you r qu ick r ef er enc e g u id e
welcome to the divi vacation club!
Your Membership opens the door to a world of magical and inspiring destinations, where you’ll play, explore and create timeless memories with your friends and family. Get ready, because the adventure of a lifetime starts here! This guide will help “get your feet wet” by giving you some basic information about the Divi Vacation Club. For complete details about your Membership and all of its exciting benefits, consult your Divi Vacation Club Membership Agreement and Membership Guide or visit www.divivacationclub.com.
what are pure points?
Pure Points are your currency in the Divi Vacation Club – they are used to book travel and are the starting point to kick off an unforgettable vacation. Pure Points are issued annually or biennially during the term of your Club Membership and are used to make reservations at participating destinations.* Each time you travel you use only the amount of Points needed for your trip, which is determined based on the time of year, destination, accommodation type and length of stay. *Members with biennial usage are issued Points every other year during the term of their Club Membership.
accessing your membership online step 1: how to access club information • To Register – Go to www.divivacationclub.com and click “Login.” Select “Register Today” to be directed to the registration page. Enter your Divi Vacation Club contract number and the name of the contract owner or eligible user. Next, enter your first name, last name, address, telephone number, email address and create a password. Re-enter your password in the “Verify Password” field. If you would like to receive email offers and club news, check the “Yes” box. For “Account Type,” click on Divi Vacation Club Member. To finalize, click the “Submit” button.
The most up-to-date club information can be accessed anytime through your exclusive Member Site at www.divivacationclub.com. If this is your first time logging in to www.divivacationclub.com, you will be asked to create a personal login ID and password. From there, you can explore everything you need to know about your Membership.
• To Log In – Go to www.divivacationclub.com and click “Login.” Enter your established email and password. For “Account Type,” select Divi Vacation Club Member. Click “Log In.” • Forgot or Lost Your Password? – Click on “Reset Password.” Enter your established email and contract number. For “Account Type,” select Divi Vacation Club Member and click “Reset Password.” • Need help? – Contact our Member Services Department via email at memberrelations@divivacationclub.com.
step 2: to make online transactions, set up your personal account We value your security and ask that you establish a second login and password to access your Personal Account. You will log in to your Personal Account when you wish to:
introducing a new payment portal We’re excited to announce that we have launched a safe and secure payment portal where you can view and pay your loan, club dues, and operating fee. Register or log in here.
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Make a Reservation Bank Points Borrow Points Rent Points Check Your Points Balance
• View Member History • Update Personal Information • Learn More About Divi Club Destinations
when you want to do any of the above actions for the first time, you will need to set up your personal account login ID and password, following these easy steps: • To Register – On the login page, click the “Register Now” button. Enter your Divi Vacation Club contract number and the name of the contract owner or eligible user. Enter your first name, last name and email address, and create a login ID and password. Reenter your password in the “Confirm Password” field and click the “Create Login” button. • To Log In – On the login page, enter your login ID and password, then click the “Sign In” button. • Need Help? – If you forgot or lost your password or need to request a change to your login ID, contact a Vacation Specialist at 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International).
To make a Pure Points reservation at any participating Divi Club Destination, simply follow these steps!
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Get Ready
Go to www.divivacationclub.com, log in to your Member Site and go to “Making a Reservation.” Log in to your Personal Account (please make sure you have established a Personal Account Login).
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Get Set
Make sure you are in the “Member Options” tab. If you have multiple contracts, make sure you select the one you wish to use. Under “What do you want to do,” use the drop-down box to select “Make a Club Reservation” and click “Go.” Select when you want to travel, the number of nights you wish to stay, how many people are traveling and the resort you would like to visit, and click “Search.” Your search result will display the available resort(s) with travel dates, room types and total Points cost. Make your choice and click “Select.” Next, review your reservation information, fill out any special service requests and complete payment information, should transaction fees apply. Review your transaction details and confirm if you wish to receive an email with this information. To finalize, check the “Terms and Conditions” box and click “Confirm.” Once your transaction is complete, you will receive a reservation number (you can print this page).
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GO!
Once your reservation has been confirmed, you’re ready to travel. Enjoy an exciting getaway where you’ll create lifelong memories. *Reservations cannot be modified or cancelled online. Please call a Vacation Specialist to modify or cancel your reservation. If you prefer to make a reservation through a Vacation Specialist or need assistance, please call 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International). Vacation Specialists are currently available 7 days a week, Monday - Friday, 9:00 a.m. to 11:00 p.m., and on Saturday and Sunday, 10:00 a.m. to 6:00 p.m. (ET). When making a reservation less than 5 days prior to check-in, please contact a Vacation Specialist.
how far ahead should I book my vacation? For 7-night minimum reservations: Book a 7-night minimum stay at any Club Destination up to 480 days - 1 day prior to reservation check-in, depending on your level of Club Loyalty Benefits. For partial or nightly stay reservations: Book a partial or nightly stay at any Club Destination from 120 days - 1 day prior to reservation check-in. When making a reservation less than 365 days prior to check-in: Only members in good standing may make reservations, so please make sure all of your fees are paid before trying to book a reservation. When making a reservation more than 365 days prior to check-in: You will have the option to pre-pay annual Club Dues and Club Operating Fees at the time of reservation, or you may choose to wait until annual invoices are issued (typically in October). If you choose to wait, please make certain that all payments due are made prior to the year-end, past-due date to avoid reservation cancellations. *Reservation booking windows vary depending on your level of Club Loyalty Benefits and type of Membership. *Members with biennial usage are issued Points every other year during the term of their Club Membership.
banking, borrowing or renting pure points You can bank, borrow or rent Pure Points anytime. Go to www.divivacationclub.com, log in to your Member Site and go to “Banking, Borrowing & More.” Simply click on the required action and log in to your Personal Account (please make sure you have established a Personal Account login).
Borrowing & Renting - Before borrowing or renting Pure Points, you must create your desired reservation. If you do not have enough Pure Points to complete the transaction, you will be prompted to borrow or rent more Points. Once you’ve made your selection, follow the instructions.
Banking - Make sure you are in the Member Options tab. If you have multiple contracts, select the one you wish to use to bank your Points. Under “What do you want to do,” use the drop-down box to select “Bank My Points” and click “Go.”
The deadlines for banking and borrowing, and for rental Points usage vary based on your Membership level. Please refer to your Membership Guide for full details, or email Member Services at memberrelations@divivacationclub.com.
learning to read a points chart Let’s say you want to travel to Divi Village Golf & Beach Resort and stay in a two-bedroom suite. Now you need to decide when you want to travel, so you use the resort’s Points Chart to determine how many Pure Points your vacation will require. For this example, let’s say week 30 works well with your family’s schedule. This time of year is in High Season, so you will use 68,000 Pure Points to take this vacation.
Planning your Pure Points vacation is easy with our Points Charts, available in your Membership Guide. As always, if you need assistance, call our team of Vacation Specialists at 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International).
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*These Points values are based on a 7-night stay.
Traveling outside Divi Club Destinations is a breeze! Just a few simple steps will have you on your way to discovering exciting new experiences and exploring locations around the world through our current exchange partner, Interval International.
Select a resort destination from Interval International's Travel Planner, or review experiences and exchange options included with your Membership online at www.divivacationclub.com or www.intervalworld.com.
introducing the
divi exchange network
D
ivi Vacation Club Members can travel the world through the Divi Exchange Network, a premier exchange service that lets you use your Pure Points to book travel to hundreds of worldwide destinations. With this program, the Divi Vacation Club has partnered with Interval International to provide a bundle of great benefits for Members to enjoy. Traveling the world has never been this easy or this much fun! Unlike other exchange networks, vacation planning through Interval International does not require you to commit your Points upfront. You can explore and plan with ease, and your Points will not be deducted until your reservation is confirmed.
Determine how many Pure Points you need to exchange. The amount of Points you need depends on the season, resort, accommodations, length of stay and unit size. To plan your exchange online, visit www.intervalworld.com, and enter your preferred destination, the dates you wish to travel and your party size to find out how many Points your trip will require and view all of the options available to you. You can make reservations at www.divivacationclub.com or www.intervalworld.com, or by calling 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International) to speak to a Vacation Specialist.
Once your Points exchange is confirmed, you’re ready to travel the world and enjoy amazing new experiences!
benefits of the divi exchange network
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You can exchange your Pure Points through Interval International to book vacations to hundreds of resorts worldwide, giving you the flexibility to choose any season, accommodation type and length of stay.
You can purchase Getaways for bonus vacations throughout the year – plus, you’ll save up to $50 on each Getaway, depending on your membership level.
You have access to major discounts and deals on shopping, hotels, entertainment, dining and travel.
If you need to change travel plans, you can easily switch destinations, resorts and dates through E-Plus®, a program that allows you to re-trade your reservations up to three times for one low fee.
You can give your exchange or Getaway accommodations to friends or family by purchasing a Guest Certificate. Interval Platinum Members receive up to five free Guest Certificates per membership year.
You have access to Interval’s online community, which connects you with other Members for vacation tips, resort recommendations and more. You’ll also get a printed Travel Planner, included with your Membership Guide, for easy vacation planning.
Please note: Some of the benefits outlined above are only available with an Interval International Platinum® Membership, which is complimentary during the first year of Membership in the Divi Vacation Club. For a complete list of benefits, check your Interval International materials or log in to www.intervalworld.com. To confirm or upgrade your Exchange Membership level with Interval International, please call 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International). *While it is anticipated that Interval International will provide the Divi Exchange Network benefits under an ongoing contractual relationship, there is no assurance that the agreement between the Divi Vacation Club and Interval International will continue for any particular length of time. All exchange requests are based on availability.
club loyalty benefits Your Membership also includes Club Loyalty Benefits, our way of rewarding you just for being a Club Member! This elite benefits program offers you additional savings on many of the vacation services and amenities you’ll enjoy each time you travel to a Divi Club Destination. With exclusive discounts and VIP extras, you’ll reap the rewards of this program throughout the year. Plus, we provide Club Loyalty Benefits for all levels of Divi Vacation Club Membership, so no matter how many Pure Points you purchased, you can take advantage of a number of fantastic benefits.*
Our Club Loyalty Benefits deliver valuable savings on: 1. Club Services 2. Club Recognition 3. Club Amenities
The level of Club Loyalty Benefits you receive depends on the amount of annual Pure Points you purchased:
keep in touch
To reach a Vacation Specialist, call 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International). We are available 6 days a week, Monday - Friday from 9:00 a.m. to 11:00 p.m., Saturday and Sunday 10 a.m. to 6 p.m., ET. You can also email your questions to divi@clubreservations.com, or visit www.divivacationclub.com. For questions regarding Club Loyalty Benefits, please contact memberrelations@divivacationclub.com.
Silver Membership
Through 64,999 Pure Points
P L AT I
NUM
Gold Membership
65,000 through 99,999 Pure Points
Platinum Membership
PRESIDENT
’S ELI TE
100,000 through 299,999 Pure Points
President’s Elite Membership 300,000+ Pure Points
*Services and amenities are subject to change without notice for items of comparable value. If you have questions about the Club Loyalty Benefits program or the level of benefits you receive, please contact Member Services at memberrelations@divivacationclub.com. Representatives are available to assist you Monday - Friday from 8:00 a.m. to 5:00 p.m. (ET).
@divivacation