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Health and wellbeing Taking the healthy approach to business success - page 24

Chamber Business Awards 2011 Find out this years winners - page 16

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Contents d wellbeing Health an h to thy approac Taking the heal - page 24 ess business succ

ess Awards 2011 16 Chamber Busin winners - page

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Find out this years

Business Direction

published by


First word

38 Conference Worcestershire


Chamber news

39 Destination Worcestershire


Business news

40 Chamber events


2011 September/October


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Issue 3

HWCHAMBER.CO.UK Business Direction, Herefordshire and Worcestershire Chamber of Commerce’s 60 page, full colour bi-monthly publication. Designed and produced by business people for business people. Distributed to 6,000 businesses including selected retail outlets and Tesco stores across Herefordshire and Worcestershire.

EDITOR Kelly Betts 0845 641 1641 ext 213


11 Education

42 Commercial property

15 Member benefits and solutions

45 Business news

16 Chamber Business Awards 2011

47 Business news

19 Environment

49 Business news

21 Policy

50 International trade

23 Enterprise Zone

53 New members

24 Cover story: Health and Wellbeing

55 Business news

36 Training

58 Movers and shakers

17 24

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FEATURE EDITORS John Dean & Francis Griss

SUBSCRIPTIONS Tel: 0845 641 1641 Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire and Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

Welcome to September/October edition of Business Direction In July we celebrated the quality of the businesses in our two counties at our annual Chamber Business Awards at the Worcester Cathedral. The calibre of entries was as always of a high quality however, on the evening we declared 11 companies as category winners and one company was deemed overall Business of the Year. More about the winners can be found on page 16 and 17. The next stage in this process is that our companies go on to compete in the West Midlands Regional Awards which are announced during September and then the regional winners awards compete in the British Chambers of Commerce national Awards which are announced in November. Well done in particular to H Weston & Sons Ltd who are our Business of the Year and in particular to Helen Thomas, who continues to oversee the development of a company which goes from strength to strength. It was particularly pleasing on the night to support the Prince’s Trust and once again the business community which contributed a significant amount to this worthy cause.

The business community in our two counties is showing nervous optimism and growth. We have seen that manufacturing companies and exporters are doing well and we are also seeing an improvement in construction. We hope that this continues and I urge you to contact the Chamber Team if your company requires any support. The Chamber also continues to work closely with Local Enterprise Partnerships to ensure the business community is best served. Finally, in this edition we are looking at Policy, Health and Wellbeing all of which are vital to productive businesses and the local business community. Enjoy this edition and as always your feedback is welcomed.

We continue to remain in a busy period for events at the Chamber and have added a number of new events recently to the programme; two that I would particularly like to mention are the Manufacturing Forum (you can find out more on page 40) and the new Redditch Networking Breakfast, which we look forward to repeating.

Our Patrons are:


September/October 2011

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Business Direction published by Herefordshire and Worcestershire Chamber of Commerce


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Chamber News

Images from last years Expo


WORCESTERSHIRE BUSINESS EXPO 2011 Thursday 6 October 2011 9.30am - 3.00pm Sixways Stadium, Warriors Way, Hindlip, Worcester, WR3 8ZE All businesses across the region are invited to meet, connect and network at the Worcestershire Business Expo. The event takes place on Thursday 6 October at the Sixways Stadium and offers an opportunity for all businesses, regardless of membership to the Chamber, to come and forge new partnerships, share knowledge and best practice, and soak up a stream of invaluable advice.

Agenda 8.30- 9.30am – Networking Breakfast - £17.50+VAT Members £35+VAT Non members 9.30am – Exhibition Opens 10.00am Seminar – International Trade, Going Global – Developing Overseas Markets Jim Clark, AMS Group Ltd & Linda Smith, UK Trade and Investment 10.30am Workshop - FindItInWorcestershire Find out how finditinworcestershire works, how you can benefit from local networking and how you can increase your business profile.

11.00am Key Note Speaker – ‘Life After Death’ – How to gain success from failure in business! Peter Roper, Positive Ground 11.30am Workshop - Internet Marketing - Creating sales and sales leads through the web. Iain Coplans, QuickWins Marketing 12 noon Seminar – 10 Things you should know before getting your business on the Web Ben Barnes, NinetyFive Creative 12.30 – 1.30pm – Networking Lunch - £25+VAT Members £45+VAT Non members- sponsored by e-response. 2.00pm Workshop - The health of your people is a barometer for the real health of your organisation. Mark Hamilton Taylor, MHT Life

BOOK NOW! FREE SEMINARS AND EXHIBITION AREA Stand Hire £200+VAT Members, £300+VAT Non members Networking Breakfast 8.30 - 9.30am £17.50+VAT Members, £35+VAT Non members Networking Lunch 12.30 - 1.30pm - £25+VAT Members, £45+VAT Non members Booking essential, for more information visit or contact the Events Team on 0845 641 1641 or email

Sponsored by Nexus in partnership with Worcestershire County Council

The aim of the event is simple - to provide inspirational speakers, to network, collaborate, learn and promote businesses of all sizes. 04

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Jack Roughan has just completed his studies at New College Worcester. Jack is partially sighted and struggles to see objects in the distance, details and things very close up. He is also affected by bright lights but despite this has proved to be a very talented artist.

To raise awareness of the ability of visually impaired children and raise money (he is hoping at least £500) for New College Worcester, Jack has decided to auction a piece of his work entitled ‘Metal Insects’ in a Landscape. The work will be on display at the Crowther Beard stand at Worcestershire Business Expo at the Sixways Stadium on Thursday 6 October 2011. Bids are to be made to Anne Priestly at New College, John Painter at Crowther Beard, or Sarah Davies at Worcester News and will be opened at the Expo at 2pm. Jack’s art talent was not the only thing that was discovered whilst he was at New College Worcester, a PE teacher noticed his athleticism and potential and he now represents GB at a number of national and international events in the classification of T12 (VI category). For more information on the auction please contact John Painter at or on 01905 454854.

September/October 2011

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Business News

GLOBAL FIRM STAYS LOCAL FOR MARKETING EXPERTISE Atlantic International Freight Services Limited has appointed Nexus Creative as its strategic marketing partner.

Freight forwarders Atlantic International takes its next step forward with Nexus Creative.

Nexus Creative will become the official marketing supplier for the global freight management specialists and will be responsible for the development and delivery of the company’s annual marketing strategy. Colin Foxall, Nexus Creative’s Commercial Director explains: “Atlantic International operates a highly successful freight management service with an international reach. The company, has only been in operation for three years and yet has a turnover of £3 million, is renowned for its expertise in managing freight movements worldwide, in particular to and from the US and Asia, via ocean or air. With its established network of international contacts, it can manage the whole transportation process from start to finish, ensuring peace of mind for the customer.” Nexus Creative will be responsible for

raising awareness of Atlantic International through an integrated communications campaign that is expected to include a number of targeted online strategies, including search engine optimisation and direct digital marketing. /

REJOICE AND SING!! Two of Bach and Mozart’s best loved works will be performed in great voice by the 240 singers of the Midland Festival Chorus in Worcester Cathedral on Saturday 8 October 2011.

As well as the two choral works, Rejouissance will perform Bach’s Orchestral Suite No. 3 in D, which includes the famous ‘Air on a G String’. The professional soloists are Claire Ormshaw (soprano) Victoria Simmonds (mezzo-soprano), Harriet Goodwin (contralto), Ben Alden (tenor) and Stephen Varcoe (baritone). Tickets start at £8.00. To book tickets please call the Worcester Live box office on 01905 611427.

The whole choir at Worcester Cathedral

This partnership of Kingspan Insulation, E.ON, Wetherby Building Systems and Entec UK triumphed at the 2011 Excellence in Recycling and Waste Management awards ceremony which took place at the newly-refurbished Savoy Hotel in London in May. The award for Best Waste Management Initiative in the Commercial and Public Sector recognised the work undertaken by the partnership. The team at Kingspan Insulation were extremely delighted that the entry put forward by E.ON was successful, especially as the project partnership was not based on a commercial agreement but resulted from the interest of key personnel in each company to develop a more sustainable approach to waste management. There has also been some more recycling activity at a local level with funding provided by the Kingspan Insulation Community Trust to pupils at Lady Hawkins School, Kington, for the purchase of six purpose-built recycling bins to be placed around the school; three for plastic bottles and three for cans.

The theme and deadline for the next two editions are: November/December 2011 Theme: Global Markets and Entrepreneurship Deadline: 1st October January/February 2012 Theme: Collaboration and Networks Deadline: 1st December If you have any press releases or articles please send them to

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Kingspan Insulation has not only been busy recycling waste from its Pembridge factory, but with a new partnership scheme it has been diverting construction site waste from landfill to energy recovery via its innovative waste take-back scheme.

Remember that most of our waste is recyclable, and what may seem like rubbish to you could become a brand new plastic bottle, tin or newspaper instead of ending up at the tip. The teamwork that won the Waste Management Award, and the sterling efforts of the pupils at Lady Hawkins School just go to show that it only takes the actions of a few people to make a big difference to the amount of waste we end up sending to landfill.

The Midland Festival Chorus, which uniquely performs together once a year, brings amateur singers to Worcester from all over the UK and Europe, singing this year with professional period instrument orchestra Rejouissance. Local singers, including school pupils, students and their teachers and people of all ages and strands of the community will sing together, led by internationally renowned conductor Malcolm Goldring. They will perform Bach’s Magnificat and Mozart’s Great Mass in C Minor.


Lady Hawkins School received funding from the Kingspan Insulation Community Trust for the purchase of six purpose built recycling bins to be placed around the school grounds; three for plastic bottles and three for cans


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Apprenticeships with South Worcestershire College

If you are interested in employing an apprentice, it couldn’t be easier. South Worcestershire College has an excellent track record delivering successful Apprenticeships and we make it as simple as possible for employers. We now offer Apprenticeships in: • • • • •

AAT (Accountancy) Administration Children and Young People’s Workforce Customer Service Domestic Heating

• • • •

Hairdressing Health and Social Care Land Based Service Engineering Motor Vehicle Engineering

If you are interested in speaking to someone about Apprenticeships or want to find out more about the Apprenticeships offered by South Worcestershire College, visit or contact the SWC Apprenticeship Team on (01386) 712690 or email

it couldn’t be easier How it works... for Olivet residential, nursing care home. Christine Furniss, the Care Home Manager, expresses her satisfaction of the College as follows: “SWC has been the best provider to the organisation - staff felt the assessors really knew their stuff and they felt supported at all times” The Skills for Care Workforce Development Strategy is to provide a capable, confident and skilled workforce. Nationally, demand for care and support will continue to increase. There is a refocused support for the development of apprenticeship programmes to provide high quality training opportunities for young people and adults. SWC are supporting this strategy and will continue to provide the Level 2 and Level 3 Diploma in Health and Social Care as work based provision along with a Level 2 Apprenticeship and Level 3 Advanced Apprenticeship programme. For further details of these programmes contact the SWC Apprenticeship Team on (01386) 712690, email or visit our website

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South Worcestershire College

Evesham Campus, Davies Road, Evesham, WR11 1LP Malvern Campus, Albert Road North, Malvern, WR14 2YH

26/8/11 10:18:44



Business News Absolute essentials for the growth company (article Five of six)

Use the ‘Absolute essentials’ project to improve your business performance in 2011 and help us to raise £2011 for Noah’s Ark Trust, our local charity supporting bereaved children Amount raised after first four articles in this series = £1520

By Tim Kidson

Business Direction issue:

partner in TKA, Speaker, Consultant, Chair of the Herefordshire Directors Forum

So, you have agreed the Bull’s Eye for your business (article one), you have discovered your Key Change Project (article two) in order to Clarify Direction. You have completed the directors’ appraisals, (article three); you have now conducted both Customer and Staff Surveys, (article four) the most powerful ways to Develop Trust. Now it is time to Enhance Performance. This is where we use the Kidson Diagnostic Wheel with eight segments. The first segment is Research and Development, then Product and Service, followed by Contemporary Marketing, Selling, Finance, Purchasing, Admin / IT and People. These are the eight jugular areas of any business. Someone on the Senior Management Team needs to take responsibility for each of the eight areas. Theoretically the

Jan / Feb

The most powerful way to Clarify Direction: the Bull’s Eye process

Mar / Apr

To hit the Bull’s Eye you need to know what your Key Change Project is

Managing Director overseas the wheel but in practice, especially with SME’s, the MD also takes responsibility for certain segments too.

May / Jun

The most powerful way to Develop Trust is the Directors externally facilitated 360 degree appraisal!

July / Aug

Staff, stakeholder and customer surveys? What do you do with the results?

Once we know who is responsible then it is time to agree SMART Key Performance Indicators (KPI’s) for each segment. We need KPI’s at the business, team and individual level because that is how you get everyone on the payroll in alignment with the Bull’s Eye for the business.(article one)

Sept / Oct

Set Key Performance Indicators for each of the eight jugular areas of the business

Nov / Dec

Innovation and creativity right across the board – that’s how we develop and sustain competitive advantage

If you would like a review of the Kidson Diagnostic Wheel call Tim Kidson now. All proceeds to Noah’s Ark Trust

If someone belongs to the SMT but doesn’t have personal responsibility for any business KPI’s, then they shouldn’t be on the team! For further information or to view previous articles contact: 01432 354136 or 07887 842126

WORCESTERSHIRE DESIGNER’S INNOVATIVE PRODUCT ACHIEVES THE LARGEST EVER ORDER ON THE APPRENTICE! Derrick Barker, Managing Director of JMDA Designs, saw the culmination of many years of tenacity, determination and belief in his invention the Booster Back Pack when it was featured on the latest series of BBC’s The Apprentice.

Derrick Barker says “The success of the Boostapak is a fantastic showcase for Great British Design, proving to the world that Britain is still at the forefront of innovation”.

The Booster Back Pack is an ingenious child’s car booster seat housed within a backpack, ensuring that the child always has access to a safety device when travelling. The Apprentice candidates saw its potential as they pitched the Boostapak to major French retailer La Redoute, who went on to place an order for 214,000 euros, the largest order ever seen in the Apprentice Boardroom.

“The success of the Boostapak is a fantastic showcase for Great British Design, proving to the world that Britain is still at the forefront of innovation”. Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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SUPPORT FOR GROWING CUSTOMER BASE Malvern Instruments has established Malvern Instruments Canada, a new direct entity that will support Malvern’s expanding customer base in Canada. “Establishing direct operations through Malvern Instruments Canada is an exciting development,” said Brian Dutko, President of Malvern Instruments Inc. “Malvern’s business in North America is enjoying rapid growth and the Canadian market has always been very important to us. This additional investment in people and resources will enable us to provide the highest level of support and response that Malvern customers across the globe have come to expect.” “Our customers in Canada have always benefitted greatly from having access to Malvern’s web-based learning opportunities, and also our webinar program which has been running since 2001, and have become comfortable working directly with Malvern’s technical teams. The new organisation offers many new benefits including support and training delivered directly by Malvern, and a more streamlined procurement process for purchasing consumables and accessories.”


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Business News

3D PRINTING IN WORCESTER 3D printing is the newest buzz in the manufacturing today, although the technology has been around for a while it has had limited potential and has been quite costly. Now Warndon based Stanford Marsh have installed an HP Designjet 3D printer in their Worcestershire showroom for demonstration purposes, having being picked by HP as one of only a handful of specialist UK suppliers.

portfolio of CAD software for the manufacturing space and helps our customers dramatically reduce their time to market, manufacturing mistakes and ultimately cost” Contact Stanford Marsh for a demonstration.

HP’s 3D machine churns out solid plastic models using Fused Deposition Modeling (FDM) technology, turning three-dimensional CAD drawings into tangible prototypes by extruding partially molten ABS plastic in extremely fine layers one on top the other, forming the entire 3D model in a single piece as solid object or movable working model.

Mike Ashton, CEO Herefordshire & Worcestershire Chamber, Rachael Thornton, Solictor, Harrison Clark Commercial Dept

NEW HARRISON CLARK SERVICE HELPS START-UPS THROUGH THE LEGAL MAZE Harrison Clark have launched a helpful new service offering straightforward, affordable assistance to entrepreneurs who are setting up their own businesses. The brand new service is designed to support start-up businesses with the main elements involved in setting up a new limited company or limited liability partnership, from general legal advice to handling the often daunting aspects of company incorporation, employment contracts and commercial documents such as terms and conditions, privacy policies and confidentiality agreements. New business owners can see and select the services they need at a dedicated, interactive page on the Harrison Clark’s website: start-up-businesses. Harrison Clark guarantees a swift turnaround on the legal services selected, and their initial advice to start-ups is offered free of charge. To add further value, the law firm also offers access to a range of other expert services that new businesses often need, including debt recovery, banking, tax, accounting and independent financial advice.

Jonathan Marsh, Managing Director was delighted to announce this exciting addition to the product range stating: “The 3D printer compliments our existing

An example of the HP Designjet 3D installed at Stanford Marsh

NATIONAL AWARD RECOGNITION FOR PREMIER PLACES Premier Places have claimed the silver award in the national marketing category of The Lettings Agency of the Year Awards, in association with the The Sunday Times and The Times. Premier Places, beat off stiff competition from letting agencies with over 3,500 offices nationwide to claim the silver award in the marketing category of the The Lettings Agency of the Year Awards. Premier Places is the only agency from across the region to be recognised in one of the national award categories, which took place in London on 7 June 2011.

Dame Kelly Holmes (left) presents the Sunday Times’ Lettings Agency of the Year Silver Award for marketing to Julia Williams, director of Premier Places (centre) while John Boyle, managing director of Homelet (right) looks on.

BUSINESS OWNERS LAUNCH NEW ONLINE RECRUITMENT SOLUTION Two Worcester based business owners are celebrating the launch of their new online recruitment solution, Business owners, Adam Laidler and Tom Leavesley felt there was a gap in the market for a low cost fixed-fee recruitment service aimed at SME businesses. The company gives employers access to some of the top UK job boards, reaching millions of job seekers for a one off low-cost fixed fee. Tom Leavesley stated: “We’re really keen to support SME businesses and this is the perfect product if

they want full control of the recruitment process. As business owners ourselves we know the importance of keeping a tight control on costs. We have one client who told us they saved over £5,000 by using instead of a recruitment agency!” In most cases employers get their advert online in a couple of hours and the team at easyvacancy. will help them write a web optimised and eye catching job advert to ensure they get the very best applications.


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September/October 2011

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Business News

sponsored by

WEBBS STUDENTS FIRST TO ACHIEVE NEW HTA GARDEN RETAIL QUALIFICATION Carl Beiersdorf, 25, from Webbs in Wychbold and Tom Oliver, 22, from Webbs, West Hagley have completed the year-long training diploma specific to the garden retail environment.

Carl and Tom receiving their certificates Kathy Scott at the e-Response offices

TAKING THE STRESS OUT OF WORK Hands On At Work recently celebrated its first anniversary in business. Based in Worcester it provides a solution to keep your staff in tip top condition with invigorating on site massage at your workplace. Joining the Herefordshire and Worcestershire Chamber of Commerce has opened up opportunities to meet a wide spectrum of businesses through networking events and seminars and provided invaluable advice and support through their seminars for Start Up businesses. Kathy Scott from Hands On At Work says: “Being a member of the Chamber of Commerce has enabled us, as a

new business, to obtain advice and guidance from other member firms from marketing, accounting and IT perspectives as well as many others. Just recently Borwell Limited in Malvern re-designed the Hands On At Work website making it more efficient to attract future clients.” e-Response Recruitment who have offices in Redditch and Worcester is a regular user of the on-site massage service. Paul Alekna, Director of E-Response, says: “We have been using Hands On At Work for over a year now and we are really seeing the benefit, everyone looks forward to their monthly visit.”

Two employees at Webbs Garden who were the first to pilot the Horticultural Trades Associations (HTA) Diploma in Garden Retail have been awarded their certificates.

Unveiled by Skills Minister, Lord Young, at the launch of the Retail Skills Academy in London, the HTA’s Diploma in Garden Retail was set up to provide successful candidates with a nationally recognised qualification and because it is properly accredited, candidates had access to Government funding to help pay for the course. Jayne Green, Webbs Training Officer said: “We were delighted to be at the forefront for this new diploma. It was a great opportunity for Tom and Carl and for Webbs as a whole to benefit from their learning. We hope they are the first of many at Webbs to undertake the diploma.”

WRAGGE & CO APPOINTS SEVEN DIRECTORS Wragge & Co has appointed seven new directors, boosting its core and key growth practice areas. They are: Helene Adlard

(Commercial Litigation), Louise Clifford (Employment), Claire O’Brien (IP), Jasvir Jootla (Corporate Recovery), Penny Sanders (Financial Services) Kirsten Whitfield (Data Protection

and Freedom of Information). Danhoe Reddy-Girard (Real Estate)

Quentin Poole, Senior Partner said: “Each of these exceptional lawyers has a track record of delivering stand-out

client service, first-rate technical know-how and winning high-quality, high-value work. They consistently demonstrate the commercial flair and innovative approach needed to achieve the best results for clients.” Wragge & Co has no salaried partners and the director role recognises individuals with an exceptional level of experience and skill, who make a significant contribution to the business. Responsibilities can include managing client relationships, business development or leading a particular practice area.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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BDU-Advert2:Layout 1



Page 1

the BUSINESS unit

Helping you to grow your people... THE BUSINESS UNIT at KIDDERMINSTER COLLEGE, specialising in workforce development with: • Competitive costs tailored to budget requirements – access to FREE or subsidised courses • Training delivered by experienced business and industry specialist staff • Open courses and bespoke training delivered at a time and place to suit the business • A wide range of courses including short courses to meet legislative requirements, practical I.C.T skills and professional qualifications. • Apprenticeships We deliver locally and nationally to small businesses and major organisations which include: SECURITY AND SPECTATOR SAFETY TRAINING Chelsea FC, Twickenham RFU, Brands Hatch and the Three Counties Show Ground LEADERSHIP AND MANAGEMENT Brinton’s Carpets, Thomas Vale and Namesco CUSTOMER SERVICE Wyre Forest District Council and Brokencote Hall

The Business Unit, Kidderminster College, Market Street, Kidderminster, Worcestershire DY10 1AB. T: 01562 826501/2 E:

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YOUNG DESIGNER WINS NATIONAL AWARD Worcester student Adam Pettitt has won a national competition for young designers with his iSurf Trolley, an innovative device to transport windsurfing equipment. The Manufacturing Technology Association runs an annual TDI Challenge (Technology Design and Innovation) across three age groups, with Adam winning in the 17-19 category. Bromsgrove School winners: Harriet Jones, Emma Sellers, William Sarjant (Captain), Nick Garvie, Joshua Hutchings, Lydia Cotton

STUNNING WIN FOR WORCESTERSHIRE IN BUSINESS GAME FINALS A team from Bromsgrove School ‘used a tactical approach’ to beat thousands of local pupils nationally at Birmingham’s Metropole Hotel, and secure the top award in the Business Game, where accountants and leaders of industry meet students to tackle real life problems. The success of Bromsgrove School saw them win the £3,000 top award at the National Final in Birmingham. The Business Game is organised by the Institute of Chartered Accountants in England and Wales. Celia Adams, Former Chairman of the ICAEW in Worcestershire, who had masterminded the Worcester event, said: “We are delighted that a local school has won, competing successfully with more than 2,000 students.“

YOU’RE HIRED! Year 10 pupils from The Chase School had to prove they had what ‘IT’ takes, when they visited to take part in Postcode Anywhere’s Internet Enterprise Activity Day. Staff at the technology company hosted a lively business challenge based on The Apprentice and Dragons’ Den, with an internet and enterprise focus. The day’s activities included a challenge where the students had to build a web page to promote an App (software application) of their choice. They had to design it, market it and then present it to a panel of

His invention is a lightweight, folding aluminium trolley designed to carry water sports equipment of any size to and from beaches, lakes and other watersport sites.

The success followed the best-ever Worcestershire heats for the national Business Game earlier this year, as local pupils from across Worcestershire and Herefordshire met business experts to tackle real life problems together.

Adam says: “I am a keen windsurfer, and after seeing my dad try and drag his board and sail out of the lake I wanted to create something to stop that problem. After lots of research I found that there are no good products on the market for a reasonable price that a private windsurfer can use. I didn’t think that I could win this competition, so getting into the final four, from around 100 entries was brilliant, and winning overall was a fantastic feeling!”

In the finals, each Bromsgrove student won £500, a visit to ICAEW HQ at Moorgate to meet with Chief Executive Michael Izza and a dinner. Bromsgrove Business and Economics teacher Roberta Keys said: “The learning experience for the winning team as well as all those teams that took part is invaluable, not to mention the added magic to their forthcoming UCAS personal statements; something teams in the future will value.”

investors including Guy Mucklow and Jamie Turner the two principal directors of Postcode Anywhere. John Palmer, who is Curriculum Leader for ICT at The Chase, said: “Recent evidence suggests that a meaningful experience of the workplace is one of the most important factors in gaining decent employment. We are committed to working in partnership with local employers to ensure that our students are confident, employable and ready to face the future: however technically complex that might be!”

Postcode Anywhere’s Ed Nash (ex Chase student) and Mike Cook share their experience with students from The Chase

If you would like to find out more about connecting your business with local schools contact the Education Team on 0845 641 1641 or email Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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                    

Business News

CORPORATE HEALTH MAKES PERFECT FINANCIAL SENSE Quality employers focus on the health and wellbeing of their staff members in the same way as they do their balance sheets.

sponsored by

A WORCESTERSHIRE CONSULTANT HAS BEEN APPOINTED AS THE FIRST CHAIR OF THE NHS HEALTH AT WORK NETWORK Dr Ursula Ferriday, Consultant in Occupational Medicine at Worcestershire Acute Hospitals NHS Trust and Head of the Working Well Centre in Worcester which provides occupational health and wellbeing services, will keep the Department of Health informed about workplace / employee health matters and will promote best clinical and business practice for delivering health at work services for staff. Comprising 165 NHS occupational health teams, the Network will also act as a forum for the exchange of information, expertise and standardisation of practice and will help co-ordinate service delivery to meet customer need.

Pay rises and bonuses have been in short supply in recent years, so now might be the time to introduce a benefit that both rewards loyal staff and safeguards the interests of your business.

Dr Ferriday is supported by nine other occupational health specialists. Together they will be involving and engaging members in setting the strategy for the network to ensure improved health and wellbeing for all NHS staff.

Private Medical Insurance as a benefit is greatly valued; for employees it delivers peace of mind, the knowledge that immediate medical treatment in a suitable location is available when required. For business owners, it can ensure that employees return to their desks as soon as is possible.

How do you manage the health of your staff? If you would like information or advice on Occupational Health and wellbeing for your company, you can contact Dr Ferriday at the Working Well Centre on 01905 760693 or visit

Private Medical schemes can fit all budgets and cater for all scenarios. For instance, you might choose just to provide core cover, include full or limited out-patient treatment or arrange a scheme with or without an excess.


MEERKAT BABIES BEYOND COMPARE New arrivals at West Midland Safari Park

In short, there is a scheme that can be tailored to suit every budget, company and workforce. English Mutual is the Key Employee Benefits Partner to Herefordshire and Worcestershire Chamber of Commerce.

0845 603 3679

When it comes to comparing Meerkats the new gang at West Midland Safari Park have come up trumps. Not only are they hugely popular with visitors for their unusual and skittish behaviour, but they have also produced three tiny kits that have just emerged from their nest box to face visitors for the first time. The kits have been nicknamed Alec, Sydney and Henrik by staff, they are barely 10cms tall and are gradually making more appearances with their mother in the new exhibit - Meerkat Mayhem - that is situated in the Park’s new African Village.

                     


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 September/October 2011

26/8/11 10:19:32

‘WORCESTERSHIRE WORKS WEll’ With everyone feeling the squeeze in the current economic climate, the business case for improving employee health and well-being has never been more pertinent. Last year, UK businesses spent on average £760 per employee on sickness absence alone. In addition to this, ever growing evidence is proving that a healthier workforce is a more productive and sustainable work force. With this in mind, a new toolkit has been developed to help Worcestershire businesses improve the health and well-being of their work force. The toolkit has been produced as part of the ‘Worcestershire Works Well’ initiative and offers local businesses the opportunity to be accredited for proactively making positive changes.

Works, Sports Partnership, Regulatory Services, Jobcentre plus and Department of Health. The Worcestershire Works Well Toolkit will be available to all organisations of any size, including those from the public, private and the third sector, who are located in Worcestershire. The toolkit will be officially launched at the Business Expo which is to be held on Thursday 6 October 2011 at the Worcester Rugby Club. Worcestershire Works Well representatives will also be on hand at the Expo to answer any queries and provide information. Alternatively, you can contact Vicki Moulston on (01905) 733153 or email

‘Worcestershire Works Well’ is a multi agency partnership that has been formed to develop strategies to improve workplace health and well-being in Worcestershire. Partners include the Chamber of Commerce, NHS Worcestershire Public Health, Wellness

Are you worried about your cashflow? Are you spending too much time maintaining your books? Do you need better information to make the right decision? Do you need a ‘financial cornerstone’ in your business that is affordable? If the answer is yes, speak to one of our highly qualified and professional bookkeepers.

Call us on 01562 519039 or email

A service provided by

KIDDERMINSTER Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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26/8/11 10:19:42

I would personally recommend Panoptic to any Company, Accountant or Financial Director that believe they have no choices when it comes to working capital funding options and getting banks to understand your real needs.

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Maximise your staff’s potential

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September/October 2011

26/8/11 10:19:56

Member benefits and solutions HEAlTHY STAff HEAlTHY bUSINESS Herefordshire and Worcestershire Chamber of Commerce understands the importance of ensuring that your workforce is healthy. The reduction in productivity when employees are off sick can cause serious problems to large businesses and can seriously cripple small to medium businesses. Members of the Chamber of Commerce can access the following benefits designed to keep employees healthy: Health at Hand Advice Line (FREE) A free 24/7 health information service available to you and all of your employees. Available only through AXA PPP healthcare, the Health at Hand free phone information service is available around the clock. Pick up the phone and you can speak, in total confidence, to experienced health professionals any time, day or night, every day of the year!

EMPLOYEE RETENTION THROUGH AN EFFECTIVE BENEFITS PACKAGE Successful and ambitious companies of any size value their employees. They invest time and money in recruitment and, as a result, do not wish to ‘lose’ profitable, high quality staff to other employers. Retention of key personnel is of paramount importance. Aside from salary and a positive motivational working environment, the benefits package that an employee enjoys plays a significant role in the decision making process of whether to stay with their existing employer or to move to pastures new. The offering of pensions, healthcare, life assurance and other flexible benefits creates tremendous opportunity for employers to achieve their goals; to not only recruit and retain the best people, but also to reward and motivate them. The English Mutual Group is a specialist provider of Employee Benefits; supporting the needs and requirements of a large number of corporate clients, from small family run businesses to large, globally recognised household names. The company’s expertise in this field is something of which it is very proud.

As a result of recent economic trends, where employers have been forced to attract, retain and motivate staff through via means other than salary increases and bonus packages and the looming spectre of pension compulsion in 2012 (where all firms will be forced to contribute to their employees’ pensions), the value of employee benefits has never been higher. It is for this reason that the Chamber has partnered with The English Mutual Group to provide members with advice and guidance in implementing and managing an effective employee benefit package. Beginning in September 2011, English Mutual will contact members to discuss employee benefits options and opportunities. They will also be launching an advice line where members can discuss their employee retention issues and look in depth at the package that they offer to their employees.

Westfield Health (£1.10 - £6.35 per employee per week) Members’ employees can reclaim essential healthcare costs up to specified limits based on the level agreed by the employer. In return for employer-paid weekly premiums, employees can claim tax-free lump sums towards the cost of everyday healthcare including dental, optical, therapy treatments and consultation with a specialist. The plan also includes a scanning benefit, which provides fast access to MRI, CT and PET Scanning facilities. These state-of-the-art machines can provide diagnosis of serious illnesses such as heart disease, brain disorders and cancer. For more information on either of these services please contact the Chamber Team on 0845 641 1641 or email

For more information regarding this please contact the Chamber Team on 0845 641 1641 or email

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Health at Hand includes a selection of specialist medical ‘clinics’ with qualified nurses, pharmacists, counsellors and midwives available to give you and your employees the benefit of their experience. They can answer questions and provide valuable help and information on illnesses, treatments and medications.


26/8/11 10:20:23

Chamber Business Awards

Companies honoured at Chamber Business Awards 2011 This year’s Herefordshire and Worcestershire Chamber Business Awards were staged in the beautiful setting of Worcester Cathedral. To celebrate the awards tenth year the theme for the event was business heritage, and to celebrate a special heritage award was presented to the Berrow’s Worcester Journal for Worcestershire and Hereford Cathedral Perpetual Trust for Herefordshire. All winners


Wye Valley Brewery - Medium Business of the Year


Viezu Technologies - Award for Innovation through Technology

Artrix - Community Enterprise of the Year


Overall winners - H Weston & Sons Ltd


Magic Whiteboard - Small Business of the Year


Fish4Dogs - International Trade Award


The Holywell Water Company - Most Promosing New Business



BBR Optometry - Best Employer of a Student or Graduate


3 016

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Malvern Instruments - Large Business of the Year


Environmental Award - Lawrence Recycling & Waste Management

Oakland International - Service Excellence Award

September/October 2011

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Business of the Year sponsored by drpgroup H Weston & Sons Ltd, Ledbury

Westons Cider was established in 1800 and has been produced in the Herefordshire village for over 130 years. Throughout this time the commitment to making the very best quality, traditional cider with a flavour simply busting with fruit. The Overall Business of the Year was selected from all the category winners and judges were looking for an exceptional company that had shown significant growth and demonstrated excellence in all areas of the business. Following their success in the People Development category sponsored by Sanctuary Group, H. Weston & Sons were declared the overall winner due to their clear strategies for growth which had their people right at the heart of it. Helen Thomas, Managing Director of H.Weston & Sons Ltd said: “We have been in business for 130 years and to build on our present foundation it is really important that we develop and encourage our people. We are so proud to have won both these awards. It means a lot to us and we want to be around for many years to come.”


International Business of the Year Fish4Dogs, Worcestershire.

Worcestershire based Fish4Dogs, produce a range of natural food and treats for dogs all made from fish. Judges said that they had developed a real global brand and were very impressive. Graham Smith, Director of Fish4Dogs said: “We are delighted with the award as this brings public recognition for the hard work done by the whole Fish4Dogs team to develop a long term, credible growth strategy which has resulted in rapid export growth over the past twelve months.”


Large Business of the Year Malvern Instruments, Malvern

Malvern Instruments is a leading supplier of analytical solutions for particle characterisation and theology applications. Products help our customers improve product quality, performance, increase productivity and yield. The judges said that the company showed real tenacity in what it does. In developing new products, in looking after its staff and developing its worldwide programme. Paul Walker, Managing Director of Malvern Instruments said: “I am really delighted for the team. We have 250 people working for us in Malvern and what I look forward to most is taking this back to them as they are the ones that make this possible.”


Medium Business of the Year Wye Valley Brewery, Stoke Lacy, Herefordshire

Wye Valley Brewery was founded in 1985. It is a family-run business dedicated to brewing cask-conditioned beer possible and championing pubs as important parts of local communities. The judges said that Wye Valley Brewery had shown real initiative in selecting their market base and had clearly identified where their growth was going to be coming from.

Vernon Amor, Managing Director at Wye Valley Brewery said: “I am absolutely over the moon for me and everybody at the brewery. We are a relatively small business and it really is a collective effort. Can not believe this we are really really pleased.”


Small Business of the Year Magic Whiteboard, Worcester

Magic Whiteboard Limited has been running since April 2006 and own the Magic brand as a sole worldwide and exclusive rights to distribute Magic Whiteboard, Magic Blackboard, Magic Blackout Blinds and Magic Sticky Notes. The judges said that they have experienced impressive growth in the last year and were a real sustainable organisation. Neil Westwood, Magic Whiteboard: “I am so excited that we have won this award tonight because we have worked so hard this year and really grown the business and it is great to be acknowledged for it.”


Most Promising New Business The Holywell Water Company

The Holywell Spring are exclusive suppliers of still and carbonated spring water from Malvern. The judges said that the company had done an excellent job of creating a fast growth brand from nothing and that the business could only go from strength to strength. Rhys Humm, Managing Director of Holywell Water said: “To win this award is an absolute honour, I am delighted for the team who have put in so much hard work. I hope now that we can push our brand forward and be ambassadors for Herefordshire and Worcestershire.”


Best Employer of a Student or Graduate sponsored by The University of Worcester - BBR Optometry

BBR Optometry’s is an independent privately owned primary care optometry practice. The judges said about BBR Optometry that they showed a real commitment to graduates and students in the company and worked with a diverse range of companies. Nick Blake, Director at BBR Optometry said: “We are absolutely delighted to win this award and we have had some fantastic graduates and students come through the company and they are the lifeblood to our continual development and progression.”


The Award for Innovation through Technology sponsored by Central Technology Belt - Viezu Technologies

Viezu Technologies are at the leading edge of vehicle tuning. With programming files and products being developed over 20 years with hands on experience at the cutting edge of engine tuning. The judges said that they were very successful in delivering the whole chain of innovation and producing something that is very attractive and successful in the market. Paul Busby, Chief Executive of Viezu Technologies said: “We’re thrilled to be recognised for our efforts in these areas and I’m sure that with our continued investment and

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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commitment to excellence and quality, we will continue to wave the flag proudly for the West Midlands and the UK.”


Community Enterprise of the Year Artrix

Artrix are a charitable trust that manage the versatile multi disciplinary arts centre in Bromsgrove. The judges said they were the best all rounder in the category who had shown that they were good at fundraising, with a clear vision and strategy for the future who took training and customer service very seriously. Andy Woods, Director of Artrix, said: “Over the years Artrix has secured an excellent public profile as an innovative centre for the creative arts. Earning recognition for our achievements tonight from our peers in the business community is beyond our wildest dreams.”


Environmental Award sponsored by Claridge Nursing Homes - Lawrence Recycling and Waste Management

Lawrence is a skip hire and recycling centre in Kidderminster. The judges said that they had shown a real commitment too ensuring that they had a really ethos of service in the company and many issues were dealt very dynamic, innovative and had achieved great things in protecting the environment. David Lawrence, Managing Director of Lawrence Recycling and Waste Management said: “The awards have provided recognition for the work we have done to increase recycling rates for local businesses across Herefordshire and Worcestershire and gives us added incentive to continue to implement a number of exciting initiatives which will divert even more waste from landfill.


Service Excellence Award sponsored by Arrivista Oakland International

Oakland is a multi-temperature consolidation partner for storage, picking, packing and supply chain management. The judges said that they had shown a real commitment too ensuring that they had a really ethos of service in the company and many issues were dealt with proactively without any drama. Dean Attwell, Managing Director of Oakland International said: “We are delighted to win this. It means a huge amount to the team as I know how much effort they have put it. We have revolutionised our service team this year, developed a new strategy offering exceptional service to our customers and I am pleased the staff have been rewarded for their hard work.”

For more information about the Awards please contact Herefordshire and Worcestershire Chamber of Commerce on 0845 641 1641 or email


26/8/11 13:02:03


WHAT’S IN A NAME? Ian Barber explains why Mercia Waste Management’s proposed Energy-from-Waste plant will be a boost for the local economy. Use the word ‘disposal’ and a number of other words or phrases come to mind - ‘the end of the line’ ‘unwanted’ or ‘of no value.’ Historically that has certainly been true for the management of waste. Our rubbish has been buried in the ground over centuries as the easy and cheap option. Conversely, the word ‘recovery’ conjures up another set of terms – ‘revival,’ ‘retrieval’, ‘improvement.’ ‘Recovery’ sounds and feels good! Economically speaking, we all want to see recovery and an early return to growth, but for the waste industry and its clients, recovery means getting value out of materials that we have consigned to the dustbin. After businesses and households have worked hard, purchased wisely and changed habits to reduce the amount of waste they generate, and have taken advantage of the many services now available for recycling, there is still an opportunity to recover value in terms of energy from the residual waste that cannot sensibly be recycled. That is the essence and purpose of Mercia Waste Management’s EnviRecover Energy-from-Waste facility proposed for the major employment site of Hartlebury Trading Estate. When built, it will take 200,000 tonnes a year of residual waste and combust it to generate electricity; enough to supply a town the size of Kidderminster. Operation of EnviRecover is classed under EU legislation as a ‘recovery’ activity,

and UK legislation considers energy-from-waste as contributing to the generation of renewable energy. By combusting this residual waste EnviRecover will also have the potential to supply direct steam, hot water or even cooling (through adsorption chillers) to local business and industry. Combined Heat and Power, or CHP as it is known, is widely used across northern Europe. In the UK, with

energy costs continuing to spiral, and with growing concerns over our ability to deliver secure indigenous renewable supplies, EnviRecover is too good an opportunity to miss. Through co-operation with local authorities and business organisations, Mercia Waste Management is working to market this unique opportunity to help attract new business investment to Worcestershire. In the short term, of course, the facility has yet to be built, and there will be a great opportunity for local service and equipment suppliers to take advantage of the £120 million worth of investment coming into the area. Construction is scheduled to commence in late 2012. We are confident that Recovery is definitely on the horizon in Worcestershire and Herefordshire. To learn more about the renewable energy opportunity of EnviRecover at Hartlebury, contact Ian Barber, Mercia Waste Management on 01386 443376. In March 2011, Worcestershire County Council’s Planning Committee minded to approve, unanimously, Mercia Waste Management’s planning application for EnviRecover. The application has now been referred to the Secretary of State for Communities and Local Government, for determination following a Public Inquiry which is scheduled for November this year. For more information on EnviRecover, go to www. or phone 01386 443376.


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September/October 2011

26/8/11 10:20:39


sponsored by

T: metnet: 01584 838248 E: W:

FORTHCOMING metnet EVENTS RENEWABLE HEAT INCENTIVE & WOOD FUEL SUPPLY CHAIN OPPORTUNITIES Friday 16 September 2011, 8am -10.30am The Bank House Hotel, Bransford, Worcestershire, WR6 5JD Gareth Williams on the new extension at Caplor Energy

PRACTISING WHAT WE PREACH Local renewable energy specialists Caplor Energy have unveiled a state-of-the-art 40kWp solar photovoltaic system on one of barn roofs at its farm base in Fownhope, Hereford. The experienced Herefordshire company decided to extend the original 10kWp system installed last April with a further 30kWp after the PV performed 12% better than expected. The system, which has an array of 208 panels on the south facing roof, is expected to generate over 30,000kWh a year and provide all the office’s power needs over the course of each year. Caplor Managing Director, Gareth Williams says, “We originally installed a smaller system just over a year ago and we were so pleased with how this performed that we decided to increase the size substantially. It’s a very large investment but the feed-in tariff means that the payback period is likely to be under eight years.” “We are also very keen to reduce our carbon footprint in any way we can, so the added benefits of using renewable energy technologies is very important to us.” Caplor Energy install renewable energy technologies such as solar PV and solar thermal systems to homes, farms and businesses based in Herefordshire and Wales.

We are also very keen to reduce our carbon footprint in any way we can, so the added benefits of using renewable energy technologies is very important to us.”

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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This event will outline the Renewable Heat Incentive and eligible technologies, its tax implications and the opportunities available within the supply chain

ESSENTIAL REGULATION AND FUNDING UPDATE FOR WASTE & RECYCLING COMPANIES Tuesday 27 September 2011, 8am-10.30am Worcester Warriors Sixways Stadium, Sixways, Worcester WR3 8ZE An opportunity to meet your local planning teams and gain information on Waste Management Licensing and Permitting, hear about changes to the Waste Regulations and get an update on current funding opportunities.

LOOKING TO IMPROVE YOUR COMPANY’S ‘GREEN’ CREDENTIALS? Thursday 10 November 2011, 12.30pm – 7.00pm Worcester Warriors Sixways Stadium, Sixways, Worcester WR3 8ZE For a business these days ‘being green’ means so much more. It can mean achieving substantial cost savings through energy efficiency and waste reduction but it can also make a real difference when you are looking to win that all important contract or want to improve your green credentials to attract new customers. To find out more about the technologies available, how you can be more energy efficient and access a whole range of local environmental goods and services, don’t miss this metnet exhibition. To book or to find out more: ring 01584 838248 or email :


26/8/11 10:20:41

Current research shows that employee related theft and fraud is costing business millions of pounds each year. By inviting eminent to initiate an investigation, or simply deploy some integrity testing methods, you could put a stop to these and send your employess a strong and positive message.

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Eminent is confident that it is able to provide the very highest of standards when conducting any enquiry or investigation. Each and every client will receive an individually tailored service to suit their needs.

Tel: 01527 910 971 E-mail:

DOUblE CElEbRATION fOR mIDlANDS OpERATOR OAKlAND INTERNATIONAl Redditch-based multi temperature supply chain specialist in warehousing and logistics, Oakland International, has won the Chamber Business Award for Service Excellence 2011. Oakland’s win was in recognition of the extraordinary lengths they go towards creating bespoke solutions to meet the needs of producers and retailers across the industry whilst at the same time delivering outstanding levels of customer service. Oakland International’s Commercial Director Philip Popp stated: “July has been an incredible month for our team, and we’re delighted to have won the Chamber’s Service Excellence Award! This is phenomenal and a testament to the hard work and dedication that our people put in to this business every day.”

September/October 2011

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MODERN WORKPLACES CONSULTATION The Department of Business, Innovation and Skills has recently closed its Modern Workplaces Consultation, which outlined a number of proposals regarding parental leave, flexible working and equal pay auditing.

The Chamber’s results for QES Quarter 2 have now been published. The report highlights a number of problems in the local economy, including poor cashflow and difficulties with inflation and raw material prices.

Regarding parental leave, the proposals are set to replace the ‘first-year leave entitlement’ with;

The Chamber has also published and submitted its response to the Worcester City Centre Vision document. To view both documents, please visit and view the policy pages.

n Four months maternity leave around birth n 1 month paid leave for the mother and father each n 7 months flexible parental leave (with 4 months paid) The proposals are anticipated to have a hostile reception from many UK businesses. In April, a British Chambers of Commerce survey of over 5,800 business revealed that three quarters believed changes to paternity regulations would be detrimental to business, which was a package of measures much smaller in scope. The Business Secretary Vince Cable commented: “Our proposals will encourage greater choice by giving employees and their employers the flexibility to find arrangements to suit them both. These measures crucially give parents much greater choice over how to balance their work and family commitments.” However David Frost, the Director General of the British Chambers of Commerce reacted: “The proposed

new system will bring huge new costs and risks to businesses, and make it difficult for them to plan their workforce. Businesses are trying to get to grips with the changes to parental leave introduced earlier this year, yet the government is already consulting on a new system. Aren’t six changes to parental leave in a decade enough for businesses to contend with?” The formal Modern Workplaces proposals are scheduled to be introduced as a Government White Paper in the next parliamentary agenda. For more information, please contact the Policy Team on

In July, the Chamber hosted a business premises planning event aimed at preparing member businesses for big changes to planning processes on the horizon.

The workshop reviewed a number of additional initiatives to be introduced, outlining what businesses can expect from Neighbourhood Development Plans, the Community Right to Build and changes to the Community Infrastructure Levy.

The final section of the event focused on the potential opportunities for employment land development, to which the Chamber will be submitting responses to all development plans across the two counties in the coming months. The event was a very constructive insight into what promises to be a radical reform of planning processes. For more information on the changes to the planning system, please contact the Policy Team on 0845 641 1641 or email

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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ENSURING YOUR POLICIES ARE UP TO DATE Often the mere mention of ‘policy’ and ‘HR’ switches people off and when both are mentioned in the same sentence this can prove a double whammy!  Yes policies are boring, however increasingly given the nature of our work we are seeing business risk exposure in many forms:-   n Opting out of policies, ‘we know our people, they would never do that’ n Swapping and sharing policy documentation between-networks ‘it’s more cost effective’

SAVILLS PLANNING EVENT Working in collaboration with Savills UK, planning experts presented in Malvern to a room of over 30 member businesses from across the two counties. The event was prompted by the proposals in the Localism Bill; which subject to legislative approval, stands to bring a radical overhaul of the planning system and place key decision making powers in local community groups.


n Procuring services from trusted professionals at the same time taking advantage of HR modules “reducing costs whilst providing us with insurance and legal support” n Creating in-house policies via in-house HR teams Procurement or creation of policies simply is not sufficient in our increasingly litigious society!  The employment legislative calendar can change twice yearly, so yes you can argue its cost prohibitive to keep documentation in line with this, communicate, consult and  engage your employees in line with the revisions, however when weighed up against the costs of not doing so, can you afford not to? The old adage is true, an ounce of prevention is worth a pound of cure. Clare Jones works at Rapportstore and is a member of HR in Action who can be contacted via 0845 641 1641 or email 021

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it ain’t all pink and fluffy! How long do you expect your staff to struggle on at work if they are physically unwell? ‌.and what if they are grappling with major emotional or mental pressures? It can be hard to spot if someone is suffering so you might just fail to notice, or chose to ignore the issue and hope things just get better, but at what cost? Phone: 01684 3132754


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September/October 2011

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Enterprise Zone AerialPhotographOne– NorthandSouthMagazines AerialPhotographThree– ChapelRoad

PlanTwo– NorthMagazine(southernelement)exampleblockandplotlayout

Enterprise zone given go ahead Government ministers have given approval to a proposal for an Enterprise Zone put forward by the Marches Local Enterprise Partnership at Rotherwas in Herefordshire. The Rotherwas site was submitted as the selection for the Marches LEP, which has the vision of developing space adjacent to the relief road as a regional hub of specialist defence, security, food and drink and advanced manufacturing enterprises. Marches Enterprise Zone will accelerate the creation of an additional 2000 jobs by 2015 in the private sector. Obtaining Enterprise Zone status will pump prime Hereford and Herefordshire as a credible investment location. The sector focus of the Zone will be defence procurement and the wider Security Sector, both of these sectors are predicted growth for at least the next 10 years. The focus of the Zone will very much be on embedding businesses in the local economy. This will be achieved through encouraging local business start-ups, local business expansion and attracting businesses from overseas. The opportunity provides a distinctive Unique Selling Point for Herefordshire and the wider region. The proposed Zone is a contained site covering 61.5ha (164 acres). The timescale, process and cost for businesses from inception to construction will be significantly reduced and simplified enabling the quick delivery of development opportunities.

The development of the Enterprise Zone will be project managed by a board.

to put Herefordshire on the map nationally and internationally.”

It is also expected that the Enterprise Zone will have wider benefits to the local economy.

Neil Kerr, Chairman of the Herefordshire Business Board said: This is a huge shot in the arm for the county’s economy and I’m convinced we can attract not just UK companies, but companies from across the world to bring their skills, expertise and business to Rotherwas.”

n The Enterprise Zone is expected to lead to at least £90 million additional investment from the private sector by 2015 (source SQW). n Through the defence and security sector focus we will link to GCHQ, QinetiQ, Malvern Hills Science Park and MOD procurement facilities. n The Herefordshire Business Board will provide small business support in the form of a Mentoring Scheme, access to legal and financial advice, and access to business finance, through the LEP investment group which includes membership from investment banks and venture capitalists. n Herefordshire Council are committed to recycling capital receipts from land sales back into the Enterprise Zone and associated infrastructure. n The Enterprise Zone scheme is complementary to the plan for the redevelopment of the town centre which is a retail-led scheme being implemented starting September 2011 by leading national private sector developer Stanhope. For more details contact or tel 0845 641 1641 x 218 Councillor John Jarvis, Leader of Herefordshire Council said: “This is an amazing opportunity we have before us. The new Enterprise Zone has the potential

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Graham Biggs, President of the Chamber welcomed the news: “This is fantastic news for Hereford and the counties businesses. The Chamber is the lead agency for UKTI trade services across the West Midlands and has responsibility for the defence and security sector, therefore there is a really opportunity to create jobs and a long lasting legacy from this announcement.”


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Cover Feature

Taking the healthy approach to business success

The importance of health in the workplace is increasingly being recognised by employers who realise that they have a role to play in ensuring a fit and well workforce in return for improved productivity. Recent research underlines the point in graphic terms. One report, produced in 2009 by the Work Foundation in partnership with RAND Europe and Aston Business School, showed that 27.6 million working days were lost in 2007/08 in Great Britain due to work-related illness. Recent CBI figures suggests that each year, absence costs the economy £13.4 billion.

The Work Foundation report suggested that help offered in the workplace can be effective and should go beyond the mere absence of illness or disability. It should be understood as a ‘state of complete physical, mental and social well-being’ as identified by the World Health Organization. One of the companies that works to help businesses address the issues is Mark Hamilton-Taylor, from the company said that health has a key role to play in shaping business success. He said: “Research shows that 9.6million days were lost due to ill health in 2010 and that there ar epotential savings of 100 billion in reducing working age ill health. The figures indicate that 40 per cent of absence is related to stress and that one in four workers are affected by it.

“Fifty five per cent of executives will die from a stress-related illness, one in three will die from cancer, one in two from heart disease and one person every three minutes are diagnosed with diabetes. Fifty per cent of the UK workforce is overweight and 30% are obese, two per cent dehydration leads to 30 per cent concentration loss.” While acknowledging that illness will always happen, the company believes that much more can be done to head off problems. To that end, concentrates on leaders acknowledging that change is required and individuals taking responsibility for their health by understanding the negative impact and how small changes can have an immediate positive impact on their wellbeing.


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FEATURE Mark said: “It is important not to make coaching a separate initiative, rather to embody it in the culture. Senior management ‘walking the talk’ and being role models is important. Performance and productivity are based upon how well the components in any business operate and there is no more critical element to your business success than your people. Many blue chip companies are already seeing the benefit of Wellness Coaching within their organisations and leveraging that increase in performance into very real business success, companies such as Toyota, Price Waterhouse Cooper and Apple.” Mark said that the benefits to the organisation include: n Increased productivity and reduced stress n Increased employee engagement and reduced absenteeism n Improved concentration and commitment to the organisation n Increased work satisfaction and higher staff morale Benefits for people who have worked with have included: n Weight loss n Sharper mental activity n Higher productivity n Feeling healthier and having more energy n Feeling more positive n Looking healthier

Performance and productivity are based upon how well the components in any business operate and there is no more critical element to your business success than your people. Many blue chip companies are already seeing the benefit of Wellness Coaching within their organisations and leveraging that increase in performance into very real business success, companies such as Toyota, Price Waterhouse Cooper and Apple. marK hamilTOn-TaylOr MHTlife

There are plenty of things employers can do to encourage workers to be more healthy, with sessions provided either by private companies or the NHS. They include:

healTh checKs Cardio vascular disease (CVD) is the most common cause of death of working age people in the UK. CVD costs the economy £3.1 billion a year due to days lost to death, illness and the care of people with the disease. Health checks can screen for CVD risk and provide information about simple lifestyle changes to improve health and well-being.

FighTing weighT It’s all to easy to put on weight with a hectic modern life. By the time many of us reach middle age, we could do with losing a few pounds to get rid of the “middle age spread”. Obesity and problems with being overweight are estimated to cost the UK taxpayer £16 billion a year. By making simple swaps, you can lose weight without giving up the things you love. For example you can swap your high calorie coffee drinks like whole-milk lattes and frappe for drinks made with skimmed milk. And swap your high sugar or fat snacks biscuits and crisps for a healthier food like fruit. Poor nutrition can effect your energy levels, concentration and health and make it difficult to maintain a good weight. With almost two thirds of adults overweight or obese in England, it is important to ensure that you eat a range of food and cut down on foods high in salt, sugar and fat.

Keeping physically acTiVe Physical activity is good for your mind and body. Employees who are physically active take 27% less days off sick. You don’t have to join a gym or set up a rigid exercise programme. Walking and cycling are good low cost ways to increase your physical activity and can be fitted into you daily routine. Many companies encourage their staff to walk and cycle to work. At work you can swap the lift for the stairs and rather than eating at your desk get up and move about.

smOKing If you are a smoker, stopping is probably the single biggest thing you can do to improve your health. Smokers on average take 4.4 more days off in sickness absence than non smokers. Stopping smoking will improve your health and fitness, protect those close to you against the effects of passive smoking and save you a lot of money.

CONTINUES ON PAGE 26 Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Cover Feature FROM PAGE 25

Excellence in Orthopaedic and Spinal Care working in association with the Droitwich Knee Clinic A Team of Leading, Highly Experienced Specialist Surgeons committed to delivering Exceptional Standards of Quality and Service to private patients

Specialists aiding joint recovery for employees Many businesses endure the cost of employee absence due to back or joint pain. This has a major negative impact on profitability, more severe for small and medium sized businesses where each individual is a key person. Ensuring that you and your staff are fit for work quickly following an episode of back or joint pain is paramount. By obtaining an early, accurate, expert diagnosis, treatment and recovery will be optimal. Whether suffering from injury, arthritis or worn out joints it is important to choose a specialist consultant with

specific expertise to quickly diagnose the problem and recommend a treatment plan. For private patients, the Joint Clinic has a team of 7 specialist orthopaedic consultants, a consultant spinal neurosurgeon and consultant anaesthetist. Outpatient appointments are held at The Hawthorns Consulting Rooms in Droitwich. At the Joint Clinic, you will be seen promptly. You will be treated using the most minimally invasive procedures with the highest quality support services available, to give you the best possible outcome.

KEEP YOUR BUSINESS RUNNING SMOOTHLY A well run business is one which plans for success. This entails knowing what it is that keeps your business on track. It might include sales, good customer service, quality control, and IT systems, and what about your people? How often do you consider how smoothly they are running? There is an aspect to health and well-being which often remains invisible until it is too late – mental health. In June 2011 The NHS Information Centre for Health and Social Care published ‘Attitudes to Mental Illness.’


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It reported that 43% of respondents would feel uncomfortable talking to their employer about their mental health; add to other research that has shown 1 in 4 British adults experience at least one diagnosable mental health problem in any one year and it might make you want to work out the maths for your business. Amanda Wright, Wellness Works Business Adviser says: “3 in 10 people have sick-leave from work related to their mental health in any one year, so if you are a business that plans for success it is time to think more carefully about taking a proactive approach to maintaining mental health.”

September/October 2011

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What is EnviRecover

municipal ing)


What is EnviRecover


e the use

Mercia EnviRecover

DRIVING GROWTH THROUGH WASTE Ian Barber, Marketing Director of Envirecover explains why Mercia Waste Management’s proposed Energy-from-Waste plant will be a boost for the local economy. The essence and purpose of Mercia Waste Management’s Envirecover Energy-from-Waste facility, proposed for the major employment site of Hartlebury Trading Estate, is to recover value in terms of energy from the residual waste that cannot be sensibly recycled. When built, it will take 200,000 tonnes a year of residual waste and combust it to supply to the electricity grid, enough power to light up a town the size of Kidderminster. By combusting the residual waste and raising steam, Envirecover offers the potential to supply direct renewable energy in the form of steam, hot water

Mercia EnviRecover

and even cooling (through adsorption chillers) to local business and industry. Combined Heat and Power, or CHP, is widely used across northern Europe. In the UK, with energy costs continuing to spiral, and with growing concerns over our ability to deliver secure indigenous renewable supplies, Envirecover is too good an opportunity to miss. Through its links with the local authorities and business organisations, Mercia Waste Management is working to market this unique opportunity to help attract new business investment to Worcestershire. In the short term, of course, the facility has yet to be built. Whilst the main elements of fixed plant are likely to come from overseas, there will be a great opportunity for local service and equipment suppliers to take advantage of the £140 million worth of investment coming into the area. Construction is scheduled to commence in late 2012.

When built, it will take 200,000 tonnes a year of residual waste and combust it to supply to the electricity grid, enough power to light up a town the size of Kidderminster. Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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An artists impression of Mercia Waste Management’s Envirecover Energy-from-Waste facility

LEPs The Chamber plays a central role in both the Marches and the Worcestershire Local Enterprise Partnerships. The Chamber acts as Secretariat and sits on the Business Board for the Worcestershire LEP, whilst sitting on the Herefordshire Business Board and a number of working groups on the Marches LEP. If you would like up to date information on the policy developments of your LEP, please contact


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Clinicians have experienced difficulty assessing patients pain symptoms due to the complexity and subjectivity of the complaint. During an assessment, self reported pain questionnaires and physical examination often do not distinguish between the different domains of pain.  Each clinician is forced to interpret the patient’s responses relying predominantly on clinical training, bias, and personal experience.  This ambiguity leads to diagnostic and treatment error with resulting poorer outcomes. How to assess pain is a major clinical issue which has been continually studied by several organizations, including the International Association for the Study of Pain (IASP), the world’s largest scientific research organization for the study of pain. Studies have shown that MRI’s, and CT scans evaluate objective changes in anatomy, but these findings frequently do not correlate with the presence, absence, or degree of pain.

• Provides objective physiologic measurements of pain • Provides testing for myofascial, joint or neuropathic pain syndromes • Eliminates age, gender, social and cultural influences affecting pain complaints, as the patient serves as his or her own control • Detects emotional affective components (e.g. anxiety and depression) • Uncovers the presence of socio-dynamic factors • Non-invasive

The NeuroPhysiologic Pain Profile (NPS) is the first non-invasive comprehensive assessment tool to objectively evaluate pain symptoms. The causes of chronic pain are complex.  Pain symptoms are a mixture of physical, emotional, soci-dynamic and descriptive elements. 

The International

Association for the Study of Pain’s medical Chronic pain conditions are among the most challenging and uncertain cases. It is becoming increasingly clear that diagnostic imaging is insufficient for determining the actual source of pain symptoms. Success rates for many aggressive pain interventions are increasingly coming under scrutiny and viewed as less than optimal.  Patients whose pain conditions fail to resolve quickly have a sufficient likelihood of becoming trapped in a pattern of uncertain diagnosis, failed treatments and long-term suffering.

definition of pain is “an unpleasant sensory and emotional experience associated with actual or potential tissue damage, or described in terms of such damage.” The NP3 assessment accurately analyzes these elements in patients with pain complaints. 

It combines scientifically precise

stimulation protocols with continuous monitoring of





Experience with hundreds of patients has shown that diagnostic accuracy provides better treatment



The Neurophysiologic Pain Profile [NP3] is a non-invasive assessment tool for the evaluation of painful symptoms, based on scientifically verifiable biological data related to the pain experience. The NP3 provides an objective assessment of a patient’s pain symptoms.  Given the challenges inherent with chronic non-malignant pain conditions, objective insight into the nature of a patient’s pain condition becomes invaluable to help ensure patients are receiving proper treatments and avoiding ineffective treatments that may pose risks to their long-term health. The NP3 is an innovative assessment that combines state-of-the-art science and technology developed through research, clinical experience, and working with global leaders in biofeedback and medical devices.  It has stood the test of critical review by professors at John Hopkins University, University of Louisville and the University of Miami.  The International “Modern Marvels, Invent Now Challenge” sponsored by the History Channel and Time Magazine named the NP3 as one of the outstanding inventions worldwide in 2006.

and the reduction of unnecessary procedures and medications. The NP3 assessment is performed by trained NeuroPAS Global healthcare professionals. The NP3 assessment results are interpreted by a team of accredited neurologists.  A final test report and results of the NP3 assessment are delivered to the healthcare provider within 48 hours. The benefits in the use of the NP3’s advanced neuro-medical technology in improving healthcare are clear.  NP3 bridges the communication gap between patient and physician by illuminating to physicians exactly what factors contribute to their patient’s pain experience, including the emotional and psycho-dynamic elements that may influence their pain symptoms.  Most importantly, patients will receive accurate and individualized care

NeuroPAS Global UK Ltd Contact Dean Mortimer at 07973 731 195

Advancing Neuro-Medical Technology

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based on an objective NP3 assessment. This will improve patient recovery time, reduce medical expenses and the frustration of unresolved pain, resulting in a better quality of life.

Improving Healthcare

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• Cost savings by reduction in short and long term absences • Improved staff morale • Increase productivity and profits

M3OH Services Ltd believes that prevention is better than cure. Early detection and early intervention of health problems is essential.

Executive medical assessments may include:

We also have an audiometric capacity to test for any hearing problems.

• Lifestyle assessment and advice

This is particularly important for key workers in business. Performing executive medicals clearly demonstrates your commitment to your employee’s current and future health and well-being. A proactive approach to managing the health of your key people makes good business sense. Your employees are your most valuable asset.

• Blood pressure & pulse

At M3OH Services Ltd we don’t subscribe to the general hysteria that we are all “stressed out”. However, we do recognise that we all have pressure points in our lives – and not just at work. Our bespoke medical assessments can include a ‘Pressure Profile’ tool which confidentially looks at how the person is coping with the pressures of 21st Century life and work, and makes recommendations, where needed, to adjust to cope with such pressures.

M3OH Services Ltd provides a comprehensive top to toe medical for managers/executives.

• Spirometry (lung function test) • ECG • Urinalysis • Vision screening • Body mass index and body fat percentage • Blood analysis (various) Additional tests can be undertaken if clinically indicated such as Prostate Specific Antigen (for prostate cancer screening) and screening for bowel cancer by a simple non-invasive test.

What are the benefits to you and your business? • Early detection of health problems

What do I do next? Call our office on 01386 750611 and discuss your needs with our trained, helpful team. Your medical assessment will take place in our offices in the tranquil surroundings of Bredon hill. Following the executive medical a formal report (including the results of any blood tests, ECG, audiograms etc) will be sent to you. M3OH Services places confidentiality above everything else. The report will remain totally confidential and will never be disclosed to any third party without express consent.

Dr Steve McVittie MFOM Consultant Occupational Physician


Pre employment Case Management Statutory Medicals Vaccinations Ill Health Retirement Pensions

Mental Health


Telephone Counselling Face to Face Counselling Psychology Psychiatry Employee Assistance Programmes Objective Stress Testing Stress Audit Training

Remote Services Face to Face Treatment Ergonomic Assessments Functional Capacity Evaluation Training

Contact M3OH Services to discuss your individual Occupational Health Service requirements

Phone: 01386750611 Mob: 07503 212801 Email:

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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When you make a purchase, have you ever stopped to consider what you are really buying? You are not only buying a product but rather the benefits it will bring you. A widely cited example of this is when you buy a drill you are not just buying a drill, you´re buying a hole in the wall! This is true for any purchase you make. When faced with the decision of whether or not you should invest in a software system, have you actually thought about it from this viewpoint? Generally speaking, when you are buying a software system such as the dk Business Solutions system, you are buying an easier way of running your business. A system should provide a platform for management to increase the efficiency and effectiveness of the business. This happens in a variety of ways. With accurate stock records, companies are able to gauge into their stock holdings, stock value, pricing structure, margins etc. allowing them to run the business with more efficiency and accuracy. Managing the relationships with customers and vendors is another important aspect and allows senior management to identify their best, highest value customers, service them in a way where they are satisfied and by doing

so increase their effectiveness. Being efficient is important but being effective is even more important or as the saying goes; before you build a better mousetrap, it helps to know if there are any mice out there. The dk Business Solutions system has been developed based on the philosophy that it can increase both the efficiency and effectiveness of a business through various features. The system’s level of integration is exemplary, ranging from dk´s Point of Sale solution for retailers, restaurants and hotels, across finance, accounting, inventory, CRM, project billing, sales and purchasing to name but a few. By integrating and streamlining the activities and processes within the business it can create significant cost- and time savings throughout the company’s workflow while giving the management team a complete overview of operations through the system´s powerful reporting and analysis tools that are an integral part of every module. By getting the complete overview of operations the management team is more capable of spotting opportunities and threats in a timely manner as well as being able to make better informed decisions on a day-to-day basis.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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As well as being able to save both time and money by using the dk Business Solutions system, a range of options have been designed by Black Diamond IT Ltd, an official reseller of the dk Business Solutions system in the UK, where the aim is to make implementation as easy as possible and to reduce the perceived risk of purchase. These options include up to 18 months interest free financing on the system purchase, the option to lease the system, as well as using the hosted version of dk Business Solutions via the dk Vistun hosting facilities allowing you to access the system from anywhere in the world over the internet. The dk Business Solutions system is currently being used by over 5,000 companies of various shapes and sizes across the UK and in Scandinavia. Having already established a strong user base in the Midlands area, Black Diamond aims to further enhance its reputation and make dk Business Solutions a brand that is recognised for the high value it brings its customers through the use of the system as well as the outstanding services provided before, during and after the system is implemented.


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PROTECT YOUR COMPANY FROM FRAUD AND HELP THE ENVIRONMENT the Data Protection Act and unauthorised personnel having access to company data. • Company uniforms / stock with the company logo: These help fraudsters gain access to a company’s identity, and access to places and records that should be secure. If they look official, people are rarely questioned. We can deal with all these data issues as well as helping the Environment. We can supply our Confidential Security Sacks and large, Lockable Recycling Bins. Our unique bar-coded security system tracks the progress of your data/ computers/uniforms etc from collection to destruction. With our Supply and Collection facility, our sacks are tied with security tags after your papers and documents are inserted, or the bin is filled and locked by you. The next time they are opened, they will go straight into the industrial shredder and a certificate of destruction can be provided. All shredded materials are recycled and re-used. Did you know? Virgin paper can be recycled up to 6 times as office paper before it becomes so poor that it can only be used for tissue or toilet paper. Our sister company, ReSource Recycling, handles all forms of waste including cardboard, plastic, metal and clothing, and, after sorting and processing then all that waste is recycled too. Consider your data security and your other waste streams, much of it can be recycled with little effort on your part. This will allow your business to work smarter and greener by increasing the efficiency of your systems.

Did you realise that there are between 50-100 cases of Corporate Identity Fraud every month? This is either from fraudsters (customers, suppliers or staff) who steal goods, money or services by using a false identity or fraudsters who steal a company’s own identity, which can result in devastating credibility and financial consequences. The majority of these cases are from: • Online fraud (computer or mobile): As well as passing even secure data to unknown online contacts, disregarded, discarded and obsolete

receipt print-outs can be used by fraudsters. • Discarded computers with data on hard drives, CDs, Memory sticks etc. With today’s technology, many computer accessories can be deciphered. • Print-outs of personal and corporate data. Your company/business is responsible for the details of employees, contacts, customers, and for your own future. • Wage and banking details: Let your financial details fall into the wrong hands and you could go bust. • Employment details: Includes personal data of your employees, which could lead to being in breach of

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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To further increase your green credentials and keep you in line with the new ‘waste hierarchy’ as determined by the Environment Agency we also offer a Waste Management Consultancy. Are you working in the most efficient way, or could your systems be streamlined and save you money as well as saving valuable resources?

we alsO specialise in: • Office Moves • Archive and Document Storage and Retrieval Phone Kevin Styles 01684 562583 Email: Unit 24, Link Business Centre, Link Way, Malvern, WR14 1UQ Registered with the Environment Agency as Waste Carrier.


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FREE ENVIRONMENTAL SYSTEM TRAINING New Project to help businesses attain BS 8555 the British Environmental Management Standard.

• win tenders • save money through resource efficiency • manage their environmental risks • give re-assurance to customers and clients that the business is legally compliant Many businesses have already implemented one of the three recognised Standards in the UK: EMAS, ISO 14001 or BS 8555. BS 8555 is ideal for small to medium sized businesses as it is broken down into phases and is inexpensive to implement and maintain. Not only that but Tarian Management Systems’ BS 8555 inspections are recognised by Government, the Environment Agency, DEFRA etc as they are United Kingdom Accreditation Service (UKAS) accredited. Tarian is running a FREE half day briefing session on BS 8555 at Hereford Cider Museum on Tuesday


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FREE HALF DAY TRAINING HEREfORD CIDER mUSEUm TUESDAY 11 OCTObER 2011 2pm – 4pm 11 October 2011 from 2pm to 4pm. Places are restricted and allocated on a first come, first serve basis. Subsidised implementation support is also available for businesses that sign up on the day for additional help. To reserve your place simply email

Dave Humphreys at Tarian Management Systems on 07967 178786 or

For an informal discussion on BS 8555 contact

September/October 2011

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On 1st August 2011, the government lowered the support for the top 99% of Solar PV in the UK but left the Feed in Tariff level for <50kWp untouched until 31st March 2012 at which point we expect the rate for arrays connected thereafter to drop by about 30%, over twice the previously scheduled reduction. Therefore, “Connection” or C Day is 31st March 2012 for anyone looking to lock into the current generous tariff rate for arrays of up to 50kWp. Given that the process with planning permission takes 20 weeks start

to finish, and when you factor in the winter weather and a surge in demand, we are recommending potential customers to plan ahead.

why chOOse gOing sOlar ? Going Solar are installers with a track record in designing and installing solar thermal and PV solutions for domestic, businesses and other organisations right up to a 500kWp roof top installation going back to 2003. For CV’s of the directors, please refer to our web site,

customer. The panels we recommend come with insurance backed warranties for 25 years We will carry out two free-of-charge site visits in the 24 months following installation to check on the fixings and mountings. Thereafter, we can carry out remote monitoring and maintenance of the installation on your behalf Using our thermo-imaging camera which is the only way to detect faulty panels within a string that is under performing. Call Charlie Houston today for a free survey on 0797 196 1966.

We source panels direct from the factory, cutting out the middle man and passing on savings to the

work in progress on Going Solar’s 500 kWp rooftop installation in Ipswich which, in April 2012 was the largest in the UK

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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TRAINING PLANNER sepTember cOurses Effective Time Management Tuesday 6 September.............................£150 Members / £188 Non Members CIEH Introduction to Health and Safety Monday 12 September ..........................£100 Members / £125 Non Members Assertiveness and Confidence at Work Wednesday 14 September .....................£150 Members / £188 Non Members Intermediate Microsoft Excel (2007) FULL Friday 16 September .............................£150 Members / £188 Non Members Managing Performance in the Team Tuesday 20 September ..........................£150 Members / £188 Non Members Emergency First Aid at Work NEW COURSE Wednesday 21 September .......................£80 Members / £100 Non Members HR Essentials for Managers Thursday 22 September .........................£150 Members / £188 Non Members Getting to Grips with Social media (Introductory Session - Worcester) Monday 26 September (Worcester) .........£150 Members / £188 Non Members Telesales Tuesday 27 September ..............................£150 Members / £188 Non Members Neuro-linguistic Programming (NLP) NEW COURSE Wednesday 28 September ........................£150 Members / £188 Non Members

OcTOber cOurses Dealing with Difficult People Tuesday 4 October ......................................£150 Members / £188 Non Members Train the Trainer Tuesday 11 October ...................................£150 Members / £188 Non Members Internet Marketing - Creating Sales and Leads online (2 day course) Day One - Wednesday 12 October Day Two - Wednesday 16 November ......... £300 Members / £376 Non Members The Role of the Team Leader Tuesday 18 October ....................................£150 Members / £188 Non Members Employment Law Legislation Update Wednesday 19 October .............................£150 Members / £188 Non Members IOSH Working Safely (one day course) Thursday 20 October ..................................£150 Members / £188 Non Members

nOVember cOurses Closing the Deal - Sales Techniques Tuesday 1 November .................................£150 Members / £188 Non Members Advanced Microsoft Excel (2003) Friday 4 November .....................................£150 Members / £188 Non Members Presentation Skills Tuesday 8 November .................................£150 Members / £188 Non Members IOSH Managing Safely (four day managers course) Tuesday 8 – Friday 11 November ............£495 Members / £595 Non Members

Introduction to Microsoft Excel (2007) Friday 11 November ...................................£150 Members / £188 Non Members Delivering Customer Satisfaction Tuesday 15 November ..................................£99 Members / £130 Non Members Numeracy Skills for Excel Friday 18 November 2011 .................... £150 Members / £188 Non Members Microsoft Word - Essential Skills for Office Staff NEW COURSE Monday 21 November 2011 ................... £150 Members / £188 Non Members Getting the Most from Social media (Intermediate Session) Wednesday 23 November 2011.............£150 Members / £188 Non Members Managing People in the Team Tuesday 22 November ................................£150 Members / £188 Non Members Negotiation Techniques Tuesday 29 November ................................£150 Members / £188 Non Members

The eFFecTiVe managemenT series wiTh Veena allisOn Equal Opportunities Dignity and Discrimination Wednesday 5 October .......................... £75 per session / £495 for all 8 sessions Bullying / Harassment in the Workplace Wednesday 2 November ..................... £75 per session / £495 for all 8 sessions Managing Change Wednesday 7 December ...................... £75 per session / £495 for all 8 sessions Managing Absence Wednesday 4 January 2012 ................. £75 per session / £495 for all 8 sessions How to manage under performance Wednesday 1 February 2012 ............... £75 per session / £495 for all 8 sessions Managing Disciplinary Issues Wednesday 7 March 2012 ................... £75 per session / £495 for all 8 sessions Managing Employee Grievances Wednesday 4 April 2012 ...................... £75 per session / £495 for all 8 sessions Managing Conflicts in the Workplace Wednesday 2 May 2012 ....................... £75 per session / £495 for all 8 sessions

charTered managemenT insTiTuTe cOurses (cmi) Level 3 Qualification in First Line Management STARTING OCTOBER 2011 Certificate .....................................................£449 Members / £499 Non Members. Diploma .......................................£1,349.10 Members / £1,499.00 Non Members Level 5 Qualification in Management and Leadership STARTING OCTOBER 2011 Certificate .....................................................£539 Members / £599 Non Members. Diploma .......................................................£2,024.10 / £2,249.00 Non Members Level 7 Qualification in Strategic Management and Leadership STARTING OCTOBER 2011 Diploma only ................................£2,924.10 Members / £3,249.00 Non members

For ALL your training and development needs please contact Herefordshire and Worcestershire Chamber of Commerce Training: (T) 0845 641 1641 (E) (W)

for information about the levels of qualification available and the cost contact the Training Team on 0845 641 1641 or email 036

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Veena Allison is a highly experienced employment law expert who specialises in training and coaching managers to get the very best out of themselves and their staff. Delegates will receive the most benefit by attending the full series, although each workshop can be booked individually. Each ½ day workshop will cover the following management areas: Equal Opportunities Dignity and Discrimination Wednesday 5 October Bullying / Harassment in the Workplace Wednesday 2 November


To be a successful manager in the modern, high pressure world, you have to maintain both your personal skills and technical knowledge when dealing with people issues.

Managing Change Wednesday 7 December

This series is therefore aimed at both new and experienced managers who wish to gain clear guidance about how to deal with employment issues, both from a legislative perspective, and just as importantly, from an interpersonal skills perspective.

How to manage under performance Wednesday 1 February 2012

leVel 3 QualiFicaTiOn in FirsT line managemenT

Managing Disciplinary Issues Wednesday 7 March 2012

Too often, managers implement the right decisions in the workplace, but the wrong way, thereby causing avoidable conflict, cost and absenteeism. Health is not just a medical issue. Recent research has shown that the way in which workplaces are managed can impact on the health and well-being as well as the performance of staff. Line managers play a pivotal role in maintaining systems and behaviours which promote good working relationships, keeping staff healthy and motivated.

Managing Employee Grievances Wednesday 4 April 2012

Designed for supervisors and first line managers who wish to build on and develop their existing management skills and knowledge.

Managing Absence Wednesday 4 January 2012

Managing Conflicts in the Workplace Wednesday 2 May 2012 Sessions cost £75 or you can book all 8 for £495. To register your interest for these workshops, please contact the Training Team on 0845 641 1641 or email

NEW FUNDING AVAILABLE FOR TRAINING A NEW funding scheme has been launched via the Leadership and Management Advisory Service. Grants of up to £1,000 are available to help leaders of eligible organisations pay for training and development to help their businesses grow. Funded by the Skills Funding Agency, the Leadership and Management Advisory Service is delivered in Central England by EMB Ltd. Please note that this scheme has some significant differences and very specific eligibility criteria and guidelines on who is able to access this funding. Please contact the Training Team on 0845 641 1641 or email directly for full eligibility criteria and how to apply. (This scheme is available to companies that previously applied for DDP funding)

Some of the courses that funding is available for that Herefordshire and Worcestershire Chamber of Commerce include: • Chartered Management Institute (CMI) Levels 5, 6 & 7 • Bespoke Management training programmes • Coaching and Mentoring • Strategic Business Development • Change Management • Raising finance for growth • Making your business ready for investment


£449 Members / £499 Non Members

Diploma £1,349.10 Members / £1,499 Non Members

leVel 5 QualiFicaTiOn in managemenT and leadership* Designed for practising middle managers who wish to develop their core management skills and practises and personal development of management competencies. Certificate £539 Members / £599 Non Members Diploma

£2,024.10 / £2,249 Non Members

*LMAS funding available on this course.

leVel 7 QualiFicaTiOn in sTraTegic managemenT and leadership* Designed for managers who have the authority and personal inspiration to translate organisational strategy into effective operational performance. Diploma only £2,924.10 Members £3,249.00 Non members *LMAS funding available on this course.

All courses are designed to expand your knowledge of leading a team and help you to become a more effective manager. Chamber members are eligible for a 10% discount.

For more information please contact the Training Team on 0845 641 1641 or email

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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This October sees the start of our next program of CMI Courses. We are running levels 3, 5 and 7 again this year and hope to see even more of you attending


26/8/11 10:23:04

Conference Worcestershire

Special Offers on Meeting and Event Venues ECKINGTON MANOR COOKERY CLASSES Eckington Manor, nestled in the beautiful Avon valleys, host fantastic corporate team building days in their state of the art cookery school. Fun, yet challenging, teams are encouraged to work together in their cookery station to create beautiful dishes which are then enjoyed as a group around a large table in the dining room. Cookery classes are an exciting and entertaining change to the usual corporate team building events, leaving participants feeling challenged and proud of what they have accomplished together. Groups tend to have varying degrees of experience ranging from very little to regular dinner party hosts, they all come together and work well under pressure, learning how to communicate more directly and effectively with each other. Cookery classes encourage listening, understanding, planning, delegating, teamwork and presentation. Eckington Manor also has it’s own fully equipped meeting room and luxury 15 room bed and breakfast so groups can combine team building days with meetings if required and 24 hour delegate rates are available for overnight stays.

LET YOUR HAIR DOWN WITH A RELAXING SPA DAY AT THE ELMS HOTEL AND SPA The sheer tranquillity of the surroundings at The Elms Hotel and Spa is perfect for company away days giving your team the opportunity to relax, recharge and rest their mind, body and soul. The spa offers a swimming pool, indoor/outdoor hydro pool, thermal suite, fitness suite and relaxation suite, just the thing to build team moral. The relaxation doesn’t stop in the Spa, treat yourselves to a delicious fine dining experience at the award winning Brooke Restaurant.

Cotswold Conference Centre Introductory Offer There are lots of reasons to go to Cotswold Conference Centre. Prices are kept low and the Centre is easily accessible from the M5 and M40.   The £3.5 million building programme means there are now 89 bedrooms and new meeting spaces.  Cotswold Conference Centre has an amazing introductory offer: £32 +VAT for day delegates £132 +VAT per delegate for a 24-hour stay The price includes a free teambuilding activity or indoor kit and a BBQ night or half bottle of wine per delegate. The prices are all-inclusive including home-made biscuits, afternoon teas and excellent dining options. If you book by Sunday 30 October for an event in 2011, we’ll throw in a drinks reception for your business group.

GET YOUR TEAM ON CLOUD NINE WITH GREAT TEAM BUILDING ACTIVITIES AT EASTNOR CASTLE Eastnor Castle in the dramatic setting of the Malvern Hills is surrounded by a beautiful deer park, arboretum and lake - a perfect venue for teambuilding.

GAINSBOROUGH HOUSE HOTEL, KIDDERMINSTER The hotel has 5 excellently equipped conference rooms which are perfect for interviews, networking, training or celebrations and has a room to suit all your company’s needs.

Put trust in your team as they drive you around Land Rover’s 4x4 off road, world famous test track. Jump behind the wheel and prepare to be amazed as you are guided through some of the most demanding and challenging terrain imaginable. Conger up some competitive spirit, in the great outdoors, with clay pigeon shooting or archery competitions plus so much more!

** Special Offer ** To All Chamber Of Commerce Members

Day Delegate Rate: £25pp – This includes conference room hire, tea, coffee & biscuits on arrival, mid morning tea, coffee & biscuits, table refreshments and flipchart. 24 Hour Delegate Rate £95pp – As per the day delegate rate plus accommodation, two course evening meal with tea/coffee and full English breakfast.


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Destination Worcestershire

DESTINATION WORCESTERSHIRE A BRAND NEW PARTNERSHIP Destination Worcestershire, the official tourism partnership for Worcestershire has recently moved into the Herefordshire and Worcestershire Chamber of Commerce. The move has ensured Destination Worcestershire can continue to promote the county to visitors and has allowed the introduction of a brand new tourism magazine. This 52 page glossy magazine ‘Visit Worcestershire’ will be a bi-annual publication with the Autumn/Winter issue, being the first edition. The Autumn/Winter Magazine will highlight the various themes that attract visitors to Worcestershire including heritage, arts and culture, sports, countryside and waterways, food and drink as well as recreational and leisure pursuits. Destination Worcestershire will also be introducing a brand new tourism website for Worcestershire; improving the online presence for the partnership as well as the level of functions offered to users including online booking for accommodation, attractions and events, an itinerary builder, an e-shop and mobile phone friendly templates. Watch this space!

ter 2011 Autumn/Win

*Magazine cover for illustration purposes only

Please call 0845 641 1540 to order a copy of the Visit Worcestershire Magazine! Autumn/W inter 2011


QUICK CHIllI ApplE CHUTNEY 1 Small onion (finely chopped) 2 Cox’s apples (cored peeled and sliced) 1 Red chilli (De-seeded and finely chopped) 30ml (2 tblsp) Roman wine vinegar 1 tsp Castor sugar 45 ml (3 tblsp) Apple juice 2 tblsp Chopped fresh coriander

meThOd 1.

Heat the oil in a frying pan, add the onion and cook over a medium heat for 5 minutes until golden


Add the apples, chilli, vinegar, sugar and apple juice


Stir and leave to simmer for 5 minutes until almost reduced


Add the coriander and leave to one side

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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26/8/11 10:23:17

Chamber events

HR FORUM Wednesday 26 October 2011 Worcester Warriors Sixways Stadium 11.30am - 2pm Members: £22.50+VAT; Non-members: £30.00+VAT

POWERED GROWTH PROGRAMME Thursday 13 October sees the first in a series of events aimed at growing businesses aged between two and ten years of trading. Led by Herefordshire and Worcestershire Chamber of Commerce and Arrivista Business Coaching and calling upon a host of speakers, the events will cover those topics and issues that affect all growing businesses, including recruitment, financial mastery and marketing. A series of six events will be held at Worcestershire County Cricket Club from 9am until 12pm and business owners and managers are welcome to attend just one event or as many as they like. Members will be able to attend for free and there will be a charge of £100+VAT per event for non-members.

Speakers: Sally Morris, Head of Employment, MFG Solicitors LLP - ‘Recruitment to Termination: What you need to know’ Sally will focus on four main points arising throughout an employment cycle. These will be recruitment, provision of contracts and handbooks, termination of employment (including retirement, redundancy and the effective use of Compromise Agreements) and the enforceability of restrictive covenants. Mike Smith, HR Business Improvement Manager, Sanctuary Housing - “The Advantages of Developing an Apprenticeship Programme” Mike will be sharing his experience in developing the apprenticeship programme at Sanctuary and encouraging organisations who currently are not offering apprenticeship opportunities to consider this option. To book please email

or contact 0845 641 1641

NETWORKING BREAKFASTS Droitwich Breakfast Thursday 15 September 7.30-9.30am Rossini Restaurant, 6 Worcester Rd, Droitwich WR9 8AB

Hereford Breakfast Wednesday 7 September Wednesday 12 October 7.30-9.30am Burghill Vale Golf Course, Tillington Road, Burghill, Hereford, HR4 7RW

Ledbury Breakfast Tuesday 25 October 7.30-9.30am Alexander Park Resort, Pixley, Ledbury, Herefordshire, HR8 2RW

Leominster Breakfast Tuesday 20 September Thursday 20 October 7.30-9.30am The Grove Golf & Bowl, Ford Bridge, Leominster HR6 OLE

Malvern Breakfast Thursday 29 September Abbey Hotel, Abbey Road, Malvern, WR14 3ET

Redditch Breakfast

Thursday 13 October

Tuesday 20 September Thursday 20 October 7.30-9.30am Southcrest Manor Hotel, Pool Bank, Southcrest, Redditch, B97 4JS

Tuesday 22 November

Worcester Breakfast

The topics for the events are:

Smart Selling

Marketing: Maximising the Investment Thursday 19 January

Exploiting the Internet Thursday 22 March

Time Mastery Thursday 24 May

Team Development Thursday 12 July

Thursday 22 September 7.30-9.30am The Graham Hick Pavilion, Worcestershire County Cricket Club New Road, Worcester WR2 4QQ Networking Breakfasts cost: £15.00+VAT Members £30.00+VAT Non members

Financial Mastery For more information or to register your interest, please contact Helen King on 0845 641 1641 or


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START TO GROW FORUM Companies that have been trading for less than two years are being encouraged to attend Herefordshire and Worcestershire Chamber of Commerce’s Start to Grow event, supported by Hayward Wright.

Tuesday 25 October - BOOK NOW! Morgan Motor Company, Pickersleigh Road, Malvern Link, Worcestershire, WR14 2LL

This will be followed by a factory visit and the opportunity to witness the traditional skills of the craftsmen and women hand making Morgan Sports Cars.

Speakers: Steve Morris - Morgan Motors, Geoffrey Davies - Alamo Group, Nigel Birch Knowledge Transfer Partnership, Neil Adams & Chris Pickering - Innovation Bridge (TBC)

This forum is exclusive to Chamber Members who are manufacturing businesses. There is no charge to be part of the Manufacturing Forum or to attend meetings. Complimentary breakfast rolls and refreshments will be served.

This forum will focus on Innovation and will be hosted by leading car manufacturer Morgan Motor Company – makers of elegant, timeless motor cars.

0845 641 1641 or email

For bookings and enquiries contact Kim Clifford on

WOMEN’S BUSINESS FORUM in association with Nexus Creative

The FREE event which takes place at Elim Conference Centre, Malvern Thursday 22 September from 4pm. The theme for the event is survival of the fittest and attendees will here from David Parsons from Black Elk about how innovation and diversification are the key to survival and Matt May from 3SDL who will talk about his company’s recent transitions. For more information please contact the Events Team on 0845 641 1641 or email

Wednesday 28 September Venue: Artrix: Bromsgrove Arts Centre Trust Ltd, School Drive, Bromsgrove, B60 1PQ Time: 9.30am-12pm Prices: £17.50+VAT Members, £35.00+VAT Non members Women’s Business Forum is a popular event providing an exciting and different opportunity to network. Come and meet Alison Holmes from Reprodux, who will be talking us through ‘networking effectively’. Our second speaker is from Artrix, winner of the Community Enterprise Award, where there also will be a media make-up demonstration from Karla Powell, along with a guided tour of the centre for those who wish to have a look around. To book please email or call 0845 641 1641.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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26/8/11 10:23:28

Commercial Property

APEX SET UP BUSINESS AT BROOK COURT Apex Supply Chain Technologies provides internet-based industrial vending and software solutions parts for leading manufacturing companies across the world are to relocate to Brook Court within the Whittington Hall development located just off J7 of the M5 on the outskirts of Worcester. Brook Court, is a three-storey campus-style office building has a well-appointed reception area, air conditioning, raised access floors, suspended ceilings with recessed lighting, and is DDA compliant

providing high specification out-of-town office development with views of the Malvern Hills. Lance Turner of Harris Lamb states: “Whittington Hall has now secured lettings amounting to more than 25,000 sq ft in the past 12 months or so – more than half of all office lettings in the Worcester district including the city centre and business parks, according to Chamber of Commerce statistics. Three suites currently remain available ranging from 2,430 to 7,183 sq ft within both Brook Court and Teme House an adjacent office building where the the Resource Group has recently taken two floors totaling more than 14,000sqft.

Front from L to R Julian Adams MD of Apex and David Clark Commercial Manager of Blue Marble Properties with agents rear Lance Turner of Harris Lamb and Charles Warrack of Jones Lang Lasalle.

NEW ROAD’S SELL-OUT COMEDY NIGHTS Back by popular demand, New Road’s sell-out comedy nights make a welcome return to the Graeme Hick Pavilion in September. Worcestershire County Cricket Club are teaming up again with Wyvern FM to hold a series of comedy events in their magnificent Pavilion with the backdrop of a floodlit Worcester Cathedral.

Doors open at 7pm and a pre-booked hot walk-up buffet will be available until 8pm at £8 a head with comedy acts on stage from 8.30pm.

Three top acts are booked for Friday 23 September and are sure to have you in stitches. Further dates in the series are Friday 21 October and Friday 25 November.

Further dates are set for the New Year as follows: Friday 27 January, Friday 24 February and Friday 30 March.

Tickets are priced at £10 for WCCC members and £12 for non-members.


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These events have sold out in the past so book early to avoid disappointment. Acts are not guaranteed and the events are for over 18’s only as they may contain adult content. Tel: 01905 337933

September/October 2011

26/8/11 10:23:35

Commercial Property

sponsored by

CONSERVATION AWARD FOR ‘ESCAPE TO THE COUNTRY’ OFFICES The team behind a unique office development is celebrating after the project clinched a prestigious award.

The Brockhampton Estate project, near Hereford, won the Building Conservation category in the Royal Institution of Chartered Surveyors (RICS) West Midlands Awards 2011. The project was shortlisted against formidable opposition including The Royal Shakespeare and Swan Theatres transformation in Stratford-upon-Avon by Bennetts Associates Architects, The Gate House at Stokesay Castle by English Heritage, Derwent Foundary Birmingham by MCD Developments Ltd, Devonshire House Birmingham by PMP Consultants Ltd, and Goldfinger House Solihull by AJA Architects LLP. The development (formerly known as Ladyridge Farm) is constructed with environmental sustainability in mind.

Ground source heat pumps serve the under floor heating in all of the offices, rainwater is harvested to flush toilets and irrigate the landscaping, timber has been harvested from the estate and a lot of the stone, tiles and paving has been recycled from existing buildings. Unusually, as much thought has been spent on the outside of the offices and how they blend into the landscape as the inside. Robert Champion, partner at Worcestershire-based agents Halls Commercial said: “Whilst city centres and other areas of high population levels remain attractive to many businesses, there is the genuine justification for small, entrepreneurial businesses to locate in more rural

The Brockhampton Estate project, near Hereford

areas where equally attractive and well specified commercial premises can be found but All four winners of the RICS regional awards will now go on to

compete in the national final on Friday 21 October at the Savoy in London.

Cobnash Industrial Estate Kingsland, Herefordshire Workspace units from 938 to 2,017 sq ft


(We’re pretty big on it)

Old Forge Industrial Estate Peterchurch, Herefordshire Workspace units from 988 to 2,020 sq ft oldforgeindustrialestate

IN THE W03$ESTE3SHI3E, HE3EF03DSHI3E, SH301SHI3E AND WIDE3.IDLANDS 3EGI0N Commercial property services from Halls.

Our commercial team has many years of experience in the West Midlands market and in our various fields of expertise; providing a forward thinking, personal and professional service designed to achieve the best results for our clients...

Long Meadow Industrial Estate Ewyas Harold, Herefordshire Workspace units 1,390 to 6,240 sq ft longmeadowindustrialestate

S"-&4"/%-&55*/(4t"$26*4*5*0/4t*/7&45.&/54 %&7&-01.&/5-"/%t7"-6"5*0/4t-"/%-03%"/%5&/"/5 1301&35:."/"(&.&/5t#64*/&443"5&4 In association with:

0845 054 0466

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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For more information contact: Rob Champion or Charlotte Fullard or visit


26/8/11 10:23:37

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26/8/11 10:23:39

Business News

WHAT IS IN IT FOR EMPLOYERS THAT TAKE ON AN APPRENTICE? Hewett Recruitment are currently recruiting an apprentice to work with Louise Hewett’s Executive Assistant Jo Watkins.

Lucy Price from Bronte Porcelain with Commander Ackland and Commanding Officer Captain Jerry Kyd showing one of the limited edition plates Bronte produced, onboard HMS Ark Royal.

COMMEMORATING HMS ARK ROYAL Bronte Porcelain of Malvern with a very skilled workforce of Worcestershire artists and craftspeople have over the years since their formation in 1996 gained recognition as one of the most prestigious manufacturers of English bone china in the United Kingdom. Bronte have received many special commissions from Royalty and Heads of State. For corporate business Bronte are able to produce high quality pieces that will enhance the image of any company.

Late last year they were contacted by Commander Heber Ackland from HMS Ark Royal who wanted special commemorative pieces for the 25th Anniversary of Ark Royal which unfortunately coincided with the sad decommissioning of the ship. Bronte will be happy to discuss any corporate enquiries with companies requiring something special.

Louise Hewett, Managing Director of Hewett Recruitment explains why she thinks companies should take on apprentices and what is in it for them: “In addition to tackling the skill shortage, apprentices are beneficial for companies as they are trained to do a job to agreed standards designed around their talents and the needs of the businesses. They bring considerable value to employers in an increasingly competitive business environment. ‘Growing your own talent’ provides a stream of ‘fresh blood’ for your business to make sure the well of talent does not dry up, it also allows businesses  to shape their workers and ensures they have the right skills in place for the future success of their business. There is hot competition for placements, so apprentices tend to be eager, motivated and loyal to the company that has invested in them. Jo Watkins, Louise’s Executive Assistant said: “We are looking forward to nurturing and developing our new apprentice – all we need is lots of enthusiasm to learn!”

MANUFACTURING PROFITABILITY: COMPLIMENTARY SEMINAR As the recession grinds on, profitability becomes ever more important with a strong emphasis on manufacturing to lead the recovery. This seminar, hosted by Dr Geoff Relph of Inventory Matters Limited, will focus on assessing the operations strategy and how to identify key opportunities. Joining Geoff will be two keynote speakers, Mike Ashton, Chief Executive of Herefordshire and Worcestershire Chamber of Commerce and Simon Noakes – Operations Manager at Hozelock Ltd (winners of prestigious manufacturing awards). Mike will open the seminar with an insight into manufacturing in the region and Simon will examine Hozelock’s approach to customer service

and inventory management in a very difficult business environment. The seminar will show how an inventory reduction plan can be blended with an improvement project to achieve improved business capabilities prior to the removal of inventory to preserve customer service. When?

Wednesday, 5 October 09.30am-3.00pm (with a complimentary lunch) Where?

Phase 3, Malvern Hills Science Park, Geraldine Road, Malvern, WR14 3SZ

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Louise Hewett, Hewett Recruitment


26/8/11 10:23:44


REFLECTIONS OF A BUSINESS COACH It’s great to reflect back on the last 4 years and the real privilege it has been to work with more than 400 local businesses. From a construction company tripling turnover in 14 months, a manufacturer improving profitability by 75%, to a security firm owner now seeing more of his kids and re-joining the local brass band…while the business grows. We get a tremendous buzz when our clients achievements are recognised: Uniline, winners of the Queens award for Enterprise, Holywell Spring Water & Ninety Five Creative, recent winner and runner up, Most Promising New Businesses at the recent Chamber Business Awards; and Cathedral Belles, retailer of the year. We are also very proud of our own award for best client training results, chosen out of 1100 global coaches. I rate what I do as the best job on earth. Initially there is the fascination of discovering what a business looks like from the inside – it’s successes and failures, it’s hopes and disappointments. Next, we work with the business owner / leader providing the clarity to see what can be achieved through the use of proven systems and techniques, along with effective goal setting. Then, most importantly, we provide support and guidance as confidence builds, people develop and the results improve, this is the most satisfying aspect of all. We have met some great people and had a tremendous amount of fun over the last few years. We have taken clients to Villas in Spain and a Manor House in North Wales for ‘planning days’; taken over

the French restaurant at the Chateau Impney and Browns, Worcester; for Christmas celebrations. We’ve experienced off road driving, attended many sports events, climbed the 3 Peaks and cycled between each and undertaken several other charitable activities.

firm of solicitors and a number of customer focused accountants. This now also incorporates Internet, Marketing, CRM and HR Service Providers, along with our excellent relationship with the Herefordshire and Worcestershire Chamber of Commerce.

Coaching can be a great investment whether you’re a one person or a multinational business. You simply need to have the desire to take your organisation to the next level of success and the acceptance that there are areas in any business which can be improved.

Indeed, the Chamber shares our desire to help businesses across Herefordshire and Worcestershire achieve that next level of success. So we are delighted to be working with the Chamber on the Powered Growth Programme, chairing the sessions and presenting on various of the subject areas.

To give an idea of the approach we take, here are a few of the maxims we adopt when working alongside our clients: • Stop selling products and services, start selling the results. • Growth happens when you invest time working ON not just IN the business. • Make decisions based on return on investment, not minimising costs. • Inspire the team through empowerment, cash won’t achieve this.

It’s a unique opportunity to get a ‘foot up’ for your business. You invest your time and an open mind, and we’ll deliver the tools you’ll be able to use immediately. The future? We also have exciting plans to take our business to that next level, exploiting those tools we continually look to make available to others. Simon can be contact on 01905 621566 and to discuss your coaching needs and aspects of the Powered Growth Programme.

• Time is the precious commodity, respect it as such and you can achieve more. • Forget goodwill, a business that works without you is something of tangible value In addition to being a very active member of the Action Coach family, another area that has been particularly rewarding is the development of strong strategic alliances. We work alongside: a leading bank, a dynamic


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Chamber News WORCESTER CARE PROVIDER IN DOUBLE AWARD Two Worcestershire care homes owned by Sanctuary Group and managed by Sanctuary Care were last week given awards by the County Council for their excellent work in the field of improving dementia care. The ‘Improving the Quality of Person Centred Dementia Care’ awards were given to the care home managers from Sanctuary’s Ravenhurst home in Stourport and Heathlands home in Pershore.

Pictured L-R: Speller Metcalfe accepting the Development team Award from Phillip Hammond, Deputy Chief Executive of LABC, Pat Gorin Contracts Manager Speller Metcalfe, Bill Cave Small Works Director Speller Metcalfe, Matthew Bailey Quantity Surveyor Speller Metcalfe, Rob Portman Site Manager Speller Metcalfe, Councillor Andrew Roberts, Chairman of South Herefordshire Shared Services Committee

SPELLER METCALFE RECEIVES RECOGNITION FOR CONSTRUCTION WORK AND SUPPORT FOR LOCAL COMMUNITIES Speller Metcalfe have enjoyed a successful year to date, receiving several local, as well as national awards for which the firm has been recognised not only for the quality of their contract construction work but also for providing significant support to the surrounding communities. Speller Metcalfe scooped the Development Team Award at this year’s inaugural South Worcestershire Building Excellence Awards ceremony held in Worcester in recognition of their outstanding work undertaken at Malvern College which had been extensively damaged by fire. The team were praised for completing the work in challenging circumstances and equally for the minimal impact caused during the restoration to the College’s day to day activities. Organised by the National Considerate Constructors Scheme, Speller Metcalfe were also presented with the Silver Award for most Considerate Contractor of 2010 for a major contract at the Longhouse Day Care Centre in Stroud, as well as a further prize at the LABC Best Community Building Awards for the construction of the new Armadillo Community Centre project in Yate, near Bristol, a design specifically for schemes benefitting the local community. Speller Metcalfe were also delighted to be acknowledged by the South West Built Environment Awards for their work under the Gloucestershire County Council Framework on the Heart of the Forest

Steve Wood, Sanctuary Group Director – Care and Support said: “The award is a fitting tribute to the skill and dedication of the staff at these two homes. It also reflects our commitment to providing the highest possible standards of dementia care to our residents.”

Community Special School in the Forest of Dean, receiving the Innovation Award.

OWNER MANAGED BUSINESSES MAY BE TURNING A CORNER ACCORDING TO NEW RESEARCH Optimism among owner managed businesses in the West Midlands has increased with 51%* of regional respondents to Baker Tilly’s Owner Managed Business survey revealing positive sentiments about their business, compared to 42% in 2010. Kate Reid, OMP for Baker Tilly in Hereford explains: “Whilst there is more corporate confidence there is also uncertainty and economic recovery remains fragile. OMBs should not fall into a false sense of security; but maintain cost control, keep a close eye on cash and ensure efficient working practices are in place.” Taking business from failing competitors is a primary opportunity according to 27% of respondents with growth in new technology and lowering costs also ranking highly (both 23%). However downturn in demand is still the biggest threat with 41% of respondents indicating that it is a major threat in

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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The awards each came with a grant from Worcestershire County Council of £7,500 which will be used to further develop the dementia care provision at the homes. Plans include the creation of sensory room with farmhouse dining experience, transforming one of the lounges into a pub, and a sensory garden.

the region. Other threats include public sector cuts (36%), rising fuel costs and increased inflation on goods and services (both 32%). Overall, perceived threats seem to have decreased, particularly access to credit which is significantly less of a threat to business with only 5% of West Midlands’ respondents indicating it as a major issue. However, is this because banks are ‘back in business’ or are fewer businesses looking for credit and now operating within their means, or are they changing their budgets to allow for funds for development? “For many businesses, organic growth is going to be hard to come by. Those businesses that are fortunate to be sitting on cash balances may decide to deliver growth via acquisition and investment.” *Small Sample YouGov collected the data from 276 owners and senior executives of private businesses across the country in the spring of 2011.


26/8/11 10:23:54

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26/8/11 10:23:55



Network4Charity held a superb evening at Worcester Warriors Rugby Club on the 29 July in support of Education for the Children. The evening was host to a number of successful local businesses providing them with a great opportunity to mix business with pleasure, including a three course meal with live music and all for a fantastic cause.

To celebrate 90 years of healthcare support in Worcestershire, WHCA has been donating free cash plans worth £550, to support charities such as St Richards Hospice and are looking to donate to other charities.

There were two main sponsors for the night, Lee Clarke from ClarkeWood Consulting a Specialist IT Recruiter who sponsored two tables and Lynn Taylor from SPD Print a Silk Screen Printer sponsored the champagne reception.

WHCA cash plans are an easy way to get support to meet the costs of every day healthcare. The WHCA has been helping local people and businesses since 1921.

Network4Charity raised a great total of £2800 on the night itself all of which has gone directly to Education for the Children and will significantly make a difference to the children of Guatemala whose lives have been touched by the charity.

Attendees at a past Prince’s Trust event

RAISING FUNDS FOR THE PRINCE’S TRUST The Herefordshire and Worcestershire Development Committee for The Prince’s Trust, chaired by Viv Hudson of Hotelshop UK have three exciting events coming up to raise funds to support local disadvantaged young people.

Some of the attendees of the Education for the Children event in July

Kevin Churchill, Business Development Manager, said: “We really believe in the added value and benefits that this type of plan can provide to business and individuals, and although we have been here for 90 years we are still a growing business.”

On Thursday 15 September, they will hold their first clay pigeon shoot at Hereford and Worcester Shooting Ground. The event provides a great opportunity for alternative corporate entertaining or team building for your organisation.

Designed to give peace of mind and to help individuals return to work as quickly as possible, cash plans assist companies and individuals to pay for regular healthcare such as the Dentist or Optician and other treatments such as Physiotherapy, Osteopathy, Health Screening

Please visit the charity website for more information on the cause and their great work!

Following the success of their annual Worcestershire Golf Day, the Committee will be taking the event to Spain from 14 to 16 October. If you are interested in entering a team, please visit Back by popular demand on Wednesday 9 November is ‘Celebrity Call my Bluff’ - a cheese and wine tasting event with a difference. For more information about these events please call Dani Oliver on 07768 033502.

Strawberry and cakes raise cash for charity at Crowther Beard. Pictured enjoying the strawberries are (left to right) Anne Priestley from New College Worcester, Sarah Costello-Byrne, John Painter and Chris Hobbs from Crowther Beard.

Health plans are an economical way of providing support for employees and start from as little as £1.07 per week.

CROWTHER BEARD CASHES CAKES IN FOR CHARITY Crowther Beard LLP accountants’ Summer Strawberry Cream Tea event raised over £500 for charity. The Strawberry Cream Tea event took place at the Crowther Beard office. Over 30 guests, together with the Crowther Beard team enjoyed an array of cakes, scones, cheesecakes and strawberries and cream in exchange for a donation of £10 or more to the New College Worcester Charity. New College Worcester is a national residential school and college for young people aged 11 to 19 who are blind or partially sighted. “The support received for an event of this type was fantastic. It was a lovely evening and the cakes were delicious. We were delighted to raise over £500 for the New College Charity from pre- event pledges, where guests were able to pre-order and have their boxed cake ready and waiting for them, as well as donations on the night and from the prize draw.” explained managing member John Painter.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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26/8/11 10:23:59

International Trade

FUNDING FOR EXPORTERS Are you a new or experienced exporter looking to expand your business overseas but lack of resources to do it? Are you interested in getting support to fund your international visits or to introduce your products into new markets? Whatever question you have, UK Trade & Investment (UKTI) and the International Trade Team at the Herefordshire & Worcestershire Chamber of Commerce (HWCC) will help you to build a strong and solid international business!


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We all know that businesses all over the world have been trying to survive the global financial crisis and trading internationally is the best way to do it. Therefore, in order to encourage businesses to follow this route, UKTI has implemented new financial schemes available to small and medium companies that have the commitment and desire to explore overseas markets. Depending on your planned activity, we may be able to support your business with different types of funding such as: a) Exhibition Support - This may be available to support eligible companies wishing to exhibit overseas.

b) Market Visit Support - This scheme supports businesses to research new markets and/ or visit new contacts such as potential clients. Grants range between ÂŁ200 - ÂŁ750 depending on the market. The funding available varies depending on the activity, the country visited and the particular characteristics of each company. If you are a new or experienced exporter looking to discover new markets, please get in touch with us and weâ&#x20AC;&#x2122;ll provide you with the right funds to grow your business overseas!! For more information please contact the International Trade Team on 0845 641 1641 or email

September/October 2011

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INTERNATIONAl TRADE: HEAlTH AND WEllbEING The International Trade team at Herefordshire and Worcestershire Chamber of Commerce have recently been designated as the UK Trade and Investment (UKTI) lead on export support for Health and Wellbeing businesses for the West Midlands region.

EXPORT TRAINING COURSES Authorised Economic Operator (AEO) Awareness Thursday 6th October (Half day) Severn House, Prescott Drive, Warndon Business Park, Worcester, WR4 9NE £95 Members, £100 Non members

The industries included in this sector are: n Medical Technology n Biotechnology and Pharmaceuticals n Food and Drink n Clothing, Footwear and Fashion n Giftware, Jewelry and Tableware n Leisure and Tourism n Textiles, Interior Textiles and Carpets The Health and Wellbeing sector will be led by Shernel Stevenson who will be based at the Chamber of Commerce. Shernel has been working with the International trade team for almost 3 years and been working with companies throughout the region to develop their international business and to gain access into new markets. For those companies covered under this sector and who would like to access new overseas markets receive the list of sector activities or have a general discussion on what support is available to them contact Shernel Stevensonon 0845 641 1642

In addition to the funding we offer, we also provide a high level of export training courses to those companies that want to learn or improve their skills in this area. The range of courses is wide and suits the needs of any exporter! So would you be interested in increasing your sales on line, in managing your agents and distributors more efficiently and effectively or in using adequate financial controls that help your company avoid risks and financial implications? These and more questions may be answered by attending some of the training courses we have available. This time we’re encouraging companies to learn and understand the importance of getting the AEO accreditation which helps international traders to maintain fast and reliable delivery times in international markets. The WCO (World Customs Organisation) has been urging all its 178 member countries to put in place an ‘accreditation scheme’ to allow customs authorities to identify the ‘legitimate’ traders internationally from the ones that will require further surveillance. The aim of this accreditation is to reduce the paperwork burden of international trade, increase

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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the use of electronic systems, remove financial restraints by introducing new accounting procedures for duty/VAT – many leading to significant cash-flow advantages as well as reducing tax bills – and remove the requirement for customs bonds and guarantees. For further details please contact Iliana Salazar at or telephone 0845 641 1641 ext 227 or Alison Avery at or telephone 0845 641 1641 ext 231

DATE fOR DIARY..... Export Factor II Wednesday 19th October, Sixways Stadium A must attend event for exporters interested in new opportunities. For more information please contact the International Trade Team on 0845 641 1641 or email


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New Members Bromsgrove


The Orchard Cafe

CML Distribution

Alexander Park Resort

01527 575349

01531 671141

PSG (Events) Ltd

Gough Bailey Wright

Cartwright Associates Ltd

01527 579555

Ignition Components Ltd 01527 878249 UKF Stainless Ltd 01527 578686

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Red PR and Marketing Ltd 01905 28558

Malvern am2 solutions ltd 01684 777698 Glug and Glut

07852 191583 Scimitar Sports 01905 425324 Skinny Dip Skincare Ltd 01684 310748


Impact Security

Speller-Metcalfe Ltd

Tulip (TMB) Ltd

The English Mutual Group PATRON

0845 6037994


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4Risk Prevention

0845 6440168

Stanford Marsh Group 01905 458000

01905 613613

Worcestershire Literary Festival Ltd


Adams Fletcher & Partners

Steatite Ltd

Out of Area

PIP Printing

Tax Assist Accountants

Quality Office Supplies Bilston

Stonham (Home Group) - Hereford & Worcester

Thermex Ltd

Prospero FD Birmingham

01432 355432

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01432 861067

Kidderminster Kudos Blends Ltd 01299 271333 TNT (UK) Ltd

01299 250100

01902 884688

07716 973121

The Right Equity Release 01432 378145

01905 24435

Stourport-On-Severn Alpha Adhesives & Sealants Limited 01299 828626

Worcester Darke Jones

01905 820542 Enlogic Systems Europe Ltd 01905 726624

FT Images Higgs & Sons Brierley Hill 0845 1115050 MHT Life Leamington Spa 07703 517565 Sir Bert Millichip Sports London 01886 853970

01905 456083 Mitsubishi Pencil Co (UK) Ltd 01905 755043

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Business News

SUCCESSFUL NEW LETTINGS AT LINK BUSINESS CENTRE Phase 4, the latest development at Link Business Centre in Malvern has recently been completed. The new development, consisting of seven high specification, energy efficient industrial units with high insulation values, are quickly being filled. 6 out of the 7 units have been taken by existing tenants; 2 are already occupied, 4 have terms agreed – all within 1 month of building work having been completed. Proving that the Centre is an ideal environment to ensure efficiency and productivity for local businesses, and has plenty of satisfied customers

Transformation of Health and Social Care in Herefordshire – a first for the UK Groundbreaking changes have taken place in Herefordshire over the last year with the integration of health and adult social care services, through the creation of Wye Valley NHS Trust from 1st April 2011. Wye Valley NHS Trust is the first organisation in the UK to have done this and is confident that using the existing excellent social and community care in Herefordshire to a greater effect will place less pressure on acute hospital services and bring care closer to patients. Herefordshire health and social care organisations needed to find new ways of working to provide high quality, safe and sustainable services and solutions AND which reflect the community across the whole of Herefordshire.

Through a range of services including; Washroom, Medical/Clinical Waste collection services, they offer recycling solutions for just about any product from nappies and incontinent waste (which are made into roofing tiles, egg boxes and shoe insoles!) to surgical dressings.

The new services concentrate on identifying vulnerable patients or service users in the community before a need for urgent care arises. The focus will be on predicting and preventing illness early on, and promoting more personal health and wellbeing.

Mid West Automation is one such success story. The completion of the new units came at the perfect time, allowing MWA to expand without having to incur the costs of moving their machinery. The increased space will be ideal in allowing them to grow their manufacturing services, and they have also been able to add to the team, consisting as it now does of a staff of five full-time employees and one part-time employee.


It has been a unique and challenging year working closely with the local community and stakeholders to bring these services together.

Where appropriate, care is being delivered through joined-up local neighbourhood teams. This means multidisciplinary teams of therapists, nurses, social workers, along with GPs and practice staff, communicating and working together in ways we have not seen before.

who are trading successfully and are ready to expand.

Christine Bond, Managing Director of Safer Options and Greener Options

Safer Options & Greener Options have been established for 5 years and are based in Hartlebury. The company ethos is ‘Put something back’ and they do that on a daily basis.

Lots of the services such as printer cartridges, stamps, cans, corks and mobile phone collections are free to customers and help with fund raising projects. Many of the products are sent to third world counties to help the poor and disadvantaged. Managing Director, Christine Bond says: “I am described by my staff as a ‘Womble’ and I think, if the shoe fits…….(And if it doesn’t, recycle it!). If we can’t recycle it for you, we know a man or woman who can!”

NEW CAR PARK ACCOMMODATES EXPANSION AT OPEN GI Leading Technology Company, Open GI, has completed work on a new company car park to add 71 new spaces to cater for the ever expanding workforce. Open GI has been located in Warndon for the last 23 years, during which time the staff total has increased four-fold from just 75 to over 350 employees. Councillor Simon Geraghty, Leader of the City Council, Worcester, said:

“This is a great example of how local government can work with the private sector to solve problems facing businesses. This new development will enable Open GI’s workforce to comfortably expand to facilitate more technical employment opportunities in Worcester, whilst easing parking congestion with neighbouring businesses.”

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Cassie Bray, from Herefordshire and Worcestershire Chamber of Commerce said: “This is part of a shared vision between the Chamber and the local Authorities to remove barriers to growth for businesses such as Open GI and to encourage job creation and economic prosperity within the county.”

car share with colleagues, but as an ever expanding company, many staff members were parking on surrounding roads of the Industrial Park, outside other local businesses. This, in turn, has led to congestion in the area and complicated emergency service access.”

Chris Guillaume, from Open GI, said: “Many of our employees actively 055

26/8/11 10:24:21

Business News THE POWER OF A WORKED NETWORK! Rapportstore met with Lilylicious at a recent Herefordshire and Worcestershire Women’s Business Forum. They wanted to support a fellow small business by procuring an item and highlighting Llilylicous through their social media streams. Balfour Beatty are climbing Kilimanjaro in support of a local village school in Chilanze Tanzania. During the climb, the team are going to be met by the villages and entertained by the village elders after which it is customary to exchange gifts. Rapportstore contacted Lilylicious and to support the event for gifts for the village women. These can be viewed on the blog But this networking story does not end there. Balfour Beatty has invited Lillylicious to their site in Derby to hold a jewellery party for their 400+ staff and they are holding a further party in September for the Rapportstore. All in a days network……

Worcestershire Women of the Year - winners courtesy of worcester news

WORCESTERSHIRE WOMEN OF THE YEAR AWARDS Around 380 people enjoyed the prestigious event which took place at the Sixways Stadium. The winners were honoured at a lunch and awards ceremony with celebrity speaker Christine Hamilton. The event has raised over £20,000 for St Richard’s Hospice. Ruth Jones – Achievement Award

THE DREAM OF GERONTIUS Chamber members, Worcester Festival Choral Society are performing Elgar’s The Dream of Gerontius in Worcester Cathedral on Saturday 19 November as the Gala concert for their 150th anniversary year. Chairman Mark Elliston says: “This will be a great occasion for the choral society whose members are drawn from all round the county and with an increasing number of younger singers eager to maintain the tradition of singing in chorus.” For this concert, Worcester Festival Choral Society are conducted by Director of Music, Adrian Lucas and accompanied by the Chameleon-Arts Orchestra and internationally acclaimed Mezzo-Soprano, Catherine King, who once lived in Upton on Severn and sang with Worcester Festival Choral Society in her early years. Tickets start at £8 and are available online at www. or at Worcester Live! Box Office. Tel 01905 611427.


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Ruth has been actively involved with the local community volunteering for Refuse and Rape Crisis and helped to put Worcester on the map as a city for excellent support services for women.

Valerie Corfield – Voluntary Award For over 50 years Valerie has raised tens of thousands for various charities whilst raising four children of her own, fostering a Barnardos boy at weekends and during holidays, being grandmother to ten and great grandmother to two.

Nicola Matthews – Business Award Nicola set up the Spray Tan Cubicle Company in Dec 2004. Since then, she has added several new products servicing salons, spas, mobile therapists and colleges both in the UK and abroad. She is also proud to be associated with ‘Strictly Come Dancing’, the ‘Brit Awards’ and has many industry accolades.

FINDING OLD FRIENDS Over the last 70 years, students at the University of Worcester have studied a range of subjects and have moved into valuable professions. The University is keen to re-establish contact with its alumni and urges former students to contact the University to update their details and benefit from the rewards of being an alumni member. By joining the active and social community you can strengthen and maintain those friendships formed throughout University life, receive invitations to events, reunions,

and the bi-annual alumni newsletters as well as support the growth and development of the University. In September 2012, the University is awarding students who received a Certificate in Education between 1946 and 1977 with an honorary degree at a graduation ceremony in the Worcester Cathedral. The University is searching for alumni from this period who qualify for this award and want to be a part of this special celebration occasion. So if you’re a former student, or you know someone who is, and would like to renew old acquaintances or attend events, it’s easy to do so.  Just email your current contact details to or call 01905 855141.

September/October 2011

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WHEN PIP MET FERAL Two Hereford companies with a strong ethos for environmental issues are getting together to build a better future for the local community. Innovative theatre company, Feral Productions is teaming up with PIP Printing, to make sure that their promotional goods reflect the sustainable community values that both companies believe in.

Megan Barker, Joint Artistic Director with Feral Productions comments:“We are delighted to partner with a local company who share our interest in further developing a vibrant cultural landscape without compromising the environment in the process. We see our use of non-traditional theatre spaces for performances as a kind of recycling – making new use of familiar places and casting fresh light on tired sites.” The first job that PIP will be taking on for Feral Productions will be the

production of flyers and posters for their Autumn show Shattered which takes place at the Royal National College for the Blind from Tuesday 13 – Saturday 17 September. Tickets are on sale now for £10 each from The Courtyard box office on 01432 340555 or via the website at

Megan Barker Joint Artistic Director with Feral Productions with Simon Owen Photo: Ryan Bromley

MFG SOLICITORS RELOCATE FIRM’S EMPLOYMENT TEAM TO WORCESTER mfg Solicitors (mfg) has relocated the firm’s employment division into Worcester. Led by Partner Sally Morris, mfg’s six-strong employment team, formally based in Halesowen, transferred to the firm’s offices on The Tything in Worcester back earlier this summer. The official opening of the Peach Recruitment offices

Sally Morris, Head of mfg’s employment division and a Partner at the firm since 2006, said: “By moving

our employment team into Worcester we are not only contributing to the local economy by bringing more jobs and clients into the city, but I’m confident we will be in a stronger, more accessible position to offer legal advice to businesses in and around the wider areas. “We are already heavily absorbed in the fabric of the area’s business community and are already increasing our profile further.”

LOCAL RECRUITMENT COMPANY EXPANSION TO NEW CITY CENTRE PREMISES After nearly 10 years in business Peach Recruitment have recently had a significant expansion. The specialist agency moved into new premises on 14 Pierpoint Street in the centre of Worcester. The new offices are in close proximity to Foregate Street train station and other local public services. The relocation shows a major move for the local business which is steadily growing. Sarah Mayo-Evans, owner of Peach, said

“The move to the new premises forms part of our expansion plan that we started rolling out in early 2010. We are delighted with the new premises.” The agency provides temporary, contract and permanent office, commercial, legal & public sector work. Mike Ashton, Chief Executive of the Chamber of Commerce, officially cut the ribbon at the opening ceremony. He said “It’s great to see local businesses like Peach doing well despite the current economic climate.”

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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(From left to right): mfg solicitors staff; Kate Filkins (Assistant Solicitor), Rachael Watkins (Paralegal), Iain Morrison (Partner), Sally Morris (Partner), Richard Connolly (Partner) and Amanda Pillinger (Associate)


26/8/11 10:24:27

Movers and Shakers


LUCY RENDLE, VIDEO INTERACTIVE Specialist corporate film Production Company, Video Interactive (promotions) have promoted Lucy Rendle as Head of Product Photography.

The next edition of BD will focus on Global Markets and Entrepreneurship so the last word for this edition goes to Doug Mahoney, West Midlands Regional Director for UK Trade & Investment.

Lucy’s earlier experience was with Channel 5 TV. She joined Video Interactive in 2009 as Production Assistant. Her role has evolved, taking on additional responsibilities, ranging from Camera Operator on multi-cam shoots, to Artistic Advisor, which involves interpreting visual requirements of a storyboard through to directing a shoot. Technical Director and founder, Terry Anderson, believes developing talent and empowering his team, broadens

Last Word

1. WHY IS EXPORTING IMPORTANT TO THE UK ECONOMY? At a time of dramatically reduced public spending, constrained credit and reduced consumer spending in our home market increasing exports is key to economic recovery. 2. WHY IS IT IMPORTANT FOR COMPANIES TO CONSIDER EXPORTING? the company skills and provides clients with a higher quality, best value service.

At a time when the home market for many companies is stagnant or declining exporting offers the chance to diversify your markets and improve your bottom line. 3. WHAT COUNTRIES DO BRITISH COMPANIES EXPORT TO?


The bulk of British Exports still go to the USA and ‘old’ Europe. However British companies actually export all over the world and trade is growing fast with markets like India, China, Brazil and other emerging markets.

Modus Creative design and marketing company based in Foregate Street, has announced the launch of its new online business and the appointment of Jim Kelly as its new online manager. Jim, who is responsible for all Modus’ online activity, joined Modus Online Limited in March and brings with him over 10 years’ experience programming with PHP, CSS and HTML, e-commerce and search engine optimisation. He is also using his knowledge of Drupal and Joomla with Modus’ clients. Jim is joined by graduate web developer Wojciech Batyra. Modus Online is working extensively in the education sector developing financial apps for smart phones, as well

4. WHAT IS THE SINGLE MOST IMPORTANT PIECE OF ADVICE YOU WOULD GIVE AN EXPORTING COMPANY? Do your homework and plan exporting as an integral part of your business. You need to understand how exporting will effect your business and to understand the market you are entering. There is plenty of experience/advice out there that you can access. Of course UKTI can help, that is what we are here for, but there is plenty of information on line and Banks, international lawyers etc will also be happy to help. 5. WHAT IS THE BEST WAY OF LOCATING POTENTIAL DISTRIBUTORS IN MARKET? as other sector specific apps for iphone, blackberry and android apps – an area which Jim is now using his expertise to help further develop.

I would advise talking to an International Trade Adviser (ITA) from the UKTI team in the Chamber. Firstly using a distributor may or may not be the best route to market for your product/service. If it is the ITA be able to work with you to get our Embassy/Consulate/High Commission in the appropriate country to help you identify the right partner. If it isn’t the right route, they will be able to advise you on other options. 6. SHOULD A START UP COMPANY CONSIDER EXPORTING?


It depends on the product/service you supply. Some companies are certainly ‘born global’, particularly in sectors like ICT, Digital/New Media etc. Others will need a track record of established production before they should really consider it.


Yes. SMEs new to exporting can receive assistance from UKTIs Passport to Export scheme and funds can also be made available to help in visits to markets, attending trade shows etc. However, we find that most companies find access to expert advice and access to business opportunities more valuable than the actual subsidy. Get in touch with an ITA and they will be able to work with you on an appropriate package of support.

0845 641 1641 058

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Contact your local International Trade Advisors on 0845 641 1641 or email Send your Global Markets and Entrepreneurship stories to

September/October 2011

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At DHL Express, we go to the ends of earth and back to support businesses’ import and export needs. From small companies to large organisations, we care about driving customers’ businesses forward. They’ve been trusting us to deliver for over 40 years – probably because we make understanding international express shipping our business. Our local expertise, unparalleled international network and customs clearance experience is second to none. Whatever a business is shipping; whenever a shipment needs to get there – DHL delivers, making us the perfect partner for small businesses expanding into overseas markets. That’s the Speed of Yellow.

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Business Direction #03  

Business Direction #03