Business Comment 35

JUNE/JULY 2015

Inspiring Transport

Introduction / contents

08

03

Your social media policy on the right track? 04

Forth Ports is investing in Scotland’s cruise capital

05

05

Scotland’s airspace

07

Investing in Scotland’s cruise capital 08

26

British Airways Holidays

British Airways Holidays

Transforming Scotland’s Railway

Chamber Mobile

09

60 Seconds

12

Millennials Transport Wish List

13

Feature: Learning & Development 14|19 Business+Education=Inspiring Talent! 20 Pension auto-enrolment

21

New train station in the west of the city 23 Transport for Edinburgh

25

Transforming Scotland’s Railway 26|27

Inspiring Transport Transport is vital to our city’s continued economic prosperity, to the creation of jobs, wealth and opportunity for our citizens.

It is a vital plank in the city’s infrastructure as a Capital city. For that reason, Edinburgh Chamber takes a deep interest in transport matters and is a committed advocate of continued investment in, and support for, our transport links.

The news in the magazine makes encouraging reading. Together with Network Rail, ScotRail operator Abellio has announced a new Alliance to realise the full potential of Scotland’s railway. Plans include brand new trains; a true intercity service; more smartcards; and new flexible fares. In particular, we can look forward to welcoming the new Borders Railway.

Edinburgh Airport plans to introduce, on a trial basis, a new departure route which will see the most modern aircraft take off on a westerly route. The new departure route will help the airport to continue to expand and

David Birrell

grow the city’s air links – vital to continued business opportunity and success.

Transport for Edinburgh can be proud of the success of the tram, which now moves 90,000 people around the Capital every week and enjoying a 95% passenger satisfaction level, and a speedy and direct link from the city centre to the airport. Both Edinburgh Trams and Lothian Buses scored in the top rank in Passenger Focus UK’s 2014 passenger satisfaction survey.

Key to this success is sharing market insight and long term strategies. This is a key role of our Inspiring Tranport Group who recently welcomed the Executive Chairman of British Airways, to share long term ambitions for our Capital City.

Finally I would like to bring to everyone’s attention our new website. The feedback from our members and key stakeholders has been excellent and we look forward to welcoming even more members to our training courses and events which continue to grow from strength to strength.

Chief Executive, Edinburgh Chamber of Commerce david.birrell@edinburghchamber.co.uk www.edinburghchamber.co.uk

Transport links in the Capital

28|29

Feature: Transport

30|33

Partners in Enterprise

35

Getting Started/New Members

36

Ask the Expert

37

Be The Best/Get with IT

40

Going International

41

Chamber Training

42

In the Spotlight

43

Feature: Property

44|47

Inspiring Connections

48|49

Movers & Shakers

50

Join Edinburgh Chamber of Commerce Our membership base is truly multisector, multi-scale and multi- national.

As we develop our geographic reach, we continue to welcome new members who can enjoy exclusive benefits of being part of Scotland’s capital city Chamber of Commerce.

We would be delighted to share with you the benefits of joining.

Contact our dedicated membership team on 0131 221 2999 or e-mail leads@edinburghchamber.co.uk www.edinburghchamber.co.uk

Front cover image: studio image

June/July 2015

BC

3

CHAMBER NEWS

Is your social media policy on the right track?

It is no surprise that the transport sector has been one of the biggest users and beneficiaries of social media.

When you really need to communicate with an audience, a hopefully engaged audience, interested in what you might have to say (after all, why else would they be following/ liking your pages?) then social media platforms are a great way of doing it.

They are immediate, your message is disseminated instantly where placing an article in offline media can take a minimum of 12 to 24 hours under normal circumstances.

If you are dealing with real time service issues any delay can have a detrimental effect on your brand. A Facebook post or tweet can be shared and is time stamped so it is easy to demonstrate a rapid response to an unfolding situation.

The potential for offline activities to resonate online though should not be under estimated. With the recent changeover for the Scottish rail franchise, Twitter was full of people posing with their Dutch biscuits!

Not having a social media presence means missing out on just this type of endorsement.

Nearly everything you will do as a business will have some form of impact online. The news is no longer tomorrow’s chip wrapper, it is stored, hashtagged and archived to be found at the touch of a button.

Social media is likely to become even more important as mobile payments become more common. Contactless payments rose to £2.32 billion in 2014 according to research from Mintel and with smart ticketing a key platform in all transport policies, it can only grow further. Bus, train, tram and taxi apps are all in abundance and even Facebook has developed a payment system which it has trialled in the US. It won’t be long before it comes to the UK if it proves a success. It is not hard to imagine future status updates of “Martin has just bought a ticket for the number 27 bus”!

4

BC June/July 2015

Over half the population has a smart phone now. Payments are becoming more technology and efficiency driven and as a result, transport operators have embraced social media. The transport sector is one that is easy to complain about; delays, poor service or long running infrastructure projects yet it is one that has embraced social media in the battle to win hearts and minds.

Scotland was the first place in the UK to use Twitter for roadwork news and the reception to the tram arrival in Edinburgh was very positive across the web.

Taking advantage of customer support and endorsement, dealing quickly with complaints or simply pressing the latest promotion is something which applies no matter what your business or organisation.

Get a plan together, build a strategy, determine what you want to get out of social media and set sail!

By Martin Allen, Account Director at Grayling

CHAMBER NEWS

British Airways Holidays Operating in more than 40 markets around the world, and with an annual turnover of £519m, British Airways Holidays supports the British Airways’ and One World Partner route networks by offering a range of hotels, car rental, transfers and sightseeing in over 500 destinations.

Working closely with hotel and car rental partners, British Airways Holidays offers customers an extensive choice of holiday options, both into and out of the UK, at competitive prices. All this is backed by an excellent customer service operation, which includes 24-hour support for customers when they’re abroad. Claire Bentley, the Managing Director, explains more.

“We are the UK’s eighth biggest Atol-bonded tour operator and the biggest tour operator for a scheduled airline,” Claire explains. “We try to offer the full journey from inspiration to purchase, and look after all the ground elements that customers might book in addition to flights on ba.com, from hotels and car-hire to insurance, transfers, parking and theme park tickets. What we do is take the strain for the customer by pre-selecting

products – we ensure hotels are individually chosen, offer great value for money, and carry out rigorous health, fire and safety checks, which are all things we are known for in the industry.”

British Airways Holidays growth has been built on the back of IT development that enables the dynamic packaging of flights with hotels or car rental. “Since the introduction of dynamic packaging in 2009, our growth has been phenomenal as more and more people add a ground element to their flight booking.

Its success depends on real-time pricing and availability, so we are linked directly into British Airways’ flights as well as the hotels and other contracts such as car hire. It was expensive and complicated to build the technology and we are very much taking the lead in the industry from an airline point of view.”

So where are British Airways customer favourites? “In no particular order the top five destinations are New York, Las Vegas, Orlando, Barbados and Rome.” Claire and her team have excellent relationships with tourist boards and constantly keep an ear to the ground to ensure that they only provide quality hotels. “By the way,” she says, “quality doesn’t mean five star – you can have quality three-star hotels too. We believe everything that we sell is good value, and we try our hardest to ensure that we get the very best price for the customer and in an all-in-one transaction.”

Claire Bentley

June/July 2015

BC

5

Scott House, Mid New Cultins West One Business Park Edinburgh, EH11 4DH

T: 0131 458 4255 F: 0131 458 4254 E: edinburgh@sir-robert-mcalpine.com

Find out more at www.sir-robert-mcalpine.com

Quartermile Development

JOIN TODAY AND SAY YES TO SAVINGS! Costco is a membership warehouse club that sells a wide selection of top quality brand name merchandise at low warehouse prices.

Trade Membership* The annual membership fee for Standard Trade Membership is ÂŁ20 (plus VAT), which includes a complimentary card for your spouse or domestic partner.

For further information, please contact the Membership Team at Costco Edinburgh.

Call 0131 440 7050 or email marketing107@costco.co.uk

COSTCO EDINBURGH ONLY. VALID UNTIL 31/12/2015.

JN8960

*Membership Criteria applies. Membership must be obtained before purchases can be made.

Costco accepts cash, debit card, cheque or American Express.

SIGN UP FOR MEMBERSHIP WITH THIS ADVERT AND RECEIVE A FREE BOTTLE OF PROSECCO!

6

BC June/July 2015

BUSINESS NEWS

Bringing Scotland’s airspace into the 21st Century In the first of its kind in Scotland, Edinburgh Airport will be leading a pioneering trial to introduce a new departure route from the airport to ensure capacity for the future of Scotland’s aviation industry.

From 25 June, Edinburgh Airport will begin its Airspace Trial supported by air traffic control providers NATS and in line with Civil Aviation Authority (CAA) guidance. This trial will run for approximately six months and will introduce a new Standard Instrument Departure (SID) route for certain aircraft taking off from the airport.

David Wilson, Chief Operating Officer of Edinburgh Airport, said: “As we continue to see more passengers travel through our airport, it’s more important than ever to increase airspace capacity above Central Scotland to cater for this growth.

“At the moment, Scotland’s aircraft currently fly on a network that was designed in the 1970s. What we’re aiming to do is begin upgrading the airspace above Edinburgh Airport and bring it into the 21st century.”

Introducing a new SID route will allow aircraft of a certain size to depart in one minute

intervals – allowing the airport to encourage and maintain safe and sustainable growth whilst ensuring punctuality is unaffected.

The Airspace Trial will give more modern aircraft the opportunity to take off on a new westerly departure route. The aircraft likely to be using this route are B737s, A319, A320, A321, 787 and A330s.

Edinburgh Airport’s new SID route will see aircraft take off in a south westerly direction and turn right towards the River Forth, climbing above water before flying back over land at approximately 13,000ft.

David Wilson continues: “We’ve taken great care to design this new departure route with the utmost consideration for our neighbours.

The route passes over very few populated areas and flies over the river for the bulk of its flight path.

“We’ve actively contacted various local community councils, groups and politicians and will continue to do this regularly to ensure people understand why we’re doing this. This will also help us find out how the new SID route is impacting on them. We’ll be placing noise monitors along the flight path so we can collect data on the flights and analyse any spikes in noise.”

This is just a trial at the moment and any intention to introduce a new SID permanently would require a statutory change process

and involve further public engagement and stakeholder consultation.

To ensure key groups and individuals are kept informed and engaged, Edinburgh Airport has created a dedicated microsite at sid.edinburghairport.com.

As well as explaining about the project, the site features an interactive map showing the exact SID route, estimated minimum altitudes aircraft will be flying at and what level of noise may be generated.

Sandy Legget, General Manager of NATS at Edinburgh, said: “A new departure route would enable sustainable and safe growth at Edinburgh Airport.

“NATS has supported the airport in preparing for this trial, ensuring the design delivers benefits for the airport and airlines and mindful of the airport’s commitment to its local communities.”

Colin Keir, MSP for Edinburgh Western and Convener of the Cross Party Group on Aviation at the Scottish Parliament, said: “I welcome this trial and hope it proves successful in upgrading and improving the flight departure routes.

“The need for this trial surely indicates the success of Edinburgh Airport as a business that is working hard to improve its services while keeping safety and sustainability to the forefront.”

June/July 2015

BC

7

BUSINESS NEWS

Forth Ports is investing in Scotland’s cruise capital Cruise ship holidays are growing in popularity every year which is great news for Forth Ports Cruise business.

There has been a significant increase over the past 10 years with international travellers enjoying worldwide travel from the luxurious comfort of a wellequipped cruise liner.

Forth Ports’ cruise business is seeing the impact of this growth at their main Scottish ports in Leith, Dundee, Rosyth and deep anchorages at South Queensferry and Newhaven. The business also operates London Cruise Terminal on the Thames where it welcomes liners all year round. Forth Ports are the only port operator in the UK to offer capital city cruising with regular routes to both London and Edinburgh throughout the year.

The Scottish cruise season runs from March until October with around 80 ships and 90,000 passengers being welcomed during the season. The cruise business is an important economic driver for Scotland and the local areas where the liners call, with many local businesses and attractions benefitting from this significant tourism spend.

The Cruise tourism business is a key part of the portfolio of activities operated by Forth Ports, one of the UK’s largest port operators, and the company has invested significantly over the past few years in improved cruise terminal facilities in Rosyth and Leith; international marketing of the Scottish offering; and introducing new deep water anchorage options for larger liners calling into the River Forth.

Forth Ports’ new cruise ship anchorage operation at Newhaven Harbour, Edinburgh, is officially open for business for 2015. The new deep water facility will be an attraction to larger liners who have thousands of passengers onboard looking for direct access to Scotland’s capital city. The anchorage was piloted in 2014 with the arrival of Cunard’s majestic Queen Victoria liner and successfully welcomed over 1,500 passengers ashore for the day.

8

BC June/July 2015

Although Scotland as a whole is a major draw for the cruise market, Edinburgh in particular is designated as a marquee port and the attractions of Edinburgh are regarded as “must-sees”. The cruise market however is a very competitive market as cruise ships can easily call into Copenhagen, Amsterdam and Antwerp rather than calling into Edinburgh so it’s important that Forth Ports works with its partners to ensure the best possible offering and service for cruise lines.

Robert Mason

Robert Mason is the recently appointed Head of Cruise at Forth Ports and is looking to build on Scotland’s unique offering for the cruise market. He says: “Scotland has always been a popular destination for the cruise lines, with the capital city of Edinburgh in particular a key destination that passengers want to visit.

Our cruise business is growing each year and we are excited about the introduction of the new deep water anchorage at Newhaven this year which demonstrates to the market that we have the marine capability to handle larger liners even closer to the city centre.

“It’s vital that we make sure we deliver an excellent welcome for the liners. We were delighted that our volunteer group, Cruise Forth, whose members meet the ships arriving in the River Forth, won the “Warmest Welcome” category at the recent Scottish Thistle Awards.

We have ambitious plans for the cruise business in Scotland and look forward to a successful 2015 season of visitors.”

For more information on Forth Ports Cruise business please go to www.forthportscruise.com

CHAMBER BENEFITS

Chamber Mobile Chamber Mobile by 4G Scotland is dedicated to delivering superfast mobile communications, transparent pricing, unique benefits & first class customer service for business. Chamber Mobile offers a unique member benefit allowing either free or discounted Chamber membership with every new mobile account. Chamber Mobile works in partnership with EE the UK’s biggest, fastest & best mobile network.

What will Chamber Mobile do for your business?

Chamber Mobile is designed to create a cost neutral and easy path to join the Edinburgh Chamber. Once a member your business will benefit from the wide variety of support and opportunities created by the Chamber for its members. Chamber Mobile not only equips your business with the biggest, fastest & best mobile network, cost saving tariffs and the latest equipment but also pays for your Chamber membership depending upon the number of lines your business needs.

Number of mobile connections purchased

Refund given back on Chamber subscription

1-2

£43

3

£93

4

£150

5-9

£240

10

£290

11-20

£350

21-50

£430

51-100

£562

101-250

£696

251-500

£1017

501-750

£1252

750-1000

£1499

1001-2000

£1823

2001-3000

£2302

3001 plus

£2807

Associations and Charities

See number of connections

How does it work?

Companies that have signed up for Chamber Membership with for example 10 or more connections will receive a refund of their first year’s membership directly into their business bank account after the Chamber confirms membership is active. The second year’s membership is paid directly to the Chamber by 4G Scotland. The Chamber will then notify the company their membership has been renewed for the 2nd year.

E f f i c i E n t. . . fA s t. . . r E l i A b l E . . . s A f E

All membership payments will be made following confirmation of membership activation by the Edinburgh Chamber.

Will I be paying more for my mobile contract?

No, 4G Scotland prices on the EE network will be market competitive and tailored to your specific requirements with a focus on minimising costs and maximise service benefits.

Free or subsidised chamber membership is in addition to these great deals.

Offers Typically Include: n The latest hardware to enable mobility at the heart of your companies’ digital strategy, n Lots of superfast 4G double speed data to connect with you data anywhere n Plus Significant Monthly Mobile Bill SavingsAdd free or discounted Chamber of Commerce Membership into the mix and your business will be best placed to make inspiring connections both real and virtual with Chamber Mobile.

For all corporate, personal & airport transFer Fares: www.citycabs.co.uk Get the City Cabs app on iPhone and Android

need a liFt?: call

0131 228 1211

To take advantage of this exclusive offer email: memberoffer@4gscotland.com or call 07500 900 700

a carbon neutral company June/July 2015

BC

9

Want practical advice for your business?

Business Gateway know how valuable the right advice can be to the success of a business.

Call 0131 529 6644 to book your free appointment and get advice on: • Sales • Marketing • Sources of finance • HR issues

• • • •

Business planning Cash flows Exporting E-commerce

Find out how else we can help your business at www.bgateway.com/edinburgh 0131 529 6644 bglothian@bgateway.com www.bgateway.com/edinburgh

Business Gateway services are delivered by Local Authorities, Scottish Enterprise and Scottish Government with the 10 BC June/July 2015 support of associated partner organisations. Maximum call charge from BT landline is 3p a minute.

ADVERTORIAL

Have YOU Embraced SUCCESS? Golf Day offer at Bruntsfield Links Bruntsfield Links Golfing Society is the fourth oldest golf club in the world and offers an enviable location only 3 miles from Edinburgh city centre. The course was originally designed by Willie Park Jnr and later modified by Dr Alistair Mackenzie the architect of Augusta National. Bruntsfield hosts the 2015 Open Qualifying and the grand clubhouse is famous for its dining facilities and offers panoramic views over the Firth of Forth.

Edinburgh Chamber of Commerce members are invited to Bruntsfield for your next golf outing to enjoy this special package: n Breakfast roll with tea & coffee on arrival n 18 holes of golf n 2 course Golfers Lunch £70 per person *Offer applies to groups of 8+. Quote “chamber” to book.

32 Barnton Avenue, Edinburgh EH4 6JH Tel: 0131 336 1479 Email: callumtaylor@bruntsfield.sol.co.uk www.bruntsfieldlinks.co.uk

Success can sometimes be a bigger challenge for business owners and entrepreneurs than the fear of failure. When your dream business becomes reality, the thought of it all crashing down on you can make you think you’re ‘not good enough’.

There’s a certain amount of “unknowns” that comes along with the achievement of goals, and this is one of the things that can make us fear success. Here are few reasons why: n Success means change; change means the unknown, and it’s sown into our DNA to both crave and resist it n Success means extra responsibility, which could affect family and relationships n The fear of achieving your vision and not having the capacity to manage a large and successful company To overcome fear, you must confront it head on. Put yourself into the game. If your ball bounces off side, you can pick it up, and play on.

Here’s my quick-step guide for overcoming Fear: Step 1: You’re successful. How has your life changed?

Step 2: What are your top three fears?

Step 3: How will you conquer these?

Step 4: Create a success plan and commit to it Now is the time to let go of any success barriers so you can…

Achieve more | Live more | Give more!

Beverley Anderson – Business Success Coach of BusinessBoostExpert Ltd

EDINBURGH ZOO NIGHTS Edinburgh Zoo Nights is an adult-only event where you can enjoy street food in a relaxed atmosphere, wander round and see the animals in the early evening and enjoy some entertainment to start your Friday night.

At this year’s events, you’ll get the chance to mingle with the dinosaurs after-hours. Explore the Zoo’s ‘Dinosaurs Return!’ exhibition – life-sized animatronic dinosaurs in their own lost world enclosure. Our Dinosaur Keepers will be on hand to answer any questions, we’ll have special talks by dinosaur experts, the chance to try out your palaeontology skills with fossil digs, and you will come across a few other dino-related surprises along the way.

0131 214 1114 info@businessboostexpert.com @BizBoostExpert BusinessBoostExpert

http://bit.ly/bbeoffer1

Are you ready to put yourself on the path of success mastery? A business success coach can open up abounding possibilities and avenues for your life, work and business.

Why not make that investment now? It’s FREE to get started!

Beverley inspires and empowers aspiring business owners and entrepreneurs to successfully launch & grow a 9 to 5 Freedom business of their own.

Dates for this year’s events are 29th May, 5th June, 19th June & 26th June, and tickets are now available to buy online at www.edinburghzoo.org.uk/zoonights

June/July 2015

BC

11

60 SECONDS

Name: Steven Sweeney Company Name: AGL Wealth Management Ltd Website: www.aglwealth.com Q In five words or less, what do you do?

A Provide advice & manage money Q How long have you been a Chamber member?

A 1 year Q Why did you join?

A Enhance our presence in the city & meet new people Q What services do you use?

A Attend lunches, dinners & seminars.

Q What’s the best business/benefit you have won through the Chamber?

A Enhanced profile & new clients / contacts.

Q Are there any additional services or information you’d be particularly interested in?

A Views on the financial landscape – post General Election 2015!

Q If you were telling another business person about the Chamber, what’s the first thing you would say?

A Opportunity to engage with people outwith your own industry profession; with people willing to engage Q Where do you read your copy of Business Comment?

A On the train!

Edinburgh Napier University Transport Research Institute Scotland’s largest and longest established transport research group is ideally placed to help tackle the key challenges facing Edinburgh.

The Transport Research Institute at Edinburgh Napier University has an enviable record of translating its research into practical applications which keep traffic flowing smoothly and safely across Scotland.

It has extensive experience of analysing the economic impact of bus and tram systems and advising local authorities on integrating different methods of public transport, as well as an in-depth knowledge of how this works in other parts of the world.

The Institute, established in 1996, carries out work for local and national government, research councils, the EU and occasionally private sector clients.

The Institute is already working with the city council on guidance for better streets, and can draw on a wealth of expertise on parking management.

With a new man, Professor Tom Rye, at the helm, and expertise across a wide range of disciplines, it sees the main challenges facing Edinburgh’s transport system as;

In terms of road maintenance, its researchers have developed a very good understanding of how law in England permits much greater control of what utility companies can dig up and when.

n Ensuring buses and trams are properly integrated and that both methods of transport prosper n Improving the city centre n Delivering better road maintenance programmes, and n Cutting the number of deaths and serious injuries on the roads

12

The Institute draws on skills covering everything from engineering and economics to sociology and psychology. Areas of research include transport modelling, policy and planning, public transport, sustainable mobility, road safety, freight and travel behaviour.

BC June/July 2015

And the internationally recognised road safety experts among its staff and PhD students can make a real contribution to cutting the death and injury toll on the roads.

New TRI Director Professor Rye has a unique comparative view on how Scotland could do better across a range of transport issues.

Professor Tom Rye

He is an international expert in the field of mobility management, parking management and comparative transport policy assessment, and joined the Institute after spending a period as Professor of Transport at Lund University in Sweden.

While there, he led the successful creation of the K2 National Knowledge Centre for Public Transport www.k2centrum.se, a joint initiative of Sweden’s research funding agencies, national transport agency, three regional public transport bodies and three research organisations including Sweden’s national transport research centre.

CHAMBER NEWS

Millennials Transport Wish List: Convenient, Connected and Coordinated

When Ian Craig, Chief Executive and Simon Wallis, Customer Service Manager of Transport for Edinburgh visited Queen Margaret University the Millennial Generation (those born between the 1980’s and early 2000) told them about their needs, wants and desires for public transportation in Edinburgh.

The students were part of a focus panel conducted by Professor Joe Goldblatt to find out about their current and future transport needs.

According to the students, whose ages ranged from 18 – 21, they need a system that has the convenience of electronic transactions, connectivity through WIFI and the seamless coordination of being able to easily move from bus to bicycle to complete their journey.

One student stated that she cannot live without the night bus and she often uses it at 3:15am. Several students concurred and added that it would be helpful to have bus schedules posted in night clubs and pubs to make it easier to plan their return travel journey.

Another student mentioned the importance of electronic payment for bus journeys. “No one has change any more. We use our debit, credit or other cards to pay. It would be helpful to have a top up type card so we may

control the amount of our payments and stay within our travel budget.”

Regarding connectivity, the students stated that WIFI access is critically important and even more so than having the convenience of AC or USB power chargers on Transport for Edinburgh vehicles. “I would welcome the streaming of adverts about local businesses that may interest me in exchange for my free use of broad band while travelling” one student enthusiastically stated. The other students agreed and stated that the streaming of local adverts might influence them to trade with local businesses whilst in route to their destination.

The students also mentioned the importance of a well coordinated transit system that might in the future include services similar to London’s Boris Bikes at bus and tram stations. “Having the bicycle for hire or for free as I arrive at my bus or tram destination may not only make it faster for me to get to my final destination but also provide good and fun exercise.”

Ian Craig and Simon Wallis said they appreciated the wise observations of the Millennial Generation students and would take them on board when planning travel services in the future. “You are our current and future customers” stated Ian Craig and “therefore your needs, wants and desires are important for us to hear.”

The word cloud produced from the focus panel clearly shows that the millennial generation seek transportation services that provide convenience, connectivity and seamless coordination and that they are very pleased indeed with the current services offered by Transport for Edinburgh.

By Professor Joe Goldblatt, EdD, FRSA is executive director of the International Centre for the Study of Planned Events at Queen Margaret University.

June/July 2015

BC

13

Vocational Qualifications — strength for Scotland’s future

SQA helps individuals realise their potential and achieve their ambitions by providing a wide range of high quality, internationally recognised qualifications and associated services.

Our qualifications are designed and structured to support people on their individual learning journeys, and give Scottish businesses a competitive advantage by enhancing the quality of the workforce.

We are ambitious for Scotland’s businesses, and a smart, well-trained and qualified workforce is essential for the future.

14

BC June/July 2015

Understanding Qualifications

Higher National Qualifications

At first sight, the Scottish qualification system might seem complex, but it is really very straightforward to understand. The fundamental aim is to provide a ‘learning ladder’ (or perhaps climbing frame would be more accurate, since you can go horizontally as well as up) that provides opportunities for everyone to achieve their full and true potential.

Higher National qualifications have been developed by SQA in partnership with colleges, universities and industry.

These qualifications are offered by colleges, some universities and many other training centres. Higher National Certificates (HNCs) and Higher National Diplomas (HNDs) are specially designed to meet the needs of employers, both locally and internationally.

HN qualifications provide both the practical skills needed to do a job and the theoretical knowledge employers expect. Some HNCs allow direct entry into the second year of a degree programme, and some HNDs allow direct entry to third year. Further information can be found at www.sqa.org.uk/hn

The wide variety of qualifications offered by SQA, at various levels, allows the individual to plan their future path by offering a relevant qualification at the appropriate level so they can move sideways, or upwards, but always towards new skills. By developing their own abilities, they add to the growing pool of skills available to benefit Scotland’s economy.

Scottish Vocational Qualifications Scottish Vocational Qualifications (SVQs) are based on national standards which are drawn up by people from industry, commerce and education. SVQs are badges or benchmarks of competence, so they work as a guarantee that someone who holds an SVQ can do the job the qualification covers. SVQs say what has to be achieved, and how, but they don’t have to be done in a classroom or on a training programme — many people achieve them while carrying out their normal day-to-day work. There are SVQs for nearly all occupations in Scotland, from forestry to IT, management to catering, journalism to construction. Further information can be found at www.sqa.org.uk/svq

Find out more Successful relationships are formed by listening to your requirements and developing an understanding of your business. To find out more, please go to www.sqa.org.uk/businessdevelopment

“SQA qualifications, highly regarded across the world for their consistent standards, are a valuable asset to those who achieve them.

They prepare people for life in general as well as for progression into further study, training or employment.”

Dr Janet Brown, SQA Chief Executive

Business Development T: 0303 333 0330 E: mycentre@sqa.org.uk W: www.sqa.org.uk/journeys

June/July 2015

BC

15

ADVERTORIAL

FEATURE: LEARNING AND DEVELOPMENT

New training centre proves itself a success A new state-of-the-art training centre which has been opened in Edinburgh

by GTG Training is proving extremely popular with users.

As well as offering extensive training facilities, the centre also has a highly flexible space that is proving popular for conferences, events and meetings with an increasing number of bookings

The purpose-built training and conference centre, which was officially opened in February, aims to provide greater education and learning opportunities for the local area as well as a high quality venue for business conferences, meetings and seminars.

With an enviable location close to Edinburgh Airport, GTG Training & Conference Centre is ideal for commuting and easily accessible to visitors.

Youth education is an important part of the work done by GTG Training, which has been established in Edinburgh for more than 20 years, but which has been in existence for four decades. The company offers expert tuition to apprentices and students through its four training divisions, focusing on transport, automotive, health & safety and business skills including I.T. To support the work, the new centre offers a range of services, including apprenticeship programmes and other initiatives to get local young people into employment after their training is complete, and the GTG Training team works closely with local employers.

16

BC June/July 2015

The venue can accommodate up to 200 guests and is available for hire by businesses and individuals.

Other highlights of the modern new site include: n Four training suites/Conference Suite/ Integrated audio video system n 5 Classrooms n Automotive Workshop n Forklift Driving centre n Driver training area n 8,617sqm² of training space n Professional and experienced instructors n On-site restaurant n In-house event caterer n Free Wi-Fi n Free on-site parking Centre Manager Liam McGeevor said: “One of the things that appeals to people is the

centre’s excellent accessibility. It is easy to reach us.

“For example, we staged a recent event for Vauxhall and they had up to 100 people in attendance. Most of the delegates came from the airport and they were here in a matter of minutes, then at the end of the day, they were able to get back just as easily.

“The free car parking is an attraction, too.

We have 200 spaces at the centre, which is important for people attending events.”

“People also like how flexible the building is.

We can move interior walls to create a range of spaces and we can even get cars in, which makes it ideal for automotive events.

“The centre is proving very popular. Since we opened, we have hosted a wide range of events and the feedback has been very positive.

“Not only are we attracting new users, we are also staging events for clients who are making repeat bookings because they were so pleased with the previous events we hosted. That is very encouraging.”

If you wish to find out more about the centre, please contact 0131 333 6833 or visit www.gtg.co.uk

Professional Development Qualifications at Edinburgh College Edinburgh College Business School offers a wide range of accredited professional development qualifications, designed to elevate your career Part‑time, evening and open learning options are available to fit around job commitments and lifestyle Programmes starting August 2015 Management & Leadership CMI Award/Certificate in First Line Management CMI Award/Certificate/Diploma in Management & Leadership CMI Award/Certificate/Diploma in Strategic Management & Leadership Human Resources CIPD Foundation Certificate in Learning and Development CIPD Intermediate Diploma in Human Resource Development CIPD Foundation Certificate in Human Resource Practice CIPD Intermediate Diploma in Human Resource Management Marketing CIM Certificate in Professional Marketing CIM Diploma in Professional Marketing Finance & Accounting AAT Accounting Foundation Certificate Level 5 AAT Diploma in Accounting Level 6 & 8 SAGE Accounting: Line 50 SAGE Payroll

“Edinburgh College is making sure RBS have sustainable people for the future in a dynamic and specialist industry.”

Ian Stuart, RBS

Project Management* APM Introductory Certificate APMP Qualification PRINCE2 - Foundation PRINCE2 - Practitioner

For further information contact Elaine Smith on 0131 535 4716 or email enterprise@edinburghcollege.ac.uk edinburghcollege.ac.uk/businessschool ILA and Training funding may be available. *APM and PRINCE2® courses are offered in partnership with Andrew Carnegie Business School – Accredited Training Organisation. PRINCE2® is a registered trade mark of AXELOS Limited.

June/July 2015

BC

17

Tailored IT support throughout Scotland For more information contact us on

01786 238 540 www.cplitservices.com 18

BC June/July 2015

FEATURE: LEARNING AND DEVELOPMENT

ADVERTORIAL

The RCPE announces a major investment into the refurbishment of their facilities The Royal College of Physicians of Edinburgh (RCPE) recently announced a major investment into the refurbishment of their Queen Mother Conference Centre, with work due to commence in 2016.

The Conference Centre built in the early 1980’s created a 300 seat raked theatre space behind a Georgian façade. The planned refurbishment will enhance, sustain and adapt the existing lecture theatre and foyer area to create a modern state of the art, 21st century Conference Centre. LDN Architects, who have a reputation for delivering innovative and award winning projects that address contemporary needs whilst protecting much valued heritage, are leading the design team.

The College was granted a Royal Charter

by King Charles II in 1681 and back then Physicians gathered together in their own homes to discuss the regulation of medical practice and standards. To this day, the RCPE remains committed to delivering excellence in medical education and standards to doctors throughout their careers and this purpose is facilitated within their Conference Centre and meeting rooms at 9-11 Queen Street.

This investment will not only benefit the RCPE’s Fellows and Members, but also their corporate clients providing a building fit for purpose, with improved technology, infrastructure and ease of movement for all no matter what their mobility requirements. A glass atrium will allow light to flood into the foyer creating a light and airy space.

CONFERENCES and MEETINGS at the ROYAL COLLEGE of PHYSICIANS of EDINBURGH

Modern conferencing in a historic setting Our comprehensive facilities at the Royal College of Physicians of Edinburgh range from lecture theatre to meeting rooms, Great Hall and Georgian suite Choice of spaces for conferences, meetings, dinners and receptions for 3–300 and full AV support including video conferencing Stylish central Edinburgh location at 9 Queen Street Member of Unique Venues of Edinburgh

June/July 2015

BC

19

BUSINESS NEWS

Business + Education = Inspiring Talent!

With the founding of the Edinburgh Chamber of Commerce in 1786, the Royal Charter stated that one of the important aims for the new group would be to promote education in the business sector.

229 years later, the Chamber is continuing to build upon this important value through the formation of the Inspiring Talent Group.

The Group is comprised of leaders and influencers from secondary, further and higher education including Rosalyn Claase, University of Edinburgh, Ruth Donnelly, University of Edinburgh, Finlay MacCorquodale, Edinburgh Napier University, Fiona MacFarlane, George Watson’s College, Jimmy O’Connell, Edinburgh Chamber of Commerce, Helen Robertson, Edinburgh Chamber of Commerce, Stephen Ross, Craigroyston Community High School and Jan Thomson, Edinburgh College. The Group is chaired by Professor Joe Goldblatt, Queen Margaret University.

The aims and objectives of the Inspiring Talent Group are to bring business and education together for mutual benefit. Over the past sixth months the Inspiring Talent members have hosted representatives from the Construction and Engineering, Finance and Banking and the Digital Technology sector. These discussions have identified new opportunities for secondary, further and higher education to better interact with and serve these key sectors in Edinburgh’s economy. These high level discussions have resulted in the identification of new courses of study, new resources engaged, and important recommendations have been formulated to promote a greater awareness of these sectors amongst secondary, further and higher education students so that they may consider these sectors in their future career plans.

Edinburgh Chamber of Commerce Chief Executive David Birrell said “We must

20

BC June/July 2015

Focus of the golfing world on East Lothian this July challenge ourselves to ensure our Talent is fit to compete in a global market. This includes learning new languages and building knowledge and expertise in doing business overseas. In Edinburgh and Scotland, we have every reason to be proud of our track record.

As the business world becomes even more digitally connected, labour more mobile and our competitors grow in confidence; we must ensure we set even higher standards across all levels of business. The quality of Talent has been fundamental to our success in the past and will continue to be a key differentiator in the future. “ Within the next six months the Inspiring Talent Group will be conducting meetings with the Retail, Food and Drink, Hospitality and Tourism, Culture and Entertainment, Sport and Recreation and Advertising, Media and Public Relations sectors. These previous and future meetings will seek to foster even closer links between business and education to improve the economic impact in the City of Edinburgh and beyond. The chair stated “I am deeply grateful to the members of the Inspiring Talent Group for their dedication to this noble purpose that was first identified in the Scottish enlightenment. Through their wisdom and hard work Edinburgh is now well on its way to achieve much stronger ties between business and education.”

It appears that the founders of the Edinburgh Chamber of Commerce were indeed visionaries when they included the key value of educational development in their original charter. Now, over two hundred years later, new visionaries from business and education are continuing to fulfil and further expand their original plan to meet the current and future needs of twenty-first century Edinburgh businesses.

By Professor Joe Goldblatt

When The Open came to Muirfield in July 2013, research showed that the tournament boosted the East Lothian economy to the tune of £18 million.

Now, we are looking forward to another great golfing year, with the Aberdeen Asset Management Scottish Open coming to a unique composite course of Gullane No1 & 2 in July (and, as announced recently, the Scottish Senior Open coming to Archerfield Links in August).

The Scottish Open is back in its illustrious position on the European Tour Schedule as a compelling destination for the world’s best. There is not a fortnight in professional golf quite as special, with the Open being played directly afterwards.

Visitor numbers are expected to be significant, with season tickets attractively priced and under-16s admitted free when accompanied by an adult. There is fun for all the family in the bustling tented village and the opportunity to see the superstars of the game up close and personal. All car parking is free of charge. All of this means there will be a huge increase in visitors to the village of Gullane and further afield in East Lothian. Great news for local businesses.

The Aberdeen Asset Management Scottish Open has grown in status and popularity from its inception in 1972 and winners have included major champions and European and World number ones in Ian Woosnam, Ernie Els, Lee Westwood, Colin Montgomerie, Luke Donald, Graeme McDowell, Martin Kaymer, Mickelson and 2014 champion, Rose.

To book tickets visit www.europeantour. com/tickets or call 0800 023 2557

BUSINESS NEWS

Pension auto-enrolment: Our experience so far

By Duncan Muir, Head of Business Marketing It’s now over two years since auto-enrolment was first introduced, and in that time Standard Life has helped thousands of businesses through the process of setting up a qualifying workplace pension scheme. Now auto-enrolment is fast approaching for an additional 1.3 million employers, and many are still unsure what they should be doing to prepare their business for this change.

Based on the volume of employers approaching auto-enrolment, I thought it might be useful to share some of our experiences with you, including some trends you might want to follow and the common pitfalls you may wish to avoid. With that in mind, here are Standard Life’s top five learns from the last two years:

Contributions Both employers and employees have been contributing more than we expected into their pension pots. This is a great sign for the future, as quite simply the more your employees build up in their pension pots, the more money they will have to rely on when they reach retirement. It also shows that employers understand and are supportive of the aim of auto-enrolment, which is ultimately to help people save enough money to allow them to retire at an age and with a level of income that suits them.

always the same. We’ve heard of pension providers that, due to unprecedented demand, are unable to carry out basic administration tasks and in turn are pushing this burden back onto the employer.

Therefore, it’s worth researching this thoroughly before you decide on a provider to avoid having to make changes at a later date.

Employee Engagement People are becoming increasingly interested in pensions. Not only are pensions and retirement receiving more coverage in the news and press these days, but autoenrolment means that pensions are now affecting everyone. Indeed, by 2018, every qualifying person in the UK will have been enrolled into a workplace pension scheme at least once. For many of these people, this is the first time they have saved for their retirement so their views and opinions on the subject are changing. For this reason, we predict that the quality of the company pension scheme will be something employees actively consider when seeking employment.

Further benefits However it’s not just a quality pension scheme employees are looking for. One final trend we are beginning to see in the industry is the rise in the number of employers offering additional benefits outside of salary and their pension scheme, such as life cover and health cover. This again suggests that employees are starting to consider additional benefits alongside salary when determining their total pay package.

While auto-enrolment may still be viewed by some as a necessary evil or as nothing more than a tax to their business, our experience suggests this view has dramatically shifted in the last 12 months. As employees become increasingly engaged with their pension savings, employers are now starting to realise that a quality pension scheme can be viewed as a valuable asset to retain and reward their employees.

Standard Life Assurance Limited is registered in Scotland (SC286833) at Standard Life House, 30 Lothian Road, Edinburgh EH1 2DH. Standard Life Assurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Opt outs Member opt out levels have been much lower than expected. Initially the Department for Work and Pensions (DWP) predicted that as many as 30% of employees would opt out of their pension, but they have recently reduced this estimate to 15% based on the latest figures. Indeed, our figures show that only 7% of employees auto-enrolled into a Standard Life workplace pension have opted out. This is positive news as it shows that people understand the need to save for their future.

Administration and data Auto-enrolment is always going to provide employers with additional administration challenges as running a pension scheme is an ongoing process. However, it’s worth remembering that the degree in which this additional admin impacts your business isn’t

June/July 2015

BC

21

ADVERTORIAL

What’s your Postcode?

- The question your customers love to answer.

If your business captures address details from customers – via a website, over the phone or in person – you’re missing a couple of tricks if you don’t start by asking “What’s your Postcode?”

Using a Postcode to find an address is…

being spelt correctly.

Fast: it saves time for your staff and customers by allowing them to jump straight from a Postcode to an individual address.

In your business, that might mean even more productive staff or more customers completing your forms.

Poorly addressed mail can take longer to be delivered and may reflect badly on your business (if my address is incorrect, what else did they get wrong?)

Accurate: there’s no need to type-in the full address so there’s no risk of typos. We all know some names – like Athelstaneford or Penicuik – don’t always lend themselves to

The technology that provides this feature is available in several forms – as a simple widget which can be built-in into your website or software, or as a stand-alone app which runs on your desktop. It can even correct the existing addresses you have in your database.

UK-based firm Allies have specialised in addressing since 1987 and have over 1000 businesses using their cost-effective “postcode to address” technology.

Their customers include small start-ups, FTSE plcs through and public sector organisations – plus even one of the world’s best-known postal authorities.

To try out the feature for free, or to simply find out more: Call 01508 494488 Visit www.alliescomputing.com

Aberlour Child Care Trust is the largest, solely Scottish, children’s charity. This is an exciting time for the charity and we have ambitious plans for growth and development and are looking to further strengthen our Board of Directors in order that they can guide our success.

Board Members We would like to hear from energetic professionals who are able to help the charity set, develop and deliver its strategy, transforming the lives of the children and families we work with.

Being an Aberlour Board Member is both challenging and very rewarding. You will gain knowledge of a different sector and satisfaction in supporting this ambitious charity in making decisions that benefit the children and families we support and care for.

The Board of Directors is crucial to the success of Aberlour Child Care Trust,

providing good governance, guidance and leadership at the highest level of the charity. We are seeking people with relevant expertise, with the time and commitment to devote to this challenging role and who share our values as an organisation. New Board Members will share their knowledge and expertise, working constructively with our respected Board of Directors, Chief Executive and Senior Leadership Team. We are particularly interested in hearing from dynamic professionals who are looking for opportunities to broaden their own experience, perhaps improve their own career prospects and share their existing

knowledge, who are currently enjoying careers in: • Public sector • Business development • Marketing and fundraising • Financial sector If this exciting opportunity interests you and you want to make a difference, please contact elaine.mccrory@aberlour.org.uk to request an information pack.

www.aberlour.org.uk

A Scottish Guarantee Co No: SC312912 Scottish Charity No. SC007991

22

BC June/July 2015

CHAMBER NEWS

Electric taxis are powered up for the Capital’s streets Electric taxis may soon be on the streets of Edinburgh after councillors approved plans to change licensing conditions Members of the Regulatory Committee agreed to amend the City of Edinburgh Council’s licence requirements so that electricitypowered cars can be used as taxis and private hire vehicles (PHVs).

The results of a public consultation into the proposal were revealed in a report to committee members.

Councillor Gavin Barrie, Convener of the Regulatory Committee, said: “The report recommended a change to the licensing rules because the current conditions, which were set in 2006, allowed cars powered by liquid fuel only.

“This change will take into account advances in vehicle performance technology, and will give drivers the option of using cars that can be less damaging to the environment and will improve air quality, through reductions in harmful carbon emissions.”

New train station in the west of the city set to become the public transport lynchpin for huge housing developments The £25 million Edinburgh Gateway station will also provide an interchange with the tram line, allowing residents from Fife and the north to connect with Edinburgh Airport by train and tram.

Network Rail contractors are already on the ground and have begun clearing the site. The station located near the Gogar Roundabout is expected to be in operation by the end of next year.

The two-storey building will see passengers able to walk the few dozen metres between train and tram platforms, with easy links to the Gyle shopping centre and bus services.

However, the station will not offer services to Glasgow and the west as originally

planned, after cuts to the Edinburgh-Glasgow Improvement Programme in 2012 saw a vital spur of track at Dalmeny scrapped to save money.

Transport experts said the route would be popular with future residents as it would cut journey times to the city centre in half compared with the tram, as well as becoming a “crucial” travel axis for Edinburgh Airport passengers.

Transport consultant Robert Drysdale said: “When Stewart Stevenson cancelled the Edinburgh Airport rail link, he made the point that the Edinburgh Gateway would be an alternative way of getting there by heavy rail.

“Ever since the tram opened, there has been increased awareness of making use of that asset, and that suggests that there will be more of a focus on releasing land for housing because it’s a ready-made transport artery, so the Edinburgh Gateway might also have that role.

June/July 2015

BC

23

24

BC June/July 2015

BUSINESS NEWS

Customer survey success for Transport for Edinburgh Transport for Edinburgh has much to celebrate with the publication of Passenger Focus UK’s 2014 customer survey results. Both Lothian Buses and Edinburgh Trams were rated in the top tier among UK bus and tram operators.

Lothian Buses scored an overall 94%, rating them amongst the best bus operators in the UK scoring highly for punctuality, safety of driving and condition of vehicles. The operator exceeded last year’s results relating to value for money scoring a satisfaction rating of 83%. Edinburgh Trams received a 95% overall satisfaction rating from their passengers. 70% surveyed that they were “very satisfied” - the joint highest percentage of tram operators surveyed. Like their sister company Lothian Buses, 83% of those asked were satisfied that the tram service provided value for money.

Cllr Lesley Hinds, Transport Convener and Chair of Transport for Edinburgh said: “With high levels of satisfactions for both Lothian

Buses and Edinburgh Trams we are clearly on our way to achieving a seamlessly integrated transport offering for the city. We will continue to strive to improve customer satisfaction and be the benchmark of quality for transport operators across the UK.” The survey was carried out late last year, with approximately 1,800 passengers from both modes being asked to give their views on punctuality, journey time, safety of driving, value for money and cleanliness and condition of vehicles.

Tom Norris, Director and General Manager of Edinburgh Trams said: “We always listen to our passengers and try to learn what we can do better, and this first large-scale independent study will help us to do that

even more. While I’m obviously delighted, we’ll continue to work hard to make every journey as safe, reliable and enjoyable as possible. We’ll look very closely at all aspects of this report as there’s always room to improve. We’re still a new service and I’m confident, that with a focus on continuous improvement, that we can be even better.”

Sarah Boyd, Head of Operations at Lothian Buses said, “What matters most to our customers is that we give them the best possible means of travelling in and around the city and this survey is further evidence that we are delivering on their expectations.

For a large part of that we have to thank our hard working and dedicated staff, who deserve to be proud of this achievement.”

At the end of 2014 Transport for Edinburgh reported that six million extra passenger journeys were made over the previous year, three million more on buses and three million passengers on the new Edinburgh Trams service.

June/July 2015

BC

25

INSPIRING TRANSPORT

Transforming Scotland’s Railway The Scottish Government has ambitious plans to transform its railways and we are grateful to them for choosing Abellio to assist in that purpose. We have many exciting and challenging plans for ScotRail, and it is our intention to work with the team wherever possible to deliver them.

Performance for passengers Together with Network Rail we have announced a new ScotRail Alliance which will help us realise the full potential of Scotland’s railway through our plans which include: brand new trains; a true intercity service; more smartcards; new flexible fares; exciting community programmes, and of course the creation of a railway tourism experience worthy of Scotland’s world-famous scenery and attractions. In particular, we look forward to welcoming the new Borders Railway into the ScotRail family.

Abellio’s vision for the new franchise From the start, it was clear Scottish Ministers wanted the new franchise to be different, reflecting the views of the many people and organisations we met. Their vision, and ours, is that ScotRail will become a national asset the country can be proud of.

The Scottish Government already has in place a National Performance Framework and

26

BC June/July 2015

it made sense for Abellio to build its vision for ScotRail around this framework. Under the Abellio Vision we commence the journey of making Scotland’s national railway more relevant to the economy.

easier journeys across Scotland.

This means that, as well as raising the standard of rail travel, we must consider ScotRail’s role as a major national business, for example, in how we work with our suppliers, our staff and trade unions. We also need to make journeys more affordable to help people pursue their careers and leisure interests. Another priority is to support a growing economy by providing more seats for commuters, more punctual journeys and better quality business travel. In short, the new franchise needs to be good for passengers, good for staff and good for Scotland.

n Prevent incidents that cause delays

Good for Passengers Our plans to improve ScotRail’s services involve faster, more reliable, better value and

n Scotland’s first true intercity network n The best food and drink n New trains n Extra space for shops n New range of better value fares n Door-to-door travel n 3,500 more cycle parking spaces

Good for Staff ScotRail’s workforce has done a great job and has a crucial role in further improving passengers’ journeys. We want our staff to have a better understanding of our customer needs to as to improve their experience. It is important for Abellio that our staff can advance their careers, have greater job satisfaction, opportu­nities to learn new skills, and share in the success of the business.

INSPIRING TRANSPORT Good for Scotland We have deliberately designed our plans for ScotRail with the clear intention of helping to achieve Scottish ministers’ key objectives for the country set out in the National Performance Framework. These objectives range from supporting economic growth to creating a fairer, healthier, stronger and greener Scotland, and will become embedded in our strategic thinking so as to create better value fares, benefits for jobseekers to encourage return to work and a larger switch to rail.

ScotRail and Network Rail: Working Together for the Passenger As an input to the ScotRail franchise process, Network Rail worked with Transport Scotland to promote ways of achieving much more effective collaboration with the new franchise holder, with specific proposals for alliancing.

Throughout the bidding process, Abellio demonstrated willingness and a desire to work collaboratively with Network Rail in an ‘Alliance’, and in April 2014 an agreement was signed between both organisations that outlined how we would work together should Abellio be the successful bidder.

Under the agreement, Network Rail and Abellio will remain separate companies but act as a joint team led by a single management Board and headed by an Alliance Managing Director who will report to both Network Rail and Abellio. While there is still much work to be done to bring both organisations together, the new partnership between Abellio ScotRail and Network Rail is now up and running.

a joint team, sharing a common vision and objectives, is the best way to achieve this.

It’s about putting aside divisions created by separate organisational priorities to deliver to a common purpose and make decisions that benefit all users of the railway.

We also believe that the ScotRail Alliance will create an environment for our people that is challenging, engaging and, most importantly, rewarding by removing the barriers that prevent them from doing things quickly, efficiently and effectively. An environment where skills will be easily exchanged between both organ­isations, where we can work together on our response to infrastructure incidents or weather resilience, where we can move closer in the manage­ment of our property assets and where we have the flexibility to review our access planning arrange­ments to be able to work efficiently and with least passenger disruption.

How will we do it?

We will work to a common vision that puts safety above all else and uses every opportunity to drive efficiency. We’ll value good team working and constructive mutual challenge to create an outward focussed, professional ScotRail Alliance that adds value and uses a balance of data, intuition and experience to make effective decisions that put the customer first.

The work to achieve this has already begun as we look at every part of the railway’s operations in Scotland.

Why a ScotRail Alliance?

Quite simply we want a high performing railway in Scotland that delivers the best service possible for all passengers and all operators using the network. We believe that

Article by Dominic Booth, Managing Director Abellio UK

ScotRail will deliver 70 new state-of-the-art Hitachi trains for Scotland.

Many will operate on the main EdinburghGlasgow route, with 24 of the new trains introduced

by December 2017 and the others by December 2018.

This will ensure that the full benefits of the Edinburgh Glasgow Improvement Programme (EGIP) are realised for passengers.

EGIP is a strategic priority for the Scottish Government. It is a key phase in the electrification of the Scottish rail network and represents an investment by the Scottish Government of £742 million.

Once complete, it will mean 20% faster journeys on longer, more modern electric trains providing 7,500 extra seats for our customers.

The full fleet will be maintained at Craigentinny, Edinburgh.

June/July 2015

BC

27

INSPIRING TRANSPORT

Improved Transport links in the Capital

28

In May 2014 Edinburgh made history by reintroducing the tram network to the capital’s streets for the first time in 58 years.

have watched the service bed in, becoming established as a key element of the city’s transport offering.

beautiful open spaces and a world-class cultural scene, attracting an impressive 3.5 million visitors each year.

It’s hard to believe that almost a year has passed since then, during which time we

As a major historic city Edinburgh boasts some of Britain’s most iconic landmarks,

By bringing in the tram we are striving to provide a modern, integrated transport

BC June/July 2015

INSPIRING TRANSPORT system, incorporating buses and other forms of transport too, a set up which we have seen work so well in other cities.

And its popularity amongst the city’s residents and visitors is already easy to see with more than 90,000 people a week using the tram on average, surpassing Transport for Edinburgh’s business model target and demonstrating a growing demand for public transport in Edinburgh.

To add to this, the latest Passenger Focus survey revealed a 95% overall satisfaction rating for tram passengers, who were most impressed with the safety and punctuality of the service.

With a growing population as well as healthy visitor numbers, it is essential that we provide Edinburgh with first-rate, accessible transport options. And with roads already busy with vehicles the tram is providing an efficient and, with no on-street carbon emissions, environmentally friendly alternative to driving into Edinburgh.

By linking the airport directly with both Edinburgh Park and York Place the tram is opening Edinburgh up to potential investors too, not only providing a fast and reliable route into the centre and the opportunities it offers, but also by showcasing the many different aspects of our fantastic city at each stop.

Research has shown that the introduction of trams can have an incredibly positive effect on a city’s reputation. In Croydon, for example, residents and businesses associated the launch of Tramlink with the area’s regeneration, while Manchester’s Metrolink is thought to have contributed to the redevelopment of Salford Quays, resulting in 3000 permanent jobs and boosting the local economy by £70m a year.

In Edinburgh, we have seen a series of high profile businesses locating along the whole of the tram route since it was announced in 2008, from customer services to bars, restaurants and retail. Some of the most recent incomers include Calvin Klein and TK Maxx, which is set to open on St Andrew Square next year.

Major investment also includes the forthcoming £850m St James Quarter and the significant redevelopment at Haymarket, not to mention the expansion of Edinburgh Airport.

In fact, the tram is key to unlocking strategic development land in West Edinburgh, particularly the International Business Gateway, an 85 hectare site adjacent to Edinburgh Airport, with scope for major commercial development, delivering thousands of new jobs, as well as Edinburgh Gateway, a new railway station which will

provide rail and tram access to Edinburgh Airport.

The Council and Edinburgh Trams have continued to work closely with existing businesses along the route too to understand the impact they have experienced since the introduction of the tram, helping them to understand its purpose and how they can benefit from it.

To this end, our edinburghtrams.com/ business website, which provides advice and information, is soon to be upgraded to further support the business community.

Bringing together flights, trains, trams and buses makes it so much easier for people to work, relax, shop and spend money in the city, which there is no doubt has a positive impact on businesses, increasing footfall and creating a more attractive atmosphere.

This also shows business partners that we are serious about our reputation as a leading and modern European city that boasts world-class infrastructure, providing a quality experience and investing in our future success.

By investing in Edinburgh Trams alongside our well-used and popular bus service, we

have demonstrated our commitment to improved transport links in the capital, which is essential to creating a thriving economy.

This is a hugely important time for transport in Edinburgh and the surrounding areas, with the Queensferry Crossing set to open next year, Edinburgh Airport undergoing significant expansion and the new Edinburgh Gateway station, which will link passengers from the Fife line and North East Scotland to the airport, scheduled for completion in December 2016.

Edinburgh Trams is an integral part of this, and as we look to its future we are considering a long-term plan which will continue to satisfy and serve residents and visitors, improve transport links to the city centre and provide a welcome boost to the local economy.

By Councillor Lesley Hinds, City of Edinburgh’s Transport Convener

June/July 2015

BC

29

FEATURE: TRANSPORT

ADVERTORIAL

From Edinburgh to the Faroe Islands Scotland’s new direct link with its North Atlantic neighbour, the extraordinary Faroe Islands, took off on March 30.

In less than two hours passengers can fly with Atlantic Airways from Scotland’s thriving capital to a land of extraordinary scenery and amazing adventures.

The 18 Faroe Islands make up one of Europe’s most unusual and dramatic destinations, with breath-taking scenery, great walking, and fantastic birdlife. Yet getting around is easy, with the islands connected by modern tunnels, bridges or fast ferries. Faroese culture is distinctive and colourful and its traditions date back hundreds of years to the time of

the Viking and Celtic settlement.

The Faroe Islands are a great destination for anyone who enjoys the outdoors but it is also a great place to do business or hold a conference.

A business-friendly environment, features 18 per cent corporation tax, a highly educated workforce among a population of 49,000, and excellent hotel and conference facilities.

For Scottish companies looking to do business in the Faroe Islands, the main industries are fishing and aquaculture – Faroese farmed salmon, much of which makes its way to UK restaurant tables via Scotland, enjoys an exceptional reputation and the annual harvest exceeds 60,000 tonnes (gutted).

Drilling operations have been taking place in Faroese waters over recent years, with the hope that reserves inn UK waters west of Shetland may extend further into Faroes waters.

Faroese knitwear, of course, is internationally renowned, not least thanks to “that jumper”, as worn by Detective Sarah Lund in TV’s The Killing. Other industries include brewing and IT. The new twice-weekly scheduled service from Edinburgh forms part of the new strategy of the Faroese national carrier, which focuses on more frequent links to the islands’ closest neighbours. www.visitfaroeislands.com www.invest.fo

Unbelievable Now twice weekly to the Faroe Islands from Edinburgh ATLANTIC.FO

0131 659 9944 or contact your travel agent

30

BC June/July 2015

FEATURE: TRANSPORT

Edinburgh ExEcutivE carriagEs

APRIL/MAY 2015

Retail ngal piri Inte Ins rna tion Trade

FEBRUARY/MARCH

2015

Advertise your business in Business Comment Covering all of the major business areas in Edinburgh Contact Anna Blyth on t: 0845 887 3815 e: anna.blyth@distinctivegroup.co.uk

Executive Business Travel • Airport Transfers Golfing Trips • Sightseeing Tours Weddings • Special Occasions Telephone: 0131 644 3034 E-mail: enquiries@edinburghexecutivecarriages.co.uk www.edinburghexecutivecarriages.co.uk



















June/July 2015

BC

31

Advertising Feature

THE JAGUAR XE. NOW AVAILABLE TO TEST DRIVE AT PENTLAND JAGUAR. THE JAGUAR XE REDEFINES THE CONCEPT OF THE SPORTS SALOON AND WILL BE THE DRIVER’S CAR IN ITS CLASS. Its lightweight construction, streamlined styling, luxurious interior and outstanding ride and handling are testament to company founder Sir William Lyons’ vision: “The car is the closest thing we will ever create to something that is alive” The rear-drive XE is the only vehicle in its class to use an aluminium-intensive monocoque. This extremely robust yet light structure, together with double wishbone front suspension and an Integral Link rear axle, is fundamental to the XE’s innovative benchmark vehicle dynamics.

Jaguar’s world-leading expertise in aluminium structure engineering enables exceptional fuel consumption and emissions figures: with the new Ingenium diesel engines, the XE can achieve 75mpg and 99g/km CO2 - the most efficient Jaguar ever.

Powered by the supercharged 3.0-litre V6 petrol engine from the acclaimed Jaguar F-TYPE, the XE S is capable of 0-60mph in just 4.9 seconds. The aluminium-intensive Jaguar XE is the first model developed from Jaguar Land Rover’s new modular vehicle architecture. The long 2,835mm wheelbase and low seating position enable perfect proportions and a streamlined profile.

The cabin offers outstanding levels of comfort and spaciousness. Exquisite materials and finishes combined with Jaguar craftsmanship make this a class-beating interior that’s unlike anything else in the segment. Jaguar’s new InControl Touch infotainment system takes centre stage: its innovative 8-inch touchscreen brings fast, intuitive access to all features and functions - and iOS and Android smartphone apps.

The XE has some of the most advanced driver assistance systems available. All Surface Progress Control (ASPC), developed through decades of Jaguar Land Rover experience in off-road traction systems, can electronically gain traction in seconds and is ideal for use on low-grip surfaces, such as snow-covered roads.

Laser projection technology enables the XE’s head-up display (HUD) to generate sharp, high-contrast colour graphics (such as vehicle speed and navigation) from a module smaller and almost a third lighter than existing systems, retaining clarity even in direct sunlight.

A stereo camera is mounted behind the front windscreen to give the XE a 3D view of the road ahead: this highly accurate data is used for functions including autonomous emergency braking and a lane departure warning system.

The XE is the stiffest, most aerodynamic Jaguar saloon car ever built. It is also the first Jaguar to be equipped with electric power steering, tuned to provide exceptional responsiveness and feel but with lower energy consumption than hydraulic systems. The XE also boasts the lowest cost of ownership and most environmentally sustainable credentials of all Jaguar models.

Manufacturing of the aluminium-intensive Jaguar XE occurs at Jaguar Land Rover’s Solihull plant in an all-new facility. Part of a £1.5bn investment, this flexible, purposebuilt site will create 1,700 UK jobs.

The XE now completes the Jaguar saloon car range, sitting below the XF and XJ model lines.

PENTLAND JAGUAR EDINBURGH 107 Glasgow Road, Edinburgh, EH12 8LH 0131 603 5238 www.pentlandjaguar.co.uk

Your incredible journey starts here.

32

BC June/July 2015

AM AWARDS 2015 AUTOMOTIVE MANAGEMENT AWARDS

: UK RETAILER OF THE YEAR

THE ALL NEW JAGUAR XE. Get ready to rewrite the rules. With its F-TYPE inspired design, the new XE is coming and it’s going to be a wake-up call for every other car in its class. With an engine range that delivers thrilling performance and impressive efficiency, the new XE will redefine the sports saloon.

The XE from £329 a month plus deposit and final payment.

Contact us today to find out more.

REPRESENTATIVE EXAMPLE† 36 Monthly Payments

Customer Deposit £329

Duration of Agreement (Months)

On the Road Price††

£30,775

Total Amount of Credit

Optional Final Payment

£13,040

Representative APR

Finance Deposit Allowance Total Amount Payable

£2,535 £33,418

Purchase Fee (Included in final payment) Interest Rate (Fixed) %

£5,999 37 £22,241 4.9% APR £10 4.82%

††Model shown is an XE Saloon 2.0D (163PS) Prestige 4dr Manual with optional metallic paint Glacier White, on the road price £31,395. On the road price is the manufacturer’s Recommended Retail Price, plus First Registration Fee and Delivery Pack.

PENTLAND JAGUAR

107 GLASGOW ROAD, EDINBURGH, EH12 8LH 0131 603 5238

WWW.PENTLANDJAGUAR.CO.UK

Pentland Jaguar is a trading style of John Clark Motor Group who is acting as a credit broker and not a lender.

HOW ALIVE ARE YOU? Fuel consumption in mpg (l/100km): Urban 24.4-64.2 (11.6-4.4); Extra Urban 46.3-83.1 (6.1-3.4); Combined 34.9-75.0 (8.1-3.8). CO2 Emissions 194-99 g/km. Official EU Test Figures. For comparison purpose only. Real world figures may differ. †Representative Example relates to an XE Saloon 2.0D (163PS) Prestige 4dr Manual. Representative 4.9% APR available on new Jaguar XE saloon models registered between 1st April and 30th June 2015 at participating Retailers only. With Jaguar Privilege Personal Contract Purchase you have the option at the end of the agreement to: (1) return the vehicle and not pay the Final Payment. If the vehicle has exceeded the allowed mileage a charge per excess mile will apply. In this example, 14p per excess mile up to 4,999, or for excess mileage of 5,000 or more, a charge of 28p will apply to each excess mile above the allowed mileage. If the vehicle is in good condition and has not exceeded the allowed mileage you will have nothing further to pay; (2) pay the Final Payment to own the vehicle or (3) part exchange the vehicle subject to settlement of your existing finance agreement; new finance agreements are subject to status. Representative example is based upon an annual mileage of 10,000 miles.

Finance is subject to status and only available to applicants aged 18 and over resident in Mainland UK and N.Ireland. This finance offer is only available through Black Horse Limited trading as Jaguar Financial Services, St William House, Tresillian Terrace, Cardiff CF10 5BH. We can introduce you to Jaguar Financial Services and a limited number of other lenders to provide funding for your vehicle. We may receive commission or other benefits for introducing you to such lenders.

June/July 2015

BC

33

ADVERTORIAL

Qatar Airways increases Edinburgh flights In May Qatar Airways increased services to a daily operation between Edinburgh and Hamad International Airport, Doha.

Marking and celebrating a year since the successful launch of the original five services per week, the additional frequencies reinforce Qatar Airways’ commitment to Scotland by providing customers with increased choice and access to more than 140 business and leisure destinations.

2015 will see Qatar Airways add a number of new destinations to its growing global network, starting with Zanzibar from 1 July 2015 taking the total number of destinations in the airline’s Africa network to 20. In December 2015, the airline will also commence a four times weekly service to Durban. In addition major expansion in South Africa sees increases in services to Cape Town and Johannesburg.

Passengers from Edinburgh transiting through Hamad International Airport can

take advantage of the award winning duty free options available. Qatar Duty Free offers more than 70 retail outlets offering an unprecedented selection of designer labels, fashion, electronics, gourmet foods and much more. Luxury brands available include Bulgari, Hermès, Giorgio Armani, Hugo Boss, Mont Blanc, Rolex and Chanel. In addition, more than 30 cafés and restaurants offer a sumptuous selection of global and local cuisine.

choose from superior, deluxe and executive rooms or executive suites, which can be booked for 0-3, 3-6, 6-12 or 12-24 hours, giving them the opportunity to rest in between flights or to use the room as a base while they explore the amazing boutiques and restaurants.

Passengers can also choose from a wide variety of treatments at the airport Vitality Spa, which have been specially designed to relieve the fatigue of travelling.

For passengers with longer transit times, whether travelling on business or for leisure, the recently opened Airport Hotel is designed to meet their needs. Guests are invited to

Are you ready for Auto Enrolment?

New legislation states that employers are legally required to automatically enrol their staff into a pension scheme and make contributions.

Don’t leave it too late!

The implementation of a compliant scheme can take time.

All employers have been given a staging date; this is the deadline by which you will need to have a scheme in place and be ready to enrol workers.

Acumen can assist with all elements of Auto Enrolment, relieving the additional administrative burden and providing peace of mind for the employer.

Acumen Accountants & Advisors Payroll Bureau has over 20 years’ experience in dealing with ever changing legislation and compliancies, we can take the pain out of the Auto Enrolment procedures, ensuring that you are prepared.

34

BC June/July 2015

Failure to comply can incur considerable fines.

Please do contact us for more information and advice, email our in-house expert Lisa Bruce at lisa.bruce@acumen.info or visit www.acumen. info

PARTNERS IN ENTERPRISE

Time to Invest

Gaynor McIntyre

Gaynor McIntyre recently joined Condies Chartered Accountants and Business Advisers as their Strategy Consultant. Gaynor has over 20 years of consultancy and business coaching experience.

In the first of a series of articles, Gaynor addresses a common situation in growing businesses: Far too often I walk into businesses and ask a very simple question, “If the handle falls off that door over there, who is responsible for fixing it?” Sadly, in 9 cases out of 10, the owner of the business (with already too much on his/ her plate) will say, “Well actually, I do that.”

You can’t imagine the number of times I have walked into businesses and found the owners or GMs busy washing dirty mugs, lying underneath desks sorting twisted cables, opening mail or emptying bins - and all because they are watching the pennies.

The question is: where do you draw the line and at what point do you sit yourself down and ask, “Why on earth am I doing this?”

At some stage every business will reach a point where it’s not possible to keep all the plates spinning. It’s not arrogant to admit that you don’t need to do some of the stuff that you could get others to do. Indeed, I congratulate clients when they get to this stage, encouraging them to look back and see what they have created. I’ve yet to meet a client who dons a Superman suit underneath their clothes – but every day I meet business

people who are trying to squeeze into one!

As your business grows, so do your responsibilities and those include investing in a solid infrastructure and platform to support the business as it grows.

The key word here is Invest.

It’s not about cost or spending; it’s about making sure you feed your business with the right processes, technologies, knowledge and capabilities so that it can do what it does best: n Delivering the product or service you set the business up to provide in the first place n Doing it smoothly n Making sure the team or ‘engine’ is the correct size and the right people are filling the right roles.

I liken it to being a parent: we create and give birth to our children, guide and nurture them, educate them as best as we can and love them to bits, hoping that one day they’ll grow up to be the best they can be. I see businesses in the same way – nurture them and they are more likely to flourish. Behave with scarcity and invest little and you will see your business wilt in front of your eyes.

Is the decision to invest sometimes a hard one to make? Yes, often.

Might the restructuring and investments feel a bit uncomfortable? Yes, more than likely.

Will you occasionally question what you are doing? Yes, definitely!

All of this is OK - it’s just part of the normal business journey. Like having children, it’s sometimes hard to let go, but you have to trust them at some point.

So if you find yourself empting the bins or fixing computers then that’s your trigger to take a step back, reflect on what decisions you need to make, press the invest button ….

And don’t look back!

In her next article, Gaynor shares top tips on building foundations that turbo charge businesses into a growth phase ….

We thank our Partner in Enterprise for their continued support of the Chamber.

June/July 2015

BC

35

GETTING STARTED

Name: Lisa Scott Business name: Floral Image (Edinburgh) Start up date: October 2014 Website: www.floralimage.co.uk Q1: Tell us a bit about your business?

I supply beautiful life-like floral displays on a rental basis to businesses in and around Edinburgh.

Q2: What gives your business ‘the x-factor’?

The floral displays for sure. They are really stunning and so realistic. My customers just love them and look forward to the regular changeovers.

Q3: What motivated you to set up in business for yourself?

I had been researching new business ideas for a while and when I saw this product I had a strong feeling it could be really successful in Edinburgh.

Q4: What do you like most about working for yourself?

Building a new customer base from scratch is really exciting and working for myself

also enables me to plan my week to build in time for family and friends.

Q5: What has been your greatest business success to date?

Winning my 1st customer and recently my 100th were both huge moments. I also get great satisfaction from seeing how happy my customers are when I bring in new Floral Displays for them – they love the variety on offer.

Q6: What has been your lowest moment?

Getting my first and only parking ticket last month! I had budgeted for many more when writing the business plan, and was proud of my track record until recently!

main focus is to continue to build my customer base. I also hope that in 5 years I love my work as much as I do today.

Q8: What would be your top tip to someone thinking of starting up their own business?

Take your time on the initial market research and planning and, while it seems obvious, focus on ideas that you can imagine yourself doing and which you think will make you happy.

Q7: In terms of business achievements, where do you want to be within the next 5 years?

Having proven that there is demand and interest in this product in Edinburgh, my

NEW MEMBERS

36

Abbey Tours

Diabetes UK

Perth Racecourse

ABC Events

Dr Katrin Brauer

Pexel Research Services

Accountants For Business UK LTD

East Lothian Out of School Care Network

Resource & Environmental Consultants Ltd

Alpha Translating & Interpreting Services

Etihad Airways

Riddle and Coghill Interiors

Appointedd

Grid Iron

Bluerad North Ltd

Hearts Desire Scotland Ltd (Couthie)

St Columbas Hospice

Brightspace

Hibernian Football Club

Brook Street Edinburgh

Holyrood PR

BRS Pools Ltd

Hopetoun House Preservation Trust

Bruntsfield Links Golfing Society Limited

IHF Limited

Caledonian Education Information Centre

Jimmy Martin Travel

Care and Repair Edinburgh

Judith Mackay

Carmelaws Consultancy

Mapix Technologies Ltd

Central Training Services Limited

Matchpoint

TSEC LTD

Chartered Management Institute

Montpeliers Edinburgh Limited

Turkish - Scottish Chamber of Commerce

CirrusHQ

MSS Global

User Vision

Colt MacKenzie McNair

Nexus

Vitality Dental & Optical Care

Cruise Forth

Parity

WellShine Cleaning Services

BC June/July 2015

St James Edinburgh Unit Trust C/O TIAA Henderson Real Estate The Brotique The Marketing Mentor Tilney BestInvest Travel Counsellors Tree of Knowledge

ASK THE EXPERT

Journey of a Digital Man Digital technology is changing how we move people around the country whether it be city or commuter transport.

A recent trip to London highlighted to me just how far the transport systems have evolved in the last few years.

I used trains, buses, public roads, the underground, airlines and, of course, airport parking. The varying degrees of digital efficiency were notable and, for all the digital capability and availability, it was still not entirely digital and paperless. Both airlines had online check-in; one had an app that allowed me to carry my boarding “card” digitally. The other required me to print my boarding card. At the car park I am pretty sure they note my number plate automatically but I still needed a paper ticket. Through security, the digital screens provide updates on my journey. My flight departed on time but I might have expected to receive app notifications or even good old fashioned text messages if it had been delayed. (By the time you read this, flight info will be shown on smart watch screens, with gate information and countdown timers for the seriously late.)

My prepaid Oyster card let me get moving quickly in London – no queuing for tickets – and off I went to my meeting.

(I made it all the way to my destination without talking to anybody, save a polite “good morning” to the security personnel and

the cabin crew… I’ll let you decide if this is good or bad!)

So there’s no question that technology had transformed my journey and my perception of convenience. The organisations leading this transformation are the ones that are first to adopt new technologies and apply them to good effect in their business models. And the consumer’s view of this technology is just the tip of the iceberg: behind the scenes these businesses are investing in monitoring & control systems, dashboards, messaging systems, measurement, analysis, and prediction tools that together allow the “cool stuff” to work.

So for the non-leaders, what to do? Four enablers stand out for me: n Be a data centric business – measure everything and track performance. The availability of this data at the micro level alone will probably let you find improvements in your business. The process of automating data collection and instrumentation throughout your business is an important infrastructure investment for digital transformation; once you’re collecting it you can analyse it for trends and relationships, predict future changes, and improve your decision making.

Plus, once you’ve got the data, you can transform it into something useful for your team or your customers. n Ubiquitous connectivity – as data becomes more important to the business, so do the networks you use to move it around; whether thinking about internet connectivity, internal networks, or low-

latency connections between offices, this infrastructure is critical in making sure that your data gets to the right place at the right time. For consumers, this translates to their cellular connections, WiFi availability, and data roaming and is a vital enabler. n Eliminate the paper – elimination of paper per se isn’t necessarily the objective, but the presence of paper in your business process is indicative that there might be a better (more measureable or flexible or predictable) solution. Plus if the customer doesn’t need to deal with random bits of paper then that’s probably a positive outcome for them. n Delight the user – the key attraction of all the “cool stuff” for consumers is that organisations delivering it are taking advantage of technology to create excellent user experiences. As consumers we feel better and more positive about the organisation because the interactions we have are predictable, consistent and – critically – excellent.

This applies to all business sectors and adds up to raising the bar on quality of service.

Your efficiency-hungry customers want you to get on with it.

By Cameron Leask, Escrivo

June/July 2015

BC

37

ADVERTORIAL

FEATURE: HEALTH AND WELLBEING

Losing weight without the worry of loose skin With the summer holidays approaching, now is a good time to lose some of those extra pounds. However, you may have been putting it off because you are worried about the sight of loose skin when the weight comes off.

Your worries are over if you come to Edinburgh-based dermalclinic®, which can help you lose weight quickly and easily, ideal for busy people such as businessmen and women whose time is precious.

The clinic uses the Alevere weight loss, body contouring and skin tightening therapy, the perfect way to lose unwanted body weight in a short space of time, without recourse to surgery.

Also available is the Med Contour Dual ultrasound. Many people suffer from stubborn

fat deposits despite diet and exercise and these areas can be treated with the noninvasive and relaxing Med Contour Dual at the award-winning clinic in Morningside.

Having been extolled in women’s magazine Marie Claire, among others, and with FDA approval, effective results of this fat-busting treatment are guaranteed.

And because the clinic specialises in all aspects of skin care, the process will leave you without those unwanted folds of skin you sometimes see in people who have lost a lot of weight.

We also provide a great variety of other services to suit every individual, everything from plastic surgery consultations and acne and mole clinics to beauty treatments.

We’ve frequently reached the finals for Best Clinic in the UK and Best Clinic in Scotland and we’re the first clinic in Scotland to achieve accreditation with SaveFace, a register of approved clinics that operate to the highest standards.

Why not give us a try? dermalclinic®, 21-23 Church Hill Place, Morningside, Edinburgh EH4 10BE Call: 0131 447 2642 Email: info@dermalclinic.co.uk www.dermalclinic.co.uk

ADVERTORIAL

Secrets of Health and Success Revealed Your success is determined by the health of your brain, which depends upon your overall health and the health of your spine.

Make better decisions and act on those decisions with a healthy body and mind.

The health of your brain determines your ability to solve puzzles, find solutions and make connections. Follow through on your decisions with the increased energy that comes from improving your health to create your success.

The function of the brain and spine are temporarily improved during short bursts of stress, but prolonged stress is detrimental to both. Putting into action health habits to create a healthy brain is one part of chiropractic care.

Following through also reduces sick leave, enhancing a company’s production.

The posture and spine also leave subtle clues to brain function, so having your spine checked is one way to maintain the competitive edge.

you and your company’s health.

Distilled from 119 years of chiropractic clinical expertise and research, along with my own personal journey, these techniques will quickly add sustained health to you and your business.

How is your health right now?

Do you know if your spine and brain health are as good as they could be? A free ten minute consultation will give an indication of where you are at and what can be done.

Book your appointment today and be sure of your health and wellness.

For more information on your next step, please call 0131 225 1177 or email gary@whitetreechiro.co.uk.

Lead, and let your competition admire your spine.

12 Weeks to Wellness

www.whitetreechiro.co.uk Dr Gary Blackwood

In your 12 weeks to wellness program you will receive short informative talks on stress and health, exercises, relaxation techniques and chiropractic care to make subtle or gross changes to

38

BC June/July 2015

ADVERTORIAL

FEATURE: HEALTH AND WELLBEING

Save time, stress and money with YourGP For business professionals in Edinburgh, it can be extremely difficult to fit in GP appointments or treatments around your busy working schedule, however thanks to one private medical practice in the city, there is a health service that can save you time, stress and money.

YourGP, located in Dean Village, offers a wide range of GP, Occupational and corporate health services and treatments – and unlike other health practices, it’s open seven days a week and provides short-notice appointments.

One of the ways that YourGP caters to employers and employees in Edinburgh is by providing a one-stop shop for all your medical assessment needs. This flexible service offers a range of medicals, including: n Oil and Gas UK medicals n ENG1 seafarer medicals n Medical examinations for HGV drivers n Medical MOTs and annual check-ups With fast results, short notice appointments and late night opening hours, YourGP really can offer a one-stop solution to all your employer and employee health needs.

There’s no need to register, so move your wellbeing to the front of the queue and reap the benefits of a healthier and happier workforce with YourGP. For more information, visit www.your-gp.com or call 0131 225 5656.

June/July 2015

BC

39

BE THE BEST

Transporting e-Commerce Getting delivery right to e-Commerce customers is key to building a successful on-line business.

In 2015 1 billion packages will be sent by UK retailers from orders placed on-line. Delivery volumes are expected to grow by 20% yearon-year.

Whilst driving visitor traffic to your website and optimising the sales process are crucial parts of e-Commerce, without effective and efficient delivery of your goods, you will have unhappy customers and little repeat business.

Top 7 Shipping Considerations 1. Offer free shipping, or free when an order is over a certain value.

2. Make sure that shipping costs are clearly stated and are transparent: One of the main reasons for not completing an on-line purchase is that unexpected shipping costs appear.

3. Provide flexible delivery options such as standard, express and next day delivery.

Consider Sunday delivery.

4. Manage customer expectations: state estimated delivery date and keep customers informed about delivery status via email, on-line tracking and text updates.

5. Plan for peak-times such as ‘Black Friday’ and Christmas.

Such hi-tech initiatives embrace cloud-based services together with the much lauded Internet of Things (IoT) and the ubiquitous smart phone. It’s all about combining real-

40

BC June/July 2015

Get shipping right and your customers will keep coming back. Get it wrong and they won’t buy again.

6. Provide an easy returns process for returns and refunds.

7. Ensure that you comply with the EU Consumer rights directive. This includes

GET WITH IT Transport lies at the very beating heart of Edinburgh’s ongoing drive to remain at the forefront of its”Smart City” status. One based on the comprehensive utilisation of digital technologies to engage with other key sectors like energy and healthcare.

specifying explicit delivery information, cancellation terms and returns & refunds policies.

By Julian Blake, PFB Digital

By Bill Magee Scottish Business Technology Writer of the Year

world user interfaces to ensure more accurate communications all round.

The end product of such an embedded digital tech approach is local governance successfully engaging more effectively and actively with its citizens through open innovation processes and e-participation initiatives.

However, the Smart City concept is also motivated by BIG issues like climate change, economic restructuring, and the move to online retail and entertainment. Also constant pressures on the public finances and the growing needs of an ageing population.

Here, the European Union has devoted itself to devising a strategy for achieving what it describes as “smart urban growth” for its

metropolitan city-regions. A global market for such services is estimated at a cool £27 billion per annum by 2020.

Central to such an initiative must be making more efficient use of the city’s physical infrastructure with roads representing the key towards supporting a strong and healthy economic, social and cultural environment.

A public transport infrastructure must be inextricably linked with all other sectors.

Simply because there are very few areas of city life that aren’t linked to mobility in one form or another..

Catch my ‘Bill’s Daily TechPost” via Twitter (most days!) #billamagee

INTERNATIONAL TRADE

A global mind set is a passport to success Last year a record number of Scottish businesses, large and small, started thinking globally and branched out overseas.

Whether you’re just starting out, dipping your toe in new markets, or already growing your business abroad we want to help you make the most of international business opportunities.

We can assist you with all of the documentation and legalisation services you need to export your goods and services quickly and easily, avoiding costly delays and ensuring prompt customs clearance.

Visit www.edinburghchamber.co.uk/ international-trade/export-documentation/ for further information.

We also act as a gateway to a number of organisations who can offer you practical advice and support.

The following organisations offer useful information and services to help you do business outside Scotland: British Chamber of Commerce www.exportbritain.org.uk Scottish Enterprise www.scottish-enterprise.com/services/dobusiness-outside-scotland SDI www.sdi.co.uk/export-from-scotland

June/July 2015

BC

41

CHAMBER TRAINING

Training Course Calendar June

July

August

Tuesday 02 June 2015 08.30 - 10.00 Bitesize 3 - Motivating others - inspire and motivate those around you to deliver exceptional results.

Wednesday 01 July 2015 09.30 – 16.30 Process Mapping: How to Create Process Maps and Improve Your Business Processes

Tuesday 11 August 2015 09.30 – 16.30 Introduction to project management: How to plan, manage and close successful projects

Friday 05 June 2015 09.30 – 12.30 LinkedIn for Business Development

Thursday 02 July 2015 09.30 – 16.30 Keep your customers: How to understand & improve your customers experience

Wednesday 12 August 2015 09.30 – 16.30 Winning Presentations: how to speak in public with power, passion and confidence

Tuesday 09 June 2015 09.30 – 16.30 Leadership: how to lead, manage & coach your people to success Wednesday 10 June 2015 09.30 – 16.30 Finance for non finance managers: How to understand & speak with confidence about financial issues in your business Thursday 11 June 2015 09.30 – 12.30 HR for Non HR Managers Friday 12 June 2015 09.30 – 16.30 Tendering for Success Tuesday 16 June 2015 09.30 – 16.30 Introduction to project management: How to plan, manage and close successful projects Wednesday 17 June 2015 09.30 – 16.30 Winning Presentations: how to speak in public with power, passion and confidence Monday 22 June 2015 09.30 – 16.30 HR How to deal with difficult situations in your workplace Thursday 25 June 2015 09.30 – 16.30 Transformational Business Leadership: Workshop 1

Tuesday 07 July 2015 09.30 – 16.30 Operational excellence: How to design & implement a continuous improvement culture for your business

Thursday 13 August 2015 09.30 – 16.30 Leadership: how to lead, manage & coach your people to success Friday 14 August 2015 09.30 – 12.30 Email Marketing

Wednesday 08 July 2015 09.30 – 16.30 Negotiating: How to negotiate & achieve the right deal for you & your customers

Wednesday 19 August 2015 09.30 – 16.30 Time Management: How to get more done in less time

Thursday 09 July 2015 09.30 – 16.30 Sales Skills: How to enjoy & get great results when selling face to face or by telephone

Thursday 20 August 2015 09.30 – 16.30 Finance for non finance managers: How to understand & speak with confidence about financial issues in your business

Wednesday 15 July 2015 09.30 – 16.30 Difficult Situations: How to deal with difficult customers & staff effectively & confidently

Monday 24 August 2015 09.30 – 16.30 Export Documentation

Thursday 16 July 2015 09.30 – 16.30 Networking: How to build great business relationships & enjoy meeting strangers

Tuesday 25 August 0.930 – 12.30 An introduction to basic Google Analytics.

Wednesday 26 August 2015 09.30 – 16.30 Process Mapping: How to create process maps & improve your business processes Thursday 27 August 2015 09.30 – 16.30 How to write compelling web content

Thursday 25 June 2015 09.30 – 16.30 Documentary letter of credit Friday 26 June 2015 09.30 – 16.30 Time Management: How to get more done in less time Tuesday 30 June 2015 09.30 – 16.30 LinkedIn Masterclass Tuesday 30 June 2015 08.30 - 10.00 Bitesize 4 - Empowerment and delegation – use effective delegation and empowerment to support and enable the development of your people.

42

BC June/July 2015

To book please contact us the training department on 0131 221 2999 option 3 or email: training@edinburghchamber.co.uk www.edinburghchamber.co.uk/training/courses

IN THE SPOTLIGHT

Company name: Heehaw Who? Mally Graveson, Director of Production Website: www.heehaw.co.uk What were you doing between 10 and 12 this morning?

I was giving a talk about ‘How to build a brand through video’.

It was part of the Edinburgh Chamber of Commerce’s 60 Really Useful Minutes series. I really enjoyed it.

What do you see as your job’s biggest challenge?

Time management. Making sure I make time for what is important.

What do you consider your biggest business triumph?

I think my biggest business triumph is owning my own business since I was 26. It has its challenges, but it brings freedom and has so many personal rewards.

Do you have and money-saving business tips?

Walk more and get fewer taxis! But in all seriousness, get your recruitment right. Surround yourself with brilliant people. It will save you a fortune in the long run and you’ll make money too.

What do you believe are the 3 key stages on your career ladder?

1. Understanding what makes you happy and fulfils you work wise 2. Getting a job that ticks the above 3. If you cannot find one, start a company

Where do you stand on work/life balance?

I think it’s incredibly important. I’m hopeless at it, but intend to get much better. At Heehaw we have Family Friday. Once a month every member of staff gets a Friday off to spend with their family.

What do you like to do on your spare time?

Hang out with my fabulous family and cool friends. Walk, play golf (rarely), go for adventures and travel the world. My biggest hobby is drinking and collecting gorgeous malt whisky!

What qualities do you need to see in your employees?

Who is your hero?

My Mum. Mum’s been very successful as an actress, business person and property developer. Her drive, determination, passion and enthusiasm is incredible. Infectious too!

Any business (or other) projects you would like to plug?

My wife is an amazing artist and is doing some awesome work: portraits, murals and super cool whisky paintings – please follow @NicolaJCairns

Other than your current position, what would be your dream job?

As long as my team are passionate about what they do and are happy, then I’m happy. My team have many qualities and they are all experts. It really is a pleasure working with them.

Luxury Holiday Tester

In business, is it more important to be liked or successful?

I just love cricket, so I’d love to chat cricket all night with Sir Ian Botham, Ian Agnew, Henry Blofeld and of course my Dad, who I miss very much.

To be liked. Who wants to get to the top and then have no one to share it with? Not me. I’d rather be part of a happy team and win together.

What is the one piece of advice you would give to others trying to reach the top?

Don’t be afraid to fail. Life is full of challenges. Take a wee chance.

Do something different tomorrow.

Who (living or dead) would you invite to a fantasy dinner party?

Outside of business, what is the most important thing in your life?

Two loveable rascals called Sonny and Jake, another rascal called Nicola and this lovely 21 year old Sherry Cask Malt that I’m trying not to finish!

June/July 2015

BC

43

FEATURE: PROPERTY

ADVERTORIAL

Restoration of iconic Playfair Building at Donaldson’s College moves forward The City of Edinburgh Council is playing a significant role in delivering a prosperous future for the Scottish Capital through development and regeneration.

The Council’s Edinburgh 12 initiative has been developed to progress the delivery of 12 of city centre’s most strategic gap sites.

The combined 12 sites have the potential to create in excess of £2.14bn of GDV; 28,000 construction and 20,000 FTE jobs; provide 1.3m sq ft of retail and leisure space; approximately 1,600 hotel bedrooms; 1.5m sq ft of new Grade A office space and 1650 residential units.

Award winning heritage developer City & Country is working closely with leading Scottish housebuilder CALA Homes to bring forward the long awaited development of an Edinburgh 12 site, the historic Donaldson’s College.

Renowned as one of the most iconic and majestic buildings with the city, Donaldson’s College is set amidst 18 acres of elegant grounds and is dominated by the central Playfair Building: a distinctive quadrangular

44

BC June/July 2015

building built in the 1840s and designed in the style of a Jacobean palace by worldfamous Scottish architect William Henry Playfair. Offering spectacular panoramic views of Edinburgh’s cityscape, the Playfair Building includes a seven bay dining hall with ribbed ceiling, an attractive internal courtyard and external balustrade terraces leading to sweeping lawns and period gate lodges.

With over 50 years’ experience of sympathetically restoring and rescuing historic sites around the UK, City & Country will use its heritage expertise to carefully restore the Playfair Building, which has lain dormant for the last six years.

CALA Homes, meanwhile, will bring forward a sensitive new build development to the rear of the Playfair Building, designed as a southfacing, high-quality contemporary terrace in the form of a crescent. The apartments will comprise two, three and four bedroom accommodation with lift access available from a basement car park.

Helen Moore, Managing Director of City & Country, says: “The Playfair Building at Donaldson’s College is a truly inspiring building of immense history and character.

We believe that our expertise and strong track record in working with nationally important heritage assets, as well as our in-depth

understanding of the intricacies involved in this type of work, will stand us in very good stead to deliver a restoration of which the city will be genuinely proud.”

She continues: “As one of the most important buildings in Edinburgh and a source of national pride, we are committed to providing the significant investment required to facilitate a full and apposite restoration of this historic asset. We look forward to combining the development’s existing traditional elegance with contemporary design to bring a new lease of life to this iconic architectural asset.”

David McGrath, managing director of CALA Homes (East) said: “This is a special site and our designs have been carefully shaped to fit the context of the setting. Our proposal celebrates this historic building, which is the site’s most impressive feature. Anyone living in our new apartments will enjoy the unique view of Donaldson’s every day.”

For more information on Donaldson’s College visit: www.cityandcountry.co.uk For more information on the Edinburgh 12 visit: www.investinedinburgh.com/theedinburgh-12

FEATURE: PROPERTY

ADVERTORIAL

New Waverley to Flourish ‘Underneath the Arches’ Development Phase Brings Back to Life 19 Historic Bridge Archways A brand new retail and leisure quarter centred around a row of Victorian arches has been unveiled as part of the latest phase of the £150 million New Waverley development, currently transforming the heart of Edinburgh’s Old Town.

The C-listed brickwork arches were originally constructed in 1875 to create double-fronted openings beneath the city’s Jeffrey Street – one of several Victorian ‘bridge streets’ in the area designed to create more light and development space in an effort to improve overcrowding and poverty along the Royal Mile.

However, due to the expansion of the railway terminus at Waverley Station in the second half of the 19th century, the Jeffrey Street ‘bridge’ was never completed – resulting in one side of each of the 19 arches remaining exposed.

This unique historical curiosity has allowed Artisan Real Estate Investors, the developers behind New Waverley, to create an exciting leisure-based environment that will bring the high-vaulted bridge structure back to life, creating an eclectic community of bars, restaurants and independent retailers beneath its arches.

“This is a wonderful opportunity to create a completely new kind of retail and leisure experience, right in the heart of Edinburgh’s Old Town,” explains Clive Wilding, Artisan’s project director. “The arches were traditionally used for storage areas and have never been accessible to the public – so it’s an amazing opportunity to open up an historic part of the city that has never been seen before.

He adds: “The arches will bring an interesting and vibrant new dimension to our New Waverley development, which is now progressing on all fronts. We are now speaking to a wide range of potential occupiers but want to see them converted into bars, cafes, restaurants and independent niche retailers - as well as providing distinctive venues for arts events and food markets. This will bring tremendous energy to the area, linking closely to both the Royal Mile and the new public square which lies at the heart of the development. “ Because of the original vaulted bridge design, each one of the 19 arches gradually rises in height, with 15 being tall enough for public use, and most offering dramatic double-

height arched ceilings. The largest ‘flagship’ arch will be designed over three levels, and will be crowned with a rooftop terrace with sweeping views over Waverley Valley.

Work on the arches will start in the summer, with the project targeted for completion prior to Christmas.

The New Waverley development is currently progressing with the construction of a 146-apartment Adagio Aparthotel facing directly on to the Royal Mile behind a retained façade of the C-listed Sailors Ark building.

This phase also includes the start of works for a new £6.5 million public square linked to the Aparthotel, creating a vibrant central hub for New Waverley surrounded by 160,000 sq. ft. of high-quality grade A office space and 28 new retail businesses - including shops, restaurants and cafes.

Construction work on the initial development phase of two Whitbread hotels with frontages on to East Market Street and Cranston Street is also progressing. Work on the two hotels a 127-room Premier Inn and a 121-room Hub

by Premier Inn - began in November 2014 with a completion date set for autumn 2016.

Edinburgh-based Staran Architects have been appointed to deliver the arches project, with Eric Young & Co and Culverwell acting for Artisan in the leasing of the arches.

For more information on New Waverley, visit www.newwaverley.com

June/July 2015

BC

45

FEATURE: PROPERTY

ADVERTORIAL

The office space with the Wow! factor The average human being spends a large proportion of their life at work so it makes sense to work somewhere with the feel-good factor.

That is where the stunning 15 Queen Street in Edinburgh comes into its own because it definitely has the Wow! factor.

The suite of offices based in two adjoining Georgian terraced houses in Edinburgh has been lavishly transformed by entrepreneur Stephen Leach, of The Leach Partnership.

The offices officially opened in September of 2014 and already are 75 per cent occupied.

However there still remain some beautiful offices to rent in the 11,000 sq ft conversion, which is attracting admiring comments from everyone who works there or visits this remarkable property.

One of the UK’s most exciting locations, Edinburgh’s City Centre boasts excellent networking and business opportunities and 15 Queen Street lies at its heart.

Stephen, who was Entrepreneur of the Year for Scotland in 2008 and the UK 2008 & Europe in 2009 and has a portfolio including some of the most prestigious buildings

in Scotland, said: “I’m a big believer in creating inspirational, vibrant and attractive workspaces. Life’s too short to while away our days in drab, grey, energy-sapping offices.

Attractive, ambient workspaces are beneficial to wellbeing and business success, and they create the ability to attract the highest calibre clients and staff. “. Stephen purchased the two buildings separately then set about completely transforming the energy within.

“The properties in Queen Street are remarkable, and architecturally important buildings but they were looking tired from years of neglect so we set out to transform them while remaining faithful to their character.”

Housing offices, meeting spaces, the private members Q15 Bar, private landscaped parks/ garden access and a courtyard café, 15 Queen Street offers a level of class and style rarely found in office buildings.

Stephen said: “We live and work in an imageconscious world so I’ve created an office space that oozes success and energy. I work from there myself and clients love to visit.”

You can find out more about 15 Queen St at hello@15queenstreet.com or on 0845 643 6715

ADVERTORIAL

©

Matt Fothergill

Offering landlords peace of mind Residential landlords can have plenty of experience, but up to date legislative expertise may not be one of them. Yet such knowledge is crucial if you are letting out a property.

This is why it makes sense to turn to Crombie & Co, experts in residential property management who keep landlords on the right side of legislation.

Based in Edinburgh city centre, we are a lettings business whose team offer a personal approach, with more than thirty years’ experience and one of the things we understand is legislation.

In recent years there have been many changes to the regulation around letting property and falling foul of any of them can bring serious consequences for landlords.

46

It could be new changes in legislation governing the safety of the electrics in your property or the need to comply with a risk assessment for Legionnaire’s Disease or maybe laws around the provision for an appropriate mains wired smoke alarm system.

On the other hand it could be the many changes coming our way to tenancies in the private sector, which is currently undergoing a second consultation with the Scottish Government.

Each change requires the knowledge to meet requirements and at Crombie & Co there is not a challenge that we haven’t seen or a problem that we haven’t solved.

In addition to giving you high quality P300 guidance, we will also assess your property P2915 needs and ensure it is ready for the market,

find you the right tenant and manage it all for you once they move in.

Exclusive to BC readers, Crombie & Co offer the first two months’ free management fee for new landlords (subject to T&Cs available on request).

We already look after a wide range of properties in and around the city and, whether you have a small or large portfolio of residential property in Edinburgh, we tailor our service to meet your exact, long-term requirements.

Contact Harry Crombie on 0131 290 2222 or info@crombieco.co.uk for more information on how Crombie & Co can work for you.

P2915

BC June/July 2015 P7547

FEATURE: PROPERTY

ADVERTORIAL

REDUCE THE COST OF YOUR PROPERTY REQUIREMENTS WORKPLACE CONSULTANCY PROJECT MANAGEMENT ARCHITECTURE SPACE PLANNING INTERIOR DESIGN

OVER THE LAST 3 YEARS OF WORKPLACE STUDIES WE HAVE SEEN AN AVERAGE POTENTIAL SPACE SAVING OF 28% ACHIEVED THROUGH BETTER PLANNING

REFURBISHMENT & FIT-OUT RELOCATION MANAGEMENT FURNITURE, FITTINGS & EQUIPMENT CONSULTANCY RECYCLING SERVICES www.spacesolutions.info info@spacesolutions.info Tel: 0131 221 5210 2 Lochrin Square 96 Fountainbridge Edinburgh EH3 9QA

www.spacesolutions.info /cost-calculator VISIT OUR WEBSITE TO RIGHT-SIZE YOUR PROPERTY

A Corenet survey found that between 2010 and 2012 office workers were occupying significantly less space, with the average square foot per person dropping from 225 sq.ft to 176 sq.ft.

CoreNet predicted that this would drop further by 2017 to 100 sq.ft1. The results of this survey were subsequently used throughout the property industry as an aspirational standard.

After collating our own figures, based on completed projects over the past 3 years, we have achieved results for our Clients that are significantly ahead of the CoreNet survey. Our analysis suggests that our Clients are operating with 80 sq.ft to 100 sq.ft of space per person – an impressive achievement against the established figures.

But why are our results lower than CoreNet’s?

As experienced workplace strategists and space planners we are able to analyse a business space and define its precise requirements to work efficiently and cost effectively. The results illustrate the benefits of using our services and benefitting from well planned, well organised and well implemented spaces.

1. The CoreNet Global benchmark survey, February 2012

Visit www.ity.vc/1-month-free-storage to find out more and claim your storage offer.

With our storage solution we not only store your items but can provide a fully managed service including delivery and collection. We offer: Secure local storage facility.

Collection and delivery service.

Full inventory management.

Containerised/racked storage.

Free relocation consultancy & advice.

Terms & conditions: 1 month free storage with a minimum 3 month contract

www.corporate-moves.com - Aberdeen 01224 230 790 - Edinburgh 0131 500 0420 - Glasgow 0141 290 0270 - Livingston 01506 400 704

June/July 2015

BC

47

INSPIRING CONNECTIONS

It’s been another busy few months here in the Edinburgh Chamber of Commerce Events Department. Firstly we welcome Gillian McCaul as the new Events and Marketing Executive. Gillian joins us from EventScotland and has already hit the ground running.

April saw the first “Premier Series Dinner” of the year with British Airways our Partners in Enterprise, Executive Chairman Keith Williams as the keynote speaker. Keith addressed over 100 delegates at the Waldorf Astoria Edinburgh - The Caledonian. Premier Series Dinners bring together Edinburgh’s business leaders and decision makers, ensuring they are one of the most high profile event series we host.

April was in fact one of the busiest months in recent years at the Chamber with another sold out “60 Really Useful Minutes” with our Partners in Enterprise Grayling, a fantastic MBM Commercial “High Flyers Club” also

48

BC June/July 2015

with our Partners in Enterprise The Onyx Group and a superb networking lunch with our new members Tigerlilly on George Street.

As we continually develop our programme we were delighted to launch the “Spotlight Series” with the first event hosted at Hearts FC. This event surpassed expectations with over 80 Chamber members coming together to network and hear from Ann Budge CEO and Craig Levein, Director of Football at the club.

“Inspiring Women in Business” has become a stand out series in the ECC events programme, with every event hosted having sold out. In order to further support our members, we have introduced a

series of “Inspiring Women in Business” workshops which give practical advice for businesswomen at all stages of their career.

Liz McAreavey Commercial and Marketing director at the Edinburgh Chamber of Commerce, hosted the first workshop which we continue to host at the Waldorf Astoria Edinburgh.

As a networking organisation we understand that mixing business with pleasure is a great way to make new connections so we are already looking forward to our Rising Stars cocktail making on June 4th at Revolution Bar, our Annual Pub Quiz at Teviot on June 11th sponsored by Corporate Moves and Gin

INSPIRING CONNECTIONS

Tasting on June 18th at Angels Share.

This year our Annual Summer Party will be hosted at Edinburgh Zoo, one of Edinburgh’s most iconic and exciting venues on August

13th . Be sure to follow us on Twitter @EdinChamber for all our latest updates.

If you would like to promote your brand to Chamber members please enquire

about sponsorship opportunities with Event Manager Sian Downes. Email Sian on sian.downes@edinburghchamber.co.uk.

FORTHCOMING EVENTS June

July

August

Wednesday 3rd 60 Really Useful Minutes: Scottish EU Funding

Wednesday 1st 60 Really Useful Minutes: CSR with Cyrenians and Standard Life

Wednesday 5th 60 Really Useful Minutes: Customer Service

Thursday 4th Annual Rising Star Cocktail Making Revolution Bar Tuesday 9th High Flyers Club with MBM Commercial: Benefits of Networking for your Business Wednesday 10th Chamber Dining Club Lunch – The Bonham Thursday 11th Annual Pub Quiz - Teviot

Thursday 2nd Inspiring Women in Business Lunch with Amanda Boyle, Founder Bloom VC- The Waldorf Astoria Wednesday 8th Chamber Dining Club Dinner - Angels Share

Thursday 13th Summer Party – Edinburgh Zoo Tuesday 25th Inspiring Women in Business Workshop Waldorf Astoria Wednesday 26th Chamber Dining Club Lunch – Venue TBC Thursday 27th Chamber Catch Up

Thursday 18th Annual Gin Tasting - Devils Cut House Thursday 25th Chamber Catch Up Tuesday 30th Inspiring Women in Business Workshop with ScotRail - The Waldorf Astoria

For all event queries please contact the Events Team on 0131 221 2999 option 2, e-mail events@edinburghchamber.co.uk or visit www.edinburghchamber.co.uk/events/events

June/July 2015

BC

49

MOVERS AND SHAKERS

Fountain Court Apartments Appoints New Sales Manager

Digital Agency Steel appoints new MD in Edinburgh

Fountain Court Apartments has appointed Jade Black as its new Sales Manager. Jade was previously at Cameron House on Loch Lomond where she was Sales Manager for the East of Scotland.

Award winning digital creative agency STEEL has recently opened an office in Edinburgh with the appointment of John Warburton as Managing Director.

John has 20 years of experience working on client side for companies such as BCA, TIME Magazine, IPC Media and more recently Axcess Finance but was persuaded to switch to the agency arena. Commenting on his appointment John says, “I’ve worked with STEEL as a client for nearly 18 years during which time they built 3 different bespoke e-Commerce platforms for me and never failed to deliver. I’ve always loved the pro-active way they approach every project and challenged the thinking behind what was the ultimate objective.

This combined with a roster of clients including Debenhams, TalkTalk, Virgin Wines and NBC to name but a few just made it a very easy to say yes when the opportunity came along. I’m really looking forward to developing the business and delivering to new clients the same level of professionalism that I’ve had the good fortune to experience”

Fountain Court has reinforced its position as a leading serviced apartment provider with the opening of Royal Garden Apartments recently. It is now operating 210 serviced apartments in Edinburgh within seven properties, accounting for 20% of the city’s apartment sector.

Director of Fountain Court Apartments, John Neil, explained the significance of Jade’s role.

“The serviced apartment sector has expanded significantly over recent years and is one of the fastest growing areas in the UK hospitality industry as travellers find that apartments offer more in terms of space, flexibility and are often more cost effective than a hotel room. “On the back of this very positive outlook for the serviced apartment sector, we are delighted to welcome Jade to the Fountain Court team.”

B USI N ES S CO MMENT IS AN EDINBURGH CHA MBER OF CO MMERCE PUBLICATION. Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh EH2 2LE www.edinburghchamber.co.uk President: Alex Mcleod Chief Executive: Dave Birrell

DI SC L A IM ER

E D ITO R: Mayan Grace, Tel: 0131 221 2999 email: mayan.grace@ edinburghchamber.co.uk

F E ATURE S E D ITO R David Forsyth, Tel: 07887 955778 Email: david@benchmarkpr.co.uk

Distinctive Publishing or Business Comment cannot be held responsible for any inaccuracies that may occur, individual products or services advertised or late entries. No part of this publication may be reproduced or scanned without prior written permission of the publishers and Business Comment.

50

BC June/July 2015

A new addition to the ECC team I joined the Edinburgh Chamber of Commerce as Events and Marketing Executive. Before this I was the Events Administrator at EventScotland, where I worked on large scale projects such as the Commonwealth Games, Year of Homecoming Scotland and the MTV European Music Awards, which saw a significant impact on Scotland’s Tourism and Events industry.

Since starting in April, I have had the opportunity to network with members and work at a variety of events such as the Chamber Dining Club, Premier Series Dinner and the Spotlight breakfast.

Eilidh Tait – Assistant Tour Operations Manager – Edinburgh Bus Tours “This appointment has taken me into a vibrant area of the business, working with a close knit team who are passionate about delivering a first class visitor experience. The hard work is more than tempered by the enjoyment of going to work in a positive atmosphere every day.”

Specialist Financial Adviser Appointment at AGL Wealth Management Ltd Justin Corliss (APFS), Chartered Financial Planner, has been appointed Employee Benefits Consultant with responsibility for increasing AGL’s market share in the pensions autoenrolmentand employee benefits sector, while growing their business consultancy proposition.

Justin has over 17 years industry experience and came to AGL Corporate Services as a Pensions Specialist. Commenting on this appointment Steven Sweeney (FPFS), Chartered Financial Planner & Senior Wealth Manager. “This new appointment

demonstrate our commitment to grow and develop our Edinburgh Office by providing specialist advisers covering all three AGL propositions (Wealth Management, Corporate Services and Financial Planning), and we will be looking toadd more financial professionals during the year ahead.”

We can deliver healthcare, defence, life sciences and education solutions, to help Scotland support its people and maximise opportunities Our goal is to deliver places that exceed expectations, enhance communities and inspire people.

How can we help you?

To find out more contact Alex MacLeod on 07974 789623 or alex.macleod@skanska.co.uk skanska.co.uk

twitter.com/skanskaukplc

youtube.com/skanskauk

linkedin.com/company/skanska

June/July 2015

BC

51

Scotland’s future is prepared for work

SQA’s Vocational Qualifications enable learners to develop their knowledge and skills for the world of work.

Our qualifications are developed with industry experts ensuring learners have the kind of skills employers need.

SQA — providing skills for Scotland.

Business Development T: 0303 333 0330 E: mycentre@sqa.org.uk W: www.sqa.org.uk/journeys

52

BC June/July 2015