11 AUTUMN 2012
businessmatters Quarterly Magazine of West Cheshire & North Wales Chamber of Commerce
Glasses Raised for the Chamber
Employment and Skills Events
Sunshine finally shone as guests charged their glasses
Businesses are invited to attend employment and skills events
The Big Interview...
Taking advantage of opportunities presented
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West Cheshire & North Wales Chamber of Commerce
Rydym yn cyflenwi’r hyfforddiant sydd arnoch ei eisiau
We deliver the training you want
Dewch â’r gorau allan o’ch staff, gwella effeithlonrwydd a chynyddu diwedd eich cân yn y pen draw gyda’n pecynnau hyfforddi a’n cymwysterau teilwriedig.
Bring the best out of your staff, improve efficiency and ultimately increase your bottom line with our tailored qualifications and training packages.
Cyrsiau Arloesol – rydym yn gweithio’n agos gyda busnesau i ddatblygu sgiliau a gwybodaeth sy’n berthnasol.
Innovative courses – we work closely with businesses to develop skills and knowledge that’s relevant.
Hyfforddiant Teilwriedig – rydym yn datblygu pecynnau ar gyfer busnesau mawr a bach i gyflenwi yn union beth sydd arnoch ei angen, pan fo arnoch ei angen.
Tailored training – we develop packages for businesses large and small to deliver exactly what you need when you need it.
Hyblyg – rydym yn gwybod fod pob busnes yn wahanol. Gallwn weithio gyda chi i ddod o hyd i’r ateb delfrydol i gydfynd â’ch anghenion penodol mewn lleoliad sy’n gyfleus i chi. Prisiau Cystadleuol – rydym wedi cadw ein ffioedd yn llawer is na’r rhan fwyaf er mwyn sicrhau y gallwn helpu busnesau o bob maint. Datblygwyd gyda chyflogwyr – rydym eisoes yn cynorthwyo cannoedd o fusnesau. Mwy na chyrsiau – Mae’n fwy na dim ond cwrs hyfforddi. Gallwn ddarparu arbenigwyr sy’n gallu dod i weithio’n uniongyrchol gyda’ch busnes i ddod o hyd i ffordd i gyflawni effeithlonrwydd a gwella diwedd y gân.
18 mis yn ôl daeth UPM Papermill, Shotton atom yn chwilio am hyfforddiant penodol i helpu i ddatblygu eu prentisiaid gan nad oedd unlle ar gael yn y DU. Cynulliais ein hysgolheigion medrus i gynllunio gradd sylfaen Gweithredu a Chynnal a Chadw Gweithfeydd. Ers hynny rydym wedi cyflenwi cyrsiau byrion ac wrthi’n cynllunio cynllun hyfforddi rheolwyr.
Mae ein cyrsiau undydd yn cychwyn am £100 y pen, y dydd.
Flexible – we know every business is different. We can work with you to find the perfect solution to fit your specific needs at a location convenient for you. Competitive prices – our fees are fairer to ensure we can help your business whatever its size. Developed with employers – we already help hundreds of businesses. More than courses – It’s not just about training courses. We can provide experts to work directly with your business to find ways to make efficiencies and improve your bottom line.
18 months ago UPM Papermill, Shotton came to us looking for specific training to help develop their apprentices as there was nowhere in the UK. We brought together our skilled academics to design a Plant Maintenance and Operations foundation degree. Since then we have delivered short courses and are designing a management training scheme.
our one day courses can start from £100 per person, per day.
Am fwy o wybodaeth / For more information 01978 293180 glyndwr.ac.uk/servicesforbusiness firstname.lastname@example.org BM MAGAZINE 11.indd 2
businessmatters University of Chester Riverside Building, Castle Drive Chester CH1 1SG Telephone 01244 669988 Fax 01244 669989
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Production & Design Distinctive Publishing 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Telephone 0845 884 2385 email@example.com www.distinctivepublishing.co.uk
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CONTENTS 004 005 006 008 009 010 013 014 015
INTRODUCTION NEWS NEWS NEWS NEWS NEWS NEWS SDRS UK INTERNATIONAL TRADE
022 026 029 030 031 032 033 034 036
THE BIG INTERVIEW EVANS HALSHAW FORD NEWS NEWS PATRON NEWS NEW MEMBERS NEWS 20 QUESTIONS DHL
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As I write this Britain is still in the grip of Olympic euphoria, NASA have just landed the Curiosity Rover on Mars and as usual, people are finding ways to enjoy our soggy summer. There’s a sense of optimism in the air… hey, if Andy Murray can beat Roger Federer in straight sets to win gold, surely things are looking up! In truth one of the Olympics’ great impacts has been overlooked; the fact that for a brief period anyway, the words ‘economy’, ‘deficit’, ‘hacking’ and ‘scandal’ haven’t been top of the agenda, giving people a break from the doom and gloom across the news for what has seemed an eternity.
BiG/Macc Set for Tasty Partnership
Whether London 2012 will provide the boost to the economy analysts predicted… time will tell, but the mood of optimism in the air is a currency that can’t be bought easily. Closer to home, the Chamber’s staff have been hard at work as usual. We closed the curtain on our 2011/2012 events season with our always special Summer Cocktail Party at the Eaton Estate, Chester. The evening was a wonderful get together of Chamber members from across the region, plus something called ‘sunshine’ put in an unexpected appearance. Our Autumn season of events kicks off with the Business Social Network on September 6th. It’s the start of a packed programme taking you all the way through to the end of the year and includes our new export course; essential if you trade internationally or considering doing so. It also includes our glittering Annual Dinner on September 28th, so if you’ve not got your tickets to our showpiece event at the Grosvenor Hotel, Chester, contact the office soon. You’ll find a full programme for the coming months later in Business Matters, more is set to be added too so be sure to keep checking www.wcnwchamber.org.uk for updates. The growth of the Chamber continues as our Board of Directors welcomed new faces during the summer. Myself and two others stepped up to the positions after three of our long standing directors stood down at our AGM. The meeting also marked the end of tenure of John Newton Jones as our Chairman; full details can be found later in the magazine, but the Chamber thanks its former directors for their commitment to further the organisation locally, regionally and nationally. West Cheshire and North Wales Chamber of Commerce is a membership organisation and the most important people for us is you. We exist to help our members further their businesses and aspirations, by putting you in driving seat for networking, events and training opportunities. We want you to get the most out of us; whether that’s using us to promote you, support with export documentation or using the Chamber services like Westfield Health. If you or a colleague could benefit, get in touch and let us see how we can help. Finally, big changes are coming with Business Matters ahead of the next edition. Together with the production team at Distinctive Publishing we’ve a facelift planned that are set to bring our ‘community’ to the fore. Watch this space. Best wishes,
Macclesfield Town FC have announced a new link with local company BiG Storage which will see the company becoming shirt sponsors for the Silkmen’s home and away kits for the new football season. BiG Storage offer business and domestic storage rooms, workshops and office space in Macclesfield, Handforth, Chester, Warrington, Lancaster and Morecambe and have been supportive of the Silkmen for many years. As well as the advertising boards on either side of the Silk FM Stand, the club’s new shirt sponsors have also sponsored Roary the Lion and previously many match sponsorships. Kevin Murphy from BiG Storage said: “We are a community business who want to support our community football club as they look to regain league status. I am both honoured and excited to have agreed for BiG Storage to become shirt sponsors of Macclesfield Town. “As a privately owned north west based company, we consciously strive to support or local community, events and teams wherever possible and as long term supporters of the Silkmen with advertising and sponsorship, this felt like a natural progression. “The period after a relegation can be tough for any club, but with things settling down on and off the pitch and what looks like a wave of exciting signings coming in, we think it promises to be a thrilling season at the Moss Rose; and one we are delighted to be involved in in this way. A quick return to the Football League would be a real lift for the town and we want to help the club achieve that goals, not least with the financial commitment over the coming season.” Macclesfield Town Chief Executive Jon Harris added: “BiG Storage have been valued partners of the football club for years, both as sponsors and with the club using their services, and we are very pleased to be able to announce their new status as official shirt sponsors for the coming season. “This link also fits in well with our commitment to the local area as a community club. BiG Storage have a high community profile in the area through both sports sponsorship and charity work, and the Silkmen look forward to working with them on a range of activities over the next few months. “We would like to thank them for stepping in at short notice after our previous sponsors opted not to continue with the partnership. “BiG Storage is also getting a reputation as a ‘lucky’ sponsor” continued Kevin. “We have been proud to be sponsors at Warrington Wolves as they won the Challenge Cup in 2009, their first silverware in 35 years, before going on to win it again in 2010 as well as the 2011 Super League Shield. We have also been major sponsors of Chester FC as they have begun to rise from the ashes following their reformation, and has seen them earning back to back promotions.”
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Britain’s Businesses Say No!
Are Payment Delays a Thing of the Past?
The British Chambers of Commerce (BCC) have released the results of a poll of nearly 2,000 businesses, which suggest that most (85%) do not want further EU integration.
Getting paid on time has long been a major problem for small businesses across the UK, as well as North Wales and West Cheshire. In fact, aside from fixing the economy as a whole, chasing late payers is generally the problem SMEs would try to solve in a heartbeat. Whilst slow payment still ‘grinds the gears’ of Finance Managers everywhere, there are suggestions things are changing. Credit scoring agency Experian has indicated British businesses are paying up two thirds of a day less than in the first quarter of 2011, whilst the Government’s ‘Mystery Shopper’ scheme is also fighting the good fight on behalf of the ‘little guy’. Mystery Shopper allows the Cabinet Office to investigate payment or procurement issues for SMEs and suggest improvements in the process. So far the scheme has helped businesses resolve problems with large organisations such as the NHS, HM Revenue and Customs and the Ministry of Defence. Francis Maude MP, Minister for the Cabinet Office and Paymaster General said: “Timely access to cash is critical for these businesses. It is already a condition of every Government contract that sub-contractors are paid within 30 days and we want to know where money is not passed down the supply chain, whatever the reason. “Mystery Shopper lets us find out about procurement problems and the cases published show that our actions are having real results for business.” But what can businesses do to stem the tide on a practical level? Writing for Guardian Online on July 17th (http://bit.ly/NSqOMR), Guy
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Clapperton said: “The first thing to do in order to avoid late payment is of course to agree terms. Never assume that simply putting ’30 days met’ onto your invoice as your terms is automatically binding.” Speaking to Ian Kay, Debt Recovery Manager at Napthens Solicitors in Lancashire, Clapperton said: “It’s safer, he says (Kay), to agree terms clearly in the first place. And even if there isn’t a formal contract, don’t be fooled that there is no legally binding agreement in place. For some industries no paper contract is the norm; an email fired off after a discussion, confirming what is expected and when on both sides, will stand up as a contract if there’s a problem.” The article goes on to suggest making sure you’re invoicing exactly the right person. Anil Stocker, cofounder of MarketInvoice is quoted highlighting the importance of this, as well as having a full and proper understanding of how big companies’ supplier/vendor portals work. Sarah Jones, the Chamber’s Finance Manager said: “Late payment is an issue every business faces, including West Cheshire and North Wales Chamber of Commerce. We can see that things have improved, but as the results indicated by the Government and Experian have indicated, it’s a slow process. “The key for us is ensuring invoices contain all the information any customer could possibly require, as well as staying in regular contact regarding any debts. There’s the obvious details such as ensuring tax calculations are correct, clear address and bank account information, but we also clearly state our payment terms. Our recommendation is to not give your customers an excuse to delay paying.”
The survey found that only 12% of firms want to leave the EU altogether. Almost half of businesses (47%) want to negotiate a looser relationship but with the UK remaining a member of the European Union. Only 9% of businesses want further integration. Of those businesses that want to see a different relationship with Europe, over half (55%) see a referendum on EU membership as a medium-term issue, to be dealt with in the next one to five years. Another 40% of those firms would like to see a referendum within the next 12 months. John Longworth, Director General of the British Chambers of Commerce (BCC), said: “These results clearly show that British businesses do not want further integration with the EU. Although only a small proportion of firms hold extreme views on whether to leave or stay, nearly half of companies say they want a renegotiated, ‘looser’ membership within the European Union. “Nearly four decades after Britain joined the European Community, it is astonishing that British firms seem to feel that the balance of advantage of EU membership is lessening. Businesses are pragmatic: they want to be part of a European single market, but only if it delivers real and open access for British goods and services. “So the political establishment should tread carefully, and avoid rushed political decisions on the shape of Britain’s future relationship with the EU. Instead, both the government and the opposition should carefully consider how we can get a single market that works for business while ensuring that legislation from Brussels doesn’t damage our economic prospects.”
n MEMBERS NEWS
8 Steps to a Healthier Office
Staff health and happiness are top of the agenda for ensuring a productive, positive, working environment. Online blog Boundless have suggested a number of steps to help you craft this for your own workplace. 1. Embrace the Power of Plants: Researchers aren't entirely sure why, but indoor plants help reduce stress, so you should definitely consider adding some greenery to your space. Unless you've got a green thumb, be sure to choose plants that are fairly resilient. 2. Seek Natural Light: Natural light is also key. Ideal for protecting vision and keeping employees productive, it keeps the body's regulatory processes running smoothly. If you don't have windows, consider a skylight or holding regular brainstorms on a walk outside to get some crucial Vitamin D. 3. Get Stand Up Desks: Research has shown that sitting in front of a computer all day can have negative effects on your short and long term health, so companies everywhere are catching on to the appeal of stand-up desks. Most of Boundless’ team uses stand-up desks,
with many staff finding it makes them feel much more energetic than hunching in front of a computer all day. Standing up while working can also help prevent slouching and alleviate back problems. 4. Offer Healthy Snacks: The ever-present stress that office life brings can sap resources quickly, so be sure to have snacks on hand to help the team keep their energy levels in check. 5. Everything in Moderation: It's also key not to be draconian, if you’ve had a particularly successful week/month offer staff a drink of wine or maybe beer last thing on a Friday to toast their success. 6. Embrace the Nap: Rested employees are far more productive and make better decisions than their sleep-deprived counterparts, so
resist scoffing at the idea of ‘sleeping on the job’. Many companies are catching on to the benefits of napping, so why not provide a couple of couches for break time naps. 7. Promote Frequent Breaks: Everyone's work style is different. With that said, we encourage all of our employees to take regular breaks to help them decompress and handle the endless stream of tasks. Stepping away from a difficult problem or project for a moment can bring some much needed clarity. 8. Find and Encourage Bike Storage: It's essential to offer bike storage for those who commute via bike, so set aside a separate closet to accommodate our growing team's rides. Biking to the office has a number of environmental and health benefits, so it's great to encourage this practice whenever possible.
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The Doctor Will Skype You Now Thanks to advances in technology, we can now get up to the minute news on the move, order our shopping and bank online, or video-call friends and family overseas.
Chamber Backing for Apprenticeship Scheme West Cheshire and North Wales Chamber of Commerce is backing Welsh Government’s plan to create 70 new engineering and construction apprentices in North West Wales. So it is perhaps no surprise that the way we manage our healthcare is also changing as technology develops. According to research commissioned by Best Doctors, people are increasingly turning to the internet for health related information, with 89% of survey respondents saying they would go-online following diagnosis by their doctor. Another study, which surveyed consumers and healthcare executives in the US, found that one in three people were using social networking sites such as Facebook and Twitter for health related issues. Keith Pollard, Managing Director of Intuition Communication, said that social media had altered the ‘patient-provider dynamic’: “The web has changed the power of patient voice, the involvement of patients in decision making and their treatment.” So while we can ‘like’ our friends’ status updates and photographs on Facebook, increasing numbers are also locating and commenting on health services and treatments via the web, thanks to online social forums where people discuss everything from dentistry to diabetes. Foresight Healthcare Plan provider Westfield Health recognises the importance of providing its policyholders with easy and immediate access to information and services. The Foresight Plan, which is available to all members of West Cheshire and North Wales Chamber of Commerce, provides money back
towards the cost of everyday healthcare such as dental treatment, eye care, physiotherapy and diagnostic consultations, as well as providing fast access to scanning facilities and counselling services. Employees can manage their account online by logging into the My Westfield area of Westfield Health’s website. They are able to view and amend their personal details, check benefit balances and view their claims history. Additionally, Westfield offers a text messaging Service and iPhone app, where employees can check their benefit balances. The Foresight Plan also includes an online Personal Health Risk Assessment, which gives employees an easy to understand and visual representation of their current health status. Based on the unique Q-Score™ system, the assessment helps employees to understand how their lifestyle impacts on their health, as well as to identify steps they can take to improve their health and wellbeing and track their progress along the way. Derived from the aggregated and anonymised results of employees’ Health Risk Assessments, a Company Health Report enables employers to identify any prevailing health risks affecting their workforce. For more information about the Foresight Plan, visit www.westfieldhealth.com/foresight or call 0845 602 1629, available 8am to 6pm, Monday to Friday.
Business Minister Edwina Hart announced nearly £900,000 of funding to support Cwmni Prentis Menai, Grwp Llandrillo Menai’s apprentice employment agency which focuses on finding opportunities for skilled young people in the renewable energy sector. The plan will see 40 new apprentices in engineering and 30 in construction based at Coleg Menai, joining the 23 recruited by the agency in the last academic year. Richard Thomas, Chamber Vice Chair for North Wales said: “North Wales has a growing reputation in the sustainable energy sector thanks to a growing list of projects in the region, making it vital to have skilled young workers on hand ready to take up the challenge. “At a time when young people are finding it hard to get jobs and launch themselves on their chosen career path, it’s extremely heartening to see initiatives like this be supported by a number of organisations. “As the major organisation supporting business across North Wales, the Chamber would like to add it’s backing to the project and we hope this will encourage more employers across our region to consider taking on an apprentice.”
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Welcome and Goodbye as Chamber Social Shoppers Marks Changes at the Top role of ‘Past Chairman’, whilst continuing to fulfil the responsibilities of Chamber Chair until a successor is appointed. New faces joining the board are, Robin Dillamore, Managing Director of Dillamore and Co, Sally Wightman, a Partner at Hill Dickinson and the Chamber’s Executive Director Colin Brew.
The Chamber said hello and waved goodbye to board members new and old at its annual general meeting in June.
Colin said: “It’s with thanks we say goodbye to our departing board members Peter, John Pitchford and Nigel, as well as John Newton Jones as he moves into his new role as Past Chairman. Their contributions to the Chamber during their tenure has been great and from a personal point of view it’s been fantastic learning experience.
Long serving Chairman John Newton Jones, vice chairman Peter Hawkins, board members John Pitchford and Nigel Bruce stood down from their roles after many combined years of dedicated service. John Newton Jones will remain on the board and now steps into the
“We now look forward to welcoming our new board members; all of whom come with distinctive skills and from distinctive backgrounds which will be invaluable in helping support the Chamber and helping it grow to new levels of success.”
John Newton Jones
Glasses Raised for the Chamber Sunshine finally shone as guests charged their glasses for West Cheshire and North Wales Chamber of Commerce at the organisation’s annual cocktail party in July. Around 100 Chamber members celebrated in style in the stunning surrounds of the Long Room at the Eaton Estate, Chester, home of the Chamber’s President, His Grace the Duke of Westminster. The yearly social occasion gave guests the opportunity to enjoy fine champagne, exquisite canapés and socialise with friends, colleagues
Amongst 25 to 34 year olds this figure is much higher, with nearly half (45%) already engaging in s-commerce. By 2021, the figure will have jumped to 73%. Dewi Davies, Head of Corporate Banking for Barclays in Chester and North Wales, said: “Shopping has always been a social activity right back to the days when people bartered rather than paid for goods. It wasn’t until the arrival of eCommerce that the social aspect of shopping was removed. For most consumers the social element is fundamental; shopping is a leisure activity in the British psyche so being able to reintroduce this aspect into the online purchasing process is a powerful tool for retailers.” Around 70% of online shoppers are already active users of social platforms but the number of social shoppers is set to grow further as social microblogging websites, such as Facebook, Twitter and Pinterest increasingly blur the boundaries between retail channels in the same way mobile technology has done. Where social media is really coming in to its own is as an influencer and multi-channel integrator rather than a direct sales channel. Users are receptive to new ideas, suggestions and recommendations when on social networking sites but are not in an active state of mind to purchase. Translated into revenues, in the next five years influenced sales are expected to more than double from £1.4b to £3.3b. This contrasts with direct sales which are expected to rise from £210m to £300m.
and business acquaintances, as well as learn about the history of the building from Eileen Simpson, Eaton Estate Archivist.
The retailers enjoying the greatest uplift in sales as a result of social media’s increasing influence are fashion, footwear, music, film and grocers.
Richard Thomas, Chamber Vice Chairman said: “Both our guests and Chamber representatives enjoyed a marvellous evening in the splendid setting of the Eaton Estate. Whilst our annual cocktail party is a social occasion, we know our guests love the opportunity to soak up the history and splendour of the location.
Dewi said: “When someone you know and trusts makes a recommendation, it’s extremely powerful and we’ve seen that the social shopper isn’t afraid to express online how much they want, love or dislike a product or service.
“Thank you to everyone who attended, as well as of course our hosts for a fabulous evening and we’ll look forward to seeing them again in the future.” Full details of Chamber events and training, including our annual dinner on September 28th at The Chester Grosvenor hotel can be found at www.wcnwchamber.org.uk/events
S-commerce sales to more than double to £3.3 billion within the next five years. The next generation of ‘social shopper’ is expected to emerge as a force to be reckoned with by 2021, with 41% of the UK’s consumer population expected to be influenced by or using social media to make a purchase, according to new research from Barclays.
“This in turn creates a feedback loop on a product or brand. As more people post reviews, more people read them and, in turn, they give their own feedback which is picked up by a new group of consumers. Retailers should be exploring ways to tap into these communities in order to create more personalised shopping experiences.” If you would like to find out how Barclays can help your business, please visit www.barclays. com/corporatebanking or contact Marc Omar, Business Development Director, Chester and North Wales on 07775 546560.
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Orion Party Architects Help Small Charities Think Big! Where charity fundraisers are concerned, it can be hard for smaller organisations to make impact alongside the bigger names. With that in mind, Orion Party Architects teamed up with Chester Voluntary Action as part of their SkillShare initiative, and gave local voluntary and community groups in Chester a taster session in ‘How To Make More Money From Your Fundraising Event’. SkillShare is a way for local businesses and professionals to support their local community by donating skills to help voluntary and community organisations. SkillShare has been developed by Chester Voluntary Action in association with the West Cheshire and North Wales Chamber of Commerce, the Lord Lieutenant of Cheshire David Briggs, Cheshire West and Chester Council, Ellis Whittam, and thebestofchester. The project is being coordinated in West Cheshire by Joanne Walton at Chester Voluntary Action. Joanne said: “SkillShare is a great way for businesses and professionals to support their local community. This type of support is on the wishlist of many groups in West Cheshire, because volunteers drawn from the corporate world bring skills and expertise that otherwise may be beyond their reach.” Creative Directors Karl Doran and Charlotte Winby from Orion Party Architects said: “Orion is a very niche company but at the same time we’re committed to playing our part where Corporate Social Responsibility is concerned. We first heard about SkillShare as a result of the Lord Lieutenant David Briggs putting out a call to businesses at a networking event in Chester. The SkillShare initiative is something that really appeals to us, which is why we made an approach to Joanne and offered to share our knowledge in this sector. “Small voluntary and community groups have got to think big if they want to tap in to the money that can be made from fundraising events. You have to make your product attractive to those people who are well used to attending fundraising events, and Orion are able to offer support and guidance in raising the level of your game. It can be a daunting process but our advice is to think big and minimise risk. Whatever event you choose must give people value for money; if it’s going to become a regular date in the charity calendar then it must be memorable, imaginative, different and fun. Hopefully you’ll get event onto the social calendar as a must get ticket every year.” If you are in business or a local professional and would like to become involved by using your skills to help a local voluntary or community group in West Cheshire, please email Joanne Walton at Chester Voluntary Action: firstname.lastname@example.org or telephone 01244 316587.
Leisure Leagues are the largest provider of small sided soccer in the UK. We organise competitive but friendly leagues at over three hundred locations in this country and abroad.
Nearly all our leagues are played outdoors on big, big, all weather pitches, which mean you very rarely get games called off because of the weather (snow excepted!). We provide fully qualiﬁed referees, match balls and even bibs if you haven’t got your own kit, all you have to do is turn up and play!! Our fully interactive website allows players to download pictures and team proﬁles for all team members as well as being able to check your progress up or down the league table!With time being precious for most people, our games are normally thirty minutes long, which means you even have time for a quick pint afterwards.! We currently play twice a week on Sunday and Wednesday evenings at Cheshire County Sports in Upton which has superb facilities including an on-site pavilion where you can enjoy post match drinks or snacks with Sky TV included. Furthermore, we will be launching an exclusive ‘Chamber ‘ league on Thursday evenings strictly for West Cheshire & North Wales Chamber of Commerce members only. This will provide an excellent opportunity for members own teams to play against their peer groups and possibly ‘network’ afterwards?
Anna Duffy Partner at DTM Legal
If you would like more information on this new concept, please contact Steve Hogan on 07877-316936 or 0845-604-8138/email email@example.com for more details. Or check out our website www.leisureleagues.net where you can apply on-line.
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Export Training Now Available As part of West Cheshire and North Wales Chamber of Commerce’s unrivalled international trade service, we’re delighted to be able to offer all businesses a brand new nationally accredited export qualification (level two VQ) recognised by the British Chambers of Commerce.
The course is made up of six modules which you can complete as many of as you require. Each candidate must demonstrate knowledge of the subject which will be marked by external examiners. Successful candidates will receive a British Chambers of Commerce accredited certificate, whilst completing all modules merits a special award. Each module will last one day starting at 9.30am, taking place at a venue in the Wrexham area. For full details of up to date times and locations, visit www.wcnwchamber.org.uk/training
Understand why INCOTERMS were created and their purpose Understand the definitions of INCOTERMS rules Identify the parties involved in INCOTERMS, plus their roles and responsibilities
Prepare and present relevant documents in accordance with the terms of the L/C to ensure payment Describe how to request an amendment to the L/C, understanding of costs and how to deal with discrepant documents.
5. Import Procedures, November 21st
Understand the benefits of INCOTERMS
Demonstrate an understanding of import documentation and procedures
Identify where to go for help and information on INCOTERMS.
Identify where to go for sources of international information and assistance
1. Introduction to Exporting
3. Methods of Payment
Comply with customs procedures.
Be able to prepare and export quotation
Identify the different methods of payment used in international trade
Be able to organise the export office
Identify modes of transport and their relative advantages/disadvantages
Understand export order processing
Identify and understand the necessary documentation for payment
Overview of export documentation and terms of sale.
Be able to comply with the requirements of different methods of payment.
2. Export Documentation and INCOTERMS
4. Letters of Credit, November 7th
Understand how to produce the necessary documentation for an international shipment
Describe the main parties in an L/C transaction and their roles
Identify where to go for sources of international infromation and assistance
Describe the process and methods relating to international payments
Course Costs: Chamber members: £190.00 + VAT per person or £855 + VAT if booking all five (includes 10% discount) Non members: £225.00 + VAT per person or £1012.50 + VAT if booking all five (includes 10% discount) To book your place on this essential course for exporters, email firstname.lastname@example.org or call 01244 669988.
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WELSH LANGUAGE COMMISSIONER n
The Welsh language Y Gymraeg a’r byd busnes: gofynion newydd and business: new legal requirements o dan y gyfraith Crëwyd swydd Comisiynydd y Gymraeg gan Fesur y Gymraeg (Cymru) 2011. Prif nod y Comisiynydd yw hybu a hwyluso defnyddio’r Gymraeg. Gwneir hyn drwy ddwyn sylw i’r ffaith bod statws swyddogol i’r Gymraeg yng Nghymru a thrwy osod Safonau ar sefydliadau. Bydd Safonau’n egluro sut mae disgwyl i sefydliadau drin a defnyddio’r Gymraeg mewn ffordd glir a chyson. Mae’r Mesur yn enwi rhai cwmnïau a sectorau yn y byd busnes a ddylai gydymffurfio â Safonau. Fe all busnes fod yn agored i gydymffurfio â Safonau os yw’n gweithredu ar sail contract i gorff cyhoeddus neu os yw’n derbyn dros £400,000 o arian cyhoeddus. Os gall cwmni ddangos ei fod yn gallu ymgyrraedd â’r Safonau, naill ai trwy ddefnyddio staff presennol, uwch-sgilio staff neu
trwy ddefnyddio staff ac adnoddau dros dro neu asiantaeth allanol wrth ymgeisio am dendrau, fe all fod ganddo fantais fasnachol yn y gystadleuaeth yn erbyn cwmnïau eraill. Ar ôl mynd trwy broses statudol, fe fydd y Safonau’n cael eu gosod ar y set gyntaf o gyrff cyhoeddus yn ystod haf 2013. Am ragor o wybodaeth am rôl y Comisiynydd ewch i comisiynyddygymraeg.org ffonio 0845 6033 221 neu e-bostio email@example.com.
The main aim of the Welsh Language Commissioner, established under the Welsh Language (Wales) Measure 2011, is to promote and facilitate the use of the Welsh language. This will entail raising awareness of the official status of the Welsh language in Wales and imposing Standards on organizations. Standards will explain, in a clear and consistent manner, how organizations are expected to provide services through the medium of Welsh.
advantage over other companies when applying for tenders. After going through the statutory process, Standards will be imposed on the first set of public bodies in the summer of 2013. For more information about the role of the Commissioner visit welshlanguagecommissioner.org or call 0845 6033 221 or send an e-mail to
The Measure names some private companies and sectors which must comply with Standards. Businesses may be open to comply with Standards if they are operating under contract to a public body or if they receive over £400,000 of public money. If a company can demonstrate that it is able to operate the Standards, either by using existing staff, up-skilling staff or by using temporary staff and resources, it could have a commercial
West Cheshire & North Wales Chamber of Commerce Magazine
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Occupational Health Services RPS offer specialist Occupational Health Services, tailored around the needs of your business. With a number of options available, including physician, nurse and technician led services, RPS can help you stay within budget without compromising quality of service. Services can be provided on-site or using mobile screening units to reduce the time employees are away from work.
RPS Group has extensive experience working across all industries. For information regarding our services, please click on the links below: • Mobile Screening • Sickness Absence Management • Pre-Employment Assessment • Workplace Vaccination • Executive Health Screening RPS are one of the ﬁrst companies to be accredited to the Safe Effective Quality Occupational Health Services (SEQOHS) standards, launched by the faculty of occupational medicine. The scheme deﬁnes the standards and minimum requirements that apply to occupational health services. For more information regarding all RPS services please visit our website www.rpsgroup.com/occupationalhealth or call one of our ofﬁces on Warrington ofﬁce: 01925 846333 Ellsmere Port: 01513 485678 firstname.lastname@example.org
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Commercial Employment Law Expert Enhances Hill Dickinson Chester Team The Chester office of leading law firm Hill Dickinson LLP has welcomed commercial employment law specialist Kerstie Skeaping to its team. Kerstie, who is seconding into the Chester office on a regular basis, will further enhance Hill Dickinson’s commercial client offering and will work with the existing employment and corporate teams to grow the firm’s client base in the region. Kerstie will be advising on large scale collective redundancies, reorganisations, all areas of discrimination law and equal pay, unfair dismissal, executive terminations, maternity provisions and on the transfer of undertakings. She also brings with her a wealth of tribunal advocacy experience, having represented clients in employment tribunals throughout the
UK, and is particularly interested in contentious employment work. Kerstie said: “I am very pleased to be a part of Hill Dickinson’s market leading team in Chester. I took my Law Society exams at the Chester College of Law and, having specialised in employment law for 14 years I am looking forward to using the knowledge I have acquired to support clients in the region.”
Andrew, bolstering our commercial employment presence and providing clients with heavyweight expertise, at a local level. She will also liaise closely with our head of corporate, Sally Wightman, to ensure we can offer clients a comprehensive range of legal advice.”
Robin Jones, Head of Hill Dickinson’s Chester office said: “Kerstie will enable us to further exploit business development opportunities in the regional marketplace. Her experience and expertise will perfectly complement our existing team of specialist corporate and commercial lawyers. We already have a strong employment offering in place, headed up by partner Andrew Gibson. Kerstie will now work alongside
Training and Events Schedule, Autumn 2012 September 6th 8.00am The Business Social Network Riverside Innovation Centre, Chester
October 10th 7.30am Welsh Language Commissioner Consultation Optic Glyndwr, St Asaph
November 7th 9.30am Export Training: Letters of Credit Llyndir Hall, Wrexham (TBC)
September 19th 9.30am Export Training: Introduction to Exporting Llyndir Hall, Wrexham (TBC)
October 15th TBC Mold Business Forum Exhibition Beaufort Park Hotel, Mold
November 21st 9.30am Export Training: Import Procedures Llyndir Hall, Wrexham (TBC)
September 28th 7.00pm Annual Dinner The Grosvenor Hotel, Chester
October 17th 9.30am Export Training: Methods of Payment Llyndir Hall, Wrexham (TBC)
December 6th 4.00pm The Business Social Network Riverside Innovation Centre, Chester
October 3rd 9.30am Export Training: Export Documentation and INCOTERMS Llyndir Hall, Wrexham (TBC)
October 24th TBC Bank of England Monetary Policy Committee Northop Hall Hotel, Chester
October 4th 4.00pm The Business Social Network Riverside Innovation Centre, Chester
November 1st 8.00am The Business Social Network Riverside Innovation Centre, Chester
For full booking and information details www.wcnwchamber.org.uk/training West Cheshire & North Wales Chamber of Commerce Magazine
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n SDRS UK
Remote Database Administration & Managed Business Intelligence
Hosted Business Intelligence: What are the benefits to you as an SME owner? Remote Database Administration Databases rule in business. They have become the centre of modern IT infrastructure as they store physical data, business rules and executable business logic. And databases now control information central to the understanding of the business, the data’s meaning and methods to secure, control and track all related software and data. Small to medium business owners have traditionally faced many issues and challenges on how best to get critical information into the hands of key decision makers. Information is often stored on many different systems, across many areas of the organisation. It’s often inaccessible to those who can use it best. And when reports on the data are distributed to the decision-makers, it’s out of date as its last month’s or last quarter’s. Then there’s the cost. Large multi-nationals and PLCs can afford the expensive license fees attached to many of the systems needed to solve this problem. And they can pay the salary of the analysts who’ll digest the information. Many SMEs have been unable to compete. Until now. Smaller companies are now turning to Hosted Business Intelligence systems as a cheaper, but equally effective, alternative. They work by collecting data from all its sources, and map it on to the hosted system meaning it’s easily accessible. It’s also regularly automatically updated. And what’s great about Hosted Business Intelligence systems is that they only distribute relevant information to selected users.
Most Hosted Business Intelligence systems have three-components: dashboards, reporting capability and analytics. Dashboards let users see how areas are performing so they can react quickly. The data’s usually provided in graphical-form so it’s easier to interpret than many other platforms, and keeps users aware of key-objectives within their area. Not only is reporting through Hosted Business Intelligence systems possible; it’s also better. They come with hundreds of tabular reports so users can analyse masses of data. And there’s the facility to customise the reports to suit any business. Analytics are invaluable as they answer any question within business. These can take the form of reports, forecasting tools and calculations. Plus, they can be manipulated as the user sees fit. Hosted Business Intelligence solutions can be accessed with the click of a mouse. They’re web based so all the business needs is an Internet connection and a secure website. Maintaining and administering databases is tricky and time-consuming. In fact, it can be a full-time role for someone within the business that can command a high-salary. So many SMEs are turning to the more attractive, costeffective option of outsourcing it. Remote Database Administrators can deliver the complete range of database administration services, from maintaining and monitoring to troubleshooting and backing up the data.
And business owners love the fact that it’s like having an onsite database administrator but without the additional expenses that brings, like sick-pay, pensions and paid holidays. The Remote Database Administrator in turn does not have to travel to the business’s office and provides their own IT equipment. SDRS UK Ltd offer bespoke Hosted Business Intelligence solutions to any business. Many off-the-shelf packages are expensive and don’t do exactly what you want them to. We come and spend time at your business, learning how it works and what you want. Then we go away and build it for you. But we don’t stop there – we remain in touch to answer any questions you might have, and upgrade your system when you need to.
Extended Services When it comes to software development SDRSUK Ltd can produce new applications, enhance your legacy systems or act as extra resource to help you deliver you IT projects. Whether you want a new application developed, rescue or enhance an existing application, or have an idea for a New Application that you want developing and taking to market we can help. So talk to us today about getting your own individually made Hosted Business Intelligence solution for your business. Email: Enquiries@SDRSuk.com Website: www.sdrsuk.com http://sdrs-uk.cloudapp.net/ Phone: 01244 940 835
West Cheshire & North Wales Chamber of Commerce Magazine
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INTERNATIONAL TRADE n
Companies Urged to Compete for £20 billion Brazilian Projects UK Trade & Investment (UKTI) is urging UK companies to bid for more than £20 billion ($32 billion) of infrastructure projects in Brazil. The contracts relate to the Pedra de Ferro mining project, the 2014 World Cup and 2016 Olympics. The Pedra de Ferro mining project in north east Brazil is expected to award contracts worth in excess of £3 billion ($5 billion). They are particularly keen to award contracts that provide eco-efficient technologies and clean development mechanisms. The project offers a range of opportunities to British businesses. These include mine infrastructure, construction, transport infrastructure (such as road and rail building and the construction of shipping and container terminals) and new port development. Apart from this opportunity, UKTI estimates that the World Cup and Olympic Games in Brazil will generate business opportunities worth up £17 billion ($27billion) for British companies. The opportunities include construction (such as stadia, infrastructure and commercial premises), environmental services and transportation.
UKTI Sectors Group Managing Director, Edward Oakden, who is heavily involved in the Pedra de Ferro project said: “British businesses in Brazil already have an impressive track record of delivering large scale construction programmes around the world to time and to budget, including the main venues and infrastructure for the Olympic Games in London, where construction was completed a year ahead of the event. As such, British companies are well placed to win a share of the exciting Pedra de Ferro project.”
problems facing us in delivering our training programmes to the Brazilian market. Sessions on banking, legal responsibilities and the political system were especially helpful. As a result the company now has members and approved training centres in Brazil and are about to recruit further.”
Talking about his experience of joining a UKTI trade mission to Brazil, Tim Whiteman, CEO & Managing Director from International Powered Access Federation (IPAF) said: “Their 2011 mission to Brazil helped IPAF make new contacts and understand the size of a market we had just started working in. The briefings we received were first class and particularly helped us to understand the opportunities and
UKTI has also produced two reports on the opportunities around the 2014 World Cup and 2016 Olympics: ‘Game On – Progress in Brazil’s preparations for the 2014 FIFA World Cup’ and ‘Brazil’s Moment to Shine – Opportunities for UK business in the Rio 2016 Olympic & Paralympic Games’. Businesses who would like copies of the reports can obtain them by e-mailing email@example.com.
Businesses who would like to find out more about the Pedra de Ferro project should contact John Strang at UKTI by emailing firstname.lastname@example.org.
West Cheshire & North Wales Chamber of Commerce Magazine
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Cynllunio olyniaeth olyniaeth aa Cynllunio Cynllunio Cynllunio olyniaeth olyniaeth aa grymuso cyflogeion cyflogeion grymuso Cynllunio olyniaeth a grymuso cyflogeion grymuso cyflogeion grymuso cyflogeion
Succession planning planning Succession Succession Succession planning planning and employee employee and Succession planning and employee and employee and employee empowerment empowerment empowerment empowerment empowerment Cyfleoedd ar gyfer gyfer perchnogaeth gan gyflogeion gyflogeion er mwyn mwyn Cyfleoedd ar perchnogaeth gan er Cyfleoedd ar perchnogaeth gan gan gyflogeion er mwyn Cyfleoedd ar gyfer perchnogaeth gyflogeion er Cyfleoedd argyfer gyfer perchnogaeth gan gyflogeion er mwyn mwyn olyniaeth busnes olyniaeth busnes olyniaeth busnes olyniaeth busnes olyniaeth busnes Dewch gwrdd ag arbenigwyr Canolfan Cydweithredol Cymru amun-i-un sesiwn un-i-un rad ac ac Dewch iiigwrdd agag arbenigwyr Canolfan Cydweithredol Cymru am sesiwn rad ac Dewch gwrdd arbenigwyr Canolfan Cydweithredol Cymru am sesiwn un-i-un rad Dewch ii gwrdd ag Canolfan Cydweithredol am sesiwn un-i-un Dewch gwrdd agarbenigwyr arbenigwyr Canolfan Cydweithredol Cymru amperchenogaeth sesiwn un-i-unrad rad ac am ddim ddim aaadi-ymrwymiad i archwilio manteision posib opsiynau perchenogaeth gan am ddim di-ymrwymiad archwilio manteision posibCymru opsiynau perchenogaeth ganac am di-ymrwymiad ii archwilio manteision posib opsiynau gan am ddim a di-ymrwymiad i archwilio manteision posib opsiynau perchenogaeth gan am ddim a di-ymrwymiad i archwilio manteision posib opsiynau perchenogaeth gan gyflogeion, dulliau cymell i brynu cyfranddaliadau a chynllunio olyniaeth sy’n seiliedig ar gyflogeion, dulliau cymell i brynu cyfranddaliadau a chynllunio olyniaeth sy’n seiliedig ar gyflogeion, dulliau cymell i brynu cyfranddaliadau a chynllunio olyniaeth sy’n seiliedig ar gyflogeion, gyflogeion, dulliaucymell cymell ii brynu brynucyfranddaliadau cyfranddaliadauaa chynllunio chynllunio olyniaeth olyniaethsy’n sy’nseiliedig seiliedigar ar gyflogeion. dulliau gyflogeion. gyflogeion. gyflogeion. gyflogeion.
Employee ownership opportunities for business succession
Employee ownership ownership opportunities opportunities for for business business succession succession Employee Employee ownership Employee ownership opportunities opportunities for for business business succession succession Meet the Wales Co-operative Centre’s employee ownership specialists for a
one-to-one sessionCo-operative to explore theCentre’s potential benefits of employee ownership options, Meet the Wales Wales Co-operative Centre’s employee ownership specialists for aa Meet the employee ownership specialists for Meet Wales Co-operative employee ownership specialists for Meet the Wales Co-operative Centre’s employee ownership specialists for aa options, sharethe incentive approaches and Centre’s employee based succession one-to-one session to explore explore the potential potential benefits ofplanning. employee ownership options, one-to-one session to the benefits of employee ownership one-to-one session to the potential of ownership one-to-one session to explore exploreand theemployee potential benefits benefits of employee employee ownershipoptions, options, share incentive incentive approaches and employee based succession succession planning. share approaches based planning. 25 Medi Y approaches Ganolfan Rheolaeth 25 September Bangor planning. Management share incentive and based share incentive approaches and employee employee basedsuccession succession planning.
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Conwy Business Business Conwy 26 Hydref Hydref Canolfan Fusnes Fusnes 26 October October 26 Canolfan 26 Conwy Conwy Business 26 Hydref Canolfan October 26 Hydref CanolfanFusnes Fusnes 26 October I gael rhagor o wybodaeth neu i archebu eich26 lle yn awr ewch i: CentreBusiness Centre Conwy Centre Centre Conwy www.walescooperative.org/cynllunio-olyniaeth-a-grymuso-cyflogeion Conwy Conwy gael rhagor wybodaeth neu iinow archebu eich lle lle yn yn awr awr ewch ewch i:i: IITo gael oo wybodaeth neu archebu findrhagor out more or book your place visit: eich II gael gael rhagor rhagor oo wybodaeth wybodaeth neu neuiiarchebu archebueich eich lle lle yn ynawr awr ewch ewch i:i: www.walescooperative.org/cynllunio-olyniaeth-a-grymuso-cyflogeion www.walescooperative.org/succession_planning_and_employee_empowerment www.walescooperative.org/cynllunio-olyniaeth-a-grymuso-cyflogeion www.walescooperative.org/cynllunio-olyniaeth-a-grymuso-cyflogeion www.walescooperative.org/cynllunio-olyniaeth-a-grymuso-cyflogeion To find find out out more more or or book book your your place place now now visit: visit: To To To find findout outmore more or or book book your your place place now now visit: visit: www.walescooperative.org/succession_planning_and_employee_empowerment www.walescooperative.org/succession_planning_and_employee_empowerment www.walescooperative.org/succession_planning_and_employee_empowerment www.walescooperative.org/succession_planning_and_employee_empowerment
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