Page 1




Big Interview: Bill Longmore - page 28/29 ÂŁ2.00 where sold

Business direction published by Herefordshire and Worcestershire Chamber of Commerce BD17.indd 1

January/February 2014 Issue 17 20/12/13 13:30:53

Advert-1_Layout 2 14/06/2013 09:57 Page 1


Branding. It’s obvious

rands. We We trust trust them rands. them better, better, buy them more buy them more frequently, frequently, pay pay more for for them, them, and more and are are prouder prouder when we we have have them. them. when In the the largest largest global global market In market test test ever*, ever*, the leading brand sold 27% the leading brand sold 27% more more product — — even even though though most product most people people preferred the taste of its competitor. preferred the taste of its competitor. Business to to business business or Business or business business to to consumer, products or services, consumer, products or services, startstart-

up up or or multi-national, multi-national, branding branding inspires inspires confidence, creates visibility, confidence, creates visibility, and and positions positions your your distinctive distinctive promise promise above the unbranded competition. above the unbranded competition. Great Great brands brands are are engineered. engineered. They They drive business like drive business like aa powerful powerful motor. motor. Like Like any any motor, motor, they they need need to to be be kept kept tuned. To know if your brand is tuned. To know if your brand is performing performing optimally, optimally, book book aa free free health check with Brand health check with Brand Motor. Motor.

For For aa free free brand brand health healthcheck, check,return return this coupon to Brand Motor, this coupon to Brand Motor, 24 24 Cleeve Cleeve Rd, Rd, Bidford BidfordB50 B504NR, 4NR,email email orvisit visit Company:______________________________ Company:______________________________ Contact: Contact:_______________________________ _______________________________ Address: ______________________________ Address: ______________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ Email: _________________________________ Email: _________________________________ Phone: ________________________________ Phone: ________________________________

Brand Brand Motor: Motor: Branding Branding engineered engineered to to drive drive business business growth growth Brand Motor Limited • Company No: 07967133 • 24 Cleeve Road B50 4NR • Member of Herefordshire & Worcestershire Chamber of Commerce

BrandonMotor Limited • Company 07967133 • 24 Cleeve Road 4NR • Member of Herefordshire & Worcestershire Chamber of Commerce *Based Pepsico’s ‘Pepsi Challenge’ versusNo: Coca Cola and published market share data.B50 Results are indicative only. Pepsico, Pepsi and Coca Cola are trademarks of their respective proprietors. *Based on Pepsico’s ‘Pepsi Challenge’ versus Coca Cola and published market share data. Results are indicative only. Pepsico, Pepsi and Coca Cola are trademarks of their respective proprietors. BD17.indd 2

20/12/13 13:30:54

Bu sin ess

Dir ec tio n



: Bill Longmore - page Big Inter view n published Business Directio


rce r of Comme ershire Chambe shire and Worcest by Hereford

£2.00 where


2014 January/February

Issue 17 Business Direction, Herefordshire and Worcestershire Chamber of Commerce’s full colour bi-monthly publication. Designed and produced by business people for business people. Distributed to 6,000 businesses including selected retail outlets across Herefordshire and Worcestershire.

editor Kelly Key 0845 641 1641 ext 213 Emily Martin 0845 641 1641 ext 232

editorial 0845 641 1641 ext 213

production & design Distinctive Publishing, Unit 6b, Floor B, Milburn House, Dean Street, Newcastle upon Tyne NE1 1LE Tel: 0845 884 2385

Since our last edition, you may have heard that we have won the prestigious British Chambers of Commerce, Chamber of the Year Award. We are very proud of this achievement and it has come following 6 years of hard work building a Chamber that truly represents and looks after its members. This would not have been possible without the staff, the board and of course the support and drive of our members who are constantly helping us to develop the services we provide for them. Your feedback is critical to this so please do keep letting us know the things we are doing well or not so well so that we can keep improving. In this edition the theme is Business Crime and we have an interview with Bill Longmore, the West Mercia Police Chief Commissioner. His deputy Barrie Sheldon, recently attended our Herefordshire Area Council and led a very informative and lively discussion which highlighted that business crime has affects that are not always obvious, such as fly tipping and graffiti around main areas of the city and town centres are likely to put businesses off relocating to the area and therefore impact on investment and job creation. A number of businesses locally are also working to promote the area as Cyber Valley to raise awareness and tackle this increasing problem. This is another of West Mercia Police’s key initiatives going forward. If you are interested in supporting our local police force in either

of these initiatives please contact myself or one of my team and we will be happy to put you in contact with the most relevant person to progress it. Many of our businesses are looking forward to a prosperous New Year, having recovered and developed over the last few years. We have seen a recovery in manufacturing and export, but we are now seeing positive signs in construction which in turn helps the local supply chain. Finally, we will be hosting our next Chamber Business Expo on Wednesday 5 March 2014 from 9am-3pm, at the Three Counties Showground in Malvern. The event, which is free to attend will be a great opportunity for businesses to network and gain crucial business contacts, as well as promote their company and raise their profile within the community. I hope to see as many as possible of you there. Once again, Happy New Year and I hope 2014 is good for you and your business. Mike Ashton


adVertising Distinctive Publishing, Unit 6b, Floor B, Milburn House, Dean Street, Newcastle upon Tyne NE1 1LE Tel: 0845 884 2337

feature editors John Dean & Francis Griss

suBscriptions Tel: 0845 641 1641

Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire and Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

3 First word

28 Big Interview: Bill Longmore

4 Chamber news

30 Cover story: Business Crime

5 Business news

34 Feature: Auto enrolment

7 Business news

42 Conference Worcestershire

8 Business news

43 Destination Worcestershire

9 Business news

46 Chamber training

12 Business news

48 Members news

15 International trade

49 New Members

17 International trade

50 Charity news

22 Awards dinner

51 Business news

24 Policy

53 Business news

22 Business news

56 Movers and Shakers

26 Chamber events

58 Last word



Our Patrons are:

January/February 2014

BD17.indd 3

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

03 20/12/13 13:30:59


HEREFORDSHIRE AND WORCESTERSHIRE CHAMBER WINS CHAMBER OF THE YEAR AT AWARDS BASH Herefordshire and Worcestershire Chamber of Commerce are celebrating after winning the Chamber of the Year award, sponsored by Qdos Consulting, at the British Chambers of Commerce’s annual Chamber Awards 2013. The Chamber Awards, now in the 10th anniversary year, is one of the showpiece events in the business calendar, highlighting the role of business as a positive force for the UK recovery, and for local communities. The Chamber was praised by the judging panel for its approach to membership, with its range of services including training, development, lobbying and representation resulting in sustained growth for the last three years. In addition, the Chamber delivers the Destination Worcestershire contract that assists 200 tourism members across the region. Nora Senior, President of the British Chambers of Commerce (BCC) said: “This Chamber stands out as a shining light to others. Its comprehensive range of services and activity in the local business

Steve Charles Head of Business Development from Qdos, with Cassie Bray, Head of Business Development and Jim McBride, President of Herefordshire and Worcestershire Chamber of Commerce

community is reflected in the growth of membership and the relationships it has with local organisations. Herefordshire and Worcestershire is a well-deserving recipient of this award, and is working to show the world why business is good for Britain.”


Herefordshire and Worcestershire Chamber of Commerce recently experienced quiz success at the Peach Recruitment Crystal Cube Christmas Quiz in a variety of mental and skill based challenges. Being represented by Finance Director Sharon Williams, HR Manager Dawn Hardman, Tourist Information Centre Manager Ruth Smith and IT Manager Neil Brazier, the fearless foursome finished third place overall but secured themselves a place in the final. Having participated in a number of games such as stacking wood, giant Jenga, shooting gallery, throwing a ball into a basket attached to another’s head and the now infamous buzzwire and the Gold Coin Challenge the Chamber team performed consistently well but never dreamt they’d hear their name called out at the end.

The Guilhall held an enjoyable evening had by all, with proceeds going to good causes around Worcestershire. Children Today, Guy’s Footprints, New Hope and the Worcestershire Breast Unit Campaign. Congratulations to all who participated and thank you to Peach Recruitment and Hayward Wright for hosting the event.

NEW STRATEGIC MEMBER: ST ANDREWS TOWN HOTEL Aidan and Sarah Stevens bought the St Andrews Town Hotel in July 2012. Since then they have been kept busy undertaking an extensive refurbishment at the hotel. Now that the work is drawing to a close they are keen to once again make the hotel and its new restaurant an important focal point of the town. It was the creative cuisine of Head Chef Nigel Cooke that persuaded Aidan and Sarah that this was the right hotel for them to buy. Sarah comments:“We’re passionate about offering classic cuisine with a creative twist, and Worcestershire has so many great local producers we can use.” No doubt this helped them to win ‘Best Local Restaurant 2013’ at the recent Droitwich Food Festival. No doubt becoming Strategic Members of Herefordshire and Worcestershire Chamber of Commerce will help to cement the hotel as an important part of both the Droitwich and Worcestershire community.

WORCESTER TOURIST INFORMATION CENTREs’ CHRISTMAS COMPETITION WINNER During this year’s Worcester Victorian Christmas Fayre, Worcester Tourist Information Centre (TIC) ran a competition to win a wonderful hamper of Worcestershire gifts and goodies. To enter you had to answer the question ‘Who is the famous composer looking at you?’. The answer was Sir Edward Elgar and the lucky winner of the hamper of Worcestershire local produce and gifts was Jean Burbeck... Congratulations!

The TIC at the Guildhall on the High Street is a fantastic source of information, with leaflets and maps available to help you plan your visit to the city and the surrounding area, plus bus timetables, tickets for local attractions, walking tours, events and concerts. You can also book local coach company day trips, National Express Tickets and purchase First Bus Passes.

Photo: Jean Burbeck (left) accepting her hamper from Ruth Smith, Manager, Worcester Tourist Information Centre

04 BD17.indd 4

January/February 2014

20/12/13 13:31:04



Paul Walker, Managing Director of Malvern Instruments (left) and Jeremy Warren, CEO of NanoSight (right).

MALVERN INSTRUMENTS ACQUISITION OF NANOSIGHT ADDS TO NANO MEASUREMENT CAPABILITIES Malvern Instruments’ recent acquisition of Wiltshire-based NanoSight Ltd, has expanded the company’s range of analytical instruments for measuring the properties of nanomaterials. Paul Walker, Managing Director of Malvern, said: “NanoSight is a real entrepreneurial success story and I am delighted to welcome the NanoSight team. While Malvern has an established and expanding range of analytical instruments for measuring the properties of nanomaterials, the demand for new technologies to meet the needs of this active field of development has never been greater. By bringing together complementary, leading edge technologies, we continue to focus on delivering the analytical tools that laboratories so urgently require.”

Jeremy Warren, CEO of NanoSight, said: “We have always seen Malvern as the clear leader in our sector, and the exemplar of what we wish to become. The plans we have are ambitious and exciting, and the support and reach of the Malvern organisation will allow us to grow more rapidly than we could alone.”

During the six-month loan, Hereford Cathedral Perpetual Trust (who led the

The development of the eight-­acre site at Apex Park, close to Junction 6 of the M5, will see the completion of the Park following the construction and successful letting of Phase 1 comprising 30,000sqft of offices.

Lance Turner of Harris Lamb, who acted on behalf of A&J Mucklow along with GVA, said: “We are pleased that Bosch is maintaining its commitment to investment in Worcester. As an established manufacturing company, the impact and benefits to component suppliers based in the area will be significant.”

As part of its continued commitment to maintaining headquarters in Worcestershire, Bosch Thermotechnology Ltd, owners of the Worcester Bosch Group brand, would consolidate existing distribution The warehouse pre-let to Bosch Thermotechnology

loan negotiations), will be with the museum, and the local British Consulate (which is also based in Houston), will be helping to coordinate a number of high level speakers in Houston, along with a number of other events to promote Herefordshire. “The partnership offers us a tremendous opportunity to promote Herefordshire and the West Midlands in general, as well as the cathedral,” said Glyn Morgan, CEO of the Perpetual Trust. “The museum and consulate have been tremendously supportive and, working with Chamber and Skylon Park, our enterprise zone, we plan to promote mutual trade opportunities as well as the cultural and tourism offer.” Hereford Perpetual Trust 01432 374261 Canon Chris Pullin, Canon Chancellor, and Rosalind Caird, Cathedral Archivist, with the Kings Writ (on the cushion) and the Magna Carta (display case)

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 5

facilities into one location and provide additional space for warehousing and distribution logistics as the business expands into new markets for hot water storage cylinders and commercial and industrial heating.

NanoSight employs 50 people worldwide and continues to operate from facilities in Amesbury, Wiltshire, under the existing management team. Malvern’s direct sales operations and global presence will make NanoSight instruments and aftersales support even more accessible to a wider market.

HEREFORD’S MAGNA CARTA TRAVELS TO TEXAS In mid February an exhibition will open at the Houston Museum of Natural Science, Texas, displaying the Hereford copy of the Magna Carta, one of only four copies dating from 1217, together with the only known copy of the King’s Writ, issued from Runnymede in 1215. The Writ was a forward notice, telling the local sheriff to gather his men together as a Royal Proclamation was to follow. Up to two million people will visit the exhibition.

Bosch Thermotechnology Ltd has agreed to pre-­‐let a 120,000sqft distribution warehouse to one of Worcester’s most prominent commercial sites from Midlands property developer and investor A & J Mucklow Group Plc.


Thursfields recently opened its new ‘Thursfields for Business’ office in Worcester next week. The new office, based on the Tything in Worcester is home to Thursfields’ expanding commercial team and is complementary to its dedicated private client office located on Foregate Street.

Thursfields offers a comprehensive range of legal expertise. As well as advising businesses on corporate, commercial, litigation, employment and insolvency issues, the team of lawyers also advise individuals on family law, bankruptcy, residential conveyancing and remortgaging, wills, estates and trusts . This further expansion of the firm follows the opening of its Halesowen office in August and sees Thursfields continuing to develop its regional presence.

05 20/12/13 13:31:11

Your next employee is right around the corner. And we can help you find each other. Hoople Resourcing is centrally located in Hereford and will help you fill agency, temporary and permanent roles across Herefordshire and Worcestershire. Our highly trained team provide advice and guidance on all aspects of recruitment and DBS (criminal record checking). Drop in to our Blueschool Street office or give our team a call today and let us help you find your next employee.

Meet the team

Sheila Thompson

Jack Larkin

Becky Powell

Business Manager

Recruitment Consultant

Recruitment Consultant

I can help you design and develop a strategy to attract, recruit and engage the right talent to meet your organisation’s needs. I specialise in recruiting executive and senior roles.

I will help you find the right person for any professional, business administration, education, industrial or manufacturing role.

I specialise in roles in Health and Social Care, placing social workers, care workers, support workers and childcare roles.

T: 01432 383003 57-59 Blueschool Street, Hereford HR1 2AR

BD17.indd 6

20/12/13 13:31:15


Avoncroft volunteer Ken Webb with the new air raid shelter


EXPANSION UNDERWAY AT BEAKBANE LTD A local machinery manufacturer has quickly taken forward expansion plans thanks to a simplified planning system introduced by Wyre Forest District Council. Development is underway at one of the District’s longest standing businesses, Beakbane Ltd, based on Stourport Road in Kidderminster. This expansion means their current premises will be increased by approximately 625sq.ft to meet the needs of a healthy order book from domestic and international customers. Beakbane has taken advantage of an initiative implemented by Wyre Forest District Council, which meant that this project did not require planning

permission. The Local Development Order, which covers businesses in the South Kidderminster area, is designed to simplify the planning process and provide an incentive to businesses to locate or expand within the District.

One of Edna’s earlier diary entries on the day that World War Two broke out in 1939 gives us an insight into her own unique take on the situation: “Chamberlain declares war on Hitler – washed hair.”

borwell are so proud of Software Engineer Sam Williams, for achieving the award for ‘Best 3rd Year Project in Computing’ from University of Worcester.

Following the successful launch of Cartridge World Herefordshire’s new head office premises, at Holmer Trading Estate, 2013 has continued to see this regional business grow from strength to strength with an eighth outlet now launched in Newent.

INTERNSHIP PAYS OFF Sam was studying a 3 year computing degree at University of Worcester. He chose to take a year out to spend a year applying his skills to the real workplace. He joined borwell, a small software house based in the Malvern Hills Science Park and is now reaping the rewards of that audacious decision. The year spent at borwell (2011-2012) allowed Sam to develop, not only his software programming skills, but more importantly, his self-confidence and team working skills. He returned to University in September 2012 with a clear idea of his career path. borwell sponsored Sam’s final year, giving Sam financial security and allowing him to focus on his course-work.

Following their successful business expansion they have created additional employment in their Leominster branch as well as a dedicated business sales person to accommodate growing demand from Herefordshire’s B2B customers.

Sam said: “I was able to secure a 1st class BSc Honours Degree in Computing in July 2013. I am very grateful to Andrea and Steve for their advice and support.

but also have the right printing equipment for their needs.

This achievement would not have been possible without the skills I learned from the borwell team on my placement year.”

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 7

Simon Fletcher of Hartlebury has kindly donated the corrugated steel air raid shelter, where it will be renovated and reconstructed alongside another air raid shelter next to the Museum’s well-known prefab house. The house was the former home of Mr Fletcher’s father’s cousin, Edna Shorthouse, who lived there from 1925 until her death in 2012. Edna makes reference in her diary to helping her father and uncle dig the ground for the air raid shelter.

Beakbane Managing Director, Mike Southwell explained “This is the most significant factory development since Beakbane established itself on the Stourport Road in 1961. The Local Development Order was a major element in our decision to redevelop this site versus other possible options, and it has helped reinforce our commitment to being a major employer for the area.”


Cartridge World has recruited two members to maintain the positive feedback they have been receiving. The Leominster branch now has an experienced new Retail and Customer Service Assistant and a dedicated Business Sales Executive who will be working with new Cartridge World businesses to ensure they are not only saving printer and ink costs,

An historic air raid shelter has been dug out of a Dudley council house garden and relocated to Avoncroft Museum of Historic Buildings where it will form part of the Museum’s 1940s collection.

Sam Williams receiving his degree

07 20/12/13 13:31:19


CONCERN UNIVERSAL LAUNCH NEW BUSINESS CLUB Are you looking to develop your CSR role? Concern Universal would like to invite you to join their new Business Club launching January 2014 to engage local business in our International Development Work. Concern Universal is one of the largest charities across the two counties, carrying out award winning work helping people in poverty across 9 countries since 1976. They work to make permanent and sustainable changes helping communities to help themselves. Over the years they have formed many successful business partnerships indeed, their partners VE international recently won the Silver Award in the Corporate Social Responsibility Program of the Year in Europe category of the 2013 International Business Awards for their work with Concern Universal. They are looking to develop these strengths through their business club. There are three levels of business club membership to cater for all sizes of SMEs, and they are

delighted to announce their first confirmed founder member.

(left to right) Ian Williams, CEO Concern Universal, Katherine Grainger Gold Medal Olympian GB Rowing Squad, Richard Harvey, Chair of PZ Cousins with his wife Kay (Patrons to Concern Universal) at the Concern Universal House of Lords reception July 2013

HAVE YOUR OWN EUREKA MOMENT! Stimulating Innovation and Growth is a project funded by the European Regional Development Fund, aimed at SMEs (from micro-businesses to those employing fewer than 250 employees); designed to help SMEs think differently about their business; be more competitive in their market, and win (and more importantly, keep) new customers. The project will deliver free workshops in 2014 in your area offering practical insight and advice on business process improvement for profit and higher productivity! Selected SMEs will also be offered free consultancy and the opportunity to bid for grants of up to £10,000 to support the innovation. Stimulating Innovation and Growth is led in your area by the University of Worcester in partnership with Shropshire Council, Worcestershire County Council and other authorities and providers in Worcestershire, Herefordshire, Shropshire and Staffordshire. For further information visit or call 01905 542239

CREDITORS CAN GET THEIR DUES Businesses owed thousands by debtors are being put off claiming it back due to legal changes that stop people being able to recoup their costs.

The whole point of the Small Claims Court is to make it easier for justice to be done. People should not be put off claiming what they’re owed.

In April 2013 the limit for using the Small Claims Court doubled from £5,000 to £10,000. While this meant creditors who are owed up to £10,000 were able to use the quicker route of going through the County Court to recover debts, creditors are being put off by the Small Claims Court general rule that says they cannot recover their legal costs from the other party, even if they win.

However, there are still ways for creditors to get what they are owed by offsetting legal costs from sums they are entitled to recover from the other party through the Late Payment of Commercial Debts (Interest) Act 1998. This allows for businesses to claim fixed compensation on an invoice by invoice basis according to the size of the overdue debt, and interest at eight per cent above the Bank of England base rate.

Heather Gorringe, Great British Florist, receiving the award from Pam St Clements

HEREFORDSHIRE FIRM WINS BEST FUNERAL FLORIST IN THE UK Whilst we don’t often talk about it openly, most of us will have to deal with a funeral at one time or another, and it is certainly important that everyone involved does a really good job. The Good Funeral Guide has taken this a step further and holds The Good Funeral Awards in Bournemouth every year to celebrate the very best suppliers, and this year The Great British Florist from Blakemere, Herefordshire, was awarded the National Blossom d’Amour Award for funeral floristry. Since winning the award, The Great British Florist has radically increased the number of bespoke funeral sheaves it produces and sends them throughout the UK. The sheaves are perfect when you want a very beautiful, natural and fully compostable tribute. The florist has been asked to include a particular scarf in tribute to one lovely lady, to incorporate eight different wood types for a wood turner, and to use barley and wheat for a farmer, and this customisation, along with national delivery, is proving to be a winning formula for the brand.


A funding search which provides details of a range of funding opportunities and grants available to businesses, including European, public sector, lottery, Venture Capital and loan funds. Chamber members have the additional benefit of email alerts when new relevant funding opportunities are available. Tel: 0845 641 1641 or visit 08 BD17.indd 8

January/February 2014

20/12/13 13:31:26


HEWETT RECRUITMENT GROW THEIR OWN SOCIAL MEDIA GURU Hewett Recruitment have been growing their own Social media guru thanks to the new Social Media and Digital Marketing advanced apprentice scheme. Emily Hyde joined Hewett’s in September and is already making a positive contribution to the company’s social media strategy. Louise Hewett, Managing Director explained: “Emily’s task is to bring together all the various social media platforms used by Hewett Recruitment and their team of consultants showing the human side of the business and engaging with clients and candidates across the web“ Emily added: “Social media is becoming an integral part of our business activity and provides another route for people to engage and follow us.” Follow Hewett Recruitment on: Twitter: @HewettBiz Facebook: LinkedIn: hewett-recruitment

STANFORD MARSH BECOME MIMAKI RESELLER Stanford Marsh Group Graphics (SMGG), part of Worcester based Stanford Marsh Limited, has been appointed by Hybrid Services to Mimaki’s authorised reseller network. With immediate effect, SMGG will distribute Mimaki’s leading range of wide format digital printing equipment alongside solutions from vendors including HP, Epson and Canon. Adrian Painter, Director at Stanford Marsh, comments: “We’ve long recognised Mimaki as a major player in the graphics market and felt the timing was right for SMGG to grow its offering by adding Mimaki’s innovative range of printers and cutters to the portfolio.” Hybrid’s National Sales Manager, John de la Roche, adds: “It was apparent from our first meeting that the business was a perfect fit with Hybrid’s reseller ethos.  With office locations throughout the UK, SMGG will make a valuable and significant addition to the accessibility of Mimaki equipment and consumables – especially with the company’s flagship showroom.”

Pictured are Adrian Painter (left), John de la Roche (centre) and Danny Davies (Sales Director at Stanford Marsh)

Brendan Connor, Becky Tinsley and Hanna Sebright

MIDLANDS AIR AMBULANCE MAKES A LANDMARK PURCHASE Leading regional charity, Midlands Air Ambulance, has made a strategic decision to purchase outright the service’s first helicopter, which will be based at the RAF Cosford airbase in Shropshire. The helicopter, which will be operational from the RAF Cosford airbase in March 2014, was initially built at Eurocopter in Germany and was delivered to Bond Air Services in Staverton in December. While at Bond Air Services it will be painted and fitted with pre-hospital medical equipment, plus additional equipment for potential night flying between lit helipads and night Helicopter Emergency Medical Service (HEMS) operations. Brendan Connor, Chairman for Midlands Air Ambulance Charity, explains the decision: “As part of our objective to reinvest charitable donations into HEMS operations and extending pre-hospital patient care, we made the decision to purchase our own helicopter.”

Emily working on Hewett Recruitment’s social media

SANCTUARY’S LARGEST EVER CARE DEVELOPMENT Work is set to start on Sanctuary Group’s £22 million care development in Worcester. The new development at the University Park site in St Johns will incorporate a 60-bed care home and a 60-unit extra care scheme as well as 40 close care homes. It will also feature a central hub, which will provide a range of shared facilities for residents. Peter Martin, Group Director of Development for Sanctuary Group, said: “This is Sanctuary’s largest care development to date and we are delighted to be building it in Worcester. Our focus is on the creation of new jobs as well as new homes, and we will be offering a number of apprenticeship opportunities

An artist’s impression of the new development

as well as forging closer links with local schools and colleges to provide practical work-based experience.”

until it is completed in spring 2015 when the individual elements will be separately named.

The development will be known as Sanctuary Grove

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 9

09 20/12/13 13:31:29


OCTAGA SECURITY SERVICES Octaga Security Services Limited provides comprehensive security solutions, specialising in all aspects of security.



Since forming in 2001, Octaga have continued to support a diverse spectrum of small to medium sized businesses, both in the public and private sector. From high net worth individuals and Government organisations to large corporate institutions, their security strategies deliver efficient, flexible and bespoke solutions. Based on the Greek word ‘Oktagonon’, meaning ‘eight angles’, Octaga symbolises strength in its shape with the eight sides representing the key security services they provide: Manned Guarding; Technical Services; Risk Consultancy; Close Protection/ RST’s; Asset Protection; Surveillance; Industry Profiling and Training. Their solutions are designed specifically to requirement and their expertise, specialist knowledge and experience enhance their dedication and commitment to the delivery of each service. Highly accredited with National Security Inspectorate’s (NSI) acclaimed Gold Award in both Manned Guarding and NACOSS Gold for the design and maintenance of CCTV, Access Control and Alarm Systems. Octaga are principle members of the British Security Industry Association (BSIA), the Security Industry Association (SIA) Approved Contractor Scheme (ACS) and Approved Contract Scheme Pacesetters. These accreditations emphasize their professionalism and assured quality, as they continuously strive to evolve with security industry development and the changing threats facing today’s global environment.


For a FREE no obligation survey call us now on

01432 346990

Quote ‘WINTER’ to obtain a 20% Discount on all contracts placed before the 31st January 2014 Octaga Security Services Ltd Octaga House 17 St Owen Street Hereford HR1 2JB

With offices in Hereford, Central London and Buckinghamshire, they are well placed to service contracts throughout the Midlands, South East and West of the country.

010 BD17.indd 10

January/February 2014

20/12/13 13:31:30











>C6 CJI H=:AA###



Selling & leasing warehouses & commercial units, to valuations & planning advice. We are experienced in all aspects of professional work and are happy to represent and advise private clients on all matters commercial. 5 Pierpoint Street, Worcester WR1 1TA E. T. 01905 29402

Vance and Sue

NEW RECRUITERS ARE DRIVEN TO SUCCEED As new owners of Driver Hire (Hereford & Worcester), part of leading transport and logistics recruiter, Driver Hire Nationwide, Sue and Vance Parsons are keen to establish the business as the ‘go-to’ provider for temporary drivers, warehouse and other logistics staff within the region. Whatever your business – and no matter what time of the day or night – Driver Hire is ready to meet your staffing needs. Established for 30 years, with over 100 branches nationwide, Driver Hire has an excellent reputation for service and reliability. Its systems and focus on compliance have earned it ISO 9001 quality accreditation. “If you need a driver – either as a short-term temp or someone to join your permanent workforce – we can help. We supply all types of drivers; from chauffeurs to HGV, delivery van to fork lift. We can also provide warehouse and logistics support staff too,” says Sue Parsons. As well as supplying staff, Driver Hire (Hereford & Worcester) also provide quality Driver CPC training. You can choose from ten modules, all tailored to improve the skills and efficiencies of your driving team. Each module is designed to add value to your business and, in the longer term, repay the cost of training through efficiencies and improved business practices. “We’re keen to become a recognised part of the business community here in Hereford & Worcester,” says Vance. “Sue and I look forward to providing a first class service to businesses and other organisations across the region.”

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 11

011 20/12/13 13:31:36




Kingspan Insulation has taken a stand against motorists who continue to put lives at risk by speeding through the villages of Shobdon and Kingsland, near to its manufacturing site in Herefordshire. Working together with its logistics partner, Bibby Distribution, it has purchased a Speed Indicator Device (SID) and several cement footings. The SID unit has been provided to Shobdon Parish Council and will be regularly rotated around the new footing sites at key locations on the village roads. A further footing has also been installed in Kingsland and this will offer an additional location for Kingsland Parish Council’s existing SID unit. SIDs are electronic signs which will alert drivers of their current speed and if necessary encourage them to slow down in a non-threatening manner.

Studies have shown that SIDs can make a real impact on the speeding habits of drivers and also help to reduce the frequency of road traffic accidents.

GMS GROUP RECOGNISED BY THE MIDLANDS FAMILY BUSINESS AWARDS GMS Group a leading provider of security and professional services across the UK, has recently been recognised by the Midlands Family Business Awards for the quality of its service. The group, headed by brothers Neil and Andy Male, was ‘Highly Commended’ in the Service Excellence Award section, which ‘recognises and rewards family businesses across all industries which can demonstrate a sustained commitment to providing excellent service’.

COMMUNITY CO-OPERATIVE IS FARM FIRST Imagine individual members of the community owning shares in a local farm in the heart of Worcestershire with the chance to dig the land and walk the fields. Chamber member, Rush Farm at Stockwood near Inkberrow is a 200 acre biodynamic farm which the owners, the Parsons family, are offering to members of the community for a minimum of 100 £1.00 shares each.

GMS Group, through various divisions, provide security solutions, property support services, consumer and corporate debt recovery, utility management and caretaking services, with clients including Jaguar Land Rover, Aston Martin Lagonda and Lambert Smith Hampton. The group’s management believe that its constant focus on service has been the key to its success.

Principia School of Language has been chosen by BASF, the world’s largest chemical company with 110,000 employees worldwide, to find placements in social care for 10-12 of its business administration apprentices from Saturday 10 May until Saturday 24 May. Although Principia enjoys close links with Headway, Sight Concern, Myriad and Wild Goose Rural Training, it will require offers of unpaid work experience from other Worcester charities and institutions involved in social care. However, the German conglomerate with its headquarters in Ludwigshafen is keen to establish a two-way link with Worcester and has offered the opportunity for up to 12 trainees and young employees in the city to return to Germany for two weeks from Saturday 18 October until Saturday 1 November. The offer is for them to spend the two weeks working for BASF or on a social care project. No knowledge of German is required, but for those with some competence in the language it would be a great opportunity to develop their skills. The initiative has the full backing of the Herefordshire and Worcestershire Chamber of Commerce and the Worcestershire LEP, with whom Principia will be working closely. Any company or individual in Worcester or Worcestershire requiring more details should contact Peter Corbishley on 01386 556434 or

GMS Group is supported nationally by media partner and Herefordshire and Worcestershire Chamber of Commerce patron, Nexus Creative Limited.

The Rush Farm co-operative share offer seeks to raise £1,000,000 through the issue of shares. The purpose is to purchase and place in trust Rush Farm, which include the prospering, idyllic Stockwood Business Park. /

Rush Farm and Stockwood Business Park owner Sebastian Parsons says: “Rush Farm was used as a national exemplar of the Higher Level Stewardship Scheme by Natural England. The Stockwood Community Benefit Society will provide land access and education for local children and adults, and inspiration for community groups to develop their own farm and rural projects.” Neil Male receives the FBA Award

Students starting work at BASF have 40 different training programmes to choose from


This service offers members unlimited access to free help and advice on commercial and employment law, environmental health, taxation and VAT issues. Website:

012 BD17.indd 12

January/February 2014

20/12/13 13:31:41


BD17.indd 13

20/12/13 13:31:42

WORK BY A HEREFORD ARCHITECT FEATURES ON BBC RADIO 4 In 2009, St Peter’s Church in Peterchurch, Herefordshire was an under-used and chilly building. Today, it is a sustainable, multi-use community building that is a service delivery centre for children’s services, a public lending library, a worship space for church services and a community event space. The transformation was the vision of Communion Architects, a practice in Hereford and the church has won numerous awards and gained nationwide publicity since the work was completed. St Peter’s latest appearance was when its library, which is in the bell tower, featured on a recent BBC Radio 4 programme called Our Libraries: The Next Chapter. Alex Coppock, Director of Communion Architects, said, “Seeing St Peter’s buzzing with daily community activity is reward enough for our work, but to see it being used as a national exemplar when it features on a programme such as this is fantastic.” Communion works with Arrivista Ltd, a business coaching company. Alex credits his coach, Simon Williams, as an inspirational business friend who has been essential in helping develop Communion Architects as a successful, nationally recognised practice which is intensely focused on delivering exceptional projects with and for their clients. Alex says, “Working with Arrivista has helped us to develop our team, company and systems to ensure that they deliver for our clients. I can’t recommend him highly enough.” For further information, please contact:

ADRIAN JONES WILL SERVICES Adrian Jones Will Services are your local Will Writing Firm covering Herefordshire, Worcestershire and Gloucestershire. If you are looking for a Will, Lasting Power of Attorney or Joint Tenancy Severance then we are here to help. All appointments are carried out in the comfort of your own home including in the evenings and weekends.


Adrian Jones Will Services is proud to be a member of the Society of Will Writers, which is the largest self regulatory body in the United Kingdom.

● ● ●

Wills and codicils Lasting Power of Attorney Joint Tenaancy Severance Will Storage Lifetime Trusts, Probate and Professional Attorney Provide pre-paid funeral plans through Golden Leaves Funeral Plans

Contact Details

01432 378064

Half page ad:Layout 1 08/10/2013 13:24 Page 1

Taking the Stress out of I.T. • I.T. Support • Cloud Services • Server Virtualisation • Security • Telecoms • Structured Cabling • Competitive Prices Taking the stress out of I.T.

014 BD17.indd 14

Holtek IT, Orleton, Ludlow SY8 4HH tel. 01568 667334 email. January/February 2014

20/12/13 13:31:54


ACORN INTERACTIVE - INTERNATIONAL TRADE IN A NUTSHELL Acorn Interactive is a central resource provided by Herefordshire and Worcestershire Chamber of Commerce, for those actively involved in international trade. Getting paid on time and securely is the most important financial consideration when embarking on international trade, but when you’re starting to look at exporting for the first time it can be daunting to know where to start. Acorn brings together international expertise for import and export with all the necessary tools and information. We have combined online export and import services from the best

international trade partners and trade information from years of experience, which will help you be a success when trading overseas. If you need someone to help you with your first exports OR if you need someone to provide special expertise to handle a letter of credit OR temporary help while your staff are ill OR on holiday, then Acorn Interactive can provide that too. Find out more: www.hwchamber. OR 0845 641 1641

INTERNATIONAL TRADE TRAINING FOCUS: tHe eXporter’s guide to international payments Tuesday 25 February 9.30am – 4.30pm A one day course aimed at Export Sales and Finance Teams who are concerned with developing new or difficult overseas markets, the risks, costs and cash flow pressures associated with international payment terms and managing the risks associated with exchange rate movements when pricing contracts in foreign currencies. The course will help exporting companies understand how to establish an effective policy when dealing with overseas buyers and assess the alternative methods of payment as a means of securing overseas debts and negotiating favourable credit terms to promote the growth of sales. The course will also highlight the key mechanisms for managing currency exposures and reduce the risk of exchange losses. The course trainer will be Mark Hayward, Director of MJ Hayward

Associates Ltd. Mark is a qualified member of the Institute of Export (MIEx, CITA) with more than 30 years’ experience in International Trade Finance. Mark is recognised as one of Europe’s leading trainers on the subject of Letters of Credit and currently delivers approved courses on behalf of the Institute of Export, Institute of Credit Management, UK Trade & Investment and other major UK training providers. MJ Hayward Associates Ltd also works with a number of specialist trainers to offer clients the highest quality of training and support in all aspects of international trade, from sales and marketing through to customs compliance and documentation. For more information about international training courses available at the Chamber see page 45 >>

EXPORT DOCUMENTATION SERVICE Practical and consistent advice on how to get your documentation accurately certified and legalised to ensure your goods and services are exported or imported with ease. Unlimited free of charge advice and 50% discount for Chamber members on the Chamber’s Documentation Service.

Issues over 5,000 documents annually

Contact 0845 641 1613


75% of the world’s population don’t speak English. Translators and interpreters on behalf of the Chamber are highly skilled in more than 150 languages to help make trading overseas easier. Website:

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 15

015 20/12/13 13:31:59


Lord Ian Livingston

Vienna at night

EUROPEAN CYBER AND INFORMATION SECURITY In February 2013 UKTI hosted the inaugural European Cyber and Information Security Showcase at the British Embassy in Vienna.

the organisation of the event and the quality of the attendees and are looking forward to attending again in 2014.”

Eighteen UK based cyber and information security companies were invited to highlight their products to an audience of over 190 delegates drawn from 10 Central and Eastern European countries, ranging from Poland in the north to Croatia in the South and from the Czech Republic to Romania. The event was a huge success with early estimates indicating that approximately £400k worth of business has been completed to date. In February 2014, 31 UK firms, 7 of them from the Herefordshire and Worcestershire region, will be presenting in Vienna to delegates from 12 countries.

If you would like more information about being involved in international showcases or trade missions around the world please contact the UKTI Team on 0845 641 1613 or email

The New Trade Minister for Trade and Investment, Lord Ian Livingston, former CEO of BT Group started work on Tuesday 10 December 2013.

Lord Livingston of Parkhead will work with BIS, FCO, UKTI and other Government departments on trade policy, trade and development, trade promotion, export credit guarantees and other trade-related policies. Lord Livingston will be responsible for ensuring the delivery of a cross-Government strategy for trade, vital for the UK’s economic growth and recovery, and for attracting international investment. He will be accountable to both the Secretary of State for Business and the Foreign Secretary.

One Worcestershire based company that attended in 2012 was Titania, who know the international cyber security market well, as around 80% of their business is export, specifically in the U.S. where several Government Departments, such as the U.S. Treasury, DoD and FBI, already use our auditing software. The U.S. market is one of the most advanced in the world in terms of cyber security strategy, and this is partly because they understand the importance of new technology and sharing information security knowledge. Ian Whiting, CEO of Titania said: “Events like this Showcase prove that Europe is following suit and UKTI is contributing by providing a platform for European Government and Industry to come together and share information. We were really impressed by


Lord Livingston was CEO of BT Group from 2008 until 2013. Over that period free cash flow tripled and BT has become one of the best performing European Telco stocks. It invested heavily in one of the fastest fibre rollout programmes in the world and launched a new TV sports service. Having joined BT in 2002, he served on the BT Group Board as Group Finance Director and CEO BT Retail, its consumer and small business division. Ian Whiting at Vienna


The E-cert online provides you with a fast, easy and secure way of submitting your export documentation. Chamber Members receive a 50% discount. Website:

UKTI Herefordshire & Worcestershire 016 BD17.indd 16

January/February 2014

20/12/13 13:32:04


BRITISH EMBASSIES VISIT WOOD GROUP Worcester exporting giant The Wood Group played host to visiting personnel from British Embassies from around the world on Thursday 5 December. The Wood Group have used a number of UK Trade & Investment services and this provided the ideal opportunity for Neil Bates, of the company to meet the new commercial officers who will be based in places such as Panama City, Miami, Ottawa and Bucharest. Part of their training schedule is to visit a UK exporting business and learn about products and planned export expansion. The Wood Group provide a unique advanced engineering service to the global gas turbine industry and are making fantastic progress with their highly skilled expertise and cost efficiencies international customers are seeking. Paul Thompson, UKTI, International Trade Advisor commented: “Wood Group are a leading company in their field and having worked with them for a number of years I have seen the company go from strength to strength especially developing their new territory in exporting capabilities. Their new premises were an ideal location to host the Embassy staff from around the world to showcase the competence of Worcestershire businesses and we were very grateful for their hospitality.” If your company would like to host a visit let us know.

NEW TO EXPORTING – MAKE SURE YOU EXPLORE YOUR GROWTH POTENTIAL Are you ready to grow? Are you looking for ways to develop your business? Have you ever considered export? Incubate for Export could be for you. Successfully piloted earlier in the year this is a half-day free workshop designed to help you grow your business and explore your potential for doing business overseas. The workshops will be held at:

WorcestersHire Wychavon District Council (Civic Centre), Queen Elizabeth Drive, Pershore, WR10 1PT on Tuesday 4 February 2014, 9.00am - 1.30pm *Please note chargeable onsite parking is available at this venue

HerefordsHire Thorne Widgery, Wyevale Business Park, Wyevale Way, Hereford HR4 7BS on Tuesday 4 March 2014, 9.00am - 1.30pm. The aim of these events is to inspire, energise and enthuse delegates to consider International Trade as an integral part of their business planning and future success. The workshops are suitable for companies

at whatever stage of growth they have reached and specifically designed for those with no previous export experience (the target audience could include entrepreneurs, pre-start, start-up businesses and established SMEs).

did you knoW? Companies are 11% more likely to survive if doing business overseas n 29% of companies trading overseas significantly increase the commercial lifespan of their product or service. n 44% of businesses trading overseas significantly improve their profile or credibility n 44% of companies active abroad report an increase in turnover n Businesses that start exporting grow their productivity by 34% in the first year alone Places onto these workshops free but places are limited and will be subject to eligibility, to register your interest please contact 0121 607 1775 or l.blaj@ or visit www.uktigrowth.eventbrite. com

0845 641 1613 Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 17

017 20/12/13 13:32:06

WISHING CLIENTS AND CHAMBER MEMBERS A HAPPY, HEALTHY AND PROSPEROUS NEW YEAR! There are signs that consumer confidence is returning and a recent survey showed that over half of employers plan to increase their permanent work force over the next twelve months. Kevin Green, Chief Executive of the Recruitment & Employment Confederation commented, “The rise in consumer confidence is also likely to impact on job fluidity as increased opportunities in the jobs market will allow people to take the next step in their career.” An improved job market offering more opportunities for advancement is definitely causing concern to employers who are worried about losing more key employees in the year ahead. Of all the HR challenges, the majority of employers would agree that retaining talent is the number one challenge for 2014. Add that to the current skills shortage and it’s clear that having a carefully planned strategy for attracting and retaining the right people for your business is crucial to your future success.

y Lisa, Di, Sarah and Anthon Kidderminster team: Luke,

Hewett Recruitment have been sourcing the best talent for their clients across the region for over 30 years. Louise Hewett and her senior team of Consultants give free advice and support to all their clients on manpower, succession planning, skills gaps, attrition etc. To book your appointment contact

Worcester Team: Laura, Bea, Harry, Tom, Jennie and Kate

018 BD17.indd 18

January/February 2014

20/12/13 13:32:11


EMERGING ING GT EN ETM AELR TALENT Specialists in attracting and placing talented Permanent, Temporary Specialists attractingteam and placing talented Permanent,Industrial, Temporary Interim andinContract members for Commercial, IT & Technical, Interim and Contract team members for Commercial, Industrial, IT & Technical, Engineering and Executive positions. Engineering andevolving Executive We can meet the needspositions. of your business, helping you recruit the right We can meetfor theyour evolving personalities talentneeds pond.of your business, helping you recruit the right personalities for your talent pond. Contact Hewett on 01562 69090 or 01905 613413 Contact louise@hHewett on 01562 69090 or 01905 613413 louise@h

BD17.indd 19


20/12/13 13:32:12


Area Council Representatives

The Chamber has 2 area councils, one for Herefordshire & one for Worcestershire. Each member represents a sector and feeds back to the Chamber an update on what is happening in their industry, any support they require from the Chamber and their views on local issues. Below is a list of the representatives, the sector they represent and contact details, should you wish to contact them with any specific issues.



chair of herefordshire area council & CONSTRUCTION Stuart Speight, Director, IE Developments Ltd,

chair of worcestershire area council & IT Andrea Borwell-Fox, Director, Borwell Ltd,

ACCOUNTANTS Tom Morgan, Partner, Baker Tilly,

COMMERCIAL PROPERTY Roger Wilkins, Partner, Wilkins Surveyors Ltd,

INSOLVENCY (Herefordshire & Worcestershire) Louise Hookham, Director, Harrisons Business Recovery and Insolvency Ltd, THIRD SECTOR Peter Rowland, Fundraiser, Macmillan Cancer Research, TOURISM Glyn Morgan, Chief Executive, Hereford Cathedral Perpetual Trust, DESIGN/MEDIA Graham Biggs, Director, The Naked Creative, EDUCATION Robert Sparks, Employer Engagement Manager, Herefordshire and Ludlow College, IT/COMMERCIAL PROPERTY William Lyons, Director, V8 Media / Kingchip Properties Ltd, BANKING Mark Smith, Relationship Director, Lloyds TSB Bank Plc, LEGAL Colin Gordon, Partner, Gordon Lutton Solicitors, TRAINING Rachel Carr, Director, Business Checkmate,

020 BD17.indd 20

WORKFORCE REPORT 2013 In association with Hewett Recruitment

To provide a broader understanding of the labour market within Herefordshire and Worcestershire, the Chamber of Commerce have compiled a pay and benefits survey in association with Hewett Recruitment. It is the first collaborative report by a local Chamber working with a professional recruiter and the aim is to use the feedback to guide an open discussion on the big questions facing Herefordshire and Worcestershire employers today, such as; does the labour market in Herefordshire and Worcestershire have the skills to fill the positions available, how do pay rates compare with the wider region and to examine the issues facing our businesses today. 114 local businesses replied to the survey and from the results we can see that the top three critical issues facing businesses are: training/skills, pay pressures and recruitment.

EDUCATION Professor Geoffrey Elliot, Professor University of Worcester,

With industry growth set to continue in 2014, a low supply of skilled staff could present challenges. Competitive pay rates will be required.

MANUFACTURING Jim McBride, Director, LESK Engineering Group Ltd,

To see a copy of the full report contact the policy team on 0845 641 1641 or

TOURISM Chris Everall, Business Development Manager, Avoncroft Museum, BANKING Darren Morris, Senior International Commercial Manager, HSBC, WEALTH MANAGEMENT Lauren Tunnicliffe, Head of External Relations, English Mutual Ltd, DESIGN & PRINT Mike Lapac, Director, Universal Display,

Local area pay rates are similar to regional rates. Employers have recognised the additional skills offered by maintenance trades and have kept wages competitive.

Quarterly Economic Survey iPad Prize Winner Each quarter, over 5,000 businesses across the country participate in the Quarterly Economic Survey and the results are closely watched by policy makers such as the Treasury, Bank of England and the Office of Budget Responsibility. This quarter as an incentive to get involved, the Herefordshire and Worcestershire Chamber of Commerce offered participants the chance to win a brand new iPad just for taking part. We drew a winner at random and we can announce that the lucky winner was Pascal Testeil, Managing Director at Southco Manufacturing Ltd. Congratulations! The QES feeds into the British Chambers of Commerce national survey which is the largest and most representative independent business survey of its kind in the UK, and is closely watched by policy makers such as the Treasury and the Bank of England, as well as the national media. The more businesses that take part, the more accurate the analysis of the local economy will be, you can also request a copy of the report upon completion.

LEGAL Sally Morris, Head of Employment Division, mfg Solicitors LLP,

If you have anything you wish to be raised at the Area Council please contact President Jim McBride on, Mike Ashton, Chief Executive, your sector representative (detailed above) or Head of PR & Policy, Kelly Key, with any issues, concerns or points you would like raised on your behalf.

Pascal Testeil, Managing Director at Southco Manufacturing Ltd, receiving his iPad from Mike Ashton, Chief Executive of Herefordshire and Worcestershire Chamber of Commerce.

January/February 2014

20/12/13 13:32:13

BUSINESSNEWS Karndean Designflooring, Opus WP411 Niveus featuring Newark Mussel and Pumice from Mereway’s ‘Cucina Colore Collection’

INSPIRATIONAL ENERGY SAVING AND WASTE BUSTING CONFERENCE FOR BUSINESS KARNDEAN DESIGNFLOORING ANNOUNCES PARTNERSHIP WITH MEREWAY KITCHENS The UK’s market leader in luxury vinyl flooring Karndean Designflooring is joining forces with British kitchen manufacturer Mereway Kitchens, as part of ambitious growth plans to extend its reach in the kitchen and bathroom trade.

To accommodate the market, Karndean has introduced dedicated retail display stands to support the kitchen and bathroom trade with a product portfolio that includes Knight Tile Wood and Stones, Opus Wood and Stones and Van Gogh Woods.

The partnership will see Karndean Designflooring become a supply partner to Mereway Kitchens under its Premium Partner Programme, giving Mereway’s independent kitchen dealers access to the Karndean portfolio for the first time.

And for retailers looking to further enhance their showroom, there’s a sophisticated carousel swatch presentation unit with 18 shade cards containing Karndean’s complete product range.

‘CONVERTING ITS FINANCIAL SYSTEMS’ New Academy Bishop Perowne Church of England College in Worcester had many changes to make when it converted in May 2012. One of its requirements was an updated and expanded financial software package that would meet its new needs.

Keynote speakers at the conference will include the head of Sustainability at the London 2012 Olympic Games, the Manufacturing Advisory Service and Thomas Vale Construction and industry experts will be on hand to provide help and support on reducing energy consumption and use of raw materials...and there will also be help on finding the funding to do it! The Marches Environmental Technologies Network (metnet) will also have an exhibition area which will allow excellent networking opportunities for businesses and resource efficiency professionals. The Resource Efficient Worcestershire programme has already helped more than 80 businesses save on average £9,000 and 40 tonnes of CO2 per year and provides businesses with free resource efficiency assessments, grants and a forum. To book visit REW-Conference or for more information call 01905 765519

This conference is brought to you by Worcestershire Business Central in partnership with Herefordshire and Worcestershire Chamber of Commerce and metnet. It is part funded by the European Regional Development Fund

All converter Academies require new financial software and Bishop Perowne needed to meet the needs of all its departments’ expenses, budgeting and all other costings for the school which has 881 pupils. Bishop Perowne selected Worcester based software specialists Hoge 100 from a tender process. With features and price the main criteria, Mike Bettridge narrowed the options down to Hoge 100’s Access software because of its ability to fully support the

Worcestershire businesses that want to save money and energy should look no further than the Resource Efficient Worcestershire Conference taking place on Tuesday 28 January 2014 at Worcestershire Cricket Club.

functions the Academy needed without costing the earth.

ERESPONSE RECRUITMENT NAMED WITHIN SUNDAY TIMES FAST TRACK 100 eResponse Recruitment recently reached no.65 in the Sunday Times Fast Track 100. It almost goes without saying that to be showcased alongside some big brands and entrepreneurs has put the icing on the cake for what has been an exceptional years for eResponse. The debut in this year’s league table comes only weeks after they collected the Herefordshire and Worcestershire Chamber of Commerce Growth Business of the Year award.

2013 has also seen them celebrating their 10th anniversary. During what has been amazing decade, eResponse has grown to employ a team of 40, built a 500-strong client base and now helps over 6,000 people each year be placed into temporary or permanent jobs – with thousands more achieving across their accredited training academies in Redditch, Worcester and Kidderminster.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 21

021 20/12/13 13:32:19


NEW ERA DAWNS FOR WORKERS’ HEALTH Some of the biggest changes in the NHS’s history took place in 2013, raising questions around the future of treatment and care provision in the UK and causing a shift in how people will access healthcare in the future. From rising dental price bands, to growing waiting lists for surgical procedures such as cataracts and knee replacements, the signs of change are already clear. As the NHS takes a step closer to its deadline of saving £20 billion by 2015, further shifts in service provision are likely to become apparent. For employers, this could spell an increase in staff sickness absence, as employees requiring ‘non-urgent’ procedures face a longer wait for treatment.

CHAMBER HR WEBSITE RE-LAUNCHED Qdos Consulting, the providers of ChamberHR, a human resource advice line and website available exclusively to Chamber of Commerce members has enhanced the online support available. Chamber members are now able to access a new online human resource document library with access to over 400 improved and enhanced documents, policies, letters and template forms. For those members who also have access to the Chamber Health and Safety service, the service has also been enhanced to include over 150 new template documents, policies and forms as well as a new ‘Getting Started with Health and Safety’ section.

The ChamberHR and health and safety service is provided by Qdos Consulting, employment law, health and safety, tax and VAT specialists. In August, Qdos also launched ChamberHRPlus which provides members with access to an enhanced level of cover and bespoke support. As part of the re-launch we are offering Chamber members a discount of 15% on all HR and Health & safety products. To take advantage of the offer contact your account manager on 0845 641 1641.

In 2012, Westfield Health launched Hospital Treatment Insurance (HTI), creating a new market in the health insurance sector in a bid to help employers tackle the issues facing businesses as the NHS continues to evolve. The product allows staff to avoid lengthy NHS waiting lists to receive ‘non-urgent’ treatment sooner. Combined with Westfield’s health cash plans, staff can also access pre and post-operative care such as physiotherapy and private consultations without worrying about the cost. Hospital Treatment Insurance is available to all members of Herefordshire and Worcestershire Chamber of Commerce with five or more employees, either as a standalone product or, for more comprehensive cover, it can be used in conjunction with Westfield’s Chamber Primary Health Plan. For more information about the Chamber Plan, visit

HEREFORDSHIRE AND WORCESTERSHIRE CHAMBER OF COMMERCE TO LAUNCH NEW WEBSITE Herefordshire and Worcestershire Chamber of Commerce are in the process of building a brand new website with a fresh new look and several improvements from the current one including a brand new Members Directory. It will be much easier to navigate and will include everything you need to know about the Chamber and the services it offers.

022 BD17.indd 22

The marketing team have been able to adapt the new site to make it more user friendly with the help of feedback from Chamber members. The new members directory will be much easier to use, with the help of the new search tools you can refine your search to the type of business, business sector and location. You will also have the option of only showing businesses offering Chamber Member

discounts on products and services. Design is underway and the new website is due to be launched in the spring, however, if you would like to find out about advertising on the new website you can contact the Chamber for details today on 0845 641 1641

January/February 2014

20/12/13 13:32:20



Escape from the hustle and bustle of everyday life to a holiday home that’s right on your doorstep but feels like a million miles away!


The glorious countryside of Herefordshire offers a relaxing pace of life with riverside villages, traditional country inns, ancient woodlands and market towns. Beautiful walks are plentiful, dotted with historic buildings and tea shops.

The New Year is upon us and with people thinking of resolutions for the months ahead we would like to draw attention to how you can help those around you and also save yourself tax!


Among this wonderful rural setting are two family owned holiday parks each quietly located on the edge of a village - Pearl Lake in Shobdon and Arrow Bank in Eardisland – which offer a holiday home lifestyle that is the perfect antidote to a busy schedule. Meet up with friends at weekends, enjoy a round of golf, a spot of fishing, or maybe a relaxing game of bowls followed by a meal at a country pub, then return to your luxury holiday home and let the stress of everyday life just ebb away. At both Pearl Lake and Arrow Bank we take care of everything for you so that you can do the things you enjoy during your stay. Spend quality time with your family, make new friends and enjoy a lifetime of holidays. Self-catering holidays are available, why not dip your toe in the water and give it a try one weekend. Tourers also welcome. Come and see us, you will be very welcome.


2014 is the 30th anniversary of St Michael’s Hospice. Annually the Hospice needs to raise over £4million as just 10% of St Michael’s funding comes from the NHS. As a local charity, supported by over 870 volunteers, every penny donated goes that bit further and stays in the community, directly benefitting your family, friends and neighbours, when they need it most. Many people are unaware that Payroll Giving is the most tax efficient way of donating to charity. For taxpayers on rates of income tax 40% or above, donating £20 from gross pay only costs just £12 from net pay taken home - much less than a quality bottle of wine! Unlike Gift Aid, the charity receives the full gross amount of the donation on the same basis the firms’ employees are paid, usually monthly. Payroll Giving helps spread a donation over a period of time, making giving more affordable for the individual. If you think your tax could be better spent & want to help people locally, sign up to St Michael’s Hospice Payroll Giving (http:// There is an added benefit for companies where 1%, or more, of their staff are enrolled for Payroll Giving, as companies can use the Payroll Giving Quality Awards on their company literature and website, regardless of the size of the staff donation. If local businesses could help increase employee participation from just 4% currently, to 10% of UK employees, charities would receive an additional £300 million per annum.

r(OLIDAY(OMES&OR3ALEr Pearl Lake Country Holiday park

Arrow Bank Country Holiday park





Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 23

Businesses can help support their staff and promote their own business, by match funding staff efforts to raise money for us; holding an event themselves; donating surplus goods or even better choosing us as their Charity of the Year for 2014. If you would like to discuss how you can help St Michael’s Hospice please contact our Partnership Development Manager, Elizabeth Morawiecka ACA on emorawiecka@ or call 01432 851000.

St Michael’s Hospice is a registered charity, number 511179

023 20/12/13 13:32:22

Persuades the MD. Carries the Board. Persuadesthe theMD. MD.Carries Carriesthe theBoard. Board. Persuades The Auris Touring Sports. From 85 g/km The Auris Touring Sports. From g/km The Auris Touring Sports. From 8585 g/km CO2DQGXSWRPSJZLWKURRPIRUɬYH CO CO 2DQGXSWRPSJZLWKURRPIRUɬ YH 2DQGXSWRPSJZLWKURRPIRUɬ YH DQGDOOWKHɭLSFKDUWV\RXȃOOHYHUQHHG DQGDOOWKHɭ LSFKDUWV\RXȃOOHYHUQHHG DQGDOOWKHɭ LSFKDUWV\RXȃOOHYHUQHHG

Auris Hybrid Touring Sports from Auris Hybrid Touring Sports from Auris Hybrid Touring Sports * from just £219+VAT per month * * just £219+VAT per month just £219+VAT per month EXVLQHVVXVHUVRQO\



Built in Built Built in in

Britain Britain Britain



Class-leading g/km CO – –Class-leading 8585 g/km CO 2 +\EULG,FRQ






Westlands Motor Group Westlands Motor Group Westlands Motor Group %UHWWHOO/DQH$PEOHFRWH6WRXUEULGJH'<%3 %UHWWHOO/DQH$PEOHFRWH6WRXUEULGJH'<%3 %UHWWHOO/DQH$PEOHFRWH6WRXUEULGJH'<%3 Tel: 01384 670323 Tel: 01384 670323 Tel: 01384 670323



BD17.indd 24

20/12/13 13:32:29


)LQ 35 35 &R &R UH UH



New New Toyota NewToyota Toyota


Tough Tough jobs. Big loads. Sorted. Toughjobs. jobs.Big Bigloads. loads.Sorted. Sorted. All just All new PROACE from just Allnew newPROACE PROACEfrom from just * £237+VAT per month £237+VAT £237+VATper permonth month* * (business users only) (business users only) (business users only)

– Up to 7m3 loadspace 3 loadspace 3 loadspace – Up toto 7m – Up 7m ǿ5HɬQHGZHOOHTXLSSHGFDELQ ǿ5 QHGZHOOHTXLSSHGFDELQ ǿHɬ 5Hɬ QHGZHOOHTXLSSHGFDELQ – Bluetooth®$%6DQG96&DVVWDQGDUG ®$%6DQG96&DVVWDQGDUG ®$%6DQG96&DVVWDQGDUG – Bluetooth – Bluetooth



Tel: 01384 670323 Tel: 01384 670323 Tel: 01384 670323



BD17.indd 25

20/12/13 13:32:31


NETWORKING CALENDAR JANUARY - MARCH 2014 JANUARY Malvern Networking Breakfast Thursday 16 January 7.30am-9.30am Abbey Hotel, Abbey Road, Malvern, WR14 3ET Networking breakfasts are an excellent way of raising your profile, making new business contacts and hearing best practice from fellow Chamber members. Speaking at this event is Sally Palethorpe from Inspired Partners. £15.00+VAT Members £30.00+VAT Non-members Maximise Your Membership Event in association with ISO Quality Services Ltd Friday 17 January 9.30am-11.30am Quality Suite, Oak House, Everoak Industrial Park, Bromyard Road, Worcester, WR2 5HP This event offers new and existing members the opportunity to meet the Chamber team and find out some of the many ways to make the most of their membership, including how to network effectively. FREE EVENT Worcester Networking Breakfast Thursday 23 January 7.30am-9.30am Worcestershire County Cricket Club, County Ground, New Road, Worcester WR2 4QQ Networking breakfasts are an excellent way of raising your profile, making new business contacts and hearing best practice from fellow Chamber members. Speaking at this event Colin Foxall from Nexus Creative. £15.00+VAT Members, £30.00+VAT Non-members Hereford Curry Club in association with Harrisons Business Recovery and Insolvency Ltd Friday 24 January 12.30pm-2.30pm Champagne Signature Bar and Restaurant, Pomona Place, Hereford HR4 0EF The Curry Club offers businesses the chance to network and enjoy a delicious Indian buffet over lunchtime! £14.50 inc VAT Members and Non-members Herefordshire Women’s Business Forum in association with Thorne Widgery Accountancy Tuesday 28 January 9.30am-11.30am Thorne Widgery, 2 Wyevale Business Park, Kings Acre, Hereford HR4 7BS Our first event was a fantastic success with more than 35 attendees and a very informative talk from Andy Edwards of Thorne Widgery and Amanda Chadwick from Peninsula. We are delighted to follow this launch with a second event at the new Thorne Widgery offices and are looking forward to welcoming and encouraging more networking amongst Herefordshire business people. £15.00+VAT Members, £30.00+VAT Non-members Worcestershire Works Well Breakfast Meeting Wednesday 29 January 7.30am -9.30am Abbey Hotel & Country Club, Redditch, B98 9BJ Businesses in Bromsgrove and Redditch only. FREE EVENT FEBRUARY HR Forum Redditch Thursday 4 February 11.30am-2.00pm Southcrest Manor Hotel, Pool Bank, Redditch Run in association with Hewett Recruitment, the HR Forum will have presentations from Michelle Chamberlain from Thursfields and Sally Palethorpe from Inspired Partners. £22.50+VAT Members, £30.00+VAT Non-members


Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 26

HR Forum Redditch Thursday 4 February 11.30am-2.00pm Southcrest Manor Hotel, Pool Bank, Redditch Run in association with Hewett Recruitment, the HR Forum will have presentations from Michelle Chamberlain from Thursfields and Sally Palethorpe from Inspired Partners. £22.50+VAT Members, £30.00+VAT Non-members Women’s Business Forum Thursday 6 February 9.30am – 12.00pm St Andrews Hotel, Droitwich, Worcester WR4 9FB Come join us again for our next Women’s Business Forum; the forum aims to meet the needs of women at all stages of their business development, providing expert advice, inspirational speakers and innovative learning that will support you to build those all important business relationships. Our speakers at this event will be Lauren Alekna from Legends Hair and Beauty and Dr Sarah Stevens from St Andrews Hotel. £17.50+VAT Members £35.00+VAT Non-Members Hereford Networking Breakfast Wednesday 12 February 7.30am-9.30am Burghill Valley Golf Club, Tillington Road, Burghill, HR4 7RW Networking breakfasts are an excellent way of raising your profile, making new business contacts and hearing best practice from fellow Chamber members. £15.00+VAT Members £30.00+VAT Non-members Ross on Wye Business Breakfast in association with Harrison Clark Rickerby’s Thursday 27 February 7.30am-9.30am Penyard House, Weston Under Penyard, Ross-on-Wye, HR9 7YH Another in our series of sponsored events, this breakfast will give attendees opportunity to hear about a range of support available to businesses. FREE EVENT MARCH Worcester Networking Breakfast Thursday 6 March 7.30am-9.30am Worcestershire County Cricket Club, County Ground, New Road, Worcester WR2 4QQ Networking breakfasts are an excellent way of raising your profile, making new business contacts and hearing best practice from fellow Chamber members. Speaking at this event is Duncan Sutcliffe from Sutcliffe Insurance. £15.00+VAT Members, £30.00+VAT Non-members HR Forum Worcester Thursday 13 March 11.30am-2.00pm Worcestershire County Cricket Club, County Ground, New Road, Worcester WR2 4QQ Run in association with Hewett Recruitment, the HR Forum is aimed at HR Representatives from businesses with over 20 employees. A confidential forum designed to allow you to share best practice and seek advice and support from peers in an open and supportive environment. £22.50+VAT Members, £30.00+VAT Non-members Pershore Networking Breakfast Wednesday 12 March 7.30am-9.30am In association with Wychavon District Council. Civic Centre, Queen Elizabeth Drive, Pershore WR10 1PT FREE to Members £15.00+VAT Non-members Powered Growth Forum Wednesday 19 March 4.00pm - 6.00pm Three Counties Hotel, Belmont Road, Hereford HR2 7BP This Forum has been developed by the Chamber to take their growth to the next level. FREE to Members £15.00+VAT Non-members

January/February 2014

20/12/13 13:32:33

WORCESTER’S VICTORIAN CHRISTMAS FAYRE BOOK YOUR STAND FOR CHAMBER EXPO The next Expo takes place on Wednesday 5 March 2014 at the Three Counties Showground in Malvern. The event, which is free to attend will be a great opportunity for businesses to network and gain crucial business contacts, as well as promote their company and raise their profile within the community.

The exhibition, one of the Chamber’s most popular, is great for businesses to promote products and services, engage with business contacts, generate sales, discover new suppliers and attend free informative seminars. Over 1000 visitors are expected to attend the event, with over 150 exhibitors from many different business sectors. Watercooler World will be sponsoring the event and will be providing an assortment of free refreshments. The water they supply comes from natural springs and is carefully selected by experts and stringently tested before being extracted by environmentally friendly methods. Michael Williams, Director, Water Cooler World said: “I am absolutely delighted to be sponsoring the Herefordshire & Worcestershire Chamber Expo at the Three Counties Showground in March. WaterCooler World will be providing a range of drinks including Cappuccino, Café Latte, Espresso, Tea, Chocolate and a crowd favourite Chocomilk. There will also be coolers providing pure natural water to refresh you and keep you hydrated as you tour the show.”

For the first time Herefordshire and Worcestershire Chamber of Commerce organised the Worcester Victorian Christmas Fayre and the streets of Worcester City Centre were filled with the harmonious sounds and enticing scents of Christmas. Hailed as the most prestigious Victorian themed street market in the Midlands, the next one is set to be even bigger and better than before. The Fayre will take place from 27th to 30th November 2014, so save the date and support local businesses whilst enjoying all the fun of the fayre!

Other sponsorship opportunities are still available if you are interested to find out more please contact the Chamber. To book your stand simply download and complete the booking form from

For more information call the Chamber Team on 0845 641 1641 or email

REDDITCH HR FORUM IN ASSOCIATION WITH HEWETT RECRUITMENT At Southcrest Manor Hotel on Tuesday 26 November 2013, HR specialists from around the region attended the Redditch HR Forum, run in association with Hewett Recruitment. The Forums are designed to provide an exclusive and confidential environment to share ideas and best practice whilst spending time with fellow HR specialists. They cover a variety of interesting and relevant topics, any new approaches and practices and changes to HR legislation as they occur. Speaking at the event was Lisa Kemp, Associate Solicitor from mfg Solicitors, the topic was The Modern Workplace and covered a number of new and proposed

family friendly workplace rights. Jo Watkins, Hewett Recruitment said: “These forums provide a great opportunity for Human Resources professionals to meet with likeminded individuals and discuss some of the current challenges facing HR. Topics are chosen by the members ensuring relevance and generating interest. The ‘legal eagles Q&A’ always proves very popular, with attendees able to share their experiences and gain useful free advice.” Are you a HR M anager or Professional? Do you work in a business with more than 20 employees? The Chamber can now provide confirmation of attendance to the HR Forum, which you can use towards your

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 27

CIPD CPD portfolio. There are several HR Forums held throughout the year, the next one will be on Wednesday 15 January at Burghill Valley Golf Club, Herefordshire, and Tuesday 4 february at Southcrest Manor Hotel, Redditch.

027 20/12/13 13:32:46


Improving the battle against business crime “Initially, we set out to find out what businesses thought about the way the police dealt with crimes against them and those responses have informed the strategy which is now being finalised.” That research included many meetings with individual business people as well as with many business organisations, including the Herefordshire & Worcestershire Chamber of Commerce. Bill said: “What came over during those meetings is that business crime is a major concern but that business people did not feel confident that the police were taking it seriously enough or tackling it effectively.

Bill Longmore West Mercia Police and Crime Commissioner

When Bill Longmore became West Mercia’s first Police and Crime Commissioner in 2012, he faced many pressing priorities and tackling business crime was one of the biggest.

“It is a major issue but too many businesses felt that it was not worth reporting incidents to the police and we had to address that. “The challenge for the police is to better engage with the business community and to give them a feeling of confidence that their concerns about the likes of retail crime and cyber crime will be taken seriously and that their complaints will not disappear into a black hole.” The strategy centres on how best different organisations, from councils to the private sector, can best work together, pooling their resources and expertise. Bill said: “The important thing for me is to stress that the police cannot tackle this problem alone.

Mr Longmore sensed very quickly that businesses had lost confidence in the ability, and willingness, of the police to effectively tackle the offences that were hitting companies hard, from burglaries to cyber crime. It was something he knew about because he has seen life on both sides of the fence, having been both a police officer and a businessman; he was a Director of a successful timber business. The result of his concerns was a decision to prepare a strategy to address business crime across the West Mercia and Warwickshire forces, supported by the work of his deputy Barrie Sheldon, himself a former detective, and serving officer Graeme Pallister, a superintendent. Bill said: “When I was elected to the post of Police and Crime Commissioner, tackling business crime was one of my big priorities.

“Other stakeholders have to play their part in tacking business crime and all have to be accountable. “The meetings we have held over the months have been vital to form new partnerships which will enable us to improve the way we work with less money than before. “A great deal of co-operation is already taking place and I am confident that this will help in areas where peoples’ needs are greatest and that includes tackling business crime. “We cannot put business crime in a category of its own. The police sometimes have a tendency to think in silos and we cannot allow that to happen. Business crime is part of a bigger picture.”

This saw the introduction of 82 safer neighbourhood teams supported by teams of response and specialist police officers, police staff and special constables, tackling a wide range of serious crime and quality of life, including business crime. Important elements of these changes included the extension of powers and hours worked by PCSOs and the introduction of new mobile technology, allowing officers to remain out within the community for longer. Bill said: “During my time in office, I have met and listened to many people to learn about their concerns and expectations. It’s because of this I am confident that this plan gets right to the heart of what matters to them having a safer place in which to live, work and travel.” Encouraging the approach was the news that crime has continued to fall in West Mercia – between 1 April and 30 September 2013, overall recorded crime reduced by 7.7 per cent with 2,484 fewer crimes recorded (29,583 compared to 32,067), compared to the same period last year. The reduction in crime figures continued the downward trend recorded during the first three months of the year (April – June) when crime in West Mercia decreased by 6.4% compared to the same three month period in 2012. A total of 85.7% of the victims in the area said they were satisfied with the service they had received from the police, compared to 85.4% for the same period last year. Bill said: “This is good news for local communities across West Mercia. It proves that cutting crime remains the force’s focus despite the significant funding challenges we face. “However, we must not become complacent. I know that there is still a lot of work to do in instilling confidence in local policing, especially in our more rural areas. I will continue to work closely with the Chief Constable and a key part of that is the strategies we are drawing up to help us tackle rural and business crime.”

To sharpen the focus generally, a new policing model was introduced across the West Mercia area in October 2013.

The meetings we have held over the months have been vital to form new partnerships which will enable us to improve the way we work with less money than before. A great deal of co-operation is already taking place and I am confident that this will help in areas where peoples’ needs are greatest and that includes tackling business crime. 028

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 28

January/February 2014

20/12/13 13:32:46


Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 29

029 20/12/13 13:32:47


A guide to staying one step ahead of the criminals Crimes against business can be costly and disruptive but taking sensible precautions can head off many of the problems before they occur. Here, BD looks at some of the threats and what you can do to protect your business against them. Winning the battle against cyber crime Every day, there are attacks on UK companies targeted at money, IT equipment, IT-based services and information in the form of client lists, customer databases, financial details, pricing information, product designs and manufacturing processes.

Who could pose a threat to these assets? • Current or former employees, or people you do business with, acting by accident, through negligence or with malicious intent. • Criminals. Out to steal from you, compromise your information or disrupt your business. • Business competitors wanting to gain an economic advantage.

What form could the threat take? • Theft or unauthorised access of computers, laptops, tablets, mobiles. • Remote attack on your IT systems or website. • Attacks to information held in third party systems e.g. hosted services or company bank account. • Gaining access to information through your staff.

How to combat the problem • Have you put in place the right security controls? Do your staff know their responsibilities? • Assess the level of password protection required to access your equipment. • Decide whether or not you need to make an investment, or seek expert advice, to get the right security controls in place. You could seek advice from accredited security consultants, internet and managed service providers or your web designer if they have the capability. • Install anti-virus solutions on all systems, and keep software and web browsers up to date. Consider restricting access to inappropriate websites to lessen the risk. • Increase protection of your networks, including wireless networks, through firewalls, proxies, access lists and other measures. • Restrict staff and third-party access to IT equipment, systems and information to the minimum required. Keep items physically secure to prevent unauthorised access. • When it comes to home and mobile working, including use of personal devices for work, ensure 030 BD17.indd 30

that sensitive data is encrypted when stored or transmitted online so that it can only be accessed by authorised users. • Restrict the use of removable media such as USB drives, CDs, DVDs and secure digital cards, and protect data stored on such media. Source HM Government

Ransom ware a growing concern A senior detective is urging people to step up their computer security to prevent cyber criminals blocking files before issuing a ransom demand for their release. Detective Chief Inspector Paul Williamson, head of Warwickshire and West Mercia Police cyber crime unit, says extortionists using “ransomware” called

CryptoLocker are targeting personal computers using a Microsoft Windows operating system to make changes which only they can reverse of payment of several hundred pounds. The malicious CryptoLocker software is not a virus and gets into computers usually via an email attachment. Most victims lack up to date security and anti-virus protection on their computers. After blocking all data, a message flashes up on screen saying that personal files have been encrypted with a deadline to pay £200 to have them released. DCI Williamson said: “It’s ill-advised to pay this ransom because there is no guarantee they’ll send you the key and if they do, they know you are susceptible to blackmail and they may strike again. Making payment will only encourage them to carry on. If no-one pays they will stop the practice.” He suggested precautions including: • Back up your files. • Create files in the Cloud and upload photos to online accounts like Flickr or Picasa. • Switch to a spam and virus-filtered email service. • Don’t go to online porn sites, which are often the source of malware downloads. Take care when clicking on adverts; never open Twitter links and attachments from people you don’t know or trust.

January/February 2014

20/12/13 13:33:02

coverfeature • Make sure your operating system is up-to-date with the latest security. • If you do accidentally download a suspect attachment, it is likely to take some time for the encryption to take place. If you immediately run an anti-virus programme, it could destroy the CryptoLocker before all files have been encrypted. However, you will permanently lose affected files.

Online shopping fraud A senior police officer is urging people across the West Mercia Police and Warwickshire Police areas to be on their guard against internet shopping scams. The warning has been issued by the detective in charge of the Economic Crime Unit covering both West Mercia – made up of Herefordshire, Shropshire, Telford & Wrekin and Worcestershire - and the neighbouring Warwickshire force. Detective Inspector Mark Glazzard said: “Online shopping and auction sites are regularly the most reported category of fraud to our two forces in recent months. I don’t want to be alarmist but it is important people are aware of what’s happening and take all possible precautions to safeguard their interests.” DI Glazzard said online shoppers were best advised to choose reputable and well-established shopping sites. Further advice is available from the www. website, as well as the police websites fraud-and-identity-theft or www.warwickshire.police. uk/crimeprevention/businesscp/index

Police issue identity fraud warning DCI Williamson is also warning people to shred or destroy paperwork containing personal or financial details before throwing it out. His comments following a series of identity frauds in Humberside where the victim’s identification details

were used by criminals to obtain telecommunications products. He said people should follow some simple measures, including:• Don’t throw away anything with your name, address or financial details on it without shredding it first. • If you receive an unsolicited phone call or email asking for your security details, never reveal your details or account numbers. • If you are concerned about the source of a call, ask the caller to give you a main switchboard number for you to call them back on. Alternatively, hang up and call back on a legitimate phone number printed for the organisation.

Protecting your building Measures to protect business premises are straightforward in the majority of cases. Practical steps business include; • Installing quality CCTV and alarm systems so that premises are properly watched even when staff are not on site. Many systems can link to the police or specialist security companies that operate round-the-clock • Developing and maintaining robust cash handling procedures which ensure that criminals cannot gain access to money stored on the premises or being transported to the bank • Developing and maintaining clear crime prevention policies and procedures and ensuring that staff members are trained in their application. • Keep computers and other valuables safe and secure, and out of sight wherever possible. Some businesses use shutters at night, although advice should be sought from the local council’s planning officers before they are installed to make sure they do not fall foul of local planning policies

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 31

• Find ways to design out crime; does your site have shadows in which criminals can hide, would improved fencing make the site more secure, do staff feel safe when moving around the site, are there blindspots which allow intruders to gain access to the building? All such weaknesses should be corrected.

Further information is available at or by phoning 0300 123 2040

HM Government Cyber security guidance for businesses at: publications/cyber-risk-management-aboard-level-responsibility

Information on the government’s UK Cyber Security Strategy and programme at: keeping-the-uk-safe-in-cyberspace

031 20/12/13 13:33:03

Your local specialist in business motoring. New Year, new car!


From ÂŁ311.99+VAT per month

Whatever your business motoring needs, we can help! Call Mike Hogarth today on: 07785 615 683 Email Mike Hogarth: Any make, any model!

Ask about the servicing offers available on your fleet. BD17.indd 32 270x210 DPS Clr_KS.indd 1-2 HIL463 Contracts

20/12/13 13:33:06


Mercedes E Class E220 CDi SE

Fiat 500 1.2 Colour Therapy 3 dr

Nissan Juke 1.5 dci Visia

Kia Rio 1.1 CRDi Air EcoDynamics

Ford Ka Zetec 102 69ps

From £335.99+VAT per month

From £110.99+VAT per month

From £133.99+VAT per month

From £137.99+VAT per month

From £138.99+VAT per month

Citroen L1 Diesel 1.6HDi 625kg Enterprise 75ps

Ford Fiesta Zetec 1.0T Ecoboost 100ps 5 drs

Citroen Nemo Diesel 1.3 HDi Enterprise

Ford Fiesta Trend Van 15 TDCi

Ford Transit Connect 200 Base SWB 1.6 TDCi

From £140.99+VAT per month

From £141.99+VAT per month

From £146.99+VAT per month

From £166.99+VAT per month

From £174.99+VAT per month

Ford Focus Zetec 1.6 TDCi 115ps 5dr

Ford B Max Zetec 1.5 TDCi 75ps

Kia Sportage Diesel Estate 1.7 CRDi 1 5dr

Ford Transit Custom 270 Base SWB Low Roof 2.2 TDCi 100ps

Ford Mondeo Titanium X Business Edition 2.0 TDCi 140ps 5drs

From £178.99+VAT per month

From £181.99+VAT per month

From £199.99+VAT per month

From £208.99+VAT per month

From £223.99+VAT per month

Ford Transit Custom 270 Limited SWB Low Roof 2.2 TDCi 125 ps

Ford Kuga Zetec 2.0 TDCi 140ps FWD

BMW X1 s Drive 16d SE

Ford S-Max Zetec 2.0 TDCi 140ps

Ford Ranger Double Cab Limited 2.2 TDCi 150ps

From £231.99+VAT per month

From £238.99+VAT per month

From £241.99+VAT per month

From £252.99+VAT per month

From £266.99+VAT per month

For maintained contract offers, please call or email us. All car offers shown here are on variable terms.

KIDDERMINSTER Worcester Road, Kidderminster DY10 1JB

07785 615 683

Email: BD17.indd 33

20/12/13 13:33:07 04/12/2013 12:27


Changes make pension system easier to use Changes to the automatic enrolment pension rules have been announced by the Pensions Minister Steve Webb. The changes will make it easier for future tranches of employers to enrol their workers into a pension scheme. Since the launch of automatic enrolment in October 2012, the Department for Work and Pensions has listened to feedback on how it has worked and what parts of the legislative framework could be improved.

M n B s

Steve Webb said: “Employers and our partners in the pensions and payroll industry have made a major contribution in delivering these landmark reforms since October last year. “Now, one year in, we want to build on this success as medium-sized employers prepare to automatically enrol their staff into a workplace pension. “These changes are aimed at streamlining the system and making it easier for employers to meet their duties.”


The Government received 112 responses to its consultation launched early in 2013 and has now finalised amendments to the regulations.

L t p i a t

These changes include: n alternative definitions of pay reference periods for both assessing jobholder status and determining whether a scheme is a qualifying scheme n the automatic enrolment joining window is extended from one month to six weeks


n the deadline for employers to provide information to individuals on their opt in and joining rights is extended to 6 weeks

T c o a t

n the deadlines for registration and postponement notices fit with the extended joining window the extended deadline for passing worker contributions to a pension scheme applies to all new joiners (including contract joiners) n the opt out notice provisions make clear that schemes can customise notices


n there is greater clarity and consistency concerning the requirements for defined benefit test schemes in relation to the appropriate age, service limits and revaluation that apply in those schemes

E s t o a b

The majority of these changes were implemented as of 1 November 2013 with those on the joining window and registration deadlines due to come into force from 1 April 2014. The Government introduced the initiative to encourage more people to save for retirement.


Starting with the largest firms, employers are required by law to pay into a workplace pension for staff who do not opt out. By May 2015, about 4.3 million people will be saving for their old age.

C a l

The move was prompted by research which showed that 11 million people were not saving enough to achieve the pension income they are likely to want or expect in retirement. Less that one in three in adults contributed to a pension, while people are on average living longer - in the past 25 years, life expectancy at age 65 has increased by five years for men and three years for women Evidence from the Department for Work and Pensions suggests that, once automatically enrolled, less than one-third of people will take the active decision to opt-out. 034 BD17.indd 34

J January/February 2014

20/12/13 13:33:09

Preparing for the auto-enrolment tsunami Many have termed the coming months in the pensions market an auto-enrolment tsunami, as the nation’s SME’s approach their staging date to comply with new workplace pension legislation. Bromsgrove based employee benefit specialists Johnson Fleming take a look at what businesses should be doing to ensure they are not swept away in a tide of administration and unwieldy legislation.

Plan and prepare Larger companies who have already staged have said that they wish they had started their preparation sooner, so a good planning phase is crucial to a projects success. Make sure you involve all relevant stakeholders, and be clear about their roles and responsibilities. Also set clear objectives for what you want the scheme to achieve.

What’s already in place? Take a look at what you already have in place to understand what changes are needed, and the impact of auto-enrolment on your organisation. This should include reviewing any existing scheme arrangements, looking at your own internal processes and also the make – up of your workforce.

Get your scheme right Every business will have different needs from their pension scheme. The type of scheme you choose can best help you meet these needs. This is where using a professional adviser can be of benefit. Not only will they help design your scheme, but will also use the relationships they have in the market to negotiate the best deals for your business.

It’s about process, as much as pensions Critical to the success of auto-enrolment is getting the key administrative processes right. Create a full process map, and look at how the new processes identified integrate with those you

already have. Also take time to test both these processes, and any system you are implementing to help with auto-enrolment, to avoid any nasty surprises.

Look after your people People are the most important part of any business, but often react badly to change. To help with this create a communication strategy that will ensure your employees are well informed. Use the statutory communications but supplement them with things such as posters, e-mail campaigns and maybe even group presentations to ensure the message gets across.

Record everything Once the scheme is up and running you need to keep track of how well it is performing to comply with the Regulator’s requirements. The most important thing you can do is keep a full audit trail of every action that takes place on the scheme, including every communication sent and received. At Johnson Fleming, our Certificate in Pensions Automatic Enrolment (CPAE) qualified staff have staged 37,457* of the nation’s employees, from some of the UK biggest brands. We’ve used this experience to create our ‘Auto-enrolment Checklist’, designed to help smaller companies prepare for auto-enrolment. You can download the checklist from ZZZMRKQVRQIOHPLQJFRPDHFKHFNOLVW or if you wish to discuss your requirements in more detail contact us on 0870 242 8600 *Figures correct as at 1st November 2013

LQIR#MRKQVRQÁHPLQJFRP Johnson Fleming Group Limited is authorised and regulated by the Financial Conduct Authority

BD17.indd 35


Pensions auto-enrolment A new horizon Every employer must designate a qualifying workplace pension scheme, into which it will automatically enrol all of its qualifying workers and make contributions on their behalf. The main choice facing employers is which pension scheme or schemes to use to comply with the new regulations. Employers must start planning and implementing projects now as some providers are turning away companies within 6 months of their staging dates and others may follow. In late 2014 the National Employers Saving Trust (NEST) may be the only option employers have to designate as their scheme. The staging date for companies with 160-249 employees is 1 April 2014, whilst for companies with 90-159 employees the staging date is 1 May 2014. The smaller companies then reach their staging dates form 1 July 2014 onwards. Auto-enrolment will have a wide-ranging impact on costs to the smaller employers. Many may forego the cost of advice to ensure compliance with the legislation, looking to manage and implement the legislation themselves. Unaware and unprepared for the complexities involved, this may not be the most efďŹ cient use within the company of resource and time. Smith & Williamson provide director-led management, guiding employers through the changes needed to ensure their responsibilities and obligations are satisďŹ ed. We have developed a three tiered approach to assist employers, through our basic, bespoke and best practice delivery models. In dialogue with the employer we can agree the appropriate approach for you, which includes consideration of our small schemes offering for employers with less than 50 employees, we can then recommend and implement the scheme as desired. Our clients should feel they have made the right choice, and whether we are providing advice to individuals or corporations this principle must hold true; all our clients should be happy to recommend us. Please see our website for more information:

Peter Maher Director, Financial Services, London 020 7131 4441 peter.maher@

Julia Ridger Director, Financial Services, London 020 7131 4437 julia.ridger@

Bob Brassington Director, Financial Services, Bristol 0117 376 2150 bob.brassington@

By necessity, this brieďŹ ng can only provide a short overview and it is essential to seek professional advice before applying the contents of this article. No responsibility can be taken for any loss arising from action taken or refrained from on the basis of this publication. Details correct at time of writing. Smith & Williamson Financial Services Limited Authorised and regulated by the Financial Conduct Authority.

!!-3,2,!7F3"'2F!-0.-02#i,,!#F#+.*-7## #,#i21F0#1203!230',%90#!-4#07F26 Smith & Williamson 25 Moorgate, London EC2R 6AY BD17.indd 36

020 7131 4000 20/12/13 13:33:11

EB adve




The burden of meeting demands of new pension legislation will create challenges for most, if not all employers. It is our opinion that technology, in particular HR and payroll systems, will play a major part in making auto enrolment work for most employers in Hereford and Worcester. Features such as the interaction of HR and Payroll systems, a diary system for re-enrolment and the ability to flag assessment dates and salary trigger dates in the payroll system will be key features of the systems utilised. Our team of specialist financial planners at English Mutual have been providing financial advice to businesses across the region, to ease the headache of preparing for auto enrolment. What we also deliver is a technology solution which can be used by all employers, irrespective of size, to manage all workplace benefits provided for employees; valued benefits such as pensions, life assurance and private medical schemes whilst also providing all the tools required to ensure compliance with the new pension reforms being introduced in line with their anticipated staging dates.

As the technology can plug into such a wide range of systems and processes, it can both summarise and manage an entire suite of workplace benefits on one single platform. However, the real strength of bringing the management of all workplace benefits together in this way is that the systems have also been designed for employees to use; and all may have access 24/7 from any internet browsing device including smartphones. The system has been designed to enable employees to interact with it and, at specified times, to manage their own workplace benefits within the parameters set by the client.

The English Mutual solution is a web-based system which does not need to be installed on a client’s computer. It is an ‘agnostic’, meaning that there is no need for an employer to change their existing pension or benefits providers; nor is there any need to change the payroll provider or process. The solution is referred to as ‘Middleware’, because it can plug into any payroll system clients may have, any pension scheme or schemes in existence, as well as other benefit programmes an employer may have or may want to have in the future.

English Mutual’s specialist team of financial planners can help your company run the entire process of auto-enrolment and ensure that you comply with the new pension reforms that affect all employers. For further information on how English Mutual can solve your ‘Auto-Enrolment Headache’ call English Mutual on 0845 603 3679 and ask to speak to one of our Employee Benefit Team

Elliott Silk DipPFS Head of Employee Benefits t. +44 (0) 845 603 3675 m. +44 (0) 7956 282958

22 The Tything, Worcester, WR1 1HD English Mutual Limited is an appointed representative of Sanlam Private Wealth UK Limited (which is authorised and regulated by the Financial Conduct Authority). English Mutual Limited and Sanlam Private Wealth UK Limited are both members of the Sanlam Group. Registered office: St. Bartholomew’s House, Lewins Mead, Bristol, BS1 2NH, United Kingdom. Registered in England and Wales 3879955.



0 EB advert dec2013 - HWCC_v2.indd 1 BD17.indd 37

19/12/2013 09:41 20/12/13 13:33:11

Health & Fitness

Corporate & Private Events

Weddings Situated in the picturesque grounds of Malvern College

01684 581 640

To Let Let To

s.EW2EFURBISHED)NDUSTRIAL5NITS New & Refurbished Industrial Units s0LEASANTAND#ONVENIENT,OCATION ● Pleasant and Convenient Location ●

Wilden Industrial Estates Wilden lane, Stourport-on-Severn DY13 9JY Wilden Industrial Estates Wilden lane, Stourport-on-Severn DY13 9JY 038 BD17.indd 38


01299 822731 01299 822731

For enquiries please call the Estate Office:

January/February 2014

20/12/13 13:33:14


ONE STEP BEYOND Dancefest is pleased to be a new member of Herefordshire and Worcestershire Chamber of Commerce and we look forward to meeting fellow members soon. Dancefest is the dance development organisation for Herefordshire and Worcestershire, running a vibrant year-round programme of classes, workshops, projects and performances. Dancefest runs over 35 weekly community classes throughout the two counties for all ages from toddlers to youth dance, to classes for over 55s. They are predominantly contemporary-based but also include street, breakdance, choreography and creative work. Dancefest works independently and collaboratively to create small to large-scale performances, often site-specific and in unusual spaces. Previous performances have taken place at Witley Court in Worcestershire, Goodrich Castle in Herefordshire and Worcester Royal Infirmary as it made its transition to becoming part of the University of Worcester campus. Dancefest also carries out extensive work in schools, colleges and community and arts organisations. To find out more about Dancefest, visit, or contact, 01905 611199.

Thinking of starting a business in 2014? Worcestershire.Business.Central helped over 1,000 businesses, including 50 start-ups in 2013. It has provided 3,000 hours of free business mentoring and ÂŁ40k of finance 0300 123 14 40 Worcestershire.Business.Central is free business support and access to finance bought to you by over 20 partners including the Chamber of Commerce, the County and District Councils and the Local Enterprise Partnership.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 39

039 20/12/13 13:33:17


CELEBRATING TRAINING SUCCESS WITH NEW COLLEGE The Unique Skills People at NEW College have celebrated the achievements of local businesses and employees around the West Midlands in their very own Training and Development Awards. Hosted by Journalist and Presenter Nick Owen, the ceremony took place in a glitzy ceremony at the Holiday Inn, Bromsgrove. Arriving at the ceremony immediately after presenting BBC Midlands Today, Nick Owen hosted the awards and regaled the crowed with stories and anecdotes revolving around his broadcasting career.

The Employer of the Year award went to Kier Partnerships. The award was given in recognition of Kier’s commitment and support in training and employing NEW College students. They have supported all their apprentices by designing work diaries in order to support them. The company has encouraged Apprentices to carry on their studies and many students have gone on to foundation degrees and become site managers. This continued professional development has helped the company to move forward with a loyal workforce of committed people trained according to the values of one of the country’s leading house builders.

to be able to welcome both new partners and some familiar old friends from the local business community. The awards celebrate the success of local companies who recognise the value of workforce development. Up-skilling employees has a significant impact on the effectiveness of businesses, in turn benefiting the local economy. The valuable relationships forged between the College and employers are testament to that fact.” USP deliver business training solutions across the West Midlands. To get in touch call Karen on 01527 578871 or e-mail

NEW College Principal John Callaghan said “This is the sixth year we have held this event and I was delighted

This is the sixth year we have held this event and I was delighted to be able to welcome both new partners and some familiar old friends from the local business community.

040 BD17.indd 40

January/February 2014

20/12/13 13:33:21

Established in 1962, we are committed to providing a service equal to the highest professional standards, whatever your building project.

MSO Awards Success On Friday 29th November Managed Serviced Offices Ltd (MSO) enjoyed a highly successful evening at the Business Centre Association Awards in London. Out of 1,000 applications for just 2 awards, MSO, entering the awards for the first time, were 1 of 3 finalists for the Business Centre of the Year award. Steve Lyons MD, MSO was delighted with the achievement of the Solihull site team, and went on to say: “this is a great acknowledgement of the work done in delivering world class customer service, we will continue to go from strength to strength” MSO’s other Director, Karen Costello even won the ‘best dressed person’ award at the 1920’s styled gala dinner event. MSO also has sites in Dudley, Edgbaston, Slough, Tipton and Solihull and their ambitious growth plans include adding further sites to their portfolio. Steve went on to say: “we work with Arrivista Business Coaching to ensure we properly systemise key areas within the business. This includes a commitment to provide our clients with a fast developing range of exciting additional services”. “Arrivista has us focused on actions which result in a direct improvement in profitability. This builds corporate strength enabling us to invest further in providing world class Managed Offices.

YOU MUST TAKE ACTION! Auto-Enrolment Workplace Pensions

We have offices both in Hereford and Gloucester, but operate without geographical constraints and provide a full and comprehensive service to all our clients on every Project, from Inception to Completion. We have a team of highly motivated, dedicated and professional staff with the skills required to work with a wide range of clients and contractors in both the Public and Private Sectors.

• Quantity Surveyors • Project Management • Design & Build Adams Fletcher & Partners Hereford Office Contact: John Crooks Office 9 The Rural Enterprise Centre Vincent Carey Road, Hereford HRW 6FE Tel: 01432 355432

Gloucester Office Contact: Nick Denman 17 Brunswick Square Gloucester GL1 1UG Tel: 01452 306241


“Effective communication is at the heart of good business practice....”

Opens Doors

For each business owner, responsibility for the implementation of auto-enrolment grows ever closer. You are legally required to take action, failure to do so could result in a range of fines and sanctions. For advice, guidance and support through this unprecedented time of change please contact:

Contact: Simon Higginson Dip PFS Independent Financial Adviser M: 07790 772868; E: AFH Wealth Management is a trading style of AFH Independent Financial Services Limited, which is authorised and regulated by the Financial Conduct Authority. uk/register. Financial Services Register no. 216704. Registered in England and Wales. Company no. 04049180. Registered Office: AFH House, Buntsford Drive, Stoke Heath, Bromsgrove, Worcestershire B60 4JE. AFH Independent Financial Services Limited is a wholly-owned subsidiary of AFH Financial Group Plc (company no: 07638831).

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

Focuses Opinion Broadens Horizons Enhances Reputations

Ope ns Doo rs Fo-

Public Relations & Marketing Communications

Free initial consultation Contact Joy Smith on T: 01562 631466 or email: 041


Worcester racecourse training eVent

Worcester Racecourse staged a two day training event for nursery school teachers, child minders and other young infant employees on Friday 8 and Saturday 9 of November 2013, hosted by the Partnership and Workforce Development department of Children’s Services at Worcestershire City Council. The event was designed to increase knowledge and learning through lead speakers and workshops throughout the day. Workshop topics included; ‘parent’s perspective’, ‘breakdown steps for children’ and ‘relationship based play’. The personal insights from the first speaker of the morning were of particular interest. The speaker was William Stavertt, who is profoundly deaf and spoke movingly about the abuse he sustained in childhood due to his disability. However the message became more positive and emphasised how things have moved on from those days. The ground floor of the Grandstand was used for registration, a marketplace for outside companies to display topic related stands and also a workshop area. The first floor was used as the main hall for the speakers, as well as for breakout groups, and the top floor was used as a hospitality floor for lunch and a further breakout room for workshops. Becky White, organiser of the event said: “We needed a good venue. We never have issues at the Racecourse in terms of organisation and they are always here for us when we need help. The venue is financially viable for us and they always put on a lovely lunch!”

2014 a4 digital BrocHure

Worcestershire is packed full of fantastic venues. The brand new 2014 Conference Worcestershire Brochure represents over 40 venues located across the county and is the largest conference guide ever produced for the county. The new brochure is available in a digital format with a host of country house hotels, sporting venues, purpose built conference centres as well as venues with green credentials. You can download a copy by visiting

Left to right - Angus Hoare, PGA Advanced Golf Professional and Allan Umbers, Owner of Wharton Park Golf & Country Club

WHarton park opens £250,000 golf driVing range Wharton Park Golf & Country Club’s new state-of-the-art driving range and teaching academy has opened after a £250,000 investment from the club’s owners. The floodlit and covered range features unobstructed oversized bays and has been described by the club’s owner as ‘arguably one of the best driving ranges in the West Midlands’. Allan Umbers, Owner of Wharton Park Golf & Country Club said: “I truly believe that the impressive new driving range makes Wharton Park stand out as one of the premier practice facilities in the West Midlands. One of our aims is to make golf

accessible for everyone. With that in mind we will be loaning out golf clubs free of charge to non-golfers who visit the driving range. That means they don’t need to worry about equipment. Even trainers will suffice as we are promoting a relaxed atmosphere where everything is here for anyone who wants to take up golf.”The new driving range also includes a high-tech teaching academy which is headed up by the club’s PGA Advanced Golf Professional, Angus Hoare.

tHings just keep getting Better Since it opened in 2005 Bromsgrove’s Artrix arts centre has gone from strength to strength, now welcoming over 100,000 visitors annually for its programme of over 500 concerts, performances film screenings and exhibitions. One of the secrets of its success in attracting both audiences and top performers has been its continuing investment in infrastructure. Over the past year it has converted its dance studio to a flexible, multi-use studio to provide a platform for acoustic music, experimental theatre and local performers. The recent installation of digital cinema equipment in its main auditorium has allowed it to screen live broadcasts from the National Theatre, and increase ticket sales by over 25% while over the summer it completed a 40k project to install much needed air conditioning for its main auditorium.

Artrix has become a key element of Bromsgrove’s growing evening economy, not only providing a unique service for its local community but also attracting visitors from throughout the region. Continuing investment in its infrastructure, marketing and customer care will cement its place at the heart of Bromsgrove’s business, cultural and social life.


The opportunity to hire spacious and well-equipped rooms at the Chamber’s head office in Blackpole, Worcester. 042

BD17.indd 42

January/February 2014

20/12/13 13:33:30


Visit WorcestersHire aWards for eXcellence Tourism businesses across Worcestershire celebrated their success on Thursday 24 October 2013, as the winners for the Visit Worcestershire Awards for Excellence were announced at Destination Worcestershireâ&#x20AC;&#x2122;s Annual Tourism Conference at Stanbrook Abbey in Callow End. The finalists were judged on their ability to provide an exceptional tourism experience, the quality of the accommodation, excellent customer service as well as outstanding endeavours to serve and promote locally sourced food and drink produce. The Winners and Highly Commended for each category are eligible to enter the national VisitEngland Awards For Excellence. Eckington Manor, who are based in the Vale of Evesham, have a range of high quality facilities including a cookery school, B&B, farm and restaurant walked away with two awards from the ceremony. The Best B&B Award sponsored by Quality in Tourism and Best Tastes of Worcestershire Award sponsored by Worcester College of Technology. Judges said that they were impressed with the quality of their offering and the added extras they provided to customers. The heritage railway, Severn Valley Railway based in Kidderminster fought off tough competition from other local attractions to be presented with the Best Tourism Experience Award sponsored by Textlocal. Judges declared them the winners due to the uniqueness of the attraction, the value for money and how the venue promotes Worcestershire as a visitor destination. The Best Hotel Award sponsored by Sixways Stadium was awarded to the luxury country house hotel near Kidderminster, Brockencote Hall. Judges commented that there was an exceptional overall hotel experience with

Stanbrook Abbey

excellent use of locally sourced food and drink produce and knowledgeable staff that could make educated recommendations of things to see and do. The winner of the Best Self Catering Award sponsored by Quality in Tourism was The Holywell Suite a spacious 2 bedroomed apartment in the totally refurbished Wells House located in the Malvern Hills. Judges said they were impressed by the uniqueness of the facilities and the welcome pack for visitors. Top Barn Activity Centre in Hallow were awarded Best Business Tourism Award sponsored by PSG Events, based on their conference facilities, appearance and their sustainability ethos. The commitment to sustainable tourism within the Worcestershire tourism industry is outstanding and this

loVe Worcester Heritage festiVal

To find out more about the Awards including those businesses who were Highly Commended please visit

emBellisH your WeBsite WitH our tools

Local Events - You can have an updated and interactive feed of events live on your website. You can opt to show events from within 10 miles of a town or show events for the whole of Worcestershire.

There will be self guided themed love tours as well as the opportunity to renew your wedding vows during a special service at Worcester Cathedral. You will also have the opportunity to experience a Living History Weekend at The Commandery.

Sell Local Accommodation - Any business can earn commission by selling local accommodation via your website. This is a great tool to help your visitors find suitable accommodation. event are available in the Love Worcester programme. Please email to receive one.

Please contact for more information.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 43

Pershore Plum Festival was victorious in the Best Festivals & Events Award Sponsored by Events With The Edge due to the uniqueness if the event, the number of visitors it attracts to Worcestershire and the value for money.

Destination Worcestershire are able to offer you the opportunity to enhance your website with various add-onâ&#x20AC;&#x2122;s from our collection of website tools that are integrated within the Visit Worcestershire website.

Visit Worcester City and the surrounding area from Friday 14 February to Sunday 23 February 2014 and you will feel that love is in the air at various historic houses, museums, history centres and at the magnificent Worcester Cathedral, located on the banks of the River Severn.

The event covers over 2000 years of history from Ancient Greeks to World War II with hands on activities, a military drill, craft displays, re-enactments and a Victorian Magic Lantern show. In the walled garden there will be period camps where you will have a chance to see life from other eras and even take part in a 17th Century pike drill and see muskets being fired. In the outer garden there will be military and civilian vehicles plus so much more. Full details of the

was recognised in the Best Sustainable Tourism Award sponsored by Modus Creative. The winner was chosen based on their Green ethos, commitment to reduce carbon emissions, water consumption and energy use and community engagement and presented to the holiday cottages Broadway Manor Cottages.

043 20/12/13 13:33:36


Why a business should recycle ...

It is important for businesses to formulate an effective waste management plan and by using a professional waste management company, items such as cardboard recycling and metal recycling can be collected and then sorted before it is processed and made into other products for sale. The government’s aim is to lower emissions, reduce waste and increase the use of recycled materials through its ‘Waste Strategy’ scheme. Now more than ever is it important for companies to work responsibly when it comes to disposing of cardboard recycling and metal recycling and other business waste. Business waste legislation is being continuously updated and a clear business waste management programm, which supports environmental awareness and which is clearly ethical is essential. Waste can be collected efficiently and regularly and managed in a professional way. By choosing to have

044 BD17.indd 44

your business waste, such as cardboard recycling or metal recycling, along with other waste such as chemical waste or electrical goods removed by a waste recycling company, it will prove more cost-effective.

and entainment. In addition to the staff, community stakeholders such as local councils, buyers and investors will have a positive outlook on a company who have an ethical way of managing waste.

There will be more room available in the work place with less waste to store and this will significantly reduce waste to be taken to landfill. The outcome is obvious. Greenhouse gas emissions will be reduced and company will pay less landfill tax.

Overall, reducing waste in the first place is the most beneficial thing anybody can do to help the environment but even making small changes by buying more recycled office goods or goods that are ethically made, will make a difference to the environment. Buying recycled office goods and packaging wherever possible will not only make your company’s recycling policy more sustainable but will save money.

Where possible, companies need to recycle as much of their waste as possible; if not all. No matter how large or small the company, legislation insists that businesses dispose of their waste in an environmentally friendly way. In fact many companies go much further than legislation states and redesign the entire company policy to make recycling and green disposal their priority, knowing the positive impact this will then have on their business. A positive outcome will also be seen with employees taking more interest and pride in their work if they know their employer takes green issues seriously. This can have positive outcomes for employee recruitment

Although some recycled products are often cheaper than non-recycled, some goods, such as recycled paper, can be more expensive. However, when bought in bulk, costs can be reduced and that is why many companies are joining forces to purchase as a co-operative. This means they can still gain green status but with less financial burden.

January/February 2014

20/12/13 13:33:38

Recycling Legislation 2014 Do you have a green policy that needs our support to meet your objectives and obligations on recycling? Can we help you recycle effectively whilst assisting you to reduce your waste costs? Whilst the law remains unchanged for England and Wales, did you know that Scottish Legislation requires all business premises to have recyclable waste collected separately from general waste! Call us for the facts on this new legislation. We offer waste advice & recycling services on a non-obligatory basis across the United Kingdom. Remember we will never sell you a service you do not need!

Our nationwide service includes:

Recycling Services Waste Consultancy & Advice Waste Disposal Confidential Waste Shredding Clinical Waste Collections Hazardous Waste Collections WEEE Waste Collections Bin Services Skip Services

For more information call

01527 877500 or visit

BD17.indd 45

20/12/13 13:33:38


WOULD YOU LIKE TO WIN MORE NEW BUSINESS? In today’s challenging market companies who are serious about growing need to do everything they can to maintain their competitive edge. Favourable media coverage is worth its weight in gold when it comes to creating brand loyalty and recognition. To the public, a positive mention in an article is far more powerful than an advertisement because editorial - reviews, articles and so on - is seen as more trustworthy. Getting the media to say good things about your products or services is smart marketing.


Whilst many small to medium sized businesses recognise the need to engage in some form of marketing often the variety of courses can appear daunting. There are many qualifications available for professional marketers but often individuals just need to know the basics in some of the key disciplines. In September the Chamber will launch the next PR and Marketing Series to help your business build it’s brand using a variety of cost effective tools.



This workshop is designed to develop practical use of social media, incorporating social media into the marketing mix. Using case studies of successful marketing campaigns and covering a range of tools including blogs, Twitter, Facebook, LinkedIn and YouTube.

Tuesday 10 June 2014


The need to write concise, compelling and, above all, newsworthy press materials is greater than ever before. Participants will leave with an understanding of when, and why, press releases should be used; how to write and distribute an effective press release; how to integrate press releases into their overall marketing and social media strategy; how to maximise newsworthy events.

Workshop 1 - RAISING YOUR PROFILE Thursday 3 April 2014

Wednesday 7 May 2014


Your brand is your business identity. It’s defined by how you portray your business, and how your market then interprets this. Hard working and cost effective PR tactics will grab the attention of your target audiences and make an even greater impact in your market.

Workshop 4 - SEARCH ENGINE OPTIMISATION (SEO) Wednesday 2 July 2014 9.30am-1pm Our SEO introduction workshop identifies the simple steps you can take to rank highly in search engines

and build online business success. This workshop will show you how search engines work, what influences them, how to get your website performing better and optimised well in Google.

Workshop 5 - WRITING EFFECTIVE MARKETING COPY Thursday 25 September 2014


From business letters to e-mails, from newsletters to e-shots, from brochures to websites, from phone texts to twitter feeds, now more than ever before, we are bombarded with marketing materials. This workshop will show you how to easily and quickly write effective marketing copy that connects your business to both your customers and your potential customers.

Workshop 6 - SOCIAL MEDIA STRATEGY Wednesday 1 October 2014 9.30am-1pm As part of the workshop you’ll have your own social media workbook that makes developing your own social media strategy a breeze. If you have a particular project in mind, whether it’s a product launch or running an event – we can take you through from start to finish to ensure you’re getting maximum exposure for your business.

The PR and Marketing Series Special offer Book all 6 courses from £400 +VAT Individual workshops cost £80+VAT Members / £100+VAT Non Members Designed as a series of half day monthly workshops taking your business on a marketing journey starting with raising your profile and working through to developing your social media strategy. All courses run from 9.30am until 1pm and include course notes, refreshments and lunch. 046 BD17.indd 46

January/February 2014

20/12/13 13:33:41



If your business requires any type of training, coaching or consultancy then the Chamber Training Centre can help you. Please find below a list of courses for January to March 2014 Colour & Grey

january Courses Managing Absence & How to Manage Under Performance Wednesday 8 January £180+VAT Members / £210+VAT Non Members Train the Trainer Monday 13 January £150+VAT Members / £188+VAT Non Members Managing People in the Team Tuesday 14 January £150+VAT Members / £188+VAT Non Members Writing Effective Marketing Copy Wednesday 15 January £80+VAT Members / £100+VAT Non Members Introduction to Microsoft Excel 2007 Friday 17 January £150+VAT Members / £188+VAT Non Members IOSH Working Safely Tuesday 21 January £150+VAT Members / £188+VAT Non Members

February Courses Social Media Strategy Friday 7 February Colour & White £80+VAT Members / £100+VAT Non Members Intermediate Microsoft Excel (2007) Friday 7 February £150+VAT Members / £188+VAT Non Members Incoterms (2010) Tuesday 11 February £225+VAT Members / £250+VAT Non Members Managing Equality, Bullying and Harassment Wednesday 12 February £180+VAT Members / £210+VAT Non Members Communicating for Success Wednesday 12 February £150+VAT Members / £188+VAT Non Members Selecting and Managing Agents & Distributors Thursday 13 February £225+VAT Members / £250+VAT Non Members

International Trade Complience Management Wednesday 22 January £225+VAT Members/ £250+VAT Non Members

Internal Quality Auditor Training - ISO 9001 Standard Thursday 13 February £150+VAT Members / £188+VAT Non Members

Changes in International Trade Thursday 23 January £225+VAT Members/ £250+VAT Non Members

Dealing with your First Export Thursday 20 February £225+VAT Members/ £250+VAT Non Members

Effective Time Management Thursday 23 January £150+VAT Members / £188+VAT Non Members

The Exporter’s Guide to International Payments Tuesday 25 February £225+VAT Members/ £250+VAT Non Members

Customs Compliance Tuesday 28 January £225+VAT Members/ £250+VAT Non Members

Effective Presentation Skills Tuesday 25 February £150+VAT Members / £188+VAT Non Members

Emergency First Aid at Work Wednesday 29 January £80+VAT Members / £100+VAT Non Members

Export Licensing Thursday 27 February £225+VAT Members/ £250+VAT Non Members

MARCH Courses Conducting Effective Team Appraisals Tuesday 4 March £150+VAT Members / £188+VAT Non Members IOSH Managing Safely Tuesday 4 - Friday 7 March £495+VAT Members / £595+VAT Non Members PowerPoint for Presentations Friday 7 March £150+VAT Members / £188+VAT Non Members Advanced Import Procedures Tuesday 11 March £225+VAT Members/ £250+VAT Non Members IPR (Inward Process Relief) Wednesday 12 March £225+VAT Members / £250+VAT Non Members Basics of Export Documentation Thursday 13 March £225+VAT Members/ £250+VAT Non Members Advanced Microsoft Excel Friday 21 March £150+VAT Members / £188+VAT Non Members Employment Law Update Tuesday 25 March £150+VAT Members / £188+VAT Non Members Finance Skills for Managers and Team Leaders Thursday 27 March £150+VAT Members / £188+VAT Non Members Basics of Import Procedures Thursday 27 March £225+VAT Members / £250+VAT Non Members

February Courses Advanced Export Documentation Tuesday 4 February £225+VAT Members/ £250+VAT Non Members Tariff Classification Explained Wednesday 5 February £225+VAT Members/ £250+VAT Non Members

Bespoke Training Courses

Role of the Team Leader Wednesday 5 February £150+VAT Members / £188+VAT Non Members

Courses take place at Severn House, Worcester and start at 9.30 am.

Letters of Credit Thursday 6 February £225+VAT Members/ £250+VAT Non Members

To book for any of these courses visit or call the Training Team on 0845 641 1641 or email

If there is a course that you are interested in that isn’t listed please contact the Training Team on 0845 641 1641

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 47

047 20/12/13 13:33:42


Lauren Alekna and Stacey Tudor

AMBITIOUS BUSINESS WOMEN ARE LEGENDS IN THE MAKING A pair of young entrepreneurs are hoping their new business venture in Redditch will turn out to be a cut above the rest. Hair stylists Lauren Alekna and Stacey Tudor have teamed up to buy the well-established Legends Hair & Beauty salon in the town from the previous owners, who had built up the business over 25 years. The ambitious duo have invested £100,000 into the venture but believe that figure could be a snip as they look to unveil grand plans for developing the business in the years ahead. Owners Lauren, 28, and 26-year-old

SUPPORTING BUYERS OF COMMERCIAL INSURANCE Besurance Consultancy Ltd has been created to help people who have the responsibility of arranging the vital insurance cover for their business - sharing tactics, knowledge and support that allows their clients to be confident they have secured the best possible deal. Besurance are not brokers and are completely independent, so simply focus on reducing a client’s total expenditure and improving their overall ‘insurance experience’. As Director Jim Pitchforth explains: “Very few people will have volunteered to be the one who sorts out the insurances for a business, but even fewer will have had any formal training in the subject”. With hands-on coaching and support provided throughout their renewal negotiations, a major client has just secured a 26% reduction in their annual premium with a much more appropriate service package also negotiated with their broker.

048 BD17.indd 48

Stacey employ 27 staff at the Evesham Road-based salon which also includes five new apprentices they have taken under their wings to train and develop. They can also boast the only two Wella colour experts in Redditch as part of the salon’s rare ‘expert’ status. Lauren said: “Taking over the business and committing to such a large investment has been a big step for both Stacey and I, but we are really excited about the opportunity to run our own business and introduce new ideas.“

ARE YOU UP TO SPEED WITH MARKET CHANGES? Global Business Assistance specialise in providing business development, sales, procurement and technical sales translations to companies interested in developing their businesses within the UK and abroad. With their unique mix of sales, procurement and technical translations skills they can maximise any potential across diverse industries and markets, ensuring that they help you to reach your targets cost-effectively.

NEW INITIATIVES THAT FOODIES IN WORCESTERSHIRE AND HEREFORDSHIRE WILL LOVE As well as a wide ranging menu of delicious dishes, new Chamber members Fusion Brasserie at Stoulton, near Worcester, are reinforcing their culinary expertise with some exciting new initiatives that foodies in Worcestershire and Herefordshire will love. Fusion’s chef patron Felice Tocchini is well known as the UK’s official Sprout Chef and for creating the Worcester DunkerBiscuit, but his passion for teaching children and adults to cook is now available at his restaurant. Cook up a storm for corporate events, birthday and anniversary celebrations with bespoke, tailored events on site at Fusion Brasserie, led by Felice and his chefs. Team building can be made even more productive as well as fun by learning to cook together. For a fun and useful experience for children, Fusion Brasserie has introduced kids cookery courses which will teach your youngsters of all ages to cook pasta, bread, healthy meals but also cakes and biscuits! Prices start from £19.50 per child.

Based in the UK, they will work closely with you to provide the best possible opportunities to increase UK or Export sales for your product or service. For a different approach to increase your profitability contact Global Business Assistance – they specialise in providing long-term solutions for your business.

January/February 2014

20/12/13 13:33:47

newmembers BEWDLEY

May’s Eggs & Cider Co 01531 660631

The Old Chequers Inn 01905 381275

Once Upon A Tree 01531 670263

On-Site-Support (CAD) 08001 976281

Pixley Berries (Juice) Ltd 01531 670228

Pure Magnetic Ltd 08456 581888



Listers Jaguar & LandRover 01905 797777

Minuteman Press Leominster 01568 617725

Smith & Williamson LLP 01905 675150

Foxcombe Consulting 01299 403202

BROMSGROVE Global Business Assistance 08454 590433

S.E.S. Ltd 01905 794720

EVESHAM Unwind Hypnotherapy 01386 870893

HEREFORD Ady Watts Enterprises Ltd 01432 271576

MALVERN Beacon Bookkeeping & Accountancy Limited 01684 869693

Bronte Porcelain Limited 01684 310888

HTJ Associates 01886 832061 Neva- Hawkins Fleet 01684 573291

Taylor Made Fitness 01905 312851

Trophies Direct 01905 612525

Webflex 01905 340333

Wild Wood Rooms Ltd 01905 362789

Worcester Chiropractic Centre 01905 560084

Hereford United Football Club 08442 761939



Kidwells House 01432 264625

DQ Cupcakes 01527 521279

ACN European Ltd 01452 830141

Lyde Court 01432 357753

ROSS-ON-WYE Ltd 01989 762269

Mary Stevenson Garden Design 01981 200232


Xytron Ltd 01432 273469

Brook Street 01905 731591


Evolve Print Limited 01905 357691

Avensys UK Limited 01562 745858

Suberashi Photo

The JCM Consultancy 01562 631466

Visual Security Services 01562 747241

LEDBURY Greendawn Accounting Limited 01531 631270

Fairway’s Electrical Limited 01905 611876 Fisher German LLP 01905 453275

Industrial & Tractor Ltd 01905 763777

ISO Quality Services Ltd 01905 670303

Bespoke Handling 01981 541081

Business in the Community - West Midlands 01214 512227

Incontrol Marketing Ltd 01386 257757

J & M Remedial Services 01452 721532

Medfoods Ltd 02085 784379

Peribase Ltd 01684 773770

Search International Ltd 01216 297775

The Prince’s Trust 01217 729272

Museum of Royal Worcester 01905 21247

Chamber Legal Expenses Insurance

No matter how well you plan and manage your business you never know when you are going to face unexpected legal fees. Members are entitled to free Legal Expenses Insurance (terms and conditions apply). Call 0845 641 1641

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 49

049 20/12/13 13:33:48


DOORS TO EMPLOYMENT Working with Fixers, a charity which supports young people to ‘fix the future’, a group of young people made a film addressing youth unemployment and homelessness. They showcased their film to professionals, politicians, and the local community on Wednesday 27 November at Worcester College of Technology, Spiers Theatre. The film is titled ‘Doors to employment.’ Since finding himself homeless, a 19 year old Worcester man says he has faced discrimination when applying for jobs because he lives in a hostel. Working with Fixers, Gareth Dawe and some of his friends who also live at the YMCA in Worcester have created a film aiming to change reservations they believe some employers have about taking on young people from sheltered housing. The film, which they plan to send off to possible employers, shows Gareth talking about his work experience alongside fellow YMCA Worcester residents during a mock interview. The group hope their film will stop employers making ‘snap judgements’ about them and other young people in similar situations looking for work. Gareth said: “It’s not always the case, but we feel like we’re discriminated against because we live in

Gareth Dawe who lives at the YMCA

sheltered housing. We think speaking about who we are, rather than what’s happened to us in the film, will strike a chord with employers out there and stop people from judging others like us.”

WORCESTERSHIRE COMMUNITY FOUNDATION - A UNIQUE OPPORTUNITY Worcestershire Community Foundation is offering a unique opportunity to leverage your corporate donations so it makes the maximum impact for the people of Worcestershire. For every pound you donate the Community Foundation will add 50 pence from a government top-up. The fund will then be invested in an endowment that is only available to charities (which has yielded 8% even in the past difficult years) and the interest will be spent each year on worthwhile projects locally.

So, if you donate £10,000 (real cost is £8,000 after Corporate Tax has been reclaimed) after seven years the value of your original donation will have been paid out and after 25 years you will have improved life for people across Worcestershire to the tune of £30,000. To find out more, please contact Vikki Greenfield on 01562 733133

As part of this agreement, Irinika Media have pledged to donate 10% of all website design sales during 2014 to Acorns, as well as taking part in charitable events for Acorns during 2014 where possible.

050 BD17.indd 50

KEMP HOSPICE EXPANSION BEGINS KEMP Hospice in Kidderminster has announced plans to expand facilities at their Mason Road hospice. The expansion, made possible thanks to the support of NHS England, will see four new rooms being built as an annex to the existing building, including dedicated space for children and young people. KEMP Chief Executive, Terry Osborn, said: “We have been staggered by the need for our pre and post bereavement services for children and young people which started just last year and from this we have already developed a Youth Forum to help to shape our services for the future. To have a space that the children and young people see as being entirely for them is really exciting and a key part of our future care.”

ACORNS CHILDREN’S HOSPICE - IRINIKA MEDIA’S CHARITY FOR 2014 Irinika Media Limited are delighted to announce that Acorns Children’s Hospice has been selected as their chosen charity for 2014.

KEMP Chief Executive, Terry Osborn

Tom Horton, Director of Irinika Media states: “We are absolutely delighted to be able to support Acorns Children’s Hospice during 2014. Having volunteered at their Three Counties Hospice in Worcester myself, I know from experience, the excellent work they do. Their services are invaluable to so many families, and therefore we would like to do our bit as a company

to help them raise valuable funds in order to continue their outstanding work.” This pledge will commence on Wednesday 1 January 2014 for the period of one year, subject to review in December. /

January/February 2014

20/12/13 13:33:50


Left to right: Lance Turner, Harris Lamb and Mark Tarmey, Superform (within one of the new underground carriages designed and manufactured by Superform for the Victoria Line, London. )

SUPERFORM CONTINUES TO EXPAND IN WORCESTER Superform part of the Luxfer Group who manufacture in Worcester and California has committed to continue to invest and expand in Worcester by taking a further 33,000 sqft of production and storage space on Blackpole Trading Estate West. Established in 1974 Superform specialises in superforming aluminium magnesium and titanium and supplies components to Morgan Cars for the Aeromax. The company also successfully exports to Europe and Asia with other customers including Ferrari, Bombadier and Siemans. Lance Turner of Harris Lamb

advises:“It is encouraging to see high-tech design and manufacturing companies emerging from the recession, to take on more space to manufacture specialist products. Harris Lamb has seen a significant increase in the number of enquiries from Worcester, national and international companies for both new buildings and land at both University Park and Worcester Technology Park where new buildings will be developed for high tech businesses.” /


A new type of accommodation is set to become a reality at Marches. Marches will become only the second Housing Association in the county to offer shared accommodation.

Shared accommodation has been recognised to offer an alternative for those who struggle to meet the costs of rented flats or housing. For a single person under 35 years of age the maximum housing benefit that can be claimed is £52, this will rarely cover the cost of renting a one bedroom property. This is where the new option will come in.

Ros White said: “The shared house will comprise of private lockable bedrooms but shared bathroom, kitchen and living room facilities and white goods such as a cooker and fridge are also supplied. The tenants will share the household bills and responsibility for housework.” The home is due for completion January and will be let via Homepoint, the local choice based lettings provider.

Google Partners enjoy the programme launch in London

GOOGLE ACKNOWLEDGES ‘EXCITING’ AD AGENCY Concept Advertising and PR have been officially recognised as an ‘exciting agency’ by Google and certified as a Google Partner, under the internet giant’s new scheme to support agencies. The Google Partners program connects small to medium sized businesses (SMBs) with agencies that can help them get more out of their online marketing. It means that Concept Advertising and PR is now listed in a Google agency portal that SMBs will be able to access in order to connect with agencies able to help them with their online presence. In addition, Google will also provide Concept Advertising with continued online training and marketing insights. Concept has been awarded the badge of Google Partner, acknowledgment that they mastered best practices and are trusted by Google, an accolade which is only available to a limited number of agencies which have proven themselves in sectors such as effectiveness of campaigns and investment in staff training.

CHAMBER PATRON WRAGGE & CO IN THE TRIUMVIRATE OF CORE PANEL PROVIDERS TO THE PENSION PROTECTION FUND The Pension Protection Fund (PPF) is one of the most important institutions in the pensions industry, providing essential protection for members of defined benefit pension schemes. It has appointed Wragge & Co to its ‘core panel’ of three law firms. The PPF has an asset portfolio which stands at around £15 billion and protects hundreds of thousands of

pension scheme members. It is increasingly involved in complex restructuring deals and litigation, two fields in which Wragge & Co is an expert. David Taylor, Director of Strategy and Legal Affairs at PPF, said: “Legal issues pervade everything we do, so it was important that we spent the time and resource making sure we had the right firms to provide the right

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 51

advice as we continue to grow and develop.” With Wragge & Co contracted to the panel for the next three years, the PPF can be assured that its funds and members are in good hands.

051 20/12/13 13:33:56

Health Facilities Q Offices Q

V8MEDIA IS AN ONLINE MARKETING AGENCY BASED IN THE HEART OF HEREFORD Made up of a dynamic team that excels in productivity, V8Media works to take away the need to have lots of technical knowledge in house and allows previously more complicated tasks to be managed by anyone and everyone. Currently gearing up for next year, the team know it’s very common for business bosses to create resolutions over the New Year period and building/focusing/ improving on the web is a common top choice for lots of companies. Although once you look past the appetising websites you’ll see an array of other services, including Search Engine Optimisation support, eMail Marketing and their highly reviewed, tailored Social Media training “efficient delivery and relevant material – they were all great” was just one of the reviews received. The age of tech is well upon us and a business’s online presence is only rising in importance; with the New Year upon us it is highly advised that you take this time to evaluate your website, blog, social media… etc and ensure you make the most of your online offering. For a free consultation call one of our friendly team and we’ll see how we can help you.

01509 215858

Rainbow Over 90 branches covering the UK National coverage, local response. Leicester, Loughborough & Nottingham East Unit 2 Pavilion Way, Loughborough LE11 5GW

your local Restorer As long standing and preferred supplier to major insurance companies, we deliver a 24 hour Fire, Flood, Escape & Water & FRANCHISE OWNED AND OPERATED UNDER LICENCE Accidental Damage Restoration Service to policyholders across the UK – you can rely on Rainbow to deliver. We also provide a wide range of specialist cleaning services for homeowners and businesses including: ● ● ●

Carpet & Upholstery Cleaning Hard Floor Cleaning & Maintenance Kitchen Cleans

● ●

Duct Cleaning Damp Diagnosis & Mould Remediation

01568 617710 24 hour helpline

Call us or visit our website Leominster Enterprise Park,

Tel: 01568 617710

Brunel Road, Leominster,


Unit 21, Evans Business Centre,

Herefordshire HR6 0LX

w w w. r a i n b o w - i n t . c o . u k

Why should all businesses consider an Access Control System? Businesses large and small are concerned with their security, and rightfully so. But many choose to “hope for the best” instead of taking steps to secure their businesses. Access control systems allow your business to take control, with individualized solutions. Do You Need an Access Control System? It is important for businesses of every size to keep important data safe. All businesses acknowledge this by placing locks on the door and giving keys to employees that need to access. But keying and rekeying your business each time an employee leaves or keys are lost or stolen can be costly and time consuming. Luckily, there is a solution.

If you answer yes to any of these questions you may benefit from an access control system.

    

Is a lost/stolen key an immediate security threat to your business? Do different employees need different access privileges? Would I benefit from controlling access based on time or day? Do I need a record of when someone enters or leaves a door? Could my employees and clients be more secure?

For All Your Fire & Security Requirements

0800 8600842

Unit 1 Brookend Farm, Brook End Lane, Kempsey, Worcester, WR5 3LF. Fire Protection, Security Alarms, CCTV, Access Control Systems, Bespoke System Design & Integration, Gate / Barrier Automation.

052 BD17.indd 52

January/February 2014

20/12/13 13:33:58


FIVE MINUTES WITH.... Stuart Wild, Managing Director of software company Hoge 100 in Blackpole, Worcester. WHat does your company do? Hoge 100 is a software specialist, developing integrated bespoke applications, as well as offering a selection of off the shelf finance and ERP systems that help businesses run more efficiently.

in WHat sectors are your clients? They are in a wide range of sectors. Pretty well everything from education (our Dimensions for Academies package is used by Academies locally and around the UK), distribution and not for profit. Also theatres, hospitality and leisure businesses use our Box Office and venue management system.

WHat adVice Would you giVe firms on? We can advise on all aspects of software for any type of business but particularly where people want an integrated system encompassing, for example, CRM and finance in the same system.

Best tHing aBout running tHe Business? I have been a director of a large quoted company, which was great experience but running a small company that you own is much more fun. You even get to make your own, and everybody else’s tea.

and tHe Worst Well, apart from customers, staff, accountants, lawyers and HMRC it’s quite easy really. Paperwork and red tape can be a bit of a bore.

SEQUANI LAUNCHES NEW WEBSITE TO PROFILE GROWING COMPANY Ledbury-based Sequani, one of the UK’s leading Contract Research Organisations (CRO), has launched a new website to profile the company’s non clinical expertise and highlight business growth.

The site shows the company’s extended range of services including general and genetic toxicology studies for the drug development and crop protection industries as well as dedicated services for the chemical safety market.

Focusing on Sequani’s knowledge and experience of three distinct markets, drug development, crop protection and chemical safety, the new look website details the company’s world-renowned reputation in juvenile and reproduction toxicology studies.

There is specific information on Sequani’s pioneering expertise of using biomarkers in non clinical studies.

WORCESTERSHIRE ACCOUNTANCY PRACTICE CONTINUES EXPANSION INTO LONDON Worcestershire-based Curo Chartered Accountants continues its expansion with the launch of a base in London’s Mayfair district. The accountancy practice has built up a wide portfolio of clients stretching from across the West Midlands region down to the South East and beyond. The London office, based on Piccadilly will make it easier to facilitate meetings and carry out work for clients and contacts in the capital and surrounding areas. Anna Madden, Partner, Curo Chartered Accountants, said: “We are developing a strong reputation in the south east for offering an attractive alternative service to that of the larger practices and our team frequently travel to the capital on work assignments. In particular, we have seen an increase in demand for our audit and outsource finance function services and we look forward to using our base as a way of developing our unique business offering in the south east, alongside growing our client base across the midlands region.”

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 53

Suzanne Blundell, Practice Development Manager

053 20/12/13 13:33:59


Contact us to find out how we can make a difference to your next print project Tel:  &NBJMTBMFT!DIBSMFTXPSUIDPN



BD17.indd 54

20/12/13 13:33:59


WINDOWS XP SUPPORT WILL END ON APRIL 8, 2014 End of support means an end to security updates and support services that result in PCs which are vulnerable to malware, data loss and virus transmission. So continuing to stay on Windows XP is a bad idea and could be detrimental to your business. You have built your business, are you taking the needed steps to protect it? Until now Microsoft has been providing you with security, performance and stability updates for Windows XP, which help keep your business running. Microsoft will not be able to help you if you decide to stick with Windows XP after April 2014. So hackers will have the opportunity to exploit those who remain on XP, as they know that Microsoft will not provide support. This vulnerability could lead to potentially failing an audit; impacting certification as well as the loss of customer data, your financial data and trade secrets.

But even more important than the higher risks and costs is the simple fact that modern times and modern businesses demand modern tools. By running third-generation old technology, you are missing out on the new features of todayâ&#x20AC;&#x2122;s hardware and software that help get your work done faster, easier and better. Many independent software vendors (ISVs) are unlikely to support new versions of applications on Windows XP. New technologies such as Office 365 rely on modern operating systems. By upgrading, you open up the opportunities of your workforce to be more productive and in turn increase profitability,

WHat neXt? Speak to your IT provider, have a full audit of your current systems and plan to upgrade your IT systems if required. There are many options available to help you do this with minimal disruption to your working day.

WHat aBout costs? Dependent on age of the current hardware, you may need to upgrade your computers as well as your operating system. Most companies today already

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 55

have functioning monitors, keyboard and mice so they will only require new desktop units. These vary in price dependent on required usage but hardware costs today are lower than they have been previously. There is also the option of hardware leasing; it allows companies to pay for their hardware over a set period in an affordable monthly payment allowing easier management of cash flow.

HoW can WyVern Help? We can help you move to a modern environment that gives you the latest productivity and collaboration tools you need to compete and win. We have been established for over 25 years and are a Microsoft Gold partner. We help many small businesses across area and support them with their IT requirements allowing them to concentrate on their businesses. We do this in an affordable set monthly payment; so that businesses can manage their IT spend. Please contact Steve McGowan via email or call 01432 271233 if you have any questions or you require further information about how your business could benefit and grow with modern supported IT.

055 20/12/13 13:34:01


NATALIE MCLAREN, NIC JENNINGS, DESIGNRELIGION Marking a year of consistent growth, DesignReligion has announced the appointment of two new members of its team. Natalie Mclaren has been appointed as an Account Executive, responsible for day-to-day management and support of a range of the Diglis-based creative agency’s client accounts. Nic Jennings is Digital Creative, working in the studio as part of DesignReligion’s creative team, with responsibility for all digital design and development.

Managing Director Martin Pope says: “We have spent the past few years working hard and growing steadily, and this effort has particularly paid off over the past 18 months. This has been a fantastic time for us, with client wins including Crown Couriers, Unity Trust Bank, Victoria Carpets, Worcester Warriors and My Home Move. Adding to our team with the account management and digital talents of Natalie and Nic can only further benefit DesignReligion and our clients.”

LAURA DEWE, DAN JELFS, ARECA DESIGN Areca Design has created two new roles and is delighted to welcome two new members of staff to their growing team! Laura Dewe and Dan Jelfs became part of the Marketing and Digital support Agency in Evesham, to assist in the expansion of the firm’s innovative portfolio. Laura, a recent Marketing, Advertising and PR graduate, recently joined the Areca Design team as Marketing and Digital Content Developer. As a fresh face to the firm, she is looking forward to the challenges and opportunities of her new position, and aims to apply her academic knowledge to the creation of Social Media Marketing, Blogs, E-Newsletters and website content generation. Dan has been welcomed aboard as an apprentice Website Designer. He has previous experience and developed skills within the design world, and is keen to contribute fresh ideas for Website Development and Graphic Design, Logo and Brand Creation.

056 BD17.indd 56

TOM REID, JAMIE WITHERICK, LINDA PUGSLEY, AVENSYS UK LTD Avensys UK Ltd provide cost effective engineering, maintenance and repair solutions for all Hospital, Clinic and Dental equipment. The Kidderminster based company have welcomed several new faces to their ever growing team.

ABBI YATES, SAMANTHA NICHOLSON, KATHRYN CLARKE, VICKI JEWITT, RACHAEL BUTTERY, JILLY JONES, PIPPA JORDAN, CHRIS WARD, FARNCOMBE ESTATE Farncombe Estate, which includes the Dormy House Hotel and Farncombe Conference Centre, has recruited a number of key staff as it approaches the launch of its new House Spa in February. The entire Sales and Events team has been restructured in response to new developments and growing sales. Underpinning all the new developments at Farncombe Estate is the new sales, events and reservations team, who aim to provide a more streamlined service for clients.

Under the direction of Chris Ward, who was appointed to the role of Commercial Director in June, five event managers, three sales managers and two reservationists are now responsible for managing clients who book conferences, courses, events and residential stays across the whole Estate. Key clients will have a dedicated events manager and sales manager.

Tom Reid has just joined Avensys, as a Bio-medical field service engineer based in Kidderminster, providing engineering support to medical facilities throughout the area. Tom has recently completed 25 years in the British Army where he was a Bio-medical engineer. Jamie Witherick recently completed 10 years in the British Army as an electronics engineer. He has now joined Avensys as a Bio-medical engineer supporting hospitals around the South West of England. Linda Pugsley brings with her more than 8 years Account and Event Management experience gained with Birmingham Chamber of Commerce and UK Trade & investment.

January/February 2014

20/12/13 13:34:05


Simon Catley, Hoople Ltd. Simon joins Hoople as Lead Trainer Health and Safety Trainer, having previously worked in manufacturing and the public sector. Multi-faceted and highly qualified, he plans to expand our provision to include safety audits and risk assessments to a wider customer base.

YVONNE TIVEY, SME SOLICITORS SME Solicitors has announced the appointment of Yvonne Tivey as Partner and Head of Litigation. Heading up the Worcester law firm’s Litigation team, Yvonne, aged 31, is seeking to further build the commercial base at SME, which offers the full range of legal services. Yvonne explains “My goal is to develop total trust with my clients, reinforcing the personal approach that SME is known for, focusing on growing our clients through an impeccable level of client service and expertise. This is an exciting move, and the next step in my career,”.

Diglis-based technology company Postcode Anywhere is thrilled to welcome six new recruits to its sales and customer service team as well as announcing an important promotion. Joining the current sales team as sales executives are Darrell Snape and Joseph Tinsley. Both appointments are set to support the company in helping to deliver its ambitious growth strategy. Also helping to strengthen the sales team is Alex Bryan who has been with the company for over five years and will assume responsibility as sales team leader.

Tristan Howe, Hoople Resourcing We are pleased to announce Tristan will be heading up the Recruitment team at Hoople Resourcing. With over 25 years’ experience in recruitment across most sectors, he’ll help the organisation fulfil expansion plans.

Joining the company in customer service roles are Kristine Young, Mary Hughes and Sophie Phillips.

DEBBIE BROWN, THURSFEILDS SOLICITORS Thursfields Solicitors, having recently expanded its commercial offering in Worcester and relocated to new premises on the Tything, adds another new member to its Commercial team. Debbie Brown is an experienced employment law specialist with extensive Employment Tribunal knowledge. Results-focussed, Debbie is known for her pragmatic and commercial advice to employers in minimising the cost and business disruption associated with defending Tribunal Litigation.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD17.indd 57


TREVOR DANIEL, KENDALL WADLEY Kendall Wadley Chartered Accountants have said a fond farewell long standing member of staff Trevor Daniel, who retired recently after 48 years with firm. Now 67 and a Manager at the firm, Trevor has spent his full working life at Kendall Wadley, having begun as Trainee Articled Clerk at the age of 19.

As PCA have significantly bolstered their sales team they need to ensure that they maintain their levels of exceptional customer care Also Chris Gillespie joins the company as a technical support consultant. He will be rendering technical support and assistance to the customer service team. Technical support manager Alex Schofield said: “We’re pleased to welcome so many recruits to our team. As Postcode Anywhere continues to gain market presence our new colleagues have brought a set of different skills and attributes to the workplace, adding an exciting and valuable dimension to the business.”

THOMAS CHAPMAN, SPIRE SOUTH BANK HOSPITAL Widely respected surgeon Mr Thomas Chapman has joined Spire South Bank’s Bath Road hospital where he will hold pre and post patient consultations and perform cosmetic and plastic surgery for several areas including skin cancer, breast procedures, hand surgery and limb reconstruction. Worcestershire-born Mr Chapman specialises across a wide spectrum of plastic surgery procedures and holds a number of fellowships undertaken across the UK and in Italy. He also leads and inputs into a variety of medical research projects. southbank

057 20/12/13 13:34:07


NEXT ISSUE OF BUSINESS DIRECTION... The theme for the next edition of Business Direction is Food and Drink. For the Last Word we decided to look at some local and global opportunities available to food and drink producers from the region.

LOCAL OPPORTUNITY food and drink producers forum in association WitH mfg solicitors Collaborating to drive growth in the Food and Drink sector in Herefordshire and Worcestershire. The Food and Drink Producers Forum in association with mfg solicitors is a strategic group to promote the interests of food and drink producers from within our two counties. It champions and lobbies for specific strategies and policies that benefit the members – from incubation to maturity, with a specific focus on skills, innovation and growth The Food and Drink Producers Forum has four main aims: n Promoting the region’s food and drink produce

GLOBAL OPPORTUNITY a great Week to groW in food & drink Great Weeks are ministerial-led trade missions which deliver a concentrated burst of activity to showcase the very best of what the UK has to offer. Through a bespoke programme of face to-face meetings, briefings with local experts, networking events and seminars, they can help your business to seize the opportunity for expansion in some of the most exciting markets around the world.

n Championing and lobbying for policies that benefit food and drink producers

GREAT Week - Hong Kong & Macao – Monday 10 – Wednesday 12 March 2014

n Capitalising on business opportunities

GREAT Week - Russia - April 2014 Onwards

n Optimising funding, innovation and knowledge transfer

Opportunities for UK Food & Drink companies exporting:

The forum is exclusive to Chamber members who are food and drink producers. There is no charge to be part of the forum or to attend meetings. For bookings and enquiries or if you have any specific issues or topics that you wish to be covered during future food and drink producers forum please contact or telephone 0845 641 1641

GREAT Week - South Korea – Monday 31 March - Friday 4 April 2014

n Alcoholic drinks (especially fine wine, premium beer, whisky and spirits) n Condiments and sauces n Confectionery and biscuits n Dairy (especially cheese) n Fairtrade products n Jams n Meat n Organic products n Seafood n Tea, coffee and soft drinks Find out more at or contact / 0117 933 9546


January/February 2014

20/12/13 13:34:09

solicitors for business Practical, real advice and solutions to all your legal problems, using our proven specialist skills and expertise. Call: 01905 730450 BD17.indd 59

20/12/13 13:34:09

the value of your staff business training solutions delivered across the west midlands apprenticeships & NVQS źƢ Business Administration źƢ Customer Service źƢ IT Users źƢ Team Leading źƢ Management źƢ Accounting (AAT) źƢ Hairdressing & Barbering

źƢ źƢ źƢ źƢ źƢ źƢ źƢ źƢ źƢ

Beauty Exercise & Sport Catering Childcare Mechanical Engineering Motor Vehicle & Repair Carpentry Bricklaying Plastering

part time courses źƢ Accounting (AAT) źƢ Management źƢ Marketing źƢ Mentoring źƢ Human Resources (CIPD) źƢ Health & Safety

BD17.indd 60

20/12/13 13:34:10

Business Direction 17  
Business Direction 17  

Business Direction, Herefordshire and Worcestershire Chamber of Commerce´s 52 page, full colour bi-monthly publication. Designed and produce...