Issuu

2014

Do you make decisions about your marketing operations? Are you responsible for customer acquisition, retention or loyalty? Is your department in charge of fulfilling orders or customer service?

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table of contents MAIN LISTINGS INDEX.....................................................................................................................................................................................4 Alphabetical listings of more than 500 marketing suppliers. Locate specific listings categorized by the primary service or product. Alternative DM Media (DRTV/Mobile/Text/Place) . ................................................................................................................................. 8 Associations & Industry Organizations ....................................................................................................................................................... 8 Canada Post Recognized Mail Prep Software............................................................................................................................................ 9 CRM & BI System & Services...........................................................................................................................................................................10 Customer Service & Contact Centre Services .........................................................................................................................................10 Database Marketing & Loyalty Marketing Services...............................................................................................................................12 Data Mining/Analytics/Segmentation/Modelling..................................................................................................................................15 Direct Marketing Agency................................................................................................................................................................................17 Distribution & Delivery Services...................................................................................................................................................................19 DM Creative/Copy/Design..............................................................................................................................................................................19 DM Executive Recruitment/Search/Staffing.............................................................................................................................................20 DM Printing..........................................................................................................................................................................................................20 DM Printing Specialist (Flyers, Catalogues, Etc).......................................................................................................................................21 Email Campaign Management & Delivery................................................................................................................................................21 Enhancing & Appending Data.......................................................................................................................................................................22 Envelopes & Dimensional Mail Products...................................................................................................................................................24 Flyers/Coupons/Coop Mailing/Inserts........................................................................................................................................................24 Fulfillment/Shipping/Processing..................................................................................................................................................................25 Fundraising & Not-For-Profit Agencies.......................................................................................................................................................26 GIS/Geodemographics/Location Intelligence.........................................................................................................................................27 Incentives/Rewards/Gift Cards......................................................................................................................................................................27 List Brokerage......................................................................................................................................................................................................28 List Manager/Owner/Complier.....................................................................................................................................................................29 Mail Prep/Mail Processing Equipment........................................................................................................................................................29 Mailing House/Lettershop/Full Service......................................................................................................................................................30 Management Consultant (Strategy/Privacy/Tactics/Etc).....................................................................................................................32 Marketing Research/Polls/Surveys...............................................................................................................................................................33 Payment Processing/Credit/Order Systems..............................................................................................................................................33 Premiums/Sales Promotion Services...........................................................................................................................................................33 Social Media.........................................................................................................................................................................................................34 Variable Imaging/VDI/VDP/One to One/Customized Print.................................................................................................................34 Voice Broadcast Services/Lead Generation..............................................................................................................................................35 Web Analytics/Tracking/Measurement......................................................................................................................................................35

DM INDUSTRY SOURCEBOOK 2014

Supplement to Direct Marketing

Direct Marketing is published by Lloydmedia Inc., 302-137 Main St. N Markham ON L3P 1Y2 Canada 800.668.1838 • 905.201.6600 • f: 905.201.6601 e: home@dmn.ca • www.dmn.ca Direct Marketing is published monthly, 12 times a year, plus PRESIDENT Steve Lloyd steve@dmn.ca

EDITOR Amy Bostock amy@dmn.ca

Advertising Sales Mark Henry mark@dmn.ca

PRODUCTION Jennifer O’Neill jennifer@dmn.ca

Brent White brent@dmn.ca the DM Industry Sourcebook, and may be obtained through paid subscription. Rates are as follows: Canada: 1 year (12 issues, $48+GST) 2 years (24 issues, $70+GST) U.S.: 1 year (12 issues, $60) 2 years (24 issues, $100)

Direct Marketing

DM Industry Sourcebook 2014

Direct Marketing is an independently-produced publication, not affiliated in any way with any association or organized group, nor with any publication produced either in Canada or the U.S. Member of: Direct Marketing Association of Toronto POSTMASTER: Please send all address changes and return all undeliverable copies to: Lloydmedia Inc. 302 - 137 Main Street North, Markham ON L3P 1Y2 Canada Post Canadian Publications Mail Sales Product Agreement No.176583 THINKING OF MAILING TO THESE NAMES? For information about renting the names listed in this guide, as well as a universe of over 20,000 marketing professionals, call Lloydmedia Inc. at 905.201.6600 or 800.668.1838 NOTICE OF COPYRIGHT & LIST RENTAL AGREEMENTS: The entire contents of this publication is protected by copyright. It is illegal to reproduce any of the contents without written permission of the publisher. It is also prohibited to enter the data contained in this directory into any form of storage and retrieval system. Violators will be prosecuted in full.

Alternative DM Media/DRTV/Mobile/Text/Word LISTINGS INDEX of Mouth Company

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Company

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The following is an alphabetical listing of all organizations and companies contained in this guide. Each listing is categorized by the primary service or product supplied by the company or organization. For cross references, please refer back to the main listing for details, contacts and descriptions. Suppliers from the U.S. have only been listed when the company or organization is a member of a Canadian association, has Canadian offices, is known to supply to the Canadian market, or has specifically requested to be listed.

A ABER GROUP, THE...................................................................................Direct Marketing Agency.......................................................17 ACT CANADA.............................................................................................Associations & Industry Organization....................................8 ADDRESS-ALL MAILING SERVICES LTD.............................................Fulfillment/Shipping/Processing..........................................25 ADVANTAGE COMMUNICATIONS INC................................................Customer Service & Contact Centre Services........................10 AFP OTTAWA CHAPTER..........................................................................Associations & Industry Organizations...................................8 AGENCYLINK.............................................................................................Management Consultant (Strategy/Privacy/Tactics/Etc)....32 AIMIA..........................................................................................................Associations & Industry Organization....................................8 AIMIA..........................................................................................................Database Marketing & Loyalty Marketing Services.............12 AIMIA..........................................................................................................Data Mining/Analytics/Segmentation/Modelling..............15 AIMIA..........................................................................................................Direct Marketing Agency.......................................................17 AIMIA..........................................................................................................Incentives/Rewards/Gift Cards..............................................27 AIR MILES REWARD PROGRAM..........................................................Database Marketing & Loyalty Marketing Services.............12 AKRAN MARKETING...............................................................................Incentives/Rewards/Gift Cards..............................................27 ALLEGRA MARKETING PRINT DESIGN...............................................Direct Marketing Agency.......................................................17 ALLEGRA MARKETING PRINT DESIGN...............................................DM Printing............................................................................20 ALLEGRO BROKERAGE SERVICES INC................................................Fundraising & Not-For-Profit Agencies................................26 ALLEGRO BROKERAGE SERVICES INC................................................List Brokerage.........................................................................28 ALLEGRO BROKERAGE SERVICES INC................................................Management Consultant (Strategy/Privacy/Tactics/Etc)....32 AMBUCOM................................................................................................Direct Marketing Agency.......................................................17 AMERICAN EXPRESS INCENTIVE SERVICES......................................Incentives/Rewards/Gift Cards..............................................27 ANDREWS MAILING SERVICE..............................................................Mailing House/Lettershop/Full Service................................30 ANSWERPLUS INC..................................................................................Customer Service & Contact Centre Services........................10

B BAGHEERA CONSULTING INC...............................................................Management Consultant (Strategy/Privacy/Tactics/Etc)....32 BAKER-BLAIS MARKETING INC...........................................................Direct Marketing Agency.......................................................10 BALGORD SOFTWARE SOLUTIONS......................................................CRM & BI System & Services.................................................17 BARBADOS INVESTMENT & DEVELOPMENT CORP........................Customer Service & Contact Centre Services........................10 BAREFOOT CREATIVE INC......................................................................DM Creative/Copy/Design.....................................................19 BASSETT DIRECT......................................................................................Database Marketing & Loyalty Marketing Services.............12 BASSETT DIRECT......................................................................................DM Printing............................................................................20 BASSETT DIRECT......................................................................................Fulfillment/Shipping/Processing..........................................25 BASSETT DIRECT......................................................................................Mailing House/Lettershop/Full Service................................30 BASSETT DIRECT............................................................................................Variable Imaging/VDI/VDP/One to One/Customized Print..... 34 BEL-FAST ENVELOPES INC....................................................................Envelopes & Dimensional Mail Products..............................24 Bell and Howell Canada Ltd.....................................................Mail Prep/Mail Processing Equipment.................................29 BIMM DIRECT + DIGITAL......................................................................Alternative DM Media (DRTV/Mobile/Text/Place)................8 BIMM DIRECT + DIGITAL......................................................................CRM & BI System & Services.................................................10 BIMM DIRECT + DIGITAL......................................................................Database Marketing & Loyalty Marketing Services.............12 BIMM DIRECT + DIGITAL......................................................................Direct Marketing Agency.......................................................17 BIMM DIRECT + DIGITAL......................................................................DM Creative/Copy/Design.....................................................19 BIMM DIRECT + DIGITAL......................................................................Email Campaign Management & Delivery..........................21 BIMM DIRECT + DIGITAL......................................................................Web Analytics/Tracking/Measurement................................35 BLAKELY & ASSOCIATES........................................................................Fundraising & Not-For-Profit Agencies................................26 BLUE OCEAN CONTACT CENTRES.........................................................Customer Service & Contact Centre Services........................11 BRADFORD DIRECT INC.........................................................................Mailing House/Lettershop/Full Service................................30 BRITISH COLUMBIA ASSOCIATION OF INTEGRATED MRKTRS..........Associations & Industry Organizations...................................8 BOIRE FILLER GROUP.............................................................................Data Mining/Analytics/Segmentation/Modelling..............15 BOXPILOT, INC..........................................................................................Voice Broadcast Services/Lead Generation..........................35

C CALEDON CARD SERVICES....................................................................Payment Processing/Credit/Order Systems.........................33 CANADADIRECT DATABASE MARKETING INC.................................Database Marketing & Loyalty Marketing Services.............13 CANADA POST..........................................................................................Distribution & Delivery Services............................................19 CANADIAN MAILING MACHINES.........................................................Mail Prep/Mail Processing Equipment.................................29 CANADIAN MARKETING ASSOCIATION.............................................Associations & Industry Organizations...................................8 CANADIAN TIRE GIFT CARDS................................................................Incentives/Rewards/Gift Cards..............................................27 CDS GLOBAL..............................................................................................Mailing House/Lettershop/Full Service................................30

CENTTRIC MARKETING SYSTEMS........................................................Customer Service & Contact Centre Services........................11 CHAD MANAGEMENT GROUP..............................................................DM Executive Recruitment/Search/Staffing........................20 CHEXX INC.................................................................................................Payment Processing/Credit/Order Systems.........................33 CLEANLIST.COM INC...............................................................................Database Marketing & Loyalty Marketing Services.............13 CONSUMER INTELLIGENCE GROUP....................................................Data Mining/Analytics/Segmentation/Modelling..............16 CONTACTNB..............................................................................................Associations & Industry Organizations...................................8 COMPLETE MAILING SERVICE..............................................................Mailing House/Lettershop/Full Service................................30 COMSCORE MEDIA METRIX..................................................................Web Analytics/Tracking/Measurement................................35 CORNERSTONE GROUP OF COMPANIES............................................Database Marketing & Loyalty Marketing Services.............13 CORPORATE TELECOM SERVICES.........................................................Customer Service & Contact Centre Services........................10 COVER-ALL COMPUTER SERVICES CORP...........................................Canada Post Recognized Mail Prep Software.........................9 COVER-ALL COMPUTER SERVICES CORP...........................................Data Mining/Analytics/Segmentation/Modelling..............16 COVER-ALL COMPUTER SERVICES CORP...........................................DM Printing............................................................................20 COVER-ALL COMPUTER SERVICES CORP...........................................Envelopes & Dimensional Mail Products..............................24 COVER-ALL COMPUTER SERVICES CORP...........................................Fulfillment/Shipping/Processing..........................................25 COVER-ALL COMPUTER SERVICES CORP...........................................Fundraising & Not-For-Profit Agencies................................26 COVER-ALL COMPUTER SERVICES CORP...........................................Mailing House/Lettershop/Full Service................................30 COVER-ALL COMPUTER SERVICES CORP.................................................Variable Imaging/VDI/VDP/One to One/Customized Print..... 34 CREATIVE MAILING SOLUTIONS INC..................................................Mailing House/Lettershop/Full Service................................30 CUSTOMERLINK MARKETING..............................................................CRM & BI System & Services.................................................10 CUSTOMERLINK MARKETING..............................................................Database Marketing & Loyalty Marketing Services.............13 CUSTOMERLINK MARKETING..............................................................Data Mining/Analytics/Segmentation/Modelling..............16 CUSTOMERLINK MARKETING..............................................................Direct Marketing Agency.......................................................17 CUSTOMERLINK MARKETING..............................................................Enhancing & Appending Data..............................................22 CUSTOMERLINK MARKETING..............................................................Flyers/Coupons/Coop Mailing/Inserts..................................24 CUSTOMERLINK MARKETING..............................................................GIS/Geodemographics/ Location Intelligence.....................27 CUSTOMERLINK MARKETING..............................................................Management Consultant (Strategy/Privacy/Tactics/Etc)....32 CUSTOMERLINK MARKETING..............................................................Web Analytics/Tracking/Measurement................................35 CUSTOMER SERVICE CANADA INC......................................................Customer Service & Contact Centre Services........................11 CUSTOMETRICS, INC...............................................................................Database Marketing & Loyalty Marketing Services.............13 CVM MARKETING INC............................................................................CRM & BI System & Services.................................................10 CVM MARKETING INC............................................................................Database Marketing & Loyalty Marketing Services.............13 CVM MARKETING INC............................................................................Data Mining/Analytics/Segmentation/Modelling..............16 CVM MARKETING INC............................................................................Management Consultant (Strategy/Privacy/Tactics/Etc)....32 CVM MARKETING INC............................................................................Web Analytics/Tracking/Measurement................................35

D DATA DIRECT GROUP INC......................................................................Database Marketing & Loyalty Marketing Services.............13 DATA DIRECT GROUP INC......................................................................DM Printing............................................................................20 DATA DIRECT GROUP INC......................................................................Flyers/Coupons/Coop Mailing/Inserts..................................24 DATA DIRECT GROUP INC......................................................................Fulfillment/Shipping/Processing..........................................25 DATA DIRECT GROUP INC......................................................................Mailing House/Lettershop/Full Service................................30 DATA DIRECT GROUP INC............................................................................Variable Imaging/VDI/VDP/One to One/Customized Print..... 34 DATA FIX.....................................................................................................Database Marketing & Loyalty Marketing Services.............13 DATA FOCUS..............................................................................................Mailing House/Lettershop/Full Service................................30 DATA GROUP OF COMPANIES...............................................................Direct Marketing Agency.......................................................17 DATACORE MAIL MANAGEMENT LTD.................................................Mailing House/Lettershop/Full Service................................30 DATATECH SMARTSOFT INC..................................................................Canada Post Recognized Mail Prep Software.........................9 DATATECH SOFT INC...............................................................................Database Marketing & Loyalty Marketing Services.............13 DATATECH SOFT INC...............................................................................Mailing House/Lettershop/Full Service................................30 DELIVERY NET..........................................................................................Distribution & Delivery Services............................................19 DELIVERY NET..........................................................................................Fulfillment/Shipping/Processing..........................................25 DELIVERY NET..........................................................................................Mailing House/Lettershop/Full Service................................31 DELVINIA INTERACTIVE INC.................................................................Email Campaign Management & Delivery..........................21 DERHAK IRELAND EXECUTIVE SEARCH.............................................DM Executive Recruitment/Search/Staffing........................20 DESIGNERS INC........................................................................................DM Creative/Copy/Design.....................................................19 DGN MARKETING SERVICES LTD.........................................................Fulfillment/Shipping/Processing..........................................25 DIRECT ANTIDOTE...................................................................................Database Marketing & Loyalty Marketing Services.............12 DIRECT ANTIDOTE...................................................................................Direct Marketing Agency.......................................................17 DM Industry Sourcebook 2014

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DIRECT MARKETING...............................................................................List Manager/Owner/Complier............................................28 DIRECT MARKETING ASSOCIATION OF TORONTO...........................Associations & Industry Organizations...................................8 DM GRAPHICS INC..................................................................................DM Printing............................................................................20 DOLLCO PRINTING..................................................................................DM Printing............................................................................20 DONER CANADA......................................................................................Fundraising & Not-For-Profit Agencies................................26 DONNEE GROUP, THE.............................................................................Fundraising & Not-For-Profit Agencies................................26 DTC DIRECT...............................................................................................Direct Marketing Agency.......................................................17 DUN & BRADSTREET CANADA.............................................................List Manager/Owner/Complier............................................28

E EASYPROMOS FACEBOOK PROMOTIONS..........................................Social Media...........................................................................34 EQUINOX MARKETING SERVICES........................................................Customer Service & Contact Centre Services........................11 ENVIRONICS ANALYTICS.......................................................................Data Mining/Analytics/Segmentation/Modelling..............16 EXTEND COMMUNICATIONS INC.........................................................Customer Service & Contact Centre Services........................11

F FIXED ADDRESS MARKETING...............................................................List Brokerage.........................................................................28 FIXED ADDRESS MARKETING...............................................................List Manager/Owner/Complier............................................28 FLA GROUP, THE.......................................................................................Fundraising & Not-For-Profit Agencies................................26 FLAGSHIP SOFTWARE LTD....................................................................Canada Post Recognized Mail Prep Software.........................9 FLYER DISTRIBUTION STANDARDS ASSOCIATION..........................Associations & Industry Organizations...................................8 FLYERMAIL................................................................................................Flyers/Coupons/Coop Mailing/Inserts..................................24 FRASER & HOYT.......................................................................................Incentives/Rewards/Gift Cards..............................................27 FRONTIER DISTRIBUTING.....................................................................Fulfillment/Shipping/Processing..........................................25 FSA DATALYTICS.......................................................................................Data Mining/Analytics/Segmentation/Modelling..............16 FSA DATALYTICS.......................................................................................Email Campaign Management & Delivery..........................21 FSA GROUP, THE - A division of the DATA Group of Companies.........Customer Service & Contact Centre Services........................11 FSA GROUP, THE - A division of the DATA Group of Companies.........Database Marketing & Loyalty Marketing Services.............14 FSA GROUP, THE - A division of the DATA Group of Companies.........DM Creative/Copy/Design.....................................................19 FSA GROUP, THE - A division of the DATA Group of Companies.........DM Printing............................................................................20 FSA GROUP, THE - A division of the DATA Group of Companies.........Fulfillment/Shipping/Processing..........................................25 FSA GROUP, THE - A division of the DATA Group of Companies.........Incentives/Rewards/Gift Cards..............................................27 FSA GROUP, THE - A division of the DATA Group of Companies.........Mailing House/Lettershop/Full Service................................31 FSA GROUP, THE - A division of the DATA Group of Companies.........Variable Imaging/VDI/VDP/One to One/Customized Print..... 34 FSA LOGISTICS..........................................................................................Distribution & Delivery Services............................................19

G GEOMARKETING SOLUTIONS GROUP................................................GIS/Geodemographics/ Location Intelligence.....................27 GILMORE GLOBAL LOGISTICS...............................................................Direct Marketing Agency.......................................................17 GILMORE PRINTING SERVICES............................................................DM Printing............................................................................20 GLOBAL ADDRESSES INC.......................................................................List Manager/Owner/Complier............................................28 GRAPHICALLY SPEAKING SERVICES INC...........................................Email Campaign Management & Delivery..........................22 GROUPE PUBLI-SAC................................................................................Distribution & Delivery Services............................................19

H HARRISON MAILING LIMITED..............................................................Mailing House/Lettershop/Full Service................................31 HELICOPTER GROUP, THE......................................................................Database Marketing & Loyalty Marketing Services.............14 HELICOPTER GROUP, THE......................................................................DM Printing............................................................................21 HELICOPTER GROUP, THE......................................................................Fulfillment/Shipping/Processing..........................................25 HELICOPTER GROUP, THE......................................................................Mailing House/Lettershop/Full Service................................31 HELICOPTER GROUP, THE............................................................................Variable Imaging/VDI/VDP/One to One/Customized Print..... 34 HENDERSON BAS....................................................................................Direct Marketing Agency.......................................................17 HGS CANADA............................................................................................Customer Service & Contact Centre Services........................11 HKA DATA PROCESSING LTD.................................................................Database Marketing & Loyalty Marketing Services.............14

I ICOM, A DIVISION OF EPSILON ...........................................................Database Marketing & Loyalty Marketing Services.............14 ICOM, A DIVISION OF EPSILON TARGETING.....................................Data Mining/Analytics/Segmentation/Modelling..............16 ICOM, A DIVISION OF EPSILON ...........................................................Flyers/Coupons/Coop Mailing/Inserts..................................24 ICOM, A DIVISION OF EPSILON ...........................................................List Manager/Owner/Complier............................................28 ICT CANADA MARKETING INC..............................................................Customer Service & Contact Centre Services........................11 IMAGEWORKS PRINT & PREPRESS....................................................Envelopes & Dimensional Mail Products..............................24 IMAGEWORKS PRINT & PREPRESS....................................................Flyers/Coupons/Coop Mailing/Inserts..................................24

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INBOX MARKETER...................................................................................Database Marketing & Loyalty Marketing Services.............14 INBOX MARKETER...................................................................................Email Campaign Management & Delivery..........................22 INFOCANADA............................................................................................Database Marketing & Loyalty Marketing Services.............14 INFOCANADA............................................................................................Email Campaign Management & Delivery..........................22 INFOCANADA............................................................................................Enhancing & Appending Data..............................................22 INFOCANADA............................................................................................List Manager/Owner/Complier............................................28 INNOVATIVE RESPONSE MARKETING INC........................................Direct Marketing Agency.......................................................17 INQUIRY MANAGEMENT SYSTEMS LTD.............................................Fundraising & Not-For-Profit Agencies................................26 INSOURCE CORP......................................................................................Mail Prep/Mail Processing Equipment.................................29 INTELLIRESPONSE SYSTEMS................................................................Customer Service & Contact Centre Services........................11 INTERACT DIRECT MARKETING INC...................................................Database Marketing & Loyalty Marketing Services.............14 INTERNATIONAL CUSTOMER SERVICE ASSOCIATION TORONTO.....Associations & Industry Organizations...................................9 INTERNATIONAL INTERNET MARKETING ASSOCIATION...............Associations & Industry Organizations...................................9

J JACOB FILIPP............................................................................................Web Analytics/Tracking/Measurement................................35 JONCAS POSTEXPERTS, INC.................................................................Mailing House/Lettershop/Full Service................................31 JR DIRECT RESPONSE.............................................................................Direct Marketing Agency.......................................................17 JS DIRECT ADDRESS LTD........................................................................List Brokerage.........................................................................28 JS DIRECT ADDRESS LTD........................................................................List Manager/Owner/Complier............................................29 JSI DATA SYSTEMS LIMITED..................................................................Database Marketing & Loyalty Marketing Services.............14

K KANTAR MEDIA........................................................................................CRM & BI System & Services.................................................10 KANTAR MEDIA........................................................................................Marketing Research/Polls/Surveys.......................................33 KEN WYMAN & ASSOCIATES.................................................................Fundraising & Not-For-Profit Agencies................................26 KETCHUM CANADA INC.........................................................................Fundraising & Not-For-Profit Agencies................................26 KEY MAIL CANADA INC..........................................................................Distribution & Delivery Services............................................19 KEYCONTACT.............................................................................................Mailing House/Lettershop/Full Service................................31 KEYS DIRECT MARKETING & COMMUNICATIONS...........................Direct Marketing Agency.......................................................17 KINETIX MEDIA COMMUNICATIONS...................................................Email Campaign Management & Delivery..........................22 KIRK INTEGRATED MARKETING..........................................................Mailing House/Lettershop/Full Service................................31

L LEON HENRY INC.....................................................................................List Brokerage.........................................................................28 LIVEXCHANGE..........................................................................................Customer Service & Contact Centre Services........................11 LOWE MARTIN GROUP...........................................................................DM Printing............................................................................21 LOWE-MARTIN GROUP, THE.................................................................DM Printing............................................................................21

M M MARKETING INC.................................................................................Direct Marketing Agency.......................................................17 MACROMARK INC....................................................................................List Manager/Owner/Complier............................................29 MAILENNIUM GROUP............................................................................Mailing House/Lettershop/Full Service................................31 MAIL-O-MATIC.........................................................................................Mail Prep/Mail Processing Equipment.................................29 MAIL-O-MATIC.........................................................................................Mailing House/Lettershop/Full Service................................31 MANITOBA CUSTOMER CONTACT ASSOCIATION.............................Associations & Industry Organizations...................................9 MARKET FOCUS DIRECT.........................................................................Database Marketing & Loyalty Marketing Services.............14 MCKINNON TARGETED RECRUITERS..................................................DM Executive Recruitment/Search/Staffing........................20 METROPOLITAN PRINTERS...................................................................DM Printing............................................................................21 MLS DATA MANAGEMENT SOLUTIONS..............................................Database Marketing & Loyalty Marketing Services.............14

N NDI/MIGHTY PLEDGE.............................................................................Fundraising & Not-For-Profit Service...................................26 NEOPOST CANADA..................................................................................Canada Post Recognized Mail Prep Software.........................9 NEOPOST CANADA..................................................................................Mail Prep/Mail Processing Equipment.................................29 NORTHERN LIGHTS DIRECT RESPONSE TV.......................................Alternative DM Media (DRTV/Mobile/Text/Place)................8 NORTHERN RESPONSE INTERNATIONAL LTD.................................Alternative DM Media (DRTV/Mobile/Text/Place)................8

O ONPATH BUSINESS SOLUTIONS INC...................................................Customer Service & Contact Centre Services........................11 OMEGA DIRECT RESPONSE TARGEO...................................................Distribution & Delivery Services............................................19 OTC SYSTEMS LTD....................................................................................Customer Service & Contact Centre Services........................11

Alternative DM Media/DRTV/Mobile/Text/Word LISTINGS INDEX of Mouth Company

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PACNET SERVICES LTD...........................................................................Payment Processing/Credit/Order Systems.........................33 PENTAGON GRAPHICS...........................................................................Incentives/Rewards/Gift Cards..............................................27 PINCH & DASH MARKETING SERVICES..............................................Direct Marketing Agency.......................................................18 PITNEY BOWES SOFTWARE . ...............................................................CRM & BI System & Services.................................................10 PITNEY BOWES BUSINESS SOFTWARE . ...........................................Database Marketing & Loyalty Marketing Services.............15 POSTE DESTINATION..............................................................................Mailing House/Lettershop/Full Service................................31 PREFERRED ONE......................................................................................Incentives/Rewards/Gift Cards..............................................28 PROFILE CANADA....................................................................................List Manager/Owner/Complier............................................29 PROSPECTS INFLUENTIAL INC.............................................................List Manager/Owner/Complier............................................29

TARGEO......................................................................................................Data Mining/Analytics/Segmentation/Modelling..............17 TARGEO......................................................................................................Enhancing & Appending Data..............................................24 TARGEO......................................................................................................Flyers/Coupons/Coop Mailing/Inserts..................................24 TARGEO......................................................................................................GIS/Geodemographics/ Location Intelligence.....................27 TARGEO......................................................................................................Mailing House/Lettershop/Full Service................................32 TAYLOR REACH GROUP INC., THE........................................................Customer Service & Contact Centre Services........................12 TCP INTEGRATED MARKETING.............................................................Database Marketing & Loyalty Marketing Services.............15 TCP INTEGRATED MARKETING.............................................................Direct Marketing Agency.......................................................18 TCP INTEGRATED MARKETING.............................................................DM Creative/Copy/Design.....................................................20 TCP INTEGRATED MARKETING.............................................................Fundraising & Not-For-Profit Agencies................................26 The Gift Card Group.com......................................................................Incentives/Rewards/Gift Cards..............................................28 The Gift Card Group.com......................................................................Premiums/Sales Promotion Services....................................33 The Hunt Group l The Rebate Company.........................................Database Marketing & Loyalty Marketing Services.............15 The Hunt Group l The Rebate Company.........................................Distribution & Delivery Services............................................19 The Hunt Group l The Rebate Company.........................................Email Campaign Management & Delivery..........................22 The Hunt Group l The Rebate Company.........................................Fulfillment/Shipping/Processing..........................................25 The Hunt Group l The Rebate Company.........................................Incentives/Rewards/Gift Cards..............................................28 The Hunt Group l The Rebate Company.........................................Premiums/Sales Promotion Services....................................34 TI MEDIA....................................................................................................DM Printing............................................................................21 TIGERTEL/UTR..........................................................................................Customer Service & Contact Centre Services........................12 TORONTO REGION BOARD OF TRADE.................................................Associations & Industry Organizations...................................9 TRANSCONTINENTAL PRINTING.........................................................DM Printing............................................................................21 TRANSCONTINENTAL PRINTING GP...................................................DM Printing............................................................................21 TRANSCONTINENTAL PRINTING INC.................................................DM Printing............................................................................21 TRICO EVOLUTION...................................................................................Direct Marketing Agency.......................................................18 TWIST IMAGE...........................................................................................Alternative DM Media (DRTV/Mobile/Text/Place)................8

R RAPP CANADA.........................................................................................Direct Marketing Agency.......................................................18 RDP FULFILLMENT..................................................................................Fulfillment/Shipping/Processing..........................................25 ROYAL ENVELOPE LIMITED...................................................................Envelopes & Dimensional Mail Products..............................24 RP GRAPHICS GROUP.............................................................................Mailing House/Lettershop/Full Service................................31 RP GRAPHICS GROUP................................................................................Variable Imaging/VDI/VDP/One to One/Customized Print..... 34

s SALESBOOM INC.....................................................................................CRM & BI System & Services.................................................10 SCOTT’S DIRECTORIES............................................................................Email Campaign Management & Delivery..........................22 SCOTT’S DIRECTORIES............................................................................Enhancing & Appending Data..............................................23 SCOTT’S DIRECTORIES............................................................................List Manager/Owner/Complier............................................29 SENSUS COMMUNICATION SOLUTIONS INC....................................Customer Service & Contact Centre Services........................11 SIMPRO SOLUTIONS...............................................................................Customer Service & Contact Centre Services........................11 SIMPRO SOLUTIONS...............................................................................Payment Processing/Credit/Order Systems.........................33 SIMPRO SOLUTIONS...............................................................................Voice Broadcast Services/Lead Generation..........................35 SM RESEARCH .........................................................................................Canada Post Recognized Mail Prep Software.......................10 SM RESEARCH .........................................................................................Data Mining/Analytics/Segmentation/Modelling..............16 SM RESEARCH .........................................................................................Enhancing & Appending Data..............................................23 SM RESEARCH .........................................................................................GIS/Geodemographics/ Location Intelligence.....................27 SM RESEARCH .........................................................................................List Brokerage.........................................................................28 SMART DM................................................................................................Mailing House/Lettershop/Full Service................................32 SOUTHPORT DATA...................................................................................Database Marketing & Loyalty Marketing Services.............15 SPLICE SOFTWARE..................................................................................Alternative DM Media (DRTV/Mobile/Text/Place)................8 SPLICE SOFTWARE..................................................................................Customer Service & Contact Centre Services........................11 SPLICE SOFTWARE..................................................................................Database Marketing & Loyalty Marketing Services.............15 SPLICE SOFTWARE..................................................................................Management Consultant (Strategy/Privacy/Tactics/Etc)....33 SPLICE SOFTWARE..................................................................................Voice Broadcast Services/Lead Generation..........................35 SPLICE SOFTWARE..................................................................................Web Analytics/Tracking/Measurement................................36 SPRING GLOBAL MAIL...........................................................................Mailing House/Lettershop/Full Service................................32 SQM GROUP..............................................................................................Customer Service & Contact Centre Services........................12 SQUAREKNOT...........................................................................................Direct Marketing Agency.......................................................18 ST. JOSEPH PRINT...................................................................................DM Printing............................................................................21 STEPHEN THOMAS LTD..........................................................................Direct Marketing Agency.......................................................18 STRATAFLY................................................................................................Direct Marketing Agency.......................................................18 SUPREMEX INC........................................................................................Envelopes & Dimensional Mail Products..............................24 SYKES ENTERPRISES LTD.......................................................................Customer Service & Contact Centre Services........................12

U UNLIMITEDHEADSETS...........................................................................Customer Service & Contact Centre Services........................12 UNX.............................................................................................................Fundraising & Not-For-Profit Agencies................................27 UPSTREAM WORKS SOFTWARE LTD..................................................Customer Service & Contact Centre Services........................12

V VEREQUEST...............................................................................................Customer Service & Contact Centre Services........................12 VERSAPAY..................................................................................................Payment Processing/Credit/Order Systems.........................33

W WATT SOLUTIONS INC............................................................................DM Printing Specialist (Flyers, Catalogues, Etc)...................21 WAYSIDE PRINTERS................................................................................DM Printing............................................................................21 WEST LIST.................................................................................................List Manager/Owner/Complier............................................29 WESTKEY GRAPHICS..............................................................................DM Printing............................................................................21 WESTMINSTER INTERNATIONAL INC.................................................DM Printing Specialist (Flyers, Catalogues, Etc)...................21 WHITSED INFORMATION SERVICES INC...........................................List Manager/Owner/Complier............................................29 WILEY CANADA........................................................................................Alternative DM Media (DRTV/Mobile/Text/Place)................8

X XENTRAX CONTACT ................................................................................Customer Service & Contact Centre Services........................12

Z ZONE MARKETING GROUP....................................................................Database Marketing & Loyalty Marketing Services.............15

ADVERTISERS INDEX

Ad Mill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Basset Direct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Boire Filler Group . . . . . . . . . . . . . . . . . . . . . . . . . 16 DataTech SmartSoft . . . . . . . . . . . . . . . . . . . . . . . . . 9 6

Environics . . . . . . . . . . . . . . . . . . . . Outside Back Cover RP Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Scott’s Directory . . . . . . . . . . . . . . . . . . . . . . . . . . 23 SquareKnot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 DM Industry Sourcebook 2014

Direct Marketing

2015 OFFICIAL

LIST OF LISTS Attention List Brokers & Managers, Data Managers, Enhancers, Merge/Purge Specialists – this opportunity is for you! Don’t miss your chance to be a part of Canada’s premier list buyer’s guide brought to you by the publishers of Direct Marketing magazine. ❱ More than 6,000 traditional marketers use Canada’s only definitive and official guide to mailing lists to help them test and roll out mail and email campaigns. ❱ The 2015 Official List of Lists is distributed with the August issue of Direct Marketing magazine.

Visit our website at www.dmn.ca to submit your datacards absolutely FREE! Or contact Amy Bostock at 905-201-6600 x227 • amy@dmn.ca

For display advertising rates in the Official List of Lists contact: ❱ Brent White, 905-201-6600 x222 or brent@dmn.ca ❱ Mark Henry, 905-201-6600 x223 or mark@dmn.ca

Alternative DM Media (DRTV/Mobile/Text/Place) • Associations & Industry Organizations

Alternative DM Media (DRTV/Mobile/Text/Place)

Response has distributed more than 1,000 products from the biggest producers in the world.

BIMM DIRECT + DIGITAL

1101-175 Bloor Street East Toronto, ON M4W 3R8 p: 416-619-2241 f: 416-960-1480 e: mdaponte@bimm.com www.bimm.com Contact: Mike Da Ponte, President Award-winning, yes. But customerwinning first. Bimm is a direct and digital response agency that knows how to build brand and drive immediate results at the same time. We accomplish this by combining the art and science of direct response with the speed and engagement of digital solutions. What you get is a fresh approach which is more targeted, measured and optimized. With creative inspired by insight and tightly integrated across all channels. Elevating your acquisition, retention and customer value metrics to new heights. It all ads up to a smarter plan and a better ROI for your business. It’s what we’ve been doing for some of the nation’s biggest brands for over 30 years. And we’d welcome the opportunity to explore how we could do the same for you.

NORTHERN LIGHTS DIRECT RESPONSE TV

500-119 Spadina Ave Toronto, ON M5V 2L1 p: 416-593-6104 f: 416-593-7258 e: twilmarth@nldrtv.com www.nldrtv.com Contact: Tom Wilmarth, Director, Business Development

NORTHERN RESPONSE INTERNATIONAL LTD.

50 Staples Avenue Richmond Hill, ON L4B 0A7 p: 905-737-6698 f: 905-737-0099 e: steve.ma@nresponse.com www.northernresponse.com Contact: Steven Ma, New Business Development Northern Response is a worldwide leader in the direct response home shopping and retail product distribution industry. The company operates four separate sales divisions: Direct Response Television; Internet & Database Marketing; Retail Sales–Canada & USA and International Distribution. Over 25 years, Northern 8

Associations & Industry Organizations ACT CANADA

SPLICE SOFTWARE

220, 6125 - 11th Street SE Calgary, AB T2H 2L6 p: 403-648-9229 f: 403-720-5718 e: tracy@splicesoftware.com www.splicesoftware.com Contact: Tracy Bradley, Director Marketing & Client Care You’ve worked long and hard at customer acquisition - now what would you like your customers to do? At SPLICE we help our clients more actively engage with existing customers in order to achieve one or more of their desired business results. We make this possible through our Dialog Suite of Products and Services that allow you to create personalized communication strategies with human voice. Our Dialog Controller helps to manage your customer’s permissions and preferences to provide them with hypertargeted messages. Our Dialog Design, Builder and Director help you create and distribute messages that garner more response. And our Dialog Dashboard helps you to measure it all. SPLICE Data-Driven Dialogs™ - have a superior conversation with your customers.

TWIST IMAGE

407 McGill St, 2nd Fl Montreal, QC H2Y 2G3 p: 514-987-9992 f: 514-987-2229 e: studio@twistimage.com www.twistimage.com Contact: Mitch Joel, President

WILEY CANADA

6045 Freemont Blvd. Mississauga, ON L5H 2P5 p: 647-290-8573 f: 416-236-4448 e: ccote@wiley.com Contact: Christiane Cote, Manager, Custom Publishing

85 Mullen Drive Ajax, ON L1T 2B3 p: 905-426-6360 f: 905-619-3275 e: info@actcda.com Contact: Catherine Johnston, President & CEO

AFP OTTAWA CHAPTER

1485 Laperriere Avenue Ottawa, ON K1Z 7S8 p: 613-590-1412 f: 613-729-6206 e: shirley.trowbridge@thewillowgroup.com Contact: Shirley Trowbridge, Account Manager

AIM (ASSOCIATION OF INTEGRATED MARKETERS) 102-211 Columbia St Vancouver, BC V6A 2R5 p: 604-633-0033 f: 604-681-4545 e: info@youraim.ca www.youraim.ca

CANADIAN MARKETING ASSOCIATION 607-1 Concorde Gate Don Mills, ON M3C 3N6 p: 416-391-2362 f: 416-441-4062 e: hknobovitch@the-cma.org Contact: Heidi Knobovitch, Membership Marketing & Services

CONTACTNB

PO Box 162 Saint John, NB E2L 3X8 p: 506-672-2727 f: 506-672-2729 e: mike.bacon@contactnb.ca www.contactnb.ca Contact: Mike Bacon, Executive Director

DIRECT MARKETING ASSOCIATION OF TORONTO 2850 Lakeshore Blvd. W. P.O. Box 80002 Toronto, ON M8V 4A1 p: 416-502-0433 www.dmatoronto.org Contact: President

FLYER DISTRIBUTION STANDARDS ASSOCIATION 800-1255 Bay St Toronto, ON M5R 2A9

DM Industry Sourcebook 2014

Direct Marketing

Canada Post Recognized Mail Prep Software p: 416-922-0553 f: 416-922-8011 e: info@fdsa-canada.org www.fdsa-canada.org Contact: Tom Andrew, Chairman

Canada Post Recognized Mail Prep Software

INTERNATIONAL CUSTOMER SERVICE ASSOCIATION TORONTO

1170 Birchmount Rd Toronto, ON M1P 5E3 p: 416-354-4210 f: 416-752-8239 e: jleonard@cover-all.ca www.cover-all.ca Contact: John Leonard, VP Sales & Marketing Cover-All helps clients communicate with their customers and prospects better through data analysis, segmentation, exceptional quality variable imaging in a variety of standard and unique formats, and superior mailing and fulfillment services.

25 Royal Crest Court Unit 5 Markham, ON L3R 9X4 p: 905-477-5544 f: 905-940-1278 e: dolly@icsa.on.ca www.icsa.on.ca Contact: Dolly Konzelmann, President

INTERNATIONAL INTERNET MARKETING ASSOCIATION PO Box 4018, Vancouver Main 349 West Georgia St Vancouver, BC V3B 3Z4 e: president@iimaonline.org www.iimaonline.org Contact: Paula Skaper, President

MANITOBA CUSTOMER CONTACT ASSOCIATION 1000 Waverley St Winnipeg, MB R3G 2W1 p: 204-975-6464 f: 204-975-6460 e: info@mcca.mb.ca Contact: Cheryl Barsalou, CEO & Executive Director

TORONTO REGION BOARD OF TRADE 1 First Canadian Place, P.O. Box 60 Toronto, ON M5X 1C1 p: 416-862-4538 f: 416-366-2444 e: publications@bot.com www.bot.com

COVER-ALL COMPUTER SERVICES CORP

DATATECH SMARTSOFT INC.

29229 Canwood Street, Suite 110 Agoura, CA 91301-1503 p: 888-227-7221 f: 818-707-9333 e: sales@datatech.ca www.smartsoftcanada.com Contact: Steve Nelson Datatech SmartSoft provides industryleading software for address verification, address correction and postal resorting for Canada and the US. The all-new frameworks Canada provides the fastest, most cutting-edge SERP recognized Address Accuracy and Postal Presorting product on the market today. With powerful data management tools built-in, and an innovative new interface, it offers unrivalled functionality, speed and ease-of-use. Plus, for a limited time, we guarantee to save you at least $200 off any SERP Recognized presortation software you currently subscribe to.

Time to take a fresh look at your postal software?

If you are looking for US address correction and mailing software, we have you covered there too, with the CASS Certified AccuMail frameworks. Visit our website at www. smartsoftcanada.com for more information and to request your free product demos.

FLAGSHIP SOFTWARE LTD.

100 Fern Valley Crescent Richmond Hill, ON L4E 2J4 p: 905-773-7739 e: kristie@flagshipsoftware.com www.flagshipsoftware.com Contact: Kristi Kanitz, General Manager

NEOPOST CANADA

150 Steelcase Rd. W Markham, ON L3R 3J9 p: 905-475-3722 f: 905-475-7699 e: clachine@neopost.com www.neopost.ca Contact: Chris Lachine, Vice President, Sales For over 85 years, Neopost has been supplying Canadian businesses with quality mailing equipment. With unmatched reliability and customer service, we’re there when you need us to keep your mail moving. We strongly believe that mail can help our customers make a difference for their business. That is why we deliver more than products or technology, we deliver RESULTS. Our focus is on delivering superior value by focusing on your business needs. With solutions for incoming mail, document folding and inserting, parcel shipping and outgoing mail, we want to be your partner of choice and help you implement the best solutions for your business. Contact us today and we’ll gladly offer you a complimentary mail audit.

SwitchMe Offer! Transition from your current software and save $500 off your current price!*

With its clean, modern user interface, frameworks Canada from SmartSoft is the premier, SERP Recognized postal software. Get your demo today!

Direct Marketing

DM Industry Sourcebook 2014

try.smartsoft.ca/fresh 888.227.7221 contact@smartsoft.ca 9

CRM & BI System & Services • Customer Service & Contact Centre Services SM RESEARCH

301-327 Renfrew Dr Markham, ON L3R 9S8 p: 905-474-5271 f: 905-474-5293 e: jenniferscott@smres.com www.smres.com Contact: Jennifer Scott, Director, Client Services SM Research offers residential/business/ specialty lists (NA/Europe), wide selection of geo-demographics & ethnic conditions, low NIS rate, clean; CHAID Tree data mining for prospective leads; customer profiling/ segmentation; data cleansing/merge/ purge; Canada Post approved address verification/correction; list matching, telephone appending; trade area analysis/ location planning/site selection; geodemographic information appending; digital mapping.

CRM & BI System & Services

BALGORD SOFTWARE SOLUTIONS 202-2660 Sherwood Heights Dr Oakville, ON L6J 7Y8 p: 905-829-3541 e: abalgord@balgord.com Contact: Annette Balgord, Principal

BIMM DIRECT + DIGITAL

1101-175 Bloor Street East Toronto, ON M4W 3R8 p: 416-619-2241 f: 416-960-1480 e: mdaponte@bimm.com www.bimm.com Contact: Mike Da Ponte, President Award-winning, yes. But customer-winning first. Bimm is a direct and digital response agency that knows how to build brand and drive immediate results at the same time. We accomplish this by combining the art and science of direct response with the speed and engagement of digital solutions. What you get is a fresh approach which is more targeted, measured and optimized. With creative inspired by insight and tightly integrated across all channels. Elevating your acquisition, retention and customer value metrics to new heights. It all ads up to a smarter plan and a better ROI for your business. It’s what we’ve been doing for some of the nation’s biggest brands for over 30 years. And we’d welcome the opportunity to explore how we could do the same for you.

CUSTOMERLINK MARKETING

4711 Yonge St, Tenth Floor Toronto, ON M2N 6K8 p: 416.221.5055 c: 416.605.9043 f: 416.777.7801 e: apaterson@customerlink-mis.com www.customerlink-mis.com Contact: Alec Paterson, Managing Director

CVM MARKETING INC.

403-1881 Yonge St Toronto, ON M4S 3C4 p: 416-487-8200 x222 e: colin.tener@cvmmkt.com www.cvmmkt.com Contact: Colin Tener, VP, Business Development Customer Value Management is the art and science of identifying which customers and prospects represent the greatest potential value to your organization and the executional skills needed to realize that potential. CVM Marketing combines strong analytical skills and solid database design and hosting capabilities with extensive marketing experience to ensure that your marketing programs achieve your objectives. Our clients span a range of industries across North America, with B2C and B2B applications in Banking, Insurance, Telecommunications, Retail, Automotive, Fundraising, Pharmaceutical, Publishing, and Software.

KANTAR MEDIA

11 Madison Avenue, 12th Floor New York, NY 10010 p: 212-991-6115 f: 212-949-1963 h: 800-497-8450 e: maria.rivera@kantarmedia.com www.kantarmediana.com/Intelligence Contact: Maria Rivera, Account Services Interactive N.A. Comprehensive and timely online ad tracking services, tracking a growing list of 650 leading ad-supported Canadian websites covering thousands of brands in virtually all categories—everyday.

PITNEY BOWES SOFTWARE

26 Wellington Street East, Suite 500 Toronto, ON M5E 1S2 p: 416-594-5200 f: 416-594-5201 www.pbinsight.com Contact: Carolyn Kinzie, Director, Marketing Pitney Bowes Software helps organizations enable lifetime customer relationships. With our combination of industry leading data, software and expertise Pitney Bowes

Software has a long standing history of helping many top brands enhance their marketing efforts and increase campaign ROI. Contact us to learn more about how Pitney Bowes Software can help do the same for your business.

SALESBOOM INC.

1096 Queen St, Suite 202 Halifax, NS B3H 2R9 p: 902-446-4857 f: 902-446-4850 e: info@salesboom.com www.salesboom.com Contact: Rami Hamodah, President and Co-founder

Customer Service & Contact Centre Services ADVANTAGE COMMUNICATIONS INC.

1-265 Brackley Point Rd Charlottetown, PE C1E 2A3 p: 902-892-1585 f: 902-894-8479 e: kmacphee@advantagecall.com Contact: Kent MacPhee, President & CEO We are a global boutique BPO service provider with 5 operations in Eastern Canada and Jamaica. We are guided by our key principles of being high quality, value-driven, and partnership-focused. Let our expert teams show you how we earned our reputation for being gurus in customer experience within the telecommunications industry.

ANSWERPLUS INC.

10 Canmotor Avenue Toronto, ON M8Z 4E5 p: 416-503-8888 f: 416-503-4499 e: dlloyd@answerplus.ca www.answerplus.ca Contact: Dana Lloyd, VP Sales & Mktg

BARBADOS INVESTMENT & DEVELOPMENT CORP

1010-105 Adelaide Street W Toronto, ON M5H 1P9 p: 416-214-9919 f: 416-214-9815 e: toronto@investbarbados.org www.investbarbados.org Contact: Kenneth Campbell

DM Industry Sourcebook 2014

Direct Marketing

Customer Service & Contact Centre Services BLUE OCEAN CONTACT CENTRES

400-7051 Bayers Rd Halifax, NS B3L 4V2 p: 902-722-3300 f: 902-722-3301 e: aobrien@blueocean.ca www.blueocean.ca Contact: Andrew O’Brien, President & COO

CENTTRIC MARKETING SYSTEMS 5-480 Hood Rd Markham, ON L3R 9Z3 p: 905-513-1414 f: 905-513-1416 e: sgilpin@centtric.com www.centtric.com Contact: Steve Gilpin, President

CUSTOMER SERVICE CANADA INC. 246 Waterloo Street London, ON N6B 2N4 p: 519-659-9300 f: 519-659-8164 e: tmedzon@csci.org www.customerservicecanada.ca Contact: Ted Medzon, President

EQUINOX MARKETING SERVICES

104-9045 Cote de Liesse Dorval, QC H9P 2M9 p: 514-636-2229 x3372 f: 514-636-9941 e: ttaylor@equinoxtm.com www.equinoxtm.com Contact: Denis Garneau, Vice President – Contact Center Solutions

EXTEND COMMUNICATIONS INC 24 Darling Street Brantford, ON N3T 2K2 p: 519-759-6820 f: 519-754-1994 e: info@extendcomm.com www.extendcomm.com Contact: Scott Lyons, President

FSA GROUP, THE - A division of the DATA Group of Companies

1351 Rodick Rd Markham, ON L3R 5K4 p: 905-513-6003 f: 905-513-6001 e: jleedy@datagroup.ca www.thefsagroup.com Contact: Jennifer Leedy, Direct Marketing Sales Director The FSA Group offers a full range of Contact Centre Services. Our inbound services include customer service and support, help desk, concierge service, order taking/order entry, rebate processing as well as webbased email services. Outbound services Direct Marketing

DM Industry Sourcebook 2014

include product recall and availability, lead and appointment generation, customer surveys and audits. All of these services are backed up by comprehensive direct marketing and fulfillment that includes a full-service creative team.

e: jlandriault@sensusinc.com www.sensusinc.com Contact: Jean-Francois Landriault, Director of Sales

HGS CANADA

82 Hillstrom Ave Charlottetown, PE C1E 2C6 f: 902-629-1329 www.teamhgs.com Contact: John Hooper, SVP, Business Development & Marketing

ICT CANADA MARKETING INC 720 Coverdale Rd Riverview, NB E1B 3L8 p: 506-387-9050 f: 506-382-1851 e: malpern@ictgroup.com www.ictgroup.com Contact: Mark Alpern

INTELLIRESPONSE SYSTEMS

200-425 Adelaide St W Toronto, ON M5V 3C1 p: 416-214-9337 e: mdufton@intelliresponse.com Contact: Mike Dufton, President & CEO

LIVEXCHANGE

292 McCaffrey Road Suite 1B Newmarket, ON L3X 1J4 p: 905-953-8939 f: 905-657-8053 e: brianpritchard@rogers.com Contact: Brian Pritchard, CEO

ONPATH BUSINESS SOLUTIONS INC. 1165 Kenaston St Ottawa, ON K1B 3N9 p: 613-564-6565 f: 613-842-4150 e: mknight@onpath.com www.onpath.com Contact: Marty Knight, VP Marketing

OTC SYSTEMS LTD

416 Tecumseh Ave E London, ON N6C 1T5 p: 888-438-1682 f: 888-438-1682 e: dm@otcsystems.com Contact: Tim Graham, President

SENSUS COMMUNICATION SOLUTIONS INC. 1-2333 Wyecroft Road Oakville, ON L6L 6L4 p: 905-827-7200 f: 905-827-4514

SIMPRO SOLUTIONS

100 Consilium Place, Suite 601 Toronto, ON M1H 3E3 p: 416-915-9571 f: 866-657-7169 e: info@simprosolutions.com www.simprosolutions.com Contact: Tony Nadra, President Simpro Solutions is a worldwide solutionsbased business process outsourcer (BPO) providing Call Centre and Back-Office services, including: 7/24 inbound Customer Care, Outbound Telemarketing, Inbound Sales and Marketing, Data Entry & Help Desk Support. Simpro is a privately held company headquartered out of Toronto with over 2000 seats spanning across 8 centres in 5 countries including Mexico, India, Costa Rica, Ecuador & the Philippines. Using ISO and COPC compliant framework and PCI certified, Simpro serves a diverse portfolio of Fortune 500 customers with a focus on the telecommunications, financial services, retail and the utilities industries

SPLICE SOFTWARE

220, 6125 - 11th Street SE Calgary, AB T2H 2L6 p: 403-648-9229 f: 403-720-5718 e: tracy@splicesoftware.com www.splicesoftware.com Contact: Tracy Bradley, Director Marketing & Client Care You’ve worked long and hard at customer acquisition - now what would you like your customers to do? At SPLICE we help our clients more actively engage with existing customers in order to achieve one or more of their desired business results. We make this possible through our Dialog Suite of Products and Services that allow you to create personalized communication strategies with human voice. Our Dialog Controller helps to manage your customer’s permissions and preferences to provide them with hyper-targeted messages. Our Dialog Design, Builder and Director help you create and distribute messages that 11

Call Centres/Contact Centres/Customer Services • Database Marketing/Loyalty Marketing Specialists garner more response. And our Dialog Dashboard helps you to measure it all. SPLICE Data-Driven Dialogs™ - have a superior conversation with your customers. 101, 4609 23rd St Vernon, BC V1T 4K7 p: 800-446-2095 e: inform@sqmgroup.com www.sqmgroup.com Contact: Mike Desmarais, President

more than 20 countries and regions including the U.S. and Canada. With strong and experienced R&D capability, we can offer our partners with total development solutions, from product concept to design. Over the past years, we have been working closely with many international companies and some wellknown brands on ODM/OEM basis and all of our products are compatible with Plantronics and GN Netcom (Jabra) at 50% less.

SYKES ENTERPRISES LTD

UPSTREAM WORKS SOFTWARE LTD.

SQM GROUP

720 Coverdale Road Riverview, NB p: 506-386-0410 f: 506-3891664 e: dustin.chandler@sykes.com www.sykes.com

TAYLOR REACH GROUP INC., THE

55 Nugget Ave., Suite 217 Toronto, ON M1S 3L1 p: 416-979-8692, x201 e: jcockerill@thetaylorreachgroup.com www.thetaylorreachgroup.com Contact: John Cockerill, President Strategic call and contact centre consulting. Offices in Toronto, Atlanta, New York, Sydney Australia. Over 14,000 agent positions globally operate using TRG designed operational models. Services include: project based consulting, managed services, interim management, third party quality assurance, business plan reviews and opinions, location and equipment selection and management.

TIGERTEL COMMUNICATIONS INC. 308-2800 Skymark Ave Mississauga, ON L4W 5A6 p: 1-800-218-5855 e: sales@tigertel.com www.tigertelutr.com

UNLIMITEDHEADSETS

2910 South Sheridan Way Toronto, ON L6J 7L9 p: 1-866-623-2359 f: 1-866-451-2021 e: sales@unlimitedheadsets.com www.unlimitedheadsets.com Unlimited Headsets.com, with over 14 years of experience, is a professional headset manufacturer and distributor of a wide range of headset products including Accutone and Clrtone. We mainly provide our customers with comfortable, durable, innovative and high quality call center products. Our focus is on durable high quality call center headsets throughout 12

8000 Jane Street East Tower, 2nd Floor Vaughan, ON L4K 5B8 p: 905-660-0969 f: 905-660-8769 e: sales@upstreamworks.com www.upstreamworks.com Contact: Rob McDougall, President and Co-Founder

VEREQUEST

127 Peters Drive Fredericton, NB E3G 0G7 p: 416-362-6777 ext. 222 e: soatway@verequest.com www.verequest.com Contact: Sharon Oatway, President & CEO VereQuest helps companies refine the customer experience via telephone, email, webchat, or face-to-face. Our multidisciplined, multi-channel approach helps you listen to the clues customers leave with every interaction. Our secure proprietary technology enables us to deliver specific, unbiased and actionable insight to drive a superior experience.

XENTRAX CONTACT CENTRE SOLUTIONS INC.

6777 Invader Cres. Mississauga, ON L5T 2B6 p: 905-362-2229 f: 905-565-1181 e: lisal@xentrax.com Contact: Jose Fernandez, Contact Centre Management

DATABASE MARKETING/ LOYALTY MARKETING SPECIALISTS AIMIA

2845 Matheson Blvd. E Mississauga, ON L4W 5K2 p: 905-214-8419 f: 905-214-8693

e: Gordon.Ross@aimia.com www.aimia.ca Contact: Gordon Ross, VP Business Development Aimia’s Proprietary Loyalty Service now incorporates Carlson Marketing’s global loyalty marketing services and builds on the company’s heritage by leveraging its global footprint to deploy our full suite of loyalty management services to manage hundreds of the world’s largest and most successful customer and business loyalty initiatives. We deliver our loyalty expertise across all vertical industries, geographies and channels for both consumer and business-to-business brands. As leading innovators in digital, mobile and social media marketing, we deliver leading-edge loyalty solutions for our clients. And help you get closer to your best customers, employees and channel partners.

AIR MILES REWARD PROGRAM

438 University Ave Suite 600 Toronto, ON M5G 2L1 p: 416-552-2213 f: 416-733-1313 Contact: John-Paul Newbigging, Manager, Rewards

BASSETT DIRECT

91 Granton Dr. Richmond Hill, ON L4B 2N5 p: 905-882-4740 f: 905-882-8905 e: richb@bassettdirect.ca www.bassettdirect.ca Contact: Rich Bassett, President

BIMM DIRECT + DIGITAL

1101-175 Bloor Street East Toronto, ON M4W 3R8 p: 416-619-2241 f: 416-960-1480 e: mdaponte@bimm.com www.bimm.com Contact: Mike Da Ponte, President Award-winning, yes. But customer-winning first. Bimm is a direct and digital response agency that knows how to build brand and drive immediate results at the same time. We accomplish this by combining the art and science of direct response with the speed and engagement of digital solutions. What you get is a fresh approach which is more targeted, measured and optimized. With creative inspired by insight and tightly integrated across all channels. Elevating your acquisition, retention and customer DM Industry Sourcebook 2014

Direct Marketing

Database Marketing/Loyalty Marketing Specialists value metrics to new heights. It all ads up to a smarter plan and a better ROI for your business. It’s what we’ve been doing for some of the nation’s biggest brands for over 30 years. And we’d welcome the opportunity to explore how we could do the same for you.

CANADADIRECT DATABASE MARKETING INC.

743 av Renaud Dorval, QC H9P 2N1 p: 514-422-8585 f: 514-422-8835 Contact: Alain Harari, President

CLEANLIST.COM INC.

787 Industrial Rd. London, ON N5V 4J4 p: 519-438-6894 f: 866-805-9761 e: support@cleanlist.com www.cleanlist.com Contact: Jeff Bisset, President

CORNERSTONE GROUP OF COMPANIES

20 Eglinton Ave W, 4th Fl Toronto, ON M4R 1K8 p: 416-932-9555 f: 416-932-9566 e: info@ctonecanada.com www.cstonecanada.com Contact: Bob Coles, Chief Operating Officer

CUSTOMERLINK MARKETING

4711 Yonge St, Tenth Floor Toronto, ON M2N 6K8 p: 416.221.5055 c: 416.605.9043 f: 416.777.7801 e: apaterson@customerlink-mis.com www.customerlink-mis.com Contact: Alec Paterson, Managing Director

Direct Marketing

DM Industry Sourcebook 2014

CUSTOMETRICS, INC.

DATA DIRECT GROUP INC.

CVM MARKETING INC.

DATA FIX

30 East Beaver Creek, #218 Richmond Hill, ON L4B 1J2 p: 905-886-4161 f: 905-886-9040 e: dbeaton@custometrics.com www.custometrics.com Contact: David Beaton, Sr. Partner, CEO Custometrics: a team of analytical and strategic experts with state-of-the-art skills in customer and market analysis. We help our clients make the tough decisions that can most effectively build their businesses. From our breakthrough product, Ad-Catalyst, which measures, predicts and optimizes all forms of marketing-communication activity, to our 1:1 Optimization solutions, to our segmentation and market structure insight tools, Custometrics delivers customized decision support tools. 403-1881 Yonge St Toronto, ON M4S 3C4 p: 416-487-8200 x222 e: colin.tener@cvmmkt.com www.cvmmkt.com Contact: Colin Tener, VP, Business Development Customer Value Management is the art and science of identifying which customers and prospects represent the greatest potential value to your organization and the executional skills needed to realize that potential. CVM Marketing combines strong analytical skills and solid database design and hosting capabilities with extensive marketing experience to ensure that your marketing programs achieve your objectives. Our clients span a range of industries across North America, with B2C and B2B applications in Banking, Insurance, Telecommunications, Retail, Automotive, Fundraising, Pharmaceutical, Publishing, and Software.

75 Superior Blvd Mississauga, ON L5T 2X9 p: 905-564-0150 f: 905-564-6621 e: Debbie@datadirect.ca www.datadirect.ca Contact: Debbie Major Proudly Canadian owned and operated - Data Direct Group Inc. is fast becoming one of the largest and most diversified service providers in the industry. Now with the onsite digital and offset printing capabilities we continue our long tradition of excellent customer service, accurate work and competitive pricing. Data Direct welcomes clients from all types of businesses with any size of project. From Design to Printing to Processing and even Fulfillment - find out how Data Direct can partner with you to ensure your success! 600-8 King St E Toronto, ON M5C 1B5 p: 416-363-8170 f: 416-363-8603 e: info@datafix.com www.datafix.com Contact: Hans Wobbe, President

DATATECH SOFT INC.

29229 Canwood Street, Suite 110 Agoura, CA 91301-1503 p: 888-227-7221 f: 818-707-9333 e: sales@datatech.ca www.smartsoftcanada.com Contact: Tom Zajac Datatech SmartSoft provides industryleading software for address verification, address correction and postal resorting for Canada and the US. The all-new frameworks Canada provides the fastest, most cutting-edge SERP recognized Address Accuracy and Postal

Database Marketing/Loyalty Marketing Specialists Presorting product on the market today. With powerful data management tools built-in, and an innovative new interface, it offers unrivalled functionality, speed and ease-of-use. Plus, for a limited time, we guarantee to save you at least $200 off any SERP Recognized presortation software you currently subscribe to. If you are looking for US address correction and mailing software, we have you covered there too, with the CASS Certified AccuMail frameworks. Visit our website at www. smartsoftcanada.com for more information and to request your free product demos.

FSA GROUP, THE - A division of the DATA Group of Companies

1351 Rodick Rd Markham, ON L3R 5K4 p: 905-513-6003 f: 905-513-6001 e: jleedy@datagroup.ca www.thefsagroup.com Contact: Jennifer Leedy, Direct Marketing Sales Director The FSA Group provides expert data processing support through services including file cleansing, parsing, merge/ purge, data entry, Address Accuracy, National Change of Address (NCOA) and postal sorting for Canada and the U.S. Variable data and images can be programmed and formatted to print highly personalized pieces, effectively bridging the gap between your product/ customer/transactional database and the latest digital print technology. The result is targeting, timely communication that is relevant yet affordable.

HELICOPTER GROUP, THE

200 West Beaver Creek Rd Richmond Hill, ON L4B 1B4 p: 905-731-2440 f: 905-731-4070 e: gd227@thehelicoptergroup.com www.thehelicoptergroup.com Contact: Gary Dubenofsky, VP, Sales

HKA DATA PROCESSING LTD.

#6-3555 14th Avenue Markham, ON L3R 0H5 p: 905-479-8661 f: 905-479-8665 e: kevin@hkadata.com www.hkadata.com Contact: Kevin Andrien, President

ICOM, A DIVISION OF EPSILON

41 Metropolitan Rd Toronto, ON M1R 2T5 p: 416-297-7887 f: 416-297-1341 e: tony.rizzuto@epsilon.com www.epsilontargeting.com Contact: Tony Rizzuto, Senior Director Direct Response ICOM, a division of Epsilon Targeting Is a full service provider of consumer data, targeted lists, segmentation solutions and analytical services for direct response sectors including financial services, non-profit, automotive and publishing In addition to consumer packaged goods, pharmaceutical and market research. Recognized as a leader in household based 1:1 targeted marketing solutions designed to enhance integrated marketing Initiatives and drive return on Investment. ICOM is proprietary owner of Canadaâ€™s largest permission based offline and online marketing database TargetSourceâ„˘.

INBOX MARKETER

381 Woolwich St Guelph ON N1H 3W8 p: 877-994-6664 e: sales@inboxmarketer.com @inbox_marketer www.inboxmarketer.com Contact: Geoff Linton, VP Sales & Marketing Inbox Marketer is a leading digital messaging company that helps Fortune 500 organizations and top brands across North America connect their Channels, Devices, Data and Strategy to build online communities of customers and prospects. We make it easier for digital marketers to integrate their digital channels and measure response on each of them.

INFOCANADA

of 1.5 million Canadian businesses and 12 million Canadian consumers sets the industry standard. In fact, our data powers the top 5 Internet search engines and 90% of in-vehicle navigation systems in North America. Along with our data-driven solutions including lists, data hygiene and data append solutions, our email marketing services and social media analytics will help businesses enter new markets and grow in existing markets all while building stronger customer relationships.

INTERACT DIRECT MARKETING INC. 787 Industrial Rd London, ON N5V 4J4 p: 800-790-6245 f: 519-439-9869 e: info@interactdirect.com www.interactdirect.com Contact: Jeffrey Bisset, President

JSI DATA SYSTEMS LIMITED

85 Auriga Dr Nepean, ON K2E 7Z2 p: 613-727-9353 f: 613-727-0372 e: janet@jsidata.ca www.jsidata.ca Contact: Janet Black Evans, Director of Sales & Marketing

MARKET FOCUS DIRECT

207-550 Alden Rd Markham, ON L3R 6A8 p: 905-477-0801 f: 905-477-4473 e: pgaynor@market-focus.com www.market-focus.com Contact: Paul Gaynor, President

MLS DATA MANAGEMENT SOLUTIONS

1920 Yonge St, 2nd Fl Toronto, ON M4S 3E2 p: 416-572-7717 f: 416-572-7501 e: chitt@mlsc.com www.mlsc.com Contact: Chris Hitt, Senior Account Director MLS Data Management Solutions exists to help companies make the most from their data. We help you collect, integrate, organize, store and interpret the data your business generates. Through these processes, data becomes knowledge. We then utilize this knowledge to grow your business. Our experts do the best technical, behind-the-screen work for you. So you DM Industry Sourcebook 2014

Direct Marketing

Database Marketing/Loyalty Marketing Specialists • Data Mining/Analytics/Segmentation/Modelling can focus on what it is that you do best, running your business. Ready to transform your data into profit?

PITNEY BOWES BUSINESS SOFTWARE

26 Wellington Street East, Suite 500 Toronto, ON M5E 1S2 p: (416) 594-5200 f: (416) 594-5201 www.pbinsight.com Contact: Carolyn Kinzie, Director, Marketing Pitney Bowes Software helps organizations enable lifetime customer relationships. With our combination of industry leading data, software and expertise Pitney Bowes Software has a long standing history of helping many top brands enhance their marketing efforts and increase campaign ROI. Contact us to learn more about how Pitney Bowes Software can help do the same for your business.

SOUTHPORT DATA

100-2820 14th Ave Markham, ON L3R 0S9 p: 905-940-0190 f: 905-940-0192 www.southportdata.ca Contact: Ray South, President

SPLICE SOFTWARE

220, 6125 - 11th Street SE Calgary, AB T2H 2L6 p: 403-648-9229 f: 403-720-5718 e: tracy@splicesoftware.com www.splicesoftware.com Contact: Tracy Bradley, Director Marketing & Client Care You’ve worked long and hard at customer acquisition - now what would you like your customers to do? At SPLICE we help our clients more actively engage with existing customers in order to achieve one or more of their desired business results. We make this possible through our Dialog Suite of Products and Services that allow you to create personalized communication strategies with human voice. Our Dialog Controller helps to manage your customer’s permissions and preferences to provide them with hyper-targeted messages. Our Dialog Design, Builder and Director help you create and distribute messages that garner more response. And our Dialog Dashboard helps you to measure it all. SPLICE Data-Driven Dialogs™ - have a superior conversation with your customers.

Direct Marketing

DM Industry Sourcebook 2014

Reward Cards; Mobile Services; Print & Web; Lettershop; Direct and Bulk Mail Services; Call Centre Services; Warehousing, Kitting & Fulfillment Services.

integrated marketing TCP INTEGRATED MARKETING

304-515 Consumers Road Toronto, ON M2J 4Z2 p: 416-493-0333 x224 f: 416-493-2888 e: ataylor@tcpdirect.com www.tcpdirect.com Contact: Allison Taylor, President CREATE, IMPLEMENT AND MEASURE We at TCP are an easy-going, down to earth bunch who are also are very good at what we do. We believe that what is good for our client is ultimately good for us. That’s why we always put our clients’ interests first, it’s part of our integrity. Our success is based on the ability to clearly create, implement and measure our client s strategic and marketing objectives and most importantly, we believe in accountability. Our job is to help grow our clients’ business by building, broadening and deepening a strong relationship between their brand and their existing and prospective customers.

The Hunt Group l The Rebate Company

5875 Whittle Rd. Mississauga, ON L4Z 2H4 p: (800) 365-4844 f: (905) 890-7844 e: Sales@HuntMarketingServices.com www.HuntMarketingServices.com Contact: Andre Cohen, Director, Business Development, ext. 233 TheHuntGroup (THG) is a Consumer Engagement company which offers a wide range of marketing support services across the breadth of consumer’s interaction with your brand, from driving traffic to retail; to making purchase incentive offers a more rewarding experience to exceptional fulfillment performance...and everything we do is based on Best Practice processes. We provide complete ‘in the box’ services, from concept and design to full turn-key solutions. Our mobile, instant online reward & fulfillment services are supported by online, real-time reporting - and everything we do is based on Best Practice process. SERVICES OFFERED: Online & Mail-In Rebate and Reward Management; Gift Cards from leading Canadian Retailers & Customizable Pre-Paid MasterCard®, Visa® & American Express®

ZONE MARKETING GROUP

850 Caribou Valley Circle Newmarket, ON L3X 1X1 p: 416-619-0300 f: 647-477-6964 e: info/dpitselis@zonemarketinggroup.ca www.zonemarketinggroup.ca Contact: Dennis Pitselis, President

Data Mining/Analytics/ Segmentation/ Modelling AIMIA

2845 Matheson Blvd. E Mississauga, ON L4W 5K2 p: 905-214-8419 f: 905-214-8693 e: Gordon.Ross@aimia.com www.aimia.ca Contact: Gordon Ross, VP Business Development Aimia’s Proprietary Loyalty Service now incorporates Carlson Marketing’s global loyalty marketing services and builds on the company’s heritage by leveraging its global footprint to deploy our full suite of loyalty management services to manage hundreds of the world’s largest and most successful customer and business loyalty initiatives. We deliver our loyalty expertise across all vertical industries, geographies and channels for both consumer and business-to-business brands. As leading innovators in digital, mobile and social media marketing, we deliver leading-edge loyalty solutions for our clients. And help you get closer to your best customers, employees and channel partners.

BOIRE FILLER GROUP

310-1101 Kingston Road Pickering, ON L1V 1B5 p: 905-837-0005 f: 905-837-2199 e: richb@boirefillergroup.com www.boirefillergroup.com Contact: Richard Boire, Partner The Boire Filler Group is a consulting 15

Data Mining/Analytics/Segmentation/Modelling firm offering data mining and database marketing services to companies throughout North America. With 40 years of experience in developing and implementing data-driven solutions for a diverse range of clients, our marketing expertise provides the basis for identifying the appropriate strategies to make our database solutions deliver outstanding results.

CONSUMER INTELLIGENCE GROUP

431 Richmond Street East Toronto, ON M5A 1R1 p: 416-367-2444 ext 234 e: Tim.Leys@ConsumerIG.com www.consumerIG.com Contact: Tim Lets, Partner, Sales & Strategy

COVER-ALL COMPUTER SERVICES CORP 1170 Birchmount Rd Toronto, ON M1P 5E3 p: 416-354-4210 f: 416-752-8239 e: jleonard@cover-all.ca www.cover-all.ca Contact: John Leonard, VP Sales & Marketing Cover-All helps clients communicate with their customers and prospects better through data analysis, segmentation, exceptional quality variable imaging in a variety of standard and unique formats, and superior mailing and fulfillment services.

CUSTOMERLINK MARKETING

4711 Yonge St, Tenth Floor Toronto, ON M2N 6K8 p: 416.221.5055 c: 416.605.9043 f: 416.777.7801 e: apaterson@customerlink-mis.com www.customerlink-mis.com Contact: Alec Paterson, Managing Director

CVM MARKETING INC.

FSA DATALYTICS

1351 Rodick Rd Markham, ON L3R 5K4 p: 905-513-5040 f: 905-513-6001 e: jacobc@fsadatalytics.com www.fsadatalytics.com Contact: Jacob Ciesielski, Partner Our Marketing Intelligence Platform will quickly help your organization reap the benefits of; Improved ROI, Increased Customer Value, Reduced Customer Attrition, Maximized Cross-Sell and Up-Sell Opportunities and Optimized Acquisitions. Custom customer clusters and robust predictive modeling can be delivered in days instead of weeks.

ICOM, A DIVISION OF EPSILON TARGETING ENVIRONICS ANALYTICS

55 York Street, 10th Floor Toronto, ON M4J 1R7 p: 416-969-2733 f: 416-920-1068 e: julia.vasilev@environicsanalytics.ca www.environicsanalytics.ca Contact: Julia Vasilev, Marketing Manager Environics Analytics is the premier marketing services and data analytics company in Canada. Specializing in segmentation, site modeling and custom analytics, the Toronto-based company provides data-driven market insights to help clients find and keep their customers. It has the most experienced team of micromarketing experts in Canada, and is a member of the Environics Group, a

• Predictive Analytics • Customer Value Management • Data Management • Business Intelligence Reporting

unique alliance of companies dedicated to providing intelligent research, analytics and communications. To learn more about Environics Analytics, please visit our website at www.environicsanalytics.ca

41 Metropolitan Rd Toronto, ON M1R 2T5 p: 416-297-7887 f: 416-297-1341 e: tony.rizzuto@epsilon.com www.epsilontargeting.com Contact: Tony Rizzuto, Senior Director Direct Response ICOM, a division of Epsilon Targeting Is a full service provider of consumer data, targeted lists, segmentation solutions and analytical services for direct response sectors including financial services, non-profit, automotive and publishing In addition to consumer packaged goods, pharmaceutical and market research. Recognized as a leader in household based 1:1 targeted marketing solutions designed to enhance integrated marketing Initiatives and drive return on Investment. ICOM is proprietary owner of Canada’s largest permission based offline and online marketing database TargetSource™.

SM RESEARCH

301-327 Renfrew Dr Markham, ON L3R 9S8 p: 905-474-5271 f: 905-474-5293 e: jenniferscott@smres.com www.smres.com Contact: Jennifer Scott, Director, Client Services DM Industry Sourcebook 2014

Direct Marketing

Data Mining/Analytics/Segmentation/Modelling • Direct Marketing Agency SM Research offers residential/business/ specialty lists (NA/Europe), wide selection of geo-demographics & ethnic conditions, low NIS rate, clean; CHAID Tree data mining for prospective leads; customer profiling/ segmentation; data cleansing/merge/ purge; Canada Post approved address verification/correction; list matching, telephone appending; trade area analysis/ location planning/site selection; geodemographic information appending; digital mapping.

TARGEO

394 Orenda Rd E Brampton, ON L6T 1G9 p: 905-799-5920 f: 905-799-5921 e: mcculloughg@transcontinental.ca www.targeo.ca Contact: Geoff McCullough, General Manager Unaddressed Mail Management, Alternative Mail Services, Coupons, Sampling, Coop Mail, Flyer Issuer, Targeting Thru Data Mining, Segmentation, Analytics, Data Warehouse, GIS, Geodemographics, Location Intelligence , Data Management, Entry, Merge-Purge Enhancement, Appending of Data, Geographics, etc, DM Printing Specialist (Flyers, Catalogues, etc)

Direct Marketing Agency ABER GROUP, THE

120 Eglinton Avenue East, Suite 202 Toronto, ON M4P 1E2 p: 416-322-2909 f: 416-488-1689 e: jay@abergroup.com www.abergroup.com Contact: Jay Aber, President

AIMIA

DM Industry Sourcebook 2014

successful customer and business loyalty initiatives. We deliver our loyalty expertise across all vertical industries, geographies and channels for both consumer and business-to-business brands. As leading innovators in digital, mobile and social media marketing, we deliver leading-edge loyalty solutions for our clients. And help you get closer to your best customers, employees and channel partners.

e: apaterson@customerlink-mis.com www.customerlink-mis.com Contact: Alec Paterson, Managing Director

ALLEGRA MARKETING PRINT DESIGN

295 Hymus Blvd. Pointe-Claire, QC H9R 6A5 p: 514-693-9900 f: 514-693-9960 e: donbaker@dtcdirect.ca www.dtcdirect.ca Contact: Don Baker, President

37 Sandiford Drive Stouffville, ON L4A 7X5 p: 905-642-8161 f: 905-642-8166 e: stephen@allegrayorkregion.com www.allegrayorkregion.com Contact: Stephen Crawley, Owner

AMBUCOM

235 Nugget Avenue, Unit 17 Toronto, ON M4C 3P4 p: 416-408-0112 e: raj.thayalan@ambucom.com www.ambucom.com Contact: Raj Thayalan, President

BIMM DIRECT + DIGITAL

1101-175 Bloor Street East Toronto, ON M4W 3R8 p: 416-619-2241 f: 416-960-1480 e: mdaponte@bimm.com www.bimm.com Contact: Mike Da Ponte, President Award-winning, yes. But customer-winning first. Bimm is a direct and digital response agency that knows how to build brand and drive immediate results at the same time. We accomplish this by combining the art and science of direct response with the speed and engagement of digital solutions. What you get is a fresh approach which is more targeted, measured and optimized. With creative inspired by insight and tightly integrated across all channels. Elevating your acquisition, retention and customer value metrics to new heights. It all ads up to a smarter plan and a better ROI for your business. It’s what we’ve been doing for some of the nation’s biggest brands for over 30 years. And we’d welcome the opportunity to explore how we could do the same for you.

CUSTOMERLINK MARKETING 4711 Yonge St, Tenth Floor Toronto, ON M2N 6K8 p: 416.221.5055 c: 416.605.9043 f: 416.777.7801

DATA GROUP OF COMPANIES

80 Ambassador Dr Mississauga, ON L5T 2Y9 Contact: Melanie Cunningham, VP, Marketing & Brand Solutions

DTC DIRECT

GILMORE GLOBAL LOGISTICS

120 Herzberg Rd Kanata, ON K2K 3B7 Contact: Robert Gilmore, President

INNOVATIVE RESPONSE MARKETING INC.

2825 Argentia Road, Unit #4 Mississauga, ON L5N 8G6 p: 905-826-1411 f: 905-826-1450 e: mstephens@innovativeresponse.ca www.innovativeresponse.ca Contact: Mark Stephens, President

JR DIRECT RESPONSE

4917 Delta St Delta, BC V4K 2V1 p: 604-940-0277 f: 604-946-1419 e: krisgibson@jrdirect.com www.jrdirect.com Contact: Kris Gibson, President

KEYS DIRECT MARKETING & COMMUNICATIONS

2580 Innes Rd Ottawa, ON K1B 4Z6 p: 613-841-9850 f: 613-841-9851 e: alison@keysdirect.com www.keysdirect.com Contact: Alison Keys, President

M MARKETING INC.

49 Ontario St., Suite 301 Toronto, ON M5A 2V1 p: 416-359-0311 f: 416-359-0314 e: peterm@mmarketinginc.com www.mmarketinginc.com Contact: Peter McGoey Driving behaviour and building brands 17

Direct Marketing Agency is at the heart of everything M does. Our goal is to delver big results to clients. We’re experts in creating integrated, strategically sound marketing campaigns for industry leaders, including: Visa, Moneris, Sears, and CIL. To make your marketing dollars work harder, visit www.mmarketinginc.com today.

no substance. And insight is just guessing unless informed by data. We apply this to everything we do; CRM, loyalty, DRTV and direct marketing.

PINCH & DASH MARKETING SERVICES

26-2140 Winston Park Drive Oakville, ON L6H 5V5 p: 905-829-8840 f: 905-829-0211 e: mary@pinchanddash.com www.pinchanddash.com Contact: Mary Zizek, Creative Director Led by principals with strategic marketing principles, P&D is in the business of building profitable relationships with our clients. We do so by providing marketing solutions that communicate, captivate and motivate. Whether the solution is online or offline, P&D has the right ingredients to impact your bottom line.

RAPP CANADA

1200-33 Bloor St E Toronto, ON M4W 3H1 p: 416-972-7720 e: paul.tedesco@rappcanada.com www.rappcanada.com Contact: Paul Tedesco, Vice President At Rapp, a division of DDB Canada, data ignites creativity. We believe that these days, if you want the $$, you can’t just call people to action. You need to inspire action; to do that you need creativity. But, creativity without insight is all style and

SQUAREKNOT

600-438 University Avenue Toronto, ON M5G 2L1 p: 416-522-2094 f: 416-733-1993 SquareknotAgency.com Contacts: Di Cullen, President/ Sarah Simpson, Chief Client Officer Squareknot™ is an award-winning communications agency with expertise in building deeper customer loyalty through multichannel direct marketing solutions. Squareknot’s team helps clients establish lasting connections between brands and people using insight-driven and customerrelevant experiences across a mix of online and offline marketing channels. Squareknot serves B2B and B2C companies in North America, including major names such as the AIR MILES Reward Program, Canada Post Corporation and Charter Communications. Squareknot also works with prominent AIR MILES Reward Program Sponsor brands such as BMO Bank of Montreal, Safeway and Shell. Squareknot is owned by LoyaltyOne, Co., a member of the Alliance Data family of companies.

STEPHEN THOMAS LTD

501-184 Front St E Toronto, ON M5A 4N3 p: 416-690-8801 f: 416-690-7256 e: stevet@stephenthomas.ca www.stephenthomas.ca Contact: Steve Thomas, Chair and Creative Director

STRATAFLY

300-129 Spadina Ave Toronto, ON M5V 2L3 p: 416-593-0420 f: 416-593-6656 www.stratafly.com Contact: Dave Mathews, Managing Director

integrated marketing TCP INTEGRATED MARKETING

TRICO EVOLUTION

1390 Startop Road Ottawa, ON K1B 4V7 p: 613-749-1767 f: 613-749-5835 www.tricoevolution.com email: odixon@tricoevolution.com Contact: Olivia Dixon, Marketing Manager squareknotagency.com

18 SQUAREKNOT XXXXXXXXXXXXXX

DM Industry Sourcebook 2014

SQ_DMXX Sourcebook_Ad_CS1 x XX IN/PX

Client

Direct Marketing

Distribution & Delivery Services • DM Creative/Copy/Design

Distribution & Delivery Services CANADA POST

1900-1 Dundas St W Toronto, ON M5G 2L5 p: 416-204-4213 Contact: Laurene Cihosky, SVP, Direct Marketing, Adv. & Pub. Biz

DELIVERY NET

1350 Rodick Rd Markham, ON L3R 5X4 p: 1-877-261-1107 f: 905-944-6402 e: kenk@deliverynet.ca www.deliverynet.ca Contact: Ken Kavanagh Delivery Net has over 15 years of experience providing distribution services for mail, parcels and logistics. As the largest private International mailing company in Canada we offer exceptional service and cost savings for your International mail. Our service offering also includes Canadian parcel delivery, parcel returns management and zone skipping services.

FSA LOGISTICS

1351 Rodick Rd Markham, ON L3R 5K4 p: 905-513-6043 f: 905-944-6402 e: ben@fsalogistics.com www.thefsagroup.com Contact: Ben Del Duca, President

GROUPE PUBLI-SAC

525, LeBeau Blvd Saint-Laurent, QC H4N 1S2 p: 514-337-6920 Contact: Gilles Lagarde, GM, Distribution

KEY MAIL CANADA INC.

6855 Airport Rd. Mississauga, ON L4V 1Y9 p: 905-677-1692 x242 f: 905-677-0670 e: bfram@key-mail.com www.key-mail.com Contact: Bernard Fram, Sales

OMEGA DIRECT RESPONSE TARGEO 394 Orenda Rd E Brampton, ON L6T 1G9 p: 905-799-5920 f: 905-799-5921 e: mcculloughg@transcontinental.ca www.targeo.ca Contact: Geoff McCullough, General Manager Direct Marketing

DM Industry Sourcebook 2014

Unaddressed Mail Management, Alternative Mail Services, Coupons, Sampling, Coop Mail, Flyer Issuer, Targeting Thru Data Mining, Segmentation, Analytics, Data Warehouse, GIS, Geodemographics, Location Intelligence , Data Management, Entry, Merge-Purge Enhancement, Appending of Data, Geographics, etc.

The Hunt Group l The Rebate Company

5875 Whittle Rd. Mississauga, ON L4Z 2H4 p: (800) 365-4844 f: (905) 890-7844 e: Sales@HuntMarketingServices.com www.HuntMarketingServices.com Contact: Dave Hunt, President ext. 227 TheHuntGroup (THG) is a Consumer Engagement company which offers a wide range of marketing support services across the breadth of consumer’s interaction with your brand, from driving traffic to retail; to making purchase incentive offers a more rewarding experience to exceptional fulfillment performance...and everything we do is based on Best Practice processes. We provide complete ‘in the box’ services, from concept and design to full turn-key solutions. Our mobile, instant online reward & fulfillment services are supported by online, real-time reporting - and everything we do is based on Best Practice process. SERVICES OFFERED: Online & Mail-In Rebate and Reward Management; Gift Cards from leading Canadian Retailers & Customizable Pre-Paid MasterCard®, Visa® & American Express® Reward Cards; Mobile Services; Print & Web; Lettershop; Direct and Bulk Mail Services; Call Centre Services; Warehousing, Kitting & Fulfillment Services.

DM Creative/ Copy/Design

BAREFOOT CREATIVE INC.

236 Victoria Street North, Unit 3A Kitchener, ON N2H 5C8 p: 519-571-5058 f: 519-571-5059 e: gayle@barefootcreative.com www.barefootcreative.com Contact: Gayle Goossen, Principal/Creative Director

BIMM DIRECT + DIGITAL 1101-175 Bloor Street East Toronto, ON M4W 3R8 p: 416-619-2241

f: 416-960-1480 e: mdaponte@bimm.com www.bimm.com Contact: Mike Da Ponte, President Award-winning, yes. But customer-winning first. Bimm is a direct and digital response agency that knows how to build brand and drive immediate results at the same time. We accomplish this by combining the art and science of direct response with the speed and engagement of digital solutions. What you get is a fresh approach which is more targeted, measured and optimized. With creative inspired by insight and tightly integrated across all channels. Elevating your acquisition, retention and customer value metrics to new heights. It all ads up to a smarter plan and a better ROI for your business. It’s what we’ve been doing for some of the nation’s biggest brands for over 30 years. And we’d welcome the opportunity to explore how we could do the same for you.

DESIGNERS INC

1407-99 Harbour Sq Toronto, ON M5J 2H2 p: 416-203-9787 f: 416-203-3568 e: designersinc@sympatico.ca www.designersinc.ca Contact: Billy Sharma, Marketing Director Copywriting Services: Creating solutions to persuade the target audience to respond is what we do best. We help both large companies and small non-profit organizations to grow. Art Direction Services: As a perfect partner to copywriters, we practice the fine art of getting the reader’s attention and convincing them to act. Get either or both of the above. Log on to www.designersinc. com and view our work under ‘Showcase’ or contact us for samples.

FSA GROUP, THE - A division of the DATA Group of Companies

1351 Rodick Rd Markham, ON L3R 5K4 p: 905-513-6003 f: 905-513-6001 e: jleedy@datagroup.ca www.thefsagroup.com Contact: Jennifer Leedy, Direct Marketing Sales Director The FSA Group draws from a full-service, inhouse creative team that includes strategy, art direction, design, copywriting and backend development. This is supported by the Cross-Channel Hub, an all-in-one online interface that enables us to efficiently and cost-effectively plan, design, deploy 19

DM Creative/Copy/Design • DM Executive Recruitment/Search/Staffing • DM Printing and track entire campaigns spanning all direct marketing channels: direct mail, email, web/PURLs, mobile, social media, and video. From direct and POS to fulfillment packaging, we help you reach your customers where it matters and measurably lift their response.

MCKINNON TARGETED RECRUITERS 203-40 Holly Street Toronto, ON M4S 3C3 p: 416-250-6763 f: 416-250-6916 e: info@mckinnon.com www.mckinnon.com Contact: Greg McKinnon, Principal

DM Printing integrated marketing TCP INTEGRATED MARKETING

BASSET DIRECT

91 Granton Drive Richmond Hill ON L4B 2N5 p: 905 882 4740 e: richb@bassettdirect.ca www.bassettdirect.ca Contact: Rich Bassett, President Bassett Direct is a leading provider of One-to-One Customer Communications. Our in-house services include: • Variable Colour/Black Imaging • Complete Data and Composition Expertise • Lettershop and Bindery • Fulfillment Services • Seamless Multi-Channel Integration • E-Mail, Mobile, Social Media – Complete Digital Solutions • Canada Post Expert Partner • State-of-the-Art Security

COVER-ALL COMPUTER SERVICES CORP

1000-21 St Clair Ave E Toronto, ON M4T 1L9 p: 416-968-1000 f: 416-968-7754 e: jobs@chadman.com Contact: Rick Chad, President

DERHAK IRELAND EXECUTIVE SEARCH

DATA DIRECT GROUP INC.

DM Executive Recruitment/Search/ Staffing CHAD MANAGEMENT GROUP

100-65 International Blvd Toronto, ON M9W 6L9 p: 416-675-7600 x209 e: wayne@derhak.com www.derhak.com Contact: Wayne Percy, Senior Partner 20

75 Superior Blvd Mississauga, ON L5T 2X9 p: 905-564-0150 f: 905-564-6621 e: Debbie@datadirect.ca www.datadirect.ca

Contact: Debbie Major Proudly Canadian owned and operated - Data Direct Group Inc. is fast becoming one of the largest and most diversified service providers in the industry. Now with the onsite digital and offset printing capabilities we continue our long tradition of excellent customer service, accurate work and competitive pricing. Data Direct welcomes clients from all types of businesses with any size of project. From Design to Printing to Processing and even Fulfillment - find out how Data Direct can partner with you to ensure your success!

DM GRAPHICS INC.

42 Bowman Street Georgetown, ON L7G 6G7 p: 905-877-3656 f: 905-877-2547 e: rainer@dmgraphics.ca www.dmgraphics.ca Contact: Rainer Fischer, President

DOLLCO PRINTING

2340 St Laurent Blvd Ottawa, ON K1G 6E3 p: 613-738-9181 f: 613-738-4655 e: krista@dollco.com www.dolco.com Contact: Krista Nicholds, Vice President & General Manager

FSA GROUP, THE - A division of the DATA Group of Companies

1351 Rodick Rd Markham, ON L3R 5K4 p: 905-513-6003 f: 905-513-6001 e: jleedy@datagroup.ca www.thefsagroup.com Contact: Jennifer Leedy, Direct Marketing Sales Director The FSA Group makes you look good on paper! Our print production specialists can manage your offset print needs or provide you with the latest web-to-print or print-on-demand services right on site. Equipment ranges from the latest digital colour presses to high-speed cutsheet/continuous printers. We can also provide an array of FSC products - paper, envelopes, labels - that demonstrate responsible sourcing and environmental awareness.

GILMORE PRINTING SERVICES 110 Herzberg Road Ottawa, ON K2K 3B7 p: 613-591-1560

DM Industry Sourcebook 2014

Direct Marketing

DM Printing • DM Printing Specialist (Flyers, Catalogues, Etc) • Email Campaign Management & Delivery f: 613-271-1980 e: businessdev@doculink.com www.doculink.com Contact: Dean McJannet

HELICOPTER GROUP, THE

200 West Beaver Creek Rd Richmond Hill, ON L4B 1B4 p: 905-731-2440 f: 905-731-4070 e: gd227@thehelicoptergroup.com www.thehelicoptergroup.com Contact: Gary Dubenofsky, VP, Sales

LOWE MARTIN GROUP

6006 Kestrel Rd Mississauga, ON L5T 1S8 p: 905-670-7100 e: maureen.wadsworth@lmgroup.com Contact: Maureen Wadsworth, Manager, Client Servicesl.

LOWE-MARTIN GROUP, THE

PO Box 9702 Terminal Ottawa, ON K1G 4E9 p: 613-741-0962 f: 613-741-2144 www.lmgroup.com Contact: Michael Renaud, VP, Sales & Marketing

METROPOLITAN PRINTERS

1435 Pender St E Vancouver, BC V5L 1V7 p: 604-254-4201 f: 604-254-5175 e: nkallas@metprinters.com www.metprinters.com Contact: Nikos Kallas, President

ST. JOSEPH PRINT

50 MacIntosh Blvd. Concord, ON L4K 4P3 p: 905-660-3111 f: 905-660-9737 e: nadia.morrone@stjoseph.com www.stjoseph.com Contact: Nadia Morrone, Marketing Manager

TI MEDIA

8 Tidemore Ave Toronto, ON M9W 5H4 p: 416-741-1900 f: 416-401-2192 e: kulsum.qasim@transcontinental.ca www.transcontinental-printing.com Contact: Kulsum Qasim, Marketing Project Manager

Direct Marketing

DM Industry Sourcebook 2014

TRANSCONTINENTAL PRINTING

523, boul. Lebeau Saint-Laurent, QC H4N 1S2 p: 514-337-6920 f: 514-832-5080 e: ted.markle@transcontinental.ca Contact: Ted Markle, Senior VP, N.A. Outsourcing

TRANSCONTINENTAL PRINTING GP 6688 Kitimat Rd Mississauga, ON L5N 1P8 p: 905-814-4119 f: 905-826-1024 www.transcontinental.com Contact: Ursula Pannell, Marketing Project Manager

TRANSCONTINENTAL PRINTING INC. 6688 Kitimat Rd Mississauga, ON L5N 1P8 p: 905-814-4119 f: 905-826-1024 Contact: Tamara Pope, Director of Marketing, MPSS

WAYSIDE PRINTERS

3304 33rd St. Vernon, BC V1T 5T2 p: 250-545-2341 f: 250-545-4530 e: sales@waysidepress.com Contact: Don Hanson, President

WESTKEY GRAPHICS

3212 Lake City Way Burnaby, BC V5A 3A4 p: 604-421-7778 f: 604-421-8030 e: bwelch@westkeygraphics.com www.westkeygraphics.com Contact: Alfie Karmal, CEO

DM Printing Specialist (Flyers, Catalogues, etc) WATT SOLUTIONS INC

40 Micro Crt London, ON N6E 2T5 p: 519-681-6776 f: 519-685-5695 e: info@wattsolutions.com www.wattsolutions.com Contact: Rob Milne, President

WESTMINSTER INTERNATIONAL INC 174 Beaver Creek Road Richmond Hill, ON L4B 1B4 p: 416-494-6245 f: 905-771-9349

e: sfalk@westminster.ca www.westminster.ca Contact: Steve Falk, President

Email Campaign Management & Delivery BIMM DIRECT + DIGITAL

DELVINIA INTERACTIVE INC.

214-214 King Street West Toronto, ON M5H 3S6 p: 416-364-1455 f: 416-364-9830 e: smast@delvinia.com www.delvinia.com Contact: Steve Mast, VP, Managing Director

FSA DATALYTICS

1351 Rodick Rd Markham, ON L3R 5K4 p: 905-513-5043 f: 905-513-6001 e: jacobc@fsadatalytics.com www.fsadatalytics.com Contact: Jacob Ciesielski, Partner FSA Datalytics Email Deployment and Monitoring solution, our email platform, combines the strengths of both a deployment engine and a powerful 21

Email Campaign Management & Delivery • Enhancing & Appending Data analytical interface into one solution. It delivers targeted marketing campaigns and provides access to all of the profile and response data to close the campaign loop. Through direct integration with our marketing platform, we provide access to all data elements that will enable our clients to implement event triggers and profile data to discover high-value customers and segments. Its real-time and configurable reporting provides visibility and drill-down capability within and across campaigns including all relevant metrics down to the individual recipient.

GRAPHICALLY SPEAKING SERVICES INC.

750 West Pender, Suite 604 Vancouver, BC V6C 2T7 p: 604-682-5500 / f: 604-682-1312 e: darrell@graphicallyspeaking.ca www.graphicallyspeaking.ca Contact: Darrell Hadden, President

1.5 million Canadian businesses and 12 million Canadian consumers sets the industry standard. In fact, our data powers the top 5 Internet search engines and 90% of in-vehicle navigation systems in North America. Along with our data-driven solutions including lists, data hygiene and data append solutions, our email marketing services and social media analytics will help businesses enter new markets and grow in existing markets all while building stronger customer relationships.

KINETIX MEDIA COMMUNICATIONS 200-576 Seymour St. Vancouver, BC V6B 3K1 p: 604-629-5250 f: 604-682-7036 e: pskaper@kinetixmedia.com www.kinetix.ca Contact: Paula Skaper, President

INBOX MARKETER

381 Woolwich St Guelph ON N1H 3W8 p: 877-994-6664 e: inboxmarketer.com sales@inboxmarketer.com Contact: Geoff Linton, VP Sales & Marketing Inbox Marketer is a leading digital messaging company that helps Fortune 500 organizations and top brands across North America connect their Channels, Devices, Data and Strategy to build online communities of customers and prospects. We make it easier for digital marketers to integrate their digital channels and measure response on each of them.

INFOCANADA

SCOTT’S DIRECTORIES

80 Valleybrook Drive Toronto, ON M3B 2S9 p: 877-517-6864 f: 416-510-6870 e: rshaikh@scottsdirectories.com www.scottsinfo.com Contact: Rabiya Shaikh, List Rental&Email Marketing Manager Reach, engage and convert more leads into customers with Scott’s Email Marketing Service. From simple to complex, we’ll handle your email campaigns from start to finish, delivering professional quality and results every time. We’ll help you target your most valuable audience using our relational database of 12 Million+ Executive Emails. Design engaging emails, e-newsletters, or triggered email drip campaigns that promote your brand and optimize conversion. Send your messages at the optimum times to maximize delivery and open rate. We’ll even measure the results of your campaign and provide you with a CRM compatible file of recipients who showed interest in your brand. Scott’s Directories is your most effective and affordable solution to building awareness, increasing web traffic, generating new business and strengthening existing client relationships.

The Hunt Group l The Rebate Company 5875 Whittle Rd. Mississauga, ON L4Z 2H4 p: (800) 365-4844 / f: (905) 890-7844 e: Sales@HuntMarketingServices.com www.HuntMarketingServices.com Contact: Dave Hunt, President ext. 227 TheHuntGroup (THG) is a Consumer Engagement company which offers a wide range of marketing support services across the breadth of consumer’s interaction with your brand, from driving traffic to retail; to making purchase incentive offers a more rewarding experience to exceptional fulfillment performance...and everything we do is based on Best Practice processes. We provide complete ‘in the box’ services, from concept and design to full turnkey solutions. Our mobile, instant online reward & fulfillment services are supported by online, real-time reporting - and everything we do is based on Best Practice process. SERVICES OFFERED: Online & Mail-In Rebate and Reward Management; Gift Cards from leading Canadian Retailers & Customizable Pre-Paid MasterCard®, Visa® & American Express® Reward Cards; Mobile Services; Print & Web; Lettershop; Direct and Bulk Mail Services; Call Centre Services; Warehousing, Kitting & Fulfillment Services.

Enhancing & Appending Data

CUSTOMERLINK MARKETING

4711 Yonge St, Tenth Floor Toronto, ON M2N 6K8 p: 416.221.5055 c: 416.605.9043 f: 416.777.7801 e: apaterson@customerlink-mis.com www.customerlink-mis.com Contact: Alec Paterson, Managing Director

INFOCANADA

104-1290 Central Parkway W Mississauga, ON L5C 4R3 p: 905-803-7170 e: jacob.ciesielski@infogroup.com www.infocanada.ca Contact: Jacob Ciesielski, General Manager DM Industry Sourcebook 2014

Direct Marketing

Enhancing & Appending Data InfoCanada, an Infogroup company is a leading provider of business and consumer information, database marketing and data processing services. We arm companies with the necessary tools to grow their business. Our compiled in-house database of 1.5 million Canadian businesses and 12 million Canadian consumers sets the industry standard. In fact, our data powers the top 5 Internet search engines and 90% of in-vehicle navigation systems in North America. Along with our data-driven solutions including lists, data hygiene and data append solutions, our email marketing services and social media analytics will help businesses enter new markets and grow in existing markets all while building stronger customer relationships.

SCOTT’S DIRECTORIES

80 Valleybrook Drive Toronto, ON M3B 2S9 p: 877-517-6864 f: 416-510-6870 e: rshaikh@scottsdirectories.com www.scottsinfo.com Contact: Rabiya Shaikh, List Rental&Email Marketing Manager Maximize your database potential for improved ROI with Scott’s Data Services. At Scott’s Directories, we offer several data cleansing and enhancement services designed to improve your ability to identify and connect with your target audience, make more informed business decisions, and market and sell more effectively. Our full suite of Data Services include Address Verification, Data Cleansing, Data Suppression, Merge/ Purge, Data Appends, Reverse Email Appends, Custom Research, Database Management, and Scott’s SmartLeads™

Analytics – our proprietary Market Intelligence Report. If your mandate is to improve customer retention, boost new customer acquisitions, and increase profits, turn to Scott’s Directories – your go-to data specialists for cleaning and enhancing your most valued business asset, your marketing database.

SM RESEARCH

301-327 Renfrew Dr Markham, ON L3R 9S8 p: 905-474-5271 f: 905-474-5293 e: jenniferscott@smres.com www.smres.com Contact: Jennifer Scott, Director, Client Services SM Research offers residential/business/ specialty lists (NA/Europe), wide selection of geo-demographics & ethnic conditions, low NIS rate, clean; CHAID Tree data mining for prospective leads; customer profiling/segmentation; data cleansing/merge/purge; Canada Post approved address verification/correction; list matching, telephone appending;

Grow Your Revenue Without Killing Your Budget

12 Million+ Marketing Solutions That Nurture Results CONTACT LISTS ON-DEMAND – Expand your reach. Select from over 12 million executive contacts across North America. Great for direct mail, fax, telesales and email campaigns. EMAIL MARKETING SERVICE – Improve your conversion rate. We’ll help target your audience, design your emails, deploy your message, measure your results, as well as provide you with a CRM-Ready Leads file of email respondents for follow-up and nurturing. DATA SERVICES – Maximize your database potential and improve ROI using Scott’s Data Services: Data Appends, Data Hygiene, Database Management, Custom Research, and more. OTHER MARKETING SOLUTIONS – Fax Broadcasting, Video Marketing, Custom Publishing, Advertising Opportunities, Webinars, etc.

1-877-517-6864

solutions@scottsdirectories.com ScottsDirectories.com

Ref: SMSL24A

Direct Marketing

DM Industry Sourcebook 2014

Enhancing & Appending Data • Envelopes & Dimensional Mail Products • Flyers/Coupons/Coop Mailing/Inserts trade area analysis/location planning/site selection; geo-demographic information appending; digital mapping.

TARGEO

Envelopes & Dimensional Mail Products BEL-FAST ENVELOPES INC. 2340 23rd Avenue Lachine, QC H8T 0A3 p: 1-888-340-4446 x33 f: 514-780-1726 e: murrayh@bel-fast.com www.bel-fast.com Contact: Murray Horner

COVER-ALL COMPUTER SERVICES CORP

IMAGEWORKS PRINT & PREPRESS 100 West Beaver Creek Rd., Unit 21 Richmond Hill, ON L4B 1H4 p: 905-709-3518 f: 905-709-2325 24

e: anthonyhome@digitaloutput.ca www.digitaloutput.ca Contact: Anthony Orsi Please checkout our website at http://www. digitaloutput.ca You can get pricing on common items, as well as order online. Some items are discounted up to 50% so please take advantage!

ROYAL ENVELOPE LIMITED

111 Jacob Keffer Park Way Concord, ON L4K 4V1 p: 905-879-0000 f: 905-879-0156 e: lou.tucci@royalenvelope.com www.royalenvelope.com Contact: Lou Tucci, Vice President

SUPREMEX INC

400 Humberline Dr Etobicoke, ON M9W 5T3 p: 416-848-9019 f: 416-848-8388 e: sales@supremex.ca www.supremex.com Contact: Daron Rosenbusch, Marketing Manager

Flyers/Coupons/Coop Mailing/Inserts CUSTOMERLINK MARKETING

4711 Yonge St, Tenth Floor Toronto, ON M2N 6K8 p: 416.221.5055 c: 416.605.9043 f: 416.777.7801 e: apaterson@customerlink-mis.com www.customerlink-mis.com Contact: Alec Paterson, Managing Director

DATA DIRECT GROUP INC.

Design to Printing to Processing and even Fulfillment - find out how Data Direct can partner with you to ensure your success!

FLYERMAIL

706 Milford Dr Kingston, ON K7M 6B4 p: 613-634-6300 e: geoffjosey@flyermail.ca www.flyermail.ca Contact: Geoff Josey, President

ICOM, A DIVISION OF EPSILON

41 Metropolitan Rd Toronto, ON M1R 2T5 p: 416-297-7887 f: 416-297-1341 e: tony.rizzuto@epsilon.com www.epsilontargeting.com Contact: Tony Rizzuto, Senior Director Direct Response ICOM, a division of Epsilon Targeting Is a full service provider of consumer data, targeted lists, segmentation solutions and analytical services for direct response sectors including financial services, non-profit, automotive and publishing In addition to consumer packaged goods, pharmaceutical and market research. Recognized as a leader in household based 1:1 targeted marketing solutions designed to enhance integrated marketing Initiatives and drive return on Investment. ICOM is proprietary owner of Canada’s largest permission based offline and online marketing database TargetSource™.

IMAGEWORKS PRINT & PREPRESS

21-100 West Beaver Creek Rd. Richmond Hill, ON L4B 1H4 p: 905-709-3518 f: 905-709-2325 e: anthonyhome@digitaloutput.ca www.digitaloutput.ca Contact: Anthony Orsi, Manager Please checkout our website at http://www. digitaloutput.ca You can get pricing on common items, as well as order online. Some items are discounted up to 50% so please take advantage!

TARGEO

394 Orenda Rd E Brampton, ON L6T 1G9 p: 905-799-5920 f: 905-799-5921 e: mcculloughg@transcontinental.ca www.targeo.ca Contact: Geoff McCullough, General DM Industry Sourcebook 2014

Direct Marketing

Flyers/Coupons/Coop mailing/Inserts • Fulfillment/Shipping/Processing Manager Unaddressed Mail Management, Alternative Mail Services, Coupons, Sampling, Coop Mail, Flyer Issuer, Targeting Thru Data Mining, Segmentation, Analytics, Data Warehouse, GIS, Geodemographics, Location Intelligence , Data Management, Entry, Merge-Purge Enhancement, Appending of Data, Geographics, etc, DM Printing Specialist (Flyers, Catalogues, etc)

Fulfillment/Shipping /Processing

ADDRESS-ALL MAILING SERVICES LTD 5696 Ambler Drive Mississauga, ON L4W 2K9 p: 905-625-5137 f: 905-625-8619 e: gpakula@addressall.com www.addressall.com Contact: Greg Pakula, Vice President

packaged goods across North America, with on-site custom digital printing and offset print capabilities.

DATA DIRECT GROUP INC.

PO Box 1051 Stn Main Fort Erie, ON L2A 6C7 p: 905-871-3358 f: 905-871-9715 e: john@frontdist.com www.frontdist.com Contact: John Hamilton, President

DELIVERY NET

BASSET DIRECT

91 Granton Drive Richmond Hill ON L4B 2N5 p: 905 882 4740 e: richb@bassettdirect.ca www.bassettdirect.ca Contact: Rich Bassett, President Bassett Direct is a leading provider of Oneto-One Customer Communications. Our in-house services include: • Variable Colour/Black Imaging • Complete Data and Composition Expertise • Lettershop and Bindery • Fulfillment Services • Seamless Multi-Channel Integration • E-Mail, Mobile, Social Media – Complete Digital Solutions • Canada Post Expert Partner • State-of-the-Art Security

COVER-ALL COMPUTER SERVICES CORP

exceptional quality variable imaging in a variety of standard and unique formats, and superior mailing and fulfillment services.

DM Industry Sourcebook 2014

DGN MARKETING SERVICES LTD.

1633 Meyerside Dr Mississauga, ON L5T 1B9 p: 905-670-4070 f: 905-670-5777 e: sales@dgn-marketing.com www.dgn-marketing.com Contact: Neil Phillips, President DGN is an ISO-registered and GMP-certified leader in the logistics management & promotional incentive marketing industry. We offer a total and comprehensive solution to the challenges faced in sourcing, procuring, co-packing and distributing marketing materials &

FRONTIER DISTRIBUTING

FSA GROUP, THE - A division of the DATA Group of Companies

1351 Rodick Rd Markham, ON L3R 5K4 p: 905-513-6003 f: 905-513-6001 e: jleedy@datagroup.ca www.thefsagroup.com Contact: Jennifer Leedy, Direct Marketing Sales Director The FSA Group can assemble custom orders, pick and pack product or literature, combine with invoices/ statements and select the best distribution methods to get your products out to your customers. For ongoing Fulfillment Programs to get materials out to your branches, retail outlets and dealers, The FSA Group builds custom online ordering sites where your front line staff can order Head Office – approved collateral material, customize it for their local market and print only what they need when they need it.

HELICOPTER GROUP, THE

200 West Beaver Creek Rd Richmond Hill, ON L4B 1B4 p: 905-731-2440 f: 905-731-4070 e: gd227@thehelicoptergroup.com www.thehelicoptergroup.com Contact: Gary Dubenofsky, VP, Sales

RDP FULFILLMENT

1725 McPherson Court Pickering, ON L1W 3H9 p: 905-837-9394 f: 905-837-9657 e: robert_pinheiro@rdp1.com www.rdp1.com Contact: Robert Pinheiro, President

The Hunt Group l The Rebate Company 5875 Whittle Rd. Mississauga, ON L4Z 2H4 p: (800) 365-4844 f: (905) 890-7844 e: Sales@HuntMarketingServices.com www.HuntMarketingServices.com

Fulfillment/Shipping/Processing • Fundraising & Not-For-Profit Services Contact: Dave Hunt, President ext. 227 TheHuntGroup (THG) is a Consumer Engagement company which offers a wide range of marketing support services across the breadth of consumer’s interaction with your brand, from driving traffic to retail; to making purchase incentive offers a more rewarding experience to exceptional fulfillment performance...and everything we do is based on Best Practice processes. We provide complete ‘in the box’ services, from concept and design to full turn-key solutions. Our mobile, instant online reward & fulfillment services are supported by online, real-time reporting - and everything we do is based on Best Practice process. SERVICES OFFERED: Online & Mail-In Rebate and Reward Management; Gift Cards from leading Canadian Retailers & Customizable Pre-Paid MasterCard®, Visa® & American Express® Reward Cards; Mobile Services; Print & Web; Lettershop; Direct and Bulk Mail Services; Call Centre Services; Warehousing, Kitting & Fulfillment Services.

f: 416-752-8239 e: jleonard@cover-all.ca www.cover-all.ca Contact: John Leonard, VP Sales & Marketing Cover-All helps clients communicate with their customers and prospects better through data analysis, segmentation, exceptional quality variable imaging in a variety of standard and unique formats, and superior mailing and fulfillment services.

Fundraising & Not-ForProfit SERVICES

FLA GROUP, THE

ALLEGRO BROKERAGE SERVICES INC.

8-518 Francois V Mailhot St. Boucherville, QC J4B 0H1 p: 514-574-4537 e: shiggins@allegrodirect.com www.allegrodirect.com Contact: Susan Higgins, General Manager Susan Higgins and Allegro Direct offer personalised bilingual services for list brokerage, list management and list trades. Since 1996 we have managed severall large lists and databases such as: TVA Publications French magazines, including titles such as TV Hebdo, Clin D’Oeil, Les Idées de ma maison, Chez-Soi, Le Lundi.

BLAKELY & ASSOCIATES

1-41 Industrial Parkway South Aurora, ON L4G 3Y5 p: 905-727-6188 f: 905-727-1589 e: pblakely@blakelyassociates.com www.blakelyassociates.com Contact: Peter Blakely, President

COVER-ALL COMPUTER SERVICES CORP 1170 Birchmount Rd Toronto, ON M1P 5E3 p: 416-354-4210 26

DONER CANADA

90 Eglinton Avenue East 8th Floor Toronto, ON M4P 3A5 Contact: Patrick Gladney, Senior Vice President, Account Director

DONNEE GROUP, THE

148C Borden Street Toronto, ON M5S 2N3 p: 416-532-1213 f: 416-533-1213 e: angiem@thedonneegroup.com www.thedonneegroup.com Contact: Angie Mackie, Partner 620-265 Carling Ave Ottawa, ON K1S 2E1 p: 613-232-9113 f: 613-232-3979 e: fgreen@theflagroupinc.com www.theflagroup.com Contact: Fraser Green, Principal

INQUIRY MANAGEMENT SYSTEMS LTD.

55 Horner Ave, Unit 1 Toronto, ON M8Z 4X6 p: 416-620-1965 f: 416-620-9790 www.ims.ca From caging and banking to receipting and reporting; we handle your entire donation processing needs. We accept credit card and direct debits, set-up monthly programs and process online and mobile donations. You receive real-time access to your database through our secured online MINERVA data centre and can synchronize with any fundraising system.

KEN WYMAN & ASSOCIATES

64 Lamb Ave Toronto, ON M4J 4M3 p: 416-362-2926 f: 416-352-5470 e: keywyman@compuserve.com Contact: Ken Wyman, President

KETCHUM CANADA INC.

508-214 King St W Toronto, ON M5H 3S6 Contact: Karen Willson, Senior Vice President

LOGILYS/PRODON

747 Pierre-Roux Blvd. East, Suite 202 Victoriaville, QC G6T 1S7 p: 855-564-4597 f: 866-357-7632 e: info@logilys.com www.ProDon.com Contact: Melanie Bourgeois, Sales Director

NDI/MIGHTY PLEDGE

199 Albertus Avenue Toronto, ON M4R 1J6 p: 877-833-7178 e: dcarter@netdirectories.com www.netdirectories.com Contact: Dale Carter, Director of New Business

STEPHEN THOMAS LTD.

501-184 Front Street Toronto, ON M5A 4N3 p: 416-690-8801 e: meilg@stephenthomas.ca www.stephenthomas.ca Contact: Neil Gallaiford

integrated marketing TCP INTEGRATED MARKETING

DM Industry Sourcebook 2014

Direct Marketing

Fundraising & Not-For-Profit Services • GIS/Geodemographics/Location Intelligence • Incentives/Rewards/Gift Cards deepening a strong relationship between their brand and their existing and prospective customers.

location planning/site selection; geodemographic information appending; digital mapping.

e: raman@akranmarketing.com www.akranmarketing.com Contact: Raman Agarwal

UNX

TARGEO

AMERICAN EXPRESS INCENTIVE SERVICES

3495 14th Avenue Markham, ON L3R 0H4 p: 905-752-1743 ext 296 f: 905-752-1749 e: info@unxvision.com www.unxvision.com Contact: Kristina Drosos, Vice President

GIS/Geodemographics/ Location Intelligence CUSTOMERLINK MARKETING

4711 Yonge St, Tenth Floor Toronto, ON M2N 6K8 p: 416.221.5055 c: 416.605.9043 f: 416.777.7801 e: apaterson@customerlink-mis.com www.customerlink-mis.com Contact: Alec Paterson, Managing Director

GEOMARKETING SOLUTIONS GROUP

831Millwodd Road Toronto, ON M4G 1W5 p:416-429-0400 f: 416-424-3173 e: wvandal@geomarketingsolutions.com Contact: Warren Vandal, President We are a business geographic company providing retail spatial analysis and mapping services, demographic data products, reports and systems. Customized Profiling & Segmentation. Geographic Target Markting Strategies, Retail Site Selection and Trade Area Analysis.

SM RESEARCH

Direct Marketing

DM Industry Sourcebook 2014

Incentives/Rewards /Gift Cards AIMIA

AKRAN MARKETING

2000 Thurston Drive, Ste. 12 Ottawa, ON K1G 4K7 p: 613-739-4000 f: 613-739-4444

2000 Argentia Rd, Plaza 2, #1 Mississauga, ON L5N 1V8 f: 905-819-4490 e: stevi.hanson@aeis.com Contact: Alison Easter, VP Business Development, Canada

CANADIAN TIRE GIFT CARDS

2180 Yonge St, 14th Fl N Toronto, ON M4P 2V8 p: 800-529-7092 f: 416-932-6991 e: giftcard@cantire.com www.ctgiftcard.com Contact: Sandra Gabriel, Gift Card Analyst

FRASER & HOYT

107-1505 Barrington St Halifax, NS B3J 3K5 p: 902-421-1113 f: 902-425-3756 e: jkeating@fraserhoyt.com Contact: Jamie Keating, GM, Incentives

FSA GROUP, THE - A division of the DATA Group of Companies

1351 Rodick Rd Markham, ON L3R 5K4 p: 905-513-6003 f: 905-513-6001 e: jleedy@datagroup.ca www.thefsagroup.com Contact: Jennifer Leedy, Direct Marketing Sales Director The FSA Group can help execute your loyalty marketing initiatives with a variety of services that will maintain and influence profitable customer behaviour. We produce targeted variable colour marketing pieces that are relevant to customer lifestyles and purchase behaviour. From gift card production – high quality imaging and encoding - to gift card fulfilment we can do it all right on site.

PENTAGON GRAPHICS

8500 Henri Bourassa West Montreal, QC H4S 1P4 p: 514-339-5995 f: 514-339-5318 e: davidl@pentagon.ca www.pentagon.ca Contact: Harey Caron, Vice President

Incentives/Rewards/Gift Cards • List Brokerage • List Manager/Owner/Complier PREFERRED ONE

60 St. Clair Ave E, 5th Fl Toronto, ON M4T 1N5 p: 416-863-0302 f: 416-863-5120 Contact: Jerry Rotondaro, President

The Gift Card Group.com

5875 Whittle Rd. Mississauga, ON L4Z 2H4 p: 800-365-4844 f: 905-890-7844 e: sclarke@TheGiftCardGroup.com www.TheGiftCardGroup.com Contact: Steven Clarke, Manager, Partner Services ext. 224

The Hunt Group l The Rebate Company 5875 Whittle Rd. Mississauga, ON L4Z 2H4 p: 800-365-4844 f: 905-890-7844 e: Sales@HuntMarketingServices.com www.HuntMarketingServices.com Contact: Dave Hunt, President ext. 227

List Brokerage

ALLEGRO BROKERAGE SERVICES INC.

FIXED ADDRESS MARKETING

136 Pinnacle Trail Aurora, ON L4G 7G7 p: 416-525-8636 e: taradockeray@rogers.ca www.fixedaddressmarketing.com Contact: Tara Dockeray, President

JS DIRECT ADDRESS LTD

203-1429 Dominion St North Vancouver, BC V7J 1B4 p: 604-987-1282 f: 604-987-1283 e: mrlist@jsdirect.com Contact: Jim Slight, President

LEON HENRY INC

200 North Central Avenue Hartsdale, NY 10530 p: 914-285-3456 f: 914-285-3450 e: lh@leonhenryinc.com www.leonhenryinc.com Contact: Gail Henry, Executive VP

GLOBAL ADDRESSES INC

607-1425 6th Ave W Vancouver, BC V6H 4G5 p: 604-734-7000 f: 604-734-7020 e: mcremer@globaladdresses.ca www.globaladdresses.ca Contact: Marc Cremer, President

SM RESEARCH

List Manager/Owner /Complier DIRECT MARKETING

302-137 Main St N Toronto, ON L3P 1Y2 p: 905-201-6600 f: 905-201-6601 e: steve@dmn.ca www.dmn.ca Contact: Steve Lloyd, President

DUN & BRADSTREET CANADA

5770 Hurontario St Mississauga, ON L5R 3G5 p: 905-568-6670 e: barryk@dnb.com Contact: Kevin Barry, Marketing Manager

FIXED ADDRESS MARKETING

136 Pinnacle Trail Aurora, ON L4G 7G7 p: 416-525-8636 e: taradockeray@rogers.ca www.fixedaddressmarketing.com Contact: Tara Dockeray, President

ICOM, A DIVISION OF EPSILON

41 Metropolitan Rd Toronto, ON M1R 2T5 p: 416-297-7887 f: 416-297-1341 e: tony.rizzuto@epsilon.com www.epsilontargeting.com Contact: Tony Rizzuto, Senior Director Direct Response ICOM, a division of Epsilon Targeting Is a full service provider of consumer data, targeted lists, segmentation solutions and analytical services for direct response sectors including financial services, non-profit, automotive and publishing In addition to consumer packaged goods, pharmaceutical and market research. Recognized as a leader in household based 1:1 targeted marketing solutions designed to enhance integrated marketing Initiatives and drive return on Investment. ICOM is proprietary owner of Canada’s largest permission based offline and online marketing database TargetSource™.

INFOCANADA

104-1290 Central Parkway W Mississauga, ON L5C 4R3 p: 905-803-7170 e: jacob.ciesielski@infogroup.com www.infocanada.ca Contact: Jacob Ciesielski, General Manager InfoCanada, an Infogroup company is a leading provider of business and consumer information, database marketing and data processing services. We arm companies with the necessary tools to grow their business. Our compiled in-house database of 1.5 million Canadian businesses and 12 million Canadian consumers sets the industry standard. In fact, our data powers the top 5 Internet search engines and 90% of in-vehicle navigation systems in North America. Along with our data-driven solutions including lists, data hygiene and data append solutions, our email marketing DM Industry Sourcebook 2014

Direct Marketing

List Manager/Owner/Complier • Mail Prep/Mail Processing Equipment services and social media analytics will help businesses enter new markets and grow in existing markets all while building stronger customer relationships.

JS DIRECT ADDRESS LTD

203-1429 Dominion St North Vancouver, BC V7J 1B4 p: 604-987-1282 f: 604-987-1283 e: mrlist@jsdirect.com Contact: Jim Slight, President

MACROMARK INC

improving lead generation, sales and profits. With a network of over 12 Million Business Contacts in more than 200 vertical markets to choose from, we’ll assist you in narrowing down your target audience so you can reach out to the individuals who will most likely to respond to your area of expertise. Let us build a targeted list for your next campaign or opt in for our customized CRM-Ready List Solutions to fuel your demand generation programs.

WEST LIST

185 Route 312, Suite 303 Brewster, NY 10509 p: 845-230-6300 f: 845-278-0650 e: info@macromark.com www.macromark.com Contact: Dave Klein, President & CEO

500 Richmond St W, PH16 Toronto, ON M5V 3N4 p: 416-560-2370 f: 416-535-1279 e: info@westlists.com www.westlists.com Contact: Troy Weston, VP Business Development

PROFILE CANADA

WHITSED INFORMATION SERVICES INC.

2085 Hurontario St., Ste. 208 Mississauga, ON L5A 4G1 p: 905-290-1818 f: 905-290-1760 e: rdonnelly@nexport.com www.profilecanada.com Contact: Russ Donnelly, VP, Advertising Sales

PROSPECTS INFLUENTIAL INC

#2508-198 Aquarius Mews Vancouver, BC V6Z 2Y4 p: 800-352-2282 f: 604-944-3217 e: greg@pilists.com Contact: Greg Rubin, Vice President

SCOTT’S DIRECTORIES

80 Valleybrook Drive Toronto, ON M3B 2S9 p: 877-517-6864 f: 416-510-6870 e: rshaikh@scottsdirectories.com www.scottsinfo.com Contact: Rabiya Shaikh, List Rental&Email Marketing Manager Successful campaigns begin with your list. Whether you’re conducting telesales, fax, email or a direct-mail campaign, Scott’s NETWORK™ of Contact Lists OnDemand is your solution to targeting the right audience to grow your business. We offer a comprehensive portfolio of high quality lists that will assist you in Direct Marketing

DM Industry Sourcebook 2014

400 Walmer Road Suite 729 Toronto, ON M5P 2X7 p: 416-515-8574 e: sales@whitsed-info.com www.whitsed-info.com Contact: Michael Shapiro, President

Mail Prep/Mail Processing Equipment Bell and Howell Canada Ltd.

ld: 800-889-6245 xt 2021 p: 647-477-4455 e: wayne.quesnelle@bhemail.com www. bellhowell.ca Contact: Wayne Quesnelle, Executive Director, Sales Bell and Howell have been in the business of solving mail processing and print finish challenges in Canada for well over 50 years. We deliver a full line of production mail equipment, including our Ascender, Producer and Forerunner inserting systems. Our new IQ Software Solutions provide a full breadth of production management tools to suit your ADF environment. The Bell and Howell JETVision line of Quality inspection products is unsurpassed in the industry. We also sell and service the full line of Buskro™ ink Jet solutions and Duplo™ finishing products. We back up all our sales with a coast-to-coast team of factory trained technicians. Call us today. We look forward to helping you build your business.

CANADIAN MAILING MACHINES

3115 Sartelon Saint Laurent, QC H4R 1E7 p: 514-744-9351 f: 514-744-0816 e: info@epc-cmm.com www.epc-cmm.com Contact: Fred DeCivita Specialize in rebuilding of Bell & Howell inserters. We sell replacement parts for: & H, Bowe, MBO, BAUM, PROFOLD, GBR, Pitney Streamfeeder, Kirk Rudy, Cheshire. We buy used equipment.

INSOURCE CORP

85 Citizen Ct, Unit 6 Markham, ON L6G 1A8 p: 905-709-3344 f: 905-709-3345 e: tim@insourcecorp.ca www.insourcecorp.ca Contact: Tim Wakefield, President

MAIL-O-MATIC

7550 Lowland Dr Burnaby, BC V5J 5A4 p: 604-439-9668 f: 604-439-9609 e: info@mom.bc.ca www.mail-o-matic.com Contact: Rob Rendell

NEOPOST CANADA

150 Steelcase Rd. W Markham, ON L3R 3J9 p: 905-475-3722 f: 905-475-7699 e: e.collins@neopost.com www.neopost.ca Contact: Edward Collins, Vice President, Direct Sales Neopost is the European leader in mailroom equipment. With our teams in major urban centres throughout Canada and our Canadian-based Customer Care centre, we’re there when you need us to keep your mail moving. We strongly believe that mail can help our customers make a difference for their business. That is why we deliver more than products or technology, we deliver RESULTS. Our focus is on delivering superior value by focusing on your business needs. With solutions for incoming mail, document folding and inserting, parcel shipping and outgoing mail, we want to be your partner of choice and help you implement the best solutions for your business. Contact us today and we’ll gladly offer you a complimentary mail audit.

Mailing House/Lettershop/Full Service

Mailing House/ Lettershop/Full Service

ANDREWS MAILING SERVICE

7-226 Industrial Pky N Aurora, ON L4G 4C3 p: 905-841-0248 f: 905-841-6291 e: jcampbell@andrewsmailing.com www.andrewsdm.com Contact: John Campbell, Director of Marketing & Sales

BASSET DIRECT

91 Granton Drive Richmond Hill ON L4B 2N5 p: 905 882 4740 e: richb@bassettdirect.ca www.bassettdirect.ca Contact: Rich Bassett, President Bassett Direct is a leading provider of Oneto-One Customer Communications. Our in-house services include: • Variable Colour/Black Imaging • Complete Data and Composition Expertise • Lettershop and Bindery • Fulfillment Services • Seamless Multi-Channel Integration • E-Mail, Mobile, Social Media – Complete Digital Solutions • Canada Post Expert Partner • State-of-the-Art Security

BRADFORD DIRECT INC.

990 Roselawn Avenue Toronto, ON M6B 1C1 p: 416-789-7411 f: 416-785-7514 e: we.hurry@bradforddirect.com www.bradforddirect.com Contact: Sharon MacPherson, Director, Customer Service From unequalled data know-how to responsive customer service, Bradford’s primary focus is to have your mail program completed as efficiently as possible and out ON TIME! As well as standard and customized data preparation, Bradford provides laser imaging services for envelopes and sheets up to 11” x 17” duplex, including non-standard stock. Try our 8½“ x 14 ½“ format for the same price as an 8½“ x 11” sheet! Bar codes, OCR, MICR fonts, all are available services at Bradford. Our lettershop department provides optimal matching systems for 30

multi-personalized mailings including our unique automoated Video Match system that uses tiny, inconspicuous dots to ensure a 100% match rate. We provide services to the country’s largest and most experienced mailers. Give us a try and find out why!

CDS GLOBAL

2930 - 14th Avenue Markham, ON L3R 5Z8 p: 905-946-0400 f: 905-946-0410 e: sdavisjohn@cdsglobal.ca www.cdsglobal.ca Contact: Sandi Davis John, Sales Manager CDS Global is a technology-driven company providing customer information and data management solutions to the world’s leading publishers, direct marketing firms, financial institutions, nonprofits, municipalities, utilities and product manufacturers who continue to build their businesses using our wide range of direct-to-consumer and businessto-business solutions. We have a strong offering with an ongoing commitment to the digital future, extensive audience development experience, and a full line of services. CDS Global has locations in Markham, Ontario and Montreal, Quebec, as well as in the United States, Australia, and the United Kingdom. Learn more at www.cdsglobal.ca.

COMPLETE MAILING SERVICE

8 Dohme Ave Toronto, ON M4B 1Y8 p: 416-750-3222 f: 416-755-8231 e: info@completemailing.com www.completemailing.com Contact: Mansfield David, Vice President Do you have a direct mail campaign that you need to send out in a hurry or a special project that has a unique requirement? If you need a mailing house or lettershop that provides personalized, prompt, efficient service, CMS delivers.

variety of standard and unique formats, and superior mailing and fulfillment services.

CREATIVE MAILING SOLUTIONS INC 770 Birchmount Rd, #26-27 Toronto, ON M1K 5H3 p: 416-421-2166 f: 416-421-2188 e: info@cre8mail.com www.cre8mail.com Contact: Dan Cole, President

DATA DIRECT GROUP INC.

DATA FOCUS

9195 Torbram Rd Brampton, ON L6S 6H2 p: 416-245-3987 f: 416-245-2959 e: focus@dbf.com www.dbf.com Contact: Judy Weber, Sales Manager

DATACORE MAIL MANAGEMENT LTD 9040 Shaughnessy St Vancouver, BC V6P 6E5 p: 604- 875-8509 / f: 604-.875-8519 e: karly@datacore-resource.ca www.datacore-resource.ca Contact: Karly Black, General Manager

DATATECH SOFT INC.

29229 Canwood Street, Suite 110 Agoura, CA 91301-1503 f: 818-707-9333 e: sales@datatech.ca www.smartsoftcanada.com Contact: Tom Zajac Datatech SmartSoft provides industryleading software for address verification, address correction and postal resorting for DM Industry Sourcebook 2014

Direct Marketing

Mailing House/Lettershop/Full Service Canada and the US. The all-new frameworks Canada provides the fastest, most cutting-edge SERP recognized Address Accuracy and Postal Presorting product on the market today. With powerful data management tools built-in, and an innovative new interface, it offers unrivalled functionality, speed and ease-of-use. Plus, for a limited time, we guarantee to save you at least $200 off any SERP Recognized presortation software you currently subscribe to. If you are looking for US address correction and mailing software, we have you covered there too, with the CASS Certified AccuMail frameworks. Visit our website at www. smartsoftcanada.com for more information and to request your free product demos.

DELIVERY NET

FSA GROUP, THE - A division of the DATA Group of Companies

1351 Rodick Rd Markham, ON L3R 5K4 p: 905-513-6003 f: 905-513-6001 e: jleedy@datagroup.ca www.thefsagroup.com Contact: Jennifer Leedy, Direct Marketing Sales Director The FSA Group can print and mail everything from advertising to critical documents. We have experienced letter setup programmers that can flow text, create complex variable tables and layout images. We have a variety of printers â€“ from the latest Digital Color Presses to high speed cut sheet/continuous printers. We can manage your offset print needs or provide you with Web to Print or Print on Demand services right on site.

Direct Marketing

DM Industry Sourcebook 2014

HARRISON MAILING LIMITED

1-817 Brock Road Pickering, ON L1W 3L9 p: 905-420-1099 f: 905-420-4856 e: ssullivan@harrisonmailing.on.ca www.harrisonmailing.on.ca Contact: Stuart Sullivan, Director of Operations Full service mail house for Canadian and US mail. Full data services Cdn and US. We provide labelling, inkjetting, clip sealing, polybagging using biodegradable poly. Full lettershop services including lasering and insertion of envelopes up to 9 x 12. No mailing job is too big or too small. We pride ourselves on quality and competitive prices.

HELICOPTER GROUP, THE

200 West Beaver Creek Rd Richmond Hill, ON L4B 1B4 p: 905-731-2440 f: 905-731-4070 e: gd227@thehelicoptergroup.com www.thehelicoptergroup.com Contact: Gary Dubenofsky, VP, Sales

JONCAS POSTEXPERTS, INC.

7875 rte Transcanadienne Saint-Laurent, QC H4S 1L3 p: 514-333-7480 f: 514-332-6915 e: llandry@postexperts.com www.postexperts.com Contact: Kathy Sweeney, Direct Marketing Consulant

KEYCONTACT

555 Admiral Dr London, ON N5V 4L6 p: 519-452-3000 f: 519-453-8652 e: sales@keycontact.com www.keycontact.com Contact: Ken Fischer

KIRK INTEGRATED MARKETING

110-11388 No. 5 Road Richmond, BC V7A 4E7 p: 604-279-8484 f: 604-279-8406 e: info@kirkmarketing.com www.kirkmailing.com Contact: Natalie Green, VP, Sales & Marketing

MAILENNIUM GROUP

275 Watline Avenue Mississauga, ON L4Z 1P3 p: 905-501-0773 f: 905-501-9961

e: office@mailenniumgroup.com www.mailenniumgroup.com Contact: Laura Artibello, President

MAIL-O-MATIC

7550 Lowland Dr Burnaby, BC V5J 5A4 p: 604-439-9668 f: 604-439-9609 e: info@mom.bc.ca www.mail-o-matic.com Contact: Rob Rendell

POSTE DESTINATION

4575 rue Hickmore St. Laurent, QC H4T 1S5 p: 514-934-4545 f: 514-934-5908 www.postedestination.com Contact: Chantal Cote, President

RP GRAPHICS GROUP

Total Print & DM Solutions 5990 Falbourne Street Mississauga, ON L5R 3S7 p: 905.507.8782 x 7735 e: claudio@rpgraphics.com Contact: Claudio Castricone RP Graphics Group is a fully integrated print service provider located in Mississauga, Ontario. Since our inception in 1978, our commitment to quality, service, and innovation has strengthened our reputation and helped us grow into one of Canadaâ€™s Top 50 print suppliers. Through some of the most advanced technology and equipment in the industry, we service a broad segment of the marketing community including retail, financial, automotive, consumer goods & services, distribution and advertising agencies. We currently operate out of 2 facilities; our main production plant, a vertically integrated 60,000+ square foot facility were we execute all of our manufacturing activities. We also operate an 11,000 square foot facility were we warehouse, kit and distribute products in support of our e-commerce applications. At RP Graphics traditional print and finishing continue to be a significant part of our product offering. However, as the marketing community evolved towards knowledge based marketing, our company has morphed to integrate digital printing, specialty finishing and direct mail as our new core competencies. Our commitment to digital technologies makes us one of the 31

Mailing House/Lettershop/Full Service • Management Consultant (Strategy/Privacy/Tactics/Etc) leading printers in this growing segment of the print market. As we look to the future, we will continue to invest in direct mail, e-commerce (web2print and Print on Demand (POD), variable digital print, large format digital, specialty finishing and distribution in support of our customers’ growing needs for these capabilities.

SMART DM

324 Horner Ave, Unit A Toronto, ON M8W 1Z3 p: 416-354-4210 f: 416-461-9201 e: jleonard@smartdm.ca www.smartdm.ca Contact: John Leonard, VP, Sales & Marketing

SPRING GLOBAL MAIL

3198 Orlando Dr Mississauga, ON L4V 1R5 p: 905-405-8900 f: 905-678-9788 e: spring.cs.ca@springglobalmail.com www.springglobalmail.com Contact: John Rundle, National Sales Director Spring Global Mail, a joint venture company, was brought together in 2001 by two of the largest postal organizations in the world: Royal Mail (United Kingdom) and TNT Post (the Netherlands). As one of the largest independent cross border mail distribution companies, we help our customers reach their global customers with ease, reliability, and proven cost savings. Our knowledgeable consultants analyze your objectives and recommend

standard and tailor-made solutions that enhance your ability to successfully reach international prospects and customers, no matter where they are. We do that by leveraging our network of over 70 contacts and postal suppliers to provide an international solution specifically designed to meet your mailing requirements. Contact us to locate a knowlegeable Spring Global Mail consultant nearest you.

TARGEO

Management Consultant (Strategy/ Privacy/Tactics/Etc) AGENCYLINK

30 Ashgrove Place Toronto, ON M3B 2Z1

p: 647-435-1105 e: sheila@agencylink.ca www.agencylink.ca Contact: Sheila Corriveau, Partner

ALLEGRO BROKERAGE SERVICES INC.

8-518 Francois V Mailhot St. Boucherville, QC J4B 0H1 p: 514-574-4537 e: shiggins@allegrodirect.com www.allegrodirect.com Contact: Susan Higgins, General Manager Susan Higgins and Allegro Direct offer personalised bilingual services for list brokerage, list management and list trades. Since 1996 we have managed severall large lists and databases such as : TVA Publications French magazines, including titles such as TV Hebdo, Clin D’Oeil, Les Idées de ma maison, Chez-Soi, Le Lundi.

BAGHEERA CONSULTING INC

151 Ronan Avenue Toronto, ON M4N 2Y2 p: 416-953-3770 e: bagheeraconsulting@rogers.com Contact: Anne Claveau, Owner A corporation that is well connected in the Toronto market as well as the international market (Europe and US), my passion is business transformation with a particular focus on Customer Relationship Management and how to help organizations make the transition to becoming more customer-centric through the delivery of leading-edge and enhanced multi-channel marketing and servicing initiatives.

CUSTOMERLINK MARKETING

4711 Yonge St, Tenth Floor Toronto, ON M2N 6K8 p: 416.221.5055 c: 416.605.9043 f: 416.777.7801 e: apaterson@customerlink-mis.com www.customerlink-mis.com Contact: Alec Paterson, Managing Director

CVM MARKETING INC.

DM Industry Sourcebook 2014

Direct Marketing

Marketing Research/Polls/Surveys Database • Payment Marketing/Loyalty Processing/Credit/Order Marketing Systems Specialist • Premiums/Sales/Promotion Services the executional skills needed to realize that potential. CVM Marketing combines strong analytical skills and solid database design and hosting capabilities with extensive marketing experience to ensure that your marketing programs achieve your objectives. Our clients span a range of industries across North America, with B2C and B2B applications in Banking, Insurance, Telecommunications, Retail, Automotive, Fundraising, Pharmaceutical, Publishing, and Software.

SPLICE SOFTWARE

220, 6125 - 11th Street SE Calgary, AB T2H 2L6 p: 403-648-9229 f: 403-720-5718 e: tracy@splicesoftware.com www.splicesoftware.com Contact: Tracy Bradley, Director Marketing & Client Care You’ve worked long and hard at customer acquisition - now what would you like your customers to do? At SPLICE we help our clients more actively engage with existing customers in order to achieve one or more of their desired business results. We make this possible through our Dialog Suite of Products and Services that allow you to create personalized communication strategies with human voice. Our Dialog Controller helps to manage your customer’s permissions and preferences to provide them with hyper-targeted messages. Our Dialog Design, Builder and Director help you create and distribute messages that garner more response. And our Dialog Dashboard helps you to measure it all. SPLICE Data-Driven Dialogs™ - have a superior conversation with your customers.

Marketing Research/ Polls/Surveys KANTAR MEDIA

DM Industry Sourcebook 2014

tracking services, tracking a growing list of 650 leading ad-supported Canadian websites covering thousands of brands in virtually all categories—everyday.

Payment Processing/ Credit/Order Systems CALEDON CARD SERVICES

11672 Trafalgar Rd PO Box 81 Stn Main Georgetown, ON L7G 4T1 p: 905-702-9909 f: 905-702-9907 e: don.dagenais@caledoncard.com Contact: Don Dagenais, Principal

CHEXX INC.

595 Howe St, 4th FL Vancouver, BC V6C 2T5 p: 604-689-0366 f: 604-689-0313 e: peter@chexxinc.com www.chexxinc.com Contact: Peter Sampson, VP Business Development Refunds, Rebates, Incentives and Rewards: Harness the feel-good power of cash to enhance your business around the world. Sending payment by cheque or electronic payment in your payee’s home currency is not only easy, it makes good economic sense! Contact Peter Sampson to discuss you payout needs today.

SIMPRO SOLUTIONS

VERSAPAY

510-1199 West Pender St Vancouver, BC V6E 2R1 p: 866-999-VPAY e: info@versapay.com Contact: Patrick MacDonald, SVP

PACNET SERVICES LTD

595 Howe St, 4th Fl Vancouver, BC V6C 2T5 p: 604-689-0518 f: 604-689-0313 e: info@pacnetservices.com www.pacnetservices.com Contact: Brendan Mahar, VP of Sales and Business Development PacNet is the leading provider of international payment processing services to the direct marketing industry. Companies can rely on PacNet for fast and affordable access to multi-currency cheque processing, credit card merchant accounts, ACH processing, international EFT, as well our cutting edge RAVEN gateway. Call to enquire about international payment processing today.

Premiums/Sales Promotion Services The Gift Card Group.com

5875 Whittle Rd. Mississauga, ON L4Z 2H4 p: 800-365-4844 f: 905-890-7844 e: Sales@TheGiftCardGroup.com www.TheGiftCardGroup.com Contact: Dave Hunt, President ext. 227 TheGiftCardGroup.com is uniquely positioned to service the corporate market, as our extensive inventory of GUARANTEED In-Stock gift cards from category-leading retailers are not activated until they are ordered and shipped. This approach eliminates the need for an upfront capital expenditure normally associated with gift card programs, as the exceptionally fast turn-around enables clients to order gift cards ‘on-demand’, when they need them. We offer customized packaging for the card, as well as on-demand printing, which 33

Premiums/Sales/Promotion Services • Social Media • Variable Imaging/VDI/VDP/One to One/Customized Print enables co-branded and full customization on select retail gift cards PRODUCT& SERVICES: On-demand, inventoried gift cards from leading Canadian retailers (including Best Buy®, Cineplex Entertainment®, Cara®, Winners®, Esso®, Shoppers Drug Mart® and many more), services and experience providers, as well as customizable Pre-Paid MasterCard®, Visa® & American Express® Reward Cards. We offer customized packaging for the card, as well as ondemand printing, which enables cobranded and full customization on select retail gift cards.

The Hunt Group l The Rebate Company

SOCIAL MEDIA

EASYPROMOS FACEBOOK PROMOTIONS 334 Briarhill Drive Stratford, ON N5A 7S2 p: 519-575-1600 e: brian@easypromosapp.com www.easypromosapp.com Contact: Brian McNeil-Smith, Director, North America

VARIABLE IMAGING/ VDI/VDP/One to One/ Customized Print BASSET DIRECT

91 Granton Drive Richmond Hill ON L4B 2N5 p: 905 882 4740 e: richb@bassettdirect.ca www.bassettdirect.ca Contact: Rich Bassett, President Bassett Direct is a leading provider of Oneto-One Customer Communications. Our in-house services include: • Variable Colour/Black Imaging • Complete Data and Composition Expertise • Lettershop and Bindery • Fulfillment Services • Seamless Multi-Channel Integration • E-Mail, Mobile, Social Media – Complete Digital Solutions • Canada Post Expert Partner • State-of-the-Art Security

DATA DIRECT GROUP INC.

work and competitive pricing. Data Direct welcomes clients from all types of businesses with any size of project. From Design to Printing to Processing and even Fulfillment - find out how Data Direct can partner with you to ensure your success!

FSA GROUP, THE - A division of the DATA Group of Companies

1351 Rodick Rd Markham, ON L3R 5K4 p: 905-513-6003 f: 905-513-6001 e: jleedy@datagroup.ca www.thefsagroup.com Contact: Jennifer Leedy, Direct Marketing Sales Director The FSA Group - Making it Personal. Making it Relevant. These days getting noticed by your customers and prospects requires sophisticated personalization....creating 1:1 communications. At FSA, we bridge the gap between your database full of product/ customer/transactional information and the latest digital technology that allows your communications to be targeted, relevant, timely and still affordable.

HELICOPTER GROUP, THE

200 West Beaver Creek Rd Richmond Hill, ON L4B 1B4 p: 905-731-2440 f: 905-731-4070 e: gd227@thehelicoptergroup.com www.thehelicoptergroup.com Contact: Gary Dubenofsky, VP, Sales

RP GRAPHICS GROUP

Direct Marketing

Voice Broadcast Services/Lead Generation • Web Analytics/Tracking/Measurement We currently operate out of 2 facilities; our main production plant, a vertically integrated 60,000+ square foot facility were we execute all of our manufacturing activities. We also operate an 11,000 square foot facility were we warehouse, kit and distribute products in support of our e-commerce applications. At RP Graphics traditional print and finishing continue to be a significant part of our product offering. However, as the marketing community evolved towards knowledge based marketing, our company has morphed to integrate digital printing, specialty finishing and direct mail as our new core competencies. Our commitment to digital technologies makes us one of the leading printers in this growing segment of the print market. As we look to the future, we will continue to invest in direct mail, e-commerce (web2print and Print on Demand (POD), variable digital print, large format digital, specialty finishing and distribution in support of our customers’ growing needs for these capabilities.

Voice Broadcast Services/Lead Generation BOXPILOT, INC.

400-600 Bay St Toronto, ON M5G 1M6 p: 416-341-0623 f: 416-341-0625 e: sales@boxpilot.com www.boxpilot.com Contact: Mike Kaitila, CEO

SIMPRO SOLUTIONS

DM Industry Sourcebook 2014

company headquartered out of Toronto with over 2000 seats spanning across 8 centres in 5 countries including Mexico, India, Costa Rica, Ecuador & the Philippines. Using ISO and COPC compliant framework and PCI certified, Simpro serves a diverse portfolio of Fortune 500 customers with a focus on the telecommunications, financial services, retail and the utilities industries.

What you get is a fresh approach which is more targeted, measured and optimized. With creative inspired by insight and tightly integrated across all channels. Elevating your acquisition, retention and customer value metrics to new heights. It all ads up to a smarter plan and a better ROI for your business. It’s what we’ve been doing for some of the nation’s biggest brands for over 30 years. And we’d welcome the opportunity to explore how we could do the same for you

SPLICE SOFTWARE

COMSCORE MEDIA METRIX

220, 6125 - 11th Street SE Calgary, AB T2H 2L6 p: 403-648-9229 f: 403-720-5718 e: tracy@splicesoftware.com www.splicesoftware.com Contact: Tracy Bradley, Director Marketing & Client Care You’ve worked long and hard at customer acquisition - now what would you like your customers to do? At SPLICE we help our clients more actively engage with existing customers in order to achieve one or more of their desired business results. We make this possible through our Dialog Suite of Products and Services that allow you to create personalized communication strategies with human voice. Our Dialog Controller helps to manage your customer’s permissions and preferences to provide them with hyper-targeted messages. Our Dialog Design, Builder and Director help you create and distribute messages that garner more response. And our Dialog Dashboard helps you to measure it all. SPLICE Data-Driven Dialogs™ - have a superior conversation with your customers.

Web Analytics/ Tracking/Measurement BIMM DIRECT + DIGITAL

100-90 Sheppard Avenue East Toronto, ON M2N 3A1 p: 416-646-9911 f: 416-921-3972 e: bbernie@comscore.com Contact: Brent Lowe-Bernie, President

CUSTOMERLINK MARKETING

4711 Yonge St, Tenth Floor Toronto, ON M2N 6K8 p: 416.221.5055 c: 416.605.9043 f: 416.777.7801 e: apaterson@customerlink-mis.com www.customerlink-mis.com Contact: Alec Paterson, Managing Director

CVM MARKETING INC.

JACOB FILIPP

Toronto, ON M6J 3N8 p: 416-804-9621 e: jacob@jacobfilipp.com www.jacobfilipp.com Contact: Jacob Filipp, Web Analytics 35

Web Analytics/Tracking/Measurement Contractor Jacob is a web analytics specialist who can help boost your web conversions. Get actionable insights from user behaviour, split testing, and implementation help. Previous analytics clients: CAA, the Toronto Star, pharmaceutical companies and others. Email now and mention the Sourcebook to get a free analysis of your current data.

permissions and preferences to provide them with hyper-targeted messages. Our Dialog Design, Builder and Director help you create and distribute messages that garner more response. And our Dialog Dashboard helps you to measure it all. SPLICE Data-Driven Dialogs™ - have a superior conversation with your customers.

SPLICE SOFTWARE

DM Industry Sourcebook 2014

Direct Marketing

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□ 01. Alternative DM Media/DRTV/Mobile/Text/Word of Mouth

2. ENHANCED LISTING ($79) (Complete Sections 1, and 2)

□ 02. Associations & Industry Organizations □ 03. Call Centres/Contact Centres/Customer Services

Contact:

□ 04. Canada Post Recognized Mail Prep Software

Title:

□ 05. Data Management/Entry/Merge-Purge

Phone:

□ 06. Coupons/Sampling/Co-op Mailing/Flyers

Fax:

□ 07. CRM or Business Intelligence Software and Systems

email:

□ 08. Data Mining/Segmentation/Analytics

Website: Marketing message: Email your 50-word description of your company’s products and services to steve@dmn.ca (Omit this step if you are buying a SUPER listing.) 3. SUPER LISTING ($249) (Complete Sections 1, 2 and 3) Marketing message: Email your 125-word description of your company’s products and services and a 300dpi .jpg/.gif or a vector file of your logo to steve@dmn.ca

□ 09. Database Marketing/Loyalty Marketing Specialist □ 10. Direct Marketing Agency □ 11. Distribution and Delivery Services □ 12. DM Creative, Copy & Design □ 13. DM Executive Recruitment, Search, Staffing □ 14. DM Printing □ 15. Email Campaign Management & Delivery

CALCULATE YOUR PAYMENT

□ 16. Enhancing/Appending Data Services

Listing type (Basic - free; Enhanced - $79; Super - $249): Additional categories ($79 each; see box at right for details): 13% HST: TOTAL:

□ 17. Envelopes & Dimensional Mailers □ 18. Fund Raising & Not-For-Profit Specialists □ 19. Fulfillment Services □ 20. GIS & Geodemographics/Location Intelligence □ 21. Incentives/Gift Cards/Reward Programs

Payment must be made by credit card: ❍ Visa ❍ Mastercard ❍ American Express

□ 22. List Manager/Owner/Compiler

Card number:

□ 23. List Broker

Expiry date:

Signature:

□ 24. Mail Prep Equipment & Mail Processing Equipment

approved by (please print name and date):

□ 25. Mailing House/Lettershop/Mail Services

Name:

Date:

□ 26. Management Consultant (Strategy, Privacy, etc) □ 27. Marketing/Market Research/Surveys/Polls □ 28. Online Advertising Network □ 29. Payment Processing/Credit & Order Management □ 30. Premiums/Sales Promotion □ 31. Search Engine Marketing □ 32. Variable Imaging/1 to 1 Printing/Custom Printing □ 33. Voice Broadcast/Voice-Based Lead Generation □ 34. Web Analytics/Tracking

SAVE TIME - RESPOND ONLINE!

Go to www.dmn.ca and click on the SOURCEBOOK button to fill out our online form.

Reach marketers & financial executives Our magazines are must-reads for key executives in core corporate competencies.

Can you help our readers: • Create a strong financial structure and healthy economic ecosystem to ensure capital and cash flow keep their engines running? • Determine who their customers should be, how they can reach them most effectively, and how they can turn data-driven marketing into profitable sales? • Build efficient and effective financial systems to enhance payments and billings between their companies and their customers and vendors? • Convert all the data and information they collect from every contact point into tangible benefits that increase revenue and reduce costs? • Equip their companies with the tools, technology, systems and hardware needed to manage their operations, to create new services or products, and deliver them to their market? • Manage their customers with smoothly functioning support departments that are properly staffed and equipped to solve problems, foster loyalty and retain customers? • Make any or every step in that chain better, faster, cheaper, and more profitable?

We can help you tap into the ecosystem at the points that will drive your campaigns. To advertise or get more information and media kits:

905-201-6600 | 1-800-668-1838 | 302-137 Main Street North, Markham ON L3P 1Y2 Visit our websites:

Direct Marketing magazine, www.dmn.ca Contact Management magazine, www.contactmanagement.ca Payments Business magazine, www.paymentsbusiness.ca

Canadian Treasurer magazine, www.canadiantreasurer.com Canadian Equipment Finance magazine, www.canadianequipmentfinance.com Financial Operations magazine, www.financialoperations.ca.