Business Direction 38

EXCELLENCE CELEBRATED AT CHAMBER BUSINESS AWARDS PAGES 4-5

Business Direction

THE RISE AND RISE OF NICK GREY

KEEPING GROWTH SUSTAINABLE

PAGES 28-29

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2017 Business of the Year – International Glazing Services

Issue 38 July/August 2017

Quality Counts Expert tax minimisaaon and planning for individuals and businesses.

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FIRSTWORD E EXCELLENC D AT CELEBRATE SS INE CHAMBER BUS AWARDS PAGES 4-5

ction Business Dire

JULY-AUGUST 2017 July has now arrived and I am delighted to announce the winners of the 2017 Chamber Business Awards.

We were pleased to welcome 570 key business people to the ceremony, including over 50 finalists.

The winners represent the amazing growth, expertise and innovation of business in Herefordshire and Worcestershire and I look forward to watching them progress in the regional and national awards.

D RISE OF

THE RISE AN NICK GREY PAGES 28-29

ss of the Year 2017 Busine

WTH KEEPING GRO SUSTAINABLE PAGES 30-31 Issue 38 2017 July/August

es l Glazing Servic – Internationa

BUSINESS DIRECTION Business Direction, Herefordshire & Worcestershire Chamber of Commerce’s full colour bi-monthly publication. Designed and produced by business people for business people. Distributed to 4,000 businesses.

EDITOR Lucy Allen 01905 673 639 lucya@hwchamber.co.uk

EDITORIAL & SUBSCRIPTIONS businessdirection@hwchamber.co.uk 01905 673 639 www.hwchamber.co.uk/busines-direction

PRODUCTION & DESIGN Distinctive Publishing, Unit 6b, Floor B, Milburn House, Dean Street, Newcastle upon Tyne NE1 1LE Tel: 0845 887 3810 www.distinctivepublishing.co.uk

ADVERTISING Distinctive Publishing Tel: 0845 884 2333 helen.flintoff@distinctivegroup.co.uk

FEATURE EDITORS John Dean & Francis Griss deangriss@btinternet.com Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication.

Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire & Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

The last two years have been an uncertain time for many businesses, with political and economic turbulence caused by currency fluctuations, rising costs, and the potential implications of Brexit. We now have a new government, and we will continue to engage with local MPs around the key themes in our Chamber Manifesto which affect businesses day to day.

The last month has seen many other developments in Herefordshire and Worcestershire including a visit from the Maryland Cyber delegation to the Midlands.

The visit began with the prestigious Info Security Europe 2017 event and included two business events at Stanbrook Abbey and QinetiQ. The visit was a great opportunity to promote investment opportunities in the cyber sector and has already created business enquiries in the local area, culminating in the signing of a Memorandum of Understanding between the US and the UK. I was pleased to welcome over 50 businesses to the Queen’s Awards Presentation event last month to hear from previous winners and encourage more businesses to enter the Awards. The event featured inspiring speakers from Kudos Blends Ltd and The Smart Actuator Company Ltd and we look forward to holding a similar event in Herefordshire next year.

Tourism businesses in Herefordshire and Worcestershire have until Friday 7 July to apply for the Tourism Awards for Excellence. These Awards are a great opportunity for local businesses to raise their profile and be put forward for the VisitEngland Awards with the opportunity to gain national recognition.

Business growth is something that all companies want to achieve, whatever their size or sector. In this edition of Business Direction we interview Nick Grey, Owner of Gtech, about his journey to becoming a world expert in the field of cordless innovation.

We also speak to the University of Worcester, Sutcliffe & Co, RRA Architects and Central Roofing about their stories of growth.

Sharon sharons@hwchamber.co.uk

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First Word Chamber News

4-6

Business News

10

Policy

11

Skills

16

Business News

18-20

Chamber Training

22-23

Chamber Events

26-27

Big Interview

28-29

Cover Feature

30-31

International Trade

38-39 40

Visit Worcestershire Visit Herefordshire

41

Worcestershire Business Central 42 Business News

45

Conference Worcestershire

45

Members Services

46

Charity News

48

New Members

50-51

Movers and Shakers

52-53

Last Word

54

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Our Patrons are:

July/August 2017

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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CHAMBERAWARDS

EXCELLENCE CELEBRATED AT CHAMBER BUSINESS AWARDS

Guests enjoyed an Abbey Road themed photo booth

Host David Meade entertained the audience

Images credit F8 Creates

2017 Business of the Year – International Glazing Services

Sharon Smith, Chief Executive of H & W Chamber

570 business people from across Herefordshire, Worcestershire and beyond gathered at the Worcester Arena on Thursday 15 June for the Chamber Business Awards, sponsored by Sanlam.

Attendees enjoyed entertainment as part of the “Best of British” theme, including a Chamber tube station themed reception, buskers, local band the Fidgets and an Abbey Road photo booth. Guests were greeted with a welcome drink sponsored

by Harrison Clark Rickerbys before being led into the main Arena.

David Meade took to the stage. Fast becoming one of Europe’s most sought after speakers, David entertained the audience with his humour and by reading the minds of members of the audience.

Attendees enjoyed a delicious British three course meal and a selfie competition, sponsored by EBC Group, before the Awards ceremony began.

12 winners were annouced, and six businesses were recognised as highly commended.

Sharon Smith, Chief Executive of H & W Chamber, said: “Another spectacular event celebrating the amazing growth, expertise and innovation of businesses in Herefordshire and Worcestershire.

Congratulations to all the winners”.

The Chamber would like to thank all the sponsors of the 2017 Awards. £4000 was also raised on the night for The Prince’s Trust and #JSYouCanDoIt.

Sharon Smith, Chief Executive of H & W Chamber, welcomed guests before host 04

July/August 2017

CHAMBERAWARDS

THE WINNERS OF THE CHAMBER BUSINESS AWARDS 2017 International Glazing Services

Simpli WiFi

Business of the Year sponsored by Sanlam International Glazing Services Best Use of Technology sponsored by Techteam Simpli WiFi Excellence in Customer Service sponsored by Handelsbanken Kimal PLC

Kimal PLC

Pershore High School

Education & Business Partnership sponsored by Worcestershire Business Central Pershore High School Employer of the Year sponsored by University of Worcester International Glazing Services (IGS) Exporter of the Year sponsored by Malvern Instruments Haygrove Ltd

Haygrove Ltd

Bee Lighting Ltd

High Growth Business of the Year sponsored by Hewett Recruitment Bee Lighting Ltd Excellence in Innovation sponsored by Central Technology Belt GTAccess Ltd Manufacturer of the Year sponsored by QinetiQ Kingspan Insulation

GTAccess Ltd

Kingspan Insulation

Most Promising New Business sponsored by MFG Solicitors LLP SimpliWiFi Excellence in Professional Services sponsored by EBC Group Thursfields Legal Limited Small Business of the Year sponsored by Orchard Valley Foods Limited Titania Ltd

Thursfields Legal Limited

Titania Ltd

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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CHAMBERNEWS

RECORD NUMBER RECEIVE ACCREDITATION Hewett Recruitment, St Richard’s Hospice, Cytoplan, Fortis Living and Sports Partnership Herefordshire & Worcestershire received certificates for Level 1 Accreditation. Mainstay, Malvern Hills District Council and The Phoenix Group received certificates for Level 2.

The certificates were presented by Sharon Smith, Chief Executive of H & W Chamber, who welcomed companies to the event.

Certificates were presented at Worcestershire Works Well’s biannual event

Eight Worcestershire companies received accreditations at Worcestershire Works Well’s bi-annual event in May.

The events are one way in which Worcestershire Works Well, a free accreditation scheme, aims to support local businesses to improve the health and wellbeing of their employees. www.worcestershireworkswell.co.uk

CHAMBER SUPPORTS STUDENTS WITH UNIVERSITY’S WORCESTER AWARD Dawn Hardman, Director of HR at Herefordshire & Worcestershire Chamber of Commerce, was thrilled to be on the interview panel for the University of Worcester’s Gold Award in May. The Worcester Award allows students to record extra activities they have engaged in during university and encourages them to reflect upon how these activities can improve their future employability. The Award recognises work experience, personal development and employability activities with the opportunity to aim for Bronze, Silver or Gold. 252 students have completed the

Award this year with 119 achieving Gold.

Dawn Hardman said: “The Chamber is delighted to support the Worcester Award, which gives students the opportunity to enhance their employability and stand out from the crowd. It is great to work with the University to support the next generation’s development and I encourage more local employers to support this initiative.”

To find out more about the Worcester Award, contact Neil Laurenson at worcesteraward@worc.ac.uk

SUPERHEROES RAISE OVER £1000 FOR HOSPICE Nine Chamber Superheroes have raised over £1000 for St Richard’s Hospice by partaking in the Superhero Challenge in June.

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LECTURE SERIES INSPIRES BUSINESS LEADERS Delegates from companies across Herefordshire and Worcestershire were encouraged to think “beyond the horizon” at a lecture delivered by Martin Rhodes in June. The event was the finale to the hugely successful President’s Lecture Series which consisted of three events over 2016/17. The interactive events saw speakers communicating to a packed room followed by an insightful Q & A. Andrea Borwell-Fox, President of H & W Chamber, said: "I am delighted with the support and feedback received from the first series. Ali Stewart, Dr David Bozward and Martin Rhodes have brought fresh ideas to our members."

The lecture series will continue in 2017/18 with the first event taking place on Thursday 2 November. To book your place email events@hwchamber.co.uk

CHAMBER AND MFG TAKE FIRST PRIZE AT WORCESTERSHIRE AMBASSADORS QUIZ Sharon Smith and Dawn Hardman (H & W Chamber) along with Tom Esler and Stephen Wyer from mfg Solicitors, were delighted to come first in The Worcestershire Ambassadors’ quiz.

The event took place at the University of Worcester Lakeside Campus and featured 10 giant inflatable obstacles as part of a 5K challenge.

Sharon Smith, Chief Executive of H & W Chamber, said: “The Superhero Challenge certainly was an event with a difference!

Our team had a great time dressing up and tackling the inflatable slides and foam bath and we’re delighted to have raised £1000 for such a worthy cause”.

The successful President’s Lecture Series will return later in 2017

The quiz saw 33 teams competing. The Chamber and mfg team took first place by just half a point, followed closely by Parkinson Wright in second place and Hewett Recruitment in third place.

Chamber team don capes and trainers for the Superhero Challenge

The event raised £2000 in aid of prostate cancer charities across the county, including the Rory the Robot Appeal.

July/August 2017

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BUSINESSNEWS

GOWLING WLG NAMED A GREAT PLACE TO WORK Chamber patron Gowling WLG has been named one of the UK’s best workplaces for the 17th consecutive year.

Since the awards began in 2001 the firm has been ranked, and this year Gowling WLG climbed three spaces. The firm continues to hold “master status”, being one of only two companies listed since

the survey began and the only law firm to appear in the list.

This year, the firm has introduced a range of new initiatives which include an online performance management system, creating development centres and improving the total rewards package. Gowling WLG has introduced new ways of promoting and interviewing candidates, while new starters are welcomed with a new refreshed

on-boarding programme.

Partner Andrew Manning Cox said: “We are delighted to be listed as a Best Workplace once again. Maintaining our “master status” is an outstanding achievement and to increase our ranking is fantastic news.” www.gowlingwlg.com/en/ united-kingdom

ITechIT Limited celebrate becoming a Cyber Essentials Certification Body

Dr Malcolm Russell from Prometheus and the Duke of Kent

ROYAL SEAL OF APPROVAL FOR PROMETHEUS Prometheus Medical, a leading provider of pre-hospital emergency medical training and equipment in Hope-under-Dinmore, Leominster, received a royal seal of approval when it was visited by the Duke of Kent.

Accompanied by Lord Lieutenant of Herefordshire, Lady Darnley, the Duke unveiled a plaque commemorating his visit to the enterprise, launched by Dr Malcolm Russell.

Two years ago the business was presented with the Queen’s Award for Enterprise for its innovative development of the remarkable Russell Chest Seal which is saving lives around the world.

A signed photograph of the Duke is to be added to a time capsule due to be opened in 100 years, along with samples of the business’ groundbreaking medical aids. Dr Russell said: “This is a key day in our history and to mark the event we are planting a two-ton stone on top of a time capsule.” www.prometheusmed.com

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LOCAL IT COMPANY ATTAINS CYBER CERTIFICATION STATUS ITechIT Limited is pleased to become a Certification Body for both the Government Standard of Cyber Security for Businesses ‘Cyber Essentials’, and the IASME Gold Governance Standard. Very few companies in the country have attained this level of Cyber Security.

‘Cyber Essentials’ is a Government backed Certification scheme that sets out a required standard for Cyber Security suitable for businesses. This scheme has five security controls that can prevent around 80% of Cyber Attacks.

ITechIT is an IASME Certification Body whereby they can technically advise businesses on how they can reach the Cyber Essentials Certification Standards.

The business will then be credited with the Official ‘Cyber Essentials’ Certification. ITechIT also offers businesses ongoing Managed IT Support and will put in place the measures required to help prevent Cyber-attacks. www.itechit.co.uk

Louise Hewett was one of the first to pledge funds for Worcester Stands Tall

IT’S A TALL ORDER Directors from Hewett Recruitment attended an event at The Guild Hall supported by the Worcestershire Ambassadors in aid of St. Richard’s Hospice to mark the launch of Worcester Stands Tall. This unique event taking place in summer 2018 will see over 25 giant, individually designed giraffe sculptures appear around parks, city streets and open spaces in Worcester.

Louise Hewett, Managing Director of Hewett Recruitment was one of the first to pledge funds for one of the sculptures. She said: “I feel it is a fitting tribute to my mum and dad who passed away the year before last. They lived in Africa for many years and would have appreciated seeing these majestic creatures standing tall for a good cause. I’m thrilled to be able to support St. Richard’s Hospice on behalf of my parents and raise funds in this unusual way.”

For details on sponsoring a giraffe contact Tricia Cavell: TCavell@strichards.org.uk www.hewett-recruitment.co.uk

July/August 2017

POLICYNEWS

GENERAL ELECTION SEES MORE UNCERTAINTY FORCED ON BUSINESS COMMUNITY The last few months in politics have signalled a turbulent period ahead for local businesses. The election result, a hung parliament, adds even more pressure and uncertainty on businesses who have already dealt with so much in the last two years. It is vital that politicians, from all parties, come together and support the businesses during this decisive moment in our future history, where we make or break Brexit.

Meanwhile, here at home in the two counties the Chamber will continue to engage with local MPs around the key themes in our Chamber Manifesto. These aims must be achieved over the course of the next parliament in order for our business community to flourish and succeed even further.

Sophia Haywood, Policy Manager at H & W Chamber, said: “These results place even more uncertainty on our local business community, who have already persevered through recent

years of political and economic turbulence.

Businesses are already grappling with currency fluctuations, rising costs, and the potential impacts of Brexit. It is vital there is a swift formation of a functioning government to build business confidence and our wider economic prospects ahead of the EU negotiations. Just as businesses come together in difficult times, so should our politicians.”

Dr Adam Marshall, Director General of the British Chambers of Commerce, said: “After two long years of elections, referenda and wider uncertainty, many businesses were doing their best to ignore the noise of politics – up until today. The formation of a workable administration that can give voters and businesses confidence around economic management must be the immediate priority. Whilst companies have for many months done their best to screen out political noise in order to focus on their own operations, this result will prove much harder for UK businesses to ignore.”

WHO'S REPRESENTING YOU?

7 1 3

4

5 2 1. North Herefordshire Bill Wiggin MP

5. West Worcestershire Harriett Baldwin MP

2. Hereford & South Herefordshire Jesse Norman MP

6. Wyre Forest Mark Garnier MP

3. Worcester City Robin Walker MP

7. Redditch Rachel Maclean MP

4. Mid-Worcestershire Nigel Huddleston MP

8. Bromsgrove Sajid Javid MP

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

ELECTION DEBATE GETS COUNTY BUSINESSES TALKING The Chamber, in association with the FSB, hosted an election debate on key business issues on Friday 26 May at Hereford Football Club. The event brought together around fifty delegates, who joined a panel of parliamentary candidates and party representatives from across the region to have their say on what they see as priorities for Herefordshire.

The Hustings event for Worcestershire was unable to go ahead due to the suspension of political campaigning around that time.

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Front row: Steve Hancorn, Lucy Hurds, Ellie Chowns, Sophia Haywood Back row: Jesse Norman, Richard Ashgar-Sandys, Jim Kenyon

The discussion was lively and lots of businesses had questions to ask the panel which consisted of; Ellie Chowns (Green Party), Jim Kenyon (Independent), Jesse Norman (Conservatives), Lucy Hurds (Liberal Democrats) and Steve Hancorn (Labour Party). Panelists had the opportunity to give an opening statement and closing statement, and in between took questions from the floor. This approach allowed the real focus to be on business owners and managers, who face barriers to growth every day.

Hot topics on the day included; skills and labour market shortages, infrastructure, and Brexit. These concerns form key parts of the Chamber Manifesto 2017 which highlights the biggest issues for businesses in the two counties. For more information on the manifesto, please visit our website www.hwchamber.co.uk

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FOCUSONRECRUITMENT

SUPPLY CHAIN SUCCESS

Ben Mannion, Director at Hewett Recruitment

In the modern day factory, the notion of nipping to the stockroom to get some parts or materials is long gone. We now live in the world of Industrial Vending Machines, where a key code or fob gives users access to what they need and then automatically orders new stock when required via “the cloud”.

One of the original pioneers of this technology was US Company, Apex Supply Chain Technologies. Fast forward from the launch in 1991 and they now have automated dispensing systems spanning the globe, across industries including transportation, healthcare, retail, mining, MRO, PPE and asset management.

With more than 100,000 devices deployed in more than 40 countries on 6 continents, and a client base that includes the likes of 3M, P&G and GE, Apex really are cornering the marketing in smart dispensing technology.

Effective training and recruitment are an important part of any business, but for Apex Supply Chain Technologies they form an integral aspect of their future growth plans. The European Headquarters of Apex are based in Whittington, with an additional warehousing facility in Blackpole, and the company now employ 45 people across both sites. These employees cover a wide range of positions, from project management, sales, finance and customer service through to service engineers, IT support and senior management. Being able to recruit across such a variety of roles – some with very technical requirements – can present challenges. Furthermore, engaging and developing existing staff members is a vital element to the success of a growing business.

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Hewett Recruitment were appointed

by Apex in early 2016 to source a new Operations Director to support the organisations growth and development.

After an in depth search and selection process, Jamie Pratt was successfully identified and began in his new role August 2016. Since then Jamie’s remit has expanded further to that of VP / Director of EU Operations, whilst Hewett has successfully recruited for a number of requirements including Application Specialist, Customer Support, Technical Specialist and Field Service Engineer.

Jamie at Apex then identified that as a consequence of Apex’s rapid growth they had a number of staff that required some training in two key areas – time management and man management.

Hewett Recruitment were able to refer Jamie to one of its trusted training partners, Whatwhenwhyhow Ltd, and Lucy Barkas met with Jamie on several occasions. Following the values of Hewett – building relationships and tailoring a service for individual clients – Lucy has

now created a bespoke programme for Apex to address these training needs.

Jamie Pratt commented, “Hewett have been a valuable recruitment resource to partner Apex throughout this busy period of expansion and I have no doubt that the relationship will continue throughout the foreseeable months.”

“It’s not unusual for our candidates to become our clients of the future, and this is certainly the case with Jamie” explained Ben Mannion, Director of Hewett Recruitment. “It’s been great developing our working relationship with Apex through Jamie, whilst also being able to add value in other areas, such as facilitating the introduction to Lucy at Whatwhenwhyhow Ltd.”

July/August 2017

FOCUSONGROWTH Sponsored by Minster

How can IT encourage growth within your business?

In business, there is always room for growth.

This could be driving more sales to expand your current customer database and revenue. You might be looking at new offices/units to expand your product range and offering. You might even be looking to grow your workforce to help run your business more efficiently.

But what are the key influences that can affect the growth within your business? How can you pin point where you need to focus your time, energy and money to encourage the growth you desire?

What might be obvious is that customer relationships, business and sales strategies, management and communication all form a part of a business’ successful growth. What might not be so clear is that your technology plays a huge part in each of the influential factors.

IT is the absolute backbone to every business. Without it, our day-to-day processes would be similar to manual labour and we’d probably all still be using pigeon-mail! With the right system that works for your company and colleagues, IT can be extremely beneficial to the growth you need – whatever the area. It can speed up and improve processes, assist with your communications and give you a robust and reliable infrastructure to enable you to work productively and efficiently.

At Minster, we’ve put a few pointers together that can help any business make the most of their IT system and grow more effectively:

Data & CRM You may already be aware of ‘The big data trend’ at the moment, which is a result of the increase in data being stored by businesses. As well as having a system that is user-friendly, you also need to ensure you have a system you can rely on to store the ever-expanding quantity of data that your business holds.

CRM (customer relationship management) systems are ideal for holding key information about customers, suppliers and prospects. Let’s face it, everyone wants their jobs to be as easy and as efficient as possible, and to have information on a contact at your fingertips enables you to get on with nurturing those important relationships!

Telephony Strong communication both internally and externally is another huge factor that can affect how a company further develops their growth. By continuing to use traditional phone lines, businesses are losing out on the benefits of a more interactive, cost-effective service like VoIP (Voice over Internet Protocol) telephony.

We implement and support 3CX (a VoIP system) and our customers find it much more productive and professional than traditional phone systems.

It also gives further flexibility to a work force by enabling them to be available on their office extension even when they are out of the office. We might not be lucky enough to work on a beautiful beach in the Maldives all year but at least if we get the opportunity, 3CX will allow us to appear in the office to our customers and suppliers! We recommend VoIP to any business looking to expand and rate it that highly that we use it ourselves!

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Security Security and backup software such as Sentinel is often dismissed, however this is your hidden gem when it comes to consistently developing your business. A secure system will help to ensure there are no setbacks by any unexpected system failures. It protects the most vital features such as sensitive data and financial information, allowing your company to continue to focus on development and growth.

Growth Through IT – BITO Case Study Minster have recently assisted BITO Storage Systems with a major office move. We implemented SAP Business One ERP system which has enabled BITO to improve stock control and other critical processes to help the business develop. We have also assisted BITO with their cyber security, telephone and communications network and hardware. Since assisting BITO with their office move and implementing SAP Business One, they have gone on to record sales of £16 million, a great example of how IT is the core to business growth.

Undoubtedly, the goal for most businesses is to grow or at least be as efficient as possible. At Minster, we advise that you include your IT infrastructure in to your business development strategy so you have strong foundations to work from. It is a good idea to have a look at ERP systems so that almost all aspects of your business can be taken care of from one complete software solution.

If you’d like to discuss further or have any concerns, please feel free to contact Minster on 01562 68211 or email sales@minstermicro.co.uk 013

ADVERTORIALFEATURE

PUT YOUR GREATEST ASSET IN SAFE HANDS Helping businesses to make the most of their innovation and intellectual property (IP) is the focus for Harrison Clark Rickerbys’ commercial department, bringing together all the specialist skills needed to keep clients’ most valuable assets safe and also help them to develop.

Innovation and business growth can be driven by intellectual property – not only a business’s ideas and product developments, but its customer database and insights.

Protecting those assets is vital, especially when trading abroad and building on them is often key to growing a business.

The department, led by Robert Capper, make the process easier for clients by bringing together all the traditionally separate types of IP; for example, patents, trademarks, copyright and licences would previously have been handled by different experts and would have required several meetings for each step, accompanied by the corresponding expense.

Rob Cobley, a technology partner in the team, said: “Clients usually come to us for something specific, such as a patent; we help them with that issue and we ask about their other IP – they may have designs or brands which need protecting, for instance. We can carry out an IP audit so that clients know that they are thoroughly protected in the UK and abroad – we want to help them maximise their business and maximise the benefit they get from their innovations.”

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Trading abroad has its pitfalls – in some countries, local companies will be given preference when bidding for a contract, and in others, it is vital, for instance, to have your trademark registered there in order to protect it. But the team works with partners all over the world so that it understands different markets and their needs.

Robert Capper said: “We have a thoroughly commercial approach and offer value for money – a patent attorney could cost a client tens of thousands of pounds just for one aspect of IP protection, whereas we target the areas which clients really need and, in doing so, are more affordable for clients. For instance, registering a trademark worldwide is often unnecessary when a client is perhaps only trading in the EU; Rob and the team take a very balanced approach.”

from those who see that they have a valuable asset and want to take advantage of it.

Scams are becoming more common, with firms being warned that their trademarks are due for renewal or that someone in China is trying to register their domain name - Rob Cobley said: “It is important that people understand that their intellectual property is their major asset, and they need to look after it. The sooner they act, the easier it will be for the company to grow and prosper in new markets.”

Robert Capper can be contacted at rcapper@hcrlaw.com or on 01905 744814 Rob Cobley can be contacted at rcobley@hcrlaw.com or on 01905 744806.

Because IP encompasses all the data which gives you a competitive advantage - your brand, logos, designs, company name and products - it affects firms of all kinds in every sector, from manufacturers to artists and from brewers to software developers; all are in need of IP protection

July/August 2017

ADVERTORIALFEATURE

Taking the hassle out of managing Discipline and Grievance issues One of the regular services provided by Hassle Free HR Limited, a HR Consultancy which specialises in keeping their clients on the right side of employment law, is advice and guidance with the management of disciplinary and grievance issues.

Haines Watts’ For Love of Money study looks in depth at what it means to run a business, revealing the wealth, spending habits, financial security, motivations and concerns of the UK business owner

“Many employers often feel fearful and uncertain about managing the disciplinary or grievance process correctly and in line with the ACAS Code of Practice” explained Elaine Hedley, a Chartered Member of the CIPD (Chartered Institute of Personnel and Development).

40%

The processes involved can be perceived as complex and time-consuming and the fear of getting it wrong may sometimes result in issues not being dealt with effectively or at all. Effective management requires ‘reasonable’ management.

The ACAS Code’s minimum standards covers various aspects of ‘reasonable’ management including trying to resolve the issue/s informally first, considering mediation as a resolution option, ensuring any issue is thoroughly and independently investigated, giving an employee appropriate notice of a disciplinary or grievance hearing, ensuring employees’ are provided with the right to be accompanied and - of course - the right to appeal against any decision made, if they feel the decision was unfair or that the processes were not followed correctly.

The ‘dangers’ associated with not managing disciplinary or grievances processes correctly can include unfair or constructive dismissal claims, an increase in settlement agreements, associated financial costs, negative public relations, reduced morale and motivation, increased employee turnover and reduced retention, further associated costs, and a damaged employer brand.

plan to retire before the age of 65

32%

do not have a pension fund

“The level of support we can offer can vary” said Elaine Hedley, “depending upon the needs of our clients, we can …

53%

say money is their single biggest source of stress

n start by providing Disciplinary and Grievance Procedures, which are fully compliant with the ACAS Code of Practice. n deliver bespoke ‘Discipline and Grievance’ training to any employer/ manager who is responsible for people management. n provide specific advice and guidance, via our HR Helpline, to help our clients effectively manage specific cases. n provide support in drafting any ‘special’ letters, which may be required so that our client can demonstrate the steps they have taken to reasonably manage the case. n accompany our clients and provide practical hands-on support at investigative meetings and/or disciplinary or grievance hearings. n And finally, independently and objectively hear any disciplinary or grievance appeals.

We have received feedback from our existing clients, that with our support they feel more informed, more confident, more reassured and proficient in dealing with disciplinary and grievance management, resulting in improved peace of mind and operational performance!

Elaine invites any employer within the Hereford and Worcestershire business community, who may be frustrated with or worried about a specific employee matter, or who may be just too busy to manage it themselves, to get in touch.

To find out more, contact; Elaine Hedley at ehedley@hasslefreehr.co.uk or Kirsty Denslow at kdenslow@hasslefreehr.co.uk or call the main office on 02476 992 869.

£222,811 average property debt (residential and commercial) of a UK business owner

Find out more about the secret life of business owners and benchmark yourself at: www.hwca.com/for-love-or-money

Hereford 01432 273 189 Worcester 01905 612347

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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SKILLS

ENGINEERING SUCCESS FOR SIXTH FORM STUDENTS

Worcestershire-based recruitment firm Workforce has expanded its branch network by unveiling a new office in Solihull.

Eight science students from Worcester Sixth Form College attended the Educating Engineers Scheme Celebration and Assessment Day at Cranmore Park, Solihull in May. The event was the culmination of a lot of dedication and hard work on projects developed alongside engineers from QinetiQ. One team of students developed a Synthetic Aperture Radar that can produce 2D images and the other team designed a Directional Sound System which prevents sound waves from being spread out. The students were also given

RECRUITMENT EXPERTS OPEN NEW SOLIHULL OFFICE

Workforce, which already has successful branches in Worcester, Kidderminster and Redditch, have created 12 new jobs as part of the move which aims to support employers to fill a growing number of full and part-time vacancies.

WSFC students were praised for their hard work with QinetiQ

roles replicating those they might have when working on an engineering project.

Daniel Vizard-Williams, a first year student, said: “[the programme] has given me a good insight into what life as an engineer would be like, and has confirmed the career I want to work towards.” www.wsfc.ac.uk

Workforce Director Tina White, who has led the opening, said: “Solihull is a key location for our expanding business thanks to its central location, convenient links to the motorway, and connections to the rest of the region.”

The company now has eight branches across the region. www.weareworkforce.co.uk

UNLOCKING GROWTH BY UNLOCKING TALENT

Aspire students benefit from core curriculum and a range of vocational courses

ASPIRE ACADEMY RECEIVES POSITIVE FEEDBACK FROM OFSTED A recent Ofsted Inspection has rated Worcester’s local ‘alternative provision free school’, The Aspire Academy, as Good in its overall effectiveness.

The effectiveness of leadership and management, the quality of teaching and learning and assessment, the personal development, behaviour and welfare and the outcomes for pupils were all graded as Good.

The Aspire Academy opened in September 2014 and now is in its third year. It is growing from strength to strength in terms of pupil numbers (currently at 82), commissioner confidence (23 referring schools) and has established a stable place in the County. www.theaspireacademy.org.uk

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TDM Wyre Academy is delighted to be delivering Skills Support for the Workforce (SSW) training to employed people throughout Worcestershire, on behalf of Serco, and the Marches, on behalf of Riverside Training.

SSW is a programme developed to upskill employees within small and medium-sized businesses. By engaging your staff on individual learning plans they will learn new skills and you will unlock their potential. Courses consist of an induction at your workplace, online tasks and work-based learning, a full day of training and a final review.

The training day can be delivered at your workplace if there are five or more learners, or you can join one of our group training sessions in Worcestershire or Herefordshire. http://wyreacademy.tdm.co.uk/ courses

Students enjoy a Construction day with Alun Griffiths

CONSTRUCTION DAY FOR LOCAL STUDENTS 32 first-year construction students from Herefordshire & Ludlow College were invited to the construction site of the City Link Road to sample what it’s really like to work at a live construction site.

Alun Griffiths (Contractors) Ltd welcomed the students and gave them the opportunity to experience different aspects of construction from engineering and commercial to site health & safety and plant demonstrations.

Paul Brodholt, Head of Construction at Herefordshire & Ludlow College said: “This was a wonderful opportunity for our students, to see for themselves what the world of work will be like when they have finished their studies." www.hlcollege.ac.uk

July/August 2017

LEGALMATTERS

HEREFORDSHIRE LAW FIRM CONTINUES TO GROW

Brian Evans

The strong performance of the local economy has been reflected in a Herefordshire law firm reporting its best-ever financial figures.

Lanyon Bowdler’s turnover increased by more than nine per cent to £10.4 million in the past year and managers at the firm say they are looking forward to consolidating further in the Herefordshire area.

Managing partner, Brian Evans, said the 2016-17 financial year saw particularly strong growth in corporate and commercial, commercial property, planning, education, personal injury and clinical negligence services.

Brian said: “As the theme of this issue of Business Direction is growth, it seems fitting to be able to report a nine per cent increase in the firm’s turnover after a successful year.

“We are delighted with the continued success of the firm, and are particularly pleased with our development in Herefordshire.

“Following our merger with Beaumonts, we now have newly-refurbished offices in Offa Street in the centre of Hereford, as well as in Bromyard.

“The level of expertise and experience in our Hereford team is impressive, with specialists across all areas, from corporate to commercial property to private client and family law, so we really do cover the whole range of legal services.”

Lanyon Bowdler’s corporate and commercial team has also reported an impressive set of figures, with corporate deals topping £110 million over the past 12 months.

Gráinne Walters

Laurence Lucas

Gráinne Walters, head of the corporate department, said the mood amongst businesses in Herefordshire was upbeat.

A new partner, Laurence Lucas, has also joined the firm in the commercial property department.

“Despite the continued uncertainty over Brexit, and of course the snap General Election, there has been a renewed appetite for growth from businesses across Herefordshire and the Marches,” she said.

Laurence said he was delighted to join Lanyon Bowdler after working in commercial property since 1987, most recently as a partner at Willans LLP in Cheltenham.

“Over the last year the team has been instructed on many corporate transactions including, in particular, a large number of business sales and purchases.

“These types of transactions, and at this volume, is evident of a strong level of confidence in the economy in Herefordshire and further afield.”

Aside from corporate transactions, Lanyon Bowdler’s corporate and commercial team also assists businesses with their day to day legal needs including preparing and advising on commercial contracts and trading documentation.

Meanwhile, the firm is continuing to expand its team of lawyers, with a new legal specialist, Abbie Pritchard-Hooper, joining the planning team as it sees a rise in demand for specialist advice on planning and development issues.

The education team has been bolstered by the arrival of consultant Emma Swann, who has more than 15 years’ experience of dealing in education law.

Lanyon Bowdler is the only firm ranked outside Birmingham for education work in the West Midlands by the independent legal directory, Legal 500 UK, and provides specialist legal support for a number of schools and academies across Herefordshire.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

“There has been an impressive level of investment into Hereford in recent times, with large organisations like the University of Wolverhampton making a firm commitment to the area,” he said.

“The University of Wolverhampton’s £9 million Centre for Cyber Security being built at the Skylon Park Enterprise Zone is very exciting, as is the Hereford University New Model in Technology and Engineering.

“Hereford really does feel like a city on the up and I am delighted to be able to play my part in helping businesses grow and create more jobs for local people.”

Managing partner, Brian Evans, added: “It has been a really positive year and we are committed to continuing to provide the best legal expertise to clients in Herefordshire during the next 12 months.

“It has been particularly pleasing to see how much work we are now getting from the local area which might otherwise have gone to bigger firms in cities such as Birmingham.

“People are realising that they can get just as high a level of expertise but delivered by warm, friendly and accessible lawyers right here in Herefordshire.”

For more information, visit www.lblaw.co.uk or call 0800 294 5916.

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BUSINESSNEWS

MINSTER MARKS 15-YEAR PARTNERSHIP WITH CONTRACT RENEWAL Leading IT and business software provider Minster Micro Computers Ltd has renewed its long-term contract with a global storage equipment firm.

The Kidderminster-based IT specialists are now into their 15th year supporting Warwickshire-based BITO, a supplier of storage and racking systems.

L-R: Edward Hutchinson and Nick Marlow

Providing software and IT infrastructure, last year Minster played a key role in BITO’s move to its new purpose-built warehouse in Nuneaton - implementing the SAP Business One system which has improved BITO’s management of its stock control network.

Nick Marlow, Managing Director of Minster said: “We are extremely proud to have played a key role in the growth of BITO, one of the most respected market leaders in their sector. To renew what has been a first-class partnership is a big milestone for us.”

Stanbrook Abbey has recently been acquired by Hand Picked Hotels

EXPANSION FOR HAND PICKED HOTELS Hand Picked Hotels has exchanged contracts to acquire an architecturally splendid gothic gem, Stanbrook Abbey Hotel near Worcester.

The gothic style abbey, once inhabited by Benedictine nuns and including a former church, cloisters and bell tower, is set in a walled estate of 26 acres. Within the grounds, there are manicured gardens, a flourishing orchard, a lake and a 100ft bell tower overlooking the River Severn.

The hotel has 56 double bedrooms and 17 function rooms, including historic wine cellars, games rooms, banqueting halls and a garden pavilion, providing distinctive settings for weddings, private parties and corporate events.

Julia Hands, who formed Hand Picked Hotels in 2001, said: “The acquisition of Stanbrook Abbey Hotel is a delightful addition to our portfolio of country house hotels. It also fits with our planned growth to acquire hotels in strong locations across the UK, close to good transport links to major cities.” www.handpickedhotels.co.uk/ stanbrookabbey

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MALVERN INSTRUMENTS PRAISED FOR GLOBAL REACH Nestled in the heart of Worcestershire, Malvern Instruments’ customer service and global network of application experts has become a well-known name across the world. In a competitive market, the company sets itself apart by delivering exceptional support alongside its state-of-the-art analytical instruments, wherever they are installed.

This commitment makes a big difference to customer experience as shown by recent feedback from global agricultural company, Syngenta, which purchased an advanced, high specification instrument for use in its US operations.

“It’s Malvern’s service through the buying process that really sets the company apart from other vendors,” said Dr Kurt Durand, Senior Analytical Chemist at Syngenta US. “That service has been consistent throughout this purchase and we’re confident we made the right choice.”

Malvern offers an open and flexible sales process across its product range, providing customers with demonstrations prior to purchase to help them feel comfortable before making an investment.

Minster will continue to provide BITO’s full IT infrastructure – including cyber security, software, hardware, and its telephone and communications networks. www.minstermicro.co.uk

ARE YOU A HEREFORDSHIRE OR WORCESTERSHIRE MANUFACTURER? West Midlands Manufacturing Club (WMMC), brought to you by the University of Wolverhampton’s Business Solutions Centres, is a unique collaboration between industry, academia and local government partners who have come together to nurture manufacturing innovation and accelerate regional growth.

The free to join club offers support in a range of services including; computer aided design, building information modelling, knowledge clusters led by regional tier one manufacturers, best practice and specialist consultancy, manufacturing diagnostics, access to finance, export and supply chain development.

Rebecca Macdonald, Business Development Manager for the WMMC, said: “We are passionate about manufacturing and our mission is simple; to identify collaborative opportunities and act as a catalyst in the development of new and emerging technologies, best practice and world class manufacturing techniques to transform your business and its bottom line.” www.businesssolutionscentres.co.uk/wmmc

www.malvern.com

July/August 2017

BUSINESSNEWS

MFG EMPLOYMENT TEAM VOTED BEST IN THE COUNTY Both the employment and HR services team from patron’s mfg Solicitors have been voted the best in Worcestershire.

its number of clients by 25%.

The 10-strong department has won the Professional Discipline category at the 2017 Worcestershire Law Society awards.

Partner and Chairman Maynard Burton said: “We are all extremely proud of the recognition the department has received at this year’s awards. Sally operates to the highest standards and has gained a UK-wide reputation over the past decade. Those high standards rub off on her team.”

Led by partner Sally Morris, the department has built a renowned reputation for its services both across the county and the UK. Over the past 12 months alone it has successfully grown

The team host a variety of seminars and interactive workshops to help guide business leaders through complicated employment law matters.

www.mfgsolicitors.com

Rob Champion, former Halls partners and their Worcester colleagues

FISHER GERMAN MERGER SUPPORTS GROWTH PLANS Leading property consultancy Fisher German has expanded its commercial, residential and rural offering by consolidating Halls (Midlands) LLP within the Fisher German brand.

The move enables Fisher German to provide a more comprehensive and multidisciplinary service to its clients; allowing the business to grow its commercial sector and associated services, drawing on the significant expertise of the Halls partners.

Anthony Champion, Duncan Bedhall, Dan Ballard, Jason Clines, Richard Tomlinson and Rob Champion, previously equity partners of the Halls operation, moved to Fisher German as partners.

The consolidation saw Fisher German’s Blackpole office migrate to join the Halls team in Kings Court, Worcester, adding to the existing rural and residential offering.

Fisher German partner Rob Champion, a member of the Chamber’s Worcestershire Area Council, said: “The expansion of the team is a milestone in the evolution of our business, and represents a key future growth area.”

Kinetic Six’s new home at Phantom House

NEW HOME FOR KINETIC SIX Telecommunications Company Kinetic Six are happy to announce they are relocating to new offices and a home in Phantom House. The move follows an exciting year of growth and expansion for Kinetic Six. From within Phantom House they will monitor all their clients via the new Joint Operations Command Centre and build the team’s fitness and well-being with their gym, Raging Six, ensuring every member of staff is fit and able to take on tasks anywhere in the world.

Hereford-based Kinetic Six work globally to provide bespoke-to-market communications, cyber security and tracking solutions. Since their inception in 2012, the company has been working hard towards becoming a leader in its field, collaborating with some incredible businesses such as Motorola, Airsys, Chimera, GSE and most recently Ovzon and Patriot One.

Trainer P Henderson with Pete Brown and jockey Nick Schofield

MANAGING DIRECTOR CELEBRATES 50 YEARS AT LESK ENGINEERS Pete Brown, Managing Director of Lesk Engineers, recently celebrated both his 65th birthday and 50 years of service at Lesk Engineers. To celebrate this unique occasion, Chairman Jim McBride closed the Company for the day and took all the staff and some of Pete’s close acquaintances to the Worcester Races for a VIP celebration.

The 4th race of the day was “The Pete Brown 65th Birthday Mares Handicap Hurdle Race” and Pete presented the winner with a suitable liquid prize! www.leskengineers.co.uk

NEW NAME FOR WORCESTERSHIRE ICT PROVIDER Former Worcestershire County Council ICT department CIS (County Infrastructure Services) has completed a business rebrand exercise following its move to a new premises earlier this year.

CIS Tech, formerly CIS Ltd, has successfully provided a range of ICT services to the local education community for over 30 years. Due to the success of its Education portfolio, CIS Tech felt the time was right to offer its diverse range of ICT products and services to the business market and in doing so created a new brand identity. www.cis-tech.co.uk

www.kinetic6.co.uk

www.fishergerman.co.uk

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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BUSINESSNEWS

FEELING THE LOVE FOR I HEART CY recognise excellence in arts and culture fundraising.

The Courtyard has successfully achieved a national award for its latest fundraising campaign I Heart CY, becoming one of eight organisations to win a 2017 Emcees Award in the Best Individual Giving Campaign category.

The awards, established by =mc and the National Arts Fundraising School, aim to

Ian Archer, Chief Executive and Artistic Director, said: “We’re delighted to have been chosen as the winner of The Best Individual Giving Campaign. Our fundraising helps us, through the arts, to be able to work with many people within Herefordshire. Our dedicated staff are committed to making a difference and receiving this award has given us a huge boost.”

Ian Archer and Fundraising Manager Melanie Denning

www.courtyard.org.uk

STRICTLY WORCESTERSHIRE RAISES £37,000 FOR CANCER CHARITIES

THE VINE TAP CELEBRATE FIRST ANNIVERSARY Herefordshire-based The Vine Tap Limited recently celebrated its first anniversary in April. The company has grown from the initial offering of draft Frizzante and bottled Prosecco served from a restored Citroen Acadiane van.

With a focus on providing first class service, The Vine Tap now supplies a full traditional mobile bar; offering favourite pub drinks at pub prices. The company also provides a mobile Italian wine bar which carries a range of classic Italian wines.

The Vine Tap has added Menabrea craft Lager to the van, adding to the list of chilled Prosecco and Prosecco based cocktails. With all offerings free to book at The Vine Tap, you pay as you drink from the expanding range of mobile bars. www.thevinetap.co.uk

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Two county prostate cancer charities have received a £37,000 boost from this year’s Strictly Worcestershire, which wowed a sell-out audience of 750 at the Chateau Impney in Droitwich.

Worcester Warriors vs Bristol Rugby

The dance spectacular, hosted by TV and radio presenter Adrian Chiles, was won by Fiona Watson and Jon Bell, whose samba and American smooth routines impressed the judging panel comprising Lord Digby Jones, broadcaster Bob Warman, dancer/choreographer Katie Love and choreographer Jennifer Bennett Price.

Worcester Warriors will be set for another season of high drama at Sixways when the 17/18 Premiership campaign gets underway in September.

Sponsored by drp and A1 Recruitment Solutions, the black tie event was held in aid of the £1.6 million Rory the Robot Appeal and the Worcestershire Prostate Cancer Awareness Group.

Strictly Worcestershire 2017 champions Fiona Watson and Jon Bell

WARRIORS SET FOR ANOTHER SEASON OF HIGH DRAMA

Warriors ended last season in fine form and won three of their final five home games to comfortably secure their place in the top-flight.

With Director of Rugby Gary Gold committing his future to the Club and the likes of Ben Te’o, Francois Hougaard and Bryce Heem set to entertain the Sixways crowd once again, the new season is sure to be full of excitement.

Warriors have built one of the strongest sides in their history and, during the summer, four players were selected to train with the England squad, while Te’o travelled to New Zealand with the British & Irish Lions.

Warriors will be confident on improving on last season’s 11th place finish and, if you’re a big rugby fan, you won’t want to miss it. www.warriors.co.uk

July/August 2017

ADVERTORIALFEATURE

DROITWICH ACCOUNTANTS UNVEIL KEY NEW HIRE Chartered Accountants, Ballard Dale Syree Watson LLP are celebrating after appointing Phil Waller as a new Tax Partner with the firm. Mr Waller spent the past 19 years as Tax Partner with International Top 10 accountancy firms Mazars and Ernst & Young before joining Ballards.

Bill Ballard, Managing Partner, said: “I am very enthusiastic about the fact that we can attract such a talented Tax Partner from Birmingham to the Worcestershire business community. It just shows the level of expertise that our firm and the region as a whole can now offer.”

As a qualified Chartered Tax Advisor and Chartered Accountant, Mr Waller advises on a wide spectrum of complex corporate and personal tax issues and previously headed up departments including, Research & Development, Not For Profit and Fiscal Share Valuations.

Business Development Director, Steven Jones, said: “Phil is a key hire for the business and a statement of our intent to continue delivering the very highest quality of advice. Undoubtedly, our tax team now represents one of the strongest tax planning services in the region.”

To celebrate the success and fast paced growth of the specialist tax planning side to the business, the firm have recently given the department a new name, “Top Flight Tax”.

Mr Jones continued: “We think that the “Top Flight Tax” name reflects the success that the department has had as well as the quality that it offers”.

Phil Waller will work alongside some of the existing tax experts within the firm, most notably Tax Partner Liz Peters FCA CTA, who is widely recognised as one of the leading tax minds in the region and David Oliver LLB ACA, previous Head of Tax (London) at national firm, RSM Tenon.

The firm now has almost 60 members of staff and has made a number of new positions this year including training graduates, qualified accountancy staff and support staff.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Phil Waller

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CHAMBERTRAINING

www.hwchamber.co.uk/training

LAUNCH OF THE EXCEL MASTER CLASS When you hear your manager say the words “you’re booked on to an Excel training course” we can imagine your thoughts are very similar to ours, and anything sounds more appealing than spending eight hours of your day sat in a classroom looking at a spreadsheet.

With feedback from our recent Excel courses saying otherwise, we like to think we offer Excel training with a difference.

“Fantastic day, brilliant trainer and very helpful with all modules!”

“Excellent trainer! Not over complicated.

Will be back for the Advanced course!”

“I found this course to be highly informative and I’ve come away much more confident in the use of Excel. John the trainer was great!”

Who knew an Excel training course could be so fantastic? Our course trainer, John Legge oozes with enthusiasm and excitement, and delivers all three of our Introductory, Intermediate and Advanced courses.

With the success of our current Excel courses, we are pleased to announce we

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have secured a date for our Excel Master Class. This is not for the faint hearted.

Launching on the 18 October 2017 with only six places, we have a day jam packed with sophisticated exercises of a lengthy nature to stretch your Excel imagination and skills! This should only be attended by those who have been on the Chamber Advanced Excel course and want to improve their skills in the work place. Due to the high intensity of this course we can only have up to six attendees; with places filling fast this is one not to be missed.

The Excel Master Class course takes place on Wednesday 18 October from 9.30am-4.00pm at our Worcester office.

The price is £200+VAT Members and £250+VAT Non-members. Refreshments, a buffet lunch, laptops and course materials are provided on the day.

If Excel isn’t a main focal point within your job role, we have plenty of other courses to suit all, ranging from Digital Marketing & PR to Successful Telesales in a variety of different course series. Our half day Digital Marketing series is proving as popular as ever. This series gives attendees the opportunity to develop their skills and create new ideas for their own brands with an expert within the industry. With the introductory course free to all Chamber members, this is an offer you can’t refuse.

One recent attendee said: “A morning very well spent. Packed full of actionable ideas and tips. Ben demystified a great deal of the subject of Digital PR and Marketing. I thoroughly recommend this course!”

Other courses within this series are; Search Engine Optimisation, Google Analytics, Effective Use of Social Media and Writing Effective Marketing Copy.

New Chamber members are also eligible for a 50% discount when booking their first full day course. To see a full list of the courses we have to offer, please visit our website www.hwchamber.co.uk/training

I found this course to be highly informative and I’ve come away much more confident in the use of Excel. John the trainer was great!

July/August 2017

CHAMBERBUSINESSTRAINING

TRAINING CALENDAR JULY - SEPTEMBER 2017 JULY COURSES

JULY - SEPTEMBER COURSES

SEPTEMBER COURSES

What’s New? Changes in International Trade Tuesday 4 July - 9.30am–4.30pm £250 +VAT Members, £275 +VAT Non-members

Introduction to UK Export Licensing Thursday 27 July - 9.30am–4.30pm £250 +VAT Members, £275 +VAT Non-members

The Role of the Team Leader

Managing Performance in the Team Wednesday 5 July - 9.30am-4.30pm £150+VAT Members, £188+VAT Non-members

An Introduction to Digital Marketing and PR

Advanced Microsoft Excel

Tuesday 8 August - 9.30am-1.30pm FREE to Members, £100+VAT Non-members

Thursday 14 September - 9.30am-4.00pm £150+VAT Members, £188+VAT Non-members

Quality Manager Training – IS09001 Thursday 6 July - 9.30am-4.30pm £236+VAT Members, £295+VAT Non-members

An Introduction to Digital Marketing and PR

Effective Presentation Skills

Tuesday 5 September - 9.30am-1.30pm FREE to Members, £100+VAT Non-members

Tuesday 19 September - 9.30am-4.30pm £150+VAT Members, £188+VAT Non-members

Basic Import Documentation & Procedures Monday 10 July – 9.30am-4.30pm £250+VAT Members, £275+VAT Non-members

INCOTERMS (2010)

Google Analytics

Thursday 7 September - 9.30am-4.30pm £250 +VAT Members, £275 +VAT Non-members

Thursday 21 September - 9.30am-1.30pm £80+VAT Members, £100+VAT Non-members

Emergency First Aid

Advanced Import Documentation & Procedures

Basic Export Documentation & Procedures

Tuesday 11 July - 10.00am-4.00pm £80+VAT Members, £100+VAT Non-members

Monday 11 September - 9.30am-4.30pm £250 +VAT Members, £275 +VAT Non-members

Thursday 21 September - 9.30am-4.30pm £250 +VAT Members, £275 +VAT Non-members

VAT on Exports Tuesday 11 July – 10.30am-3.30pm £150+VAT Members, £175+VAT Non-members

Advanced Export Documentation & Procedures

Communicating for Success Wednesday 27 September - 9.30am-1.30pm £150+VAT Members, £188+VAT Non-members

Tuesday 12 September - 9.30am-4.30pm £250+VAT Members, £275+VAT Non-members

Wednesday 13 September - 9.30am-4.30pm £150+VAT Members, £188+VAT Non-members

Professional Telephone Techniques

Wednesday 12 July - 9.30am-4.30pm £150+VAT Members, £188+VAT Non-members Intermediate Microsoft Excel

Thursday 13 July - 9.30am-4.30pm £150+VAT Members, £188+VAT Non-members Basic Export Documentation & Procedures Thursday 13 July – 9.30am-4.30pm £250+VAT Members, £275+VAT Non-members Email Marketing

Tuesday 18 July - 9.30am-1.30pm £80+VAT Members, £100+VAT Non-members IOSH Managing Safely

Tuesday 18 July – Friday 21 July - 9.30am-4.30pm £495+VAT Members, £595+VAT Non-members Effective Time Management

Monday 24 July - 9.30am-4.30pm £150+VAT Members, £188+VAT Non-members IPR (Inward Processing Relief) Wednesday 26 July - 9.30am–4.30pm £250 +VAT Members, £275 +VAT Non-members

For more information and bookings contact us on 01905 673 611, training@hwchamber.co.uk. www.hwchamber.co.uk/training

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

KEY: Chamber Business Training Courses Import and Export Training Courses

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ADVERTORIALFEATURE

A BSI Kitemark™ repair is all about the detail Including the ones you don’t see.

CARSMETIX PERSHORE BSI KITEMARK APPROVED Accident Repair Specialists

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At our Pershore based workshops, we take care of everything from the smallest of scratches to major accident damage.

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Our vehicle services Include: Retail & Insurance Trade Commercial Paint Protection Systems Alloy Wheels

PACE PRINT AND DESIGN LTD Pace Print and Design Ltd started up in Worcester in 1986, and has evolved to become the City’s largest commercial B2B supplier of print and mailing solutions. Based on Warndon Business Park, Pace serve major blue chip Companies, local schools, retailers, as well as SMEs throughout the County.

Renown for the quality of print and first class service, we are lucky to be supported by a very loyal customer base. Having only just become a member of the Hereford & Worcester Chamber of Commerce, we would welcome the opportunity to bring our extensive skills and rapid turnaround to other members. Whether its full Direct Mailing campaign, traditional stationery, NCR Books, magazines or brochures, why not let us help you with your print and mailing solutions.

The use of modern technology, emails,

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digital marketing, people can be forgiven for ignoring the tried and tested methods of direct mail (DM). This can be used for promotion, pointing potential customers to your website, communicating information to name just a few uses. There are some very definitive qualities e.g.

• Young Adults, 18-34, prefer DM to e-mail marketing • Social Media came second to DM methods in terms of return on investment • DM has a higher response rate than

e-mail marketing • DM attracts repeat business • 80% of DM is opened or read as opposed to 1% of emails • DM can be targeted to arrive on a customer’s door mat on a Saturday, for example, when people have more time to digest the “offer” If you are new to DM or these facts have helped you to maybe reconsider your next marketing project why not ask Pace Print and Design to help you succeed?

July/August 2017

ADVERTORIALFEATURE

Small business websites ÂŁ20 per month Up to 5 pages Mobile responsive design Includes annual hosting Includes .co.uk domain name

+ ÂŁ99 setup cost

Visit our website for more information: www.crystalthought.co.uk/small-business Need a bigger website?

We have packages to suit all budgets.

info@crystalthought.co.uk 01584 890 725

Authorised and regulated by the Solicitors Regulation Authority (SRA) Registration number 498255

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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CHAMBEREVENTS

www.hwchamber.co.uk/events

BOOK YOUR PLACE AT THE FOURTH WOMEN’S BUSINESS CONFERENCE Sponsored by borwell ltd

The popular HR Conference returns on Thursday 23 November

POPULAR SPEAKERS RETURN TO THE HR PROFESSIONALS CONFERENCE In association with Hewett Recruitment Date: Thursday 23 November Time: 9.00am-3.00pm Venue: Bank House Hotel, Bransford, Worcester WR6 5JD Cost: £37.50+VAT for Chamber Members or clients of Hewett Recruitment/£50.00+VAT for Non-members Tickets can now be purchased in advance for this much anticipated conference which was a sell-out event last year.

Back by popular demand is inspirational keynote speaker Kevin Green. A regular commentator on TV and radio, Kevin is an authority on the UK labour market and always captivates his audience with his insights and knowledge on how employers can best prepare for the changing

landscape in the future world of work.

Delegates always enjoy resident legal speaker Sally Morris, partner and Head of Employment at mfg Solicitors LLP. Sally will provide ‘hot off the press’ news and case law impacting business in a way that everyone can relate to and help businesses understand how to protect their organisations from ever changing legislation.

Louise Hewett, Managing Director of Hewett Recruitment and Director of the Recruitment & Employment Confederation who has recently joined the Future of Jobs Commission chaired by Rt Hon Esther McVey, will share her experience, research and insights with delegates.

We are also delighted to announce our new guest speaker, Bernadette Pelster, Chief People Officer at OpenGi. Bernadette will join us to share local, practical and experienced HR perspectives.

Herefordshire and Worcestershire business people are invited to attend our fourth annual Women’s Business Conference on Friday 22 September at the Abbey Hotel, Malvern from 9.30am-2.30pm.

This event draws over 120 business professionals together to gain knowledge from inspirational speakers, share experiences, network throughout the day and enjoy a delicious two course lunch.

We are pleased to announce our speakers for the day: Mary Thompson, Managing Director, Cargill Meats Europe – “The New Leadership Landscape and how women can embrace this” Karen Tracey, Director and Founder, Dunelm Business Consultants Ltd – “Provoking Your Leadership Self” Nicola Whiting, Chief Operations Officer at Titania - “Women in Tech – Is Cyber Security welcoming?”

STAND SALES OPEN FOR CHAMBER BUSINESS EXPO In association with Hewett Recruitment Why Exhibit? Even in the digital age, face-to-face exhibitions have a huge impact in sales. Only at an exhibition can you generate direct sales while simultaneously enhancing your brand image, researching your target market, launching new products, growing your prospect databases and maintaining relationships with your existing customers.

It is important to get your business in front of hundreds of potential customers who are actively looking for suppliers, information and guidance.

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Stand prices start from £299.00+VAT, including one free networking breakfast place.

We are delighted to announce that Microsoft will deliver the key note talk at breakfast with over 250 delegates joining together to network before the Expo officially opens its doors at 9.30am.

Places for breakfast are £17.50+VAT for Chamber Members and £22.50+VAT for Non-Members.

Microsoft will also be delivering a FREE Seminar at the Expo.

Please email events@hwchamber.co.uk or call 01905 673 600 to book your place on any of our events.

July/August 2017

CHAMBEREVENTS

NETWORKING CALENDAR JULY - AUGUST 2017 JULY 2017 Hereford Women’s Business Forum in association with Thorne Widgery Tuesday 4 July - 9.30-11.30am Thorne Widgery, 2 Wyevale Business Park, Kings Acre, Hereford HR4 7BS £10.00+VAT Members and £20.00+VAT Non-members Chamber Golf Day sponsored by Nicklin & mfg Solicitors LLP Tuesday 4 July - 12.00pm Shotgun start Kings Norton Golf Club Charity – Midlands Air Ambulance Individual tickets- £85+VAT Members and £90+VAT Non-members Team of 4 - £335+VAT Members and £360+VAT Non-members To book please contact www.amrosgolf.co.uk or email sales@amrosgolf.co.uk Malvern Curry Club in association with Sharpmonkeys Tuesday 11 July - 6.00-8.00pm Anupam, 85 Church Street, Great Malvern WR14 2AE £20.00+VAT Members and Non-members Redditch HR Forum in association with Hewett Recruitment Wednesday 12 July - 9.30-11.30am Abbey Hotel Golf Club and Spa Resort, Hither Green Lane, Dagnell End Road, Redditch B98 9BE FREE event for Chamber Members and clients of Hewett Recruitment Careers fair in association with The Careers & Enterprise Partnership Thursday 13 July - 9.00am-1.00pm Bishop Perowne, Merrimans Hill Rd, Worcester WR3 8LE FREE to exhibit Chamber Golf Day sponsored by Harrison Clark Rickerbys & Acre Accountancy Friday 14 July - 12.00pm Shotgun start Charity – Megan Baker House The Herefordshire Golf Club Individual tickets - £70+VAT Members and £75+VAT Non-members Team of 4 - £275+VAT Members and £300+VAT Non-members To book please contact www.amrosgolf.co.uk or email sales@amrosgolf.co.uk Sign up to the Networking Calendar Newsletter to keep up to date with all Chamber events! Subscribe to events@hwchamber.co.uk

To book your place on any of these events visit www.hwchamber.co.uk/events, email events@hwchamber.co.uk or phone 01905 673 600.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Chamber Business BBQ Friday 14 July - 2.00-5.00pm Browns at The Quay, 24 South Quay, Worcester WR1 2JJ This Summer Networking BBQ is the perfect opportunity to make some new contacts and develop existing business relationships in a relaxed and informal environment.

Enjoy a free drink on arrival and a delicious BBQ buffet. £20.00+VAT Members and £25.00+VAT Non-members Hereford Networking Breakfast Wednesday 19 July - 7.30-9.30am Burghill Valley Golf, Tillington Road, Burghill, Hereford HR4 7RW £17.50+VAT Members and £35.00+VAT Non-members Worcester Women’s Business Forum in association with borwell Ltd Thursday 20 July - 9.30am -12.00pm The Elms at Abberley, Stockton Road, Worcester WR6 6AT £17.50+VAT Members and £35.00+VAT Non-members Apprentices in Business in association with Yamazaki Mazak Wednesday 26 July - 5.30–8.00pm Yamazaki Mazak, Badgeworth Drive, Worcester WR4 9NF FREE to Members and Non-members

AUGUST 2017 Worcester Networking Breakfast Thursday 17 August - 7.30-9.30am Worcestershire County Cricket Club, New Road, Worcester WR2 4QQ £17.50+VAT Members and £35.00+VAT Non-members Maximise Your Membership Event Friday 25 August - 8.30-11.00am Worcestershire County Cricket Club, New Road, Worcester WR2 4QQ FREE to Chamber Members Worcester HR Forum in association with Hewett Recruitment Wednesday 23 August - 9.30 -11.30am Chamber of Commerce, Severn House, Prescott Drive, Warndon Business Park, Worcester WR4 9NE FREE event for Chamber Members and clients of Hewett Recruitment Bromsgrove Networking Lunch Thursday 31 August - 12.30-2.30pm Grafton Manor, Grafton Lane, Bromsgrove B61 7HA £20.00+VAT Members and £35.00+VAT Non-members

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BIGINTERVIEW

THE RISE AND RISE OF NICK GREY Nick Grey’s story is the classic example of an inventor who started out small working from home. The creativity he exhibited in those early days led to the formation of what is now one of the UK’s fastest-growing companies.

However, success has not come easy and the Worcestershire businessman has had to endure plenty of setbacks on the way to running a company that employs 160 people from its Worcestershire base.

Nick's story began when he resigned his position as Manager of Engineering at a vacuum manufacturer and, armed with just enough savings to last eighteen months and working from his home in Worcestershire, he created Grey Technology Limited to develop a cordless sweeper in 2001.

He said: “At the time, everything was going cordless. Drills had switched from corded to cordless, the old corded kettle had gone and it was clear to me where the trend was going. However, at that time cordless vacuums did exist but they were only for spot cleaning, no one had designed one with whole-home cleaning in mind. So I set out to develop one.

“I’m not sure I would say that I have always been an inventor but I have always been interested in how things worked. I always felt that machines talk to me, I’m fascinated by them.

‘As a child, I would take things apart and put them back together and I would love to find things that were broken and fix them. I remember the satisfaction of repairing an old lawn mower that was in our garage. It had belonged to my grandfather and hadn’t been used for years.”

The big challenge Nick had to overcome in 2001 with his idea for a whole-home cordless cleaner was making the batteries last for an hour but still generating enough cleaning power. Having solved the problems in 2002 he revealed the world’s first cordless power sweeper.

Initially, it was not marketed under his company’s name, but rather sold to companies in America, Australia and Europe under different names. However, as the company grew Nick moved on to launch products under the Gtech brand.

During this second phase of the company’s development, Gtechs were sold in big-name

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stores but Nick said: “I became more and more aware that we were being governed by short-term concerns. In addition, the crash of 2008 hit retail hard.

“We were being asked to produce devices for ever cheaper costs, it was all about what the retailers wanted, so I put my foot down and we changed the way we worked.”

The change was to design products that Nick himself would want to use. This would be the first cordless vacuum cleaner to match the cleaning performance of a mains one – the Gtech AirRam. But there was a problem.

Nick said: “Retailers are not good at selling innovative products. Anything that looks different tends to sit on the shelf and get dusty. I had saved up a million pounds for an advertising campaign on the television but it didn’t go well.

“The store staff were confused about the AirRam and while the TV had generated a lot of interest people were not convinced enough to buy. The answer was to use longer form advertising in newspapers, we managed to make our money back and then scale up and develop more new products. We are really grateful to all our loyal customers."

Those products included further vacuum cleaners, lawnmowers and electric bicycles and today Grey Technology Ltd has sold more than 22 million products in 19 countries, employs staff in the UK, United States and China and has just moved into new premises in Warndon, Worcestershire.

Plenty of accolades have come the company’s way. Gtech won the Insider Media Limited award for innovation in 2011, Gtech’s AirRAM vacuum cleaner has

been reviewed in national newspapers and scooped a Queen’s Award for Innovation in 2015. The Bissell Versus cordless vacuum was a winner in its 2009 VIP (Very Innovative Products) awards and the company won the Chamber's High Growth Business of the Year Award in 2014. The Sunday Times named Gtech as Britain’s second fastest growing company in 2016, and this year the company was named in London Stock Exchange’s 1000 Companies To Inspire Britain.

Although the company goes from strength to strength, its CEO still has to wrestle with the challenges that come with rapid growth.

Nick said: “We are very conscious that our growth has to be sustainable. When the dollar realigned in the Summer of 2016, for example, our turnover was not affected but our bottom line was. We were strong enough to continue growing and take a long term approach to adjusting to the change with the introduction of new products.

“We are always aware that other people can copy our ideas but there is not much you can do to prevent that happening. It is the way design works, you see something impressive and see how you can integrate it into your own product. When we see people doing that to us, it’s a compliment really.”

And his tip to other businesses who may be eying growth?

“Try to be free of debt. I hate being in debt. It may seem like a good idea to go to a bank or venture capitalist but I think learning how to keep a company liquid is a key business skill.

“Also, pay attention to detail in what you are producing. Ask yourself ‘would I be happy if my grandmother had paid good money for this?’”

July/August 2017

BIGINTERVIEW

Nick Grey Owner of Grey Technology Ltd

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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COVERFEATURE

KEEPING GROWTH SUSTAINABLE Growth is a welcome thing for business. It breeds confidence and allows companies to create jobs. However, it brings with it many challenges. BD examines some of the dos and don’ts.

GETTING THE SECURITY RIGHT One important thing that rapidly growing companies need to bear in mind is to continue doing the things that allowed them to grow, particularly when it comes to cyber security.

That is the message from Duncan Sutcliffe of Worcester-based Sutcliffe & Co Insurance Brokers, who is a member of the Chamber’s Area Council.

Duncan is a big supporter of the Government’s Cyber Essentials programme which is offered by the Chamber with leading accreditation body IASME.

Pictured: The Board Members of the Central Group celebrate the company’s success - Photograph credit: Alun Callender

PLACING PEOPLE AT THE HEART OF GROWTH An example of a company experiencing growth is Hereford-based Central Roofing, which attributes its success to recruiting the right staff and ensuring high standards in its work.

James Broady, Managing Director, said: “Our blue-chip clients look for the highest levels of quality, from managing health and safety on site to construction standards. We work on large construction projects, from schools and hospitals to power stations and factories, so a safety-first reputation is everything. We see plenty of repeat business, so we’re doing something right.”

Central achieves this by employing its people full-time, in an industry where sourcing sub-contractors at the start of each project is standard practice. James says that the approach allows it to offer greater skill levels, standards of workmanship and control over health and safety.

The strategy, supporting a recent management buy-out (MBO) with the help

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of Haines Watts, has seen Central Roofing expand from an annual turnover of about £1.5 million in 2000 to an anticipated £20 million in 2017.

The company has high levels of retention among its people because, James says, the business has always aimed to offer them an opportunity to progress.

He said: “It does mean we’re a bit ‘top heavy’, but once you find good people, you hang onto them.

“We try to involve key people in strategy meetings, for instance, so everyone understands our goals and objectives. I’ve heard criticism that we’re too open with this strategic information, but I disagree. It means everyone knows where we’re going and how we’re going to get there.”

Following the MBO, the company underwent a restructure and James said: “We have been able to reward those who are at the top of their field with a slice of the action, and meet their long-term goals.”

The scheme consists of five main elements which can prevent 80% of cyber attacks. Duncan said: “There is a danger that fast growing or rapidly changing companies neglect security but fast moving and pressurised work environments can make them vulnerable to fraud and crime.

“It is important to take steps to prevent this because a business trades on its reputation; data breaches and fraud damage that reputation.

“Businesses are reliant upon communication and data and an inability to communicate or access data will stop a business trading.

“In addition, the new General Data Protection Regulations (GDPR) put huge new responsibility for the secure handling of data.

“Becoming involved in Cyber Essentials helps companies prevent breaches and makes sense, not least because Cyber Essentials certification is increasingly mandated in supply chains.

“Companies should never overlook the need for risk management strategies, procedures to ensure business continuity and disaster recovery and the taking out of insurance for when something does go wrong.”

July/August 2017

COVERFEATURE

USE AN EXPERT TO HELP GROW YOUR BUSINESS computers, more IT infrastructure and, therefore, significant investment and a firm grip on cash flow is essential.

Mark Powles believes that the necessary adaptations to accommodate the growth were only possible due to the commitment of the whole team to embrace the changes and with a structured management process.

Mark Powles, Managing Director at RRA Architects

RRA was set up more than 30 years ago in Hereford. Over the years the business grew slowly, but surely, and developed a reputation for design-led architecture and the ability to gain planning permissions in difficult sites by designing sympathetically to the landscape.

the next level, managing director Mark Powles realised he would need external assistance to achieve this.

Over the past six years, as its reputation grew and clients came from further afield, the business expanded to include offices in London and Cheltenham; RRA has recorded an increase of approximately 50% turnover in the past 12 months alone.

Rapid expansion such as RRA has experienced brings its own challenges.

Within a service industry such as architecture, this tends to be a requirement to employ more staff. In the past six months RRA has employed five new staff. Of course, more staff means more desks, more space, more

With ambitions to take the business to

He found the perfect match in Mark Harris of The Business Company, who has a background in working as a ‘Business Angel’ operating at board level as both a trouble-shooter and a strategist.

The process put in place a structure which has also given new opportunities to the team and a clear promotion strategy for personal growth. As a result, the whole company has been reinvigorated and incentivised.

As a direct result of employing this method to control growth, RRA is already looking at new markets and at further growth, and this has already led to the introduction of a Shrewsbury office completing the A49/M4 corridor of office locations.

Mark Powles said: “Looking back over the past few years, but particularly the last 12 months, I am still amazed and very proud of our achievements, none of which would have been possible without the outstanding loyalty, dedication and sheer talent of the team at RRA, including our new Non-Exec Director Mark Harris.”

UNIVERSITY CELEBRATES 70 YEARS OF GROWTH This year, the University of Worcester has been celebrating its 70th anniversary, during which time it has educated thousands of professionals and inspired generations with a love of learning.

From humble beginnings as an Emergency Teacher Training College, established after World War II, the University has been transformed in recent years under a vision to provide outstanding, inclusive education and opportunities for all.

Since being awarded full university title in 2005, Worcester has enjoyed sustained growth in student applications and numbers and significant improvements in student completion and achievement.

Over the past ten years, the University has grown greatly in scope and scale. A decade ago, it operated from a single site in St John’s. Now the University has a City Campus, centred in the beautifully refurbished buildings of the

former Worcester Royal Infirmary, which is home to its Institute of Enterprise and Entrepreneurs-accredited Business School, along with other striking buildings, including the multi-award winning Hive, Europe’s first fully-integrated university and public library, and the University of Worcester Arena, a beacon for inclusive sport. Work is also currently under way to develop the former County Furnishings building in Castle Street into art facilities and plans to develop new halls of residence close to the St John’s Campus.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

All of these physical developments build on the University’s ethos of inclusion, which extends beyond the physical growth to all aspects of its work, including staff recruitment.

The University has been a leader in the Higher Education sector in recruiting a higher than average proportion of women in senior roles - 61% against a national average of 29% - and the pay gap between male and female academic staff is just 0.4% compared to 9.1% sector wide.

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CYBERSECURITY

STAYING CYBER SECURE IN A CHANGING WORLD

As digital technology continues to shape the business landscape, bringing with it a wave of new opportunity and resources, these technological changes also continue to bring an alarming host of new threats.

Businesses today face a barrage of daily cyber attacks, from spam and phishing to ransomware and malware, risks that are growing at a rapid and alarming rate.

With an increasing number of high profile organisations having made headlines due to significant data breaches and security failures, many smaller businesses who previously believed they were too small to be targeted, are now realising that in reality they have never been more at risk.

We only have to look at the recent WannaCry ransomware attack to understand the significance of a cyber attack, which saw 150 countries and tens of thousands of computers and networks affected, simply because they were unpatched and exposed to the internet.

Richard Lane, Managing Director of managed services provider EBC Group comments ‘‘small businesses may think they have nothing to worry about, however these threats do not discriminate based on company size. Whether you’re an accountancy firm, manufacturer, retailer or any businesses, no matter the size or industry, you are at risk.’’ He adds ‘’what SME’s commonly fail to realise is the goldmine of customer and employee data

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they hold, from online banking credentials to social security numbers, making them an attractive target.’’

Businesses that frequently use the Internet, as part of their day-to-day operations without adequate protection will almost certainly acquire some form of malware or computer virus, with more than 317 million new pieces created last year alone. In addition, businesses that fail to address cyber security put themselves at risk of major financial loss and damage, which could prove detrimental to the stability of their operations.

As cybercrime continues to make front-page news, the fallout from such attacks as ‘WannaCry’ have left many considering the state of their own cyber security and what can be done to improve their existing systems.

Often cyber attacks are successful because businesses are using out-dated systems and processes that haven’t been updated or maintained. Too often a business will implement a ‘fit and forget’ policy, where once they have purchased anti-virus software, software patches and firewalls, they simply install and neglect. This means regular checks and updates don’t take place, and eventually programmes will stop providing the sufficient protection needed against evolving threats.

Businesses must now look to address and review their existing cyber security, via the aid of strategic security solutions if they are to remain secure and safe. A good cyber security company will help provide the correct solutions, policies and procedures to identify and reduce the risk of an attack as well as providing a Disaster

Recovery (DR) strategy.

Faisal Iqbal, Technical Director at EBC Group comments “As cyber-attacks become harder to prevent it is also important that businesses implement a robust data backup and DR solution.

A true DR solution will replicate your systems, applications and data to a secure datacentre, which means in the event of a disaster the systems can be back online quickly, with minimal disruption.”

He adds “As a total solutions provider EBC Group provide multi-layered network security and disaster recovery solutions that add that vital layer of protection to companies of any size. EBC Group partner with a number of leading global security experts, including Kaspersky Lab and WatchGuard, which allows them to provide the very latest in cyber security solutions.“ Businesses across Hereford and Worcester are realising the benefits of properly implemented and monitored cyber security solutions. Rebecca Widdowson, Managing Partner at Hallmark Hulme comments ‘Cyber security is massively important to a business like ours. We hold a lot of personal and confidential information about our clients; we also handle substantial sums of money through out our business on a daily basis. Businesses like ours are seen as a soft target to criminals. EBC Group has provided us with a series of firewalls and anti-virus protection as well as Disaster Recovery solution which means that our info and client data is much more secure and protected from cyber criminals.”

For more information about cyber security visit www.ebcgroup.co.uk/cyber-security or call 0121 585 4422

July/August 2017

CYBERSECURITY

EBC GROUP PROVIDING CUTTING EDGE CYBER SECURITY Recognising the threat posed by cyber-crime and other online threats, EBC Group has been working closely with its global Cyber Security partners such as Kaspersky Lab and Watchguard to ensure it is at the cutting edge of cyber security.

EBC Group provides the very best in IT security for businesses looking for premium IT performance in a protected, secure environment. Its cyber security adds vital layers of protection for businesses to help avoid the potential devastation of a cyber-attack. Its intrusion prevention technology provides real-time protection against network threats, in addition to offering the latest and most advanced filtering systems and anti-spam systems direct from our privately owned duel data centres, as well as the security of a full disaster recovery solution.

EBC Group’s cyber security protection includes: • Intrusion Detection; with real-time monitoring of network traffic.

• Firewalls; acting as a vital barrier which help keep harmful or destructive elements out of your network.

• Anti-Virus; preventing sophisticated viruses such as malware and ransomware from your network.

• Anti-Spam; keeping unwanted mail that can contain harmful links or attachments.

• Business Grade Wi-Fi; provides separate guest logins as well as restricting access to undesirable websites.

• Document Management System; can encrypt and protect your files and data from hackers.

• Off-site Back-ups; providing a real-time replication of your files, data and applications.

• Disaster Recovery; a solution which ensures businesses critical functions can be restored and run with minimal disruption.

Faisal Iqbal, Technical Director at EBC Group commented “We recommend that all businesses perform a check as to what the potential vulnerabilities might be in their current IT infrastructure and systems.

If you are unsure whether your business is cyber secure you should ask an accredited IT provider to perform the check on your behalf” EBC Group is offering a free cyber security audit to all Chamber members. Register at www.ebcgroup.co.uk/chamber-review

HOW DO YOU KNOW IF YOU’RE CYBER SECURE? EBC Group provides the very best in IT security for businesses looking for premium IT performance in a protected, secure environment. Our Cyber Security and Disaster Recovery solutions add vital layers of protection.

If you are unsure whether your business is secure from Cyber Crime, register for a cyber security review.

Free for all Chamber members.

Register at: www.ebcgroup.co.uk/chamber-cyber

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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CYBERSECURITY

CYBER ATTACKS - IS THERE ANYTHING YOU CAN DO? You can’t turn on the TV, pick-up a newspaper, or read a social media post without stumbling across a story involving a data breach of some kind. The sad state of affairs is that malicious attacks on computers, networks, and increasingly, mobile devices, are becoming far too common.

You may think that it is just big businesses that are being targeted, but statistics compiled for gov.uk show that over the last 12 months more than half of all small to medium-size businesses (1-250 employees) had cyber security breaches or attacks, and over a third of these stated the breaches stopped staff carrying out their day-to-day work.

We cannot stress enough the importance of doing everything you can to prevent this from happening to your business.

But, should the worst happen, we also encourage you to ensure you have adequate systems in place to restore any potential lost data.

Here are some things you can do in order to help reduce the likelihood of an attack: Antivirus - at the very least, you should have an antivirus product installed on your devices. As for which product to use, there’s not really a right or wrong answer.

There are a lot of free products available, but obviously their functionality can be somewhat limited. For our own customers we recommend Kaspersky as it covers everything well and doesn’t impact on performance. Once antivirus is installed you need to ensure it is updated. New threats are being created all of the time

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and so it is imperative that the product is kept up-to-date in order to offer the best level of protection.

Program updates - ensure you regularly update your programs when patches or fixes are released. Security issues are constantly being found in programs that we use every day. It is also worth making sure, if you are a Windows user, that Automatic Updates are turned on.

This way if any vulnerabilities are found within the software, fixes are automatically applied.

Passwords - passwords can be a real pain, and unfortunately a lot of people are quite lazy when it comes to their creation. ‘1234’, ‘password’ and ‘qwerty’ are always in the top 10 most used lists each year! Not only are people using weak passwords, they are also using them on more than one site. We are constantly reading about different sites being hacked, so if you are using the same password across multiple sites it only takes one of those sites to be compromised to make your personal information potentially vulnerable.

Business One specialists and were founded in 2001” becomes “IaSAPB1S&wfi2001”.

That may look impossible to remember by the letters, numbers and symbols, but if you type them as you say the phrase (not out loud!) then eventually it becomes very easy. Try it with something more personal to you, based on a team you support, a film or television programme you like or any other sentence you find memorable.

The trick then is to create these types of passwords for every site you use.

Of course, this may then become complicated, but luckily help is at hand in the form of password managers. Password managers, such as LastPass, assist in generating, storing, and retrieving complex passwords from an encrypted database.

You create one master password and the program then creates individual passwords for all of the other sites you use.

If you have any questions, or would like to discuss any points raised in this article, please call us on 01905 758900 or email security@integratech.co.uk.

So what can we do in order to create strong, memorable passwords? A good method is to use a sentence or “pass phrase”. For example: “Integratech are SAP

July/August 2017

CYBERSECURITY

CYBER SECURITY SUPPORT FOR WORCESTERSHIRE BUSINESSES After yet more cyber security incidents hit the news recently, the WannaCry Cryptolocker worm, a Worcestershire based Software & Cyber Security business can help your company stay out of the news.

The borwell team, in a consortium with the University of Worcester and the National Cyber Skills Centre, has been appointed by Worcestershire County Council to deliver a programme of work, part funded by the European Regional Development Fund, County and District Councils.

The consortium offers a cyber security ‘assist’ to businesses, with the aim of improving their cyber security. This

courses for business owners and staff at all levels–from board room to server room.

A match funded grant of up to £20,000 is also available for follow-on or specific projects or needs.

provides a minimum number of hours of targeted support.

Many businesses have already signed up.

To enrol please contact the Worcestershire Business Central team on 01905 677888 or email info@business-central.co.uk

The assist can include security testing on the business—a penetration test, vulnerability scans—to check the servers, PCs and laptops are all up-to-date, testing on the external facing services, and also a test on the website to check that hackers have no pathway in, and have not been in already.

The NCSC provides a wide range of non-technical and technical training

Be Cyber Secure and Grow Your Business

Would your business survive a cyber security attack?

75% of SME’s suffered a security breach in 2015 * Is poor cyber security preventing your business growth?

The Be Cyber Secure Programme helps Worcestershire SME’s protect and improve their cyber security, enable business growth and achieve cyber certification through free specialist advice and diagnostics provided by borwell Ltd, secure software experts. part of the government-supported growth hub network

Be Cyber Secure A5 Postcard.indd 1

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

05/05/2017 18:14

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CYBERSECURITY

WHY A STRONG RISK CULTURE IS SO IMPORTANT FOR BUSINESSES In an age when businesses face so many threats, a culture which advocates strong yet sensible risk management within organisations is becoming increasingly important.

That is the message from Alan Stenhouse, from AST Risk Consultancy & Training Services Ltd. Alan says that all companies have to take risk in order to grow but the key is having a culture in which the level of risk that is acceptable is understood and where all staff are equally responsible for managing it.

He said: “All organisations need to take risks to achieve their objectives. Those that manage the risks well stand to achieve great benefits but organisations with inappropriate risk cultures can find themselves allowing activities that are at odds with the ethos of the business.

“At best a poor strategy will hamper

business performance, at worst it will lead to serious reputational and financial damage. Poor risk cultures are frequently found at the root of organisational scandals and collapses.

“Risk management needs to run throughout the company but it starts at the top with a strong lead from the board and senior management.

“Key to a good risk culture is that information flows constantly both ‘up and down’ the organisation, event reporting and whistle-blowing are encouraged and everyone seeks to learn from mistakes/ near misses without fear of blame.

“However, there still has to be a strong sense of accountability. Appropriate risk-taking behaviours should be rewarded and encouraged with inappropriate behaviours challenged and addressed.

How would you describe the Risk culture in your organisation? Does this need to change to provide a greater chance of success?

Don’t delay, contact AST Risk Consultancy & Training Services for support now.

Alan can be contacted at Web: www.astriskconsultancy.com E mail: as@astriskconsultancy.com Tel: 07969-050393

“Look at incidents where things went badly wrong and you will usually find that this kind of proactive risk culture did not exist within the organisation involved.”

WHAT IS CYBER INSURANCE? Nearly every business is reliant upon technology and data but this makes us vulnerable. Traditional insurance might cover hardware against fire, flood or theft but it won’t cover what is really vital if your systems are breached or data is lost.

Clearly prevention is important, so good cyber security, staff training and accreditations such as Cyber Essentials are crucial. But when things go wrong, insurance should be there to minimise the costs and disruption. This is why cyber insurance is the fastest growing class of insurance.

A good cyber policy will cover the costs of both your own losses and third party losses that you may be held responsible for. It will also cover accidental incidents as well as deliberate breaches, be they caused by your own staff or outsiders.

Duncan Sutcliffe, director, Sutcliffe & Co, explains

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A comprehensive cyber policy will do so much more than present you with a cheque in the event of an incident: it will provide a comprehensive crisis management service including technical and forensic specialists to restore systems and data; legal experts to navigate

compliance and disputes; PR consultants to minimise reputational damage; pay fines and penalties; cover defence costs and damages.

Without cyber insurance you would be looking at hiring the equivalent specialists at costs in excess of £500 p/hr each. That is before you even consider the length of time you could be out of action, the reputational harm and the other costs and damages you could face. And don’t think your business is not at risk: if you use computers, email or websites then you are vulnerable.

Sutcliffe & Co is an independent insurance broker specialising in business, professional and private clients’ insurance as well as providing assistance with wider risk management.

For advice or a quote call: 01905 21681 or email enquiries@sutcliffeinsurance.co.uk

July/August 2017

CYBERSECURITY

DIY OR HIRE AN EXPERT? For any job out there, you always have two options: do it yourself or hire an expert.

Sometimes, the task at hand is so easy or takes so little time, that you just don’t think to hire an expert—making a cup of tea on a morning, for example. But other days, you’re running late or forgot to buy milk, so you nip into the nearest coffee shop and ask an expert to do it for you.

Other tasks, of course, are complicated or time consuming enough that your first thought is to hire someone else to do it.

Maybe you need to replace the glass in your windscreen or want to add a patio to your garden. Either way, you’re probably going to hire (or at least consult) an expert.

The reason is two-fold: 1) the time, 2) the learning curve.

If something is complicated, you need to factor in the amount of time, energy, and expense it will take you to learn enough to be able to do it yourself.

Similarly, if a job is fairly involved, it will like take up a fair amount of your time, which you’re going to have to pay for anyway—either in time off work or in your leisure time.

Another reason, of course, is the experience and expertise an expert brings to the task. They will not only have the tools and knowledge to do it, but they’ve done it enough times that the quality of

the finished product will be higher and they’re less likely to make costly mistakes.

So we hire experts to do these complicated and involved jobs. Because you have to pay a price whether you do it or they do…and they’ll be faster and make fewer mistakes.

Let’s go back to the idea of putting in a new patio.

If you do it yourself, you’ve got to buy all the tools and supplies, watch some YouTube videos, read a few articles, and then spend a whole weekend actually doing it. The finished product looks great, but there are a few bits you had to re-do after finding the best technique.

Alternatively, if you hire some experts to do it, the outlay cost is probably higher, but they bring all the tools and supplies, as well as the experience of having installed about 10 patios over the last year. The big day comes and you get to spend the weekend out and about, returning just in time to see a finished patio looking great.

There are pros and cons to both. When you DIY, you learn a lot about the process, maybe even enough to do it again down the road or fix any little errors that crop up over the coming years. When you pay for an expert, you may not learn as much, but the finished product is more stable and less likely to have any issues in the future.

When it comes to the customisation of our customers’ OpenCRM system, we tend to have three types of projects.

and getting everyone trained up on it.

They will rely on our knowledgebase and asking questions of our support team.

Type 2s will do much of the customisation themselves, but will do so after paying for a few training sessions and a couple hand-holding sessions to get them feeling confident enough to do so.

Type 3s on the other hand, choose to pay us to customise their system and train their staff. They may want to know how the customisation was done, but really they just want to get on with their normal day job and leave the configuration to our experts.

All three types end up with a finished product that works for their business and have a similar success rate. They’ve all had to pay some cost, whether it is their own time, our project management rates, or a combination of both.

It comes back to that idea of DIY vs expert—there’s a cost either way and it should always be your decision about which you prefer to pay.

To talk to a member of the OpenCRM team about how CRM software can benefit your brand, just call 01748 473000 or visit the website: www.opencrm.co.uk Graham Anderson, is the CEO and founder of OpenCRM, one of the UK’s leading customer relationship management systems.

Type 1s want to go it alone, setting up the system, organising the implementation,

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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INTERNATIONALTRADE

EXPORT BOOM SET FOR 2017 question we need to know is how many of these companies are contemplating export for the first time and how many need help.

Those exporters who are more established and are already trading around the globe need to be preparing for scenarios on post Brexit trade and looking for where new markets may bring faster results for international growth.

Companies were initially spooked by Brexit and feared that investment would plunge, but growth was supported by strong consumer spending last year.

Economists at the EY Item Club believe the economy will grow by 1.8% this year, in line with 2016’s expansion. That is a big improvement from the 1.3% growth it previously forecast, with rising exports and a strong global economy driving the upgrade.

By Linda Smith, Director of International Trade at Herefordshire & Worcestershire Chamber of Commerce Britain is on the verge of an export and spending boom as economists rule out the likelihood of a slowdown this year. Strong global growth combined with the weak pound is expected to send overseas sales soaring, giving businesses the confidence to ramp up investment.

As the Director of International Trade here at the Chamber representing Herefordshire and Worcestershire businesses, the main

For those looking to export for the fist time, Trade Missions are a good way to explore new geographies and the potential to diversify into new sectors. The risk is lowered using this immersion into a market with experts, local contacts and introductions which are both credible and supported by the Department for International Trade. Seminars, events and training are all available at a very local level and there are many ways any size of business can take advantage of this knowledge network.

Businesses will need to invest in export capacity and in UK supply chains to keep growth going, as well as investing in skills to cope with fewer EU migrants post-Brexit.

BOOST YOUR SKILLS! Don’t miss the opportunity to access vital exporting information at our upcoming Masterclasses:

Ecommerce for International Trade Wednesday 23 August 9.00am-1.00pm Hereford Business Solutions Centre

International Exhibitions Skills Tuesday 18 July 9.30am-4.30pm Hereford Business Solutions Centre

How to Win Business in International Markets Thursday 24 August 9.30am-4.30pm Open Space Rooms, Malvern

Web Strategies for Export Thursday 20 July 9.00am-1.00pm Hereford Business Solutions Centre Business Culture in Germany Tuesday 25 July – 9.00am-1.00pm KPMG, Birmingham

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For full details and to book your free place for one of these events, visit bit.ly/dit-masterclasses

Martin Richards and Andrew Perkins, Xitek, with Mats Karlsson, Stage Smarts

XITEK CELEBRATE PARTNERSHIP WITH STAGE SMARTS Malvern based electronic engineering design and manufacturing specialists Xitek Limited recently attended the Frankfurt Pro-Light and Sound exhibition to witness the official launch of a new product developed by the Swedish company Stage Smarts.

Stage Smarts are specialists in the power distribution industry and in particular event lighting. The Smart PDU product boasts innovative electronics and communications capabilities set to provide new standards in functionality, reliability and safety within the lighting industry.

Xitek were responsible for the design of all electronics inside the Smart PDU along with communications electronics enabling networking and diagnostics.

This collaboration is another export success story for Xitek, after 12 months of intensive development and testing, and will add to the ever growing list of customers both home and abroad.

The event resulted in several orders being placed and distributors being signed for Stage Smarts to market their product on a global scale. www.xitek.co.uk

July/August 2017

INTERNATIONALTRADE

CYBER SECURITY FIRMS HOST US DELEGATION Cyber security companies and universities from across the Midlands have hosted a five-day delegation from the US. Companies from Maryland visited the region to learn more about business opportunities available between the two areas.

US business delegates were welcomed by companies and representatives from the Midlands Engine at Info Security Europe 2017, which attracted more than 10,000 visitors. US and UK business figures then met again at two ‘New Horizon’ business events at Stanbrook Abbey and at QinetiQ in Malvern.

Clive Goodwin of ‘Jam Sandwich’, collecting the award for the design of Optimec’s is 830 product

SMALL BUSINESS WITH BIG TECHNOLOGY CREATES EXPORT GROWTH Malvern technology business, Optimec, is celebrating a 50% increase in turnover following the launch of the Optimec is 830, which has been recognised with the national People’s Choice Award.

The is830 introduces market-leading technology into the contact lens manufacturing industry, delivering improved functionality and usability.

The instrument is a breakthrough for the industry and, moreover, has already opened up new markets which are leading to increased sales revenue for the business.

Colin Richards, Director at Optimec, said: “The Optimec is830 is the result of a highly successful award-winning KTP (Knowledge Transfer Partnership) with Aston University. The Project Associate, Dr. Ben Coldrick, now Head of Technical Development at Optimec, developed the instrument over the course of his

two-and-a-half-year placement, supported

by Optimec’s own team and outsourced expertise from product designer Clive Goodwin and Ellis Pitt from the Design Council.”

Optimec have always sold globally, but the innovative world beating development and success of the is830 is an enormous achievement for the small business. Since launching the product at the beginning of Q2 2016, Optimec has diversified across its sector and installed instruments in the UK, Europe, Japan and the USA. The instrument has also enabled the company to assist academics and researchers based at Universities in the US and the UK, as well as the Netherlands and Italy.

Colin said: “The success of the is830 follows substantial research at several International Market Conferences, close collaboration with key industry players and valuable support from the local Department for International Trade team.

It is a breakthrough for the contact lens manufacturing industry and is opening doors for Optimec with both new and existing customers.” www.optimec.com/is830

To find out more about exporting and to access support to help you sell abroad, visit www.great.gov.uk. To contact the local International Trade team for Herefordshire and Worcestershire, call 01905 673 600. Alternatively, drop in to the Hereford Business Solutions Centre between 10.00am-2.00pm every Wednesday to talk to an Advisor – contact alison.avery@mobile.trade.gov.uk.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

The US delegation’s visit follows the success of last year’s cyber trade mission to Maryland. Worcestershire Local Enterprise Partnership (LEP), Marches LEP and Hereford Enterprise Zone hosted the return mission from Baltimore, Maryland, in partnership with the Department for International Trade and Herefordshire & Worcestershire Chamber of Commerce.

Linda Smith, Director of International Trade at the Chamber, said: “Over the last few days we have been able to promote the large number of investment opportunities currently available in the Midlands’ world-leading cyber sector.

These delegations are building long-lasting relationships between the Midlands and the US.”

MIDLANDS ENGINE: MARKET VISITS PROGRAMME Businesses have the opportunity to express their interest in one of five market visits that form the core of the Midlands Engine programme for 2017/18. Each focuses on key target markets and sectors of strength from the region. Locations include New York, Cologne, Shanghai, Dubai and New Delhi, focussing on Engineering, Retail, Food & Drink and Healthcare.

To find out more and register your interest, visit www.hwchamber.co.uk/midlandsengine-visits

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VISITWORCESTERSHIRE

www.visitworcestershire.org

RUN FOR THE HILLS WITH MORGAN MOTORS Run For The Hills, Morgan’s main event for 2017, promises a memorable weekend of entertainment for all the family.

The Home of the Sauce

Join thousands of owners and fans from around the world on the 26th & 27th of August 2017 at the Malvern Three Counties Showground for Morgan Run For The Hills. Held in association with the Morgan Sports Car Club, Run For The Hills is the main Morgan event for 2017.

Enjoy an action packed schedule of entertainment and attractions throughout the weekend, and feast your eyes on what promises to be the biggest gathering of Morgan cars since the centenary celebrations back in 2009. There’s an exciting line-up of attractions across the weekend including a spectacular English Symphony Orchestra concert, aerobatic display, stunt display, live motorsport, artisan crafts and free funfair. In addition to all of that, we’re delighted to announce

TIC LAUNCHES NEW PRODUCTS

that Under 16s go free, making Run For The Hills 2017 the perfect event for the whole family!

A range of ticket and accommodation packages are available including single day tickets, gala dinner tickets, weekend tickets and concert tickets. www.morgan-motor.co.uk/run-hills-2017

Worcester Tourist Information Centre has a fantastic unique new gift range.

The design has been inspired by our world famous Worcestershire Sauce which is made in the UK. The products include bags, mugs and fridge magnets and the distinctive design is proving very popular. Sold exclusively at the TIC, visitors have been drawn to the eye-catching colours and unique designs.

Worcester TIC is open Monday – Friday 9.30am – 5.00pm, Saturday & Bank Holidays 10.00am – 4.00pm.

NEW VISITOR EXPERIENCE WORCESTER STANDS TALL AT THE COMMANDERY Wild in Art and St Richard’s Hospice want to ensure ‘Worcester Stands Tall’ in 2018 by placing a number of decorated giraffe sculptures around the city. Aiming to raise valuable funds for St Richard’s Hospice, there is a call out for sponsors and local businesses to get involved and support the project. From sponsoring a giraffe to leaflet printing, there are many ways to get involved. Local artists will be invited to create designs which will be chosen by sponsors for their giraffe.

The Commandery in Worcester will be opening an interactive new visitor experience on Saturday 29 July 2017.

Dedicated to telling Worcester’s unique Civil War story, visitors will be immersed in the momentous build-up to the Battle of Worcester in 1651, when The Commandery became the Royalist battle headquarters, and witnessed the dramatic defeat of Charles II’s army at the hands of Oliver Cromwell’s Parliamentarians.

Civil War City Trails will enable tourists to discover how Worcester’s remarkable Civil War story has left its mark across the whole city.

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The exciting development has been made possible thanks to a major investment by Worcester City Council as well as funding from the Heritage Lottery Fund, Arts Council England and Worcestershire County Council.

Civil War Trails begins on Saturday 29 July

The new experience opens on Saturday 29th July 2017 and will be open

For more information please go to www.museumsworcestershire.gov.uk

Tuesday – Saturday (10.00am–5.00pm) and Sundays (1.30–5.00pm).

Due to go on display in Worcester from 9 July – 16 September 2018, previous Wild in Art displays in other cities have benefitted from increased visitor numbers and spend during the display. At the end of the exhibition the giraffes will be auctioned off in aid of St Richard’s Hospice.

To find out more about how you can be involved visit www.worcesterstandstall.co.uk

July/August 2017

VISITHEREFORDSHIRE

www.visitherefordshire.co.uk

TOURISM AWARDS LAUNCHED FOR 2017 The Visit Herefordshire Awards for Excellence have launched for 2017. Jointly hosted with Visit Worcestershire, the awards aim to highlight the best tourism businesses across the two counties. Shortlisted finalists will be put through to the VisitEngland Awards for Excellence of that category and may be shortlisted for their awards.

Restaurateur and food writer Bill Sewell

‘BILL’S KITCHEN’: A RECIPE FOR SUCCESS 2017 has been a busy year for restaurateur and food writer Bill Sewell, owner of the acclaimed Café@AllSaints in Hereford’s High Street. Throughout May he embarked on an online crowdfunding campaign to self-publish ‘Bill’s Kitchen’, a collection of over 120 of his ‘greatest hits’ recipes from a lifetime in food. Bill’s previous two books feature vegetarian recipes from his award-winning London restaurant ‘The Place Below’ and both remain best sellers today.

“Publishing via crowd-funding has been a liberating and exciting experience” says Bill, “allowing me full creative control.

The finished result will be a beautifully printed hardback book with gorgeous

photography, elegant typesetting and packed full of our amazing Herefordshire produce”. Bill’s concept has proved to be very popular, exceeding its 100% funding target in just two weeks online and attracting over 340 enthusiastic backers from around the world. “I was delighted to be awarded an official ‘Project we love’ by the crowdfunding site ‘Kickstarter’, as their second most funded UK cook book project” says Bill.

‘Bill’s Kitchen’ can be ordered via his website, www.billscafes.co.uk, or you can explore it on Instagram (bills.kitchen.cookbook) or Twitter @billsewellsfood.

MONTY DON NEW PATRON OF HEREFORDSHIRE WILDLIFE TRUST The celebrated gardener, writer and presenter, Monty Don, joins Herefordshire Wildlife Trust as its new patron, supporting their work across the county.

Monty is perhaps best known for presenting the BBC flagship programme Gardeners’ World, much of which is filmed at his garden Longmeadow in Herefordshire, which includes a dedicated wildlife garden. Monty commented: “I am delighted and honoured to become Patron of the Herefordshire Wildlife Trust and wholeheartedly support their excellent work conserving and celebrating Herefordshire’s astonishingly rich and varied wildlife.”

Herefordshire Wildlife Trust’s Chief Executive, Evan Bowen-Jones, commented: “It is a real honour that Monty has agreed to support us. His work promoting wildlife gardening, landscape, traditional crafts and the effect that nature can have on our

This year we have 11 categories, splitting the Best Food Producer category to include a separate Best Drinks Producer category. Finalists are invited to the Awards Ceremony which will take place on Thursday 21 September at Malvern Theatre.

Anna Pearson Gregory of Monnington House, Winner of Best Self Catering 2016, said: "It is great the industry has recognised our hard work. Herefordshire is a wonderful county to visit - there are so many activities available nearby and of course the food is superb which helps enormously!”

To view the finalists visit www.visitherefordshire.co.uk/awards or www.visitworcestershire.org/awards

REFRESHED LOOK FOR CIDER ROUTE WEBSITE The Visit Herefordshire Cider Route website has re-launched with a fresh and up-to-date look. Promoting cider producers across Herefordshire, the cider route website is complemented with a leaflet to attract visitors to the area. Built by Herefordshire marketing agency Two Boiled Eggs, the new website allows visitors to find out more about one of Herefordshire’s greatest products. www.ciderroute.co.uk

Monty Don is best known for presenting Gardeners’ World

well-being, is very much in keeping with our own ethos. Gardens are where many people have their first encounters with wildlife and they can also provide perfect habitats for much of our wildlife from bees to hedgehogs.”

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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WORCESTERSHIREBUSINESSCENTRAL

www.business-central.co.uk

Justin Neale - Owner of JN IT Consultancy, and Phoebe Dawson - Growth Hub Manager

WBC TEAMS UP WITH START-UP JN IT CONSULTANCY PROTOTYPE KICKSTARTS AN EXCITING FUTURE FOR IQHQ IQHQ is an SME in Malvern which supports the defence communications, intelligence, surveillance and security markets.

Founded by Neil Bourhill in 2010, the business is now firmly planting its own footsteps in the local and national Defence and Security industry.

Since the company’s inception it has seen continued success. Already the company has successfully received a number of grants to accelerate its development, one of these being the Proof of Concept Fund, introduced

by Worcestershire Business Central.

The fund exists to support SMEs to investigate, advance, commercialise and protect early stage innovative business ideas, providing up to 50% of the total cost of a project to a maximum contribution of £30,000. In 2016, IQHQ were successful in their application, receiving £20,000 to develop a prototype of the Nano, the smallest radio produced by the company.

Neil said: “The response we have had for the prototype has been amazing. The

development has led to a new contract which has kick-started a new phase for the business as we move from research into manufacturing. To support our growth, we will also be able to employ two design engineers and two high-tech manufacturers going forward.”

To meet the demand, the company are now turning their current building into a manufacturing unit and are moving into an additional building on Malvern Hills Science Park. Complete with a presentation room for demonstrations, this new building will become the face of the company.

IQHQ have exhibited at four Defence and Security shows this year. A recent show saw the company give away 120 business cards and 110 brochures. The team received 40 business cards from potential customers and made some strong leads.

Neil commented: “Worcestershire Business Central has been an important partner in IQHQ’s growth, enabling us to discuss business development, signposting us towards upcoming grants and introducing us to strategic contacts. WBC has also promoted personal development opportunities as we look forward to an exciting new stage in the business.”

To find out more about how Worcestershire Business Central can support your business, visit www.business-central.co.uk or contact the team today: info@business-central.co.uk, 01905 677 888.

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Worcestershire Business Central have teamed up with Justin Neale, owner of Worcestershire based start-up JN IT Consultancy Limited, to help with customising their database systems and producing partner and contract outputs.

Justin has many years’ experience managing and customising Microsoft Dynamics CRM and has worked with Growth Hub Manager Phoebe Dawson to ensure all contract requirements are recorded and categorised to provide efficient and productive ways of working.

Justin said: “I am very proud to be working with Worcestershire Business Central, and through liaison with the team and relating their needs to IT system customisations, we are close to providing fully automated reports for all contract outputs, saving days of time each month without the need for manual reports and reconciliation.”

Phoebe added: “With such a diverse range of services and referral mechanisms in place, we needed a robust industry standard system, yet one that was bespoke to our needs. The customised systems are flexible and allow for changes to be made easily as the organisation’s requirements change and grow. It’s great to be working with a start-up company, creating and developing Worcestershire business partnerships and economic growth in the area.” www.jnit.co.uk

July/August 2017

Worcestershire Business Central Starting

Growing

Running

Funding

Meet the Team Worcestershire Business Central, part of the government-supported Growth Hub network, brings all aspects of business support into one place Our dedicated team are here to help you access and ďŹ nd the help you need, be it: Starting, growing, running, or funding your business

Meet the Team

With access to a helpline, website, business events calendar, and one-to-one sector focused support and guidance, we can offer free support at any stage of your business journey

Contact our team today on 01905 677888 or email info@business-central.co.uk

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Our experienced team of advisors are always on-hand to offer unbiased advice and guidance on a wide range of financial and business matters, ensuring we secure the best long term option for your business.

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21/02/2017 16:22

March/April 2017 July/August

CONFERENCEWORCESTERSHIRE

BUSINESSNEWS

Head of Marketing, Victoria Billings, presenting a cheque to Jon Cottrell, West Midlands Air Ambulance

WORCESTER’S HIGH FLYING DONATION EXCLUSIVE COUNTRYSIDE VENUE AVAILABLE FOR EVENTS Manor Hill House is a contemporary property set in the heart of beautiful countryside in North Worcestershire.

Available on an exclusive hire basis, Manor Hill House provides a welcoming venue that is easily accessible to all.

The layout of Manor Hill provides flexibility of use, offering complete privacy by being set in its own gardens and surrounded by traditional fields and woodlands. Fostering Agency Children Always First began using the venue for training days, and has continued with their bookings through to 2018.

Following a year of fundraising events, Worcester Bosch is happy to announce the results for the group’s latest charity donation.

The employees from the company pledged their support for the Midlands Air Ambulance in 2015 and are now delighted to announce that they have raised a total of £13,500 for this worthy cause.

The year was off to a flying start with associates from the leading heating and hot water manufacturer taking part in a sponsored bike ride between the two manufacturing plants in Worcester and Clay Cross, Derbyshire. The fun continued throughout the year with a range of moneymaking activities such as dress down days and bake sales.

Victoria Billings, Head of Marketing at Worcester, Bosch Group, added: “When we found out that the lifesaving service provided by the Midlands Air Ambulance is run purely on donations from the public and businesses, we knew it was something we had to get involved in.” www.worcester-bosch.co.uk

The exclusive use of the venue means privacy in dedicated training areas, breakout rooms and a relaxed refreshment area to fit the requirements of all events.

Manor Hill House is located three miles from Junction 5 of the M5, making the venue easily accessible for conferences, events and training days, with excellent facilities at a competitive rate. www.manorhillhouse.co.uk

Richard Lane and John Hastings

HOST WITH WORCESTERSHIRE COUNTY CRICKET CLUB

EBC RENEW SPONSORSHIP WITH WORCESTERSHIRE COUNTY CRICKET CLUB

Worcestershire County Cricket Club offers four luxurious suites across the venue which can accommodate between 2-200 delegates.

EBC Group are proud to have renewed their sponsorship with Worcestershire County Cricket Club as an Official Shirt Sponsor for the Natwest Blast T20 and one-day games for the 2017 season.

All suites include full, complimentary on-site parking, WIFI and full AV equipment.

The brand new DDR packages at New Road are perfect for your events, training days and conferences with an in-house Events Team on-hand to help. Tailor your event to your exact requirements with fantastic catering options and beautiful views of the countryside. www.wccc.co.uk

Jon Graham, Managing Director for Worcestershire CCC, said: “EBC Group have been involved with us for some time now as our official telephony and print partner, and this is yet another example of a major local business increasing their level of engagement with us.’’

Richard Lane, Managing Director of EBC Group, said: “We’re proud to be chosen as an Official Shirt Sponsor of Worcestershire Rapids and look forward to providing them on-going support.’’

Fans who visited New Road last summer will also be aware that EBC Group are official sponsors of Rapids Man of the Match, which will once again see fans voting for their best player this season. www.ebcgroup.co.uk

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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MEMBERSSERVICES

Print Strategy Europe is a high quality printing company based in Droitwich

PRINT STRATEGY EUROPE, PATRON MEMBER AT H & W CHAMBER, SHARE THEIR EXPERIENCE OF USING MONEYCORP “As a company new to invoicing in Euro’s, we have been delighted with the service that we have received from Moneycorp.

We work on 30 day payment terms with our customers, which means we have often found that the difference in the rates from invoicing to receiving funds has resulted in a reduction of funds received

due to market movements. Moneycorp have enabled us to lock in our rates so we know exactly the amount we will receive once payments have been made.

The online platform is very easy to use and gives us full control over our international payments. They also have a local point of

contact in Andy Medler who is able to pop and see us as and when we require which is a service that is not available from other FX companies or banks and has been very useful when getting things off the ground.

I would highly recommend Moneycorp to all fellow Chamber members.”

HELPING CHAMBER MEMBERS GROW THEIR INTERNATIONAL BUSINESS SAVING MONEY – HAYLOFT PLANTS, BASED IN PERSHORE, DESCRIBE THEIR EXPERIENCE OF USING MONEYCORP “Hayloft Plants has been using Moneycorp for several months now, and have found the system very smooth and easy to use. We traditionally used our bank, and have saved a considerable amount of money since switching to Moneycorp, not only in the rates we receive but also the transaction fee.

The transition from using our bank to Moneycorp was very straight forward, and has helped smooth out the process

of making international payments. Andy Medler, who is the local point of contact for Moneycorp also visited our premises on several occasions, and ran through the trading platform to ensure we knew how everything works. Having a local point of contact is fantastic, as this is not something that your bank gives you access to anymore. As a Chamber service, we would encourage any members who trade internationally to look to use the Chamber FX service by Moneycorp.”

Through the buying power of the British Chambers of Commerce, members can benefit from moneycorp’s leading Foreign Exchange and International Payments Service with exclusive discounts and services. If you have international payment requirements, Moneycorp can help you save hundreds, thousands, even tens of thousands every year.

Key benefits of using moneycorp include bank-beating exchange rates, expert guidance at the end of the phone, fast online transfers and safeguarded client funds. Members will also benefit from a free foreign exchange health check, low transfer fees and free account opening.

FIND OUT MORE If you are a member of Herefordshire & Worcestershire Chamber of Commerce please contact MoneyCorp direct.

Tel: 0800 710 1040; Email: Andy.Medler@moneycorp.com Web: www.moneycorp.com/chamberfx

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July/August 2017

ADVERTORIALFEATURE

SINGLE DOSE RADIOTHERAPY AVAILABLE tissue and areas, such as heart, lungs and ribs, avoid any dosage.

Women with early-stage breast cancer can now undergo a single radiotherapy treatment immediately after surgery, which could take away the need for a daily course of radiotherapy in the weeks after their operation.

Once the tumour has been removed a specially designed balloon-like applicator is placed into the part of the breast where the tumour had been along with a small shield that prevents the spread of radiation. The radiation is then delivered in as little as 10 minutes and the operation finished off as normal. That means when the patient wakes up from their surgery their radiotherapy treatment has been completed.”

Suitable for women aged 50 years or older with early stage breast cancer and tumours no more than 3cm in size, single dose intraoperative radiotherapy (SD-IORT) is carried out while the patient is still under anaesthetic following the removal of the tumour.

The procedure is being carried out at Spire South Bank Hospital where Consultant Breast Surgeon Mr Steven Thrush explained that studies of 3,500 women showed the recurrence of breast cancer following SD-IROT was not inferior to a course of conventional External Beam Radiotherapy (EBRT).

Mr Steven Thrush

He said: “The technique involves a machine using a miniaturised X-ray tube that delivers a single, concentrated dose of radiotherapy exactly where the tumour has just been removed.

“This means that only the ‘tumour bed’ and a small amount of tissue will be subjected to the radiation, while other

One patient who received the treatment said: “I feel very grateful that I was able to have SD-IORT and that no further radiation was required. It meant that I could put an end point to my treatment as soon as the operation was over.

I think it would have been much more difficult for myself and my family if I had to go through daily hospital visits for my radiotherapy treatment. Three weeks after the operation I felt well enough to go to Cornwall for a fortnight’s holiday.”

Spire South Bank Hospital offers innovative treatment for early stage breast cancer Women with early-stage breast cancer can now undergo a single radiotherapy treatment immediately after surgery, which could take away the need for a daily course of radiotherapy in the weeks after their operation.

The technique can be suitable for women aged 50 years or older with early stage breast cancer and small tumours.

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Treatment administered by a Consultant Breast Surgeon Surgery and radiotherapy in just one day Reduces exposure of surrounding normal tissue to radiation dose Provides better cosmetic results For most patients, SD-IORT eliminates the need for post-operative radiotherapy • Offers improved quality of life and convenience compared to post-operative radiotherapy

The Breast Care Centre at Spire South Bank Hospital offers fast access to consultations with no GP referral required.

Enquiries:

01905 362252

www.spiresouthbank.com cservice-sb@spirehealthcare.com ONE DOSE | ONE TREATMENT | ONE DAY

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

047

CHARITYNEWS

JO BRAND RAISES £9,700 FOR MEGAN BAKER HOUSE Jo Brand at the Courtyard Theatre

Megan Baker House patron Jo Brand raised an incredible £9,700 for the charity through her comedy evening with the Courtyard Theatre in May, which she is also a patron of.

Jo said: “It’s no secret that I’ve always had a soft spot for Herefordshire...I’m also patron of several charities in your lovely county, including Megan Baker House (MBH) which does amazing work for children and adults with motor disabilities and The Courtyard – a top example of a

thriving regional arts centre doing loads of community projects.

I’ve been proud to support both charities for many years now...thank you to everyone who came to see me”. www.meganbakerhouse.org.uk

TEAM WINSTED SMASH TARGET IN BLOODWISE FUN RUN Following a diagnosis of a colleague with Acute Lymphoblastic Leukaemia (ALL), work mates from Bromsgrove based Winsted Limited ran the 5km Bromsgrove Fun Run in aid of Bloodwise.

Nine colleagues from Winsted completed the run and to date have raised a staggering £1,000, with monies still rolling in.

Winsted’s General Manger, Terry Shough said “It was a tough challenge, but well worth it and we are delighted that we have managed to smash our target to support such a worthy cause.

This year’s event attracted more than 500 runners, with all money raised helping to fund Bloodwise’s life-saving

Nine colleagues from Winsted completed the Bromsgrove Fun Run

research into blood cancer. The charity is expecting to exceed last year’s fundraising figure of £21,000, bringing it closer to its £1million 30-year target.” www.winsted.com

TIMELY LAUNCH OF “WORKING FOR CARERS” Worcestershire Association of Carers (WAC) is supporting employers through their “Working For Carers” membership scheme.

The county is set to enjoy substantial economic growth over the next five years and it is estimated that 30,000 people in Worcestershire combine working with a caring role, often at the peak of their careers. Retention of this skilled workforce is therefore vital, if businesses are to benefit.

Supporting Working Carers: The Benefits to Families, Business and the Economy,

048

found that businesses which promote “carer-friendly” policies benefitted from staff retention, reduced absenteeism and increased productivity. The Working For Carers membership scheme includes online staff training and resources, networking opportunities and specialist support.

For more information please email vturner@carersworcs.org.uk www.carersworcs.org.uk

John Painter and Onside Advocacy Chief Executive, Kate Harvey

CB, CHARTERED ACCOUNTANTS ANNOUNCE CHARITY PARTNER CB, Chartered Accountants has launched a year-long fund-raising campaign for Worcester-based charity, Onside Advocacy.

The firm has already raised £150 for the charity through a raffle which took place at the Chamber Business Expo in March. Other events planned include the firm’s annual Golf Day, which takes place in September, cream tea, bake sales and dress down days.

Onside Advocacy provides practical and proactive support to ensure disadvantaged people are treated fairly as citizens and have equal rights within all aspects of their lives.

John Painter, Managing Partner, said: “What impressed us about Onside was not only their day-to-day support of these individuals but also their Social Enterprise initiative, Café Mix. The café serves delicious food and drink but most importantly provides opportunities for vulnerable people to gain experience in a real working environment by baking, preparing food and serving customers.” www.cbcharteredaccountants.com www.onside-advocacy.org.uk

July/August 2017

Law Firm of the Year Everything as it should be Seen as fair yet formidable opponents

Respected for our insight and knowledge

Reassuringly friendly and down to earth

Contact our Worcester office on 01905 730450 Birmingham Sedgley

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Integrity & Expertise www.thursfields.co.uk Residential Property | Wills and Estates | Dispute Resolution | Employment | Family Law Personal Injury | Employment | Commercial Property | Corporate & Commercial Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

049

NEWPEOPLETODOBUSINESSWITH BEWDLEY

KIDDERMINSTER

STOURPORT-ON-SEVERN

Stanbrook Abbey Hotel

Smart Lighting World Ltd

Fitzjohn Skin Care

Sharmic Engineering Limited

07940 591103

01299 878123

Natural Skin Care www.fitzjohnskincare.com

Surface Finishing Equipment & Consumables www.sharmic.co.uk

Hotel & Venue www.handpickedhotels.co.uk/ stanbrookabbey

07460 198512 Lighting Products www.smartlightingworld.com

BROMSGROVE

Happy Banana Ltd

Hugo Technology Limited

Driveway Cleaning & Tree Surgeon www.hbdriveclean.co.uk

0844 800 8450 Healthcare Engineering Solutions www.hugotechnology.co.uk

Pulse Pursuits Ltd

IceBlue Marketing & Design

01384 563050

07739 891645

Marketing & Design Agency www.iceblue.co.uk

Outdoor Events www.pulsepursuits.co.uk

MALVERN

DROITWICH

De Novo Risk Solutions Limited

RT Social

Risk and Insurance Broker www.denovorisksolutions.co.uk

07814 468593

0208 9151065

Social Media for Small Business www.facebook.com/RTsocial

Finedrop Business Services Ltd

Sentio Insurance Brokers Ltd

Professional Hygiene Products www.finedrop.co.uk

0121 2136420

01684 572247

Insurance Brokers www.sentioinsurance.co.uk

Janina Neumann Design

Young Solutions Worcestershire

Creative Solutions www.janinaneumanndesign.co.uk

01905 795098

01905 570605

Youth Charity www.youngsolutions.org.uk

Shaker of Malvern

EVESHAM

Fine Furniture Maker www.shakerofmalvern.co.uk

DittoIT

01386 642556 IT Support www.dittoit.co.uk

Elmley Sales And Marketing LTD

07436 813542

01684 540033

Utelize Communications Limited

03300 240444 Mobile Telecommunications Services & Software www.utelize.co.uk

Management Consultancy www.elmleysml.co.uk

PERSHORE

Safety In Action Ltd

01386 556622

07786 622741 Health & Safety & Food Safety www.safetyinaction.co.uk

Chart Biomedical Limited Designer & Manufacturer of Cyrogenic Equipment www.chartindustries.com

HEREFORD

Deckbuilders UK Limited

Flexspace Hereford and Leominster

Commercial & Domestic Decking Specialists www.deckbuildersltd.co.uk

0800 0334444

0845 3707790

TENBURY WELLS Kevothermal

01584 711838 Manufacture of Vacuum Insulting Panels www.kevotjermal.eu

WORCESTER 07964 103460 Accountancy Service www.baylissaccountancyservices.co.uk

DSB Construction Consultants

020 72223344

Commercial & Domestic Cleaning www.execlean.co.uk

Greenways Recycling Services Ltd

01386 793824 Road Sweeper Hire www.djordanroadbrush.co.uk

Vermilion Consulting

07725 470234 Commercial & Sales Strategist www.vermilionconsulting.com

Plumbing & Heating Supplies www.ase-supplies.co.uk

01952 825829

SSG Training & Consultancy

01752 201616 Health Safety, Environment, HR Training www.ssg.co.uk

01905 620202 Online Equestrian Retailer www.horse-a-holic.co.uk

i-TRACE360 Ltd

0330 133 0848 Leading tracing services www.i-trace360.com

Marmalade Soup Ltd

01905 780890 Creative & Marketing Agency www.marmaladesoup.com

Graphic Design, Print & Online www.modusagency.co.uk

Mooch Creative

01905 27747

Manufacturers of Electrical Accessories www.rpp.uk.com

01584 871962

Horse-A-Holic LTD

Redwood Search

01527 528024

ASE Plumbing & Heating Supplies Ltd

Consultancy Service to the Property Industry www.greenwoodprojects.com

REDDITCH

Redditch Plastic Products (RPP)

Merchant Services www.worldpay.com

01905 26479

01905 731529

Creative Solutions Agency www.moochcreative.co.uk

07748 333450

Greenwood Projects Ltd

Modus Agency Ltd

Mattresses, Bed Frames & Beds www.topsleep.co.uk

Worldpay

Architecture www.studiosevernarchitects.co.uk

01905 371845

Aerospace Manufactured Parts & Assemblies www.gardner-aerospace.com

01384 897230

Freelance Photographer www.byemmajane.co.uk

Executive Cleaning South West LTD

01386 554180

07971 627131

07889 572066

Studio Severn Architects Ltd

Kirks

Pamaltra Ltd

By Emma Jane

Construction Consultants www.dsbcc.com

Gardner BTC Ltd

Rescue, Recovery and Insolvency www.kirks.co.uk

OUT OF AREA

Bayliss Accountancy Services

Commercial Property Letting www.flexspace.co.uk

01432 373692

050

07930 350747

01905 886559

Recruitment Consultancy www.redwoodsearch.co.uk

Russell Meers & Gill LLP

01905 428848 Insurance & Mortgage Brokers www.russellmeers.co.uk

July/August 2017

NEWPEOPLETODOBUSINESSWITH

RT SOCIAL Rachel from RT Social, based in Droitwich, makes social media easy for owners of small businesses. She offers 1:1 training at a pace that suits you if you want to learn how your business can benefit from social media – or, if you don’t have the time or inclination to do it yourself, she can completely manage your accounts for you – giving you a presence without the additional workload.

FINEDROP Finedrop is a cleaning, hygiene & washroom supplies company. It delivers professional cleaning products, hygiene consumables and dispenser refills directly to businesses and organisations of all shapes and sizes across the two counties.

Finedrop has seen success by providing businesses with a range of effective solutions that reduce costs for everyday consumables such as toilet tissue, paper

THE MARCHES IMPROVEMENT BLOG Bob Lane has held a variety of positions in his career. His recent experience, as a Business Unit Manager, gave him extensive experience of bringing about and managing change.

Bob says: “After taking early retirement in 2016, I wanted to do something positive for my local area. By offering the benefits of the experience and expertise gained in my career to local businesses, I hope to do just that.

If you have a specific problem that is proving difficult to solve, or if you simply want to explore the possibilities for improving the efficiency and profitability of your organisation, there is a good chance that our four stage programme can help.”

towels, hand soap and sanitisers.

Having recently joined the Chamber to utilise the resources provided they look forward to meeting fellow members who see the benefit in trading locally. Finedrop are offering free washroom dispensers to Chamber members wishing to get in touch. Visit www.finedrop.co.uk or email hello@finedrop.co.uk to find out more.

ALAN ELDRIDGE LTD T/A SHAKER OF MALVERN We have been in business for 32 years making furniture for the luxury furniture design market.

Our furniture is in homes around the world and on many a superyacht sailing the seas.

More recently, we have created our own range of furniture that is much simpler. We currently employ 15 cabinet makers and are always looking for the right person to join our team.

Currently we are looking at investing in new machinery and reaching a wider audience with our website.

We joined the Chamber to help us in lots of areas including training, recruitment, finance, marketing and growth. www.shakerofmalvern.co.uk

www.themarchesbusinessimprovement.blog

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Rachel said: “I have a passion to help people make the best of the opportunities open to them – so I joined the Chamber to help small business owners put Worcestershire on the social media map in a bigger way.”

View www.facebook.com/RTsocial or email Rachel@rtsocial.co.uk

DE NOVO RISK SOLUTIONS LIMITED De Novo Risk Solutions Limited joined H & W Chamber to promote our services to the local community.

Having worked in Insurance for over 15 years, the main points we’ve learnt are service and locality of your broker to react in the event of a claim.

Using our experience in specific sectors, we have developed powerful solutions, based around: • the sector’s specific issues and risks • selected insurers with specialist sector knowledge, claims and risk management services • specialist products which offer a sophisticated range of sector specific insurance covers This is combined with our technical excellence and strategic approach to insurance procurement. www.denovorisksolutions.co.uk

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MOVERSANDSHAKERS

HELEN HANSON, HALLMARK HULME Worcester law practice Hallmark Hulme has bolstered its family law department with the appointment of an experienced solicitor.

Lance Turner, Peter Hadley and Ian Pitt

TRAVEL AGENCY BID FAREWELL TO CEO Worcester based business travel agency arrangeMY bid a fond farewell to their Chief Executive and Founder Simon Scott after 27 years.

The company was set up by Simon in 1990 to fill a gap in the market for a hotel booking agency that offered a professional yet friendly service.

Simon’s son Nick will continue his role as Managing Director. www.arrangemy.com

BRUTON KNOWLES APPOINT NEW PARTNER Bruton Knowles has appointed Peter Hadley as partner and Head of Professional Services at its Worcester office.

Peter has more than 30 years’ experience in the commercial property and professional services sectors. His extensive experience will provide a platform for delivering specialist advice for new and existing Bruton Knowles clients.

Peter said: “This is an excellent time to be joining Bruton Knowles. The business is enjoying significant growth, demonstrated by the opening of the Worcester office – its 13th in the UK – earlier this year.” www.brutonknowles.co.uk

SUE GODWIN, GABBS SOLICITORS Gabbs Solicitors is pleased to announce that Sue Godwin is now a Fellow of the Institute of Paralegals, having undertaken her Paralegal Practice Qualification in Wills, Probate and Administration.

Sue has been with Gabbs for seventeen and a half years and is now welcoming new clients who would like attention to matters regarding Wills and Lasting Powers of Attorney. www.gabbs.biz

Helen Hanson joins a six-strong team at the Sansome Place based firm, which has been operating for 226 years.

www.hallmarkhulme.co.uk

DAVID DUGGAN, BEACON ASSET FINANCE David Duggan has recently joined Beacon Asset Finance as Business Development Manager. Based in Herefordshire but serving the whole of the UK, his detailed financial background has been developed during a career in the motor industry working in London, Cardiff and Hereford.

He will be leading Beacon’s growth while maintaining the family business ethos at its heart. www.beaconassetfinance.co.uk

Director Clive Collins and the team outside their Cheltenham Office.

EXPANSION FOR MCCARTHY TAYLOR An award winning firm of Chartered Financial Planners is opening an office in Cheltenham, creating three new jobs immediately. The firm has achieved considerable growth during recent years, and this latest expansion follows on from the successful launch of their in-house discretionary investment management service in 2015.

CEO Paul Taylor said: “It’s wonderful to see the firm continue to grow, with new and talented colleagues joining our team.” www.mccarthytaylor.co.uk

DANI OLIVER NEW CHAIR OF PRINCE’S TRUST COMMITTEE Dani Oliver, Corporate Banking Manager for Handelsbanken Worcester, has been appointed the new Chair of the Herefordshire and Worcestershire Prince’s Trust Development Committee.

Taking over from Sally Palethorpe, Dani said: “I am really excited to be the new Chair and am looking forward to continuing our success in helping more local young people realise and reach their potential.” www.princes-trust.org.uk

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LUCY ALLEN, H & W CHAMBER The Chamber has appointed Lucy Allen as the new Marketing Assistant following the departure of Rebekah Harris in June.

LAW FIRM APPOINTS FIVE NEW PARTNERS The law firm Harrison Clark Rickerbys are delighted to announce they have appointed five new partners.

Lucy says: “I am excited to join the Marketing team at the Chamber. I’m really looking forward to assuming the editorial responsibilities of Business Direction, and taking the next step in my career”.

Lucinda Baker, Emilie Darwin, Elaine Fischer, Claire Leyshon and Jenny Raymond join the firm with combined experience spanning across several specialisms including construction, HR and commercial property.

www.hwchamber.co.uk

www.hcrlaw.com

July/August 2017

MOVERSANDSHAKERS

L-R: Duncan Sutcliffe with Tom McSweeny

TOM MCSWEENY, SUTCLIFFE & CO

ANTHONY JACKSON WELCOMED TO HAINES WATTS

Sutcliffe & Co, independent insurance broker based in Worcester, has welcomed Tom McSweeny into its ranks.

Haines Watts Hereford recently welcomed Anthony Jackson to the Accounts team.

Anthony has over 28 years’ experience in local and national accountancy practices, working with a diverse client base including limited companies, partnerships, charities and sole traders.

Duncan Sutcliffe, Director, commented: “We are delighted to have snapped Tom up to join our hardworking team.

It is hard to find high calibre candidates such as Tom, who brings a great deal of enthusiasm and ambition.”

SEAN HOUSE, PROMETHEUS MEDICAL

Tom added: “This is an exciting time and I’m looking forward to the opportunities offered by joining such a well renowned and respected insurance broker.”

Prometheus Medical has expanded its marketing team through the appointment of Sean House, who joins the company as Communications and Marketing Executive. Sean plans to help Prometheus Medical promote the lifesaving work undertaken in Herefordshire and throughout the UK.

www.sutcliffeinsurance.co.uk

www.prometheusmed.com

www.hwca.com

NEW CEO FOR WORCESTERSHIRE COUNTY COUNCIL

Jayne Hill and Valerie Robinson

JAYNE HILL, MFG SOLICITORS A respected specialist lawyer with almost three decades of experience has joined mfg Solicitors’ Private Client division.

Jayne advises clients on the creation of wills, inheritance tax planning, trusts, administration of estates, lasting powers of attorney and Court of Protection matters.

She said: “To be part of a high-calibre team is really exciting and I look forward to playing my part in advising our clients in the months and years ahead.” www.mfgsolicitors.com

Worcestershire County Council has announced the name of its new Chief Executive.

Steve Stewart, formerly the Chief Executive of the City of York Council, will replace Clare Marchant who leaves the council at the end of June. www.worcestershire.gov.uk

ZOE RYAN, OPEN SPACE ROOMS

LOUISE ADAMS, SME SOLICITORS

Open Space Rooms are delighted to announce that Account Manager, Zoe Ryan, has joined their growing team.

SME Solicitors has announced the appointment of Solicitor Louise Adams in its Business Services team.

In 2015 the Worcestershire based company opened their doors, offering a new professional business venue for meeting room hire, networking and workshop space. Open Space Rooms has since increased its offerings and now provides fully managed serviced offices and even virtual offices to all local and national companies.

Louise, who qualified as a solicitor in 2009, brings to SME Solicitors extensive experience advising clients on business matters, having acting for a broad range of organisations including small to medium sized businesses, charities, parish councils, not-for-profit organisations and international companies.

www.openspacerooms.co.uk

www.smesolicitors.co.uk

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

EXPANSION FOR ICEBLUE IceBlue Marketing & Design has announced the appointment of three new team members; Michelle Ivins, Stuart Matthews and Keaton Smith.

AARON BAILEY, RETHINK PRINTING

Michelle has joined the agency as Head of PR and Digital Content. Stuart will assume the role of Senior Designer, and the expanding IT department welcomes Keaton as Junior IT Technician.

Rethink Printing is delighted to welcome Aaron Bailey to their team. Aaron has worked in the Photocopier world for the last 30 years, having previously run his own business for 16 years.

Rethink Printing was looking to grow their photocopier sales and Aaron had extensive knowledge in the industry. The team are thrilled to have him on board.

www.iceblue.co.uk

www.rethinkprinting.com

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LASTWORD

The April 2017 Sustainability Forum at Cargill

SEPTEMBER – OCTOBER FOCUS – SUSTAINABILITY It has now been over six months since the Business Energy Efficiency Programme (BEEP), was launched in association with 11 local partners throughout Worcestershire,

WHAT IS BEEP? BEEP is a business support programme funded by the European Regional Development Fund that helps local businesses reduce their energy use and carbon emissions through free onsite energy assessments and grant funding of up to £20 000.

HOW DOES THE PROGRAMME WORK? Interested businesses just need to register for BEEP through Worcestershire Business Central and assuming the business is eligible, an Advisor will arrange to visit the site and conduct an assessment. The Advisor will write a recommendation report and help the business apply for grant funding.

WHAT TYPE OF PROJECTS CAN THE GRANT BE USED FOR? Funded projects include LED lighting, new air compressors, insulation, heating improvements, replacement of old equipment and process efficiency improvements that lead to energy savings.

Often a business will receive funding

Herefordshire and Telford and Wrekin.

In this time the programme has helped around 120 businesses reduce their energy use and carbon emissions.

for a package of improvements that will dramatically reduce energy bills and therefore their carbon emissions and impact on the environment.

WHY SHOULD BUSINESSES BE CONCERNED ABOUT ENERGY USE, CARBON EMISSIONS AND SUSTAINABILITY? Nowadays it is not just large businesses that should be concerned about their impact on the environment. Increasingly, larger businesses are looking at the sustainability practices of their supply chains and consumers are increasingly aware of environmental issues. As a business, not only will reducing your carbon emissions help boost your profitability and free up capital to spend elsewhere, it can also give you a competitive edge and demonstrate that you are an environmentally responsible company.

WHAT IS THE FIRST STEP A BUSINESS SHOULD TAKE?

Energy Efficiency Advisor Liz Rushton from BEEP explains how the programme works and why businesses should make sustainability a priority.

much energy is used and when it’s being used. Many reasonable sized businesses now have half-hourly meters, the data from which can be obtained for free from your electricity supplier. This data provides a wealth of information and is great for highlighting out of hours consumption which can often be easily reduced. Smaller businesses can begin to understand their energy use by taking regular meter readings and comparing monthly consumption.

HOW CAN BUSINESSES FIND OUT MORE ABOUT BEEP AND SUSTAINABILITY? Interested business should contact Worcestershire Business Central on 01905 677 888 / info@business-central.co.uk to register for BEEP and come along to one of our quarterly BEEP Sustainability Forums, the next of which will be hosted by Oakland International on Thursday 21 September 2017.

The first step in managing energy and carbon emissions is understanding how

CHAMBER APP Chamber members can now download the Chamber app, the perfect way to keep connected with Chamber Events

and Training and access the Members’ Directory whilst on the go.

The app is now available on iTunes and

Android under “HW Chamber”. For more information please speak to your Account Manager.

NEW EDITOR FOR BUSINESS DIRECTION Rebekah Harris, who edited Business Direction for two years, has now left H & W Chamber.

Rebekah said: “I’ve really enjoyed having responsibility for Business Direction,

054

getting to know many of the Chamber’s members and featuring them in the magazine over the last two years”.

email businessdirection@hwchamber.co.uk or contact Lucy directly: lucya@hwchamber.co.uk, 01905 673 639.

Lucy Allen has now taken on the role of Editor of the magazine – for all enquiries relating to Business Direction please

The deadline for submitting stories for the September/ October edition is Wednesday 26 July.

July/August 2017

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