READER'S CHOICE
OEM Parts Dealers
Special Promotion
DIVE INTO THIS YEAR’S RESULTS
The most pressing takeaways from the 2023 READER’S CHOICE SURVEY
72.5% OF PARTS ORDERED BY SHOPS ARE OEM
According to this year’s survey results, the majority of shops order OEM partswhile aftermarket, salvaged/recycled, and remanufactured parts make up 27.5% of all orders, a 1.5% increase from 2022.
INFLUENCING FACTORS
As our world returns to its pre-COVID norms, more people are back in office, on vacations, and on the road. No one wants to be slowed down by waiting on their car in the shop. Finding a reliable dealer to source your parts from in a timely manner gets your customers back on the road and eager to come back to you for their next repair. FenderBender Readers Choice: OEM Parts Dealers is here to help you find reputable dealers to source your parts.
Based on input from 250 survey participants sampled from the qualified circulation of FenderBender earlier this year, we compared statistics against those from years past. The findings highlight the role of OEM parts buying in collision repair shops, analyze what factors impact who shops buy from, and identify the top OEM dealers in the country.
FACTORS INFLUENCING WHO COLLISION REPAIRERS CHOOSE TO BUY FROM
Survey participants were asked to rate on a scale of 1 (lowest) to 10 (highest) how much each factor influenced where they ordered their parts. Displayed above is the average rating for each factor.
August 2023 fenderbender.com 2023 FenderBender’s Reader’s Choice: OEM Parts Dealers
Price / Discounts Delivery Personal Relationships 9.2 8.1 Knowledge / Experience 9
Inventory
to order online 9
OEM Non OEM
8.2
Ability
7.3
WHO HANDLES PARTS ORDERING?
When asked, survey participants contended that, although the majority of shops assign this responsibility to parts or production managers, an increasing number of owners are taking on this role as well.
WHERE DO SHOPS SOURCE OEM PARTS?
FenderBender asked repairers how they typically source and order their OEM parts. Following last year’s trend, it is clear that online parts ordering continues to be the preferred method of sourcing parts.
Special Promotion August 2023 fenderbender.com
Parts or Production manager 35% 40% Other 3% 6% Owner 19% 24% Technician 0% 2% Other manager 4% 7% Service Writer/ Advisor/ Estimator 34% 26% Email 10% 10% Phone 29% 31% Other 4% 4% Fax 1% 1% Online 56% 54% 2023 2023 2022 2022
OEM PARTS DEALERS
Recognized By FenderBender Readers
Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin
Acura of Boardman
Airport Infiniti
Al Serra Auto Plaza
Al Serra Chrysler Dodge Jeep Ram
Alexandria Chevrolet Cadillac Mazda
Alfa Romeo Fiat of Strongsville
Apple Chrysler Dodge Jeep Ram - Shakopee
Apple Valley Ford
Arlington Nissan
Audi Bedford
Audi Cincinnati East
Audi Hoffman Estates
Audi Kirkwood
Audi Mentor
Audi Minneapolis
Audi Porsche St. Paul
Auffenberg Automall
Auffenberg Chevrolet Buick GMC
Auffenberg Chrysler Dodge Jeep and Ram
Auffenberg Ford
Auffenberg Kia
Auffenberg Nissan
AutoNation
Bachman Auto Group
Bass Mazda Beechmont Ford
Beechmont Toyota
Beechmont Volkswagen
Berger Chevrolet
Bergstrom Automotive Group
Biggers Chevrolet
Biggers Mazda
Biggers Mitsubishi
Bill Brown Ford
Bill Estes Chevrolet
Bill Estes Chevrolet Buick GMC
Bill Estes Ford Inc
Bill Estes Toyota
Bill Jacobs BMW MINI
Bill Jacobs Volkswagen
Blossom Chevrolet
Blue Grass Motorsport
BMW Mercedes-Benz of Okemos
BMW of Bloomfield Hills
BMW of Cincinnati North
BMW of Columbia
BMW of Louisville
BMW of Minnetonka
BMW of Schererville
Boardman Mitsubishi
Boardman Subaru
Bob Hook Chevrolet
Bob Jeannotte Buick GMC Truck
Bob McCosh Chevrolet Buick GMC Cadillac
Bob Rohrman Automotive Group
Borgman Ford Mazda
Borton Volvo Cars
Brilliance Honda of Crystal Lake
Broadway Automotive
Broadway Chevrolet Volkswagen
Broadway Ford
Burger Chrysler Jeep
Busam Nissan
Byers Chevrolet
Byers Chrysler Jeep Dodge Ram
Byers Ford
Byers Imports
Byers Mazda Subaru North
Byers Toyota
Byers Volvo
Castle Volkswagen of Schaumburg
Chevrolet Exchange
Chevrolet of Clinton
Classic BMW MINI
Classic Chevrolet Mentor
Classic Volkswagen Mentor
Collins Ford Nissan
Columbia Acura Hyundai
Commonwealth Dodge
Countryside Nissan
Courtesy Car City Nissan Mitsubishi
Courtesy Kia Moline
Dahl Automotive of La Crosse
Dave Mungenast Lexus
Dave Mungenast Saint Louis Acura
Dave Wright Auto
Dennis Hyundai East
Dennis Hyundai of Dublin
Dick Scott Dodge
Dorsch Ford Lincoln Kia
Dreyer & Reinbold
Dreyer & Reinbold BMW North
East Madison Toyota
Ed Martin Acura
Ed Martin Buick GMC
Ed Martin Chevrolet Cadillac
Ed Martin Honda
Ed Martin Nissan
Ed Morse Chevrolet Buick GMC
Ed Morse Chevrolet Buick GMC Muscatine
Ed Morse Chevrolet Buick GMC Rolla
Ed Morse Chevrolet Lebanon
Ed Morse Chrysler Dodge Jeep Ram
Ed Morse Ford
Ed Morse Ford Red Bud
Elgin Hyundai
Elgin Toyota
Eriksens Chevrolet Buick
Fairway Ford
Family Mitsubishi
Finnin Kia
Ford of Peoria
Fort Wayne Nissan Infiniti
Fort Wayne Toyota Lexus Kia Acura
Fox Motor Group
Fred Martin Automotive
Frick Ford
Friendly Chevrolet
Fuller Ford
Gandrud Chevrolet Nissan
Gandrud Dodge Chrysler Jeep
Ganley Buick GMC Strongsville
Ganley Chevrolet
Ganley Chrysler Dodge Jeep of Aurora
Ganley Chrysler Jeep Dodge Ram of Bedford
Ganley Honda
Ganley Subaru
Ganley Subaru of Wickliffe
Ganley Volkswagen
Garber Chrysler Dodge Jeep Ram
Garber Hyundai Nissan
Germain Automotive Group
Griffin's Hub Chrysler Jeep Dodge Ram
Gurnee Hyundai
Gurnee Volkswagen
Hallada Auto Group
Halleen Kia
Halleen Kia of Sandusky
Hare Chevrolet
Harold Zeigler BMW Honda Ford Lincoln
Harold Zeigler CDJ Grandville
Harold Zeigler Ford Lowell
Harold Zeigler Ford Plainwell
Hawk Chevrolet Cadillac of Joliet
Hawk Chrysler Jeep Dodge
Hawk Ford of St. Charles
Hawk Ford Parts Warehouse
Hawk Mazda Subaru
Hawk Nissan of St Charles
Hawk Volkswagen of Joliet
Hendrick Chevrolet Shawnee Mission
Hendrick Lexus Kansas City
Hendrick Lexus North
Hendrick Toyota
Holman Motors
Honda East Cincinnati
Honda of Mentor
Honda World of Louisville
Hugh White Chevrolet Buick
Hugh White Honda
Indy Hyundai
Infiniti of Cincinnati
Infiniti of Lexington
Inver Grove Honda
Inver Grove Toyota
Jaguar Land Rover Cincinnati
Jaguar Land Rover Minneapolis
Jaguar Land Rover of Schaumburg
Jake Sweeney Buick GMC
Jake Sweeney Chevrolet
Jake Sweeney Chrysler Jeep
Jake Sweeney Kia Fiat
Jake Sweeney Mitsubishi
Jeff Wyler Automotive
Jim Lupient Infiniti
Juettner Motors
Kahlo Chrysler Jeep Dodge Ram
Kelly BMW
Ken Ganley Buick GMC
Ken Ganley Chevrolet of Aurora
Ken Ganley Ford
Ken Ganley Hyundai Parma
Ken Ganley Kia
Ken Ganley Kia Alliance
Ken Ganley Kia Boardman
Ken Ganley Kia Mentor
Ken Ganley Lincoln
Ken Ganley Nissan
Ken Ganley Nissan Mayfield
Ken Ganley Toyota Akron
Ken Ganley Village Chrysler Dodge Jeep Ram
Ken Ganley Westside Imports
Kerry Buick GMC
Kerry Chevrolet Hyundai
Kerry Ford
Kerry of Florence
Kerry Toyota
Kimberly Car City
Kings Chrysler Jeep Dodge Ram
Kings Ford
Kings Kia
Kings Mazda
Kings Nissan of Cincinnati
Kings Toyota
Kings Volkswagen
Kline Nissan & Volvo
Kunes Auto Group
LaFontaine Buick GMC
LaFontaine Chevrolet Buick GMC of Saint Clair
LaFontaine Chrysler Dodge Jeep
Ram of Saline
LaFontaine CJD of Fenton
LaFontaine Ford Lincoln of Flushing
LaFontaine Imports of Livonia
LaFontaine Motors
LaFontaine Nissan Buick GMC Cadillac
LaFontaine Subaru
Lake Country Toyota
August 2023 fenderbender.com 2023 FenderBender’s Reader’s
Choice: OEM Parts Dealers
Landers Chevrolet
Laurel BMW of Westmont
Les Stumpf Ford
Lexus of Ann Arbor
Lexus of Arlington Heights
Lexus of Louisville
Lexus of Madison
Lexus of Maplewood
Lexus of Wayzata
Liberty Auto City
Liberty Ford Aurora
Lithia Chrysler of Grand Forks
Lithia Ford Lincoln of Grand Forks
Lithia Honda Nissan of Ames
Lithia Volkswagen of Des Moines
Livonia Chrysler Jeep
Lou Fusz Buick GMC
Lou Fusz Chrysler Jeep Dodge in O'Fallon
Lou Fusz Ford
Lou Fusz Kia of Evansville
Lou Fusz Mazda
Lou Fusz Motor Company
Lou Fusz Subaru of St. Peters
Lou Fusz Toyota
Louisville Infiniti
Louisville Mitsubishi
Lupient Buick GMC
Lupient Chevrolet
Lupient Kia Milwaukee
Lupient Kia Nissan of Brooklyn Park
Luther Bloomington Acura Subaru
Luther Brookdale Chevrolet
Luther Brookdale Chrysler Jeep Dodge
Luther Brookdale Honda
Luther Brookdale Mazda
Luther Brookdale Toyota
Luther Brookdale Volkswagen
Luther Family Buick GMC
Luther Family Ford
Luther Honda of St. Cloud
Luther Hopkins Honda
Luther Hudson Chevrolet GMC
Luther Hudson Chrysler Jeep Dodge Ram
Luther Hyundai Burnsville
Luther Hyundai of Bloomington
Luther Infiniti of Bloomington
Luther Kia Nissan
Luther Mankato Honda
Luther North Country Ford
Luther Westside Volkswagen
Maple Hill Auto Center
McGrath Acura of Westmont
McGrath Arlington Kia
McGrath Chevrolet of Dubuque
McGrath City Mazda
McGrath Ford Hyundai Kia
McGrath Highway Chevrolet Buick GMC
McGrath Honda of St. Charles
McGrath Imports
McGrath Lexus of Chicago
McGrath Nissan
McGrath Volkswagen of Dubuque
McGrath Volkswagen of Marion
McGrath Volvo Cars Barrington
McLaughlin Motors
Mercedes-Benz of Akron
Mercedes-Benz of Bedford
Mercedes-Benz of Chesterfield
Mercedes-Benz of Hoffman Estates
Mercedes-Benz of Indianapolis
Mercedes-Benz of Louisville
Mercedes-Benz of North Olmsted
Mercedes-Benz of Novi
Mercedes-Benz of St. Louis
Mercedes-Benz Of Wichita
Metro Lexus
Metro Toyota
Mike Castrucci Chevrolet
Mike Castrucci Chrysler Jeep Dodge Ram
Mike Castrucci Ford
Mike Castrucci Ford of Alexandria
Mills Parts Center
Molle Audi Volkswagen of Kansas City
Morrie's 394 Hyundai
Morrie's Brooklyn Park Subaru
Morrie's Buffalo Ford
Morrie's Cadillac Saab
Morrie's Grand Ledge Ford
Morrie's Inver Grove Mazda
Morrie's Minnetonka Ford Lincoln
Morrie's Minnetonka Mazda
Morrie's Onalaska Chevrolet
Morrie's Subaru
Motor Werks of Barrington
Motorcars Volvo Acura
Motorwerks BMW MINI
Mt Orab Chrysler Dodge Jeep Ram Ford
Muller's Woodfield Acura
Napleton Automotive Group
Neil Huffman Acura
Neil Huffman Chevrolet Buick GMC
Neil Huffman Mazda Subaru Volkswagen
Neil Huffman Nissan of Frankfort
Newbold BMW Toyota Nissan of Canton
Northgate Chrysler Dodge Jeep
Ram of Cincinnati
Northgate Ford Lincoln
O'Brien Kia Hyundai Nissan Mitsubishi
O'Brien Toyota
Orr Nissan Of Wichita
Oxmoor Chrysler Dodge Jeep Ram
Oxmoor Ford Lincoln
Oxmoor Hyundai
Oxmoor Mazda
Oxmoor Toyota
Park Chrysler Jeep
Park Place Motors
Patrick BMW MINI
Patrick Hyundai
Patrick Jaguar Land Rover
Patrick Volvo Cadillac
Peoria Toyota
Performance Lexus RiverCenter
Pfeiffer Lincoln
Pischke Motors
Plaza Motors
Porsche Audi of Grand Rapids
Porsche of Beachwood
Porsche of Minneapolis
Porsche of the Village
Preston BMW
Preston Ford
Preston Hyundai
Preston Mazda
Preston Superstore
Randy Kuehl Honda Cars
Ray Skillman Avon Hyundai
Ray Skillman Chevrolet
Ray Skillman GMC Mitsubishi Kia
Ray Skillman Hoosier Ford
Ray Skillman Northeast Kia
Ray Skillman Northeast Mazda
Ray Skillman Westside Automall
Rhinelander Chevrolet Cadillac Buick GMC
Rhinelander Toyota
Ricart Automotive
Ricart Buick GMC
Richardson Buick Cadillac GMC Honda
Roseville Midway Ford
Rudy Luther Toyota
Ruxer Ford
Rydell Automotive
Saint Cloud Hyundai
Schaumburg Honda
Schlossmann Honda City
Schlossmann Subaru City
Sears Imported Autos
Serra Automotive Group
Sexton Ford
Shaheen Cadillac of Lansing
Shaheen Chevrolet
Sharpe Cars
Shawnee Mission Kia
Shottenkirk Automotive
Showcase Mitsubishi
Smart Automotive of Davenport
Smart Honda
Smart Motors Toyota
Smart Toyota St. Cloud Subaru
Suburban Automotive Group
Sunnyside Automotive Group
Terre Haute Kia
The Kia Store
Thompson's Honda
Tom Roush Mazda
Tom Roush Mitsubishi
Town & Country Ford
Toyota of Louisville
Trecek Automotive of Portage
Valley Imports
VanDevere Chevrolet Kia
Varsity Ford
Victory Honda of Plymouth
Victory Toyota of Canton
Village Ford
Volkswagen of Inver Grove
Volvo Cars Cincinnati
Volvo Cars of Louisville
Volvo Cars West County
Walser Bloomington Toyota
Walser Chrysler Jeep
Walser Hyundai
Walser Nissan Coon Rapids
Walser Nissan of Burnsville
Walser Nissan Wayzata
White Bear Acura Subaru
White Bear Mitsubishi
Wilde Chrysler Jeep Dodge Ram Subaru
Wilde East Towne Honda
Wilde Honda
Wilde Toyota
Zeigler BMW MINI of Orland Park
Zeigler Buick GMC of Lincolnwood
Zeigler Chevrolet
Zeigler Chrysler Dodge Jeep RAM
Zeigler Chrysler Dodge Jeep Ram of Downers Grove
Zeigler Ford of North Riverside
Zeigler Infiniti of Hoffman Estates
Zeigler Nissan Infiniti of Orland Park
Zeigler Nissan of Gurnee
Zeigler Subaru of Merrillville
Zeller Ford
Zimbrick Automotive
Special Promotion August 2023 fenderbender.com
The Midwestern Dealer Perspective
How long have you been in the industry, and what is the biggest change during that time?
Total time in industry is 30 years, total years with Kia Motors is 25 at the end of the year.
I have been in the industry for over 40 years. The biggest change has been going from paper catalogs, which required an ability to interpret the data, to electronic catalogs with VIN-specific information. This change represents increased accuracy and less time for our customers from order to delivery. Manufacturers have also stepped up their game with faster warehouse-to-dealer availability.
I have 38 years of experience in the automotive industry, starting as a technician, then in sales, Service Manager, and finally Parts Manager. In my 32 years as Parts Manager, we have seen many changes, including better computer systems, faster, more reliable delivery, and automatic inventory replenishment. The biggest change for both our dealership and our customers is the highly accessible online ordering systems that make finding and ordering the correct parts more convenient and reliable.
August 2023 fenderbender.com 2023 FenderBender’s Reader’s Choice: OEM Parts Dealers
Marty Van Reese - Parts Manager Lupient Kia Nissan of Brooklyn Park
Tim Price – Director of Parts Operations Ken Ganley Westside Imports
Rick Neuner – Parts Manager Bob McCosh Chevrolet Buick GMC Cadillac
Why
do you believe collision repair customers consider you a leading wholesale parts dealer?
Van Reese: Biggest changes- the cycle time requirements and keeping up with electronic order platforms.
Price: For us, this is partly due to belonging to a large group of dealers with nearly all brands available through our extensive delivery network and partly due to minding the fundamentals. Answering phone and electronic orders as quickly as possible and having the right parts in stock will quickly earn customer loyalty in this business.
Neuner: We are very pleased to receive the FenderBender Reader’s Choice Award for the second year in a row. This meaningful recognition of our team's dedication to "Finding Solutions, not Roadblocks" is indicative of our commitment to serving our customers to the best of our ability.
Van Reese: Reason for being considered a wholesale parts leader is our commitment to the customer, having the inventory investment available for quicker cycle times and multiple vans available for delivery and other resources for out of state delivery. Consistent parts delivery and order response. Always reevaluating current order and receipt of order process, adding further support as necessary.
Price: Our delivery process needs to be consistent to instill and maintain the confidence of our customers. I am always looking at how we are advertising and marketing to grow our customer base. What you do needs to be based on measurable results, not just your best guess as to what customers will respond to.
Neuner: The key to maintaining our level of success is our consistent, committed team that strives to provide the best customer experience possible. We regularly re-evaluate our delivery routes, times, and strategies for best meeting our customers’ needs and assessing our competition to provide the best pricing options available.
What changes do you see in the next five years for the industry?
Van Reese: Longer vehicle life, people keeping them longer and needing more parts, just due to price of the investment in their cars.
Price: It looks like there will be more shops either owned by or aligned with large regional or national companies. These companies will be determining where these local shops purchase their repair parts based on a number of factors, possibly including group pricing agreements and a given dealer group’s geographic reach. Now is the time for us as suppliers to have reliable service, fair pricing, and consistent delivery processes in place to be considered future business partners.
Neuner: The automotive industry has historically been a leader in technological advancements, and the next five years will prove its prowess with innovations in automation, connectivity, and EV tech. The automotive repair industry, currently an approximately $50 billion industry, is expected to grow to over $80 billion by 2027. Repair shops and technicians will need to meet that need with additional "Certified" training and equipment. We are already starting to see OEM’s restricting parts availability and taking other steps to ensure repair shops and technicians are certified in utilizing updated materials and systems to maintain safety standards for both customers and employees.
Special Promotion August 2023 fenderbender.com
To achieve your level of success in the wholesale parts business, what aspects of your day-today operations need to stay consistent and what needs to be re-evaluated on a regular basis?
OEM PARTS DEALERS
Recognized By FenderBender Readers
Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia
Acme Nissan
Acura of Peabody
Acura of Westchester
Allen Mello Chrysler Jeep Dodge Ram
Antwerpen Auto Group
Artioli Chrysler Dodge Ram
Audi Albany
Audi Allentown
Audi Chantilly
Audi Eatontown
Audi Hunt Valley
Audi Nyack
Audi of Fairfield
Audi Owings Mills
Audi Peabody
Audi Porsche of Nashua
Audi Silver Spring
Audi Tysons Corner
Auto Express Mazda
Auto Team Delaware
AutoFair Volkswagen of Nashua
AutoNation
Baron Honda
Bayside Auto Group
Bell Mitsubishi
Bennett Automotive Group
Bergey's Auto Dealers
Berlin City of Portland
Bill Dodge BMW Infiniti GMC Buick Cadillac
Bill Kolb Jr. Subaru
Bill Vince's Bridgewater Acura
BMW MINI of Manhattan
BMW MINI of Mount Laurel
BMW MINI of Warwick
BMW MINI Porsche of Towson
BMW of Atlantic City
BMW of Catonsville
BMW of Greenwich
BMW of Ramsey
BMW of Ridgefield
BMW of Rockville
BMW of South Albany
BMW of Stratham
BMW of Tenafly
BMW of the Hudson Valley
BMW of the Main Line
Boardwalk Honda
Bob Bell Auto Group
Bob Johnson Auto Group
Boch Automotive
Boston Volvo Village
Brattleboro Subaru
Bridgewater Volvo
Brogan Cadillac
Carman Chrysler Dodge Jeep
Carman Ford Lincoln
Carter Myers Automotive
Centereach Hyundai
Central Avenue Hyundai
Central Jeep Chrysler Dodge
RAM Mitsubishi of Raynham
Chapman Nissan
Charlie's Motor Mall
Cherry Hill Imports
Cherry Hill Kia Mitsubishi
Cherry Hill Nissan
Cherry Hill Volvo
Chevrolet of Turnersville
Ciocca Dealerships
Circle BMW
Clay Subaru
Clinton Honda
Colonial Subaru Volkswagen
Competition BMW
Competition Infiniti
Competition Subaru of Smithtown
Conicelli Honda Nissan
Conicelli Hyundai
Conicelli Nissan
Conicelli Toyota of Conshohocken
Conicelli Toyota of Springfield
Cooley Mazda Volkswagen
Crabtree Buick GMC, Inc
Crestmont Toyota Volkswagen
Criswell Automotive
Crown Acura of Richmond
Curry Acura
Curry Chevrolet
Danbury Audi Volkswagen Porsche
Daniels BMW
DARCARS Automotive Group
Darling's Auto Group
DCH Auto Group
DePaula Chevrolet
DePaula Ford Mazda
Destination Kia
Destination Nissan
Douglas Infiniti
Douglas Volkswagen
Dover Dodge Chrysler Jeep Ram
DownEast Toyota
Dulles Motor Cars
Dutch Miller CDJR Kia Charleston
Dutch Miller Chevrolet Hyundai
Dutch Miller Kia
Eagle Chevrolet
Eastchester Chrysler Jeep Dodge
Elite Acura of Maple Shade
Empire Chevrolet of Huntington
Empire Ford
Fairfield Kia GMC Cadillac Buick
Family Ford of Enfield
Fette Ford Kia Infiniti
Fitzgerald Auto Mall Frederick
Flagship MotorCars
Flemington BMW
Flow Audi Mazda Porsche Volkswagen
Ford of Londonderry
Fred Beans Auto Group
Gateway Toyota
Glen Toyota
Goldstein Buick GMC
Goldstein Chrysler Jeep Dodge Ram
Goldstein Subaru of Albany
Goodwin Chevrolet Buick Oxford
Goodwin Chevrolet Mazda
Goodwin's Volvo
Grand Prize Chevrolet Buick GMC Cadillac
Granite Subaru
Grappone Automotive Group
Hall Acura of Newport News
Hall Acura of Virginia Beach
Hall Chevrolet
Hall Chrysler Dodge Jeep Ram
Hall Ford Lincoln
Hall Honda Virginia Beach
Hall Hyundai Chesapeake
Hall Hyundai Newport News
Hall Mazda
Hall Nissan
Hall Nissan Chesapeake
Hall Toyota Virginia Beach
Healey Brothers
Healey Brothers Hyundai
Healey Chevrolet
Healey Chrysler Dodge Jeep Ram
Healey Ford
Healey Kia
Hendrick Honda Woodbridge
Herb Gordon Subaru
Heritage Chevrolet Buick
Heritage Chrysler Dodge Jeep
RAM Owings Mills
Heritage Ford Toyota
Heritage Honda Bel Air
Heritage Honda Parkville
Heritage Hyundai of Towson
Heritage Mazda of Bel Air
Heritage Mazda of Towson
Heritage Mazda Subaru Volkswagen
Heritage Subaru Volkswagen
Heritage Toyota Catonsville
Heritage Toyota Owings Mills
Hertrich Family of Dealerships
Hillside Honda
Hillside Toyota
Holman Cadillac
Holman Ford Lincoln Turnersville
Holman Infiniti
Holman Toyota
Honda North
Honda of Danbury
Honda of Ithaca
Honda of Keene
Honda of Tenafly
Honda of Turnersville
Hudson Nissan
Hudson Toyota
Hudson Valley Volkswagen
Hudson Valley Volvo
Hyundai of Turnersville
Infiniti of Flemington
Infiniti of Manhasset
Infiniti of Norwood
Infiniti of Suitland
Infiniti of Warwick
Infiniti of West Chester
Interstate Mitsubishi
Ira Auto Group
Jack Daniels Audi
Jack Daniels Motors
Jack Daniels Porsche Paramus
Jack Madden Ford
Jaguar Land Rover Annapolis
Jaguar Land Rover Hunt Valley
Jaguar Land Rover Monmouth
Jaguar Land Rover New Rochelle
Jaguar Land Rover of Manhattan
Jaguar Land Rover of Norwood
Jaguar Land Rover White Plains
Jaguar Parsippany
Jeff D'Ambrosio Auto Group
Jerry's Mitsubishi
John Stuckey Ford Subaru
Karp Automotive
Keeler Motor Car Company
Ken Ganley Kia Clarksburg
Ken Ganley Toyota
Key Acura of Atlantic City
Kia of Bowie
Kings Infiniti
Kings Nissan of Brooklyn
Koeppel Ford
Koeppel Hyundai
Koeppel Mazda
Koons Automotive Group
Kundert Volvo Cars of Hasbrouck
Land Rover Jaguar Albany
Land Rover Jaguar Darien
Land Rover Jaguar of Scarborough
Land Rover Mount Kisco
August 2023 fenderbender.com 2023 FenderBender’s Reader’s Choice: OEM Parts Dealers
Land Rover of Bedford
Land Rover Parsippany
Land Rover Wilmington
Legend Porsche Audi Volkswagen
Lexus at New Country Latham
Lexus of Bridgewater
Lexus of Cherry Hill
Lexus of Queens
Lexus of Smithtown
Lexus of Warwick
Lia Automotive Group
Liberty Hyundai
Liberty Kia
Liberty Subaru
Lovering Volvo of Meredith
Luther Ford Ebensburg
MacIntyre Chevrolet
MacMulkin Chevrolet Cadillac
Maguire Chevrolet
Maguire Chevrolet Cadillac
Maguire Chevrolet of Baldwinsville
Maguire Chevrolet of Trumansburg
Maguire Chrysler of Watkins Glen
Maguire Dodge Ram of Syracuse
Maguire Ford
Maguire Hyundai Subaru
Maguire Imports
Maguire Nissan of Syracuse
Mastria Kia
Mastria Mazda
Mastria Mazda GMC Buick
Mastria Nissan
Mastria Volkswagen
Maxon Mazda Hyundai Buick GMC
Mazda of Abington
Mazda of Lodi
McGovern Buick GMC
McGovern Chevrolet of Greenfield
McGovern Chrysler Jeep Dodge Ram
McGovern Ford
McGovern Ford of Framingham
McGovern Hyundai
McGovern Hyundai Rt 2
McGovern Kia of Norwood
McGovern Subaru
McGovern Subaru of Acton
McGovern Volvo Cars Albany
Mercedes-Benz Honda of Doylestown
Mercedes-Benz of Annapolis
Mercedes-Benz of Caldwell
Mercedes-Benz of Chantilly
Mercedes-Benz of Cherry Hill
Mercedes-Benz of Flemington
Mercedes-Benz of Manchester
Mercedes-Benz of Owings Mills
Mercedes-Benz of Paramus
Mercedes-Benz of Rochester
Mercedes-Benz of Silver Spring
Mercedes-Benz of Smithtown
Mercedes-Benz of West Chester
Mercedes-Benz of Westwood
Mercedes-Benz of White Plains
Mercedes-Benz of Wilmington
Metro Ford Sales Inc
MINI of Bedford
MINI of Ramsey
MINI of Towson
Morong Falmouth
MotorWorld Automotive Group
Mount Ephraim Chrysler Dodge
Mount Kisco Chevrolet
Nashua Mitsubishi Hyundai Kia
Nissan Kia of Middletown
Nissan of Keene
Nissan of Turnersville
Northeast Acura
Northstar Kia
Northtown Hyundai Subaru
Northtown Lexus
Northtown Mazda Kia
Northway Motor Car
Noyes Volkswagen
Nucar Connection
Nye Chevrolet
Nye Motors
Nye Volkswagen
Open Road Cadillac of Morristown
Open Road Chevrolet of Union
Ourisman Automotive Group
Packer Norris Parts
Paragon Acura
Paragon Honda
Park Avenue Acura
Park Avenue BMW
Passport BMW
Passport Infiniti
Passport Nissan
Passport Toyota
Patrick Motors
Pellegrino Chevrolet
Pepe Cadillac
Peter's of Nashua
Pohanka Chevrolet
Pohanka Chrysler Dodge Jeep
Ram of Salisbury
Pohanka Lexus of Chantilly
Pohanka Mercedes-Benz of Salisbury
Pohanka Motors of Salisbury
Pohanka Nissan Hyundai of Fredericksburg
Pohanka Nissan of Stafford
Porsche Annapolis
Porsche Hunt Valley
Porsche Monmouth
Porsche of Larchmont
Porsche of South Shore
Porsche Silver Spring
Poughkeepsie Nissan
Prestige Jaguar Land Rover
Prestige Lexus
Price Toyota
Princeton BMW
Quirk Auto Park of Bangor
Quirk Chevrolet GMC of Rockland
Quirk Chevrolet of Bangor
Quirk Chevrolet of Portland
Quirk Chrysler Dodge Jeep Fiat of Bangor
Quirk Ford Chrysler Dodge Jeep of Belfast
Quirk Hyundai Mitsubishi of Bangor
Quirk Subaru of Bangor
Ramsey Cars
Ray Catena BMW of Westchester
Ray Catena Lexus of Freehold
Ray Catena Lexus of Larchmont
Ray Catena Mercedes-Benz
Ray Catena Motor Cars
Richmond BMW & Crown MINI
Richmond BMW Midlothian
Rick Hendrick Buick Chevrolet GMC of Richmond
Rick Hendrick Chevrolet Cadillac
Riley Mazda
Riley Volvo Cars Stamford
Rivera Toyota of Mt. Kisco
Rockland Chrysler Jeep Dodge
Rockland Nissan
Rockville Centre GMC
Rossi Chevrolet Buick GMC
Rossi Honda
Scranton Chevrolet of Norwich
Security Dodge Chrysler Jeep Ram
Sheehy Auto Group
Smith Volkswagen
Smithtown Toyota
South Shore BMW
Star Nissan of Bayside
Star Subaru
Star Toyota of Bayside
Stevens Ford Lincoln
Subaru of Cherry Hill
Sun Chevrolet
Sunnyside Acura
Sussex Honda
Tasca Automotive Group
Thompson BMW
Thompson Lexus
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The Northeastern Dealer Perspective
How long have you been in the industry, and what is the biggest change during that time?
Ken Vicari – Parts Manager Circle BMW
I was exposed to the automotive industry back in 1978 when my father opened an auto parts store in Lakewood, New Jersey. I was only 12 years old at the time, obviously still in grade school. I jumped at every chance I could get to be with my dad and to help him in the store, sometimes after school and any weekend I could get my mom to take me there. I learned a lot! By the time I was 17, I could hang with the big boys. I was a bonified Parts Guy! The auto parts store closed in 1984, and with the experience I gained, I was able to secure a position in a Honda Dealership. Four years later, I was running that store and haven’t looked back since. I think it is safe to say the biggest change between what I have seen in the early days to now is technology, for better or worse. And honestly, it's a little of both. It is definitely technology.
Vito Deliso - Parts Operations Director BRAM AUTO GROUP Lexus of QueensI started as a stock person straight out of high school 45 years ago. As I grew into my role in the parts department, I did every job given to me to exceed my manager’s expectations. After three years, I was given the opportunity to run the department. We were still in the Datsun days. Technology has made a tremendous improvement to our industry. Looking back at the changes, we have gone from paper to micro-fiche to VIN-specific electronic parts applications. From ticking off parts sold on an inventory pad & sending it to our DMS every Friday afternoon to instant real-time inventory updates.
Roberto Caicedo – Parts Director Ourisman Automotive Group
I’ve been in the industry for 28 years. The biggest changes I’ve noticed are online platform ordering and insurance companies dictating pricing.
August 2023 fenderbender.com 2023 FenderBender’s Reader’s Choice: OEM Parts Dealers
Why
do you believe collision repair customers consider you a leading wholesale parts dealer?
Vicari: Well, I would like to say it’s because we are honest, we care about our customers, we give great service, and consistency with everything I named.
Deliso: I believe our collision shops and independent repair shops recognize that our staff truly have their best interests in mind. Our commitment is not only to them but to their customers, which is why they can stay in business. Communication with shops is another key factor in our success. Keeping them informed eliminates guessing and needless phone calls on their part, thus eliminating unwanted extra stress. Wholesale Parts Advisors, Stock Personnel, Shipping/Receiving, Cashiers & Drivers all play a significant role in making our BRAM Lexus of Queens Wholesale Department successful. Every team member of my staff plays a role in the day-today operation that starts at 4:30am and lights out at 6:00pm. Each one pushes, supports, and helps one another to achieve total customer satisfaction. Everyone knows their responsibility and gives 100%+.
Caicedo: Ourisman's Automotive culture is centered on the customer's experience which has resulted in long-lasting partnerships with our valued customers.
Vicari: Like I said earlier, if you expect a high level of success, you must be consistent. You set your client’s expectations with your excellent performance. Once that is done, you cannot go back. It’s expected. Things like processing order requests, returning phone calls, answering e-mails, delivering parts if that’s what’s needed with the request, must be done consistently, on time, as promised, etc. With this, sometimes adjustments must be made as the business develops. Some shops grow, some slow down, some fall off the map, and new shops open. We need to adjust every day to suit the needs of our clients. The business is fluid, and so is the competition, and the competition is everywhere, looking to eat your slice of the business.
Deliso: Overseeing the BRAM Lexus of Queens Wholesale Depot can sometimes be challenging and stressful. With an approval nod from ownership, we are constantly reviewing and adjusting our inventory levels due to backorder situations that are improving, but still exist, to meet our customers’ needs. I meet once a week with my two key people to hear what’s going on and listen to any suggestions or input that they may have. Reading and sharing some ideas from the book Relentless has also been a motivating factor in keeping everyone focused on becoming unstoppable.
Caicedo: Response time on online ordering platforms and accuracy, communication, and delivery are key to being successful.
What changes do you see in the next five years for the industry?
Vicari: Hard to say what five years will bring, but I can say technology will advance rapidly, and this will force everyone in the industry to change. We need to stay focused and roll with the changes. I hope it will be an exciting ride.
Deliso: The next five years will bring increasing online sales and perhaps direct shipment of parts to retail customers straight from the PDCs. Finding the right personnel to staff the parts department. Technicians will also need to be more tech-savvy to deal with the ever-changing technology that the manufacturers are adding. Balancing a parts inventory between the vehicles we currently service and the incoming parts for EVs such as additional room for EV batteries, charging stations, and forklifts.
Caicedo: Due to diminishing margins on wholesale parts, you will see less dealer groups in the wholesale market.
Special Promotion August 2023 fenderbender.com
To achieve your level of success in the wholesale parts business, what aspects of your day-today operations need to stay consistent and what needs to be re-evaluated on a regular basis?
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August 2023 fenderbender.com 2023 FenderBender’s Reader’s Choice: OEM Parts Dealers
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Special Promotion August 2023 fenderbender.com
The Southern Dealer Perspective
How long have you been in the industry, and what is the biggest change during that time?
Ian Grohs – Parts Manager Stateline Chrysler Dodge Jeep RAM
I have been in the industry for just under 13 years. The two biggest changes I have seen are the increasing complexity of new vehicles and the consolidation of the collision industry. Though my time in the industry is shorter than many others, the change in vehicle complexity that I have seen has been enormous. For example, CAN bus electrical systems, the proliferation of vehicle sensors, changes in material and construction, and the ubiquity of turbocharging on modern vehicles are just a few of the changes the industry has had to adapt to. As far as consolidation goes, MSOs are increasingly dominating the market. I have seen many of the mom-and-pop shops we have worked with for years sell out and retire. The mom-and-pop shops of the Carolinas have been our primary customer base for decades, so this shift is most definitely forcing somewhat of a strategic change for us.
Paul Corbet - Parts Director Infiniti of MemphisI have been in the industry for over 40 years. For 33 of those years, I have been the Parts Manager at Infiniti of Memphis. The biggest change that I see is the change in technology. When I started, there were no cell phones and no internet. Now, everything is available online.
Ken Bartlett - Parts Manager Harper Volkswagen
I've been in the industry for over 40 years. The biggest change by far is going from microfiche parts look up to computer-based catalogue, and going from a manual stock ordering to all online systems.
August 2023 fenderbender.com 2023 FenderBender’s Reader’s Choice: OEM Parts Dealers
Why do you believe collision repair customers consider you a leading wholesale parts dealer?
Grohs: It all comes down to service. The parts bought from us are the same as those purchased elsewhere. We differentiate ourselves by providing excellent service to the shops that partner with us. This means answering the phone and responding to orders quickly, getting the right part the first time, being incredibly consistent with our deliveries, issuing credits within 24 hours, going the extra mile to source back-ordered parts, and putting in place processes to ensure that we have the right mix of inventory. This means that we are easy to work with and that shops can fix cars faster.
Corbet: I believe customers use us because of our staffs’ combined experience in the parts department. We have an inventory of $800K plus. We will go the extra mile to find the hard-to-get parts and we will follow up with an ETA.
Bartlett: We have an awesome parts team. We try to answer the phone as quickly as possible and treat our customers how we would want to be treated.
To achieve your level of success in the wholesale parts business, what aspects of your day-today operations need to stay consistent and what needs to be re-evaluated on a regular basis?
Grohs: Consistency is key in all aspects of our business. We have the staff and processes in place to provide a very consistent experience from start to finish. The only re-evaluation that must be done concerns the resources needed to consistently keep the experience we offer. This could mean adjusting staffing levels, tweaking processes, adding tools or vehicles, etc., all to give our customers a reliable, consistent experience with us.
Corbet: The aspects that need to stay consistent daily are scanning parts correctly and putting up stock. Check for any discrepancies with the inventory, parts inventory control is vital to a good parts operation. The factory programs are always changing. We evaluate them regularly to see how they will aid us in helping the wholesale customer better.
Bartlett: We are continually tracking inventory, little by little. That needs to stay consistent to stay on track. We are always adapting to our customers' needs and wants.
What changes do you see in the next five years for the industry?
Grohs: I have a few predictions for the next five years:
• Manufacturer programs will make it harder for dealers not already in the wholesale business to enter. If I am correct, this will mean that the dealers who are currently big wholesale players will primarily be concerned with competing with each other rather than with new entrants into our markets.
• The push towards electrification will continue, but many of the current startups we're seeing will disappear from the marketplace. I think that it is likely that smaller EV startups will either be absorbed by larger manufacturers or go out of business. I think that the majority of new EV business will go to established brands as they strengthen their EV offerings.
• The proliferation of driver assistance and safety technology on new vehicles will result in fewer vehicle accidents, shrinking the collision industry.
• The absorption of both independent repair facilities and independent dealerships into larger groups will continue.
Corbet: The parts industry is going to change with EVs coming into the market. I believe it will shift from selling mechanical parts to selling more electrical controls and collision parts.
Bartlett: In the next five years, I think we will see a lot more electric vehicles on the road, which will be an all-new challenge in the future. I believe online ordering will continue to track upward as well.
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OEM PARTS DEALERS
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Larry H. Miller Toyota Corona
Larry H. Miller Toyota Murray
Larry H. Miller Toyota of Colorado Springs
Larry H. Miller Toyota of Lemon Grove
Larry H. Miller Volkswagen Avondale
Larry H. Miller Volkswagen Lakewood
Larry H. Miller Volkswagen Tucson
Lee Johnson Motors
Lexus of Albuquerque
Lexus of Chandler
Lexus of Portland
Lexus of Riverside
Lexus of Seattle
Lithia Cadillac of Portland
Lithia Chevrolet Cadillac of Bend
Lithia Chevrolet of Helena
Lithia Chevrolet of Redding
Lithia Chevrolet of South Anchorage
Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage
Lithia Chrysler Dodge Jeep Ram Fiat of Helena
Lithia Chrysler Dodge Jeep Ram Fiat of Spokane
Lithia Chrysler Dodge Jeep Ram of Bend
Lithia Chrysler Dodge Jeep Twin Falls
Lithia Chrysler Dodge of Eugene
Lithia Chrysler Jeep Dodge of Billings
Lithia Chrysler Jeep Dodge of Great Falls
Lithia Chrysler Jeep Dodge of Missoula
Lithia Chrysler Jeep Dodge of Santa Fe
Lithia Chrysler Jeep Dodge of Tri-Cities
Lithia Chrysler Jeep Dodge Superstore
Lithia Chrysler Jeep of Reno
Lithia Chrysler Klamath Falls
Lithia Chrysler of Pocatello
Lithia Ford Idaho Falls
Lithia Ford of Boise
Lithia Ford of Klamath Falls
Lithia Ford of Missoula
Lithia Grants Pass Auto Center
Lithia Honda Medford
Lithia Hyundai of Anchorage
Lithia Hyundai of Fresno
Lithia Kia of Anchorage
Lithia Mazda Ford Volvo of Fresno
Lithia Nissan of Bend
Lithia Nissan of Clovis
Lithia Nissan of Eugene
Lithia Nissan of Medford
Lithia Reno Hyundai
Lithia Roseburg Auto Center
Lithia Subaru of Fresno
Lithia Subaru of Oregon City
Lithia Toyota of Billings
Lithia Toyota of Medford
Lithia Toyota of Missoula
Lithia Toyota of Redding
Lithia Toyota of Springfield
Lithia Volkswagen Honda BMW of Salem
Lithia Volkswagen of Reno
Long Beach BMW MINI
Maita Chevrolet
Maita Subaru Mazda
Mazda of Escondido
Mercedes-Benz of Anaheim
Mercedes-Benz of Bellevue
Mercedes-Benz of Beverly Hills
Mercedes-Benz of Calabasas
Mercedes-Benz of Chandler
Mercedes-Benz of Denver
Mercedes-Benz of Draper
Mercedes-Benz of Fairfield
Mercedes-Benz of Laguna Niguel
Mercedes-Benz of North Scottsdale
Mercedes-Benz of Portland
Mercedes-Benz of Reno
Mercedes-Benz of San Diego
Mercedes-Benz of Scottsdale
Mercedes-Benz of South Bay
Mercedes-Benz of Walnut Creek
Mercedes-Benz of Wilsonville
Mike Maroone Chevrolet South
Mike Maroone Chevrolet Volkswagen North
Mike Maroone Honda
Mike Shaw Subaru
Miller Toyota of Anaheim
Missoula Nissan Hyundai
Pacific BMW
Palm Springs Ford
Palm Springs Hyundai
Palm Springs Infiniti
Palm Springs Kia
Palm Springs Mazda
Palm Springs Nissan
Palm Springs Subaru
Peter Pan BMW
Pinnacle Nissan
Porsche North Scottsdale
Porsche of Bellevue
Porsche of Stevens Creek
Porsche Palm Springs
Rodland Toyota
Rydell Automotive Group
Sandberg Volvo Cars
Sandia BMW MINI
Sandia Toyota
Santa Fe BMW
Seattle MINI
Showcase Honda
Silver Star Cadillac of Thousand Oaks
Silver Star Mercedes-Benz
Spokane Hyundai
Stevens Creek BMW
Stevinson Hyundai of Longmont
Stevinson Lexus
Stevinson Lexus of Frederick
Stevinson Toyota East
Stevinson Toyota West
Subaru Orange Coast
Sunset Porsche Audi
Taylor's Auto Max
Tonkin Gladstone Hyundai
Tonkin GM Subaru
Tonkin Hillsboro Chevrolet
Tonkin Parts Center
Toyota of Hollywood
Toyota of Surprise
Volkswagen North Scottsdale
Volkswagen of Palm Springs
Volkswagen South Coast
Volvo Cars Arrowhead
Volvo Cars Palm Springs
W.I. Simonson
Wendle Motors
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The Western Dealer Perspective
How long have you been in the industry, and what is the biggest change during that time?
Levi Barrett – Parts Manager Findlay Volvo Cars Las Vegas
I have been in the automotive business for over 30 years. I started my first dealership job in May of 1993 at a Volvo dealership in Littleton, Colorado. In 2001, I relocated to Las Vegas and continued my career at Findlay Volvo Cars Las Vegas. I started as a Parts Driver and moved my way up over the years to the Parts Manager. The biggest change in the automotive industry, in my opinion, is that vehicles have advanced in technology and options, causing issues in the parts world. The method of looking up parts has become a lot easier with technology than when we first started looking up parts in microfiche. At that time, we had to remember what the correct part was from sliding around in the pictures.
James Barlow – Parts Manager BMW Northwest
I have been with BMW for 34 years, and the greatest change I have seen has been the introduction of hybrids and electric i cars.
Morgan Osterday – Parts Manager Bellevue NissanI started as a Lot Porter for service at Foothills Ford, aka Cascade Ford, back in the 80’s, which was ironically just across the street from where I am now; I eventually moved into parts as a Driver and moved up the ranks and became a Manager in 1998, now I'm in my 18th year here at Bellevue Nissan. Technology has been the biggest change for sure.
August 2023 fenderbender.com 2023 FenderBender’s Reader’s Choice: OEM Parts Dealers
Why
do you believe collision repair customers consider you a leading wholesale parts dealer?
Barrett: Our wholesale customers consider us a leading dealer because we take the time and effort to look at their estimates and make sure we are getting them the correct part the first time. If a part is on back order, which is a regular occurrence these days, we do everything we can to get them the part as soon as possible or we supply an alternative to fix the car. I have been working at the same dealer for 22 years, so I have built relationships with a lot of the people in the collision repair shops. You get to learn their personalities and what it takes to take care of them as your customers. You always want to make every customer a number one priority. To ensure success, me and my team work together well and make our customers’ job easy to get their parts and to take care of their needs.
Barlow: We strive to get the right parts in a prompt fashion and deliver with our fleet of trucks. This allows us to cover a greater area and deliver personalized service to our valued customers.
Osterday: I believe our customers come back to us because we have a highly knowledgeable and trustworthy team that communicates well and is honest with our policies. I still take care of some of the same customers from my old Nissan store in downtown Seattle from the 90’s.
To achieve your level of success in the wholesale parts business, what aspects of your day-today operations need to stay consistent and what needs to be re-evaluated on a regular basis?
Barrett: To stay consistent, I have put together a knowledgeable team so that whomever they talk to, they get the same consistent help and service from us. My team works together and knows what issues we are having with parts so that we can pass this information on to the customers. We have daily meetings to discuss any issues. It’s all about customer service and taking care of the customer.
Barlow: We are always trying to procure parts promptly. This includes contacting other dealers to obtain them if the parts are on backorder. This is done daily to help turns for the body shop. A car sitting in the shop waiting on parts does not help the turn rate and prevents us from getting another sale on another car, so this is at the top of our list to get the parts in and get the car out. Our delivery manager reviews all orders and plots a delivery plan daily so we can optimize travel time and get the parts to the shop in a timely fashion.
Osterday: Again, things like checking on backorders and keeping the customers in the loop. Communication is the key to Bellevue Nissan being successful.
What changes do you see in the next five years for the industry?
Barrett: Change is something that most don’t like, but the automotive industry has been constantly changing for the 30 years I have been in it. Car technology will continue changing, and things will get more advanced. This is why you need great parts people to be able to look up the correct parts and take care of the customers. It means a lot to me and my team that we have been nominated as a leading wholesale parts dealership, as we take pride in our work and care for our wholesale customers’ needs.
Barlow: I feel the industry is moving closer to CCRC shops for each manufacturer. Cars are now made with polycarbonate structures, including carbon fiber, aluminum, and high-tech electronic battery cells that only the dealer has the authorization to fix and/or buy parts. Gone are the days of hammer and dolly, replaced with laptops, glue, and wiring schematics. Training for this repair is extensive, and not enough attention in trade schools has been offered, leaving the manufacturers scrambling to find employees who are willing to take on the trade and pay for manufacturer training.
Osterday: We're already seeing the change to almost exclusive electronic ordering from all the shops.
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