3 minute read
GENERAL MANAGER
Hello, Dobson Ranch residents!
It is with great excitement and a deep sense of honor that I introduce myself as your new General Manager. My name is Steve Burns, and I am thrilled to join this vibrant established community. I look forward to working closely with the Board of Directors and the on-site staff to continue building upon the strong foundation of Dobson Ranch. Together, we will ensure the community thrives for generations to come.
As your General Manager, my role is to implement the policies set by the Board of Directors and oversee the operations, services, and programs laid out in the contract with the association. My job is to ensure that initiatives run smoothly, provide advice and information to assist the board in their decision-making, and maintain open communication with residents.
For those wondering about the scope of a community association manager’s responsibilities, my tasks span several key areas, and while the list is extensive, below are some of the general duties I’ll be handling with the City Property team.
Financial Operations
Overseeing the financial health of Dobson Ranch by managing assessment collection, paying bills, drafting financial reports, and assisting with budgets. I will also be heavily involved in maintaining the reserve study, which ensures our community property has the funding necessary for long-term upkeep, and keep the Board informed on the association’s overall financial health.
Administrative Duties
I will be organizing and attending annual meetings, board meetings, and committee meetings. It is also our responsibility to maintain accurate records, including meeting minutes and financial statements, that can be found on the City Property Homeowner Portal.
Building Maintenance and Grounds Upkeep
I’ll be working with on-site staff to oversee building and facilities maintenance tasks like cleaning, landscaping, and painting, while coordinating the upkeep of our grounds to ensure the beauty and functionality of our common area.
While these responsibilities are numerous, there are a few things to keep in mind about my role. As a manager, I am not a board member, though I work closely with the Board as an advisor. I also assist in addressing any conflicts or questions from residents but am primarily here to ensure association rules are followed, not to act as a mediator in homeowner disputes.
It is important to understand that I will regularly inspect the community and monitor the work of service providers, but I may not catch every issue. My role is to report findings and recommendations to the Board, which will make decisions based on the best interest of the community. Ultimately, policy-setting is the responsibility of the Board, while I ensure its execution.
A little bit more about me: I come from a background in hospitality management and spent four years on-site at Desert Ridge, a large master-planned community in North Phoenix. In June 2023, I joined City Property and managed a large condominium association in North Scottsdale until now. I hold several professional credentials in community management, including CMCA, AMS, and CAAM, and am actively working toward my PCAM designation.
As an Arizona native, I am deeply invested in the success of local communities, and I am eager to contribute to the continued success of Dobson Ranch. I look forward to meeting all of you in the coming weeks and collaborating with both the Board and residents to ensure we not only meet but exceed the expectations of this incredible community.
Thank you for this opportunity!
Sincerely,
