IOW Conference Preview 2016

It's

we do best

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2016ANNUALCONFERENCEPREVIEW

A platform for pride It's Martin Baggs

Institute of Water Conference Chair and Chief Executive Officer, Thames Water

As chairman of the Institute of Water conference, I am delighted to invite you to this year’s event, which takes place in Birmingham on 12 and 13 May 2016.

The conference, ‘It’s Water We Do Best’, will highlight the immense pride across our industry in the service we deliver every day.

Through talks, exhibits and interactive speaker sessions, this two-day event will provide a platform to discuss a wide range of live topics for our sector. It promises to be thought-provoking, provide networking opportunities and include input from across the water industry and related organisations.

The event will put the spotlight on our core business – delivering high quality water and wastewater services to our customers 24/7 – with insights into how the water industry can deliver a world-class service through innovation and great customer service.

we do best

We will consider water industry resilience not only for our customers but also the future protection of the environment. Our sector has a significant impact on society, through developing talent and providing career and learning opportunities – this is something very important to both the IOW and me personally and the conference will allow us an opportunity to explore this further. With competition on the horizon, we will also consider whether we can all be unique while selling the same product.

Having worked in the water industry for 30 years, I am passionate about what we deliver and how we deliver it. This event promises to bring together what it really means to work in our ever-evolving industry today and in the future.

And finally, following the success of previous years, we will also be hosting an informal ‘meet the leaders’ session during the afternoon of Wednesday 11 May and I am delighted that we will be joined by leaders from across the industry, including our regulators and new entrants.

I do hope you can join us for what looks to be an exciting and engaging conference and a great opportunity to meet people from right across this fantastic industry.

Contents 3 Introduction 5 Conference Programme 6-10 Speaker Profiles 11-13 Exhibitor Profiles

With thanks to our sponsors

Book your place online www.instituteofwater.org.uk

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2016ANNUALCONFERENCEPREVIEW

CONFERENCE PROGRAMME Wednesday 11 May

Friday 13 May

Meet the Leaders

Conference Day 2

sponsored by The Clancy Group

sponsored by Murphy and WRc

14:00 – 16:45 – Jury’s Inn, Birmingham

09:00 – 12:20 – The Rep, Birmingham

Sponsored by The Clancy Group, the Meet the Leaders event is a unique opportunity to meet with leaders from across the industry and get their views on topics which matter. We have at least 15 leaders taking part in this year’s event.

Titled ‘In at the Deep End’ this session will firstly look at the challenges faced by the industry, from changing environmental factors and how we can adapt to these. We will then focus on delivering great customer service and what we can learn from other industries.

AGM

Speakers:

sponsored by The Clancy Group 19:00 – Jury’s Inn, Birmingham Sponsored by The Clancy Group , the AGM is a chance to meet the staff and board of the Institute of Water and pose any questions regarding membership or the Institute as a whole.

Thursday 12 May

Conference Day 1

Jim Hall (Environmental Change Institute), Adrian Johnson (MWH) Adrian McDonald (University of Leeds), Louise Beardmore (United Utilities) Jo Causon (Institute of Customer Service), Ian Jones (Royal Mail), Barbara Frost (WaterAid), Alice Hardy (Red R) 13:10 - 15:30 – The Rep, Birmingham Titled ‘Steaming Ahead’ this session considers the previous talks and the need to continually evolve. There will be an engaging and lively session focused on how we can manage this change effectively.

Speakers:

sponsored by Murphy and WRc

Angrez Saran and team (8 works)

09:00 - 12:00 – The Rep, Birmingham

Range of Institute of Water Members (including Rising Stars, graduates and experienced professionals)

Titled ‘Water we do Best’ this session will open by considering the 2020 vision for the water industry and how to differentiate ourselves in a competitive world. We will also focus on how we are building for the future through developing talent and investing in infrastructure.

President’s Dinner

Speakers:

19:00 - late – Council House, Birmingham

Cathryn Ross (Ofwat), Andy Mitchell (Thames Tideway Tunnel), Nick Ellins (Energy and Utility Skills) 13:00 - 16:00 – The Rep, Birmingham Titled ‘Streams to Success’ this session focuses on how the water industry can deliver a world class service through innovation, advanced health and safety, and great research. This will be a lively afternoon with practical demonstrations, exhibits and talks.

sponsored by Morrison Utility Services

The 2016 President's Dinner and Awards will be held at the Council House, Birmingham. Sponsored by Morrison Utility Services, this black tie event will see guests enjoy drinks, fine food and entertainment amongst water industry peers, friends and colleagues. The Institute of Water National Innovation Award sponsored by MWH, Allen Bolton Award and President's Cup will also be presented along with our annual CPD Award and a special award from WaterAid. Plus special awards from EU Skills and the Certification and Assessment Board for the Water Industry.

Talks from Sean Mahdi (PWC), Karl Simons (Thames Water) and Piers Clark (Isle Utilities) Exhibits from Microsoft, IBM, Dräger, Acoustic Sensing, Floating Solar Panels, Technolog and Panton McLeod

An Evening with Saint-Gobain PAM 18:45 - 00:00 – Mystery location

There are still a limited number of sponsorship opportunities available for this year’s conference – if you are interested in being a sponsor please email georgie.wilkinson@thameswater.co.uk

A notable feature of the Conference, comprising an informal light hearted evening complete with entertainment, food and drinks. Sponsored by Saint-Gobain PAM and held at a mystery location. All proceeds are donated to WaterAid.

Book your place online www.instituteofwater.org.uk

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SPEAKER PROFILES Adrian Johnson

Professor Adrian McDonald

Alice Hardy

Technical Director for Sustainability at MWH

School of Geography, University of Leeds

Corporate Relations Manager, RedR

Session – Working with our changing environment, Friday 13 May

Session – Working with our changing environment, Friday 13 May

Adrian is a Chartered Civil Engineer with 23 years professional experience, mainly in the water sector, specialising in sustainable development, climate change and carbon management. He has supported various water company delivery programmes, and led numerous consultancy and research commissions, in developing and implementing plans, processes and tools on topics ranging from carbon accounting, resource efficiency, sustainable wastewater management and renewable energy appraisal to strategic environment assessment, climate change adaptation and flood resilience.

Adrian McDonald graduated in Resource Management at Edinburgh University and subsequently completed a doctorate in the economic and physical modelling of floods. Flooding became one of his three main applied water management themes of interest, the others being catchment and demand management.

Session – The essential service overseas, speaking with Barbara Frost, Friday 13 May

Adrian is a Technical Director for Sustainability at MWH. Since 2014, he has been working in Thames Water’s capital delivery alliance, eight2O, advocating sustainable solutions to maximise efficiency, minimise carbon emissions, improve operational resilience and enhance benefits for Thames Water’s customers and the environment.

Adrian is also an Honorary Professor at Heriot-Watt University and, as a Fellow of the Institution of Civil Engineers, has served on steering groups for two of its State of the Nation Reports and Low Carbon Panel. Adrian led development of UKWIR’s whole life carbon guidelines and chaired a Technical Advisory Panel for the development of a BSI Publicly Available Specification (PAS 2080) on Carbon Management for the Green Construction Board.

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Adrian was Minister’s Delegate to the Regional Flood Defence Committee and inaugural chair of the Strategic Flood Defence Partnership. He remains coowner of CREH Ltd which conducted the prospective epidemiological basis to the revision of the Bathing Waters Directive.

He is now Visiting Professor at Leeds University.

Over 25 years Adrian has become a leading figure in demand assessment and forecasting; recognising bias in demand monitoring systems, quantifying ‘hidden’ populations, developing better scenario forecasts and new forecasting systems. He has recently contributed to the sustainable water demand planning for Abu Dhabi and he sits on the customer/expert panels for two UK water companies.

Alice has been with RedR for two years, managing their portfolio of special events and relationships with a number of corporate organisations from the engineering sector. RedR delivers vital water and sanitation training to aid workers across the world, and Alice will give insights into how this training programme is helping to improve humanitarian capacity.

2016ANNUALCONFERENCEPREVIEW

Andy Mitchell CBE

Angrez Saran

Barbara Frost

CEO Thames Tideway Tunnel

Group Managing Director, 8works Consulting

Chief Executive, WaterAid

Session – Building for the future, Thursday 12 May

Session – Managing Change, Friday 13 May

Andy Mitchell CBE FREng was appointed to the role of Chief Executive Officer at Thames Tideway Tunnel in early summer 2014. He was previously Programme Director and a Board member at Crossrail.

Andy has managed a number of high profile projects both in the United Kingdom and overseas. After 12 years working in the United Arab Emirates, France and South Africa and on major developments such as Hong Kong Airport and the Hong Kong West Rail, he joined Network Rail in 2001. He was Project Director for Network Rail’s Southern Power Upgrade project, and was also the Major Programme Director of the Thameslink Programme. Andy is a Fellow of the Institution of Civil Engineers, Chairman of the IUK Infrastructure Client Group and a visiting professor at Leeds University.

Angrez has over 20 years consulting experience in both the public and private sector, helping major global brands achieve sustainable transformation.

For the past eight years, he has focused on the Tech, FMCG, Energy and Utility industries in Europe and the US. As the co-founder of 8works Consulting, his passion lies in helping organisations solve the most complex challenges they face and accelerate their decision making processes to deliver better results, quickly.

Session – The essential service overseas, speaking with Alice Hardy, Friday 13 May

Book your place online www.instituteofwater.org.uk

He believes that adopting a design thinking approach to change can help unlock the ‘genius’ that exists within organisations and help both individuals and teams to have a direct impact on business results.

Angrez specialises in deploying innovative and collaborative approaches to accelerate transformation initiatives and deliver change that is both embedded and sustainable. Key to this is enabling leaders to create the right conditions for change that allows their teams to drive the change forward with confidence.

Barbara Frost has been Chief Executive of WaterAid UK since September 2005.

During this time the global organisation has expanded into 37 countries and substantially increased its income from £26.9 million a year to over £83 million in 2014/15.

Barbara believes that WaterAid's success is due to retaining a clear focus on ensuring the world’s poorest communities have safe water, sanitation and adequate hygiene, and an emphasis on everyone's right to these most basic of services.

For nine years before joining WaterAid, Barbara was Chief Executive of Action on Disability and Development, working with disability organisations in 12 countries throughout Africa and Asia. Before coming back to work in the UK, Barbara worked for ActionAid, Save the Children and Oxfam Australia in Mozambique and Malawi. Barbara also worked for several years in Australia with the Federal and State governments as well as with the voluntary and community sector.

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SPEAKER PROFILES Cathryn Ross

Ian Jones

Jim Hall

Chief Executive, Ofwat

Chief of Staff, Royal Mail

Professor of Climate and Environmental Risks, University of Oxford

Session – 2020 vision for the water industry, Thursday 12 May

Session – Delivering great customer service, Friday 13 May

Session – The climate change challenge, Friday 13 May

Cathryn is the Chief Executive of Ofwat, the independent economic regulator for the water and wastewater sector in England and Wales.

A Fellow of the Chartered Institute of Management Accountants and the Chartered Global Management Accountants, as well as a Registered Project Professional with the Association for Project Management, Ian was educated at Coventry University and Manchester Business School.

Professor Jim Hall FREng is Director of the Environmental Change Institute and Professor of Climate and Environmental Risks at the University of Oxford.

She is responsible for ensuring that Ofwat holds a £120 billion industry to account in delivering against the expectations of customers, wider society and the environment. She has seen through the delivery of a new strategy for Ofwat, focused on a vision for the sector of trust and confidence in water and waste water services. This involves a new model of regulation, to better help the sector deal with the challenges of the future. This model gives the sector greater flexibility, including through use of markets, but also requires it to provide information and assurance about its performance and resilience.

Cathryn is an experienced regulatory and competition economist and has worked across a number of different sectors advising on economic, regulatory and competition issues. Previously, Cathryn was Executive Director of Markets and Economics at the Office of Rail Regulation (ORR). She was Executive Director of Markets and Economics at Ofwat between 2008 and 2011. She also served with the Competition Commission (now Competition and Markets Authority), and worked in economic consultancy.

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Ian has spent a large part of his career in the areas of financial management, strategic planning and change leadership. In recent times, he has led one of the largest transformation programmes of its kind in UK industry, impacting on over 140,000 people employed across Royal Mail’s Operations.

In his current role as Chief of Staff for Royal Mail Operations, Ian acts as a confidante, gate-keeper and top-level advisor to the Chief Operations Officer on all areas of responsibility, including strategic advice, business planning and leadership of Royal Mail’s Operations.

The role also extends to leading a professional portfolio, programme and project management resource that currently exceeds 450 people.

Ian acts in an advisory capacity to Career Ready, CASS Business School and Common Purpose. He is also the nonexecutive chairman of National Design Consultancy 2000 Ltd – a UK based company providing building engineering services to the public and private sectors.

His research focuses upon management of climate-related risks in infrastructure systems. In particular, relating to various dimensions of water security, including flooding and water scarcity.

Jim Hall is a member of the UK independent Committee on Climate Change Adaptation. He is a member of the Engineering Policy Committee of the Royal Academy of Engineering and the Public Voice Committee of the Institution of Civil Engineers. He was a member of the panel conducting the Institution of Civil Engineer’s 2014 State of the Nation Infrastructure assessment.

Until 2015 Jim Hall was co-chair of the Global Water Partnership / OECD Task Force on the Economics of Water Security and Sustainable Growth. He leads the UK Infrastructure Transitions Research Consortium, which has developed the world’s first national infrastructure simulation models for appraisal of national infrastructure investment and risks.

2016ANNUALCONFERENCEPREVIEW

Jo Causon

Karl Simons

Louise Beardmore

Chief Executive, Institute of Customer Service

Head of Health and Safety, Thames Water

Customer Service Director, United Utilities

Session – What is great customer service?

Friday 13 May

Session – Health and safety, Thursday 12 May

Session – Delivering customer service, no matter what, Friday 13 May

Jo joined the Institute of Customer Service from the Chartered Management Institute, where she had been director of marketing and corporate affairs since July 2005. She previously held director roles in brand and business consulting and prior to that was both Head of Group Marketing and Strategic Executive to the Director-General at City & Guilds. Jo also has over 11 years’ experience in the financial services sector.

Karl is responsible for the strategic direction of health and safety within the business. He has 25 years of experience in industry, having worked across all continents and in numerous safety critical industries including oil, gas, minerals, rail, construction and water. He holds a Master’s Degree in Safety, Health and the Environment, is a Chartered Occupational Safety and Health Practitioner and a keen student of behavioural psychology.

Louise becomes Customer Service Director on 1 April 2016. Working for United Utilities Group for over 20 years, Louise has held a number of senior positions within group companies including North West Water, Norweb, Vertex and United Utilities.

Her roles have included operations, customer services, HR and latterly change and transformation.

Under Jo's leadership the Institute of Customer Service has worked in partnership with its members and other stakeholders in realising the increased return on investment that excellent customer service can deliver and the role it can play as a motivator for those working within an organisation, enabling those organisations to keep their talent as well as their customers.

Prior to her current role, Louise was Head of Business Transformation, managing all aspects of change and transformation across United Utilities, driving people, process and technology changes to improve service and drive efficiency.

It's

we do best

Book your place online www.instituteofwater.org.uk

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SPEAKER PROFILES Nick Ellins

Piers Clark

Sean Mahdi

Chief Executive, Energy and Utility Skills

Chairman, Isle Utilities

Digital and Emerging Technologies Leader, PWC

Session – Investing in people, Thursday 12 May

Session – Research, Thursday 12 May

Session – Innovation, Thursday 12 May

Isle Utilities is a technical, specialist water consultancy with offices in the UK, the Netherlands, the USA, Australia, Singapore and Abu Dhabi. Piers was previously the Managing Director for the private equity fund Global Water Development Partners (GWDP), a Blackstone portfolio company.

From 2010-14 he was the Commercial Director at Thames Water, the largest of the UK water companies. Piers was responsible for all of Thames Water’s non-regulated business activities. Piers also served as Interim Asset Management Director for Thames Water. Prior to joining Thames Water, Piers was Managing Director of Mouchel’s Regulated Industries leading a team of 3,000 staff providing engineering consultancy and operational maintenance services in the water, energy, environment and rail sectors. He is a Board Director for the IFC-backed Haiti-based water kiosk business Dlo Haiti, and is an Advisor to the Canadian water private equity fund XPV. He has a PhD in Civil Engineering.

Sean leads PwC Consulting UK’s Emerging and Digital Technologies practice. With over 18 years’ experience, Sean is highly respected globally as a digital innovator, strategist and transformation leader.

Nick has worked in the water industry for over 25 years, including senior roles at Water UK, as the Deputy Chief Executive at the Consumer Council for Water and senior management roles in consulting, contracting and the manufacturing supply chain. Nick has twice been elected National President of the Institute of Water and is a Freeman of the City of London and the Worshipful Company of Plumbers.

Energy & Utility Skills is the employer-led organisation that works closely with the water, gas, power and waste management industries on key skills and employment issues. Their primary role is to help the sector attract new talent, develop their workforces, and assure a high level of competence across their businesses.

Nick recently completed three years in the rail industry as the Director of Policy for the Association of Train Operating Companies and the Rail Delivery Group, bringing together Network Rail and the major passenger and freight owning groups, to work with governments and the regulators. He led the team responsible for issues including EU and UK competition and regulatory policy, franchising, HS2/strategic planning and passenger demand forecasting.

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Sean has worked with many blue chip clients across sectors in financial services, utilities, industrial product and higher education on digital strategy, innovation and technology-enabled transformation initiatives.

In 2015, Sean was awarded the Management Consulting Association (MCA) UK Digital & Technology Consultant of the Year award.

2016ANNUALCONFERENCEPREVIEW

EXHIBITOR PROFILES Acoustic Sensing

Dräger

Floating Solar UK

SewerBatt™ from Acoustic Sensing Technology quickly and accurately assesses the serviceability of drains, sewers and other pipe networks.

Toxic sludge, aggressive chemicals and flammable gases; work in water treatment plants, sewer systems, tanks or pipelines can be dangerous.

It is a rapid first pass sewer survey solution that prevents wasted investment by efficiently targeting CCTV and sewer cleansing at pipes that have failed or have a high probability of failure.

For over 125 years, both in the UK and internationally, Dräger has proven to be a trusted partner in safety. In addition other key sectors for them include fire and rescue, oil and gas and chemical.

They also serve areas such as hospitals, power generation, construction and many more.

A new, reliable, innovative and affordable solution to turn bodies of water, such as drinking water reservoirs, into solar power plants. The floating system Hydrelio© can represent a serious alternative to ground mounted solar solutions.

The primary application of SewerBatt ™ is to proactively target resources for where they are really required, but its capability also supports other applications, including prevention of repeat blockages as part of a reactive maintenance response, thereby under-pinning the value of proactive sewer cleansing and the monitoring of sewer serviceability.

SewerBatt ™ is unique in the fact that it can survey up to 100 metres of sewer in just three minutes by utilising acoustic technology rather than camera technology.

It is also designed for single person operation and is lightweight and portable in use, allowing access to often otherwise unreachable locations.

The use of SewerBatt ™ acoustic technology is extremely cost effective when compared with more traditional surveying methods; it delivers greater operational efficiencies by allowing conventional CCTV surveys and sewer cleansing to be targeted at assets with actual investment needs. The wasted investment avoided can be used to understand the serviceability of more of the network and ultimately to improve customer service.

At Dräger, innovation and quality is at the heart of everything they do and they take their responsibility seriously - right from the customer requirements process, through to research and development and rigorous testing phases. With a wide range of products and solutions that protect both personnel and plant and operations, their portfolio includes gas detection devices (both portable & fixed), air sampling tubes, personal protection and breathing equipment, emergency escape devices and leading drug and alcohol detection and screening solutions.

Floating Solar UK is the first official exclusive distributor of floating PV systems in the UK. The Hydrelio© system is particularly suitable for energy and water intensive industries who cannot afford to waste either land or water and can benefit from the synergy that their system creates between sun and water.

Since Europe’s first 200kw system that Mark Bennett built at the end of 2014, Floating Solar UK has been successful in deploying large scale solar systems across the UK for water utility companies including a 3MW and a 6.4MW. Floating Solar UK is a subsidiary of French company Ciel & Terre who have a large worldwide presence and have been involved in the technology since 2006.

All of this is supported and underpinned with extensive service, maintenance, training and rental options – providing our wide customer base with a truly holistic set of safety solutions.

SewerBatt™ returns a Red, Amber or Green (RAG) status immediately after a survey showing whether the pipe is serviceable.

Typically, between 30% – 50% of pipes are serviceable, meaning that unnecessary CCTV use or sewer cleansing can be avoided, plus the investment associated with these activities.

Book your place online www.instituteofwater.org.uk

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EXHIBITOR PROFILES IBM

Microsoft

Rant and Rave

IBM's pursuit to make a Smarter Planet has helped to find better ways to manage the world's water supply, improve energy generation, and helped doctors develop personalised, more effective treatments for cancer, to name just three examples.

They are applying their collective knowledge from over 100 years of leading innovation to solving critical water industry problems such as sewer flooding, integrated catchment management and enhancing customer engagement. IBM is at the forefront of developing cognitive computing with IBM Watson, and is helping to bring enterprise mobility to the next level with our Apple+IBM partnership and cloud solutions.

Your passion for what you want to do in your organisations is driving how Microsoft thinks about technology.

You are setting the technology agenda for your industry. Microsoft knows that however advanced technology may be, it’s only useful if it helps you succeed, which is why they’re focused on delivering flexible platform and productivity solutions that become essential but invisible – that help every individual and every organisation achieve more – that connect old and new, theirs and ours, work on any device.

Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave platform to proactively communicate with and gather fast feedback from their customers. By reducing customer effort and taking realtime inspired action, brands are able to transform Ranters into Ravers and happy customers into engaged Ravers – lifelong advocates.

Microsoft enables power and utilities companies to drive transformation through the power of digital technology, empowering their people, empowering their organizations, and reshaping their industry. With Microsoft, power and utilities get the world-class partner they want, with the modern productivity platform they need, the global reach to be where they are, and the security to protect their assets, operations, data, and people. Microsoft’s ability to bring together productivity, cloud, mobile, social, and big data platforms and tools to solve core business problems helps the industry embrace customer centricity, innovate faster, and become more agile.

Microsoft invites you to learn more about how they can empower you to innovate, to be and stay nimble and ultimately to succeed. Whether you want to make what you have today work with what's coming or get ahead of what’s next.

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Book your place online www.instituteofwater.org.uk

2016ANNUALCONFERENCEPREVIEW

Technolog

Panton McLeod

It's

Technolog offers over 30 years' experience in the design and manufacture of intrinsically safe data loggers and pressure control products for the utilities industry.

Manufactured & designed within the UK, our product range is complemented and supported with a range of local and web-based software solutions. Technolog products use the latest technologies and innovation to facilitate efficient management of water networks.

Panton McLeod provides a range of products and services designed to protect, maintain & improve water quality within treatment and distribution systems, collectively called Water Quality Engineering.

we do best

Technolog are committed to producing quality products designed to withstand harsh environments at competitive prices.

Our range includes the Cello SMS/GPRS logger featuring near real-time data transmission, two-way communication and sophisticated alarm regimes. Variants are available for both clean and waste water applications. The Regulo electronic PRV controller provides flow, time and complex closed loop control options.

The success of any monitoring scheme depends on reliable data collection.

Technolog has developed two data centres based in the UK, with an architecture specifically designed to collect large amounts of data from our remotely read products. We offer a complete end to end product, install & data service which allows fast, reliable data collection and facilitates effective network monitoring.

Technolog takes great pride in the level of customer service it offers and has a team of sales and support engineers dedicated to the water industry.

Book your place online www.instituteofwater.org.uk

Holding 6 major frameworks and supporting the whole of the UK water industry from 4 regional bases, Panton McLeod focus on providing innovative solutions to key industry challenges.

Asset Inspection: Condition grading using traditional confined space entry and robotic non-invasive techniques Cleaning & Disinfection: Traditional confined space entry reservoir cleaning, robotic non-invasive cleaning & proprietary DWI Reg 31 approved PM55 / PM88 products designed to remove iron & manganese biofouling, cryptosporidium & hydrocarbons.

Pipeline Commissioning: Pressure testing, swabbing, flushing, disinfection, mains cleaning, decontamination.

Mixers & THM Removal: Supply and installation of “PAX Water� mixers and THM removal systems.

Water Quality Consultancy: Strategic support and planning, best practice training.

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Confined spaces and working at height – stay safe with Arco “Disturbing figures released from the HSE for 2014/15 year suggesting that falls from height are the most common cause of death in the workplace, highlights a serious need for professional training” said: Nick Marshall, Divisional Director, Arco Training and Consultancy.

Typically accessed via a vertical shaft, many confined spaces in the water industry present two major safety challenges – compromised air quality from a build up of toxic substances, and the requirement to work from a height. Safety expert Arco is working with professionals across the water and waste industry to equip them with the adequate training to combat these serious mortal risk issues.

A significant number of people are killed or seriously injured in confined spaces each year in the UK. This happens in a wide range of industries, including manufacturing, sewage work and agriculture. Those killed include both those working in the confined space and those who try to rescue them without the correct training and equipment.

In fact, around 40% of confined spaces deaths involve people trying to rescue those already trapped or injured.1 Despite stringent health and safety measures across most workplaces, these statistics highlight that confined space working still poses a considerable threat to employees today.

Arco’s recent acquisition of specialist confined space, health and safety education and support services provider Confined Space Training Services Limited (CSTS) builds on Arco’s growing Training and Consultancy division. This now enhances its own Award Winning mobile confined space training offering and working at height solutions delivered by Total Access, now also part of the Arco family.

Practical training covers entry (vertical and horizontal), suitability checks (i.e. for claustrophobia), selection and use of equipment, developing a safe working system and the initiation of self-rescue or full rescue. Simulation exercises give trainees the necessary skills and confidence needed to work in confined space environments.

Refresher training will be required periodically and its timing will depend on the continued experience after initial training. Additionally, personnel will need training on the use of equipment involved in safe confined space entry such as gas monitors, breathing apparatus and personal protective equipment.

For those working at height, highly experienced instructors from Total Access can simulate realistic working environments at their site in Staffordshire. They can provide advice on the correct equipment to use, and how to use it, together with practical training which can be taken back to real life situations.

Employers have a legal obligation to safeguard the health and safety of employees. This is clearly a major consideration for those employees working at height or in confined spaces. Our managed service approach is designed to allow the employer to focus on their core business rather than burden over stretched resources with these requirements. It has the additional benefits in that our technical expertise and test facilities will ensure that the original performance specifications are maintained and the PPE retains its physical integrity to ensure wearer's safety.

Arco offers courses which are accredited

by City and Guilds, or bespoke training.

Courses can be theoretical or practical and

can be delivered either on site via a fleet of mobile training units or in specialist facilities.

Supporting services such as face-fit testing and breathing apparatus training can be offered simultaneously.

Arco also provides 24/7 dedicated standby rescue teams and specialist confined space rescue consultants who are highly experienced in confined spaces safety and provide both 'entry' and 'non-entry' rescue solutions to businesses. Arco’s range of confined space cleaning services includes cleaning services for culverts, tanks, vessels, silos and pipes.

For further information, please visit: http://safetyservices.arco.co.uk/

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