Norfolk Voice 9

voic e

norfolk Meeting the challenges of the green revolution Meet sustainability expert Gunter Pauli pages 16 and 25

Big Interview

Educating the next generation

Gunter Pauli

Getting the message through

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Norfolk Chamber of Commerce The Ultimate Business Network

MARCH APRIL 2012

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CONTENTS

Contents.

03

Sustainability is a growing, global industry, and in this issue of Norfolk Voice we will be looking at how Norfolk businesses can get involved and reap the rewards. Norfolk and Suffolk Chamber’s Sustainability 2012 event on 10 May is the ideal place for you to find out more about the opportunities and huge benefits of this market, so please book your place, or a stand (read more on page 25) at www.sustainability2012.com Sustainability 2012 will focus on two key areas; Low Carbon Technologies and Built Environment Innovation. We are delighted to welcome some top keynote speakers. Gunter Pauli is an entrepreneur, lecturer, author and commentator on culture, science, politics, sustainability and the environment. You can read all about Gunter in the Big Interview on page 16. Also speaking will be representatives from B&Q, EDF Energy and Anglian Water.

We are very excited about our brand new website launching on 15 March. The website will be a Chamber community site and provide members with easy-to-source practical information, opportunities to find new business and new ways to promote themselves to customers. Read all about it on page 36.

If you haven’t caught up yet on our ‘Unlocking Growth’ Talking Heads videos please do check them out on YouTube - The Norfolk Chamber of Commerce. On page 7 you can read about our ‘Routes to Growth’ event, on 3 February at Sprowston Manor, where six of Norfolk’s nine MPs and the BCC Director General John Longworth debated key issues with Norfolk businesses.

We hope you enjoy this issues of Norfolk Voice.

Welcome/Contents

04 05

Chamber News

07

Chamber Policy

08 09

Business News

12 13

Chamber News

15 16 17

The Big Interview

18

Chamber News

21

Chamber News

22 25 27 36 37 41 43 44

Cover Feature Corporate Hospitality Chamber Membership

Chamber News

45

Take a Break

47

New Members

49

Movers and Shakers

50

The Last Word

43 Norfolk Voice is a Norfolk Chamber of Commerce publication.

All editorial and general enquiries: info@norfolkchamber.co.uk Norfolk Chamber of Commerce Norwich Office: 9 Norwich Business Park, Norwich NR4 6DJ Tel: 01603 625977 Fax: 01603 633032

Norfolk Chamber of Commerce

14

Chamber Events

Whiting Road,

Caroline Williams CEO

4

International Trade

PRODUCTION & DESIGN Distinctive Publishing, 6th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Tel: 0845 884 2384 www.distinctivepublishing.co.uk ADVERTISING Helen Longley, Business Development Manager, Distinctive Publishing, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Tel: 0845 884 2332 email: helen.longley@distinctivepublishing.co.uk FEATURE EDITORS John Dean & Francis Griss email:deangriss@btinternet.com E-BOOK www.distinctivepublishing.co.uk/publications

DISCLAIMER Distinctive Publishing or Norfolk Voice cannot be held responsible for any inaccuracies that may occur, individual products or services advertised or late entries.

No part of this publication may be reproduced or scanned without prior written permission of the publishers and Norfolk Voice.

CHAMBER’S GOLD PATRONS

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

MARCH/APRIL 2012

PAGE3

NORFOLK VOICE

Sustainability can have a long term positive impact.

Company scoops top award.

DAVINA TANNER President of Norfolk Chamber of Commerce

The theme of this issue of Norfolk Voice is ‘sustainability’. It’s an interesting word with a plethora of possible meanings.

For example, when referring to environmental responsibility it can be defined as: “capable of being maintained at a steady level without exhausting natural resources or causing severe ecological damage”.

Or if you’re talking in an economic sense, a definition could simply be; “capable of being sustained”.

In my opinion, sustainability is what all of us as business people should be aiming for. In these times of economic pressure it is vital that we build organisations that have longevity; that can offer people security and that can have a long term positive impact on the economic success of our region.

The ‘green’ side of sustainability can go hand in hand with the economic side. For example, in 2006, Chapelfield set itself a huge challenge: to reduce our recycling figure from 31.4% to 95%. To do this we had to completely revolutionise our waste-management process; instead of waste being sorted off-site (as for most shopping centres) it is now sorted at source. We ensure that wherever possible waste materials are recycled and food waste goes to be composted.

It has not been a simple task and has demanded investment of money, manpower and enthusiasm. But we reached our target and 95% of our waste is now recycled thanks to the commitment of staff and retailers. We’ve reduced the amount we send to landfill from 37 tonnes per month to three tonnes per month and, over a year, this reduction prevents 270 tonnes of CO2 from being emitted. But our commitment to recycling also has financial benefits for Chapelfield and its retailers, meaning that it is a truly sustainable project.

The Norwich Carbon Reduction Trust (ncrt) works in and around Norwich to help ensure that current generations help build communities that are environmentally sustainable; making a difference to people’s lives today and leaving a positive lasting legacy for future generations. ncrt aims to achieve this by preserving, conserving and protecting the environment and promoting the prudent use of natural resources. It seeks to promote sustainable means of achieving economic growth and regeneration and offers people the opportunity to learn more about sustainability.

I’m proud that organisations such as Chapelfield, Norse and May Gurney are committed to supporting ncrt to ensure that this organisation can provide best practice advice to individuals and businesses in our county. I would urge anyone that doesn’t already know about Norwich Carbon Reduction Trust to get in touch with them.

2012 will be a tough year for the economy but Norfolk Chamber will be doing everything it can to help the Norfolk business community to survive and thrive.

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

The Computing Support Services team celebrate their success

Sage UK, the leading business software and services provider, has named Great Yarmouthbased IT and software specialist Computing Support Services as the overall winner of the Sage Circle of Excellence Award 2011.

Launched seven years ago, Sage’s Circle of Excellence recognises its leading Business Partners who provide outstanding customer service and whose customers are the most likely to recommend them to friends and colleagues.

This is the third year that Computing Support Services - the longest standing Sage Business Partner in the Norfolk area - has been named in Sage’s Circle of Excellence.

Michael Cole, Technical Director at Computing Support Services, said: “Receiving the overall Circle of Excellence award this year is a fantastic accolade for our people, who pride themselves on delivering a very high standard of service to our customer base.

“As a business, we are hugely passionate about providing expert consultancy, implementation and support and winning this award is recognition of that.”

Brendan Flattery, CEO, Sage UK & Ireland, said: “It’s a real privilege to present this award to Computing Support Services and my congratulations go to all involved.

“At Sage, our vision is to be the business software company that everyone recommends and our Business Partners are central to helping us achieve this.

“The Circle of Excellence rewards the Business Partners who support this vision by providing our customers with a fantastic customer experience.”

CHAMBER NEWS

Grant Thornton calls for inheritance tax review.

Leading financial and business advisory firm Grant Thornton, which has offices in Norwich, is calling for a review of the UK’s Inheritance Tax (IHT) system.

Stuart Maggs, Senior Tax Manager at Grant Thornton East Anglia

Grant Thornton’s call follows the firm’s recent survey of more than 400 UK homeowners with properties valued over £250,000, which showed that the majority of respondents found the current IHT regime confusing and unjust.

Stuart Maggs, Senior Tax Manager at Grant Thornton East Anglia, said: “The results of our poll show that people are generally dissatisfied with the current IHT system. There are several ways in which UK policy could be adjusted or replaced if there is the political will to do so.

“The Government fears that scrapping or adjusting the IHT system would have a detrimental effect on its coffers in difficult economic times.

“However, this overlooks the fact that an alternative tax would be introduced to take its place which could raise equivalent revenue whilst reducing collection and administration costs.”

Grant Thornton suggests a number of alternative measures or adjustments to the IHT system which found favour with survey respondents.

The most notable result was that 86% of those questioned wanted the main family home to be exempt from IHT. The current system is seen as unjust as, if for example, siblings live together in the same way as a married couple, the surviving sibling may be forced to sell the home on death to meet the IHT bill.

A further 74% of those surveyed said small trading businesses should be exempt from IHT to help sustain growth in the current climate.

Another popular proposal for change, receiving 41% support, was for a combination of progressive IHT rates rather than the flat 40%, which vary both by relationship to the deceased and the size of the inheritance.

This could mean, for example, a 10% rate for children, a 20% rate for other relatives and a 40% rate for non family members, combined with

a ‘step’ rate of tax on the inheritance, starting at 10% above the current £325,000 threshold ‘nil rate band’ and moving up through 20%, 30%, 40% leading to 50% on assets above say, £5million.

As an alternative to IHT, the most popular option supported by 41% of respondents was to abolish IHT in favour of ‘green taxes’. This could create the same levels of revenue and demonstrate the Government’s commitment to the environment.

The least popular alternative to the current IHT regime (with 67% of those surveyed) was any increase in income tax such as a 1p rise which would raise an estimated £3.9 billion - larger than the £2.7 billion raised by IHT last year.

Stuart Maggs said: “What started off as a fairly straightforward system introduced in 1986 has now become a complex maze of traps for the unwary. There are a number of options for improvement going forward and we must also consider how the best features from other European countries could be appropriate for the UK. “One thing is clear from our survey and that is the antipathy felt towards a tax on the home.

If IHT is to be retained in some form, serious consideration should be given to introducing a main residence exemption. We would welcome a full review of the system by the Government and the Office of Tax Simplification.”

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MARCH/APRIL 2012

PAGE5

CHAMBER POLICY

Creating confidence is key to Routes to Growth.

Yarmouth and Lowestoft Enterprise Zone, with its relaxed tax and planning rules, would also help create jobs, while the county also needed to press for full dualling of the A47.

South-West Norfolk MP Elizabeth Truss emphasised the importance of good skills and training and said more needed to be done to encourage youngsters in Norfolk to study maths and sciences. Mid Norfolk MP George Freeman stressed the crucial role that the life sciences sector around the Norwich Research Park could play in fuelling growth.

John Longworth

Businesses attending our ‘Routes to Growth’ event on 3 February had the opportunity to take part in open and honest debate about key local issues and hear from six of Norfolk’s nine MPs, as well as John Longworth, Director General of the British Chambers of Commerce.

Speaking at the event, which was held at and sponsored by Sprowston Manor, John Longworth said that creating confidence was key to helping businesses bring about recovery. He felt that the Chamber’s call for a Plan A, which would see Government spending on road and rail links and increasing capacity at airports, were crucial measures to leveraging in private sector investment and encouraging growth.

He added that while businesses were going through tough times, the outlook was not as bleak as was often reported in the media, but much could depend on what happened in the Eurozone.

Speaking at the event, Caroline Williams, CEO of Norfolk Chamber of Commerce, said: “It’s important for businesses in Norfolk to utilise the drive and strength of our local MPs. If we want change the route is through the ‘Norfolk Nine’, the affectionate name now given to our Norfolk MPS, to feed the message back into Westminster. It is business which will drive Norfolk’s economic economy and we need to ensure that we articulate our needs and wants to help us to achieve that aim. Improvements in the local infrastructure such as broadband, road and rail, up skilling our workforce, especially our young people, and the reduction of red tape surrounding employment law will be key to encouraging investment and growth in Norfolk.”

He also said the Government should look at short term measures such as boosting credit allowances, particularly for smaller firms to encourage them to invest or export.

Question from the floor

“If we can get business confidence moving so that they have the confidence to invest and take people on, then we can start to move in a much better way,” Mr Longworth said.

“We think we can have, on a short term basis, credit allowances for businesses prepared to invest in the next year, particularly smaller businesses, but without it being a problem to the ‘Plan A’ envelope.

“We have got to stick to Plan A, as it’s important to the UK economy that we keep the same rate of borrowing,” he added. “The most important thing to take away is that we are not in a recession - we are bottoming along with minimal growth. The indicators are that we are not going to go into a recession this year, unless something goes wrong with the Eurozone.”

The MPs at the event focused on the coalition government’s current deficit reduction plans, and there was no mention of measures such as a targeted VAT cut, which some businesses have called for, or raising of the minimum tax threshold, which has been hinted at by Deputy Prime Minister Nick Clegg.

Great Yarmouth MP Brandon Lewis told delegates that measures such as the Great

MPs Simon Wright and Elizabeth Truss

MARCH/APRIL 2012

PAGE7

PAGE TITLEVOICE NORFOLK

Company secures college contract.

Partnership centrepiece.

Two Mongolian yurts are the centrepiece of a new link-up between City College Norwich and Eaton Vale Activity Centre, further enhancing the status of the outdoor adventure course at the college as one of the best in the UK. The new five-year partnering with Eaton Vale Activity Centre will mean closer ties between the outdoor adventure course and the industry in which the students will go on to work.

Bob York - Deputy head of estates, and Ruth Metcalf - Commercial director at Norse Commercial Services

Norse Commercial Services has won a contract to provide cleaning and security at Northampton College.

The three-year contract, worth approximately £350,000 a year, started on January 1.

The cleaning and security operations cover the three college sites, with staff transferring from the two incumbent contractors, consolidating services under one provider. Cleaning will be carried out on a daily basis, augmented by periodic ‘deep’ cleaning.

The security contract includes guard patrols, CCTV monitoring, car park and on-site traffic

management, key control, fire drills/inspections of fire safety equipment and concierge duties.

Norse Commercial Services Sales Director Geoff Tucker said: “This is a significant addition to our educational cleaning and security operations. It was one of the hardest fought tenders we have ever submitted and we are really looking forward to working with such a prestigious college.

“This is the first of a number of high-profile contracts and expansion plans that Norse will be announcing over the coming months, building on all areas of the company’s growing reputation, both within Eastern England and other regions across the UK.” Bob York, Northampton College Deputy Director of Estates, said: “We are looking forward to working with Norse because their knowledge of the public sector gives them a natural understanding of the budgetary pressures the education sector is facing, and the need to achieve greater efficiencies.

“We look forward to seeing how their innovative and imaginative approach to cleaning and security management will achieve the cost reduction programme they have outlined.”

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Being based at Eaton Vale’s 14-acre site means that the students will now benefit from combining their learning and practical training within one of Norfolk’s leading providers of outdoor activities.

The Sport (Outdoor Adventure) BTEC Extended Diploma is a practical, work-related course that prepares students for careers in outdoor adventure.

In addition, the centre will take on six students as full-time employees during the busy summer season, which benefits Eaton Vale Activity Centre by providing fully qualified and trained staff who already know the centre, whilst giving the students further experience.

City College Norwich Principal, Dick Palmer, said: “Basing our outdoor adventure students at a commercial activity centre is a real coup.

Combining classroom study in the on-site yurts alongside access to a full range of outdoor activities means that the students can spend more time gaining their instructor qualifications and getting relevant industry experience under their belts.”

Richard Lang, Operations Manager, Eaton Vale Activity Centre, one of Norfolk’s leading providers of outdoor activities, said: “The real benefits of this partnership are that we are producing work-ready staff for local and national providers of outdoor activities. The course allows my staff to integrate with the students, sharing their experience and giving them an unrivalled start to their outdoor careers or when applying to top outdoor industry universities such as Bangor or Cumbria.”

For more information about the Outdoor Adventure course at City College Norwich, see http://www.ccn.ac.uk/course/sport-outdooradventure-btec-extended-diploma, call the College on (01603) 773 773 or email information@ccn.ac.uk.

BUSINESS NEWS

Blue Sky thinking to help children’s hospice.

We invite you to join us at one of our forthcoming free seminars as detailed below: The Budget 2012

East Anglia’s Children’s Hospices (EACH) has announced a partnership with Norfolk company Blue Sky Leisure.

were asked to pitch fundraising ideas to representatives from the charity.

A summary of the key issues from the Budget with an emphasis on tax planning opportunities.

The best ideas will be worked up by teams of Blue Sky Leisure staff volunteers, who will also develop new ones.

Friday 23 March:

Ian Hacon, CEO of Blue Sky Leisure, helped get fundraising off to a flying start at the conference by running a sweepstake on how far he would travel on his turbo trainer cycling machine while staff enjoyed their evening meal.

Travelling 28.3 miles in one hour and 20 minutes, he raised £200 for the charity. He also announced that he would be raising money for EACH when running his third London Marathon in April.

Ian said: “We’re proud to be supporting such a fantastic local charity and pleased that any funds we raise will help EACH continue its amazing work.

Staff from across the group, which owns Kelling Heath Holiday Park, Woodhill Park at East Runton, Blue Sky Homes in Bradwell and the Zaks restaurants in Norwich and Poringland, hope to raise thousands of pounds for the charity this year through fundraising activities.

“We spent a long time looking for a charity that would unite staff behind a common cause and from the reaction we’ve had already it’s clear we made the right choice. Staff development and morale is crucial for us, so it’s great to see so many of our people getting involved already – they’ve got some fantastic ideas.”

Danielle Gravestock, EACH Norfolk Fundraiser, said: “EACH is very excited to be working in partnership with Blue Sky Leisure.

EACH has also announced that Her Royal Highness The Duchess of Cambridge accepted the honorary position of Royal Patron of the charity.

“Their support will not only help EACH to carry on supporting families and providing care for children and young people with lifethreatening conditions across Norfolk, Suffolk, Cambridgeshire and Essex, but it will also help to raise our profile in the local community.”

Graham Butland, EACH Chief Executive, said: “Having our work recognised in this way is not only a tribute to our staff and supporters, but a huge boost for the children, young people and families receiving our care and support.

The Duchess’s support will help us increase the awareness and understanding of the full range of services we offer children and families, and really celebrates the great work being done by all children’s hospices across the UK.”

The partnership was officially launched at Blue Sky Leisure’s annual staff conference, held at The Assembly House in Norwich, where employees

Car Club transport solution.

If you’re looking to improve business efficiency and reduce costs, joining Norfolk Car Club could be the answer. The club offers a low-cost, low-risk solution to your business transport needs, saving you time and money.

With Norfolk Car Club you can wave goodbye to road tax, insurance, maintenance costs, parking problems and the administrative headaches of processing mileage claims or running pool cars.

As business members, you and your staff can drive a brand new car (or van) whenever you need to. You can travel as far as you like for as long as you like. In fact, you get all the benefits of owning a car with none of the overheads.

Joining Norfolk Car Club is a greener option

too – all the cars are low emission, so you’ll be protecting the planet and saving money.

Car Club vehicles are currently available in Norwich, Aylsham and Reepham. Bookings can be made on the Internet or by telephone weeks in advance or at short notice. Once you’ve booked, simply use your members’ swipe card to unlock the car.

Special offer for Norfolk Chamber members – Save £25 There’s no joining fee for Norfolk Chamber members signing up before the end of April 2012.

Just quote Norwich10 for this special offer.

To find out more and to join, visit www.norfolkcarclub.com or telephone 0845 602 8030.

MARCH/APRIL 2012

Venues: De Vere Dunston Hall Hotel Ipswich Road, Norwich 7.45 am - 9.15 am Rookery Park Golf Club Carlton Colville, Lowestoft 7.45 am - 9.15 am Imperial Hotel, North Drive Great Yarmouth 7.45 am - 9.15 am Denny Bros, Kempson Way Bury St Edmunds 11.30am - 1.30pm *

VAT/PAYE Update A valuable update covering topical issues and problem areas in PAYE and VAT compliance.

Thursday, 17 May: De Vere Dunston Hall Hotel Ipswich Road, Norwich 7.45 am - 9.15 am Thursday 24 May: The Waveney Hotel Puddingmore, Beccles 7.45 am - 9.15 am Guests will be welcomed with a continental breakfast to include bacon baps at registration. * A light buffet lunch will be provided at 12.45 pm To book a place please use one of the following options: Book online at: www.lovewell-blake.co.uk/ business-briefings Call: Jenny Hayman or Helen Whittaker on 01603 663300 Email: j.hayman@lovewellblake.co.uk

PAGE9

PAGE TITLEVOICE NORFOLK

“The secret to sustaining commercial success is to have an efficient, integrated, reliable communications strategy flowing throughout your company, regardless of locations”

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Your local link to London 2012 Waveney Gymnastics Club, a purpose built, world class training facility on the outskirts of Lowestoft is renowned through-out the country for bringing international athletes and recognition to the area.

Waveney, which is also a charity, will be bringing a taste of this year’s Olympics to the local area through its role as an official London 2012 Pre Games Training Camp.

“In less than six months, Waveney Gymnastics Club will be hosting up to three Olympic delegations in preparation for London 2012. This is a very exciting time for the club, town, county and country” said Chloe McMorran, Manager.

“Only last month we hosted three international teams; Gymnastics Canada, Australia and Great Britain’s Men, which received extensive televised coverage. We have already signed MOUs with Australia and Canada for them to return in July, and we are still waiting to hear from the Japanese Trampoline Squad, who expect to win Olympic Gold!”

The ‘package’ that we provide these international teams is fully inclusive of accommodation, catering, transport and gym hire. As soon as a team lands at the airport, we look after their every need. However we want to offer more to ensure these teams return to the area, benefiting the Club and District as well as local businesses. As is often assumed, these international teams don’t receive extensive funding and therefore our prices have to be very competitive, which consequently means the charity has to often subsidise international visits.

If any businesses/organisations can offer assistance at any level, whether it’s financial support of a team, a free trip up the Broads or vehicle hire, we would like to hear from you.

Through your unique link to us and London 2012, you will receive vast exposure through a tailor made sponsorship package to suit your business.

For more information please visit our website www.waveneygymnastics.org or contact Chloe McMorran on 01502 501419.

Waveney Gymnastics Club, 101 Southwell Road, Lowestoft NR33 0RR Tel: 01502-501419 e-mail: waveneygym@aol.com Registered Charity No. 1112659

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Fendercare Look to Expand Further into the Energy Industry.

ADVERTISING FEATURE

Fendercare Marine became a part of the James Fisher & Sons PLC group of companies in 2005 and since this time has seen considerable expansion with revenue growth increasing in excess of 10 fold over the past decade.

From a background of marine product sales and ship to ship (STS) transfer services, including the world renowned Yokohama fenders, Fendercare has developed into a multi facetted company that can provide a number of complex marine solutions into the Oil & Gas and traditional maritime world.

Alongside this growth in its own capabilities, being part of James Fisher group has enabled Fendercare to leverage the many synergies from other companies in the group that are also leading providers of global marine services.

The culmination of this effort has recently resulted in BP awarding James Fisher [Angola] Limitada a multi million USD, 5 year contract to provide turnkey marine management services, which include the complete marine, diving & vessel

berthing management services for their floating production storage and offtake (FPSO) vessels and the single buoy mooring (SBM) offshore Angola. A significant part of this contract will be executed by Norfolk based Fendercare.

“The award of this contract to James Fisher and Fendercare, is a huge vote of confidence from an oil major” “that we are able to deliver high quality turnkey services in remote offshore locations.” commented Martin Dronfield [Group Director of Services] This expansion into port and terminal management demonstrates the step change in the group’s capabilities and was originally made possible by the acquisition in 2010 of a Great Yarmouth based diving company.

A core part of Fendercare’s history has been to supply marine products and equipment and in this area Fendercare continues to innovate and expand it’s portfolio. This year Fendercare intends to launch a new range of subsurface buoyancy products to the offshore industry. In addition, Fendercare has been working with it’s sister company, Scantech, to develop a safe workover solution for use in deepwater drilling environments.

Yarmouth which follows the launch of the base in Lyness, Orkney. The Yarmouth base will provide not only shoreside logistical support to wave & tidal energy development companies but will also assist developers by providing buoyancy, fendering & mooring advice, solutions & equipment via Fendercare’s head office in Norfolk.

“This base is part of Fendercare’s overall strategy to becoming more involved in the energy industry worldwide,” commented Eric Plane, Managing Director of Fendercare “both in terms of the oil & gas industries as well as renewables.

The facility will enable us to do what we do best: provide an excellent reliable service & it will act as a conduit to bring solutions from other James Fisher group companies to the Southern North Sea area”.

“It is a very exciting time here at Fendercare”, commented Martin Dronfield “and I am hugely excited to be part of the company as we continue to expand our global footprint and target not just our traditional marine based supply of equipment but also the provision of marine related services”.

Fendercare is keen to invest in other areas too, highlighted by the opening of it’s new renewable energy support base in Great

MARCH/APRIL 2012

PAGE11

NORFOLK VOICE

CHAMBER NEWS

Norwich design company ‘best in show’.

Expanding company takes on staff.

A Norwich design company has beaten off competition from 200 exhibiters to win ‘Best Stand’ at Autosport Engineering International at the NEC in Birmingham.

GGS, based at White Lodge Business Park on Hall Road, which specialises in exhibition stands and graphic design, produced the 24sqm stand on behalf of fellow Norfolk business bf1systems, of Diss.

The stand was designed and built using GGS modular aluminium hire stock and featured two high-definition plasma screens, glass display cabinets, LED floor up-lighters and a Damien Hirst-style showcase to house a £70,000 carbon fibre bike. bf1systems is a leading manufacturer of electrical, electronic and composite components featured on World Championship winning vehicles in Formula One, Indycar and Moto GP.

It appointed GGS in November last year to design a stand with clean lines and clinical lighting techniques, to showcase its offering in an eye-catching way. GGS specialises in the production of small to medium exhibition stands and in the past year has designed and built stands for shows in the UK, Brussels, Germany, Cape Town and Brazil.

Duncan Smith, Director of GGS, said: “For one of our stands to be selected as ‘best stand in show’ is a fantastic start to the year.

“We are noticing a renewed confidence in exhibiting and clients are appreciating the value of face-to-face marketing tools such as exhibition stands, which can quickly make a return on investment if designed with skill and panache.”

John Bailey, Managing Director of bf1systems, said: “We were very pleased with the stand that GGS designed for us. The design of the stand helped bf1systems showcase the engineering and electronic technology we launched at the Autosport show.”

Autosport Engineering International is an annual exhibition which is widely regarded as Europe’s largest trade-only motorsport exhibition.

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

A leading occupational health company has announced the expansion of its Great Yarmouth clinic and the recruitment of additional staff to cope with an upturn in demand for its services.

RS Occupational Health has doubled the size of its Great Yarmouth clinic and, as part of a nationwide recruitment programme, has added three new staff to meet the demands of a growing cross-sector client base in the region.

The company has clients across a wide range of sectors, including engineering, manufacturing and construction, as well as a strong background in oil and gas stretching back more than a decade.

It employs 50 people and is owned and run by occupational health specialists Fiona Sommerville and Dr Andrew Goodge, who offer a combined experience of almost 50 years.

To find out more visit www.rsoh.co.uk or call (0870) 050 3456.

CHAMBER NEWS

Is time moving faster than usual this year?.

Obviously it is not, but lots of people have expressed surprise to me about how quickly this year seems to be passing. Usually time drags when things are going badly, so does that mean that Norfolk businesses are feeling buoyant?

As the Chamber membership includes businesses across all sizes and sectors, their feedback is a good barometer as to how the overall Norfolk business community is feeling. The British Chambers of Commerce’s Quarterly Economic Survey, which includes Norfolk members, asked a number of key questions about current and expected business prospects. 2011 Q4 results indicated that Norfolk businesses are faring better than the UK as a whole in many areas, and are generally feeling more confidence about the future.

Norfolk Chamber’s theme for 2012 is ‘Unlocking Growth’ which was kicked off at our business conference in December when business leaders and the Secretary of State Dr Vince Cable identified what they felt the opportunities were for 2012. The key enabling factors to unlocking

growth, which locally we have some control over and I exclude the world’s economy from this list, are infrastructure, skills and supply chain development. After much work and lobbying from business and the public sector, the A11 work has been started, funding for the NDR took another step forward and better Broadband is getting closer. Skills shortages are trickier to solve, but as businesses we can support our schools and make use of the new funding coming through the system to businesses to help employ and train our young people.

It is difficult to get most businesses excited about infrastructure and skills – we just want them to be better and quickly. However, what is currently exciting businesses are the supply chain opportunities which are emerging in Norfolk.

Many of our larger Norfolk businesses and public bodies are looking more actively to source from local suppliers. It makes good business sense for them, with the additional advantage of improving their green credentials when buying locally. New opportunities are also being created through the energy sector and through capital projects being delivered, for example NRP. Businesses will be able to directly access many of these buyers at the Opportunities 2012 event in March www.opportunities2012.co.uk.

The Norfolk companies who will rise to the current challenging economic situation will be the ones who are open to new ideas, get out there and network, are willing to take risks and recognise where they need to improve their own skills.

There will be exciting opportunities for Norfolk businesses during 2012 – ensure you unlock your own growth!

Caroline Williams

CEO Norfolk Chamber of Commerce

CHAMBER DIGEST UEA Graduate Internship The University of East Anglia has announced the launch of the Graduate Internship Programme.

Organisations have used the programme to investigate new services, research and develop new products, launch ecommerce websites, evaluate marketing plans/materials, streamline processes and implement low carbon initiatives.

Further details can be found at www.uea.ac.uk/ internships. Alternatively, email your enquiry to internship@uea.ac.uk or call Claire Gledhill on 01603 593917.

MARCH/APRIL 2012

PAGE13

NORFOLK VOICE

in-tend

Procurement Solutions

.

Who are In-tend?

In-tend Ltd are leading providers of procurement solutions. Our informative seminars provide a valuable opportunity to meet and learn from experts with over 100 years combined experience in public sector procurement

“How to Win Tender Opportunities in the Public Sector” 19th June 2012 - University of Cambridge £275 +VAT per delegate This Seminar will cover the following topics: x x x x x x

"Geƫng into" the public sector Financial RegulaƟons Values Types – QuotaƟons, Tendering & EU Tendering Pre QualiĮcaƟon QuesƟonnaire Do's & Don'ts

x x x x x x

Types of Procurement Where to Įnd Tenders How to interface Why In–tend?

Common errors Tips of the trade

The session also includes a buffet style lunch, which provides opportunities to discuss any queries with the In-tend staff, or network with other attendees.

www.in-tend.co.uk/events

in-com

In-tend Community Conference meeting the demand Birmingham 2012

Want to expose your business to the public sector?

Our next Community Conference will be held at The Clarendon Suites in Birmingham on the 23rd May 2012 - an event not to be missed!

Throughout the day there will be procurement seminars and a Suppliers Exhibition.

We have a limited number of exhibition opportunities available at an early bird offer of £995+VAT (Normally £1,250)

www.in-tend.co.uk/exhibition

If you are interested in working with the public sector, and would like some more information please call 01709 331077 or email exhibition@in-tend.co.uk

INTERNATIONAL TRADE

News from the Export Expert…

Norfolk Chamber of Commerce processes almost 5,000 export documents each year for Norfolk exporters; 80% of these are authorised through our electronic service which, over the years, has been developed and upgraded in line with user feedback.

e-zCert eXpress can help your organisation by making the processing of your export documents easy, leaving you free to concentrate on sales.

What is e-zCert eXpress? e-zCert eXpress is an online service delivered

by Norfolk Chamber of Commerce. It allows exporting companies to apply and receive electronic export documentation.

What are the benefits?

Everything from applying for the documents to the Chamber stamping is all completed online within minutes.

Any inaccuracies can quickly and easily be rectified electronically, rather than going back and forth by post.

The system saves hours and even days for time-pressed exporters and has been warmly welcomed across the UK. SPEED: By forwarding your export documents to Norfolk Chamber electronically, you can have them checked, certified and returned to you for printing at your premises. Think of the time and cost saved by using this service! Think of the ability to move goods faster!

SERVICE: A faster service from Norfolk Chamber creates efficiency for you by freeing up staff normally used for delivery and collection of documents. Think of the ability to provide a better service to your client!

SIMPLICITY: Forwarding and receiving documents electronically and printing them off at your own premises is quick and easy—could it be any simpler?

SECURITY: You have absolute security in the processing of documents. Think of the time and cost saved by not having to use expensive couriers! You can apply for all of the following documents on e-zCert eXpress: EC Certificates of Origin, Invoices, EUR1s, ATRs, Health Certificates, Free Sale Certificates and much more...

Translation Service Tracey Howard, International Trade Director

Developing e-zCert eXpress Since being launched in 1999, this service has been continually developed, expanded and improved. In April 2008, using modern developments in technology, e-zCert eXpress was redesigned, not only in its look and feel, but also in usability and efficiency. In November 2010, to celebrate its 10th Anniversary, a whole new range of updates were introduced, again, to improve the offering and service. In July 2011, the system underwent even more strategic updates, making this now the most user-friendly version yet. e-zCert eXpress allows exporters to set up their own account instantly. A series of tutorials and help are also available throughout the site to guide new users through setting up their account, completing documents and submitting them to Norfolk Chamber.

Follow these easy steps to start obtaining your e-zCert eXpress documents: n Go to www.e-zcert.com to register your contact details n Create an Export Account and fill in your Company details

The Norfolk Chamber of Commerce translation service can help you communicate effectively with your overseas clients in their native languages.

Working with our comprehensive database of highly qualified native speaker translators, we can ensure that your documents are translated swiftly and accurately. Interpreters can be arranged for any events, meetings or conference calls that you may have.

Whatever your translation needs, we can meet your requirements and take a load off your mind.

Here are some of the latest comments made by customers of this particular service: “Many thanks, good job!”

John Marshall, Xport Group “We would like to thank you for the urgent translation that you arranged for us. It was a real help having this back the following day. I know you said it was a quick service but we didn’t realise it would be that quick! Thanks again - much appreciated.”

Steve Easter, Delta Fire Ltd

n Contact Norfolk Chamber to complete a Formal Undertaking n Download the i2i Viewer from the e-zCert World website to view the documents on screen You are now ready to create your first online document. Don’t forget that you will need to have some blank forms before your can print your final documents. These are available from Norfolk Chamber .

“Thanks for being so quick, which has been of great help to us.”

Patricia Marcus, KSG

They put their trust in us—why don’t you?

For more information on this service, contact: Julie Austin on Tel: 01603 729706 or email julie.austin@norfolkchamber.co.uk

If you have any problems, just give us a call.

The International Trade Team can help you through any initial teething problems. Give them a call on 01603 729712.

Norfolk Chamber of Commerce The Ultimate Business Network

For help and advice on any other matters relating to International Trade, you can contact Tracey direct on Tel. 01603 729711 or Email. tracey.howard@norfolkchamber.co.uk

MARCH/APRIL 2012

PAGE15 PAGE15

NORFOLK VOICE

Gunter Pauli.

THE B

Is this the end of the days of Big Business?.

Entrepreneur Gunter Pauli will give a keynote address to the Chamber’s Sustainability 2012 on May 10. The event which has been designed to engage the Norfolk business community in opportunities available within the sustainable supply chain and help them to be more sustainable and more profitable themselves.

With so much talk about the ‘green revolution‘, business people could be forgiven for thinking that the battle for hearts and minds is won. That companies understand the challenges and are rising admirably to them.

Talk to Gunter Pauli and you quickly find another, bleaker message. Gunter, one of the world’s leading thinkers on sustainability in business, said: “I do not think that business has got the message.

“They have an idea that they have to do something about sustainability but they are more concerned with jobs and being competitive.

“Sustainability is a big challenge for businesses and to them, it seems, and I stress seems, that anything green has to be expensive and that their customers will squeal about the cost.

Innovation is something he has espoused throughout his own business career. Born in Antwerp, Belgium, in 1956, he obtained his masters in business administration in 1982 at Fontainebleau, France, and went on to become founder and Chairman of PPA Holdings and of more than ten other companies, as well as founder and CEO of the European Service Industries Forum, Secretary General of the European Business Press Federation and Chairman and President of green products company Ecover. Under his leadership, Ecover pioneered an ecological factory in 1992.

Gunter said: “I am interested in his research into the technology and I asked him to show me his lab. I knew a company in Sweden that also specialises in the technology and they have already sent people over to see him.

Gunter also founded the Zero Emissions Research and Initiatives (ZERI) at the United Nations University in Tokyo, and established The Global ZERI Network as a foundation, redesigning production and consumption into clusters of industries inspired by natural systems.

He does not believe, however, that such competitive mindsets should necessarily involve big business. As a big supporter of local businesses around the world, he is sceptical of the contribution made by global companies.

His latest initiatives, for example, include the redesign of mining operations and the development of a new concept for transparent investment banking. He also constructed the largest bamboo pavilion in modern days at the World Expo 2000 in Germany to present the case for traders in the coffee region of Manizales, Colombia.

He takes water as an example to explain his ideas, saying: “If you go to places in the world where there are water shortages, big business tends to talk about resolving the situation with membranes and reverse osmosis but what if there was another way which smaller companies can do?”

The way he has in mind is to use a vortex, which can remove air, salt and other impurities using only the force of gravity. Vortex technology allows water that flushes toilets on the 10th floor to be reused just one or two floors below, reducing by a factor of 10 the water wasted.

He argues that by employing gravity-powered vortex devices to replace the chemistry used to purify water, we move closer to a more sustainable world.

He said: “The problem is that although the vortex can solve the water shortages, if you are a big company and membranes and reverse osmosis is a billion dollar business for you, you are unlikely to support the idea of vortexes, so come up again against the issue of competitiveness against sustainability.

“If you look at the statistics that the UN is issuing, less than one per cent of the world’s companies are green. We have been talking about this question for twenty years now and we are still at less than one per cent.

“My message is that there is a way for small companies to compete with the big companies.

If you are facing a giant, you cannot do it on your own and that is why we need clusters and networks. If you have 40 or 50 companies working together you can, for example, make a success of something like the vortex.”

“Either we have got the wrong proposal or businesses do not understand it. I do not think we have got the wrong proposal. What we need is for employers to be more innovative, not just in the technology but in their mindset.”

It was such an approach that brought him to Norfolk because he wanted to find out more about vortex research being conducted by Phil Risby of the University of East Anglia.

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

“We need innovative thinking like this. In 2012, businesses will be concerned about rising unemployment and government cutting back on its spending but we still need to be innovative.

We can do that and can also be competitive.

That will the message when I speak at the Chamber Sustainability Conference in May.”

His beliefs are driven by a growing conviction that the days of a globalisation dominated by big business may be numbered. Gunter, who has written 15 books and edited four, selling millions of copies and being printed in more than 30 languages, will this year bring out another, called The End of Globalization.

He said: “I believe in keeping things local. Take the cookie. I always thought the cookie was made by Grandma but look at it today. It uses ingredients in one country, is manufactured in another, blended in another and shipped all over the world. It makes more sense to keep it local, to have 450 companies making cookies.

“Globalisation was brought in at a time when governments were imposing severe restrictions on trade but that has gone.

Globalisation has emptied local communities. By thinking local, we can put the life back into them.”

THE BIG INTERVIEW

BIG INTERVIEW

By John Dean

deangriss@btinternet.com

My message is that there is a way for small companies to compete with the big companies. If you are facing a giant, you cannot do it on your own and that is why we need clusters and networks.

Gunter Pauli

MARCH/APRIL 2012

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PAGE TITLEVOICE NORFOLK

CHAMBER NEWS

Local commercial finance team shortlisted in Moneyfacts Awards.

Delight over planning decision.

A Norwich-based commercial finance broker has been confirmed as one of six national finalists for the prestigious Business Moneyfacts Broker Awards 2012 to be announced on March 29.

B2B Cashflow Solutions Ltd, a privately owned and independent commercial finance, business banking and financial project-management consultancy, has been shortlisted in the ‘Asset Based Finance Broker of the Year’ category.

The company was nominated and recognised from within the industry based on the high level of excellence across all aspects of its business model throughout the year.

Director of B2B Cashflow Solutions, Simon Reynolds, said: “Being shortlisted in the Business Moneyfacts Broker Awards 2012 is a welcome acknowledgment of the work we have undertaken in regard the quality of our service and expertise, and our overall progress to become the preferred commercial finance partners to businesses and financial institutions throughout East Anglia. Our business model offers region-wide coverage with dedicated local support and we are encouraged that our approach is recognised within the industry.”

B2B Cashflow Solutions was established in 2006 with a vision to broaden the scope of commercial lending through innovative products and services. Following the 2008 banking crisis, the directors identified the opportunity to develop funding solutions, within an increasingly restrictive financial climate, which complement those offered by the banks and other traditional lenders on behalf of their business customers.

Simon continues: “Our differentiation in creatively bringing together a wide range of elements to build financial solutions is underpinned by our consciously relationship driven and personcentred approach to our customers, partners, and our business.”

This approach has proven very successful. B2B Cashflow Solutions has gone from strength to strength in the five years they have been trading, with a 43% increase in turnover in its current financial year. Today, more than 30% of the company's business originates from referrals from the major financial institutes while maintaining and developing a direct, proactive approach to relationships with business customers to deliver asset based lending solutions throughout East Anglia.

Around 75% of small businesses which fail do so because of poor cash management within their

The directors of B2B Cashflow Solutions

business and not necessarily because they don't make a profit.

Paul Robinson Partnership (UK) LLP has announced that a change of use planning permission has been granted for the Nexus Consortium secondary/higher education facility on Beacon Park.

In the current economic climate many perfectly viable businesses are failing to secure the financial support they need to invest and grow while others are increasingly struggling to generate sufficient cash to meet daily working capital requirements, and to service debt.

The bespoke unit forms one of up to fifteen adaptable commercial units which PRP has designed on this site.

The commercial lending markets have become increasingly introspective post 2008 and this trend is set to continue as the recommendations from the Vickers report on the banking sector are implemented.

It represents a £700,000 base for engineering skills in east Norfolk, which will provide training and apprenticeship opportunities for young people over the age of 14 and is set to open in September.

Core funding products have been repositioned over recent years. The Commercial Asset Finance and Leasing sector for example has significantly diminished with fewer lenders evidencing restricted appetite.

The centre will support students to develop careers in energy and advanced manufacturing and is being led by the East Consortium, with support from Norfolk County Council and Great Yarmouth Borough Council.

Finance and re-finance of commercial property for investment also represents a significant challenge to applicants and lenders alike.

Current criteria are increasingly proving unworkable for new and existing funding.

Property security which traditionally made ‘operating’ business attractive to a bank can more often be the ‘deal-breaker’ in the current banking climate.

Indeed, security has never been a guarantee that funding can be achieved and even if it was, current business assets will almost certainly attract lower loans against a reduced asset value.

There is some good news. B2B Cashflow Solutions and other consultants to the SME sector are thriving in the current climate because they can combine years of experience and creativity with the ability to resource ‘whole-life’ or ‘transactional’ cash solutions delivered through a diverse panel of banks, professional partners and specialist providers.

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

The new centre on Beacon Park, which is part of the New Anglia Enterprise Zone, is being built by Lowestoft-based Wellington Construction.

CHAMBER DIGEST 3sun Group expansion Great Yarmouth-based 3sun Group, a specialist provider of products and services to the energy industry, has announced the opening of a new base in Westhill, near Aberdeen. Turnover is predicted to double to £15 million by the end of this year, mainly on the back of rising volumes of UK offshore work. 3sun has appointed Angela Tosh as business development manager to the new Aberdeen base and the Group is planning to take on additional staff and open a workshop facility in the region over the next 12 months.

World leader in dried pasta and snack pellets

Pasta Foods Limited is the UK’s leading producer, as the name gives away, of dried pasta, producing over 12,000 tonnes per year for the domestic market. The company employs 140 people at its 3 sites in Great Yarmouth, where the headquarters have been based since the early 1970’s.

But did you know that pasta production accounts for only half of total output from its factory in Great Yarmouth?

Pasta Foods is also a pioneering world leader in snack pellet manufacture and has been creating innovative, high-quality products for more than 40 years with a worldwide market covering over 40 countries. It supplies many of the snack market leaders in the UK and across the globe.

As specialists in extruded pellets for snack manufacture, the company has recently launched a range of five “new generation” legume snack pellets specifically designed to appeal to the modern consumer.

experience and expertise in lowering fat levels. acrylamide mitigation and salt reduction.

As the demand for healthier, low-fat products increases, Pasta Foods is very much at the forefront of the production of snack pellets which are suitable for hot air expansion. The company has perfected a number of formulation and process controls to ensure that snacks deliver the exact texture required by the consumer.

The range features five great-tasting flavours – Pulsar Loops, Lentil Squares, Chick Pea Shells, Yellow Pea Tubes and Green Pea Shells. With unique savoury flavours, the products are supplied as extruded pellets ready for frying and conversion to crunchy finished snacks.

Following the launch of these products the company is forecasting to see growth in snacks volume of 15% in 2012.

As market leaders in snack pellet production the company offers its customers the ultimate combination of shape, texture and quality and is an internationally acknowledged expert in the use of varied ingredients such as potato, wheat, maize and pulses. The company also has extensive

Karl Jermyn, Managing Director of Pasta Foods, says that the legume range is proving to be a great success

We are now seeing the launch of many legume-based snacks throughout Europe so we are delighted to have played a key role in helping to create a dynamic new sector of the snacks market. There is tremendous interest in the legume snack range and we have a rapidly expanding customer base. We are particularly delighted to be supplying our snacks to a growing number of multiple retailers in the USA

Pasta Foods Ltd, Pasteur Road Gt Yarmouth, NR31 0DW United Kingdom

Tel: +44(0)1493 416200 Fax: +44(0)1493 416225

Email: enquiries@pastafoods.com www.pastafoods.com

NORFOLK VOICE

Resources for businesses at Norwich Millennium Library The Business Library in the Forum provides: n

Free loan of books on all aspects of business and business start-up

n

Business journals

n

Market research reports

n

Business listings for mail shots

n

Access to online business information, including COBRA (Complete Business Adviser), British Standards, Keynote Market Research and FAME (Financial Analysis Made Easy) which provides in-depth financial company information and company listings

n

Free use of PCs for access to the Internet and use of MS Office

For more information call

01603 774775

or email info.services.dcs@norfolk.gov.uk

I C E Transport Courier Services

Looking for a courier near King’s Lynn?

Across the UK and Europe?

31 Abbey Road, Flitcham, Kings Lynn, Norfolk, PE31 6BT

07806 632 594

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

CHAMBER NEWS

Technology takes the travel out of learning for businesses…

The University of East Anglia (UEA) will unveil three innovative business development programmes offering professional support and mentoring to businesses across the region. Businesses will also be shown how to take their first steps into international trading.

Yours Business Networks (YBN), which has centres in King’s Lynn, Cheshire and Gateshead, has

offered to be the platform for the UEA to launch these courses and bring distance learning to businesses across the country through the use of advanced video conferencing equipment.

The YBN centres all boast HD video conference equipment which are supported by 100Mb broadband and allow businesses to access the live and interactive learning and training.

According to Hayliegh Beckles, spokeswoman for YBN, the benefits of this approach are access to the best programmes and speakers, a platform to interact with other like-minded businesses, time and cost savings and access to global markets and supply chains.

The programmes offered by The UEA include; Four months of business growth support targeting the growth in micro and small businesses - Business Growth Programme This is for micro and small businesses that have the potential and motivation to grow. This programme

runs over four months. It will involve five ‘hands on’ sessions led by professional business growth trainers and six hours of one-to-one mentoring with a professional, experienced mentor. These will support participants to develop and realise their business growth plans and strategies. The programme is designed for a maximum of 16 participants. The initial creation of the BGP was funded in 2010 by the European Union’s Interreg IVB North Sea Region Programme.

Availability of research and development resources for all businesses - MBA Consultancy Programme Research and development is an important aspect of any business, but so often eats into executive management time. Dr Kevan Williams from the Norwich Business School will explain how MBA students can undertake bespoke consultancy projects over a range of businesses and provide focused development options from this research.

First steps into International Business Management - International Business Management Placement Programme The University Business School can connect its foreign students to UK-based businesses who are considering internationalising. Through a 6-week period, students can familiarise themselves with the business that they are attached to and in turn that business will benefit from the insight that the student has gained in a particular market. Such an arrangement can, in certain circumstances, lead to a professional relationship between businesses and foreign students when they repatriate.

For more information about the launch about any of the programmes or the launch please contact Hayliegh Beckles on 01553 611120 or kingslynn@yoursnetworks.co.uk

Free First Aid course a boost.

Norvic Training held a series of free courses for new parents to teach them some key areas of first aid for babies.

The event was designed to help to calm worried parents and provide plenty of practical advice.

Norvic is committed to supporting the community and its fundraising for local First Responders campaign is still going strong. The company hopes to be able to purchase a brand new defibrillator.

MARCH/APRIL 2012

PAGE21

NORFOLK VOICE

Meeting the challenges of the green revolution.

Every business person is aware of the green agenda as the British Government and the European Union impose ever-more stringent carbon reduction targets on companies.

For all the growing awareness, however, there still remains much to be done, which will be the theme of the Chamber’s Sustainability 2012 Conference on May 10. Organised to engage the Norfolk business community, the event will help companies become more sustainable and more profitable, including examining new regional and local initiatives.

One of the organisations arguing that more needs to be done is the Carbon Trust, which works with businesses to help implement green programmes.

Dominic Burbidge, Senior Client Manager Carbon Trust Advisory, said: “Many business leaders, particularly CFOs, have seen the financial benefits of cutting emissions in their own organisations. However, when it comes to dealing with carbon emissions generated

The region’s energy sector is booming in every part of the supply chain.

New opportunities in offshore gas, decommissioning, offshore wind and nuclear are collectively worth more than £50bn over the coming years.

upstream by suppliers and downstream by customers, there’s a different story to tell; currently, fewer than half of multi-nationals, forty per cent, are addressing these indirect carbon emissions, so are missing out on reaping considerable cost savings.

“While CFOs may not see how this area is directly linked to their role, it would be very surprising if they weren’t familiar with the bottom line impact of suppliers demanding higher prices as they pass through the cost impact of rising commodity and energy prices. Or the potential top line impact, particularly in this economic climate, of consumers preferring and opting for innovative “green” products and services which have been enhanced to help them save money by consuming less energy or fuel in use.”

Dominic argues that tackling such issues not only saves money but can improve a company’s image.

He said: “Carbon is increasingly being seen by business stakeholders as a common currency for costing and valuing the impact that different business decisions have on both an organisation’s environmental and economic performance.

“Monitoring carbon emissions can uncover a strong business case for change within a business as ultimately it can identify new ways to cut supply chain costs, respond to resource scarcity, reduce negative environmental impact and, ultimately, drive revenue.

“Businesses that successfully embed value chain carbon analysis into everyday operations give themselves a massive advantage over competitors as they can drive out waste across the complete supply chain, and minimise energy and material use. CFOs who have identified the business case for these changes are likely to be recognised and rewarded for their foresight in addressing a complex issue that many are struggling to tackle.”

Among initiatives supporting Norfolk companies to address such issues is the Low Carbon Innovation Fund (LCIF), based at the University of East Anglia, which last year announced an extra £4.5m to extend it to creative industries wishing to reduce their carbon emissions through inward investment. Investments in low carbon products and services will continue; the Fund has more than 25 live applications in the pipeline at the moment.

This addition to the existing fund of £8 million from the European Regional Development Fund (ERDF) will be matched by private

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

investment and means that 30 million in all will be invested in businesses in the East of England.

Dr Richard Harvey, Dean of UEA London and Chair of the LCIF Investment Committee, said: “In tough times, it is very pleasing to be able to be able to invest in the region’s creative industries.

This is the first time that LCIF venture funding has been available in the region for companies such as film studios and game developers to develop ways of changing to become low carbon organisations.”

Vice-Chancellor Edward Acton said: “The creative industries make a tremendous contribution to the eastern region and the University itself plays an important role in this field.

We have many graduates working in the media, the arts, film and computer design, for example.

“I am delighted that we are able to give businesses working in these areas the benefit of our long-standing expertise in carbon reduction programmes, in addition to the support we are already providing for energy and engineering companies.”

LCIF aims to provide 40% of funding for each investment, the remaining 60% from private coinvestment. More information is available at www.lowcarbonfund.co.uk.

Another recent encouraging sign was the announcement that the region’s energy sector can benefit from a new £2.2m programme of support from the East of England Energy Group (EEEGR), the industry association for energy in the East of England, representing more than 350 members.

The programme, part-funded by the European Regional Development Fund (ERDF), will allow EEEGR to deliver development programmes to SMEs across the low carbon energy industries in the East of England.

Announcing the news, John Best, CEO of EEEGR said: “The region’s energy sector is booming in every part of the supply chain. New opportunities in offshore gas, decommissioning, offshore wind and nuclear are collectively worth more than £50bn over the coming years. We are delighted to launch this new programme at a time when the business opportunities across the energy sector in this region are at their greatest.”

And the challenges will just keep coming; the current EU target is for member states to reduce their greenhouse gas emissions by 20% by 2020, but a European Commission report out in late January examined the potential to increase that to 30%.

Campaigning organisations such as the RSPB and WWF can see the sense in such a move.

COVER FEATURE

Martin Harper, Director of Conservation at RSPB, said: “The UK must build on its climate commitments and, with others in the EU, move to supporting climate targets in line with the science. An EU move to reduce greenhouse gas emissions by 30% by 2020 is an important first step.”

Dr Kat Watts, WWF’s Principal Advisor, Global Climate Policy, said: “This report shows clearly that greater ambition on reducing emissions has clear economic, as well as social and environmental benefits.”

For more information on the EEEGR initiative telephone 01493 446535, or Nautilus Associates at supplychain@eeegr.com or 01502 509266.

MARCH/APRIL 2012

PAGE23

NORFOLK VOICE

Waste not want not.

Educating the next generation.

One way to ensure that the environmental message gets through is by educating the next generation of workers.

Carbon reduction is one of the themes of a new £700,000 base for engineering skills in east Norfolk.

An artist’s impression of the Willows site

Another organisation pushing forward the environmental agenda is Norfolk County Council, which recently secured confirmation from DEFRA of a £169m Waste Infrastructure grant for the power and recycling centre proposed for the Willows site at Saddlebow, King’s Lynn.

The plant, which would be operated by the Cory Wheelabrator consortium, is currently going through the planning and environmental permits process but it is envisaged that it would: n Treat 268,000 tonnes a year, which would include 170,000 tonnes of Norfolk’s residents’ residual waste and 98,000 tonnes of waste from local businesses, so providing a lower cost waste disposal option for the commercial sector n Save Norfolk council taxpayers at least £200m over the 25 year life of the contract

compared with the cost of using landfill to dispose of the waste n Generate enough electricity for 36,000 homes and the potential to supply cheap heat for local businesses. Thousands of tonnes of materials for recycling - mainly metals and construction materials - would also be recovered each year.

The council is working hard to improve recycling rates in other areas as well. In addition to the recently-opened facility in Dereham, the council is planning a new Recycling Centre to replace the existing one for the Thetford area, which is due to open in Spring 2013. Plans for a replacement recycling centre at Caister, for residents in the Great Yarmouth/west Norfolk area, are also well under way.

Councillor Bill Borrett, the Cabinet Member for Environment and Waste, said: “Norfolk’s joint waste strategy is much broader than an energy from waste plant which will, after all, deal just with that part of our waste that’s left over.

“Our strategy is really a much bigger picture that requires us all to work hard to reduce, reuse and recycle as much as we possibly can and we want to continue working with all our local government colleagues in Norfolk on this very important agenda.”

Our strategy is really a much bigger picture that requires us all to work hard to reduce, reuse and recycle as much as we possibly can.

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The Nexus Centre, which will provide training and apprenticeship opportunities for young people over the age of 14, is to open in September and will cater for students developing careers in energy and advanced manufacturing.

Led by the East Consortium, which is made up of 11 schools and colleges in the east of the county, and supported by Norfolk County Council and Great Yarmouth Borough Council, the project is supported by Government funding for vocational education.

The new centre, which will be on Beacon Park, Gorleston, Great Yarmouth, part of the New Anglia Enterprise Zone, will include an energy/ renewables laboratory.

Among those welcoming it has been George Denby, headteacher of Caister High School, who said: “In the Great Yarmouth area we are fortunate to have more than 400 companies involved in the energy and advanced manufacturing industry and we want to work as closely as possible with those companies to ensure our students can make the most of the opportunities they present.

“Young people are facing an increasingly tough jobs market and we want to give them access to the skills and knowledge that will help them to stand out from the crowd.”

Councillor Steve Ames, Leader of Great Yarmouth Borough Council, said: “With the Enterprise Zone further aiding our emerging offshore and engineering markets, we need to ensure that our young people in the borough are equipped to be able to access the employment opportunities that are arising both now and in the future.” *Material from Carbon Trust reproduced with kind permission from the Trust.

COVER FEATURE

Norfolk Chamber of Commerce The Ultimate Business Network

Sustainability 2012

Suffolk Chamber of Commerce The Ultimate Business Network

10 May, John Innes Centre, Norwich – 8.30-15.00

Now in its third year, this year’s Sustainability conference offers delegates from sole trader, SME and large corporate companies an opportunity to understand, and therefore realise, the benefits from the changing policies and fiscal drivers set by the government for sustainable development and economic growth in Norfolk and the UK. Unlike previous years, Sustainability 2012 will focus on two key areas; Low Carbon Technologies and Built Environment Innovation, with clear distinction between how small and large companies need to react and plan for a range of new initiatives. There is massive potential within these two aspects of sustainability and the conference will be the platform to really get to grips with the

economic opportunities associated with resilience which overarches the practical implementation and delivery of sustainable development.

Delegates will be offered a global insight into the need for sustainable development, the UK and regional perspectives as well as county-based opportunities. There will be a wide choice of learning and participatory

workshops in order to significantly raise the awareness of impending and forthcoming initiatives. In addition, the conference incorporates an exhibition which highlights new products and innovations.

Sustainability 2012 will provide an opportunity to fully understand the green growth areas and other supply chain opportunities fit for small and large enterprises alike.

Expert speakers: Gunter’s Presentation: ‘Redefining competitiveness by changing the rules of the game’ The main challenge of the ‘Green Economy’ is that it requires companies to invest more and consumers to pay more. This is justified when the world economy is expanding and unemployment is decreasing, but is a more difficult strategy when demand drops, consumer confidence dwindles and people know their jobs are in jeopardy.

Gunter Pauli Gunter is an entrepreneur, lecturer, author and commentator on culture, science, politics, sustainability and the environment.

The aim of The ‘Blue Economy’ is to stimulate entrepreneurs to bring innovations to the market that has been inspired by the way ecosystems work; moving from the core business competencies to the search for a bundle of activities where the best is cheap, social capital is built and everyone aims to meet the basic needs of everyone else.

Other speakers include: George Padelopoulos, Sustainability Manager, Ethical Trade, B&Q Tom McGarry, Communications Manager, Sizewell C, EDF Energy Jonathan Cage, MD, Create Consulting Engineers Paul Bourgeois, Director, Zero Carbon Britain John French, CEO Adapt Low Carbon Group Mark Pendlington, Director of Corporate Affairs, Anglian Water The event will be Chaired by Andy Wood, CEO of Adnams

The conference will include lunch and networking opportunities.

For more information and to book your place or a stand go to www.sustainability2012.com or call 01603 625977.

Sponsors supported by

MARCH/APRIL 2012

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NORFOLK VOICE

Abbey Conference Centre

10 Rooms available with seating capacity of 5 to 220 Rooms are equipped with: n

Plasma Presentation Screens

n

DVD and Video Players

n

Flip Charts and Pens

All included in the room hire charge

Available 7 days a week – daytime and evenings Bracondale Road, Norwich, Norfolk NR12DD Tel 01603 692114 Fax 01603 692120 E-mail mike.canham@unilever.com

www.abbeyconferencecentre.co.uk

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

CORPORATE HOSPITALITY

Reasons to be cheerful in the world of corporate hospitality.

ADVERTISING FEATURE

Corporate entertainment can be one of those investments that come under pressure in tight economic times, but there is plenty of reason to hope that 2012 could turn out to be a good year for the sector.

The Queen’s Diamond Jubilee in June and the London Olympics in late July running into August will both be feel-good events that will offer all kinds of opportunities for businesses, particularly those close to the Capital.

At a time when some corporate hospitality sectors are battling an economic downturn, the events could offer a timely boost.

According to market researchers MBD, the sector is already holding up well. Last Summer, the company released a major survey into the hospitality market which suggested that its value was expected to increase by 2% during 2011. This was believed to have reflected an increase in demand from businesses in the UK as they began to feel a little more confident.

That figure is in sharp contrast to 2009, when a 5% decline took turnover to a five year low of £933 million. This was attributed to lower levels of spending on corporate hospitality by businesses seeking to minimise costs by cutting back on marketing and related activities.

The turnaround started happening in 2010 when a one per cent growth was recorded. Prior to 2009, sales growth was recorded in each year between 2006 and 2008, with turnover peaking at £1045 million in the latter year, driven by a series of major sporting events.

MBD predicts that demand for corporate hospitality will continue to stay strong in some areas because of the positive effects of the London 2012 Olympic Games and 2014 Glasgow Commonwealth Games. That increase is expected to gather pace as the events approach. There is reason to believe that the Queen’s Jubilee could have a similar effect.

The statistics underline what has been known for a long time, that companies are prepared to invest in corporate hospitality if they can see something to be gained from it. The recent increase in growth underlined the importance that business still places on showing clients and staff alike that there is life after work.

One key reason for the sector’s enduring popularity is that it allows firms to maintain relationships with clients. In a fast-moving age dominated by the Internet, texting and Cloud Computing, the personal touch is still highly valued.

Often it is when client and customer are together, watching a sporting event or enjoying a good meal, that business is done, that relationships are forged and deals are struck.

Creating that kind of environment takes many forms. For many companies, it often revolves around sporting events, a trip to the races, a day at the cricket, perhaps a meal followed by watching a football match.

There are other options, trips and teambuilding events among them. The key to them all is time away from the office and a sense that the company staging the corporate hospitality values those whom it has invited.

MARCH/APRIL 2012

PAGE27

Welcome to the new Lotus Driving Academy!

Based directly at the Group Lotus headquarters in Hethel, Norfolk, we offer a fantastic range of tailormade corporate events to suit your specific needs.

We appreciate the positive emotion that many people associate with Lotus, both as a company and an automobile icon, and therefore we are particularly proud to offer you the opportunity to become part of this hugely popular British legend.

The famous Lotus test track and its adjacent facilities provide the ideal setting for your business event. Whether you are planning a team building exercise, rewarding your staff with a fun day out, looking for a platform for presenting and launching new products, or if your goal is to enhance your business relationships – a track day with the Lotus Driving Academy constitutes a perfect backdrop for a day to remember.

The base for your day at Lotus will be our newly refurbished clubhouse suite which overlooks the recently redeveloped test track that in years gone by has seen the likes of Jim Clark, Graham Hill and Ayrton Senna testing our legendary race cars on its surface. The FIA certified circuit is also the proving ground for all the new and exciting Lotus models that are due to be released over the years to come.

Our Chief Instructor, former Lotus Formula 1 driver Martin Donnelly, heads a team of professional instructors, and our fleet of cars features the iconic Lotus Elise and the multiple award-winning Evora S, which are ready and waiting for you and your guests to have a great day on track.

Concentrate on your driving technique by tackling the technical South section of our track, or indulge in fast-speed driving on the long straights of the North part.

You might also want to combine both sections of the track for your event, honing your skills as well as putting your foot to the floor, all under the supervision of your expert instructor.

Possible add-ons for your track experience include Factory Tours, where you will get the chance to step into the epicenter of Lotus life and tour the Lotus Elise and Evora production lines, and Classic Team Lotus, where you can re-live the motor sport history of Lotus by seeing a fine collection of vintage race cars in their original workshop. It goes without saying that we are happy to provide all event amenities such as full catering, hospitality, presentation facilities, and much more.

We are standing by to design an individual programme that suits your exact needs and helps you reach your business objectives.

Our professional team will work with you all the way from your initial enquiry through to implementation and post-event debrief to ensure a unique, rewarding and successful experience.

We look forward to welcoming you to Hethel soon!

The Lotus Driving Academy helped SITEK massively in further enhancing our strong relationships with our business associates. We will definitely be back next year Simon Gill Managing Director, SITEK Engineering, Norwich

Contact us today for more information on (01953) 608547 or alternatively e-mail info@lotusdrivingacademy.com or visit us at www.lotusdrivingacademy.com

Situated adjacent to Lotus headquarters in Hethel, Norfolk UK, the official Lotus test track is where the Lotus Driving Academy is located alongside Lotus Motorsport.

Originally, this site served as an airfield which was built in 1942 by the U.S. Air Force. The FIA-homologated circuit has recently been

completely rebuilt, providing a totally new and improved test track that offers the ideal facilities for Lotus Driving Academy customer experiences, driver development license packages and successful corporate events.

Its length of 2.2 miles and width of 12 metres, make it suitable for GT racing and Formula 1™

testing. As a purpose-built test circuit, it combines a variety of technical aspects with a series of bends, hairpin corners, straights and a turning circle designed to put Lotus’ high performance cars through their paces, whilst training and developing your driving skills.

The Lotus Evora S Considered one of the world’s most rewarding sports cars, the Lotus Evora S is a powerful and lightweight supercharged V6 sports car that has been finetuned by Lotus’ legendary chassis engineers to make it millimeter-precise, fighter-jet responsive and hugely exhilarating.

PERFORMANCE

Max power: Max torque: Weight: Gearbox: Gearshift: 0-60 mph:

345 hp @ 7000 rpm 400 Nm @ 4500 rpm 1437 kg 6-speed manual shift 4.6 seconds

The Evora S provides a tremendously rewarding driving experience: the mid-engined layout gives exceptional agility and the Lotus engineered suspension ensures incredible ride and handling. Powered by a Lotus-tuned 3.5-litre V6 engine producing 345 hp @ 7000 rpm and weighing just 1437 kg, the Evora S delivers an exhilarating experience true to the Lotus DNA characteristics.

The Lotus Elise* Few cars can rival the tactile agility of the Lotus Elise. A mid-engined rear-wheel drive with responsive lightweight chassis combine to deliver the ultimate sensation to the driver focusing on providing phenomenal feedback with surefooted handling.

The Lotus Elise is an iconic modern day sports car, which successfully combines Lotus’ traditional size-zero values with the latest chassis technology and manufacturing methods. For the last 15 years, with regular improvements to keep its simple recipe fresh, the Elise has set the standard for no-frills thrills. It is fast, responsive and an absolute joy to drive! *Lotus Elise exclusively available at Hethel, UK.

PERFORMANCE

Max power: Max torque: Weight: Gearbox: Gearshift: 0-60 mph:

134 hp @ 6800 rpm 160 Nm @ 4400 rpm 876 kg 6-speed manual shift 6.0 seconds

NORFOLK VOICE

Automatic enrolment – What it means to you.

ADVERTISING FEATURE

When you think about 2012, what do you think of? Possibly the Olympic Games being held in London?

When I think about 2012, I think about people being enrolled for the first time into a workplace pension. Beginning next October for employees of the biggest companies, and gradually including workers in the smallest firms – this change will have a massive effect on saving in this country.

Here is what we are doing and why. Eleven million of us will live to be 100. We are now spending around a quarter of our lives in retirement. Yet at the same time, we as a society have never been saving less for our later lives.

Currently, only one in three workers in the private sector is contributing to a workplace pension.

Young people often prefer to save for a house instead of a pension. And the end result is that people simply are not prepared for their retirement and could find themselves poorer as a result. Clearly something needs to be done.

We know that people want to save, but too often it becomes something to think about another day. And as we all know, the sooner you begin to save, the better. This is why every employee over the age of 22 and earning above the PAYE threshold – that’s over £7,475 (2011/12 tax year) a year – will be put automatically into a workplace pension. If the company you work for has a pension scheme already, then you could be enrolled into that scheme. If not, then your employer will have to pick an appropriate pension scheme. We have made that easy for them by creating NEST (National Employment Savings Trust) as a low cost, easy to use option, which is run on a not-forprofit basis and designed especially for people new to pension saving.

Having a pension means that you will be expected to pay into it. We will start small, with 1% of your pay going into the pension, and it will eventually go up to 4%. And yes, we realise that in these tough times, every little bit counts and a 4% reduction in your pay packet will seem like a lot. But the key to workplace pensions is that your employer will have to contribute as well. And we will also help, by giving you an additional 1% in tax relief. This will mean that eventually you will be putting 8% of your pay aside for your retirement.

Depending on how much you save now, this may seem like a lot or it may seem like not

enough. You will of course have the option of contributing more to your pension as you earn more, and it’s important to remember that you will have the option of opting out at any time.

If you feel saving isn’t right for you, we will not force you. However, after three years, we will come back and try again. Hopefully, it will be the right time for you to save.

These changes will make it as straightforward as possible for you to get saving for your retirement.

Saving will be automatic, you will put money aside, and your employer will contribute too. The basic State Pension will always be there, and these changes will ensure that people have the opportunity to save on top of it for the lifestyle they want in retirement.

What you need to know: The new employer duties are planned to come into force from October 1. Under these duties, employers will have to: n enrol eligible workers into a qualifying workplace pension arrangement; n make a minimum 3% contribution towards a defined contribution scheme (based on qualifying pensionable earnings) or NEST (the National Employment Savings Trust); or n offer membership of a defined benefit scheme or certain hybrid scheme which either has a contracting out statement or meets the test scheme standard.

An eligible worker is an employee aged between 22 and state pension age and earning above the income tax personal allowance (£7,475 in 2011/12). Contributions will be payable on earnings between £5,035 and £33,540.

will not have will to comply until January 1, 2016, at the very earliest, but as late as April 2017.

The Forum’s Chief Executive, Phil Orford, said: “We welcome the Government’s clarification on the dates for auto-enrolment. This temporary delay will allow small firms to now focus fully on running their business until the economy is back in firmer territory.

“We believe this will also allow small business the extra time to plan for and subsequently implement the scheme successfully.”

Minimum contributions Where a worker is automatically enrolled, there will be a minimum contribution of 8% of qualifying earnings, of which the employer must pay a minimum of 3%. If the employer chooses to pay the minimum 3%, the worker will pay 4%, with a further 1% paid as tax relief by the government.

(Qualifying earnings is earnings between £5,035 and £33,540). Minimum contribution levels will be phased in between October 2012 and October 2017.

Opting Out Workers will be able to opt-out of their employer’s scheme if they choose not to participate.

More information can be obtained on www.pensionsadvisoryservice.org.uk/future-pensionreforms/auto-enrolment Or: www.thepensionsregulator.gov.uk/employers/7-steps. aspx

Employers will also have an ongoing duty to maintain qualifying pension provision for workers who; n are already members of qualifying schemes; or n become members of such schemes.

The phased introduction of AutoEnrolment Although new duties come in from 1 October, individual employers’ own duties will be introduced gradually over the following years and will be based on the size of the employer, typically by PAYE size.

Confirmation that the Government’s autoenrolment pension scheme has been pushed back for SMEs has been welcomed by the Forum of Private Business.

Firms employing between 30 and 49 staff will not now have to enrol staff until August 1, 2015 at the earliest. Those businesses with fewer than 30 staff

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Minister for Pensions Steve Webb

PENSION REFORM FEATURE

Young people often prefer to save for a house instead of a pension.

And the end result is that people simply are not prepared for their retirement and could find themselves poorer as a result.

Clearly something needs to be done.

MARCH/APRIL 2012

PAGE31

NORFOLK VOICE

You can

count on us

After all, it’s what we do for a living. Lovewell Blake will always guarantee a professional, friendly service, with that something extra when you need it, helping you to get on with running your business.

• • • • •

Accounts & audit Pensions & investments Payroll & bookkeeping Corporate finance Business recovery

• • • • •

VAT, CIS, PAYE & NIC Self assessment Tax planning Family business support Human resources consultancy

Graham Sillett | 01603 663300 | g.sillett@lovewell-blake.co.uk ajt@lovewell-blake.co.uk

www.lovewell-blake.co.uk Offices: Great Yarmouth 01493 335100 | Halesworth 01986 873163 Lowestoft 01502 563921 | Norwich 01603 663300 | Thetford 01842 755032 Market day offices: Aylsham, Diss, Long Melford and North Walsham

We do all the hard work Finance & Accountancy Recruitment Specialists

t: 01603 516 230 / 254 e: enquiry@bigskyadditions.co.uk

www.bigskyadditions.co.uk Registered to carry on audit work in the UK by the Institute of Chartered Accountants in England and Wales.

Details about our audit registration can be viewed at www.auditregister.org.uk, under reference number C002613207. Lovewell Blake LLP is an appointed representative of Lovewell Blake which is authorised and regulated by the Financial Services Authority.

Armchair MORTGAGES 16 Wymer Drive, Aylsham, Norwich, Norfolk NR11 6XF Tel: 01263 731009 Mob: 07920106624 Email: david@money-mountain.co.uk Armchair Mortgages specialise in offering noninvestment financial solutions, established in June 2000 and directly authorised by the FSA. Contact David Mountain for a free no obligation review of your current Mortgage, Protection and Insurance policies or to discuss in more detail any of the following; l Residential & Commercial Mortgages l Buy-to-Let Mortgages l Re-mortgages l First Time Buyers l Life Assurance & Critical Illness Cover l Business Insurance/Protection l Mortgage Protection l Building & Contents Insurance for residential properties and landlords l Income Protection l Accident. Sickness & Unemployment Cover l Personal Loans l Secured Loans l Pre-Paid Funeral Plans We can also offer most types of insurance for tradesmen and businesses.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE Head Office 60 Foxfields Way, Huntington, Cannock, Staffs WS12 4TA We are directly authorised by the Financial Services Authority and our registration number is 304264.

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Photograph by Chris Parker cp@chrisparkerart.co.uk

PENSION REFORM FEATURE

Recession – what does it mean for Norfolk?

ADVERTISING FEATURE Many commentators are predicting a gloomy forecast for 2012. Following the banking crisis in 2008 and, latterly, the collapse in confidence in the European markets, a consensus seems to be emerging that the economy will be in for a ‘double dip’ in the near future. There is a wide range David Missen, Partner of opinions as to whether the second dip will be a gaping chasm or a mere undulation; few experts are predicting anything very positive.

What does this mean for Norfolk? No part of the country will be immune from recession and this will tend to mean reduced public and private spending, lower business profits and, in some cases, business failures and redundancies.

However, the fundamentals for East Anglia are probably better than they are for most parts of the country. We have a vibrant agricultural sector which operates in a separate economy from the main economy. Although the 2010/11 results were difficult, the position is still much better than it was

Accounting services Auditing Bookkeeping Business Support Corporate Finance Wealth Management Specialist services

ten years ago and there is a certain amount of optimism, reinforced by rising world food prices and supportive banking. This has a knock-on effect for other related sectors, since, when farmers make money, they spend it on machinery, building work and diversification projects and, more importantly, they tend to spend locally.

The region also benefits to some extent because it is not a big recipient of the public money which will be cut over the next few years. Of course, there is a public sector element but, compared with other parts of the country, the influence (and the potential for cuts) is proportionately less.

The third factor which helps East Anglia is that it has, in recent years, increasingly become a destination for wealthy retirees. This has a downside in that it pushes up the prices of local property and can lead to ‘ghost villages’ but, on the other hand, it brings funds into the region which are generated elsewhere but spent locally.

Because of the age profile, the retirees often tend to spend more heavily on local services, so we have the position where, for example, a pension which was earned in London may end up being spent in North Norfolk.

Hayhow & Co. is an experienced accountancy firm based in King’s Lynn, Norfolk Established in the early 1920’s, we offer a wide range of accountancy and advisory services tailored to your individual needs, and specialise in providing advice to small, medium-sized and fledgling companies and businesses.

At Hayhow & Co. we understand the pressures involved in running a business and our dedicated team are thus well-equipped to ensure the process runs as smoothly as possible.

There seems to be little doubt that there will be a national recession in 2012, but national statistics only show an average position and therefore do not necessarily reflect regional variations. If one draws an imaginary line from the Wash to the Severn, the pattern may be very different above and below it, as any visitor to Burnham Market and Birmingham would testify. Rather like the EU itself, the UK experiences enormous local variations and from the Norfolk perspective we hope that any recession may be both shallow and temporary.

For any tax or accountancy matter, please contact David Missen on 01362 693318 or at david.missen@larking-gowen.co.uk This article is designed for the information of readers. Whilst every effort is made to ensure accuracy, information contained in this article may not be comprehensive and recipients should not act upon it without seeking professional advice. Larking Gowen is registered to carry out audit work in the UK by the Institute of Chartered Accountants in England & Wales. Authorised and regulated by the Financial Services Authority. ©Larking Gowen.

We endeavour to provide our clients with a first-class service - helping our business clients to achieve greater profitability, and our individual clients to enjoy greater wealth.

We have a wide portfolio of clients including some more specialist international companies, solicitors, estate agents, trusts and charities.

We offer a range of high quality accounting, financial and business services.

19 King Street King’s Lynn Norfolk PE30 1HB

Tel: 01553 764711

Email: info@hayhow.com

Web: www.hayhow.com

MARCH/APRIL 2012

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NORFOLK VOICE

Every Drop Counts - Creating a more sustainable future.

Recent projects have included:

Water is an essential, natural resource and over the last couple of years we have experienced well below average rainfall in East Anglia, which is placing severe pressure on available supplies and resources.

The need to manage and control the limited resource we have available is becoming increasingly important, especially within the agricultural sector.

Providing a wide range of specialist services to both the private and public sectors, Create Consulting is the only Multi-disciplinary engineering and environmental consultancy in the Norfolk area. Creates in house team of experts provide advice on all aspects of water supply, efficiency and disposal. Including strategies and designs for grey water recycling, rain water harvesting, and sustainable drainage systems.

The team also advises and designs irrigation ponds and other water storage solutions, providing specialist advice with respect to borehole water supplies, evaporation and general licensing requirements. The specialist water team at Create also has extensive experience in the design and analysis of hydro electric power stations, providing initial feasibility advice right through to implementation and detailed hydraulic modelling.

n Design and hydraulic analysis of a number of fish passes working alongside some of the UK’s leading experts in fish behaviour and conservationism. The recently introduced Water Framework Directive has placed severe pressure on the Environment Agency and other conservation bodies to significantly improve both the water quality and habitats along our rivers and watercourses.

This has lead to a number of studies and improvement schemes being developed. n Preparation of a flood risk assessment for a residential development at Felixstowe. The site is adjacent to the coast and was at risk of flooding from both inland and coastal waters. The flood risk assessment has included a 2D hydraulic model using the companies TUFLOW modelling programme, allowing a series of flooding events to be reviewed and an effective mitigation and escape strategy to be developed.

Creates water team has also recently prepared a number of flood risk assessments for the Energy industry and has extensive experience in the Yarmouth and Waveney areas formulating and delivering sustainable strategies. The engineering background of the practice sets Create apart from many flood and hydraulic specialist consultancies, ensuring that the recommended mitigation measures are both economically viable and safe to construct.

sewage treatment works. Create are currently working on a number of sites where they have successfully negotiated with the water company to allow development to be brought forward within a reduced cordon de Sanitaire.

Effectively, allowing the further release of additional development land on the site.

Create often combines its full ranges of services, this is evidenced by recent planning application submissions where the company has prepared the Air Quality Assessment, Noise Assessment, Travel Plan, Transport Assessment, Flood Risk and Sustainable Drainage Strategy, Foul Water Drainage, Utilities, Energy Assessment, Code for Sustainable Homes, Waste Management Plan, Water Resources Assessment, Site Investigation and CDM coordinator. By working closely in a multidisciplinary team Create offers its clients real benefits in terms of integration, value engineering and sustainability.

Creates water team will be attending Sustainability 2012 to be held at the John Innes Centre along with members of our Sustainable Transport and Energy teams. Create will be holding a workshop session outlining key issues which developers, landowners, energy generators, and business owners should be addressing.

For more information about Create Consulting Engineers, contact Jonathan Cage on 0845 4507908 or via e-mail Jonathan.Cage@ createconsultingengineers.co.uk

Sanitation is a key element of water usage, and as such large proportion of the water teams work is related to the disposal, recycling and treatment of foul sewage. This includes the assessment of new sewage treatment works, pumping stations and rising mains for all forms of development. A specialism which the company has developed is advising on the removal or development adjacent to existing

THE THEMAGAZINE MAGAZINEOF OFNORFOLK NORFOLKCHAMBER CHAMBEROF OFCOMMERCE COMMERCEAND ANDINDUSTRY INDUSTRY

JANUARY/FEBRUARY 2012

As AsITITconsultants consultantsfor forEast EastAnglia Anglia we like to bring bring you news of the of latest to aid your The Internet news the technology latest technology to aidbusiness. your business.

The is now widely usedwidely by most business many forms Internet is now used by mostinbusinesses in however many it’s moving.

No it’s wemoving. don’t mean thedon’t use of it just forms however No we mean thethe useactual of it Internet itself, Internet it is becoming mobile. more mobile. just the actual itself, itmore is becoming Already some of us are using Ipads and tablets, laptops and Already some of us are using ipads and tablets, laptops smartphones are now common place tools for working and smartphones are now common place tools for working whilst ‘on the hoof.’ Currently the Ipad is seen as the whilst ‘on the hoof.’ Currently the ipad is seen as the tablet tablet out there, however unfortunately it doesn’t work out there, however unfortunately it doesn’t work well with well with Microsoft applications, meaning it’s not the best Microsoft applications, making it not the best tool to use for tool to use for mobile working. Windows-based tablets mobile working. Windows-based tablets aren’t as good as the aren’t as good as the Ipad but will, we believe, get better ipad but will, we believe, get better especially as Windows especially as Windows 8 is just around the corner and this 8 is just around the corner and this will undoubtedly help. will undoubtedly help.

To effectivelywhilst whilstononthethe need access To work effectively go,go, youyou need access to to your files, which whichisispossible possiblebut butonly only some areas, your work files, in in some areas, so broadband will willneed needtotoimprove. improve.

This is likely so mobile broadband This is likely to of wireless wirelesshotspots hotspots and and4G 4GInternet.

Internet. to be be a combination of Unfortunately it comes to Government Unfortunately itcurrently could come down todown Government investment those outside areas without andlarge so possibly the same investment in areas cities and towns so Broadband problems might still have exist the in the with currentaccess spending we could possibly samemore rural parts of East problems Anglia. we have now in the more Broadband access rural parts of East Anglia.

A helpful tool to share with you is Dropbox. It’s a useful, A helpful tool to share with you is Dropbox.

It’s a useful, although not fully-fledged, business tool which lets you although notyour fully-fledged, business tool which lets synchronise files using cloud technology.

Let you me give synchronise youroffiles using cloudI technology.

Letitme you an example what I mean. recently used to give put a you an of what I mean. I in recently used it to abroad put a copy of example all my travel documents Dropbox whilst copy of ifall Imy documents Dropbox so that didtravel manage to lose in one or all ofwhilst themabroad whilst so that if I dideasily manage to lose onewith or all of access them whilst away I could borrow a PC web and print away Ioff could easily borrow a PC with web access and print them again. them off again.

At At React ReactComputer ComputerPartnership, Partnership, we we can can set set up up your your server to be accessed from wherever you want.

ThusThus making it server to be accessed from wherever you want. possible members of your team to work making itfor possible for members of your team whilst to workon the road, or even abroad.

When ReactWhen attended whilstatonhome the road, at home or even abroad.

Reactthe last business exhibition in Norwich our stand came attended the last business exhibition in Norwich our with standa wireless connection. once I had that I logged came with a wirelessTherefore connection.

Therefore once I had onto our at our our server head office in our Woodbridge, that server I loggedback onto back at head officeSuffolk in IWoodbridge, could work Suffolk just as I effectively I could in the office could workasjust as effectively as I – simples! could in the office – simples!

For advice advice on onIT ITsupport supportand andsystems systemscall callususon on01394 01394 For 387337 387337 – or take a look at our website to see what do – or take a look at our website to see what we do forwe other for other East Anglian clients www.reactcp.co.uk East Anglian clients www.reactcp.co.uk ReactComputerPartnership ReactCP

JANUARY/FEBRUARY 2012

PAGE35

NORFOLK VOICE

Unlock growth with our new community website.

Q A

Will this be a members only website?

The Norfolk Chamber of Commerce is launching a brand new website to give Norfolk businesses an extra tool to help them unlock growth in their organisations.

For the benefit of our members’ profiles and the wider business community, we will be allowing non members to register on the site so they can join in discussions and access helpful information. But this is restricted. Only members have a business profile, can upload articles and access our members’ services and benefits.

Q A

What’s next on the horizon for the Norfolk Chamber?

As I said before, the Chamber is evolving and we hope the new site will enable our members to take one extra step to unlocking growth. It’s important that we create a site that can evolve with us. We can adapt the site and make additions that would benefit our members, but is important that we receive feedback from our members so we can continue to support them.

The new site has been developed with the business community in mind to give Chamber members even greater opportunities to raise their profile, make new connections and access business training, knowledge and services.

The Norfolk Chamber’s membership manager Chris Perry answers some of the key questions about the new site, and how it will benefit Norfolk businesses.

Q A

What prompted the Norfolk Chamber to create a new website?

As with all businesses in the current economical climate, we needed to look at new ways to diversify and serve the needs of our customers and the wider business community. As the business community is evolving, so must the Chamber evolve and keep up to date with new technologies, such as all social media channels, so we set about designing a site which directly meets the needs of our members.

Q

Which areas did you identify that Norfolk business needed from the Chamber site?

A

Norfolk businesses join the Chamber for many reasons, but we tried to focus on six main areas to assist our members: n New ways of building connections and increasing business profile n Easy access to business knowledge and training n Saving money by accessing our business services and benefits n Keeping businesses up to date on our events and conferences n Easy access to our international and export services. n A conduit for members wanting information on business policy, local business knowledge and supporting the community.

Q A

What new features can the business community look forward to seeing?

The whole site has been re-designed to be far more visual, interactive and community based.

We have enhanced the feature which allows members to upload their own stories and news articles, so that they can now be rated and discussed by the business community. This tool will allow a business to really increase their profile by encouraging discussions and allowing professionals to offer top tips and industry news to assist the other members .The top rated articles will be given increased profile, so it will encourage members to be innovative about the content.

This opens up a whole new possibility of linking supply chains and keeping our members up to date on new projects and developments around Norfolk. I must point out, however, that this is not for free advertising, so please keep the articles topical and interesting.

The need for advice and knowledge is growing, so we will also be making the access to knowledge easier by breaking it down to areas such as access to skills and training seminars, HR and legal knowledge and services.

One other key feature is the members’ directory, which we have upgraded so it’s easier to use.

www.norfolkchamber.co.uk

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Q A

Where can members get more information on how to best use the site?

The site is designed to be very user friendly, but I am always on hand to go over the features and benefits and how it can be used to suit individual business needs. If anyone wants more information, just call me or one of my team on 01603 625977, or email membership@norfolkchamber.co.uk

CHAMBER MEMBERSHIP

Commercial Savings For Your Company.

As a member of the Norfolk Chamber of Commerce you are entitled to a number of Commercial Benefits including Healthcare Plans, HR Support, Purchasing Discounts and Insurance Coverage that will not only help you save on operational costs, but can also be passed on to the benefit of your employees.

Negotiated at a national level and leveraging on the buying power of The British Chambers of Commerce Network of county chambers, service rates are free or at least comparable to those procured by large-scale corporations.

Below is a summary of each offering. Contact 01603 625977 to find out more.

Chamber Legal

Chamber Health 1

Chamber Utility Auditing

FREE 24/7 Legal Helpline + Legal Expenses Insurance with up to £670,000 of indemnity, worth a minimum of £125 for the smallest business.

Chamber Optical & Dental Healthcare Plan from Westfield – provide your staff with healthcare from as little as £1.10 per week. Holistic treatments also included.

Free comprehensive review of your utility bills by approved specialists to make sure your business is getting the most competitive rates.

Chamber HR

Chamber Health 2

Chamber AA Fleet

FREE 24/7 HR Helpline + Online Resource with downloadable templates, policies and updates on employment law worth a minimum of £350 for the smallest business.

Chamber Private Healthcare Plan from AXA PPP Healthcare.

Save up to 61% on AA Fleet Membership for company vehicles with Chamber Fleet Assist.

Chamber Purchasing

Chamber Debt Recovery

Chamber Finance

The Norfolk Chamber of Commerce and AF Affinity have joined forces to give you access to Chamber Purchasing. Your business can now leverage on the buying might of Anglia Farmers through its subsidiary AF Affinity, enabling you to buy goods and services at very competitive prices.

Debt Recovery Service – Free initial letter and a small fixed fee if the debt is recovered. No charge if the debt is not recovered.

FREE business banking for one year for established business and 3 years’ free banking for start-ups with Natwest as a Chamber Member.

MARCH/APRIL 2012

PAGE37

NEW to etc..East Anglia - the complete range of Develop machines! etc..East Anglia is now an official supplier of Develop machines and consumables. As an independent local company, based in Norfolk,

etc...East Anglia now sell, service and support photocopiers from Develop.

The Develop series offers a fantastic range of multifunction machines - ideal for schools, office and production environments.

Find out more about the Develop range at etc..East Anglia

Tel: 0800 1444 313 Email: mail@etc-eastanglia.co.uk Web: www.etc-eastanglia.com

FOCUS ON EDUCATION

Sewell Park College and Sewell 6th Form Centre.

ADVERTISING FEATURE environment we have designed a curriculum to develop those abilities and enterprise skills which will give them the edge over others when applying for jobs, college or university.

As Norwich’s only specialist Business and Enterprise school, we are well placed to help our students develop confidence, creativity, literacy and numeracy, good financial understanding, and problem-solving skills that will help them succeed in whatever walk of life they later choose.

Now, as our first ever Year 7 cohort prepares to sit their GCSE examinations, the college is also ‘coming of age’ with new-look sixth form provision to cater for all abilities and aspirations.

Our wide range of courses - including A levels, GCSEs and level 1, 2 and 3 vocational courses - complemented by career placement opportunities, will ensure all students have the best chance to succeed.

We are a member of the Norfolk Chamber of Commerce and are always looking to expand our links with local businesses and employers.

Please contact Amanda Wiggins, PA to the Principal, if you are interested in becoming part of our success.

At a time of major changes to the education system in England, we are proud to be known and recognised as a caring school, providing a safe, happy and exciting learning environment.

We are a school that challenges all our students to succeed, whatever their background and ability, and we are ambitious to build further on the success and strong improvements of recent years.

Every individual is a valued member of the College and is provided with a wealth of experiences both inside and outside the classroom.

young people who are independent learners, creative thinkers and skilled communicators; confident citizens of the future who are able to grasp the opportunities offered through further education and compete successfully in the world of work.

n The Business Centre which offers a range of courses in the evening including mathematics, business, ICT and eBay.

Above all we want our students to experience the joy of learning and sense of self-worth which comes with achievement. An example is the success of Year 8 and 9 students involved in our Young Chamber, who won the interschools challenge in June 2010 and who so impressed our local MP when they organised a business breakfast.

We are a school that offers alternative pathways through education and training, which produces

To ensure our students are well-placed to succeed in today’s competitive

The school and our wider community also benefit from: n The Sewell Barn Theatre which offers regular performances throughout the year. n Our Sports Complex including the sports centre with fitness suite, gymnasium, sports hall, dance studio and outdoor areas.

Neville Rayner

The Young Chamber is a very interesting initiative....I was struck by the confidence and skills of the young people running the business breakfast

MARCH/APRIL 2012

PAGE39

NORFOLK VOICE

Henderson Business Centre Meeting Rooms & Conference Facilities What Henderson has to offer: ● ● ● ● ● ● ●

Excellent location (adjacent to outer ring road) Modern Eco friendly building Parkland views Ample free parking Free broadband connectivity Large LG 50” Plasma screen Refreshments & Buffet on request

www.hendersonbusinesscentre.co.uk Please call Kim on 01603 251700 or email info@hendersonbusinesscentre.co.uk

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

CHAMBER EVENTS

Diary Dates.

MARCH

Sustainability 2012 Conference

HR Forum: Hot HR topics for 2012 WHEN: Wednesday 14 March, 2.00-5.00pm WHERE: Dunston Hall, Norwich WHAT’S IT ABOUT: Get a heads up...Katie Harris-Wright of Birketts LLP will be bringing you up to date on the key legislative and case law developments you can expect in 2012.

Sponsored by Birketts. View full event details at www.norfolkchamber.co.uk

Chill time!

How would you like to take time out after work to meet up with other interesting business professionals for a glass of something cool in a relaxing atmosphere?

Then you need Chill Time!

– a brand new series of informal after-hours networking events from the Norfolk Chamber.

Our first Chill Time! event is at Vodka Revolution, a modern, stylish Norwich bar, on 26 April, from 5.30-8pm.

Come and take part in a cocktail master class, where you can learn all the tricks of the trade and mix exciting cocktails like a pro! There will also be lots of yummy cocktails to taste throughout the evening.

To help you relax, we’ll give you a glass of wine/bottle of Becks Vier/ soft drink, and a selection of delicious finger foods. Come and be part of the coolest evening in town…it’s Chill Time! Go to www.norfolkchamber.co.uk for more details.

‘Opportunities 2012’ WHEN: Thursday, 15 March, 10.00am-5.00pm WHERE: Norwich City Football Club

WHEN: Thursday 10 May, 8.30am – 3.00pm

WHAT’S IT ABOUT: An exciting new event designed to boost the region’s supply chain by bringing buyers and suppliers together in one location. View full event details at www. opportunities2012.co.uk

WHERE: John Innes Centre, Norwich WHAT’S IT ABOUT: A showcase of the potential benefits and opportunities in the rapidly growing sustainability industry. To view event details go to www.sustainability2012.com

Chill Time!

High Five Lunch West Norfolk: presenting John Hayes MP

WHEN? Thursday, 26 April, 5.30-8.00pm

WHEN: Friday, 18 May, 12.00-2.30pm

WHERE: Vodka Revolution, Norwich

WHERE: Town Hall, King’s Lynn

WHAT’S IT ABOUT: Relax and network at our brand new evening event. (See left)

WHAT’S IT ABOUT: A series of events where West Norfolk businesses can hear first hand from business leaders and their key drivers for success.

Speaker will be John Hayes MP, Minister of State for Further Education, Skills and Lifelong Learning.

View full event details at www.norfolkchamber.co.uk

APRIL

MAY

WHEN: Thursday, 3 May, 7.45-9.30am

Business Breakfast Norwich: presenting Charles Bean

WHERE: Great Yarmouth College

WHEN: Wednesday, 30 May, 7.45-9.30am

WHAT’S IT ABOUT: A morning of great networking over breakfast. View full event details at www.norfolkchamber.co.uk

WHERE: Norwich City Football Club

Business Breakfast Gt Yarmouth

WHAT’S IT ABOUT: Charles Bean, Deputy Governor of the Bank of England, will be the speaker at this networking breakfast. View full event details at www.norfolkchamber.co.uk

MARCH/APRIL 2012

PAGE41

CHAMBER NEWS

£100,000-plus salaries revealed for Norfolk’s Group Finance Directors.

Salaries reaching £120,000 for Group Finance Directors can be achieved in Norfolk according to the annual Salary Survey

by Chamber member and recruitment specialist Cooper Lomaz.

The Cooper Lomaz Salary Survey, now in its ninth year, compares Norfolk salaries against those in Suffolk, Essex and Cambridge.

It focuses on eight employment sectors, including accountancy, engineering, food manufacturing, human resources, information technology, oil, gas and renewable energy, sales & marketing and supply chain.

The survey reveals salaries of up to £120,000 for Group Finance Directors, £100,000 for Finance Directors, £60,000 for Financial Controllers and salaries up to £45,000 for Finance Managers.

Elsewhere, the number of job opportunities in the oil, gas and renewable sector in Norfolk are expected to increase.

Jane Lovell, pictured right, co-founder and joint managing director of Cooper Lomaz, said: “Businesses in the oil, gas and renewable energy sector are paving the way for the many projects planned along our coastline.

“From offshore wind farms and gas production to carbon capture and bio-energy projects, employers will be looking to strengthen their workforce in Norfolk.”

In Norfolk, the Salary Survey reveals there have been fewer Human Resources roles available in the past 12 months and noticeable lower salary levels. This is being attributed to the cost of fuel in rural areas, influencing how far people are prepared to travel for work.

Norfolk’s IT sector has seen a significant increase in vacancies, largely a result of innovation and investment in technology to enable growth and drive down operating costs. In particular there is a real shortage of Java and PHP specialists in the county.

From offshore wind farms and gas production to carbon capture and bio-energy projects, employers will be looking to strengthen their workforce in Norfolk

MARCH/APRIL JULY/AUGUST 2011 2012

PAGE43

NORFOLK VOICE

CHAMBER NEWS

While Britain dithers on aviation expansion, other European countries are forging ahead.

As an island nation, and one with such a magnificent history of trading with international markets, the UK’s air links with its economic partners are essential.

These vital arteries provide the lifeblood for the UK economy, allowing UK businesses to export their goods and services to the world and overseas companies to bring inward investment.

This translates into jobs and prosperity for the whole country.

All of this, however, is currently under threat.

While Paris, Amsterdam, Frankfurt and Madrid build more capacity at their hub airports, Britain dithers. New data reveals the true extent of the problem. More than two-thirds of business leaders in Brazil, India, China, Mexico and South Korea report that better air connections with other European cities would make them more likely to do business there.

In 2009, the British Chambers of Commerce (BCC) estimated that for every year expansion of hub capacity was resisted, the country’s economy loses around £1bn. This must be compared with direct economic benefits of between £8.6bn and £12.8bn and wider economic benefits of £20bn for allowing extra runway capacity at Heathrow. Our survey data supports this, with 62 per cent of respondents saying they would only consider trading with the UK in the future if flight connections to their home markets are strengthened.

The current movement, however, is in the opposite direction, with the number of

destinations served by Heathrow declining by around 25 per cent over the past two decades. This trend will cause the UK to miss out on economic growth, as its inability to accommodate new routes to emerging markets is hampered. This is the view of 64 per cent of those who responded to our survey.

While our members welcome the ambition displayed by the recent announcement on a possible 4-runway airport in the Thames Estuary, this so far unfunded project will take 20 years to

A ‘super’ evening.

We had a fantastic turnout for our Super Bowl Challenge on 26 January.

Eighty six people attended Namco FunScape, in Norwich, and formed 15 teams, all battling it out to receive the coveted trophy. After a nail-biting

contest the team from Price Bailey emerged as the winners. Well done to them, and thank you to everyone who came along and made it such a memorable evening.

We will be holding a series of new evening networking events from April, so keep an eye on our website to find out what’s going on.

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

deliver. What is to be done in the meantime to solve the UK’s capacity crunch?

The BCC is a strong supporter of measures such as high speed rail and better use of excess capacity at our regional airports. Indeed the former will bring Birmingham Airport to within a 38 minute journey of Heathrow, providing some much-needed alleviation there. Further phases to the North of England and Scotland will also bring our airports closer together, which could reduce the need for internal flights. At most, however, this will only release around nine per cent of slots at Heathrow – capacity that will be instantly consumed given current levels of demand, which see airlines selling landing rights for more than £30m per pair.

In less than a third of the time and for one tenth of the cost of an estuary airport, a new runway at Heathrow would show that the UK is serious about staying connected to the world through the extra capacity it would provide. Only then will the government’s boasts about Britain being open for business ring truer.

By John Longworth Director General of the British Chambers of Commerce

TAKE A BREAK

Ridley Pinstripe.

Sudoku Mar-Apr

It’s 9.30am on Monday at the offices of Barking, Madd and Madd. A fairly moribund atmosphere because it’s too close to the weekend for anyone to think of getting any work done.

There has been some excitement already, though. As I think I have mentioned before, my position as Assistant to the Assistant (Stationery) in the Stock Control Department gives me a unique insight into the inner machinations of the company.

So when I heard last week that management wanted to order a new batch of black-edged paper, I realised that something big was afoot.

Answers in the next edition

And so it proved, because just after 9.30 this morning we received a memo headed Cutbacks. Well, I say headed Cutbacks.

Whoever put it together had initially tried to head it Austerity but after trying to spell it Osterity, Ousterity and Austria (damn spellcheckers) they had settled for Cutbacks, forgetting unfortunately to remove the earlier efforts.

Sudoku Answers Jan-Feb

Anyway, the note was from our owner from what appeared to be an address suggesting he was writing from a cell at Barbados Jail but was, I am sure, just a misprint.

In the missive, our glorious leader indicated that a ’sudden cash flow fluctuation scenario’ meant that we would have to plunge into immediate Osterity/Ousterity/Austria measures.

To be honest, this was not a major surprise; everyone had seen the writing on the wall. The writing in question had said: ‘We regret that the Canteen is closing until further notice due to Oster…’ well, you get the idea.

The owner’s missive, which was rather strangely signed Prisoner Number 513, concluded with the news that a team of Change Facilitation and Management Specialists would be coming into the factory to assess ways of making savings.

Cartoons to name those people losing their jobs ahead of the formal announcement, as this would be unfair. The identities of those to be made redundant would be revealed at briefings the following morning.

In theory, this meant that no one knew who was for the chop. Or rather, it should have done, except for the fact that within an hour we had all received further letters which revealed that most of us were to go to the main hall on the following morning and 86 people had to go to Room P45 on the second floor.

We had only just stopped reading the memo when the Change Facilitation and Management Specialists (they look remarkably like removal men) burst into the office and took away half the desks, two filing cabinets, a wastepaper basket and Old George, who had fallen asleep half way through filling in a purchase report the previous week and had not yet woken up again.

Which room was I directed to, you might ask?

Well, dear reader, it will come as no surprise to you that I was directed to the main hall. As I have said before, green marker pens do not buy themselves.

Within half an hour, we all received a letter saying that, as a result of the initial findings of the review, there was a need for further job losses.

The letter said that the company did not wish

Ridley MARCH/APRIL 2012

PAGE45

HELP US FUEL NORFOLK’S ECONOMY

GOVERNMENT FUNDING FOR NORFOLK

£169

JOBS CREATED DURING CONSTRUCTION OVER

MILLION

1,000

ENERGY FROM WASTE WORKS FOR NORFOLK BUSINESSES The proposed Willows Power & Recycling Centre near King’s Lynn is not only a sensible, cost-effective alternative to landfill for the County but it is also a great opportunity for Norfolk businesses. This major capital project could attract millions of pounds of inward investment over the next few years and would create over 1,000 jobs during construction to boost the local economy.

The Cory Wheelabrator Consortium want to work with local businesses wherever possible, providing jobs for local people. If you would like to be considered as a supplier please email info@willowsprc.co.uk and we will forward you a list of the business opportunities.

HELP US FUEL NORFOLK’S FUTURE Pledge your support at:

www.fuelnorfolksfuture.org.uk or call freephone on:

0808 261 1504 *Sources for all figures at www.fuelnorfolksfuture.org.uk

PROJECTED SAVING TO NORFOLK COUNCIL TAX PAYERS

£200

MILLION

NEW MEMBERS

New Members. @Work Consultants Ltd

EAPSOL Ltd

La Ronde Wright Ltd

RS Occupational Health Ltd

07802 402904

07895 630000

01603 628344

01493 850375

Consultants (Business/Management) www.work.co.uk Management Consultancy; Project & Programme Management; Cost cutting/efficiency saving initiatives.

Energy www.eapsol.co.uk

Town Planning www.larondewright.co.uk Planning and Regeneration Consultancy Sectors: Agriculture/ Agricultural Diversification, Commercial, Community and Social, Conservation, Eductaion, Health, Industrial, Minerals, Renewable Energy, Residential, Retirement and Care.

Health Care www.rsoh.co.uk One of the UK’s market leading independent occupational health providers.

Anglian Garden & Building Ltd

01953 850802 Maintenance Services (Ground hard surfaces) www.gardenandbuilding.co.uk Paving superstore is the only online store offering all major brands of paving for home delivery at great prices.

Allgood & Davey

01603 861961 Property Agents/Management www.a-davey.com Valuers, Estate Agents and Surveyors with a flair for dealing with the difficult, a love of the unusual and an excellent service for everyone. A chartered surveyor practice dealing with residential properties throughout Norfolk and Suffolk.

Cole Consulting

07742 810279 Consultants (Business/Management) Highly experienced international businesswoman. Grande École business education. Managed major change programmes and turnarounds in Europe (France, Germany), USA and South Africa.

Based in Waveney. Can smoothly integrate foreign businesses with local laboratory.

Dave Oliver Hydrographic Services

01493 440479 Energy www.dohs.co.uk Supply of consultancy services to the onshore and offshore oil and gas industry, hydrographic, telecommunications and renewables markets.

We supply energy monitoring systems to facilitate no cost/low cost energy reduction thus minimising wasted energy.

EF Distribution Ltd

01603 920083 Promotional Items www.efdistribution.co.uk We specialise in providing you and your business with quick, affordable and reliable leaflet distribution throughout East Anglia.

Erpingham Arms Ltd

01263 761591 Public House www.erpinghamarms.com Rural North Norfolk Freehouse with bar, restaurant and function room, focusing upon local produce.

HarperWells

01508 489000 Retail (Other) www.harperwells.com Wine specialists. We sell great wines through events, functions and e-commerce.

Highway To Training

01603 765768 Training Providers/Services www.highwaytotraining.com Training provider to business at all levels, bespoke materials across a wide range of disciplines.

I Want More Sales

07786 228553 Consultants (Marketing) www.iwantmoresales.co.uk IWMS helps you achieve more sales and makes a difference for your business so that it’s easy for your customers to buy from you.

Lyndon Green Ltd (LGL)

07985 220594 Marketing Services www.lyndongreen.co.uk LGL is a social marketing communications agency specialising in public sector and third sector organisations.

MCNewco Ltd

01603 270748 Investment An investment company looking towards small/medium high growth companies in East Anglia with strong management teams.

N D Tracey - Bookkeeping Services

01603 861247 Bookkeeping www.norfolk-bookkeeping.co.uk/ To provide a personalised solution to small businesses and sole-traders accounting, bookkeeping, payroll and self-assessment needs.

Plastic Building Supplies Ltd

01603 484589 Building Material Suppliers www.pbs-limited.co.uk Builders’ Merchants (Warehouses Wholesalers).

RenEnergy

0845 2252727 Energy www.renenergy.co.uk RenEnergy design, supply and install renewable technology systems on a variety of scales ranging from large commercial to small domestic.

MARCH/APRIL 2012

Seajacks UK Ltd

01493 418070 Energy www.seajacks.com Seajacks owns and operates an advanced, state-of-the-art fleet of self-propelled jack-ups. The liftboats are equipped with DP2 capability which allows for fast, safe and cost-efficient transit and positioning between platforms.

SQUARE:CODE Ltd

07747 567097 Marketing Services www.squarecode.biz SQUARE:CODE is dedicated to helping clients engage with their customers using mobile phone interactivity.

Subsea Protection Systems Ltd

01493 600700 Energy www.sps.gb.com SPS are an engineering, design and manufacturing company, operating globally, specialising in the protection of pipeline, cables and subsea assets.

The Duke of Edinburgh’s Award

0121 3089470 Charity www.dofe.org Leading youth Charity that gives all young people the chance to develop skills for work and life, fulfill their potential and have a brighter future.

The Tannery

01603 661600 Retail Store (Clothing) www.thetannery.co.uk Specialist leather goods retailer, importing fine leather bags, luggage, briefcases, wallets, purses and other accessories from mainly Italy and France.

PAGE47

PAGE TITLEVOICE NORFOLK

The four ‘ages’ of the Internet.

ADVERTISING FEATURE

The internet is evolving and our use of it has changed too.

It may seem that it has been around ‘forever’, but reality is that it is quite new.

15 years ago Google hadn’t even launched, 20 years ago many offices didn’t even have computers. That evolution has led us to think of the Internet in four, quite distinct, ages.

1980-1989 – The Age of Invention In 1980 virtually nobody had a computer at home and, if there was anything akin to a computer in the office it was more than likely a ‘word processor’. A machine that secretaries would use to create typed documents that could be edited on screen and then printed and stored for future use. Some people had a Sinclair ZX80 or a BBC Micro, but these were reserved purely for games that would be meticulously typed into the computer and stored on cassette tapes.

In the mid-1980s PCs became available through machines like the Amstrad 1512 – very advanced for its day with 512 kilobytes of memory! Advanced users started to use services like Compuserve or Prestel which they would connect to via a modem and access their ‘mailbox’.

1990-1999 – The Age of Utility In the 1990s computers became common in the workplace. Some started to be ‘networked’ so that they could ‘talk’ to each other and share files and printers. TCP/IP was emerging as a

common ‘protocol’ for communication and businesses, mainly in the IT industry, started to create very basic Internet websites. The use of word processors and spreadsheets in the office became more common and the computer began to take hold in business as a ‘must have’.

2000-2009 – The Age of Necessity By the turn of the millennium almost everyone was using a computer either at work or at home.

No longer did people look at a book or visit a library to look things up, they just went online and ‘Googled’ what they wanted to know, getting instant results.

Our shopping habits changed forever. We didn’t plan a visit to the shops to look for that elusive item we wanted. We went online and found the cheapest Internet site to buy it. We stopped going to the travel agents to browse the brochures for our annual holiday, we simply went online and booked it there – probably with a budget airline that only sells its seats online!

2010-Now – The Age of Maturity We don’t even dream of working without a computer. Every business, no matter what it does, has some reliance on the computer.

Whether it is running the accounts, the payroll, or advertising what the business does. Whether it is providing an online service, or just a way for our customers to contact us, in some way we rely on a computer.

Computers have changed too. In 1990 a high specification computer would have cost around £8,000 to buy and cost around £70 per year to run. A basic server now costs around £2,000 to buy and costs £1,100 per year to run. The cost of the computer is no longer the issue, it is the cost of the electricity to power it.

Sentry42, the Norwich based data centre is designed, built and run to very high environmental standards. That means that it costs less to run the computers installed within it.

If you would like to know more about how you can save your business money, talk to Sentry42 on 08451 424242 or email info@sentry42.com

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

MOVERS AND SHAKERS

Festival Director seeks international inspiration.

William Galinsky, Norfolk & Norwich Festival’s Artistic Director, is close to making his vision for the event a reality with a major recruitment drive nearing completion.

its programme of community engagement and to offer more opportunities, in particular for children and young people, to participate in free events and activities.

Since joining the Festival, William has put in place plans to create an international destination festival bringing an exceptional programme of specially-commissioned performances and work to the region each May, including a recordbreaking number of UK and world premieres.

William said: “We cannot achieve any, or all, of this on our own. Partnerships continue to be central to our development. We will never be able to achieve our goals without the full involvement of those artists and companies with whom we work and collaborate.

New for 2012 will be an extended Festival season through the summer, featuring a two-week sound and visual art experience on the north Norfolk coast in August.

“At the same time, we need to recognise the important role the Festival plays in supporting the cultural economy. The Festival brings a major return on investment to the wider economy, but it’s also instrumental in putting Norwich and Norfolk on the map as an inspirational place to live and work, ensuring that we continue to attract and retain talented staff, as well as bringing audiences from outside of Norfolk to our region.”

The Festival is seeing its permanent staff grow by almost one third, including a number of senior level appointments, such as new Associate Producer Patrick Dickie, who worked with English National Opera, and Mikey Martins, who is recognised nationally as an authority on outdoor performance.

William Galinsky

The recruitment campaign follows the announcement by Arts Council England of a three-year funding commitment to the Festival, with a requirement for it to develop even further

For more information about how you can work in partnership with the Norfolk & Norwich Festival, including details of sponsorship opportunities and the Festival’s Corporate Friends membership scheme, go to www.nnfestival.org.uk, or contact Helen Egar, Development Manager, on 01603 877763 or Helen@nnfestival.org.uk

Staffing changes announced.

Norse Commercial Services’ security division EventGuard has announced a series of appointments to strengthen its management team.

David Stuart takes over as General Manager, with ultimate responsibility for operations, compliance, vetting and quality assurance. He has been with Norse for 18 years.

Andrew Macmillan has joined as Operations Manager, in charge of static guarding, mobile teams, alarm response and key holding services.

Prior to his new role, Andrew was Security Manager at Norwich’s Chaplefield shopping mall.

Tony Kidd is the company’s new Deployment Manager, deploying EventGuard’s casual teams to events and other commitments. He will be supported by Lesley Smith in the role of Deployment Co-ordinator. Tony and Lesley have both been with EventGuard for a number of years.

The new roles, said Managing Director Martin Leeder, “reflect the excellent career

David Stuart

Tony Kidd

Andrew Macmillan

Lesley Smith

Norse MD Peter Hawes (L) with new director Mark Emms

opportunities that now exist within the company.”

Norse Commercial Services has announced the appointment of Mark Emms as Commercial Director Designate. He takes over responsibility for Norse’s catering operations when the current Commercial Director Alison Allen retires at the end of March. Prior to his new role, Mark had been with Norse for four and a half years, most recently as Project Manager with responsibility for managing the transfer of Norse Care from Norfolk County Council into the Norse Group.

MARCH/APRIL 2012

PAGE49

NORFOLK VOICE

The last word.

Name: Heather Garrod Company: HS Recruitment

(King’s Lynn) Ltd Job title: Managing Director BIOG: Heather has worked in the recruitment industry for the past 23 years. Her personal specialism is compliancy, which means ensuring that anyone associated with HS Recruitment is compliant under the current employment legislation.

Five years ago Heather formed HS Care, specialising in the supply of temporary care workers for residential and learning disability homes.

As well as running both of these companies, Heather is also the West Norfolk President of the Chamber of Commerce.

Heather’s passion is education and she is proud to be the Chair of Governors of a local primary school in King’s Lynn.

either of these tools is not life threatening and I am confident that I would overcome any problems incurred and improvise in some way.

What do you find most difficult about being in business?

I treat all difficult situations as opportunities.

It is amazing when a problem is tackled positively how ‘difficulties’ melt away and opportunities are revealed.

Which company do you most admire and why?

What business tool could you not live without?

I do not think there is a business tool I could not live without. I would suffer an inconvenience if I did not have my laptop or Blackberry but in essence the lack of

I admire all companies who continue to grow despite the current economic climate.

What is the best thing about doing business in this area?

West Norfolk has enormous opportunities.

Our heritage, especially King’s Lynn being

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

the only Hanseatic town in England, is awaiting further development with the other European towns. West Norfolk has something for everyone, trade, culture, tourism and history.

What is in your opinion the greatest invention ever?

The Internet. It has enabled the world to become more accessible to everyone.

What is most valuable lesson you have learnt in business?

Remain positive and know when to say “No” What is your one hope for business in 2012?

Continued growth and prosperity.

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