CV- 2024

Juan

juan

Profile Work Experience

I am a change enabler and a systems designer for the benefit of all. My experience comes from service design consultancy, innovation, and user experience/research. It has been three years working with cross-functional teams in human-centered innovation projects. During this time, I applied various design methodologies such as service and legal service design, future design, and agile while collaborating with clients across different industries including financial and insurance services, healthcare, education, and communication solutions.

I am a sustainability enthusiast. A great part of my life revolves around incorporating sustainability and social impact into every project and decision I make. In my career, it translates into ensuring people, profit, and the planet’s interests are considered while solving complex problems and building a better tomorrow for everyone.

Skills

Experience in managing partner relationships and leading projects across the research, co-creation and execution lifecycle.

Identify high-impact projects, review requests, and negotiate scope, schedule, and deliverables.

Design and conduct of end-to-end mixed method studies: Including planning, execution, analysis and reporting.

Mapping business processes to solve inefficiencies through different design methods.

Experience creating insights, journey maps, and blueprints.

Consultant |Háptica | Consulting Firm

June 2021 – present

Consulted over 45 service design projects consistently exceeding goals and meeting deadlines resulting in numerous repurchases for my employer.

Leveraged AI tools in my own and my colleagues’ consultancy practice increasing research efficiency by 30%

Created tools for qualitative research analysis which contributed to 50% analysis time reduction.

Structured and facilitated a future design learning program for company leaders with remarkable satisfaction rates.

Structured and facilitated an English-only business design innovation incubator

Facilitated more than 10 co-creation and innovation projects.

UX Design Intern | Colfondos S.A

Designed an innovation project to communicate pension plan relevant information to clients using gamification. It sought to reduce churn rates, decrease volume in back processes and the improvement of customer loyalty.

Supported different collaborators in user experience and value proposition iniciatives.

Prototyping and validation of concepts through usability tests and other research tools.

Communicate results through storytelling combined with specific, actionable recommendations to improve experiences. Confident, accurate, and timely communication, within projects with different stakeholders involved.

Constantly improving methods and skills to more appropriately respond to briefs received by the team.

A positive solution focussed attitude and the ambition to positively impact every project I get involved in. Big or small.

February - August 2020

Software

Photoshop

Illustrator

Premiere

InDesign

Adobe Xd

Figma

Processing

Blender

Zbrush

Cinema 4D

Ableton

Conducted 22 qualitative and quantitative research projects using surveys, in-depth interviews, usability studies, focus groups, and workshops. Languages English