Norfolk Chamber of Commerce Training Programme 2018

Training Programme 2018 Expert, affordable courses and training from the leading business organisation in Norfolk

Courses include: Online and Digital Training Professional Development Training International Trade Training

Introduction

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Chamber Training offers a wide range of training solutions to help you unlock the potential of your workforce and boost your business performance.

Norfolk Chamber is an experienced training provider for a wide range of key business topics including International Trade Training.

We offer both half-day and full-day training courses throughout the year, which take place in our Norwich office. Our presenters are qualified, experienced trainers with extensive knowledge in their field of expertise.

Chamber Training offers high quality and affordable courses. Special discounted rates apply to Norfolk Chamber members on all training courses. Members can also access free bitesize workshops. To become a member and save on training visit: www.norfolkchamber.co.uk

Contents Online and Digital Training

3-5

Professional Development Training

6-7

International Trade Training

8-11 12-13

Meet our Trainers Business Training Timetable

14

International Trade Training Timetable

15

How to Book

16

Please check our website for the latest courses.

TO BOOK A TRAINING COURSE TODAY norfolkchamber.co.uk/training

hello@norfolkchamber.co.uk

01603 625977

Online and Digital Improve your online and digital presence. Designed to help increase your business success.

All of the below courses are £125+VAT for Norfolk Chamber Members and £150+VAT for Non Members.

How to Succeed with Paid Social Advertising

NEW

Presenter Michael Townsend, Wolf Digital Marketing Date Tuesday 24th April 09:00 – 12:30 Paid Social Advertising has gained significant traction in the past couple of years and presents a huge opportunity for B2C & B2B businesses alike.

Essentials of Email Marketing

This half-day training course will give delegates a practical insight & actionable strategies into running paid adverts on the big 4 social ad platforms – Facebook, Instagram, Twitter & LinkedIn. Each platform offers a wealth of options from remarketing through to video ads as well as a huge amount of very specific targeting.

Presenter Holly Stibbon, 101 Ltd Date Tuesday 6th March 13:00 – 16:30 Tuesday 3rd July 09:00 – 12:30 Tuesday 29th January 2019 09:00 – 12:30 Are you making the most of email marketing for your business? Email marketing offers sophisticated opportunities to target messages to the right people at the right time.

This course will arm you with the knowledge you need to create email campaigns that deliver measurable results. Learn how to plan, develop and refine your email marketing strategy, evaluate your return on investment and learn how to get your emails opened, read and acted upon.

Google Analytics

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Presenter Mark Ellaway, Bigfork Date Tuesday 8th May 09:00 – 12:30 Thursday 8th November 13:00 – 16:30 Google Analytics is more than just a reporting tool that provides you with traffic information from your website – when used correctly it can transform your business into a profitable online enterprise.

This half-day course is aimed at people who want to learn how to use Google Analytics to measure the performance of their website and produce reports. Learn how to set up Google Analytics, understand Google Analytics terminology, navigating the dashboard, setting up and tracking goals and reports.

TO BOOK A TRAINING COURSE TODAY norfolkchamber.co.uk/training

hello@norfolkchamber.co.uk

01603 625977

Online and Digital Improve your E-Commerce Sales

NEW

Presenter Michael Townsend, Wolf Digital Marketing Date Tuesday 22nd May 09:00 – 12:30 If your business sells products online there is an enormous opportunity to increase the profitability and number of direct sales coming through your website.

This course will look at the key elements that your website will need to increase sales and conversions. The course will deliver a strategic overview of the tried and tested strategies that can help to increase online sales.

Create Profitable Google AdWords Campaigns

4 Facebook for Business

NEW

Presenter Sara Greenfield, Bright Yellow Marketing

Presenter Michael Townsend, Wolf Digital Marketing Date Tuesday 5th June 09:00 – 12:30 Tuesday 26th February 2019 09:00 – 12:30

Date Thursday 10th May 09:00 – 12:30 Thursday 14th February 2019 13:00 – 16:30 With over 1.37 billion daily active Facebook users worldwide, and users spending an average of 20 minutes on Facebook on each visit, Facebook cannot be ignored.

Many businesses are already using Facebook but worry about a lack of knowledge. This workshop will provide you with the tools and knowledge to confidently use Facebook for your business, and save time.

Get more visitors to your website and more value from your pay-per-click (PPC) spend with Google AdWords. It all starts with knowing how AdWords works, and knowing what your business and customers need.

This AdWords training course will give delegates an in-depth & comprehensive view of what elements combine to create profitable campaigns.

If your AdWords campaigns aren’t meeting your objectives and not providing a positive Return on Investment, this is the course for you.

Great workshops, lots of information to work on. Very good content and excellent presenter!

TO BOOK A TRAINING COURSE TODAY norfolkchamber.co.uk/training

hello@norfolkchamber.co.uk

01603 625977

Online and Digital Search Engine Optimisation

LinkedIn for Business

Presenter Sean Clark, Clark St James

Presenter Sara Greenfield, Bright Yellow Marketing

Date Tuesday 19th June 09:00 – 12:30 Tuesday 6th November 09:00 – 12:30

Date Friday 8th June 09:00 – 12:30 Thursday 7th March 2019 09:00 – 12:30

Google, the UK’s leading search engine, has over 200 factors it considers when ranking a website, and it’s only concerned with delivering the best result possible to the end user.

LinkedIn is the biggest professional social network but most people don’t fully take advantage of it. LinkedIn is one of the most powerful social networks when it is used correctly.

Learn how to implement an effective search strategy that maximises your chances of ranking for relevant terms in your market sector. In this half-day course we aim to give you an understanding of what search engines consider important with regards to your website and the practical steps you can take to maximise your chances of ranking.

In this workshop you will have a chance to work on your profile, and learn some simple tips and tools that allow you to make the most of LinkedIn – and save time.

NEW

Twitter for Business

NEW

Presenter Sara Greenfield, Bright Yellow Marketing Date Tuesday 10th July 09:00 – 12:30 Thursday 14th March 2019 13:00 – 16:30 Did you know that you can use Twitter to locate potential customers based on their tweets? Of all the social media platforms, Twitter is one of the most versatile to use.

This workshop will provide you with the tools and knowledge to confidently and efficiently use Twitter for your business. Bring your laptop to this interactive session and work on your own Twitter profile for immediate results.

A very engaging and friendly session where there was a lot of knowledge shared.

TO BOOK A TRAINING COURSE TODAY norfolkchamber.co.uk/training

hello@norfolkchamber.co.uk

01603 625977

5

Professional Development Develop your professional self and build on communication, networking and managerial skills.

Designed to help you grow as a professional.

Presenter Huw Sayer, Business Writers Ltd

All of the below courses are £125+VAT for Norfolk Chamber Members and £150+VAT for Non Members.

Do you struggle with your writing? Would you like to create copy that is engaging and persuasive? Do you struggle with finding the right words for your ideas? Then this course is for you.

Engaging Writing for Business

Date Tuesday 1st May 09:00 – 12:30 Tuesday 27th November 09:00 – 12:30

Our aim is to show you how to make your words work harder. This isn’t a grammar or spelling lesson – or a Search Engine Optimisation (SEO) class.

Instead, the focus will be on your audiences, how to write for them and what to say.

The Art of Networking

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Presenter Ian Hacon, Yellow Brick Road Date Tuesday 27th March 09:00 – 12:30 Tuesday 12th June 09:00 – 12:30 Thursday 22nd November 13:00 – 16:30

Time Management

People do business with people they know, like and trust. This half-day course will give you some fantastic tips and techniques to get the best from networking events and help you overcome any fear or anxiety they you have about them.

Presenter Ian Hacon, Yellow Brick Road Date Thursday 12th July 13:00 – 16:30 Tuesday 5th February 2019 09:00 -12:30 Learn how effective people use their time more efficiently to ensure that they prioritise things that really matter.

We will take you through the whole journey from selecting the right events through to attending and following up. We will give you useful tips on the process and the interpersonal aspects of networking.

This course aims to offer strategies to improve productivity by giving delegates at least eight tools and techniques they could implement straight away to improve their time management.

TO BOOK A TRAINING COURSE TODAY norfolkchamber.co.uk/training

hello@norfolkchamber.co.uk

01603 625977

Professional Development Finance for non-financial managers Presenter Julian Hammond, TIPS for Good Management Date Thursday 15th March 09:00 – 12:30 Wednesday 12th September 09:00 – 12:30 Tuesday 19th March 2019 09:00 – 12:30 Improve your knowledge of financial techniques as a manager and become more confident about dealing with finance.

This half-day course aims to give you the basic knowledge about how financial controls work in a UK organisation, including: Understanding basic reporting, such as Profit and Loss Statements, Balance Sheets and Cash Flow.

Building Rapport with Clients

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Presenter Ermine Amies, Sandler Training

How to Improve your Sales Success

Date Tuesday 17th April 09:00 – 12:30 Tuesday 2nd October 09:00 – 12:30

Presenter Matt Sykes, Salescandence

Do you ever wonder why it’s easy to do business with some people and not with others? Why some people just don’t respond the way you think they should?

Get answers to these questions and learn how to build better rapport with colleagues, suppliers and customers – and the people you haven’t met yet in this half-day course.

Extremely well presented.

The team were engaging and knowledgeable.

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Date Thursday 5th April 09:00 – 12:30 Thursday 18th October 13:00 – 16:30 The biggest challenge faced by every SME is that they don’t have enough leads coming into their business. The second is that when they do arrive, they aren’t always able to easily convert these leads into customers.

This transformational session is designed to help you understand how to address those two problems. Selling is a fundamental business skill that is totally learnable and one that anyone can master.

TO BOOK A TRAINING COURSE TODAY norfolkchamber.co.uk/training

hello@norfolkchamber.co.uk

01603 625977

International Trade The Norfolk Chamber offers a wide range of International Trade Training courses to assist new and experienced exporters.

Date Thursday 29th March 09:30 – 16:00 Wednesday 3rd October 09:30 – 16:00 Price Member £256+VAT Non Member £320+VAT

Import Procedures Date Thursday 8th March 09:30 – 16:00 Thursday 4th October 09:30 – 16:00 Price Member £256+VAT Non Member £320+VAT This course will explain import documentation and procedures, including where to go for sources of international information and how to comply with customs procedures.

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Incoterms® 2010

By the end of the course you will be able to demonstrate an understanding of import documentation and procedures, sources of assistance and comply with customs procedures.

As international trade becomes increasingly more complex, universally used rules are essential to avoid misunderstandings and costly disputes. Regularly incorporated into sales contracts worldwide, Incoterms ® rules define, in a set of three-letter trade terms, the risks and responsibilities of buyers and sellers in an international sales contract.

This course looks at the rules from a practical point of view and explains all the costs, delivery and risk implications and where to go for more help and information.

Letters of Credit/ Methods of Payment Date Wednesday 11th April 09:30 – 16:00 Thursday 25th October 09:30 – 16:00 Price Member £256+VAT Non Member £320+VAT This course unravels the complexities of letters of credit. It describes the seven main types and how they are used, then provides invaluable insights into getting a properly costed and workable letter of credit, without having to pay for amendments.

The course goes on to explain all the terminology used and examines the main points to watch for when checking documents. Other methods of payment including Documentary Collections and the use of Bills of Exchange are also covered.

This training covers two separate BCC modules ‘Letters of Credit’ and ‘Methods of Payment’.

TO BOOK A TRAINING COURSE TODAY norfolkchamber.co.uk/training

hello@norfolkchamber.co.uk

01603 625977

International Trade Agents and Distributors Date Wednesday 2nd May 09:30 – 12:30 Wednesday 7th November 09:30 – 12:30 Price Member £176+VAT Non Member £220+VAT This half-day course covers the vital area of Agency and Distribution. It examines the differences, where each may be appropriate, EU legislation and finding, appointing and motivating your partners.

By the end of the course you will have an understanding of the differences between Agents and Distributors and their roles, what to consider when appointing and the legal implications involved.

Inward and Outward Processing Relief

9 Understanding Exporting

Date Wednesday 2nd May 13:00 – 16:30 Wednesday 7th November 13:00 – 16:30

Date Wednesday 13th June 09:30 – 16:00 Price Member £256+VAT Non Member £320+VAT

Price Member £176+VAT Non Member £220+VAT Inward Processing Relief (IPR) and Outward Processing Relief (OPR) are methods of obtaining relief from Customs duties, and in some cases VAT. Both procedures can be beneficial to a company in relation to cash flow together with the possibility of more competitive pricing.

This full day course looks at the whole export function. It provides a perfect introduction for new staff and is ideal as a revision exercise for staff who may be a little “rusty” and need to get up to date.

It also provides an overview for supervisors and management, who have to understand what their staff are doing.

This course helps companies work through the process of applying for authorisation and obtaining the necessary information required internally to ensure a good audit trail so that returns are completed on time.

By the end of the course you will be able to prepare an export quotation, organise the export office, understand export order processing and have an overview of export documentation and terms of sale.

TO BOOK A TRAINING COURSE TODAY norfolkchamber.co.uk/training

hello@norfolkchamber.co.uk

01603 625977

International Trade Export Documentation Date Thursday 19th July 09:30 – 16:00 Price Member £256+VAT Non Member £320+VAT Your company’s success in the field of exporting hinges upon the practical knowledge and expertise of the staff involved and the confidence and competence with which they deal with customers, freight forwarders, bankers and carriers.

This full day accredited course creates confidence and proficiency through clarifying and educating on any export documentation. Learn how to produce export documentation, identify sources of international information and assistance, identify modes of transport and their relative advantages and disadvantages.

10 Customs Procedures & Documentation

Preference Rules of Origin Date Thursday 13th September 13:00 – 16:00 Price Members £176+VAT Non Members £220+VAT The Preference Rules of Origin, although complex, are essential to understand as the country in which a product is made can affect the import duty that is applicable – something which can impact upon both importer and exporter.

Date Thursday 13th September 09:30 – 12:30 Price Members £176+VAT Non Members £220+VAT The course highlights the company’s and the individual’s legal responsibilities when declaring cargo to HM Revenue and Customs and explains complicated procedures, which may save companies time and money when exporting/ importing cargo.

By the end of the course you will have an understanding of the role of HMRC, Rules of Origin, Intra EC trade and customs procedure.

Gain knowledge on the UK trade tariff, the duties payable and how to calculate them.

This half-day course will take a detailed look at the rules of origin and will provide you with clarity. This course also makes you aware of the differences between the two rules of origin.

Accredited Training Courses All of the above International training courses are accredited by the British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass six individual courses will achieve a nationally recognised Foundation Award in International Trade.

TO BOOK A TRAINING COURSE TODAY norfolkchamber.co.uk/training

hello@norfolkchamber.co.uk

01603 625977

Additional International Trade

11 e-zCert Workshop

AEO & International Trade Post Brexit

Date Wednesday 7th March 09:30 – 12:30 Thursday 28th June 09:30 – 12:30 Thursday 15th November 09:30 – 12:30

NEW

Date Wednesday 4th July 13:00 – 16:00 Thursday 27th September 13:00 – 16:00 Thursday 29th November 13:00 – 16:00

Price Member £44+VAT Non Member £55+VAT e-zCert is the way forward as far as export documentation is concerned and now the system has been upgraded, it’s never been easier. Rather than having to post your documents to us or physically visiting our office, you can apply for your documents online!

This half-day course will show you how to apply for your documents online.

Price Members £176+VAT Non Members £220 + VAT AEO status is an internationally recognised quality mark indicating that your role in the international supply chain is secure, and that your customs controls and procedures are efficient and compliant.

This course will outline what an Authorised Economic Operator is and the requirements and benefits of being AEO approved and the potential impact of Brexit and the likelihood that Authorised Economic Operator Customs AEOC or Authorised Economic Operator Security AEOS could be a vital tool for trade with the EU.

TO BOOK A TRAINING COURSE TODAY norfolkchamber.co.uk/training

hello@norfolkchamber.co.uk

01603 625977

Meet our Trainers Holly Stibbon

Matt Sykes

101 Ltd

Salescandence

Holly has worked in the online marketing industry since 1998 and is a Director of Website, Mobile App & Email Marketing company 101. She is responsible for developing and delivering strategies for sales and business management as well as overseeing customer service and project management.

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Matt is Managing Director at Salescadence, the transformational Sales Training company that helps personality-led business owners convert more of their leads into customers. For over twenty years, Matt developed a wealth of sales knowledge and experience from his role as European Sales Director for a leading global Packaging company.

Julian Hammond

Ermine Amies

TIPS for Good Management

Sandler Training

Julian is the principal of TIPS for Good Management, a personal, team and business improvement service who are Chartered Management Institute approved.

Julian has delivered training courses all over the UK, the Far East, USA and Europe.

Ermine Amies assists businesses in Norfolk to sort out critical issues in sales and business development.

She is a Growth Accelerator Coach and Trainer working with management teams and entrepreneurs who are experiencing unpredictable sales and long sales cycles.

Ian Hacon

Michael Townsend

Yellow Brick Road

Wolf Digital Marketing

Ian is the founder of Yellow Brick Road. Their mission is to help people unlock their performance through wellbeing, purpose and great leadership skills. Ian originally trained as a Chartered Accountant and is a qualified coach and trainer.

Michael has worked in digital marketing for over 11 years on both the client and agency side. He helps businesses reach their marketing goals & improve their profitability through effective digital marketing strategies. Michael has also worked and trained businesses across the UK & Europe on improving their digital marketing performance and digital strategy.

TO BOOK A TRAINING COURSE TODAY norfolkchamber.co.uk/training

hello@norfolkchamber.co.uk

01603 625977

Meet our Trainers Huw Sayer

Sean Clark

Business Writers Ltd

Clark St James

Huw is Director and co-owner of Business Writers Ltd, a communications consultancy with clients in the UK and Europe. He has spent over 25 years in marketing and corporate communications.

Sean Clark is director of online marketing agency, Clark St. James. With over 17 years’ experience working online, Sean has an in-depth knowledge of the challenges businesses face promoting themselves online.

Mark Ellaway

Tracey Renshaw

Bigfork

Import Export Support

Mark is the director of Bigfork, an agency that helps companies improve their online marketing. Mark has over 25 years’ experience of marketing with 16 years in digital marketing. Mark advises and trains companies in all areas of online marketing.

In 2014 Tracey set up Import Export Support with the primary reason to work with companies on their authorisations and procedures to help smooth out the ripples in the supply chain and to reduce the cost of moving stock around the globe.

Sara Greenfield

David Reader

Bright Yellow Marketing

DKR Training and Support

Sara Greenfield owns Bright Yellow Marketing, a social media specialist based in Wymondham and Norwich. She has been using social media since before the recession and has published books about LinkedIn and Twitter.

David has had over 30 years’ banking experience specialising in helping UK SMEs and Corporates with their International business needs. A fully qualified teacher, David has now combined this skill with his many years of International knowledge to set up his own business involved in Training and supporting businesses to ensure they have every opportunity to fulfil their full potential in international markets.

TO BOOK A TRAINING COURSE TODAY norfolkchamber.co.uk/training

hello@norfolkchamber.co.uk

01603 625977

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Business Training Please check our website for any updates or changes to the courses listed below

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Training Course

Date

Times

Member

Non member

Essentials of Email Marketing

06/03/2018

13:00 - 16:30

£125 + VAT

£150 + VAT

Finance for non-financial managers

15/03/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

The Art of Networking

27/03/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

How to improve your sales success

05/04/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

Building Rapport with Clients

17/04/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

How to succeed with Paid Social Advertising

24/04/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

Engaging Writing for Business

01/05/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

Google Analytics

08/05/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

Facebook for Business

10/05/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

Improve your E-commerce sales

22/05/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

Create Profitable Google AdWords Campaigns

05/06/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

LinkedIn for Business

08/06/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

Art of Networking

12/06/2018

09:00 -12:30

£125 + VAT

£150 + VAT

Search Engine Optimsation

19/06/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

Essentials of Email Marketing

03/07/2018

09:00 -12:30

£125 + VAT

£150 + VAT

Twitter for Business

10/07/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

Time Management

12/07/2018

13:00 - 16:30

£125 + VAT

£150 + VAT

Finance for non-financial Managers

12/09/2018

09:00 -12:30

£125 + VAT

£150 + VAT

Building Rapport with Clients

02/10/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

How to improve your sales success

18/10/2018

13:00 - 16:30

£125 + VAT

£150 + VAT

Search Engine Optimsation

06/11/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

Google Analytics

08/11/2018

13:00 - 16:30

£125 + VAT

£150 + VAT

Art of Networking

22/11/2018

13:00 - 16:30

£125 + VAT

£150 + VAT

Engaging Writing for Business

27/11/2018

09:00 - 12:30

£125 + VAT

£150 + VAT

Essentials of Email Marketing

29/01/2019

09:00 - 12:30

£125 + VAT

£150 + VAT

Time Management

05/02/2019

09:00 - 12:30

£125 + VAT

£150 + VAT

Facebook for Business

14/02/2019

13:00 - 12:30

£125 + VAT

£150 + VAT

TO BOOK A TRAINING COURSE TODAY norfolkchamber.co.uk/training

hello@norfolkchamber.co.uk

01603 625977

International Training Please check our website for any updates or changes to the courses listed below

Training Course

Date

Times

Member

Non member

e-zCert Workshop

07/03/2018

09:30 - 12:30

£44+VAT

£55+VAT

Import Procedures

08/03/2018

09:30 - 16:00

£256+VAT

£320+VAT

Incoterms ®2010

29/03/2018

09:30 - 16:00

£256+VAT

£320+VAT

Letters of Credit / Methods of Payment

11/04/2018

09:30 - 16:00

£256+VAT

£320+VAT

Agents and Distributors

02/05/2018

09:30 - 12:30

£176+VAT

£220+VAT

Inward and Outward Processing Relief

02/05/2018

13:00 - 16:00

£176+VAT

£220+VAT

Understanding Exporting

13/06/2018

09:30 - 16:00

£256+VAT

£320+VAT

e-zCert Workshop

28/06/2018

09:30 - 12:30

£44+VAT

£55+VAT

AEO & International Trade Post Brexit

04/07/2018

13:00 - 16:00

£176+VAT

£220+VAT

Export Documentation

19/07/2018

09:30 - 16:00

£256+VAT

£320+VAT

Customs Procedures & Documentation

13/09/2018

09:30 - 12:30

£176+VAT

£220+VAT

Preference Rules of Origin

13/09/2018

13:00 - 1600

£176+VAT

£220+VAT

AEO & International Trade Post Brexit

27/09/2018

13:00 - 16:00

£176+VAT

£220+VAT

Incoterms ®2010*

03/10/2018

09:30 - 16:00

£256+VAT

£320+VAT

Import Procedures

04/10/2018

09:30 - 16:00

£256+VAT

£320+VAT

Letters of Credit / Methods of Payment

25/10/2018

09:30 - 16:00

£256+VAT

£320+VAT

Agents and Distributors

07/11/2018

09:30 - 12:30

£176+VAT

£220+VAT

Inward and Outward Processing Relief

07/11/2018

13:00 - 16:00

£176+VAT

£220+VAT

e-zCert Workshop

15/11/2018

09:30 - 12:30

£44+VAT

£55+VAT

AEO & International Trade Post Brexit

29/11/2018

13:00 -16:00

£176+VAT

£220+VAT

TO BOOK A TRAINING COURSE TODAY norfolkchamber.co.uk/training

hello@norfolkchamber.co.uk

01603 625977

15

How to Book You can book onto all of the training courses on our website.

Simply visit www.norfolkchamber.co.uk/training to check availability and book your place.

How to find us Training takes place in the boardroom at the Norfolk Chamber of Commerce in Norwich.

There is free parking available.

Address Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ

Terms and Conditions Payment Members will receive an invoice a week before the training. Non-members must pay in advance and will receive a receipt by return.

Cancellation Policy 15% of fee payable if delegates cancel more than seven days in advance, if less than seven days full fee payable.

Norfolk Chamber of Commerce 9 Norwich Business Park Whiting Road Norwich NR4 6DJ 01603 625977 hello@norfolkchamber.co.uk norfolkchamber.co.uk/training