The Express (January 2025)

THE Express

50TH ANNIVERSARY SPECIAL EDITION

Roy McClain and Mike Schindler

THE ORIGINS OF VETCARE & OPERATION MILITARY FAMILY AND STORIES FROM ARIZONA, THE CARIBBEAN, THE PACIFIC ISLANDS, AND MORE!

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A WARM PLACE TO BELONG

The Story of VETcare

By Rebecca Hernandez, Creative Services Manager, WestCare Marketing & Communications Ron awoke to the kind of silence that only happens when it snows... that soft, heavy hush that blankets the world as if the earth itself was holding its breath. The cold had seeped through his sleeping bag and his bones ached. Maggie, his loyal Dutch Shepherd, curled tightly beside him for warmth, her soft breaths the only comfort that frigid morning.

He stared up at the fabric of his tent. He could see the shadow of the snow that piled atop the tarp he had strung over - his only shield against the relentless Oregon winter.

His stomach growled, but hunger was nothing new. Cold, dirty, miserable. That’s how he felt. Days in Cascade Park had turned into weeks and despair had become a constant companion. He thought about Maggie and how he’d find her a new home. She didn’t deserve this and after that, he’d figure out how to end it... he couldn’t keep going on like this.

Maggie

Maggie’s ears perked up and she sniffed the air, trying to ascertain whether a threat loomed. “Ron? Are you in there?” a woman gently called, her voice cutting through the stillness. He sat up and unzipped his tent. “Hi Laurie.”

He said when he realized who it was. “I’m worried about you out here Ron, it’s too cold. I’ve come to take you to VETcare. Let’s see if they have a spot for you there,” Laurie said. “What if they won’t take Maggie?” he asked, looking back at his dear friend. “Well, then you don’t have to stay. We can at least find out,” she replied.

There were others living in the park too and they didn’t care to keep it clean. Litter, needles, and garbage piled up around them. Ron tried to keep his space neat - after all, this was a park for the public to enjoy and relax in. He tried to stay busy and had found work for a local couple, Kurt and Laurie Fayville, doing drywall. He daydreamed about waking up in a warm bed. He could almost feel it now.

Ron grabbed Maggie’s leash and left with Laurie, pulling his coat tightly around him as the cold air bit at his face.

Maggie stayed close to his side, her steps cautious and ears flicking as if she could sense Ron’s unease, her quiet worry mirroring Ron glanced back at the blue tent - his only

The crisp crunch of snow jolted him from his thoughts and he listened as footsteps drew nearer to his tent.

Milestones in VETcare’s History

2017

2019

THE JUDY CUSHING CONNECTION

COMPREHENSIVE SUPPORT

Judy Cushing facilitated a connection between WestCare leadership and the struggling nonprofit operating the site. Soon after, Dick Steinberg and John Lee traveled to Salem to assess the building's potential.

Critical Time Intervention (CTI) provided six months of post-shelter support, while partnerships for employment and mental health services created a strong support network. VETcare became a hub for community among Veterans.

FACILITY SECURED

INFRASTRUCTURE NEEDS

WestCare acquired the building and began renovations to transform it into transitional housing, addressing structural issues and a poorly installed roof. VETcare Oregon officially opens.

In 2021, the facility faced critical infrastructure challenges, including deteriorating plumbing and outdated HVAC systems. Leadership began planning longterm solutions to address these issues, setting the stage for major renovations.

2018

2021

3 Uplifting the Human Spirit

shelter these past weeks - and a wave of uncertainty crept over him. What if this didn’t work out? What if they turned him away, dirty and broken as he felt?

But, Laurie walked with steady purpose, her quiet determination giving him a glimmer of hope he hadn’t felt in a long time. “They’ll help you, Ron,” she said softly, as if she could read his thoughts. “You just have to let them try.”

Ron gave Maggie’s leash a gentle tug, whispering, “Don’t worry, girl, everything is going to be fine,” and for the first time in a long while, Ron let himself believe that maybe things could change.

What Ron didn’t yet know about VETcare was that it was part of WestCare, a global network of nonprofit organizations with the mission of Uplifting the Human Spirit. WestCare’s president, Dick Steinberg, a Veteran himself, shared a deep commitment to ensuring that those who served their country have access to the support they deserve. Under his leadership and with the Board’s dedication to Veterans, WestCare brought the resources, expertise, and compassion necessary to establish VETcare in Oregon, creating a lifeline for Veterans in need.

VETcare’s story in Oregon began not with fanfare, but with the determination of a small group of individuals who saw a need and acted on it. "Many times, in my history at WestCare, I walk into situations with little understanding of the challenges ahead and walk away realizing it’s meant to be part of what we do,” Steinberg remarked.

It all started with a call from Judy Cushing, a close friend and colleague of Steinberg and a well-respected leader in Oregon’s nonprofit community. “Judy Cushing, a great person and friend, connected us to the folks in Salem who needed help. She was stepping down and retiring, but wanted to ensure the program there had a future. She asked if we’d go meet them," remembered Steinberg.

The renovated deck at the 30-bed VETcare Transitional Program

Steinberg was joined by John Lee, WestCare Board Member, and they made the trip to Salem. “John’s extensive experience in Veteran’s Services, including his work with the Veteran’s Administration (VA) there in the Pacific Northwest, was invaluable,” Steinberg noted. There, they met with the existing nonprofit and toured the facility.

It quickly became clear that something needed to be done to give the space new life and purpose.

Within months, WestCare had stepped in to take over the back half of the building. “We were incredibly fortunate,” Steinberg recalled. “The space was given to us by the other nonprofit and we were honored to step in and carry the mission forward.” The building, which had been split between two organizations, now had a new chance to serve a higher purpose.

Before opening its doors, the building required extensive renovations. The structure, once part of a convalescent hospital, had suffered years of wear and tear. Flooding from a poorly installed roof added to the challenges, requiring the space to be stripped to the studs and rebuilt.

(cont. page 4)

2022

2025

LEADERSHIP CHANGES

LOOKING TO THE FUTURE

Roy McClain was appointed as Program Director and began addressing critical infrastructure needs. VETcare partnered with the Mid-Willamette Valley Community Action Agency on a $610,000 plumbing overhaul and secured a $400,000 grant for HVAC upgrades and kitchen improvements.

Roy McClain and his team are committed to expanding VETcare’s programs and services, ensuring continued support and resources for Veterans in need.

Follow Our Journey!

MENTAL HEALTH SUMMIT & VETFEST

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VETcare hosted its first Mental Health Summit to connect Veterans with mental health resources and launched VetFest, a concert event celebrating the community.

Both were well-received, with plans to make them annual traditions.

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2024

Scan or click here to learn more about VETcare

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The sense of community at the facility one of its most cherished features. “We have a really nice day room that the guys hang out in all the time,” Pine shared. “There’s also a lawn area in the back where they play basketball and other games together. They do so much together there things that they can’t do at the hotels they’re staying at during our current renovations.”

Nancy PIne, Roy McClain, Dwayne Stevens, WestCare CIO, Dr. Jason Engel, WestCare CCO

Nancy Pine, Program Manager for VETcare Prevents, who was a volunteer at the time and a Veteran herself, vividly remembers those early days. “When we first walked in, the place was a mess,” she said. “It wasn’t just about fixing the walls or floors - it was about turning this space into a home that Veterans could feel proud of.”

Nancy, along with other volunteers, worked tirelessly to clean, paint, and prepare the facility. “We all pitched in,” she recalled. “We wanted this to be a place where Veterans could come and feel like they mattered, like they belonged.”

Despite the obstacles, the renovations were completed with determination and community support, laying the foundation for what would become a beacon of hope for homeless Veterans in Salem. Pine highlighted the pivotal role of Brenda Powers, who was the Director at the time. “Brenda oversaw the renovations and did an amazing job,” she shared. “That was her military background shining through.”

With funding secured through the VA’s Grant Per Diem (GPD) Program in 2018, WestCare officially launched its transitional housing facility. While WestCare had previously operated other programs in the state, such as the Columbia River Re-Entry Works and other smaller initiatives, this marked a pivotal expansion of their services in Oregon.

When Roy McClain took over as Program Director in 2022, he faced the challenge of addressing these lingering infrastructure issues. The facility’s aging plumbing system became a top priority. “The pipes were cast iron and crumbling,” McClain said. “It was clear that patchwork fixes wouldn’t cut it anymore. We needed a long-term solution.”

So, the process of moving all the Veterans to a nearby hotel began.

With McClain’s leadership, WestCare secured a costsharing agreement with the Mid-Willamette Valley Community Action Agency, who inhabit the front half of the VETcare building, to overhaul the plumbing. "It was a big project, but we worked together to cover the costs."

Additional upgrades followed, thanks to a $400,000 Community Development Block Grant (CDBG), which funded new HVAC systems, energy-efficient windows, and updated kitchen facilities. “These renovations weren’t just about functionality, they were about making sure our Veterans had a safe, comfortable environment to thrive in,” McClain explained.

Beyond the shelter and the CTI program, VETcare offers the Homeless Veterans Reintegration Program (HVRP), a vital resource designed to help Veterans regain stability through employment. Led by James Martichuski, the program focuses on job readiness, skill-building, and direct placement into the workforce. Veterans enrolled in HVRP receive personalized support, from resume writing and interview preparation to navigating job opportunities. Many Veterans in the GPD shelter program are co-enrolled in HVRP, creating a seamless pathway to self-sufficiency.

This program exemplifies VETcare’s mission to provide more than temporary solutions, equipping Veterans with the tools they need for long-term success.

“In my first position with WestCare as a Critical Time Intervention (CTI) Case Manager, we would help them navigate their new lives and make sure that they were successful in their housing for six months after they left the facility,” Pine explained. In the present day, Chanel Harris runs the CTI program at VETcare.

Between 2018 and 2022, VETcare steadily grew into a vital resource for Veterans in Salem. Programs like CTI provided structured support as Veterans transitioned to permanent housing, while partnerships with local organizations expanded access to employment and mental health services.

Roy McClain and James Martischuski

5 Uplifting the Human Spirit

Veterans like Ron Michael, for example, benefit immensely from programs like HVRP. In fact, his caseworker connected him with just the right person at the employment office, who ultimately helped him secure a scholarship to earn his Commercial Driver’s License (CDL). “VETcare is awesome - they changed my whole life,” Ron said. “It’s about what you want in your heart and what you want out of life. You gotta do the work, but VETcare was by my side throughout the process. Thank you, VETcare!”

Now, Ron and his loyal dog, Maggie, travel the country, making valuable deliveries as part of his thriving career in trucking. His story is a testament to the life-changing impact of VETcare’s programs, showing how they empower Veterans to achieve stability and build a future they can be proud of.

There are so many Veterans who, like Ron, have struggled with their self-worth and mental health. Recognizing this need, VETcare implemented the VETCare Prevents program, made possible by the VA’s Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP), a vital initiative aimed at addressing the mental health challenges that many Veterans face.

In 2023, VETcare hosted their first annual Mental Health Summit, a pivotal event that brought together Veterans, mental health professionals, and community partners to foster dialogue and strengthen support networks. Reflecting on the origins of the summit, Roy McClain shared, “When I became director, I decided we needed to bring trauma-informed care back into VETcare and show our community partners that we’re serious about what we’re doing.”

Roy credited Robin Schmidt, a case manager for the VETcare Prevents program, for securing a $9,500 grant to fund the event.

With collaboration from the marketing team and strong community engagement, the summit became a resounding success. “It became a big deal,” Roy added, “and now we’re going to do it every year.” The second annual event is slated to be held in May of 2025 to help commemorate National Mental Health Awareness Month.

VETFEST, another notable event under McClain’s leadership, emerged as a vibrant celebration of community and camaraderie.

“It started as an idea from one of our peer support specialists who thought, ‘Why not host a concert for Veterans?’” McClain recalled.

The event, held close to Veterans Day, featured music, fellowship, and the opportunity to connect with resources and support systems. VETFest was a success, raising $4,000 to reinvest in the program.

Looking ahead, McClain envisions a future where VETCare continues to expand its impact in Oregon. "My dream is to establish an outpatient clinic that serves not just Veterans, but the entire community,” he shared. “We want to be a hub for support, care, and transformation - a place where Veterans and their communities can truly find their footing and thrive.” With McClain at the helm and the unwavering dedication of his team, VETCare is poised to continue Uplifting the Human Spirit and making a lasting difference in the lives of Veterans and their families.

Ron Michael and his faithful dog, Maggie

Breaking the Stigma 1ST ANNUAL VETERANS’ MENTAL HEALTH SUMMIT In March 2024, VETcare hosted the 1st Annual Veterans’ Mental Health Summit at the Oregon National Guard Readiness Center in Dallas, Oregon.

In collaboration with the Willamette Health Council and Deer Hollow Recovery, the event provided a platform to tackle the stigma surrounding mental health and support our nation’s heroes.

Key speakers included Yakima Police Officer and former Marine, Jared Nesary, who shared his personal journey with PTSD, Matt Quackenbush of Deer Hollow, who discussed the impacts of trauma on brain development, and Jennifer Hilton of WestCare, who addressed the critical issue of Veteran suicide.

The summit also included a powerful panel featuring Veterans like Peggy Quigg, WestCare Texas’ Interim Director of Operations, and Roy McClain, VETcare Program Director, who announced the event’s annual continuation due to its overwhelming success.

Attendees left with valuable insights and resources, united in a commitment to support Veterans’ mental health.

“This summit is a lifeline for our Veterans,” McClain stated. “We’re proud to make it an annual tradition.”

Panel at VETcare’s 1st Annual Mental Health Summit

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OPERATION MILITARY FAMILY

Strengthening Bonds, Transforming Lives

By Rebecca Hernandez, Creative Services Manager, Marketing & Communications

process was a need for an organization that would ultimately change thousands of lives for the better.

Every great mission begins with a story - a purpose born from challenge and shaped by perseverance. For Operation Military Family (OMF), that story began in 2006 when then CEO and current Regional Vice President, Mike Schindler, a U.S. Navy Veteran, watched his best friend, Brian, deploy to Afghanistan. As someone who had experienced the rigors of military service firsthand, Mike recognized the unique strain military life placed on relationships. His quest to capture these stories evolved into his first book, “Operation Military Family: How Military Couples Are Fighting to Preserve Their Marriages,” which was endorsed by retired U.S. Army General Tommy Franks and embraced by the military community, but, what Mike discovered through the

The Early Days OMF started small as a nonprofit shaped by heartfelt conversations, deep reflection, and a determination to support military families. What began with marriage conferences and team-building workshops grew into a comprehensive mission focused on helping Veterans, service members, and their families rediscover their identity, mission, and purpose post-service. By 2012, OMF officially earned its 501(c)(3) status, solidifying its commitment to strengthening the fabric of military families.

Milestones in Operation Military Family’s History

2011

2017

MIKE SCHINDLER & JOHN LEE CONNECT

WASERVES

Mike met John Lee, then Director of the Washington State Department of Veterans Affairs, who endorsed his book and became a pivotal collaborator in OMF's journey.

Mike and John collaborated on WAServes and AmericaServes initiatives under the Institute for Veterans and Military Families (IVMF), focusing on innovative, communitybased support systems for Veterans.

UNIQUE CHALLENGES

OFFICIAL NONPROFIT

Mike Schindler's best friend deployed to Afghanistan, inspiring him to address military family challenges through his book, “Operation Military Family: How Military Couples Are Fighting to Preserve Their Marriages.”

Operation Military Family achieved its 501(c) (3) nonprofit status, enabling the organization to expand services, secure funding, and build impactful partnerships to better serve Veterans and their families.

2006

2012

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Over the years, OMF's focus has expanded to address the multifaceted challenges Veterans face as they transition to civilian life. From navigating employment opportunities to addressing housing needs, the organization offers critical services tailored to each individual’s journey. At the heart of OMF’s work is the Discovering Your Post-Service Identity (DYPSI) program, a unique approach that helps Veterans identify their "moonshot" goals and create actionable steps to achieve them. This program has guided over 1,200 participants in the last four years alone, emphasizing the importance of purpose-driven decisionmaking across mental, physical, spiritual, connection, and financial dimensions.

was the Director of Washington State Department of Veterans Affairs, and he endorsed my book,” Schindler recalled. “OMF had been focused primarily on strengthening families at the time.” Schindler’s role as Program Manager for WAServes further cemented his collaborative efforts with Lee, as they worked to develop AmericaServes and WAServes under the umbrella of the Institute for Veterans and Military Families (IVMF). These initiatives exemplify a commitment to community-based innovation. “The seamless referral system within WAServes demonstrates how state and community resources can work in tandem with federal efforts to provide Veterans and their families with efficient, coordinated care,” Schindler explained.

It was Mike’s relationship with John Lee that eventually led to OMF’s integration with WestCare. Today, OMF’s King County Veterans Resource Hub serves as a critical referral point, streamlining support for military families across the region. This collaborative approach ensures that Veterans can navigate transitions with dignity and efficiency by leveraging partnerships with communitybased organizations.

John Lee and Mike Schindler

Partnerships and Progress Collaboration has been a cornerstone of OMF’s success.

John Lee, former Director of the Washington State Department of Veterans Affairs (VA), WestCare Board Member, and member of the WestCare Veterans Committee, played a pivotal role in shaping OMF’s journey. “John Lee and I met in 2011 or 2012 when he

Mike Schindler at Lumen Field

2023

Follow Our Journey!

WESTCARE UMBRELLA Operation Military Family joined the WestCare family, blending its innovative approaches with WestCare’s expansive infrastructure.

This integration enhanced OMF’s ability to provide a comprehensive continuum of care for Veterans and their families.

Click here to learn more about Operation Military Family

DYPSI PROGRAM LAUNCH

DYPSI PROGRAM LAUNCH

OMF launched the Discovering Your Post-Service Identity (DYPSI) program, a transition service designed to guide Veterans in aligning their goals across mental, physical, spiritual, and relational dimensions, impacting over 1,200 participants to date.

OMF operates under the WestCare umbrella, having served over 10,000 clients with 60 active participants. The team continues to explore innovative ways to support Veterans and their families.

2018

2025

Uplifting the Human Spirit

A Mission Evolving

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Collaboration with WestCare The integration of OMF under the WestCare umbrella marks a pivotal chapter in its journey. This partnership combines OMF’s innovative approaches with WestCare’s expansive infrastructure and resources, enhancing the ability to provide a comprehensive continuum of care for Veterans that extends well beyond initial contact.

John highlighted the transformative impact of OMF’s approach: “In all my years of experience, I have not seen a more inclusive model for identifying Veterans in transition, helping them, and monitoring their progress.

OMF’s ability to follow Veterans through their journey to achieve their full potential in a career is unparalleled.

This is not just about touching lives; it’s about transforming them.”

A Legacy of Impact Since its inception, OMF has served over 10,000 clients, including 60 active participants currently navigating their post-service transitions. Through oneon-one coaching, Mike and his team help clients explore their identity and align their career paths with their values. "We’re not just here to help you find a job; we’re here to help you find the right fit professionally, emotionally, and spiritually," Mike explains. This holistic approach empowers Veterans and their families to thrive, fostering resilience and long-term success.

OMF’s commitment extends beyond the service member to include their families. Recognizing the pivotal role spouses play in a military household, OMF provides tailored support to help spouses discover their purpose and align their careers with their values.

“Military families are the backbone of our armed forces,” says Mike. “By strengthening those bonds, we ensure the entire unit - at home and in uniform, can flourish.”

Looking Ahead As OMF moves forward, its mission remains steadfast: to honor the service of America’s military families by equipping them with the tools, resources, and support needed to thrive in every chapter of life. With a team of dedicated professionals and a network of likeminded partners, OMF continues to expand its reach, proving that when we invest in our Veterans and their families, we strengthen the very fabric of our nation.

Operation Military Family is more than an organization - it’s a testament to the power of purpose and the enduring spirit of those who serve. Together, we can ensure that every military family finds their next mission, their new identity, and their renewed sense of belonging.

Mike presents at the Fort Bliss Transition Expo

Post-Service Identity

THE FOUR PURPOSES In the military, your purpose is assigned - a clear mission that defines your role and your contribution to the larger objective. But when transitioning out of the service, many Veterans face the challenge of rediscovering not only their purpose in the workforce but also their deeper purpose in life. This transition is a cornerstone of Operation Military Family's (OMF) philosophy: living a purpose-driven life.

Central to OMF’s philosophy is the belief in living a purpose-driven life, guided by four core purposes: Spiritual Purpose: Rooted in one’s values and faith, the spiritual purpose provides a guiding framework for evaluating life decisions.

Social Purpose: Focused on creating value for others, this purpose highlights the importance of contributing to society in ways that resonate deeply.

Relational Purpose: Emphasizing connection, this purpose underscores the need to build meaningful relationships, combat isolation, and foster a sense of community.

Sacrificial Purpose: Defined by selfless service, this purpose involves giving to others who cannot return the favor - an ethos that aligns deeply with the mission of WestCare and OMF. “At OMF, we strive to help individuals find balance in these areas. When people align their actions with their purposes, they unlock resilience and fulfillment.”

- Mike Schindler

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WESTCARE SNAPSHOT ARIZONA:

WestCare Arizona

@westcareaz

Riverside Resort Supports WestCare Arizona with Generous Donation

By Rachel Lopez, Creative Services Manager, WestCare Marketing & Communications Department On November 20th 2024, Riverside Resort Hotel & Casino located in Laughlin, Arizona, made a generous donation of $5,000 to support WestCare’s mission of providing vital services in the community. This donation will help expand and enhance programs aimed at not only assisting individuals and families in transitional and supportive housing, but helping provide Thanksgiving and Christmas meals to approximately 75 of these families during the holiday season.

WestCare Arizona is deeply grateful for this partnership, which emphasizes the power of community collaboration in our mission of Uplifting the Human Spirit.

To learn more about this incredible contribution, visit Mohave Daily News.

CARIBBEAN REGION:

Supporting Our Community

By Victoria Osuna, Executive Director, Guara Bi Dominican Republic

In November, our team actively engaged with the community through outreach efforts at Enriquillo and Braulio Alvarez parks in Santo Domingo. Led by our Treatment Director, Mr. Ramon Berroa, we connected with 789 chronically homeless individuals and those facing challenges with substance use disorders.

Through our program, we provided meals to those in need, offering not only nourishment, but also a sense of hope and connection. It is a true blessing for all of us at Guara Bi to share our resources with the community, uplift their spirits, and make a positive impact on their lives.

Follow Our Journey!

Guara Bi

Prioritizing Prevention

By Victoria Osuna, Executive Director, Guara Bi Dominican Republic

At Guara Bi Dominican Republic, our commitment to addiction prevention remains strong. On October 16, 2024, we partnered with the Vida y Esperanza Foundation to host an educational session for young people aged 16 to 18. The session was led by Mr. Johan Mejía, a Clinical Psychologist from our program, who provided valuable insights on this critical topic.

Additionally, our clients participated in a session on self-esteem, facilitated by Ms. Jenni Castillo, another talented clinical psychologist. This talk created a safe space for clients to share their experiences and engage in meaningful discussions about their challenges.

We extend our heartfelt thanks to Ms. Castillo and the Vida y Esperanza Foundation for their unwavering support in helping us provide education and encouragement to our clients.

Uplifting the Human Spirit

A QUICK LOOK AT OTHER HAPPENINGS THROUGHOUT OUR WESTCARE FAMILY

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Special Visits Strengthen Collaboration

Guara Bi

By Victoria Osuna, Executive Director, Guara Bi Dominican Republic Together, we reaffirmed our shared commitment to addiction prevention and treatment, strengthening our strategic alliances to build societies free from the harmful effects of psychoactive substances.

We were honored to welcome Mr. Cristian Duarte, our Chief Operating Officer, and Mr. Jorge Olivares, President of the Latin American Federation of Therapeutic Communities, to Guara Bi Dominican Republic. Both leaders spent valuable time offering words of encouragement and inspiration to our participants. They were also warmly received by General Marte Martínez, President of the National Drug Council, at the council’s headquarters.

We also had the great privilege of hosting Mr. Ken Ortbals, WestCare CEO and Mrs. María Elena Cruz Batista, former rector of the University of Santo Domingo and President of CAC Dominican Republic. During their visit, our participants engaged in meaningful conversations with the guests, exchanging experiences and receiving words of encouragement.

Mr. Ortbals also visited the Vida y Esperanza Foundation, where he was warmly welcomed by the foundation’s directors.

This visit marked an important step toward uniting our efforts and working together to support those in need.

SAMHSA Visit to New Guara Bi PPW Guara Bi Program in Puerto Rico

Expanding Our Horizons: A Collaborative Visit to Guatemala

By Belinda Morales, Program Assistant, Guara Bi

By Belinda Morales, Program Assistant, Guara Bi

Guara Bi Puerto Rico had the distinct honor of hosting Dr. Miriam Delphin-Rittmon, Administrator of the Substance Abuse and Mental Health Services Administration (SAMHSA). A respected leader in mental health and substance abuse prevention, Dr. Delphin-Rittmon joined us to recognize the transformative work of our Pregnant and Postpartum Women (PPW) program.

Accompanied by Mr. Ken Ortbals, CEO of WestCare, Mr. Cristian Duarte, COO of Guara Bi, and members of our team, Dr. Delphin-Rittmon highlighted the program's impact on the recovery process for women and the importance of mental health and substance abuse prevention initiatives.

One of the most touching moments of the visit was when Dr. Delphin-Rittmon recognized a participant for her courage, dedication, and progress in her recovery journey. This moment served as a reminder of the importance of our mission and renewed our commitment to supporting those we serve.

During a recent visit to Guatemala, Mr. Cristian Duarte and Mr. Dick Steinberg met with leaders at the Casa Tat Loy de Guatemala (CTL) program to explore opportunities for collaboration. This meeting laid the groundwork for a partnership aimed at identifying the best alternatives to help those who need it most.

The visit emphasized the power of teamwork, with all parties working together to unify their strengths and qualities to achieve shared goals. This collaboration marks an exciting step toward expanding our impact and bringing hope to even more communities.

11 Guidance/Care Center by WestCare

Guidance/Care Center by WestCare

Creating a Culture of Recognition: GCC’s New Uplifting Monthly Drawings Beginning in October, GCC employees can now recognize their peers by submitting nominations that acknowledge moments where someone’s actions or words made a positive impact.

Each nominee’s name is entered into a monthly drawing to win a $25 Amazon gift card. Even those who make nominations are eligible for rewards, with their names entered into a separate drawing, giving all of us more reasons to take notice of and appreciate the little moments that make a big difference.

Maureen Dunleavy and Maj Johnson

Guidance/Care Center (GCC) has launched a new recognition program that shines a light on the everyday acts of kindness, teamwork, and dedication that uplift our mission and each other.

Led by the ever-inspiring Maryanne "Maj" Johnson, this initiative celebrates the spirit of GCC by honoring employees not just for "going above and beyond," but for simply being their authentic, compassionate selves.

WestCare GulfCoast-FL Wins Community Good 'Burger Award

We are thrilled to share that WestCare GulfCoast-FL, was recognized at the St. Petersburg Chamber of Commerce’s Good 'Burger Awards ceremony on November 13, 2024. Steve Blank, Regional Vice President, and Leslie Prewitt, Director of Community Engagement, proudly accepted the Community Conscious (Large) Award on behalf of the organization.

The Good 'Burger Awards celebrate businesses, nonprofits, and leaders who contribute to making St. Petersburg a vibrant and resilient community. This year, in a special show of unity, all nominees were honored as winners for their outstanding contributions, particularly in response to the challenges of this year’s hurricane season.

We are deeply grateful to the St. Petersburg Chamber of Commerce for this recognition. It serves as a testament to our dedication to serving and uplifting our community. Congratulations to all the nominees and winners who continue to make St. Pete an extraordinary place to live and work!

Maj’s program encourages everyone to “look up” and acknowledge each other’s unique contributions - whether it’s a solution to a tough problem, a supportive gesture, or a display of expertise. Over the course of the year, these monthly nominations will culminate in a grand year-end prize drawing, celebrating the many ways our team members Uplift the Human Spirit.

Thank you, Maj, for reminding us of the importance of gratitude and mutual admiration. Together, we’re creating a culture of recognition and support that strengthens both our team and the communities we serve!

Out of the Darkness Walks at GulfCoast

By Rachel Lopez, Creative Services Manager, WestCare Marketing & Communications Department

For two weekends in a row, Pinellas and Pasco County staff from WestCare GulfCoast-FL participated in the American Foundation for Suicide Prevention’s (AFSP) Out of the Darkness Community Walk. Over 32 staff, alongside their friends and family, joined the walk with the goal of giving people within their communities the courage to open up about their own connections to the AFSP cause while also creating a culture that’s smart about mental health. This event was all about friends, family members, neighbors, and coworkers walking side-by-side, supporting each other and in memory of those we’ve lost. WestCare GulfCoast-FL remains committed to being a resource for communities in need of mental health services.

Follow Our Journey!

Uplifting the Human Spirit

FLORIDA:

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PACIFIC ISLANDS:

WPI Stands in Solidarity for National Recovery & Suicide Prevention Month 2024

By Anjeline Santos, Job Developer, WestCare Pacific Islands

WPI staff, community partners, and volunteers at the “Salute the Troops Wave” at the Guam ITC Intersection on November 8, 2024

WestCare Pacific Islands’ (WPI) Path to Freedom (PTF) Program inspires hope and provides opportunities to enhance each Veteran’s ability to achieve autonomy. PTF currently assists Veterans in building their self-sufficiency, gaining meaningful employment, and navigating their journey to rediscovering their place in the community.

We Honor - In partnership with the American Red Cross Guam, WPI participated in “Operation: Veteran Beautification Cleanup,” in which WPI staff and community volunteers worked together to clean and restore the final resting places of Veterans and their families - paying tribute to their service with dignity and care.

PTF was able to gather with their community partners on various occasions throughout the month of November to remember, honor, and support all Veterans who have selflessly served in order to protect our nation’s freedom. These events aimed to commemorate invaluable sacrifices and extend support to those still navigating life beyond service.

We Support - PTF recognizes the community’s commitment to supporting Veterans' reintegration into civilian life. This quarter, PTF was able to utilize their Wage Subsidy Program to provide on-the-job training and assist 19 Veterans in connecting to meaningful employment opportunities with local organizations.

We Remember - WestCare Pacific Islands hosted the “Salute the Troops Wave,” bringing the community together to honor Veterans and their families. This event served as a heartfelt reminder of the many sacrifices made by service members, including missing important familial milestones in order to ensure the safety and freedom of others.

Each quarter, PTF also recognizes a “Gold Star” Community Partner that exemplifies dedication to helping Veterans refine their skills and re-enter the local workforce. This November, they recognized Tohge, Inc. Guam, for their contributions. PTF looks forward to increasing their community impact, ultimately leading to more Veterans finding their own Path to Freedom.

WPI and PTF honor Veterans’ sacrifices, celebrate their service, and support their futures. PTF extends heartfelt thanks to everyone who contributed to these successful initiatives!

Follow Our Journey!

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WPI PTF staff with their November “Gold Star” community partner, Tohge, Inc. Guam

13 Uplifting the Human Spirit

10 Years of Service: SSVF Program Supports Guam Veterans

By Salome Vuki, Quality Assurance/Case Manager, WestCare Pacific Islands

WPI SSVF showing support for women in their community on International Women’s Day 2024

WestCare Pacific Islands’ (WPI) Supportive Services for Veteran Families (SSVF) Program is proud to celebrate its 10th anniversary in November 2024. Founded in 2014, WPI SSVF has served over 600 Veteran families in Guam, offering a wide range of services aimed at reducing Veteran homelessness.

Over the years, WPI SSVF has expanded its services since its inception. In 2020, Health Care Navigation was introduced to assist Veterans and their family members with healthcare access, wellness education, and health care planning. In 2022, Housing Navigation services were added to support Veterans co-enrolled in the U.S. Department of Housing and Urban DevelopmentVA Supportive Housing (HUD-VASH) Program as they search for housing and foster engagement with local landlords.

Since 2023, Landlord and Tenant Incentives were established to further help Veteran families transition into stable housing. The Landlord Incentive offers up to two months' rent to encourage property owners to rent to Veterans facing significant housing barriers. Additionally, the Tenant Incentive provides up to $1,000 to Veterans moving from literal homelessness into leases of at least one year. This support is designed to improve quality of life and advance housing equity, offering Veterans a more comfortable and stable living environment.

As WPI SSVF celebrates this milestone, we thank the community, our partners, and our dedicated staff for uplifting the Veteran community in Guam. Together, we make a lasting difference in the lives of those who served.

IOWA:

Welcome Aboard, Maya Fumbanks-Jones!

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by Darrell Mayo, SSVF Veteran Advocate, FAVA

We are proud to introduce our newest FAVA (Family Alliance for Veterans of America) /WestCare Iowa team member, Maya Fumbanks-Jones. Maya joined FAVA/WestCare Iowa in August as a Veteran Advocate for our Supportive Services for Veteran Families (SSVF) program in Sioux City, Iowa.

Although Maya is not a Veteran herself, she comes from a military family and has a strong understanding of how to connect with Veterans and individuals experiencing homelessness.

Before joining our team, Maya worked at Unity Point Hospital in Sioux City as a Patient Access Associate, where she frequently assisted homeless patients in the Emergency Room. She has also served as a Dental Assistant and a Residential Living Assistant, supporting individuals with mental disabilities in developing daily living skills.

Maya holds an associate degree in Business Management from Western Iowa Tech Community College. Originally from Sioux City, she is proud to contribute to the Veteran community in her hometown. In her free time, Maya enjoys spending time with her two cats, Barkley and Toulouse.

Maya brings a wealth of experience, compassion, and dedication to our Sioux City team and we are thrilled to welcome her to FAVA/WestCare Iowa.

CELEBRATING 50 YEARS OF

Uplifting the Human Spirit

In celebration of 50 years of Uplifting the Human Spirit, The Express is embarking on a journey through time. Over the next year, we will feature the origin stories of two entities every month, tracing our history in semi-chronological order. Join us on this extraordinary odyssey of discovery and inspiration.

Help us tell WestCare’s story from around the world!

Our commitment to showcasing the incredible work that makes WestCare a beacon of healing and support in our communities remains steadfast. While we are featuring the history of WestCare, we will continue to feature highlights from the remarkable journeys of individuals and groups who inspire us all. We urge you to continue to submit your stories of success, education, prevention, and healing to marketing@westcare.com. Your narratives fuel hope and contribute to our collective mission of Uplifting the Human Spirit.

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