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11.10.2018 Plus... Member News / International / Policy / Events THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE


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MembersNews Contents 34/35 COVER FEATURE


Image © Mark Ashby

Welcome to the B2B Issue. After record-breaking temperatures over the summer, this edition brings in a change of season and a change in temperature too. With the back to school vibe on most people’s minds, September certainly feels like a month where the business community steps up a gear and we all re-focus on the months ahead. This edition of the Norfolk Voice highlights a feature on one of the Chamber’s big events, our B2B Exhibition. The feature covers, how to get the most out of your visit to the exhibition and our key tips too. In the big interview, we talk to one of Norfolk’s top female businesswomen, Jeanette Wheeler from Birketts, who is certainly an inspiring individual. She gives us an insight into her career path and ways to develop a successful work environment. Our feature two focuses on supply chains and how our members are supporting with this infrastructure in the county.








Norwich Opportunity Area Riverside Road Improvements, Gorelston




With Gnaw

58/59 HOSPITALITY & EVENTS Advertising





With Birketts’ Jeanette Wheeler

24/25 FEATURE Supply Chains


Norfolk Voice is a Norfolk Chamber of Commerce publication.


I would also like to thank Distinctive Publishing for all their hard work and supporting Norfolk Voice over the years.


Dominique Bivar Segurado Marketing Coordinator


Anglian Water, MIGSOLV, Norse Group



Happy reading!



Sarah West, recent winner of ‘New Director of the Year award for East Anglia’ from Full Mix Marketing, shares her professional and business journey in the last word. And there are regular features to read too. This edition will be the last edition before the re-launch of your newly re-branded Norfolk Voice in the New Year. We can’t wait to start working on this exciting project and would welcome your feedback for the magazine.

B2B 2018

Norwich Office: 9 Norwich Business Park, Whiting Road, Norwich NR4 6DJ Tel: 01603 625977 Front cover Rebecca Pymar, ‘Wells Beach huts.’

PRODUCTION & DESIGN Distinctive Group, 3rd Floor, Tru Knit House, 9-11 Carliol Square Newcastle Upon Tyne NE1 6UF Tel: 0191 5805990

ADVERTISING John Neilson, Commercial Director Tel: 07813 874 970 email:


Distinctive Publishing or Norfolk Chamber cannot be held responsible for any inaccuracies that may occur, individual products or services advertised or late entries. No part of this publication may be reproduced or scanned without prior written permission of the publishers and Norfolk Chamber.



Looking ahead to the future. Following on from the great weather we had at the start of the summer, with around 50 days of constant sunshine, it seems odd now writing this column after a dark and gloomy day of solid rain, which just happened to coincide with the day my son got his A Level results. Who knows maybe it was a sign? Thankfully though he managed to get what he needed to get to University and will hopefully, like many other 18 year-olds, now have a bright future ahead of him. One thing you can normally always bank on with the UK, is that the weather will be different almost every day, therefore to get such a prolonged and sustained dry and warm period, even in summer, it was absolutely brilliant. Unless you were a keen gardener or farmer of course. Whilst this was clearly a change for the UK weather, it is almost impossible to plan for, which is very similar at the moment for most businesses trying to work through the complete confusion called Brexit. Over the next few months things will hopefully become clearer, however in the meantime we all have to carry on trading, trying to make the best of the current market however fragile or

uncertain. One way to ensure that your business thrives in this period though is to ensure that as many people know as possible what you do and how you can help. The Norfolk Chamber B2B Exhibition is one of those events which enables businesses of all sizes to meet each other, present and generally market to both existing and future customers. If you have not secured a stand or exhibition place, then I strongly recommend that you visit and come armed with business cards. Even if you are just starting out in business, this is a really friendly nonpressurised environment. Just think, where else can you walk into a room where everybody is looking at wanting to do some form of business with you? This column will be my last as President of Norfolk Chamber as I finally stand down at the end of October, I will still continue to be an active member of the Chamber and will no doubt see many of you at the various events. I would like to thank Chris and the team for all the support during my time as President and wish them all the best for the future.

Jonathan Cage

President, Norfolk Chamber of Commerce

The Grand Norwich Duck Race 2018. 4

Cocktail making shakes up networking. Following some networking over Brick pizza, our mocktail group were up to the bar first to learn how to make a non-alcoholic cocktail, using a secret ingredient known only by Chambers Cocktail Company. The mocktail group was then followed by smaller groups making the alcoholic cocktails.

During the UK’s heatwave, 30 delegates joined us at Chambers Cocktail Company for an informal evening of networking. Based in the heart of Norwich, along Wensum Street, Chambers Cocktail Company opened its doors back in March with beautifullycrafted cocktails, including old favourites and a few flavours unique to them.

Matt Saunders was our expert barman for the evening, showing delegates first how to make the drink, then helping them to make their own. We had a great evening with our delegates building relationships, enjoying good food and learning something new! For more information about future events do check out our website for futher details.


On race day, Break Charity had plenty of activities including a duck parade and food stalls lined up outside the Ribs of Beef Public House. The smaller duck race began at 1:45pm whilst the large, painted ducks were prepared for the main event. At 2:15pm the large ducks were set loose down the river Wensum, one headed for victory. In the end the Inspired DuckaRoo by Inspired Youth was crowned the winner. Harry Quacker didn’t have the best of starts, getting stuck in the willow with many other ducks. After getting a quick lift on a paddle board he zoomed ahead to third place and held the position most of the way. Sadly, about two metres from the finish line Harry got stuck at the edge of the river and his third place victory was lost. The Chamber team had a fantastic day supporting such a great event. After the race all the ducks are made ready for the Grand Norwich Duck Auction at the Maid’s Head, on Thursday 20 September, where the crafted ducks will be sold to ‘change young lives’. For more information have a look at grand-norwich-duck-race/ SEPTEMBER/OCTOBER 2018


Where we have been .

On Friday 27th July we welcomed the first Norfolk Day! The day was an opportunity to shout about how great our county is from our innovative businesses to the fantastic landscapes. We were overwhelmed by the support and the number of Norfolk businesses who got involved from holding their own events, to creating a #15SecBiz video as part of our Norfolk Day campaign. Our campaign #15SecBiz gave a real insight into the progressive work that is happening right now

in Norfolk, and certainly showed a real ‘wow factor.’ We asked Norfolk businesses to create 15 second videos showcasing the amazing things they are doing both locally and globally: and we weren’t disappointed.


We received over 50 videos, which were showcased on Norfolk Day at the Norwich Cathedral with over 60 businesses in attendance to watch. After putting the #15SecBiz films out for voting, Tiger Eye Consulting scooped the most votes for their video and won the Chamber Oscar! You can still watch our #15SecBiz show reel and discover the wow factor of Norfolk on our YouTube page: Norfolk Chamber of Commerce.

Lunch on the Green. Lunch on the Green is an annual summer exhibition and fundraising event. Hosted by Clapham & Collinge at their offices, 2018’s event supported Chamber member Break Charity in their 10th anniversary. Norfolk Chamber took a stand at Lunch on the Green 2018 for the first time on Wednesday 11 July. As we arrived to set up the sun came out brightening up the outdoor exhibition space! We held a beach bag competition and brought our famous deck chairs with us for visitors to relax on. Our team took part in plenty of activities including the make your own flavour Kettle Chips with The Feed, the Break Charity raffle


Norfolk Chamber AGM and some even went to see a chiropractor in the Buy Local tent! Overall it was a fantastic event run by the Clapham & Collinge team, we caught up with plenty of our members and met so many new businesses. We hope to see you there next year!

Notice has hereby been given that the 122nd Annual General Meeting of the Norfolk Chamber of Commerce will be held at The Open, 20 Bank Plain, Norwich on Tuesday 02 October 2018 with registration at 9.45am for commencement of the meeting at 10am. The agenda and all relevant documentation was posted on the Norfolk Chamber website 28 days prior to the date of the AGM. NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE


The Royal Norfolk Show. After weeks of planning, design, and several trips to hardware shops we had set up our stand at Norfolk Show for the first time in ten years! With over 81 thousand visitors attending the show, it was a jampacked two days of networking. We started both days with a classic Chamber business networking breakfast, inviting businesses visiting the show to join us for a bacon bap and free refreshments from Coffee Quest.


Re-branding of Norfolk Voice. For over fifteen years the Norfolk Voice has been communicating with our members through print and digital editions of the magazine. The publication has always acted as one of our key lines of communication for our members, containing a range of information from Members News, Chamber News, the Big Interview, featured articles, policy information, events, training information, and the last word. Like many businesses, the Chamber now has several ways in which we and our members can communicate our news, events, and campaigns. For example, on our social media channels and the Chamber website. These channels act as a direct, instant, and current form of communication, as well as having a wider reach to the business community. Often the social media platforms can hold more current and upto-date content than the printed page. With this in mind, all of these elements have given the Chamber an opportunity for reflection and a chance to question how we can develop our magazine, to continue to ensure it acts as a professional and engaging read for the business community. Our plan for the magazine moving forward, is for it to have a re-brand, re-style, new content, and

a new publisher based in Norfolk. The re-launch for the magazine is planned for early 2019. However, before we embark on these changes it would be good to get your feedback on the project. We have created a short questionnaire for you to add your feedback before Friday 12 October. Click on the link to have your say:

Our marquee hosted a business lounge giving our visitors an opportunity to relax, have meetings and even make international calls with free Wi-Fi from Rural Broadband. Within our marquee we also highlighted some of our key campaigns including ‘No More Not Spots’ and ‘Just Dual it’ – getting show visitors involved in making Norfolk a better place to work and live. Outside the marquee our new branded deck chairs were on show with visitors enjoying ice creams and making new contacts on them. We also had Chamber members Indigo Swan on our stand with their famous ‘The Human Fruit Machine’ which added a fun and lively aspect to the stand. The Chamber was delighted to have the chance to speak and engage with so many people of all different generations about how we support business in our wonderful county. We look forward to seeing you at the 2019 show.

Norfolk Voice will be having a break for the next edition Nov/Dec, this is due to the changes being made. However, if you have any news articles you wish to share in the meantime, there is our website and social media platforms. You can add details to your own chamber page. Do let us know if you need any help at or 01603 625977



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MemberNews Foster Marks 50 Years of Reliable Refrigeration with Search for Longest Standing Fridge. UK leading refrigeration expert Foster Refrigerator is celebrating its 50th anniversary this year and is calling on customers to get involved by sharing stories of their experiences with Foster product over the last half century. The King’s Lynn-based company wants to hear from its many loyal customers and is on the hunt for the UK’s longest-standing Foster product in a commercial kitchen. Foster Refrigerator products are designed to be high quality, reliable pieces of equipment that can stand the test of time in any high pressure commercial kitchen, and have been doing so since the company started in 1968. Richard Goffin, port director of Peel Ports Great Yarmouth; Chris Starkie, chief executive of New Anglia Local Enterprise Partnership; Cllr Graham Plant, leader of Great Yarmouth Borough Council; David Glason, director of development at the Borough council; and David Dukes, economic development manager at Norfolk County Council.


Delegation to Westminster highlights national importance of Great Yarmouth’s growing wind energy sector. A SENIOR delegation from Great Yarmouth travelled to Westminster recently to highlight to energy minister, Claire Perry, the national importance of the borough’s growing offshore wind energy sector. Arranged by Brandon Lewis MP, the visit was led by Cllr Graham Plant, leader of Great Yarmouth Borough Council, together with Chris Starkie, chief executive of New Anglia Local Enterprise Partnership, and Richard Goffin, port director at Peel Ports Great Yarmouth, together with officers from the borough and county councils. The team gave a presentation to Ms Perry, setting out the significant investment that has already taken place in offshore wind farms and at the Outer Harbour, as well as the exciting ambitions and further opportunities at Great Yarmouth. Cllr Plant said: “This visit was part of our ongoing work with Peel Ports Great Yarmouth, the LEP, the county council and other partners to maximise the opportunities for Great Yarmouth across the energy sector. “Great Yarmouth is uniquely placed to capture for the UK the significant growth opportunities in offshore wind, as it is the closest deep water port


to the Southern North Sea market and is globallyrenowned as England’s offshore energy sector capital, with an extensive locally-based marine energy supply chain. “Already, some of the world’s biggest offshore wind farms are being built and serviced from Great Yarmouth, and with Government support we can capture further opportunities to support local jobs and growth, and contribute to the UK’s national Industrial Strategy. “Ms Perry was very impressed and receptive to what we had to say, and keen to work with us and other departments to explore what more the Government can do to help maximise our potential in offshore wind.” Great Yarmouth is at the forefront of £39bn energy investment over the next 20 years. With Equinor already servicing the Dudgeon Offshore Wind Farm from its UK Wind Energy Centre on the river port, and the Outer Harbour serving as the assembly and installation port for both East Anglia ONE and Galloper offshore wind farms, Great Yarmouth has a growing reputation as an offshore wind hub. This spring, Vattenfall and Peel Ports Great Yarmouth announced they were approaching a final commercial agreement about Great Yarmouth becoming the operations and maintenance base for two of the world’s largest offshore wind farms: Norfolk Vanguard and Norfolk Boreas.

The customer who has the longestserving Foster product in their kitchen will be able to join in the celebrations with a brand new EcoPro G2 EP700H worth a list price of £2,500 or an equivalent product of the same value. Nick Bamber, European Head of Marketing at Foster Refrigerator says: “We say that our fridges last a lifetime with regular care and maintenance and so to mark 50 years of manufacturing we decided to put this to the test. “We’re regularly with customers in their kitchens, and it never ceases to amaze us how many Foster fridges are still fully operational and going strong after many years - we know there is a fridge out there that’s 26-years-old and going strong! Our products have a reputation for being reliable, so we know there will be products that are older still.” Dealers who are aware of longstanding Foster products can encourage owners to enter the competition. If the winning owner includes the dealer name in their entry, the dealer will receive £250 off their next order. The competition closes on 1st October 2018. To learn more about the competition and to enter visit competition



Engaging Norfolk - Review of Launch Event. Approximately 60 people from Norfolk businesses attended the launch event of Engaging Norfolk on Norfolk Day, 27th July 2018. The brainchild of Cassandra Andrews, a Norfolk Employee Engagement Specialist, supported locally by Norfolk Chamber of Commerce, Birketts LLP and Pure. Held at Birketts LLP, Cassandra Andrews spoke about her vision for Norfolk “to be recognised in the UK as a dynamic and great place to work, where talented individuals could have a successful career, whatever sector they work in.” She went on to say, “What if we could create opportunities for the Norfolk business community to collaborate, share innovation, best practice? As well as the success they have had, through engaging, their people.” Engaging Norfolk has been set up with the support of Engage for Success, who are a growing, dynamic, voluntary movement promoting employee engagement as a better way to work. David Macleod OBE, co-founder of the engage for success report and known for creating the Engage for Success Movement was Key Note Speaker. David gave an inspirational session outlining the evidence correlating employee engagement with enhanced organisational outcomes. Mr Macleod went on to share with the Norfolk businesses what the most successful organisations are doing to truly engage their people; he talked passionately about the four enablers of enhanced levels of employee engagement drawn from the research undertaken

as input to the engage for success report which has since been confirmed and built on in subsequent years.

decisions, engaging remote workers and attracting talent.

The four enablers include visible empowering leadership providing a strong strategic narrative about the organisation, where it’s come from and where it’s going; engaging managers who focus their people, coach and treat them as individuals; employee voice throughout the organisation which respects employees’ views and ensures problems are swiftly dealt with, and organisational integrity where the values on the wall are reflected in dayto-day behaviours. Following a short interactive session, it was established that key areas of interest for future meetings included; maintaining culture during growth, letting employees make informed

Further meetings will be held quarterly and Cassandra is asking for businesses to come forward, who are interested in sharing their positive examples of engaging their workforce. A LinkedIn group has been set up to continue the conversation. Feedback from the event has been incredibly positive and truly shows the appetite to make Norfolk a great place to work. The next event is planned for Friday 26 October 2018 and will be based around The Strategic Narrative. For more information about Engaging Norfolk contact Cassandra Andrews, or go to

Growing the Cedar Dean Group Online. We are thrilled and proud to announce that we are working with Cedar Dean Group across their entire online presence, Search Engine Optimisation (SEO) and online lead generation. Our SEO and website teams are working very closely with the in-house marketing team at Cedar Dean across a number of their websites including their Cedar Dean Commercial website and Cedar Dean Leisure.

The Cedar Dean group of companies is a rapidly expanding business which already boasts Central London offices and a large, growing team of property and lease experts. Cedar Dean also work with some of the largest brands in the UK as well as those new to the UK, helping them with commercial, leisure and other potentially complex lease deals and negotiations.

With the Tudor Lodge team possessing swathes of experience in the mortgage, property and financial markets both on and offline, Cedar Dean Group has brought us in to help their business at this exciting time of expansion and development.

Sponsor a brick and ‘invest in the future of children’s palliative care for years to come’. East Anglia’s Children’s Hospices (EACH) is asking supporters to help apply the finishing touches to its nook appeal and, in doing so, leave a lasting legacy at its new Norfolk hospice. The nook appeal has just surpassed the £8 million mark – the official total is £8,050,000 – and EACH wants to generate a large part of the remaining funds through a new campaign called Pave the Path. Pave the Path is your chance to sponsor a red clay brick that will line the garden path and be laid once building of the nook is complete. SEPTEMBER/OCTOBER 2018

and we need your support to finish! The nook will transform the care we can provide to families and by sponsoring a brick lining the garden path you will be investing in the future of children’s palliative care for years to come.” Bricks are 210x105x65mm and sponsors can have a name of their choice engraved over two lines – up to 15 characters on each line including spaces and punctuation. There are two sponsorship options. A brick with black lettering is £100 and a brick with gold lettering £150. Everyone who sponsors a brick will be invited to view the path once it is complete. Tal Williams, EACH Community Fundraiser for the nook, said: “Building of the nook is well under way

Pave the Path will run until early 2019 or, as there are limited bricks available, until all have sponsors. For full details go to NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE



Chamber supporting schools in the Norwich Opportunity Area. 10

The Norwich Opportunity Area (NOA) is a Department of Education funded local action plan that aims to deliver opportunities and increase social mobility for young people in Norwich over a 3 year period from 2017 to 2020. Their vision is that all young people, regardless of background, can fulfil their potential and access the opportunities available to them.

Jacqueline Bircham

As part of this initiative, Norfolk Chamber has partnered with New Anglia LEP to offer schools and colleges within the NOA help and support to engage their students and bridge the gap between education and business.

The following schools have already signed up: n Hewett School n University Technical College Norwich (UTCN) n Parkside School

n City of Norwich School (CNS) n Open Academy n Sewell Park Work begins in September to engage with all the schools and understand their needs and aspirations and how the local business community can get involved. Jacqueline Bircham, the Programme Director for the Norwich Opportunity Area said: “This is a brilliant opportunity to engage more young people and their schools with the local business community and help raise aspirations, and will really add value to a number of programmes that the Opportunity

Area is offering. I’m really excited about the impact that being active members of the Chamber can have on the schools’ existing careers strategies.” If you are a local business and want to help support the enterprise initiatives that will be taking place in these schools, please contact: Nova Fairbank, Public Affairs Manager on: For more information on the Norwich Opportunity Area, please contact Jackie Bircham on Jacqueline.bircham@ or visit their website:

Have your say on the Riverside Road Improvements, Gorelston. Norfolk County Council are proposing to improve Riverside Road for pedestrians by widening and extending the pavement that runs along the opposite side of the road to the water. The project starts at the junction of Riverside Road with Quay Road/ Pier Walk and runs northwards towards Williamson’s Lookout. This section is about 1.2km long and plans include widening the footway to a minimum of around 1.5m throughout this length. Dropped

kerbs will be installed where vehicle access is required. There are three main elements to the proposals: n Resurfacing and widening the existing footway and replacing the kerbs in the following sections: n 95m between Riverside Road/ Pier Walk/Quay Road junction and the RNLI parking triangle n 130m between Kingfisher Amateur Boxing Club and Dock Tavern Lane


n 220m between 92 Riverside Road and the steps past South Icehouse Hill, which lead up to the High Street n Installing a new footway where no footway currently exists: n 220m between the RNLI parking triangle and Kingfisher Amateur Boxing Club n Introducing two short lengths of double yellow lines to help traffic flow. The PDF plan showing the location is below.

How to comment They would like to hear your views on these proposals. You can send your feedback either by emailing or writing to: Riverside Road consultation Transport for Great Yarmouth, Floor 2, Norfolk County Council County Hall, Martineau Lane Norwich NR1 2DH The deadline for comments is 5pm on Friday 5 October 2018.



Dabbrook Engineering expands its operations. Norfolk based electrical engineering company, Dabbrook Engineering Ltd, have been manufacturing Solar Power Systems & EX Control Systems for Oil, Gas & Petrochemical clients in the Middle East for many years from their location in Great Yarmouth Norfolk. Since the company’s reformation in 2016, Dabbrook have concentrated heavily on increasing their client base and services provided in this region. Due to the success of this campaign it was clear that the level of business coming in would benefit from a more local service.

GRP Battery Boxes manufacture of Automation Systems, EX Controls Systems & General Electrical Services. The Dubai operations growth continues at a rapid pace, and the company are now in the process of moving to a large industrial unit to further enhance the services they provide. For more information please contact Andy MacCallum or Alok Gandhi on

Dabbrook FZCO was formed and opened its sales office in July in the Jebel Ali Free Zone Dubai, where they specialize in the design and

Solar Power Systems Supplied & Installed in the UAE

Autumn on the reserve at Sculthorpe As the long hot summer draws to an end, there is much work to be done at the Sculthorpe reserve. In the carpentry shop owl nesting boxes are lined up ready for sale. Autumn is a good time to site new nesting boxes as the new ‘residents’ can find them to shelter in over winter before the spring breeding season. We rely on our willing band of volunteers, but we are always happy to welcome more – even for a day or two. So, if your company would like a day out in the fresh air, why not come to Sculthorpe Nature Reserve? There is always a gardening job that needs doing, from pruning shrubs to cutting reeds. And there is always a chance that you will see one of this season’s March Harriers swooping and gliding through the air. Many visitors to the reserve comment on how tranquil and relaxing a place it is. In today’s busy and stressful world, it really is a haven.

We can now offer Corporate Membership to companies of all sizes as well as offering volunteering opportunities. More details will be available at the Chamber of Commerce Business 2 Business exhibition, so come along to see the Hawk and Owl Trust stand to find out how your company could benefit from joining. Benefits include Company Membership cards for staff to use with their families for a day out, your own owl nesting box with regular reports of use and copies of Peregrine magazine to keep you up to date with events at Sculthorpe. Enquire today about Corporate Membership by calling Angela Glynn on 01328 850590 or email her at:

Registered Charity No. 1058565





The ‘end of the internet’ postponed… and other IP news... The end of the internet? A controversial and potentially highstakes proposal to change EU copyright rules that could see companies such as Facebook and YouTube payout billions of dollars to music artists has been delayed after the European parliament voted against progressing it.


surveyed, and that legal, paid downloading and streaming had increased in the same period. The countries surveyed were France, Germany, UK, Netherlands, Poland, Spain, Sweden, Brazil, Canada, Hong Kong, Indonesia, Japan and Thailand. Only Germany saw an increase in illegal downloading and streaming over the three years (a marginal increase from 38% to 39%), whilst the percentage of the population illegally accessing content in the other 12 countries noticeably declined.

The essence of the argument from publishers and content creators is that they believe tech platforms generate far greater revenue from their users who watch videos and other popular content, than is paid by the platforms to the publishers/ rights owners in what they refer to as a significant ‘value gap’ that has been present for many years, and which the tech giants have exploited to grow their businesses.

Whilst enforcement measures against piracy have become more prominent in recent years with a handful of high-profile cases resulting in the shutting down of several known piracy platforms perhaps contributing in part to the noticeable shift, the report’s authors argue that the availability and affordability of content is still the biggest driver of societal streaming habits.

Record labels and artists, including Paul McCartney, believe new laws will help ensure that companies such as YouTube, Facebook and Google are made to pay what they consider to be a fairer amount to content creators.

They suggest that the increase in catalogue volume and choice of several leading paid-subscription streaming services and the increase in available providers has reduced the need and temptation to stream content illegally in the majority of markets. The fact that illegal streaming rates remain relatively high in countries with lower average earnings and with lesser access to paid-subscription services (Brazil, Indonesia, Thailand) would seem to support this theory.

Campaigners against the proposals include Jimmy Wales, the Wikipedia founder, and Tim Berners-Lee, inventor of the world wide web, as well as the tech companies themselves who are accused of spreading ‘fake news’ and excessive high-profile lobbying to dramatically present the proposal as ‘the end of the internet’ by exaggerating censorship and freedom of speech restriction arguments. A total of 318 lawmakers voted against progressing the proposal with 278 voting in favour. The full European parliament will debate the topic further in September.

Has online streaming become increasingly lawabiding? A new study conducted by the Institute for Information Law and Ecorys has found that the percentage of internet users illegally downloading or streaming music, film, TV, book and game content in 2017 had decreased since 2014 in twelve of the thirteen countries

Mo Salah clashes again with the Egyptian national team over image rights Liverpool FC and Egypt footballer Mo Salah has reignited his grievance with the Egyptian Football Association (EFA) over how they exploit his image. Before the World Cup, Salah’s image featured prominently on the national team’s aeroplane promoting the Egyptian team’s official sponsor, mobile internet brand WE, despite Salah having recently entered into a lucrative sponsorship deal with telecoms company Vodafone.


Salah reportedly said he felt “insulted” that his image was used without any contact or prior approval when such a clear commercial conflict was obvious. In a tweet sent on August 26th, Salah accused the EFA of ignoring his complaints, saying that, “It’s normal that a football union seeks to solve the problems of its players and provide support…. It is not normal that my messages and my lawyer’s letters are ignored.” Ramy Abbas, Salah’s lawyer, also took to Twitter saying, “We asked for guarantees regarding Mohamed’s wellbeing whilst with the national team, and assurances that the image rights violations wouldn’t happen again… They have yet to respond.” The Sun Newspaper claims to have obtained a two-page response from the EFA which reportedly states that, “Football is a team game… Any player selected to represent

his country is treated equally and does not and will not receive special privileges… Your contention that the Association has disrespected Mr Salah is treated with the contempt that it deserves.” The Premier League star’s involvement in the Africa Cup of Nations with Egypt now looks to be far from certain. For any aspect of Intellectual Property advice and overall strategy, please get in touch with the ip21 team.

Richard Jones MBA DipPC CMgr MCMI

Business Relationship Manager

A specialist Intellectual Property company that moves with the times At ip21 we pride ourselves on offering a full range of IP services, as well as IP advice and support tailored to the commercial benefit of our clients.

• Patents • Trademarks • Licensing • Design Rights • Litigation • IP Strategy • IP Valuation • IP Budgeting

Intellectual Property Specialists Offices in Norwich, London, Chelmsford and Bury St Edmunds Tel: +44 (0) 1603 457008 Email:



Have you joined the digital revolution yet? If you’re one of those people who hates bookkeeping and always puts it off to the last minute, the solution is simple – join the digital revolution! Digital (cloud based) accounting packages have been around for a little while now and they continue to develop and improve at an incredible pace. Never before has keeping your business accounting records been so effortless. Business owners can now access their full accounting records, including profit and loss account, around the clock from anywhere in the world. Getting large amounts of financial data into your accounting system

can be done automatically and it’s impressive to see how the latest digital tools process a high volume of data entry at speed with great ease. This can save hours of your valuable time.

to submit your VAT returns to HMRC using digital software. A change for some but, in my opinion, ultimately a move in a positive direction.

You might think there’s a catch; there really isn’t. The digital solutions available are surprisingly inexpensive and give tremendous value for money.

There are already many benefits to using the digital technology available and the great news – it’s going to get better and better. So why delay? Join the digital revolution today!

Furthermore, from 1 April 2019, if you’re a VAT registered business with turnover above the VAT threshold (currently £85,000) you’ll be required

For more information on how we can help, please contact John on 01328 863121 or email

John Cunningham Manager

This article is designed for the information of readers. Whilst every effort is made to ensure accuracy, information contained in this article may not be comprehensive and recipients should not act upon it without seeking professional advice. “Larking Gowen” is the trading name of Larking Gowen LLP, which is a limited liability partnership registered in England and Wales (LLP number OC419486). Where we use the word partner it refers to a member of Larking Gowen LLP. ©Larking Gowen.


Are you a Small or Medium Sized Enterprise (SME) developing an innovative new product or service? Are you looking for funding for academic expertise, specialist equipment purchases or consultancy to help commercialise your innovation? KEEP+ is a £9.3m European Regional Development Fund (ERDF) supported programme, offering 50% match funded grants to help develop and commercialise your innovation. The programme is a partnership of six universities across the South East.

Contact the KEEP+ team on 01245 684310 or email for more information.







The five habits of highly effective companies. The way in which businesses operate has dramatically changed. The rise of technology and access to information has meant agile-minded entrepreneurs can grow cutting-edge businesses overnight. It took the telephone 75 years to notch up 50 million users. Facebook did it in three and a half years, and the Angry Birds mobile app did it in just 35 days. The use of technology and a better connected society, generally, has meant businesses can become global overnight. Indeed, these opportunities continue to increase, despite ever more complex political and socioeconomic climates. With Brexit, the country is moving into unchartered territory. The direction of travel posed by the exit from the European Union has already raised concerns in the business community. Carolyn Fairbairn, Director General of the Confederation of British Industry, says: “Leaving the EU will be a highly complex process, and all sectors of the economy are making their priorities clear in order to get it right.”


But, despite this uncertainty, there are still countless opportunities available, and many emerging businesses are taking advantage of them with “record numbers reporting

rises in revenues and customer numbers” in 20171. To understand what was driving success in these businesses, BDO commissioned research among some of the UK’s most successful companies. The results offered an interesting insight into the world of innovators, founders, change drivers and owner/managers alike. One common theme that emerged from our findings was that like highly effective people, highly effective businesses share specific traits and follow common pathways to greatness. They all: n Have a clear road map, but stay flexible n Invest in productivity and innovation

n Learn from peers n Focus on sales growth n Recruit the right team These are the habits we have coined as “The five habits of highly effective companies”. Our report2 summarises the findings of our survey and includes advice from many of the business leaders who were interviewed, as well as from some of the advisers that helped drive the strategy behind the success.

more you can make them habits in your business, the more likely you will be to succeed. To discuss your business goals and ambitions and see how BDODrive can help you or to hear more about our findings, please contact 1. Hiscox, 2017: The Hiscox DNA of an entrepreneur report 2017. 2. insights/the-five-habits-of-highly-effectivecompanies

Naturally, these are not and fast rules. A company does not need to undertake all of them to be successful. But they are intuitively good practices for any business that wants to be highly effective. The

‘Working’ for the National Minimum Wage. When is a worker actually ‘working’ for the purposes of entitlement to the National Minimum Wage (NMW)? Time spent attending employer-approved training and on business travel (not between home and work) is working time for NMW purposes. On-call and standby time is also included if the worker is required to be available at or near a place of work, unless they are either at home or asleep. In a recent decision, the Court of Appeal considered whether workers ‘sleeping in’ at their employers’ premises were entitled to be paid the NMW for the entire shift. The employee was a care worker at residential accommodation operated by Mencap. During the night shift she was permitted to sleep and was paid a flat-rate allowance plus one hour’s pay, to reflect the possibility that she might be woken up (in practice this rarely happened). She claimed that she was entitled to be paid the NMW for the whole shift, even when she was asleep. Her claim was upheld by both the employment tribunal and the Employment Appeal Tribunal, on the basis that she was ‘working’ throughout her entire shift. The Court of Appeal has now overturned that decision, finding in Mencap’s favour that sleep-in residential care workers are only

entitled to be paid the NMW when they are awake and performing their duties. While such workers are asleep, they are available for work but not actually working and therefore not entitled to be paid the NMW. This decision is of enormous significance to employers with sleep in staff, particularly those in the care sector who were liable for large arrears of pay. It has provided some welcome clarity on the question of whether such workers are entitled to the NMW. However, since permission is being sought to appeal the decision to the Supreme Court this clarity might be short lived. This case and other key employment law developments will be covered in our popular annual update sessions, taking place throughout the region in October:


Jeanette Wheeler

Partner and Head of Employment, Birketts LLP 01603 756427


BusinessSupport Funding Available for Energy Efficiency Improvements. So far Business Energy Efficiency (BEE) Anglia have awarded 81 businesses across Norfolk & Suffolk £376,774 in grant funding for various energy efficiency projects (totalling £1,373,745) including radiant heating, vehicle tracking, wood burner and lighting. Any energy efficiency measure will be considered, approval will be based on being able to demonstrate sufficient associated energy savings. “Without the grant funding from BEE Anglia I wouldn’t have been able to purchase as many new vehicles all at once, knowing that the vehicles are much more energy efficient the fuel savings are immediate – it’s a win win situation! All the BEE Anglia team are so helpful through the whole process I would thoroughly recommend.” Mark J. Streeter, Managing Director, Courtesy Taxis, Norwich. The BEE Anglia project is funded by the European Regional Development Fund and is being delivered across the region through a partnership of Groundwork, Norfolk County Council, NWES and Suffolk County Council.

To date the project has reviewed 691 organisations and identified cost savings of £3,797,295 (£5,495 per business), and carbon savings of 29,118t (42t per business). The savings identified are the equivalent of 8,654 flights from London to Sydney. The project has three core offers that have been designed to help businesses reduce carbon and save money using independent advice (FREE Energy reviews), grant funding (up to £50,000) and recognition for their efforts (Carbon Charter accreditation). If your organisation is interested in the service, register your interest online or call Groundwork on 01473 350370.

Our dedicated advisors will be able to answer any queries about

eligibility for the programme or potential grant projects.




in grants available towards energy efficiency measures*

• Claim up to 28% of the overall project cost • Up to £50,000 • Available for any energy efficiency improvements

The energy efficiency hive for Norfolk & Suffolk businesses Help your business to

Funded by

CUT COSTS AND CUT CARBON or call 01473 350370 *

Eligibility criteria, terms and conditions apply



International trade thrives despite uncertainty. In these rather uncertain times, as the EU negotiations continue and UK businesses are left wondering how trade will be affected after Brexit, it is good to know that international trade is booming for one Norfolk business. to launch the Brooke & Amble range this Autumn. Responding rapidly to the demand of the changing marketplace and seizing new prospects, Gnaw embraced the new growth opportunities. By spotting several trends in the market, the forward-thinking New Product Development team created the innovative chocolate and granola bar range to keep Gnaw one-step ahead of their competition, breaking away from conventional thinking.


Matt Legon Proudly from Norfolk, (or Gnawfolk as their packaging cheekily states), Gnaw continues to grow in the U.K. marketplace having recently launched their mini bar range in Sainsbury’s and soon to launch in high street retailer, Next. However, the world is a large place and Gnaw is ambitious. Sustainable growth year on year has resulted in 80% of the company’s turnover now coming from directly international trade, and this continues to soar. Now exporting to 20 countries, in the first 6 months of 2018, Gnaw launched its products in no fewer than six new markets; the U.S.A, China, France, Morocco, South Africa and Germany. Most recently, Norwich-based Gnaw signed a one million pound contract with Russia

Handcrafted in Norwich with locally-sourced ingredients, natural flavours, and no added nasties, the new 35g bars are made with 35% natural healthy ingredients – seeds, fruits, nuts and crunchy granola, grown in the finest Norfolk fields. Developed to meet the demand for those consumers with food intolerances and for those making food lifestyle choices, the new bars are all gluten-free, vegetarian and the dark bar is also dairy-free. People are seeking out healthier options, and parents are increasingly aware of the treats that they give their children. The response to the new 35g chocolate and granola bars from Gnaw France alone has been exceptional with repeat orders rapidly coming from the Casino Group and Carrefour. The production of the new bar demanded a completely new packing line for the new sized bars at the Gnaw factory and following the unprecedented overseas demand, a further significant investment was needed just four

“At Gnaw, we always look to incorporate something unique to the products for a new country. In China, the colour red is considered to be lucky and as such we look to incorporate more red in the Chinese packaging – after all, everyone could use more good luck!” Matt Legon, Gnaw’s founder


weeks after launch to ensure orders were delivered. To facilitate this growth, Gnaw have also brought in cooling tunnels, further mixing and tempering tanks along with additional production staff and doubling factory hours. This investment project has seen Gnaw successfully diversify ahead of its competition to sustainably build the business, particularly in the export market. Gnaw’s annual business turnover is forecast to grow by 266% in 2018 – 2019, The Gnaw impulse range has greatly contributed to this. So what makes Gnaw Chocolate so successful overseas? Matt Legon, Gnaw’s founder attributes this to building strong long term working relationships. Working closely with distributors with the same passion for the brand, Matt sees their key partners as an extension of the Gnaw team. Led by his infectious enthusiasm and passion, Matt’s team in Norwich and his international distributors all hold a hard-fast belief in Gnaw and are fully committed to the business and its growth strategy. This is what makes Gnaw’s so successful at ensuring longevity overseas. ‘’We have an excellent working relationship with our partners, working with them for many years now. This year, our exclusive French distributor and Gnaw France have rapidly become a key partner. We are currently developing a bespoke SEPTEMBER/OCTOBER 2018


range solely for this market – the focus and dedication to launch the brand in France has been exceptional”, Matt says. In the international marketplace it is important to adapt. There is a lot for hard work and dedication to succeed, but it is highly enjoyable. Of course, it is essential for us to adhere to sometimes very complex food standard regulations and tailor products to meet the needs of a specific market. Six bespoke products were required for the U.S. For example, Banoffee Pie is known as Banana Fosters and the best-before dates also all needed to be standardised to the U.S format, as such the U.S packaging all needed to be bespoke and ‘localised’ – this took 3.5 months to finalise. “At Gnaw, we always look to incorporate something unique to the products for a new country. In China, the colour red is considered to be lucky and as such we look to incorporate more red in the Chinese packaging – after all,

everyone could use more good luck!” Matt continues. A question Matt is asked frequently is… ‘How has Gnaw managed to grow their export business so much in the face of so much Brexit uncertainty?’ To which Matt responds, “Of course, they are uncertain times for anyone in business here in U.K, but we at Gnaw are confident that we will continue to trade with Europe after the U.K becomes independent. The weak pound has actually ensured that Gnaw has become much more competitive on pricing, making our products up to 20% cheaper than in 2016 – this is very effective at building brand awareness and future demand”.

ahead of its competition to sustainably build the business. The exceptional growth of the export business has seen Gnaw increase their influence far beyond its established area of the U.K with both the new 35g bars and their existing range. There are already plans to expand the impulse range for 2019 in response to the demand seen. In addition, in July, Gnaw launched two new 72% cocoa dark chocolate bars, suitable for Vegans and three new liqueur hot chocolate shots for the Christmas gift market. Remaining a handcrafted chocolate manufacturer is of primarily importance to Gnaw as they grow, yet there is no restriction to their business expansion strategy.

By challenging the existing boundaries of the industry, Gnaw has reached out to new consumer audiences by spotting and responding quickly to emerging trends. The new impulse lines have seen Gnaw successfully diversify

If you are wanting to increase or start exporting in 2018 contact the International Department at Norfolk Chamber call 01603 729715 or email Visit for more information.


Norfolk Chamber of Commerce




bodies, including GroupAuto and the IAAF, and Hugh J Boswell, the Norwichthey proudly manage the insurance portfolios for based insurance broker, is this year over 1,200 aftermarket businesses. celebrating its 40th year insuring businesses in the UK aftermarket. So how does having 40 years’ experience benefit clients? In their 112 year history they’ve New clients probably see the most significant maintained their service to local and rapid benefit. Arranging insurance for such customers whilst developing a volume of motor traders and motor factors innovative trade-specific solutions means when reviewing policies, the team at Boswell Aftermarket are able to quickly identify for national clients. These include cover flaws and inadequacies, which a less the independent education, private experienced broker may miss. medical and the aftermarket The business also has access to insurance sectors. policies, with enhanced covers and rates, which

marginal saving on their insurance premiums. For others, under-insurance occurs gradually over time and remains undetected until too late. Either way, it is a potentially costly error and great example of a false economy.

In 1978 Hugh J Boswell began working with motor factor buying group FSG (now GroupAuto), to provide commercial insurances to their members. This relationship was the catalyst for Hugh J Boswell’s journey from a Norfolk-based general insurance broker to the UK’s premier aftermarket insurance broker. In 2010 Hugh J Boswell managed such a volume of aftermarket clients that the ‘Boswell Aftermarket’ brand was established. Fast forward another 8 years and the business is celebrating 40 years’ service to the industry. They are also the recommended insurance broker to a number of reputable trade

If you have any reason to believe your business may be under insured it is worth talking to your insurance broker at the earliest opportunity. If you would like a second opinion, Hugh J Boswell will be able to provide an obligation-free insurance health check for you.

many other brokers don’t. These covers are often tailored to the business type they are protecting. For example, the scheme motor factor specific policy includes an automatic 25% seasonal uplift in the stock sums insured over the winter months to protect the additional batteries and antifreeze they frequently carry.

What is the most common pitfall they witness? For some policy holders, it may appear economically beneficial to under-insure stock, business interruption, buildings etc to receive a


Where a business is under insured the insurer is entitled to apply ‘average’, a clause which reduces the claim settlement in line with the level of under-insurance. For example if your business contents are insured for £50,000 yet it would actually cost £100,000 to replace them, this means you are only insured for half the sum you need. If there was a theft of let’s say £30,000, insurers could only pay half the claim so you would only receive £15,000 in settlement, leaving your business to make up the shortfall.



40 years insuring the aftermarket… and counting.








Call: 01603 218724











V 7.00PM-1.00AM


On Norfolk, business and building relationships is Jeanette is clearly committed to Norfolk, having first got to know the region as a UEA student reading politics, philosophy and economics, before returning to become a partner at Birketts in 2007. “I am an adoptee of Norfolk, I think it is an incredible place, beautiful, well connected and a great place to develop your career, but it is underrated. Some people have an outdated impression of what it’s like to live in Norfolk – but there is a new Norfolk, it is amazing and a great place to raise a family and I want to be a part of its future,” explains Jeanette. Today, Jeanette heads up Birkett’s employment team across all four offices in East Anglia, advising a wide range of employers and senior executives on redundancy and restructuring exercises, TUPE arrangements, grievances and much more besides.


“As an employment lawyer, I get involved in some exciting litigation cases and tribunal advocacy. Through the course of my work, I meet business owners and managers at all levels of an organisation. I love having a job that is so much about people, it is always fascinating, always a challenge and every case is different. “My role, however, goes beyond being a lawyer, I am a partner in the business and as such, I am in business and this excites me. As partner and Head of Birketts’ employment practice, I am constantly looking for ways to innovate and develop our products. I am very fortunate to have a job that is so diverse, and I love being a part of the wider business community.” Jeanette’s work has been recognised in the elite legal 500 list - the most comprehensive guide to lawyers and law firms – as ‘calm, considered, technically sound’, being ‘particularly helpful, always available’ and providing guidance that is ‘always valuable and measured to help achieve the best outcomes’. Yet a career in law was not a foregone conclusion, as Jeanette explains, “I come from a workingclass background and no one in my family had been to university - yet I harboured an ambition to be a lawyer from a young age and in my gap year after university I decided I was going to give it a try. “I didn’t think I was good enough or the right class of person to be a lawyer, but I took a chance. If you don’t have a go, you’ll never know what you are capable of. I was very lucky that early on in my career people took me on merit.” Having studied at the College of Law in Guildford, Jeanette moved to Norfolk to train as a solicitor and moved to an international law firm and qualified. Jeanette spent the early years of her

legal career travelling around the world, spending a lot of time in the US, including sitting on a General Counsel Roundtable comprised of the biggest named companies in the Silicon Valley. Her work has provided Jeanette with great insights into how businesses work and what improvements could be made. “Greater gender diversity in business is something to which I am deeply committed and I am often asked to speak on this subject. Even today, research has found that although women make up 59% of nonpartner solicitors in England and Wales, just 33% of partners are women. “For many, there is still a glass ceiling to overcome, we live in a culture that remains resistant to change, but I want employers to embrace the concept of diversity – it is healthy and beneficial to business and to society. “Juggling caring responsibilities with a career is extremely difficult, yet women should have the opportunity to progress in their careers. I’d like more employers to recognise the benefits of job shares, for example, and to understand that having two, part-time employers has many advantages for them. “I would encourage women who feel blocked in their organisation to look elsewhere for opportunities, like trusteeships and governorships and unpaid non-exec roles, enabling them to develop their skills, whilst also giving back to society. I would also say, don’t give up on your career, both our caring responsibilities and our careers change over many years and you may well have more time to devote to your career at another time.” Jeanette is clearly committed to serving her community, as well as her profession and

over the years, she has undertaken a number of roles in addition to her demanding day job, including serving as President of the Norfolk and Norwich Law Society and as Chair of the Norwich Business Women’s Network. Now Jeanette is a Director of the New Anglia Local Enterprise Partnership Board and sits on the Norwich area chamber Council. In 2013, Jeanette was invited to take part in a government review of employment legislation, work which she undertook on a purely voluntary basis and one of the highlights of her career was being invited to a Buckingham Palace garden party as a thank you for her efforts. When asked what lies on the legislative landscape moving forward, Jeanette explains: “In terms of the current legislative environment, Brexit is understandably high on the agenda. Family-friendly policies, including shared parental leave for grandparents are also areas we are likely to hear more about. “GDPR remains a key concern for businesses and they need to be aware that people are within their rights to request all records held about them from emails to texts and their HR files. Given tribunal fees have been quashed, following the legal challenge by UNISON last year, employers are also likely to see an uptake in the number of Tribunal claims. We can’t talk to someone who is part of the leadership team of a successful business without asking about her top tips for business success. Jeanette’s advice is clear: “Ultimately, for a business to succeed you need to foster a healthy culture within the business. Directors need to lead by example, showing good behaviour from the top and showing that they care about people. Businesses need to look after every staff member

My role, however, goes beyond being a lawyer, I am a partner in the business and as such, I am in business and this excites me. As partner and Head of Birketts’ employment practice, I am constantly looking for ways to innovate and develop our products. I am very fortunate to have a job that is so diverse, and I love being a part of the wider business community.



why crucial.


- knowing that your employer cares goes a long way.” “Engaging your employees is crucial to business success. Employee share schemes or the John Lewis business model, work well when it comes to fostering engagement. Business leaders need to win their employees’ hearts and minds, so their employees can be their true selves at work. Employees should feel they can bring all of their energy, efforts and ideas to work and challenge things without fear.” “I’ve been involved in a lot of mergers and acquisitions throughout my career and where these don’t succeed, the reason is often a failure to care about the people they are bringing together or the culture that is being created.


“Human Resources (HR) also needs to be given greater recognition within businesses, it is a crucial function and should be represented by a chair at the board table. HR managers have an incredibly broad remit these days, necessitating an understanding of large areas of legislation and an ability to apply those laws, hence its importance can’t be underestimated. “For anyone setting up in business, I would also say that networking is incredibly important, actually meeting people and talking to them - not just contacting with them via social media. We shouldn’t lose sight of the importance of building relationships with people.”

Jeanette Wheeler Partner and Head of Birketts’ employment practice





Popular Data Centre Unveils New Services to Keep Businesses Safe . Only the high level of physical security hints towards the contents of MIGSOLV’s Gatehouse data centre in Norwich. However, inside it holds computer servers, IT and data for many well-known organisations from across our region. Now MIGSOLV has launched a new range of services aimed at helping even more companies benefit from the protection and expertise offered by the region’s only purpose-built data centre. “We’re known as the safest place for businesses in the East to physically

secure their IT” says David Manning, MIGSOLV’s Managing Director. “However, we’re always looking for additional ways we can support organisations. Having listened to our customers, we’ve created a number of new services to help companies further manage and protect their data.”

For many organisations, using a cloud-based service to store data is a logical step. Predicting the future is difficult, so cloud offers useful flexibility, especially as it can be blended with other solutions and easily expanded. It can be particularly powerful for businesses seeking to try new applications outside their normal IT. MIGSOLV’s new cloud service is aimed at delivering this easy and cost-effective data storage with a few significant benefits aimed at addressing some of the shortcomings of other cloud services. “One of the criticisms of cloud storage is that businesses don’t physically know where their data is held. Likewise, they don’t know if it has been replicated and copied


to various locations” states David. “With our ultra-secure data centre right here in Norfolk, we can offer all the benefits of a cloud service whilst clients know exactly where their data is.” Data sovereignty has become a greater issue as new legislation and consumer concerns put pressure on businesses to demonstrate both how and where their data is stored. With differing standards of data protection around the world, many organisations are finding it critical to ensure the cloud they use stores data in the UK. Charging only for the resources each customer uses, the service allows businesses to flexibly grow and adapt their IT as their needs change. One of MIGSOLV’s new services also includes a fully encrypted and GDPR compliant data backup solution, available to protect any business’s existing IT. SEPTEMBER/OCTOBER 2018


The core of MIGSOLV’s services remains ‘colocation’ where businesses re-home their existing computer servers and other hardware within their data centre. Located on a nine-acre site in Norwich, the Gatehouse features 24/7 manned security, CCTV, microwave intruder detection, iris recognition and even a bomb blast mound. Inside the climatically controlled data halls, customers’ IT is protected from threats including terrorism, extreme weather, power failure and theft. Onsite power generation can support the entire data centre for eight days whilst it boasts some of the best network connectivity in East Anglia. “It’s vital our business community has the infrastructure it needs” says MIGSOLV’s Managing Director. “As a truly world class data centre right here in the East, we want to support businesses from the smallest start-up through to the biggest successes”. Originally built by Norwich Union, MIGSOLV bought the Gatehouse data centre in Norwich in 2010 and invested £12 million on its renovation. It now provides some of the most secure data centre services in the UK and is used by successful East Anglian based companies like Seajacks, Kettle Foods, Norse and The Recruit Venture Group.

Beyond protection, one of the major benefits of the Gatehouse data centre is its enhanced network connectivity. MIGSOLV is now offering a range of solutions which help organisations benefit from better connections. To work in international markets, a fast internet connection alone is no longer enough. With increased security fears, many large corporations, key international business sectors and foreign organisations, will only purchase digital services over secure networks. MIGSOLV provides access to over 250 worldwide networks, such as Rostelecom in Russia, China Unicom in China and Colt in Europe. These allow businesses in our region to serve many otherwise inaccessible markets. MIGSOLV can deliver dedicated connections to cloud services such as AWS and Azure. Coupled with colocation, this provides a highly secure solution for organisations looking to take advantage of both cloud storage and existing IT infrastructure. The Gatehouse data centre can also deliver ‘dark fibre’, utilising managed and dedicated connections for high capacity needs and internet


speeds up to 1Gbps. These and other connections can be protected with next generation firewall technology that adds intrusion prevention, application control and anti-malware. MIGSOLV has gained recognition for its connection to the JANET network. The high-speed network has over 18 million UK users across academic, health and government organisations. MIGSOLV with its partner are able to provide direct access for commercial organisations looking to trade with this important public-sector supply chain.

Whilst MIGSOLV’s colocation and cloud services help businesses of all sizes with their IT delivery, the data protection experts have also been asked by customers to help with their other support challenges. David explains, “Though many organisations move their critical IT to the protection of our data centre, some have other IT or network infrastructure which cannot be relocated. We’ve been able to help them manage this by providing our Service Desk support. It’s something we’re now pleased to offer others, whether they’re using our data centre or not.” MIGSOLV’s Service Desk Team oversee the Gatehouse data centre 24 hours every day, monitoring

customers equipment and identifying and resolving any issues. As most issues can be identified and resolved digitally, they can remotely provide the same level of service for organisations with similar systems. Depending on the customer’s needs, this may be via continual first line technical support, out-of-hours monitoring or immediate expert help with incidents.

“Whilst we all go to great lengths to protect our IT and data during use, organisations are often less diligent once hardware reaches the end of its life. Unfortunately, it’s a weakness which criminals are all too eager to exploit” states David.

anonymously collect the items, remove all data storage components, provide a certificate of data destruction and dispose of all waste.

Summer BBQ 2018 MIGSOLV’s new services are launched as they celebrate a highly successful 18-months which has seen the business realise unprecedented growth and announce a number of high profile new clients. By way of celebration, MIGSOLV will again be hosting Norfolk Chamber of Commerce’s Summer Barbeque at The Gatehouse data centre on Wednesday 12th September from 5pm. This year the event is also welcoming members of Tech East and businesses personally invited by the hosts.

To help business protect their data even after use, MIGSOLV are now offering a new erase service to destroy redundant hardware and any data remaining within it.

As well an optional tour of the data centre to discover how it protects business’s IT and data, this year’s event will feature a ‘Tastes of Norfolk’ theme celebrating food and drink from our region.

Addressing increased pressure on organisations from GDPR and consumers to guarantee data security, MIGSOLV can offer professional disposal of all physical hardware, including servers, hard drives, desktop computers, laptops, tablets, backup tapes, USB memory sticks and other storage devices.

“We’re really delighted to be hosting the Chamber barbeque again and giving businesses a chance to unwind and network” concludes David. “We look forward to the event, meeting new businesses and helping them discover how we make their data and IT security one less thing to worry about.”

Using an industrial technology shredder to irrevocably destroy hardware, MIGSOLV’s partners will securely and

More details of MIGSOLV can be found at or by contacting 01603 510323.



Block & Estate Management Services Make sure you’re dealing with local professionals Operating since 1890, Watsons are one of the largest managing agents in East Anglia, working with purpose-built blocks of residential apartments in Norwich, Grade II listed flat conversions in North Norfolk, mixed use commercial and residential estates and developments in Suffolk and beyond. We understand the commitment required to maintain the blocks and estates we manage, and the specialist knowledge needed to support leasehold property. We’re an Independent Firm

We take great pride in our customer care, working with leaseholders, Residential Management Companies, freeholders and property developers to ensure that sites are managed in an efficient and cost-effective manner. We deal with major works, low-level anti-social behaviour, debt management, insurance works, legal and safety compliance, site inspections to building dilapidations – to name but a few.


We work with our clients to ensure we understand each site and its occupants; deciding how to maintain the site and where to spend valuable funds through capital expenditure planning. Our Chartered Surveyors and qualified Property Managers are supported by Buildings Services and Maintenance Teams, Service Charge Accountants, Paralegals, IT & Operations Teams, so we can provide specialist advice.


Each site is allocated a Property Manager who lives and works locally to support their residents and contractors. This allows us to manage services through our Norwich Head Office in maintaining efficiencies and in providing an accessible, confident service. We recognise the value of consultation, feedback and the exchange of ideas. We have a Customer Contact Team, who provide a service centre for all our clients and suppliers. The team will first-fix any enquiries whether a broken lock, leaking gutter or broken door closer to establish an immediate solution for you - 01603 226500 or email:

24/7 Service

Should anything occur outside of office hours, you don’t need to panic. We can offer full coverage for emergencies with our out-ofhours service (24/7 - 365).

Local, Reputable Tradespeople

Where possible and recognising the need for competitive quotes, we like to use well referenced local trades. This gives a greater degree of accountability, and also contributes towards the economy in building community links. Our in-house maintenance teams and national contractors can also guarantee that you get value for money and quality work that is inspected by people who know what they are looking for.

Regulated by RICS The Royal Institution of Chartered Surveyors (RICS) is a global professional body with over 125,000 members worldwide, active in enforcing the highest international standards in the valuation, management and development of property, land, construction and infrastructure. Obtaining ‘Regulated by RICS’ status shows that Watsons practises to recognised ethical and professional standards. Accreditation means Watsons is held to a higher standard, in areas such as: • staff training • continuous professional development • client money protection • complaints handling, and • professional indemnity insurance. By working with us, you can expect a working relationship that mirrors the core principles of RICS, and that as a firm we have been recognised by the most trusted and respected professional authority within the property industry.

Financial Accounting

We have a dedicated Client Finance Team and we work in partnership with Chartered Accountants who maintain your service charges and reserve funds. We monitor income and expenditure, with a robust arrears policy for debtors to ensure liquidity is maintained so where possible works and maintenance are not delayed. Watsons client money protection scheme provides assurance that your money is in safe hands.

A Multi-Disciplinary Firm

Watsons have a wide range of in-house experts who are able to provide advice on any commercial or residential property enquiry whether buying or selling, valuing or surveying, letting or renting. We can give you discounted rates in using our full product range, whether they are related to the development or any other property in your portfolio.

How can you find out more?

We would value the opportunity to meet or talk with you. This will allow us to gather information in order to formulate a bespoke service charge package tailored to your needs. If you would like to discuss further how we can assist you to reduce your service charges, please contact us on 01603 226500 or email us: or check out our website:


The Dial House .

Local Business Supports Musical Charity. When a Norfolk charity found itself in difficulties back in 2013, a local telecoms business stepped in to help. Local businesses working to support each other is so important in a competitive marketplace, where there are huge corporations and the odd unscrupulous supplier to contend with. This community spirit was seen in action with Norfolk charity Musical Keys and Portal Voice & Data, a local telecoms business. Norwich based charity, Musical Keys, provides music and arts based activities for people of all ages with disabilities and additional needs, across Norfolk. Over 27 years, they have developed a comprehensive

programme enabling participants to develop personal and social skills, build confidence and express themselves through enjoyable, interactive sessions. Their groups also offer a support network to parents, carers and families. When they caught wind of Musical Keys’ story, the Managing Director John Corney knew he needed to offer his help; “We were delighted to address some significant overcharging from a competitor and to support the work of this excellent charity.” Since their initial partnership, Portal has continued to carry out maintenance on the Musical Keys phone system free of charge, with the pledge to support future telephony and data needs.

Local firm ranks joint first in Mergers & Acquisitions league table for the Eastern Region . The Experian Mergers & Acquisitions (M&A) report for the first six months of 2018 ranked Larking Gowen’s Corporate Transactions team joint first in the region, with the firm advising on ten deals for the East of England and a further two deals nationally. James Lay, Partner at Larking Gowen and head of the Corporate Transactions team, says, “We are absolutely delighted to feature prominently again in the Experian Market IQ league tables for the volume of deals completed. These latest results demonstrate the high level of experience and expertise within our growing Corporate Transactions team. It is very pleasing to be able to advise our clients, both buyers and sellers, on so many transactions. We are finding the market place very active and have had good success leveraging our national and international networks to broker deals for our clients.”

returns for our clients. There are many more deals in the pipeline for the rest of the year and beyond.”

Jack Minns, Manager of Larking Gowen’s Corporate Transactions, added, “We have concluded some exciting deals over the first half of the year, generating great

Although there was a 25% reduction in the number of large deals, the number of deals in the SME segment, on which Larking Gowen focus their attention, was up from 448 to 514, an increase of 15%.


The East of England contributed 7.6% of the total number of transactions recorded in the UK. There were 3,279 reported deals in the UK, which is approximately 14% down on the 3,807 deals recorded during the first half of 2017. However, this fall is generally seen as a robust return given the uncertain economic and political climate, and there was an encouraging increase in deal activity in the second quarter of 2018 after a relatively subdued first quarter.

As soon as we knew we were taking this place on, the dream was to hire a full time pastry chef to help us take the sweets to another level. We’re thrilled to say that last month we took on Zoe Plattin and already she’s giving our afternoon teas and cake trolley a run for their money. Watch out for her colourful meringues and passionate dedication to delivering delights to people who need gluten or dairy free alternatives. Next she’s taking a look at our a la carte deserts and after dinner chocolates. Watch your waistlines chaps – we’re gonna need a bigger belt! Spa September is upon us. Treatments will be available to book both ‘in room’ plus in our new dedicated Dial House Spa room. To celebrate our launch we’re offering free 30 minute treatments to the first 10 people to book rooms midweek in September. Just quote ‘SPA September’ upon booking. From luxury manicures, hot stone massage to eyelash extensions, we’re ready for you. Other pretty exciting news for us this month is that we’re installing a cocktail bar into our garden room. Pastel vintage armchairs, big banana trees, marble planters and a brass topped bar. Take your G&T and sip it on the terrace with, of course, our soon to be launched bar nibbles menu. Book a room directly with us and you’ll receive a complimentary cream tea during your stay as well as the usual handmade biscuits and whisky or port residents night cap. With state of the art sound systems in each room and marble bathrooms with trench showers and roll top baths, can you really afford not to visit? Each month we pick one lucky person to win a picnic adventure. Want to win one? Simply upload a photo of your Dial House Picnic to Instagram @thedialhouse or Facebook @thedialhouse2014, and use the hashtag thedialhousepicnic to be in with a chance to win next month. Don’t forget to tag us in too!



“It’s rewarding being able to assist our customers through, what could be, an extremely difficult time.”

Sharon Theobald Claims Consultant

If your business would benefit from a more attentive claims service call us directly on:

01603 218000


Local Companies Tap into Big Results from Marketing. An award-winning local marketing agency is continuing to make headlines as many of their clients report unprecedented growth. Norfolk-based Full Mix Marketing was established in 2016 by Sarah West in response to the lack of agencies focused on delivering results. They’ve steadily grown as they’ve gained a reputation for providing effective strategic, digital and offline marketing for businesses in sectors including manufacturing, IT and business services. Now in their third year, they’ve moved to larger offices, strengthened their team and developed a portfolio of clients impressed with the impact marketing is having on their bottomline performance.

Helping Logistics Experts Deliver Growth First engaged by the Snettertonbased logistics experts in early 2017, Full Mix Marketing have been delivering Johnston Logistics UK’s marketing throughout 2018. “Full Mix Marketing have strong skills, explain everything and ensure we’re using the right marketing.” Says Rob McIndoe, Director, Johnston Logistics UK. “The results show they’re clearly committed to helping us succeed. Everything they deliver has been to the same high standard. We’ve exciting times ahead and Full Mix Marketing are a vital part of our growth.” From their 640,000 square feet facilities, Johnston Logistics UK provide warehousing, logistics and fulfilment services to companies ranging from major supermarkets to ambitious start-ups, in sectors including food, drink, retail and manufacturing. Recent success has resulted in plans for another 50,000 square feet of warehousing.

27 Beginning by researching and developing a bespoke marketing strategy, Full Mix Marketing have gone on to deliver a host of effective marketing including social media, online advertising, direct marketing to target companies and successful press coverage. The marketing specialist have developed Johnston Logistics UK’s brand and messaging, including creating the ‘Easy Switch’ initiative highlighting the ease with which they can take on and improve business’s logistics. This is detailed on their new website which Full Mix Marketing remastered with new text, images and SEO. “It’s an absolute pleasure working with Rob and his team” says Sarah. “Like us, they’re forward thinking and keen to deliver real value for their customers. We’re really proud to be contributing to their success.”

Ensuring Data Centre Secures Success MIGSOLV is one of the marketing agency’s longest standing clients. “Full Mix are our marketing department” says David Manning, Managing Director, MIGSOLV. “They’re so easy to work with, professional and clearly dedicated to our success. As well as delivering everything agreed, they continually SEPTEMBER/OCTOBER 2018

come up with new ideas and help us with opportunities. Our visibility has rocketed and they’ve been a big factor in our growth.”

East of England. This has also lead to them helping other ambitious companies on the list of ‘businessesto-watch’ with their marketing.

MIGSOLV deliver the Gatehouse data centre in Norwich. The highlysecure facility houses and protects computer servers and data for a wide range of companies in sectors including IT, banking, manufacturing and energy.

A CIM Chartered Marketer with over 15 years’ experience, Sarah West was recently awarded the Institute of Director’s New Director of the Year 2018 for the East of England. She goes forward as a finalist in the national awards in October.

Their new managing director approached local agencies to find the right expertise to refocus their marketing on targeting the correct businesses throughout East Anglia. Impressed by their knowledge and professionalism, he chose Full Mix Marketing.

Continued Results

Sarah and her team have gone on to deliver a strategy which has built their brand and gained customers through direct mail, email marketing, new brochures, digital advertising, social media, website development and PR.

To help businesses take full advantage, Full Mix Marketing have recently launched a new website detailing all the marketing they can deliver, from web design, SEO and PPC to graphic design, advertising and full marketing strategies.

“MIGSOLV’s success is due to David and the hard work from his team” says Sarah. “They’ve taken a new approach and we’ve been delighted to help them identify and deliver the marketing that best achieves it.”

“We’re delighted to playing any part, large or small, in the delivering success for our clients’ businesses” concludes Sarah. “If companies are investing their money and hopes in marketing, we simply want to ensure they have the best chance of success.”

Award Winning In late 2017, Full Mix Marketing was named a Future50 business for the

As East Anglia further establishes itself as a centre for success, more companies are looking to gain a competitive edge through marketing and join others using it to achieve their goals.

For more information visit www. or call 01603 446227.


Supply chains. When we think about what a supply chain is, it could be the traditional ‘supply chain model’ such as a product arriving into a shipping port and being transported to its various locations across the region, country, and beyond. Then finally arriving with the customer, thus the chain is complete.


However, the traditional supply chain has evolved with our current developments, culture needs, trade links, and technological advances too. Supply chains are now a crucial element in every country’s backbone, ensuring our

businesses and everyday lives run effectively. Norfolk is, of course, a key part in the supply chain process, as a region we continue to supply, exchange, and export a whole range of materials with a value of export goods of £117m (2017).

members of the Norfolk Chamber who are part of this growth and supportive supply chain journey; Vattenfall, Orsted, Johnston Logistics UK and Norfolk County Council.

The traditional ‘supply chain model’ is now pushing the boundaries of the original definition and is much more than just moving a product. It is now about developing vital infrastructure, creating new job opportunities, and bringing forward renewable environmental projects too. There are several key

Off Shore renewables in the supply chain The Swedish energy company Vattenfall, are also delivering green energy investment in our region. Currently, they are proposing to develop two offshore wind farms, over 47km off the Norfolk Coast; Norfolk Vanguard and Norfolk Boreas. Together they will provide the equivalent of 10% of current UK domestic electricity needs.

Rob Lilly

Rob Lilly, Supply Chain Manager for the Norfolk Vanguard and Boreas Projects said: “This presents Norfolk and the East of England with significant supply chain and skills development opportunities, right from the very beginning. We have started the process early with our ‘request for information’ (RFI) and whilst the response has been promising, we know there are many more companies in Norfolk we can work with.

“We would urge you to fill in an RFI, especially if your business is involved in civil engineering and groundwork, aggregates, plant hire, site supplies and preparation. We are eager to construct the onshore route and substation in a way that least disrupts the communities local to the development and brings maximum benefits. Working with local businesses, who know the area well, can be key to achieving this. “To help the process, we will be running a number of supply chain workshops focused on the early construction phase later this year. In the interim, our website provides a good overview of the projects. We look forward to hearing from you!”


For more information please see vattenfallinnorfolk and go to the Norfolk Vanguard Supply chain webpage for the RFI process.


Feature Third River Crossing to bring benefits and opportunities to local businesses A more traditional supply chain opportunity is being delivered by Norfolk County Council. They are continuing to ensure the redevelopment of the Norfolk supply chain, and the potential growth of Great Yarmouth by planning and building a third bridge over the River Yare. David Allfrey, Infrastructure Delivery Manager at Norfolk County Council, said: “When Great Yarmouth’s Third River Crossing is constructed and open for use, on schedule for early 2023, there will be clear benefits for businesses in the town as well as for haulage and distribution companies and port users – with improved access and shorter and more reliable journey times to name a couple. David Allfrey

“But the benefits for many local businesses will start before then, during the construction phase. We’re currently in the middle of the process to appoint a contractor to design and build the bridge and hope to be able to announce who this is early next year. As part of our talks with shortlisted bidders for the contract, we’ve included expectations that the contract will create local jobs and sub-contracting opportunities for local businesses. This could range from the supply of materials to accommodation for workers. “While it’s too early to give any firm details, it’s likely that our contractor will hold a series of events where local companies can come and find out about the opportunities the Third River Crossing presents to them. As and when these are arranged, we’ll ensure Norfolk Chamber are kept informed so they can make their members aware.”


Keeping the supply chain moving The supply chain is crucial to many B2B operations, one company who keep everything moving is Johnston Logistics UK. Each year they handle over 1,000,000 transactions and 200,000 pallets in their 640,000 square feet warehouse based on the former RAF Snetterton Heath site along the A11 corridor. Some of their clients include ASDA Wallmart, Quorn Foods and Dynamic Wipe Industries. Commenting on the importance of the supply chain, Rob McIndoe, Director said: “As warehousing, logistics and fulfilment specialists, our role in complex supply chains is continually growing. Increasingly businesses of all sizes require support, not only to deliver their storage and distribution but to manage it too. They need an experienced partner like Johnston Logistics UK that they can depend on. Rob McIndoe

“Supply chains are as critical to businesses in Norfolk as they are across the UK and Europe. For many of our clients, working together to optimise their supply chain has been one of the quickest ways to boost their profitability. For those who feed into supply chains themselves, they look to us to ensure they meet their customer’s rising expectations. If you’re a manufacturer, wholesaler or retailer, seeking out supply chain opportunities can be a very effective way to create growth. “The increase in online sales and digital connectivity is driving supply chain development. For example, we fulfil thousands of orders each week for clients selling goods on platforms like Amazon and eBay. The way they source, store and fulfil their goods is critical to being competitive. It’s vital to the local and national economy that we keep innovating.


“From the simplest products to the most complex, there are likely to be many suppliers, ingredients, processes or parts needed to create the finished goods. Supply chain management is moving towards ‘fourth-party logistics’ where businesses employ experts like Johnston Logistics UK to manage their entire supply chain and take responsibility for results.”


MemberNews Spire Solicitors LLP Saddle in RideLondonSurrey 100 Event Spire Solicitors LLP is pleased to report on the success from two members of staff based in the Norwich branch who have completed the RideLondon-Surrey 100 event on July 29th, 2018. It follows a 100-mile route on closed roads through the capital and into Surrey’s stunning countryside. “Developed by the Mayor of London and his agencies in 2013, Prudential RideLondon is the world’s greatest festival of cycling.” As credited to the official website.


Maids Head Hotel links up with Wilkinson’s of Norwich. The Maids Head Hotel has linked up with a new supplier, Wilkinson’s of Norwich. Wilkinson’s, which has been in business in the city for 46 years, is supplying loose leaf teas to the hotel, with a special Maids Head Blend in production. Ten of Wilkinson’s teas from Breakfast Blend, to Gunpowder Green, Cornucopia and Decaffeinated Ceylon are a special feature of the Maids Head’s popular Afternoon Tea, which is served from 12noon to 5pm. Debbie Harris, Owner/Director of Wilkinson’s for the last 13 years said: “We were honoured to be asked to supply the stunning Maids Head Hotel, with its long history of providing hospitality in the city. We


have chosen 10 teas to cover all tastes, ranging from Breakfast Blend to a gentle Chamomile.” “We are also excited to be working with Sam Masters, the Food Services Manager, on developing a special blend for the hotel. The Maids Head is a wonderful location to sit and relax over Afternoon Tea and enjoy one of our special loose leaf teas.” Christine Malcolm, General Mangaer, the Maids Head Hotel said: “We work with local suppliers across all aspects of the business and are very pleased to have established a close relationship with Debbie and her team at Wilkinson’s. I am a particular fan of their Earl Grey tea and look forward to tasting the new Maids Head Blend.” Wilkinson’s teas available at the Maids Head Hotel are as follows: Breakfast Blend, Earl Grey, Darjeeling, Peppermint, Gunpowder Green, Rooibos, Chamomile, Cornucopia, Peach and Decaffeinated Ceylon.

Lisa Edwards, HR Director, and Kim Dring, Norwich Receptionist battled the torrential rain and challenges faced by the day and completed 86 miles and 46 miles respectively. The duo also raised money for the firm they work for with a £1 per mile initiative, beating the £200 target and raising a total of £275, which will be donated back to the Spire Charitable Trust which donates money throughout the year to worthwhile causes and charities alike. Ejike Ndaji, Trustee of the Spire Charitable Trust commented “I applaud the effort made by our colleagues in the Ride100 event last weekend, as well as their initiative to continue raising money for the Spire Charitable Trust, which since its formation at the end 2016, has raised over £6,000.

Have you got a news story to tell? Publish on the Chamber website and share with 1000’s of monthly visitors. Call on 01603 729707 for help and info.

Norfolk Chamber of Commerce



Mayor visits ‘inspirational’ JD Cooling Group. On Wednesday 25th July, the Mayor of King’s Lynn & West Norfolk, Councillor Nick Daubney visited King’s Lynn based JD Cooling Group.


JD Cooling Group who were recently awarded London Stock Exchange’s ‘1000 Companies to Inspire Britain’, were delighted to welcome The Mayor to their offices on the North Lynn Industrial Estate. As part of the visit, Councillor Nick Daubney officially presented the prestigious award to JD Cooling Group’s managing director, John Dye in front of members of the team. He said of the company, “It was good to meet the management and staff behind this success story. I really appreciated the time taken to show me

their operations and welcomed the opportunity to discuss and learn of both future opportunities and forthcoming challenges. JD Cooling is a forwardthinking innovator and clearly an important and conscientious employer. The Stock Exchange 1000 Award is very well deserved.” John Dye said, “It was a pleasure to meet the Mayor of King’s Lynn & West Norfolk, Councillor Nick Daubney. On behalf of everyone, I would like to thank him for his time and the opportunity to personally introduce him to the JD team and our successes.”

Having successfully completed the PFS Fellowship programme, Neil Dobson, a Chartered Financial Planner with nearly 30 years in the financial services industry, now holds the highest qualification awarded by the Chartered Insurance Institute (CII). The CII’s purpose is to secure and build the confidence of the public in its members and the insurance and financial services sector as a whole. The PFS is the SEPTEMBER/OCTOBER 2018

East Anglian accountants and business advisors, Larking Gowen, has been shortlisted in the Best Rural Professional Services category of the Rural Business Awards for the eastern region. “We’re delighted to have made the shortlist for this prestigious award,” says Larking Gowen Partner, Ashley Smith. “This is a real pat on the back for the team. I’m delighted their expertise and commitment have been recognised in this way. We have been advising rural businesses since we were founded in 1888, and are now one of the largest agricultural accounting specialists in the UK. In fact, we’ve supported many clients through generations.” Now in their fourth year, the Rural Business Awards, in partnership for the first time with Amazon, recognise the contribution of rural businesses to the regional and national economy. Award categories reward excellence in manufacturing, food and drink, retail, education and training, among others, as well as rural professional services.

SGWM Wealth Manager achieves Fellowship of Personal Finance Society. SG Wealth Management (SGWM) is proud to announce that one of its Wealth Managers has recently attained Fellowship of the Personal Finance Society (PFS).

Recognition for local accountants in Rural Business Awards.

professional body for the financial services sector and, as a Fellow of the PFS, Neil will be associated with their high standards of professionalism - a key driver in client confidence and trust. Neil, who provides advice to SG Wealth Management’s clients throughout East Anglia, advises on a wide range of financial planning topics, specialising in pensions and investments. Achieving Fellowship will enable him to further highlight his technical knowledge to his clients.

“Each year, the Rural Business Awards highlight the strength and diversity of rural businesses here in the East,” says Ashley. “In our work, we see that sense of shared community and support everywhere. We’re proud to be in the company of such outstanding businesses from our region.”

Commenting on Neil’s achievement, SG Wealth Management’s Managing Director, Stephen Girling, says, “I am very proud of Neil. Relatively few Wealth Managers hold this status and this shows Neil’s commitment to his own professional development, the company and our clients.”

The winner of each category will be announced at a ceremony in October at Trinity Park in Ipswich. Finalists will be put forward to the national awards, and winners announced early in 2019.




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Full Mix Marketing’s Founder announced as National IoD Award Finalist.

Cyclists Battle Heat to Complete Johnson Logistics UK Hosted Ride for Life. Once again Johnston Logistics UK hosted and sponsored the East Anglia’s Children’s Hospices’ (EACH) annual Ride for Life, with the three-day, 200 miles cycle ride experiencing temperatures over 30 degrees. The event began and finished at Johnston Logistics UK headquarters in Snetterton, as over 30 cyclists rode across East Anglia visiting all three of EACH’s hospices in Norfolk, Suffolk and Cambridgeshire. “We’d like to say a huge thank you to everyone who took part across the three days. It really was a phenomenal effort and I believe everyone really enjoyed the event,” stated Emma Benstead, EACH Norfolk Events Fundraiser. Despite unprecedented hot weather, which made this year’s event one of the most challenging, the participants raised over £30,000 for the charity. The money will go towards EACH’s Nook appeal to fund a new 10 million pounds purpose-built hospice supporting critically ill children and their families. Having hosted and sponsored the event since it began, Johnston Logistics’ director Rob McIndoe chose to join the 200-mile ride for the first time, despite having never previously cycled more than 30 miles.


“The Ride for Life was as mentally hard as it was physical,” said Rob. “Each day brought its own challenges and I am over the moon to have successfully finished. I couldn’t have done it without the support of the fantastic group of experienced cyclists around me.” 31 cyclists crossed the finish line together on the Sunday with big smiles and a strong sense of accomplishment all around. The first to complete the final stage was Alex Brett. Sponsors Johnston Logistics UK deliver thirdparty logistics services including warehousing, distribution, contract packing and e-commerce fulfilment, for companies in retail, food, drinks and manufacturing. Each year they handle over 1 million transactions from their 130-acre site in Snetterton.

Having been named New Director of the Year for East Anglia, Sarah West of Full Mix Marketing has been shortlisted for the Institute of Directors’ 2018 national Director of the Year Awards. The founder and Managing Director of the Norwich-based full-service marketing agency is among finalists recognised for their exemplary business leadership. “It was amazing to win the regional award,” says Sarah. “To even attend the national awards is the cherry on the cake. It really has been a team effort though. I couldn’t have developed such a great business, and delivered such strong results for our clients, without the people around me.” The finalists were chosen from the hundreds of directors that entered into one of the 13 heats across the UK, in 10 different categories. The expert judging panel will now convene to decide the overall winners to be announced at the awards ceremony on Thursday 18 October 2018 at the Royal Horticultural Halls, London. Stephen Martin, Director General of the Institute of Directors, said: “The winners from our regions and nations present fantastic examples of business leadership, and it’s heartening to be able to bring their stories to the attention of a wider audience at the finals. I am looking forward to celebrating their success at this year’s event.” Attended by business leaders, entrepreneurs, government and media representatives, the awards ceremony is a unique opportunity to network, exchange ideas and celebrate with some of the very ‘best of the best’ in British business.



The B2B Exhib

Step out and join us at The B2B Exhibition 2018, returning to Norwich City Football Club this October. Give your business a boost by making connections with key businesses from around the region.

Head down to Norwich City Football Club on Thursday, 11 October from 10:00 - 16:00 – entry is free for visitors. Last year’s event attracted over 100 exhibitors and 750 visitors with this year’s event set to be even better. Don’t miss out on this key event in the Norfolk business calendar. We put together some top tips to help you navigate this year’s B2B exhibition.

Visitor experience: Top tips for the event 34

Visiting trade events and exhibitions can often be an overwhelming experience. With over 100 stands set over two floors and lots of contacts to be made, being prepared for your visit will enable you to make the most of your time at The B2B Exhibition. Here are some Chamber top tips for your visit:

1. Grab our EDP supplement One week before the event our special B2B supplement will be released in the Eastern Daily Press (EDP). Make sure you grab a copy or look out for our online digital version so you can start preparing your day. Our supplement contains a map and filled programme - highlight the key places you want to visit

during the day and make yourself a mini schedule.

contacts or just relax away from the exhibition.

2. Don’t forget B2B is on two floors!

5. Attend the free masterclasses

With over 100 exhibitors showcasing unique products and services, you don’t want to miss half of them do you?! Remember to visit both floors of the exhibition, so you don’t miss all of the exciting opportunities.

We have four expert masterclasses running throughout the day, free for you to attend. Gain some expert, bite-size knowledge delivered by professional trainers.

3. Create a ‘top stands’ list

6. Check out the exclusive offers and discounts

Research the top businesses with whom you hope to make contact with on the day. The EDP Supplement will contain a full list, with content on all 104 of our exhibitors! Have a read through, check out their websites, maybe follow them on Social Media. Make a list and use this as your primary guide around B2B.

The exhibition could be your chance to benefit from some great offers, promotions and giveaways, so make the most of these! Visit the B2B website to find an up-to-date list of the offers being run.

4. Visit the networking lounge

When you arrive don’t forget your treasure trail stamp card. New to B2B this year; if you visit the 10 stands taking part in the trail you could win a cash prize of £5,000! All you have to do is get your card, stamp it on the 10 stands, return it when you leave and you could win!

Set up meetings or take a chance and see who you might meet in our networking lounge. Serving refreshments throughout the day, the networking lounge offers a break from the exhibition where you can hold meetings, make new


7. Collect your treasure trail stamp card

8. Social media Remember to share your experiences at B2B on your social

media accounts. Use our dedicated event hashtag #NorfolkB2B18 and @NorfolkB2B to keep up-todate with what’s going on around the exhibition, as well as getting involved!

9. Flash that name badge Make sure your name badge can be clearly seen, allowing everyone to know your name, help them interact with you on a more personal level. All exhibitors will have their names displayed on their lanyards so you can spot them easily whether they’re at the stand, or networking elsewhere.

10. Don’t forget your business cards You never know when a new opportunity may come up at B2B – it could be with someone you least expect, so make sure you bring a pack of business cards to see you through the day. They can also be very handy for business card draws! If you take a business card from someone else, take the opportunity to write notes about your conversation so you can follow up when you’re back in the office.



bition is back. When: Thursday, 11 October from 10:00 until 16:00 Where: Norwich City Football Club Info:

Admi s for vi sion sitors is

Visit our website for full details of the event:


Bringing B2B to you Each year our B2B sponsors help put the event on the map, here’s why they like to be involved. MIGSOLV





The B2B Exhibition is the biggest business event in the East of England. As we help companies throughout the region to protect their IT and data, it’s a great opportunity to mix with the business community, catch up with customers and make many new contacts. Sponsorship of the VIP lunch gives us another way to stand out and talk directly to the best businesses in the East.

The Vertas team is proud to sponsor the Norwich B2B for the second year running. This time they’ll be showcasing the innovative ways they keep work environments safe, secure and looking their best. Sustainability is a priority at Vertas, from waste reduction and recycling to clever cleaning techniques and equipment which reduces chemical use and is kinder to the user.

Archant are proud to be supporting the B2B exhibition again this year. As a long time supporter and exhibitor at the event we believe it delivers a fantastic opportunity to showcase the latest exciting marketing offerings from Archant to a wide range of engaged Norfolk businesses and look forward to another successful event this year.

Alongside a wide range of banking services, NatWest offers businesses specialist sector knowledge in areas such as commercial real estate, manufacturing and technology, as well as access to specialist entrepreneurial support through a dedicated team of local Relationship Managers and Business Growth Enablers.

Your trusted partners for training and consultancy. EHT&C is operated by Breckland and South Holland Councils and offers food, health & safety, licensing and environmental training and consultancy services. We are committed to supporting businesses with exceptional service. EHT&C is honoured to sponsor the Business to Business Exhibition in 2018.

Tips for exhibitors from the 2017 Best Stand Award winners Here are some top tips for exhibitors from last year’s Best Stand Award winners Indigo Swan: Be engaging. People are expecting to just mosey around passing a lot of the stalls, so it’s important to do something easy and interactive. Be attentive. Make sure when you’re speaking to someone, you’re engaging with them.


Smile and have fun. The most important thing to remember is that people attract people. You’re much more likely to steer clear of the stall with the person on their phone and head straight for the one where people are doing something fun! Be clear. Can people look at your stand and understand what you do?



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Does your company need better QMS? n

How-to guide: Convincing management to invest in the world’s largest standardisation, ISO 9001. It is an easy sell if the maths is simple: spending £100 will see a return of £1, 000; but for an idea such as implementing a quality management system (QMS) based on the ISO 9001 requirements, it is not so straightforward. Coming up with statistics and precise return of investment is hard to explain with a calculator. Instead, a more rounded approach is required. Can the service - customer process be slicker? How can we improve and reach those bigger clients? Recognise and make a note of these grey areas. As you start to identify what value the improvements will add to the business, the battle is more than half won. Say, you have five minutes to explain the benefits of ISO 9001 implementation…

You could begin the conversation with the basics. Based in Switzerland and the biggest of its kind in the world, the International Standards Organisation (ISO 9001) came into existence after World War 2. Consequently, a standard for bullets was introduced so that ammunition could, in future, be shared readily amongst soldiers. A common manufacturing benchmark was established to align standards with countries worldwide. Born was a mechanism that enabled quality, procedures and businesses to be quality controlled and universally recognised. People were able to seamlessly complete business on a global scale because they were singing from the same hymn sheet by using the same QMS. When your company complies and grows with ISO 9001 standards, the world is your oyster. Since 1946, over 20, 000 standards have been set in countless types of industries including SEPTEMBER/OCTOBER 2018

manufactured products, technology, food safety and healthcare.

the needs of your customers, increasing customer satisfaction.

That’s the conversation foundation laid.

So, senior management now know about ISO 9001, what next? You’ll probably need to explain how it will improve the company. ISO 9001 provides a goldmine of guidance and tools for companies and organisations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improving. Here are some of the things your business will experience following the successful implementation of ISO 9001: n Cost reductions – The ISO 9001 will enable you to streamline your processes without affecting product and service quality, therefore reducing overall costs. n Productivity improvements – ISO 9001 certification ensures all employees understand their roles within the organisation which decreases any margin for error. n Supply chain security – Approval to the ISO 9001 standard demonstrates commitment to providing quality products and services, enabling you to develop secure business relationships within your supply chain. n Improve business credibility – ISO 9001 is internationally recognised, it has become the basis for creating a QMS around the world. When a company is looking for a supplier, it is often a requirement to have a QMS based on ISO 9001 to be considered. You can achieve international quality recognition by attaining certification.

n Win new business – Where it is not a contractual expectation in some industries, certification to the ISO 9001 standard is like wearing a shinier, more impressive badge that can provide you with a competitive advantage.

This is how becoming certified is simple: Being ISO 9001 compliant doesn’t have to be minefield; it can be simple, employee friendly, effective and your business can be audit-ready in no time. With the right ISO Management Consultant company, it’s simple. McKibbin Management Consultants Ltd (MMC) was founded in 2002 by a friendly Norfolk chap named Bob and has an abundance of happy and successful clients. MMC is made up of an experienced team that live and breathe new and existing accreditations and changes to statutory rights. MMC adopt a personal approach to how they run, by getting to know all their clients, and their businesses both comprehensively and individually. McKibbin Management Consultants Ltd.’s primary objective is to help businesses excel into being the best by implementing ISO 9001 standards; as Bob says, “being ISO certified is like adding another string to your bow”. Get in touch today and let’s take your business to the next level. Call 01508470823 or email

n Customer loyalty – Certification of ISO 9001 enables you to continuously meet and exceed




“Our Mission Is Your Success” Elite Recruitment are a professional and independent Recruitment Agency based in Norwich offering excellent job satisfaction to all the professionals that work for us and pride ourselves on ensuring we always go the extra mile to meet both client and candidate needs. Elite Recruitment make it our business to not only build positive and successful relationships with you, but to maintain these. Ongoing positive relationships are important to us because the more we know you and how your business works, the better placed we are in successfully matching the right person for you.

We work closely with both our clients and candidates to enable us to match the qualified individual to their ideal role and meet all client requirements. We offer jobs on a Permanent, full time, Part time and/or Temporary basis within a wide variety of services in Norwich, Norfolk and throughout East Anglia


Elite Recruitment are dedicated in providing a professional and reliable service to you.

Elite Recruitment’s success rate is primarily due to us being a local and independent business. We personally interview all candidates at our office following a telephone screening process. We welcome and encourage the opportunity to regularly meet with our clients. Our personable approach defines Elite Recruitment. Elite Recruitment are proud members of Buy Local Norfolk as

we believe staying true to our roots is paramount. As a company we feel charity involvement is very important and are currently supporting Action for Children and Scotty’s Little Soldiers.

Contact us today to see how we can benefit your organisation Call 01603 251 716 or 07549 420 408 Email info@

We have active pages on all social media platforms as well as regular “Latest News” updates on our website as we like to involve and engage with you as much as we can.

Warehousing & Logistics for Ambitious Businesses You may not currently be growing but with our logistics you could be Our innovative approach to warehousing, logistics & fulfilment can make the difference

Get in touch 01953 888381




Communication is key in any business However not everyone understands how best to communicate with their colleagues or customers in order to maximise impact. We have a solution for you that will help your staff recognise others’ needs, increasing turnover and profits while at the same time improving staff morale. my need is

Everything DiSC® solutions provide rich, versatile learning programmes that offer personal insight for learners at every level of an organisation, using a consistent language of DiSC®. As Authorized Partners of Everything DiSC® we work with you to identify the best solution that will work for you and your business, tailoring the support to fit your requirements.. Get in touch now to improve communication in your workplace.

See us on stand 28 in the Norfolk Lounge at the Norfolk B2B event on 11th October at Carrow Road.



For independent, competitive vehicle and asset finance 01603 733500 | SEPTEMBER/OCTOBER 2018


What can a Procurement and Supply Apprenticeship do for your career?

ABA Procurement have been leading the way in offering Procurement and Supply Apprenticeships in the East Of England. We caught up with Steve Worley, one of their first Apprenticeship students, along with the Head of Procurement for the Norfolk Community Health and Care NHS Trust, Neil Bloomfield. So, why an apprenticeship with ABA Procurement?

Neil: After meeting with David [Pratt, ABA Managing Director] we felt ABA offered well rounded commercial training, as well as allowing us to achieve a quick return on our investment. Most importantly, training with ABA meant our apprentices became a part of the local Norfolk cohort of procurement practitioners. Steve: The ABA Apprenticeship gave me the perfect opportunity to validate my experience with a qualification while enabling me to learn new skills for my career.

How have you found your Apprenticeship journey so far? Steve: It’s a misunderstanding that all apprentices are 18, I’m certainly not that age! Having worked in Procurement for 8 years, the ABA Blended Learning approach let me build my qualification around my workload by giving me quality time with a tutor.

out of my first one with a distinction was certainly welcome! What I’ve learned has also increased my capability at work, helping me deliver higher annual savings. Neil: Since starting the course, our Apprentices have grown in confidence and ability, allowing them to covert this teaching into results. To show you what I mean: Our annualised savings result this year is £1061K, up from £453K the previous year.

“I’m convinced that there is a correlation between employers adding value to great buyers, and great buyers adding value to the employer.”

Steve, what has been your proudest achievement to date?

Steve: Having not sat an exam for some time, coming

So what are the future plans?

Steve: Being ambitious, I want to progress as far as I can and study through to obtain the MCIPS qualification.

What would you like to say to others considering joining the Apprenticeship scheme? Steve: For me, it’s a no brainer. If you’re prepared to put in the work and learn, then the ABA apprenticeship scheme is

definitely for you. ABA provide a fantastic learning environment to study in and the support from the tutors and the operations team has been first class. The question for me isn’t why should you, it’s why wouldn’t you?

Developing Procurement People of Tomorrow

Procurement and Supply Apprenticeships: With Centres of Excellence across the East, ABA have you covered

Why ABA? Offering world class tutors and outstanding resources, it’s easy to see why 96% of students pass their exams first time! Study with us at one of our centres in Norwich, Cambridge and Colchester.

Why Apprenticeships? An apprenticeship gives companies the opportunity to close a recognised skills gap for the next generation of procurement professionals; delivered over a two year period, apprentices complete the CIPS Level 4 Diploma in Procurement and Supply, along with a summative endpoint assessment.

Levy Payers

Non-Levy Payers

Salary bill > ÂŁ3M? Pay 0.5% into the levy pot utilise the pot for apprenticeship training

>50 employees = 90% training cost covered by the Government <50 employees = free fully funded training

ABA Procurement also offer blended and distance learning CIPS training 01603 251 754 | |



New Apprenticeships to future-proof your business Apprenticeship training has undergone a transformation – and growing numbers of Norfolk businesses like yours are benefitting from new courses designed to meet your priorities. We all know that digital presence, online customer relationships and social media marketing, are vital ingredients for business success in 2018. But do you have the skills and expertise within your business to make the most of these opportunities? Digital apprentices are given the skills needed City College Norwich to boost your online presence. is leading the way in the delivery of new Apprenticeships that are designed to address digital skills gaps and nurture tech talent in Norfolk. Three new Apprenticeship roles have been launched to give you the skills needed to strengthen your online presence: Junior Content Producer, Junior Software Developer, and Digital Marketer.

You can find out how these digital apprenticeships could add value to your business at our digital breakfast on Friday 21st September. Book your place at

Another key challenge in ‘future-proofing’ your business is succession planning for leadership and management roles. There are so many advantages to promoting staff from within, who understand your business, know your customers, and who are loyal and committed to your vision and values.

Future leaders: your employees could gain Chartered Manager status and a UEA-validated Degree Apprenticeship.

But how do you support talented staff to make the transition from operational and support roles, into middle and eventually senior management? Working with the Chartered Management Institute, City College Norwich now runs a popular Degree Apprenticeship in Leadership and Management. Validated by the UEA, this qualification enables your employees to gain CMI Chartered Manager status and provides an attractive way to develop your workforce and support individuals to consolidate and extend their management skills.

Find out more today. Get in touch with City College Norwich’s apprenticeship team. Email: or call: 0800 328 3616


A World Class State Boarding and Day School

Join us at our Open Days - Registration required for all events via our website. 28 September 2018

17:45 - 20:30

Boarder Taster Evening

29 September 2018

09:00 - 11:00

Main School Open Morning

6 October 2018

10:00 - 12:00

Sixth Form Open Morning

22 March 2019

17:45 - 20:30

Boarder Taster Evening

23 March 2019

09:00 - 11:00

Main School Open Morning


Admissions open now for September 2019 01953 609000 WymondhamCollege @WymondhamCol


Energy Courage Integrity Independent School Girls and Boys, 1-18 years Day and Boarding

Kingâ&#x20AC;&#x2122;s Ely Open Events

in September and October Book your place today at

w w

30 minutes from Kingâ&#x20AC;&#x2122;s Lynn by train

Th e

in Great Yarmouth and Waven ey

Open Even ts

Saturday 29th September 2018 10:00am - 1:00pm Thursday 4th October 2018 4:30pm-7:30pm Apply online today -

The College of West Anglia is one of the largest and most experienced providers of apprenticeships in the region, offering a wide range of apprenticeships across different industry areas. Hiring an apprentice is a productive and effective way for any business to grow talent and develop a motivated, skilled and qualified workplace. Employers who have an established apprenticeship programme reported that productivity in their workplace had improved by 76%. (Employer Guide to Apprenticeships 2018, National Apprenticeship Service) Other benefits that apprenticeships contribute towards include: • Increased employee satisfaction • Reduced staff turnover • Reduced recruitment costs The College of West Anglia offer a range of apprenticeships including: • Brickwork • Business, Admin, Management & Team Leading • Carpentry • Catering & Hospitality • Childcare • Customer Service • Electrical • Engineering • Hairdressing • Health & Social Care • Horticulture • Information Technology • Laboratory Technician • Motor Vehicle Maintenance • Painting, Decorating & Property Maintenance • Plumbing • Retail • Sport • Teaching & Learning • Veterinary Nursing Plus many more in development including higher level apprenticeships.


Laboratory Technician Apprenticeship Chloe works for Treatt, an ingredients manufacturer and solutions provider to the global flavour, fragrance and consumer goods markets. She successfully completed the level 2 laboratory technician apprenticeship with the College of West Anglia. Chloe said: ““I was offered a place at university but decided on an apprenticeship as it meant I could earn a wage, gain qualifications and receive in-house training. Completing my apprenticeship lead to a full-time position within the company so I didn’t have the stress of finding employment, something I would have to do if I went to university.”


CWA.AC.UK OR CALL 01553 761 144




01603 261768

Bluebell Barn Annex, High Common, Hardingham, Norfolk, NR9 4AE




Welcome to my office. Not all working environments have desks, chairs and a photocopier. Be inspired to do something different at Easton and Otley College.

Apply now at:



In line with the Governmentâ&#x20AC;&#x2122;s Industrial Strategy, UEA has been awarded significant funding to increase our collaborations with business and boost productivity.

TALK TO US ABOUT YOUR BUSINESS NEEDS AND HOW WE CAN HELP HERE ARE SOME OF THE WAYS WE COULD COLLABORATE... Come to work with us on a project linked to your strategic goals

Engage a UEA academic to Host a member of help with a project or UEA staff at your business challenge organisation

Talk to us about a Knowledge Transfer Partnership (KTP)

Professional Development courses to benefit your workforce

Suggest a collaborative project that fits with the Industrial Strategy


MemberNews Have you considered being a governor?

Businesses in Great Yarmouth borough invited to enter Spirit of Enterprise Awards 2018.

East Coast College currently has a vacancy for a new governor to join the current governing body. Governors make a difference and we are looking for volunteers to work with us who can use their skills and experience to help the College grow and flourish. Finance/Audit experience are needed, including a Chair of Audit. If you are interested in this opportunity please contact Wendy Stanger on w.stanger@eastcoast. or visit: ECCGovernors

Top-performing businesses are invited to showcase their achievements by entering the Spirit of Enterprise Awards 2018, the most prestigious annual celebration of business excellence in the Great Yarmouth borough. Organised by enterpriseGY, Great Yarmouth Borough Council’s business support service, the popular awards aim to recognise and raise the profile of the borough’s top-performing businesses, while boosting confidence in the strength of the local economy. Businesses of all sizes and sectors are encouraged to put themselves forward for the various awards by noon on Monday, October 15. The awards are freeof-charge to enter online at and finalists will be profiled in a supplement in the Great Yarmouth Mercury, with winners appearing in a further supplement. The finalists and winners will be showcased in the press and at a glittering awards ceremony and gala dinner at the Town Hall’s prestigious Assembly Room on Friday, November 23. Each award is backed by a local organisation. Sponsors choose the winner in their category from three finalists shortlisted by a local independent panel or by the category sponsor themselves. This year, enterpriseGY is delighted to announce that the main sponsor is Noritake Itron, who will choose the 2018 Business of the Year from the winners of the other categories. The categories and sponsors are: n Great Manufacturing/Engineering – sponsored by P&S Personnel n Great New Business – sponsor to be announced n Great Business Growth – sponsored by Bateman Groundworks n Great Business Idea – sponsored by Aston Shaw



n Great Customer Services – sponsor to be announced n Great Family Owned Business – sponsored by Birketts n Great International Growth – sponsored by Pasta Foods n Great Investment in People – sponsored by GYB Services Ltd n Great Community Contribution – sponsored by Potters Friends Foundation Cllr Graham Plant, the council leader, said: “The Spirit of Enterprise Awards help to highlight the borough’s many and varied successful businesses, supporting our priority to work with partners to help champion and enable economic growth and jobcreation in the area. “For the businesses, having the chance to celebrate and be recognised for their achievements on the public stage brings important benefits, including raising their stature and reputation, and boosting staff pride. “This wonderful showcase of successful businesses goes from strength to strength each year and helps to boost confidence in the local economy, helping to create favourable conditions for investment, sustainable growth and job-creation. “There are lots of brilliant businesses across the borough, so make sure you submit your entry to stand the chance of being honoured as 2018 Business of the Year. I must also take this opportunity to thank the sponsors, including main sponsor Noritake Itron, without whom this wonderful celebration of business excellence would not be possible.”

KLM UK Engineering welcomes 15 new apprentices. KLM UK Engineering is delighted to welcome 15 new apprentices to our team at Norwich. The apprentices will complete a 3 year programme in aircraft engineering maintenance and will start in the hangars at the end of September. We wish them good luck on this journey!

Be part of Norfolk’s premier business network - join today

Norfolk Chamber of Commerce



Why investing in employee wellbeing makes good business sense. Nestled in the heart of Pensthorpe Natural Park, North Norfolk, lies Verbatim Therapy and Consultancy, situated in the idyllic setting of old Pensthorpe Hall, fondly referred to by patients as ‘Rivendell’, evoking the peace and tranquillity discovered within.


Supporting wellbeing Founded by husband and wife team Jim Rymer and Ellen O’Malley, above, Verbatim offers a broad range of psycho-therapeutic services including Integrative psychotherapy, Forensic Psychotherapy, Clinical Hypnotherapy and Walking Therapy, amongst other services.

A broad skill set What is distinctive about Verbatim is the breadth of skills found within their in-house team and the flexibility and creativity with which they deliver their services, from 1to1 sessions to group workshops. The Verbatim team includes psychotherapists of all disciplines, plus art and music therapists, an occupational therapist and an in-house chef, who rustles up delectable meals for attendees on a daily basis.

A holistic approach to health “We take a holistic approach to health and mental health, looking at the whole person,” explains Director Ellen O’Malley. “We have a team of therapists, who work closely with medical professionals, to support individuals and organisations, providing therapy, training and consultancy services to clients across Norfolk, Suffolk, Cambridgeshire, Lincolnshire and further afield.”

The impact of mental ill health What you may not realise are the benefits these services could have for your business. The statistics are clear - putting people first and looking after your employees makes good business sense. The evidence is staggering -

around 1 in 6 employees suffer from anxiety, stress or depression, and each year in the UK about 91million working days are lost due to mental ill health.

The cost to business £34.9billion is the cost of mental ill health to the UK economy every year, including £10.6billion in sickness absence; and a further 21.1billion in reduced productivity. In addition, numerous studies have established the link between poor mental health and poor physical health, meaning mental ill health left unattended, can lead to an increased risk of other physical conditions too.

The benefits of employee wellbeing Investing in employees’ well-being could literally save UK businesses billions – which is why it makes sense to support your employees. Looking after the mental wellbeing of your employees has many benefits including reducing staff sickness absences, increasing productivity, reducing staff turnover, along with improving staff morale, engagement and loyalty. Quite literally, there are costs savings to be had by investing in your staff.

Services for business The Verbatim team has decades of experience providing training, consultancy and educational services to private and public sector organisations, including frontline service providers – like the fire service. Their portfolio of services includes professional development, guidance for managers, mental health awareness workshops, wellbeing days, 1 to 1 support and much more besides. So whether you want to


train your team or provide support for a colleague going through a life changing event - help is at hand.

Flexible delivery Understanding the hectic pace of contemporary life, Verbatim are flexible in how and when they deliver their services, whether you require an early morning, evening or Saturday appointment or several hours packed into a single day or weekend. Unlike many other practices, Verbatim does not simply offer fixed packages but tailors their services to meet clients’ needs.

Step into nature The setting of Pensthorpe Natural Park, adds an extra dimension to your day, meaning your team can step out and enjoy the 700 acres of beautiful gardens, lakeside and woodland walks. So whether you want a new venue for staff training, to book a team away day or a wellbeing workshop – choose Verbatim Therapy and Consultancy, in the heart of North Norfolk. To find out how Verbatim Therapy and Consultancy can help your business email, call 07585 563977 or 07880 315470 or visit




Wellbeing in the Workplace – FREE workshops provided by the Wellbeing Service. Wellbeing in the Workplace is a FREE service for organisations in Norfolk & Suffolk. It can help you as an employer to support your workers through stress, emotional challenges and poor mental health by offering support to combat stress, anxiety, low mood problems and build resilience. Our experienced staff can come to your workplace at a time to suit you and deliver one-off workshops to your staff.

Why is wellbeing at work so essential?

n Taking longer to complete their work

positive staff engagement and staff retention.

n Being less patient with customers

n Poor mental health among its workforce costs employers £30 billion per year in the UK through lost production, sickness absence and recruitment (ACAS)

* Chartered Institute of Personnel & Development

Stress is now the major cause of long term sickness absence, while those suffering with stress and remaining at work are more likely to encounter problems such as:

By supporting the positive mental health of your staff you are more likely to retain essential skills, knowledge and experience of your valued employees.

n Conflicts with colleagues

Equally importantly they will know that your organisation is a place which values and understands their needs, which is good for

n Struggling to concentrate or to juggle tasks

n After taking six months’ sickness absence, only 50% of employees return to work

employees. Health and Safety laws ensure that workers have a safe environment in which to work, where risks to health and wellbeing are considered and dealt with efficiently. To book your Wellbeing in the Workplace session: communications.wellbeing@nsft.

n After one year’s absence sickness absence the return to work figure reduces to just 25% n Employers are also required to co-operate with laws that protect

Making the healthy decisions at work.

We spend most of our waking hours at work, which is why ensuring a healthy workplace is so important. The NHS say that knowing how to deal with pressure at work is critical and its advice includes learning to identify the symptoms of stress as well as learning to prioritise your workload. More employers are appreciating the need to protect the health of their workforce with health advisers suggesting we review how tasks are done to break up the risks. Certainly, if you work on a computer a lot, it’s important to take regular breaks. That means

for every hour at your keyboard you should rest for at least five to ten minutes. The need for regular exercise is also advised by occupational health experts, whose suggestions include:

Eating at work is also something that requires care. We consume at least a third of our daily calorie intake while at work but if we don’t eat regular well-balanced meals or drink enough water, we may get headaches, feel sluggish or have difficulty concentrating.

n Cycle or walk all, or part, of your journey to work. Get off one bus stop before your final destination n Walk over to someone’s desk at work rather than speaking to them by phone n Take the stairs instead of the lift


n Use your lunch break to exercise. Your office may have a gym, or you may have access to a nearby swimming pool or squash courts.

Health advisors suggest selecting healthy options in the canteen or bringing in your own lunchbox including salads and fruit.




Norfolk-based Experts Show Logistics Key to Unlocking Growth. 2018 is proving a successful year for clients of Johnston Logistics UK as they discover the benefits of improving their logistics with the warehousing, logistics and fulfilment experts.


Meat-free protein source Quorn is available in 19 countries and is experiencing rapid growth thanks to popularity with families, as well as vegetarians and vegans. It’s been named the UK’s fastest growing food brand by The Grocer Magazine.

From their 130-acre hub in Snetterton, Johnston Logistics UK have recently announced a number of service innovations and exciting new clients. Investment in new warehouse management system has kept them at the forefront of logistics, whilst factors including Brexit and increased online retail have contributed to a rise in new clients.

Easy Switch In early 2018, Johnston Logistics announced their investment in new software, processes and quality standards, resulting in further improvements to their industry-leading service.

However, as demand has risen they needed to find a more modern and capable partner to help with their continued growth and turned to Johnston Logistics UK.

The culmination is their new ‘Easy Switch’ initiative, developed to demonstrate to new customers how easily they can turn to Johnston Logistics for logistics support which actively helps their business to succeed and grow.

“We’re delighted to be able to help Tucano Urbano take their business to the next level” says Rob. “We’ve helped a number of specialist clothing and fashion brands by taking away the burden of logistics and freeing them up to concentrate on growth. The smell of Italian leather is certainly welcome in our warehouse!”

Johnston Logistics UK have subsequently taken a number of new clients from first enquiry to complete delivering of their warehousing, logistics or ecommerce fulfilment in just a matter of days.

Italian Style One of Johnston Logistics UK’s most recent new clients is Italian clothing manufacturer Tucano Urbano. Originating from Milan, the stylish brand produces a range of clothes and accessories for fashion and safety conscious motorcyclists and scooter riders. “We’re excited to be working with Johnston Logistics UK on the next phase of our UK growth” says Rachel Fuller, UK Country Manager for Tucano Urbano. “As our brand’s popularity grows, we need a partner who can handle our complete range with care and efficiency. It’s clear Johnston’s appreciate our products and share our passion for reaching new customers across the UK.” Since entering the UK market Tucano Urbano had been using a Heathrow-based warehouse.

Whilst modern retailing becomes ever more competitive, Johnston Logistics UK has attracted a number of brands across clothing, household products and electronics keen to reduce costs and improve productivity through better warehousing and logistics.

Quorn International brand and house-hold name Quorn Foods recently chose Johnston Logistics UK to help facilitate growth in their Methwold factory. “With such strong growth in Quorn’s popularity, we’ve had to use storage areas for increased production” said Christophe Evo, Head of Logistics at Quorn Foods. “We needed a dependable partner who could ensure our ingredients and packaging are stored and available when we need them. With their BRC Global Standard and experience helping some of the biggest names in UK food, it was easy trusting Johnston’s to deliver.”


“We’re really pleased to add Quorn to the list of companies large and small we’re helping to grow.” says Rob McIndoe, Director of Johnston Logistics UK. “We’re pleased Christophe and his team recognised our strong track record in UK food, drink and retail logistics. We’ve existing relationships with many of their suppliers which have made the transition smooth and successful.” With experience supporting major supermarkets, independent food brands and large manufacturers like Two Sisters Food Group, Johnston Logistics has developed a respected record supporting growing names in food and drink.

Expanding Horizons Since the Brexit referendum, Johnston Logistics UK has experienced a significant increase in new customers from outside the UK and EU looking for a strong logistics partner with which to develop a UK distribution hub for their products. Changing shopping habits and the rise in online retail has also resulted in online retailers and existing clients alike choosing Johnston Logistics UK to deliver dedicated eCommerce fulfil of more and more orders placed online. “It’s an exciting time for us” concludes Rob. “With our growing reputation and investment in technology, we’re keen to help more businesses of all sizes to get what they need from their storage, logistics and fulfilment.” In response, Johnston Logistics UK are currently planning to build an additional 50,000 square foot warehouse to add to their existing 600,000. Currently handling over one million transactions and 200,000 pallets every year, they hope to continue to cement their position as East Anglia’s leading provider of logistics throughout the UK, Europe and the world. For more details visit or call 01953 888381. SEPTEMBER/OCTOBER 2018


Heatlink Services Ltd – Helping to keep businesses warm this winter. A locally owned family plumbing and heating company have just celebrated their second anniversary and at the same time, have acquired new commercial premises in Norwich and in addition increased their workforce, with the employment of a full time office administrator and another full time heating engineer to facilitate with the continued growth of the business. The business success has been built on some strong core values which include reliability, trust and transparency all aligned with delivering a high level of customer service and quality of workmanship. Having already attained an excellent portfolio of satisfied and returning clients the company aims to build on its success of 2017 which saw them shortlisted for best small business of the year in the EDP business awards. In 2018 this followed with an approach from Lovewell Blake, and saw the company selected as one of the Norfolk and Suffolk, 2018 Future 50 programme members. Looking ahead the company is aiming to offer apprenticeships for 2019, to give opportunities for people wanting to carve out a successful career in an industry which needs to do more to advertise itself. Being able to offer a domestic and commercial service for every aspect of heating which encompasses: n Gas n Oil n LPG n Biomass n Air Source n Ground Source n Passivhaus means they are able to accommodate projects for both city and rural based businesses.


Introducing a new work support programme for rural Norfolk. Norwich-based disability employer, Norfolk Industries, has a long history of employing people with disabilities. The social enterprise started life in 1908 as the Norwich Blind Institution and has seen many changes over the years. It currently employs seven people at its Oak Street location, mostly involved in its core business of manufacturing pet bedding from recycled materials. Factory manager Sharon Tooke joined the company in 1995, rising to managerial level after starting out in the role of personal assistant. Despite many changes and challenges over the years, she remains passionate about proving that people with a disability have the same right to aspire to work as anyone else. This sentiment is evident in the company’s mantra “Think Workability, Not Disability” - something more individuals can now benefit from, thanks to a grant scheme aimed at providing skills and employability support for people in rural Norfolk. Sharon said: “The funding has allowed us to develop and launch EVOLVE, a programme designed to bring people closer to employment through a mix of work experience, development and training. EVOLVE has been put together in-house using our experience of working with people who have barriers to work, including but not limited to disability, long term unemployment, homelessness and criminal record.

“By offering a work placement in our factory, along with a range of development and training opportunities, we are hoping motivated individuals, who aspire to work in the future or are actively seeking work, will develop the skills needed get a foot on the employment ladder. “The structure of working in a commercial environment can help build confidence and supports the development of soft skills. Everyone who completes the programme will be given a portfolio of achievements to take away and support them on their journey back into the workplace. “EVOLVE has already received the support of Jobcentre Plus, who are promoting the voluntary work experience element where it is a suitable match for individuals and their circumstances.” Alongside this activity, Norfolk Industries continues to operate as a successful business developing a range of award-winning, innovative products and manufacturing small animal bedding products which are sold to a wide range of wholesalers, retailers and end customers across the UK. Sharon can be contacted on 01603 667957 or




The Right Marketing for Your Success.


Discover more



01603 446227


“You produce TV ads... in Hethersett? Really?“ We get that a lot. People are surprised when they hear there’s a TV commercial production company on a farm just outside Norwich, and that we’ve been here for 35 years! Our commercials for regional and national brands are seen around the clock on channels across the nation and, above all, they deliver great results! That’s why we are recommended by both Sky AdSmart and ITV. This year we have put TaxAssist Accountants, TrustATrader, Crisp ‘n Dry, and the East Anglian Air Ambulance on television across the region.

Get YOUR business on air, in primetime breaks, for less than you’d think. Find out about the potential of TV advertising, call JMS Group on 01603 811855. NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE


09:25 - We engage to build audiences that last a lifetime! Add

03:02 - We help you influence and grow your customer base! Add

Connect With Us

When we say Be Everywhere, we mean it... We grow your audience through social media management, engagement and other proven digital marketing strategies. e: t: 0191 5805 990

Diary Dates. Networking Events West Norfolk Business Breakfast Where: King’s Lynn Minster When: Thursday, 27 September, 08:00 to 10:00 Our next West Norfolk Business Breakfast will take you to a unique West Norfolk venue for a morning of relationship building amongst the business community of Norfolk. Take part in our networking activities to help you break the ice, enjoy a freshly prepared breakfast and do business in the best way.

Norwich Economic Business Breakfast & AGM


Where: OPEN, Norwich When: Tuesday, 2 October, 07:30 to 09:30 One of our largest business breakfasts throughout the year, the Economic Business Breakfast & AGM attracts over 100 business leaders from across the county to network and make new business contacts. Hear an update from our expert speaker on the future the economic landscape for Norfolk and beyond. You can also join us of our annual AGM following the breakfast.

South Norfolk Business Breakfast Where: Park Farm Hotel, Norwich When: Thursday, 25 October, 08:00 to 10:00 Our South Norfolk Business Breakfasts give you the opportunity to enjoy a delicious Full English Breakfast (or health option if you prefer!) whilst meeting businesses from all corners of Norfolk. It is a great opportunity to find new, potential business, build relationships and find new products and services to benefit your business. We’ll also have an expert speaker and our unique networking activities.

An Evening at Currys PC World Where: Currys PC World, Sweet Briar Retail Park Norwich When: Thursday, 25 October, 18:00 to 21:00 This exclusive, member-only evening will allow you to get the inside knowledge on the latest technology on show at Currys PC World whilst networking with fellow Norfolk businesses. At this free to attend event, we will be joined by experts from Microsoft, Samsung, Neff, Sony and more to give you exclusive demos,

discounts and an insight on future developments in their tech.

HR Forums

afternoon of in-depth knowledge essential to any business.

Special Events

HR Forum – November

Talking Tech 2018

Where: Holiday Inn, Norwich When: Wednesday, 7 November, 14:00 to 17:00 Norfolk Chamber HR Forums are designed to inform and keep your business up-to-date with all the changes to employment law. Our experts will provide you with an

Where: The Space, Norwich When: Wednesday, 19 September, 08:30 to 14:00 Talking Tech is a half-day conference bringing together local and national speakers for an interactive and inspiring event. The event is made up of keynote speakers, panel discussions, workshops, a tech themed exhibition and over 180 business attendees.

The B2B Exhibition 2018 Where: Norwich City Football Club When: Thursday, 11 October, 10:00 to 16:00 With over 100 exhibitors, 750+ attendees, four expert workshops and a dedicated networking lounge, B2B is a key event for your business calendar; and it’s free to attend! Book your tickets today!

For more information, to see a full list of upcoming events, or to book visit: norfolkchamber.

Norfolk Chamber of Commerce



MemberNews ChamberEvents

It’s FREE to attend B2B! Thursday 11 October 2018, 10am-4pm Norwich City Football Club The B2B Exhibition is a highlight in the Norfolk business calendar. B2B provides you with unique opportunities to meet hundreds of businesses. We have a dedicated networking lounge where you can arrange meetings, or enjoy a break from the madness of the exhibition. With over 100 exhibitors booked and ready to showcase their unique products and services at the football ground, the only thing we’re missing is you.


EXPERT MASTERCLASSES We also have four, bite-sized masterclasses that you can attend throughout the event, whether you’re brushing up your skills or growing your business, we’ve got something for you. For more information or to book your stand visit

11:30 am

The Secret to Successful Networking with Ian Hacon, Yellow Brick Road and


12:15 pm

The 7 Reasons Why Customers Don’t Buy From You with Matt Sykes, Salescadence

1:45 pm

The 4 keys to LinkedIn Success With Sara Greenfield, Bright Yellow Marketing

2:30 pm

How A Norwich Business Tripled Turnover In 12 Months with Neil Foley, Business Growth Club



When being hospitable pays off. In an age that seems increasingly reliant on technology, corporate entertainment remains a key business tool. The main reason is that it helps companies to maintain personal relationships with their clients. In a fast-moving age dominated by the Internet, texting and Cloud Computing, the personal touch remains highly valued because it is often when client and customer are together, and relaxed, that business is done, that relationships are forged and deals struck. Creating that kind of environment takes many forms. For many companies, it often revolves around sporting events, a trip to the races, a day at the cricket or perhaps a meal followed by watching a football match. However, there are other options for the more adventurous, daytrips, teambuilding events, extreme sports challenges, or for the more cultural, events such as trips to the theatre or to take in a show. They may be diverse events in nature but the key to them all is that they represent time spent away

Teambuilding from the office and a sense that the company staging the corporate hospitality truly values those whom it has invited, that their presence is seen as important.

Those companies that are prepared to invest in corporate entertainment do so if they can see something to be gained from showing clients and staff alike that there is life after work. And that can pay dividends.


The 2 AA Rosette WinePress Restaurant is set in the historic courtyard of the Maids Head Hotel, where in the 1780â&#x20AC;&#x2122;s the first mail coaches arrived from London. The Maids Head Hotel, 20 Tombland, Norwich, NR3 1LB

Head Chef, Magic, semi-finalist 01603 209955 | | in the Craft Guild of Chefs, Complimentary Car Parking for all guests National Chef of the Year competition, is passionate about using locally sourced ingredients which reflect the seasons.




The perfect solution for your business needs and corporate events From private meetings of 2 people to 120 capacity seminars, we have conference suites to suit all needs and requirements. Hot and cold refreshments, be it a platter of sandwiches to a three course gourmet dinner can be requested for your attendees. Here at Park Farm Hotel we can provide the facilities and service specific to your needs as a large scale company or a private business. Equipment is available to meet your requirements, such as projectors and large wall mounted screens, as well as photocopying and faxing services. You can be assured of an efficient, friendly team on hand to assist you at any time. Quote “Chamber of Commerce” to receive a free gift when booking your event. Terms and Conditions apply Telephone: +44 (0)1603 810264




S3287 Norfolk Voice Corporate Ad v4.qxp_Layout 1 31/01/2018 08:55 Page 1

Deliver your best


in our flexible and competitive business spaces

• Convenient location • Meeting facilities for 2 to 200 • Comfortable restaurants • Spacious well equipped bedrooms • Our own traditional pub • Ample free parking • Leisure club and spa

A unique and inspiring location in the centre of Norwich. Perfect for business events, conferences, promotions and more.


CAR PARKING 7am – midnight

POPULAR VENUE Around 5,000 visitors a day

CONTACT OUR VENUE HIRE TEAM TODAY ON 01603 727950 | The Forum, Millennium Plain, Norwich, NR2 1TF

SEPTEMBER/OCTOBER 2018 89x126mm_NorfolkVoices_Art.indd 1

07/12/2017 11:46

King’s Lynn, Norfolk PE30 3HQ T: 01553 675 566 E:

Sister Hotels: Le Strange Arms Hotel, Old Hunstanton, Norfolk PE36 6JJ Orton Hall Hotel & Spa, Peterborough, Cambs PE2 7DN


Expert, affordable courses and free training.

Business Training. 60

Chamber Training offers a wide range of training solutions to help you unlock the potential of your workforce and boost your business performance. How to Improve your Sales Success

Search Engine Optimisation (SEO)

Google Analytics

19/10/2018, 09:00 to 12:30

06/11/2018, 09:00 to 12:30

Mark Ellaway, Bigfork

Matt Sykes, Salescandance

Sean Clark, Clark St. James

This transformational session ran by Matt Sykes from Salescandance is designed to help you understand how to address those two problems. Selling is a fundamental business skill that is totally learnable and one that anyone can master.

Ranking in the search engines is the natural aim of any website owner. Just because you have a website focussed on a particular subject does not mean you will rank. Google, the UK’s leading search engine, has over 200 factors it considers when ranking a website, and is only concerned with delivering the best result possible to the end user.

This short course is aimed at people who want to learn how to use Google Analytics to measure the performance of their website and produce reports. It’s delivered in an easy to understand style and you will be supplied with the course material afterwards for reference.

The Art of Networking

Engaging Writing for Business

22/11/2018, 13:00 to 16:30

27/11/2018, 09:00 to 12:30

Create Profitable Google AdWords Campaigns

Ian Hacon, Yellow Brick Road

Huw Sayer, Business Writers Ltd

28/11/2018 13:00 to 16:00

People do business with people they know, like and trust. This session will give you some fantastic tips and techniques to get the best from networking events and help you overcome any fear and anxiety they may have about them.

Do you find business writing a challenge? Are you struggling to pick the right words for your ideas? Would you like your copy to be more engaging and persuasive? Then this workshop is for you.

Michael Townsend, Wolf Digital Marketing.

To book your place on a training course visit


08/11/2018, 13:00 to 16:30

This AdWords training course will give delegates an in-depth & comprehensive view of what elements combine to create profitable campaigns. If your AdWords campaigns aren’t meeting your objectives and not providing a positive ROI, this is the course for you.

Norfolk Chamber of Commerce


MemberNews ChamberTraining

International Export Training. Delivered by experienced trainers, these courses are specifically designed for staff involved in exporting and/or importing goods to and from the UK. Most International Trade courses are BCC Accredited.


Incoterms 2010

Import Procedures

03/10/2018 09:30 to 16:00

04/10/2018 09:30 to 16:00

As international trade becomes increasingly more complex, universally used rules are essential to avoid misunderstandings and costly disputes. This course looks at the rules from a practical point of view and explains all the costs, delivery and risk implications and where to go for more help and information.

This full day course will explain import documentation and giving knowledge of the key elements of important procedures, including where to go for sources of information and assistance. It will also cover how to comply with customs procedures.

25/10/2018 - 09:30 to 16:00

Agents and Distributors

Inward and Outward Processing Relief

E-zCert Workshop

07/11/2018 13:00 to 16:00

This half day workshop will show you how to apply for your documents online taking you through every step of the application. We will also show you tips and tricks to save you time and money.

07/11/2018 09:30 to 12:30 This half day course covers the vital area of agency and distribution. It examines the differences, EU legislation, and finding, appointing and motivating you partners and highlights the pitfalls and costs.

This half day course helps companies work through the process of applying for authorisation and informs you of the information required internally to ensure a good audit trail so that returns are completed on time.

To book any of the training courses please visit


Letter of Credit/Methods of Payment This full day course aims to provide delegates with knowledge and understanding of procedures involved to ensure they are paid for their goods. Can you describe the four main methods of payment and three types of letters of credit? With over 75% of letters of credit being rejected on first presentation to the bank, companies what to be able to avoid the extra costs involved.

15/11/18 09:30 to 12:30

Norfolk Chamber of Commerce




Anglian Water rising to the challenge . Water is a precious natural resource; vital to life, key to a sustainable and vibrant economy, and essential for a flourishing environment. It’s used for everything from drinking and growing crops to swimming and making shoes. So it’s no wonder that a ready supply of clean, safe drinking water is one of the most pressing global challenges of our time. Consider this; it takes 450 litres of water to produce a single pound of potatoes, and an astounding 8,500 litres to make a pair of shoes. So water truly does power our economy too. And then consider our unique region too. The East of England is known as the bread basket of the UK for a reason; it produces a quarter of the UK’s wheat as well as 50% of UK’s sugar beet, and a third of the UK’s potatoes, with Norfolk a major contributor. Thanks to Norfolk’s flourishing economy, important environments and habitats, like the Broads, desirability as a place to live, and factors like topography and lower than average rainfall, this region brings unique challenges for us as a water company. It means investing to securing enough water for all of these needs, today and tomorrow is essential. We have a Water Resources Management Plan, which looks 25-years ahead at what’s needed to maintain the region’s water supplies. Our plan for the next five years is likely to be seven times

bigger than previous years. That will allow us to reduce demand for water and find new sources of supply.

population in the city, therefore protecting the unique, protected environment of the river further upstream. The scheme will be completed in early 2019.

So, alongside reducing leaks, fitting more meters (including smart meters), and helping customers to use less water, we will look at improving the flow of water around our region and bringing it in from other parts of the country. We will treat and recycle water for use by our industrial customers and we might even need new reservoirs, or desalination plants. And of course we need to do all of this while balancing the needs of the environment too.

We also lead a unique partnership called Water Resources East (WRE). It brings together water companies, landowners, farmers and other big water users to look at ways of managing the water we have for the good of people and wildlife.

Last year, Anglian Water announced a £36million scheme at its water treatment works at Heigham in Norwich which will keep customers’ taps running for decades to come and protect the environment at the same time. The work will see a state of the art filtration system installed at the site which will be the largest of its kind in Europe. This filter will allow us to take water from the River Wensum at a point which hasn’t been possible previously, in an area where river flows are higher. Here there is more water available, which Anglian Water can use for the needs of the growing


Part of WRE’s remit is to bring different water users together to find new ways of sharing water as a resource. Whether that’s by building new storage reservoirs that can be used by farmers, businesses and us as necessary. While our commitment remains to do even more on leakage and continue finding useful, innovative ways to protect our water resources, we also recognise we need the help of others who need water as much as we do. That’s what WRE is here to do. Bring everyone together to break down siloes, think outside the box and get projects off the ground that would not have been possible otherwise. Together, we’re ensuring long-term water availability for generations to come, whatever the weather. SEPTEMBER/OCTOBER 2018

MemberNews GoldPatrons

Norse Group - a real Norfolk success story. Now into its third decade, today Norse Group is a £300 million company employing over 6,000 people locally, making it one of the largest businesses in the county, and enjoying the longterm financial security of a £2.1billion forward order book: a real Norfolk success story. The company is now the one of the UK’s leading local authority partnership providers, currently operating 27 subsidiaries under its unique jointventure business model. In the last five years alone, Norse has contributed over £90million to the public purse, whilst helping to protect front line services, provide job security and generate much needed income for financially stretched local authority partners.

Dean Wetteland

its unique and powerful combination of public sector ethos and commercial flair, Norse has built a reputation for cost efficiency, quality and innovation in service delivery.

An independent report by SQW estimates that Norse Group, with its head office based in Norwich, contributes almost £140 million each year to the county’s economy.

The company is committed to a social responsibility strategy shaped around what matters most to its staff, its business, and the wider society. The strategy’s principles include strengthening communities, improving skills, being dementia friendly and kind to the environment, buying locally and sustainably and shaping everything it does according to its four values – Quality, Innovation, Respect and Trust.

In addition to its partnerships, Norse also provides contract services direct to a wide range of public and private sector clients. Through

Norse Group provides services including Asset Management, Property Services, Facilities Management, Environmental

Services, Waste Collection, Transport, Building Maintenance and Security. Managing Director Dean Wetteland cites a number of benefits in being an active Gold Patron of the Norfolk Chamber of Commerce. “Membership of the Chamber has helped Norse’s commitment to support local SMEs,” he says, “an ethos that we strongly believe helps stimulate the economic vitality that will benefit us all. “The Chamber also helps place local business issues on the national radar, bring together the area’s commercial entrepreneurs and encourage development of the local skills pool, factors that are key to our own commercial success,” he adds.

Seajacks Protect Critical IT in MIGSOLV’s ‘Energy Coast’ Data Centre . Offshore installation experts Seajacks have chosen MIGSOLV’s world class data centre to increase protection of their IT and data.

Manning, MIGSOLV’s Managing Director. “Data security is a critical consideration in the energy sector and we’re keen to help protect as many businesses as possible along the East’s Energy Coast. We’re delighted we could also help Seajacks access better connectivity.”

As part of a review of their business’s resilience, the Great Yarmouth based company looked to move data storage from their main site to a more secure environment. A number of considerations led them to choose MIGSOLV’s highly-secure facility in Norwich.

Originally planning to source their own carrier for connection to the internet and other networks, Seajacks have also opted for MIGSOLV to provide enhanced wide area network (WAN) connectivity. As well as being the East of England’s only purpose-built commercial data centre, the Gatehouse provides high speed and high capacity links to over 250 carriers and key UK connection points.

“Having a secure data centre with excellent connectivity less than 20 miles away is fantastic.” said a spokesperson for Seajacks. “We were looking to store our data offsite as part of our disaster recovery plan. We decided against a cloud solution so we could remain in control and maintain physical access to our hardware. For us, MIGSOLV was an excellent choice.” Established in 2006, Seajacks provide jackup vessels which help install, maintain and decommission offshore wind turbines and oil & gas rigs. They’ve experienced strong growth and now operate five purpose-built vessels which have contributed to major North Sea projects including Walney, Greater Gabbard, Sheringham Shoal and East Anglia One wind farms. SEPTEMBER/OCTOBER 2018

Seajacks’ computer servers and other data storage hardware will now be housed in MIGSOLV’s heavily guarded and climatecontrolled facility. Originally built by Norwich Union and renovated by MIGSOLV at a cost of £12M, the equipment will be stored inside and physically protected from threats including theft, terrorism and extreme weather. Backup power and enhanced connectivity further ensure Seajacks retain access to their data at all times. “We’re thrilled to welcome a leading company like Seajacks to the Gatehouse.” says David

With offshore wind, oil & gas and nuclear energy operations now found along the Norfolk, Suffolk and Essex coast, the East is fast becoming known as the ‘Energy Coast’. With the securing of their new relationship with Seajacks, MIGSOLV are on their way to becoming the region’s number one provider of physical IT protection for businesses in and around the local energy sector. For more information visit and



Membership means more.


The Norfolk Chamber of Commerce is really pleased to welcome our new Chamber Members. Below you will find their company and contact information. We look forward to supporting all our new and current members over the following year.

Aviation Skills Partnership - East


Richard Jarmy

01603 977300 Education

07494 178863 Cyber Security

07799031820 Photography

Breck Books

Kett Business Solutions Limited

Round House Limited

01842 751351 Book Keeping

01502 712939 Training Providers/Services

01502 515220 Engineering (Design)

Clegg Construction

King’s Lynn Business Improvement District

Skills Edge Training

01223 828204 Construction (General)


01553 772777 Business Support Services

03333 583559 Training Providers/Services


Micro Data Systems Limited

Smash Marketing

07979 677561 Technology

01986 323040 Technology

07803 132 650 Marketing

CyberPharm Ltd

Newman Associates PR

Taverham High School

01625 511528 Digital/Technology

01603 465636 Public Relations

01603 860505 Education

Data Crush

One Broker

Technique Recruitment Solutions

08003688350 Waste Management/Disposal

01603 760511 Insurance Companies/Brokers/Adjusters (all types)

01603 733144 Recruitment

Eastern Voice & Data

Purple Tuesday

01603 743388 Telecommunications

01603 856720 Website Designers

TTP International Transformation Consultants Ltd

Helen Storer Photography

Qualified Education Ltd

07584031217 Photography

07967649913 Training Providers/Services


07795602191 Consultants

Representing 46 Sectors 80+ Events Run Each Year SEPTEMBER/OCTOBER 2018

Who Can Help You?


Meet Philippa

Meet Jordan

Meet Nicole

Meet Jill

Philippa has been with the Norfolk Chamber for 4 years and is the Customer Experience Manager.

Jordan started in July, her background in Recruitment means she understands the importance of positive relationships and identifying customer needs.

Nicole started in July, her background is in Team Leading and Coaching. She is proactive in her work and dedicated to building customer relationships.

Jill started in August, her background in Membership Service allows her to understand the importance of all round knowledge for both our members and their business needs and how best we can support them.

Over 80% SMEs and Sole Traders Representing 46 Sectors

Reach over 13,000 followers across social media platforms

We can be contacted on 01603 625977 or

Your Membership Services. Essential business services n



Advice line for HR, legal and health and safety International document support Translation services

Grow your business n

Networking breakfast, lunch and social events


Chamber sessions


Connect with your sector

Feel supported We have a new dedicated customer experience team who are completely driven by our member’s needs. We know these may evolve, that’s why we always want to stay relevant to YOU.

How to Join? You can join by going to the Membership tab on our website and filling in the ‘Join Online’ form. Alternatively, if you’re feeling chatty please call us we are more than happy to help. See details below.

Tel: 01603 625977 or SEPTEMBER/OCTOBER 2018



LastWord Name: Sarah West Position: Managing Director Company: Full Mix Marketing Sarah West is an accomplished Chartered Marketer with almost 20 years’ experience in both marketing agencies and managing marketing within companies. In 2016 she launched her own marketing agency focused on providing highly-effective marketing. Norwich-based Full Mix Marketing has become well respected for delivering strong results for clients in sectors including manufacturing, IT, logistics, engineering and services. An active member of the business community, Sarah has been invited to speak at numerous events including the Chambers of Commerce, local business media and the Chartered Institute of Marketing. In 2017 Full Mix Marketing became a Future50 business and Sarah recently won the Institute of Directors’ New Director of the Year award for East Anglia. Outside of work, Sarah likes watching England play rugby, spending quality time with her family and enjoying the odd glass of wine!

Whilst my fellow director and I are both chartered professionals with a wealth of commercial experience, it’s so important to have all this knowledge within the team to utilise. Our clients really benefit.

What has been your greatest success and why?


Without doubt the biggest success is the difference we’ve made for our clients. Of course, our own success too is dependent on doing a good job and developing a strong reputation. We’ve worked with a number of clients for over a year now and their growing at an unprecedented rate. There are individual successes like doubling visitors to their website, creating an email campaign that results in many enquiries or seeing a press release widely published. However, when our clients are reporting an increase in turnover by over 40%, we know we’re doing a good job and can help others do the same.

What’s the next challenge for your business and how will you achieve it? Briefly tell us about your business? We create the strategic, digital or offline marketing our clients need to succeed. It may be a single piece, like building a website or writing a press release, or becoming their outsourced marketing department and delivering their entire campaign. We saw the need for a marketing agency which focused on providing results, rather than simply graphic or digital design. Whether it’s a brochure, rebrand, SEO or a full marketing strategy, we’re now trusted by businesses across sectors to deliver the results they need.

What’s the biggest challenge facing your business? Having gone through the establishment phase, the biggest challenge now is managing our expansion. As we’ve helped our customers grow

they’ve typically turned to us to deliver even more on their behalf. Overall, we’ve focused on employing the right staff, investing in their development and getting the processes in place to make sure we can all do a great job for our clients.

How many employees do you have and how are you looking to grow? We’re now at five with plans to take on more. We increasingly need more staff with specific skills like web design or creative copy writing. However, it’s absolutely crucial they understand marketing and what leads to the results our clients require.

We’re hopefully a very adaptive business. Having established over the last two years, we’re now in the next part of our evolution. With what we’ve learned, we’ve recently subtly rebranded to better reflect our clients and what we deliver. We’re expanded our horizons to appeal to more businesses both inside and outside our region. Staff and skills will remain critical. However, if we continue to be a successful, professional and effective marketing agency, we can hopefully continue to attract great staff and great clients alike. More details of Full Mix Marketing and their service can be found at

We’ve taken our time over recruitment and been fortunate to attract some great people to our team. They have skills developed in international companies, fast-paced digital agencies and working for blue-chip British brands.



Norwich’s Premier Business Location

With excellent access to the region’s road network, a superb mature landscaped environment, Grade A offices immediately available and plots for industrial and commercial use, Broadland Business Park is Norwich’s premier business location.

Talk to us first.

01603 931 764 Nick O’Leary Mike Wilson

James Allen Graham Jones

Norfolk Voice 48  

Covering all of the major business areas in Norfolk (Norwich, Great Yarmouth, King's Lynn & Lowestoft). Norfolk Voice showcases the very bes...

Norfolk Voice 48  

Covering all of the major business areas in Norfolk (Norwich, Great Yarmouth, King's Lynn & Lowestoft). Norfolk Voice showcases the very bes...