District32 Business Prophet - August 2023 Issue

INFLUENCER INSIGHTS

Mitch Behan CONNECTION

BUSINESS

Aug 2023 Issue April

TABLE OF

CONTENTS 04

Igniting Mid-Year Momentum: Investing in Your Team's Growth and Success

08

The Benefits of Networking Accessing a Pool of Experts for Business Success

12

District32 – Making a Mark on The Gold Coast Networking Scene

13

Out and About with D32

14

Member Outcomes

16

4 Week Sales Program Testimonials

17

What Our Members Say About Us?

18

Meet Some of the 7-figure++ Connect Premium Members

19

Is Cash Flow Keeping You Awake at Night?

22

How To Be A More Resilient Leader

23

Unleashing Your Authentic Voice: A Journey Of Selfdiscovery And Expression

24

Upcoming Events

29

Event Sponsorship

30

Join Our Business Community

31

Refer A Business Owner

32

Secret Men’s Business

33

Presentations With A Difference

34

How to Create An Additional $2m Within 15 Years

35

How High Impact, High Influence Leaders Increase Collective Engagement And Their Own Freedom

36

How is Your Customer Experience Impacting Your Business?

40

Protecting Your Business: 5 Mistakes to Avoid for LongTerm Success

42

Boost Your Business with an Optimised Google My Business Profile.

44

Building Trust and Credibility

46

Thinkify’s Real Time Revolution is Shaping the Future of Digital Marketing.

48

Simple Communication Goes A Long Way

49

Top Tips and Strategies for Delegation

56

A Journey of Growth & Networking with District32

52

The RBA’s Work Is Not Done Yet

Igniting Mid-Year Momentum: Investing in Your Team's Growth and Success As the great Sir Richard Branson said, “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”

Be the Business You Aspire to Become: 1. Don't wait for more resources or a better financial position to invest in your team's training and development.

2. Think and act like the business you aspire to be.

3. Recognise that the impact of

My commitment to team and staff training began during a transformative encounter with the General Manager of General Electric in Australia. This company ranked as the fifth largest in the world at the time.

Curiosity got the better of me, and I asked him why they invested so heavily in the education of their people.

His response was profound and simple: "Because it affects our bottom line."

This statement resonated profoundly and ignited a journey to explore the transformative power of investing in people.

Now, as we find ourselves at the midyear mark and tax time, it is an opportune moment to rally your team, boost motivation and inspiration, and tap into their collective energy.

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investing in your people will grow your business. When prioritising their growth and success, foster an environment where team members are inspired, focused, and driven to achieve outstanding results.

Harness the Strength of the Pack: As the saying goes, “The strength of the wolf is in the pack, and the strength of the pack is in the wolf.”

Investing in your team's education and growth empowers them to work together cohesively and achieve greatness collectively, encourages collaboration, fosters unity, and provides opportunities for team members to learn and grow together.

This strengthens the team members' bond and elevates the organisation's performance and success. - I highly recommend the book Tribal Leadership by Dave Logan.

Investing in your team goes beyond financial benefits.

Remember that your staff and teams have lives outside of the organisation.

They can get lost in the distraction of their daily life.

It instils a sense of security, connection, and purpose in their lives.

Going above and beyond for your staff sends a powerful message that you genuinely care about their well-being.

We've all seen it; your accounts person is behind in their BAS statements, as their home life is chaotic and conflicts with work life.

OR ... your top salesperson is pushing clients too hard as suddenly he has a massive bill and his financial life conflicts with his work life.

OR ... your marketing professional is feeling exhausted as she isn't getting time to enjoy her personal life.

Investing in your team goes beyond financial benefits. It instils a sense of security, connection, and purpose in their lives.

Teach your teams the art of achieving balance and help them cultivate a sense of self-worth. Investing in their personal growth and providing resources for life management demonstrates that you care about their holistic well-being. I promise you this will come back threefold in your business. It will boost their confidence, help them feel connected with the business and their team, and drive them to excel, ultimately creating a positive ripple effect in your business.

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You show that you value their personal and professional growth by providing them with the necessary tools and skills.

This investment generates loyalty, dedication and an enduring belief that you genuinely care, having their best interests at heart.

Let's flip this around; the halfway point in 2023 is the opportunity to restart.

Seize the opportunity to invest in your team's growth and success.

Meet

Mitch Behan mitch@mjbseminars.com.au www.mjbseminars.com.au

INSIGHTS

Address Conflicting Priorities:

A human development expert who, after hitting rock bottom and landing himself in prison, has dedicated the last three decades of his life to getting people out of hundreds of thousands of dollars of debt, helping them create the mindset for million-dollar empires, and turning people’s anxious behavioural patterns into carefree and inspired

On any given day you’ll find him coaching and working with high networth individuals, elite sports personalities, business owners, entrepreneurs, and any individual ready to welcome growth. He holds a ‘No B******’ approach, challenging his clients and keeping them accountable to the future they deserve.

lives.

Mitch's

is

simple:

A

Mitch owns and runs MJB Seminars, a company that delivers world-class

breakthrough in your business or personal life has nothing to do with

seminars, courses, coaching and support services to help people achieve their peak potential and transform

getting a new client, a new car, a pay rise or a new partner – it’s about how well you can master your mindset,

their business, personal and spiritual well-being.

reset old ways of thinking, and build unbreakable self-worth.

A game-changer in the personal growth sphere, Mitch has developed his own

Unlock Your Team's Explosive Potential: Level Up, Invest, and Achieve

unique and simple technique, using a deep understanding of neuroscience and neurobiology, to hack consciousness and get clients operating at their most elite level.

Mitch has worked alongside, and continues to share his knowledge and insights with, other personal development visionaries, including Dr Joe Dispenza, Dr John Demartini, Jack Canfield and Dave Logan. Surrounding himself continuously with leaders who understand that human transformation is a science, ensures that with the right tools, knowledge, and support, everyone is just a breakthrough away from reaching their goals!

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message

Unprecedented Success!

Attention, visionary business owners!

Are you ready to take your team's performance to new heights and achieve unprecedented success?

Join us at Master Mind and Money and witness the transformative power of investing in your team's personal growth.

Contact us to book in your team info@mjbseminars.com.au

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INSIGHTS

The Benefits of Networking Accessing a Pool of Experts for Business Success

One of the key advantages of building a strong network or being a part of an

So, what are some of the specific benefits networking can offer to

established networking group, is the access that can be gained to a diverse pool of experts. When you are part of a

support your business growth, particularly as part of an established group with access to a pool of experts?

network including experts from a variety of industries, you can leverage their knowledge, as well as tap into their experience, and you’ll have more opportunities supporting you to grow your business, developing better products and systems along the way.

As part of a networking community, having this knowledge easily accessible, you’ll reach your goals faster, while learning how to avoid some of the common mistakes many business owners make when starting out in business.

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Is your Network Full of Experts Who Will Show You the Way? Within an established networking group, there is a wealth of experience amongst business leaders with decades of success, who have real-life knowledge gained through their genuine leadership activities in business.

These individuals have accumulated years of experience, possess specialised knowledge, and can offer guidance on various aspects for your business success.

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Test Ideas First

By discussing your concepts with experts in various fields, you can gain a fresh perspective, identify potential flaws, and refine your ideas before taking them to market. This early feedback can save considerable time, effort, and resources, increasing the chances of success. You may have already invested a lot of time and money into your new idea, but this feedback will ensure you launch your new venture with more confidence.

When it comes to introducing a new

Make Less Mistakes

product or service, networking can serve as a crucial testing ground.

Mistakes can be costly, both in terms of

Within your network, you have the opportunity to bounce ideas off

time and money. Networking with business owners who have years of

knowledgeable individuals who have experience in launching new

experience, means you can learn from their mistakes, hopefully leading to you

businesses or products.

They can provide you with valuable feedback

making less mistakes yourself! You’re always vulnerable to making decisions

and insights. These insights can let you know if there is a market for your product, and if your product is unique and competitively priced.

that may not have the best outcome, but by listening and learning from the experiences of other business leaders, you’ll be more prepared when faced with challenging issues.

INSIGHTS

Whether it's advice on marketing strategies, financial planning, or operational efficiency, the expertise within your network could prove invaluable. Networking allows you to tap into this collective intelligence, leveraging the knowledge of industry leaders who can help you navigate challenges and explore new opportunities.

You can get support from those who have been in your shoes. With all the

Get There Faster

experience of the business leaders in your network, you’ll likely find someone who has been through a

By tapping into the pool of experts in your networking group, you can

similar situation, which will provide you with invaluable advice. By tapping into the collective wisdom of your network, you can gain insights into common pitfalls, best practices, and effective strategies.

This wealth of knowledge can help you navigate challenges more effectively, reduce the likelihood of mistakes, and help you to make more informed decisions.

Networking essentially serves as a safety net, empowering you to learn from others, ensuring a smoother path to success.

Leveraging the knowledge of experts within your networking group, can support you to make better decisions with issues such as, employing staff, negotiating contracts, choosing ideal partnerships and overall marketing strategy.

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significantly speed up your progress towards achieving your business goals.

By establishing connections with these experts, you’ll have access to their wealth of information, resources, and opportunities that can accelerate your growth. Particularly if you are new to business or starting something new, you can reach out to your network of experts and ask them for their advice on a variety of topics, which will support faster growth.

Through collaborations, partnerships, and mentorship, your network can provide shortcuts, recommendations, and introductions that help you bypass traditional barriers. The ability to tap into the expertise of others can save you valuable time, allowing you to reach milestones faster and capitalise on emerging trends or market opportunities.

Innovation and improvement are vital for long-term business success. By networking with experts and tapping into their collective knowledge, you can stay at the forefront of your industry and continuously enhance your products with real-time insights into what your customers changing needs and wants are. One thing is for sure

in

business,

the

market

is

constantly changing, so being part of a networking group with access to industry leaders will help you stay ahead of your competition. You’ll also be more aware of advances in technology and systems that can help you to streamline your operations.

Expert insights can shed light on emerging

trends,

technological

advancements, and customer preferences. By actively engaging with the expertise within your network, you can identify areas for improvement, explore innovative solutions, and enhance the value you deliver to your customers. Networking fosters a culture of continuous learning and improvement, enabling you to develop superior products and systems that effectively meet market demands.

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So do you have access to a pool of business leaders and industry experts?

Are your networking activities allowing you to leverage the power of connection and gain advice from specialists with decades of experience in business or CEOs of million-dollar organisations? If not, then we hope this blog has given you some insights into the benefits that networking with an established group can provide. Your business success can be supported with a wealth of knowledge and dynamic resources at your fingertips. By continuing to foster personal and professional growth and leveraging your connections in an established networking group, you can benefit in so many ways.

In

an

increasingly

interconnected

world, investing time and effort into building a strong network can significantly impact your success, enabling you to stand out in your field, seize opportunities, and thrive in a rapidly evolving business landscape.

INSIGHTS

Support to Develop Better Products and Systems

Well, it has certainly been a fun ride since our launch into the Gold Coast back in March this year. Our first event, at the prestigious Sea World resort, introduced some of the local million-dollar business owners to the Connect Premium group and the District32 difference. Since then, we’ve held monthly events for both 7++ figure business, as well as smaller businesses, with delicious breakfasts, premium lunch events and sundowners, at luxurious venues like the RACV Pines Resort, Lakelands Golf Club and The Southport Golf Club.

Our amazing presenters have wowed audiences with their knowledge and wisdom. We’ve had keynote speakers including

Vanessa

Jansen,

from

Positive Dynamics, who is ranked in the top 3% of her industry globally, sharing her wealth generation success and how you can create an ‘extra’ $2 million in personal wealth. Back in June, the awesome Sharon Jurd presented her strategies for global franchise domination, with her business now operating in 45 countries. And in July, Stephen Earel gave us some world-class insights on how his national and international experience in insolvency helps him, and his organisation, to support businesses when they need it most!

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We’d also like to shout out a huge thank you to all the new businesses who have joined the District32 community in the Gold Coast, especially our Queensland sponsors, Rise Legal, Thinkify, Leap Resources and Worldwide Print. May the Power of Connection bring you uncapped opportunities and exponential business growth, like so many of our members in WA.

QUEENSLAND LAUNCH

District32 – Making a Mark on The Gold Coast Networking Scene

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OUT AND ABOUT

Out and About with D32

Member Outcomes Rapid Growth

Brand Domination

76 digital marketing projects.

Grown team from 5 to 9.

6-figure referrals.

Now Diamond Sponsor.

Peter Butler Smarter Websites

Amel Holic BlueSky Digital Labs

Massive Impact

Exponential Results

20% of clients come from District32. Highest paying clients from District32. Broker of year award 2022.

Zero to $250k in 9 months.

Now has a team of 8 and national clients.

Derek Ford FordSure

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Deena Syed Brand Guru Agency

Collaborations

Startup – one franchise.

Now owner of 4 franchises and 7figures ++.

35 retainer clients. Sole worker to team of 5. Several businesses and collaborations through District32.

Sandy Cream Minuteman Press

Ben Neilson Neilson IT

Exponential Growth

Connections

Zero to 7-figures in 18 months. 50% of all clients from District32. Now national clients including major brands and a team of 100+ outsourced VAs.

Not only has my business doubled over the past 18 months, but the number of friendships gained is just as important.

Nick Vague - Leap Resourcing

15

James Bryden The Productivity Coach

OUTCOMES

Franchise Expansion

4 Week Sales Program Testimonials Dean simplified all of this and brought it back to a human level.

He showed me that I don't have to be 'selly' to make sales.

In fact, it's better if I focus on listening and staying true to myself. Green in business like me, or a seasoned veteran, I reckon anyone would walk away from this course with nuggets of gold.

Thanks, Dean. You are knowledgeable, generous, and easy-going — an absolute legend. Let me buy you a Guinness sometime.

- Nick Petrou Copywriter

Dean's expertise, guidance, and passion for sales shine through every aspect of the program.

From the very first session, Dean created an engaging and supportive learning environment. His depth of knowledge in sales strategies, techniques, and best practices is unparalleled. He effortlessly conveyed complex concepts in a way that was easy to understand and apply in realworld scenarios.

I highly recommend Dean and District32's Sales Accelerator Course to anyone looking to elevate their sales skills, enhance their confidence, and unlock their true potential.

- Elisha Salked Three Peas Marketing

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17

TESTIMONIALS

What Our Members Say About Us?

Watch some of the interview sessions with District32 Premium members.

18

PREMIUM MEMBERS

Meet Some of the 7-figure++ Connect Premium Members

In June’s District32 education segment, we spoke about Managing Cash Flow.

Everyone knows that 'cash is king', but not everyone knows it involves a bit more than checking your bank balance every day.

When I ask small business owners what keeps them awake at night, it’s often cash flow.

FACT: 60% of new businesses in Australia will fail in the first three years, and of those who fail, 50% are profitable In my experience, I continue to be alarmed by how many business owners have no idea of what’s around the corner financially. They might look at their bank balance regularly, and their P&L occasionally, and assume they know all they need to know.

Wrong. Those are the business owners who make up the alarming statistics of business failures.

Avoid a cash flow crisis If you have ever been blindsided by an unexpected tax bill, scrambling to find funds, you know how stressful that can be. As a CFO for 15 years, managing the cash in a large, building business, I am going share with you some of my tips for avoiding a cash flow crisis.

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8 practical tips to managing cashflow Let’s dig a bit deeper into the subjects we covered in the recent education segment on Managing Cash Flow.

1. The viability of your commercial model Sounds obvious, but ensure your business model is commercially viable, in that you can charge enough to cover your overheads and pay yourself.

2. Shorten your cash cycle Get the job done quickly. The shorter the time, from making the sale to finishing the work and invoicing the client, the better. Where possible ask for a deposit upfront and/or invoice in instalments.

INSIGHTS

Is Cash Flow Keeping You Awake at Night?

3. Embed a strong cash culture in the business Strengthen the cash culture by talking cash across all levels of the business.

Meaning, ensure everyone understands their part in the process and the implications of not doing their bit. E.g. A sales rep who is sloppy with their paperwork and doesn’t provide all of the correct billing details, will cause you significant delays in getting

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Understand the client’s process ensure you obtain and quote a customer order number (if required). If the client uses a payment portal, learn how to 'play their game'.

Turn the 'Auto-Reminder' function on in your accounting system, but don’t rely on it. Don’t just assume it lands in the right person’s inbox and that they do what you want

paid promptly.

them to do with it.

4. Good credit control practices

You need to develop a system for chasing up overdue invoices and

Put in place a system for invoicing and following up on payment from the outset, including:

stick to it religiously, e.g. Overdue by one day - send 1st reminder letter. Overdue by 5 days - get on

Send out your invoices as soon as

the phone. Overdue by 10 days 2nd reminder letter plus another

possible after service delivery.

Statistically the longer the period of

phone call etc. At what point do you send a letter of demand?

time from service delivery date to invoice date, the longer it will take you to get paid. Personally, I have developed a system of invoicing the same day service delivery is complete. Why? The value of the service you delivered diminishes over time. As time goes on, your customer contact may leave the organisation, or they may change systems. If you don’t get around to invoicing your client for weeks or months they may well assume you don’t need the money.

Get a good bookkeeper or accounts clerk who has a bit of 'bulldog' in them to do this. In my experience asking an office admin person to chase up debts is rarely successful, especially if they haven’t had any training. They are probably too 'nice', and if they hate the thought of phoning someone to chase money, they’re unlikely to do it.

They will just send a polite email every now and then, if they have time. It doesn’t work.

Ensure you have all the correct billing details (entity name, ABN, contact name, email address and mobile number).

Use a lawyer to draft your T&Cs so they work in your favour. As a small business, negotiate credit terms that work for you, not necessarily the customer. Don’t be afraid to ask for 7 or 14 day payment terms from date of invoice, and not from end of month,

This will help avoid the unexpected, enable you to foresee the gaps and take action accordingly. E.g. reduce the unnecessary expenses or defer major items.

8. Keep money in the business When you’re feeling a bit flush, beware

and ensure it includes the right to charge interest on overdue amounts

of taking too much cash out of your business for yourself in dividends or

and costs of recovery.

drawings, without being fully aware of what liabilities are coming up for payment.

6. Get close to your numbers Know what’s coming up for payment and when. You need to understand the liabilities in your balance sheet. Work

If the business needs plant and equipment, consider leasing options to enable you to retain your cash for

closely with your accountant/bookkeeper to stay on top

working capital purposes.

of this. But don’t assume your bookkeeper will point out that your

“Managing cash flow is like breathing to your business. Without

BAS is going to be $x next month. They are probably assuming you’re all over

it, your business cannot survive”

it.

– Richard Branson

Look at your debtors listing regularly to know who is overdue with payment.

Debbie Millard

7. Forecast your cash

0400 207 729 debbie@dhmcoaching.com.au www.dhmcoaching.com.au

A cash flow forecast is a MUST HAVE and not a ‘nice to have’. A good habit to get into, whether you’re a sole trader or much larger business, is to forecast your cash flow on a regular basis and monitor your actual cash flows against it.

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INSIGHTS

5. Terms & conditions

How To Be A More Resilient Leader As leaders, the decisions we make in times of Volatility, Uncertainty, Complexity and Ambiguity, are key. We make these decisions in the context of challenges we face, often under

Health Our health is key. Statistically, 2000 people die each year working themselves to death; don’t be a stat.

pressure. Developing and sustaining resilience allows us to continuously pivot and grow. Essentially, it’s about the ability to recover from, or adjust easily to, misfortune or change.

Tenacity Misguided without the other domains, it’s a maverick train crash. With the other five, it’s an inner belief that there is a solution out there – waiting.

Whilst it’s easy to feel like a victim, that’s not going to enhance our ability to recover. At the end of the day, we

Collaboration Sustainable solutions are ones generated with input from others in

are only human. And humans make mistakes.

the team.

How do we access these domains?

Two questions arise: How do we find resilience? And, where does it come from?

about your resilience. Use the domains of resilience referenced to find inner

Domains of Resilience

resolve. You may not use all the domains, but it’s important to search

Vision We may have set a vision, but it may be necessary to introduce a shorter-term one. Reset the vision.

for opportunities in each area. This will take your resilience levels to new heights as an exemplary strategic leader.

Composure As leaders, the shadow we cast is wide.

If we’re calm, our teams are calm. Ask yourself, ‘why should someone follow you?’ Keep your composure, leading like a swan.

Reasoning Apply rationale and logical reasoning to work through a plan.

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As a strategic leader, stop and think

Jack McGrath 0459 991 077 jack.mcgrath@ingeniumtc.com www.ingeniumtc.com

INSIGHTS

Unleashing Your Authentic Voice: A Journey Of Self-discovery And Expression Discovering and expressing your authentic voice is a transformative process that encompasses three components:

Being in a stressed state shuts down effective and authentic communication. When we can shift our physical state from stressed to calm, we regain control and choice.

Understanding your values and identity Shedding the mask of

Techniques such as physical grounding, breathwork and vagus nerve stimulation, all settle our

inauthenticity

nervous system and create a bridge

Mastering state management.

between our internal sense of self and authentic self-expression.

In this article, we will look into each of

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these elements to guide you on your

Embracing

our

authentic

path toward authenticity.

Our authentic voice encompasses our

empowering and requires selfawareness, courage, and state management. Aligning with our values,

values, personality, and identity. To find it, we must understand ourselves, identify our core values, know where

personality and identity, and removing inauthenticity, allows genuine communication. And mastering state

we find joy, and create our own definition of success. Resisting the urge to shape our self-expression to satisfy others is key; when we’re being what we think we should be, we’re not being our authentic self.

management enables calm authenticity in high-pressure situations. Embracing these components unlocks the power of our authentic voice, infusing our communication with confidence, purpose and connection.

Authentic expression asks us to embrace vulnerability and remove the protective masks we wear. Identifying and interrupting our habitual patterns of safety takes effort, but the authenticity generated nurtures genuine connections in all relationships.

Deanna Cooney 0415 221 024 voice@deannacooney.com.au www.deannacooney.com.au

voice

is

Evolving Your Business for Maximum Profit, Impact and Growth with Mike Johnston

10 AUGUST

2023

1:00 pm - 5:00 pm TELETHON SPEECH & HEARING BENDAT CENTRE AUDITORIUM BOOK AS A MEMBER

Discover the 5 pieces to the puzzle that are limiting you Discover why business owners don't work this out What is the single most important thing you can do right now in your business?

With over 20 years of successfully growing businesses & coaching business owners, Mike has learned what works (and what doesn’t) when it comes to growing businesses. He's been through the extreme highs, $2.5m to $22.5m in just over a year, as well as the extreme lows.

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BOOK AS A GUEST

AUGUST

2023

7:00 AM - 9:30 AM

SOUTHPORT GOLF CLUB BOOK AS A GUEST

Join us as a GUEST at this complimentary District32 information breakfast and learn how to drive new business, create new referral opportunities, and meet new local connections!

Experience first-hand an opportunity to connect, learn, and grow with other like-minded business owners. We all know that when it comes down to it, business is done face to face and 85% of all new business comes from referrals, so what are you waiting for?

We'll cover networking for growth, lead generation, and of course, you'll learn how District32 can help you to grow YOUR business!

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EVENTS

10

Business Growth Networking Visitor Event in Gold Coast

How to Maximise the Sale Price of your Business with Dru Morgan

18 AUGUST

2023

7:00 AM - 12:00 PM

SOUTHPORT GOLF CLUB The Canoe Analogy - How hard are you paddling?

Success is not derived from talent alone, but rather, a group of talents: PFBS Customer & Supplier Mix ... and why is this important?

Dru Morgan is the National Director and CEO of Morgan Business Sales. His firm has offices in every state of Australia and transacts over $500 million of Australian Business annually.

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BOOK AS A GUEST

AUGUST

2023

with Salem & Melissa

Domiati

7:30 am - 12:00 pm

MT. LAWLEY GOLF CLUB BOOK AS A GUEST

Learn: the difference between healthspan & lifespan about your biological & chronological age. how food can be medicine or poison ways to improve your memory how to get rejuvenating sleep.

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Salem and Melissa Domiati met when they were both around 50 years young, and since then they have experienced so much love and joy, that instead of wishing they had met 25 years earlier, they plan on sharing at least another 50 happy, adventurous and healthy years together.

EVENTS

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How to Grow Younger While Celebrating More Birthdays!

Join us as a GUEST at this complimentary District32 information evening and learn how to drive new business, create new referral opportunities, and meet up to 100 new connections!

Experience first-hand an opportunity to connect, learn, and grow with other like-minded business owners.

We'll cover networking for growth, lead generation and of course, you'll learn how District32 can help you to grow YOUR business!

Find out how District32 can help you and enjoy pitching on the night and engaging in business growth conversations.

Members and guests leave District32 business growth events feeling buzzed with practical business strategies to grow their business AND those who join District32 on the night will receive special business growth bonuses!

District32 is a business growth network that exists to help business owners to create more: Profit Growth Speed

✔️ ✔️ ✔️ 28

29 AUGUST

2023

8:00 am - 12:00 pm

MT. LAWLEY BOOK HERE

EVENTS

Complimentary Visitor Business Growth Event

Inclusions: Showcase your product/service in a 10-minute presentation at the event Brand

display,

banners

&

promotional materials

Event and sponsor promotion to a social media reach of 100k Offer a prize draw and collect business cards to grow your database

Brand displayed on screen Event and sponsor promotion to database of 12,000 + business owners in Perth and the Gold Coast

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Sponsor an event now!

SPONSORSHIP

Capture the Attention of a Dynamic Audience with Event Sponsorship Shine Brightly!

With a unique membership model for every stage in business, District32 provides unrivalled benefits for its members.

District32 offers members uncapped opportunities for growth with exponential results, faster than you ever imagined.

We’ve been supporting businesses with the platform to grow and achieve results faster, for over eight years now, but it’s our members who care about each other and want to do business with each other, that create such a successful and prosperous community.

You may have been a member of a networking group before but contact

Being a part of the District32 network means collaborating with like-minded business owners, building stronger

us today if you want to discover the District32 difference. We provide members with a leading edge towards

connections,

for

growing their business, their network

your business growth, and gaining education in all aspects of business,

and themselves, while supporting them to build stronger relationships with

including

like-minded business owners; many of

being

sales

accountable

and

marketing,

business development communication skills.

and

which have led to lifelong friendships.

Join the community!

MEMBER

Join Our Business Community

EARN $400 WORTH OF FREE ADVERTISING! *Terms and conditions apply

SUBMIT YOUR REFERRAL Remember, giving a referral should be based on your genuine belief in the person's abilities and the value they can provide. It's important to ensure that your referral aligns with the needs and expectations of the recipient to maintain trust and credibility in your recommendations.

REFERRAL

Boost Your Business Visibility: Get Free Advertising in Our Exclusive Business Magazine!

On a very cold morning in late June, District32 held our very first Secret

But with the Power of Connection, and the knowledge of like-minded men in

Men's Business event, with a theme of growth, friendship and fun. Brilliant insights were shared by facilitators Torrin Minutillo, James Brydan and Richard Wiles, who opened discussions and warm conversations with plenty of laughter.

business, we can see things with a new perspective and realise we’re not alone. Advice from those who have ‘been there’ can be invaluable, as we get to tap into the diversity and expertise of others, giving us access to solutions we may have never previously considered.

We discovered that many men in business feel they have to do everything themselves, and work through their business challenges alone with little support.

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Feedback for this event has been phenomenal, and we can’t wait for the next one. Will we see you there?

EVENT

Secret Men’s Business

If you want to be an effective presenter, contribution and coming from a place of wanting to serve, is the ultimate 'Key to Success'. Turn the spotlight off yourself and make your

Never underestimate the power of the 'Pause'. Give the audience time to reflect, relate and connect with the message you’ve just shared. Presenters who deliver a powerful statement and

core focus your audience.

immediately pause thereafter, are the ones who really make an impact.

Always 'Engage, Inform and Inspire' your audience ... in that order. Start with energy. If you do, the audience is

Know your outcome? What’s your purpose? What outcomes do you want?

with you, if you don’t, you lose them

Clarity is power. The clearer you are,

very quickly. Presenting with energy is both infectious and memorable.

the more you will accomplish. Pick an outcome you’re passionate about; if you’re not passionate about it, your

A powerful and inspirational presentation incorporates the 'Verbal,

audience certainly won’t be.

Vocal and Visual', Your words provide the direction, your voice the passion, your presence the congruency.

Congratulate yourself for having the courage and conviction to 'stand and deliver' your message. It’s not about

Don’t plant yourself in one position.

ego or being perfect, it’s about stepping up.

Use your body, move, gesture, make eye contact and involve the audience at every opportunity. Rapport with an audience is critical to the success of your presentation; you want them thinking and feeling 'me too' rather than 'so what.'

Stories resonate with an audience.

They are relatable. They add value, depth and insights to your presentation. Stories are often far more interesting than just facts and statistics.

They inspire and create human connection at a much deeper level.

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Maurice Berietteri 0459 468 493 jemcoachingint@bigpond.com www.jemcoachinginternational.com

INSIGHTS

Presentations With A Difference

How to Create An Additional $2m Within 15 Years How can you create a plan that will have you on track for the life of your dreams? Use your surplus business or personal income to fast track your retirement options by following 3 steps.

Remember though, professional advice is a vital step to ensure success.

Consider the benefits of purchasing rather than renting. There are two steps to obtaining this investment: surplus income, and a 20-30% deposit; Or another option is using equity in an existing property. You can also

The

is

consider a Self-Managed Super Fund.

You may be able to use part of your

general in nature and not specific to your personal circumstances.

existing superannuation funds as a deposit for the purchase.

1. Professionally Managed Superannuation

By implementing these strategies, keeping in mind that professional

Most people have a superannuation account, but few take notice of how

management and diversification is key, you will be on track to creating greater wealth, and closer to living the life

information

provided

here

their money is invested. If you are a high growth investor, consider

you’ve always dreamed of.

removing any cash and fixed interest investments. This will expose your money to the greatest growth opportunities.

Book your free initial meeting www.positivedynamics.com.au for more information.

2. Professionally Managed Share Portfolio Do you have a business bank account and find your balance is building over time? Consider the benefit of investing your surplus funds and adding a regular amount monthly. This is known as a dollar cost averaging strategy.

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3. Diversification with Property: Commercial and Residential

Vanessa Jansen 1300 784 084 info@positivedynamics.com.au www.positivedynamics.com.au

High influence, high impact leaders create a sense of belonging in their organisations. We all know that when we feel we don’t belong, we leave.

‘Belonging’ is a universal need for

2. Encourage autonomy, trust, and ownership among your team members.

3. Develop leaders' skills that drive connection, active listening, empathy, and constructive feedback. Build

everyone, so why is the workplace any different?

strong relationships within your team.

Optimise

Lacking

a

sense

by

seeking collective facts and common

belonging can be painful for employees and business owners. It leads to disengagement, decreased

sense before engaging in collaborative decision-making. Involve your team members in shaping the organisation's

productivity,

direction.

higher

turnover

rates. These outcomes strip away the leader’s freedom and place at risk all that has been built. At Cognito, we are

When alignment of mindset, skills, and organisational design happens,

specialists in the alignment of mindset, leader skill and organisational design, to unleash the transformative power of

belonging grows. Engaged employees perform better, driving business success and granting you the freedom

building belonging, to engagement and freedom.

to focus on strategic initiatives and personal growth.

build

Building a sense of belonging requires sustained leadership skills and practice, with conscious choices made every day. Following are 3 essential ingredients for a leader to build a community where everyone feels they belong.

To foster belonging and increase engagement: 1. Embrace a leader mindset that creates a space for the best decisions to be made.

35

design

workplace

and

of

organisational

BACK TO TOC

Brad Raynor 0401 329 841 brad@bnrleadership.com.au www.bnrleadership.com.au

INSIGHTS

How High Impact, High Influence Leaders Increase Collective Engagement And Their Own Freedom

How is Your Customer Experience Impacting Your Business?

As a business owner or CEO, are you fully aware of what your customer is experiencing from the very first moment they interact with your business? Do you know each step of their journey and whether business is customer-focussed?

your

The Customer Experience (CX) is a buzz topic these days, but it’s not just a passing fad. Companies must continue to improve and work on their CX to ensure their business keeps up with their competitors. Providing the best customer experience really can have a positive influence on your bottom line.

Unfortunately, unhappy customers tell an average of 16 people about their experience, while happy ones, only tell an average of 9 people. We’ve all heard the story from friends who have spent ‘hours’ talking on the phone with a big company, trying to resolve a problem, but never quite finding a solution to their issue….and then how they’re going to swap to a competitor because of the ‘terrible customer service.’ Of course, an appreciated customer will come back for more and also share their good experience with people who are interested, but the unhappy customers will shout it out loud and express their opinion of your brand, even telling those who don’t want to listen!

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How poor customer service can affect your business Lack of Customer Retention:

Not

retaining your current customers, is a sure-fire way of limiting your company’s growth. One of the best ways to increase revenue, scale and grow any organisation, is to have customers who return again and again. They are your brand ambassadors. They know, like and trust you and will share ‘how good you are’ with their friends, family and acquaintances. However, if they don’t have a good CX and don’t feel valued, they are more likely to switch to a competitor.

Brand reputation: Just one person shouting about their bad experience can damage your brand reputation. You may be supporting and giving a great experience to 99% of your customers, but 1% could have an undesired impact and make it difficult to attract new customers or retain existing ones. According to a PwC report, one in every three customers will never return if they have just one bad experience.

Even at this stage in the CX, if the mobile or online website is difficult to navigate or ‘clunky and slow’, you could easily lose your potential customer here. Their interaction needs to be seamless and it has to be easy for

to reduce costs.

them to ‘find what they are looking for.’

What is the Customer Experience Journey?

The CX journey refers to the entire process the customer goes through when interacting with your company.

This starts with initial awareness of your company, to considering whether to buy from you, the sales process, delivery and customer service, and finally

post-purchase

follow-up.

It

encompasses every touchpoint and interaction your customer has with

If your new potential customer does go on to purchase from you, every step of the way needs to be consistent, detailed and easy to understand; from the delivery options, when the product is sent, to tracking and then the followup. Always follow-up, as customers feel more satisfied and appreciated when they are asked for feedback.

Just how important is your CX?

your company, including online and offline interactions.

These days, this typically begins with the customer becoming aware of your product through digital marketing and advertising. It will usually take several points of contact and interacting with your advertising before they even head over to your website – most likely, your mobile website. Even if your potential new customer is recommended by another of your satisfied customers, they are likely to check you out on your website and compare you to your competitors.

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Businesses who focus on the customer journey, where customers are given a personalised experience and made to feel valued and appreciated, are 60% more profitable than organisations not yet fully invested in the customer experience.

Doesn’t it make sense to explore your customer experience and discover what your customers really think? As CEO, manager or business owner, you could work through the journey yourself, with a new perspective, and experience every touch point your customer has.

SPONSOR FEATURE

Increased Costs: A report shows that an increase in your customer retention rate of 2% is the same as a 10% reduction in costs. It’s far more effective to increase your customer retention rate than trying

How to improve your CX journey Improving your CX journey can have a significant impact on the growth of your business. Here are the basics when considering your CX: Identify your customers' needs Map out your customer journey Streamline your processes Personalise your interactions Provide excellent customer support Continuously monitor and improve.

When it comes to your goals of achieving all of the above, a consistent approach to digital transformation and using automated processes can make a huge difference, and at BlueSky Digital Labs, we are perfectly positioned to support your business, with automated customised solutions for all your CX requirements.

How can automation support your business’ improvement in the customer experience journey?

There are many reasons to choose an automated CX solution for your business. Not only is it imperative to keep the technology within your organisation up-to-date to meet customer expectations in today’s digital world, but the improved consistency and cost-efficiency you can experience will ensure your continued business growth.

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Here’s why: Consistency Automating processes and systems within your business will ensure consistency throughout the cx. This consistency leads to improved accuracy across many areas of business, which in turn, has an impact on customer satisfaction levels as well.

And while satisfied customers lead to repeat customers, repeat customers lead to higher revenue.

Availability A customised automated system can be available to your customers 24/7, providing them with a convenient way to do business outside of regular hours, with faster response times. Customers today have high expectations and if your business CX is fully automated, you can respond to customer inquiries in real-time, increasing brand loyalty.

Chat-bots are a popular option today to answer questions without customers having to wait long periods of time. Do make sure though that the Chat-bot won’t induce more frustration! We’ve all experienced systems that ‘never give the right answer’. However, with AI improving daily, choosing a custom system designed by BlueSky Digital Labs will meet your customers’ expectations.

So, is it time to consider your current customer experience and how it’s impacting your business? If you’re ready to take the next step, ask us how our customised online solutions make life easier, improve processes, and

level of efficiency helps to build trust and credibility. With customers today increasingly concerned with security and data privacy, businesses that can demonstrate a commitment to these issues, by being efficient and constantly updating their digital

support you to grow your business.

technology, can establish a higher level of credibility with their customers.

Take your customer experience to the next level!

It's not difficult to see how the CX can be hugely improved by using digital transformation within any business.

And at BlueSky Digital Labs, we take this to the next level, with customised solutions for your software development, apps and systems that set your business free to grow and thrive.

We know how frustrating it can be when outdated technology and off-theshelf solutions hold you back.

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Amel Holic 0478 775 776 amel@blueskylabs.com.au www.blueskylabs.com.au

SPONSOR FEATURE

Efficiency Every day routine tasks when automated, will improve efficiency across the entire organisation, freeing up your staff to focus on more complex customer interactions. This higher

Protecting Your Business: 5 Mistakes to Avoid for Long-Term Success In the dynamic world of business, avoiding critical mistakes is crucial for

Today, written contracts are essential for any business dealing. A well-

sustainable growth and success. As a business owner, you invest time, effort, and resources into building your brand and reputation. However, without the right legal protection, your hard work could be at risk. In this article, we'll delve into the top five mistakes

drafted contract outlines the terms and conditions of your agreements with clients, leaving no room for misunderstandings or disputes. By having clear and enforceable contracts in place, you protect yourself from potential financial losses and legal

businesses should avoid and how partnering with expert commercial

headaches. Expert commercial lawyers can tailor contracts to your specific

lawyers can safeguard your business' future.

needs, ensuring your business is wellprotected in every transaction.

1. Safeguard Your Reputation with Trademarks: Your business name is

3. Shield Your Subcontractor

more than just a label, it represents your brand's identity and reputation.

Without proper protection, you might

Collaborating with subcontractors can be beneficial, but it also introduces potential risks. Without a solid

find others using your name to their advantage, diluting your brand's value,

subcontractor agreement, you leave your business vulnerable to deceitful

and causing confusion among customers. The solution lies in securing a trademark, which provides legal ownership and exclusive rights to your business name. By partnering with experienced commercial lawyers, you can navigate the trademark registration process seamlessly, safeguarding your business and its intellectual property.

practices, breaches of confidentiality, or project delays. These agreements clearly define roles, responsibilities, payment terms, and confidentiality clauses, providing a layer of protection for your business. Working with commercial lawyers, you can establish robust subcontractor agreements that mitigate risks and foster successful partnerships.

2.

Solidify Your Business Relationships with Contracts: Gone are the days of handshake agreements and relying solely on trust.

40

Business with Agreements:

Running a successful business requires proactive measures to protect your hard work and investments. By avoiding these five critical mistakes and enlisting the expertise of commercial lawyers, you can secure your business' future and confidently navigate the ever-changing landscape of entrepreneurship. At Rise Legal, we

resolution mechanisms. This legally binding agreement provides clarity

are your trusted partners in ensuring legal compliance and protection,

and ensures all shareholders are on the same page, even in challenging times.

empowering your business to thrive with confidence and peace of mind.

Commercial lawyers can help you draft comprehensive shareholders agreements tailored to your business' unique needs.

5. Structure Matters - Optimise Your Business Structure for Success: Choosing the right business structure is more than just a tax consideration, it's about protecting your assets and personal liabilities. Incorporating your business as a Pty Ltd company can shield your personal assets from potential lawsuits or financial claims.

By partnering with commercial lawyers, you can navigate the complexities of business structures and ensure you have the most suitable setup for your specific industry and growth plans.

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Helen Kay 1300 064 707 helen.kay@riselegal.com.au www.riselegal.com.au

SPONSOR FEATURE

4. Plan for the Unexpected with Shareholders Agreements: Running a business involves multiple stakeholders, and while collaboration can be harmonious, disagreements and disputes can arise. A shareholders agreement sets out the rules of the game, outlining how decisions are made, voting rights, and dispute

Boost Your Business with an Optimised Google My Business Profile Let’s face it, service-based businesses struggle to build trust and attract new customers in a world gone digital.

While social media and word of mouth help, an optimised Google My Business profile offers more benefits.

Here are three reasons why businesses should prioritise their profile.

Enhance Visibility and Reach Optimising

your

Google

Profile is essential visibility and reach.

for

Business improving

Building essential

trust and credibility is for any business. One

effective way to achieve this is by encouraging satisfied customers to leave reviews on your Google My Business profile.

Customer reviews act as social proof, showing potential customers that others have had positive experiences with your business. This can greatly influence their decision-making process and make them more likely to choose your services over your

Having a Google Business Profile allows you to provide details about

competitors.

your location, services, and products, making it easier for customers to

To maximise the impact of customer reviews, it's important to actively

understand what you offer. This means that when people search for services you offer in your local area, your business will be easily discoverable.

request feedback from happy customers. You can do this by sending follow-up emails after completing a service, including a direct link to your Google My Business profile, where they can leave a review. You can also display a sign or sticker at your physical location, reminding customers to share their experiences online.

An optimised profile also enhances the likelihood of appearing on Google, further amplifying your visibility.

Using relevant keywords and providing accurate information, you increase the chances of potential customers finding your business in Google search results, maps, and the Google Local Pack.

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Build Trust and Credibility

When customers see a high number of positive reviews on your profile, it boosts their confidence in your business and increases the likelihood of them choosing your services.

Connect with Your Target Audience

Recently I needed to replace the motors in my Roller Shutters. When searching online, I visited the Google Maps section and found three businesses.

When it comes to connecting with your target audience, having a welloptimised Google My Business profile

Two were larger businesses and well known. The third was a small business owned by Mark who has been

is

installing Roller Shutters for over 30 years.

key.

By

making

sure

all

the

important information about your services, location, hours of operation, and contact details is readily available,

Mark won my business and I found

you're making it super easy for potential customers to find and engage

him because he had an optimised Google My Business profile with a good

with your business.

number of exceptional 5-star reviews.

Think about it - when people are searching for services like yours, they often turn to Google. By having an

Calum Maxwell

optimised profile, you're increasing the chances of your business appearing in search results and maps. This means more visibility and more opportunities to attract new leads.

And it doesn't stop there! A welloptimised profile can also help drive more traffic to your website, leading to increased conversions. When potential customers have all the information they need at their fingertips, they're more likely to take that next step and choose your services.

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My Example of Engaging a Service Business

0439 927 686 calum@optimiseonline.com.au www.optimiseonline.com.au

SPONSOR FEATURE

So, encourage your satisfied customers to share their experiences and watch as new customers are attracted to your business.

Building Trust and Credibility It's undeniable that the best way to attract new customers is through your satisfied client base.

2. Video has a higher retention rate

Word of mouth has proven to be the most powerful marketing tool as it taps

While a long written review may contain more information, statistics indicate that potential clients do not finish reading these reviews. Videos

into our psychological bias where we trust the opinion of customers who have used a product or service. To a

provide an entirely different experience. Viewers are more likely to watch a complete video and reportedly

potential customer, a testimonial is

retain 95% of the message in the video,

similar to a personal recommendation for a product or service. The use of videos is increasingly becoming an

compared to 10% when reading text.

3. Video is preferred

important tool in any given marketing funnel.

Videos are entertaining, engaging and easy to digest. Combining

Video is the most popular form of content by most viewers. YouTube is

client testimonials with video creates a

the second most popular search engine

powerful marketing tool to create authentic and entertaining

on the internet with over two billion users. A video engages viewers with a

recommendations from your existing

real person to whom they can relate.

clients.

And by using the art of storytelling, video is a powerful marketing tool.

Five reasons to add video testimonials to your marketing plan 1. Video testimonials build trust A written testimonial provides a thought-out opinion of a product or service. Video allows your customers to see and hear the reaction, which makes it more credible, engaging and authentic. Video offers similar benefits as having a face-to-face meeting with a client rather than having a meeting over a phone call. A video testimonial provides the same visual engagement.

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4. Videos get shared Since videos are enjoyable to watch, consumers love sharing them. When video sharing extends to user testimonials, your loyal customers naturally become brand ambassadors.

5. Video testimonials convert Conversion is one of the most important parts of your marketing process. It's that magical moment that turns your potential customers into paying customers.

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Andrew Njuguna 0415 330 321 andrew@buffalofilmstudios.com.au www.buffalofilmstudios.com.au

SPONSOR FEATURE

When a potential customer is faced with a decision, they have to find a person they can trust. Customers are more likely to trust one another than an advertisement designed to promote your brand, simply because it's a person to whom they can relate. This relatability is only increased when your viewers see and hear a story similar to their own.

Thinkify’s Real Time Revolution is Shaping the Future of Digital Marketing In a world teeming with noise, businesses are scrambling to listen and respond in real time. The challenge to stay one step ahead of consumer sentiment, identify emerging trends, and avoid the pitfalls of outdated data is becoming increasingly critical. This is where Thinkify, a progressive digital marketing startup, enters the stage.

Their revolutionary approach to data acquisition and analysis is changing the game in the digital marketing arena, offering a fresh perspective that is both innovative and impactful.

Thinkify’s core mission statement: “We know what your customers are thinking, saying, and doing – right now.” A bold statement, but one that is backed up by the groundbreaking use of artificial intelligence to access real-time data from the current conversations and sentiments surrounding your industry, market, and brand.

Until now, digital marketing has often been a guessing game, largely dependent on aged and acquired data.

But with Thinkify’s breakthrough use of real-time data, that scenario is rapidly changing. @thinkify.solutions

/thinkify-solutions

SPONSOR FEATURE This up-to-the-minute information is the digital marketing world’s newest secret weapon; it’s like having a sixth sense that keeps you ahead of the curve, ensuring you never miss a fleeting trend or a shift in customer sentiment.

They employ real-time data to identify and leverage emerging trends, tailor offers, make real-time adjustments to campaigns, monitor performance, geotarget, improve decision-making and gain competitive advantages.

Thinkify dives into a wealth of real-time data sources. They dig through the treasure trove of social media platforms, capturing everything from likes and shares to comments and direct messages. They delve into website analytics to understand user behaviour and interactions. They listen to customer interactions through emails, chat-bots, and customer support calls. They even harness data from IoT devices, tapping into a whole new world of insights. And of course, they monitor online transactions, understanding customer shopping patterns and potential pain points.

The CEO of Thinkify, Leigh Doyle, deserves a special mention in this success story.

Then, they weave this real-time data into a marketing tapestry that is at once highly personalised, engaging and timely.

An industry maven with a vision for the future, Doyle has used his expertise to spearhead this revolutionary approach to digital marketing.

Leigh Doyle 0431 509 286 leigh.doyle@thinkify.com.au www.thinkify.com.au

Simple Communication Goes A Long Way Our clients don’t always ring to say thanks and have a general chat, which (being serious) means they need something resolved when they do call.

We saw this feedback as an opportunity to cement this as a core difference in our business. Feedback from contemporary clients suggests prompt communication is still lacking in the industry today. Acknowledging contact from a client or potential client Have you ever rung a government department, bank or large organisation and been forced to wait for hours? You get the idea that your time isn’t as important as the person you’re waiting for. At GroupSupport we believe that your time is just as valuable as ours.

My name is Peter Trenaman, and in January 2006 when my (then) business partner and I started the business we didn’t know much about marketing or strategy. We really only knew about our technical field of IT: systems, networks, databases, software. But we did know the important concept that our clients, and their businesses, need to keep their doors open.

As our client base grew, we repeatedly heard an important message back, that we were one of the few places who answered the phone promptly and treated people with respect.

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seems like an obvious thing to do, but communication is an often-cited issue with customer service in any industry … something for all business owners to consider.

And as our journey continues, we have access to a wide variety of people and organisations across the network who help us with our business, which coincidentally, is a play on words with the name of my business, GroupSupport – and part of the reason we still love doing what we do.

Peter Trenaman 0416 087 429 peter@groupsupport.com.au www.groupsupport.com.au

Start small: If you are new to delegating, start with small tasks that are less critical to your business. This will help you build trust and confidence in your VA’s abilities.

Use the right tools: To facilitate communication and collaboration, use the right tools for the job. This may include project management software, messaging apps, and video conferencing tools.

Create clear instructions: To ensure your VA understands what is expected of them, create clear instructions for

Provide regular feedback: To ensure tasks are completed to your standards,

each task. This may include step-by-

provide regular feedback to your staff

step instructions, deadlines, and any other relevant information. If your process or procedure isn’t written

or Virtual Assistant. Ask them how they think they did and what were their issues, before launching into

down, drawn out or recorded, how are

delivering feedback. This may include

your team meant to self-audit and avoid mistakes? Also be open to

positive feedback for a job well done, as well as constructive feedback for

receive

areas where they can improve.

feedback

on

how

these

processes can be improved.

Trust your staff or Virtual Assistant:

49

Be specific about expectations: In

Finally, trust your Virtual Assistant to

addition

clear

complete tasks by giving them a go!

instructions, be specific about your expectations for each task. This may include the quality of work, the level of detail required, and any other relevant criteria. Measurement is key here. If we can’t measure the outcome, how do we define success? Don’t be vague.

You can always correct them, and provided you give constructive feedback, they will learn and improve for next time. If you have chosen the right person for the job and provided clear instructions and expectations, there is no reason to micromanage.

Be aware of how your team members communicate and learn. We are all different: Don’t make the mistake of “how I learn is the status quo.” There are numerous tools to help you figure this out (or just ask them), but it makes life so much easier if you deliver the content in the appropriate style and format for your staff to absorb.

Nick Vague

to

providing

0411 484 249 info@leapresourcing.com.au www.leapresourcing.com.au

SPONSOR FEATURE

Top Tips and Strategies for Delegation

Derek has an in-depth understanding of 'all things Insurance' and we have had all our insurances organised by Derek over the past three years.

Certainly providing 'Certainty in Crises,' I

THE ADVICE YOU CAN TRUST FordSure | 0414 540 767 | dford@iaa.net.au

51

have previously recommended Derek's expertise to other businesses and have received a very positive response from every business I have referred.

- Cletus D'Cunha

Director at BzyBuild Projects

SPONSOR FEATURE

On a professional level, as an insurance broker, Derek took the time to understand our businesses before evaluating and proposing potential insurance cover.

52

53

SPONSOR FEATURE

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Let me share the incredible support District32 has had on my business over the past five and a half years. It’s been a game-changer!

From boosting revenue and expanding from one store to four, to gaining support, friends and networking opportunities.

It's also great getting to know the members. That's how I can help my clients if they need a particular type of business - I can always give a trusted referral.

Education: We have the opportunity to engage in

Store Expansion:

meaningful discussions and exchange

Who would have thought? From one store to four! And now our very own Production Hub! All with the help of

experiences with fellow professionals in D32.

District32 and its members.

Networking:

And I cannot go without mentioning my wonderful team working with me

At the events and connections made in D32, I have met incredible professionals, potential partners, and

to ensure all our clients and friends' orders are made and delivered on time.

We have a wonderful design team that

mentors. These connections opened doors I never thought possible, leading to exciting collaborations and

will sit and work with everybody so they can get the most out of their marketing material, to grow their businesses. Our 4 locations are in Canning Vale, Fremantle/O’Connor, Joondalup and, our newest one, in East Perth.

increased sales. Networking become a game-changer for business.

Referrals: D32 has helped me build relationships with the members, which helps build referrals.

The support of D32 have taken my business to heights I never thought possible. I couldn’t be more grateful for their partnership!

Sandy Cream 08 9403 3306

sales@minutemangroup.com.au

The number of referrals boosted my business and built my reputation and reliability in the industry.

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has my

CASE STUDY

A Journey of Growth & Networking with District32

The Reserve Bank would have been hoping inflation was a little lower than

Housing, which accounts for around 25 per cent of the CPI, increased by 5.0 per

the June result just released. CPI data for the June quarter showed prices rose by 0.8 per cent and by 6.0 per cent

cent, with rents the strongest category, growing by 8.2 per cent. On the positive side, automotive fuel declined

over the year. Once the still strong labour market and robust retail sales are considered, there may be at least

4.9 per cent, bringing some relief to motorists.

one more rate rise needed to fully tame

While some important categories like

inflation.

fuel have seen prices decline, others like food and rents remain too high.

Growth in retail spending remained strong in May. Incredibly, spending at cafés and restaurants is now 127 per cent higher than the COVID induced low in early 2020. On balance, there are yet to emerge clear signs that spending and general inflation are falling as fast as the RBA would like.

In Perth, prices increased by 0.8 per cent in the quarter and were 4.9 per cent higher than a year ago, the lowest of any capital. Adelaide had the fastest yearly growth at 6.9 per cent.

Despite the softer result, prices in some categories are still growing too fast.

Food and beverage prices grew by the most, at 7.3 per cent, with the price of dairy up 15.1 per cent. Take away and fast-food prices increased by 10.0 per cent over the year, the fastest growth since the GST induced rises in 2001.

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Dominic Regan 0401 809 215 Dominic.regan@rsquaredeconomics.com.au www.rsquaredeconomics.com.au

INSIGHTS

The RBA’s Work Is Not Done Yet

39,869 DIRECT CONNECTIONS

11,500 DATABASE SME PERTH

SOCIALS TOTAL FANS/ SUBSCRIBERS

28,369

IMPRESSIONS

415,949

ENGAGEMENTS

7,353

CLICKS

4,372

VIDEO VIEWS

16,100

BUSINESS PROPHET

TOTAL MEMBERS

796 10min

361

READERS

AVG READ TIME

STATS

District32 Stats as of July 2023

Advertise Your Business Here Contact lorraine@district32.com.au 1300 55 22 93

1300 55 22 93 info@district32.com.au www.district32.com.au facebook.com/district32perth instagram.com/district32perth youtube.com/district32au twitter.com/district32perth google.com/+district32au

District32 Business Growth Network 20/50 St Georges Terrace Perth WA 6000 Copyright All content and images in this publication are copyright of the author. Reproduction of any part of this magazine is prohibited without written prior permission.

Disclaimer The views and comments expressed by the authors may not always be those of the publisher. While every effort is made to ensure the accuracy of content, District32 accepts no responsibility for any errors, omissions or resultant damages or loss due arising from content in this publication.