FenderBender Reader's Choice: OEM Parts Dealers

FENDERBENDER’S READER’S CHOICE: OEM Parts Dealers

FenderBender’s Reader’s Choice: OEM Parts Dealers

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READER'S CHOICE: OEM PARTS DEALERS As OEM repair requirements grow more stringent and the vehicles of the modern world more complicated, knowing where and how to find a reliable parts dealer will be critical to your shop’s success. The FenderBender Reader’s Choice: OEM Parts Dealers is here to help you navigate the process.

Based on input from 245 survey participants sampled from the qualified circulation of FenderBender in February 2020, the findings showcase the role of OEM parts buying in the collision repair shop, identify top OEM dealers and indicate the reasons shops choose the dealers they buy from.

A DIVE INTO THE RESULTS

The most pressing takeaways from the 2020 Reader’s Choice Survey

OF PARTS ORDERED BY SHOPS ARE OEM

Shops predominantly order OEM parts while aftermarket, salvaged/recycled, and refurbished parts make up only 26% of all orders.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

HOW SHOPS TYPICALLY SOURCE AND ORDER OEM PARTS Repairers shared how they typically source and order their OEM parts. Over half of the respondents answered that they utilize online ordering platforms.

Online

51%

67 fenderbender.com | August 2020

Telephone

32%

Other

13%

Fax

4%

WHO IN THE SHOP HANDLES PARTS ORDERING Participants were asked who in their shop takes on this role, and a majority answered their “parts or production manager.”

Parts/production manager

41%

Service writer/advisor

27%

Shop manager

22%

Other

9%

Technician

1%

THE FACTORS INFLUENCING WHO COLLISION REPAIRERS CHOOSE TO BUY FROM Shops rated the following factors with a scale of 1 (lowest) to 10 (highest) on how much each influences their buying decisions. Below is the rating and average score participants gave each factor.

#1

DELIVERY

8.9

#4

PRICE/DISCOUNTS

8.4

#2

INVENTORY

8.8

#5(T)

PERSONAL RELATIONSHIPS

7.6

#3

KNOWLEDGE/EXPERIENCE

8.8

#5(T)

ONLINE ORDERING

7.6

August 2020 | fenderbender.com 68

FenderBender’s Reader’s Choice: OEM Parts Dealers

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THE TOP OEM DEALERS: READER’S CHOICE AWARD WINNERS

The OEM parts dealers recognized by FenderBender readers MIDWEST REGION: Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin

94 Nissan of South Holland

Bob McCosh Chevrolet

Frank Leta Auto Group

Acura Columbus

Bob Rohrman Automotive Group

Fred Lavery Company

Acura of Omaha

Bommarito Auto Group

Fred Martin Auto Group

Acura of Troy

Bosak Auto Group

Friendly Chevrolet

Airport Inf initi

Boucher Automotive Group

G & G Kia

Anderson & Koch Ford

Brad Deery Motors

Gandrud Auto Group

Anderson Automotive Group

Broadway Automotive

Ganley Automotive Group

Andy Mohr Automotive Group

Brown Honda

Garber Automotive Group

Apple Autos

Brunswick Auto Mart

Gary Force Honda

Arlington Auto Group

Bud Weiser Motors

Gateway Automotive

Audi Hoff man Estates

Buerkle Automotive Group

Germain Automotive Group

Audi Minneapolis / Porsche of Minneapolis

Burger Chrysler Jeep

Glassman Auto Group

Audi of Rochester Hills

Burnsville Toyota

Gorges Volvo

Audi St. Paul

Cain Motors

Grand Blanc Motorcars

Autobarn of Countryside

Capitol City Chrysler Dodge Jeep Ram

Grand Forks Subaru Kia

Autohaus BMW/MINI of St. Louis

Carousel Auto Group

Great Lakes Ford

Autohaus of Peoria

Cascade Auto Group

Greg Hubler Automotive Group

AutoNation

Castle Mitsubishi Subaru

H & H Kia GMC

Bachman Auto Group

Chilson Motors

Hare Auto Group

Barnett Chrysler Jeep Kia

Classic Auto Group

Harvey Lexus Cadillac

Basney Automotive Group

Columbia Honda

Hawk Auto

Baxter Auto Group

Columbia Hyundai Acura

Hesser Toyota

Berger Chevrolet

Community Honda of Orland Park

Hiller Ford

Bergstrom Automotive

Community Mazda

Hillsdale Buick GMC

Berman Inf initi of Merrillville

Continental Motors Group

Hodges Subaru

Biggers Auto Group

Corwin Automotive Group

Honda Cars of Bellevue

Bill Jacobs Auto Group

Coyle Automotive Group

Honda of Grand Blanc

Bill Marsh Automotive Group

Crown Cars Dublin

Huber Chevrolet Cadillac

Bill Snethkamp Chrysler Jeep Dodge

Dave Wright Auto

Hubler Automotive Group

Billion Automotive

Dean Team Automotive

Husker Auto Group

Blossom Chevrolet

Don Brown Chevrolet

INFINITI of Grand Rapids

BMW Jaguar Cleveland / Land Rover Solon

Don Moore Automotive Team

Inf initi of Naperville

BMW of Minnetonka

Dorsch Ford Lincoln Kia

Inf initi of Omaha

BMW of North Liberty

Dorsett Automotive

International Autos Orland Park

BMW of Peoria

Eich Motor Company

Inver Grove Ford Lincoln Hyundai

BMW of Rochester Hills

Elder Ford

Inver Grove Honda

BMW of Schererville

Express Auto Group

Inver Grove Toyota

Bob Brady Auto Mall

Fox Automotive Group

Isringhausen Imports

Bob Lindsay Acura Honda

Fox Valley Automotive Group

Jack Demmer Ford

69 fenderbender.com | August 2020

Jaguar Land Rover Farmington Hills

Midwestern Auto Group

Southlake Kia Nissan

Jaguar Land Rover Minneapolis

Mike Miller Auto Park

St. Cloud Subaru

Jaguar Land Rover of Peoria

Mills Automotive Group

St. Cloud Toyota

Jaguar Land Rover of Troy

Milosch's Palace Chrysler Dodge Jeep Ram

Stew Hansen Dodge City Hyundai

Jim Knox Chrysler Dodge Jeep

Mitsubishi of Clarksville

Suburban Chevrolet

Joe Machens Automotive Group

Montrose Westside Automotive Group

Suburban Collection

Joe Rizza Auto Group

Moran Automotive

Summit Automotive

Jordan Automotive

Morrie's Auto Group

Sunshine Toyota

Joseph Airport Hyundai

Motor City MINI

Suntrup Automotive Group

JP Motors

Motorwerks BMW MINI

Superior Honda of Omaha

Junge Automotive

Moxie Mitsubishi

Team Auto Stores

Kahlo Chrysler Jeep Dodge Ram

Mungenast Automotive Family

Team Imports

Kempthorn Motors

Muscatell Subaru

Terre Haute Chevrolet

Ken Stillwell Ford Lincoln

My Auto Import Center

Terre Haute Kia

Ken Vance Motors

Napleton Automotive Group

The Autobarn Auto Group

Kennedy Mazda

Neil Huff man Automotive Group

The Kia Store

Kia of Columbia

O'Brien Automotive Team

The Sharpe Collection

Kia of St. Cloud

Orrin B Hayes Auto Group

Thompson's Honda

Kline Auto World

Page Toyota

Tom O'Brien Chrysler Jeep Dodge Ram

Kocourek Automotive

Park Chrysler Jeep

Tom Wood Group

LaFontaine Automotive Group

Patrick Dealer Group

Toyota of Louisville

Land Rover Jaguar Hoff man Estates

Pearson Wholesale Parts

Toyota of Merrillville

Landers Chevrolet

Penske Automotive Group

Toyota of Muncie

Larry Hillis Chrysler Dodge Jeep Ram Fiat

Plaza Motors

Toyota of Terre Haute

LeMieux & Son Toyota Scion

Porsche Audi of Grand Rapids

Toyota of Wausau

Lexus of Lincoln

Porsche of the Motor City

Toyota Scion of Iowa City

Lexus of Louisville

Preferred Chrysler Dodge Jeep

Uftring Auto Group

Lexus of Maplewood

Prestige Kia Mitsubishi

University Subaru

Lexus of Merrillville

Pugi Hyundai Mazda Volkswagen

Valley Imports

Lexus of Omaha

Randy Kuehl Honda Cars

VanDevere Chevrolet Kia

Lexus of Orland

Resnick Auto Group

Van's Honda

Lexus of Wayzata

Richf ield Bloomington Honda

Varsity Ford

Lou Fusz Automotive Network

River Front Chrysler Dodge Jeep Ram

VerHage of Holland Mitsubishi

Lunde Lincoln Mazda

Riverside Chevrolet

Victory Automotive Group

Lupient Automotive Group

Rock County Honda

Volkswagen of Inver Grove

Luther Automotive / Luther Parts Express

Roesch Cars

Vyletel Buick Volkswagen

Mad City Mitsubishi

Roseville Midway Ford

Walser Automotive Group

Maple Hill Auto Center

Russ Hubler Chrysler Dodge Jeep Ram

Watermark Auto Group

Maplewood Imports

Ruxer Ford

Webb Auto Group

Maplewood Toyota

Rydell Auto Group

Weber Chevrolet

Matteson Auto Mall

Saint Cloud Hyundai

Webster Groves Auto

Meade Lexus

Schepel Buick GMC

Weir Parts Center

Mentor Mitsubishi Kia

Scherer Automotive

White Bear Lake Superstore

Mentor Nissan

Schmelz Countryside

White Bear Lincoln

Mercedes-Benz BMW of Ann Arbor

Schwieters Chevrolet of Cold Spring

White Bear Mitsubishi

Mercedes-Benz of Akron

Sears Imported Autos

Williams AutoWorld

Mercedes-Benz of Hoff man Estates

Seelye Auto Group

Williams Traverse City

Mercedes-Benz of Naperville

Serra Automotive

Willis Auto Campus

Mercedes-Benz of Omaha

Shaheen Chevrolet

Witham Auto Centers

Mercedes-Benz of Orland Park

Sharp Parts

Woodf ield Nissan

Mercedes-Benz of St. Clair Shores

Shirey Cadillac

Woodhouse Auto Family

Mercedes-Benz of Traverse City

Shottenkirk Automotive Group

Young Chevrolet Cadillac

Mercedes-Benz of Westmont

Showcase Mitsubishi

Zeigler Automotive Group

Merit Chevrolet

Smart Automotive of Davenport

Zimbrick Automotive Group

Metro Toyota

South Oak Dodge Chrysler Jeep Ram

August 2020 | fenderbender.com 70

FenderBender’s Reader’s Choice: OEM Parts Dealers

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THE MIDWEST DEALER PERSPECTIVE: AN INSIDE LOOK

JASON BARRENGER

Parts Manager Shaheen Auto Sales & Service Inc. Lansing, Mich.

DALE ZIMMER

Parts Director Billion Automotive Group Sioux Falls, S.D.

TOM WILKINS

Corporate Fixed Operations Director Shottenkirk Chevrolet Fort Madison, Iowa

FenderBender reached out to top OEM parts dealers in the Midwest to take a deeper look at who these suppliers are, what makes them stand apart and what they see happening in the next few years.

71 fenderbender.com | August 2020

WHY DO YOU BELIEVE COLLISION REPAIRERS CONSIDER YOU A LEADING PARTS DEALER? JASON BARRENGER: Honestly, I hear a lot of feedback from our customers and many of them are MSOs. It’s our service.

Our staff, from sales associates all the way to our stockers and pullers, our dispatch and drivers, have all made the process so efficient and get the parts to our customers in a timely fashion. We process returns and damages within 24 hours. Our staff makes the whole process quick, efficient, and precise. We mess up every once in a while like everyone else, but it’s our service that we offer the customer.

DALE ZIMMER: Our heavy inventory of parts for late model cars and over 40 delivery trucks.

TOM WILKINS: Customer service is No. 1; I have six guys strictly in wholesale and between them they have 100 years of experience. The level of inventory we stock means we can also fill orders the next day.

HOW LONG HAVE YOU BEEN IN THE INDUSTRY, AND WHAT IS THE BIGGEST CHANGE DURING THAT TIME?

WHAT CHANGES DO YOU SEE IN THE NEXT FIVE YEARS FOR THE INDUSTRY?

JASON BARRENGER: I’ve been in the industry for 25 years. Much has changed on so many different levels; with our customers, the technology that GM has developed with different platforms and integrated with CollisionLink and RepairLink to combat the aftermarket has been remarkable. It’s so detailed. They can do strategic pricing by geographic location. We have the programs that allow the customers to get the best value and best gross profit out of an OEM factory part compared to an aftermarket part, all while allowing the dealers to maximize our profit as well.

JASON BARRENGER: What I see is the larger wholesale dealers, like ourselves, that will actually be supplying more of the smaller dealerships’ inventories.

DALE ZIMMER: I’ve been in the industry for 46 years, and the biggest change is the increasingly demanding expectations upon the dealerships from customers, insurance companies and even the employees.

TOM WILKINS: I’ve been in the industry for 37 years. I would say the electronic ordering has been the biggest change; we do about 97% of our work with RepairLink and CollisionLink via OEC.

DALE ZIMMER: The cost of doing business is going to rise beyond revenue, and technology will make automotive repair more complicated.

TOM WILKINS: I would say less shops to do business with. The shops that survive and stay in the industry will have more opportunities, and we’ll all struggle to keep up with the technology, especially with the electric car. It will be a whole new learning curve for everybody.

August 2020 | fenderbender.com 72

FenderBender’s Reader’s Choice: OEM Parts Dealers

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THE TOP OEM DEALERS: READER’S CHOICE AWARD WINNERS

The OEM parts dealers recognized by FenderBender readers NORTHEAST REGION: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia

Acura of Peabody

BMW of Tenafly

Cooper Kia

Alan Byer Volvo

BMW of the Main Line

Country Club Chrysler Dodge Jeep RAM

Apple Automotive

Bob Johnson Chevrolet

Courtesy Mitsubishi

Asbury Automotive Group

Boch Automotive Group

Crest Auto Group

Audi Albany

Boston Volkswagen

Crest Automall

Audi Erie

Boston Volvo Saab Village

Crestmont Toyota Volkswagen

Audi Porsche Bentley Mercedes-Benz of Warwick

Bowser Automotive

Criswell Auto

Audi Porsche of Conshohocken

Brown-Daub Dealerships

Crown Auto Group

Audi Porsche of Westwood

Bryner Chevrolet Inc

Dan Cavas Toyota World

Audi Volkswagen of Clarksburg

Burdick Automotive

Daniels BMW MINI of Allentown

Auto Express Kia Mazda

Burne Honda

DELLA Auto Group

AutoNation

Carbone Auto Group

Ditschman Flemington Automotive

Bald Hill Kia Chrysler Jeep Dodge Ram

Cavalier Ford Lincoln

Dorschel Automotive Group

Balise Auto Group

Champion Ford Volvo

Faulkner Auto Group

Bell Audi

Chapman Auto Group

Fette Ford Kia Inf initi

Bennett Automotive Group

Cherry Hill Dodge Chrysler Jeep

First Acura

Bergey's Auto Dealership

Cherry Hill Imports

First Auto Group

Bernardi Auto Group

Cherry Hill Kia Mitsubishi Suzuki

Fitzgerald Auto Mall

Bianchi Honda

Cherry Hill Nissan

Flood Auto Group

Blaise Alexander Family Dealerships

Cherry Hill Volvo

Fred Beans Auto Group

Blevins Motors

City Side Subaru

Freedom Automotive Group

BMW MINI of Annapolis

Classic Audi

Frenchie's Chevrolet Ford

BMW MINI of Manhattan

CMA's Colonial

Fuccillo Automotive Group

BMW MINI of Warwick

Colonial Volkswagen

Garber Automotive Group

BMW of Bridgeport

Columbia Ford Kia

Gary Miller Chrysler Dodge Jeep Ram

BMW of Catonsville

Commonwealth Motors

Gates GMC Buick Nissan

BMW of Peabody

Conicelli Autoplex

Goldstein Auto Group

BMW of Rochester

Contemporary Motorcar Ltd.

Haley Automotive Group

73 fenderbender.com | August 2020

Harte Auto Group

Lion Country Kia

Roth Cadillac

Hendrick Automotive Group

Long Auto

Route 44 Hyundai Toyota Scion

Herb Chambers

Loyalty Automotive

Schaller Auto Group

Heritage MileOne Autogroup

Luther Ford Lincoln

Scott Ford

Hillview Motors

Lynnes Auto Group

Scranton Motors, Inc.

Honda Village of Newton

Mastria Auto Group

Security Dodge Chrysler Jeep Ram

Hyman Bros. Automobiles

McGovern Automotive Group

Shaker Auto Group

Hyundai Volvo Village

Mercedes-Benz of Annapolis

Sheehy Auto Stores

Inf initi Nissan of Williamsville

Mercedes-Benz of Burlington

Springf ield Ford Lincoln

Inf initi of Norwood

Mercedes-Benz of Flemington

Springf ield Hyundai

Inf initi of Syracuse

Mercedes-Benz of Fort Washington

Springf ield Mitsubishi

Inf initi of Warwick

Mercedes-Benz of Manhattan

Steet Ponte Auto Group

Ira Auto Group

Mercedes-Benz of Paramus

Stephen Auto Mall

J.L. Freed Honda

Mercedes-Benz of Richmond

Subaru of Keene

Jack Daniels Motors

Mercedes-Benz of State College

Superior Toyota

Jaguar Land Rover Annapolis

Mercedes-Benz of Westwood

Sussex Honda

Jaguar Land Rover Cherry Hill

Mercedes-Benz Sprinter of Wilmington

Sussman Automotive

Jaguar Land Rover of Warwick

MINI of Alexandria

Tasca Automotive Group

Jaguar Morris County

MINI of Peabody

The Autosport Group

James Mitsubishi

MINI of the Main Line

Thomas Automotive Family

Jeff D'Ambrosio Auto Group

Minooka Subaru

Thompson Organization

Jerry's Auto Group

Mirak Automotive Group

Tom Hesser Auto Group

Karp Automotive

Mitchell Auto Group

Toyota of Hackensack

Keeler Motor Car Company

Montgomeryville Acura Nissan

Toyota Volvo of Keene

Kelly Auto Group

MotorWorld Automotive Group

Tri-Star Auto Group

Ken Pollock Auto Group

New Motors

Victory Chrysler Dodge Jeep Ram of Rome

Keystone Motors

Nissan of Bowie

Vision Automotive Group

Kia of Bowie

North Penn Imports

Volkswagen of Kingston

Ko Automotive Group

Northstar Kia

Volvo Cars Midlothian

Koons Automotive

Nucar Connection

Wayne Auto Mall

Kutztown Auto Sales

Nye Motors

West Herr Auto Group

Lamacchia Honda

Open Road Auto Group

Whitten Brothers Auto Group

Land Rover Jaguar Albany

Ourisman Automotive Group

Wyoming Valley Motors

Land Rover Jaguar Peabody

Packer Norris Parts

Land Rover Jaguar Richmond

Page Auto Group

Land Rover of Princeton

Paul Miller Auto Group

Land Rover Parsippany

Peruzzi Automotive

Land Rover Willow Grove

Pohanka Automotive Group

Lannan Chevrolet

Porsche Annapolis

Laurel Auto Group

Porsche Pittsburgh

Lawless Chrysler Jeep

Price Automotive

Lehman Motors

Quirk Cars

Lexus of Cherry Hill

Raceway Kia of Freehold

Lexus of Richmond

Radley Chevrolet Cadillac

Lexus of Towson

Rafferty Subaru

Lexus of Warwick

Ralph Honda

Lexus of Watertown

Richmond Ford Lincoln

Lia Automotive Group

Rosenthal Acura

August 2020 | fenderbender.com 74

FenderBender’s Reader’s Choice: OEM Parts Dealers

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THE NORTHEAST DEALER PERSPECTIVE: AN INSIDE LOOK

HOWARD MEEKS

Parts Director Flemington Car & Truck Country Flemington, N.J.

DENNY LOUX

Operations Director Fred Beans Family of Dealerships Doylestown, Pa.

DENNIS ELLIOTT

Parts Sales Manager Packer Norris Parts Essex, Md.

FenderBender reached out to top OEM parts dealers in the Northeast to take a deeper look at who these suppliers are, what makes them stand apart and what they see happening in the next few years.

75 fenderbender.com | August 2020

WHY DO YOU BELIEVE COLLISION REPAIRERS CONSIDER YOU A LEADING PARTS DEALER? HOWARD MEEKS: We have built our brand on the philosophy first started over 40 years ago by our founder, Steve Kalafer. It was a simple statement but holds true today as strongly as it did then: Do the right things and success will follow. I came up and was educated by some of the best dealers in the industry and the one characteristic they all shared and expressed to me is that everything matters— every phone call, email or text message was initiated by someone who had a concern or issue and that was an opportunity to shine. Simply, respect everyone and they will respect you.

HOW LONG HAVE YOU BEEN IN THE INDUSTRY, AND WHAT IS THE BIGGEST CHANGE DURING THAT TIME? HOWARD MEEKS: I’ve been in the automotive parts industry for 40 years, 34 years in management. The change that has had the biggest effect on our industry is the huge influence of insurance companies and their involvement in the operation of the collision repair shops. Direct repair, the high demands and the use of aftermarket and used auto parts have greatly reduced the opportunity for profits for collision shops and dealerships.

DENNY LOUX: I’ve been in the industry for over 35 years and the biggest change I’ve seen is the technology with the vehicles. The build level and complexity, too—when you think you’ve learned one thing about a vehicle, the next thing you know there’s something new coming out. The evolution outpaces your ability to keep up, so to speak.

DENNIS ELLIOTT: I’ve been in the industry 40–plus years.

Biggest change during that time has been ecommerce.

DENNY LOUX: There are a few reasons. We have over 40 sales guys and the average tenure of our sales staff is over 20 years. Their knowledge is extensive. Our delivery service is also key, our one-stop shopping, our ease of doing business, our inventory selection–we have over $25 million of inventory that we stock. When the manufacturers are on strike, we’re able to service that vehicle even when the supply chain breaks down. We probably represent over 70 percent of the rolling stock out there spread over about 19 manufacturers.

DENNIS ELLIOTT: I believe we are considered a leading parts dealer because of our large inventory and excellent service.

We have 30 parts trucks and a $5 million inventory. The main reason is we have the parts.

WHAT CHANGES DO YOU SEE IN THE NEXT FIVE YEARS FOR THE INDUSTRY? HOWARD MEEKS: Well, that is interesting to think about during these unprecedented times. Through the years I have seen the ups and downs of the industry but no one has ever seen anything like the effects of the COVID-19 pandemic. We have had to do some major adjustments to our business model and, like every essential business, keep a safe working environment for our associates, vendors and customers.

Call it luck or strategy but we are proud to say we had no one test positive for the virus at our warehouse as of the middle of May and were able to take orders and deliver parts every day without interruption.

Five years is a lifetime in this business and I would be crazy to predict that far in advance. I am sure there will be a continued push for electronic orders and less customerto-parts-representative interaction.

What I know for sure is that people still like some interaction. They want relationships and to deal with people they like and feel are respected by. They still love to talk about the business, the family, the sports— everything matters!

DENNY LOUX: Less human interaction, unfortunately, because of the technology. The insurance companies won’t be writing estimates face to face. With Ford and other manufacturers, when a car is in an accident it will tell you what needs to be fixed and order it. I see the human factor going away a little bit and the technical side emerging.

In 35 years, my whole thing has always been about relationships, that quality time, and it’s going away. The industry is forcing us to move at 100 miles an hour.

DENNIS ELLIOTT: With autonomous cars, there’s no telling where it’s going. I’m confident we’ll still grow.

August 2020 | fenderbender.com 76

FenderBender’s Reader’s Choice: OEM Parts Dealers

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THE TOP OEM DEALERS: READER’S CHOICE AWARD WINNERS

The OEM parts dealers recognized by FenderBender readers SOUTH REGION: Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas

Acura of the Rio Grande Valley

BMW of Tulsa

Dyer & Dyer Volvo Cars

Allan Vigil Ford Lincoln

Bob Boyte Honda

Family Toyota

Ancira Auto Group

Bob Howard Auto Group

Ferguson Superstore

Athens BMW

Bob Mayberry Hyundai

Fiesta Chevrolet

Audi Cary

Bob Moore Auto Group

Fort Myers Inf initi

Audi Fort Myers

Bobby Beck's Volkswagen

Fowler Auto Group

Audi Grapevine

Braman Motorcars

Freeman Buick GMC

Audi Knoxville

Bruce Lowrie Chevrolet

Fuccillo Automotive Group

Audi Northlake

Cannon Motors of Mississippi

Gary Force Acura

Audi of Charlotte

Capital Eurocars

Gastonia Chrysler Dodge Jeep RAM

Audi Plano

Carey Paul Honda

Gem Mazda

Audi Porsche of Nashville

Carlock Auto Group

Gene Messer Auto Group

Audi Raleigh

Cass Burch Automotive Group

Gillman Automotive Group

Audi San Juan

Chatham Parkway

Global Imports

Audi Sugar Land

Clark-Knapp Honda

Golden Circle Ford Lincoln

Audi Tulsa

Classic BMW

Gossett Motor Cars

Autobahn Motorcars

Clay Cooley Auto Group

Gray-Daniels Auto Family

AutoMax Auto Group

Crain Automotive Team

Greenway Tennessee Kia

AutoNation

Crest Auto Group

Grubbs Family of Dealerships

Bartow Ford Co.

Critz Auto Group

Gunn Automotive Group

Bay Cars

CrossRoads Ford

Hallmark Automotive Group

Beaman Auto Group

Cumberland Auto Center

Hanania Automotive Group

Benchmark Automotive / Overnight Parts Alliance

Dale Earnhardt Jr. Chevrolet

Harper Auto Square

Bert Ogden Auto Group

Dallas Dodge Chrysler Jeep

Hayes Chevrolet Buick GMC Cadillac

Bill Knight Automotive

Darrell Waltrip Automotive Group

Helf man Motors

BMW MINI of Arlington

David Stanley Auto Group

Hendrick Automotive Group

BMW MINI of Dallas

Don Carlton Auto Group

Hennessy Auto

BMW MINI of Nashville

Don Herring Mitsubishi

Heritage Auto Group

BMW MINI of South Atlanta

Don Thornton Automotive Group

Herrin-Gear Automotive Group

BMW of Little Rock

Downtown Nashville Motors

Hiley Automotive Group

BMW of Southpoint

Duval Motor Company

Hilton Head BMW

77 fenderbender.com | August 2020

Honda of Fort Myers

Mercedes-Benz of Baton Rouge

Roadshow BMW MINI

Honda World

Mercedes-Benz of Cary

Robinson Toyota

Huff ines Auto Dealerships

Mercedes-Benz of Collierville

Rogers Dabbs Chevrolet

Hyundai of Cookeville

Mercedes-Benz of Coral Gables

Russell Chevrolet Honda

Hyundai of Cool Springs

Mercedes-Benz of Fort Myers

Sam Pack Auto Group

Inf initi of Central Arkansas

Mercedes-Benz of Jackson

Scoggin-Dickey Dealerships

Inf initi of Charlotte

Mercedes-Benz of Little Rock

Scott Clark Auto Group

Inf initi of Hilton Head

Mercedes-Benz of Nashville

Serra Automotive Group

Inf initi of Memphis

Mercedes-Benz of Northlake

Shottenkirk Automotive Group

Jackie Cooper Imports

Mercedes-Benz of Oklahoma City

South Pointe Automotive

Jaguar Land Rover Austin

Mercedes-Benz of Plano

Southern Motors Automotive Group

Jaguar Land Rover Bluff City

Mercedes-Benz of San Antonio

SouthWest Auto Group

Jaguar Land Rover Charlotte

Mercedes-Benz of South Atlanta

Spikes Ford

Jaguar Land Rover Fort Myers

Midtown Kia

Sport Durst Automotive

Jaguar Land Rover Hilton Head

Mike Johnson's Hickory Toyota

Sterling McCall Group

Jaguar Land Rover of Jacksonville

Mike Whatley Honda

Steve Landers Auto Group

Jaguar Land Rover of Tulsa

MINI of Fort Myers

Stivers Decatur Subaru

Jaguar Porsche Volvo of Greenville

Mission Chevrolet

Stone Mountain Nissan

Jaguar Volvo of Oklahoma City

Modern Toyota

Subaru of Gwinnett

James Corlew Automotive

Momentum Motor Cars

Subaru of Pembroke Pines

Jim Ellis Automotive Group

Moritz Dealerships

Subaru South Blvd

Jim Hudson Automotive Group

Nalley Automotive Group

Superior Dodge Chrysler Jeep Ram

Jim Norton Auto Group

Napleton Clermont Chrysler Jeep Dodge Ram

Sutherlin Automotive

Keffer Auto Group

Nelson Automotive Group

Tom Bush Family of Dealerships

Kelly Auto Group

Newton Motor Group

Town & Country Ford

Kia of Greenville

North Freeway Hyundai

Toyota Greenville

Kraft Nissan

North Star Dodge

Toyota of Gastonia

Lake Norman Chrysler Dodge Jeep Ram

O'Brien Auto Park of Fort Myers

Toyota of Irving

Lance Cunningham Ford

O'Steen Automotive Group

Toyota South Atlanta

Land Rover Frisco

Palmer's Airport Hyundai

Troncalli Automotive Group

Land Rover Greenville

Palmer's Toyota Superstore

University Ford Durham

Land Rover Hilton Head

Park Place Lexus Plano

University Volvo

Land Rover Jaguar Columbia

Parker Automotive Group

Vaden Automotive Group

Land Rover Nashville

Parkway Ford

Valdosta Nissan

Land Rover San Antonio

Payne Chevrolet

Valley Auto World

Land Rover South Dade

Peacock Automotive

Vandergriff Automotive

Langdale Chevrolet

Porsche Fort Myers

Volkswagen of Fort Myers

Larry Jay Mitsubishi

Porsche of Hilton Head

Volkswagen of South Charlotte

Legacy Toyota

Porsche Plano

Volvo of Cary

Leith Automotive Group

Potamkin Automotive Group

Volvo of Fort Myers

Lexus of Jacksonville

Price LeBlanc Automotive

Volvo of Savannah

Lexus of Memphis

Prince Automotive Group

Weaver Brothers

Lexus of Nashville-North

Proctor Dealerships

Werner Auto Team

Lexus of Tulsa

Randy Marion Automotive Group

Wilson Auto Group

Mac Haik Auto Group

Red McCombs Automotive

Wolfchase Chrysler Dodge Jeep

Marc Miller Buick GMC

Regional Hyundai

World Ford Pensacola

Mazda of Gastonia

Reliable Chevrolet

Wyatt Johnson Automotive Group

Mazda of South Charlotte

Rick Case Automotive Group

McLarty Daniel Automotive

Riverside Ford Lincoln

August 2020 | fenderbender.com 78

FenderBender’s Reader’s Choice: OEM Parts Dealers

Special Promotion

THE SOUTH DEALER PERSPECTIVE: AN INSIDE LOOK

ALAN RUDOLPH

Parts Director Tom Bush Family of Dealerships Jacksonville, Fla.

TERRY HAWKINS Parts Manager Gossett Motorcars Memphis, Tenn.

JOE McBETH

Parts Director Dallas Parts Distribution Center Garland, Texas

FenderBender reached out to top OEM parts dealers in the South to take a deeper look at who these suppliers are, what makes them stand apart and what they see happening in the next few years.

79 fenderbender.com | August 2020

WHY DO YOU BELIEVE COLLISION REPAIRERS CONSIDER YOU A LEADING PARTS DEALER? ALAN RUDOLPH: I think we are so popular with our collision centers because of our vastly experienced team. We also have a big inventory with a large variety of parts.

Another advantage is that our PDC is located less than 20 miles away, offering three deliveries a day. So I can order parts by noon and have them delivered by the next morning.

TERRY HAWKINS: We deliver the goods— we’re reliable, we have the inventory and we cover 10 states. Customers can get their part the next day. We also have 10 professional wholesalers dedicated to selling parts.

JOE McBETH: They consider us a leading parts dealer because of the quality of our people, our knowledge, and our large inventory. We’ve been dedicated to wholesale for 15 years and run it as a separate business, we take pride in making it stand on its own.

HOW LONG HAVE YOU BEEN IN THE INDUSTRY, AND WHAT IS THE BIGGEST CHANGE DURING THAT TIME? ALAN RUDOLPH: I’ve been in the business since 1979. This may sound old-fashioned, but the biggest change in the industry from when I started is computers and electronic parts catalogs. When I started with Tom Bush, we had no computers. John Bush was brought in to computerize our company shortly after I started, to much dismay. We didn’t think we needed them.

WHAT CHANGES DO YOU SEE IN THE NEXT FIVE YEARS FOR THE INDUSTRY? ALAN RUDOLPH: The next f ive years will probably be a continuance of what we are seeing now—price matching, improved customer service, and more online ordering.

TERRY HAWKINS: I’ve been in the business for 40 years, and the biggest change in that time has been electronic parts procurement.

TERRY HAWKINS: Autonomous cars are coming down the pike, I see those being more in the market in the next five years.

JOE McBETH: I’ve been in the industry for 32 years. I think the biggest change in the industry has been the technology—the ordering process and how we interact with customers.

JOE McBETH: I think some new challenges will arise, including getting more people into the industry.

August 2020 | fenderbender.com 80

FenderBender’s Reader’s Choice: OEM Parts Dealers

Special Promotion

THE TOP OEM DEALERS: READER’S CHOICE AWARD WINNERS

The OEM parts dealers recognized by FenderBender readers WEST REGION: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming

Acura North Scottsdale

BMW of Idaho Falls

Findlay Auto Group

Acura of Bellevue

BMW of Roseville

First Auto Group

Acura of Fremont

Browning Automotive Group

Ford Store San Leandro

Acura of Serramonte

Bunnin Automotive Group

Friendly Ford

Albany Subaru

Butte Auto Group

Future Automotive Group

Alexander Auto Group

C H Urness Motor Company

Gaudin Motor Company

Audi Bellevue

Camelback Automotive

Gold Coast Acura

Audi Fremont

Capistrano Mazda

Golden State Nissan

Audi Lamborghini Henderson

Capistrano Toyota

Guaranty Chevrolet

Audi Mission Viejo

Capistrano Volkswagen

Haddad Kia Dodge

Audi North Scottsdale

CardinaleWay Automotive Group

Hanlees Automotive Group

Audi Oakland

Chapman Automotive

Hayward Mitsubishi

Audi Wilsonville

Christopher's Dodge Ram

Hayward Nissan

AutoNation

Cole European

Henderson Chevrolet

Baker Garage

Coliseum Lexus

Henderson Hyundai Superstore

Berge Auto Group

Columbia Gorge Honda Toyota

Henderson Nissan

Big Mike Naughton Ford

Concord Chevrolet

Honda of Oakland

Bill Pierre Auto Centers

Crown Dodge Chrysler Jeep Ram

Honda of Serramonte

BMW MINI Concord

DCH Auto Group

Inf initi of Denver

BMW MINI North Scottsdale

Del Grande Dealer Group

Inf initi of Las Vegas

BMW MINI of Portland

Desert BMW of Henderson

Inf initi of Marin

BMW MINI of San Francisco

Doug's Lynnwood Hyundai Mazda

Inf initi of Oxnard

BMW Northwest MINI

Dublin GM Superstore

Inf initi of Scottsdale

BMW of Bellevue

Emich Automotive Group

Irvine Subaru

BMW of El Cajon

Fairview Ford

Jack Powell Chrysler Jeep Dodge

BMW of Fremont

FH Dailey Chevrolet

Jaguar Land Rover Las Vegas

81 fenderbender.com | August 2020

Jaguar Portland

Norm Reeves Superstores

Tempe Dodge Chrysler Jeep Ram

Jim Fisher Volvo

Oakland Acura

Tempe Honda

Jim Vreeland Ford

Oakland Mitsubishi Kia

Tempe Kia

Ken Garff Automotive Group

Oakland Volkswagen

The Fremont Auto Mall

Kia of Irvine

One Toyota of Oakland

Tonkin Family of Dealerships

Kirby Auto Group

Orange Coast Automotive Group'

Toyota of Santa Barbara

Kuni Automotive

Pacif ic BMW

Toyota of Surprise

Land Rover Denver

Paradise Chevrolet

Tustin Auto Center

Land Rover Jaguar of Mission Viejo

Peak Kia

Tynan's

Land Rover Jaguar Scottsdale

Penske Automotive

United Nissan

Land Rover Portland

Perry Ford Mazda

Universal Mitsubishi Subaru

Land Rover Redwood City

Pinnacle Nissan

Ventura Toyota

Landmark Ford

Porsche Marin

Ventura Volkswagen

Lanphere Auto Group

Porsche North Scottsdale

Volkswagen North Scottsdale

Larry H. Miller Dealerships

Porsche of Bellevue

Volvo Cars Gilbert

Legacy Ford

Power Ford

Volvo Cars Mission Viejo

Lexus Carlsbad

Prestige Chrysler Dodge Jeep Ram

Wasatch Front Kia

Lexus of Chandler

Prestige Imports

Weatherford BMW

Lexus of Henderson

Price Ford Lincoln

Wilder Auto Center

Lexus of Portland

Rickenbaugh Auto Group

Lexus of Serramonte

Roger Kehdi Mitsubishi

Lexus of Tacoma at Fife

Royal Auto Group

Magnussen's Dealer Group

Ruddell Auto

Maita Automotive Group

Sacramento Hyundai

Mark Christopher Auto Center

San Francisco Toyota

McKenna Auto Group

San Leandro Chrysler Jeep Dodge Ram

McKevitt Chrysler Dodge Jeep Ram

San Leandro Hyundai

Menholt Auto Group

San Leandro Kia

Mercedes-Benz of Bellevue

San Leandro Nissan

Mercedes-Benz of Chandler

Santa Barbara Auto Group

Mercedes-Benz of Draper

Santa Barbara Honda

Mercedes-Benz of El Dorado Hills

Santa Barbara Nissan

Mercedes-Benz of Farmington

Santa Margarita Ford

Mercedes-Benz of Laguna Niguel

Santa Margarita Toyota

Mercedes-Benz of Oakland

Schomp Automotive Group

Mercedes-Benz of Oxnard

Serramonte Ford

Mercedes-Benz of Portland

Serramonte Volkswagen Subaru

Mercedes-Benz of San Francisco

Servco

Mercedes-Benz of Westminster

Sierra Autocars

Metro Honda

Skyline Mitsubishi

Michael Hohl Motor Company

Smith Volvo

Mile High Imports

Sonnen Motorcars

MINI of Camarillo

Stevinson Automotive

MINI of Marin

Stewart Chevrolet Cadillac

Missoula Nissan Hyundai

Stewart Chrysler Dodge Jeep Ram

New Century Auto Group

Sunroad Automotive

Newport Beach Porsche

Sunset Porsche Audi

August 2020 | fenderbender.com 82

FenderBender’s Reader’s Choice: OEM Parts Dealers

Special Promotion

THE WEST DEALER PERSPECTIVE: AN INSIDE LOOK

MIKE McQUARRIE

Director of Parts Operations Larry H. Miller Dealerships Sandy, Utah

MARK MARLATT

General Manager Autonation Parts Center Spokane Spokane Valley, Wash.

TED HAWKINS

Parts Director Cerritos Chrysler Dodge Jeep RAM Cerritos, Calif.

FenderBender reached out to top OEM parts dealers in the West to take a deeper look at who these suppliers are, what makes them stand apart and what they see happening in the next few years.

83 fenderbender.com | August 2020

WHAT CHANGES DO YOU SEE IN THE NEXT FIVE YEARS FOR THE INDUSTRY? MIKE McQUARRIE: It’s going to tighten up, especially with COVID-19, and become a very service based-business, even more than it already has been. We’re going to have to think outside the box with the way we deliver parts. We’re going to see a little diversity in the insurance companies spreading out their work a little differently.

MARK MARLATT: I see continued digitalization in ordering systems.

Additionally, I believe we’ll see technology changes within the advanced driver assistance systems (ADAS), as well as in hybrid and electric powered vehicles.

Because of the technology, vehicle repairs will be more complex.

TED HAWKINS: I see it getting tougher for dealers and shops in the future. Insurance companies are going to continue to try and push aftermarket parts, and make dealers and repairers jump through hoops to use OEM parts. Manufacturers are going to change discount structures for them to benefit from and make it harder for the dealer to make a decent profit.

HOW LONG HAVE YOU BEEN IN THE INDUSTRY, AND WHAT IS THE BIGGEST CHANGE DURING THAT TIME?

WHY DO YOU BELIEVE COLLISION REPAIRERS CONSIDER YOU A LEADING PARTS DEALER?

MIKE McQUARRIE: I’ve been in the industry since 1976, and the biggest change has been all of the electronics that procurement of parts is now through. Back in 1976, we would use a telecomptor to order parts, and a week later they would either show up or they wouldn’t show up.

Now, we have parts coming from manufacturers daily.

MIKE McQUARRIE: We really try to strive to do the best we can for our customers. Our values are integrity, hard work, stewardship and service, and we strive to live by the values. We stock pretty heavy, we carry a good size inventory so we can give our customers their parts, daily.

MARK MARLATT: I’ve been in the business for 33 years.

The biggest changes have been technology changes resulting in multiple electronic ordering platforms, complexity of the vehicles, and additional aftermarket competition with OEM.

TED HAWKINS: I have been in the industry for 32 years.

The biggest change has been the insurance companies controlling repair shops’ decisions on purchasing.

MARK MARLATT: We’ve taken a customer-centric approach to our business.

By separating our wholesale department from the retail environment, we’ve been able to focus directly on the business-to-business portion of our parts operation. Consolidation and cross-training our counter personnel has allowed us to have a consistent message and experience for our customers.

TED HAWKINS: We have been in the wholesale business for a very long time.

We are active in all parts platforms, have very experienced salespeople, and hold over two million dollars in inventory. Our staff understands turnaround time that insurance companies hold collision centers to. We care.

August 2020 | fenderbender.com 84

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