Membership Features - 2021 Edition

1 E 2 20 DAT UP

IMPORT AN T M E MB E R S H I P FE A TU R E S & B E NE FI TS 1

setting up your logins step 1: how to access club information The most up-to-date club information can be accessed anytime through your exclusive Member Site at www.divivacationclub.com by clicking “Login.” If this is your first time logging in, you will be asked to create a personal login ID and password. From there, you can explore everything you need to know about your Membership. Always log in to this Member Site before making any online club transactions.

to set up your member site login ID and password, follow these steps: • To Register – Go to www.divivacationclub.com and click “Login.” Select “Register Today” to be directed to the registration page. Enter your Divi Vacation Club contract number and the name of the contract owner or eligible user.

Enter your first name, last name, address, telephone number, email address and create a password. Re-enter the password in the “Verify Password” field. If you would like to receive email offers and club news, click “Yes.” For “Account Type,” select Divi Vacation Club Member. To finalize, click the “Submit” button.

• To Log In – Go to www.divivacationclub.com and click “Login.” Enter your established email and password. For “Account Type,” select Divi Vacation Club Member. Click “Log In.” • Forgot or Lost Your Password? – Click “Reset Password.” Enter your established email and contract number. For “Account Type,” select Divi Vacation Club Member and click “Reset Password.”

• Need help? – Contact our Member Services Department at memberrelations@divivacationclub.com.

step 2: to make online transactions, set up your personal account

we value your security and ask that you establish a second login and password to access your personal account to: • Make a Reservation • Bank Points • Borrow Points

• Rent Points • Check Your Points Balance • View Member History

• Update Personal Information • Learn More About Divi Club Destinations

• To Register – On the login page, click the “Register Now” button. Enter your Divi Vacation Club contract number and the name of the contract owner or eligible user. Enter your first name, last name and email address and create a login ID and password. Re-enter the password in the “Confirm Password” field and click the “Create Login” button.

• To Log In – On the login page, enter your login ID and password, then click the “Sign In” button.

• Need Help? – If you forgot or lost your password or need to request a change to your login ID, contact a Vacation Specialist at 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International).

membership basics fast facts • Be sure to establish your login ID and password to both the www.divivacationclub.com Member Site and your Personal Account. Keep this information in a safe place—you will need to have your Member information and contract number to establish identity.

• Only Members in good standing may make transactions, so make sure all of your fees are paid and up-to-date.

• If you have questions or need assistance, contact a Vacation Specialist at divi@clubreservations.com or call 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International).

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making a pure points reservation at any divi club destination to make a pure points reservation at any participating divi club destination, simply follow these 3 steps!

1

Get Ready – Go to www.divivacationclub.com, log in to your Member Site and go to “Making a Reservation.”

Log in to your Personal Account (please make sure you have established a Personal Account Login – see page 2).

2

Get Set – Make sure you are in the "Member Options" tab. If you have multiple contracts, select the one you wish to use. Under “What do you want to do,” use the dropdown box to select “Make a Club Reservation” and click "Go." Select when you want to travel, how many people are traveling, the number of nights you wish to stay and the resort you would like to visit, and click "Search." Your search result will display the available resort(s) with travel dates, room types and total Points cost. Make your choice and click "Select." Next, review your reservation information, fill out any special service requests and complete payment information, should transaction fees apply. Review your transaction details and confirm if you wish to receive an email with this information. To finalize, check the “Terms and Conditions” box and click “Confirm.” Once your transaction is complete, you will receive a reservation number (you can print this page).

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Go! – Once your reservation has been confirmed, you’re ready to travel. Enjoy an exciting getaway where you’ll create lifelong memories. *Reservations cannot be modified or cancelled online. Please call a Vacation Specialist to modify or cancel your reservation.

If you prefer to make a reservation through a Vacation Specialist or need assistance, please call 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International).

Vacation Specialists are available 7 days a week, Monday - Friday, 9:00 a.m. to 11:00 p.m., and on Saturday and Sunday, 10:00 a.m. to 6:00 p.m. (ET). Please see page 10 for information on reservation and cancellation fees.

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reservations fast facts • The sooner you book a reservation, the better, so make sure you are familiar with your reservation booking window. For details, see the chart on page 9.

• When making a reservation less than 5 days prior to check-in, please contact a Vacation Specialist.

• If you need help selecting a Divi Club Destination, you can review resort details (room types, resort amenities, area attractions, photos) and nightly Points rates before you make your reservation in your membership guide.

• For reservation or other transaction payments, you can use the credit card on file or add a new credit card.

• Your reservation will be confirmed via email, so make sure the correct email address is on file.

• Reservation modifications or cancellations cannot be completed online. If you need to modify or cancel your reservation, please contact a Vacation Specialist.

• Please see page 10 for information on reservation fees.

• If a member fails to check in on the first day of their reservation, they must notify the resort they are traveling to or risk reservation cancellation, without restoration of Points.

• Points penalties and fees may be applied to cancellations. For details, see the chart on page 10.

• Only Members in good standing may make reservations, so make sure all of your fees are paid before you book a reservation.

• When you borrow Pure Points or make a reservation more than 365 days prior to check-in, you will have the option to prepay annual Club Dues and Club Operating Fees at the time of reservation, or you may choose to wait until annual invoices are issued (typically in October). If you choose to wait, please make certain that all payments due are made prior to the year-end, past-due date to avoid reservation cancellations.

Points Prime Members Go to www.divivacationclub.com, log in to your Member Site and click “Making a Reservation.” Next, log in to your Personal Account (to establish a Personal Account Login, see page 2). Make sure you are in the "Member Options" tab. If you have multiple contracts, select the one you wish to use. Under “What do you want to do,” use the drop-down box to select “Reserve My Home Week” and click "Go." Your travel and check-in dates will automatically appear in the “Make a Reservation” window. Enter 7 nights and click "Search." Review your reservation information, fill out any special service requests and complete payment information, should transaction fees apply. Check the “Terms and Conditions” box and click “Select.” Review your transaction details and confirm if you wish to receive an email with this information. To finalize, click “Confirm.”

Once your transaction is complete, you will receive a reservation number (you can print this page).

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banking pure points Even if you can’t take your yearly vacation, your Points won’t go to waste! You can bank all or a portion of your unused Pure Points to travel in the next calendar year, which allows you to use leftover Points for an even better vacation next year! As a reminder, the Use Year for all members begins January 1st and ends December 31st.

banking fast facts • You can bank your Pure Points anytime. Go to www.divivacationclub.com, log in to your Member Site and go to “Banking, Borrowing & More.” Under Banking Pure Points, click the link to log in to your Personal Account (please make sure you have established a Personal Account login - see page 2).

• Make sure you are in the "Member Options" tab. If you have multiple contracts, select the one you wish to use to bank your Points. Under “What do you want to do,” use the drop-down box to select “Bank My Points” and click "Go." • Select your Use Period to bank from and select your Use Period to bank into. Enter the amount of Pure Points you wish to bank. Complete the payment information, should transaction fees apply, check the "Terms and Conditions" box and click "Continue" to complete your banking transaction.

The deadlines for banking your Pure Points vary based on your Membership level. Banking deadlines are as follows: • If you are a Silver Club Member, you may bank 100% of your Points 120 days prior to the Use Year end date and 75% of your Points 90 days prior to the Use Year end date.

• If you are a Platinum or President’s Elite Club Member, you may bank 100% of your Points 60 days prior to the Use Year end date and 75% of your Points 30 days prior to the Use Year end date.

If you miss your Pure Points banking deadlines, any remaining Points can be used to make a reservation at a Divi Club Destination for travel within the current Use Year. Or, the Points can be used to make a reservation through the Divi Exchange Network for travel within 24 months of the booking date, so long as the reservation is booked before the Points expire.

• Once banked, Points cannot be un-banked.

• Banked Points will expire on December 31 of the Use Year in which they were banked into.

• If you are a Biennial Member*, your banked Points will be applied to the next calendar year. Therefore, these banked Points may only be used for travel outside of your normal Use Year.

• Only Members in good standing may bank Points, so please make sure all of your fees are paid before you try to bank Points.

• If you are a Gold Club Member, you may bank 100% of your Points 90 days prior to the Use Year end date and 75% of your Points 60 days prior to the Use Year end date. annual membership use year

use year

use year

2021

2022

2023

biennial membership use year

use year

use year

2021

2022

2023

*Members with biennial usage are issued Points every other year during the term of their Club Membership.

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borrowing pure points Want to plan a longer stay? How about booking a suite and inviting friends to join in the fun? Or perhaps you want to celebrate your special occasion with a luxurious getaway? You can! If you find that the trip you’re planning requires more Pure Points than you currently own, you have the option to borrow all or a portion of your Points from the next Use Year to fulfill the vacation of your dreams.

borrowing fast facts • Before borrowing Pure Points, you must create your desired reservation (follow the steps on page 3). If you do not have enough Pure Points to complete the transaction, you will be prompted to Borrow or Rent more Points.

• If you cancel your reservation, your borrowed Points will go back into the year they were taken from.

• You must use all of your Pure Points from the applicable year before borrowing from your next Use Year.

• Once you have selected the Use Year, you will see the amount of Pure Points you need to borrow. Click "Continue" to proceed with your reservation. Complete any payment information, should transaction fees apply, check the "Terms and Conditions" box and click "Continue" to proceed with your reservation.

• Points can only be borrowed to complete a reservation.

You may borrow up to 100% of your next Use Year’s Points.

• Points Prime Members may borrow Points to complete a transaction by selecting the appropriate Use Year. Once selected, you will be prompted to relinquish your home week rights.

• Only Members in good standing may make reservations, so if you make a reservation less than 365 days prior to check-in, please make sure all of your fees are paid before you try to book.

• When you borrow Pure Points or make a reservation more than 365 days prior to check-in, you will have the option to pre-pay annual Club Dues and Club Operating Fees at the time of reservation, or you may choose to wait until annual invoices are issued (typically in October). If you choose to wait, please make certain that all payments due are made prior to the year-end, past-due date to avoid reservation cancellations.

annual membership use year

use year

use year

2021

2022

2023

biennial membership

6

use year

use year

use year

2021

2022

2023

renting pure points Need more Points for this year’s getaway? You have the option to rent additional Pure Points to complete your reservation, giving you the opportunity to enhance your vacation without having to borrow from next year’s Point balance.

renting fast facts •

Before renting Pure Points, you must create your desired reservation (follow the steps on page 3). If you do not have enough Pure Points to complete the transaction, you will be prompted to Borrow or Rent more Points.

•

The cost of renting Pure Points is $.04 per Point. You may rent as many Pure Points as you need to complete your transaction, up to your annual allotment.

•

If you choose to rent Points, the total needed and the cost will be displayed. Complete any payment information, should transaction fees apply, check the "Terms and Conditions" box and click "Continue" to proceed with your reservation.

Rented Points are non-refundable. If you need to cancel a reservation made with rented Points, these Points will remain in your account until their expiration date, and may be used toward a new reservation during that time.

Expiration dates are as follows: •

Silver or Gold Club Members - 300 days after the date of purchase.

•

Platinum Club Members - 390 days after the date of purchase.

•

President’s Elite Club Members - 480 days after the date of purchase.

•

Only Members in good standing may make a reservation, so if you make a reservation less than 365 days prior to check-in, please make sure all of your fees are paid before you try to book and rent Points.

•

When you rent Pure Points to complete a reservation more than 365 days prior to check-in, you will have the option to pre-pay annual Club Dues and Club Operating Fees at the time of reservation, or you may choose to wait until annual invoices are issued (typically October.) If you choose to wait, please make certain that all payments due are made prior to the year-end, past-due date to avoid reservation cancellations.

Need assistance?

We’re always here to help!

Call 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International) with any questions about banking, borrowing or renting your Pure Points.

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updating account information Keeping your account up-to-date is quick and easy!

• You can update your account information anytime. Go to www.divivacationclub.com, log in to your Member Site and and log in to your “Personal Account.” Please make sure you have established a Personal Account Login - see Page 2.

• Select the “Member Profile” tab. In this section, you can establish, review and update your contact and billing information, and confirm or reset your Personal Account password. Please remember to send any changes to memberrelations@divivacationclub.com.

• Always click on the “Save My Changes” button to make sure your changes are saved.

!

Please remember to send any changes to: memberrelations@divivacationclub.com

information fast facts • Please check your Member Profile twice a year to ensure it’s up-to-date.

• To review your contracts, transaction history or available Pure Points balance, go to your “Personal Member History.”

personal history It’s easy to view your Personal Member History to get your Pure Points balance and keep track of your account.

• You can update your account information anytime. Go to www.divivacationclub.com, log in to your Member Site and and log in to your “Personal Account.” Please make sure you have established a Personal Account Login see Page 2.

•

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Select the "Member History" tab. Your contract information, Use Year, transaction date and reservation details will display.

new payment portal We are pleased to announce that a convenient payment portal is now available to all Divi Vacation Club members. This portal allows you to safely and securely pay your loan, club dues, and operating fees. To access the payment portal register or log in here.

When registering on our new payment portal for the first time: • Click “Register as a new user” • Add your email address • Add last name (which must match your contract or set up will fail) • Create a password and confirm the password Once registered, you will receive a verification request to your email account • Click “verify email” and setup is complete • Remember to bookmark this page for easy future access

Once registered and logged in, you will have access to: • View your account details by contract, resort, unit type, loan balances, maintenance fee, or operating fee balances up to three years out • Make a loan payment • Make a maintenance fee payment • Click “?” to view itemized charges • Click year drop-down for payments up to three years out • Make changes to your email address, phone number, credit card, or change/update your password* • Receiving an electronic payment receipt for all payment transactions

• *Internet Explorer is not a supported web browser for this login page.

When you have paid any current dues and fees, and your balance is $0, you can easily link to your Personal Account from the payment portal. Just log in and make your reservation.

If your setup is unsuccessful, or you need assistance, please call 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at memberrelations@divivacationclub.com and provide your last name and email on file. Please send any changes to memberrelations@divivacationclub.com.

Always click on the “Save My Changes” button to make sure your changes are saved.

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2021 club operating fees and club dues* If you are an annual Member, you are charged a Club Operating Fee (due one year in advance) and Club Dues (for the Use Year) on an annual basis, during the fourth quarter of each calendar year, which are to be paid no later than January 1st.

If you are a biennial Member, you are charged Club Dues on an annual basis and a Club Operating Fee every other year, based on your Use Year.

If you wish to prepay your annual Club Dues, you can do so by calling 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International).

When you borrow Pure Points or make a reservation more than 365 days prior to check-in, you will have the option to pre-pay annual Club Dues and Club Operating Fees at the time of reservation, or you may choose to wait until annual invoices are issued (typically in October).

If you choose to wait, please make certain that all payments due are made prior to the year-end, pastdue date to avoid reservation cancellations.**

*All fees are subject to change. **Cancellation grace periods vary based on the Member's level of Club Loyalty Benefits. See the chart on page 9 for all cancellation grace periods. A Divi Vacation Club Member who fails to check in on the first day of a reservation must notify the resort they are traveling to or risk reservation cancellation, without restoration of Points.

points management

(per transaction)* gold

$52

$42

waived

platinum

president’s elite

points borrowing

$52

$42

waived

waived

points transferring

$52

$42

waived

waived

guest certificate

$62

50% off

silver

points banking

1 per year

reservations to divi club destinations

waived

FREE

FREE

1 per year

2 per year

(per transaction)* gold

no fee

no fee

no fee

platinum

president’s elite

subsequent online transactions

$52

$52

$42

waived

subsequent vacation specialists

$73

$73

$63

waived

silver

1st transaction

external exchange fees

no fee

in the divi exchange network (per transaction)*

online

$52

vacation specialist

$73

reservation cancellations** within 48 hours of making reservation**

(per transaction)*

no fee

100% points reinstated

120 days or more prior to arrival

$99

100% points reinstated

less than 120 days prior to arrival

$162

100% points reinstated

all-inclusive meal plan option

(per transaction)*

silver

20% Discount

gold

30% Discount

platinum

35% Discount

president’s elite

35% Discount

For all-inclusive pricing, please contact Divi Reservations at 800-367-3484 or 919-419-3484.

Discount not applicable at Divi Aruba Phoenix, Divi Southwinds, or Divi Carina Bay. May not be combined with other meal plan discounts or special rates. Discount is available to members who are listed on the contract and their guests staying in the same unit, no discount on all-inclusive rates for children.

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FAQ'S Last year, the Divi Vacation Club added exciting new features to the Member Site.

The Member Site contains the latest club information and helpful tips about your Membership. The new features let you easily make a reservation, bank/borrow/rent Points, check your Points balance, update personal information and more, all from one convenient online location, 24 hours a day!

Here are a few answers to some commonly asked questions: Why do I need to set up a Personal Account?

We value your security, and ask that you establish a login to access your personal information. From there, you can make a reservation, bank/borrow/rent Points, check your Points balance and update personal information.

How do I register?

Go to www.divivacationclub.com and log in to the Member Site (if you are logging in for the first time please establish a Member Site login and password - see page 2 for step-by-step instructions). On the main page, scroll down to “Personal Account.”

Click "Register" and enter your contract number, first and last name and email address. Create a Login ID and password. Re-enter the password in the "Confirm password" field and click the "Create Login" button.

How do I make a reservation?

After you have established a Personal Account Login and password, you can make a reservation from the "What Do You Want To Do?" drop-down menu. Follow the instructions to complete your reservation.

How is my Club Membership Loyalty Tier determined?

Your Club Loyalty level depends on the amount of annual or biennial Pure Points purchased.

Silver Loyalty Tier – through 64,999 Pure Points Gold Loyalty Tier – 65,000 through 99,999 Pure Points Platinum Loyalty Tier – 100,000 through 299,999 Pure Points President’s Elite Loyalty Tier – 300,000+ Pure Points

need to bank points?

How do I bank Points?

You can bank all or a portion of your current Use Year’s Points for use in the next successive Use Year (January 1st to December 31st).

To bank your Points click on the "Member Options" tab and select “Bank My Points” from the “What do you want to do?” drop-down menu. Follow the instructions to complete your transaction.

Once banked, Points cannot be un-banked. Banked Points must be used during the next calendar year and will expire on December 31st of the Use Year in which they were banked.

When is my Points banking deadline?

The deadlines for banking your Pure Points vary based on your Club Membership Loyalty Tier.

Silver Club Members may bank 100% of their Points 120 days prior to the Use Year end date and 75% of their Points 90 days prior to the Use Year end date.

Gold Club Members may bank 100% of their Points 90 days prior to the Use Year end date and 75% of their Points 60 days prior to the Use Year end date.

Platinum and President’s Elite Club Members may bank 100% of their Points 60 days prior to the Use Year end date and 75% of their Points 30 days prior to the Use Year end date.

Email your questions or requests anytime to divi@clubreservations.com. For additional assistance, please contact a Vacation Specialist at 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International). We are currently open six days a week, Monday – Friday from 9:00 a.m. to 11:00 p.m. and Saturday from 10:00 a.m. to 8:00 p.m. (ET), closed Sunday. For questions regarding Club Loyalty Benefits, please contact memberrelations@divivacationclub.com.

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2021 loyalty benefit chart SILVER

GOLD

PLATINUM

reservation window1

240 days

300 days

390 days

480 days

banking rules

120 days prior to use year end date for 100%, 90 days for 75%

90 days prior to use year end date for 100%, 60 days for 75%

60 days prior to use year end date for 100%, 30 days for 75%

60 days prior to use year end date for 100%, 30 days for 75%

rental reservation discount2

20%

30%

35%

40%

bonus time

n/a

included

included

included

BENEFIT TYPE

BENEFIT*

CLUB SERVICES

CLUB RECOGNITION

CLUB AMENITIES

-64,999 pure points

65,000 - 99,999 pure points

100,000 - 299,999 pure points

PRESIDENT’S ELITE 300,000+ pure points

additional club transactions

$52/$73

$52/$73

$42/$63

included

banking/borrowing fees

$52

$42

waived

waived

cancellation grace period from booking date

48 hours

14 days

30 days

90 days

guest certificate fee

$62

50% discount 1/year

1 free/year

2 free/year

II annual platinum membership

n/a

n/a

included

included

dedicated pre-arrival concierge

n/a

n/a

n/a

included included

in-room arrival gift

n/a

n/a

included

all-inclusive meal plan discount3

20%

30%

35%

35%

elite Wi-Fi

n/a

n/a

up to 10MBPS

up to 10MBPS

early check-in

n/a

n/a

3 p.m.

2 p.m.

VIP check-in

n/a

n/a

included

included

premier island events

n/a

n/a

included based on availability

included based on availability

personal welcome letter from DVC president

n/a

n/a

n/a

included

complimentary lunch or dinner with resort staff (1st visit)

n/a

n/a

n/a

included

daily housekeeping

n/a

20% off

40% off

included

upgraded bathroom amenities

n/a

n/a

included

included

personal iPad for use at resort

n/a

n/a

n/a

included

preferred on-site reservations and seating

n/a

n/a

included

included

preferred golf tee times4

n/a

n/a

included

included

golf equipment rental discount4

n/a

up to 20%

included

included

golf & tennis rental discount4

n/a

up to 15%

up to 20%

up to 30%

golf pro shop discount4

n/a

up to 15%

up to 20%

up to 30%

food & beverage discount: Divi Club Destinations5

up to 10%

up to 15%

up to 20%

up to 30%

food & beverage discount: Fusion Restaurant, Aruba

n/a

up to 10%

up to 15%

up to 20%

discounts at select retail stores5

up to 20%

up to 20%

up to 20%

up to 20%

on-site car rental discount5

up to 10%

up to 15%

up to 20%

up to 30%

spa discount6

up to 10%

up to 15%

up to 20%

up to 30%

non-motorized water sports discount7

up to 5%

up to 10%

up to 10%

up to 15%

free local newspaper8

included

included

included

included

casino benefits9

2x instant credit

3x instant credit

4x instant credit

5x instant credit

discounted meeting/wedding services10

included

included

included

included

diving discount11

up to 20%

up to 25%

up to 30%

up to 35%

nitrox tank diving11

n/a

n/a

included

included

Don’t forget to take your Loyalty Benefits Card with you when you travel to a Divi Club Destination to receive your benefits!

1. Reservation windows vary depending on your Club Membership level and the type of program. 2. Cannot be combined with any promotion. 3. For all-inclusive pricing, please contact Divi Reservations at 800-367-3484 or 919-419-3484.

Discount and all-inclusive plans are not available at Divi Aruba Phoenix, or Divi Southwinds. May not be combined with other meal plan discounts or special rates. Discount is available to members who are listed on the contract and their guests staying in the same unit, no discount on all-inclusive rates for children. 4. The Links at Divi Aruba only. 5. At Divi Club Destinations only, where available. Car rental discounts may vary by resort location. Discount off rental fee and mileage only. 6. Spa discounts may vary by resort location. 7. Available at Aqua Mania Adventures at Divi Little Bay Beach Resort only. 8. At select Divi Club Destinations only. 9. Alhambra Casino, Aruba only. To receive benefits, members must join the Casino Players’ Club. Includes free slot play for all levels. 10. Divi Club Destinations on Aruba & St. Maarten only. 11. Divi Flamingo Beach Resort & Casino only.

*Fees are subject to change. Services & amenities are subject to change without notice for items of comparable value.

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