Institute of Water Conference Preview 2014

2 0 1 4 ANNUAL CONFERENCE

P R E V I E W DELIVERING GREAT SERVICE IN THE WATER INDUS TR Y IOW Conference Preview 2014.indd 1

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@Bristol Science Centre

Continued success Heidi Mottram

Incoming President, Institute of Water and Chief Executive, Northumbrian Water

After last year’s success at our annual conference in Edinburgh, I hope you are looking forward to another inspirational conference full of thought provoking topics and excellent speakers from both inside and outside the water industry.

This year, Bristol welcomes us to talk about ‘Delivering great service in the water industry’, a theme which I believe is the key to success for all of us in our roles and our businesses.

The water industry, and from my own experience at Northumbrian Water, is populated by people with a record of adapting to change and bringing innovation to the work that we do, and founded on a strong belief that we are here to serve our customers, communities and the environment in which they live. This is evident in how we are adapting to the impacts of the changing climate, in the way we are serving our customers, and in working in partnership with others.

Our customers want more than just clean water. They want an affordable, world-class service, they expect us to be at the heart of our communities and to continuously add value in

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similar experiences throughout my career, I’m really looking forward to our morning session on the Friday. This conference is a great opportunity for all of us to invest the time to build new relationships and support our industry networks for the future.

I encourage you to take as much as you can from this event, to play an active part in the question and answer sessions and continue to experience all that the Institute has to offer over the two days. There is also the opportunity to relax and network at the evening events so please make the most of this gathering and talk to new people as well as industry colleagues.

I’m sure that together we will really make this a conference to remember and one which will be of lasting benefit to all who attend and to their colleagues who learn from their experience on their return to work.

a customer focused, socially responsible and multi-stakeholder environment.

This year we have invited a wide range of guests to speak about the future of delivering great services, including customer expectations of the future and what role technology can play.

I sincerely believe that this year’s conference will greatly benefit our people and help us to continue to adapt and innovate in the industry.

We’re also doing something that’s never been done before at the annual conference; setting aside space specifically to facilitate networking with our industry leaders. The ‘meet the leaders’ session idea came from feedback from Institute of Water members who have told us that they want our industry leaders to be visible and accessible so that they can benefit from their experience and knowledge in developing their own careers. Having benefitted personally from

Clifton Suspension Bridge, Bristol

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2014 Annual Conference Preview

DELIVERING GREAT SERVICE Dermot Devaney

Incoming Chair, Institute of Water and Water Quality Manager for Northern Ireland Water

Each year we wonder how we will top last year’s conference success and, as such, we set our incoming President a difficult challenge to meet that expectation. That we manage to do so is due not only to the President’s vision but also the hard work and experience of our Head Office staff and others who work quietly and efficiently behind the scenes.

The Institute of Water has always believed that our National Conference should be challenging, engaging and instructive with presenters who either have wide recognition and experience within the water industry or can bring outside experiences and knowledge that are transferable across different industries. This year is no different and our President has chosen to focus on customers and their changing expectations - the theme for the conference is ‘Delivering great service in the Water Industry’.

There can be no doubt that ‘delivering great service’ will help define a Water Company and establish its credentials as being a customer focused organisation.

At the present time Water Companies are aware that their customers are becoming both more informed and critical of the services that they receive especially as costs rise and regulatory standards tighten. This year’s conference will therefore explore how best to deliver ‘great service’ using existing resources and exploiting innovation and technological advances to improve what the ‘water industry does’ and ‘how it does it’. Within that broad remit we cannot forget that as an industry we also have to demonstrate sustainability and minimal environmental impact.

Notwithstanding the formal aspects of the conference presentations we also strive to give attendees the chance to engage with senior members of the industry whether during conference breaks, visiting the Supplier’s exhibition or during the social programme events. In past years this has been seen as an integral part of the ‘conference experience’ and feedback from attendees has been very positive about the opportunities presented. This year, in order to improve the experience, we are giving all attendees a chance to ‘meet the leaders’ of our industry at a special Friday morning coffee session and I would echo Heidi’s sentiments and urge everyone to avail of the opportunity that this presents.

Attending this conference is an unique opportunity to expand one’s knowledge base and meet with those who have, collectively, vast experience of the water industry whether it be working as an engineer, scientist, technician, accountant, senior management, Director or Chief Executive. As such, ‘Delivering great service in the Water Industry’ is more than just a conference theme – it should be each employee’s key objective, as it’s the main mechanism by which we are judged by our customers.

Finally, each of us attending the conference should also be prepared to take that first step and say ’hello’ to the person sitting or standing next to them – after all ‘a stranger is just someone you haven’t spoken to yet’.

Enjoy conference and don’t be a stranger.

With thanks to our sponsors

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Contents 2-3 5 7

Introduction AGM Conference Programme 8 Meet the Leaders 9 STREAM 10-14 Exhibition Plan and Profiles 15 Saint Gobain Evening & President's Dinner

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AGM SIXTY-NINTH ANNUAL GENERAL MEETING Wednesday 4th June 2014, 7.30 p.m.

Mercure Bristol Holland House Hotel, BS1 6SQ AGENDA 1

Welcome and apologies for absence

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Minutes of the sixty-eighth Annual General Meeting held at the Carlton Hotel, Edinburgh

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Annual Report of the Board for the year ended 31st December 2013

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Accounts for the year ended 31st December 2013

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Appointment of Auditors

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Annual Subscriptions for 2015

Proposed:

Fellow Member

£130

Full Member

£115

Associate or Technician Member

£100

Student Member

£45

Retired Member

£45

7

Resolution to

a) Rename the highest grade of membership Honorary Fellow (currently Honorary Member)

b) Change the procedure for attaining Fellow Membership, opening this grade to applications (currently only available through nomination)

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Election of Officers for the year 2014-2015

a) President

b) Vice-President

c) Vice-President Engineering

d) Vice-President Environment

e) Vice-President Science

f) Chair

g) Area Director

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Election of other Board Members for the year 2014-2015

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Installation of Officers, introductions and votes of thanks

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Any other relevant business

Sponsored by

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RPS joins the Institute of Customer Service Customer service is an area that continues to be increasingly focused upon by the water industry and its regulatory body, OFWAT. Most of the UK’s water companies are members of the key independent professional body, The Institute of Customer Services – the leading organisation for benchmarking and setting standards in customer service excellence.

Understanding the need for outstanding customer service, RPS joined the Institute of Customer Service in 2013 to further support its service offering to the Water Industry.

Initially, twelve staff members from RPS participated in the Institute’s First Impressions course, which is being rolled out to all staff in 2014. The course specifically covers relationship development, effective communication and delivering excellence through teamwork.

“All our clients are anxious that they and their supply chain are actively engaged in providing a first class customer experience. Customer service

is now typically monitored through the KPIs our clients employ when monitoring our performance,” explains RPS Managing Director, Paul Aitken.

“As RPS actively engages with water company customers through its many field and office based services, it is essential that we have the basic skills to deal with the variety of customer situations encountered on a daily basis.”

For further information, please contact: Mark Smith smithm@rpsgroup.com

Setting the standard in customer service T: 08707 558 811

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E: smithm@rpsgroup.com

rpsgroup.com

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2014 Annual Conference Preview

FULL CONFERENCE PROGRAMME

At-Bristol Science Centre, Bristol 5th and 6th June 2014 Delivering great service in the water industry Thursday 5th June

Friday 6th June

08:00

Exhibition and Refreshments

08:00

Pre-booked Coffee with CEO

09:30

Welcome and Introduction - Heidi Mottram

09:00

Exhibition and Refreshments

09:40

KEYNOTE - Colin Skellett, Chief Executive, Wessex Water

09:30

Welcome to day 2 and reflections on day 1 - Heidi Mottram

10:05

Questions from the floor

09:40

KEYNOTE - Cathryn Ross, Chief Executive, Ofwat

10:20

KEYNOTE - Mary Gober, Founder, Mary Gober International

10:05

Questions from the floor

10:45

Questions from the floor

10:20

11:00

Refreshment Break

KEYNOTE - Jo Causon, Chief Executive, Institute of Customer Service

Celebrating best customer service in the industry today 11:30

TBC

11:55

Dame Yve Buckland, Chair, Consumer Council for Water

12:20

Mark Enzer, Group Practice Manager, Mott MacDonald

12:45

Questions from the floor

13:15

Lunch

10:45

Questions from the floor

11:00

Refreshment Break

What technological advance will mean for the customer of tomorrow 11:30

YOUNG SPEAKER - Ray Arrell, Renewable Energy Engineer, South West Water

11:55

Learning about best customer service outside the industry today

Chris Jones, Research and Development Manager, Northumbrian Water and Professor Tom Curtis, Professor of Biological Engineering, Newcastle University

12:20

Chris Sayers, Chair, Northumbrian University

14:15

YOUNG SPEAKER - David Jarvis, Customer Relations Manager, Severn Trent

12:45

Questions from the floor

13:15

STREAM

14:40

Michael Auliar, Fleet Sales Director, Nissan

13:20

Lunch and STREAM session

15:05

Bob Evans, Communications Chief, Oracle

Customer expectations for a changing world

15:30

TBC

14:45

15:55

Questions from the floor

15:10

16:25

Closing Remarks - Heidi Mottram

Martin Lunn, Supply Demand Strategy Manager, Essex & Suffolk Water

18:15

Saint Gobain Evening

15:35

David Seymour, Head of Market Development, Business Stream

16:00

Doug Johnson, Deputy Director of Applied Science, and Scientific Consultancy, Met Office

16:25

Questions from the floor

16:55

Closing Remarks - Heidi Mottram

19:00

President's Dinner

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David Olivant, Energy Procurement Manager, Asda

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Meet the Leaders Tea, Coffee or Water with a Chief

The Chiefs on board: Heidi Mottram Northumbrian Water Chris Loughlin South West Water Luis Garcia Bristol Water Peter Simpson Anglian Water Matthew Wright Southern Water Steve Mogford United Utilities Tony Smith Consumer Council for Water Cathryn Ross Ofwat Martin Baggs Thames Water Richard Bienfait Affinity Water Sonia Brown Ofwat

For the first time the Institute of Water is offering a unique opportunity for conference delegates to meet with a senior figure of the water industry. Taking place at the Mercure Bristol Holland House Hotel & Spa, delegates are able to meet with and chat to a designated CEO and get their views on the topics which matter.

Early booking recommended as places are limited; this event is intended as a development activity for water industry professionals. You can reserve your place online whilst booking on to the conference.

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Roger Harrington Sembcorp Bournemouth Water Alan Sutherland Water Industry Commission for Scotland Colin Skellett Wessex Water Richard Flint Yorkshire Water

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2014 Annual Conference Preview

STREAM

STREAM is the Industrial Doctoral Centre (IDC) for the Water Sector funded by the Engineering and Physical Sciences Research Council (EPSRC) and companies who sponsor research projects.

The STREAM programme is delivered by five UK academic centres of excellence in water science and engineering in the UK. Coordinated by Cranfield University and including Imperial College London and the universities of Sheffield, Newcastle, and Exeter, the programme enables talented researchers to develop their skills

and careers, while obtaining an Engineering Doctorate (EngD) or PhD degree.

An EngD is a four year research degree awarded for industrially relevant research. The degree provides a more vocationally oriented approach to obtaining a doctorate in engineering commensurate with that of a PhD.

Each year a number of STREAM students display their projects at the Institute of Water Conference. There is a designated time of the conference programme for delegates to view each poster and ask questions about the projects. Then each delegate votes for which project they believe is the best.

This year’s students and projects include: Student

Project Title

Arturo Casal Campos

Integrated management of urban wastewater systems

Chris Newton

The effect of flow attenuation mechanisms on flooding and the fate of pollutants in urban drainages systems.

Gregg Iceton

Next Generation Gene Sequencing

Isaac Okeya

Real-time Management of Water Distribution Systems

Matthew Badger

Surface water management strategies for legacy combined sewer systems.

Nicole Jenkins

Vertical flow wetlands for enhanced tertiary treatment of ammonia

Thomas Norris

Sewerage management at the integrated scale – application of industry standard software.

Thomas Roach

Methods for decision making under climate change uncertainty

Sarah Cotterill

Plant Scale Development of a Microbial Electrolysis Cell (MEC)

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Exhibition Packages £1,500+VAT* inc. 1 delegate place and complimentary seat at the President’s Dinner

2014 ANNUAL CONFERENCE

6 ft x 5 ft exhibition space and company synopsis and contact details to be include in Conference Preview and delegate pack.

Additional stand representatives/delegates can be booked at a reduced rate of £150+VAT (max 2). Additional seats for the President’s Dinner available upon request.

The Institute of Water 2014 Annual Conference At-Bristol Science Centre, Bristol

At-Bristol 5-6 June 2014Science Centre, Bristol 5th and 6th June 2014

*£2,000+VAT for non-Company Members

Delivering great service in the water industry

Conference Hall

Glasgow Clyde College

Cognica

FWR

ATA

Technolog

This could be your business

Cloaks

1

GPS

Saint Gobain

Calm Solutions

Registration

Catering Catering Catering

Primayer

Aqualogy

Driver

Watertrain

Stonbury

Catering Catering Catering

This could be your business Outside Terrace

Exhibition Packages

We’d love to have your business exhibit at the Institute of Water Annual Conference 2014. For further information or to make a

booking please contact Dan Barton, Marketing & Communications Manager: Book £1,500+VAT* inc.

1 delegate place and complimentary seat at the President’s Dinner now! dan@instituteofwater.org.uk / 0191 422 0088 / www.instituteofwater.org.uk Institute of Water, 4 Carlton Court, Team Valley NE11 0AZ

6 ft x 5 ft exhibition space and company synopsis and contact details to be include in Conference Preview and delegate pack.

Additional stand representatives/delegates can be booked at a reduced rate of £150+VAT (max 2). Additional seats for the President’s Dinner available upon request. *£2,000+VAT for non-Company Members

BOOK NOW

We’d love to have your business exhibit at the Institute of Water Annual Conference 2014. For further information or to make a booking please contact Dan Barton, Marketing & Communications Manager: dan@instituteofwater.org.uk / 0191 422 0088 / www.instituteofwater.org.uk Institute of Water, 4 Carlton Court, Team Valley NE11 0AZ

EXHIBITOR PROFILES Aqualogy Aqualogy is dedicated to providing innovative products and services from around the world to the UK water, commercial and environmental sectors, specifically in the areas of industrial water, water networks, remote metering and sludge management.

Our focus is on improving efficiency through the use of advanced technologies and encouraging greater commitment to innovation through ongoing R&D projects in the area of water cycle management.

Aqualogy is the global technology and

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solutions division of Agbar, one of the world’s largest water and wastewater companies, with specialist products, services and expertise available across the entire water cycle. Our pioneering and innovative technologies provide a range of services and solutions to both the water and commercial sectors, offering more effective operation methods and successfully reducing costs, energy and water consumption.

operates a range of companies with immense knowledge of all processes in the water sector, Aqualogy aims to meet and adapt to the challenges our customers face to help them achieve greater profitability.

As part of a leading international water and environment organisation, which owns and

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2014 Annual Conference Preview ATA Recruitment ATA Recruitment specialise in providing recruitment solutions across the Water Industry within the UK.

by our wider business ensures ATA is well placed to offer bespoke recruitment solutions, including;

With a team dedicated to supporting principal contractors and their associated supply chain within the water industry, ATA Recruitment has extensive marketplace knowledge and networks. As such, our clients benefit from access to the best candidates in the market, whilst candidates looking for work can be confident of ATA’s routes to the best career opportunities in the sector.

■ Search / ‘Headhunt’ services

Having built a reputation providing solutions in engineering and technology markets, ATA Recruitment has an exceptional track record supplying candidates from allied sectors to both the product supply chain and main contractors supporting the AMP frameworks.

The breadth of skills and resources accessible

■ Campaign management for project set up ■ Interim / Contract appointments ■ Advertised Selection ■ On-site managed service We recruit across both MECIA and Civil Engineering with in the sector, from precontract through to project completion including:

■ Commissioning ■ Maintenance ATA is experienced in placing mid to senior level candidates in contract and permanent positions throughout the UK and globally, within these disciplines.

To discuss any of your recruitment needs or to find out more, please contact us on: 0333 0112 046 www.ata-recruitment.co.uk info@ata-recruitment.co.uk

■ Design and Development ■ Process ■ Procurement ■ Commercial ■ Project/Site Management

COGNICA COGNICA is a UK based company providing services, systems and consultancy centred on the efficient collection, collation and delivery of information.

Our mission is to ensure that information is delivered on-time, is at an appropriate level for the job and meets all the requirements of the end user.

COGNICA has extensive experience in the management of both asset and project related data and documents. Our collation and delivery systems are widely deployed, and our customers include many of the largest construction companies and major Utilities.

Come and see our advanced innovative service and tools and explore new ways to present O&M Information to site teams in the Construction and Utility Industries.

companies looking to utilise BIM at the next level, as a management tool for processes and facilities.

Discover how COGNICA can support

Driver Project Services Driver Project Services is part of the Driver Group, a global company providing consultancy services to the engineering and construction industries since 1978, with offices across Africa, Americas, Asia Pacific, Europe, and the Middle East.

completion and the agreement of final accounts, offering a true ‘cradle to grave’ service.

Driver Project Services provides customer focused project control solutions to engineering and construction companies both nationally and internationally.

We can assist with pre-contract preparation including measurement services (bills of quantities) for both civil engineering and construction projects. Tendering, procurement, change management, and contract administration throughout the build phase.

We deliver commercial management, quantity surveying, planning, and project management services throughout a project’s lifecycle.

Depending upon our client’s requirements, we can provide short or long term support, often by fully integrating our staff within our client’s existing team.

With over 300 staff, we can support our clients from project inception through to

Our people are vastly experienced and bring a passion for successful project delivery. They

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also benefit from in-house access to leading industry experts.

With all the skills and expertise sourced from within one organisation and coordinated through our experienced management structure, Driver Project Services offer customers a reliable professional service.

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EXHIBITOR PROFILES The Foundation for Water Research The Foundation for Water Research (FWR) is a membership-based registered independent charity dedicated to education and information exchange.

Our vision is a society well informed on water and related environmental matters, one whose citizens are knowledgeable about the issues affecting the sustainable management of water and thus empowered to contribute to environmental stewardship.

Our mission is to advance the education of the public in the science, engineering and management of water resources, water treatment, water supply and use of water, the collection, treatment and reuse of wastewaters, the water environment in general and related subjects.

FWR brings together and disseminates knowledge, making it widely available by:

■ Maintaining a comprehensive website in an easily understandable format;

■ Producing Reviews Of Current Knowledge, Guides and Newsletters on water topics in 'plain English';

■ Providing an enquiry service on a wide range of topics relating to the water environment;

■ Publishing and disseminating research reports and papers;

■ Training delegations of foreign water professionals on European Water Legislation.

■ Organising forums on water environmental topics ■ Hosting a Pilot Catchment as part of Defra’s Catchment Based Approach Pilot Programme ■ Managing and operating a Water Framework Directive Information Centre (WFDIC)

Glasgow Clyde College Water: perhaps our greatest natural resource, yet to deliver the quality demanded at an economic price requires a massive infrastructure. Glasgow Clyde College offers unique training for a unique industry, across the United Kingdom.

Glasgow Clyde College has been delivering water operations training to large water companies and their employees across the UK for over 30 years. We have developed

our qualifications to support the continuing professional development (CPD) of water and wastewater employees, through the expertise of our teaching staff and partners.

training@glasgowclyde.ac.uk glasgowclyde.ac.uk

Packages are tailored to your requirements.

We deliver training in a location that is convenient for you, anywhere in the UK, or at our headquarters in Glasgow.

For further information, or to apply, contact 0141 272 3331 or

GPS PE Pipe Systems GPS PE Pipe Systems: A market leading manufacturer of high performance polyethylene (PE) pipe systems for the water industry.

As part of the global Aliaxis Group GPS is a leading polyethylene pipe and fittings manufacturer in the UK with a heritage of over 100 years with a global reach with products being sold in more than 60 countries across five continents.

With an outstanding commitment to innovation, GPS have an enviable track record involving some significant firsts in the UK water industry, including ProtectaLine, a PE pipe suitable for burial in

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contaminated soil, Excel 3c that eliminates expensive chlorination processes during the installation and commissioning of new mains and “New Blue”. These and other innovations combined with a manufacturing excellence enable GPS to deliver the best possible solutions and service to their water utility partners.

With a project portfolio of success including Victorian Mains Replacement in London, “Huyton” refurbishment, the Boston to Covenham relief scheme in Lincolnshire, Vyrnwy Trunk mains in North Wales, and the Hengrove Park restoration scheme in Bristol to name a few, GPS can confidently assert that no other company has done so much to

develop the use of polyethylene pipe systems in the UK water industry.

Contact details: T: +44 (0)1480 52121 www.gpsuk.com F: +44 (0)1480 458829 Twitter: GPS_PE_Pipes E: enquiries@gpsuk.com

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2014 Annual Conference Preview Complete Asset Life Management Group Ltd We identified gaps in the Water Utilities Market a couple of years ago, mainly that IT companies supplying systems are unable to satisfy client operational requirements and operational suppliers are unable to satisfy client IT requirements.

We identified that these contribute to inefficiencies which lead to increased costs and decreased data quality which can have a severe impact on clients. We saw an opportunity to bring innovative and bespoke solutions to the market to address these problems and to this end Complete Asset Life Management Ltd (CALM) was formed in August 2011. We now have our head office based in Preston with additional bases in Glasgow and Chesterfield and provide services to blue chip companies including Amey, United Utilities, Severn Trent Water, North Midland Construction and Manchester Airport to name

but a few. The business now employs around 50 people and has an order book of £4.2 million for 2014 in only our 3rd year of trading.

CALM provide dedicated operational services including the supply of engineers to Survey and Inspect assets all over the country with real time data flow coming from our in-house designed mobile app’s and platform systems to trend and report on the data collected from site. Other services we offer are integrated dynamic scheduling, 3D drawing, Auto-Cad, CCTV hosting services and basically anything that helps you to efficiently manage your assets.

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App Development (Bespoke) Data management software (Bespoke) Data reporting software (Bespoke) Data analysis software (Bespoke) Site planning software (Bespoke) Programme management Site surveys Site Inspections 2D & 3D CAD drawing services Other services including Waste Water infrastructure; design, estimating, investigation, cleaning, CCTV survey and modelling.

CALM Service Offerings: 1 Cloud hosting 2 Data hosting software (Bespoke) 3 CCTV video hosting software (Bespoke) 4 Site data capture software (Bespoke)

Primayer Primayer utilises innovative technologies to form an integrated approach to water system management offering a wide choice of products to meet both routine and complex applications. One specialisation is a highly effective range of equipment for the detection and location of water leakage and unaccounted for water. Other systems provide for efficient data collection for improved network management. Over the last 15 years, Primayer has developed into an international organisation meeting the needs of the water industry and offering solutions for the following areas:

■ Acoustic leak detection/location equipment – latest digital and analogue systems.

■ Correlating logger technology – combining detection and location into world leading performance.

■ Remote data collection systems – efficient management via web monitoring, GSM and GPRS.

Kingdom, plus offices in France, Malaysia and India. Our design team adheres to the highest standards of best practice at all stages of the manufacturing and quality control process, and continually pioneers new products and systems maintaining Primayer as a leading provider of technology for the water industry.

■ Multi application data loggers.

■ Flow monitoring and ancillary equipment.

Primayer has modern design and manufacturing facilities in the United

Saint-Gobain PAM UK With a long and proud UK heritage, Saint-Gobain PAM UK Ltd is the premier supplier of innovative ductile and cast iron products to the water, construction and utilities industries, infrastructure and civil engineering projects. They are the market leader in the supply of: ■ Ductile iron water and sewer pipes, fittings, valves, couplings and adaptors ■ Ductile iron access covers and gratings Cast iron soil and drainage and rainwater systems ■ In the UK and Ireland, Saint-Gobain

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PAM operates out of three locations: Ilkeston, Derbyshire; Melton Mowbray, Leicestershire and Telford, Shropshire and has around 400 employees.

Saint-Gobain PAM UK is the UK arm of SaintGobain PAM, the international pipelines company, which employs around 9000 people and generates annual sales of £1.2 billion in over 120 countries. Together they form part of the Saint-Gobain Group, founded in 1665, now one of the world's leading multinationals and the world leader in designing, manufacturing and distributing building materials which operates in 64 countries and employs 191,500 people across four sectors; Construction

Products, Innovative Materials, Building Distribution and Packaging.

Saint-Gobain PAM UK are committed to sustainable and ethical development in all aspects of their business. Made from greater than 80% recycled material and 100% recyclable at the end of their long life, both ductile and cast iron provide a cost effective solution whilst protecting the environment.

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EXHIBITOR PROFILES Stonbury Stonbury are a specialist contractor to the water industry, operating from 4 regional offices. Currently holding 5 and 10 year framework contracts with 10 of the UK’s largest water companies. These contracts are for the repair, refurbishment and maintenance of service reservoirs, water towers and associated structures. Stonbury also carry out similar works for all of the other UK water companies and their civil engineering partners.

With extensive practical knowledge of high performance repair and coating systems, Stonbury have established a reputation second to none on both new build and refurbishment schemes within the water industry.

Our works include the following: investigation & testing, cleaning & chlorination, refurbishment/repair of concrete & steel structures, waterproofing, corrosion protection, repairing & lining digesters & sludge tanks, M&E, plus fabrication/ installation of access manways to surge vessels or complete replacement, high security hatch covers, ladders, landings, handrails & walkways. Our scope of services also include a full civil engineering capability, able to undertake all minor civil engineering schemes for our water industry clients.

Embracing all current Health & Safety standards and legislation with a special regard to environmental issues. Fully certificated as a supplier on UVDB Verify, with a fully integrated Company Management System compliant to internationally recognised ISO 9001:2008 Quality, ISO 14001/2004 Environmental & OHSAS 18001/2007 Health & Safety Management Systems.

Stonbury are committed to carrying out all services to the highest standards of quality and integrity to offer total customer satisfaction.

Technolog Limited Technolog offers over 30 years' experience in the design and manufacture of battery powered data loggers and pressure control products for the utilities. The product range is complimented and supported with a range of local and web-based software solutions. Technolog products use the latest technologies and innovation to facilitate efficient management of water networks.

Technolog are committed to producing quality products designed to withstand harsh environments at attractive prices. Our range includes the Cello GSM SMS/GPRS logger featuring frequent data transmission, two

way communication and sophisticated alarm regimes. Variants are available for both clean and waste water applications. The Regulo electronic PRV controller provides flow, time and complex closed loop control options.

Technolog takes great pride in the level of customer service it offers and has a team of sales and support engineers dedicated to the water industry. www.technolog.com

The success of any monitoring scheme depends on reliable data collection.

Technolog have developed two data centres with an architecture specifically designed to collect large amounts of data from our remote read products. We offer a complete end to end data service which allows fast, reliable data collection and facilitates effective network monitoring.

Watertrain Watertrain is the foremost provider of Water technical training interventions in the UK utility sector The Watertrain brand is now well established in the UK provider market both with clients and other key industry stakeholders This has been achieved by overcoming the traditional approach to technical training in terms of high quality provision and careful attention to the clients needs, augmented by a core strength of technical expertise Watertrain provides a level of service not seen before in this market and strives to

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maintain a high quality delivery ethos backed by dedicated Account Management

comprehensive technical training service provision available in the water sector.

Providing appropriate interventions is achieved through a mixture of Watertrain’s own highly skilled employees and those working within the service partner organisations.

Watertrain are already working with most of the major water companies in the UK and the company is excited about responding to the challenges presented by the significant changes to the regulatory frameworks from 2015 onwards.

Watertrain offers a range of bespoke offerings to the sector as a credible alternative to standard short course provision. This coupled with the delivery of Apprenticeships and other national qualifications and new Level 4 offerings marks out the brand as the most

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2014 Annual Conference Preview

SAINT GOBAIN EVENING Thursday 5th June 2014 The Institute of Water is pleased to bring you ‘An Evening with Saint Gobain’.

This notable feature of our Conference comprises an informal light hearted evening complete with entertainment, food and drinks. The night is often a mystery and Guests can end up anywhere, doing anything. Further information will be made available on Day 1 of the conference. Book early for this one as places are limited. All proceeds from the evening go to WaterAid. £15 : BOOK YOUR PLACE FOR THIS EVENT AT WWW.INSTITUTEOFWATER.ORG.UK

PRESIDENT’S DINNER Friday 6th June 2014 Join us for the 2014 President's Dinner Dance which will be held at the Bristol Marriott Royal Hotel, Bristol, sponsored by Kier. This black tie event will see guests enjoy fine food, drinks and entertainment amongst water industry peers, friends and colleagues.

Sponsored by

The evening will see a number of awards presented, including: The Institute of Water National Innovation Award in association with Thames Water The National Innovation Award gives a much needed spotlight for the many innovative companies in the water sector to demonstrate their excellence and is just part of the commitment the Institute of Water is making to promote the right cultural environment and encourage pride in the sector.

Over the last year each Area of the Institute of Water has held its own Innovation Award, and the finalists from each have been put forward to this award.

The Institute of Water President’s Cup The Institute of Water has built its foundations on the professionalism of its members, and the passionate commitment of the eight volunteer Area Committees who run the regional activities. By giving their personal time and energy, they create unique opportunities for Institute of Water members to see behind the scenes in the industry and to have access to the very best people in the sector. The President’s Cup recognises that commitment and is awarded to the Area with the largest percentage increase in members from one National AGM to the next.

The Institute of Water Allen Bolton Award Allen Bolton was the founder member of the Institute of Water. Allen spent a lifetime in the service of the water industry and served in every office of the Institute at some point in his long career. Allen died in 2011 and this award has been established in memory of him and in recognition of all that he did for the Industry and the Institute.

The Institute of Water Continuing Professional Development Award CPD is one of the components of a successful career and our Corporate Members have given an undertaking to maintain their competence throughout their career. Each year we ask a sample of those members for evidence of their CPD and the best submissions are considered for our Annual CPD Award which is also open to members of any professional body to enter.

The WaterAid 2014 Award for Outstanding Achievement This special award is to celebrate exceptional commitment to transforming lives by improving access to safe water in the world’s poorest communities and will be presented to a person who has shown outstanding commitment to WaterAid in terms of influencing and fundraising, both within their company and individually. £95 : BOOK YOUR PLACE FOR THIS EVENT AT WWW.INSTITUTEOFWATER.ORG.UK

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Fastflow Pipeline Services Limited A new direction in water networks

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When it comes to water infrastructure, your ducks may be in a row but are they heading in the right direction?

Over 22 years ago, Fastflow was launched to provide innovative, efficient, customer focused water infrastructure services to the UK water sector.

We took to the challenge like a duck to water.

Since then the sector has witnessed increased consolidation and rationalisation but we have maintained our independence and by providing specialised, leading-edge services, given clients an alternative direction.

Every day we deliver excellent infrastructure services through the use of trenchless technology. Our work management system incorporates mobile field technology that provides real time electronic data interchange with clients’ systems.

Then there’s our award winning trunk mains cleaning process, which requires fewer excavations and uses just a fraction of the water consumed by conventional spray cleaning methods – saving time and money while reducing risk and environmental impact.

Services include:

• Investigation

• Mains cleaning and rehabilitation

• Planning

• Leakage control

• Design

• Reinstatement

• Installation

• New connections

• Infrastructure maintenance

• Metering and repairs

To find out more about a new direction for water networks, visit

www.fastflow.co.uk or call us on +44 (0) 191 415 7744

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