data into clear next steps, leaders and teachers can focus on what matters most—creating classrooms where learning flourishes.

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3. Professional Learning Networks and Ongoing Check-Ins Implementation success is a shared journey. Through hour-long virtual sessions, leaders and educators connect with peers from across the country. They share experiences, exchange ideas, and build collective expertise. These Professional Learning Networks foster collaboration and help teams translate knowledge into meaningful classroom practice.

In addition, districts engage in twice-monthly check-ins with their Great Minds Success Lead. These conversations ensure ongoing progress, address emerging challenges, and keep the focus on what matters most—supporting teachers and improving student learning every day.

Together, these continuous touchpoints ensure implementation is dynamic, supported, and sustainable.

From actionable data to strategic planning and collaborative learning, the Customer Success Program ensures districts can sustain success—year after year.

Building Lasting Success for Every Student Partnering with Great Minds through the Customer Success Program means building the conditions for sustained student achievement. With expert guidance, actionable data, and a collaborative approach, districts can ensure that every classroom delivers on the promise of great instruction and great outcomes for all students.

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