DIVI SOUTHWINDS RESORT DIRECTORY
We are excited to welcome you to the island of Barbados and delighted to have you as our guest at Divi Southwinds Beach Resort.
This resort guide will help you make the most of your stay by informing you of our amenities and services. We always try to provide you with the most current information, but please note that our offerings are subject to change without notice. Should you have any further questions, our staff is more than happy to assist you. Simply stop by our Front Desk for information or dial ext. 0. If you need resort assistance prior to arrival, please call 246-418-7300 and download our Divi Resorts mobile app for the latest information.
Our staff members have always been deeply engaged in meeting and warmly greeting our guests, and that will never change. To continue our tradition, our staff will now meet, greet, and thank all guests with a hand on their heart. We hope this safe and meaningful gesture will convey a warm welcome and show our appreciation for trusting us with your vacation.
We wish you safe travels and a wonderful vacation!
Thank you,
Management Team & Staff Divi Southwinds Beach Resort
ACTIVITIES
There’s always something fun to do at our resort and on the beautiful island of Barbados!
• Beaches – The island offers an abundance of soft white sand beaches, including Dover Beach, which is located at Divi Southwinds. Explore Miami Beach and Brownes Beach for ideal swimming conditions, Crane Beach for surfing, Mullins Bay for snorkeling, and Bathsheba Beach on the Eastern side of the island for dramatic rock formations.
• Family Activities – Family vacations at Divi mean fun for the whole family, including our youngest travelers. We have tons of family amenities at the resort including a 9-hole miniature golf course, a kid’s playground, a tennis court, a half basketball court, and a children’s pool. Stop by the Front Desk or dial ext. 7300 for an activity schedule. Please remember that a parent or guardian must accompany children under 12 years old for all activities.
• Resort Shopping – Located within the resort is our shopping promenade where guests can shop for convenient sundries at the Mini-Mart and stunning clothing at Grudge Mode Boutique. Barbados offers duty-free shopping island-wide, and the two main shopping streets in Bridgetown are Swan Street and Broad Street. Most stores are open Monday-Saturday.
• Day Spa & Beauty Parlor – Let our expert staff pamper you from head to toe and help you unwind on vacation. For the spa treatment menu, please dial ext. 7422.
• Visit Top Attractions – Historic Barbados with its British heritage can be found in sites like Broad Street, the House of Parliament, Queen’s Park, and many plantations like St. Nicholas Abbey where their Rum distillery is still operational. Visit and taste Mount Gay Rum on a tour of their facility, explore Harrison’s Cave, or visit some of the old parish churches. Even a walk around Bridgetown or Speightstown will take you back centuries as you explore beautiful architecture and small shops.
• Water Sports – There are plenty of ways to enjoy the ocean while on the island, including deep-sea fishing, diving, snorkeling, sailing, surfing, swimming with turtles, and more. Stop by the Front Desk or call ext. 7300 for assistance with planning your vacation and booking excursions.
For directions or more information on any island or resort experience, please visit our Front Desk for assistance. You can also dial ext. 0 for help. Tennis courts can be reserved up to 24 hours in advance.
AIRLINES
Please confirm your airline reservations at least 48 hours prior to your departure. For any further assistance, please visit our Front Desk or dial ext. 0.
AIRPORT
The local airport, Grantley Adams International Airport, is located within an easy 20-minute drive from the resort. For information on arrivals and departures visit www.gaia.bb or call 246-536-1300. We advise that you arrive at the airport at least two hours before your flight departure due to F.A.A. security requirements. Charter flights may require you to be at the airport three hours prior to your flight.
AMENITIES
Our resort offers an array of amenities for you to enjoy on your vacation:
• 3 Freshwater Swimming Pools & Wading Pool
• Pureocean Beachside Restaurant & Bar
• Pool Palapas, Chairs, & Towels
• Beach Chairs & Towels
• Restaurant Specials
• Activities Desk
• 9-Hole Miniature Golf
• Children’s Playground
• Half Basketball Court
• Tennis Courts
• Day Spa & Beauty Parlor*
• 24-Hour Fitness Center
• Shopping Promenade with Mini-Mart & Boutique*
• Family Activities
• BBQ Facility
• On-Site Laundry (coin-operated)
• Complimentary Wi-Fi
• Complimentary Parking
• Meetings, Weddings, & Special Events*
• 24-Hour Security
*Available at an additional cost. Please visit the activities desk for information.
Food and beverage offerings, menus, and hours are subject to changes without notice. Activities including tennis, miniature golf, basketball, and fitness center, must be booked in advance at the Front Desk. Starting June 1, 2024, Pureocean Restaurant is going cashless. Guests who do not have access to the use of a credit card can purchase Divi Cash from the Front Desk. The resort accepts American Express, Visa, MasterCard, and Diners Club.
ATM
Barbados has an extensive network of ATMs that accept most major credit cards. Please ask the Front Desk for the nearest ATM.
BANKS
Banks in Barbados operate Monday-Thursday, 8 a.m. – 3 p.m. and Friday 8 a.m. – 5 p.m.
BEACH CHAIRS
Beach and pool chairs and cabanas are complimentary for all guests and are available on a first-come, first-served basis. Any chairs left unattended for more than two hours will be reassigned to other guests. Please do not place articles on the beach/pool chairs before 7 a.m.
BEACH & POOL SAFETY
There is no lifeguard on duty, therefore swimming is at your own risk, and diving is strictly prohibited. Please be especially attentive to the safety of children while on the beach and in the pools. Children must be accompanied by an adult, and infants and toddlers who are still in diapers MUST wear a “swim diaper” or plastic pants with elastic waist and legs.
Please do not bring glass containers to the pool and beach areas. Proper pool and beach attire are required at all times. Play it safe and always wear reef-safe sunscreen! Swimming is prohibited during chemical treatments and cleanings. We also ask that you extinguish cigarettes in the receptacles provided and respect our other guests by keeping noise to a minimum after 8 p.m. Please read and comply with all rules posted on pool signs.
For your own health and safety, we recommend you do not purchase items from beach vendors who are not employed by the resort. All purchases from beach vendors who are not affiliated with the resort are at your own risk.
BEACH TOWELS
Upon check-in, each registered guest will be issued a towel card and a $25 deposit will be placed on your room account for each card issued. Towels may be picked up and exchanged at the Activity Center by the main pool from 9 a.m. – 5 p.m. Guests can exchange their towel card for a clean towel or exchange a used towel for a clean towel. Upon departure, the deposit will be released once the towel card is returned.
BUSES
Regular public transportation runs throughout the island. There are three types of buses: government-owned buses (large blue and yellow), privately-owned mini-buses (blue and yellow), and the ever-popular ZR vans (maroon and white). Buses run from 5 a.m. until midnight. The fare is BBD $3.50 one-way (subject to change without notice).
CAR RENTAL
Our activities coordinator or reception staff will be happy to assist you with renting the perfect vehicle to drive while on the island. Vehicles are driven on the left side of the road and the vast majority of vehicles are right-hand drive. International traffic signs are used.
CASINOS/ARCADES
Games rooms and arcades can be found in and around Bridgetown and at the Lucky Horseshoe in Worthing and Oistins.
CHECK-IN
Our resort’s official check-in time is 4:00 p.m., but we always try to have your room ready for you as soon as possible. Please understand that Saturdays and Sundays are our busiest days for arrivals and departures, and your room may not be ready until the official check-in time.
CHECKOUT
Our resort’s official checkout time is 10:00 a.m. As a consideration to arriving guests, please plan to vacate your room at this time so we can have it fresh and clean for the next guest. A late checkout fee of $100 for 2 hours (up to 12:00 p.m.) will be charged to your account for late departures.
Your bill will be delivered to your room the night prior to your checkout date. To avoid long lines at checkout, please call the Front Desk prior to leaving your room, and we will process your credit card on file for any room or incidental charges.
If you are not leaving the resort immediately, and you have vacated your room, your luggage can be checked with reception to be stored safely until your departure.
CHURCHES/PLACES OF WORSHIP
Please visit the activities desk or dial ext. 0 for more information about local churches and places of worship.
CLEAN CHECK PROGRAM
For over 50 years, Divi Resorts has focused on ensuring our guests enjoy healthy and safe Caribbean vacations. We have reviewed every area of our health and cleanliness procedures, and our enhanced CLEAN CHECK program follows the recommendations of the Centers for Diseases Control and Prevention (CDC), the World Health Organization (WHO), and the Ministries of Health on Barbados.
We are working diligently to safeguard your health and wellbeing from check-in to farewell. For more details on our CLEAN CHECK program, visit www.diviresorts.com/clean-check.htm.
CLIMATE
Temperatures on Barbados remain constant year-round, averaging about 86°F (30°C) each day, with water temperatures around 78°F (25°C) closer to the coast. Trade winds provide cooling breezes on the island, and there is occasional rainfall in the late summer and early fall.
COMMENTS & FEEDBACK
Your comments and feedback are very valuable to us. Please complete our Customer Satisfaction Survey located in the email you receive from us after your stay and post your feedback on our TripAdvisor page. We hope you’ll keep in touch with us through social media by liking our Facebook pages and following us on Instagram, Twitter, and Pinterest.
CREDIT CARDS
We accept American Express, Visa, MasterCard, Discover, and Diners Club. A list with emergency phone numbers to all major credit card companies is available at the Front Desk. Toll-free exchanges are not accessible from Barbados, therefore, any calls made will be charged at the regular international rates.
CRIBS & ROLLAWAY BEDS
Baby cribs and rollaway beds may be reserved for BBD $20 per day or BBD $50 per week. Please call housekeeping at ext. 7407 or the Front desk at ext. 0 for assistance. There are a limited number of cribs and rollaway beds available, so they are released on a first-come, firstserved basis.
CURRENCY
The official currency of Barbados is the Barbados Dollar (BBD). However, the US Dollar is widely accepted on the island. These currencies (in bills) as well as the Euro, Pound Sterling, Canadian Dollar, and Eastern Caribbean Dollars can always be exchanged at the Front Desk. You will find almost all prices are listed in BBD and US dollars. Please note that if you pay in a foreign currency, change will be given to you in BBD Dollars and coins.
CUSTOMS
Duty-free shopping can be found throughout Barbados.
DIVI VACATION CLUB
A membership in the Divi Vacation Club lets you experience even more of Divi Southwinds Beach Resort and club destinations in Aruba, Bonaire, and St. Maarten, as well as thousands of exciting worldwide destinations with Interval International through the Divi Exchange Network. The club also includes the popular Loyalty Benefits program, which provides discounts and privileges on club services, club recognition, and club amenities. For more information, please call 1-888-863-6822 (toll-free) or 1-919-419-3484 (outside of the US). You can also learn more anytime at www.divivacationclub.com
DOCTOR/DENTIST
Our Front Desk will be happy to assist you with locating a doctor or dentist on the island. If you have a medical emergency, please call 511 immediately. Alternatively, you may contact Urgent Care Mobile at 538-3838.
DO NOT DISTURB
The “Do Not Disturb” privacy sign is supplied in your room for your convenience. If you do not wish to be disturbed, please place the sign on the handle of your entry door. If you cannot locate the sign, please contact the Front Desk. If you do not wish to receive telephone calls, please dial ext. 0 for the Front Desk to let us know.
DRESS CODE
The resort dress code is totally informal. However, please do not wear wet swimsuits in the restaurant or lobby. Eveningwear is typically casual. Nudity is strictly prohibited.
ELECTRICITY & ENERGY CONSERVATION
The electrical current in Barbados is DC 110 volts, 50 cycle – USA voltage. Transformers and adapters are available at the Front Desk. Please dial ext. 0 for assistance.
We are conscious of protecting our natural resources and have an energy conservation plan that includes the use of low-watt light bulbs. Please help us conserve electricity by turning off the lights when you leave your room or when they are not in use. We also ask that you keep the sliding door closed, which will help avoid condensation in your unit.
Please assist us with our conservation efforts by:
• Observing the pool and beach towel exchange notice and reusing bath towels by hanging them on the rack in your room.
• Conserving water in-room and in public areas and reporting any water leaks.
• Keeping the beach clean of litter.
• Protecting the monkeys, birds, and roosters from harm and not feeding them.
• Refraining from using single-use plastic bottles and straws.
In addition to our own environmental efforts, we support the local community and love to give back through our Divi Impact and Divi Cares programs. Ask us how you can contribute to this worthy cause today!
EMERGENCY NUMBERS
Ambulance 511
Police 211
Police Station 430-7616
Fire Department 311
Elcourt Clinic 428-9452
Queen Elizabeth Hospital 436-6450
Drug Helpline 421-3784
Front Desk 0
Security 7426
FIRE & FIRE ALARMS
Please review the SAFETY & SECURITY section.
FITNESS CENTER
Our Fitness Center offers the latest exercise equipment, including a computerized bicycle and other cardiovascular and aerobic training equipment. The hours of operation are 6:30 a.m. to 9:00 p.m. and the fitness center is accessible with your room key.
Please limit your workout on any cardiovascular machine to 30 minutes while others are waiting. Children between the ages of 8 and 15 should be under strict, direct adult supervision when exercising. Children under 8 years of age are not allowed in the fitness center.
GRATUITIES, ROOM TAX & OTHER GOVERNMENT CHARGES
A 10% service charge will be added to your room bill and food and beverage checks.
Room taxes include: Government Tax (VAT) 10%, Resort Fee 2.5%, BBD $10 Energy Surcharge, and Government Levy BBD $19.27. Please note that the Government Tax (VAT) for Food & Beverage is 17.5%.
All of these charges will be added to your bill at checkout.
HAIRDRYERS
All rooms are equipped with hairdryers in the bathroom cupboard or drawer.
HOUSEKEEPING
Resort Guests (paying a nightly rate):
• Towel and trash service will be provided daily except on Full-Service Days (Wednesdays and Saturdays). Should you need additional amenities such as soap, body lotion, shampoo etc., please call operator or Front Desk. Additional Full Service of your unit is available for an additional fee, which can be arranged at check-in or at any time during your stay.
Timeshare Owners:
• Towel and trash service will be provided daily except on Full-Service Days (Wednesdays and Saturdays). Should you need additional amenities such as soap, body lotion, shampoo etc., please call operator or Front Desk. Additional Full Service of your unit is available for an additional fee, which can be arranged at check-in or at any time during your stay
Please consider the environment and think green by reusing your towels. Simply hang them up to dry and reuse as needed.
For housekeeping assistance, please dial ext. 7407 or ext. 0.
IMMIGRATION
All international guests are required to carry a valid passport. Visitors must have a return or continuing airline ticket.
INTERNET SERVICE
Our Wi-Fi internet service is free of charge and available in all rooms on the resort. Please ask the Front Desk for the latest username and password, as we change this often for security reasons. To use the Wi-Fi in your room, please follow the instructions below:
• Turn on your computer/mobile device.
• View your internet browser and refresh.
• For network, select your room number and click connect.
• Enter the password given to you by the Front Desk.
• Press enter to log in and you’re ready to go online.
• If you cannot access the Wi-Fi, please dial the Front Desk. Information is subject to change without notice.
INTERNATIONAL CALLING CODES
If you wish to make a destination call, dial 9 and the number.
INVENTORY TIMESHARE UNITS & STUDIOS
This is your home away from home. We respectfully request that you leave your unit in the condition in which you would like to find it and refrain from hanging your clothing on the balcony rails. Furniture and all contents in the unit may not be removed or taken off the property. Please note that the resort reserves the right to charge for any damages to the unit and its amenities, even after departure. Your cooperation is greatly appreciated.
LANGUAGE
English is the official language of Barbados, but many locals also speak the local Bajan dialect.
LAUNDRY
Self-operated laundry facilities can be found on the third floor of the main building. Coins for operation may be purchased at the Front Desk.
If you require dry cleaning and or laundry service, please call housekeeping at ext. 7407 before 9 a.m. Laundry service is done by an outside provider and as such, the hotel is not responsible for the loss or damage of any articles. Laundry service is available Monday-Friday and closed on weekends and bank holidays.
LOST & FOUND
Inquiries regarding lost items should be made to our housekeeping department at ext. 7407, or Front Desk ext. 0. We will make every effort to assist you in locating your lost item(s).
Postal rates are subject to change. Regular mail leaves the resort every weekday morning. Express mail services can be arranged through the activities Front Desk or by calling ext. 7300.
MAINTENANCE
If you have a maintenance issue, please call the Front Desk at ext. 0.
MAPS
A map of the resort can be viewed anytime on our website at www.diviresorts.com/divisouthwinds-beach-resort.htm#gallery. If you would like a printed resort map, please visit the Front Desk. Island roadmaps can be picked up at the Front Desk or Activities.
MEETINGS, WEDDINGS, & SPECIAL EVENTS
Our food and beverage staff can arrange a perfect setting for your date night, anniversary, wedding, meeting, or special event. Any of these events or ceremonies can be held in our banquet room, on the beach, at Bajan Breeze Restaurant or pureocean Restaurant, or at the location of your choice on our property. We also offer special romance packages to create the perfect setting for you and your loved one, which includes a romantic candlelit beach dinner and welcome turndown service. Please contact the Front Desk or activities desk for assistance with booking these packages and services while at the resort, and visit https:// www.diviresorts.com/special-event-form-sw.htm to see what is available for purchase. We have professional on-site coordinators to assist you with your needs. Dial ext. 7407 or 0 for more information. For assistance before you arrive, please contact our groups department at 800-801-5550 or email groupsales@diviresorts.com
NON-SMOKING POLICY
Section 7:1 of the Health Services (Prohibition of Tobacco Smoking in Public Places)
Regulations 2010 states: Any person who smokes in any public place where a (no-smoking permitted) sign is displayed, is guilty of an offense, and is liable on summary conviction to a fine of BBD $500 or to imprisonment for a term of 12 months or to both such fine and imprisonment. This regulation is strictly enforced throughout Barbados.
All rooms at our resort are non-smoking. Please be advised that a sanitation fee of BBD $300 will be charged to your account if you or any of your guests smoke inside or on the patio of your suite. If you smoke anywhere on the resort where the no-smoking sign is not displayed, please use an ashtray or other receptacle to discard your ashes and cigarette. The island is very windy, so please be especially careful when disposing of your cigarette and be respectful to non-smokers who may be around you.
PHARMACIES
Our Front Desk is happy to assist you with locating a pharmacy on the island. If you have a medical emergency, please call 511 immediately.
POPULATION
According to the most recent census, 287,375 people live on Barbados.
RESORT MAIN EXTENSIONS
Front Desk 0
Activities Front Desk 7411
Housekeeping 7407
Security 7426
Sales/Banqueting 7307/7408
Main Office 7300
RESORT RESTAURANT & BAR
pureocean Restaurant
Satisfy your taste buds at our beautiful beachside restaurant, open daily for breakfast, and lunch and dinner. Choose from a variety of breakfast favorites and delicious lunch offerings, including island-inspired appetizers, juicy burgers, fresh salads, and so much more. For the latest menus, please visit https://www.diviresorts.com/ southwinds-dining.htm.
Food and beverage offerings, menus, and hours are subject to change without notice. Starting June 1, 2024, Pureocean Restaurant is going cashless. Guests who do not have access to the use of a credit card can purchase Divi Cash from the Front Desk. The resort accepts American Express, Visa, MasterCard, and Diners Club
SAFE DEPOSIT BOXES
Please make use of the complimentary safe deposit box in your room (usually located in the closet) and make sure to program the box with a code you will remember. The resort assumes no responsibility for the loss of any items not secured in the safe deposit box.
SAFETY & SECURITY
Divi Southwinds offers 24-hour security with security devices, lights, and patrols to protect you and your property. These measures do not provide an absolute guarantee against loss; therefore, it is up to you to obtain trip insurance and utilize other measures to protect against problems beyond our reasonable control.
We ask guests who see any suspicious activity to contact our Security Team or the Front Desk immediately. Please keep in mind that resort employees wear name tags at all times.
Additional safety guidelines and best practices:
• Secure your room before you leave and at night by locking all windows and doors using the locking devices provided.
• Lock your entrance door from the inside and the connecting door, if applicable.
• Always lock up your valuables (money, passports, jewelry, etc.) in the safe deposit box provided in your room. Resort policy requires that a guest must always be present in their room when requesting resort assistance with safe deposit boxes.
• When returning to the hotel in the evening, use main access roads and walkways.
• Do not display your room keys in public or leave them in your vehicle, on restaurant tables, at swimming pools, or other places where they can be easily stolen. For your safety, keys do not display room numbers.
• Do not draw attention to yourself by displaying large amounts of cash or valuables.
Fire Safety:
When you check into your room, please locate the nearest fire exit and fire extinguisher. Make sure to review the fire safety exit plan on the back of your main unit door. Count the number of doors between your room and the exits. This will assist you should the need for an emergency evacuation arise. Choose a specific spot to keep your keys so you can easily locate them in an emergency situation.
In case of a fire, please remain calm. If the fire is in your room, get out quickly. Close the door, sound the alarm, and notify the resort staff. If the fire is not in your room, leave if it is safe to do so. Be sure to take your room key with you in case the fire blocks your exit and you need to re-enter your room. To check the hallway for fire, touch the door with the back of your hand to test the temperature. If the door is cool, get low to the floor, brace your shoulder against the door and open it slowly. Be ready to close it quickly if there are flames on the other side. Crawl low in the smoke to the nearest exit or staircase; the freshest air is near the floor. DO NOT USE ELEVATORS. Return to your room if the exit or staircase is aflame. If your room door is hot, do not open it. Instead, seal the door with wet towels or sheets. Turn off fans and air conditioning. Immediately call the Front Desk for help. Signal from your window. Jumping down from higher-level floors is dangerous and could result in injury or death. Follow the instructions given by the resort staff and/or local authorities such as the fire department, police, and ambulance staff. Do not re-enter your room unless authorities or resort staff have instructed you to do so.
Car Security:
Although our parking lot is well lit and regularly patrolled, we recommend that you lock all car doors and windows, and do not leave valuables or your room keys in your vehicle. We assume no liability for theft/or damage to your vehicle.
SHOPPING
Barbados offers duty-free shopping island-wide. Stores on the island offer everything from fine jewelry to handmade goods, so you’re sure to find the perfect souvenirs to bring home. Check with our activities desk or ask the Front Desk for great shopping tips!
SUN EXPOSURE
The sun in Barbados can be very intense. Even during a cloudy day, harmful UV rays may still be present. Please exercise caution and use proper reef-safe sunscreen.
TELEPHONE USAGE
Room-to-Room Calling: If you wish to call a guest from another room, dial 5 then the room number. For example, if the room you are calling is 424, you would dial 5424. For calling penthouses, please contact the Front Desk.
Local Calls: To place a local call, dial 9, wait for the tone, and then dial the 7-digit number.
Cell Phones & CSM Calls: Please note that calls made to cellular and GSM phones incur a premium charge as stipulated by the local telephone company.
Long-Distance Calls:
U.K.
801144 + Area Code + Number
Germany 801149 + Area Code + Number
Switzerland 801141 + Area Code + Number US/Canada/Caribbean 91 + Area Code + Number
Most 1-800 numbers are not toll-free from Barbados. Dial the 1-800 number and a recorded message will advise you how to proceed. These calls will be charged to your room account. If you wish to have someone in the U.S. contact you on the island, please have them call 1-866899-7231. National calling cards will not give you a discounted rate when calling from outside your country.
*All partial minutes will be charged a full minute.
TELEVISION CHANNELS
TV CHANNELS
TIME ZONE
Barbados follows Atlantic Standard Time year-round. During the fall and winter, 12 p.m. on the east coast of the United States is 1 p.m. on the island. During U.S. Daylight Savings Time, it’s the same on the eastern seaboard as it is on the island.
TIPPING
Most restaurants include a 10% service charge. Standard tipping for good service in restaurants is 10%-15%. It is also customary to tip taxi drivers 10%-15%. If you have any questions, please visit our activities desk.
TRANSPORTATION
Vehicles are driven on the left side of the road and the vast majority of vehicles are righthand drive. International traffic signs are used. While foreign and international driver’s licenses are valid, you will need to purchase a Barbados permit, which costs BBD $10 for a period of two months or less, or BBD $100 if you intend to stay on the island for a period longer than two months. These permits are available from car rental companies, or from the Barbados Licensing Authority between 8:30 a.m. and 3:00 p.m.
To rent a car, please see the Front Desk or activities desk.
Taxis: Taxis are widely available on the island. If you need a taxi, please call the Front Desk and our staff can arrange a reliable car or van. It is always advisable to enquire about the fare to your destination from the driver prior to starting your trip. We can also arrange an electric vehicle for you.
TRASH
Please help us keep our resort and island clean and do not litter. Barbados is a windy island, so cups, bottles, and other items can blow away easily. Please preserve the environment by throwing your items away in the bins provided throughout the resort and by retrieving any items that blow away.
WAKE-UP SERVICE
To request a wake-up call, please dial the Front Desk at ext. 0