Business Direction 75

Business Costs Herefordshire & Worcestershire Chamber of Commerce

Issue 75 | September/October 2023

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Contents

Contents

Sharon Smith Chief Executive

Chamber News

4

Business News

5-6

Policy

10

Chair’s Report

14

Business News

16

Business News

20

Business News

23

Chamber Training

26-27

Big Interview

28-29

Business Costs

Cover Features

30-31

Chamber Events

34

In a business landscape marked by inflationary pressures, workforce challenges, and rising energy costs, we are pleased to present an edition of Business Direction that delivers strategies for businesses to help counter these challenges.

Two Counties

35

Movers & Shakers

38

New Members

39

Business News

41

The Herefordshire & Worcestershire Chamber of Commerce offer opportunities for businesses to adapt to the challenge of business costs. In this edition of Business Direction, we will delve into insights and practices to effectively manage areas crucial to business sustainability: inflation, cash flow, wages, energy expenses, tax management, and business rates.

As your trusted local Chamber of Commerce, we remain committed to fulfilling our Manifesto’s objectives to support business growth. Working with the British Chambers of Commerce, we strive to promote key financial investments, improve our business support, and help business to create strategic plans for economic growth. With financial struggles faced by many businesses, due to the ongoing cost of living crisis, our newly launched Chamber Cost Savings Hub serves as a valuable resource, offering information and direct pathways to cost-saving solutions for businesses in our community.

Throughout this edition, will be strategic plans and cost saving support, financial advice from leading experts and how a Chamber membership could save your business money. We also bring you the latest news from your local Chamber of Commerce, including our extensive portfolio of networking events, forums, and conferences, as well as our training portfolio of upcoming courses.

International Trade

42-43

Business News

45

People To Do Business With

46

Business News

47

Member Services

49

Business News

50

Charity News

51

Business News

53

Last Word

54

In this edition of Business Direction, we have been delighted to interview Hazelton Mountford and hear about their take on current business costs. Our cover features include LG Harris and Shooting Reels.

Best regards,

Sharon

28 Our Patrons are:

Herefordshire & Worcestershire Chamber of Commerce

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Chamber News

Local Chamber of Commerce back new Hospital Appeal Herefordshire & Worcestershire Chamber of Commerce have become one of the first supporters of the county’s new Urgent and Emergency Care Appeal launched by Worcestershire Acute Hospitals Charity.

Worcestershire Royal Hospital. Organisations can choose from a variety of levels of support but all donations will make a huge difference.

The charity is appealing to local businesses based in the county to pledge to sponsor a space on the Thank You Wall that will be displayed as part of the new Urgent and Emergency Care (UEC) development at

Sharon Smith, Chief Executive at the Chamber of Commerce said: “Seeing the almost completed new Urgent and Emergency Care unit was both humbling and inspiring. Speaking to Clare it was evident that the environment and finishing touches were critical to improving how patients and relatives would feel, at a time of extreme crisis. Clare explained how communication at this crucial time is key for the specialist nursing team and we are proud to help and support making this happen.”

Sophie Burt, Head of Fundraising and

Community Development at Worcestershire Acute Hospitals Charity commented: “We are delighted and very grateful that Herefordshire and Worcestershire Chamber of Commerce have joined the appeal to add the “Finishing Touches” to the new Urgent and Emergency Care unit at Worcestershire Royal Hospital.

We hope that other businesses will be inspired to join the appeal and sponsor their own place on the Thank You Wall. With the support of the local community Worcestershire Acute Hospitals Charity will help our local NHS to create the very best environment for patients needing care.”

The new development is due to open this Autumn.

Co-locate with us!

We have an exciting opportunity for businesses in Herefordshire and Worcestershire to utilise some space in our Worcestershire office, at Warndon Business Park, WR4 9NE. Our new flexible working arrangements, have freed up some space in our office, that we would like to share with you!

We are interested in talking to local businesses about any requirements they might have, for either flexible hotdesking space or a more regular arrangement.

The maximum space we have available is a ‘bank’ of 8 desks, up to 5 days a week, but we are open to interested parties to rent this as a whole or share the space between various businesses.

With plenty of free parking and just 2 minutes from the M5 Jnct 6, we are really accessible too.

We are sure there will be lots of questions to ask and answer about this new opportunity, so we thought we would

come out to you first and gauge if there was any interest in our offer?

If you are interested to discuss this further, please drop us a note to: enquiries@hwchamber.co.uk

Chamber achieve Employer Recognition Scheme Gold award!

The Employer Recognition Scheme (ERS) award recognises companies for their support to the Armed Forces community, including Reservists, veterans, spouses, Cadet Forces Adult Volunteers and cadets.

Gold award holders must demonstrate a number of positive measures and policies in their organisations, which actively support members of the Armed Forces community.

We’ll also continue to advocate for the Employer Recognition Scheme.

Sharon Smith, Chief Executive of the Herefordshire & Worcestershire Chamber of Commerce, said: “I am delighted that Herefordshire & Worcestershire Chamber of Commerce has

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been recognised for the work we do with the local business community by achieving the Employer Recognition Scheme Gold Award.

We have a 1300 strong business network and therefore feel we have a responsibility to spread the word about The Armed Forces Covenant and the benefits of becoming an Armed Forces friendly employer.

As Gold Awards holders, we will continue to promote our advocacy via support and collaboration with members, through our events and via regular engagement with businesses across the two counties. We will also ensure that our current HR policies are continually updated, so that the Armed Forces community is not disadvantaged; in support of our comprehensive Reserve Forces Training Mobilization policy.”

The ERS was launched to recognise and reward employers who support Defence and inspire others to do the same. To find out more about the ERS visit here www.wmrfca.org/employers/ employer-recognition-scheme. hwchamber.co.uk

Business News

Harassment in the workplace In recent months, we have seen a significant increase in enquiries relating to workplace harassment.

Harassment is defined as unwanted conduct relating to a protected characteristic which violates an employee’s dignity, or creates an intimidating, hostile, degrading or offensive environment. Outside of these characteristics, bullying is also a common complaint amongst workers.

Aside from email, social media, or even through What’s App, harassment can

take place at staff social events that are outside of working hours and in extreme circumstances, when the employer has no knowledge of the event.

To proactively plan ahead, employers across the two counties should ensure they have adequate equality and anti-harassment policies in place, and also provide staff training, particularly to those in management positions, in order to mitigate the risk of matters arising.

For more information, readers can email Darryll Thomas at mfg Solicitors through, darryll.thomas@mfgsolicitors.com.

Top 3 Myth-Busting Facts on Refinancing for Businesses As a thriving business, you understand the importance of making informed financial decisions. But in today’s challenging economic landscape, securing capital, managing finance options, navigating an efficient working capital structure, and managing rising interest rates are key factors that can determine the success of a business.

One effective finance strategy that is often overlooked is refinancing. Refinancing can provide various benefits that can positively impact your business, and we believe that it’s essential to separate the facts from the myths.

Myth: Refinancing is not worth the effort or is only for businesses in financial distress.

Fact: Refinancing can be beneficial for businesses in various situations.

At Bishop Fleming, we regularly see clients wanting to refinance for very positive reasons. Perhaps you have outgrown existing facilities on the back of organic or acquisitive growth and need more? Maybe you have a specific project or acquisition you want to invest in?

You may even feel that your existing suite of banking products and facilities are just not appropriate for the next few years – you suspect there is a better way of doing things. All of these are valid reasons to look at a refinance, as well as the more negative scenarios of distress and restructuring.

Lesson: There is often a bigger picture - it really isn’t just about interest rates. _________________________________________________ Myth: Refinancing is a bad idea when interest rates are rising.

Fact: Interest rates are only one factor to be considered within the context of a refinance.

Consider this – cash flow is tight and you have a term loan with big quarterly capital repayments which you put in place years ago when interest rates were very low. A lender now offers you a much more flexible funding arrangement with reduced or even no capital repayments – but the interest rate is three or four

Herefordshire & Worcestershire Chamber of Commerce

percent higher. Would you really turn this down, despite the fact that it is materially cash beneficial to your business? _________________________________________________ Myth: Refinancing is complicated and time-consuming.

Fact: Refinancing can be a relatively painless process - with the right guidance.

Refinancing does not necessarily mean re-banking, even if your bank has already said no to your request.

Of course, there is a process to go through, an expectation of certain information requirements and a few tricks around how to position your funding request to get the optimum finance package for your business. That’s where a trusted funding advisor can step in and do the heavy lifting, leaving you to do what you do best - run your business.

Here at Bishop Fleming for example, we have a team with ex-banking personnel, who have deep insight into what turns a bank on or off, the information and processes involved, and an opinion regarding the attractiveness of any funding offers received.

Lesson: The fear of the process and/or timetable should not be a reason to avoid funding that can unlock the potential of your business. _________________________________________________ Next steps: Contact us today and let our team of experts at Bishop Fleming optimise your business’s financial performance and growth. We can assist you in finding tailored refinancing solutions to meet your specific needs. Charles Davey- Corporate Finance Partner- cdavey@bishopfleming.co.uk or on 01905 732100

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Business News

Cutting Costs, Creating Culture Over 700,000 employees currently participate in apprenticeship training in the UK. With 25% of new apprentices being under 19, hiring less experienced individuals and investing in off-the-job training can significantly reduce financial and time costs associated with recruitment.

Jan Norris elaborates “With the skills gap being a key topic over recent years, we believe our apprenticeship programme is helping us to ‘grow our own’ and fill the gaps, to ensure we futureproof our talent pipeline. As much as our apprentices learn from our colleagues, they help us as an organisation to learn and evolve, bringing new approaches, unique ideas and helping us to question ‘Is there a way we could be doing this better/quicker/in a more cost-effective way?’.”

Jan Norris, Head of People and Culture at Community Housing, explains “Knowing not only the popularity of our previous apprenticeship opportunities, when it came to our recent recruitment, we were looking for a way we could do things more effectively and efficiently. The answer came through our conversations with the amazing team at Kidderminster College.”

As the apprenticeship training provider will advertise a vacancy, screen and help shortlist candidates, the recruitment process becomes quicker and less costly from the very start.

Additionally, industry-related training delivered by accredited providers takes the burden off Learning and Development teams.

“Employers often appreciate when their apprentices bring fresh ideas to the table.”

Notes Danny Pardoe, Business Engagement Lead at Kidderminster College.

For more information on apprenticeship recruitment, contact Danny Pardoe at danny.pardoe@kidderminster.ac.uk or on 01562 543578.

Business support needed for new Hospital Appeal Herefordshire and Worcestershire Chamber of Commerce have become one of the first supporters of the new Urgent and Emergency Care Appeal launched by Worcestershire Acute Hospitals Charity.

The charity is appealing to local businesses to sponsor a space on the Thank You Wall that will be displayed as part of the new Urgent and Emergency Care development at Worcestershire Royal Hospital.

Chamber of Commerce CEO Sharon Smith visited the site last week for a special behind the scenes tour where she met with Clare Bush, Divisional Director of Nursing for Urgent Care at Worcestershire Acute Hospitals NHS Trust.

Sharon commented “Seeing the almost completed new Urgent and Emergency Care unit was both humbling and inspiring.

Speaking to Clare it was evident that the environment and finishing touches were critical to improving how patients and

relatives would feel, at a time of extreme crisis. We are proud to help and support making this happen.”

Sophie Burt, Head of Fundraising at Worcestershire Acute Hospitals Charity commented: “We are delighted and very grateful that the Chamber have joined the appeal. We hope that other businesses will be inspired to join them and sponsor their own place on the Thank You Wall.”

To find out more please contact: www.wahcharity.org / 01905 768954.

Commercial property underinsured? Why it could have a huge impact on your business costs A recent survey, conducted among business owners and commercial property claims managers, found that 43% of commercial properties in the UK are currently underinsured.

This can have a huge impact on business costs should the worst happen.

Mike Sutton, Director of Commercial Building Surveying at GJS Dillon says ‘We recommend commercial property owners have a reinstatement costs assessment (RCA) every three years. This helps determine the cost of rebuilding or repairing a property in the event of damage or destruction.’

Duncan Sutcliffe, Director of insurance Sutcliffe & Co says ‘You should insure your property for what it would cost to rebuild it, otherwise the insurance company may not pay you in the event of a claim.’

For further information contact Mike Sutton on 01905 676169 or www.gjsdillon.co.uk or Duncan Sutcliffe on 01905 21681 or www.sutcliffeinsurance.co.uk

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hwchamber.co.uk

Thursfields Ranked Top 10 Corporate Legal Advisor Leading law firm Thursfields has been ranked amongst the Top 10 legal advisors for both deal value and number of deals by the Midlands Business Insider in their Corporate Finance Guide for July 2023.

The Corporate team has completed 56 successful deals with a cumulative value of £235 million since the start of the year. With a proven track record on corporate transactions and a reputation for being client-centred and pragmatic, the team has also been ranked fourth amongst twenty-five legal advisors for the number of successful corporate deals completed, earning it a well-deserved reputation as a reliable and trusted partner in the legal industry and cementing its position as a leading legal advisor for M&A deals.

“We are thrilled to be recognised as one of the top corporate legal advisors in the Midlands region,” said Gareth Burge, Director & Head of Corporate and Commercial at Thursfields. “Our Corporate and Commercial team has worked tirelessly to support clients and this accomplishment serves as a testament to the hard work and dedication of our professionals. We will continue to provide exceptional services and look forward to helping businesses succeed in the future.”

With offices across the West Midlands, Thursfields delivers bespoke solutions to a range of clients including entrepreneurs, investors, and businesses of all sizes. With a comprehensive range of services that cover every aspect of the corporate lifecycle, from governance management to strategic alliances and acquisitions, Thursfields is proud to have established strong and lasting relationships with many clients.

Combining an in-depth understanding of client’s goals and needs, regardless of the scope and complexity of the transactions, the team is well positioned to grow its successful track record.

Thursfields is proud to offer a full range of specialist legal services to businesses and individuals nationwide. For straightforward and reliable advice that is built around you, contact our team today at info@thursfields.co.uk or on 0345 20 73 72 8.

Tel: 0345 20 73 72 8 | info@thursfields.co.uk

EBC Group to Host Critical Cybersecurity Event with Star Speaker Andy Gomarsall

EBC Group, one of the UK’s leading managed IT service providers, is set to host a pivotal cybersecurity event on 13th October at the BT Building, Three Snowhill, Birmingham. In addition to a roster of expert speakers, attendees will have the unique opportunity to hear from star speaker Andy Gomarsall, former professional England rugby union player and 2003 World Cup winner.

Find out more at ebcgroup.co.uk

Mike Cook, COO of EBC Group, emphasises the urgency and significance of cybersecurity in his statement: “In today’s digital landscape, cybersecurity isn’t just an IT concern—it’s a business imperative. Every day, new threats emerge, and no organisation is immune. The ‘it won’t happen to me’ mindset is a risk we can’t afford.

That’s why our upcoming event on October 13th is more than just a seminar; it’s a crucial step towards safeguarding your business’s future.

We have curated insights from industry leaders and a chance to learn actionable strategies to bolster your defences. I strongly urge all business owners, whether you’re a local start-up or an established corporation, to sign up for this free event. It’s not just about protecting your data; it’s about securing your business’s tomorrow.”

The event promises to be not only educational but also practical and engaging. Attendees will leave with tangible strategies and actions that they can implement immediately to improve their

8

organisation’s cybersecurity. They will also have the chance to enjoy free food and drinks while networking with other professionals.

With recent statistics showing a significant rise in cyber-attacks affecting businesses of all sizes, the event aims to educate attendees on contemporary cyber threats and the effective strategies to counter them. Speakers will include experts from various sectors, including law enforcement and leading tech companies, offering a holistic view of the current threat landscape.

EBC Group is hosting this event as part of its commitment to enhancing the cybersecurity posture of businesses within the community. Recognising that cyber-attacks can have devastating impacts on businesses and their stakeholders, the Group aims to proactively equip companies with the insights and tools they need to stay protected.

EBC Group encourages business owners, managers, and IT professionals in the region to take advantage of this invaluable opportunity to learn, network, and enjoy complimentary refreshments.

To secure your place at this essential event and to view the full itinerary, please visit www.ebcgroup.co.uk/ cyber-event or dial 0121 368 0119.

About EBC Group EBC Group is a leading provider of managed IT services, cybersecurity solutions, and other digital transformation initiatives, offering bespoke solutions designed to enable businesses to operate more effectively and securely. hwchamber.co.uk

Policy

Chamber Business Manifesto Quarterly Update At the Economic Conference sponsored by Bishop Fleming in March of this year, the Chamber released the 2023/24 Chamber Business Manifesto.

Resulting from 12 months of research through our Quarterly Economic Survey, as well as hundreds of consultations and conversations with our Membership, we have identified six key areas of business concern that the Chamber will be working to address.

We will be providing quarterly Manifesto updates on our progress in delivering the priorities detailed in the document.

If you would like a physical copy sent to you, please contact policy@hwchamber.co.uk.

Alternatively, you can download your online copy on the Chamber website.

Our first Manifesto Quarterly update will provide information on what the Chamber has delivered since our latest Manifesto was launched. This will be split into the 6 key priorities that were identified from research conducted throughout the year.

The Year Ahead in Business What have we delivered?

Sent 8 case studies to the British Chambers of Commerce (BCC).

Cost Savings Hub launched on the Chamber website (https://hwchamber.co.uk/cost-savings-hub).

The Cost Savings Hub has been promoted on social media.

Conducted research for QES 1 and 2 and reports have been released.

Held the Growth Forum in June.

Held a Bank of England Briefing with the West Midlands Bank of England Agent Graeme Chaplin in June.

Business Costs What have we delivered?

R&D tax relief case studies sent to BCC. CE/CA markings case study sent to BCC. Manufacturing Forum held at Yamazaki Mazak in July.

Updated the Sustainability Hub on the Chamber website with new grants/funding and sustainability tips/information (https://hwchamber.co.uk/sustainability-hub).

Workforce Planning What have we delivered?

QES 2 2023 sponsored by The Development Manager – questions in the survey on coaching, recruiting apprentices, workforce planning and government funding support.

QES 2 launch event including a Q&A with an Employer and an Apprentice.

Delivered Diversity and Inclusion training.

Worcestershire LSIP report has been approved by the Secretary of State and published on the Chamber website in August.

Global Markets What have we delivered?

International Trade Forum launched.

On target for delivering export docs and declarations.

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Delivered International Trade training courses for businesses looking to upskill on a wide range of International Trade topics.

Gathering case studies on issues our International Trade customers are facing.

Technology and Innovation What have we delivered?

Supported an event at the Cyber Quarter (Midlands Centre for Cyber Security).

Continued to highlight technology grants on Cost Savings Hub.

Net Zero What have we delivered?

Highlighted funding and grants to help businesses become more sustainable.

Held the Sustainability Forum at New Model Institute for Technology and Engineering (NMiTE) with companies and industry experts on the challenges of climate change and how organisations can become greener and more sustainable.

QES 1 report sponsored by Worcestershire County Council and Worcestershire LEP’s Green Skills department.

As your Chamber of Commerce, we will continue to work to deliver our priorities laid out in this Manifesto from our offices in Herefordshire and Worcestershire, and from The British Chambers of Commerce in London. The British Chamber is a huge resource and support for all our activities and through our contacts there, we have direct access to Central Government.

The aim of our quarterly Manifesto updates is to inform our Members on the Policy activities the Chamber are undertaking ranging from sending case studies to the British Chamber that are fed on to their discussions with the government, holding forums such as the Sustainability forum, carrying out research and producing reports from the results. It is important to outline our progress throughout the year, and emphasise how we can represent businesses at a local and national level.

Please contact the Policy department (policy@hwchamber.co.uk) with any questions in relation to our Manifesto, or any other policy activity.

hwchamber.co.uk

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New college partnership with Sovereignty Venue & Event Management to host weddings and events A college in the heart of the Vale of Evesham has signed a new deal which will see weddings held in its grounds for the very first time.

Sovereignty Venue and Event Management works with a wide range of venues, from stately homes, to conferences centre and hotels.

Arum Javed, of Sovereignty Venue and Event Management, believes that the college grounds can provide a showstopping setting for weddings.

Pershore College, which is part of college group WCG, has partnered with Midlands-based Sovereignty Venue & Event Management to host weddings and associated events for South Asian communities.

The deal will see the continued growth of WCG’s ‘Venues’ brand which operates conference and events venues across the group’s colleges in Warwickshire and Worcestershire.

Sovereignty has more than 12 years’ experience in organising and managing large-scale south Asian events. It hosts up to 40 weddings a year in venues across the Midlands and beyond.

The business will be seeking to host seasonal weddings for up to 700 guests in an open-air setting, with a rural Worcestershire backdrop.

Weddings and events are expected to start being held at the college in 2024, but there may also be opportunities for celebrations later this year.

The grounds of Pershore College.

Sarah Butterfield, Director of Commercial Development at WCG, said: “We have been seeking a partner that will help us to bring weddings and associated events to our colleges, and this deal with Sovereignty will help us to do that.

“The college invest the proceeds from WCG Venues directly back into our colleges and to enhance educational delivery for our students.

“We will be looking at building state-of-the-art 360 view marquees in the grounds of Pershore College, which will enable guests to enjoy the celebration inside but still with the Worcestershire countryside around them.

To find out more about Venues at WCG visit www.wcg.ac.uk/venues, contact venues@ wcg.ac.uk or call 0330 135 6923.

For more information about hosting weddings at Pershore College, visit www. sovereigntyvenueandeventmngt.co.uk

“We’re developing a strong venue offer across our college group, from conferences and exhibitions, to business events and weddings, and partnering with Sovereignty sees the organisation continue to expand in this area.”

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Chair’s Report

The Herefordshire & Worcestershire Chamber of Commerce host a fantastic array of events and training and I urge everyone to take a look and book here: www.hwchamber.co.uk/events-and-training-calendar.

To make the most of the networking, I’d like to point you towards an article from Michael Page (Head Hunters) which I hope you’ll find useful:

10 Networking tips that will work for everyone Networking can be nerve wracking, but building a wealth of contacts is invaluable to your career and the business your company generates.

People go to networking events or functions to grow their contact base probably hoping that it could lead to new business opportunities.

Mike Forrester

1. Be prepared Fail to plan and you plan to fail. Simple. If you’re hosting the event, make sure you have all the necessary materials ready, such as name badges, business cards and brochures about your business. If you’re attending an external networking event, make sure you have something to hold all the business cards you collect. If you get flustered when talking to people, try to rehearse what you’ll say beforehand. Think about how you present yourself and your skills on LinkedIn and then consider that networking is the real life equivalent. Your delivery should be as polished and professional as your online version.

2. Set yourself a target A networking event is not a social gathering – you are there to achieve something. Set yourself a target, such as the number of people you want to talk to or be introduced to.

3. Don’t have a set agenda Remember: networking is about developing relationships – so don’t try to close a deal.

You’re not there to do business, you’re there to meet valuable contacts. Your only agenda should be a set number of people to talk to and your objective is to get their business cards and potentially do business with them in the future. So avoid any sales pitches or business propositions.

4. Be a good guest If you’re attending a networking event it is important to be a good guest. Make sure you are not complacent and avoid sitting in the corner by yourself – otherwise nobody will talk to you. If you don’t make the effort to work the room you’ll miss out on opportunities. Be friendly and open when you speak to people, and if you see someone sitting alone, go and say hello. Don’t be shy!

Everyone else is there to network.

5. Talk and listen You’ve got to talk to people – but you’ve also got to listen to what the other person is saying. Otherwise you won’t know whether that person is the right person for you to be talking to and connecting with. Ask yourself: “do I really need this person’s business card

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or does he or she have nothing to do with my objective?” Listen and you will learn.

6. Give referrals Continuing on from the previous tip –if you get the impression that the person you’re talking to isn’t relevant to your business, but you know of someone else at the event that may be of interest to them, you can refer them to the other person. This will help you to make good business connections as your contacts will remember you as the referrer.

7. Take two business cards At networking events there is a lot of exchanging of business cards – when talking to someone, ask for two business cards.

Don’t just take one for yourself, but also take one for someone you may know who may be interested in their business, which ties in with the point above. If business cards are not available make sure you get some means of contacting them in future. An email address, phone number or Linked In for instance.

8. Time management It is important to keep track of time at networking events. If it’s a breakfast meeting as we have a the Chamber of Commerce regularly, then you will only have about 30 to 45 minutes to network and if you’ve given yourself the goal of talking to 10 people that gives you about three to four minutes with each person. So make sure to manage your

time effectively – don’t spend 20 minutes talking to someone you already know or have met at a previous networking event, but rather spend your time talking to new people.

9. Write everything down If you don’t have a great memory, keep a pen and paper in your pocket and write everything down. If you’re going to meet 10 people in an hour you can’t guarantee yourself that you will remember the finer details of your conversation with each person, so it’s best to keep a written record of who you’ve spoken to and their line of business, along with a few details to jog your memory.

10. Follow up Most of important of all: follow up! Follow up with your newly formed contact the next day and remind them of what your business has to offer to gauge their interest. If you don’t follow up with your new contacts within one to two days, you’ve just wasted the entire networking event.

And finally, Michael suggests: “Now take a deeper dive into the benefits of networking to expand your knowledge of this area further.”

I look forward to meeting more members at upcoming events – where hopefully you’ll be able to put the above advice to good use – and hear all about your positive networking experiences.

Until next time, Mike. hwchamber.co.uk

Herefordshire Company Expands Accredited Training Portfolio HSL Compliance has recently expanded our City & Guilds accredited training portfolio to include Train the Trainer – a course which is relevant for a large number of industries and occupations. in Ross-on-Wye or, if preferred, we can also facilitate remote learning with the course available virtually. For course dates, costs and any other information, simply email training@hslcompliance.com or call 0845 604 6729.

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Business News

Streamlined financial process gives families faster access to care funds New legislation is helping families gain easier access to funds to pay care home fees and other outgoings for their loved ones.

Over recent months, experts from Worcestershire law firm mfg Solicitors have been providing increasingly growing support for those making financial and property-related deputyship applications.

The new legislation, introduced in January, allows for financial-only deputyship applications to be conducted online which has effectively halved the process from 12 months to six, taking pressure off families in often stressful times, and easing the burden on local councils.

Legal changes to the process allow financial applications to be submitted and paid for online as long as three people who know the person affected by the application – such as relatives, a social worker or doctor – are notified in advance.

Nansi Webb, a senior associate within mfg’s Private Client department said the changes were already proving successful.

She said: ”We are currently helping a large amount of people with their financial and property-related applications and are definitely finding the new process far faster, more effective and straightforward, including the IT system where everything must be logged. ”The new system for financial applications means we have to assemble the information and notify all required persons at the time of making the application. The old system required the application to be issued by the Court first before parties were notified, and this notification stage could slow the application process down. So, it really has been a step change.

“We’ve not encountered any pitfalls with the new process so far, and long may that continue as its speed really is making lives easier for thousands.”

Ms Webb added that mfg Solicitors, which has offices in Worcester, Kidderminster and Bromsgrove, also offer a sought-after financial deputyship service where they act as professional deputies when no one is able to take on the role among the person’s family and friends.

Crisis Comms When everything is going well that’s a great feeling, isn’t it? But what happens when something goes wrong, or when there is a story about you that casts a different light on things. This is where Crisis Communication comes into play.

“A lie can run round the world before the truth has got its boots on” - no matter who you attribute this to (Terry Prachett) it is a fair observation of how situations can develop at great speed. The digital advancements of society mean that news travels faster than ever and businesses need to be prepared. We first discussed the challenges associated with this digital evolution in 2021, and perceptions of right and wrong have shifted further. Crisis Communications have therefore become more important.

People must apply to the Court of Protection to appoint, change or remove a Deputy or Deputies if a loved one has lost the mental capacity to make their own decisions and they don’t have a Power of Attorney in place.

Readers looking for more advice can email Nansi through nansi.webb@mfgsolicitors.com With offices across Worcestershire, Shropshire and in central Birmingham, mfg Solicitors advise on a range of commercial and private matters.

for conclusion. Make sure that the same messages are shared internally too, as the last thing you need is internal damage and rumours.

Your statement will not please everybody particularly in this age of trial by social media - but it is vital to put yourselves on the front foot. This will placate and inform your clients who are looking for a balanced response. By showing yourselves to be open, mitigated reputational damage is likely.

Having an experienced PR partner by your side can be beneficial, as they are a step removed and objectively support production of your crisis communications. You Do Better are on hand to help and advise, so get in touch for a wider conversation, for help getting a crisis communication strategy in place, or for more immediate support.

Having a core team to deal with a crisis will help internal management through a stressful situation.

A clear process ensures that nothing is missed, and it puts you and your team in the best position possible to manage any escalation or fallout.

What about the communications themselves?

Honesty and transparency is key - even if it isn’t easy, it is better to be open up front than for it to come out at a later time, potentially adding fuel to the fire.Talk about the positive steps you have already taken, as well as realistic expectations

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hwchamber.co.uk

57 WAYS

TO GROW YOUR

BUSINESS Find Out More Here

01527 69321

Pershore garden centre scooped silver at a major multi-day national gardening show A Powick horticulture therapy centre struck gold while a Pershore garden centre scooped silver after shining at a major multi-day national gardening show.

Link Nurseries and Pershore College Garden Centre and Nursery, which are part of college group WCG, were both recognised for their peat-free gardens at BBC Gardeners’ World Live, which took place at the NEC in Birmingham, as they look to lead the way in the industry.

Link Nurseries was awarded a gold medal for its garden created by volunteers, led by Gill Fothergill and Fay Grist, at the horticultural therapy centre and featured contributions from members of groups – such as its Well Bean Gardening Club – which helped to populate the garden.

Around 95 per cent of the plants and vegetables used in the garden were grown at Link, with the vegetable garden featuring lettuce, sweetcorn, cabbages, leeks and courgettes.

Pershore College Garden Centre and Nursery was awarded silver merit for its entry in the floral marquee, which featured a range of plants and

Gill Fothergill and Fay Grist.

perennials including beach asters, day lilies and cape fuchsias grown by the centre.

and actively market that fact, so to win gold and silver merit was an incredible achievement.

The accolades come as WCG looks to lead the way in peat-free growing as the government looks to ban peat in the horticultural sector, with the sale of bagged peat compost being banned in England by the end of 2024 and a complete phasing out of the use of peat between 2026 and 2030.

“We have been peat-free growing since 2017 whereas a lot of those in the industry are still in the trailing phase, so we are really looking to set the example and lead the way in this area.

Josh Egan-Wyer, Head of Horticulture at WCG, said: “Link Nurseries and Pershore College Garden Centre and Nursery were two of the very few at the event to have gone peat-free

Herefordshire and Worcestershire Chamber of Commerce

Nick Jones, manager at Link Nurseries, added: “We had overwhelmingly positive feedback from people who visited the garden and it was wonderful to have the opportunity to talk with people about the overarching benefits of gardening and how good it is for your mental and physical health.”

17

Inspiring Women in Business

Maria Williams

Russian Interpreter, Translator, Examiner & Tutor at Akademik

Kat Ricketts

Director at AJR Design Solutions

Akademik provides tuition, translation and interpreting

A change in direction with AJR Design Solutions Ltd

My name is Maria Williams and I am a native Russian speaker from Saint Petersburg, where I qualified as a teacher, interpreter and translator in 2001.

In 2012 my husband and I made the decision to set up our Structural Engineering Consultancy and took a big leap of faith.

I have lived in the UK for over 20 years, settling in Stourport, and am fluent in Russian and English. My company ‘Akademik’ provides tuition, translation and interpreting in both languages.

I am an examiner for the Edexcel Examination Board for Russian GCSE and A-Level examinations, and for the DPSI (Diploma in Public Service Interpreting) examinations. I’m also a member of the Chartered Institute of Linguists (029149); and on the National Register of Public Service Interpreters (13379).

As a qualified teacher with over 28 years’ experience, I am an expert in personal tuition, having worked in world-famous Russian schools, such as Znaniye, in Oxford, and the Liden and Denz school in St Petersburg.

Whichever student level I am working with, my approach is the same: empowering them to reach their specific academic goals.

When tutoring, I offer an initial 30-minute lesson to assess the student’s level of competence and agree goals and study programmes. I cover all aspects of language learning, including vocabulary, speaking, grammar, phonetics, reading, writing, and listening.

I also help students preparing for GCSE and A-Level examinations achieve the highest academic standards. Ninety percent of my cohorts consistently obtain extremely high scores – there is no limit to perfection! In the last 13 years, all my students have achieved at least an A grade for GCSE or A level examinations, with many attaining an A*.

I am also a Public Service interpreter and translator. To me, this role is not just about linguistic competence and language skills: it’s about providing moral support to people in tough situations who need an impartial interpreter to help with communication.

Having the title Director of a brand new company was daunting to say the least, especially with a young baby. But now, more than a decade on, I haven’t looked back. I will be forever grateful for the flexibility that owning my own business has given me, for the quality time I have spent with my family, whilst pursing the career I love. The speed with which our Client base grew astounded me. I love to look back over our projects and see we are working with people who we worked with from the beginning.

It can be daunting not having the support of a large team around you, but my knowledge and confidence grew quickly. There are steep learning curves, but with each project, each experience, you learn to overcome things more effectively. Our projects have become more diverse, no two days are the same. When my colleague asked me, “do you ever wish you had chosen a different career?” I answered, “No, I honestly love what I do.”

One thing I couldn’t have understood before owning my own business, were just how many tasks need attention, on top of my work as a Structural Technician. The administration, accounting, quotations, phone calls…the list goes on! It’s a delicate balance between ensuring you have enough work coming in, new projects are progressing and projects which are on site run smoothly.

Email: maria@akademik.co.uk Website: www.akademik.co.uk

I had a break from furthering my education, to spend more time with my family. However, two years ago, I felt ready to get stuck back in. I have now nearly finished my Advanced Diploma in Structural Engineering, with plans to begin a Forensic Structural Engineering course with Expert Witness next year. Our business was able to fund this, whilst allowing me time to work on my studies, albeit with some interesting working hours!

Telephone: 01299 826761 Mobile: 07841 042830

Email: kat@ajrdesignsolutions.co.uk Mobile: 07816 625911

I value professionalism above all: impartiality, work ethic, expertise in interpreting techniques, and the Interpreters’ Code of Conduct are all equally essential aspects of my role.

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hwchamber.co.uk

Inspiring Women in Business

Gemma Parsons

Lisa Murphy & Helen Scullion

CEO & Founder at GLP Training Ltd

CEO & HR Client Manager at Limelite HR & Learning

Our commitment to bespoke collaboration with businesses

Helping our clients attract and retain top talent

A simple ethos stands at the heart of innovative business and education: “not worse, not better, just different.”

Limelite HR & Learning is a multi-award winning values-led, commercial and creative HR and learning solutions provider in the Worcestershire area and nationwide.

Inspired by her own journey as a neurodiverse individual, Gemma Parsons established an independent training provider centred around on-the-job, practical training. Her first-hand experience showcased that real-world application often propels careers faster than traditional university pathways.

Gemma’s belief – that differences are assets, not hindrances – is the driving force behind her role as CEO and founder of GLP Training. Since its inception in 2014, her profound understanding of neurodiversity, particularly dyslexia, has catalysed a refreshing approach to apprenticeships and qualifications.

GLP Training stands out in its commitment to bespoke collaboration with businesses. Their delivery, tailored meticulously to every student’s unique needs, captures the essence of truly individualised education. The company’s dedication to innovation shone in 2018 when it became one of the pioneering UK training providers to integrate neurodiversity screening. By implementing assessments for pre-enrolment, GLP refined the educational experience, placing them on the radar of many prominent UK companies searching for apprenticeship programmes.

Limelite was founded by Lisa Murphy FCIPD in 2020, with a passion to bring a unique pragmatic, values-led approach to HR and Learning to help build amazing places to work!

Our services focus on helping clients attract and retain top talent by having a great culture, reducing the risks caused by people issues and helping leaders build more sustainable and profitable organisations.

Lisa, CEO, and Helen, HR Client Manager, have backgrounds which include the not-for-profit, education, sales, pharma, energy and finance sectors. Clients range from SME’s and small charities who are looking for an outsourced HR partner, to large private sector businesses such as national law firms and large recruitment organisations looking for amazing Institute of Leadership and Management Accredited training and development or strategic HR project support.

Our clients love how we simplify HR and use our creative approach to design project and training solutions that are right for their needs.

Our core services include: HR Consultancy;

In today’s business world, the value of neurodiversity is an unwavering principle for GLP. They recognise that subtle educational delivery shifts can profoundly enhance learning experiences and outcomes. Their mission isn’t just to acknowledge the strengths of neurodiversity but to champion its transformative power in moulding the future of workforce education.

Whether helping clients to create a great culture, delivering HR in a values-led, commercial way, or developing a great recruitment, pay or learning strategy, we’re trusted experts with a unique ethos.

To find out more about our approach to education, visit us at www.glptraining.co.uk

E-mail enquiries@limeliteHR.com or check out our website for more information at www.limeliteHR.com

Herefordshire and Worcestershire Chamber of Commerce

Strategic HR Project Support; Impactful, Inclusive & Innovative Learning & Development

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Business News

DRG recieves Constructing Excellence Award 2023 DRG Interior and Building Solutions proudly announces receiving the prestigious Constructing Excellence Award for People Development in 2023, highlighting commitment to its workforce.

Lyndsey Gregory, Group Operations Director, expressed delight in receiving this accolade which highlights DRG’s investment in employee growth and the exceptional outcomes this has achieved. The company’s people development programme encompasses training, mentoring, and continuous learning, emphasising employee well-being. Under Lyndsey’s guidance, a collaborative environment fosters knowledge-sharing and collaboration.

DRG encourages employees to embrace new ideas, explore emerging technologies, and engage in industry events. Creativity and innovation empower employees to excel.

Lyndsey acknowledges the entire team’s dedication, crediting the company’s vision and values for the recognition. DRG is shortlisted for the Constructing Excellence National Awards, scheduled in London on November 23rd, further motivating the company to surpass expectations and nurture a supportive work environment.

Little BigPaw awarded the King’s Award for Enterprise His Majesty King Charles has awarded The First Class Pet Company Limited, the team behind the LITTLE BIGPAW brand, with the King’s Award for Enterprise for International Trade.

Little BigPaw is one of only 148 organisations nationally to be recognised with the prestigious King’s Award and one of only two businesses from Worcestershire awarded. The First Class Pet Company was awarded The Queens Award in 2018 and now has the huge honour of receiving the King’s Award in the first year of King Charles’s reign.

Little BigPaw is a range of 100% natural foods and treats, all made in the United Kingdom. Launched in 2015, Little BigPaw has expanded globally taking advantage of the growing trend for high quality, natural foods that give your cat and dog the very best in tasty nutrition.

Little BigPaw is distributed through specialist pet and veterinary channels and is available in over 45 countries worldwide from England to Ecuador, from Canada to Korea, from Sweden to Singapore and from Taiwan to Trinidad.

As well as winning the King’s Award for Enterprise the company won the Pet Industry Federation Export Business of the Year 2022.

Little BigPaw co-founders David Alton and Jim Weston have over 60 years’ experience between them in the Pet Trade.

“It is a huge honour to receive this award and we are absolutely delighted for the whole team and for all our dedicated distributors globally. This is royal recognition not just for Little BigPaw products but also for all the hard work of staff, suppliers and our distribution partners over the last few years.” said Jim Weston.

“It is a great privilege for Little BigPaw to receive royal recognition once again. A big thank you to our team and distributors for making this possible. This award motivates us to continue to strive ahead to provide the very best of British pet foods around the world.” said David Alton.

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The King’s Awards for Enterprise was previously known as The Queen’s Awards for Enterprise, and the new name reflects His Majesty the King’s desire to continue the legacy of HM Queen Elizabeth II by recognising outstanding UK businesses. The Award programme, now in its 57th year, is the most prestigious business award in the country, with successful businesses able to use the esteemed King’s Awards Emblem for the next five years.

For more information, please visit www.littlebigpaw.co.uk or email Karen Smith KS@littlebigpaw.co.uk

hwchamber.co.uk

Celebrating 20 years in business From its modest origins to a thriving creative design agency nestled within the heart of the Wyre Forest, Nettl of Kidderminster’s transformative journey remains a testament to adaptation.

Celebrations began in April, marking their 20th anniversary with a heartfelt expression of gratitude, honouring steadfast clients and suppliers, both past and present.

Held at De Beers in Kidderminster, the event mirrored the company spirit with attendees relishing delectable cuisine and a camaraderie-infused atmosphere, whilst enjoying some charitable fund raising.

Founded in 2003 as a small design and print studio under the name of Pixel Design by director Daniel Barnes, the company has evolved into a dynamic business that embraces the frontiers of design, challenges established marketing norms, and adeptly navigates the ever-shifting currents of technology.

The company narrative encompasses two franchises - the inaugural printing.com, which has since flourished into the vibrant identity known today as Nettl of Kidderminster.

Since establishing its larger Comberton Hill premises in 2019, has not only grown physically but has also enriched its service repertoire. The closely-knit team, the cornerstone of their personalised service, remains intact as they proudly expanded their array of marketing and branding services.

From visionary website design to strategic marketing, encompassing a vast print and exhibition range, their offerings cater to a spectrum of needs, available both on a retainer basis and ad hoc arrangements.

Nettl of Kidderminster’s celebrations are continuing throughout the year in the form of further fundraising in an effort to give back to the community, including participation in Cancer Research’s ‘Pretty Muddy,’ sponsored dog walks in support of

Forest Dog Rescue, and the forthcoming Kemp Hospice Santa Fun Run. For further information on Nettl of Kidderminster’s creative services, or to follow their charity raising antics, visit www.nettlofkidderminster.co.uk

ARE YOU READY TO

TAKE YOUR

BUSINESS

TO THE NEXT LEVEL? Websites Marketing Exhibit

Branding Print SEO of Kidderminster

Strategic thinkers that deliver.

LOCAL. PASSIONATE. MULTI-TALENTED.

Herefordshire & Worcestershire Chamber of Commerce

01562 747411 NETTLOFKIDDERMINSTER.CO.UK

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Business News

Free 6 Months of Cyber Security from EBC Group In today’s digital age, cybersecurity measures are far from optional - they’re essential.

Cyber Essentials Explained

by Assure Technical You’ve probably heard about Cyber Essentials, but have you ever wondered what it’s all about? Here we provide a brief background, key benefits and details about how to claim your exclusive HW Chamber Cyber Essentials discount.

About Cyber Essentials

In our increasingly interconnected world, it’s easy for small business owners to think, “Cyber security breaches won’t happen to us.” However, the reality is starkly different - cyber threats don’t discriminate by size.

Digital defence is crucial for all businesses, and we’re here to help.

Recent statistics show that 32% of small businesses and 24% of charities recall breaches or attacks in the past 12 months.

These numbers surge to 59% for medium enterprises and 69% for larger corporates.

The message is clear: cyber threats are real and pervasive.

With this in mind, we’ve developed our advanced Security Operations Centre (SOC) and Managed Detection and Response (MDR) services. Consider our SOC your digital watchtower, offering round-the-clock monitoring and analysis of your IT systems. Our MDR, on the other hand, is like your very own cyber SWAT

team, hunting and neutralising threats before they can impact your operations.

Understanding the devastating effects a cyber breach can have, especially on Worcestershire’s long-standing businesses, we want to safeguard your company’s future. We feel so passionately about protecting businesses within our community, EBC Group is offering Chamber members cyber security protection on your network free for 6-months. * To secure this offer, simply visit www.ebcgroup.co.uk/hwchamber or dial 0121 368 0119. This trial is your golden ticket to experience our industry-leading cyber security solution.

Embrace this opportunity to shield your business and join our mission to fortify the local community against the increasing cyber threats. *Offer subject to qualification and at the discretion of EBC Group

Cyber Insurance Hazelton Mountford, Independent Chartered Insurance brokers, have teamed up with fellow Patron Members EBC Group and Assure Technical to provide a one-STOP collaboration to support members with cyber security.

Cyber criminals are fast becoming more adept at targeting their prey and utilising ransomware to gain data. In turn, the team at Hazelton Mountford have seen a significant increase in calls – and cyber

security has now overtaken fire as their most requested claim.

Simeon Chapman, Group Director, says: “Don’t waste any time in mitigating against a cyber-attack. It’s businesses like yours that can suffer greatly if you don’t insure against it.”

Hazelton Mountford are offering 10% discount off cyber insurance premiums for Herefordshire & Worcestershire Chamber members.

For a chat about cyber insurance call Simeon on 01905 611951 or email: simeon@hazeltonmountford.co.uk for more information about how Hazelton Mountford can help insure you against the increasing risk.

Herefordshire & Worcestershire Chamber of Commerce

Cyber Essentials is a UK Government endorsed cyber accreditation scheme that sets out the standard baseline for cyber security. Launched in 2014 in response to a growing cyber threat, it provides a straightforward and affordable framework for organisations to protect themselves from the vast majority of cyber attacks.

5 Key Benefits of Cyber Essentials 1. Protection from cyber attack – effective against over 80% of known exploits 2. Meet tender requirements – gain access to UK government contracts and a growing number of commercial supply chains 3. Reassure your key stakeholders – displaying the Cyber Essentials logo demonstrates that you take cyber security seriously 4. Data compliance – take key steps towards meeting compliance requirements such as GDPR and industry specific regulations 5. Cyber liability insurance – automatically receive £25,000 indemnity cover for organisations if your turnover is less than £20m (terms apply) “Time and time again, we’ve witnessed how Cyber Essentials acts as a key enabler for businesses of all shapes and sizes.” said Pete Rucinski, Managing Director of Assure Technical. “There is the obvious benefit of avoiding the financial, reputational and operational damage associated with a cyber attack. In reality, most businesses are driven to gain Cyber Essentials to support business growth - whether it be to provide reassurance to existing stakeholders, gain competitive advantage or meet supply chain compliance requirements.”

Your Exclusive HW Chamber Cyber Essentials Discount 6 months free cyber security from EBC group.

10% discount on cyber insurance from Hazelton Mountford.

10% discount on Cyber Essentials from Assure Technical.

23

HCR FLEX

A day in the life of a lawyer on secondment

Daniel De Saulles, lawyer on secondment to a major international manufacturer “At 8am, I arrive on-site at the client’s headquarters in Gloucester and am instantly approached to deal with a legal issue that has arisen during the course of the week. The great benefit of being able to supply on-site legal services is the efficiency of face-to-face meetings. It saves time and provides real value to the client’s everyday issues. More often than not, I am able to help solve the problem immediately.

“If there are any emails that morning which need clarification, I speak directly to the sales team on the floor. My tasks for the day range from reviewing terms and conditions to advising on the process and next steps of a data breach. Being seconded on-site to a client means I get to know what issues they prioritise over those less concerning legal issues. I can then focus my time and energy on getting vital points included and agreed.

“Every fortnight or so, I provide a ‘lunch and learn’ session for the sales team on a variety of different legal issues which arise in contracts – from ‘red flags’ to TUPE and liability issues. These sessions help identify problems which could arise while furthering the sales team’s knowledge of commercial contracts.

“Later in the afternoon, I meet with management to catch up on the tasks for the day and sit in with them in meetings, giving me the chance to advise on the spot as issues arise.

“By the end of the day I keep 15 minutes or so free in case there are any queries that need to be dealt with there and then, given that I am not back on-site until the following week. This is also a useful time to catch-up with some of the sales team about general issues such as any upcoming events.”

For more information, contact Robert Capper, Head of Commercial M: 07909 970 323 | E: rcapper@hcrlaw.com

A PASSION FOR PEOPLE

In times of economic uncertainty, business leaders need even more control over their costs. HCR Flex gives organisations flexibility, dedicated support and discounted rates for legal support when it’s needed, with the ability to dial it up or down as your needs change.

Here’s what a day in the life of two of our Commercial solicitors on secondment in two different businesses using the HCR Flex model looks like.

Gurinder Hayer, lawyer on secondment to a household name retailer “Much like Daniel, I arrive on-site and am always met with a few ‘quick queries’ in person by various members of the finance and IT teams – I do enjoy that ‘onthe spot’ problem solving!

“After this, I meet with the procurement team to discuss the issues they’re facing with two separate suppliers – one failing to consistently hit KPI’s while the other supplier attempts to impose a price increase in the contract. I provide specific advice on the legal position and immediate next steps.

“By mid-morning I have another meeting with the design team to run through intellectual property searches undertaken on the new designs proposed by the team to ensure there is no infringement of third-party IP rights. We also discuss any steps we need to take to protect a product the business is intending on producing, so we have to move swiftly.

“Soon after, and not entirely surprisingly, my to-do list is flipped on its head as a high-value outsourcing agreement needs to be concluded imminently for business continuity and commercial reasons. I familiarise myself with the latest position, noting that the main point of contention is the ‘liability clause’.

“Being on-site means I can take instructions from the business and quickly advise as appropriate. There is balance to be struck between effectively managing risk and ensuring the matter is sufficiently progressed; one of my golden rules is to use unambiguous and clear-cut wording - and if a particular liability is to be excluded, ensure the clause specifically says so!

“It’s a fast-paced day with constantly changing priorities, but that’s what being an on-site solicitor is all about – by the end of the day I’m full of anticipation for next week’s visit to the client.”

Chamber Training

Have you ever sat back and reflected on the real cost of not investing in your people?

If your business requires any type of training, coaching or consultancy, then Chamber Business Training can help you.

Whether you need a one off course to solve an immediate skills gap or a longer term training provider to deliver a series of training solutions, we can meet your needs.

All Chamber Training courses and bespoke solutions are delivered to the highest standards by professional and highly qualified trainers and consultants, and the Chamber Training Team are renowned for going the extra mile to ensure all clients and delegates receive first class service.

More information about each training course and upcoming dates can be found on the Chamber website

hwchamber.co.uk/events-andtraining-calendar

Chamber Business Training has an enviable portfolio of clients ranging from small to medium enterprises, to larger multi-nationals, and our flexible approach makes us a first-choice training provider for many local firms.

Our courses are divided into six series that include: Leadership and Management Developing People HR, Legislation and Regulation Sales and Customer Care Information Technology PR and Marketing If you’re looking for training on a specific topic or skill that doesn’t feature in our current scheduled course programme, we will happily source a solution for you from our experienced and accredited training specialists.

There are also options for 1-2-1 training and coaching sessions for employees requiring different support.

If you believe that training is expensive, it is because you do not know what ignorance costs. Companies that have the loyalty of their employees invest heavily in permanent training programs and promotion systems.

Michael Leboeuf, Author

Meet Our Training Team

Olivia Williams, Events & Training Manager

Amanda Swingewood,

Training Co-ordinator

Sharon Dunkley, Events & Training Assistant

Our Chamber Training Team are on hand to support you with any questions you may have.

For further details, please do not hesitate to contact the team on 01905 673600 or email training@hwchamber.co.uk

26

hwchamber.co.uk

Chamber Training

Training & Development September Course Dates

Professional Telephone Techniques

Mailchimp & Email Marketing

£200+VAT Non-members Location: Hereford

Tuesday 5 September, 9.00am-12.30pm £90+VAT Members / £110+VAT Non-members Location: Zoom

Thursday 14 September, 9.00am-4.00pm £160+VAT Members /

Canva – Simple Effective Designs for Digital Marketing Tuesday 19 September, 9.00am-12.30pm £90+VAT Members /

Train the Trainer Tuesday 5 September , 9.00am-4.00pm £160+VAT Members / £200+VAT Non-members Location: Zoom

£110+VAT Non-members Location: Zoom

Fire Marshal Training

Managing Performance in the Team

Tuesday 19 September, 9.00am-4.00pm £90+VAT Members /

Wednesday 6 September, 9.00am-4.00pm £160+VAT Members /

£110+VAT Non-members Location: Worcester

£200+VAT Non-members Location: Zoom

Google Analytics 4 – GA4 Workshop

Internal Auditor Training

Tuesday 26 September, 9.00am-12.30pm £90+VAT Members /

Tuesday 12 September, 9.00am-4.00pm £160+VAT Members /

£110+VAT Non-members Location: Zoom

£200+VAT Non-members Location: Worcester

Advanced Microsoft Excel

IOSH Managing Safely® (4 day) Tuesday 12 September-15 September, 9.00am-4.00pm £495+VAT Members / £595+VAT Non-members Location: Worcester

£200+VAT Non-members Location: Worcester

An Introduction to Digital Marketing and PR Tuesday 3 October, 9.00am-11.00am Free to Members / £110+VAT Non-members Location: Zoom

Employment Law Update Wednesday 4 October, 10.00am-3.00pm £160+VAT Members / £200+VAT Non-members Location: Worcester

Train the Trainer Wednesday 4 October, 9.00am-4.00pm £160+VAT Members / £200+VAT Non-members Location: Hereford

Emergency First Aid at Work Thursday 5 October, 9.00am-4.30pm £90+VAT Members / £110+VAT Non-members Location: Worcester

FULLY BOOKED!

Courses may be subject to change from the time of printing.

Managing People in the Team Wednesday 27 September, 9.00am-4.00pm £160+VAT Members /

Intermediate Microsoft Excel Wednesday 13 September, 9.00am-4.00pm £160 Members / £200+VAT Non-members Location: Worcester

Tuesday 26 September, 9.00am-4.00pm £160+VAT Members /

October Course Dates

£200+VAT Non-members Location: Worcester

FULLY BOOKED!

We would like to hear from you!

Whilst continuously expanding the training offering, the Training department are always looking for new ideas for courses. It’s great to understand what topics will be most beneficial to local businesses.

For any suggestions, please email training@hwchamber.co.uk. More information about each training course and upcoming dates can be found on the Chamber website - hwchamber.co.uk/events-and-training-calendar

Herefordshire & Worcestershire Chamber of Commerce

27

Big Interview

Is cutting corners really worth the risk?

With business costs at a record high, it’s all too tempting to cut corners on spending. But don’t be lured into the ‘false economy’ trap, warns Simeon Chapman, group director at independent chartered insurance brokers Hazelton Mountford.

We’re all looking to save money as the cost-of-living squeeze continues.

But trimming your company budget in crucial areas - such as insurance and cybersecurity - could prove very costly in the long run.

Premium cover

Find out more about Hazelton Mountford at

hazeltonmountford.co.uk

Take insurance premiums, for example. As a business owner, you’ll know your annual buildings and contents policy is index linked to inflation to avoid the risk of underinsurance when renewal comes around the following year.

And as many of us are equally painfully aware, soaring inflation has seen premiums rise between 10 to 15%: “Higher than they’ve done for over 10 years,” Simeon acknowledges.

When combined with ever-rising costs for materials and labour, it’s no surprise that insurance is coming under scrutiny.

But while soaring prices may prompt mutterings of profiteering, Simeon is keen to stress that nothing could be further from the truth. “Insurance has

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plenty of balances and checks - it’s probably the most regulated industry out there. Indexation is the key factor behind these rises, and market volatility underpins everything.

“On the counter side, under-insurance is the biggest problem we face. We understand cutbacks are tempting - particularly as most types of cover are not compulsory - but it’s our professional duty to make sure our clients are properly insured.

“For example, we’re seeing a rapid rise in theft claims, more so than in the recent past,” Simeon adds, “which is a sad reflection on the economic climate. Hand tools are a particular target because they can be easily sold on, and high-value car theft is a huge issue too.

“So, I really can’t emphasise enough the importance of retaining adequate cover. Take a minute to think how much your assets would cost to replace in today’s money, it will probably come as a bit of a shock.

“It’s a good idea to get a building reinstatement valuation which guarantees full ‘new for old’ cover.” hwchamber.co.uk

Big Interview

Don’t ignore cyber threats It’s all too easy to ‘switch off’ when faced with scam alerts.

But cybercrime is a massive - and ever more sophisticated - threat.

Simeon says, “Companies take all the right steps to protect their premises against physical break-ins, but often don’t realise their online data is just as vulnerable to attack.

“In fact, cybercrime is probably equally or more damaging than a fire claim, and sadly happens far more often.”

People might think their business is too small to be a target, but everyone is equally exposed, from huge corporations to SMEs. “Phishing for clicks is still a very easy way for criminals to make money - and spotting fraudulent emails is getting harder.

“In an office, people might ask for a colleague’s opinion if a dodgy looking email comes through. At home, their guard is more likely to be down. We’ve all heard horror stories about system viruses and data protection breaches.

“One of our highly professional clients was cheated out of £415,000, and I think that should be a real wake-up call for business in general.”

Cybersecurity is not just about firewalls, passwords and encryption - it’s also about raising awareness of the danger signs. “You can have every possible protection in place, but system break-ins are the same as breaking down a security door. Criminals simply use brute force to get in and steal your information,” Simeon adds.

So how can Hazelton Mountford help? “We spend a great deal of time in discussion with our clients, evaluating risk and recommending appropriate terms and cover.

“We make them aware of exactly the type of insurance cover they need. That’s what we’re here

Companies take all the right steps to protect their premises against physical break-ins, but often don’t realise their online data is just as vulnerable to attack. In fact, cybercrime is probably equally or more damaging than a fire claim, and sadly happens far more often.

for, after all. Cyber insurance is a specialist form of cover, protecting against losses of data, business interruption and liability costs.

“We also tell clients about preventative measures and training to spot the danger signs. “Cover like cyber insurance is not compulsory, but think: Are you willing to take the risk or pay a premium for someone else to take the risk?

“The team is acutely conscious that affordability is a huge factor now. It’s to be hoped that inflation will start falling soon, which will have a knock-on effect for premiums when index linking is applied.

“However, costs also depend on the number of claims that insurers have to deal with.

“So, to sum up, we strongly urge local businesses to have the right insurances - and the right security measures - in place for both their physical premises and digital assets.

“Remember to put the right value on your business premises and contents sums insured, and update your policy amount every year!”

Hazelton Mountford is Worcester’s only independent chartered insurance broker, with a second office in Evesham.

15 years of excellence Hazelton Mountford celebrates its 15th anniversary this year.

Founded by group managing director Gordon Hazelton, the company is now one of the region’s leading chartered insurance brokers, with a team of over 30 specialists handling over £13.6 million premium income.

The company is exceptionally proud of its Chartered Status, awarded to only 5% of the UK’s insurance brokers, which symbolises its ongoing professionalism and commitment to excellence for all clients.

From L to R: Simeon Chapman (Group Director), Gordon Hazelton (Group Managing Director) and Jake Mountford (Group Director)

Simeon Chapman

Herefordshire & Worcestershire Chamber of Commerce

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Cover Feature

Hamilton brushes up with exciting rebrand After an incredible 250 years in business, prestige decorating brand Hamilton reaffirms its commitment to the UK’s skilled trades with a major relaunch.

Hamilton has been making high-quality paintbrushes, rollers and associated equipment for professional trades since 1746.

In centuries past, paint brushes were made with badger, goat and horsehair, but nothing worked quite as well as hog bristles.

In 2016, the business joined forces with top DIY brand LG Harris in Stoke Prior under the ownership of Nordic multinational Orkla. Their base in Stoke Prior is home to cutting-edge R&D and lab facilities.

However, times and consumer tastes change. Intensive farming has made animal byproducts hard to source and good-quality natural bristle is now extremely expensive.

This new chapter in Hamilton’s history coincides with recent major advances in paint, as Head of Marketing for Trade Sarah Coussens explains.

This led Hamilton to open its brand-new chapter in technology and innovation, with the aim of keeping quality, cost-efficient tools within easy customer reach.

New paint brush hits the market

“Obviously we have always been very closely linked to paint and our rebrand includes new technologies and products which focus on the very latest opportunities in the marketplace.

A major part of Hamilton’s rebrand is the launch of a pioneering paintbrush in October, which replaces traditional bristles with a synthetic version.

“Paint has changed dramatically over the last few years - as have the materials used in decorating tools - and it’s really important that our products keep pace with progress to help consolidate our place as market leader.”

“The Perfection CleanEdge™ brush is a very big move for us as a brand because we know how much our customers love working with natural bristle,” Sarah explains.

The Perfection CleanEdge™ brush is a very big move for us as a brand because we know how much our customers love working with natural bristle.

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“Our new brush mimics natural bristle - in fact it outperforms it and is much easier to handle and clean. It also matches hog hair for longevity.

“We appreciate it’s a major step forward for the world of brushes and we are very confident that it will exceed all expectations.”

Every new product in the Hamilton range undergoes rigorous mechanical and lab trials, and the CleanEdge™ has been no exception.

Marketing Director Philippa Pawson adds, “The most important part of our product development is customer experience, so we had the brush tested by Dulux, Crown and Johnstone’s paint manufacturers, as well as our own independent decorators’ panel.

“They not only make our existing products better, they help us come up with new ideas.

And sometimes they simply flag up a problem that needs a quick solution.

“We can always rely on their honest feedback for all our protoypes,” Philippa adds wryly, “and that’s exactly what we want. It’s a big part of ensuring Hamilton continues to make products that our customers actually need.”

Philippa and Sarah also stress Hamilton’s enduring commitment and loyalty to Bromsgrove and just as importantly, its customers.

Philippa adds, “With the exception of some manufacturing, which is done in China, absolutely every other element of our business is carried out here from design and development to testing.”

“As a company, we have - and will continue to make - significant investment in the area, our workforce and stakeholders. We are here to stay.

“In fact, we’re poised to move manufacturing of many of our roller brands across to this site. And, of course, our customers are always welcome to visit!”

Philippa concludes, “After sales highs during covid and a more challenging 2022, we are now seeing a more ‘normal’ market and are very happy with the ‘new’ Hamilton products and brand.

“We’re really excited about the future, with some fairly ambitious sales targets lined up over the next few years.” www.hamiltondecoratingtools.co.uk

“The panel is made up of professional painters and decorators, who play an invaluable role in the whole development process. Their feedback has been tremendous. hwchamber.co.uk

Cover Feature

Shooting Reels adapt, grow and deliver Inflation feels like the new pandemic. Not that Shooting Reels are belittling the last three years, it’s just the next set of unknown challenges that all businesses are facing. As a talent-rich team of 10, Shooting Reels have the flexibility to adapt, whilst continuing to learn and deliver.

Business costs have changed in 2023.

Shooting Reels have maintained their fixed price quoting system, which benefits their clients, as they hold terms for three months.

The family-run content production company was fortunate in fixing their utility contracts just before the prohibitive rises experienced on both the domestic and business sectors last year.

Like many other businesses that rely on travel, the price of fuel at the pump has skyrocketed. This in turn has a knock-on effect for everything else, including Shooting Reels’ suppliers. Whereas in the past a price increase may have been annual at a minimum, Shooting Reels have found some price lists almost abandoned and on a ‘call for quote’ basis. Compounded too by a problem with getting parts and/or products into the country, if Shooting Reels were to ask for help, government intervention on fuel and utility prices would be their main request. It would have the greatest impact for the majority.

Even with inflation rates surging and narrowing company margins, support has always been offered to the Shooting Reels team with the provision of health insurance - the optical and dental cover being especially valued by staff as a preventative measure in an industry with high screen usage and sweet treats. Fortunately, the renewal premium has varied little this year.

It may be a delay in the knock-on effect of inflationary increases. Shooting Reels will be interested too to see if the future cover levels increase, in line with inflation.

Of course, there is a flip side in that when a business feels the financial pinch, one of the initial costs to cut back on is the marketing budget. Contrary to this theory, Shooting Reels have seen a surge in project bookings, which are up 54% on the same Q1 in 2022.

Most readers will hopefully know the American Depression story of two competing packaged cereal producers. During the 1930’s Depression, Post (snappy name for a cereal producer) cut its expenditure including marketing while Kellogg aggressively doubled its budget and moved into innovative advertising mediums.

This decision allowed Kellogg to maintain a strong presence in the market and even gain a competitive edge over Post. Kellogg’s continued investment in advertising during tough times contributed to its long-term success and brand recognition. Success in sales for any business depends upon communicating your message effectively to individual consumers and corporate clients through the appropriate channels of attention.

To meet the demands for content creation on a varying level of budgets, Shooting Reels have adapted their product offering for businesses: Video Series – community growing, by sharing consistent, quality content, that educates and entertains your audience.

Running a business YouTube or TikTok channel will build trust and brand associations.

Herefordshire and Worcestershire Chamber of Commerce

Advertise – campaigns need impactful, memorable, attention-grabbing photos, videos & animations, perfect for paid adverting, TV adverts & DOOH campaigns.

Training – courses to upskill your team in-house (TikTok/Reels, Content Strategy & Podcasts etc) with on-going support through our community platform.

Shooting Reels have forthcoming training sessions to book onto in person and online to create & distribute content in-house.

In addition, the Shooting Reels team are available for your next advertising campaign or video series that will educate and entertain your customers and generate conversations.

Even with business costs going through such a turbulent period, Shooting Reels celebrate their 10-year anniversary in September. This is a milestone to be celebrated for the family-run Hereford & Worcestershire based firm.

Like Kellogg’s, will Shooting Reels become a recognisable brand in 100 years’ time, open to exploring different marketing opportunities, even through challenging financial times? www.shootingreels.com

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Your Business, Your Future, Your Choice.

Investing in employee well-being is a strategic choice that fuels business growth and sustainability.

A happy and healthy workforce drives success, growth, and profitability.

Benefits of Coaching: • Greater confidence • Positive mindset • Improved communication

• Enhanced productivity and time management • Healthier work-life balance • Fewer sick days

• Improved mental health • Heightened motivation • Increased resilience

Investing in employee well-being cultivates a workforce aligned with your goals, paving the way for a future of limitless potential.

Contact us today to discover how coaching can unlock the growth opportunities for your business.

Your choice today shapes the future you deserve - a future of limitless potential and extraordinary success.

Contact: Carrie Edwards | Tel: 07841 593512 | Email: Carrie@carrieemilycoaching.com | www.carrieemilycoaching.com

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Resilience isn’t infinite: supporting your team Resilience is undoubtedly a sought-after characteristic. Being able to withstand life’s bumps, twists and turns is aspirational – and an admirable quality within a team member. Yet when it comes to an extended period of disruption or increased pressure, can we really expect employees to continue operating at the same level without any interruption to their productivity or attendance?

It goes without saying that the Coronavirus pandemic was a time when most of us required more resilience than we’d ever shown before. In the early days and weeks, companies praised the resilience shown by their teams, and many looked at ways they could increase wellbeing support in light of the pressure upon employees.

Any short-term measures put in place to support health and wellbeing must now translate into effective permanent strategies.

Fast forward to now: the pandemic continued for longer than most of us could have anticipated (with the grief and impact on both physical and mental health continuing to this day), followed swiftly by a cost of living crisis which has seen finances stretched to their limit, more food bank users than ever before, and a real concern for what the future might hold.

And we’re of course seeing the effects: an increase in sickness leave (the ONS reports 2022’s absence levels being the highest since 2004), an increase in anxiety and depression (WHO says there was a 26% and 28% rise respectively in people living with these conditions in 2020), and more people than ever stressed about money (10% feel hopeless and 34% feel anxious about their finances, according to the Mental Health Foundation).

That’s why any short-term measures put in place to support health and wellbeing must now translate into effective permanent strategies which will help staff withstand these ongoing pressures, and will support those whose resilience is at an all-time-low thanks to the extent and duration of the external stresses placed upon them. Because while

Herefordshire & Worcestershire Chamber of Commerce

showing resilience was praised back in 2020, staff now need to feel they’re going to be supported if the pressures upon them are proving a little too heavy.

No one has a never-ending supply of resilience, and the effects of low reserves are severe for individuals and businesses alike.

Looking at ways to help employees build those reserves back up is crucial to avoid long-term absence, presenteeism, low morale and more.

And it’s vital to ensure your business – and its team members – get through whatever might be round the corner.

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Events

Chamber Business Expo In partnership with Hewett Recruitment The popular Chamber Business Expo returns on 12 October 2023 at the Three Counties Showground, Malvern. This event is the perfect opportunity to raise awareness of your brand, generate new sales leads and expand existing business relationships. Exhibition stands can be booked from £239.00+VAT for Chamber Members and attendance for visitors is free! Pre-register your attendance at www.hwchamber.co.uk/events/business-expo/ to save time on the day.

The Networking Breakfast 8.00-9.00am

Speed Networking 9.30-10.15am

Take a seat, catch up with contacts and do business throughout the day with free tea and coffee, provided by Nespresso Professional throughout the day. £15.00+VAT Chamber Members / £20.00+VAT Non-members

Our Speed Networking session will give attendees the opportunity to speak with lots of local business professionals in a short space of time. Please bring along some business cards and pre-register in advance.

__________________________________________________________

____________________________________________________

The Networking Zone Sponsored by Worcestershire Growth Hub

Delivered by Midland Air Ambulance.

Take a seat, catch up with contacts and do business throughout the day with free tea and coffee, provided by Nespresso Professional throughout the day. _________________________________________________________

LIVE CPR and Defib Demonstration 10.30-11.15am ____________________________________________________

Chat GPT and AI Seminar 11.30-12.15pm

Local food and drink companies will be showcasing their products and providing free samples throughout the day.

Attendees can also buy goods or gifts to enjoy at home!

This seminar will be delivered by Nick Fagan, a Creative Technologist who is passionate about using technology to create innovative and engaging experiences. Nick will cover where Chat GPT comes from, how it can be utilised, the importance of AI, what it is and examples of their incredible potential.

_________________________________________________________

__________________________________________________

The Health & Wellbeing Zone

LIVE Cookery Demonstration 12.30am-13.15pm

Sponsored by Paycare

Join the team from Cotto, a family run restaurant in the heart of Hereford as they cook up a butternut squash ravioli with a butter and sage sauce, crispy sage. Learn more about how to cook healthy meals at home!

The Food and Drink Zone Sponsored by mfg Solicitors

This interactive zone will focus on highlighting the importance of supporting workplace health and wellbeing with different business stands offering a variety of free activities, services and information.

Annual HR Conference In partnership with Hewett Recruitment

Date: Thursday 9 November Time: 9.30am-3.00pm Members price - £45.00+VAT / Non-members price - £60.00+VAT

This conference is aimed at HR Professionals from companies of all sizes and sectors. It’s an event not to be missed for those wanting to hear from inspirational speakers to understand the current challenges and future innovations of the industry.

The event will also include a two-course lunch and plenty of networking opportunities with likeminded professionals.

Sergio Foncesca, Director of HR at Rehau Limited

Guest Speakers

Topic: Transparent and Direct Communication: Building blocks to success.

Sally Morris, Partner & Head of Employment Division at mfg Solicitors LLP

___________________________________________________________________

Topic: Employment Law Update ________________________________________________________________

Lucy Barkas, Director of 3WH Topic: Promoting early and upskilling to ease workforce shortages ______________________________________________________________

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Jonny Wilks & Craig Simmonds, Managing Director & HR Manager at Lucart Hygiene Topic: Catalysing Business Transformation through Strategic Investment in People ___________________________________________________________________ We will also hear from Ben Mannion and Laura Hewett from Hewett Recruitment, Jane Sargeant from Kemp Hospice, Samantha Lewis from NMiTE and Philip Sinclair from West Midland Reserve Forces’ and Cadets Association. hwchamber.co.uk

Two Counties

Local Support for Wyre Forest Hospice Continues to Grow Thanks to Trueline Products Wyre Forest based KEMP Hospice has seen increasing support from the local business community with Kidderminster based Trueline Products the latest company to partner with the charity. Teams of staff are signing up to several fundraising events and the company has pledged sponsorship of some of the charity’s festive events later in the year.

Jayne Sargeant, Head of Fundraising and Communications at KEMP Hospice said, “We are delighted to partner with Trueline Products, they are a well-respected local company, and we are incredibly grateful for their support. We have been impressed by the Trueline’s teams’ enthusiasm and commitment to KEMP Hospice, with a number a staff signing up for our events, already raising significant funds for our patients and families’ care. The company are also very kindly joint sponsoring our popular Santa Fun Run in December, as well as being headline sponsor for our annual Light Up A Life event launching later this year.”

KEMP Hospice never charge for their care, so rely on people getting involved with a variety of fundraising challenges and events throughout the year to raise vital funds to support their services. Jayne continued “many of the

Trueline Team have been keen to get involved.

So far, they’ve signed up for our Canoe the Severn Challenge and they’re running for us in the Worcester City 10k. They’ll also be challenging themselves to walk on hot coals in our Firewalk and taking the plunge with a Skydive! Their commitment to raising funds for KEMP Hospice has been awe-inspiring and we really are truly grateful.”

Trueline Products aren’t stopping there either. They’ll be hosting a variety of in-house events such as cake sales and holding a charity Golf Day in September. Luke Wellings, Director of Trueline Products said “I’m incredibly pleased that Trueline can provide support to such an important charity in our local community. KEMP Hospice truly makes a difference in so many people’s lives, and it’s an honour to be part of their mission. I’m extremely proud of my team’s dedication and compassion as they come together and actively participate in various fundraising events for this meaningful cause.”

If you’d like to join the Trueline Products team and take part in any of KEMP’s fundraising events, you can find out more on their website kemphospice.org.uk/events or contact the Fundraising Team on 01562 756066.

£7 Million Funding Offers Long Term Energy-Saving Home Improvements for Off-Gas Properties Across Herefordshire At a time when energy prices are skyrocketing and many residents are struggling to keep up with their bills, the funding aims to bring down household energy bills over the long term, by improving the energy efficiency of properties, making them easier to heat and power, and lowering carbon emissions.

The Home Upgrade Grant is a two-year scheme, running until March 2025 and funded by the Department for Energy Security and Net Zero. It offers home energy efficiency upgrades to households who: Live in Herefordshire.

Don’t have mains gas heating in their home.

Live in an energy-inefficient home (with an EPC rating of D, E, F or G).

Households will benefit from a wide-range of energy-saving technologies and receive fully funded home improvements worth tens of thousands of pounds. These include insulation, solar panels, high heat retention storage heating, air source heat pumps and many households will be offered more than one upgrade.

Making big energy-saving home improvements can be daunting, so this scheme is delivered by a council partnership that householders can trust.

Alongside improving energy efficiency and making homes more sustainable, the scheme will also utilise local installers, alongside larger companies, to support local tradespeople who are working at the forefront of domestic renewable and sustainable technologies.

Growing this network of installers is an essential part of creating long-term change in the energy efficiency of our homes – needed now more than ever.

Every home is different, and the scheme is designed to reflect that. Home energy experts carry out a property survey and design the most effective improvements, to make the biggest difference to the efficiency, comfort and cost of powering the property.

Work on the scheme is already underway, with installers ready to carry out assessments and get work started. To find out if you qualify and apply for the Home Upgrade Grant, call the Severn Wye team on 0800 170 1432 or visit severnwye.org.uk/upgrade.

Have a combined household income below £31,000 per year or on means-tested benefits.

Herefordshire & Worcestershire Chamber of Commerce

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Hospitality & Events

The Hospitality & Events Sector Thrives in Hereford & Worcester The hospitality and events sector in Hereford and Worcester has experienced remarkable growth in recent years. These two historic counties, nestled in the heart of the picturesque English countryside, have become a popular destination for tourists and locals alike, with a wide range of attractions and activities to offer. As a result, the demand for high-quality hospitality and event services has soared, making this sector a key driver of the local economy.

One of the key factors contributing to the success of the hospitality and events sector in Hereford and Worcester is the region’s rich cultural heritage. With its charming market towns, medieval castles, and stunning landscapes, the area has become a magnet for weddings, conferences, and other special occasions. Many venues in the region have capitalized on this demand by providing top-notch facilities and catering services, ensuring a delightful experience for guests.

Moreover, the hospitality industry in Hereford and Worcester has embraced the contemporary trend of offering unique and immersive experiences. From farm-to-table dining experiences to vineyard tours and tastings, businesses in the region are constantly finding innovative ways to cater to the diverse interests of visitors. This commitment to providing exceptional experiences has not only brought recognition to local establishments but has also created employment opportunities for the residents.

Despite the challenges posed by the COVID-19 pandemic, the hospitality and events sector in Hereford and Worcester has shown admirable resilience. Many businesses have adapted by implementing strict safety measures, including enhanced hygiene protocols and social distancing guidelines, to ensure the safety of their staff and guests. Furthermore, the sector has embraced technology, utilizing online booking systems and virtual event platforms to continue serving customers during these unprecedented times.

As the popularity of Hereford and Worcester as a destination continues to grow, the future of the hospitality and events sector looks promising. With its blend of rich history, stunning landscapes, and innovative experiences, the region is poised to attract even more visitors in the coming years. This, in turn, will offer further opportunities for growth and development within the sector, cementing its position as a key player in the local economy.

Gain a higher vision and vantage at Elim Conference Centre We have a perfect combination of superb conferencing facilities and excellent accommodation in a former country manor house in the heart of the Malvern Hills. A stunning setting for away days, multi-day events or something in between, Elim Conference Centre can offer just what you need.

Fully-equipped conference rooms Excellent food prepared by our Catering Team Lounges to meet or work at a relaxed pace Comfortable ensuite bedrooms Free onsite parking Outdoor heated swimming pool Immediate access to the Malvern Hills

Get in touch to book Elim Conference Centre for your next out-of-office experience. A warm welcome awaits you.

Contact: ecc.enquiries@elim.org.uk

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|

Tel: 01684 588967 |

www.elimconferencecentre.co.uk

hwchamber.co.uk

Hospitality & Events

Christmas 2023

WEST MIDLAND SAFARI PARK

Celebrate with friends and colleagues at the perfect party venue this Christmas.

With sumptuous food, great music, and a lot of festive cheer, make this party season unforgettable with Safari Venues!

SELECTED DATES IN DECEMBER WWW.SAFARIVENUES.CO

Herefordshire & Worcestershire Chamber of Commerce

.UK

37

Movers & Shakers

Susan Marlow marks 35 years at Minster Micro The owner of Kidderminster IT firm has marked 35 years in the business.

Susan Marlow, managing director of IT solutions provider Minster Micro Computers, joined the firm as a software engineer in 1988, becoming a director 1995, and sole owner in 2019.

Susan Marlow

Her business milestone comes as the Worcester Road-based firm prepares to add to its team of 22 with six further technical, project management and administration roles before the end of this year.

Hazelton Mountford recruit two new team members Busy times mean more team members for Chartered Insurance Broker Hazelton Mountford.

Bella Didcock-Beasley and Allen Goodwin join the team as Referencing Administrator and Account Handler respectively.

Movers & Shakers

Bella is working within HM Referencing over the summer, before going back to university in September.

Allen is excited about joining HM Referencing following administrator roles in furniture imports and accounts, with a large motor factor company.

Allen Goodwin & Bella Didcock-Beasley

Please join us in welcoming them both to the team.

Read about the latest movers & shakers for this issue.

Elevating Digital Department with New Hire at Ballards Ballards LLP is pleased to announce the addition of Bal Siyan to its digital department as a Digital Consultant. With an impressive background spanning various sectors of the industry, Bal brings a wealth of experience and expertise to further enhance Ballards’ capabilities in delivering cutting-edge solutions to their clients. demonstrating his commitment to sharing knowledge and fostering growth within the industry.

Bal Siyan

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Bal Siyan’s enthusiasm for technology extends beyond the professional sphere. A devoted enthusiast of automobiles and Formula 1 racing, he’s been tinkering with cars since the tender age of 11. His affinity for challenges and innovation resonates perfectly with his vision for digital transformation.

Bal’s journey in the digital realm began with a placement at Prudential in London, where he quickly immersed himself in the world of work and discovered his passion for technology. This early fascination with IT propelled him forward, leading to a diverse career journey that encompassed roles in solution architecture, sales, consultancy, and more.

When asked about his passion for digital transformation, Bal expressed, “The thing that excites me the most is finding the gaps in technology or systems and for me to sit down and find a more efficient solution. I enjoy the process of finding that solution and, more importantly, presenting those findings back. For me, that’s what Ballards encompasses all in one; it’s something new and exciting, taking customers on a journey.”

Over the years, Bal has held pivotal roles at prominent organisations such as a large housing organisation, TSG, Siemens, and Hutchinsons, amassing a wealth of experience and a reputation for his keen problem-solving abilities. A notable aspect of his career is his role as a trainer,

Looking ahead, Bal predicts a rapid shift towards cloud technologies. Drawing parallels with the evolution of physical servers, he believes that major players like Google and Microsoft will consolidate smaller applications into their ecosystems, ushering in a new era of efficiency and integration. hwchamber.co.uk

New Members

Secure your business with Wavenet CyberGuard Wavenet are a multi-award-winning, managed service provider (MSP) of industry-leading cyber security, communications and technology solutions, to thousands of businesses and enterprises across the UK. Our specialist CREST accredited cyber security division, Wavenet CyberGuard provides a full range of IT security services from its 24/7 UK Security Operations Centre.

We’re dedicated to safeguarding businesses from evolving digital threats and ensuring their continued safety in the ever-changing cyber landscape. With a team of skilled experts, we offer tailored solutions to assess, fortify, and monitor business IT infrastructure, identifying vulnerabilities before malicious actors exploit them. Our comprehensive range of services includes cutting-edge managed threat detection and response, penetration testing, managed SOC, employee training, and 24/7 monitoring, enabling businesses to proactively defend against cyber-attacks. By working with us, organisations can confidently protect their sensitive data, maintain customer trust, and uphold their reputation, fostering a secure environment for growth and success.

With so many variations of threats and the potential of multiple security gaps within organisations,

CyberGuard gives peace of mind ensuring that your security is in good, experienced hands.

Build business resilience today with Wavenet CyberGuard.

For more info, visit www.wavenet.co.uk or contact Matt Thorneycroft via email on matt.thorneycroft@wavenetuk.com

Globally recognised brand Thorlux Lighting Thorlux Lighting is a globally recognised brand and is the largest company in the F.W. Thorpe Plc group.

Operating from a modern 16,882 m² factory in Redditch, Worcestershire, Thorlux designs, manufactures, and supplies a comprehensive range of professional lighting solutions for commercial and industrial customers.

Established in 1936, Thorlux employs over 500 people at its Redditch facility and proudly manufactures over 97% of its products in the UK. In 2019, Thorlux won the Queen’s Award for Enterprise for its innovative SmartScan wireless lighting management and energy-saving system.

Peter Maxwell, Managing Director of Thorlux, said, “We are a community-based business, established in Redditch since 1989 with most of our employees coming from the surrounding area. Being a Member of the Chamber of Commerce business network in Hereford and Worcester enables us to collaborate with our regional peers to better understand the issues we all face and learn from each other how to address them. The Chamber provides training opportunities for our people across a number of disciplines which supports their professional development as well as provides access to forums where professionals from specific functions can meet and learn. Finally, through the Chamber, we have the opportunity to lobby the government on industrial policy and to engage in meetings with our local Member of Parliament where we can voice specific concerns or seek support.”

For more information about Thorlux Lighting, please visit www.thorlux.co.uk.

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To Let

New and Refurbished Industrial Units Pleasant and Convenient Location For enquiries please call

01384 569556 or 01299 822731 Wilden Industrial Estates Wilden lane, Stourport-on-Severn DY13 9JY

enquiries@wildenestates.co.uk

www.wildenestates.co.uk

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hwchamber.co.uk

Business News

Focus Environmental Consultants Wins ‘Small Ecological Consultancy of the Year’ Focus Environmental Consultants is thrilled to announce that they have been named as ‘Small Consultancy of the Year - 2023’. This prestigious, UK-wide award celebrates our commitment to delivering high quality ecological services whilst being an exemplary employer and advocate for the environmental sector.

Worcestershire-based, Focus Environmental Consultants is a multi-award winning practice with the expertise to provide sure-fire environmental solutions to a wide

range of projects. Our core area of expertise is in the provision of a full suite of ecological and arboricultural surveys, reports, and advice to support planning applications across England and Wales. www.focusenvironmentalconsultants.com

Associate promotions at SME Probate, Lasting Powers of Attorney and Trusts. She is also able to advise in relation to long-term care funding.

Florence is a Solicitor who specialises in Wills including Will Trusts and Letters of Wishes as well as inheritance tax issues, for all sorts of clients including those with very complicated Wills, business owners and high net-worth clients.

SME Solicitors in Worcester has announced that Amanda Piper and Florence Goodwin have both been promoted to the role of Associate within the firm’s Private Client department.

Amanda Piper joined SME Solicitors in 2021 and Florence joined in 2020. Chartered Legal Executive Amanda specialises in Court of Protection work and has over 20 years of experience in that areas as well as Wills,

ADS Procurement is a commercial training and consultancy business based in Worcestershire. We were formed in 2019, although our real-world business experiences started back in the 20th century!

If you deal with suppliers or customers, in any capacity, then you will find some value from our training courses. Our CIPS and MBA accredited trainers cover areas such as commercial contract law, negotiation, and relationship management. More information can be found at our training page: Training & Mentoring - ADS Procurement.

The ‘Small Consultancy of the Year’ award is presented annually by the Chartered Institute of Ecology and Environmental Management (CIEEM) to acknowledge outstanding companies in the environmental and ecological sector. The award recognises those who deliver high quality outcomes that benefit business and the economy, who share learning and good practice and who are committed to supporting the professional development of staff.

Of the achievement, Director, Fern Fellowes-Day said, “We are honoured to receive the ‘Small Consultancy of the Year’ award. This recognition is a testament to the hard work and expertise of our entire team. Winning this award validates our commitment to excellence in the ecological sector and motivates us to continue delivering exceptional value to our clients”.

ADS Procurement

Our other core offering is known as Procurement-as-a-Service (PaaS).

What does this really mean though, I hear you ask? Given that pretty much every business purchases from other businesses, the chances are that we can help you improve in this area. This could be through reducing total cost of acquisition, drafting and negotiating supply contracts, or alleviating some of the non-price related pain points such as supplier late deliveries or poor quality.

Clients we have worked with include SME’s that cannot justify a full-time procurement person, and so use our services on an ad-hoc basis, or larger businesses that have their own procurement professionals but need extra resource for specific projects.

Whilst we are sector agnostic, our clients often come from manufacturing sectors such as aerospace and automotive. However, our largest client is a £1bn turnover business in the transportation sector, which demonstrates our flexibility in this regard.

For more information about us, why not have a little wander around our website at www.adsprocurement.co.uk.

SME Solicitors’ Partner and Head of Private Client department, Samantha Lloyd says: “Both Amanda and Florence have been highly instrumental in the growth of our Private Client work, particularly in the unique, challenging period during and since the Pandemic. Their promotion to Associate is a credit to them both, as is their expertise: they are an absolute asset to the firm.”

SME Solicitors is a full service firm of solicitors based at 8 Sansome Walk, Worcester. For more information please visit www.smesolicitors.co.uk

Herefordshire & Worcestershire Chamber of Commerce

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International Trade

International Trade

Book onto any of our International Trade Training Courses and get your second course half price!

This September, we’re giving you the opportunity to expand your horizons and learn more about International Trade. By booking onto any of our International Trade Training courses, you’ll receive your second course booking half price. With a host

of importing and exporting training courses on offer, there’s plenty of information to acquire.

Book onto any of our available courses, before the end of September to receive the offer.

Training your workforce A rapidly changing work landscape and general pandemic fatigue has resulted in people leaving roles or actively planning to change their jobs. Job vacancies are at the highest level we have seen in many years, so what can we do about this?

Getting great people onboard is usually an employers priority, however as we know the onboarding process doesn’t stop once that person is employed and that contract is signed. It is just as important to retain existing talent within the company and avoid the unnecessary increase in staff turnover.

We have been working with hundreds of companies in the past few years and many of them have seen people who used to be responsible for the day to day admin of imports and exports leave the work force or move on to pastures new. In some cases, we have found that other resources are being used to fill that

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void, and sometimes without the organisation or person knowing how complex the role is.

In order to support the smooth transition of skills between changing employees and to ensure the ongoing smooth running of imports and exports, we have put together a selection of specialist training courses which focus on the areas of International Trade that really do keep the business trading. Topics such as Import Procedures, Understanding Export & Export Documentation, Understanding Commodity Codes and many more. Alongside reducing the risk of lengthy delays of goods at ports, it is invaluable to keep the work force well informed and invest in their time with the company to secure their tenure.

If talented employees feel valued and invested in, they are less likely to consider a role change, leaving the employer to recruitment costs and pulling on unskilled resources to fill the gaps. hwchamber.co.uk

International Trade

International Trade Training Courses Customs Procedures & Documentation (V) 19th September

Import Procedures including IP/OP (F2F) 12th October

A Beginners Practical Guide to Exporting (V) 19th October

A Beginners Practical Guide to Importing (V) 25th October

Understanding Export & Export Documentation (F2F) 9th November

Incoterms 2020 (V) 16th November

Please visit the Events & Training Calendar for the most up to date information about all of our upcoming International Trade Courses.

Courses may be subject to change from the time of printing.

Meet Our International Trade Team

Kayla Ball

Emma Harris

Our International Trade Advisors are on hand to support you with any questions you may have. For further details, please don’t hesitate to contact the team on 01905 673614 or email internationaltrade@hwchamber.co.uk.

Herefordshire & Worcestershire Chamber of Commerce

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Renewable energy When it comes to solutions solar PV & battery storage for your business, speak to the team at Caplor Energy.

Example cost and savings

*Prices and payback above are dependent on site survey and DNO

Let’s talk about your business’ performance.

We get what it takes to run your own business. We understand it’s as unique as you are... so we listen, we ask questions, and we take the time to get what makes you tick.

It’s why our relationships last - and why they’re so special.

Let’s start a conversation and see what we can do together.

Visit haineswatts.co.uk

Ashby | Birmingham | Evesham | Hereford | Tamworth | Wolverhampton | Worcester

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hwchamber.co.uk

Business News

NMITE confirms its new degree awarding powers – another milestone in its university journey NMITE, New Model Institute for Technology & Engineering, confirms that it has received its New Degree Awarding Powers from the Office for Students, having successfully completed the assessment process describing this as “perfect timing” with its first (Pioneer) cohort graduating next year (2024).

James Newby, President and CEO, NMITE first praises his academic team for their work and enormous contribution to what he describes as a hugely significant step

change in NMITE’s accelerated journey of innovation and says: “The important element for us, and our students, is that we have proved ourselves in terms of academic quality and are delighted that our practices have been considered academically robust.

We see this as an endorsement of our new model and our academic pedagogy.

Students choose us because of our size and innovative approach, not despite it.”

Newby highlights NMITE’s civic role, pointing out that Herefordshire was, one of only

a handful of counties in the UK with no university. So, albeit currently on a small scale with developing credentials, NMITE acts as a civic institution, playing a leading role in its local area by supporting community projects, focusing on providing opportunities for local young people and working with businesses to provide the training needed to meet the skills shortages faced by employers. This contribution is described by Newby as, “key to and significant in fulfilling a role towards Levelling Up.”

Secure Your Business’s Future: Top Five Insurance Tips for Long-lasting Protection Protecting your business from potential risks is essential for sustainable growth and peace of mind in the ever-evolving business landscape. Insurance plays a vital role in safeguarding your company’s assets and reputation, as highlighted by Simeon Chapman, Group Director at Hazelton Mountford, a local Chartered Insurance Broker.

To ensure your business has the right cover and navigate the complexities of insurance, here are the top five tips from the experts: Sums Insured: Underinsurance is a significant concern in the industry. To avoid surprises during a claim, ensure your buildings, machinery, plant and contents are insured based on their reinstatement value, not market value. Slight increases in premiums can save you from significant financial losses during a claim.

Cyber Threats: With the rise of cybercrime, invest in cyber insurance to protect against potential data breaches and financial losses. Being proactive in this area is crucial to safeguard your finances and reputation.

Business Interruption: Adequate business

interruption cover is vital for substantial losses like fires or floods. Consider an 18 to 24-month indemnity period to support a successful recovery, retaining customers and rebuilding your business.

Directors & Officers Insurance: Directors and officers face increasing statutory requirements and legal challenges. Protect them with Directors & Officers Insurance, offering legal protection, advice and support during unforeseen situations.

Fair Presentation: When seeking insurance cover, make a “fair presentation” of the risk to your insurer, disclosing all relevant information. Keep your insurance brokers and insurers informed of changes as your business evolves for continued protection.

Hazelton Mountford understands insurance complexities and its impact on your business. Their experienced professionals can guide you to the right cover tailored to your needs. Contact the team to secure a stable future for your company. With proper protection, your business can confidently thrive amidst uncertainties.

The legal expertise you need, when you need it and money in the long term. In fact, we believe so strongly that it is in our clients’ best interests to take early advice that we’ve designed HCR Flex so that they can pick up the phone without worrying about the cost implications.

Clients signing up for HCR Flex benefit from: As organisations grapple with rising costs, managing finances and budgeting can be increasingly challenging. Unfortunately, the need for legal advice tends to increase, rather than decrease, during an economic downturn, just when business leaders want to reduce costs.

At HCR we know that taking early advice, rather than ‘hoping for the best’ saves our clients time

A reduction on hourly rates of up to 50% (depending on the level of commitment) A known, regular financial investment in legal advice enabling them to budget effectively and reduce their risk A regular, dedicated legal resource able to address any potential issues before they become expensive to resolve.

Herefordshire & Worcestershire Chamber of Commerce

HCR Flex puts you completely in control, gives full visibility of costs and access to tailored legal expertise when you need it. It enables you to address issues as they arise from ad-hoc advice to having an expert onsite working as an extension of your team. It combines everything businesses need: adding value, reducing risk and providing financial certainty so you can be sure you’re making the right decision for your situation.

For more information, please contact Robert Capper, Partner, Head of Commercial team: 01905 744 814 / 07909 970 323 rcapper@hcrlaw.com

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Business People ToNews Do Business With

People to do Business With Elegant Infusions

Overbite Brewery

Indy’s Indian Kitchen

01685 268997 / Aberdare https://www.elegantinfusions.co.uk

Hereford

07935 884503 / Worcester

DT Studios Visual Marketing Ltd Alliance Commercial Finance Ltd 01789 761374 / Alcester https://alliancecommercialfinance.co.uk

0800 612 4518 / Kidderminster http://www.dtstudios.co.uk

Harvington Hall Barton Coldform (Uk) Ltd 01905 777011 / Droitwich https://www.optimas.com

01562 777846 / Kidderminster https://www.harvingtonhall.com

Just As You Are Counselling 07555 136499 / Worcester https://www.justasyouare.org.uk

Murcott Energy Ltd 01905 923 853 / Worcester https://www.murcottenergy.com

Kidderminster BID Lavender Therapy Droitwich 07918106927 / Droitwich https://www.lavendertherapydroitwich.co.uk

MHR Consultancy Ltd Farnborough https://www.mhrconsultancy.co.uk/

Adder Bookkeeping Ltd

07842 894198 / Kidderminster

A- Plan Insurance (Malvern)

Split Second Research Limited ADS Procurement & Supply Chain Ltd 01562950488 / Worcester http://www.adsprocurement.co.uk

Aspects of Entertainment T/A The Dice Box 0203 020 5000 / Gloucester

07545 991915 / Worcester https://the-dice-box.co.uk

Herefordshire Cricket Ltd

Central Energy Group

01432 275189 / Hereford https://www.herefordshirecricket.co.uk

07496 199888 / Worcester https://www.centralenergygroup.co.uk

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07774 497200 / Worcester https://www.r7synergy.com

01684 565333 / Malvern

01386 578925 / Fladbury http://www.adderbookkeeping.co.uk

IONOS Cloud

R7 Synergy

07878455944 / Worcester https://splitsecondresearch.co.uk

Steven Eagell Toyota Worcester & Hereford 07825651082 / Worcester https://www.steveneagell.co.uk/toyota/ business

Underwoods Steel Stockholders & Fabrications 01905 459400 / Worcester https://www.underwoods-steels.co.uk

hwchamber.co.uk

Business News

Introducing the groundbreaking Cyber Quarter Introducing the groundbreaking Cyber Quarter – Midlands Centre for Cyber Security, your one-stop solution for all cyber security requirements, whether you run a small startup or a large enterprise.

A visionary collaboration between the University of Wolverhampton and Herefordshire Council, supported by the Marches Local Enterprise Partnership (LEP) and the European Regional Development Fund (ERDF).

Quarter seeks your input to gauge local businesses’ cyber skills. Your insights will pave the way for tailored product offerings, ensuring the community’s needs are met. Join us in building a resilient cyber landscape. Share your thoughts now!

Please click on the link below or scan the QR code to complete our short Located strategically at Skylon Park, Hereford’s Enterprise Zone, Cyber Quarter is set to be a pivotal player in the prestigious Cyber Valley, spanning Herefordshire, Worcestershire, and Gloucestershire.

Help shape the future of cybersecurity in Herefordshire and Worcestershire! Cyber

survey and you and your company could be in with a chance to win an exclusive discount on cyber security training courses. www.cyberquarter.co.uk/skills-survey

It’s a hattrick for Thorne Widgery CEO at top accounting awards For the third year running, our CEO has made the shortlist for the Accounting Excellence Awards.

Regarded as the most important awards ceremony in the profession’s calendar, these prestigious national accolades recognise the best firms and accounting leaders.

Daniel Crowther, who was previously crowned a Practice Pioneer by the awards, has been confirmed as a finalist once again for the Practice Leader category this year.

Impressed by Daniel’s drive to innovate our practice and his commitment to education and supporting local businesses, the judges at the Accounting Excellence Awards included him in the shortlist – selecting him from hundreds of other accounting industry leaders.

For Daniel, making the shortlist at the Accounting Excellence Awards for a third year in a row, having previously won a title before, is a real honour.

“I am proud of making this year’s final of the Accounting Excellence Awards, but the reality is that none of this would be possible without the incredible support of our team,” said Daniel.

“We have striven to set ourselves apart in what remains an incredibly traditional profession, by investing in technology and team, while being willing to try innovative approaches to supporting and communicating with businesses.”

Daniel will find out whether he has won this coveted award at a glamorous gala due

to be held at the iconic Roundhouse in London on 3 October 2023.

To find out more about our awardwinning services, please contact us on www.thornewidgery.co.uk

Unleash your business’s growth potential!

Are you a Worcestershire business with huge growth ambitions? The Elevate Worcestershire Support Programme, run by Worcestershire County Council, offers established small to medium-sized enterprises an exclusive opportunity to supercharge their business growth.

Whether you are looking to expand your market presence, optimise operations, or explore new revenue streams, this programme has you covered.

Through bespoke one-to-one coaching and guided peer-to-peer support, experienced specialists will analyse your business, work with you towards your goals and support you to develop a bespoke growth plan.

With limited spaces in each cohort, don’t let this chance slip away. Take advantage of this fantastic opportunity and secure your spot on this exclusive business growth support programme.

To learn more, and to check if you’re eligible, visit: www.worcestershire.gov.uk/ support-businesses

Grant funding from £1,000 to £10,000 is also available to help your business implement these growth plans.

Herefordshire and Worcestershire Chamber of Commerce

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IoT: Innovation Unleashed or Pandora’s Digital Box? Hold onto your hats, because we’re diving headfirst into the realm of the Internet of Things (IoT), where even your grandmother’s antique toaster is suddenly a tech-savvy conversationalist.

Picture a world where your coffee maker talks to your alarm clock and your fridge has a chat with your shopping list. That’s IoT, a symphony of interconnected devices, each armed with sensors and software that make them the ultimate data-sharing gossipers with no need for human intervention.

But as this interconnected world comes to life, it brings along a mixed bag of benefits and challenges for the business world.

Firstly, what’s the good news for businesses….

Streamlining Operations and Saving Money IoT is a master of efficiency, streamlining operations with absolute precision. Imagine a factory where machines send an SOS to the maintenance crew before they break into a metal meltdown. Fewer breakdowns mean fewer financial hits, keeping the cash register jingling.

Sean Devlin, IT & Digital Transformation Partner, Ballards LLP

Data, Data, Data Gone are the days of decision-making by throwing darts at a board. IoT unlocks a treasure chest of data, allowing informed choices to be made. Businesses can analyse real-time data to understand consumer behaviour, fine-tune marketing strategies, and predict trends before they even trend.

Customer Enchantment IoT lets businesses personalise and focus their customer experience like never before.

Imagine stepping into a store, and the products on the shelf wave at you because you have purchased them before. Hotels

IoT lets businesses personalise and focus their customer experience like never before. Imagine stepping into a store, and the products on the shelf wave at you because you have purchased them before.

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become mind readers, adjusting your room’s ambiance and temperature to match your stored personal preferences. Businesses can turn into mind-reading wizards, leaving customers in awe.

Logistics, Sorted For logistics, IoT is the compass that points to success. Imagine tracking your merchandise through the entire supply chain with absolute precision. It’s not just tracking; it’s optimising routes, reducing delays, and ensuring stock is in the right place at the very right time.

But here’s the twist: every rose has its thorn, IoT’s sleek armour hides some chinks. The not so good news for businesses….

Security Quandaries: With all this data flying around, security is of significant concern and IoT devices can be the backdoor burglars never thought of.

Hackers are targeting data-rich devices, potentially leading to leaks, breaches, and a headache for businesses that didn’t beef up their digital security.

The Privacy Predicament: IoT devices peek into our lives like nosy neighbours - They know what we eat, where we go, and when we sleep. But who owns this data and who can access it? When devices play hide-and-seek with privacy regulations, it can be a mad scramble to protect personal information from prying eyes.

Compatibility Conundrums: The IoT landscape is like a party where everyone speaks a different language. Your smartphone might not understand your smart fridge’s jokes, and that could lead to compatibility disasters. Devices need a universal dictionary to communicate seamlessly, but we’re not quite there yet.

Glitch Gambit: Glitches, bugs, and those unexpected hiccups can gate-crash even the most sophisticated business tech parties.

Businesses need to be ready for these unpredictable moments of digital drama, armed with their virtual duct tape to mend those glitchy seams.

I think it is fair to say that while IoT holds immense potential to transform industries and lives, it’s important to balance its benefits with the associated risks and challenges. For me, IoT is not just about connecting devices; it’s about creating a symphony where innovation harmonises with security, and where digital adventures are met with strategic preparation.

Feel free to contact Sean Devlin on 01905 794 504 or email sean.devlin@ ballardsllp.com for more information.

hwchamber.co.uk

Members Services

International Trade Our international trade department is made up of trade experts, to help you and your business with international trading.

Whether you are an established business who has been trading internationally for some time, or you are exploring the start of your international trade journey, our team can help with: Import and export documentation.

ATA Carnets Certificates of origin Translation services UK EUR1’s

Herefordshire & Worcestershire Chamber of Commerce also offer discounted prices to members on all services, including International Trade training courses.

Discover how our International Trade team could save you money and help your business grow: https://hwchamber.co.uk/ international-trade/

Cost Savings Hub During these struggling times for businesses and employees, The Herefordshire & Worcestershire Chamber of Commerce are still offering their support with the Cost Saving Hub. We offer a range of exclusive member benefits, to ensure your business can carry out their normal duties, despite the ongoing cost of living crisis. The Herefordshire & Worcestershire Chamber of Commerce continues to carry out research into business conditions, seek support locally and nationally, and share best practices from members and business partners.

The Cost Savings Hub seeks to provide quick links to real cost savings and will be

updated as our Chamber team find and receive new information.

The hub is split up into three sections to compartmentalise the various links we have acquired.

People – People are a business’s most important asset.

Business Costs – Businesses have reported increasingly that cost pressures are creating problems.

Growth – Growth of business supports the local community, creating prosperity for its people.

Explore our Cost Hub and let us know which cost saving opportunities you find more useful: https://hwchamber. co.uk/cost-savings-hub

Quest As a business or employee unexpected legal troubles can be challenging.

So, to support local businesses all Chamber members have access to four essential services provided by affiliate partner Quest.

ChamberHR- Providing HR support.

ChamberHS- Health and safety support including a helpline and over 100 HS documents.

ChamberLegal – Receive advice from legal advisory experts and free access to over 200 downloadable legal documents.

ChamberTax - Access to experienced tax and VAT advisors.

The support offered to members is only the start, with your membership, you have access to discounts on insurance policies that will cover you for all HR, Legal, HS and Tax complications or issues, up to £1,000,000 excess free. However, you don’t have to wait until you have an issue, the advice line will help with any questions or queries you may have.

To make the most of you exclusive member benefit, get in contact or learn more about quest at https://hwchamber.co.uk/four-services/#chamberhs or call 01455 852 037.

Herefordshire & Worcestershire Chamber of Commerce

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Business News

Graduation Celebrations Mark the Achievements of More Than 3,000 Students The University of Worcester will be celebrating the achievements of more than 3,000 students during a series of graduation ceremonies next month.

The annual autumn graduations will see 12 ceremonies taking place in the beautiful, historic Worcester Cathedral from September 12-14, followed by celebration receptions at the University’s City Campus, in the grounds of the former Worcester Royal Infirmary where the British Medical Association was founded in 1832.

The largest groups of graduates will be entering the health professions including Nursing, Midwifery, Occupational Therapy, Physiotherapy, Physician Associate and Paramedicine. Worcester, with its officially Outstanding teacher training will also, as always, be graduating hundreds of newly qualified teachers, who will provide fresh inspiration and education to the Country’s children and make a major contribution to tackling the acute teacher shortage.

Not one of the 3,269 Worcester graduates has been affected by the much-reported ‘national marking and assessment boycott’.

University of Worcester Vice Chancellor and Chief Executive, Professor David Green CBE DL, said: “We are delighted to be celebrating the achievements of our 2023 graduates. Most of these graduates began their studies during the height of the Covid-19 pandemic, which brought about so much heartache, mental health problems, financial hardship and more. They have shown remarkable resilience and determination to complete their studies. We are very proud of our graduates and all their hard work in earning their degrees, professional qualifications and awards.”

During the week, the University will also confer a number of Honorary Fellowships and Honorary Doctorates, bestowed upon people who have made and are making a major contribution to society, science, the arts and education.

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Those receiving University Fellowships are: Kathryn Brunt, CEO of The Rivers CofE Academy Trust; Peter Cooper, Executive Principal of Heart of Mercia Multi-Academy Trust; Diana Gant, University Governor and former headteacher; Beatrice Grant, the Lord Lieutenant for Worcestershire; Edward Harley OBE, the Lord Lieutenant of Herefordshire; Executive TV Producer, Timothy Key; former President of Worcester Students’ Union, Harry Lonsdale; Andrew Manning-Cox, distinguished lawyer and the former High Sheriff of Worcestershire; former Worcestershire County Cricket Club captain, Daryl Mitchell; and respected Occupational Therapist, Kate Sheehan.

Those receiving Honorary Doctorates are distinguished lawyer, and Chair of the University’s Law School Advisory Forum, Jonathan Brew; senior parliamentarian, Lord Faulkner of Worcester; award-winning social historian, Kirandeep Sahota; journalist and award-winning columnist at The Times, Rachel Sylvester; former President of the British Educational Research Association, Dr Jack Whitehead; and renowned legal scholar and Professor of Public Law at the University of Cambridge, Alison Young.

Sir Nicholas Coleridge CBE DL, Chair of the Victoria and Albert Museum, Chair of the Queen’s Platinum Jubilee Pageant and managing director of Conde Nast Britain for 30 years, will receive both an Honorary Doctorate and a University Fellowship.

The University has a limited number of places still available for those wanting to start their studies in September, from Teaching to Business, Occupational Therapy and Sport.

For information visit www.worcester.ac.uk, telephone 01905 855111 or email admissions@worc.ac.uk hwchamber.co.uk

Charity News

Discover Moving Meaning Behind Charity’s Limited-Edition Garden Sculpture Capturing Hearts Across Worcester A stunning limited-edition dandelion sculpture is the poignant symbol behind a new charity appeal from Acorns Children’s Hospice, that’s capturing the hearts of people across Worcester.

The bespoke handmade ornaments represent Acorns care and support for local families during the darkest of times and are being made available as part of the charity’s summer campaign, the Acorns Dandelion Appeal.

The Appeal invites loved ones, friends and supporters to remember someone special by dedicating one of these exclusive sculptures in their memory, and in doing so help the charity’s specialist care teams continue to be there when the unimaginable happens and a parent loses their child.

Over 270 dandelions have been dedicated since the campaign launched last week. With limited numbers available, people are being urged to get theirs now and make a meaningful difference as they remember their loved ones.

Jo Flemming, Acorns Interim Director of Care, said: “Losing a child is one of the hardest things a parent will ever go through. Acorns Dandelion Appeal is dedicated to raising money to help us continue to be there for those families when the unimaginable happens.

“We’ve had such an incredible response to our appeal in its first few days, with our local community really taking its message into their hearts. More than 270 dandelions have been dedicated to honour the lives of much missed loved ones.

“Every donation made with them means we can be there for parents facing the loss of their child every step of the way, giving them the vital love, care and support they need.”

Each dandelion dedicated will be included in a special Garden of Wishes in a touching spectacle that will see hundreds of these special-edition symbols fill the garden at Acorns for the Three Counties in Worcester.

Anyone dedicating a dandelion will be invited to attend the Garden of Wishes for an exclusive viewing before each one is carefully packaged and posted to supporters for them to display in their own garden.

Supporters simply wishing to own a dandelion sculpture, can also make a donation without making a dedication.

Jo added: “These beautiful sculptures have been exclusively designed for Acorns and our Dandelion Appeal, meaning we have a very limited number available.

“So, if our campaign touches you, either because you want to remember someone or because you want to send your love and special wishes to those local families who need us, don’t delay. Make your dedication today!”

Acorns Children’s Hospice provides specialist palliative care for life limited and life threatened

children and support for their families from its three hospices, based in Walsall, Birmingham and Worcester, and in the community.

In the past year, the charity has cared for more than 700 children and supported almost 1,000 families, including those who have lost a child.

Support Acorns Dandelion Appeal today. By making a dedication for a suggested donation of £25, you can own a limited-edition garden sculpture and help families who turn to Acorns when they need it most.

For more information about Acorns Dandelion Appeal and to make your dedication, please visit www.acorns.org.uk/ acornsdandelion.

Ball in Aid of the Children of Worcestershire Cancer Fund Join Worcestershire Acute Hospitals Charity for a charity ball to raise funds for their Children of Worcestershire Cancer Fund.

Through the utilisation of the fund they are able to provide the children and their families the opportunity to make special memories throughout their cancer journey, from Halloween parties to visiting Santa at Christmas.

Arrival from 6pm onwards, dinner at 7.15pm, carriages at 1am.

Dress code: Black Tie

The ball will be hosted by Elliott Webb (Radio Presenter on BBC Radio Hereford and Worcester) and will be held on the 23rd of September at Worcester Cricket Club.

Tickets cost £65 each and include a glass of Prosecco on arrival, a three course meal, fundraising activities, before music and dancing.

All funds raised will allow for the charity and clinical teams to go above and beyond for children who are being treated for cancer at Worcestershire Royal Hospital.

Herefordshire & Worcestershire Chamber of Commerce

Tickets can be bought online here: https://www. eventbrite.co.uk/e/ball-in-aid-of-thechildren-of-worcestershire-cancer-fundtickets-630027678747?fbclid=IwAR3FYM3 xYgfAY50n87t9-FfqhAey55u1y4Cysl3lUQp_ l4CKi3-Sk-JtFBc. When you have booked your tickets, please email Dawn – dawn.forbes1@nhs.net regarding seating arrangements and menu details.

Please note that tickets are non-refundable after 23 August.

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Business News

Bradley Haynes Law appoints trainee solicitors Priya Kumari, Nafeesa Hussain and Becky Parker were successful in securing the highly sought-after training contracts at the firm.

Trainee solicitors must undertake a training contract where they put into practice the skills they’ve learned while studying which generally involves six-month periods in four different departments.

Andrew Bradley, CEO of Bradley Haynes Law, said: “We look to lead the way not only in the provision of high-quality legal services, but also in the calibre of people that work for the business.

“Investing in the lawyers of tomorrow is an essential part of ensuring we have the best talent across all our legal services. All new trainees demonstrated a passion for the law and to help clients faced with challenges or opportunities.

“The recruitment of three trainee solicitors sets us apart from most law firms of a similar size and is a key plank of our building for the future strategy.”

Harassment policies can protect employers and staff Most women in the workplace are likely to have experienced sexual harassment, bullying or verbal abuse, according to research by the TUC. FBC Manby Bowdler partner Julia Fitzsimmons explains how employers can tackle a growing issue.

She said the biggest problem was that less than 30 per cent of women who’d experienced sexual harassment told their employer, and only slightly more reported bullying or verbal abuse. Many felt they wouldn’t be taken seriously, or were worried about affecting work relationships or career prospects.

What should employers do to protect their staff?

It’s advisable to develop an anti-harassment policy and a sexual harassment policy, to set out what will not be tolerated and any consequences.

It should be explicit about what sexual harassment is and provide clear examples, as well as explaining the reporting and complaints procedure.

The policy must be embedded into inductions and employees regularly reminded about it. It’s also vital to build confidence in the reporting system.

If employers acknowledge the issue, implement policies and raise awareness, they will protect employees, and protect themselves from legal action.

Our experienced team can support employers to develop effective policies and procedures.

Contact Julia.fitzsimmons@fbcmb.co.uk

Award-winning academic appointed to key research role The University of Wolverhampton has appointed an award-winning academic to the role of pro vice-chancellor for research and knowledge exchange. Professor Prashant Pillai, MBE, brings a wealth of experience and knowledge to the role.

The new position will lead efforts to continue to grow and improve the institute’s world-class research.

Professor Pillai is currently associate dean for research and knowledge exchange, and centre director for the Midlands Centre for Cyber Security in Hereford. He recently received a Member of the Most Excellent Order of the British Empire (MBE) – deserved recognition of his many achievements since he came to the UK in 2002. He was also awarded the 2023 India UK Achievers Honours Award in the category “Education, Science and Innovation”.

Professor Pillai said: “Focus in the coming months will be to embrace and grow - to embrace all research and knowledge exchange across the university, and to embark on a journey of sustained growth. My top strategic priority area will be around people, culture and ambition, and I will specifically be looking at how to retain and recruit high calibre research staff and students, develop an open inclusive environment for growth, develop new internal and external collaborations, and embed an improved research culture across all business functions.”

Herefordshire & Worcestershire Chamber of Commerce

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Last Word

Chamber Golf Day connects businesses & supports Charity In June Herefordshire and Worcestershire Chamber of Commerce held their annual charity golf day at Stourbridge Golf Club. Sponsored by Nicklin Business Advisors and mfg Solicitors, and expertly organised by Neil Bettridge of Amros Golf, over 70 golfers competed for fantastic prizes whilst supporting this years charity HOME START Wyre Forest.

Robert Elliot of Herefordshire & Worcestershire Chamber of Commerce said, “Each year, with the help of Amros Golf, this event gives businesses the chance to connect, invite their clients and colleagues, and support a local good cause. This year we were able to support HOME START Wyre Forest. We are grateful to all the sponsors, organisers, and golfers who made the day such a success.”

HOME START Wyre Forest said “We are so grateful to the Chamber of Commerce for helping us raise £1,740 at the golf day. These funds will support families

BUSINESS DIRECTION Business Direction, Herefordshire & Worcestershire Chamber of Commerce’s full colour bi-monthly publication. Designed and produced by business people for business people, with a total readership of over 10,500.

Please send all submissions to marketing@hwchamber.co.uk MARKETING TEAM 01905 673600 (option 5) marketing@hwchamber.co.uk EDITORIAL & SUBSCRIPTIONS 01905 673 639 hwchamber.co.uk/ business-direction

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across the Wyre Forest, making a real difference to their wellbeing and health.”

Neil Bettridge of Amros Golf said “The golf day is one of a number of events we organise in partnership with Herefordshire & Worcestershire Chamber of Commerce.

We are grateful that this is a relationship that has lasted the years, survived Covid, and must have connected many hundreds of businesses across all sectors and both counties. Plans are in place for next year’s event and we actively welcome a few new teams, and individual golfers to this fantastic event.”

PRODUCTION & DESIGN Distinctive Media Group Ltd, 3rd Floor, Tru Knit House, 9-11 Carliol Square, Newcastle, NE1 6UF distinctivegroup.co.uk ADVERTISING Angie Smith Business Development Manager, Distinctive Media Group Ltd 0191 5805472 angie.smith@ distinctivegroup.co.uk

Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor.

The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire & Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

FEATURES EDITOR Karen Southern karen.southern@ distinctivegroup.co.uk

hwchamber.co.uk

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