Business Comment oct/nov 09

Time for renewal

How Edinburgh’s getting fresh wind in its sails - Pages 24-25

OCTOBER/NOVEMBER 2009

Oct/Nov2009

Meeting the challenge It’s not a case of ‘recession, what recession?’ – we’ve all had to adjust our plans in the light of the downturn – but it’s certainly the case that the nay-sayers are being proved wrong about the effects on Edinburgh’s economy. You’ll find heart-warming stories galore in this issue.

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I want to share with you a key aspect of our vision and the work we do to support members. There’s nothing new about challenging times in business, and there’s nothing new about the drivers that are needed to claw our way back: quality service; listening well to people (customers, suppliers and staff); and attracting investment.

What I hope is new is the approaches we are taking as a Chamber to enable our members to grow their businesses.

From One Step Ahead to our latest campaign – Time for Renewal – you tell us we are getting it right.

We have met with significant investors over dinners with key stakeholders in the local, national and international economy, and communicate frequently with local and national politicians.

Whilst it’s crucial we challenge intransigence, our role is really about uniting private and public sector in delivering in harmony.

I have every respect for our new President, Robert Carr, and really appreciate his explanation that he’s a conflict resolution expert. His skills as a litigation lawyer only cut in when the first options don’t work.

That’s how it is for us. The more we can marry disparate talents of all sectors of our community for the economic welfare which drives our social welfare, the more we will have succeeded. We are building our portfolio of networking opportunities constantly. In the life sciences and financial services as well as in transport and skills, our presence creates bridges for progress. The Middle East Business club is the early herald of a project which will transform our international trading support to new heights.

Watch this space.

Ron Hewitt chief executive

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Introduction / contents Chamber news Capital view Chamber news Be the best Going international Inspriring connections 60 seconds Superjam Cover feature Training & education

30 32 34|35 37 38 41 42 44 45 46 49|50

Chamber news Skills focus Conference & exhibitions In the spotlight Financial outlook Ask the expert / get with IT Financial service Getting started Enterprise Recruitment Movers & shakers

Business Comment is an Edinburgh Chamber of Commerce publication.

All editorial and g eneral enqu iries: Edinburgh Chamber Customer Services Team Phone: 0844 736 2992 email: customerservices@edinburghchamber.co.uk Edinburgh Chamber of Commerce, Capital House, 2 Festival Square, Edinburgh EH3 9SU www.edinburghchamber.co.uk President: Robert Carr Chief Executive: Ron Hewitt Bu siness Com m ent Editor Josef Church-Woods, Marketing & Communications Executive Phone: 0131 221 2973 email: josef.church-woods@edinburghchamber.co.uk P RODUCTI ON & DESIGN Distinctive Publishing, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Tel: 0191 4788300 www.distinctivepublishing.co.uk ADVERTISIN G Distinctive Publishing, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Tel: 0191 4788316 john.neilson@distinctivepublishing.co.uk FEATURE EDITORS John Dean & Francis Griss deangriss@btinternet.com DISCLAIMER

Distinctive Publishing or Business Comment cannot be held responsible for any inaccuracies that may occur, individual products or services advertised or late entries. No part of this publication may be reproduced or scanned without prior written permission of the publishers and Business Comment.

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Chambernews Helping business access contracts The first national contracts advertising portal, Public Contracts Scotland, www. publiccontractsscotland.gov.uk was officially launched at the Scottish Government National Public Procurement Conference in Glasgow by Finance Secretary John Swinney.

The public sector spends £8 billion per year on goods, works and services but, until recently, there has been no single mechanism giving suppliers access to contract opportunities across the entire Scottish Public Sector.

Mr Swinney said:“One single source of information now gives suppliers access to contracts. For the public sector, a free and simple portal can open up tender opportunities to a wide range of potential bidders.”

David Lonsdale, from CBI Scotland, said: “The Scottish Government’s advertising portal heralds a great opportunity for Scots firms to win orders and grow their business, and ought to benefit public procurers, private sector suppliers and taxpayers alike.

Public procurement policy is not just an issue of value for money and efficiency in our public services, but goes right to the heart of the debate about growing our economy.

We are delighted that Ministers are delivering on this portal as it will provide welcome new opportunities for the growth-oriented businesses Scotland wants to encourage, and I would encourage firms across Scotland to sign up”

For more information and registration please visit: www.publiccontractsscotland.gov.uk

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Accredited courses to boost your career Business people looking to gain professional qualifications to enhance their career can access a range of flexible, accredited training courses through the Chamber.

Courses recognised by professional bodies such as the Chartered Institute of Marketing and the Chartered Institute of Personnel and Development are available through distance learning.

These include marketing, people management and development, personnel practice, employment law, management accounting and Prince 2 project management. Supported by experienced mentors, the flexible approach offered by distance learning enables busy people to obtain professional qualifications within a timeframe that suits their lifestyles.

The Chamber has joined forces with the one of the UK’s leading distance learning providers, ICS to bring these professional courses to members at discounted rates. To receive a 10% discount on these courses, log on to the training section of the Chamber website at www.edinburghchamber.co.uk

Middle Eastern promise The promise of new business opportunities in lucrative Middle Eastern markets is attracting a growing number of Scottish businesses to the Chamber’s Middle Eastern Business Club (MEBC).

A collaboration between Scottish Chambers International and the Native Agency, the Club provides specialist, tailored market entry support and connections, ensuring that Scottish businesses get off to the best possible start in the Middle Eastern region.

With Council leader Jenny Dawe as its Patron, the value of this initiative to local businesses has been recognised by the City of Edinburgh Council, which is a keen supporter.

Additional opportunities currently exist for businesses to meet potential partners and customers by participating in Scotland Week in Dubai in early December.

Included within the week of business activities is a renewables conference, education activities for the Further Education sector, a business day and opportunities for networking.

For more information on joining the Club or about Scotland Week, contact Ewan Ramsay on 01506 497667 or 07967 711817, ewan@middleeastbusinessclub.com or log on to www.middleeastbusinessclub.com

If you mean business, get on tv

• meanbusiness.tv can help give your

business the online profile it deserves

Edinburgh Chamber is launching a new, innovative way for businesses to market themselves through an online video service, with an exclusive introductory offer for Chamber members.

Many customers now access businesses and services via the internet and it’s important that they receive a positive and immediate sense of who you are and what you do. Nothing short of a face-to-face meet communicates this as well as video.

Through a professionally produced ‘mini documentary’ on the Chamber’s online video service, meanbusiness.tv, you can communicate the personality, passion, drive and commitment that set your business apart from the competition.

As well as your video featuring on the ECC supported meanbusiness.tv site we will also host the video on your own website - free of charge - letting you use the video for your own marketing purposes.

Businesses appearing on meanbusiness.tv will get:

For a short introductory period, the service will be offered to Chamber members at £490+VAT. To find out more please contact: Martin Burt meanbusiness.tv T: 0131 202 6181 M: 07799 604 615 E: martin@flixity.tv Go to www.flixity.tv to check out online business videos produced by the meanbusiness.tv team.

“UK online viewers spend 164 minutes online each day”

n a bespoke ‘mini documentary’ communicating your message to your customers

(TNS on behalf of Google, 2008)

n hosting on Edinburgh Chamber’s meanbusiness.tv (your business address, email, web link and map will be included) for a year

“Online video traffic is increasing – up 200% since 2007”

n free access to the video for your own use n the ability to update your listing on meanbusiness.tv and post offers or messages to customers

(Hitwise, 2009)

And it’s cheaper than a Yellow Pages advert.

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Can you afford to risk losing your high performers?

Why not successfully re-launch this top performer back into your business using maternity/paternity coaching?

Maternity/paternity coaching can improve retention, reduce exorbitant recruitment costs, and improve the productivity of your returning staff.

Find out how a small investment in maternity/paternity coaching could have a high potential ROI, by contacting Anna Davis.

Mobile: 07764 235394 Email: anna@balancedmum.com

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With over 15 years experience, we have the expertise to help you manage all your overheads, allowing you to focus on your core business activities.

• Free in-depth analysis of essential business costs • Over 80 categories including Utilities, Telecoms, Business Services and Premises costs • Independent and impartial advice • No saving, no fee price structure means you have nothing to lose – and a great deal to gain

To book your free, no obligation consultation, or to find out more about our range of cost management services, call us today on 0131 300 0085 or email mike.jackson@auditel.co.uk 5 Melville Street, Edinburgh EH3 7PE www.auditel.co.uk

Capitalview Who said recession city?

By Bill Jamieson

Executive Editor, The Scotsman Journalist of the Year and Financial/Business Writer of the Year, Scottish Press Awards 2009

Six months ago Scotland’s capital seemed an economic write-off. Faced with massive bank redundancies and vicious recession, predictions for Edinburgh were dire.

But Edinburgh is showing far greater resilience than the doomsters allowed for. Across a range of indicators including house prices, inward investment, employment and planning applications, Edinburgh is doing better than the average for other cities in the UK of comparable size.

Far from being downcast by recession, award winning French restaurateur Jean-Michel Gauffre, maitre d’ at his popular Old Town restaurant la Garrigue, is opening a vegetarian restaurant at L’Artichaut, a 35-cover establishment in the New Town.

Tourism, the weaker pound and the trend towards ‘staycations’ have all helped. From the Rugby Fortnight through record visitor numbers at the Royal Highland Show to the boost from the Homecoming, the city has so far been able to weather the downturn.

Other businesses riding out the recession include office management concern Space Solutions and Design Links, a company that helps businesses turn round marketing strategies at low cost.

Eteaket, the tea boutique and café in Frederick Street, opened just before Christmas 2008. “What recession?”, says director Erica Moore.

“Business is going fantastically well. It’s been flat out since we opened.”

So the fight-back is not just due to stronger visitor numbers.

Courageous entrepreneurs have launched or expanded businesses.

These do not capture the big press headlines, but they are making an aggregate impact that should grow as a general recovery takes hold.

Chamber launches campaign for public sector reform On 2nd of September Edinburgh Chamber of Commerce held its Annual General Meeting at the Edinburgh International Conference Centre, at which Chief Executive Ron Hewitt launched the Chamber’s campaign for public sector reform - Time for Renewal.

After a keynote address from leading Edinburgh businessman and philanthropist Sir Tom Farmer CVO CBE KCSG, the Chamber conducted the formal business of its AGM, including the election of a new President, Robert Carr, to replace the retiring President, Richard Jeffrey.

Introducing the Time for Renewal campaign, Ron Hewitt described the difficulties facing all of us in the light

of record levels of public sector debt, exceeding any post war deficit and rising to 80% of GDP by 2014 - a debt of £20,000 for every man woman and child in the country. He said: “We ignore the gravity of the situation at our peril.

That is why we must all play a full role in addressing this crisis.”

Time for Renewal is the Chamber’s latest major campaign, calling on the public sector and the private sector to work in partnership to increase public sector efficiency. With the prospect of rocketing taxation and tumbling service delivery, your Chamber favours liberating the talent in the public sector with a major reform programme.

• Sir Tom Farmer with the Chamber’s

new president, Robert Carr, at the AGM, which saw the launch of the Time for Renewal campaign This campaign, aimed at stirring national debate and action, will run through the autumn and we’ll publish a full report of our background findings and progress in the December/January issue of Business Comment.

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Chambernews

Runner up Bobby with winners Chloe (middle) and Mhairi on the Microsoft roof terrace

Designs on success for Edinburgh top young entrepreneurs A pair of young hosiery designers have been named Edinburgh’s top young entrepreneurs at the regional finals of the 2009 Prince’s Scottish Youth Business Trust (PSYBT) ‘Young Entrepreneur of the Year’ Awards, on the 11th September.

Chloe Patience, 27, and Mhairi McNicol, 25, founders of Bebaroque, were announced as regional winners and were presented with a £1000 cash prize by the award sponsors, Microsoft Scotland, at a ceremony at the Microsoft offices in Edinburgh.

They will now be considered by the judging panel to be entered into the national final taking place at Glasgow’s City Chambers on Wednesday 18th November 2009. Six of the 18 regional winners are selected to compete

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for the coveted national title of PSYBT ‘Young Entrepreneur of the Year’ and the opportunity to win an additional £2000.

Chloe and Mhairi set up the Bebaroque partnership in May 2007. Their unique designs of printed and embroidered hosiery, as worn on tour by Kylie Minogue, is now selling in stores all over the world, including some well know outlets in Edinburgh.

Runner up Robert ‘Bobby’ Mitchell, 22, of Pure Services Ltd., was given £500

from the City of Edinburgh Council, and both business were presented with free membership to the Edinburgh Chamber of Commerce.

Stay One Step Ahead with free branding & marketing advice; call 0844 736 2992

Festival gives city a boost Edinburgh International Conference Centre has hosted its 12th consecutive Media Guardian Edinburgh International Television Festival.

Help with exports Edinburgh companies are being given additional help exploring the Kazakhstan export market.

Helping to spearhead the move is Artur Krivov, the Managing Director of the Kazakh-British Chamber of Commerce and one of its founders.

Since he graduated from City University, London in 2002, he has worked with a number of Kazakhstan ’s leading companies in the UK. The aim in forming the Kazakh-British Chamber of Commerce is to help businesses already working with Kazakhstan or seeking to break into the market.

The Kazakh-British Chamber of Commerce is a non-profit making organisation supported by the Embassy of the Republic of Kazakhstan in London, the Ministry of Industry and Trade of the Republic of Kazakhstan, UK Trade and Investment (UKTI) and the British Chambers of Commerce.

By promoting Kazakhstan to Scottish businesses, it is hoped to create more business opportunities.

For more information, go to www.kbcc.org.uk

For the first time, a key element of the programme was staged at the Screen Academy of Scotland at Napier University.

Included on the festival bill were big name stars such as Davina McCall, Michael McIntyre and Peter Andre.

It is estimated that the festival delivers an annual benefit in excess of £1 million for Edinburgh.

Save money with One Step Ahead; go to: www.edinburghchamber.co.uk/onestepahead

Central Taxis

Law firm reappointed Biggart Baillie, a leading Scottish law firm, has been reappointed as VisitScotland’s legal advisors.

The company has worked with VisitScotland since 2004 and Biggart Baillie managing partner Alasdair Peacock said: “We have been proud to work with VisitScotland in effectively promoting Scotland as a national and international tourist destination and look forward to continuing and expanding that relationship.”

Biggart Baillie LLP is one of Scotland ’s leading law firms with recognised strengths in corporate and commercial law, property, construction, dispute management, health and safety, planning, pensions, banking, infrastructure, transport and environmental law.

Biggart Baillie has a total staff of more than 240 people and operates from two offices in Glasgow and Edinburgh.

More details about the firm can be found at www.biggartbaillie.co.uk

0131 229 2468 Edinburgh’s Largest Black Taxi Company Taxi Provider to Edinburgh’s large corporate businesses and top hotels All drivers have Enhanced Disclosure Scotland with Childcare Access to Greenways giving you a faster journey

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Store this number in your phone www.taxis-edinburgh.co.uk

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www.petervardy.com

DEFYING THE TRENDS At a time when businesses everywhere are feeling the economic pinch of the downturn, it is heartening to hear of success stories. Perhaps even more so when it is a beleaguered industry such as the motor trade which provides an example of how businesses are coping, and even thriving, in the currently inhospitable economic climate.

The Government may have stepped in to aid the industry through the introduction of the scrappage scheme in order to encourage new car sales, and it is fair to say that the negative impact of the credit crunch has been more evident within the motor trade than other business sectors.

However, despite the doom and gloom, motor group Peter Vardy have been defying the trends by going from strength to strength within recent years. Founded in summer of 2006

by Peter Vardy, grandson of motor giant Reg Vardy, the new company has emerged from the shadow of its famous namesake to establish itself as the next generation of the motor industry.

BMW and MINI in Edinburgh, the Peter Vardy Way The group’s first specialist dealership is also Peter Vardy’s first Edinburgh venture, with the acquisition of the previous Dunedin BMW and MINI dealership on the east side of the city. Since the takeover in June 2007, also the company’s first birthday, the Seafield Road site which is now Edinburgh’s only city centre dealer, has experienced many changes characteristic of the Peter Vardy approach. A savvy attitude towards business, the implementation of modern advances within the company’s operations and embracing a more customer-friendly approach than competitors has seen Peter Vardy battle back against the downturn, profiting from three years of investment in facilities, franchises and its people.

Class leading customer satisfaction scores are testimony to the success of this strategy.

Extending the values of the company way beyond the confines of Edinburgh’s boundaries, Peter Vardy’s belief in working with his team for those less fortunate has led to members of the Edinburgh team joining their Chief Executive in the building of a Community Learning Centre in Cambodia.

Hagar International is a charity they continue to engage with, developing new ideas and initiatives throughout the working year to raise their target of £53,000 for children who have been rescued from abusive people traffickers.

The man in the driving seat: Peter Vardy

Business Comment DPS 28.9.09.indd 1

Ten Years Younger Over the past few years, the Edinburgh BMW franchise has been rejuvenated. A more youthful and modern outlook has attracted a high calibre of staff, and the desire to offer their customers something different than their competitors has led to a growing clientele of satisfied motorists. A luxury brand which was previously deemed overly expensive has become more affordable, with a raft of exceptionally good value offers, excellent finance packages and price incentives from Vardy ensuring that a prestige drive is now an achievable reality for many of its customers. Peter Vardy BMW has outperformed all other UK dealers selling twice as many BMW cars in Edinburgh than the average city dealer with twice the average market share.

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Busi

The MINI franchise has also reaped the benefits of the Vardy approach. Before, the franchise shared showroom space with BMW, despite its increasing popularity and public appetite for the iconic brand following its 21st century revamp. It is easy to draw parallels between MINI and Peter Vardy – both carry a prominent name which with it comes a lot of history and expectation, yet both have broken away from the constraints of the past to forge new identities as exciting and vibrant brands, challenging the preconceptions of old with new and innovative ideas. Clearly it’s a winning approach with performance in the MINI showroom has been equally impressive, currently top in the UK versus target so far in 2009, achieving seems to be something that simply comes naturally at Peter Vardy.

Peter Vardy’s acquisition of the Seafield Road site has seen MINI move into its own showroom. Dedicated purely to MINI, and fitted out for the sole purpose of housing the fashionable marque, the franchise can finally enjoy surroundings which offer a fully functioning and better service to MINI customers than previously experienced in the BMW showroom.

A customer-centric approach for retail and business-to-business Customers certainly seem to always have been at the forefront of any strategy within Peter Vardy. Not only are retail consumers being catered for in a friendly yet professional and efficient manner, befitting of a 21st century business, but the corporate customer has also been attended to within the Edinburgh dealership’s structure.

The needs of the capital’s corporate sectors have also been taken into consideration, and met with the installation of a dedicated corporate department. Operating out of the Seafield Road site as well, the team includes Yasmin Beattie, Pauline Smith and Robert Simpson. With decades of invaluable experience with the renowned franchise,

the team have made it a priority to build strong relationships with the Edinburgh community, developing good relations with local businesses in the capital, and maintaining good working ties.

As the result of this philosophy, many Edinburgh professionals are finding themselves eligible for corporate deals and offers which are sympathetic to the impact that budget cuts have had upon many businesses’ company car schemes, and are boasting affordable and realistic costs to help.

Members of the Chamber of Commerce are amongst those in the capital benefiting from lucrative tailored packages through Peter Vardy’s corporate department.

A determination to uphold the Peter Vardy principles of honesty and integrity within both the corporate and retail sales team at Peter Vardy, combined with great customer service and value for money, has seen the BMW dealership become an increasingly popular destination for the professionals of the capital – in both a business and a personal capacity.

At a time when more and more companies seem to be struggling, it is encouraging to see that it is possible for businesses to prosper – even in a market like the current one we are enduring. Through combining worthwhile motor trade traditions and experience with forward thinking and innovation, not to mention a devotion to keeping their customers happy, Peter Vardy BMW and MINI of Edinburgh seem to have come into their own – winning acclaim from both the motor industry and consumers alike.

Peter Vardy may be a young company, but if current performance and growth is anything to go by, it promises to be a bright future for this relatively new addition to the motor industry.

A prime site for a motor dealership, the potential for overhaul and innovation was seized upon

by Vardy.

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Graham Carnie B.A. Tuskite Photography It was David Bailey who said “photographers become famous by photographing famous people” - however in reality you may be paid more for a photo of their cat!

• Ulysses - A cat of distinction.

• ‘Mujiba’ between the Limpopo and the

• The Ballet Dancer and the Officers’

Zambezi.

Sword

• James Holloway, ‘Director of the Scottish National Portrait Gallery’ and Prince William.

• Saxophone lessons.

• Alistair Darling Chancellor of the

Exchequer getting ‘Joshed’ by Bill Jamieson, executive editor of the Scotsman at the Edinburgh Chamber of Commerce.

• British Army in the Bundu.

Tel: 07901 565 192 email: graham@grahamcarniephotography.co.uk

Bethebest

Training, mentoring and personal development United approach promotes new futures for executive talent An innovative, new programme aimed at keeping the talents of skilled executives who have been displaced by the economic downturn within the capital, is now underway.

‘Executive Skillsbank’ is a collaboration between Edinburgh Chamber of Commerce, the City of Edinburgh Council and Business Gateway.

Managers and professionals who have been made redundant or are facing redundancy are invited to register on the skills bank, a searchable database which logs their skills, experience and areas of expertise.

The database is available to local businesses and voluntary sector organisations to enable those that are looking for managerial support to find the right person to help their organisation.

Businesses using the service are encouraged to consider offering the participant a position following the agreed period of mentoring. The participant and the business will be free to negotiate the agreement.

Project Manager, Fraser Lusty said: “An increasing number of experienced individuals are now faced with the reality of being made redundant, from what they previously imagined would be a job for life, in the financial services sector. This can be a really daunting and overwhelming experience. The aim of the initiative is to ensure that anyone affected has the information and assistance to consider all the options available to them.”

For more information, call our Customer Services Team on 0844 736 2992 or email customerservices@edinburghchamber.co.uk.

The idea is simple; match available managers and executives to businesses and organisations that have plans for growth.

The managers provide a business mentoring service to the firms on a voluntary basis during a time-bound, structured and planned period.

Stay One Step Ahead with free branding & marketing advice; call 0844 736 2992

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Air travel, including First Class Air Tickets, Business Class Air Tickets, Low Cost Airlines and Airline Charters

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These are just the highlights. For a personal consultation on how we can save you money and time, please call Noreen Neill on 0131 555 5888 or 07500 878 193 n.neill@benlawries.co.uk www.benlawries.co.uk You will never look back!

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E mail: enquiries@edinburghapartments.co.uk, Website: www.edinburghapartments.co.uk,

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Goinginternational Scottish Chambers International national support to global markets Scottish businesses with global trade ambitions can now access an unparalleled range of specialist international trade support services consistently across the country, thanks to a new initiative spearheaded

by Edinburgh Chamber’s International Trade division.

Branded Scottish Chambers International (SCI), this new initiative will help to ensure that all Scottish businesses with an interest in international trade are fully equipped with the right skills, information, support services and contacts to maximise their success in overseas markets.

The ‘hub and spoke’ model developed by SCI builds on the expertise and services offered by key Chambers of Commerce across the Scottish network. This ensures that all Scottish businesses can benefit from access to the top quality, value added international trade support services offered by individual chambers, but now accessible across the country.

These services include unrivalled technical support in international trade, specialist consultancy services, comprehensive training and up-skilling support and access to inward and outward trade support programmes.

One of the market-leading services being offered by SCI is an intensive two-day training programme for newcomers to exporting, called Intelligent Exporting, delivered by one of the UK’s leading authorities on the subject, Murdo Beaton. Other new services include an unbeatable value Orientation Mission to China, scheduled for March 2010, and access to the Middle East Business Club, which is breaking new ground in supporting Scottish businesses to trade in lucrative Middle Eastern markets.

For more information, contact our Customer Services Team on 0844 736 2992 or email customerservices@edinburghchamber.co.uk.

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Inspiringconnections Network your way to success Networking isn’t just about chit-chat; it’s a business activity that requires some discipline.

Our Three Steps to Success event on 15 July explained what to do after a networking event to make it worth your while, offering attendees a great opportunity to brush up their networking skills and learn from expert, Chris Perkins of Fairplace.

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Alison Bowman and David Antonelli (far right) of Burness LLP, with Andy McKechnie of Jamin Fitness.

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Susie Bass, Edinburgh International Science Festival (left), Craig Purves, Workdirections, and Lisa Lempsink of Lempsink Garden Design take a coffee break.

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Deanne Jones of Blueparrot Productions and Events (left) and Jeny Turner of Kynesis enjoy a bit of networking.

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Chris presented three interactive sessions designed to make networking easy, fun & effective

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Becoming truly customer led

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It’s a universal truth that the customer is always right, and on 12 August, Alex Gourlay, Chief Executive, Health & Beauty, Alliance Boots, joined us at our Premier Series dinner at the George Hotel to explain how much of the company’s success is due to its passionate focus on customer service

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and care. Spire Murrayfield Hospital, one of our Partners in Enterprise, kindly sponsored a VIP drinks reception prior to the event.

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L to R: Kerry Sheppard & Linda Liddle of Boots UK, with Wally Bourdelov, Spire Murrayfield Hospital, and Wendy Thomson, bto.

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The Chamber welcoming committee: (L to R) Michael Meldrum, Sharon Ritchie, Carol Cairns & Dorothy Webster in our Sales Team, with Jill Davidson & Tessa Huntley in our Events Team.

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Julie Campbell & Miriam Watts of Spire Murrayfield Hospital enjoy a glass of wine.

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Russell Biggart & Ann Astell of ICD are all smiles.

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Alex Gourlay knows that listing is key to good business.

All photos on pages 16-17 by Graham Carnie, Tuskite Photography

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Reducing IT overheads and your carbon footprint Based in Edinburgh, DigiMIS is an IT hosting and management company providing cloud application services – from standard email & office software to specialised solutions such as ERP, Transport Management and Business Intelligence.

Cloud application services allow you to use the latest IT applications to improve your organisation’s performance and reduce your environmental impact without the worry and cost of managing and maintaining a complex in-house IT infrastructure. We take care of all aspects of the service from hardware through to service delivery – all managed and supported 24/7.

The term ‘cloud computing’ means using high-end data centre infrastructure to deliver IT applications rather than having them in-house. In the same way you use electricity, with cloud computing, you don’t need any on-site hardware, software or technical support; you simply plug into the service. When you’ve finished, you log off and you only pay for what you use. We take care of the IT, allowing you to focus on what’s important; running your organisation.

Your Cloud applications are delivered from data centres in Edinburgh, London and New York to ensure continuity of service - directly to your users, at your agreed service levels and transparent costing model.

DigiMIS are ISO:27001 certified as well as a Microsoft Gold business partner and our team has long-term, real-world experience as end-users as well as service providers.

We already deliver cloud application services to customers including Doncasters, Gooch&Housego, Dudsons, Sandvik, the NHS, local authorities in Edinburgh, West Lothian, Mid Lothian, East Lothian, Fife, Falkirk, Stirling and Surrey - as well as several not-for-profit organisations.

DigiMIS Limited, 10 Lochside Place, Edinburgh Park, Edinburgh, EH12 9RG T : 0844 254 0200 E: enquiries@digimis.com www.digimis.com

THE TANFIELD REDEVELOPMENT, CANNONMILLS, EDINBURGH

ARCHITECTS, INTERIOR DESIGNERS, LANDSCAPE ARCHITECTS 0131 550 6560

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WWW.BDP.COM

Image: Paul Zanre

60seconds Q Why did you join?

A For two reasons: the networking dinners with speakers and access to the membership database for marketing purposes.

Q What services do you use?

A I’ve networked on a one-to-one basis with Ron Hewitt, the head of the Chamber, and he’s helped point me in the right direction.

Q What’s the best business/benefit you have won through the Chamber?

A We’ve had 10 groups come out and play paintball as a result of marketing to the membership database.

Q Are there any additional services or information you’d be particularly interested in?

Name: Roman Rock Company Name: Bedlam Paintball Website: www.bedlam.co.uk

A I’d be interested in learning about any corporate entertainment and team-building opportunities the Chamber provides to members. We’re finding that paintball is becoming increasingly recognised by many business enterprises as a great teambuilding activity.

Q If you were telling another business person about the Chamber, what’s the first thing you would say?

A Managing Director of Bedlam Paintball.

A Speak to Ron Hewitt. He’s a great ambassador for the Chamber who has turned the Edinburgh Chamber into the fastest growing Chamber in the UK.

Q How long have you been a Chamber member?

Q Where do you read your copy of Business Comment?

A One year.

A At my desk in my office.

Q In five words or less, what do you do?

Procurex Scotland 2009 - 28-29 October, SECC Glasgow Scotland’s procurement exhibition – a must for public and private sector buyers and supplier There are many ways of sourcing new product and business opportunities, but attending Procurex Scotland will allow your organisation to meet and network with like-minded organisation and provide a unique chance to engage with key decision-makers across both the public and private sector.

Public procurement is of great significance to Scottish business and public purchasers play a key role in Scotland’s economic development by advertising contracts, especially those of lower value that may be of most interest to Scottish SMEs; by being open to innovation and new ways of working; by specifying requirements in output (not input) terms wherever possible; and by removing unnecessary barriers to suppliers such as excessive pre-qualification conditions.

Attending Procurex Scotland 2009 offers all buyers within the public sector an opportunity to maximise the benefits of their purchasing

Over 3000 delegates attended Procurex 2008 functions and is ideal for procurement officers, contract managers, DPA buyers, environmental officers, specifies, commissioners, project managers and budget holders.

Following on from the inaugural 2008 event, which was attended by over 3000 visitors, Procurex Scotland 2009 will be co-located with the Scottish Government Public Procurement Conference - 28 October; Government Opportunities Excellence in Public Procurement Awards Scotland - 28 October; and Government Opportunities Scottish Business Summit - 29 October.

This is the event of the year that you and your organisation simply cannot afford to miss. For more details and to book on, go to: www.procurexscotland.co.uk

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History, heritage and green printing practice As Stewarts of Edinburgh celebrates 130 years as one of Scotland’s premier print media companies, it remains committed to upholding high standards in protecting the environment and promoting Scotland’s heritage.

Through its many environmental certifications and its Bio-Diversity programme, clients can rest reassured that their printed communications have been produced with the minimum ecological impact.

In 1894, George Stewart & Co Ltd (now Stewarts of Edinburgh) was the first printer in the UK to produce full-colour postcards. In 2009, Scotland’s year of Homecoming, the company is continuing that tradition and has reprinted the original series of iconic images of Edinburgh, to celebrate the printing firm’s pioneering achievement.

Also this year, Stewarts of Edinburgh is delighted to become a Corporate Partner of the National Trust for Scotland, the nation’s leading conservation charity.

The printing firm is extremely proud to be supporting the Trust’s work in caring for their portfolio of outstanding properties, which form an intrinsic part of Scotland’s cultural and natural heritage.

As well as enjoying a wide range of benefits – historic venues in which to host conferences and meetings; exciting leisure activities; and unique opportunities for team-building away days – Stewarts of Edinburgh is excited that the Corporate Partnership allows the company to work very closely with the Trust.

The National Trust for Scotland’s Charlotte Square property.

Through its online solutions and state-of-theart technology, Stewarts of Edinburgh has been able to help the Trust reduce costs and improve efficiency throughout the manufacture of its marketing literature, whilst upholding the highest standards in environmental procedures.

For more information, contact Marion Reid on email: marion.reid@stewarts.eu.com or telephone number 01506 405 480. Stewarts of Edinburgh: www.stewarts.eu.com Right: Stewarts is re-printing its iconic Edinburgh images.

Stay One Step Ahead with Edinburgh Chamber Our One Step Ahead campaign, supporting members through the recession and adding value to your membership, has been running since March this year, and continues to build momentum.

One Step Ahead saw the introduction of a package of new, free and discounted services and tools for members, and over the last few months, the campaign has also become a platform for members to offer their own services and make new business contacts.

So far, over 800 users have been registered through the campaign.

There are 30 free and heavily discounted services, tools and initiatives on offer though the campaign to date, with more on the way.

10 members are currently offering free services through One Step Ahead.

The One Step Ahead package includes free marketing and branding consultations; free IT support; free sales development consultations; free access to our Business Builder tool; free use of a trade exchange portal; discounted advertising in our e-newsletters; free Chamber events; and free architectural design consultations.

Follow our One Step Ahead footprint throughout the magazine for tips on how you can start saving.

Alternatively, go to the One Step Ahead website: www.edinburghchamber.co.uk/ onestepahead

You can also contact our Customer Services Team for a chat about One Step Ahead – or anything else to do with Edinburgh Chamber – on phone 0844 736 2992 or email customerservices@edinburghchamber.co.uk

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Edinburgh care company Bluebird Care is crowned winner at Scottish Care At Home Awards Edinburgh care company Bluebird Care has been recognised as one of the top care companies in Scotland at a prestigious evening awards ceremony celebrating the brightest stars in the care industry.

Bluebird Care (Edinburgh South) was selected from more than 200 entries as the winner of the Best Newcomer Company Award at the Scottish Care at Home Awards 2009. The firm learned its fate at the awards ceremony which was held at the Glasgow Marriott Hotel in Glasgow on Friday 29 May. Now in their third year, the awards have been hailed a huge success this year with more entries than ever flooding in from service users, employers and employees nominating their peers and colleagues.

The Scottish Care At Home Awards ceremony followed a full-day of conference for the care sector where representatives including Shona Robison, Minister for Public Health and Sport, Marcia Ramsay from the Care Commission and Alan Baird Director of Social Work in Dundee addressed care sector workers on various issues of the day affecting commissioners, providers, staff and care service users.

The awards were judged by Carole Wilkinson, CEO of Scottish Social Services Council, Hugh Mills, CEO for independent health and care providers Northern Ireland, Allan Hosie, managing director of Orrkerrdykes and Simon Kerr from Clydesdale Bank.

Jane Perry(35) who launched the Edinburgh franchise of Bluebird Care just one year ago, is delighted to have won the Best Newcomer Company Award.

“I am thrilled to have won a Scottish Care At Home Award! I was just delighted to be a finalist, but when they said our name I couldn’t believe it! I set up Bluebird Care (Edinburgh South) following my own personal experience of being unable to find suitable, flexible care for my own grandmother, who was needing care at home over the last weeks and days of her life. In the end, my mum and I became her sole carers. This came around at the same time as me having been made redundant from an accountancy job for the fourth time in my career.

“When my grandmother passed away, I decided to set up a care service with a personal touch. I did a lot of research into the sector and found Bluebird Care to offer a complete person-centred service. At the time, Bluebird Care was only operating in England, so I decided to set up a Scottish franchise in Edinburgh to offer the service here.

“We’ve gone from strength-to-strength in the last year. I believe it’s our personal touch and flexibility that matters every

time – if a customer says that they don’t want to get up before 10am in the morning and they will need support for a full hour at that time or that they need someone to help them get ready for a 9am hospital appointment, then we will be there for them as needed.

“We are reliable which I know from personal experience really counts. We now have 45 customers. Every one of our customers has come to us via word-ofmouth recommendation which speaks for itself.”

Jane added: “Personally, I had never dreamed of going into the care industry before, but now I couldn’t imagine doing anything else. It’s very rewarding and great to know that we’re providing a service which really matters to allow individuals to live independently in their own homes and I am determined that every single one of them will receive the same high standard of service which I would provide to a relative or friend. Feedback from our customers has been brilliant!

“The awards ceremony was a fantastic night and really has made us feel very special. We are still in shock. It is a wonderful feeling to have the company recognised in this way.”

Tel: 0131 258 5005 / 5006 www.bluebirdcare.co.uk

Care at home...

...a realistic alternative to residential care • • • •

Visits from 15mins to 3 hours or more Individually tailored care visits Trained, police-checked caring staff Live-in care also available

Bluebird Care (Edinburgh South), Unit 13, Castlebrae Business Centre, 40 Peffer Place Edinburgh EH16 4BB Tel: 0131 258 5005 / 5006 E-mail: edinburghsouth@bluebirdcare.co.uk www.bluebirdcare.co.uk

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Theinterview Sweet success for business that started with a schoolboy’s vision It was an idea that started as a teenager’s way of making some extra pocket money. Today, it is a six figure business which has the potential to double its size within the next twelve months.

The idea for Superjam, which is based in Edinburgh, came from Fraser Doherty six years ago.

industry that has been around for hundreds of years and is dominated by a few huge players.”

Fraser himself has a very clear view of why his jams have been so successful and where they sit in the market place.

Aged fourteen at the time, he began to make SuperJams at home from his grandmother’s recipe, developing a method of producing them entirely from fruit and fruit juice, which he says makes them healthier and better tasting than regular jams.

Underpinning his business acumen is a strong sense of community, and a desire to pay back the people who first supported his venture, not just in his native Edinburgh but further afield.

Asked how he has done so well in the middle of an economic downturn, he said: “SuperJam is a product that people enjoy, doesn’t cost a huge amount - £1.22 in Asda - and is perhaps a small indulgence that people can afford, even in the middle of a recession.

Initially, he sold the jams door-to-door but expanded to sell them at farmers’ markets and to delicatessens.

As word spread about his creation, he started to realise its commercial potential and in March 2007, he became the youngest ever supplier to a major supermarket chain when Waitrose launched the range.

SuperJam now supplies more than 1,000 supermarkets in the UK, including not just Waitrose but Tesco, Asda Wal-Mart and Morrisions, and is working on expanding overseas.

Although he knew that he was developing something special, Fraser is surprised at how well he has done.

Now aged 20, he said: “When I was 14, I definitely didn’t imagine that SuperJam would ever grow to the point where we supply the biggest supermarkets in the world.

“That said, it has taken a lot of small steps over the course of six years, with a huge amount of hard work and ambition, to get there.”

A major reason that hard work and ambition has been crucial is that anyone trying to create a success faces the challenges of breaking into a hugely competitive and wellestablished market.

Fraser said: “I want to create a worthwhile product that challenges the status quo of an

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As part of that philosophy, the company invests in running ‘SuperJam Tea Parties’ for elderly people who live alone, in care homes or in sheltered housing. SuperJam has already hosted more than 100 events across the UK, with live music, dancing and, of course, scones and SuperJam. Up to 500 guests attend each of these events and they are growing in popularity every month.

Fraser said: “The profits I make I invest in doing good in the community. Running tea parties for the elderly may one day benefit thousands of people.”

Meanwhile, the business continues to grow.

SuperJam now sells more than 500,000 jars a year and employs dozens of people.

It is also exhibited in the National Museum of Scotland as an ‘Iconic Scottish Brand’, alongside Irn Bru, Tunnock’s and Baxters and Fraser was recently named ‘Global Student Entrepreneur of The Year’, the first ever winner from outside North America. Prime Minister Gordon Brown commended him over dinner at Downing Street, saying: “You have an amazing story to tell” Businesspeople have recognised the success as well. Michael Simpson-Jones, of Waitrose, said: “Fraser has managed to take a product that’s regarded as a bit stuffy and old-fashioned and completely reinvent it, giving it a young and up-to-date image” and Danielle Pierce, of Tescos, said: “Fraser’s jams have injected new life into one of the world’s oldest food.“

“It has been important to invest more in the brand in times like this, by running huge promotions. For example, we have given away more than thirty million money off coupons this year, including over three million for a completely free jar.

“This has, hopefully, encouraged people to try the products and, assuming they like them, they will continue to buy them.”

And he is not complacent, arguing that the business must develop to continue its success.

He said: “I’m working on developing new flavours and trying to get SuperJam into more supermarkets, including some in other countries.

“At the moment, we supply Tesco, Asda, Morrisons, Waitrose, Ocado and hundreds of independents. The business will probably double in size this year.”

And his advice to other people setting up their own business? “Break every challenge down into small steps and have a willingness to just give things a shot.”

You can find out more about Fraser and his company on www.superjam.co.uk

By John Dean deangriss@btinternet.com

“When I was 14,

I definitely didn’t imagine that SuperJam would ever grow to the point where we supply the biggest supermarkets in the world.

”

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Coverfeature Time for renewal

How Edinburgh’s getting fresh wind in its sails

By Graham Bell

Business is, above all else, about confidence. Buyers and sellers can only thrive in an environment of trust. The overall ‘sense of the City’ has a bearing on how all our businesses perform and there are a number of indicators we can measure to gauge how things stand.

The City of Edinburgh Council Economic Development unit produces the very useful Edinburgh Economy Watch. In August 2009 it reported a range of facts, some encouraging some less so: House prices up 4.2% House sales up 19.4% Planning applications up 31% City centre footfall up 11% Airport passenger numbers up 9.7%, hotel room occupancy up four points Business Gateway start-ups up 17.5% BUT Building warrants issued down 7.7.% (less completions more starts) Claimant count up 3%, vacancies down 4.6% (job losses rising) New incorporations down 17.5% (growth in micro-businesses over larger starts)

So we went out in the market place to see if we could find out what is actually going on.

And there’s a lot of heartening stories out there.

Tim Dew directs The Infinite Group, working with companies growing from

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around a £1m to a £10m turnover. They also help companies franchise. “Since a standing start with only one franchisee in January of last year, we have grown to 31 franchisees across the UK,” says Tim. He goes on to explain how this comes down to three factors:

right now to make our businesses ready for this opportunity?” he asks.

Roman Rock exemplifies a new generation of entrepreneurs; engaging and full of vitality, he has taken paintballing business Bedlam Event Management to over half a million turnover, and is aiming for ten times that in

1. Spending time and energy developing the systems within their franchise to improve the way they deliver growth strategies to their customers.

2.The great thing about franchising a business is that any downturn in the economy tends to result in many good candidates for franchising becoming available and you beat the economic cycle.

3.They pride themselves on their support service – there’s always someone on the end of a phone or in person to help achieve the targets their franchisees have set for themselves.

“Our biggest challenge in the last 18 months has been to expand our internal infrastructures to cope with rapid growth.

To continually improve our IT infrastructure we have been using partners like Ladarnas to achieve these goals.”

three years. How’s he doing? “Up 9% year on year – below target but still good. People still have money in their pockets; they’re avoiding big spends and buying wiser, but they still need to escape. The biggest mistake you can make is to cut your marketing budgets.” He points to ad hungry Barclaycard’s growth at the expense of cost cutting Access.

Tim is clear that with the retiring age of baby boomers approaching, we are facing an enormous injection of capital into international markets. “What are we all doing

Trent Jennings and Tom Marsh launched Blue Marmalade (a pioneer in eco-friendly product design) – “What’s more British than Marmalade – and Blue is the unique

and they are currently working on a larger vehicle with a greater payload capability.

“We’re not rushing in,” says Dougie, “it takes time to get product right.” The clear message here again is that those with the ‘get up and go’ to find new markets will be the winners in the recovery.

We have a global downturn, not a global recession. The BRIC countries (Brazil, Russia, India and China) have growth rates down to single figure percentages – but they’re still growing. The Chamber’s involvement in International Trade is a vital resource for businesses wanting to grow and a series of revolutionary product releases is planned in the near future – the Middle East Business Club being a first strike in this initiative.

twist to our products.” Trade is up as much as a third on last year after over five years in the market. The falling pound has helped their exports; they’re big in design- and eco-conscious Germany – “We have a great distributor” – and growing in Japan, Paris and London through outlets like the Conran Shop.

“Currency moves have disadvantaged competitors who are importing product,” says Trent. “Our strength lies in a good mix of routes to market including mail order. Our 100% recycled material lines are appealing to socially responsible large multiples. The downside is that smaller retailers have dropped stocking levels, but order more often. No doubt the carriers benefit.”

Malcolm Connoly and Douglas Walker launched cyberhawk only last year, but they are already facing the potential of major projects in the Qatari oil fields and in gas flaring in the Amazon Basin. Their remote control helicopters enable airborne survey work in the most demanding of conditions,

Jane Hunter of www.Kwikironing.com has another positive tale to tell. “When our worlds fell apart last year” as she puts it, “and our recruitment consultancy went flat, I looked for a new opportunity.” Jane’s quality household services business ‘with a difference’ is shooting ahead of projections and experience is a key factor – after all; it is her tenth business. There’s very careful attention to detail as the business expands.

A team of cleaners are all approved with Disclosure Scotland and staff members with poor English are placed with language schools to improve their communication skills. Jane’s recipe for success is simple:

“Give great service.

Stay focused. Keep a tight rein on the finances. Don’t get carried away by success.”

So how do these individual successes match up against the wider picture?

Edinburgh continues to win plaudits. A You Gov poll in August placed Edinburgh top of the best places to live in the UK, while the Conde Nast Readers Travel Awards 2009 named Edinburgh second best in the UK and a Travelodge survey voted Edinburgh top of a list of cities ‘to see before you die’.

Kenneth Wardrop, Head of DEMA (Destination Edinburgh Marketing Alliance), sums up: “During recent turbulent times it has become clear that Edinburgh has proved itself far more resilient than was expected. We can’t expect national bodies or external agencies to promote our city for us. That has to start at home. We have the best opportunity for generations to promote investment opportunity and talent for Scotland’s Capital City.”

It’s clear, then, that Edinburgh is in a good position to bounce back from the recession, through hard work, business innovation and new partnerships. Sir Tom Farmer said at the Edinburgh Chamber AGM on 2 September: “You have to remember that the recession is like a train going into a tunnel; we will emerge into the light at the other end. I believe that our future can be the result of the work that we all do together to shape it.”

This echoes the sentiment of the Chamber in that the capital’s future success lies in re-building confidence and trust in political institutions; closer relations between the private and public sector; and in regenerating our communities.

Jane Hunter of www.Kwikironing.com

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Training&education Keeping ahead of the game in difficult times These may be difficult economic times but training companies are finding that many clients remain committed to improving staff skill levels, particularly in areas where the law changes rapidly.

That has certainly been the case for health and safety training provider First Response Training and Consultancy Services Ltd, which has predicted adding more than £200,000 to its £2m turnover despite the bleak economic conditions.

First Response, which has an office in Edinburgh, says that it increased turnover by 10% last year and expects similar growth this year as its clients try to keep up to speed with health and safety legislation and avoid prosecution for non-compliance.

Managing Director Darren Eden said “It’s becoming apparent that our services have become more popular as businesses look to ensure that their staff are properly trained in all areas of health and safety in order to prevent hefty payouts during the economic downturn.”

Established in 1997, First Response runs courses for more than 50,000 students a year.

The company’s head office is in Pershore, Worcestershire, with a satellite office and training facilities in Edinburgh and Central London, employing 46 people, of which 33 are full-time.

Its staff work on contracts with high-profile organisations such as Greater Manchester Police, The Houses of Parliament and, most recently, the Met Office. First Response is also adding a range of e-learning titles to its portfolio, emphasising that innovation

remains a core principle of the business.

remain in place.”

Darren believes that there is plenty about which to be optimistic despite the difficult economic climate.

Jill Simpson, owner of Deva, which trains trainers, agrees that maintaining training is crucial, particularly in difficult economic times.

He said: “There are quite a few gloomy stories around at the moment.

Encouragingly, we have seen a rise in the amount of work over recent months as companies are realising how important it is that their staff are properly trained.”

First Response is, however, aware that some companies may see health and safety as a likely candidate for cutbacks when they need to reduce expenditure.

The company is worried that among those people losing their jobs may be health and safety personnel, such as first aiders and fire marshals which may lay companies open to prosecution if they neglect to meet their legal requirements.

First Response Commercial Manager Ben Ashby said: “Without trained personnel, organisations will not be able to meet legal obligations. Health & safety representatives, first aiders and fire marshals who have been trained specifically for the workplace, could face being made redundant.

“As well as the risk to life, companies will not meet legal or insurance requirements. If organisations are forced to reduce staff they need to ensure health and safety procedures

“

Encouragingly, we have seen a rise in the amount of work over recent months as companies are realising how important it is that their staff are properly trained.

”

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She said: “Those businesses to whom training is an integral part of the business are continuing with it. Those companies that are dropping training because of the recession are making a false economy.”

“In difficult times, training and marketing are the first to go but companies need to continue training so that they can keep ahead of the game and be able to respond quickly. Training is a far-sighted thing to do and it gives companies a cutting edge.”

Gillian Steele, Training Manager for the Edinburgh Chamber of Commerce, agrees that training needs to be protected.

She said: “Staff can suffer in this climate of economic doom and gloom - it’s easy to pull training budgets and neglect the development of your most important asset, your people” But does the saving make business sense?

Investing in your stars could be the smartest move you make, as no matter how good your product or service, your competition will be hot on your heels and an exceptional workforce can set you apart and ensure your success.

“Inspiring training makes employees feel valued and impacts on motivation, productivity and therefore the all-important profit margin.”

“Supporting that stance is Edinburgh’s wellknown restaurateur Tony Crolla. Three of his key employees have been undergoing a training programme with Gillian, designed to hone their management skills.”

Tony said: “We aim to provide a truly exceptional experience for our customers.

Training and development is crucial in upskilling and motivating staff to achieve that.”

Three tips to training in a recession

1 Picking key staff is essential to make sure the training will have impact and you motivate and retain the best people.

2 The training should cover the skills that will benefit the highest number of staff.

3 Staff should understand how they fit in, in terms of contributing to the overall business objectives so they feel they can make a difference.

Source: Edinburgh Chamber of Commerce

For more on training and development contact Orela Deane on 0131 221 3197 or training@edinburghchamber.co.uk For information about First Response, contact 0870 850 1411 or email info@firstresponsetraining.com The Deva website is www.devatraining.co.uk

Who is more successful?

You....with a few small steps.

More success demands changing the underlying attitudes and habits getting in the way of great performance.

Every individual, every team, and every business is different so we’ll work with you to understand what you want to achieve and support you in taking those few small steps to more success.

Our expertise in managing change and coaching delivers highly positive, engaging, and impactful results.

To get the success you want please call us on 0131 449 6812 or email us at info@instinct4change.co.uk

instinct4change

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page title

Knowledge & ProďŹ t

Edinburgh Napier University is a leading modern university offering you a range of services to improve your proďŹ tability.

Consultancy, research and our skilled graduates will all help give your business that competitive advantage.

Visit: www.napier.ac.uk/kt

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Chambernews New facilities management company wins contracts Hybrid Estates and Facilities Management added a number of contracts to it growing portfolio in July and August.

Chamber HR is at your fingertips

Keep it legal with the Chamber Keeping pace and, more importantly, ensuring compliance with the neverending stream of employment legislation is a major burden for business.

But simply ignoring the legislation is not an option – this can and does go badly wrong for employers. Every year nearly 200,000 employment disputes end in an application to the Employment Tribunal Service. These applications are time consuming and costly.

Here at Edinburgh Chamber, we are acutely aware of the need to provide you with practical assistance to help with employment law and human resource issues. As a result, through the British Chamber of Commerce and its partners, Qdos Consulting and Composite Legal Expenses, we provide members with access to Chamber HR a complete employment and human resource solution.

Chamber HR offers a compliant Contract of Employment; a compliant Employee Handbook; a compliant Health & Safety & Policy, web access to over 170 downloadable polices, procedures, documents, letters, templates and fact sheets, as well as unlimited access to a 24/7 day Human Resource advice line.

It is a complementary service to the existing Legal Expenses scheme, provided by Composite Legal Expenses. This means that not only will you receive proactive advice through Chamber HR, but you will also get reactive insurance to cover the cost of representation and awards in respect of Employment Tribunal claims.

To download documents from the Chamber HR website site visit www.chamberhr.co.uk and log on; you can get the log in details from Edinburgh Chamber. For further information, call 0844 736 2992.

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These include cleaning and landscaping at Meadowbank Retail Park, in Edinburgh, which is managed by the Workman Group, and landscaping contracts for Montagu Evans in Edinburgh, Livingston, Bathgate and Falkirk.

Director Will Paton said, “We have been in business for little over a year now and in this time have seen superb growth in the company. It’s been a great achievement for us and shows that the flexibility, quality and cost effectiveness of our facilities package is exactly what our clients are after.”

Hybrid offers a wide range of services including cleaning, security, landscaping, building maintenance, Fire Risk Assessment, pest control and street cleansing.

For more information, visit www.hybridestates.co.uk

Business continues to grow Hamish Robertson’s computer support business is continuing to grow rapidly.

Recently crowned Edinburgh ’s Young Entrepreneur of the Year, Hamish and his team provide support, data back-up and consulting services to SMEs with up to 100 office staff.

Hamish said: “Over the past five years, the company has achieved astounding growth and has earned an enviable reputation in the Central Scotland business community. Last year, the company grew 70 per cent and that was in a difficult economy.”

He is now looking to expand the business even further, having launched a search for franchisees throughout Scotland, and hopes that people showing an interest will include people who have been made redundant and seeking a way back into work.

The ideal franchisee will have previously worked in a sales/ management role in a technical business.

For further details, visit www.robertsontech.com/franchise

Edinburgh Airport soars ahead as passenger growth continues Edinburgh Airport recorded its third consecutive month of growth in June.

Numbers released by airport operator BAA Scotland showed that 871,268 passengers used Edinburgh Airport, a rise of 1.4% on the previous year.

“This is more

During June, Edinburgh Airport also recorded its busiest ever day, with 35,899 passengers on Friday 26 June.

good news for Scotland’s busiest airport Gordon Dewar

”

Managing Director, Edinburgh Airport

Edinburgh Airport Managing Director Gordon Dewar said: “This is more good news for Scotland’s busiest airport.”

Work is currently under way on a £40 million terminal extension that will provide a new security search area and an improved departure lounge, offering additional seating capacity and more bars, shops and restaurants. The first phase of the project will open to passengers later this year.

The new Horsburgh 64 service operates every hour from early morning to the evening and connects the airport with Edinburgh Park train station, Cramond, Davidson’s Mains, Muirhouse, Pilton and the Western General Hospital.

The route, which has been contracted by the City of Edinburgh Council, marks the fourth bus service at Edinburgh Airport and the second operated by Horsburgh, following the successful launch of their 777/555 service to West Lothian two years ago.

www.edinburghairport.com

HSBC announces investment

Council helps with payments

HSBC has announced an investment of almost £5 million on upgrading its customer contact centre at Edinburgh Park as part of its long-term programme of investment in Scotland .

The City of Edinburgh Council has introduced a fast-track payment scheme to assist SMEs with their cash flow during difficult business times.

The contact centre, which houses more than 500 staff, has been in Edinburgh for 12 years.

The scheme cuts out the need for complicated application forms and the Council has also changed its payment cycle in order to pay invoices from SMEs within ten days, rather than the standard 30.

The investment has been planned as part of the expansion of HSBC in Scotland in response to growing customer demand for its products and services.

In the first half of 2009, the bank saw a large growth in customer numbers, in lending to customers and in customers’ savings balances.

The contact centre is primarily focused on servicing Premier Account customers who can talk to HSBC at any time from anywhere they choose to live or work around the world.

n A new bus service, linking Edinburgh Airport with the north west of the City, has been approved.

As a result, the Council is currently paying about 70% of all invoices within ten days and 95% within the standard 30-day payment cycle.

For more information, go to: www.edinburgh.gov.uk

Get free IT support with One Step Ahead: www.edinburghchamber.co.uk/onestepahead

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Skillsfocus New professional development awards in management Developing high level skills for a dynamic, flexible workforce The need for sharp, flexible, focused education, skills and training at a high level is strongly recognised. Professional Development Awards (PDAs) are designed to develop and deliver these skills.

With a focus on professional/vocational work-based skills development, they are ideal for workforce development. Quick and cost effective to deliver, PDAs have been designed by the Scottish Qualifications Authority (SQA) – Scotland’s national body for qualifications - and are backed by our world-renowned excellence in developing and quality-assuring qualifications.

They develop specialist skills applicable at all stages of career development and are aligned to National Occupational Standards (NOS) and/or professional body requirements. They clearly support Continuing Professional Development and are recognised on UK and European Qualifications Frameworks as well as on the Scottish Credit and Qualifications Framework (SCQF).

PDAs are available in an increasing range of subject areas supported by continuous partnership work with employers and industry. Entry to the PDAs is flexible and can be based on formal qualifications or experience, the college or training provider delivering the award can advise on this. Some awards may be offered on a part-time, open or distance learning basis.

Each award is a qualification in its own right, but by undertaking more than one award, they can be used to build achievement towards a Higher National (HNC or HND) qualification.

SQA works in partnership with industry

PDAs are quick and cost effective to deliver

A new suite of nine PDAs in Management have been developed are jointly certificated with the Chartered Management Institute (CMI).

The PDAs in Management are designed to develop knowledge and understanding of the principles of management. They are relevant to individuals already in or aspiring to a managerial role. They can also support those currently not in employment to develop management skills to help return to the workplace.

The nine PDAs in Management range from Higher (SCQF level 6) to HNC and HND (SCQF levels 7 and 8) up to degree (SCQF level 9) PDA in Management (SCQF level 6) PDA in Managing Self and Others (SCQF level 7) PDA in Managing Self and Others (SCQF level 8) PDA in Managing Resources and Quality (SCQF level 7) PDA in Leadership and Change (SCQF level 8) PDA in Project Management (SCQF level 8) PDA in Organisational Leadership (SCQF level 9) PDA in Strategic Management (SCQF level 9) PDA in Decision Making and Innovation (SCQF level 9) The Units that make up PDAs in Management have been mapped to National Occupational Standards (NOS) in Management and Leadership developed by the Management Standards Centre (MSC).

The MSC is an employer led organisation which champions management and leadership and is the government recognised body responsible for the development and on-going enhancement of the NOS.

More information about PDAs in Management is available from our website www.sqa.org.uk or email customer@sqa.org.uk

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John Hope Gateway – Royal Botanic Garden Edinburgh

John Hope Gateway Edward Cullinan Architects Photo: © Matt Laver Photography, 2009.

The Royal Botanic Garden Edinburgh currently welcomes around 660,000 visitors each year and hosts over 700 annual events.

On the 7th of October 2009, The John Hope Gateway - a truly world-class visitor centre designed to inspire all who visit it to engage with the fragile environment on which we depend - will open its doors to the public at the Royal Botanic Garden Edinburgh (RBGE) on the west side of the Garden.

Eponymously named in tribute to the former Regius Keeper, a leading figure of the Scottish Enlightenment, the John Hope Gateway has been constructed as a model of sustainability and offers an unrivalled facility where visitors can discover the world of plants and the scientific work of RBGE through a unique set of interactive experiences and activities. With the involvement of partners in science and conservation, it will also provide a unique window on biodiversity in Scotland.

Facilities in the John Hope Gateway include permanent and temporary exhibitions, a Real Life Science room, Education room,

restaurant with indoor and outdoor seating, Botanics Shop selling a wide range of high quality souvenirs and gifts, including ranges designed exclusively for the RBGE with many products made in Scotland. An extensive plant sales area completes the retail offer.

The new restaurant facilities will provide a new exclusive and versatile corporate or private venue, perfect for weddings and conferences for up to 190 guests. The restaurant is situated on the upper floor, alongside an education room, bar and VIP room which form a suite of spaces running the entire length of the building, which spill onto a large roof terrace overlooking the spectacular Garden.

As an integral part of the catering contract and commitment to embracing environmental best practice, Prestige Scotland, who manage the hospitality facilities at RBGE, will be implementing a variety of environmentally friendly and healthy eating initiatives. These include sourcing food locally where possible; ensuring the use of only biodegradable packaging; and organising educational programmes for children to teach them about the importance and benefits of a healthy, balanced diet. Bespoke chairs and tables have been designed for the restaurant with the timber for the tabletops coming from timber previously felled and

seasoned from the four Gardens of RBGE – Edinburgh; Benmore, in Argyll; Dawyck, in the Scottish Borders and Logan, in Dumfries & Galloway.

Alyson Cawley, Managing Director of Prestige Scotland, stated recently: “We are delighted to be working with the Royal Botanic Garden Edinburgh at such an exciting time. This unique new venue gives us the opportunity to demonstrate the breadth of our catering and hospitality expertise from afternoon teas to fine dining events.”

Prestige Scotland also manage The Caledonian Hall and The Terrace Café, which has views over the city’s skyline and castle, with a marquee site available for private hire.

For more information call: 0800 328 1373 www.prestigescotland.co.uk

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Conference&exhibition

Helping to maintain Edinburgh’s international reputation Edinburgh continues to showcase itself as a major conference and exhibition centre with a number of prestigious events taking place in the city.

At the heart of the move to attract such events is the Edinburgh Convention Bureau (ECB) Ltd, whose role is to raise the profile of the city as an inspiring conference destination.

The ECB, which works closely with its main funding partners, the City of Edinburgh Council and the new Destination Edinburgh Marketing Alliance, cites ten reasons to visit the city (see www.edinburghinspiringcapital) for more information. n vibrancy - a modern and dynamic city, bustling with life and enterprise. n culture – a World Heritage site, with stunning architecture and wonderful galleries, museums, theatres and arts venues. n people - the people are warm, helpful and friendly with a strong tradition of service and professionalism. n choice - a wide choice of world class conference venues and hotels, more than half of which are within two miles of the city centre.

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n attractions - a compact city centre, ideal for walking, and the new Edinburgh city pass gives free admission to around 30 visitor attractions.

n weather - the weather is temperate, the annual rainfall is less than in Rome, Frankfurt and New York, and the city enjoys clear, crisp, sunny days in spring and autumn

n festivals - the festival capital of Europe, with a dazzling array of spring, summer, Christmas and Hogmanay events

n access - the airport is only 8 miles (12km) from the city centre, with over 120 direct air routes around the world, and there are high-speed rail links to all major cities in Britain.

n restaurants – more restaurants per head of population than any other city in Britain, catering for all tastes. n innovation - a centre of excellence in the fields of medicine, finance, research, science & technology, architecture and the arts, and has been designated the first UNESCO City of Literature.

Underpinning the importance of the sector is a series of impressive statistics: Edinburgh is currently 28th in the ICCA world league table for association conference cities, rising from 36th the year before, and is second only to London in terms of UK cities hosting international association meetings In 2008, for the ninth year running, Edinburgh was voted the UK’s favourite city in the Guardian, Observer and Guardian Unlimited Travel Awards, and the value of confirmed conferences won or influenced by the ECB for the city during 2008-09 was £74m.

Of conferences and events secured by the ECB and taking place in the city during 2007-08, 24% were in non-residential venues, 27% in hotels, 26% in universities and 23% at the Edinburgh International Conference Centre.

Among recently confirmed wins for the city of Edinburgh, including those which strengthened the city’s reputation as a major centre of medical conferences, were: n Federated Logic Conference July 2010 n European Federation of Oral Surgeon Societies Sept 2010 n 11th International Symposium on Antarctic Earth Sciences July 2011 n World Congress on Brain Injury March 2012 n International Primary Care Respiratory Group April 2012 n World Fisheries Congress May 2012 n European Society Gastrointestinal & Abdominal Radiology June 2012 n Quantitative Genetics June 2012 n European Commodities Exchange October 2012 n International Investigative Dermatology May 2013 One of the venues involved in the drive to attract big events to the city is the Edinburgh Conference Centre at Heriot-Watt University.

With four high profile organisations choosing to host their events at the Edinburgh Conference Centre in recent months, welcoming more than 2,000 delegates in total, its success shows the wisdom of presenting a confident public face to the world even in difficult economic times.

Citizens Advice Scotland decided for the fifth year in a row to host its annual conference at the centre in August, followed by the International Society for Animal Genetics annual conference in early 2010.

Later in the year, The British Association of Cancer Research (BACR) has signed up to host a two-day anniversary conference at the Edinburgh Conference Centre, celebrating fifty years of support of cancer research.

Finally, the World Association of Girl Guides and Girl Scouts will host its 34th World

Simon Williams Photography

Conference at the centre in 2011, bringing almost £1.2 million to the local economy for the five-day event.

Edinburgh Conference Centre Sales and Marketing Manager Lynne Geary said: “We are delighted to have won these high profile conferences particularly during such difficult economic times.

“The Edinburgh Conference Centre has been the destination of choice for conferences and events held by many major organisations in the past and we hope to continue this trend in the future.”

“It seems that during these tough times, organisers are choosing locations with excellent transport links, flexibility in the venue’s offerings and cost-effective pricing

structures. These are all services offered by the Edinburgh Conference Centre which is also the largest not-for-profit conference venue in Scotland.”

Recently accredited with a silver Green Business Tourism award, the Edinburgh Conference Centre boasts a conference and exhibition space for up to 600 delegates and a range of specialist in-house services including technical support, media, graphics and interpretation.

Holding a conference in Edinburgh?

Visit www.conventionedinburgh.com Looking for a venue or conference service?

See www.meetingedinburgh.com

The Edinburgh Conference Centre “has been the destination of choice for conferences and events held by many major organisations in the past and we hope to continue this trend in the future.

”

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RZSS Corporate Membership Want a Corporate Membership that lets you reward staff and impress clients with year round access to both Edinburgh Zoo and the Highland Wildlife Park?

Want a flexible Corporate Membership that lets you tailor your own benefits package?

Without any shareholders to please we can spend all our time pleasing you.

Here’s a taster of some of the benefits you can enjoy; n Tickets for Edinburgh Zoo and the Highland Wildlife Park n Priority booking and discounted venue hire of Mansion House and Budongo Boardroom n VIP Tour for up to 6 people n Reduced Individual and Family Membership for your staff n Access to our Volunteer Programme Join us and you’ll also be helping to further our conservation, education and research work in Scotland and across the globe.

For more information contact Cristina Pouso on 0131 314 0309 or cpouso@rzss.org.uk Visit us at www.rzss.org.uk

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Take another look at your events company.

0845 582 0161 EDINBURGH edinburgh@savav.co.uk

GLASGOW glasgow@savav.co.uk

LONDON london@savav.co.uk

Inthespotlight Company name: tie Limited – Edinburgh Trams Name and job title of respondent: Bob Cummins – Head of Health, Safety, Quality and Environment Website: www.tramsforedinburgh.com.

1. What were you doing between 10 and 12 this morning?

I have recently revamped our safety meetings to give them more of a pulse and I was attending my first of these meetings.

2. What do you see as your job’s biggest challenge?

To design and develop a strategy that delivers the tram construction in a World Heritage Site in a safe way, giving due respect to everyone in Scotland’s capital city.

3. What do you consider your biggest business triumph?

Raising our game in relation to our responsibility for health and safety on this project.

4. Do you have and money-saving business tips?

If you knew my bank manager you wouldn’t be asking this question! We need to get everyone thinking lean in all our processes and we also need to learn from the most successful businesses and not feel bad about copying their methods.

5. What do you believe are the 3 key stages on your career ladder?

Growing up and learning about responsibility as an engineer’s assistant; making my first career choice mistake, believing I would enjoy construction management; and realising that construction management wasn’t such a waste after all as it introduced me to health and safety.

6. Where do you stand on work/life balance?

Believe it or not, this is a health and safety issue for me at home; my kids are quick to remind me of the need to take time off!

7. What do you like to do on your spare time?

I have been a lifeboat crew member with the Royal National Lifeboat Institute for nearly 4 years. I am also married and have two children aged 13 and nine, which takes up the rest of my time.

8. What qualities do you need to see in your employees?

To be able to work on their own initiative, manage their time and prioritise workload.

10. What is the one piece of advice you would give to others trying to reach the top?

Set your goals but be prepared to revise them when necessary.

11. Who is your hero?

I have two: my son Max and my daughter Hannah.

12. Any business projects you would like to plug?

If anyone would like to understand more about health and safety I’d be happy to help. My employer’s an Edinburgh Chamber Partner in Enterprise and I would encourage more businesses to take this step.

13. Other than your current position, what would be your dream job?

I have always thought about running a small business of some description. I am reading a book by Charles Handy at the moment, called The Elephant and the Flea. It does inspire you to try something different.

14. Who (living or dead) would you invite to a fantasy dinner party?

Malcolm Gladwell, the author of Tipping Point, and the main cast of the West Wing – as their characters.

9. In business, is it more important to be liked or successful?

15. Outside of business, what is the most important thing in your life?

I would not be doing my job properly if being liked was my first objective. Respect is more important, but in my experience; to get it, you have to give it.

My most important job is looking after my family and enjoying life with them.

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Financialoutlook

Funding Edinburgh’s SMEs Few parts of the UK have made it through the recession unscathed.

Given Edinburgh’s status as one of the UK’s main centres for business, and financial services in particular, some might have expected the Scottish capital’s small to medium-sized enterprises (SMEs) to have suffered most. However the SME community has no reason to be unduly pessimistic.

Although the mood amongst Edinburgh’s SMEs remains muted, those business-owners who have weathered the storm should take pride in their efforts and continue to focus on securing the funds required to invest in and safeguard the future of their businesses.

A number of media reports have suggested that this funding is difficult to come by, and the inability to secure reasonably-priced lending from the banking sector is often mentioned as contributing to the recent

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woes of SMEs. From a bank’s perspective, the risks of lending to businesses and individuals must be managed, particularly at a time when many SMEs’ risk profiles are changing due to greater uncertainty around sales and income. In Edinburgh, as elsewhere in the UK, the risk of lending is significantly higher than in recent years.

However the fact remains that viable companies with good business plans should be able to access finance from their bank and secure extra support through initiatives like the Enterprise Finance Guarantee Scheme (EFGS). This is demonstrated by Clydesdale Bank’s Edinburgh Financial Solutions Centre which increased lending by 11% during the first half of this financial year, when compared to the same period in 2008.

It is important for businesses to choose a lender which is prepared to take the time to understand their individual circumstances.

As long as business-owners continue to discuss any changes in their situation

with their bank, they should continue to receive the support they require. From a lender’s perspective, trading companies with good cash flow offer the most attractive proposition at the current time. Likewise, management teams who demonstrate an understanding that any borrowing needs a clear basis for repayment will be looked at favourably.

Despite the gloomy headlines, Edinburgh has continued to punch above its weight as a world-leading business centre throughout the recession. With effective management and careful financial stewardship, Edinburgh’s SMEs remain well positioned to make it through this period of change and seize the initiative when the upturn occurs.

Robert Gibson is the Managing Partner of Clydesdale Bank’s Edinburgh Financial Solutions Centre.

Begbies Traynor

Early advice from the professionals can often avoid the road to insolvency

Ken Pattullo, Partner

“

The problem we frequently encounter is that there are still too many businesses refusing to deal effectively with their financial difficulties

”

TIMES of change create opportunities. This is the upbeat message from Ken Pattullo, senior partner with business rescue, recovery and restructuring specialist Begbies Traynor.

He believes that while the current economic climate will challenge the survival of some companies, for others it offers the chance to gain a competitive advantage.

“The problem we frequently encounter is that there are still too many businesses refusing to deal effectively with their financial difficulties, thereby allowing them to become potentially increasingly critical by the day, and consequently insolvency can become the only viable alternative,” he says.

One of the major challenges which Ken Pattullo and George Dale, director with Begbies Traynor, regularly face is to persuade chief executives and finance directors to heed the warning amber light and seek advice at an early stage.

“Catastrophe can then perhaps be avoided but once a winding up petition has been served then the chances are decidedly remote,” warns George Dale. “Wherever possible we help companies find the best solution which allows for positive steps towards financial recovery.”

Four all important strategies for survival from Begbies Traynor are: n Manage cashflow very carefully n Ensure you have reliable and up to date management information available on which to base decisions. n Ensure a robust credit control policy is applied and reduce exposure to poor payers

George Dale, Director

Ken Pattullo explains that a deterrent to seeking advice can be the perceived cost, but initial consultations or meetings with the Begbies Traynor team to assess the situation and discuss possible ways forward need not result in a fee for that preliminary consultation.

Tips for survival include: n Critically review all the costs in the business and be realistic about asset valuations in the balance sheet. n Keep the bank regularly and clearly informed, don’t suppress or disguise bad news. n Plan carefully for the future and engage with all stakeholders. n Above all else seek advice, and assistance, from the professionals who have seen difficult economic/trading conditions in the past.

Begbies Traynor Atholl Exchange, 6 Canning Street, Edinburgh EH3 8EG 0131 222 9060

www.begbies-traynor.com Offices also in Glasgow, Dundee and Aberdeen.

n Plan effectively for different scenarios and don’t panic…...but if you do panic, panic early!

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Who’s managing your career?

Everyone should have a career management plan.

Whether you’re a business owner planning your exit strategy, a manager having to take some tough decisions about releasing or redeploying some of your staff, or a professional considering your next move, we can help.

If you would like more information about advertising opportunities in Edinburgh Business Comment

We are experts in outplacement and career management.

For a FREE introductory session on achieving your career goals, contact

Please contact John Neilson - Managing Director, Distinctive Publishing Limited, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU

Chris Perkins, Regional Director, on 0131 220 8292 or email: chris.perkins@fairplace.com Fairplace, One St. Colme Street, Edinburgh EH3 6AA, Tel: 0131 220 8292

Telephone 0191 4788316

www.fairplace.com

john.neilson@distinctivegroup.co.uk

Is it time your business connected to the social networks?

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Gambit Live: “The power of social interaction online

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has transformed our business, just wanted to say a huge thank you for your teams effort! Could not have done it without you.” Brooke,MD,Gambit Live

0845 47 42 569

sales@technologyconsult.co.uk

60a George Street, Edinburgh, EH2 2LR

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www.technologyconsult.co.uk

Asktheexpert Q: What support and funding is available to me regarding growing my business in a regeneration area?

Ross Davidson, Print Vision, Partner, Castlebrae Business Centre, Edinburgh

A: As your business is based in Craigmillar, a regeneration area of Edinburgh, you can access the services of a business adviser through the Craigmillar Business Incubator Project (CBIP).

Firstly, to ensure your business is best placed for support and funding, you will need to update your business plan and identify how you want to grow your business.

You will then need to develop a strategy to achieve this. The strategy should contain

details of your existing customer base and the new markets you wish to target.

Once you have identified your new markets, Chamber Business Solutions (on telephone 0844 736 2992) could help provide market information to undertake market research.

This research should involve detailed analysis of new customers, customer buying practices and competition.You should also identify your USP (Unique Selling Point) and how this differentiates from the competition.

A SWOT analysis is also a good way of identifying your company’s strengths and weaknesses, opportunities and threats.

The next phase would be to pull all the information together and ensure that your growth strategy is viable.

Linda Fenwick CBIP is unique in that it has Fairer Scotland Funding to assist growing businesses based in Craigmillar. The fund offers soft loans to existing business of up to £7K and your business adviser will assist with your funding application.

Linda Fenwick, Business Adviser,

Edinburgh Chamber of Commerce

GetwithIT

By Bill Magee

Online networking – a help or a hindrance?

After an ‘open season’ in the online world of social networking – Facebook, Twitter, blogs – we should all pause for thought and think seriously about what they all mean to business.

It’s easy to be seduced by all the rhetoric surrounding what has undoubtedly had a dramatic impact of the way we communicate and market ourselves. Even the Head of MI6 discovered that social pages considered

to be private could be seen by the world at large, with just a wee bit of technological knowhow.

Add to this that employers are increasingly turning to social networking sites to check out and vet job applicants, and suddenly those drunken Facebook snaps may need to be reconsidered!

The tools are there to create a useful online presence for yourself, but as Chamber member Alex Crovetti points out: “People are starting to realise that having such a presence is a delicate balance.”

Alex has just launched Playfair & Noble, an Edinburgh based UK-wide innovative online recruitment company, and has made

his website ( www.playfairandnoble.com) a strong facilitator for social interaction.

With discretion very much in mind, CVs can be posted but are only made available to registered employers. Professionals also control who views their CV – and they can leverage social networks to make referrals.

The conclusion, then, is that provided a bit of care and common sense is employed, online social networking and marketing can prove a useful – indeed essential – business tool.

For more information, check out: www.insight.bt.com/blog/Three-ways-touse-social-networks-for-business

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Financialservice

Surge in rent disputes during recession As the recession takes its toll on businesses across Scotland, the Royal Institution of Chartered Surveyors in Scotland (RICS Scotland) has seen a 30% increase over the past year in the number of rent reviews taking place as part of its Dispute Resolution Service.

in Edinburgh would have struggled to pay the extra and turned to RICS Scotland to determine a fair rent. The chartered surveyor suggested a rent that was relevant to the type and size of the business and area it was in.

Both the landlord and the tenant accepted and the dispute was resolved.

Due to the recession, landlords are looking for higher rents to make up for shortfalls elsewhere. But tenants are refusing the hike in rent because they simply can’t afford it and calling on RICS Scotland’s Dispute Resolution Service.

But it’s not just small businesses who can take advantage of the Dispute Resolution Service. Rent reviews can be carried out for any business from newsagents with small annual rents to large office blocks with rents up to £2.5 million.

The rent review service works by either the landlord or the tenant contacting RICS Scotland. A chartered surveyor who specialises in rent reviews is then appointed to the case and will decide what a fair rent is to ensure a resolution is found to suit both parties.

The RICS Scotland Dispute Resolution Service does not just carry out rent reviews.

The service also offers adjudication, mediation and arbitration.

The most significant increase (20%) in disputes has been for small shops with an annual rent of under £15,000. Despite being asked to pay just a small additional amount in rent a year, one small-business owner

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Around 100 adjudications primarily for the construction industry are carried out each year in Scotland. The chartered surveyor appointed to the case will look at issues within the contract and suggest a resolution.

Interestingly, the number of adjudications has remained stable over the past year. But when you consider there has been less construction

projects carried out over the past year than the previous year, the figures suggest there has been a slight increase in the proportion of construction projects suffering from disputes.

Mediation is a service offered to construction and neighbour/land disputes.

The chartered surveyor facilitates a meeting between both parties and encourages them to reach a joint amicable decision.

Arbitration is used for construction or building surveying projects or issues around project costs. A chartered surveyor will act as a judge, hear from both parties, look at written evidence and then make a decision which is legally binding.

RICS Scotland has been offering the Dispute Resolution Service for over 40 years and is the largest provider of the service for the property and construction sector in Scotland.

While times remain tough for Scotland’s businesses, RICS Scotland expects to have more requests for its Dispute Resolution Service as business owners and construction firms look to make all the savings they can to ensure they weather the economic storm successfully.

Laura Butcher RICS Scotland

Find the course that’s right for you or your business at SCE Enterprise …

We provide training and development solutions in:

sce-enterprise.com

Health & Safety Management Development Learning & Development Vocational Qualifications IT Business Communications For further details on any of our products or services visit our website at: www.sce-enterprise.com or call us on (0131) 535 4800

SCE Enterprise, the commercial arm of Stevenson College Edinburgh, has over 15 years’ experience in training and development and is proud of its reputation.

Our tutors and consultants are qualified in their fields and have extensive industry knowledge and training experience. We believe that we are the right people to help you achieve your goals whether it is to deliver a generic short training programme, a specific long-term project or to work towards qualifications and accreditation.

We design and deliver training and development programmes for a wide variety of businesses and organisations across Scotland and throughout the UK. Our services include: n Job analysis and competency profiling n Training needs analysis n Programme design n Materials development in a variety of formats n Developing quality systems and schemes n Review and evaluation of training, systems and procedures

SCE Enterprise also offers a wide range of Vocational Qualifications and Modern Apprenticeships. We can provide guidance on establishing and supporting work-based learning frameworks within an organisation.

We have vast experience and expertise in delivering training across many specialist subjects. We offer a course to suit every stage of a career and our training programmes provide a wide range of generic, vocational and business skills based training courses.

Courses can be tailor-made to the clients’ businesses, interests and skill levels.

Recognising that every business and organisation has different needs and objectives, we consider that partnership working is the key to providing the best solution to help you turn your plans into results. Our approach is iterative, building on an understanding of your goals and objectives, appreciation of the constraints and close attention to the criteria of success.

We have a wide and varied portfolio to offer you and would work in partnership with you to fulfil your requirements and ensure you yield the benefits of a successful training programme.

Here are some examples of our delivery areas: n Management Development Programmes n Personal Development Programmes n Information Technology n Health and Safety n Languages and Tourism n Health, Child and Social Care n Creative Arts

Tel: 0131 535 4800 www.sce-enterprise.com

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Gettingstarted Q: Tell us a bit about your business?

A: Having travelled extensively I wondered if I could buy a product that could attach my luggage to me and sound an alarm should someone cut the cable or remove my luggage. When I realised no such thing existed, the concept for the uloop was born.

Q: What gives your business ‘the x-factor’?

A: My product is unique and solves a problem many people experience.

Q: What motivated you to set up in business for yourself?

Name: Isla McLean Business name: Uloop Ltd Start up date: August 07 Website: www.uloop.it

A: My initial motivation was the belief that my idea for the uloop would succeed.

Q: What do you like most about working for yourself?

A: I love seeing a concept I came up with come to life.

Q: What has been your greatest business success to date?

A: For me personally, it was receiving the first working proto-type.

Q: What has been your lowest moment?

A: To receive grant funding, and ultimately get my business started, I had to take out a personal loan of £15,000.

Q: In terms of business achievements, where do you want to be within the next 5 years?

A: I want to develop the uloop product range and market it globally.

Q: What would be your top tip to someone thinking of starting up their own business?

A: Have a clear vision of what you want to achieve. Oh, and don’t underestimate the support Business Gateway and Scottish Enterprise can give you.

Future Jobs Fund: The offer Would you like the opportunity to create a new position within your organisation?

Do you have a particular project in mind that will benefit the community or assist in sustainable development?

How could you benefit?

Criteria for offer

The opportunity to employ a young person for 25 hours a week for a period of 6 months at no cost to you.

This must be an additional job that would not have happened without this funding opportunity.

The opportunity to interview prospective candidates and to choose the best person for the job.

This must be a real job, lasting at least six months for 25 hours a week, paying at least national minimum wage.

Ongoing support for both your organisation and the young person to ensure a successful outcome for you and your business.

For more information on this opportunity or to answer any questions on eligibility, please call Irene Thomson at the Edinburgh Chamber on 0131 221 3187

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Stay One Step Ahead with free sales development advice: 0844 736 2992

Enterprise Succeeding through business innovation

By Linda McPherson Regional Director Scottish Enterprise

In today’s intensively competitive economy, businesses that continually create, evaluate and exploit their new ideas are the most likely to survive and prosper in the global economy.

This is particularly important right now. In an economic downturn, change through innovation is precisely what benefits a business – making it more efficient, more profitable and more successful.

Despite recent economic difficulties, our region continues to demonstrate strengths in key sectors, including financial services, life sciences, creative industries and tourism.

Scottish Enterprise works with our most ambitious companies to help them grow and although times are challenging, there are real opportunities for Edinburgh and Scotland to grow a more vibrant, internationally competitive economy by harnessing the advantages of vigorous, profitable business innovation.

Our goal is to help increase Scotland’s longterm sustainable economic growth. And the key to this is a private sector alive with ambitious businesses that use innovative flair to sharpen their competitive advantage.

Research shows that Scotland is already comparatively highly rated in our business appetite for innovation. As a nation, we are alert to the opportunities. The critical ingredient is innovation – how we transform the things we do, how we make more from the services we offer and how we improve the things we make.

Businesses that do this have the potential to accelerate growth and achieve a major positive impact on our economy.

Scottish Enterprise offers a free innovation advisory service, including regional events and worskshops, for local businesses.

We can help businesses by assessing potential, developing creative ideas, looking at new markets, and generally challenging the way businesses think.

Our economy is being fuelled by innovation.

Companies like SELEX, where innovation has been at the heart of its success. SELEX is a defence electronics company that has used research and development to enhance its reputation as a market leader in radar technology. With support from Scottish Enterprise, SELEX has recently expanded its world-class R&D facility in Edinburgh which employs 2,000 people.

We face challenging times, however the longer term outlook is more favourable. In output terms, the region is expected to begin to recover from the downturn in 2010, with growth averaging 3.1 % per annum over the period 2011– 18. This is above the average expected for Scotland. However, employment is expected to continue to fall with jobs growth not expected until 2012.

This economic climate means that now, more than ever, companies want to take advantage of new opportunities as the economy recovers.

Scottish Enterprise aims to be a valuable ally in this process by promoting innovation, introducing management support and building a strong and innovative environment in Scotland’s key business sectors. For example, Scotland’s flagship life sciences project, Edinburgh Bioquarter, will position Edinburgh as one of the world’s top ten hubs for life

sciences research and development. The £600 million Edinburgh Bioquarter project is collaboration between Scottish Enterprise, the University of Edinburgh, NHS Lothian, City of Edinburgh Council and the world’s leading life-science property specialist, Alexandria Real Estate Equities Inc. Edinburgh’s concentration of knowledgeintensive sectors puts us in a formidable, competitive position within the UK with the essential ingredients for long-term, sustainable economic growth.

We are home to world-class universities which are key drivers of innovation through the research they undertake and share with the wider economy. Scottish Enterprise is working with academic and industry partners to commercialise Scotland’s outstanding science to help support existing and create new high growth technology companies.

Ideas are the currency of the future and successfully exploiting them will make local business even more competitive. This year, Scottish Enterprise is investing some £74 million to boost innovation.

Wherever you are and whatever industry you’re in, with our support we can help make your ideas a reality and boost your business.

Contact us on 0845 607 8787 or read more www.scottish-enterprise.com/innovation

Trade without cash using Edinburgh Chamber Business Exchange; call 0844 736 2992

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Recruitment

Finding jobs in competitive times Finding jobs can be a difficult enough task for graduates in normal circumstances, but doing so in the middle of a recession makes it doubly difficult.

However, all is not lost for young job-seekers and among the organisations helping young talent find jobs are universities, including Edinburgh, Heriot-Watt, Napier, Queen Margaret and Edinburg College of Art. They argue that, tough times or not, there is still a depth of opportunity available for those students who plan their approach and are prepared to put in the extra effort needed to make them stand out for potential employers.

The universities argue that their courses are an excellent way of preparing themselves for the world of work, pointing to opportunities available in everything from construction and engineering to creative industries and tourism.

For people like Nick Thow, Director of the Careers Advisory Service at Heriot- Watt, the advice starts when the students start their courses.

Advisers encourage them to consider their options throughout their studies, having a clear view of what they want do as career right from the first year at university.

Nick counsels against students despairing when they read the headlines about shrinking job markets and ultra-competitive interview processes.

Nick said: “For graduates, the task of landing a job is big but not impossible.”

He acknowledges that students could be deterred by pieces of research like the recent

may have been a drop of 25 “There per cent but that means that 75

per cent of jobs are still out there.

It is not all doom and gloom.

”

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survey carried out by the Association of Graduate Recruiters.

That piece of work showed that, among blue chip companies, the number of jobs available had fallen 25 per cent in the past year, when compared to the previous twelve months, which had also showed a decline.

Those larger companies estimated that, on average, each job advertisment brought forward 50 applicants but Nick says that smaller companies may attract smaller numbers of applicants and that graduates may wish to consider those posts as well.

He said: “Our message to graduates is realistic and is tempered with the knowledge that there are still jobs out there. There may have been a drop of 25 per cent but that means that 75 per cent of jobs are still out there. It is not all doom and gloom.”

Nick believes that the successful candidates will be the ones who put effort into their job search and have a clear view of the career they wish to pursue, He said: “Applicants need to know what they want to do and to research the job market.

Companies can recognise those students who take a scattergun approach and apply for every job.”

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BC September2009

Moversandshakers Edinburgh Chamber of Commerce New starts to the team: Bryan Leslie – Manager, Chamber Business Solutions Ian McGuff – International Trade Executive Michael Meldrum – Membership Sales Executive Sam Wight – Administrator

Changes to team: Rebecca Burnett – has moved to the Business Gateway team as Business Advisor and is now based at Craigmillar

Vacancies: Receptionist – Craigmillar Office

We welcome our new President Edinburgh Chamber welcomed new President, Robert Carr, at the 2009 AGM on the 2nd of September. Robert is the Chairman of Anderson Strathern and replaces Richard Jeffrey (see page 50).

Business Advisor – Business Gateway Team

Edinburgh Chamber’s Partners in Enterprise

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Moversandshakers Richard takes on trams challenge Richard Jeffrey, the outgoing Edinburgh Chamber of Commerce President, has taken up his new challenge, heading up the city’s exciting tram project.

Mr Jeffrey has become Chief Executive of tie Limited, the arms-length company of the City of Edinburgh Council, which is project managing the Edinburgh Tram Project.

His job is to manage the project through the construction phase until operation and he also has a major influence in the development of the arrangements needed to ensure the development of Edinburgh’s integrated public transport network.

A Chartered Civil Engineer, he has a strong track record in construction and project management. At BAA, he chaired the project board responsible for delivering the company’s multi-million pound capital projects portfolio.

Mr Jeffrey said: “This is a fantastic job. I join the Edinburgh Tram Project at a crucial stage in its progress. I believe that the introduction of trams and their integration with Lothian Buses will make a real and positive difference to the lives of those that live in, work in and visit Edinburgh.

“The opportunity to play a key role in shaping and building the future of Edinburgh’s public transport is an exciting one.”

David Mackay, Chairman of tie Limited, said: “Richard was the outstanding candidate from a pool of highly talented applicants.

The calibre of the competition and the eventual appointment reflects very well on the City of Edinburgh and the importance of the project to the capital and indeed Scotland as whole.”

New HSBC boss named for Scotland HSBC has announced the appointment of John Rendall as the new CEO for Scotland.

Mr Rendall, who has been with HSBC for 22 years, has moved back to Scotland to take up the new post, which has been created to accelerate the growth of the business and increase the visibility of the brand in the country.

He said: “I am delighted to have been appointed to this new role to progress the expansion of our operations in Scotland.

HSBC’s financial strength coupled with our international expertise makes us well placed to support our customers in Scotland, particularly in these challenging times.

He will be based at HSBC’s Edinburgh headquarters, overseeing all aspects of the bank’s Scottish operations. Prior to joining

“This role has been created to help realise the potential of the Scottish market, and I look forward to progressing our ambitious

plans to further enhance our Scottish offering.”

Gamble pays off

Director Nic Beattie, and Iain Swanston, of Sandler Training, conducted the interview and spotted his talent. After joining the company he started Sandler Training’s Presidents Club programme and the company increased turnover 26% in the six months since January and is on track to exceed 50% growth by the end of the year.

was different about this job was the training I was given. I was used to training courses that taught you new skills but never followed them up.”

A radio communications company’s gamble to take a salesman out of unemployment has paid off.

Graeme Tucker was out of work for six months before Edinburgh Chamber of Commerce member Scotia Radio Services took on the 47-year-old in January. By his own admission, Graeme needed a break from sales since leaving his last job in a telesales office.

50

HSBC in Scotland, Mr Rendall spent two years as Chief Operating Officer for HSBC in Mexico, and held the post of Chief Operating Officer for Commercial banking in the UK between 2004 and 2007.

BC October/November2009

Graeme said: “After spending 25 years selling in everything from recruitment to media sales I was becoming disillusioned and was thinking of doing something different. What

Nic Beattie said: “I knew we were gambling when we took on Graeme but it has paid off. Graeme is tapping into business that we simply weren’t getting before.”

If you would like your appointments included in this page, please contact John Dean on deangriss@btinternet.com or 01325 463813

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