Business Direction 28

Direction

Business

A HOLISTIC APPROACH TO SUSTAINABILITY PAGE 28

MAKING THE GREEN REVOLUTION HAPPEN PAGE 30

British Chambers of Commerce Accredited

CHAMBER OF THE YEAR 2013 Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Issue 28 November/December 2015

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FIRSTWORD APPROACH A HOLISTIC INABILITY TO SUSTA PAGE 28 E GREEN MAKING TH HAPPEN REVOLUTION PAGE 30

British Chambers of Commerce Accredited

ce 2013 r of Commer THE YEARshire rshire Chambe & Worceste CHAMBER OF Hereford published by

Issue 28 ber 2015 November/Decem

Business Direction

HWCHAMBER.CO.UK Business Direction, Herefordshire & Worcestershire Chamber of Commerce’s full colour bi-monthly publication. Designed and produced by business people for business people. Distributed to 6,000 businesses including selected retail outlets across Herefordshire & Worcestershire.

EDITORIAL TEAM Rebekah Harris 01905 673639

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SUBSCRIPTIONS www.hwchamber.co.uk/view-our-businessmagazine Tel: 01905 673600 Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire & Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

WELCOME TO THE NOVEMBER / DECEMBER EDITION OF BUSINESS DIRECTION

First Word

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Chamber News

4-5

Business News

6

Business News

10

Policy

11

The year is almost over; there have been many exciting stories from our businesses this autumn and we look forward to both the Christmas break and the New Year - with all the opportunities and challenges that it brings.

Business News

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Many things have happened since the last edition of Business Direction. In October we had our biggest ever Chamber Business Expo with a footfall of over 800 people and over 240 for the networking breakfast. I enjoyed meeting our keynote speaker, Simon Gibson, as well as talking with many of our businesses. The Expo was also the event where we launched our rebrand; you may have noticed that this edition of Business Direction looks a little different and this is because the Chamber has rebranded in line with the British Chambers of Commerce. There has also been great cause for celebration this autumn, as five of our businesses have won regional Chamber Awards for the West Midlands. You can find out more about all of these things on pages 4-5.

Chamber Events

22-23

Chamber Training

26-27

Big Interview

28-29

Cover Feature

30-31

Worcester Warriors have begun their Premier League campaign and I wish them every success and look forward to following the results. In October, I enjoyed the final Chamber Golf Day, held at the Worcestershire in Malvern, sponsored by CB, Chartered Accountants. These events have been fun and well organised; you can read an account of the day on page 54. I am also delighted with the success that Hereford Football Club has achieved so far, as well as the support from businesses. There is more about the club’s journey on page 63.

Sustainability is the theme of this edition of Business Direction and is something that we strongly support at the Chamber. In our cover feature you can read about a recent event at Worcester, Bosch in partnership with mfg Solicitors, as well as accounts from two successful Herefordshire businesses – see pages 30 - 31.

The Big Interview this edition is with Mark Barry, Director of Architype Ltd, who talks about the beautiful and sustainable buildings that Architype create; read more on pages 28-29.

Many articles in this edition feature the theme of sustainability andI hope that it is interesting reading. All that remains is for me to wish you all a Merry Christmas and a Happy New Year.

Mike Ashton mikea@hwchamber.co.uk

Business News

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Business News

18-19

Business News

20

Visit Herefordshire

36

Visit Worcestershire

37

International Trade

40-41

Conference Worcestershire

42

Charity News

44

Members Services

49

New Members

50-51

Movers and Shakers

52-53

Last Word

54

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Our Patrons are:

November/December 2015

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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CHAMBERNEWS

WEST MIDLANDS CHAMBER BUSINESS AWARDS WINNERS Rock Power Connections Ltd – winner of the People Development Award L.G.Harris & Co Ltd – winner of the Export Business of the Year Award HomeXperts – winner of the Best Use of Technology to Improve Business Performance Award There are eight categories to compete for in the Chamber Business Awards and Herefordshire & Worcestershire Chamber of Commerce companies have claimed five of these. These businesses will now go forward to represent the West Midlands in the national finals, which take place in London on Thursday 26 November.

In September we were delighted to hear that five of our businesses were crowned winners in the British Chamber Regional Business Awards 2015. The British Chamber Business Awards, now in their 12th year, are a highlight of the business calendar; they are one of the most prestigious business awards programmes and showcase the pivotal role played by

local businesses in the UK’s continuing growth story.

THE REGIONAL WINNERS ARE AS FOLLOWS: Gtech – winner of the High Growth Business of the Year Award 3SDL – winner of the Small Business of the Year Award

CHAMBER REBRAND The Chamber unveiled their new rebrand and marketing collateral at the Chamber Business Expo on Thursday 8 October.

The Chamber have rebranded in line with the British Chambers of Commerce to reflect their commitment to the national Chamber network.

While rebrands are often criticised for being costly, the change to national branding will be cost effective in the medium to long term – allowing the Chamber to save money by using pre-prepared national marketing materials. The new brand also retains the Chamber’s unique red, which has become synonymous with the Chamber and essential to their identity. The Chamber has sought to be sustainable in the rebranding

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process, timing the launch so that old marketing materials could be used up first.

Mike Ashton, Chief Executive, commented: “It is important that the Chamber retains their identity as a distinctive and locally focused Chamber, but at the same time shows their connection to the other 51 accredited Chambers in the British Chambers of Commerce network and highlights the Chamber’s national significance. This rebranding exercise will ensure that we get the right message out there and maximise national profile and activity.”

Mike Ashton, Chief Executive at Herefordshire & Worcestershire Chamber of Commerce commented: “We are delighted that so many of our businesses have won their categories in the West Midlands Chamber Business Awards. This testifies to the quality of businesses which we have in the two counties; I wish the winners the best of luck in the national finals this month”.

NEW WEBSITE LAUNCHED FOR VISIT WORCESTERSHIRE Visit Worcestershire were proud to launch their new website at the Destination Worcestershire Annual Tourism Conference and the 2015 Visit Worcestershire Awards for Excellence on Thursday 15 October.

The new website is mobile friendly so you can access it at all times to help you plan day trips, short breaks or family holidays in Worcestershire. You can search accommodation providers, places to eat, explore local attractions and search for festivals and events. www.visitworcestershire.org

November/December 2015

CHAMBERNEWS

OCTOBER CHAMBER BUSINESS EXPO THE BIGGEST YET

In October the Chamber held the biggest Business Expo yet, in association with Hewett Recruitment, at the Three Counties Showground in Malvern.

240 people attended the Networking Breakfast where they heard from the keynote speaker, Simon Gibson, Chairman of the Alacrity Foundation and Chief Executive of Wesley Clover Corporation.

Louise Hewett opened the event, after which visitors were able to explore the 120 stand exhibition, where a variety of businesses from the two counties were represented.

There was an Innovation Zone, sponsored

by Worcestershire Innovation Wednesdays, and a programme of talks delivered by the Malvern Festival of Innovation. This Expo also featured the first ever Apprentice’s Lunch, sponsored by borwell Ltd and V8 Media.

The lively atmosphere was maintained throughout the day and many visitors had positive comments about the event:

John Painter, Managing Partner at CB, Chartered Accountants and Chairman of Herefordshire & Worcestershire Chamber of Commerce commented: “It was a great day with a good atmosphere and a good footfall...We were able to make some new contacts.”

Elizabeth Needham, ACA ATII Partner at Kendall Wadley LLP said: “It was good to meet existing clients, get new business and have fun.”

Rob Newton, Managing Director at Print Strategy Europe also commented: “It’s been a busy day; the speaker was good and it’s been a great opportunity to meet new people and potential local businesses. A well co-ordinated and put together event.

“The 2016 Expos will take place on Thursday 3 March and Thursday 6 October.

To read more about the event and see the official photographs, taken by F8 Creates, visit www.hwchamber.co.uk/expos

OUR SPONSORS:

Ladies from Herefordshire and Worcestershire Chamber of Commerce enjoyed a “Get into Golf” taster evening so much that most now want to take the game further!

Nine Chamber ladies attended the two-hour evening event, where PGA professional Russell Adams covered golfing basics, such as how to stand, grip the club and hit the ball, finishing with

The Chamber is delighted to announce that it has been awarded a Silver status by the UK’s leading people management standard, Investors in People (IIP).

IIP is an independent assessment that gives an external view of a company’s progress and achievements. It is a useful benchmark for the Chamber to compare itself against other companies and helps to plan HR and workforce development strategies.

The assessment commended the involvement of staff throughout the organisation as well as the link between the Chamber’s people strategy and business strategy.

CHAMBER WOMEN TAKE UP GOLF

The event was held at Gaudet Luce Golf Club, Worcestershire and was organised

by Natalie Tanner, Business Development Executive at the Chamber and account manager for Gaudet Luce. Natalie was keen to promote the club and to link up with England Golf’s initiative to encourage more women to play the game.

CHAMBER RECIEVES SILVER STATUS IN IIP ACCREDITATION

a light-hearted competition. Most were completely new to the game, although a couple had played before.

“A few of the women were sceptical about whether they would be able to hit the ball successfully, but they soon discovered they all could” said Natalie.

“There can be a perception that it’s mainly men who mix golf and business, but the success of this taster event shows women are just as keen and love to play if they are given the opportunity.”

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Mike Ashton, Chief Executive, commented: “What became evident from the first day is that people thoroughly enjoy working for the Chamberdue to the working environment, team spirit, sense of achievement, opportunities to progress and the ability to have fun at work. I believe there is a strong link between people and business strategies which help contribute to an organisation’s success. We are committed to maintaining our silver standard and aspire to reach the gold standard in the not too distant future.”

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BUSINESSNEWS

APRECO WELCOME HRH THE DUKE OF GLOUCESTER Apreco were honoured to receive HRH the Duke of Gloucester to their premises recently

From Left to Right: Cdt Flt Sgt Will Taylor, Lord-Lieutenant of Herefordshire, Lady Darnley, Sharon Rooke, Director (Apreco), Mike Hodges, Managing Director (Apreco), HRH The Duke of Gloucester

Lady Darnley, Lord-Lieutenant of Herefordshire personally invited HRH to celebrate the success of businesses in Bromyard. Apreco was highly recommended as one of the businesses the Duke should visit.

Mike Hodges, Managing Director commented: “We are really honoured His Royal Highness chose to visit Apreco.

Thank you to all the Apreco team, suppliers, customers and organisations whose continued support enables us to grow our business both domestically and internationally”.

Since 1997 Apreco has succeeded to grow with clever design and engineering practises and the ability to maintain a

supply chain that is largely based within 30 miles of their factory.

Apreco Air Pressure Control devices are employed in operating theatres and data centres globally.

Mr Hartung officially starts Worcester’s new test water recycling scheme

L-R Rennie Schafer (President of the Self Storage Association UK), and from Stock N Lock Self Storage: Charles Rodway, Anne Hutson (Business Manager), Ian Miles and Robert Tonks.

WORCESTER SELF STORAGE FIRM WIN AWARD At a glittering awards dinner at the Hotel du Vin in Birmingham, Worcestershire Ambassadors Anne Hutson and Charles Rodway of Stock N Lock Self Storage accepted the self storage industry’s top award for Best Facility in the UK from the industry’s President, Rennie Schafer.

Anne, Business Manager of Stock N Lock, commented: “It’s fabulous to win this award; it’s not just about having a successful business model and a great building, but it’s also judged on how our customers rate our performance and the service we’ve provided over the year. So yes, we’re very happy!”

Charles added: “To be recognised by the industry greats, companies such as Big Yellow and SafeStore is really quite humbling. I simply can’t praise the team enough – they’re what sets us apart from the rest.” www.stocknlock.co.uk

WORCESTER, BOSCH GROUP UNVEILS NEW SCHEME Always looking for new ways to improve efficiency and reduce its impact on resources and the environment, Worcester Bosch Group’s newly unveiled Test Water Recycling Scheme will see important savings in water, carbon and drainage usage at its headquarters in Worcester.

The new scheme, which is predicted to cut water usage by 71 million litres, save 12 tonnes of carbon and reduce the load on local drainage, was officially activated by Stefan Hartung, a member of the Bosch Board of Management.

The research and development laboratories, Z test facility (boiler lifecycle testing) and Production operations were previously consuming 110 million litres of mains cold water each year as part of Worcester’s stringent boiler testing programme, which in turn was sent directly to the drains after use. With this new water recycling scheme now in place, this volume will be reduced by up to 60%.

Apreco were winners of the Herefordshire & Worcestershire Chamber of Commerce Exporter of The Year Award 2014 and the Manufacturer of the Year Award 2015. www.apreco.com

Managing Director, Nick Munster

NEW STRATEGIC MEMBER Originally established in 1969 as Holden Hydroman, Polytec Car Styling Bromyard Ltd now employs over 300 staff at its manufacturing facility in Bromyard and since 1997 has been a member of the worldwide Polytec Group. The company has developed an excellent reputation and continues to engineer and develop a wide range of exterior automotive trim components including spoilers, sill finishers, body styling kits and bumper systems for OEM’s such as Jaguar Land Rover, Ford, Volvo, Aston Martin, Lotus, Honda, Nissan, Audi and Mercedes. Many parts are supplied fully assembled and bodymatch painted, ready for fitting on the assembly line direct to the vehicle.

Investment into Bromyard has continued and recent developments have included major upgrades and layout changes to the blow-moulding facility, expansion of our robotic production capacity and an extension to the paint plant with a large new mezzanine level for the build and pack process. www.polytec-group.com

www.worcester-bosch.co.uk

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November/December 2015

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Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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www.cwhereford.co.uk November/December 2015

FOCUSONLEGAL

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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BUSINESSNEWS

NEW LEOMINSTER DISTRIBUTION CENTRE FOR ORCHARD VALLEY FOODS Orchard Valley Foods has recently agreed a ten year lease on a warehouse on Clinton Road in the Leominster Enterprise Park, providing the company with 43,000 square feet of storage space and almost 4,000 pallet rack spaces.

These high quality premises allow Orchard Valley Foods to consolidate its external storage and function as its UK distribution hub, serving 700 customers in the UK and abroad. The

site also supplies the Orchard Valley Foods blending and packing operation in Tenbury Wells. An opening event was attended by the local MP, Mayor, Ward Councillor, Mike Ashton from Herefordshire & Worcester Chamber of commerce and other suppliers and supporters of the business. Bill Wiggin, MP performed the opening ceremony. www.orchard-valley.co.uk

Mike Forrester and Bill Wiggin MP unveiling the plaque at Orchard Valley Foods’ new Distribution Centre

CB, CHARTERED ACCOUNTANTS TALKS TAX RELIEF The most common question as far as tax and renewables is concerned, according to Chris Hobbs, Tax Partner at CB, Chartered Accountants, is whether capital expenditure will qualify for tax relief and, if so, how much.

Advising on this requires knowledge of the Energy Technology List (ETL), the government-managed list of energy-efficient plant and machinery that qualify for full tax relief. It is part of the Enhanced Capital Allowance (ECA) tax scheme for businesses.

This list is split into two parts – Energy Technology Criteria List (ETCL), setting out the energy-saving criteria for each class of technology, and Energy Technology Products List (ETPL), detailing products that have been approved as meeting the energy-saving criteria.

The ECA scheme means that a business can invest in energy-saving plant or machinery that might otherwise be too expensive.

The first year allowances let businesses set 100% of the cost of the assets against taxable profits in a single tax year. This means the company can write off the cost of the new plant or machinery against the business’ taxable profits in the financial year the purchase was made. www.cbcharteredaccountants.com

Gemma Louise Parsons and the team at GLP Training

TRAINING FIRM CELEBRATES ITS FIRST ANNIVERSARY Specialist Worcester training company GLP Training has recently celebrated its successful first year in business after helping 1000 people complete work-related training courses and apprenticeships.

GLP Training opened its doors in 2014 and in its first 12 months has grown rapidly to employ 30 people, including 18 people from the local area.

The thriving company is the vision of Managing Director Gemma Louise Parsons, 26, who formed the business after working in the transport and facilities industry for four years, where she identified the lack of training available within large organisations.

Gemma commented: “My ambition has been to provide beneficial modern day vocational training – whether that’s for employed or unemployed people. I am delighted that we have been able to create opportunities and career paths for everyone, enabling employers to strengthen and up-skill their workforces.” www.glptraining.org.uk

Chris Hobbs, Tax Partner at CB, Chartered Accountants

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A copy of an actual report based on real facts and figures

MARKET YOURSELF GREEN It is more important than ever to show how eco-friendly your business is and the print and paper you use provide a great opportunity to do this.

The way that paper is produced throughout Europe today is so environmentally friendly, you can locate the very spot where a tree was felled and prove that at least three have been planted in its place – making it a fully sustainable product.

The paper industry is very keen to tell everyone just how ‘green’ their products are and can accurately work out what positive environmental impact you’re making when you choose the right paper.

The Beat Climate Change Calculator has been created to see how switching paper can impact your environmental footprint.

Print Strategy Europe Managing Director Rob Newton explains: “All you need to do is choose which paper you want to use and your print and paper supplier will work out the total weight and provide you with the appropriate report. You can put these messages on your print so your customers can immediately see you are an environmentally responsible business.” www.printstrategy.eu

November/December 2015

POLICYNEWS

OUR CHAMBER: AT THE HEART OF POLICY MAKING Herefordshire & Worcestershire Chamber of Commerce knows the importance and the value of a strong bond between our elected representatives and the local business community. As a Chamber we strive to get our voices heard at local, regional, national and European levels and work towards a better deal for our local and national business community.

CHAMBER HOSTS SKILLS LUNCH AT THE HOUSE OF COMMONS

LOCAL BUSINESSES HAVE BREAKFAST WITH THE BANK OF ENGLAND Over 45 businesses attended a breakfast event at Hereford Cathedral to meet with Graeme Chaplin, Bank of England Agent for the West Midlands and Oxfordshire. Hosted

by Herefordshire & Worcestershire Chamber of Commerce, attendees listened to a fascinating presentation and had a chance to ask questions to the Bank of England Agent.

Herefordshire & Worcestershire Chamber of Commerce hosted a lunchtime event in the Members Dining Room at the House of Commons to highlight the skills shortage in Worcestershire.

Held on Monday 19 October, the event sponsored by Worcester, Bosch and Robin Walker MP saw members from the local business community and local MPs come together to discuss the skills shortage and listen to an presentation by Marcus Mason, Head of Business, Education and Skills at the British Chambers of Commerce.

Local MP Sajid Javid, Secretary of State for Business, Innovation and Skills also dropped by to say a few words of encouragement and support.

The skills shortage has been identified by many businesses as a serious concern.

Recent results from our Quarterly Economic Survey for Q3 show that businesses in Worcestershire have continued to struggle to recruit skilled staff. Locally, 78 per cent of businesses attempted to recruit full time staff and over 50 per cent encountered difficulties.

This is further evidence of the national skills shortage affecting the region.

RECORD NUMBER OF QES RESPONSES FOR Q3 The QES is Britain’s largest and most authoritative private sector business survey. This quarter the Chamber received 516 responses from Herefordshire and Worcestershire, making us the 3rd best Chamber in the UK for responses. The increase in responses has helped the

Chamber understand concerns among the business community and forecast the health of the local business climate.

The recent survey for Q3 of 2015 signals moderate economic growth over the next year. Overall the National results are disappointing as most key balances for

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Graeme explained the role of the bank in promoting stability in the UK financial sector and gave an insight into how future monetary decisions will be made. The Q&A session highlighted the growing concern surrounding the EU referendum and what it means for businesses.

Sophia Haywood, Policy & PR Executive at Herefordshire & Worcestershire Chamber of Commerce, commented: “The event was a huge success and it was great to see so many businesses attend from across the two counties – and even beyond – to gain a unique insight into the running of the Bank of England.”

Graeme Chaplin, Bank of England Agent for the West Midlands, said: “These presentations provide a wonderful opportunity to engage with the local business community.

As the Bank’s eyes and ears in the West Midlands, I am grateful to the Chamber for this opportunity to meet a cross section of local firms.”

both manufacturing and services were down on the previous quarter.

Locally, combined manufacturing and service sector results show a decrease in domestic sales and order balances. The highest concerns locally are competition, exchange rates and business rates.

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FOCUSONRECRUITMENT

BUILDING TALENT FOR GROWTH CASE STUDY #1 – MAPA SPONTEX Mapa Spontex have an 80 year heritage in the UK and continue to flourish in a competitive marketplace due in large part to the energy and passion of their committed team of staff.

Recognising and investing in talent has been key to their success. It’s one of the company’s core objectives to recruit, retain and develop the best talent, as they recognise that an employer’s best asset is that which goes home every night!

As the company has grown in the UK, so has its team. Mapa Spontex strive to manage as much of their business in house as possible, providing employees with an opportunity to grow and explore a range of career progression options. Through mentorship programmes and access to training the company encourages the entrepreneurial spirit of its staff. Mapa Spontex have consistently found that by supporting individuals a company can organically create teams who work collaboratively to achieve exceptional results.

Mapa Spontex have some ambitious plans for the year to come, in addition to defending their stake within core categories and channels they are developing new areas of the business.

A key focus for 2016 is expanding their presence within the cleaning liquids and floorcare markets. Their babycare products currently represent only 20% of the total business but the range has huge potential and sales are expected to significantly increase in 2016. The company intends to achieve expansion for their ranges without cannibalising their current business by encouraging listings in new channels such as DIY stores and online retailers.

In preparation for these challenging goals Mapa Spontex have recently expanded their team by employing additional sales and marketing staff. Furthermore they have utilised the talent of their long term employees to launch new departments such as in house online shop and press office.

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Heather Mitchell was placed at the company on a temp to perm contract by Hewett Recruitment in 2013. Initially employed as a receptionist her talent for proof reading and copy writing was quickly noticed by the marketing manager who offered her the position of assistant within the department despite her lack of previous experience in the field. Through training and peer mentoring Heather was able to build knowledge and experience within marketing and began to work in conjunction with a PR agency to create and manage social media content.

When the contract with the agency came to an end Heather was invited to support the company in creating their first in house press office and promoted to the role of PR & Marketing Executive. Heather’s progression from an entry level role to an exciting and challenging position of responsibility is a typical example of the commitment Mapa Spontex makes to the continuous

development of its employees skills, fostering talent to drive the business forward.

Hewett Recruitment have enjoyed a successful relationship with Mapa Spontex since 1999. As ambassadors for Spontex the consultants at Hewett’s understand what makes a ‘Mapa person’, they really understand the person fit and have consistently identified the right people at the right time, many of whom are now in senior positions and helping to drive the companies year on year growth.

Louise Hewett commented “Mapa Spontex are a great company to work with – it’s a two way relationship based on professional judgement, knowledge and trust.

Their values and commitment to their people and their development makes them attractive to potential employees. Being a genuine employer of choice is extremely valuable in this candidate short market.”

November/December 2015

BUSINESSNEWS Guy Mucklow, CEO of PCA Predict

PRACTICE EXCELLENCE AWARD FOR KINDER POCOCK Kinder Pocock were recently recognised with the Practise Excellence Practise Growth of the Year award at this year’s Practise Excellence Conference and Awards.

The judges commented: “For Kinder Pocock, growth isn’t just about numbers. While many accountants are active on Twitter, Kinder Pocock actively measures results from its social media channels and blogging activity.

Coupled with a determined focus on face-to-face client meetings and networking, the judges saw a very clear demonstration of the firm’s commitment to both its own growth and that of its clients. This was borne out by a pattern of consistent practice growth over the past five years.”

Sharon Pocock, Managing Director and Principal Accountant at Kinder Pocock, led a packed session at the conference on “Future Proofing your Practice”.

Kinder Pocock are also shortlisted for the British Accountancy Awards Online Innovation Award 2015. www.kinderpocock.co.uk

DOUBLE INDUSTRY RECOGNITION FOR PCA PREDICT Leading address management provider PCA Predict (formerly Postcode Anywhere) is celebrating a double victory after receiving nominations for two of the UK’s most prestigious awards.

The company has been nominated for the Retails Systems 2015 awards in the Technology Vendor of the Year category and the Digital Entrepreneur Awards 2015 in the Software Innovation category.

Both awards celebrate the company’s rise from a start-up 14 years ago to the 10,000 customer, multi-million pound turnover entity it is now.

Steve Bennett, CEO of Gemporia

NEW STRATEGIC MEMBER – GEMPORIA Gemporia offers the very best in stylish, affordable and responsibly made jewellery. They believe that beautiful jewellery shouldn’t cost the earth, be mass produced or run of the mill. It should leave a legacy, for those who wear it and those who make it. Gemporia only use genuine gemstones and precious metals to make their jewellery in limited runs.

They also work closely with The Colourful Life Foundation to aid communities where gemstones are found by educating and supporting them. Their aim is to be original, inspiring and ethical.

CEO Guy Mucklow sees the awards as an excellent opportunity for reinforcing PCA Predict’s new branding. He said: “Changing a well establish and well-loved business name is never something that you should take lightly, however, in our case, we needed a brand that would both reflect our international growth ambitions as well as the very powerful, predictive capability of our technology, which helps to set us apart from our competitors. I’m delighted that these awards recognise the very valuable role that our new brand plays in ecommerce.”

CEO Steve Bennett has been established in the jewellery industry since 2004. From the beginning he wanted to do business fairly; he has always worked closely with the communities his gemstones are sourced from and is actively involved with charities that improve the health and education of the people he works with. Steve’s knowledge, continued commitment to quality and ethical approach to business have led to him winning numerous awards and gaining wide recognition from within the jewellery industry.

www.pcapredict.com

www.gemporia.com

WRAGGE LAWRENCE GRAHAM & CO (WLG) ADVISES SANTANDER Patron member WLG’s banking and finance team, led by partner Kirsty Barnes, has advised the Santander Growth Capital team on its financing of luxury goods brand Aspinal of London (Aspinal).

Banking Director, said: “The pro-active approach of the team at WLG helped to ensure this financing was agreed in time to meet both ours and Aspinal’s objectives.”

The financing package contains an innovative mix of funding lines including trade finance and invoice discounting and a growth capital loan. It will allow the quintessential English luxury brand to fulfil its ambitious growth plans and open new stores across the UK.

WLG is home to one of the UK’s largest retail sector teams and has advised on the financing of a number of expanding retailers including Mountain Warehouse, Zest Foods Ltd and Marks & Spencer. The team also specialises in IP, advertising and marketing, real estate, corporate and commercial contracts & IT.

David French, Santander UK Corporate

www.wragge.com

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Kirsty Barnes, Partner at Wragge Lawrence Graham & Co

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Established in 1962, we are committed to providing a service equal to the highest professional standards, whatever your building project.

We have offices both in Hereford and Gloucester, but operate without geographical constraints and provide a full and comprehensive service to all our clients on every Project, from Inception to Completion.

We have a team of highly motivated, dedicated and professional staff with the skills required to work with a wide range of clients and contractors in both the Public and Private Sectors.

• Quantity Surveyors • Project Management • Design & Build Adams Fletcher & Partners Hereford Office Contact: John Crooks Office 9 The Rural Enterprise Centre Vincent Carey Road, Hereford HR2 6FE Tel: 01432 355432

Gloucester Office Contact: Nick Denman Unit S 04, Kestrel Court, Waterwells Drive, Quedgeley, Gloucester GL2 2AT Tel: 01452 306214

W: www.adamsfletcher.com

CONSIDERING BUILDING WORK? Getting the best value from building works is down to a number of factors, but most important must be seeking good advice - avoiding relatively small professional costs at this stage can cost tens of thousands of pounds extra in additional, unnecessary or overpriced works.

Naturally, contractors are unwilling to offer their best rates for projects which are not adequately described, or where they are exposed to risk due to the extent of the work being undefined.

The role of the Quantity Surveyor is to minimise risks for both parties by defining the work content and terms of the contract as precisely as possible, thereby getting the lowest possible prices; and ensuring that stage payments made to builders are accurate, thus avoiding any chance of overpayment.

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Membership corporate golf

VISTAGE LAUNCHES IN HEREFORD & WORCESTER

• Entertain clients • Deliver team building days • Staff incentives Any time to Monday Friday

Hereford & Worcester’s first Vistage group was launched in September led by Vistage Chair Ian Harris.

Vistage group membership is by invitation only, but Business Leaders who think that they may be a candidate should contact Ian. www.vistage.co.uk/ian-harris www.linkedin.com/in/ian21harris

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Package 1 14 fourballs per year - £175 +VAT

Package 2 52 fourballs per year - £600 +VAT

The inaugural meeting was hosted by Southco MD and founder Group Member Pascal Testeil, at Southco’s “state-of-the-art” manufacturing and office facility in Worcester.

Stevan Jackson, CEO of the Mary Stevens Hospice in Stourbridge commented “I wasn’t sure what to expect from our initial Vistage meeting – but whatever it was it certainly exceeded my expectations. The breadth and depth of knowledge of the other members was hugely impressive as was their willingness to share their experiences - and I learned a lot in a short period of time.

I can already see how membership of this group will help me to improve my ability to lead my organization”.

PACKAGES

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or email

For more information call 01905 796375 corporategolf@gaudet-luce.co.uk

Middle Lane, Hadzor, Droitwich, Worcestershire WR9 7JR

GaudetLuce

@Gaudet_Luce

November/December 2015

FINANCEFOCUS

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Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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BUSINESSNEWS FMCG Specialist Mitchell Hampton

FMCG SPECIALIST JOINS HEWETT’S

Jennifer Appleton of ISO Quality Services Ltd (left) with Tom Ludwig of Solar Sentry Window Films (right)

CHAMBER MEMBERS FLY THE FLAG FOR ENERGY EFFICIENCY Keeping on top of costs, especially energy costs is important to every business, which is why Solar Sentry Window Films is delighted to be working with fellow Chamber member, ISO Quality Services Ltd. The Chamber has been an incredible source of support for the Managing Director of Solar Sentry Window Films, Tom Ludwig, since the company’s launch, in connecting him with the right people. This was shown when the offices at ISOQSL became too warm in the summer: Operations Director Jennifer Appleton scanned the market, deciding air

conditioning was too expensive with too high a carbon footprint.

Tom discovered the roof lanterns were hidden behind a suspended ceiling, causing the issue. “It’s an easy area to miss, but an easy thing to fix. We’re now able to reduce the heat gain through by 80%” This solution will save ISOQSL from costly air conditioning, running costs and extra carbon consumption.

The film lasts for fifteen years and will also reduce the rate of heat loss in winter, also saving on heating costs. www.solar-sentry.co.uk

THURSFIELDS APPOINTED AS LEGAL PARTNER TO BIRMINGHAM BOTANICAL GARDENS West Midlands law firm, Thursfields has been appointed as legal partner to the Birmingham Botanical Gardens.

The Gardens, best known for it’s iconic glasshouses, were established 200 years ago and are visited annually by 200,000 visitors.

Chief Executive of Birmingham Botanical Gardens, James Wheeler said: “We are really pleased to be working with Thursfields who provide expert professional advice along with a personalised service which is essential to enable us to understand the complex legal issues facing charities today.”

Thursfields’ Director, Michelle Chamberlain said: “Thursfields has a long tradition of advising Worcestershire and West Midlands based charitable and not for profit organisations. We are delighted to be working work with the Gardens and its Trustees in support of their aim to continue to provide a premier recreational space, a highly regarded educational service and a leading tourist attraction for both Birmingham and the UK”. www.thursfields.co.uk

Having learnt his trade in Birmingham and London, Mitchell Hampton has moved closer to home and joined the talented team of consultants at Hewett Recruitment. Mitch is passionate about his specialist subject and is keen to share his expertise with local employers in the “Fast Moving Consumer Goods” arena.

He comments: “I take pride in making sure my candidates and clients experience a stress free recruitment process. I enjoy giving my advice and recommendations to ensure that they make the right choices that are the most beneficial for them and their business as well as my candidates.” www.hewett-recruitment.co.uk

CONTRACTS, COURTS AND CLARITY It goes without saying that any business supplying goods or services should never rely on a verbal customer agreement. A contract is essential.

It is, however, not uncommon for the understanding of a contract’s contents to radically change between either side, which is where the court plays a key role to interpret that dispute or terms. But what does the court look for?

They will consider the intention of all parties involved and look to reach a clear outcome as part of an objective review of the available evidence. They will also apply some rules of thumb: they will review the contract formation circumstances - specifically the intention of the parties, they will apply the natural or long held meanings of words or expressions, from specific industrial or commercial fields and they will make a presumption of commercial good sense.

A tightly constructed contract may never stop a dispute from flaring up.

But an understanding of the court process will certainly help businesses appreciate the required steps. www.mfgsolicitors.com

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Tom Esler, mfg Solicitors

November/December 2015

FOCUSONLEARNINGANDDEVELOPMENT

LEARNING THE WAY TO SUSTAINED SUCCESS With this edition’s focus on Sustainability, the “ability or capacity of something to be maintained or to sustain itself”, we questioned how it applies to Learning and Development? Liz Watkins-Young makes the connections:

Yesterday I returned to a fitness class after a 4 week gap. I confess, I really didn’t want to go. At the end of the hour the instructor asked “how’re we doing?”

Puffing and glowing, I said “I didn’t feel like coming, but I’m really glad I did” (endorphins and dopamine were doing their job – I felt great). This spontaneous reply reminded me of several training programmes I’ve experienced where I didn’t feel like going, but I was really glad I did. And it reminded me of why that was: the learning was fun, challenging and engaging.

Much research now exists into the correlation between the learning experience/environment and the impact of learning on the learner (memory, recall, application). It’s important given that many training delegates approach the learning space with as much enthusiasm as I did the fitness class!

If we want an ability or capacity to be maintained or sustain itself, how do we help that happen? A 2014 research study in the US resonates with my experience: the effect of laughter on learning. The study found that laughter – or simply enjoying some humour in the learning space – increases the release of endorphins and dopamine in the brain stimulating a sense of pleasure and reward. It also reduces levels of the stress hormone cortisol which inhibits memory storage and suppresses mood/behaviour.

Put simply, if it’s fun you’ll enjoy it and so engage more; when you engage you’ll explore, practice and so retain more; when you feel good about what you’ve learned you’ll seek to apply it more. And that’s good for business.

Fun, challenge and engagement aids learning. Laughter is uniquely human. It relaxes us so we open up a little. When shared it strengthens relationships.

Interesting to note that many of the keynote messages emerging from the HRM Expo in Cologne this September relate to the human experience at work: getting back to the “human” in human resources and empowering people to do great things; happiness is the new ROI for your employees; the stimulus of continuous learning; millennials want to work for companies with a sustainable purpose.

In Business Direction 27 (September/ October), we advocated People Profit: When people profit from their work on a human level, beyond remuneration, through individual results, fulfilment, connection and growth, the business profits more from the commitment, creativity and higher performance of its whole team. The ability to sustain a valued skill, ability or new useful behaviour is the engine of People Profit. The frequency of fun, shared experience, candid dialogue

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

and honest feedback in the workplace is its high-performance fuel. So, if you’re not hearing laughter and challenge in the learning space or workplace, you might want to question the sustainability of what’s being taught and done.

Liz Watkins-Young is a Director of Rubus.

She can be contacted on 01684 878067 www.rubus-services.com

Rubus specialises in improving performance from people. Our powerful programmes transform the way teams perform together and re-model role effectiveness in individuals.

John McConnachie

Liz Watkins -Young

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BUSINESSNEWS The Viscosizer TD, a new automated biophysical characterization tool

L-R Joint Managing Director Greg Catherwood and Senior SAP Account Manager Adam Marlow-Jones

INTEGRATECH GRANTED SAP GOLD PARTNER ACCREDIATATION Integratech is pleased to announce that it has been granted the highest accreditation at SAP – “SAP Gold Partner” status, awarded only to the solution providers with the highest level of achievement in all the key areas.

The key application provided is SAP Business One which helps businesses across all industries to streamline processes and improve productivity.

Integratech was chosen to be a partner

by SAP for Business One, when it was formally released in the UK in 2003, and has subsequently grown all areas of its business including SAP Consultants, SAP implementation experts, the SAP Support team and the Technical Infrastructure team.

MALVERN INSTRUMENTS LAUNCHES THE VISCOSIZER TD Malvern Instruments has launched a new system based around Taylor Dispersion Analysis (TDA) to provide researchers with a novel orthogonal technique to accelerate biopharmaceutical drug candidates through the development pipeline. The Viscosizer TD speeds up stability and formulation studies by offering unique solution-based molecular sizing capabilities, combined with relative viscosity measurement. Ultra-low sample volumes, fully automated measurement protocols, and precise environmental control for sample storage and measurement further enhance the value of the new system for early developability screening.

Joint Managing Director and SAP specialist Ian Warr said: “Achieving Gold status puts Integratech in the very top tier of SAP Partners and is a testament to the quality and efforts of our team”.

TDA is a microcapillary flow-based technique that enables the sizing of small molecules, peptides and proteins, and samples containing mixtures of these species. The Viscosizer TD uses TDA with UV-absorbance detection to deliver hydrodynamic sizing in the range 0.2 to 50 nm radius and allows relative viscosity measurements, via a microcapillary flow-based methodology, using Poiseuille’s law. Allied with automated measurement protocols, the new Viscosizer TD system is well-suited to a multiple sample screening environment.

www.integratech.co.uk

www.malvern.com

ROBIN WALKER OPENS ALLOTMENT FOR UNEMPLOYED YOUTH Robin Walker, MP for Worcester, led celebrations at a new horticultural project that will help young people develop greater confidence and find employment opportunities.

The new Talent Match allotment on Bath Road, Worcester, was officially opened on Friday 18 September.

Talent Match is a project run by the national employment, learning and skills charity, Shaw Trust, that will help young people aged 18 to 24 who have been unemployed or out of education for over a year to gain horticultural skills.

Shaw Trust, in partnership with St Basil’s and YMCA, was awarded £1.5m by The Big Lottery Fund in 2014 to support young people in Worcestershire who are struggling the most to find career opportunities.

Robin commented: “We must do all we can to help the city’s unemployed young people realise their full potential. The Government’s commitment to support three million new apprenticeships will also help many young people to acquire the skills they need to succeed.” www.shaw-trust.org.uk

HEREFORD LAW FIRM NAMED AMONGST REGION’S TOP PERFORMERS A law firm in Hereford is celebrating being named among the region’s top performers in the industry’s “best practice bible”.

Lanyon Bowdler’s personal injury and clinical negligence teams have been promoted to the top tier in the West Midlands of the Legal 500 guide for the first time, putting them alongside some of

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the biggest names in the region.

The Legal 500 is the leading independent guide to law firms across the country, based on client feedback, research and detailed submissions. The guide highlights the firm’s high performance as brain injury specialists, recognising that the team have achieved numerous multi-million pound settlements.

Kay Kelly, Partner at Lanyon Bowdler and Head of the Clinical Negligence team, commented: “We are now rated alongside some of the most well-known firms in the area, including big city firms, which reflects very highly on our lawyers’ thoroughness, expertise and service.” www.lblaw.co.uk

November/December 2015

BUSINESSNEWS

SIXWAYS THE PLACE TO BE The new Aviva Premiership season is underway and Worcester Warriors are here to stay.

With a summer of behind-the-scenes investment in facilities and resources, Sixways is now one of the top rugby facilities in the country.

The wheels are now in motion for Dean Ryan’s vision and our hopes of taking the Club to the heights of English and European Rugby and with some big-name players joining the journey, there’s lots to look forward to.

Ben, David and Tom from Midlands Air Ambulance

MIDLANDS AIR AMBULANCE RECIEVES PRIDE OF BRITAIN AWARD Midlands Air Ambulance Charity flight doctors, Ben Clark and David Cooper and Critical Care Paramedic, Tom Waters, have won the Emergency Services category at the Pride of Britain Awards, which were aired to over 11 million viewers on Thursday 1 October.

The awards celebrate the achievements of truly remarkable people and the trio were chosen for their life saving work while tending to the victims of the horrific Smiler rollercoaster crash at Alton Towers.

Becky Tinsley, Air Operations Manager, commented: “Every day our flight paramedics and doctors tend to people in their greatest hour of need, and on this occasion the crew went above and beyond the call of duty, putting themselves at risk to save others.

Hanna Sebright, Chief Executive for Midlands Air Ambulance Charity, commented: “We are all extremely proud of Ben, David and Tom who have shown tremendous dedication and commitment to saving lives. It is very fitting that their actions have been recognised in this way; they are truly remarkable members of our team.”

Claire Stokes, eResponse Managing Director Paul Alekna and Melissa Ralphs

With eleven Premiership home games and three European Challenge Cup home games, the public can enjoy top-class rugby, located just off the M5 Junction 6.

It’s not just all about the rugby at Sixways though. Situated in the ideal location with fantastic facilities, it is also a great place to host conferences and events, parties and even weddings! Visit the website for tickets, advertising, hospitality, parties or events. www.warriors.co.uk

Henry Pepper PR’s Lorraine Henry, CG5 Sporting Ambassador Andy Short and CG5 Trustee Steve Edwards

ERESPONSE GROUP MERGES WITH DROITWICH TRAINING SPECIALIST

HENRY PEPPER PR BECOMES MEDIA PARTNER FOR LOCAL SPORTS CHARITY

Training and recruitment specialist eResponse Group has merged with Droitwich-based health and social care training business, Train2Succeed.

PR agency Henry Pepper PR has announced it has become the media partner for Worcestershire sports charity, CG5.

The deal sees Train2Succeed become part of the Care Training Division of Options, a subsidiary of eResponse Group, as well as Train2Succeed’s Claire Stokes joining the Options’ management board.

Melissa Ralphs, Regional Business Development Manager of Options, said: “Train2Succeed has created a superb niche for itself in the care home and social care training sector. The standing they have is underlined by the number of care home groups who put their faith in the team to deliver their training or help fill job vacancies.

“We are delighted to welcome Claire and the team to Options and eResponse.” www.eresponsegroup.co.uk

www.midlandsairambulance.com

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Led by the award-winning agency’s Managing Director Lorraine Henry, Henry Pepper will lead media relations and PR activity for CG5 – a non-profit organisation which aims to promote sport and provide grants to disabled athletes, young people and sports clubs.

Lorraine Henry said: “We are delighted to play our part in promoting the next chapter of CG5’s story and to offer our expertise and support.

“I was lucky enough to attend CG5’s official launch event this summer and was so struck with the passion and drive they have about getting people from all backgrounds interested in sport.”

CG5 is managed by four trustees who include former Worcester Warriors lock, Craig Gillies. Rugby player Andy Short is one of CG5’s sporting ambassadors. www.henrypepperpr.co.uk

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BUSINESSNEWS

HEREFORD BUSINESS CELEBRATES ITS 170TH BIRTHDAY Family retailers Philip Morris & Son are celebrating their 170th birthday. Based in the heart of Hereford since 1845 the business has grown from a traditional market town ironmongers, into one of the county’s most established retail names.

Throughout its 170 year existence Philip Morris & Son has been a unique and independent family run business that has always remained true to its country roots

WORCESTER BUSINESS SCHOOL OFFERS BUSINESS INTERNSHIP PROGRAMME Worcester Business School is offering local employers the opportunity to participate in their programme, which offers recent graduates who are studying for a master’s qualification the opportunity to spend three – six months in a relevant work placement.

The programme will commence in May 2016 and will be available for graduates with a degree and background knowledge in either Finance, International Management, Marketing or General Business.

The Business School are also keen to recruit interns from a variety of cultural backgrounds to offer potential insights into emerging markets.

The design of the programme will benefit the employer as well as the intern, as they will benefit from the skills, knowledge and enthusiasm of the intern with no cost to the business. For more information contact Kat Jones on 01905 855556 or e-mail k.jones@worc.ac.uk www.worcester.ac.uk

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and agricultural traditions. The modern incarnation of the company still has the traditional hardware business at its very core.

Managing Partners John and Bruce Jones commented; ‘Happy people are at the heart of Philip Morris & Son, and that applies to customers and staff alike. Happy staff who enjoy interacting with customers lead to happy customers. It’s a really

SQUAREYE TELEVISION LAUNCHES WEB FILM COMPETITION Jon Essex, Managing Director of Squareeye Television Ltd. launched his new competition for a free web film at the Chamber Business Expo in October.

Jon commented: “the Internet has totally changed the way businesses interact with their customers. We live in a truly multi media age and websites such as YouTube and Vimeo have made video content accessible to everyone. At the click of a button someone from the other side of the world can see exactly what you offer. Having a professionally produced film will ensure they keep watching and get in touch.”

Jon also advised about how much a web film should cost: “Each film is unique and will have different production requirements.

Have a budget in mind and discuss this openly with the production company. This will produce a far better result.”

To enter the competition visit the website

by Monday 30 November 2015. www.squareyetelevision.co.uk

simple approach that sets us apart from the competition and it’s stood the test of time.’ www.philipmorrisdirect.co.uk

Wonderful Worcestershire Women Award Founders Julia Williams and Sarah-Mayo Evans

NEW AWARDS FOR WONDERFUL WORCESTERSHIRE WOMEN This October, two Worcestershirebased entrepreneurs have launched a new initiative to celebrate local women living and working in the county. The Wonderful Worcestershire Women Awards are being spear-headed by Sarah Mayo-Evans, Director at Peach Recruitment and Julia Williams, Director at Premier Places. The short-list will be announced in January at The Quay in Worcester and the Awards are set to take place in April 2016.

Sarah Mayo-Evans, Director at Peach Recruitment said, ‘The Wonderful Worcestershire Women Awards set out to recognise and reward females for their contribution to the county; be it running a successful business, working tirelessly for others or being an inspiration through significant personal or business achievement.’ www.wonderfulworcestershirewomen.co.uk

November/December 2015

ADVERTORIALFEATURE

INTRODUCING THE NEW HEREFORD BUSINESS SOLUTIONS CENTRE n Start-up support, workshops and mentoring

Opening in November 2015 – the first port of call for business growth and innovation in the area

Recognised as one of the most entrepreneurial, business-facing universities in the region, the University of Wolverhampton is bringing its award winning business support service to the heart of Hereford’s Enterprise Zone at Skylon Park.

Hereford Business Solutions Centre will be run by the team responsible for the highly successful Wolverhampton Business Solutions Centre, based at the University of Wolverhampton Science Park in Wolverhampton.

The Centre is working collaboratively with key business organisations in the region through the Marches Growth Hub, with the hub’s Herefordshire team based at the Centre in Skylon Park.

The focus will be on helping businesses of all sizes, based in the Marches, to achieve sustainable growth by providing access to a range of support, activities and services, including:

n Building Information Modelling (BIM) workshops and training n Supply chain and procurement events, and opportunities n The option to tap into expert knowledge through part funded programmes such as Knowledge Transfer Partnerships n Information and support to access funding programmes n Events providing business relevant knowledge and networking opportunities n Leadership and development programmes including continuing professional development programmes n Access to technology from drone hire to cyber security support n Intellectual property advice and support

facilities, incubation space and breakout areas all at highly competitive rates. There is dedicated space within the Centre to hire for meetings and events including a contemporary boardroom and a flexible, large seminar room. Both rooms are equipped with cutting-edge technology allowing for video conferencing, and there is also digital signage, which can be tailored to create a professional feel to any event.

Contact us to find out more about how the Hereford Business Solutions Centre can help your organisation to achieve its growth ambitions: Call: 01902 321272 Email: enquiries@wolverhamptonbsc.com

@BSCentres

Business Solutions Centres

Hereford Business Solutions Centre, Building B, Units 1-4, Skylon Court, Rotherwas, Hereford HR2 6JS www.wolverhamptonbsc.com/hereford

n Export and Internationalisation expertise The Centre will also establish a business network for companies within the Enterprise Zone and provide a range of skills and technology development workshops.

For businesses looking for a base there will be an enterprise hub, with hot-desking

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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CHAMBEREVENTS

CELEBRATING WOMEN IN BUSINESS Almost 100 women from across the two counties met for a day of inspirational speakers, networking and delicious food at the Chamber’s second Women’s Business Conference. The event was hosted at The Abbey Hotel, Malvern, in September and was sponsored by borwell Ltd and Thorne Widgery Accountancy Ltd. Delegates heard from a variety of empowering female speakers who shared their success stories. Firstly, attendees heard from Claire Galer, Managing Director of Derriere Equestrian Ltd who told the story of how her company have designed innovative underwear for horse riders.

Rowena Innocent, Engineering Director at Malvern Instruments Ltd, then spoke about her journey from being a science student to one of a very small number of female engineering directors in the UK. Over lunch the conference guests did plenty of networking and enjoyed a two-course luncheon. In the afternoon attendees heard from Sue Pillar, who was previously Commanding Officer of the British Army, who talked about her experiences and finally, Clare Marchant, Chief Executive of Worcestershire

County Council, who gave us a humorous and inspirational talk about running a large public sector body whilst still finding time to be a good friend and family member.

FEEDBACK FROM THE DAY INCLUDES: “Please pass on our sincere thanks to everyone involved in putting together such a good conference with interesting speakers.”

- Rachel Jones, St Richard’s Hospice.

“Relevant speakers & well organised.” Jean Wilson, New Hope.

“The speakers were great and the atmosphere was brill.” - Debs Coles, Thorne Widgery.

On a final note, the Chamber are also delighted to announce that we have raised £350.00 for St Richard’s Hospice from a raffle held on the day – many thanks to all the delegates who donated.

Plans are now being put in place for the 2016 conference. To be added to the events mailing list to receive further details, please email helenm@hwchamber.co.uk.

BUSINESS CAROL SERVICE 18 DECEMBER Tis’ the season to be jolly, so grab your Santa hats and come along to the annual Business Community Carol Service at Worcester Cathedral on Friday 18 December.

Financial planning firm Sanlam, Herefordshire & Worcestershire Chamber of Commerce, Hewett Recruitment, Worcestershire Ambassadors and mfg Solicitors are all inviting businesses and their staff to join them for a very special carol service at 4pm. Afterwards, there will be the chance to enjoy some

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delicious mince pies and mulled wine in the Cloisters and to wish your friends and colleagues a very merry Christmas.

Mike Ashton, Chief Executive of Herefordshire & Worcestershire Chamber of Commerce, commented: “This carol service has become an important date in the business calendar as we all get the opportunity to celebrate Christmas. A special thanks to all involved”.

Please contact deborahc@hwchamber. co.uk to advise on numbers.

AUTO-ENROLMENT MADE EASY – A SEMINAR FOR SMALL AND MICRO BUSINESSES Thursday 28 January - 8.00-9.30am Bank House Hotel, Bransford, Worcester WR6 5JD FREE to Members and Non-members With Aviva and British Chambers of Commerce Are you one of the countless small and micro businesses who will soon have to comply with the new ‘auto-enrolment’ workplace pension regulations? If so, this event will help you deal with the new regulations, as well as providing networking opportunities and some delicious bacon baps!

At this business networking event, attendees will have an exclusive chance to hear from one of the UK’s leading workplace pension providers – who have already helped over 1,700 employers through auto-enrolment to date.

WHAT WILL THE SEMINAR COVER? n What is auto-enrolment – and how will it affect your business? n The killer pitfalls to avoid when preparing for the new regulations. n How to choose the right pension provider for your business – which can save you time, money and administrative headaches.

To book your place email events@hwchamber.co.uk

November/December 2015

CHAMBEREVENTS

NETWORKING CALENDAR NOVEMBER - DECEMBER 2015 Pershore Networking Breakfast Tuesday 10 November - 7.30-9.30am The Vale Golf and Country Club, Hill Furze Road, Bishampton, Pershore WR10 2LZ £17.50+VAT Members and £35.00+VAT Non-members

Worcestershire Export Growth Forum in association with University of Wolverhampton Wednesday 25 November - 8.00–10.30am Thorlux Lighting, Merse Road, North Moons Moat, Redditch B98 9HH FREE event for Chamber Members – Businesses with 11 employees or more only (Email gwene@hwchamber.co.uk)

Manufacturing Forum Tuesday 10 November - 8.00–10.30am Harley Davidson Training University, Heart of Worcestershire College, Slideslow Drive, Bromsgrove B60 1PQ FREE event and exclusive to manufacturing members only

Worcester Women’s Business Forum in association with borwell Ltd Thursday 26 November - 9.30am-12.00pm Event House, Hindlip Lane, Blackpole, Worcester WR3 8SB £17.50+VAT Members and £35.00+VAT Non-members

Redditch HR Forum in association with Hewett Recruitment Wednesday 11 November - 9.30-11.30am Abbey Hotel, Hither Green Lane, Dagnell End Road, Redditch B98 9BE FREE to Chamber Members and clients of Hewett Recruitment

DECEMBER 2015

NOVEMBER 2015

Worcester Networking Breakfast Thursday 12 November - 7.30-9.30am Worcestershire County Cricket Club, New Road, Worcester WR2 4QQ £17.50+VAT Members and £35.00+VAT Non-members Women2Web Event Tuesday 17 November - 2.00-4.00pm Elim Conference Centre, De Walden Rd, West Malvern, Worcestershire WR14 4DF FREE event Hereford Networking Breakfast Wednesday 18 November - 7.30-9.30am Burghill Valley Golf Club, Tillington Road, Hereford HR4 7RW £17.50+VAT Members and £35.00+VAT Non-members Bromsgrove Networking Lunch Friday 20 November - 12.30-2.30pm Holiday Inn Birmingham-Bromsgrove, Kidderminster Road, Bromsgrove B61 9AB £20.00+VAT Members and £35.00+VAT Non-members Herefordshire Export Growth Forum in association with University of Wolverhampton Friday 20 November - 8.00–10.30am H Weston & Sons Limited, The Bounds, Much Marcle, Ledbury, Herefordshire HR8 2NQ FREE event for Chamber Members – Businesses with 11 employees or more only (Email gwene@hwchamber.co.uk) Ross on Wye Networking Brunch Tuesday 24 November - 9.30-11.30am Orles Barn, Wilton, Ross On Wye, Herefordshire, HR9 6AE £17.50+VAT Members and £35.00+VAT Non-members

Redditch Networking Lunch Tuesday 1 December - 12.30-2.30pm Redditch Golf Club, Lower Grinsty, Green Lane, Callow Hill, Redditch B97 5PJ £17.50+VAT Members and £35.00+VAT Non-members Worcester HR Forum in association with Hewett Recruitment Wednesday 2 December - 9.30-11.30am Chamber of Commerce, Severn House, Prescott Drive, Warndon Business Park, Worcester WR4 9NE FREE to Chamber Members and clients of Hewett Recruitment Malvern Networking Breakfast Thursday 3 December - 7.30-9.30am Abbey Hotel, Abbey Road, Malvern WR14 3ET £17.50+VAT Members and £35.00+VAT Non-members Christmas Networking Lunch Thursday 3 December - 12.30-2.30 St Andrews Town Hotel, St Andrews Drive, Droitwich, Worcestershire WR9 8AL £27.50+VAT Members and £45.00+VAT Non-members Hereford Women’s Business Forum in association with Thorne Widgery Accountancy Tuesday 8 December - 9.30-11.30am Thorne Widgery, 2 Wyevale Business Park, Hereford HR4 7BS £10.00+VAT Members and £20.00+VAT Non-members Women2Web Event Wednesday 9 December - 10.00am-12.00pm Hogarths Stone Manor Hotel, Chaddesley Corbett, Kidderminster, Worcestershire DY10 4PJ FREE event Ledbury Christmas Networking Lunch Monday 14 December - 12.30-2.30pm The Talbot Inn, 14 New Street, Ledbury HR8 2DX £27.50+VAT Members and £45.00+VAT Non-members

To book your place on any of these events visit www.hwchamber.co.uk/events Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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ADVERTORIALFEATURE

LOCAL BANK CREDITS ITS SATISFACTION SURVEY TOP SPOT TO CONSTANT CUSTOMER FOCUS best-placed to make all decisions relating to their customers. Hereford and Worcester branch staff have full power to advise customers and agree individual product terms and pricing, free from targets or bonus incentives.

Handelsbanken, the fast-growing relationship bank has been rated top for customer satisfaction for the seventh year running, in an independent survey of British banks’ personal and business customers.

The 144-year-old locally-focused bank, with branches in Hereford and Worcester has once again significantly outstripped its British banking competitors for both customer satisfaction and loyalty. This is also a position Handelsbanken has enjoyed in its home country of Sweden since surveys began in 1989.

during another year of strong UK expansion. Indeed, since the financial crisis began seven years ago, the bank has announced over 140 new British branches.

As well as the Hereford and Worcester branches, Handelsbanken now serves individual and corporate customers in another 200 communities throughout Great Britain.

The survey - by European research institution EPSI Rating - confirms that The bank puts customer satisfaction Handelsbanken has managed to maintain advert for Chamber magazine 2015 Xmas reminder_Layout 1 11/08/2015 16:10 Page first, and believes local branches are1 its top ranking for customer satisfaction

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Andy Williams, manager of Handelsbanken’s Hereford branch commented, “As a bank built on strong and lasting local relationships, we focus first and foremost on satisfying our customers by providing the best advice and service we can every day. I’m delighted that our decentralised business model has enabled us to top this independent survey on customer satisfaction and loyalty for the seventh year running”.

“Just get in touch. We’re always happy to see if we can add value to potential customers long-term banking relationships.

I can be reached on 01432 340546, or by email at anwi29@handelsbanken.co.uk”

English Language Training Services for Business English Language Courses We specialise in English courses for adults, aged typically 30-65 years. High quality courses to suit all abilities and needs, focussing on confidence. Study here in the UK or online via Skype. www.kingsway-english.com

Apartments We have 2 stylish Self-Catering Apartments for rent in a quiet yet central city location in Worcester, UK. Short-term lets in multiples of one week. Ideal for professionals and other visitors to Worcester. www.kingsway-apartments.com

Meeting/Training Rooms We have a variety of room sizes available to hire from 2 - 20 people; ideal for private meetings, away days and training events.

Tea, coffee and catering facilities available if required. We are located 200 metres from Worcester Foregate Street train station. www.kingsway-meetingrooms.com

01886 812160 • www.sbprint.co.uk

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Kingsway English Centre Telephone +44 1905 619877 Email: info@kingsway-english.com 40 Foregate St, Worcester WR1 1EE

November/December 2015

ADVERTORIALFEATURE

MALVERN INSTRUMENTS – SOLUTIONS FOR YOUR SUCCESS A global business, headquartered in Malvern for more than 45 years, Malvern Instruments is a leading provider of scientific instrumentation, delivering the characterization systems its customers require to maximize productivity, develop better products and get them to market faster.

Applied with Malvern’s extensive industry knowledge, technical expertise and applications understanding, these analytical systems help customers effectively address underlying business challenges. They are used in academia and throughout industry, across the world to advance research, to develop new products and processes, and to increase manufacturing efficiency.

Critical to Malvern’s ongoing success are its employees, who come to Malvern from all over the world, but predominantly from the local community. As a major local employer Malvern is committed to fostering talent in science and engineering and correspondingly invests considerable time and resource. The company has a dedicated team of STEM ambassadors who work alongside a growing number of local schools, as part of a nationwide campaign to encourage young students into the further study of science and engineering. In addition Malvern routinely opens its doors to local young people at workshops which highlight the career opportunities that STEM subjects make possible.

Malvern develops appropriate measurement solutions that provide consistent, relevant and reliable information. These support the critical decision-making of its customers in their drive for greater productivity, improved profitability, enhanced product performance and lower environmental impact, in industries ranging from pharmaceuticals, food and personal care through to additive manufacturing/3D printing, metal powder processing, cement, paints, inks and coatings. With an established track record of innovation Malvern continues to grow, both organically and through acquisition, and is today an expanding, flourishing business.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Malvern also have a well-established apprenticeship scheme, with annual intakes in the engineering and business/ HR area. The success of this work is evident, with apprentices being offered permanent employment on completion of their courses, as well as the opportunity of further study for HNCs and relevant NVQs. In recent years, Malvern apprentices have been recognized in regional awards for their outstanding achievements, underlining the mutually beneficial outcome of the company’s commitment to current and future employees. www.malvern.com

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CHAMBERTRAINING

5 MINUTES WITH JOHN LEGGE

CHAMBER TRAINING – INFORMATION TECHNOLOGY

John Legge has been an IT trainer at the Chamber for a number of years and we always look forward to welcoming him back on our courses. John has a style that is very approachable and delegates are able to benefit from his impressive knowledge and expertise because of the small class sizes.

Information Technology is fundamental to any business and it is important to keep ahead of the changes and advancements to enable your business to run in the most efficient way that technology will allow.

HOW LONG HAVE YOU BEEN TRAINING WITH THE CHAMBER AND WHAT COURSES DO YOU RUN?

Quite often, we are only aware of the procedures taught to us from our peers. These courses will help provide short cuts and lesser known ‘tricks’ that will make working practices quicker and allow a greater understanding of the data produced in a clearer, more concise fashion.

I’ve worked with the Chamber throughout its various changes for around fifteen years, teaching all the Microsoft Office courses. The rooms are good, there is good backup and good trainees who are genuinely interested in what I’m teaching.

ARE THERE ANY PARTICULAR QUESTIONS YOU’VE RECEIVED OR MEMORIES YOU HAVE OF TRAINING? There are those who ask lots of questions!

I’ve also had several comics who set the room alight and unfortunately one lady with a phobia of maths who cried through Excel formula session, but it was all fine in the end as I sat and led her through the session.

Our courses are fully interactive and by keeping our class sizes small, we are able to give individual attention to our delegates so that they receive training which is relevant and personal to their roles.

DO YOU HAVE ANY AMUSING STORIES ABOUT DELEGATES OR YOURSELF WHILST TRAINING? Yes, whilst demonstrating the coffee machine and hot water button – it just kept on coming – lots of towels required!

Fortunately there are new machines now and I’ve received my own training!

DO YOU FIND TRAINING REWARDING AND WHY? I just love to help people learn. I sit with each one individually, so I can gain a sense of their needs and it’s rewarding to see that spark of understanding by the end of the day.

WHAT IS THE NICEST THING A DELEGATE HAS SAID TO YOU?

WHERE HAS TRAINING TAKEN YOU OVER THE YEARS?

“Best course I’ve ever attended.” Comments like that really make it all worthwhile!

Ireland, Scotland, Wales but not yet into Europe.

As the ability to hold information on cloud-based systems is commonplace, we look at the possibility of running your business from a smart phone or tablet so that information is available to you and your colleagues anywhere in the world.

COURSES IN THIS SERIES: n n n n n n

Introduction to Microsoft Excel 2010 Intermediate Microsoft Excel 2010 Advanced Microsoft Excel 2010 Excel Masterclass PowerPoint for Presentations Running your Business on the Cloud

ADVANTAGES OF INSTRUCTOR LED IT TRAINING

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Training courses on specific IT areas can sometimes be deemed unnecessary, especially if it is software that is commonly used.

flexibility of individual instructor-led training cannot be underestimated. Our courses offer:

The most regular feedback on our courses however, is not only that delegates have learned new skills, but quicker, more efficient methods to carry out everyday tasks.

n The ability to practice your newly acquired skills in a training environment with the ability to question and learn from the trainer.

E-learning packages can reduce the cost of training, but the advantages and

n Trainers who can adapt their training styles to the needs of delegates,

n Dedicated training rooms away from your desk without distractions

noticing if there are areas where individuals need help and pushing delegates who are finding the course untaxing. n Networking – our courses bring people together and help build relationships.

Being in the same room allows delegates to share experiences and interact with the trainer and other members of the group.

November/December 2015

CHAMBERBUSINESSTRAINING

TRAINING CALENDAR NOVEMBER - DECEMBER 2015 NOVEMBER COURSES

DECEMBER COURSES

JANUARY COURSES

Managing Agents & Distributors Tuesday 10 November – 9.30am – 16.30pm £225+VAT Members, £250+VAT Non members

Managing People in the Team Tuesday 1 December - 9.30am-16.30pm £150+VAT Members, £188+VAT Non-members

IOSH Managing Safely Tuesday 12-Friday 15 January - 9.30am-16.30pm £495+ VAT Members, £595+VAT Non-members

Organising a Distributor Meeting Wednesday 11 November - 9.30am-13.00pm £100+VAT Members, £125+VAT Non Members

Fire Marshal Training Tuesday 1 December - 10.00am-16.00pm £80+VAT Members, £100+VAT Non-members

Role of the Team Leader Tuesday 12 January - 9.30am-16.30pm £150+VAT Members, £188+VAT Non-members

Managing Performance in the Team Friday 13 November - 9.30am-16.30pm £150+VAT Members, £188+VAT Non-members

Assertiveness and Confidence Thursday 3 December - 9.30am-16.30pm £150+VAT Members, £188+VAT Non-members

Global Marketing: Language & Culture Thursday 14 January - 9.30am-16.30pm £225+VAT Members, £250+VAT Non-members

Introduction to Microsoft Excel Friday 13 November – 9.30am-16.30pm £150+VAT members, £188+VAT Non-members

Intermediate Excel Friday 4 December - 9.30am-16.30pm £150+VAT Members, £188+VAT Non-members

Introduction to Excel Friday 15 January - 9.30am-16.30pm £150+VAT Members, £188+VAT Non-members

Search Engine Optimisation Tuesday 17 November - 9.30am-13.30pm £80+VAT Members, £100+VAT Non Members

Introduction to Digital Marketing and PR Monday 7 December - 9.30am-13.30pm FREE to Members, £100+VAT Non-members

Effective Presentation Skills Tuesday 19 January - 9.30am-16.30pm £150+VAT Members, £188+VAT Non-members

Communicating for Success Wednesday 18 November - 9.30am-16.30pm £150+VAT Members, £188+VAT Non Members

Understanding Free Trade Agreements Tuesday 8 December - 9.30am – 13.00pm £125+VAT Members, £150+VAT Non-members

Basics of Import Procedures Wednesday 20 January - 9.30am-16.30pm £225+VAT Members, £250+VAT Non-members

Financing your Exports Tuesday 24 November - 9.30am – 16.30pm £225+VAT Members, £250+VAT Non Members

HR for the Non HR Manager Tuesday 8 December - 9.30am-16.30pm £150+VAT Members, £188+VAT Non-members

Running your Business Using Cloud Thursday 21 January - 9.30am-13.30pm £80+VAT Members, £100+VAT Non-members

What’s New – UCC/AEO update & Changes in International Trade Wednesday 25 November - 9.30am-16.30pm £225+VAT Members, £250+VAT Non members

Basics of Export Documentation Wednesday 9 December - 9.30am- 16.30pm £225+VAT Members, £250+VAT Non-members

Introduction to Digital Marketing and PR Tuesday 26 January - 9.30am-13.30pm FREE to Members, £100+VAT Non-members

Effective Time Management Wednesday 9 December - 9.30am-16.30pm £150+VAT Members, £188+VAT Non-members

Tariff Classification Tuesday 26 January - 9.30am-16.30pm £225+VAT Members, £250+VAT Non-members

Finance for the Non Finance Manager Wednesday 25 November - 9.30am-16.30pm £150+VAT Members, £188+VAT Non-members International Trade Compliance Management Thursday 26 November - 9.30am-16.30pm £225+VAT Members, £250+VAT Non members Advanced Microsoft Excel Friday 27 November - 9.30am-16.30pm £150+VAT Members, £188+VAT Non-members

PowerPoint for Presentations Thursday 10 December - 9.30am -16.30pm £150+VAT Members, £188+VAT Non-members Google Analytics Tuesday 15 December - 9.30am-13.30pm £80+VAT Members, £100+VAT Non-members

Email Marketing Friday 27 November - 9.30am-13.30pm £80+VAT Members, £100+VAT Non-members An Introduction to Digital Marketing and PR Monday 30 November - 9.30am-13.30pm FREE to Members, £100+VAT Non-members

For more information and bookings contact us on 01905 673 611, training@hwchamber. co.uk. www.hwchamber.co.uk/training

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Key:

Chamber Business Training Courses Import and Export Training Courses

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BIGINTERVIEW

TAKING A HOLISTIC APPROACH TO SUSTAINABILITY Nestled in the Herefordshire countryside is an 18th Century barn that a few years ago was a derelict wreck on the verge of collapse.

Having undergone extensive refurbishment, it acts as a powerful showcase for the work of pioneering architectural practice Architype. Since transforming the barn into its office, Architype has grown steadily and now employs twenty six people in the building.

The barn’s windows provide plenty of natural daylight for staff, and with high levels of insulation and a biomass boiler it stands testament to the company’s approach to protecting the environment.

The design also demonstrates the company’s holistic approach to sustainability; the barn’s design is sleek and cool, natural materials including timber and lime mortar were used in the refurbishment, the adjacent cowshed has been brought back to life and turned into the meeting room, there is a vegetable garden and orchard in the grounds, many staff cycle or walk to work and employees are encouraged to take regular breaks to keep their creativity fresh.

Over the past thirty years, Architype has evolved into a vibrant practice whose purpose is to design genuinely sustainable architecture as well as creating inspiring and optimistic places in which people can

Mark Barry Director, Architype Ltd live and work. They now employ 60 people in two offices, the barn at Upper Twyford, and London.

The team works on everything from homes to schools, visitor centres to university buildings.

The Hereford office was established

by Jonathan Hines in 1996. With the retirement of one of the founding directors earlier this year, Jonathan became overall Managing Director overseeing both offices. Mark Barry, who has been with the company for ten years, was appointed director of the Hereford Office. Mark said: “We take a broad view of sustainability.

It is not enough to add renewables to a building and carry on using more energy that you should. We take a holistic approach to minimizing energy and specifying sustainable materials.”

“We invite our clients to the barn because it allows us to show them that

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sustainability is much more than reducing energy use.”

“By giving our staff plenty of natural daylight, and the chance to take regular breaks, we are able to support their well-being and creativity and show how wide an issue sustainability is.

Our office sums up our ethos and shows how we inspire people with our designs.”

“If nothing had happened to the building, it would have probably collapsed within twenty years, but we have turned it into a wonderful place to work.”

Most of our buildings are now certified to the Passivhaus standard. Passivhaus ensures optimum internal comfort, and reduces energy use by 90%, saving clients a lot of money. It was developed in Germany and is certified through an exacting quality assurance process, but we’ve proved that it doesn’t need to cost more to build.”

November/December 2015

BIGINTERVIEW

We’ve used lots of daylight to create an airy atmosphere and the windows help patients to feel connected with the wider world

height circulation space, flooded by light from the continuous roof glazing. It offers a variety of spaces including discreet seating areas, break-out areas and nurses stations.

Five semi-private, social ‘cluster’ areas are arranged to offer a communal feel, with patients and family members having the ability to congregate, eat, relax and socialise in a light atmosphere.

Mark said: “Even when it is not a Passivhaus certified project, we follow the principles such as efficient use of energy and natural daylight, and focus on meeting the needs of the people who use the building.”

Never has that been better illustrated than in the work carried out by the practice on one of the most impressive applications of its philosophy, the extension and full refurbishment of St. Michael’s Hospice near Hereford.

Everywhere you look walking round the hospice, there is evidence of the thought that went into its design.

On arrival at the main entrance area you are greeted with views out towards the beautiful landscape, developing an immediate connection between the inside and outside worlds.

A central focus of the inpatient wing is the multifunctional ‘street’ - a central double

The initial contact between the hospice and Architype came at a Herefordshire & Worcestershire Chamber of Commerce Business Expo six years ago. Following a rigorous selection process Architype was awarded the contract to create a new inpatients unit and to refurbish the existing older building.

The project included a welcoming new entrance area, the creation of a new in-patient wing providing 20 single en-suite bedrooms in five 4-bed social clusters, expanded day hospice and inpatient facilities and a new range of services, including quiet rooms, group meeting areas and therapy facilities.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

There is a flexible relationship between the individual en-suite bedrooms and these spaces. Patients feel a part of the clusters from their private rooms through their glazed bedroom doors, but this can be controlled using blinds to offer peace and privacy when desired.

Mark said: “We began by consulting with patients, families and staff to see what they wanted from the hospice.”

“It took a year to hold all those meetings because we wanted to develop everyone’s ideas into a building that is unique and special.”

“We’ve used lots of daylight to create an airy atmosphere and the windows help patients to feel connected with the wider world” “The clusters were a direct result of what the patients wanted, somewhere relaxing and social but where they can also have privacy. Everything we have done with the hospice is designed to help patients and staff feel supported.”

“The work we have done at the hospice shows how our approach to sustainability works for the benefit of the people who use the building.”

Hospice images courtesy of ©DennisGilbert/VIEW

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COVERFEATURE

MAKING THE GREEN REVOLUTION HAPPEN Sustainability is a key challenge for businesses as they tackle the growing need to mitigate our impact on the environment.

This edition we spoke to two companies who play a major role in promoting the cause.

MAKING SOLAR ENERGY WORK Gareth Williams describes his conversion to renewable energy as an ‘epiphany moment’, prompted by witnessing the damage done to the planet by climate change.

The Managing Director of Caplor has seen the business’ energy arm grow steadily since that moment in 2007 – but now he is predicting tough times ahead due to the second major change in legislation to hit the solar industry in just four years.

Caplor started out as a small mixed farm operating from Caplor Farm, Fownhope in rural Herefordshire, in 1923. Established

by Gareth’s grandfather, the family-run business continues to farm but also moved into property development in the 1990s and early 2000s, which was when

Gareth began to realise the importance of renewable energy and energy efficiency.

He said: “2007 was an epiphany moment for me. We had been installing more and more environmental measures as part of our property development but in 2007 I did some work in West Africa and saw the

effects of climate change there.

“I came back to the terrible summer rains of that year. We were also farming in Gloucestershire at the time and lost £100,000 of crops to flooding. I thought ‘I have to do something about this’.

“As someone with a young family, I asked myself if my children would be prouder of me for building another house or for trying to do something to mitigate the effects of climate change?

“We looked at all the renewable technologies out there and chose solar, which has been the fastest growing renewable technology on the planet.”

The company provides photo-voltaic systems for businesses and communities and Gareth, amongst other groups, is also chair of the Business Futures Forum, a public-private partnership supported

by Marches Environmental Technologies Network and Herefordshire Council. This group seeks to help businesses to increase their environmental performance.

Gareth commented: “We are trying to help businesses embrace the opportunities presented by the green economy, both as consumers and suppliers, but few businesses can afford to do things simply for the sake of it.

“Although my decision to move into renewable energy was largely a

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November/December 2015

COVERFEATURE philosophical one, most businesses do not have money hanging around with which to do ‘the right thing’.

“Businesses also have to see a benefit for their bottom line and the argument for solar is being made, in part, by news stories which keep talking about the big six energy companies putting their prices up. By using solar, companies can take control of their energy costs.”

However, Gareth is worried for the future of the green economy. In 2011, a Government change to subsidy rules robbed the industry of much of its funding, leading to massive job losses, and now the same may well be about to happen again.

For solar, the reason is a change to the feed-in tariff (FIT), which has been providing payments to owners of electricity-generating renewable energy technologies since 2010. The generous initial rates meant that the uptake of solar panels has been faster than expected and the Government has decided that the rates have to be cut to control costs with a further reduction due in January. It is reported that the FIT rate will be just 1.63p per kWh - as opposed to the current 12.92p.

Gareth, whose energy company employs up to 30 people at its busiest times, said: “We have grown steadily as an energy company, except in 2011, when the change hit us hard. Things will be worse than 2011 when the latest change comes in.

The prediction is that, out of the 35,000 people employed in the solar industry, 25,000 will lose their jobs.”

Despite the confusing and difficult times consumers and suppliers are facing, the Caplor team, building on global evidence, remain logically positive.

Gareth comments: “The opportunities for renewable and solar energy remain clear now and in the future - to control energy bills and demonstrate leadership in contributing to environmental improvement. It may be difficult at the moment but the future will always be bright for clean green fuel. We look forward to working with all who wish to join the energy revolution’’.

becoming increasingly common in new build housing and commercial buildings.

Steve Richmond, Business Team Manager - Renewable Energy, said: “Many people know the name REHAU from our large PVC-U window profile business but our renewable energy division has grown significantly over the past few years.

“Being a global manufacturer means sustainability is key for our production operations. REHAU has more than 50 factories worldwide and we are always investing in energy efficiency improvements for both the production processes and the buildings themselves.

REHAU sees sustainability as a key topic going forwards.

“The key for businesses trying to be more sustainable is to look at all options and not to focus on just one technology. There are so many ways to be sustainable from simple things like lighting and insulation to more significant investments like renewable heat or electricity.

“I think it’s a positive message for any business to say to its customer base that they have invested in renewable energy at their premises as it demonstrates both responsibility in terms of energy efficiency but also forward thinking.

“For example, REHAU see massive potential in district heating, where one central boiler heats up different buildings using network of underground pipes.

Herefordshire Council recently received

a grant from the Department of Energy and Climate Change to look at a feasibility study for district heating in the area.”

INVESTING FOR A SUSTAINABLE FUTURE More than forty people attended the “Sustainable Futures for your Business” event held recently at Worcester, Bosch, which was in partnership with mfg Solicitors, Natwest and Lombard.

The event brought together business people from different sectors with an interest in sustainability and was a great opportunity to be informed and inspired, to share ideas and make new contacts.

Representatives spoke from Worcester, Bosch, I.E Developments Ltd, Architype Ltd, mfg Solicitors and Natwest with Lombard. A variety of topics were covered, ranging from sustainability in technology, sustainable design and construction, changes to EPC regulations and policy and Green Energy Finance. After the presentations, attendees were offered a tour of the Worcester Bosch factory.

Miles Dearden, Partner at mfg Solicitors, commented: “This was a very interesting and informative event with a good variety of presentations from various local businesses.”

Neil Schofield, Head of External Affairs at Worcester, Bosch, said: “Worcester, Bosch is delighted to be a patron member of the Chamber and it was our privilege and pleasure to host the second one of these events.”

The next Sustainable Futures event in partnership with MFG Solicitors will be held in 2016, details to follow.

COMPANY CONSTANTLY SEEKS ENVIRONMENTAL SOLUTIONS Another company playing a key environmental role is REHAU. Based in Walford, Ross-on-Wye, REHAU is a global polymer manufacturer with more than 19,000 employees and has embraced the challenges of going green, including establishing a renewable energy division.

REHAU manufactures pipework for renewable heating systems such as biomass, district heating and heat pumps but also for underfloor heating, which is

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

031

4 Ways to Drive Higher Conversion Rates in Paid Advertising Every business wants more leads and higher conversion rates, but conventional wisdom on how to achieve them is divided.

Some argue for small, incremental adjustments, whereas others advocate for grand, show-stopping changes that transform your campaigns completely.

Paid search and email marketing are similar in that getting someone to notice your creative and click through the landing page is only half the battle. The real test of your campaigns is how many people follow through to sign up for your offer or buy what you’re selling.

However you choose to move the needle in your own campaigns, here are four proven strategies for increasing your conversion rates and maximizing your return on investment.

(These are our favourite conversion rate optimization tips for pay per click (PPC,) but they may inspire you to optimize your other marketing campaigns too.)

1. Use Call-Only Campaigns Instead of Landing Pages Landing pages, no matter how well-designed or optimized, are one of the biggest holes in your conversion funnel. Most marketers know that the more steps you add between your prospect and their end goal, the more likely they are to abandon the process — yet so many marketers cling to the “traditional” funnel approach, even when it may not be completely necessary.

One of the best ways to drive higher conversion rates is by skipping the landing page altogether, and Call-Only campaigns make this easy.

There is nerver enough space to make your case. So here we give you the start of an article and ask you to complete reading it on our website.

http://tiny.cc/ Lead-Gen-2015

Obviously Call-Only campaigns won’t be suitable for every business or campaign type, but if your company relies on phone calls to drive business, it’s definitely worth testing.

2. Use Mobile-Friendly Landing Pages If your campaigns demand landing pages, make them mobile friendly. This year will (finally) be the year that mobile traffic surpasses desktop traffic, so failing to make your landing pages viewable on mobile devices is setting yourself up to fail.

However, it’s not enough to just use responsive templates in your landing pages — you have to consider user behaviour on mobile devices. Lengthy web forms are a risk even on desktop, but on mobile, people simply will not complete them, and you’ll miss out on countless potential opportunities if you design your pages this way. You must think about how people interact with web pages on mobile when designing your landing pages.

There are a couple of approaches you can take. One is to design your landing pages to ask for the absolute bare minimum of information possible to qualify the visitor as a potential lead. Yes, you’ll miss out on some information, but it’s better to have less information than no information....

Phone: 01905 758034 Email: simon.thompson@wsinetmarketing.co.uk www.wsiworld.com/simonthompson

Call-Only campaigns are a campaign type in AdWords that allow you to direct the user to call your business, straight from the ad, rather than redirecting them to a traditional landing page. Given that even the most highly optimized landing pages are the leakiest stage of the funnel, removing them from the process altogether by implementing Call-Only campaigns can have a dramatic impact on your conversion rates.

Another benefit of Call-Only campaigns is that they allow the prospect to connect with your business at the precise moment they’re searching for something. This allows for a more immediate experience for the consumer, and could also boost your conversion rates significantly as it means you can capture time-sensitive leads that may otherwise have been lost by sending them to a landing page.

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November/December 2015

ADVERTORIALFEATURE

PARTNERSHIP WORKING TO ‘GROW A COMMUNITY’!

Herefordshire Wildlife Trust is always looking for new opportunities to support Herefordshire’s landscapes and green spaces and the people that live, work and play in them. Our latest WildPlay initiative is an intergenerational, health and wellbeing, community project aimed at getting everyone outdoors in Hunderton.

It’s a joint project with Herefordshire Housing but we are also working in partnership with Growing Local, Greencroft Children’s Centre, Healthy Lifestyles and Helping Britain Blossom. Funding has come from Herefordshire Council’s Wellbeing Innovation Fund, Big Lottery’s Awards for All and Herefordshire Housing.

‘Grow Your Own Community’ focuses on the Villa Street and Golden Post neighbourhoods of Hunderton in Hereford.

Herefordshire Housing own a few underused green spaces that they wanted to develop and WildPlay are always interested in creating natural play spaces!

Now we have the chance to do this not just for children and families, but for the whole community to enjoy together.

A community garden is being created on the green space behind the flats for which we are planning raised beds, a poly tunnel, mini beast hotel, fruit trees, soft fruit, mural and seating area. There

will also be monthly adult work parties at Newton Brook, a cooking club and playful parenting training in the spring. All activities aim to encourage local residents to get outdoors, benefiting both their physical health and mental wellbeing too!

For more information on this project or how your organisation could work with WildPlay and Herefordshire Wildlife Trust, get in touch on 01432 356872 or email enquiries@herefordshirewt.co.uk

THE PERFECT LOCATION FOR MEETINGS & EVENTS 60 MODERN MEETING & EVENT ROOMS

Sixways Stadium is a first-class venue providing exceptional services and versatile facilities for both business and private events.

EASY ACCESS FROM J6, M5

— Conferences, Seminars, Meetings

TAILORED PACKAGES FOR 2 TO 1000 GUESTS!

— Training & Sports Days

A 65 ACRE COMPLEX, WITH 1000 PARKING SPACES

— Exhibitions & Fairs — Weddings — Private Parties — Charity Dinners — Christmas Events

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

To book or for more information contact Sixways Stadium on:

01905 915 023

EVENTS@WARRIORS.CO.UK WWW.SIXWAYSSTADIUM.CO.UK

Sixways Stadium

@SixwaysStadium

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ADVERTORIALFEATURE

UNIVERSITY DIPLOMA IN LEADERSHIP AND MANAGEMENT 2016 A part-time Leadership Development programme delivered at Worcester Business School and suitable for supervisors and first line managers.

Commencing in January 2016 the programme is delivered over 6 afternoon and evening sessions.

The programme will be delivered over 3 modules. Topics covered will include: n Developing a leadership style n Leading teams and individuals n An introduction to management coaching and mentoring This programme offers continuing professional development for the emerging manager that is: n Practical n Applied n Interactive n Real world focus n Underpinned by academic rigour The delivery is by a combination of group work simulation, case studies, high impact

presentations and supported by online resources.

The cost for delivery, assessment and receipt of the award is £1260 per delegate.

Each module is assessed using a variety of written and oral tasks. Successful completion will lead to the award of a University Diploma in Leadership and Management, a nationally recognised qualification.

If you are interested in this programme please contact John Gardener j.gardener@ worc.ac.uk

The Den Restaurant

We are a independent restaurant that uses the best of local suppliers. Our produce is all fresh and homemade. Being local is of great importance to us.

Chris tmas set menu 32.95 2 course 26.95 3 course of fizz Menu includes a glass

Start ers

Chris tmas set menu 2 course 26.95 3 course 32.95 Menu includes a glass of fizz

Start ers

Smoke g d duck breast and chilli dressin clementine salad with with redcurrant and redcurrant and chilli and clementine salad dressing Smoked salmon with Smoked duck breast chive cream cheese and boiled beetroot egg boiled beetroot egg chive cream cheese and Smoked salmon with pear jelly Roasted red pepper and butternut squash pate with spiced squash pate with spiced ut buttern and pear jelly Roasted red pepper Honey ed soup parsni ut p chestn and chestnut soup Honeyed parsnip and

Christmas Menu available NOW! Opening Time

Main s

Main s

Sliced Herefo cream rdshire rump with dauph garlic and inoise potatoes, season potatoes, seasonal veg al veg and garlic cream Rolled Dover Soleire, rump with dauphinoise and Dulce Sliced Herefordshire samph with prawn stuffing in a cream and white wine sauce with white wine sauce with stuffing in a cream and prawn samphire, Dulce and with Sole sautéed potatoes Rolled Dover sautéed potatoes Roast Turkey crown stuffing, sweet es, with cranberry gravy served with pigs in blanke in blankets, roast potato pigs with served potato ts, roast potatoes, stuffin mash, sprouts with pancet al veg with cranberry gravy g, sweet chestnuts and season ta and and ta Roast Turkey crown chestn pancet uts with and seasonal veg Mushroom, brie and potato potato mash, sprouts hazeln with sweet ut wellin gton with a mushroom Marsala sauce served and Marsala sauce served with a mushroom and mash, seasonal veg and with sweet potato hazelnut wellington roast potatoes roast potatoes Mushroom, brie and mash, seasonal veg and

Mon-Sat 10am -10pm Sunday 10am - 4pm

www.thedenrestaurant.co.uk

Dess erts

Dess erts

Traditional Christmas butter sauce pudding with brandy pudding with brandy butter sauce Traditional Christmas Terrys chocolate orange cheesecake cheesecake Terrys chocolate orange Apple, plum and cinnam on oat crumble with e with vanilla ice cream crumbl oat on vanilla ice cream Apple, plum and cinnam Toffee popcor sauce l n panna cotta with salted cotta with salted carame caramel sauce Toffee popcorn panna

*sample menu

Address: 17a West Street, Hereford HR4 0BX

034

Phone: 01432 268666

Email: thedenrestaurant@gmail.com

November/December 2015

ADVERTORIALFEATURE

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Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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035

VISITHEREFORDSHIRE

Image supplied by Phill Haynes

CONSISTENT QUALITY FOR SUSTAINABLE SUCCESS A Bed and Breakfast needs two elements of sustainability, a constant flow of customers and constant quality of service.

Cottage Farm opened for business in 1986 and long standing customers of 20 years or more return each year.

Products used are sourced locally along with home grown breakfast ingredients when possible. When chatting to their guests the owners share local knowledge about places to visit, where to purchase local food products and the best viewing points for those unique Herefordshire landscapes. They also encourage them to support local businesses and to be aware of conservation, recycling and alternative power such as UV Panels, which they use to generate their own electricity.

Cottage Farm’s quality of standards has improved year on year. This is part of the learning curve all businesses need to survive in a changing market. However, the character of the property is the constant which brings regular and new customers each year. www.cottagefarmmiddlewood.weebly.com

HEREFORD CONTEMPORARY CRAFT FAIR 2015 59 contemporary craft makers will fill the floors of The Courtyard from Friday 13 to Sunday 15 November.

The work will include; jewellery, textiles, furniture, ceramics, glass, stone carving, basketry, fashion and accessories and metalwork.

National and regional makers will be exhibiting with roughly one third from Herefordshire. Visitors are welcomed to this unique opportunity to meet, commission and buy direct from the best of Britain’s designer makers, specially selected for the 22nd annual show.

Applications were invited from designer makers working in non-traditional and traditional media.

Selection considered excellence in strong design, technical skill and quality of craftsmanship, and reflected a variety of media and styles.

Opening times are Friday 13 and Saturday 14 November 10am 5.30pm and Sunday 15 November 10am - 5:00pm. www.h-craftfair.co.uk

WYE VALLEY RIVER FESTIVAL IS BACK! The wonderful, watery extravaganza of the Wye Valley River Festival is back, with seventeen days of intriguing and spectacular events along the River Wye between Hereford and Chepstow from Friday 29 April to Sunday 15 May 2016.

The biennial Wye Valley River Festival is inspired by landscape and arts professionals collaborating with people living in and around the Wye Valley Area of Outstanding Natural Beauty (AONB).

The 2014 festival attracted 20,000 people and contributed at least £276,000 to the local economy. This second Festival will celebrate nature, culture, landscape and life along the River Wye in the stunning Wye Valley AONB, with amazing, entertaining and educational arts and performances illuminating issues of water use, the health of our river and our connections to river citizens across the globe.

The Festival is spearheaded by the Wye Valley AONB Partnership with support from Arts Council England and Wales and the AONB Sustainable Development Fund. There are opportunities for business involvement, sponsorship and advertising. www.wyevalleyaonb.org.uk

SUSTAINABILITY – A MEETING PLACE OF MINDS

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Herefordshire has a naturally slower pace of life. Here, for centuries communities and businesses have adapted to change pressures, be they political, social, economic, environmental or as a response to visitors expectations and attitudes.

Valley and Black Mountains Experience and Herefordshire Churches Tourism Group. All are voluntary self-sustaining marketing consortia offering both a high quality visitor experience and business involvement.

With its visitor economy deeply rooted in the rural economy wise business growth, the need to conserve scarce resources and sustain communities are shared aims of Explore Mortimer Country, the Golden

For small businesses scarce resources also include time and money. Through sharing experience, knowledge and skills the groups have created innovative community based tours and trails, walking festivals, cycling

routes, rare hidden gems, food and cultural festivals and events, food trails and green networks. Individual businesses have won national awards for ‘Green Tourism’; some have diversified into activities that offer ‘eco-tourism’ or health and wellbeing opportunities, whilst others provide country chic rural retreats using solar or wind energy. www.exploremortimercountry.com www.goldenvalleyandblackmountainsexperience.co.uk www.visitherefordshirechurches.co.uk

November/December 2015

VISITWORCESTERSHIRE

2015 VISIT WORCESTERSHIRE THE AWARDS FOR EXCELLENCE CHRISTMAS SHOPPING SHOW On Thursday 15 October the winners of the 2015 Visit Worcestershire Awards for Excellence were announced at the Destination Worcestershire Annual Tourism Conference at St Andrews Town Hotel in Droitwich.

Over a hundred people attended the event from tourism businesses across Worcestershire. Delegates heard from Lady Cobham CBE, Chairman of VisitEngland, Stephen Badham, Senior Production Liaison Manager at Creative England and Gary Woodman, Executive Director at Worcestershire Local Enterprise Partnership.

Lady Cobham spoke about the importance of tourism to the economy and commended Worcestershire as a tourist destination.

The winners of the awards are: Best Business Tourism Award - sponsored by Modus Creative Three Counties, Malvern Best Sustainable Tourism Award - sponsored by Worcester Warriors Pump House Environment Centre, Worcester Best Tastes of Worcestershire Award - sponsored by Worcestershire Ambassadors Churchfields Farm, Droitwich Best Tourism Experience - sponsored by Heart of Worcestershire College Museum of Carpet, Kidderminster Best Festival and Event - sponsored by Mercian Events RHS Malvern Spring Festival, Malvern Best Bed & Breakfast Award - sponsored by SME Solicitors

The Court House Boutique B&B, Shelsley Walsh Best Self Catering Award – sponsored by Worcestershire Local Enterprise Partnership Hop Pickers Rural Retreats, Worcester Best Hotel Award - sponsored by hotelshopuk Ltd Brockencote Hall Hotel, Chaddesley Corbett The winners and those that were highly commended have automatically been entered for the 2016 VisitEngland Awards for Excellence, giving the opportunity of achieving national recognition.

Graham Spence, Director of Worcestershire Ambassadors commented: “The Awards this year were a brilliant event and a great opportunity to celebrate one of the county’s biggest industries, tourism. Some fantastic businesses were represented and these businesses help make Worcestershire the wonderful place that it is to work, live and visit. We were particularly proud to sponsor the Best Tastes of Worcestershire Award which was won by Churchfields Farm, congratulations to Churchfields and to all the winners”.

From Thursday 3 – Sunday 6 December the Christmas Shopping Show, a four day celebration of shopping, food and fun is taking place at the heart of the Three Counties Showground in Malvern.

The show is a product of the friendship between two women, Kate Westcott and Mikki Partridge, who became friends ten years ago following an eBay transaction. While trading together at various events, they realised the potential of pooling their combined four decades of skills and experience to create one events company, Westridge Event Management Ltd. At the show, visitors can browse the Gift Fair, Food and Drink Court and explore the Artisans and Craftworkers village. There is plenty for the family, including meeting the reindeer and even Father Christmas! www.thechristmasshoppingshow.co.uk

CHRISTMAS GIFTS RIGHT AT YOUR FINGERTIPS! Christmas is coming and everyone is looking for that special gift that will be “unique”, individual and personal, but is there such a thing? Internet shopping has made it easy to sit in the comfort of our arm chairs rather than hitting the high streets, but if you are looking for that illusive “something special”, where do you start?

To really enjoy your shopping this year, try a new approach and visit the Jinney Ring Craft Centre, (between Bromsgrove and

Droitwich) where the artisans will welcome you into their workshops. Experience the scents, sights and sounds of real life crafts such as glassblowing, soap making and wood carving, and find true inspiration for gifts to be treasured.

Lovely idea but no time to shop? Have a look at the website and if there is something you like you can email or phone the artist and start bringing your ideas to life! www.jinneyring.co.uk

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

037

FOCUSONHEALTH

TAKING A HEALTHY APPROACH TO THE WORKPLACE

Wellbeing at Work with Kathy Scott from Hands on at Work massage therapies

The importance of health in the workplace is increasingly being recognised and more and more employers are acknowledging that they have a role to play.

A study published several years ago underlined that point, produced by the Work Foundation in partnership with RAND Europe and Aston Business School.

According to the report, an estimated 27.6 million working days were lost in a single twelve month period in Great Britain due to work-related illness. This represented 1.15 days lost on average per worker.

The report suggested that help offered in the workplace can be effective to address poor health and well-being. It said that the idea of health and well-being at work should go beyond the mere absence of illness or disability. It should be understood as a “state of complete physical, mental and social wellbeing” as identified by the World Health Organization.

Evidence reported in the study showed that that workplace ‘health interventions’, including targeting problems due to work-related factors such as low back pain, musculoskeletal disorders and mental health disorders, can have positive health outcomes. The study also suggested that interventions aimed at improving damaging lifestyle behaviours such as poor diet, smoking, alcohol abuse and lack of physical activity can be be effective.

The result of such thinking has been a growing awareness of the issues surrounding workplace health.

Over the past few years, many employers have understood the business case for supporting staff health and well-being programmes. By improving staff health and well being you increase staff engagement and satisfaction, productivity and corporate image and reduce the cost of sickness absence, staff recruitment, retention and turnover, and any health related liability and legal costs.

There are lots of things employers can do. Ask your HR department what programmes they have in place to support staff health and well being.

038

Five ways to keep energised now winter’s here As the nights get longer and the weather gets colder we all have a tendency to want to hibernate. Here then, are five ways to keep energised during the winter months.

1. Keep eating healthily Although the barbeque months are over there’s no reason why you shouldn’t continue with a healthy diet. Hearty stews, curries and chillies with lots of fresh veg and crisp side salads (and puddings with fresh fruit) are both delicious and filling.

2. Keep exercising Find time to take exercise outdoors. You may also like to set yourself a new fitness goal such as completing a challenge

by Christmas or entering a competitive event.

3. Have something to look forward to It can be easy to stay indoors when the evenings are dark so book in activities with friends and family that you’ll really look forward to and will get you out and about.

4. Set a fresh goal The main idea is to set an achievable challenge you’ll get excited about. And if it’s something fresh that you’ve been meaning to do for ages; even better!

5. Treat yourself Treating yourself is important. If you’re sporty this may mean buying some new hit-tech kit or clothing or, if you love food and cooking, treating yourself to a new recipe book or food processor.

Another wonderful treat is to book a professional relaxation or sports massage. Here at Hands on at Work this is our specialism and we offer a wide range of affordable workplace and home massage therapies.

For details please call 07989 367669 or email info@handsonatwork.co.uk

www.handsonatwork.co.uk November/December 2015

FOCUSONHEALTH

• No waiting lists

• No waiting lists

• Dedicated private facilities

• Dedicated private facilities

• Imaging results in days not weeks

• Imaging results in days not weeks

• Choose your Consultant

• Choose your Consultant

• Free parking • Free parking

• Interest medical loans • Interest freefree medical loans

Why choose choose Nuffi Why Nuffield eldHealth Health Hereford Hospital?

Hospital?

Hereford Nuffield Health Hereford Hospital offers the highest standards of clinical care, with Consultant-led treatment,

Nuffield Health Hereford Hospital offers the highest standards of clinical care, with Consultant-led treatment, spotlessly clean rooms, and a team of dedicated and experienced nurses. You don’t need private medical spotlessly clean rooms, and a team of dedicated and experienced nurses. You don’t need private medical insurance to get private healthcare at Nuffield Health Hereford Hospital, you can pay for yourself. insurance to get private healthcare at Nuffield Health Hereford Hospital, you can pay for yourself.

Costs are completely transparent with no hidden extras and could be less than you think. What’s more, if you pay for yourself

Costs arecovered completely transparent witheld no Health hiddenPromise. extras and less than you think. What’s if you pay foror yourself you are by our exclusive Nuffi Yourcould initialbe consultation, appointment and more, any necessary tests you are covered by our exclusive Nuffi eld Health Promise.

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Specialities covered at Nuffield Health Hereford Hospital include:

Specialities covered at Nuffield Health Hereford Hospital include: • Cardiology

• General Surgery

• Physiotherapy

• Cardiology

• General Surgery • Gynaecology

• Plastic & Cosmetic Surgery

• •Dermatology Ear, Nose & Throat

•• Gynaecology Neurology

Plastic & Cosmetic Surgery • •Rheumatology

• •Ear, Nose & Throat Gastroenterology

•• Neurology Ophthalmology

Rheumatology • •Urology

• Dermatology

• •Gastroenterology General medicine

•• Ophthalmology Orthopaedics

• General medicine

• Orthopaedics

• Physiotherapy

• Urology

For more information or to book, contact:

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01432 262509 hereford.enquiries@nuffi Nuffield Health Hereford Hospital, Venn’s Lane, eldhealth.com Hereford HR1 1DF

Nuffield Health Hereford Hospital, Venn’s Lane, Hereford HR1 1DF Promise is valid for patients paying for themselves. Excludes assisted conception and IVF treatments. Your initial consultation and any necessary tests are paid for separately. *Not including private patient units at NHS hospitals. Local area defined as within 15 miles of the Nuffield Health hospital. We will match against written quotes only. **Where possible, we promise to assist you to receive any follow up advice, treatment or care that is clinically required from your Consultant for as long as you may require it. If a prosthesis is used as part of your treatment this is guaranteed for the manufacturer’s official lifetime of that prosthesis. “Clinically required” indicates where further intervention and/or monitoring of a patient’s condition is deemed necessary Promise is valid for patients paying for themselves. Excludes assisted conception and IVF treatments. Your initial consultation and any necessary tests are paid for separately. *Not including Business published

by Herefordshire & Worcestershire Chamber of Commerce as a directDirection result of surgical intervention.

private patient units at NHS hospitals. Local area defined as within 15 miles of the Nuffield Health hospital. We will match against written quotes only. **Where possible, we promise to assist you to receive any follow up advice, treatment or care that is clinically required from your Consultant for as long as you may require it. If a prosthesis is used as part of your treatment this is

039

INTERNATIONALTRADE

UKTI SHOWS GREEN COMMITMENT AT EUROPEAN RESOURCE EVENT UK Trade and Investment (UKTI) had a strong presence at RWM (Recycling and Waste Management) 2015 which took place from Tuesday 15 – Thursday 17 September at the National Exhibition Centre (NEC) in Birmingham.

This was an exciting opportunity for exporters, with Commercial Officers from over fourteen countries attending the event, most with buyers from their markets. They were available for one to one meetings with UK businesses looking to enter or increase sales in these markets which included – France, Central & Eastern Europe, Denmark, India, Singapore, Thailand, Mexico, Panama, Brazil, UAE and Australia.

UKTI also hosted an ‘Export Theatre’ on each day of the show, which provided a number of sessions from leading sector experts and international case studies, presented by successful UK businesses. The event closed with a panel session, ‘Your First Steps to Exporting’, moderated by Chris Murphy, Deputy Chief Executive of the Chartered Institute of Waste Management, with panellists from UK Export Finance, UKTI (Nick Corley – International Trade Advisor from Herefordshire & Worcestershire Chamber of Commerce) and a successful UK exporting SME (Michael Oswell of Bromsgrove based RS Hydro Ltd).

UKTI recognises that UK businesses who are strong and well developed in this sector have significant potential to trade internationally.

The two counties hosts a number of Environmental Technologies businesses covering various sub-sectors of Waste and pollution management, contaminated land and remediation, water supply and sanitation, environmental instrumentation monitoring and analysis and energy generation from waste.

ITA Nick Corley has a remit to develop this sector locally on behalf of our International Trade Team here at the Chamber and is looking to actively promote and support these businesses. If you operate within this sector Nick would be very pleased to speak to you and provide you with more details of his plans. You can contact him at nick. corley@mobile.ukti.gov.uk or by phone at 01905 673622.

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November/December 2015

INTERNATIONALTRADE

DISCOVER HOW TO GO GLOBAL DURING EXPORT WEEK If you’ve been thinking about entering the international market or expanding your global reach, Export Week offers the ideal opportunity to kick-start your ambitions.

The International Trade team in Herefordshire and Worcestershire already help more than 1600 companies in the area to export and tickets are being snapped up fast for the special events in our region.

The events run from Monday 9 to Friday 13 November and they will enable companies from across the two counties to get valuable advice from dedicated UK Trade and Investment (UKTI) experts.

Themes include: n Key overseas markets and sectors n Digital workshops n Opportunities for women-led businesses n Young entrepreneurs The flagship event – ExploreExport – will have more than 60 commercial officers from across the world coming to the region to offer their time and advice to local businesses.

Companies will be able to meet 1:1 with a wide range of support specialists to: n Drive their business growth n Assess export markets n Consider financing options and intellectual property Another highlight will be the option for a 40 minute meeting with Google’s Digital Garage for broad online advice to reach customers at home and abroad.

Linda Smith, Head of International Trade at UKTI Herefordshire and Worcestershire, said: “Export Week is something we always look forward to because it really helps business to focus on the next steps in their growth, whether they are already dipping their toes into exporting or are thinking about trading outside the UK for the first time. Speaking to UKTI advisers – and to businesses that have received our help and are now successfully accessing markets they never thought they’d be able to – educates and inspires many to pursue their ambitions. Many are surprised by the amount of support we can offer, too.”

TUESDAY 10 NOVEMBER SELLING EDUCATION EQUIPMENT OVERSEAS – MOLINEUX STADIUM, WOLVERHAMPTON Explore international markets for education supplies and find out how UKTI can support your global ambitions. Visit www.selling-education-equipment-overseas. eventbrite.co.uk

WEDNESDAY 11 NOVEMBER DOING BUSINESS WITH CANADA – WRAGGE LAWRENCE GRAHAM & CO, BIRMINGHAM The British American Business Council (BABC) will host an interactive seminar on opportunities for UK exporters and guidance on specific sectors. An expert panel, including a representative from the High Commission of Canada, will answer questions. Visit www.tinyurl.com/oodf4hg

START-UP GLOBAL – ASTON UNIVERSITY, BIRMINGHAM Designed for students with innovative business ideas and recent graduates with international ambitions, this event will provide attendees with the chance to pick up tips from young entrepreneurs who have built successful overseas sales. Visit www.startupglobalevent.eventbrite.co.uk

and inspire female business leaders to look beyond the UK. Attendees will hear from successful female entrepreneurs, take part in a Q&A session and participate in taster sessions on key topics.

Visit www.grow-your-business-thinkinternational.eventbrite.co.uk

THURSDAY 12 NOVEMBER - EXPLORE EXPORT – THE VOX, BIRMINGHAM. Commercial officers from more than 60 countries will be on hand to help companies develop their international trade strategy. Visit www.exploreexport. ukti.gov.uk/Birmingham.aspx

FRIDAY 13 NOVEMBER - DIGITAL BOOTCAMP – CENTRE OF REFURBISHMENT EXCELLENCE, STOKE-ON-TRENT. A panel of expert speakers, including a UKTI digital trade adviser, will advise on topics such as email marketing strategy, video and infographics and the importance of the web on mobile. Visit www.digitalbootcamp-2015.eventbrite.co.uk For more information, telephone 0345 2220159 or email enquiries@uktiwm.co.uk

WOMEN’S EVENT: GROW YOUR BUSINESS – THINK INTERNATIONAL – BIRMINGHAM COUNCIL HOUSE, BIRMINGHAM This is the 4th exporting event for women-led businesses, in partnership with RBS, which aims to motivate

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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CONFERENCEWORCESTERSHIRE www.conference-worcestershire.com

MODERN EXHIBITION VENUE WITH PANORAMIC VIEWS Modern conference and exhibition venues set in areas of stunning natural scenery are quite a rarity but what they offer is a unique opportunity to get away from the normal routine.

CATERING FOR 4 OR 400: WE HAVE IT COVERED Here at Bank House, we are accustomed to running a whole range of events, and offer the very best in service and attention for every element. Our experienced staff will be on hand at every stage, from the initial planning to ensuring slick running on the day.

As a family run business, we’ve built our success on our meticulous attention to detail, and our services for events are no exception. Our friendly staff will do their utmost to ensure every element of your event is perfect, and our flexible approach to bookings means we are able to accommodate just about any request you have.

Whether it’s for 4 or 400 we have it covered. Contact the Meeting & Events team by calling 01886 833551, we look forward to hearing from you.

Bank House Hotel, Spa & Golf Club, Bransford, Worcester WR6 5JD www.bankhouseworcester.com

Severn Hall, the largest ground floor space at the Three Counties, has successfully hosted exhibitions, business expos, large conferences and awards dinners. Ongoing investment has seen the floor completely replaced and upgraded this year at a cost of £60,000.

One company, Staverton-based Creed Foodservice, selected Severn Hall for its Creed Foodservice Trade Show. One of the attractions of the showground for Creed was its history in agriculture and food and, in the words of Creed Foodservice Chief Executive, Chris Creed: “It’s not that far”.

Delegates using the Perry Suite are in for a treat with panoramic views of the Malvern Hills. It is just 15 minutes from the M5 (junctions 7 and 8) and the M50 (junction 1).

Please contact Claire Jarrett, Venue Hire Coordinator claire@threecounties.co.uk or call 01684 584927. www.threecounties.co.uk

UNIQUE CONFERENCE FACILITIES Tucked away in the shadow of Worcestershire’s Malvern Hills, Stanbrook Abbey is a stunning property boasting wonderful features and facilities guaranteed to impress you and your party.

Boasting Pugin designed architecture; this stunning hotel has recently undergone a £5 million refurbishment and now boasts 57 glorious bedrooms, a luxurious new bar, an extended reception area and innovative games rooms. Complete with 26 glorious acres to accommodate large events or activities, Stanbrook Abbey provides the perfect backdrop for any important meeting or function.

With a team dedicated to you, exquisite dining, an array of incredible function spaces and a selection of inspiring team building activities, your next function is sure to be remembered for all the right reasons.

Conveniently located just 5 miles from the M5 and 40 minutes from Birmingham International Airport, Stanbrook Abbey is wonderfully accessible for business travellers and conference delegates. www.stanbrookabbey.com

MALVERN COLLEGE: THE PERFECT SETTING If you’re looking for a venue to hold a conference or event around the Malvern area, then Malvern College is the place.

Set on the slopes of the Malvern Hills, with a unique blend of history and innovation, they offer tailor-made event solutions delivered by a professional, dedicated events team.

Conference rooms range from 400 seated

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delegates in the Big School, situated in the historic Main Building, to a smaller boardroom with a contemporary feel seating 30. If it’s a catered event that you are looking for then The Gryphon Room can seat up to 200 in a banqueting style.

Meanwhile the Lewis Lecture Theatre in the new Razak Science Centre holds up to 146 people in banked seating, with state of the art AV facilities, making it the perfect

place for a presentation or educational talk.

Internet access is available throughout the campus 24 hours per day and there is a permanent, on-site technical support team available.

For further information contact Nicky Cullity on 01684 581640 or email events@malcol.org www.malverncentral.co.uk

November/December 2015

COMMERCIALPROPERTY NEW RELOCATION SERVICE WILL HELP WORCESTERSHIRE COMPANIES TO GROW

TRADITIONAL VALUES LOCAL KNOWLEDGE REGIONAL COVERAGE

HELPING BUSINESSES THROUGH THE COMMERCIAL PROPERTY MAZE SO

LD

LE

T

Sales & Lettings Acquisitions Management Dilapidations Surveys Rent Reviews Investment Advice Valuations Visit our website for a full list of available properties: www.gjsdillon.co.uk

Bromsgrove Office

Worcester Office

13 New Road Bromsgrove B60 2JG

01527 872525

9 Edgar Street Worcester WR1 2LR

www.gjsdillon.co.uk

01905 28684

GJS Dillon Limited have launched a new business relocation service to help the County’s firms looking for new premises to grow their business. Their relocation service will find and acquire new premises and dispose of existing property, saving businesses time and money in the process.

With an increasing shortage of office and industrial and warehouse space in Worcestershire, it can take up to two years to identify, acquire and move into suitable new premises.

We help by identifying a business’s needs and budgetary constraints and then search on and off the market for suitable property. We then acquire the new property and help the business to move. As the business needs to prepare to exit its existing building, our inhouse building surveyor will advise on early dilapidations and negotiate with the landlord if the premises are rented, or how to bring them up to standard to maximise the value for a sale, if the business owns its premises “A business may only move a few times in its history, so its directors are not best suited to work out detailed property requirements, nor to search and negotiate for new premises on and off the market. In the same way, they are not best suited to negotiate with landlords or to sell a building”.

He says: “Many firms have detailed business plans in place which provide for growth over the next few years, taking advantage of the stronger local and national economy. However, few of these business plans are supported by detailed property plans, so when companies do come to look for new premises, many are surprised at just how little choice there is of the right property.

It is only by using the detailed market knowledge and expertise of a local chartered surveyor such as GJS Dillon that businesses can ensure that their growth plans can be fulfilled”

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Wilden Industrial Estates Wilden lane, Stourport-on-Severn DY13 9JY

hed Industrial Units enquiries@wildenestates.co.uk onvenient Location

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

wildenestates.co.uk

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CHARITYNEWS

LITTLE SOAP COMPANY ‘HOT FOOTING IT’ FOR CHARITY

TOYS FOR TOTS

To celebrate another contract to create an exclusive range for Waitrose, Emma Heathcote-James decided to take her Little Soap Company team on a Fire Walk - leading them over 1000 degrees Celsius red hot wood embers.

Can you bring joy to a child in Worcestershire this Festive period?

Firewalking is often used as a rite of passage, or a test of an individual’s strength and courage. It was certainly a bonding experience, especially as the team compared hot spots and blisters (now deemed their trophies!) over a glass of fizz at the end of the night.

Emma commented: “There was something very empowering about being stood in front of the walk with your head screaming “no - this is ridiculous” and finding the courage to step out anyway.

The madness did have some reasoning behind it as it helped raise over £10,000 for charity!”

Emma (centre font) with the Little Soap Company

Emma, who won the Chamber’s 2015 Entrepreneur of the Year Award, founded the Broadway based business in 2008. It is the first (and only) company to produce organic soap for supermarkets nationally.

Toys for Tots is a new charitable scheme set up

by Richard Soper CBE at the Worcester Community Trust in collaboration with Herefordshire & Worcestershire Chamber of Commerce and the Worcestershire Ambassadors.

The scheme aims to make Christmas special for disadvantaged children around the region.

Employees at County Hall, AKW, Hewett Recruitment and Worcester Bosch have already agreed to support the scheme. Their employees will be asked to consider buying

one more gift this Christmas to make a difference to a child. All they need do is purchase the gift and leave it under the tree in participating offices and WCT will do the rest. 50 per cent of the toys donated will be distributed via WCT’s six community centres and the remaining 50 per cent will go to the company’s chosen children’s charity.

If your company would like to get involved please contact Sally Wyatt at toys@ worcestercommunitytrust. org.uk or on 01905 453453, extension 106.

www.littlesoapcompany.co.uk

LOCAL PHOTOGRAPHER PRODUCES CALENDAR FOR MIDLANDS AIR AMBULANCE Local photographer Terry Livesey has teamed up with the Bewdley Tourist Information Centre to produce a local calendar of images from around the Wyre Forest area, with proceeds going to the Midlands Air Ambulance.

CHILD’S PLAY TAKES ON NEW MEANING FOR CITY LAWYERS

Terry commented: “When I was approached by Jo at the Bewdley TIC a year ago, I thought it was a great project and couldn’t wait to get photographing. It’s such a beautiful part of the world and it’s right on our doorstep.”

Members of the SME Solicitors team recently spent a day volunteering at Worcester children’s charity New Hope, which works with families who have children with disabilities and complex health care needs.

Jean Wilson, Director and Founder of New Hope commented: “The children had a wonderful day with all the staff from SME. It was the first day of our summer play scheme and it was great to have visitors!”

Staff had fundraised for New Hope before and wanted to gain a greater understanding of the charity’s work. The day formed part of the company’s community commitment to give staff one paid working day per year to volunteer or work on a local community project.

Stacey Redman from SME Solicitors added: “This charity is really close to the hearts of everyone at SME, so it was a complete privilege to spend a day there. We all felt a deep determination to support New Hope even more.”

Working on the project over the last year has enabled each of the seasons to be captured.

Jo commented: “I am delighted to have worked with Terry over the last 12 months and his photographs are stunning. The images reflect the changing months and

044

L-R SME team Teresa Pearson, Joanna Gardner, Stacey Redman, Tim Pimblett, Claire Bentick with Finlay Morton (front)

Luanne Uttley, TIC Assistant, Terry Livesey and Jo Haycock TIC Manager.

Photo Credit: Jon Allen

show the area in all its natural glory.”

Calendars are available from the TIC in the Bewdley Museum and at Terry Livesey Photography’s studio in Kidderminster. www.terryliveseyphotography. co.uk

www.smesolicitors.co.uk

November/December 2015

FOCUSONCHARITIES

Make a Difference …..Volunteer!

Volunteering not only changes the lives of the people we work with, but it can change yours too!

Reconnections Reconnections aims to support lonely older people across Worcestershire by connecting them with interests and activities in their local area. We are looking for people who could spare a small amount of time every week to help make a life less lonely. @AgeUKHW

Home from Hospital After a stay in hospital many older people feel vulnerable, isolated and unable to cope with day to day life.

We are looking for people who can support older people to regain their independence and improve their quality of life.

Footcare Assistants Our footcare service provides regular toe nail cutting to older people who are struggling to manage their own footcare.

We are looking for people who could provide this service in people’s homes or at clinics in the South of Worcestershire.

Professional Support To help us identify older people who need our services, we also look for individuals who can offer skills and experience in supporting roles such as: photographers, digital media experts, marketers and data inputters.

What we offer       



Training Personal Development Expenses Events and Social Activities DBS checks Flexible roles Office and community based roles And much more…

To find out more, please contact us: Tel: 01905 740950 Email: volunteering@ageukhw.org.uk Website: www.ageukhw.org.uk Malvern Gate, Bromwich Road, Worcester. WR2 4BN Charity No: 1080545

The Museum of Carpet puts out the welcome mat for you. Come and visit us at Stour Vale Mill, a working carpet factory until only a few years ago.

Please check our website for opening hours and admission prices

www.museumofcarpet.org

Support us by using us!

Make a corporate donation with a difference! Book our conference facilities or meeting rooms, or entertain special guests with a night at the Museum and both sides benefit!

Museum of Carpet, Stour Vale Mill, Green Street, Kidderminster DY10 1AZ

Tel: 01562 69028

collections@museumofcarpet.org.uk

Sponsor our exhibition programme and help the next generation learn about the towns heritage!

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

045

FOCUSONCHARITIES

WORCESTER WARRIORS VS LEICESTER TIGERS Saturday 5th December 2015: Kick off time: 15.00hrs £25 per ticket – which includes access to the charity lounge and private bar area, hot fork buffet and tickets in the North stand to watch this exciting premiership fixture !

Happy Christmas from all at the Stroke Association

For further info / purchase tickets: www.stroke.org.uk or email westmidsfundraising@stroke.org.uk or 01527 903501

VS

STROKE ASSOCIATION CHRISTMAS POSTER APPEAL 2015

Thank you for supporting our Christmas Appeal, Simply write a festive message on your chosen decoration and make a donation to the Stroke Association, in lieu of sending Christmas cards.

Your support will help us work towards a world where there are fewer strokes and all those affected by stroke get the help they need.

stroke.org.uk

Support the Stroke Association with our Christmas Poster Appeal. Posters can be displayed in your office, staff room, reception area and canteen. Simply ask colleagues / customers to enter into the festive spirit and write a Christmas message and make a kind donation to the Stroke Association. We suggest a donation of £1 which will mean each poster will raise £23!

For further details and to sign up please email WMevents@stroke.org.uk or call 01527 903501

Stroke Association is a Company Limited by Guarantee, registered in England and Wales (No 61274). Registered office: Stroke Association House, 240 City Road, London EC1V 2PR. Registered as a Charity in England and Wales (No 211015) and in Scotland (SC037789). Also registered in Northern Ireland (XT33805) Isle of Man (No 945) and Jersey (NPO 369).

www.primrosehospice.org

A Little Bit of Christmas Cheer Christmas is an extremely busy time of year for everyone and not least of all at the hospice. It’s a time of year that we like to go that extra mile to support patients and their families, as well as thinking about our own supporters; those people in our community who make our work possible through their kindness and generosity.

Kate Kelly is our newly appointed Corporate Fundraiser and she has come up with some great ideas that we hope will help get Christmas off to a great start in your business. Kate’s poster of Top Ten Christmas Fundraising Ideas could be just the place to look for a new and exciting way to celebrate Christmas with your team.

As many of you may already know the Christmas Hampers that we raffle in

shops, pubs and businesses across the region are hugely popular and Kate wants to extend that offer this year to companies and new businesses. Our Hampers are packed full of festive food and drink and Kate sees them as a perfect solution to businesses looking for a gift at their busiest time of year. You can purchase a hamper to use in a prize draw as a staff incentive, or to say thank you to customers and suppliers.

Businesses can order a hamper directly from us. We will deliver it anytime from now until Christmas, for that gift with extra special meaning.

You can contact Kate on 01527 889796 Charity number: 700272

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November/December 2015

FOCUSONCHARITIES

MOTOR NEURONE DISEASE NEEDS YOU Few people live as long as Stephen Hawkings in The Theory of Everything; most have just a few years of increasing paralysis caused by breakdown of the neural transmitters to the muscles.

Motor Neurone Disease is a devastating disease; life span is usually short and there is no cure.

Motor Neurone Disease Association, Worcestershire Branch, Registered Charity 294354, fundraises for research and helps people in Worcestershire and our borders with home adaptations and equipment; social events to bring isolated people together, and respite care. Our trained visitors help people with MND and their families; we provide specialist training for clinicians in this field.

No one, however healthy, of whatever age, including leading sports and business people, is immune.

WE NEED YOUR HELP

employees help us they gain additional job satisfaction. For example, running, walking, baking events and campaigning also provide great team building and communications opportunities and enhance the reputation of your organisation. We will back you with campaigning advice and promotional tools. Employees can help on fundraising at indoor or outdoor events attracting publicity for us both

committee. Or demonstrate and hone your skills at social networks; newsletters and design. We welcome experience in campaigning to politicians and healthcare specialists.

Contact us on 07876 665 9838 or email roger.leek@mndassociation.org www.mndassociation.org

Corporate sponsorship and social responsibility: Please adopt us as your JOIN TEAM! 11:17 Business Scotland Magazine185x120_V2.pdf 2 THE 12/10/2015 charity and for staff projects. While your Have your say on planning and join the

RAISE FREE DONATIONS ON EVERYDAY WORK PURCHASES ✔ ✔ ✔ ✔

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Start raising today

Shop online for your everyday work purchases, from train tickets to printer ink, at over 4,000 leading retailers and raise FREE donations to your chosen charity with no extra cost to your business.

give.as/youwork

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

047

FOCUSONCHARITIES

WORCESTER CATHEDRAL Each year over 200,000 people visit Worcester Cathedral for a variety of different reasons – many as day tourists, others seeking some quiet mindful time. But lots more come for a variety of events such as concerts, award ceremonies, business meetings, corporate hospitality, conferences, lectures, tours, exhibitions and of course services!

Two key events next year will be a conference in April to mark the 800th anniversary of King John being buried at Worcester Cathedral and later in August a spectacular Best of British TV and film costume exhibition. For an opportunity to sponsor either of these events, or to hold your own event at the Cathedral, or get involved in this inspirational place and join our valued team of volunteers, contact Operational Manager Susan Macleod on 01905 732903.

For more information visit www.worcestercathedral.co.uk or email susanmacleod@worcestercathedral.org.uk

Could you help our independent local charity?

Worcester Snoezelen is a leisure therapy centre specifically for people of all ages who have disabilities and additional needs.

We all need meaningful stimulation in our lives. For some this may be reading a book or watching a good film. For those with learning disabilities these activities may not be accessible.

Here at the Worcester Snoezelen we offer inclusive activities which cater to individual needs. People travel from all over the west midlands to access our multi-sensory rooms, hydrotherapy pool, soft play area, music and arts.

Every year we rely heavily on donations and volunteers to keep these valuable services running.

To get involved call our team: 01905 748229 or email: enquiries@worcestersnoezelen.org.uk 3 Turnpike Close, Worcester, WR2 6AB

www.worcestersnoezelen.org.uk Registered Charity No. 1023456

048

November/December 2015

MEMBERSSERVICES

AXA PPP HEALTHCARE: A UK LEADING HEALTH INSURANCE PROVIDER WHAT IS RESILIENCE? As a business, your employees are your most important assets.

Whether you’re a sole trader, a rapidly growing small business, or a large corporation, you simply couldn’t function without them. So making sure your people are resilient - being fit and healthy, both mentally and physically, should be at the heart of what you do.

BEING RESILIENT IS ABOUT FUNCTIONING IN A HEALTHY MANNER WHEN FACED WITH RISK OR STRESS. People who are resilient are able to withstand considerable difficulty and bounce back from difficult events. Resilience is not to be mistaken for simply being seen to act tough or to pretend everything is fine when it’s not: it’s about having the inner resources to assess a situation, look at what’s needed and take appropriate positive action.

thought patterns. And as a business owner, encouraging your team to do the same or facilitating ways for them to get the support they need can contribute to building a more resilient organisation.

As a member of your Chamber of Commerce, you also have access to an exclusive offer which could save you money on your premiums from AXA PPP healthcare, one of the UK’s leading health insurance providers. Simply take out a health insurance policy and we will give you half price Chamber membership fees for 3 years*. Call us on 0800 387 754 and mention that you are a member of the Chamber.

Find out what you can you do to build resilience in your workplace by visiting www.axappphealthcare.co.uk/bhc *Terms and Conditions apply

It’s possible to increase personal resilience by making subtle changes to your life, your work, your relationships and your

SUPPORT YOUR STAFF WITH THE CHAMBER PRIMARY HEALTH PLAN The Chamber Primary Health Plan is an exclusive, affordable and highly valued Chamber member benefit brought to you by award winning health provider, Westfield Health.

limits, towards the cost of their essential healthcare including new glasses or contact lenses, dental treatment and physiotherapy.

Westfield Health has been working in partnership with the Chamber for more than ten years and have been supporting people throughout their working lives and beyond for almost a century, helping staff return to work sooner and reduce absenteeism.

For more information on this membership service, please visit: www.westfieldhealth.com/chamber

Innovative, first class health cover starts from just £4.77 per employee, per month, and includes Personal Accident Cover as standard.

The plan provides your staff with a range of valuable cash benefits and services. They will receive money back, up to set

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

049

NEWPEOPLETODOBUSINESSWITH BROMSGROVE

Collingwood First Aid

ROSS-ON-WYE

3TS Limited

www.collingwoodfirstaid.co.uk

Orles Barn

CTF Promotions

www.orles-barn.co.uk

www.ctfpromotions.com

Glewstone Court Hotel & Restaurant

Energy Basics Ltd

www.glewstonecourt.com

01527 579 664 Marksman Leisure

01527 575141

www.marksmanleisure.co.uk

Rushdan Ltd T/A B2B Communications

0844 381 4413

www.b2b-comms.com

The First Class Pet Company

0121 445 0110

www.thefirstclasspetcompany.com

BROMYARD HOPE for Children and their Families Ltd

01885 488495

www.hopefamilycentre.org

Lane Air Conditioning

01531 825184

www.laneairconditioninguk.co.uk

01432 271103

01981 250012

01989 730817

Gateway (Education & Childcare) Trust Ltd

01432 851024

www.gatewaynurseries.co.uk

Healing Herbs Ltd

01873 890218

www.healingherbs.co.uk

Hereford Football Club

01432 268257

www.herefordfc.co.uk

Herefordshire Citizens Advice Bureaux

01432 270536

www.herefordshirecab.org.uk

DROITWICH

The Next Step (Veternas Transition) Ltd

Spectrum Days

www.vetsnextstep.com

01905 773 725 www.spectrumdays.co.uk

01432 379928

KIDDERMINSTER

EVESHAM

Geek-O-Bytes

Enable Works Ltd.

www.geekobytes.co.uk

01386 839 427

www.enableworks.co.uk

MEL International Trading Ltd

01905 900 000 www.melint.co.uk

London House Services Hereford and Worcester

01386 257699

01562 67437 Sage Accounts Training

07880 821879

www.sageaccountstraining.com

KINGTON OP Software Ltd

01544 327 310 www.opsoftware.net

www.londonhouseinternational.com

DP Valve Spares Ltd

01386 760033

www.dpvalvespares.co.uk

01989 562155

01989 770367

UPTON UPON SEVERN The Boathouse Upton Ltd

01684 438 161

www.theboathouseupton.co.uk

WORCESTER A N Powell Electrical and Technical Services Ltd

01905426821

www.solcarb.co.uk

Glass Full

01905 676713 www.glassfull.org

Hughes TV and Audio T/A Trade Electricals Direct

01905 756371

www.get-ted.co.uk

John Coughtrie & Associates

07788 753951

www.jcoughtrie.com

LET Hypnosis

07711 200655 www.lethypnosis.com

Mentor Link

01299 822 336 www.mentorlink.org.uk

MSC Associates Ltd

01885 490 392

www.mscassociates.co.uk

MALVERN Your Business Found

01684 252 002

The Court House Boutique B&B

01886 812132

www.shelsley-walsh-hotel.com

www.yourbusinessfound.co.uk

PEB Marketing Academy

01386 49332

www.pebmarketingacademy.com

PERSHORE Procura ltd

V.B Entertainment Ltd T/A Alexanders

07540 981969

Francis Davis Limited

 01386 553648

OUT OF AREA

01386 642 527

www.procuraconsultancy.com

ACCA Global

Evesham Debt Advisors Ltd

REDDITCH

www.edadebtsolutions.co.uk

BDM Consult Agency Ltd

01386 760 000

HEREFORD ATN International

0203 744 6303 www.atn-int.com

07459 563 315

ABC Solutions (UK) Limited

01527 587200

www.abcsolutions.co.uk

Cocomo Chocolate

07837870392 www.accaglobal.com

Forefront Logistics Ltd t/a InXpress

01788 227 000 www.inxpress.com

Thomas Guise

01527 912912 www.thomasguise.co.uk

01386 791029

www.cocomochocolate.com

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November/December 2015

NEWPEOPLETODOBUSINESSWITH Hereford FC: Bulls Fans

ENHANCING YOUR WELLBEING Brightstripe aims to enhance wellbeing by encouraging participation in arts, sport and physical activity.

HEREFORD FC RISES LIKE A PHOENIX Just six months after being officially launched – following the sad demise of Hereford United in late 2014, the early success of Hereford FC is clearly demonstrating that the people of Hereford have a huge appetite to support their local football club.

An average of more than 3000 fans has attended each of the club’s first four home games and, after a sticky start, the team are now well positioned in the top three places in the Midland Football League.

Off the pitch, Hereford FC has received fantastic support from the local business community in terms of sponsorship, and the commercial team is now taking bookings for matchday corporate hospitality which is a great way for a company to entertain their staff or clients - as well as parties and events in the Edgar Street stadium’s newly refurbished functions room and suites.

Everything we do is designed to make you feel good and our range of activity choices aims to suit the various ways that people find enjoyment in life.

The classes, programmes and events we’ve described aren’t an exhaustive list. We can tailor activities to suit your interests, with no parameters to who we can work with, so individuals, businesses, communities, friendship groups, clubs and colleagues are all welcome to get in touch, whatever age.

Some of our activities are free, some we have funding for and others we have access to resources, particularly for getting young adults engaged in sport.

When not delivering directly, we only use professional, qualified instructors and practitioners who we trust, likewise with partnering organisations.

Follow & Like us on Twitter @ brightstripe1 and Facebook / Brightstripe Cultural Health CIC for latest updates on what we do. www.brightstripe.co.uk

www.herefordfc.co.uk

MARKSMAN LEISURE: FOR ALL YOUR SHOOTING ENTERTAINMENT NEEDS Marksman Leisure offers the best in clay pigeon shooting, laser clay shooting, laser tag and general shooting activities for all your shooting entertainment needs, whether you are aged 7 or 107.

Our bespoke packages are tailor made according to your interests, group size, time available and budget - making us the perfect choice for corporate days, hen or stag parties, children’s parties and even weddings!

Our main activity site is conveniently located at Hanbury just off Junction 5 of the M5, near Bromsgrove, Worcestershire, within easy reach of Birmingham and the Midlands. We also offer a fully mobile service and can arrange for the activities to be brought to a suitable location of your choice. www.marksmanleisure.co.uk

SUPPORTING HUNDREDS OF VULNERABLE CHILDREN AND YOUNG PEOPLE After having her three children, Andrea was looking for a new challenge at work, so when a careers advisor suggested mentoring young people, she was instantly intrigued and volunteered at a local school. She felt that the boys that she mentored needed a male mentor so she set about recruiting male volunteers.

The next step was to form a charity and thirteen years on Mentor Link provides one to one, dedicated and long term support

to 450 vulnerable or distressed children and young people each year.

The young people that Mentor Link supports can face a range of social and emotional issues and the charity aims to improve their self- esteem and keep them engaged in learning. Mentor Link has an excellent staff team, 200 volunteer mentors, branches in Worcester and Stourport and a thriving charity shop.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

In 2011, Andrea was delighted to receive an MBE for services to children and young people. Previously, Mentor Link’s service has been focussed in schools, but they now have the resources to provide a service to parents and community organisations too. www.mentorlink.org.uk

051

MOVERSANDSHAKERS

ROBBIE NAISH, ERESPONSE GROUP

HANNAH PHILLIPS, ARTRIX The Artrix Board has announced the appointment of Hannah Phillips as the next Director.

Hannah is currently Deputy Director (Outreach and Partnerships) at the Birmingham School of Acting, part of Birmingham City University (BCU) and will take over from Ros Robins, Artrix’s Interim Director, on Tuesday 15 December. www.artrix.co.uk

L-R Andrew Hawkes, Phil Steventon, Martin Richards, Stephen Thompson and Andrew Perkins

PHIL STEVENTON, XITEK Not only has Xitek come of age in 2015, celebrating 18 years of electronic excellence, but has great expectations for the future.

The R&D team have been strengthened by the appointment of Phil Steventon to the role of Contracts Engineer. Phil brings to Xitek a wealth of experience from his background in both Defence and Commercial electronics.

The team have had success in working closely with customers to bring design concepts through to working prototypes which have been converted into production orders.

052

Vince Hopkins (left) and Chris Pennell

CHRIS PENNEL, WORCESTERSHIRE AMBASSADORS Worcester Warriors and England player Chris Pennell has joined the Worcestershire Ambassadors.

Chris commented: “As an admirer of the work the Ambassadors do in the County I am delighted to be joining such a prestigious group. As someone who is Worcestershire born and bred I am keen to help the Ambassadors promote the County I love.”

Vince Hopkins, Chair of the Worcestershire Ambassadors commented: “It is important for the Ambassadors to have a wide variety of members to enhance the growth of the organisation.

Chris has represented Worcestershire talent at local, regional and national level and therefore embodies what being an Ambassador is all about.”

eResponse Group’s growing Crowd Safety Division has appointed Event Security and Crowd Safety expert, Robbie Naish, to its team.

Robbie will deliver a variety of crowd safety and security-related training programmes for eResponse across the UK, Europe and Asia, working closely with Director of Crowd Safety, Andy Hollinson.

Robbie has advised on security for a number of high profile events including V Festival, the Isle of Wight Festival and London’s New Years’ Even Firework display.

Andrew Perkins, Xitek’s Sales and Business Development Director, said “These significant events endorse our belief that Xitek is right on track for growth in all areas of the business.”

Reporting to founder and Managing Director Melanie Baker, Naomi will ensure Tulip deliver the highest cleaning and waste standards possible, focussing especially on the healthcare sector where Tulip has a growing customer base across Herefordshire and Worcestershire.

www.xitek.co.uk

www.tulipmalvern.co.uk

The 18-year-old has joined the Redditch and Worcester based firm as a junior trainee and becomes the second apprentice at the company.

Jessica, who is being mentored by client manager Gareth Wood, is now working through her AAT qualifications covering tax, audit, costing and budgeting. www.haywardwright.co.uk

TOM MASON, HEREFORDSHIRE FOOTBALL ASSOCIATION

MATT CRAMPTON, ROCK POWER CONNECTIONS

Malvern-based contract cleaning and facilities management specialists Tulip has appointed Naomi Richards as Quality and Compliance Manager.

Hayward Wright Chartered Accountants has added new apprentice Jessica Deadman to its team.

www.crowdsafetytraining.com

www.worcestershireambassadors.com

NAOMI RICHARDS, TULIP TMB LTD.

JESSICA DEADMAN, HAYWARD WRIGHT CHARTERED ACCOUNTANTS

Local lad Tom Mason has joined the Herefordshire Football Association as the first ever Football Development and Coaching Apprentice. His main focus is to deliver the FA Recreational Football Pilot in Herefordshire.

Matt commented: “I’m really looking forward to leading and mentoring a small business again, particularly one with such a strong team of people and great growth prospects.”

Tom started coaching as part of his GCSE PE qualification.

His experience includes being an assistant coach at Hereford Futsal Club and Pegasus Juniors Under 11’s. He is a Level 1 qualified coach, has completed FA Youth Award Modules 1 and 2 and will be enrolling onto his Level 2 qualification shortly. He is currently Vice Chairperson of the Herefordshire FA Youth Council and this summer he represented Herefordshire FA at the National Football Futures Camp 2015 held at St Georges Park.

www.rockpowerconnections.co.uk

www.herefordshirefa.com

Matt Crampton, Co-Founder of Rock Power Connections, joined the business full time in September. Following an early career supporting a variety of small businesses, Matt’s more recent roles have included the turnaround of drinks logistics company Tradeteam Ltd (as Finance Director) and latterly VP Finance for DHL Supply Chain.

November/December 2015

MOVERSANDSHAKERS

Left to Right: Christian Dangerfield, Sonia Roberts, Graham Wynn, Peter Brown, and Duncan Varnes

NEW APPOINTMENTS AT MARCHES LEP

STUART MURRAY AND LEE JENKINS, MARKET LINK One of Worcestershire’s longest established marketing agencies has made changes to its Senior Management team.

Dave Pickering, previous Managing Director of Market Link Integrated Marketing in St George’s Square, Worcester, has stepped back from his day-to-day management role to allow the next generation of Directors to take the reins of the 34 year old business.

Stuart Murray and Lee Jenkins, Market Link Directors since 2008, have become shareholders in the business and are now at the company’s helm. Mr Murray, who joined the business eleven years ago as an account manager, has also taken on the role of Managing Director. Working alongside him and Mr Jenkins on the Market Link board are fellow Directors Mr Pickering, who now becomes Company Chairman, and Steve Hynds, Creative Director. www.marketlink-uk.com

The Marches LEP has announced the appointment of five new members to its business-led board.

Peter Brown, Chief Executive of Herefordshire Housing Group will lead on housing related matters. Duncan Varnes has a career with global technology and manufacturing giant GKN with particular expertise in the aerospace and automotive sectors. Sonia Roberts joins the board with a background in the voluntary and charitable sectors and Christian Dangerfield has a wealth of experience working in the global financial markets, especially in the Far East.

Finally, Steve Wain, Principal at Shrewsbury College, joins the board to ensure that the needs of young people entering the workplace in the region are appropriately represented.

Graham Wynn, Chairman of the Marches LEP, has also been reappointed and will be supported by existing board members Mandy Thorn and Paul Hinkins who jointly assume the role of Deputy Chair.

Jeremy Redfern, Frances Woods, Cyril Arridge, Douglas Godwin, Laurie Green

FRANCES WOOD AND DOUGLAS GODWIN, PARKINSON WRIGHT The promotion of Frances Woods and Douglas Godwin to Partners at QualitySolicitors Parkinson Wright reflects the growth of the Dispute Resolution and Commercial Department, taking the number of partners at the firm to 17.

Frances joined the firm in 2004 and is part of the Dispute Resolution Team. He deals with a wide range of litigation matters for both companies and individuals including Employment Law. Douglas joined the firm in 2014 and is part of the Commercial Team. He has considerable experience in agricultural and commercial property including planning, land development, building construction, environmental, and rural related matters. www.parkinsonwright.co.uk

KERRY BOWYER, PRINT STRATEGY EUROPE Award winning Print management business and Chamber Patron Member Print Strategy Europe are delighted to announce the appointment of Kerry Bowyer as Production Manager to help with their rapidly expanding business.

Kerry, herself an award winning printer has spent the last 17 years in print manufacturing and she is very excited about bringing her ‘hands on’ experience into the business.

She commented: “Having worked with Print Strategy Europe as a supplier for many years when the role became available it was too good an opportunity to miss. I look forward to helping further improve the service levels, price and range of products they provide to their clients”. www.printstrategy.eu

www.marcheslep.org.uk the firm’s directors.

Kirsty and Tim are working in the firm’s Corporate and Commercial Team and Charlotte is working in the Family Team.

Left to Right: Charlotte Perry, Kirsty Underhill, Gareth Burge and Tim Brewster

THREE GRADUATES JOIN THURSFIELDS Three Legal Practice Course graduates, Kirsty Underhill, Charlotte Perry and Tim Brewster joined Thursfields’ new Career Development Programme in September, where they will receive hands on training from a number of

Gareth Burge, a Director in the Corporate Team and Head of the Career Development Programme commented: “We are excited to welcome Kirsty, Tim and Charlotte to the firm as part of our Career Development Programme. Our firm is currently enjoying a sustained period of growth and the recruitment of talented young lawyers is key to continuing this trend.” www.thursfields.co.uk

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

CRAIG MILLARD, WORCESTER WHITEHOUSE HOTEL Craig Millard has been newly appointed as Sales Manager at the Worcester Whitehouse Hotel.

Craig comments: “I am excited to have the opportunity to be working in the heart of Worcester as part of my career for all that it offers.”

Send your stories for Movers and Shakers to: businessdirection@ hwchamber.co.uk

www.worcesterwhitehouse.co.uk

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LASTWORD

FOOD AND DRINK – THE FOCUS OF THE NEXT EDITION OF BUSINESS DIRECTION

Vernon Amor, Managing Director of Wye Valley Brewery

For the last word, we spoke to Vernon Amor, Managing Director of Wye Valley Brewery in Stoke Lacy, Herefordshire.

TELL US A BIT ABOUT THE HISTORY OF WYE VALLEY BREWERY Wye Valley Brewery is a family business, founded in 1985 by my dad Peter Amor, a former Guinness brewer. We started out as the archetypal micro-brewery in a small room at the back of a pub called The Barrels and by 2001 we had relocated to our bigger, current site in Stoke Lacy. I joined the business in 1997 after finishing a degree in Maths followed by a year of brewing training.

Today the brewery employs 45 staff. We focus on cask ale and the vast majority of our turnover is derived from approximately 1000 independent pubs within 60 miles.

We also have a small estate of seven of our own pubs.

REAL ALE HAS BECOME INCREASINGLY POPULAR – HOW ARE YOU DEALING WITH THE COMPETITION? In 1985, the UK brewing industry was dominated by six big breweries, a smattering of old family brewers and a

few micro’s. Today, after consolidation at the top, there are three huge global brewing companies and even fewer family brewers, but over 1400 micro breweries, the majority of which have started in the last five years!

Personally I think the explosion in breweries is good as it demonstrates a rediscovery of the delights of beer by a new wave of consumers. People are genuinely interested in local produce and the provenance of the ingredients used – yes there is a lot of competition but this keeps us focussed and even more determined to care for our customers.

WHAT ARE SOME OF THE CHALLENGES YOU FACE? We are in the market against all other breweries big and small. The closing number of pubs is restricting our routes to market, but I feel that we may be better off in a few years time with a smaller but better quality pub industry. The growth in micro brewery start ups will start to slow down – consistently excellent quality will win through in the long run.

Looking to the future the challenges will be trying new markets, especially exporting, and investing wisely in the right capital equipment to reduce costs whilst maintaining beer quality.

HOW DO YOU DEAL WITH THE BUSY CHRISTMAS PERIOD? Christmas is the busiest period for brewers and it takes a fair amount of planning.

The rush comes in two distinct waves – supermarket customers who take bottled beer start ramping up their orders from the beginning to the middle of November.

In mid December our cask customers, pubs, start taking off; the final two weeks before Christmas are always mayhem as we struggle to keep up with demand.

It’s great fun but I’m glad we only have two weeks a year like this! January then goes quiet as everyone stops drinking and goes to the gym for a few weeks - that’s when Wye Valley Brewery have their well-earned Christmas party.

HEREFORDSHIRE & WORCESTERSHIRE CHAMBER OF COMMERCE CHARITY GOLF DAY On Friday 2 October, Golf teams from across the West Midlands battled it out at the superb Worcestershire Golf Club in the last Herefordshire & Worcestershire Chamber of Commerce Charity golf day of the year, in association with Amros Golf Events and sponsored by CB, Chartered Accountants.

Teams tee’d off with a shotgun start to an enjoyable 18 holes of golf, with time to network and discuss in the 19th hole. The charity event raised over £1,500 which will be shared between Worcestershire Young Carers & Gloucestershire Young Carers.

Geoff Mabbott and Andy Chalmers won nearest the pin and nearest the pin in two respectively. The team competition had BT Local Business coming third, Vale Vehicle Movements in second and JPM Insurance, captained by Mike Wilson,

as winners. The prizes were presented

by John Painter from CB Chartered Accountants.

Set up in 2013, the Chamber’s Golf Society in association with Amros Golf has hosted a number of events throughout the year.

Golf networking allows a significant amount of time to establish contacts and is conducive to both profitable business relationships and improved handicaps!

Male and female players of all abilities, members and non members of the Chamber are welcome to attend these events either as teams of four or as individuals.

GOLF SOCIETY EVENTS – NOVEMBER 2015 AGM & Conference, Sponsored by Nicklin Business Advisers

Friday 13 to Sunday 15 November 2015 Costa del Sol, Spain Includes 2 nights B&B, 2 rounds of golf with buggies, all transfers Individuals: £245.00+VAT Members and Non Members Excluding flights For more information please contact Neil Bettridge on 07792620355 or sales@amrosgolf.co.uk. Booking forms can also be downloaded from www.hwchamber.co.uk

We’d love to hear about your business, please email stories to businessdirection@hwchamber.co.uk by Friday 27 November 2015 054

November/December 2015

Stand out from the crowd in 2016!

Peter Johnson won the equivalent of Olympic Gold when he became the worlds 1st Practitioner in a specialist field that helps create high performing people and businesses.

Avoid mediocrity, start 2016 with the aim of achieving your ‘gold’.

Need some help?

Contact Peter at peter@peterjohnsononline.com for a brief conversation to see if he or his team can help.

www.peterjohnsononline.com November/December 2015