FenderBender Reader's Choice - August 2023

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READER'S CHOICE OEM Parts Dealers August 2023

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2023 FenderBender’s Reader’s Choice: OEM Parts Dealers

PARTS ORDERED

DIVE INTO THIS YEAR’S RESULTS

Non OEM

OEM

The most pressing takeaways from the

72.5% OF PARTS ORDERED

BY SHOPS ARE OEM

2023 READER’S CHOICE SURVEY

According to this year’s survey results, the majority of shops order OEM parts while aftermarket, salvaged/recycled, and remanufactured parts make up 27.5% of all orders, a 1.5% increase from 2022.

INFLUENCING FACTORS As our world returns to its pre-COVID norms, more people are back in office, on vacations, and on the road. No one wants to be slowed down by waiting on their car in the shop. Finding a reliable dealer to source your parts from in a timely manner gets your customers back on the road and eager to come back to you for their next repair. FenderBender Readers Choice: OEM Parts Dealers is here to help you find reputable dealers to source your parts.

Based on input from 250 survey participants sampled from the qualified circulation of FenderBender earlier this year, we compared statistics against those from years past. The findings highlight the role of OEM parts buying in collision repair shops, analyze what factors impact who shops buy from, and identify the top OEM dealers in the country.

August 2023

9.2

9

Delivery

Inventory

Knowledge / Experience

8.2

8.1

7.3

Personal Relationships

Ability to order online

Price / Discounts

9

FACTORS INFLUENCING WHO COLLISION REPAIRERS CHOOSE TO BUY FROM Survey participants were asked to rate on a scale of 1 (lowest) to 10 (highest) how much each factor influenced where they ordered their parts. Displayed above is the average rating for each factor. fenderbender.com

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WHO HANDLES PARTS ORDERING?

2023 2022 Parts or Production manager

35% 40%

Service Writer/ Advisor/ Estimator 26%

34% Owner

24% 19%

Other manager 7%

4% Technician 2%

When asked, survey participants contended that, although the majority of shops assign this responsibility to parts or production managers, an increasing number of owners are taking on this role as well.

0% Other

6%

3%

WHERE DO SHOPS SOURCE OEM PARTS? Online

2023 2022

56% 54%

Phone

29% 31%

Email

10% 10%

Other

4% 4%

Fax

1% 1%

August 2023

FenderBender asked repairers how they typically source and order their OEM parts.

Following last year’s trend, it is clear that online parts ordering continues to be the preferred method of sourcing parts.

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2023 FenderBender’s Reader’s Choice: OEM Parts Dealers

OEM PARTS DEALERS

Recognized By FenderBender Readers

Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin Acura of Boardman

BMW of Louisville

Al Serra Auto Plaza

BMW of Schererville

Airport Infiniti

Al Serra Chrysler Dodge Jeep Ram

Alexandria Chevrolet Cadillac Mazda Alfa Romeo Fiat of Strongsville

Apple Chrysler Dodge Jeep Ram - Shakopee Apple Valley Ford Arlington Nissan Audi Bedford

Audi Cincinnati East

Audi Hoffman Estates Audi Kirkwood Audi Mentor

Audi Minneapolis

Audi Porsche St. Paul Auffenberg Automall

Auffenberg Chevrolet Buick GMC

Auffenberg Chrysler Dodge Jeep and Ram Auffenberg Ford Auffenberg Kia

Auffenberg Nissan AutoNation

Bachman Auto Group Bass Mazda

Beechmont Ford

Beechmont Toyota

Beechmont Volkswagen Berger Chevrolet

Bergstrom Automotive Group Biggers Chevrolet Biggers Mazda

Biggers Mitsubishi Bill Brown Ford

Bill Estes Chevrolet

Bill Estes Chevrolet Buick GMC Bill Estes Ford Inc Bill Estes Toyota

Bill Jacobs BMW MINI

Bill Jacobs Volkswagen Blossom Chevrolet

Blue Grass Motorsport

BMW Mercedes-Benz of Okemos BMW of Bloomfield Hills

BMW of Cincinnati North BMW of Columbia

August 2023

BMW of Minnetonka

Boardman Mitsubishi Boardman Subaru

Bob Hook Chevrolet

Bob Jeannotte Buick GMC Truck

Bob McCosh Chevrolet Buick GMC Cadillac Bob Rohrman Automotive Group Borgman Ford Mazda Borton Volvo Cars

Brilliance Honda of Crystal Lake Broadway Automotive

Broadway Chevrolet Volkswagen Broadway Ford

Burger Chrysler Jeep Busam Nissan

Byers Chevrolet

Byers Chrysler Jeep Dodge Ram Byers Ford

Byers Imports

Byers Mazda Subaru North Byers Toyota Byers Volvo

Castle Volkswagen of Schaumburg Chevrolet Exchange Chevrolet of Clinton Classic BMW MINI

Classic Chevrolet Mentor

Classic Volkswagen Mentor Collins Ford Nissan

Columbia Acura Hyundai Commonwealth Dodge Countryside Nissan

Courtesy Car City Nissan Mitsubishi Courtesy Kia Moline

Dahl Automotive of La Crosse Dave Mungenast Lexus

Dave Mungenast Saint Louis Acura Dave Wright Auto

Dennis Hyundai East

Dennis Hyundai of Dublin Dick Scott Dodge

Dorsch Ford Lincoln Kia Dreyer & Reinbold

Dreyer & Reinbold BMW North

East Madison Toyota Ed Martin Acura

Ed Martin Buick GMC

Ed Martin Chevrolet Cadillac Ed Martin Honda

Ed Martin Nissan

Ed Morse Chevrolet Buick GMC

Ed Morse Chevrolet Buick GMC Muscatine Ed Morse Chevrolet Buick GMC Rolla Ed Morse Chevrolet Lebanon

Ed Morse Chrysler Dodge Jeep Ram Ed Morse Ford

Ed Morse Ford Red Bud Elgin Hyundai Elgin Toyota

Eriksens Chevrolet Buick Fairway Ford

Family Mitsubishi Finnin Kia

Ford of Peoria

Fort Wayne Nissan Infiniti

Fort Wayne Toyota Lexus Kia Acura Fox Motor Group

Fred Martin Automotive Frick Ford

Friendly Chevrolet Fuller Ford

Gandrud Chevrolet Nissan

Gandrud Dodge Chrysler Jeep

Ganley Buick GMC Strongsville Ganley Chevrolet

Ganley Chrysler Dodge Jeep of Aurora

Ganley Chrysler Jeep Dodge Ram of Bedford Ganley Honda

Ganley Subaru

Ganley Subaru of Wickliffe Ganley Volkswagen

Garber Chrysler Dodge Jeep Ram Garber Hyundai Nissan

Germain Automotive Group

Griffin's Hub Chrysler Jeep Dodge Ram Gurnee Hyundai

Gurnee Volkswagen Hallada Auto Group Halleen Kia

Halleen Kia of Sandusky Hare Chevrolet

Harold Zeigler BMW Honda Ford Lincoln Harold Zeigler CDJ Grandville Harold Zeigler Ford Lowell

Harold Zeigler Ford Plainwell

Hawk Chevrolet Cadillac of Joliet Hawk Chrysler Jeep Dodge Hawk Ford of St. Charles

Hawk Ford Parts Warehouse Hawk Mazda Subaru

Hawk Nissan of St Charles

Hawk Volkswagen of Joliet

Hendrick Chevrolet Shawnee Mission Hendrick Lexus Kansas City Hendrick Lexus North Hendrick Toyota Holman Motors

Honda East Cincinnati

Honda of Mentor

Honda World of Louisville

Hugh White Chevrolet Buick Hugh White Honda Indy Hyundai

Infiniti of Cincinnati Infiniti of Lexington Inver Grove Honda

Inver Grove Toyota

Jaguar Land Rover Cincinnati

Jaguar Land Rover Minneapolis

Jaguar Land Rover of Schaumburg Jake Sweeney Buick GMC Jake Sweeney Chevrolet

Jake Sweeney Chrysler Jeep Jake Sweeney Kia Fiat

Jake Sweeney Mitsubishi Jeff Wyler Automotive Jim Lupient Infiniti Juettner Motors

Kahlo Chrysler Jeep Dodge Ram Kelly BMW

Ken Ganley Buick GMC

Ken Ganley Chevrolet of Aurora Ken Ganley Ford

Ken Ganley Hyundai Parma Ken Ganley Kia

Ken Ganley Kia Alliance

Ken Ganley Kia Boardman Ken Ganley Kia Mentor Ken Ganley Lincoln Ken Ganley Nissan

Ken Ganley Nissan Mayfield Ken Ganley Toyota Akron

Ken Ganley Village Chrysler Dodge Jeep Ram Ken Ganley Westside Imports Kerry Buick GMC

Kerry Chevrolet Hyundai Kerry Ford

Kerry of Florence Kerry Toyota

Kimberly Car City

Kings Chrysler Jeep Dodge Ram Kings Ford Kings Kia

Kings Mazda

Kings Nissan of Cincinnati Kings Toyota

Kings Volkswagen

Kline Nissan & Volvo Kunes Auto Group

LaFontaine Buick GMC

LaFontaine Chevrolet Buick GMC of Saint Clair

LaFontaine Chrysler Dodge Jeep Ram of Saline LaFontaine CJD of Fenton

LaFontaine Ford Lincoln of Flushing LaFontaine Imports of Livonia LaFontaine Motors

LaFontaine Nissan Buick GMC Cadillac LaFontaine Subaru

Lake Country Toyota

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Landers Chevrolet

Laurel BMW of Westmont Les Stumpf Ford

Lexus of Ann Arbor

Lexus of Arlington Heights Lexus of Louisville Lexus of Madison

Lexus of Maplewood Lexus of Wayzata Liberty Auto City

Liberty Ford Aurora

Lithia Chrysler of Grand Forks

Lithia Ford Lincoln of Grand Forks Lithia Honda Nissan of Ames

Lithia Volkswagen of Des Moines Livonia Chrysler Jeep Lou Fusz Buick GMC

Lou Fusz Chrysler Jeep Dodge in O'Fallon Lou Fusz Ford

Lou Fusz Kia of Evansville Lou Fusz Mazda

Lou Fusz Motor Company

Lou Fusz Subaru of St. Peters Lou Fusz Toyota Louisville Infiniti

Louisville Mitsubishi Lupient Buick GMC Lupient Chevrolet

Lupient Kia Milwaukee

Lupient Kia Nissan of Brooklyn Park Luther Bloomington Acura Subaru Luther Brookdale Chevrolet

Luther Brookdale Chrysler Jeep Dodge Luther Brookdale Honda Luther Brookdale Mazda

Luther Brookdale Toyota

Luther Brookdale Volkswagen Luther Family Buick GMC Luther Family Ford

Luther Honda of St. Cloud Luther Hopkins Honda

Luther Hudson Chevrolet GMC

Luther Hudson Chrysler Jeep Dodge Ram Luther Hyundai Burnsville

Luther Hyundai of Bloomington Luther Infiniti of Bloomington Luther Kia Nissan

Luther Mankato Honda

Luther North Country Ford

Luther Westside Volkswagen Maple Hill Auto Center

McGrath Acura of Westmont McGrath Arlington Kia

McGrath Chevrolet of Dubuque McGrath City Mazda

McGrath Ford Hyundai Kia

McGrath Highway Chevrolet Buick GMC McGrath Honda of St. Charles McGrath Imports

McGrath Lexus of Chicago McGrath Nissan

McGrath Volkswagen of Dubuque McGrath Volkswagen of Marion McGrath Volvo Cars Barrington

August 2023

McLaughlin Motors

Mercedes-Benz of Akron

Mercedes-Benz of Bedford

Mercedes-Benz of Chesterfield

Mercedes-Benz of Hoffman Estates Mercedes-Benz of Indianapolis Mercedes-Benz of Louisville

Mercedes-Benz of North Olmsted Mercedes-Benz of Novi

Mercedes-Benz of St. Louis Mercedes-Benz Of Wichita Metro Lexus

Metro Toyota

Mike Castrucci Chevrolet

Mike Castrucci Chrysler Jeep Dodge Ram Mike Castrucci Ford

Mike Castrucci Ford of Alexandria Mills Parts Center

Molle Audi Volkswagen of Kansas City Morrie's 394 Hyundai

Morrie's Brooklyn Park Subaru Morrie's Buffalo Ford

Morrie's Cadillac Saab

Morrie's Grand Ledge Ford

Morrie's Inver Grove Mazda

Morrie's Minnetonka Ford Lincoln Morrie's Minnetonka Mazda

Morrie's Onalaska Chevrolet Morrie's Subaru

Motor Werks of Barrington Motorcars Volvo Acura

Motorwerks BMW MINI

Mt Orab Chrysler Dodge Jeep Ram Ford Muller's Woodfield Acura

Napleton Automotive Group Neil Huffman Acura

Neil Huffman Chevrolet Buick GMC

Neil Huffman Mazda Subaru Volkswagen Neil Huffman Nissan of Frankfort Newbold BMW Toyota Nissan of Canton

Northgate Chrysler Dodge Jeep Ram of Cincinnati Northgate Ford Lincoln

O'Brien Kia Hyundai Nissan Mitsubishi O'Brien Toyota

Orr Nissan Of Wichita

Oxmoor Chrysler Dodge Jeep Ram Oxmoor Ford Lincoln Oxmoor Hyundai Oxmoor Mazda

Oxmoor Toyota

Park Chrysler Jeep Park Place Motors Patrick BMW MINI Patrick Hyundai

Patrick Jaguar Land Rover Patrick Volvo Cadillac Peoria Toyota

Performance Lexus RiverCenter Pfeiffer Lincoln

Pischke Motors Plaza Motors

Porsche Audi of Grand Rapids Porsche of Beachwood

Porsche of Minneapolis Porsche of the Village Preston BMW Preston Ford

Preston Hyundai Preston Mazda

Preston Superstore

Randy Kuehl Honda Cars

Ray Skillman Avon Hyundai Ray Skillman Chevrolet

Ray Skillman GMC Mitsubishi Kia Ray Skillman Hoosier Ford

Ray Skillman Northeast Kia

Ray Skillman Northeast Mazda

Ray Skillman Westside Automall

Walser Bloomington Toyota Walser Chrysler Jeep Walser Hyundai

Walser Nissan Coon Rapids Walser Nissan of Burnsville Walser Nissan Wayzata

White Bear Acura Subaru White Bear Mitsubishi

Wilde Chrysler Jeep Dodge Ram Subaru Wilde East Towne Honda Wilde Honda

Wilde Toyota

Zeigler BMW MINI of Orland Park

Zeigler Buick GMC of Lincolnwood Zeigler Chevrolet

Zeigler Chrysler Dodge Jeep RAM

Rhinelander Chevrolet Cadillac Buick GMC

Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Ricart Automotive

Zeigler Infiniti of Hoffman Estates

Rhinelander Toyota Ricart Buick GMC

Richardson Buick Cadillac GMC Honda Roseville Midway Ford Rudy Luther Toyota Ruxer Ford

Rydell Automotive

Zeigler Ford of North Riverside

Zeigler Nissan Infiniti of Orland Park Zeigler Nissan of Gurnee

Zeigler Subaru of Merrillville Zeller Ford

Zimbrick Automotive

Saint Cloud Hyundai Schaumburg Honda

Schlossmann Honda City

Schlossmann Subaru City Sears Imported Autos

Serra Automotive Group Sexton Ford

Shaheen Cadillac of Lansing Shaheen Chevrolet Sharpe Cars

Shawnee Mission Kia

Shottenkirk Automotive Showcase Mitsubishi

Smart Automotive of Davenport Smart Honda

Smart Motors Toyota Smart Toyota

St. Cloud Subaru

Suburban Automotive Group

Sunnyside Automotive Group Terre Haute Kia The Kia Store

Thompson's Honda Tom Roush Mazda

Tom Roush Mitsubishi Town & Country Ford Toyota of Louisville

Trecek Automotive of Portage Valley Imports

VanDevere Chevrolet Kia Varsity Ford

Victory Honda of Plymouth Victory Toyota of Canton Village Ford

Volkswagen of Inver Grove Volvo Cars Cincinnati

Volvo Cars of Louisville

Volvo Cars West County

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2023 FenderBender’s Reader’s Choice: OEM Parts Dealers

The Midwestern Dealer Perspective How long have you been in the industry, and what is the biggest change during that time?

Marty Van Reese - Parts Manager Lupient Kia Nissan of Brooklyn Park Total time in industry is 30 years, total years with Kia Motors is 25 at the end of the year.

Tim Price – Director of Parts Operations Ken Ganley Westside Imports I have been in the industry for over 40 years. The biggest change has been going from paper catalogs, which required an ability to interpret the data, to electronic catalogs with VIN-specific information. This change represents increased accuracy and less time for our customers from order to delivery. Manufacturers have also stepped up their game with faster warehouse-to-dealer availability.

Rick Neuner – Parts Manager Bob McCosh Chevrolet Buick GMC Cadillac I have 38 years of experience in the automotive industry, starting as a technician, then in sales, Service Manager, and finally Parts Manager. In my 32 years as Parts Manager, we have seen many changes, including better computer systems, faster, more reliable delivery, and automatic inventory replenishment. The biggest change for both our dealership and our customers is the highly accessible online ordering systems that make finding and ordering the correct parts more convenient and reliable.

August 2023

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Why do you believe collision repair customers consider you a leading wholesale parts dealer?

Van Reese: Biggest changes- the cycle time requirements and keeping up with electronic order platforms.

Price: For us, this is partly due to belonging to a large group of dealers with nearly all brands available through our extensive delivery network and partly due to minding the fundamentals. Answering phone and electronic orders as quickly as possible and having the right parts in stock will quickly earn customer loyalty in this business.

Neuner: We are very pleased to receive the FenderBender Reader’s Choice Award for the second year in a row. This meaningful recognition of our team's dedication to "Finding Solutions, not Roadblocks" is indicative of our commitment to serving our customers to the best of our ability.

To achieve your level of success in the wholesale parts business, what aspects of your day-today operations need to stay consistent and what needs to be re-evaluated on a regular basis?

What changes do you see in the next five years for the industry?

Van Reese: Reason for being considered a wholesale parts leader is our commitment to the customer, having the inventory investment available for quicker cycle times and multiple vans available for delivery and other resources for out of state delivery. Consistent parts delivery and order response. Always reevaluating current order and receipt of order process, adding further support as necessary.

Price: It looks like there will be more shops either owned by or aligned with large regional or national companies. These companies will be determining where these local shops purchase their repair parts based on a number of factors, possibly including group pricing agreements and a given dealer group’s geographic reach. Now is the time for us as suppliers to have reliable service, fair pricing, and consistent delivery processes in place to be considered future business partners.

Price: Our delivery process needs to be consistent to instill and maintain the confidence of our customers. I am always looking at how we are advertising and marketing to grow our customer base. What you do needs to be based on measurable results, not just your best guess as to what customers will respond to.

Neuner: The key to maintaining our level of success is our consistent, committed team that strives to provide the best customer experience possible. We regularly re-evaluate our delivery routes, times, and strategies for best meeting our customers’ needs and assessing our competition to provide the best pricing options available.

August 2023

Van Reese: Longer vehicle life, people keeping them longer and needing more parts, just due to price of the investment in their cars.

Neuner: The automotive industry has historically been a leader in technological advancements, and the next five years will prove its prowess with innovations in automation, connectivity, and EV tech. The automotive repair industry, currently an approximately $50 billion industry, is expected to grow to over $80 billion by 2027. Repair shops and technicians will need to meet that need with additional "Certified" training and equipment. We are already starting to see OEM’s restricting parts availability and taking other steps to ensure repair shops and technicians are certified in utilizing updated materials and systems to maintain safety standards for both customers and employees.

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2023 FenderBender’s Reader’s Choice: OEM Parts Dealers

OEM PARTS DEALERS

Recognized By FenderBender Readers

Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia Acme Nissan

Boardwalk Honda

Acura of Westchester

Bob Johnson Auto Group

Acura of Peabody

Allen Mello Chrysler Jeep Dodge Ram Antwerpen Auto Group

Artioli Chrysler Dodge Ram Audi Albany

Audi Allentown Audi Chantilly

Audi Eatontown

Audi Hunt Valley Audi Nyack

Audi of Fairfield

Audi Owings Mills

Bob Bell Auto Group Boch Automotive

Boston Volvo Village Brattleboro Subaru Bridgewater Volvo Brogan Cadillac

Carman Chrysler Dodge Jeep Carman Ford Lincoln

Carter Myers Automotive Centereach Hyundai

Central Avenue Hyundai

Audi Peabody

Central Jeep Chrysler Dodge RAM Mitsubishi of Raynham

Audi Silver Spring

Charlie's Motor Mall

Auto Express Mazda

Cherry Hill Kia Mitsubishi

AutoFair Volkswagen of Nashua

Cherry Hill Volvo

Baron Honda

Ciocca Dealerships

Bell Mitsubishi

Clay Subaru

Bergey's Auto Dealers

Colonial Subaru Volkswagen

Bill Dodge BMW Infiniti GMC Buick Cadillac

Competition Infiniti

Bill Vince's Bridgewater Acura

Conicelli Honda Nissan

BMW MINI of Mount Laurel

Conicelli Nissan

BMW MINI Porsche of Towson

Conicelli Toyota of Springfield

BMW of Catonsville

Crabtree Buick GMC, Inc

BMW of Ramsey

Criswell Automotive

BMW of Rockville

Curry Acura

BMW of Stratham

Danbury Audi Volkswagen Porsche

BMW of the Hudson Valley

DARCARS Automotive Group

Audi Porsche of Nashua

Chapman Nissan

Audi Tysons Corner

Cherry Hill Imports

Auto Team Delaware

Cherry Hill Nissan

AutoNation

Chevrolet of Turnersville

Bayside Auto Group

Circle BMW

Bennett Automotive Group

Clinton Honda

Berlin City of Portland

Competition BMW

Bill Kolb Jr. Subaru

Competition Subaru of Smithtown

BMW MINI of Manhattan

Conicelli Hyundai

BMW MINI of Warwick

Conicelli Toyota of Conshohocken

BMW of Atlantic City

Cooley Mazda Volkswagen

BMW of Greenwich

Crestmont Toyota Volkswagen

BMW of Ridgefield

Crown Acura of Richmond

BMW of South Albany

Curry Chevrolet

BMW of Tenafly

Daniels BMW

BMW of the Main Line

Darling's Auto Group

August 2023

DCH Auto Group

DePaula Chevrolet

DePaula Ford Mazda Destination Kia

Destination Nissan Douglas Infiniti

Douglas Volkswagen

Dover Dodge Chrysler Jeep Ram DownEast Toyota

Dulles Motor Cars

Dutch Miller CDJR Kia Charleston Dutch Miller Chevrolet Hyundai Dutch Miller Kia

Eagle Chevrolet

Eastchester Chrysler Jeep Dodge Elite Acura of Maple Shade

Empire Chevrolet of Huntington Empire Ford

Fairfield Kia GMC Cadillac Buick Family Ford of Enfield Fette Ford Kia Infiniti

Fitzgerald Auto Mall Frederick Flagship MotorCars Flemington BMW

Flow Audi Mazda Porsche Volkswagen Ford of Londonderry

Fred Beans Auto Group Gateway Toyota Glen Toyota

Goldstein Buick GMC

Goldstein Chrysler Jeep Dodge Ram Goldstein Subaru of Albany

Goodwin Chevrolet Buick Oxford Goodwin Chevrolet Mazda Goodwin's Volvo

Grand Prize Chevrolet Buick GMC Cadillac Granite Subaru

Grappone Automotive Group Hall Acura of Newport News Hall Acura of Virginia Beach Hall Chevrolet

Hall Chrysler Dodge Jeep Ram Hall Ford Lincoln

Hall Honda Virginia Beach Hall Hyundai Chesapeake

Hall Hyundai Newport News Hall Mazda

Hall Nissan

Hall Nissan Chesapeake

Hall Toyota Virginia Beach Healey Brothers

Healey Brothers Hyundai Healey Chevrolet

Healey Chrysler Dodge Jeep Ram Healey Ford Healey Kia

Hendrick Honda Woodbridge Herb Gordon Subaru

Heritage Chevrolet Buick

Heritage Chrysler Dodge Jeep RAM Owings Mills

Heritage Mazda of Bel Air

Heritage Mazda of Towson

Heritage Mazda Subaru Volkswagen Heritage Subaru Volkswagen Heritage Toyota Catonsville

Heritage Toyota Owings Mills

Hertrich Family of Dealerships Hillside Honda

Hillside Toyota

Holman Cadillac

Holman Ford Lincoln Turnersville Holman Infiniti

Holman Toyota Honda North

Honda of Danbury Honda of Ithaca

Honda of Keene

Honda of Tenafly

Honda of Turnersville Hudson Nissan Hudson Toyota

Hudson Valley Volkswagen Hudson Valley Volvo

Hyundai of Turnersville Infiniti of Flemington Infiniti of Manhasset Infiniti of Norwood Infiniti of Suitland

Infiniti of Warwick

Infiniti of West Chester Interstate Mitsubishi Ira Auto Group

Jack Daniels Audi

Jack Daniels Motors

Jack Daniels Porsche Paramus Jack Madden Ford

Jaguar Land Rover Annapolis

Jaguar Land Rover Hunt Valley Jaguar Land Rover Monmouth

Jaguar Land Rover New Rochelle Jaguar Land Rover of Manhattan Jaguar Land Rover of Norwood

Jaguar Land Rover White Plains Jaguar Parsippany

Jeff D'Ambrosio Auto Group Jerry's Mitsubishi

John Stuckey Ford Subaru Karp Automotive

Keeler Motor Car Company Ken Ganley Kia Clarksburg Ken Ganley Toyota

Key Acura of Atlantic City Kia of Bowie Kings Infiniti

Kings Nissan of Brooklyn Koeppel Ford

Koeppel Hyundai Koeppel Mazda

Koons Automotive Group

Kundert Volvo Cars of Hasbrouck

Heritage Ford Toyota

Land Rover Jaguar Albany

Heritage Honda Parkville

Land Rover Jaguar of Scarborough

Heritage Honda Bel Air

Land Rover Jaguar Darien

Heritage Hyundai of Towson

Land Rover Mount Kisco

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Land Rover of Bedford

MINI of Bedford

Land Rover Wilmington

MINI of Towson

Land Rover Parsippany

Legend Porsche Audi Volkswagen Lexus at New Country Latham Lexus of Bridgewater Lexus of Cherry Hill Lexus of Queens

Lexus of Smithtown Lexus of Warwick

Lia Automotive Group Liberty Hyundai Liberty Kia

Liberty Subaru

Lovering Volvo of Meredith Luther Ford Ebensburg MacIntyre Chevrolet

MacMulkin Chevrolet Cadillac Maguire Chevrolet

Maguire Chevrolet Cadillac

Maguire Chevrolet of Baldwinsville

Maguire Chevrolet of Trumansburg Maguire Chrysler of Watkins Glen Maguire Dodge Ram of Syracuse Maguire Ford

Maguire Hyundai Subaru Maguire Imports

Maguire Nissan of Syracuse Mastria Kia

Mastria Mazda

Mastria Mazda GMC Buick Mastria Nissan

Mastria Volkswagen

Maxon Mazda Hyundai Buick GMC Mazda of Abington Mazda of Lodi

McGovern Buick GMC

McGovern Chevrolet of Greenfield

McGovern Chrysler Jeep Dodge Ram McGovern Ford

MINI of Ramsey

Morong Falmouth

MotorWorld Automotive Group

Mount Ephraim Chrysler Dodge Mount Kisco Chevrolet

Nashua Mitsubishi Hyundai Kia Nissan Kia of Middletown Nissan of Keene

Nissan of Turnersville Northeast Acura Northstar Kia

Northtown Hyundai Subaru Northtown Lexus

Northtown Mazda Kia Northway Motor Car Noyes Volkswagen Nucar Connection Nye Chevrolet Nye Motors

Nye Volkswagen

Open Road Cadillac of Morristown Open Road Chevrolet of Union Ourisman Automotive Group Packer Norris Parts Paragon Acura

Paragon Honda

Park Avenue Acura Park Avenue BMW Passport BMW

Passport Infiniti

Passport Nissan Passport Toyota Patrick Motors

Pellegrino Chevrolet Pepe Cadillac

Peter's of Nashua

Pohanka Chevrolet

McGovern Ford of Framingham

Pohanka Chrysler Dodge Jeep Ram of Salisbury

McGovern Hyundai Rt 2

Pohanka Mercedes-Benz of Salisbury

McGovern Subaru

Pohanka Nissan Hyundai of Fredericksburg

McGovern Volvo Cars Albany

Porsche Annapolis

Mercedes-Benz of Annapolis

Porsche Monmouth

Mercedes-Benz of Chantilly

Porsche of South Shore

Mercedes-Benz of Flemington

Poughkeepsie Nissan

Mercedes-Benz of Owings Mills

Prestige Lexus

Mercedes-Benz of Rochester

Princeton BMW

Mercedes-Benz of Smithtown

Quirk Chevrolet GMC of Rockland

Mercedes-Benz of Westwood

Quirk Chevrolet of Portland

Mercedes-Benz of Wilmington

Quirk Ford Chrysler Dodge Jeep of Belfast

McGovern Hyundai

Pohanka Lexus of Chantilly

McGovern Kia of Norwood

Pohanka Motors of Salisbury

McGovern Subaru of Acton

Pohanka Nissan of Stafford

Mercedes-Benz Honda of Doylestown

Porsche Hunt Valley

Mercedes-Benz of Caldwell

Porsche of Larchmont

Mercedes-Benz of Cherry Hill

Porsche Silver Spring

Mercedes-Benz of Manchester

Prestige Jaguar Land Rover

Mercedes-Benz of Paramus

Price Toyota

Mercedes-Benz of Silver Spring

Quirk Auto Park of Bangor

Mercedes-Benz of West Chester

Quirk Chevrolet of Bangor

Mercedes-Benz of White Plains

Quirk Chrysler Dodge Jeep Fiat of Bangor

Metro Ford Sales Inc

Quirk Hyundai Mitsubishi of Bangor

August 2023

Quirk Subaru of Bangor Ramsey Cars

Ray Catena BMW of Westchester Ray Catena Lexus of Freehold

Ray Catena Lexus of Larchmont Ray Catena Mercedes-Benz Ray Catena Motor Cars

Richmond BMW & Crown MINI Richmond BMW Midlothian

Rick Hendrick Buick Chevrolet GMC of Richmond

Rick Hendrick Chevrolet Cadillac Riley Mazda

Riley Volvo Cars Stamford Rivera Toyota of Mt. Kisco

Rockland Chrysler Jeep Dodge Rockland Nissan

Rockville Centre GMC

Rossi Chevrolet Buick GMC Rossi Honda

Scranton Chevrolet of Norwich

Security Dodge Chrysler Jeep Ram Sheehy Auto Group Smith Volkswagen Smithtown Toyota

South Shore BMW

Star Nissan of Bayside Star Subaru

Star Toyota of Bayside Stevens Ford Lincoln Subaru of Cherry Hill Sun Chevrolet

Sunnyside Acura Sussex Honda

Tasca Automotive Group Thompson BMW

Thompson Lexus

Thompson Toyota

Three County Volkswagen Tony Mangino Mitsubishi Town Motor Car

Toyota of Hackensack Toyota of Nashua

Toyota of Turnersville

Toyota Subaru of Morristown Toyota Volvo of Keene

Tulley Automotive Group Union Park Auto Group Volkswagen of Nanuet Volvo Cars of Erie

Volvo Cars Silver Spring Volvo Cars White Plains

Waldorf Chevrolet Cadillac Waldorf Dodge RAM Waldorf Ford

Waldorf Honda

Waldorf Subaru Volkswagen Wayne Mazda Hyundai

West Herr Automotive Group Westchester Toyota

White Plains Volkswagen Wide World of Cars Winner Ford

World Subaru

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2023 FenderBender’s Reader’s Choice: OEM Parts Dealers

The Northeastern Dealer Perspective How long have you been in the industry, and what is the biggest change during that time?

Ken Vicari – Parts Manager Circle BMW I was exposed to the automotive industry back in 1978 when my father opened an auto parts store in Lakewood, New Jersey. I was only 12 years old at the time, obviously still in grade school. I jumped at every chance I could get to be with my dad and to help him in the store, sometimes after school and any weekend I could get my mom to take me there. I learned a lot! By the time I was 17, I could hang with the big boys. I was a bonified Parts Guy! The auto parts store closed in 1984, and with the experience I gained, I was able to secure a position in a Honda Dealership. Four years later, I was running that store and haven’t looked back since. I think it is safe to say the biggest change between what I have seen in the early days to now is technology, for better or worse. And honestly, it's a little of both. It is definitely technology.

Vito Deliso - Parts Operations Director BRAM AUTO GROUP Lexus of Queens I started as a stock person straight out of high school 45 years ago. As I grew into my role in the parts department, I did every job given to me to exceed my manager’s expectations. After three years, I was given the opportunity to run the department. We were still in the Datsun days. Technology has made a tremendous improvement to our industry. Looking back at the changes, we have gone from paper to micro-fiche to VIN-specific electronic parts applications. From ticking off parts sold on an inventory pad & sending it to our DMS every Friday afternoon to instant real-time inventory updates.

Roberto Caicedo – Parts Director Ourisman Automotive Group I’ve been in the industry for 28 years. The biggest changes I’ve noticed are online platform ordering and insurance companies dictating pricing.

August 2023

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Why do you believe collision repair customers consider you a leading wholesale parts dealer?

Vicari: Well, I would like to say it’s because we are honest, we care about our customers, we give great service, and consistency with everything I named.

Deliso: I believe our collision shops and independent repair shops recognize that our staff truly have their best interests in mind. Our commitment is not only to them but to their customers, which is why they can stay in business. Communication with shops is another key factor in our success. Keeping them informed eliminates guessing and needless phone calls on their part, thus eliminating unwanted extra stress.

Wholesale Parts Advisors, Stock Personnel, Shipping/Receiving, Cashiers & Drivers all play a significant role in making our BRAM Lexus of Queens Wholesale Department successful. Every team member of my staff plays a role in the day-today operation that starts at 4:30am and lights out at 6:00pm. Each one pushes, supports, and helps one another to achieve total customer satisfaction. Everyone knows their responsibility and gives 100%+.

Caicedo: Ourisman's Automotive culture is centered on the customer's experience which has resulted in long-lasting partnerships with our valued customers.

To achieve your level of success in the wholesale parts business, what aspects of your day-today operations need to stay consistent and what needs to be re-evaluated on a regular basis?

Vicari: Like I said earlier, if you expect a high level of success, you must be consistent. You set your client’s expectations with your excellent performance. Once that is done, you cannot go back. It’s expected. Things like processing order requests, returning phone calls, answering e-mails, delivering parts if that’s what’s needed with the request, must be done consistently, on time, as promised, etc. With this, sometimes adjustments must be made as the business develops.

Some shops grow, some slow down, some fall off the map, and new shops open. We need to adjust every day to suit the needs of our clients.

The business is fluid, and so is the competition, and the competition is everywhere, looking to eat your slice of the business.

What changes do you see in the next five years for the industry?

Vicari: Hard to say what five years will bring, but I can say technology will advance rapidly, and this will force everyone in the industry to change. We need to stay focused and roll with the changes. I hope it will be an exciting ride.

Deliso: The next five years will bring increasing online sales and perhaps direct shipment of parts to retail customers straight from the PDCs. Finding the right personnel to staff the parts department. Technicians will also need to be more tech-savvy to deal with the ever-changing technology that the manufacturers are adding.

Balancing a parts inventory between the vehicles we currently service and the incoming parts for EVs such as additional room for EV batteries, charging stations, and forklifts.

Caicedo: Due to diminishing margins on wholesale parts, you will see less dealer groups in the wholesale market.

Deliso: Overseeing the BRAM Lexus of Queens Wholesale Depot can sometimes be challenging and stressful. With an approval nod from ownership, we are constantly reviewing and adjusting our inventory levels due to backorder situations that are improving, but still exist, to meet our customers’ needs. I meet once a week with my two key people to hear what’s going on and listen to any suggestions or input that they may have. Reading and sharing some ideas from the book Relentless has also been a motivating factor in keeping everyone focused on becoming unstoppable.

Caicedo: Response time on online ordering platforms and accuracy, communication, and delivery are key to being successful.

August 2023

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2023 FenderBender’s Reader’s Choice: OEM Parts Dealers

OEM PARTS DEALERS

Recognized By FenderBender Readers

Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas Acura of Memphis

Bob Howard Parts Distribution Center

Apple Tree Acura Honda

Bob King Auto Mall

Acura Of Pembroke Pines Archer Kia

Arlington Toyota Atlanta Toyota Audi Atlanta

Audi Birmingham Audi Fort Worth Audi Grapevine Audi Marietta

Audi North Atlanta Audi North Miami

Audi North Orlando

Audi of Coral Springs Audi Pensacola Audi Plano

Audi Subaru El Paso Audi Tulsa

Autobahn Motorcars AutoNation

Aventura Chrysler Jeep Dodge Ram Beaman Automotive Group Benchmark Automotive Benson Ford

Benson Nissan Easley

Bill Knight Automotive Group Bleecker Auto Group

BMW MINI of Arlington BMW MINI of Austin BMW MINI of Dallas

BMW MINI of El Paso

BMW MINI of Nashville

BMW MINI of the Woodlands BMW of Birmingham

BMW of Chattanooga BMW of Greensboro

BMW of Houston North BMW of Macon BMW of Mobile

BMW of Montgomery BMW of Ocala BMW of Tulsa

BMW of West Houston

Bob Howard Buick GMC

Bob Howard Honda Acura

August 2023

Bob Howard Toyota

Bob King Buick GMC Bob King Hyundai Bob King Kia

Bob King Mazda

Bob Mayberry Hyundai

Bob Moore Automotive Group Bob Tomes Ford Lincoln

Bob Utter Ford Lincoln Kia

Bomnin Volvo Cars Dadeland Braman BMW

Braman BMW West Palm Beach Braman Motorcars of Jupiter Brandon Tomes Subaru

Brandon Tomes Volkswagen of McKinney Breeden Dodge

Britain Chevrolet

Cadillac of South Charlotte

Capital Chrysler Jeep Dodge Capital Toyota

Carlock Honda of Birmingham Carriage Kia Woodstock Cavender Auto Group Cedar Park Nissan

Central Florida Toyota Century Automotive Century BMW MINI

Century Volvo Cars Champion Porsche Chantz Scott Kia

Chevrolet of Fayetteville Chris Crain Hyundai

Classic Buick GMC Cadillac

Classic Chevrolet at Sugarland Clear Lake Infiniti

Clearwater Toyota

Cobb County Toyota Coggin Auto Group

Courtesy Chrysler Jeep Dodge Courtesy Nissan

Courtesy Toyota of Brandon Crain Hyundai of Fort Smith Crain Kia of Fort Smith Cross Creek Subaru

Crossroads Automotive Group Crown Acura Audi

Crown Honda of Greensboro Crown Hyundai

Crown Nissan of Greenville

David McDavid Acura of Plano

David McDavid Honda of Frisco David McDavid Honda of Irving David Stanley Chevrolet

David Stanley Chrysler Jeep Dodge Day's Chevrolet

Dewey Barber Chevrolet Don Carlton Honda

Dutch Miller Kia of Charlotte Dutch Miller Nissan

Economy Honda Superstore Ed Morse Bayview Cadillac

Ed Morse Cadillac Brandon

Ed Morse Cadillac Delray Beach Ed Morse Cadillac Tampa Ed Morse Honda

Ed Morse Mitsubishi

Ed Morse Sawgrass Auto Mall Ed Voyles Acura

Ed Voyles Auto Group

Ed Voyles Chrysler Dodge Jeep Ram Ed Voyles Kia of Chamblee Edwards Chevrolet

Eskridge Chevrolet Eskridge Lexus

Estero Bay Chevrolet

Fairway Ford Lincoln Subaru Ferguson Superstore Five Star Subaru

Flow Automotive Group Ford of Harvey

Ford of Kendall

Foreign Cars Italia Fort Mill Ford

Fort Worth Mitsubishi

Germain Lincoln of Naples Germain Toyota of Naples

Gillman Chevrolet Buick GMC Harlingen

Gillman Chevrolet Buick GMC San Benito Gillman Honda Houston Gillman Mitsubishi

Gillman Nissan of Fort Bend Gillman Subaru Southwest Global Imports

Goodson Acura Gossett Kia

Gossett Kia of Mount Moriah Gossett Mitsubishi

Gossett Motor Cars

Gossett Volkswagen of Germantown Grapevine Honda

Grayson BMW MINI Green Ford Lincoln Greensboro Acura

Grubbs Acura Infiniti Volvo Cars Grapevine Grubbs Infiniti of San Antonio Gunn Acura

Gunn Chevrolet Gunn Honda

Gunn Nissan

Gunn Nissan of Denton Gunther Mazda Kia

Gunther Volkswagen

Gunther Volkswagen Coconut Creek Gunther Volkswagen Volvo Cars Daytona Beach Gus Machado Ford Hialeah Hacienda Ford

Hall Hyundai Ford Elizabeth City Harper Volkswagen

Harry Robinson Sallisaw Ford

Hayes Chevrolet Buick GMC Cadillac Hayes Chrysler Dodge Jeep Ram

Helfman Dodge Chrysler Jeep Fiat

Fowler Chrysler Jeep Dodge Ram

Helfman River Oaks Chrysler Jeep Dodge Ram

Fowler Toyota of Tulsa

Hennessy Cadillac

Fowler Toyota of Norman Fowler Volkswagen

Fred Anderson Auto Group Fred Haas Toyota Country Fred Haas Toyota World Fredy Kia

Freeland Chevrolet Superstore

Freeland Chrysler Dodge Jeep Ram Freeman Hyundai Mazda

Friendly Chevrolet of Dallas

Friendship Chrysler Jeep Dodge Bristol Friendship Ford Volvo Hyundai

Friendship Hyundai of Johnson City Gene Messer Chevrolet

Gene Messer Ford Lincoln Gene Messer Hyundai Gene Messer Kia

Gene Messer Toyota

Gene Messer Volkswagen Germain BMW of Naples

Germain Honda of Naples Germain Lexus of Naples

Hendrick Cars

Hennessy Jaguar Land Rover Buckhead Hennessy Lexus of Atlanta

Hennessy Lexus of Gwinnett

Hennessy Mazda Buick GMC

Hennessy Porsche North Atlanta Hilton Head BMW

Holman Honda of Fort Lauderdale Honda Kingsport

Honda World of Conway

Huffines Chevrolet Lewisville

Huffines Chrysler Jeep Dodge Lewisville

Huffines Chrysler Jeep Dodge Ram Plano Huffines Kia Hyundai McKinney Huffines Kia McKinney

Huffines Kia Subaru of Corinth Infiniti of Birmingham

Infiniti of Chattanooga Infiniti of Memphis Infiniti of Tampa

Jackie Cooper Imports Jackson Automotive

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Jaguar Land Rover Birmingham

Marc Miller Buick GMC

Rivertown Automall Roadshow BMW MINI

Jaguar Land Rover Hilton Head

McLarty Auto Group

Robbins Nissan

Jaguar Land Rover Bluff City Jaguar Land Rover of Tulsa

Jaguar Land Rover Oklahoma City Jaguar Land Rover Porsche Volvo of Greenville Jaguar Land Rover San Antonio

Jaguar Land Rover West Houston Jay Hodge Chevrolet

Jay Hodge Dodge Chrysler Jeep Ram of Paris Jay Hodge Ford of Morrilton Jim Burke Automotive

Jim Ellis Buick GMC Mall of Georgia Jim Ellis Chevrolet Jim Ellis Hyundai

Jim Ellis Kia of Kennesaw

Jim Ellis Mazda of Marietta Jim Ellis Porsche

Jim Ellis Toyota of McDonough

Jim Ellis Volkswagen of Kennesaw Jim Keras Chevrolet Buick Jim Keras Subaru Nissan Jim Norton Chevrolet

Jim Norton Toyota of Oklahoma City Jim Norton Toyota of Tulsa

Jim Norton T-town Chevrolet Joe Myers Ford

Joe Myers Imports Joe Myers Toyota

Johnson City Acura Mazda Johnson City Nissan

Karl Malone Chevrolet Toyota of El Dorado Karl Malone Ford Lincoln

Karl Malone Toyota of Ruston Keffer Hyundai Keffer Kia

Keffer Mazda

Keffer Volkswagen

Ken Ganley Kia New Port Richey

Kendall Dodge Chrysler Jeep Ram Kendall Hyundai

Kernersville Chrysler Dodge Jeep Fiat King Acura

Landers Automotive Group Leesburg Volkswagen Lehman Auto World Lehman Buick GMC Leith Auto Group

Lexus of Birmingham

Lexus of Chattanooga Lexus of Memphis

Lexus of North Miami Lexus of Tulsa

Limbaugh Toyota Lithia Motors

Long Lewis Ford Lincoln

Long Lewis Ford of Hoover

Long Lewis Ford of Muscle Shoals

Long Lewis Mitsubishi Volkswagen Lowe Toyota

Lute Riley Honda

Mac Haik Automotive Group

August 2023

McGrath Volvo Cars of Ft Myers Mercedes-Benz of Augusta

Mercedes-Benz of Birmingham Mercedes-Benz of Boerne

Mercedes-Benz of Clear Lake Mercedes-Benz of Collierville Mercedes-Benz of Cutler Bay

Mercedes-Benz of Fort Pierce

Mercedes-Benz of Georgetown Mercedes-Benz of Greensboro Mercedes-Benz of Houston Mercedes-Benz of Jackson

Mercedes-Benz of McKinney Mercedes-Benz of Nashville

Mercedes-Benz of Oklahoma City Mercedes-Benz of Orlando

Mercedes-Benz of Shreveport

Mercedes-Benz of South Charlotte Mercedes-Benz of The Woodlands

Mercedes-Benz Porsche of Fayetteville Miami Lakes Automall

Mike Smith Automotive Group Modern Hyundai of Concord

Modern Infiniti of Winston-Salem Modern Nissan Hickory

Modern Nissan of Concord

Modern Nissan Winston Salem

Momentum Chrysler Dodge Jeep Ram of Sealy Momentum Volkswagen of Upper Kirby Mossy Nissan

Mountain View Ford Lincoln Mountain View Nissan

Mountain View Nissan of Cleveland Mountain View Nissan of Dalton Nalley Automotive Group

Napleton Automotive Group Nissan of Chattanooga East Nissan of Mobile

Robbins Chevrolet Robbins Toyota

Rockwall Dodge Rockwall Ford

Round Rock Hyundai Honda Toyota Round Rock Nissan Russell Chevrolet Sarasota Toyota

Serra Auto Group

Seth Wadley Chevrolet Buick GMC of Perry Seth Wadley PDC

Sewell BMW of Plano

Sewell Buick GMC Cadillac of Midland Sewell Cadillac of Dallas

Sewell Cadillac of Houston Sewell Chevrolet

Sewell Ford Lincoln

Sewell MINI of Plano Sewell Subaru

Shamaley Buick GMC Shamaley Ford

Shottenkirk Automotive Smicklas Chevrolet

SONS Ford Lincoln Auburn

Troncalli Chrysler Jeep Dodge Ram Subaru Tulsa Hyundai

Twin City Hyundai Twin City Nissan

United BMW Alpharetta United Ford

Volkswagen of Alamo Heights Volkswagen of Beaumont

Volkswagen of Fort Myers

Volkswagen of Warner Robins Volvo Cars Greensboro Volvo Cars of Marietta Wade Ford

Wallace Imports of Bristol

Wallace Imports of Johnson City Wallace Kia Stuart

Wallace Nissan Mitsubishi Walsh Honda

Warren Henry Auto

Wolfchase Chrysler Dodge Wolfchase Honda

Wolfchase Nissan Wolfchase Toyota

Woody Anderson Ford World Ford Pensacola World Toyota

South Motors BMW MINI

South Motors Honda Volkswagen

South Motors INFINITI of Palmetto Bay South Pointe Chevrolet

South Pointe Chrysler Jeep Dodge South Pointe Honda Southwest Infiniti

Spartanburg Chrysler Dodge Jeep Ram Sport Mazda North

Sport Mazda South

Sport Mitsubishi Subaru

Stateline Chrysler Dodge Jeep RAM Sterling McCall Auto Group

Norcross Mazda Memphis

Steve Landers Chrysler Dodge Jeep Ram Little Rock

Northside Chevrolet San Antonio

Subaru of Kennesaw

Northwest Hyundai

Sutherlin Nissan Cherokee County

Orlando INFINITI

Tasca Buick GMC Clearwater

Palm Beach Toyota

Tasca Cadillac Melbourne

Park Place Dealerships

Terry Labonte Chevrolet

Porsche Birmingham

Texas Nissan of Grapevine

Porsche of Orlando

Thompson GM Parts Center

Powers-Swain Chevrolet

Town and Country Toyota

Principle Toyota of Memphis

Toyota Hyundai of Pharr

Ralph Hayes Toyota

Toyota of Fayetteville

Reed-Lallier Chevrolet

Toyota of Irving

North Central Ford

Steve White Audi Volkswagen

Northside Ford San Antonio

Subaru of Pembroke Pines

Oklahoma City Volkswagen

Sutton Acura

Orr Auto Group

Tasca Buick GMC Palm Harbor

Paramount Automotive Group

Team Gillman Acura

Parkway Hyundai Subaru Volvo

Texan Hyundai

Porsche El Paso

Texas Toyota of Grapevine

Porsche Oklahoma City

Town & Country Ford Bessemer

Prestige Subaru

Town North Nissan

Queen City Mitsubishi

Toyota Lexus of Kingsport

RBM of Atlanta

Toyota of Fort Worth

fenderbender.com

2023 FenderBender’s Reader’s Choice: OEM Parts Dealers

The Southern Dealer Perspective How long have you been in the industry, and what is the biggest change during that time?

Ian Grohs – Parts Manager Stateline Chrysler Dodge Jeep RAM I have been in the industry for just under 13 years. The two biggest changes I have seen are the increasing complexity of new vehicles and the consolidation of the collision industry. Though my time in the industry is shorter than many others, the change in vehicle complexity that I have seen has been enormous.

For example, CAN bus electrical systems, the proliferation of vehicle sensors, changes in material and construction, and the ubiquity of turbocharging on modern vehicles are just a few of the changes the industry has had to adapt to.

As far as consolidation goes, MSOs are increasingly dominating the market. I have seen many of the mom-and-pop shops we have worked with for years sell out and retire. The mom-and-pop shops of the Carolinas have been our primary customer base for decades, so this shift is most definitely forcing somewhat of a strategic change for us.

Paul Corbet - Parts Director Infiniti of Memphis I have been in the industry for over 40 years. For 33 of those years, I have been the Parts Manager at Infiniti of Memphis. The biggest change that I see is the change in technology. When I started, there were no cell phones and no internet. Now, everything is available online.

Ken Bartlett - Parts Manager Harper Volkswagen I've been in the industry for over 40 years. The biggest change by far is going from microfiche parts look up to computer-based catalogue, and going from a manual stock ordering to all online systems.

August 2023

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Why do you believe collision repair customers consider you a leading wholesale parts dealer?

Grohs: It all comes down to service.

The parts bought from us are the same as those purchased elsewhere.

We differentiate ourselves by providing excellent service to the shops that partner with us. This means answering the phone and responding to orders quickly, getting the right part the first time, being incredibly consistent with our deliveries, issuing credits within 24 hours, going the extra mile to source back-ordered parts, and putting in place processes to ensure that we have the right mix of inventory. This means that we are easy to work with and that shops can fix cars faster.

Corbet: I believe customers use us because of our staffs’ combined experience in the parts department.

We have an inventory of $800K plus. We will go the extra mile to find the hard-to-get parts and we will follow up with an ETA. Bartlett: We have an awesome parts team. We try to answer the phone as quickly as possible and treat our customers how we would want to be treated.

To achieve your level of success in the wholesale parts business, what aspects of your day-today operations need to stay consistent and what needs to be re-evaluated on a regular basis?

Grohs: Consistency is key in all aspects of our business. We have the staff and processes in place to provide a very consistent experience from start to finish. The only re-evaluation that must be done concerns the resources needed to consistently keep the experience we offer. This could mean adjusting staffing levels, tweaking processes, adding tools or vehicles, etc., all to give our customers a reliable, consistent experience with us.

Corbet: The aspects that need to stay consistent daily are scanning parts correctly and putting up stock.

Check for any discrepancies with the inventory, parts inventory control is vital to a good parts operation. The factory programs are always changing. We evaluate them regularly to see how they will aid us in helping the wholesale customer better.

Bartlett: We are continually tracking inventory, little by little. That needs to stay consistent to stay on track. We are always adapting to our customers' needs and wants.

What changes do you see in the next five years for the industry?

Grohs: I have a few predictions for the next five years: • Manufacturer programs will make it harder for dealers not already in the wholesale business to enter.

If I am correct, this will mean that the dealers who are currently big wholesale players will primarily be concerned with competing with each other rather than with new entrants into our markets.

• The push towards electrification will continue, but many of the current startups we're seeing will disappear from the marketplace. I think that it is likely that smaller EV startups will either be absorbed by larger manufacturers or go out of business. I think that the majority of new EV business will go to established brands as they strengthen their EV offerings.

• The proliferation of driver assistance and safety technology on new vehicles will result in fewer vehicle accidents, shrinking the collision industry.

• The absorption of both independent repair facilities and independent dealerships into larger groups will continue.

Corbet: The parts industry is going to change with EVs coming into the market. I believe it will shift from selling mechanical parts to selling more electrical controls and collision parts.

Bartlett: In the next five years, I think we will see a lot more electric vehicles on the road, which will be an all-new challenge in the future.

I believe online ordering will continue to track upward as well.

August 2023

fenderbender.com

2023 FenderBender’s Reader’s Choice: OEM Parts Dealers

OEM PARTS DEALERS

Recognized By FenderBender Readers

Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming Acura North Scottsdale Acura of Bellevue Acura of Peoria

Acura of the Desert

Alan Webb Chevrolet

Alan Webb Mitsubishi Nissan Arrowhead BMW Audi Bellevue

AutoNation Subaru Scottsdale AutoNation Subaru West

AutoNation Toyota Arapahoe

AutoNation Toyota Buena Park AutoNation Toyota Cerritos

AutoNation Toyota Hayward

AutoNation Toyota Honda Acura Spokane Valley

City Motor Company Clark Hyundai

Concord Honda

Concord Toyota

Courtesy Chevrolet Courtesy Ford

Crevier BMW MINI

Crown Dodge Chrysler Jeep Ram Crown Lexus

Crystal Chrysler Center Dave Smith Motors

DCH Acura Honda of Temecula DCH Audi of Oxnard

DCH Honda of Oxnard DCH Kia Temecula

DCH Lexus of Santa Barbara DCH Subaru of Riverside DCH Torrance Toyota

DCH Toyota of Oxnard

Desert European Motorcars

Dishman Dodge Ram Chrysler Jeep Findlay Buick GMC Prescott Findlay Chevrolet

Findlay Downtown Toyota Lexus Spokane Findlay Honda Cadillac Saab

AutoNation Toyota Las Vegas

Findlay Hyundai Kia Subaru

AutoNation Toyota Tempe

Findlay Mazda

AutoNation Volvo of Bellevue

Findlay North Volkswagen

AutoNation Wholesale Parts Roseville

Findlay Toyota

Bell Ford

Findlay Toyota Prescott

Bell Motor Company

Findlay Volkswagen Henderson

Berge Mazda Volkswagen

Findlay Volvo Cars Las Vegas

Beverly Hills BMW

Ford Hyundai of Kirkland

BMW MINI of Escondido

Galpin Wholesale Parts

BMW MINI of Monrovia

George Gee Kia Buick GMC

AutoNation Chrysler Jeep West

BMW MINI of San Diego

Grand Junction Subaru

AutoNation Ford Tustin

BMW of Bellevue

Great Falls Subaru

AutoNation Honda 104th

BMW of Ontario

Honda of Great Falls

AutoNation Honda Fremont

Buena Park Honda

Honda of the Desert

AutoNation Honda Valencia

Camelback Ford Lincoln

I-10 Toyota

AutoNation Infiniti Tustin

Camelback Mazda Subaru Volkswagen

Infiniti of Scottsdale

AutoNation Nissan Tempe

Camp Chevrolet Cadillac

Jaguar Land Rover Albuquerque

AutoNation Parts Center Phoenix

Car Pros Kia Moreno Valley

Jaguar Land Rover Portland

AutoNation Subaru Arapahoe

Car Pros Kia Tacoma

Jim Fisher Volvo

Audi Chandler

Autonation Toyota of Irvine

Findlay Kia

AutoNation Volkswagen Las Vegas

Findlay Motor Company

AutoNation Volvo San Jose

Findlay Subaru

Beaverton Infiniti

Findlay Toyota Flagstaff

Bell Lexus

Findlay Volkswagen Flagstaff

Bellevue Nissan

Findlay Volkswagen St. George

Berge's Riverview Toyota

Folsom Lake Toyota

BMW MINI North Scottsdale

Fremont Mazda

BMW MINI of Las Vegas

George Gee Cadillac Kia

BMW MINI of Portland

Glenwood Springs Volkswagen Audi

AutoNation Ford Scottsdale

BMW Northwest

Grand Junction Volkswagen

AutoNation Honda

BMW of Denver Downtown

Hayward Mitsubishi

AutoNation Honda East Las Vegas

BMW of Spokane

Honda of Serramonte

AutoNation Honda Tucson

Cadillac of Las Vegas

House of Imports

AutoNation Hyundai Tempe

Camelback Kia Hyundai

Infiniti of Bellevue

AutoNation Nissan MINI of Las Vegas

Camelback Toyota

Infiniti of Tacoma

AutoNation Parts Center Denver

Car Pros Kia Glendale

Jaguar Land Rover Arrowhead

AutoNation Parts Center Spokane Valley

Car Pros Kia Renton

Jessup Auto Plaza

AutoNation Subaru Mazda Honda Roseville

Car Pros Renton Hyundai

Karl Malone Chevrolet Park City

Audi Escondido Audi North OC

Audi North Scottsdale

Audi of Stevens Creek Audi Peoria

Autobahn Motors

AutoNation Acura Honda Spokane Valley AutoNation Acura South Bay AutoNation Buick GMC

AutoNation Buick GMC of West Sahara AutoNation Buick GMC Park Meadows AutoNation CDJR Valencia

AutoNation Chevrolet Arrowhead AutoNation Chevrolet North

AutoNation Chevrolet Superstition Springs AutoNation Chevrolet Valencia

AutoNation Chrysler Dodge Jeep Ram Bellevue AutoNation Chrysler Dodge Jeep RAM North Phoenix

August 2023

Karl Malone Ford

Karl Malone Ford Park City Karl Malone Toyota

Kearny Mesa Acura

Kearny Mesa Toyota

Ken Garff American Fork Ford Ken Garff Automotive Ken Garff Chevrolet

Ken Garff Ford Lincoln of Greeley Ken Garff Ford of Cheyenne

Ken Garff Ford of Fort Collins

Ken Garff Honda Volkswagen Ken Garff Hyundai

Ken Garff Hyundai Southtowne Ken Garff Kia

Ken Garff Kia Avondale Ken Garff Nissan

Ken Garff Nissan of Orem

Ken Garff Nissan of Salt Lake

Ken Garff Saint George Ford Lincoln Ken Garff West Valley CJDR Kendall Auto

Kendall Auto Mall

Kendall Chevrolet GMC Buick of Eugene Kendall Ford

Kendall Ford of Anchorage Kendall Ford of Bend

Kendall Ford of Bozeman Kendall Ford of Kenai

Kendall Ford of Marysville Kendall Ford of Meridian Kendall Ford of Wasilla

Kendall Lexus of Eugene Kendall of Fairbanks

Kendall Subaru of Marysville Kendall Toyota

Kendall Toyota Lexus of Alaska Kendall Toyota of Bend

Kendall Toyota of Fairbanks

Kendall Volkswagen of Bend Kuni BMW

Landmark Ford

Larry H. Miller American Toyota Albuquerque

Larry H. Miller Bountiful Chrysler Jeep Larry H. Miller Casa Chevrolet

Larry H. Miller Casa Chrysler Jeep Larry H. Miller Chevrolet Murray Larry H. Miller Chevrolet Provo

Larry H. Miller Chrysler Dodge Jeep Ram Larry H. Miller Chrysler Dodge Jeep Ram 104th Larry H. Miller Chrysler Jeep Dodge Ram Surprise Larry H. Miller Chrysler Jeep Dodge Riverdale

Larry H. Miller Chrysler Jeep Dodge Sandy Larry H. Miller CJDR Ford Lincoln of Provo Larry H. Miller Colorado Jeep Larry H. Miller Dodge Peoria

Larry H. Miller Dodge Ram Cherry Creek

Larry H. Miller Downtown Honda Spokane Larry H. Miller Downtown Toyota

Larry H. Miller Ford Lincoln Draper

Larry H. Miller Ford Lincoln of Sandy

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Larry H. Miller Ford Mesa

Larry H. Miller Honda Boise

Larry H. Miller Honda of Hillsboro Larry H. Miller Hyundai Larry H. Miller Lexus

Larry H. Miller Lexus of Lindon Larry H. Miller Liberty Toyota Colorado Springs

Lithia Nissan of Clovis

Lithia Nissan of Eugene

Lithia Nissan of Medford Lithia Reno Hyundai

Lithia Roseburg Auto Center Lithia Subaru of Fresno

Lithia Subaru of Oregon City Lithia Toyota of Billings

Larry H. Miller Nissan

Lithia Toyota of Medford

Larry H. Miller Nissan Arapahoe

Lithia Toyota of Redding

Larry H. Miller Nissan Mesa

Lithia Volkswagen Honda BMW of Salem

Larry H. Miller Subaru Boise

Long Beach BMW MINI

Larry H. Miller Toyota

Maita Subaru Mazda

Larry H. Miller Toyota Murray

Mercedes-Benz of Anaheim

Larry H. Miller Toyota of Lemon Grove

Mercedes-Benz of Beverly Hills

Larry H. Miller Volkswagen Lakewood

Mercedes-Benz of Chandler

Lee Johnson Motors

Mercedes-Benz of Draper

Lexus of Chandler

Mercedes-Benz of Laguna Niguel

Lexus of Riverside

Mercedes-Benz of Portland

Lithia Cadillac of Portland

Mercedes-Benz of San Diego

Lithia Chevrolet of Helena

Mercedes-Benz of South Bay

Lithia Chevrolet of South Anchorage

Mercedes-Benz of Wilsonville

Larry H. Miller Nissan 104th

Lithia Toyota of Missoula

Larry H. Miller Nissan Highlands Ranch

Lithia Toyota of Springfield

Larry H. Miller Southwest Hyundai

Lithia Volkswagen of Reno

Larry H. Miller Super Ford

Maita Chevrolet

Larry H. Miller Toyota Corona

Mazda of Escondido

Larry H. Miller Toyota of Colorado Springs

Mercedes-Benz of Bellevue

Larry H. Miller Volkswagen Avondale

Mercedes-Benz of Calabasas

Larry H. Miller Volkswagen Tucson

Mercedes-Benz of Denver

Lexus of Albuquerque

Mercedes-Benz of Fairfield

Lexus of Portland

Mercedes-Benz of North Scottsdale

Lexus of Seattle

Mercedes-Benz of Reno

Lithia Chevrolet Cadillac of Bend

Mercedes-Benz of Scottsdale

Lithia Chevrolet of Redding

Mercedes-Benz of Walnut Creek

Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage

Mike Maroone Chevrolet South

Lithia Chrysler Dodge Jeep Ram Fiat of Helena Lithia Chrysler Dodge Jeep Ram Fiat of Spokane

Spokane Hyundai

Stevens Creek BMW

Stevinson Hyundai of Longmont Stevinson Lexus

Stevinson Lexus of Frederick Stevinson Toyota East

Stevinson Toyota West Subaru Orange Coast Sunset Porsche Audi Taylor's Auto Max

Tonkin Gladstone Hyundai Tonkin GM Subaru

Tonkin Hillsboro Chevrolet Tonkin Parts Center

Toyota of Hollywood Toyota of Surprise

Volkswagen North Scottsdale Volkswagen of Palm Springs Volkswagen South Coast Volvo Cars Arrowhead

Volvo Cars Palm Springs W.I. Simonson

Wendle Motors

Mike Maroone Chevrolet Volkswagen North Mike Maroone Honda Mike Shaw Subaru

Miller Toyota of Anaheim

Lithia Chrysler Dodge Jeep Ram of Bend

Missoula Nissan Hyundai

Lithia Chrysler Dodge of Eugene

Palm Springs Ford

Lithia Chrysler Jeep Dodge of Great Falls

Palm Springs Infiniti

Lithia Chrysler Jeep Dodge of Santa Fe

Palm Springs Mazda

Lithia Chrysler Jeep Dodge Superstore

Palm Springs Subaru

Lithia Chrysler Klamath Falls

Pinnacle Nissan

Lithia Ford Idaho Falls

Porsche of Bellevue

Lithia Ford of Klamath Falls

Porsche Palm Springs

Lithia Grants Pass Auto Center

Rydell Automotive Group

Lithia Hyundai of Anchorage

Sandia BMW MINI

Lithia Kia of Anchorage

Santa Fe BMW

Lithia Nissan of Bend

Showcase Honda

Lithia Chrysler Dodge Jeep Twin Falls

Pacific BMW

Lithia Chrysler Jeep Dodge of Billings

Palm Springs Hyundai

Lithia Chrysler Jeep Dodge of Missoula

Palm Springs Kia

Lithia Chrysler Jeep Dodge of Tri-Cities

Palm Springs Nissan

Lithia Chrysler Jeep of Reno

Peter Pan BMW

Lithia Chrysler of Pocatello

Porsche North Scottsdale

Lithia Ford of Boise

Porsche of Stevens Creek

Lithia Ford of Missoula

Rodland Toyota

Lithia Honda Medford

Sandberg Volvo Cars

Lithia Hyundai of Fresno

Sandia Toyota

Lithia Mazda Ford Volvo of Fresno

Seattle MINI

August 2023

Silver Star Mercedes-Benz

Silver Star Cadillac of Thousand Oaks

fenderbender.com

2023 FenderBender’s Reader’s Choice: OEM Parts Dealers

The Western Dealer Perspective How long have you been in the industry, and what is the biggest change during that time?

Levi Barrett – Parts Manager Findlay Volvo Cars Las Vegas I have been in the automotive business for over 30 years. I started my first dealership job in May of 1993 at a Volvo dealership in Littleton, Colorado. In 2001, I relocated to Las Vegas and continued my career at Findlay Volvo Cars Las Vegas. I started as a Parts Driver and moved my way up over the years to the Parts Manager. The biggest change in the automotive industry, in my opinion, is that vehicles have advanced in technology and options, causing issues in the parts world. The method of looking up parts has become a lot easier with technology than when we first started looking up parts in microfiche. At that time, we had to remember what the correct part was from sliding around in the pictures.

James Barlow – Parts Manager BMW Northwest I have been with BMW for 34 years, and the greatest change I have seen has been the introduction of hybrids and electric i cars.

Morgan Osterday – Parts Manager Bellevue Nissan I started as a Lot Porter for service at Foothills Ford, aka Cascade Ford, back in the 80’s, which was ironically just across the street from where I am now; I eventually moved into parts as a Driver and moved up the ranks and became a Manager in 1998, now I'm in my 18th year here at Bellevue Nissan. Technology has been the biggest change for sure.

August 2023

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Special Promotion

Why do you believe collision repair customers consider you a leading wholesale parts dealer?

Barrett: Our wholesale customers consider us a leading dealer because we take the time and effort to look at their estimates and make sure we are getting them the correct part the first time. If a part is on back order, which is a regular occurrence these days, we do everything we can to get them the part as soon as possible or we supply an alternative to fix the car. I have been working at the same dealer for 22 years, so I have built relationships with a lot of the people in the collision repair shops.

You get to learn their personalities and what it takes to take care of them as your customers. You always want to make every customer a number one priority. To ensure success, me and my team work together well and make our customers’ job easy to get their parts and to take care of their needs.

Barlow: We strive to get the right parts in a prompt fashion and deliver with our fleet of trucks. This allows us to cover a greater area and deliver personalized service to our valued customers.

Osterday: I believe our customers come back to us because we have a highly knowledgeable and trustworthy team that communicates well and is honest with our policies.

I still take care of some of the same customers from my old Nissan store in downtown Seattle from the 90’s.

August 2023

To achieve your level of success in the wholesale parts business, what aspects of your day-today operations need to stay consistent and what needs to be re-evaluated on a regular basis?

Barrett: To stay consistent, I have put together a knowledgeable team so that whomever they talk to, they get the same consistent help and service from us. My team works together and knows what issues we are having with parts so that we can pass this information on to the customers. We have daily meetings to discuss any issues. It’s all about customer service and taking care of the customer.

Barlow: We are always trying to procure parts promptly. This includes contacting other dealers to obtain them if the parts are on backorder.

This is done daily to help turns for the body shop. A car sitting in the shop waiting on parts does not help the turn rate and prevents us from getting another sale on another car, so this is at the top of our list to get the parts in and get the car out. Our delivery manager reviews all orders and plots a delivery plan daily so we can optimize travel time and get the parts to the shop in a timely fashion.

Osterday: Again, things like checking on backorders and keeping the customers in the loop. Communication is the key to Bellevue Nissan being successful.

What changes do you see in the next five years for the industry?

Barrett: Change is something that most don’t like, but the automotive industry has been constantly changing for the 30 years I have been in it. Car technology will continue changing, and things will get more advanced. This is why you need great parts people to be able to look up the correct parts and take care of the customers. It means a lot to me and my team that we have been nominated as a leading wholesale parts dealership, as we take pride in our work and care for our wholesale customers’ needs.

Barlow: I feel the industry is moving closer to CCRC shops for each manufacturer. Cars are now made with polycarbonate structures, including carbon fiber, aluminum, and high-tech electronic battery cells that only the dealer has the authorization to fix and/or buy parts. Gone are the days of hammer and dolly, replaced with laptops, glue, and wiring schematics. Training for this repair is extensive, and not enough attention in trade schools has been offered, leaving the manufacturers scrambling to find employees who are willing to take on the trade and pay for manufacturer training.

Osterday: We're already seeing the change to almost exclusive electronic ordering from all the shops.

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