Institute of Water 2015 Conference Review

Annual Conference & Exhibition Review 9-10 July 2015, West Road Concert Hall, Cambridge

Chaired by Peter Simpson - President, Institute of Water

The largest Weholite Modular tank ever built for Anglian Water’s Cambridge Water Recycling Centre

Who built the Ark?

ANNUAL CONFERENCE & EXHIBITION 9-10 JULY 2015

Introduction The Institute of Water Annual Conference 2015 took place in Cambridge across three remarkable days in July which incorporated; a unique Meet The Leaders event, our 70th Annual General Meeting, a ‘punt’ around Cambridge, a dynamic 2 day conference, a 350th Anniversary Special Saint Gobain Evening, and a President’s Dinner and Awards Evening hosted by world record breaking explorer Ed Stafford.

Gold Sponsors

Silver Sponsor

Thanks to our exhibitors CSTS

Hydrok

FLI Water

MEPS

Fujitsu

OXEMS

Foundation for Water Research

Panton McLeod

GPS Groundbreaker

Saint Gobain Technolog Watertrain

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Meet the Leaders For the second year running we hosted a Meet the Leaders event which allowed conference delegates to meet leaders from across the water sector. Over 60 delegates enjoyed two round table sessions with water CEOs and had the chance to find out first-hand what they thought about the burning issues in the water industry. A big thankyou goes to the CEOs who gave up their time for the development of our conference attendees.

Leaders included: Peter Simpson, Anglian Water Lynn Cooper, Institute of Water Douglas Millican, Scottish Water Matthew Wright, Southern Water Tony Ferrar, Sutton & East Surrey Sara Venning, Northern Ireland Water Martin Baggs, Thames Water Tony Smith, Consumer Council for Water Heidi Mottram, Northumbrian Water Phil Newland, South Staffordshire Water

70th AGM Auld, Roger Harrington and Richard Barton. Special thanks to them all for their fantastic service and dedication to the Institute of Water. Most of them will remain active in other roles and we are extremely fortunate to benefit from their continued support.

There was one late addition to the board - Tim Wagstaff. We invited Rising Stars, past and present, to apply for a seat on the board to represent our next generation of members and bring a different approach and new ideas to the board; Tim was the successful applicant.

The Institute of Water Board now comprises: Peter Simpson, President 75 members attended our 70th Annual General Meeting which saw some major changes to our Board of Directors.

Peter Simpson succeeded Heidi Mottram as National President, with Martin Baggs elected Vice President, Ian Limb took over from Dermot Devaney as National Chair and Natalie Akroyd joined the board as Vice Chair.

There were two other new Vice Presidents: Sam Phillips (former National President) was elected as VP Engineering - replacing Michael Fowle who had served in the role for seven years - and Ian Barker joined the board as VP Environment.

Six people with a total of 37 years’ service retired from the board: Bob Mills, Michael Fowle, Maureen Taylor, Kathy

Martin Baggs, Vice President Sam Phillips, Vice President Engineering Ian Barker, Vice President Environment Robin Price, Vice President Science Ian Limb, Chair Natalie Akroyd, Vice Chair Lynn Cooper, Chief Executive Tim Boldero, Board Member Dermot Devaney, Board Member Chris Loughlin, Board Member Heidi Mottram, Board Member Tim Wagstaff, Board Member Marie Whaley, Board Member

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ANNUAL CONFERENCE & EXHIBITION 9-10 JULY 2015

Annual Conference 2015 As part of our annual Rising Stars programme, our ‘Stars’ attend each year’s conference and it’s their job to play the journalist. Our 2015 Rising Stars have put together the following Conference review.

Authors: Nick Benton

Katherine Owens

Benjamin Mowatt

James Williams

Andrew Taylor

Martin Bowes

David Bell

Edward Bunn

The Challenges

Peter Simpson CEO, Anglian Water Group & Institute of Water President Peter outlined the conference programme, and how the conference was designed “to last for the year” with the presentations available and to reflect on throughout the coming year.

Peter then cut to a fictional news report, presented by Channel 4’s Krishna Guru Murthy set in 2025. The news reel’s focus was how the UK was dealing with water-related issues; a fictional water main from Scotland blocked by ‘President Sturgeon’(!), farmer’s experiencing crop failures from water scarcity and the rapid rise of water bills to cope with aging assets unable to cope with demand.

The video paused, and Krishna walked out from behind the stage and sat down to interview Peter directly. The interview gave us some real food for thought as the on-set to the conference, and Peter’s own views on collaboration in the industry, innovation in the industry and competition in the industry were well received and well presented.

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Dr James Bellin Futurologist First presentation of the day was from Dr James Bellini.

James discussed generational differences of the current teen generation – tomorrow’s workforce and past generations. James explained how the current teen generation (generation Z) are highly connected, high-tech and thrive in social media and this will inevitably effect future working culture.

Moving from the current and past models of organisational hierarchy, Dr Bellini gave an insight to a management structure of tomorrow – Holacracy. Holacracy was described as removing power from a hierarchy and distributing it across clear roles. The workforce of tomorrow doesn’t accept boundaries of power, but firmly sees those boundaries to be blurred to achieve the goal of the organisation for everyone’s satisfaction.

Collaboration from the digital evolution was James’ next point to raise – the ability to collaborate over the internet with masses of data – picture, video and audio – has and will

Dr Simon Moores

multi-streams (YouTube, SnapChat, Vine, Instagram, Twitter, Facebook, etc.) have different expectations and attitude towards receiving services and how they respond to a customer service experience.

Dr Moores also discussed how BYOD – Bring Your Own Device was about to change the workplace. With employees bringing their own device to work, it allows them to stay fully connected. Future employees want to have that relationship with their work to choose their hours, to blur their 9 to 5 with the private life in exchange for blurring their home life with work – an always connected workforce.

Cathryn Ross Chief Executive, Water Services Regulation Authority (OFWAT)

Dr James Bellin

allow tomorrow’s workforce to act on real-time problems in real-time to achieve customer demands.

James summarised his ‘predictions’ for the future of the work place with how the work ethic of future talent is ‘right talent for the right role’. No longer is a generation content with being pigeonholed into a role and remaining faithful to their job description. They are dynamic and have an ethic to contribute to the wider goals of the organisation and environment they are in.

Cathryn’s section focused on collaboration through innovation. Cathryn stated that the sector should embrace change – that we need to change to continue, and if we think that we can continue in the same way we will fail.

A striking point to the audience made by Cathryn was OFWAT is there to regulate the activities of the water industry – not to tell the industry how to operate or how it should be model. Cathryn expanded on this by saying if the industry was innovate and served the customer well by different companies working in silos across the water supply chain, she would have no objection to it – the main focus for all water and sewage suppliers should be engaging the customer, rather than an asset focused approach with an assumption that is what the customer needs and wants.

Dr Simon Moores Technology Futurist Simon joined the stage wearing GoogleGlass, a pair of glasses with a discreet screen linked to a mobile device and armed with an iPad. Simon was conversing with the audience’s questions from the twitter hashtag #iwatercambridge to demonstrate real real-time data is and how it is the key to all future operations and experiences with a service company.

In a similar vain to James Bellini, Simon discussed how those 16-24 year olds joining our workforce now and over the next couple of years are techno. Constantly connected across Cathryn Ross

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ANNUAL CONFERENCE & EXHIBITION 9-10 JULY 2015

Focus on Innovation Chris Newsome Director of Asset Management, Anglian Water Having been introduced to the challenges our industry faces, Chris Newsome opened the session – Responding to the challenges – with the notion that the Water Industry has been going through a mid-life crisis (at 25 years of age). Having questioned how do we get out of this? He proclaimed positively that we are starting to come through.

The key reasons for this being that we now have a better understanding of the challenges the industry faces and can therefore innovate to solve some of these. Chris was quick to clarify that we don’t just need monitory contributions to innovation. He shared one such story about the head of a construction company in China who set a goal to build a third of the World’s skyscrapers. Whilst this placed an ambitious and ultimately unachievable vision on the company, what it did do was enable them to strive forward in their ability as a construction company – achieving the feat of constructing 57 stories in 19 days. The message is that as an industry we need big goals to drive different thinking!

Chris Newsome

The Role of Innovation – compelling examples of innovation from our supply chain A series of presentations ensued illustrating how different forms of innovation are changing the way we work and delivering efficiency and customer service improvements.

Mark Enzer Group Practise Manager, Mott MacDonald Bentley

Mark Froggatt Engineering Manager, @Onealliance

Mark opened proceedings with a global perspective, both of the challenges faced but also the rate of change and innovation. Mark outlined what he termed 4 key mega trends: Climate Change; Resource Limitation; Population Concentration; and the World Economy. He countered these global challenges with the notion of an innovation explosion, linked to Moore’s Law i.e. an exponential improvement in human knowledge. At present it doubles every 18 months; in the near future it will be every 12 hours.

How do we achieve innovation? Certainly not by doing things the same way we have done them before, argues Mark Froggatt. Mark then presents something that the audience are now familiar with, a 3-D model of a typical wastewater treatment site. However this is no typical treatment site, Mark is showing us the future, a treatment site delivered by @Oneallience and Anglian Water with minimal carbon footprint through innovative techniques, behaviours and ideas.

Mark Hedges CAD Manager, MWH & @OneAlliance

These techniques included lean manufacture, where cutting the transport time and method of pre-manufactured materials reduced carbon. A further carbon reducing technique was the procurement of low carbon assets & materials, this included above ground pipes which in turn were easier to maintain. Mark then moved on to the particularly impressive low carbon trickle filter. The trickle filter resulted in a 60% time, 30% cost and up to 65% carbon reduction in wastewater treatment. These unprecedented savings made the project a resounding success.

Was it an Eye or a Keyhole? As the audience ponders a projected image, Mark explains that it takes less than 1 second for the human brain to decipher images relayed by your eyes. Consequently, traditional 2D engineering drawings can be interpreted differently by multiple individuals. 3D, however, is easier on the eye. Part of the Building Information Modelling (BIM) concept, Mark illustrates how MWH and the @One Alliance have successfully been utilising multidimensional modelling (3D, 4D-schedule and 5D-cost) throughout the construction phase of a project. For example, virtual team briefings on site or operational walkthroughs as well as digital asset capture and clash detection.

continued page 8

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Mark proclaimed that these margins of improvement were only possible by setting such high goals early on in the project and forcing people to think differently. Mark’s underlying message left the audience questioning why we set our goals within the realms of possibility. We’ll do our best to think differently next time, Mark.

Andrew Burrows CTO, i2O The afternoon’s topics then broadened, with Andrew Burrows introducing the audience to the crisis which struck the Malaysian Selangor Province from 1998-2004.

The crisis was born from an insufficient infrastructure with extremely high burst and leakage frequencies and left much of the province without access to sufficient water supply.

With the country in political unrest and the already failing infrastructure under constant strain, the i20 team went out to Malaysia in an attempt to combat the issue and deliver a reliable water supply to the Selangor people.

The i20 team installed pressure reducing and reservoir systems across the province. The water-saving valve design in particular helped combat leakage problems in the province. Andrew suggested that the crisis could not be solved by simply installing the systems but that an educational process was required to allow the people of the province to manage and maintain the project once complete. At point of installation, the i20 team set up community engagement meetings to involve the local

communities and attempt to pass on their expertise and ensure that the project was not a plaster to cover the wound but a comprehensive and sustainable cure.

The impact of the project was remarkable, with leakage savings of 20% in the province. Across Malaysia, the system is now saving 20 million litres of water per day from just 100 systems.

Steve Kaye Mechanical Engineer, Anglian Water ‘Why does a butcher hang their best meat in the shop window?’ asked Steve Kaye of Anglian Water. The answer seemed obvious, but left the audience wondering how this relates to the water industry. ‘To show people their best produce’ he proclaimed. Steve then explained how Anglian Water have put their best produce in their shop window, in the small town of Newmarket.

The area of Newmarket made geographical and economical sense due to the catchment area. Steve explained that by attaining the best people, technology and innovation within Anglian Water; the company had begun the process of becoming the best they can be in a small area.

Steve suggested that the aim of shop window is for this microcosm of excellence to expand over time and make Anglian water as good as they can be in all parts of the business.

Focus on Collaboration The audience were treated to talks from leaders in the field with some excellent video examples of how working in partnership has been the key to successfully meeting the challenges of working at a landscape scale, dealing with water quality issues and preparing for and responding to extreme weather events.​ Gemma Cranston Programme Manager, Cambridge Institute for Sustainability Leadership Gemma talked about ‘The ‘Nexus Network’, which is a platform that is bringing together collaborative thinking across food, energy, water and environment as we move forward with fresh challenges connected to all four areas.

The three year initiative funded by the Economic and Social Research Council is aimed at encouraging debate between researchers in all disciplines and key decision makers in government, business and civil society. One of the key aims of Nexus, is to identify the key questions facing us with increasing populations, climate change, resource usage and energy creation. The Nexus 2020 project will end in funding in key areas, based on the collaborative question collation ongoing until the end of July 2015. You can submit your questions here: http://www.thenexusnetwork.org/projects/ nexus2020-the-most-important-questions-for-business/ nexus2020-submission-form/. Nexus encourage ‘spreading the word’ so that as many people as possible get involved whether this be via social media, joining a workshop or contributing via academic research. Visit

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Gemma Cranston

ANNUAL CONFERENCE & EXHIBITION 9-10 JULY 2015

​Roy Harold Deputy Chief Fire Officer, Norfolk Fire Service Roy talked about a multi agency approach to dealing with severe weather events and some of the great work that has been carried out by the fire service and other crucial public services. ​Following the some of the wettest years on record, the risk of flooding throughout the UK remains serious and imminent. Not only does flooding present a huge risk to health and wellbeing, it also a carries a significant financial threat. Damage caused by the 2012 floods cost the UK economy an estimated £13 billion through disruption to transport, business and homes, and resulted in £1.19 billion of insurance pay-outs.

As a result, Roy talked about how collaboration between civil contingents, emergency planning officers, police, ambulance and fire rescue officers, emergency responders, directors of telecommunications, heads of flood management, area managers, contingency planning officers, risk support managers, highways managers, planning policy officers and heads of environmental strategy has lead to much improved efforts and flood mitigation. ​ oy explained how they have effectively interacted with R the public, by raising awareness, being out and about on the streets. This spider web of collaboration is going to mean less people’s lives are effected as badly by flooding in the future - as we saw how devastating it could be to people’s lives and the kind of extreme scenarios Roy and his men have had to deal with in the past.

Iain McGuffog Chief Economist, South West Water Through the use of an informative film entitled, ‘Upstream Thinking’, Iain outlined the importance of utilising a collaborative approach to the collection and treatment of raw water. Iain set down the challenge of utilising the natural catchment which we are presented with to improve the quality and quantity of the water which we collect. By enhancing the quality of the water through the natural environment we can

reduce the extent of treatment required at the downstream end of the collection process and ultimately minimise the cost on the end user – the customer. Using examples of good practice, Iain demonstrated the importance of using the natural treatment processes which are present within our catchments, alongside undertaking ground works to enhance the quality of our water at the source. Undertaking works within the catchment is not however a quick fix solution and requires extensive collaboration and partnering. Water providers must engage with all stakeholders within the catchment, including land owners, and enter into long term agreements to define how much land the owners are willing to contribute to enhance the quality of the catchment.

Teresa Meadows Teresa spoke about Managing stakeholders and the environment at a landscape scale. By demonstrating her experience working on a catchment wide scale, Teresa highlighted the importance of collaboration throughout the catchment to achieve the best quality of raw water within our river network. Teresa outlined that partnerships are required with a wide variety of stakeholders including land owners, Rivers Agency and the Environment Agency to name just a few. Working with land owners, and particularly farmers, is crucial to ensure the controlled use of chemicals within the catchment and prevent the potential for pollution of the raw water. Teresa further outlined the necessity for collaboration with land owners as large percentages of catchments from where water is extracted from is not owned by the water company. From her experience, Teresa noted that when working with stakeholders we must ensure we know who we are working with, what their needs are and how all of the stakeholders can come together for the improvement of the catchment, which will ultimately improve the quality of the raw water and reduce the requirement for extensive water treatment.

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Focus on Transformation Peter Simpson opened the session, highlighting the changing expectations of customers and employees, and that fact that being ready to embrace change and transform is key to being a successful in the fast changing world in which we operate.

Following Liv’s speech, the conference took an unusual turn with a twist on the Two Ronnie’s famous Class Sketch, with representatives of generations X, Y and Z taking to the stage to outline what life is like for them.

Liv Garfield

Liv Garfield CEO, Severn Trent Water In her speech, Liv Garfield drew on her experience in the telecoms industry to outlined seven areas of focus which she believed are important for the industry, particularly as we move towards an increasing competitive environment: 1. Choice – genuinely differentiate choice is what is best for the market 2. Service – “trade secrets” for individual company’s service need to be balanced with areas where we work together to provide the best UK wide service 3. Digitally Savvy – Industry should embrace technologies and act together to influence customer behavior, such as using self-service platforms 4. Healthy Competition – We need to be clear on areas where completion needs to be strong, and where healthy competition still allows collaboration on best practice

Delegates learnt how each generation is a reflection of their age, experiences and conditions as they were growing up, and that this has an impact on their views, values and takes on the world we live in. Whist generation X (born in the 60s and 70’s, digital immigrants, value work life balance, comfortable with email and texts) can find the tech savvy generation Ys demanding (born in 80s and 90s, digital natives, value freedom and flexibility at work, comfortable with texts and social media), the world of the generation Zs is even further from them (born post 1995, technoholics, value job satisfaction, comfortable with social media and real time interconnected communications).

Simon Walker Generational Diversity and Future Expert However, Simon Walker reassured delegates that fundamentally we are all human, and generational diversity doesn’t have to divide us. We all have shared values such as respect, wanting to work to our strengths, having a supportive manager. An increasing proportion of our workforce and customers will be generations Y and Z, so need to understand our differences and work together to be more effective.

Simon’s 4 A model provided a framework that everyone can apply to help them recognize how their generational group subconsciously influences their behavior and beliefs, and then to move beyond these limitations. He encouraged delegates to reflect on generational diversity and think “A-ha…I recognize it and I’m aware of how it is impacting on me and on how my team performs, so I will adapt my leadership in response, and adopt new ways of working”.

5. Achieving Equivalence – This has been a challenge in other sectors, and we will need visibility of sector trends to test equivalence, whilst also managing confidentiality 6. Education – Our work force needs to be educated about completion now, so that they are confident and ready to operate in that environment 7. Adaptability – change is going to happen, and we need to be ready for it Liv concluded that ultimately we will need to continue to maintain relationships between companies, even when we are in competition, as we have shared ownership of the water resources in the UK. Simon Walker

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ANNUAL CONFERENCE & EXHIBITION 9-10 JULY 2015 Simon concluded that in a world of generational diversity all ideas should compete on an equal footing and we should beware the HIPPO (highest paid person’s opinion); leaders need to serve rather than preside; and power comes from sharing information so we need to be open to this in our attitudes, and technologically organized to enable it.

Angela Joyce Principle, Warwick College Group The session and the day was concluded by Angela Joyce, Principle of the Warwick College Group, who emphasised the importance of the relationship between the Water Industry and education in up-skilling both existing and upcoming employees for the challenges that await in the coming years. A major focus of the talk was the changing environment of the education sector, with generation Z now having to continue some form of education/vocation until the age of 18, and the opportunities that this will afford the industry. Earlier interaction between the industry and young professionals is anticipated to attract new young talent to our sector and facilitate the development of essential skills to fill the current shortage that is emerging. Opportunities exist in many forms, from apprenticeship development to reverse mentoring, and Water Companies should act now if the industry is going to thrive and evolve going

Peter Simpson

Peter Simpson CEO, Anglian Water Group & Institute of Water President As the conference wound down and people began preparing for the annual president’s dinner, Peter’s parting message to the audience was to reflect on the content of the conference and challenge yourself to embrace the positive changes that innovation, collaboration and transformation can bring to the industry. I’m sure we all will.

See you next year, Peter.

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Angela Joyce

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forward. Without this, there is a very real risk that we will lose our connection with the upcoming generation (both as employees and customers), which will affect business performance and ultimately sustainability in an increasingly competitive market.

Polly Courtice Director of the University of Cambridge Institute for Sustainability Leadership In the penultimate slot was Polly Courtice, who spoke powerfully about the need for sustainable systems, infrastructure and attitudes required to take the industry forward. Using her experience, Polly related many of today’s worldwide sustainability issues with those that had been faced in the past to give the audience confidence that we can move forward together. Polly’s positive attitude and appreciation for the water we have contributed to a fitting end to proceedings.

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STREAM A popular feature at our conference over the past few years has been the STREAM posters. STREAM is the Industrial Doctoral entre (IDC) for the water sector funded by the Engineering and Physical Sciences Research Council (EPSRC) and companies who sponsor research projects.

Each year, a number of STREAM students display their projects at the Institute of Water conference. Delegates view each poster and ask questions about the projects then vote for which project they believe is the best. This year’s winner was Peter Melville-Shreeve, right, with his project ‘Rainwater harvesting in the wild’.

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ANNUAL CONFERENCE & EXHIBITION 9-10 JULY 2015

SAINT-GOBAIN RAISES £2,000 FOR WATERAID This year’s Institute of Water Annual Conference took place in Cambridge in July and its theme was “Business in the New World; Innovation – Collaboration – Transformation.”

After a canapé reception and an interactive quiz in and around the famous Concorde aeroplane and other historic aircraft, guests were served a buffet dinner under the wings of Concorde.

Duxford Air Museum is home to many of the world’s most famous iconic aircraft including a Lancaster, a Vulcan, a Dan Air, a BOAC and a Spitfire, some of which were open, allowing guests to explore them and find the answers to their quiz questions.

All of the money raised at the event has been donated to Wateraid, a charity working to promote and secure poor people’s rights and access to safe water, improved hygiene and sanitation.

With the focus firmly fixed on the business challenges and opportunities brought about by the many changes around us: climate change, population growth, technological advancements as well as our customers’ changing expectations, the conference format was slightly different this year, with more informal discussion forums and interactive sessions than in previous years. One of the notable highlights of the conference each year is the ‘SaintGobain Evening’. This event is held at a mystery location, which is not revealed to the attendees until they are en route to the venue.

2015 is the year Saint-Gobain celebrates its 350th Anniversary, and for such a special occasion, a very glamorous venue was chosen for this year’s evening event Duxford Air Museum near Cambridge where Anglo-French collaboration is beautifully symbolised in the form of the museum’s celebrated Concorde aircraft. The aircraft’s nose was placed in its characteristic ‘dipped’ position to mark the occasion in the museum’s hangar.

Mark Esling, Business Development Director at Saint-Gobain PAM UK, comments: “This year guests at the Duxford Air Museum event joined us at a very special time for the SaintGobain Group, with 2015 marking our 350th anniversary.

Once again we are gratified to have raised a considerable sum of money for such a worthwhile charity, while at the same time being able to gather together like-minded people for an enjoyable event. People know that each year the night will be unique, but will always provide another great opportunity for networking in a very sociable setting. It was great to see our guests enjoying themselves, and we look forward to the 2016 event and surprising people with a new, exciting venue.”

Saint-Gobain’s 350th anniversary celebrations began in January with four interactive, futuristic pavilions travelling around the world, giving an insight into the company’s 350 reasons to believe in the future.

As one of the oldest companies in the world, Saint-Gobain’s history dates back to 1665, when it was formed to produce glass on an industrial scale for the famous Hall of Mirrors at the Palace of Versailles, the royal palace of King Louis XIV of France.

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President’s Dinner and Awards 2015 The 2015 President’s Dinner and Awards was held at the scenic and historic King’s College, Cambridge. The event was hosted by world record breaking explorer Ed Stafford and saw the presentation of a number of awards including:

Institute of Water National Innovation Awards 2015

Institute of Water President’s Cup 2015

Institute of Water Annual CPD Award 2015

Maureen Taylor with her Fellowship Award

Institute of Water National Innovation Awards 2015 sponsored by MWH

Institute of Water Allen Bolton Award 2015

1st Place - Dynamic Flow Technologies, Wessex Water Services and Elster Metering

Winner - Lynn Cooper, Institute of Water

2nd Place – Clancy Docwra 3rd Place – Southern Water

Institute of Water Annual CPD Award 2015 1st Place - Kara Sadler, Anglian Water 2nd Place - Paul Holton, Southern Water 3rd Place – Mandhy Senewiratne, MWH Global

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WaterAid Award for Outstanding Achievement Winner – Chris Newsome, Anglian Water

Institute of Water President’s Cup 2015 Welsh Area Maureen Taylor, long time board member and champion of the Institute of Water Innovation Awards was honoured with Fellowship

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