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April 2021 | ISSUE No. 32 | ONLINE EDITION

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PROUD 30 YEARS OF 30 COMPETITIVENESS HAS NO ALTERNATIVE THE CROATIAN ARMY UNPRECEDENTED LIMITATION OF HUMAN RIGHTS

MAR

MARIO BANOŽIĆ

Representatives FICC with the President, Mr. Zoran Milanović

Minister of Defence of the Republic of Croatia

IVAN NOVOSEL

Director of Programs at Human Rights House Zagreb

WHAT WE NEED IS A EUROPEAN SOLIDARITY H.E. GAEL VEYSSIÈRE Ambassador of France

I BELIEVE THAT THE FULL RECOVERY WILL FOLLOW BY MID OF 2022 STEFANIE ZISKA

Managing Director of the German-Croatian Chamber of Industry and Commerce Culture

Interesting facts

THE TRAGEDY OF CENTRALIZATION

A NEW OPERA WAS PRESENTED TO THE AUDIENCE OF ZAGREB’S HNK

Day After Tomorrow FOLLOW US TO STAY UPDATED

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FOREWORD BOBAN SPASOJEVIĆ

Magazine Director Croatia boban@diplomacy

ROBERT ČOBAN Director

andcommerce.hr

ILIJA PETROVIĆ INDIGOCHILD

Art director indigochild.ilija@gmail.com

ALEKSANDAR KOSTIĆ

Designer designamites@gmail.com

ROBERT ČOBAN

Director Photos GETTY IMAGES TOMISLAV SMOLJANOVIĆ

Translation GORANKA MILOŠEVIĆ

Predstavnik za RH

wo years ago we launched the Austrian edition of Diplomacy & Commerce magazine and gathered a large number of diplomats, businessmen and members of the local “high society”, like Camille Habsburg-Lothringen, at the reception held at the residence of the British Ambassador in Vienna. For over a year we haven’t organized any diplomatic receptions in the cities where we publish the "Diplomacy & Commerce" magazine - Vienna, Belgrade and Zagreb. Diplomats are keeping in touch with their colleagues and home countries through various online applications, the braver ones go to restaurants for lunch. A month ago, I was having lunch with an ambassador at his residence, and while we were eating - there was a transparent divider between the two

of us that prevented any possibility of infection. Even though we were both revaccinated. Diplomats take part in our online conferences, they respond to our invitations for outdoor activities, such as planting trees in parks – but there are still no diplomatic receptions, and there certainly won’t be any this summer as well. By all odds, we will “celebrate” the birthday of the British Queen Elizabeth II, Bastille Day and the American Independence Day with some “appropriate” online concerts this year as well. India Day is celebrated on August 15, and we marked it every year with our friends, diplomats from this wonderful country. As we are looking at the horrific news these days how the pandemic and the new “Indian strain of the virus” are destroying the population of this country – I cannot even imagine where the world will be on August 15. What will the life of diplomats in

Vienna, Belgrade, Zagreb and other cities look like when all this is over? Will we go back to organizing conferences in hotels or will we stick to this – much more efficient and cost-effective – model of online events? How will we manage to reconcile the human need for socialization, entertaining, drinking coffee or beer together, handshakes and giving hugs with the newly established standards of behavior? To my colleagues from Diplomacy & Commerce Austria I want to congratulate their 2nd birthday, we celebrated our 5th birthday in Serbia two months ago, and Diplomacy & Commerce Croatia will celebrate its 4th birthday in November. This year, we will celebrate all our birthdays with “work family”, without big celebrations and parties, but with one message – we are alive! And we will continue to communicate with our readers waiting for that day – the Day After Tomorrow!

OLD WORLD: Launch party of Diplomacy & Commerce Austria at British Residence in Vienna

CONTENTS

MARIO BANOŽIĆ

IVAN NOVOSEL

Minister of Defence of the Republic of Croatia

Director of Programs at Human Rights House Zagreb

PROUD 30 YEARS OF THE CROATIAN ARMY

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WHAT WE NEED IS A EUROPEAN SOLIDARITY H.E. GAEL VEYSSIÈRE Ambassador of France

I BELIEVE THAT THE FULL RECOVERY WILL FOLLOW BY MID OF 2022 STEFANIE ZISKA Managing Director of the German-Croatian Chamber of Industry and Commerce

UNPRECEDENTED LIMITATION OF HUMAN RIGHTS

THE FIRST YOUTH BUSINESS CAMP OPENS ITS DOORS Youth Business Camp Adria

REPRESENTATIVES FICC WITH THE PRESIDENT, MR. ZORAN MILANOVIĆ People & Events

A GUIDE FOR INVESTORS WHEN BUYING REAL ESTATE PETAR PETRIĆ Attorney at Law, Petrić & Kajić Law Firm LLC

CONSUMER INSIGHTS: BETTER UNDERSTANDING OF OUR AUDIENCES' NEEDS JAGODA POROPAT DARRER Business Communication Professional

THE TRAGEDY OF CENTRALIZATION ŽIKICA MILOŠEVIĆ Interesting Facts

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Photo source: morh.hr

INTERVIEW

Proud 30 Years of the Croatian Army The Croatian Army is the guarantor of the security and stability of the Croatian state and people, and the values created in the Homeland War are the basis for its further development MARIO BANOŽIĆ Minister of Defence of the Republic of Croatia

ur priority is to strengthen the Croatian Army, and that’s why, as before, we will focus on investing in soldiers, non-commissioned officers and officers, states Mario Banožić, Minister of Defence of the Republic of Croatia, for Diplomacy&Commerce. He added that in accordance with provisions of the Defence Act, the armed forces of the Republic of Croatia can be used to assist civil government institutions, organizations and services intended for protection and rescue and to assist the population in the event of disasters and major accidents, search and rescue, transport of casualties or the sick, including emergency medi-

cal flights, of which the Croatian Government or the Minister of Defence will decide in accordance with provisions of the said Act.

This year marks the 30th anniversary of the establishment of the Croatian Army. What are your priorities at the helm of the ministry and what will you focus on?

public of Croatia, and I can openly say that not only in the Republic of Croatia but within NATO as well, it enjoys significant reputation and holds the status of a reliable partner. That is why, if circumstances caused by the coronavirus pandemic allow, we will proudly celebrate the thirtieth year of the founding of the Croatian Army together with our people.

cess of procuring a multi-purpose fighter plane, i.e. the decision and signing of contracts for the current year, among the most important projects of equipment and modernization is certainly the equipping of the ninth APC PATRIA with DUOS UT30MK2 and modification of DUOS with ABG 40mm, then procurement of ZLIN aircraft for the Croatian Air Force,

THE MEMBERS FOCUSED ALL THEIR ACTIVITIES ON ONLY ONE GOAL - WINNING THE LOCAL ELECTIONS AND SUCH AN APPROACH CAN ALREADY BE SEEN IN THE FIELD — That’s right, this year we are celebrating 30th anniversary of the establishment of the Croatian Army, which thanks to its training, motivation and readiness enjoys excellent reputation in our society and trust of citizens of the Re-

As far as priorities are concerned, our priority is certainly the strengthening of the Croatian Army and that is why, as before, we will focus on investing in soldiers, non-commissioned officers and officers. Aside from the pro-

we have in store the preparation of infrastructure and training of pilots and technicians for the reception of the Black Hawk, which is planned for 2022, equipping the Croatian Army with assault rifle VHD-D2 and the continuation of

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How do you see the role of the Croatian Army in society today? — Today, the Croatian Army sends a strong message of patriotism and the importance of national unity to society because, among other things, it unites all recent history and shows the real truth about the path to creation of the Croatian state. In other words, today the Croatian Army is the guarantor of security and stability of the Croatian state and people, and the values created in the Homeland War are the basis for its fur-

ther development. Croatian citizens simply know and feel that in every situation they can truly rely on the speed and professionalism of our army and that their safety is really in the hands of the best, which has been proven in situations such as the coronavirus pandemic, strong earthquakes that hit the city of Zagreb and Sisak-Moslavačka County, all the way to large forest fires, floods and other natural disasters. In order to justify the epithet, i.e. the role of the guardian of Croatian security, our goal is to continue to develop and strengthen our defense capabilities. We are also aware of the role that the Croatian Army has in the context of membership in the European Union and NATO, in whose missions and operations Croatian soldiers make an immeasurable contribution to building world peace and stability. From all the above, we can conclude that the Croatian Army of today is truly a capable, ready and trained military force

worthy of the role of guardian of Croatian territorial integrity, sovereignty and independence.

Where is the Croatian Army today in relation to armed forces similar in structure and capacity in the region, within NATO? — Today, the Croatian Army is based on the experiences and values of the Homeland War and thus inherits the tradition of the victorious Croatian Army. At the center of its development is the "soldier" who, in addition to quality living and working conditions, has the opportunity to study and improve both in the Republic of Croatia and at prestigious international military academies. Today, the Croatian Army is the guarantor of security and stability of the Croatian state and people, and the values created in the Homeland War are the basis for its further development. Armed Forces of the Republic of Croatia have successfully integrated into the structures of NATO, the strongest military-political al-

liance of which the Republic of Croatia has been a member since 2009. In the same way, the Croatian Army carries out all the tasks arising from the Common Foreign and Security Policy of the European Union, which the Republic of Croatia joined in 2013. All these elements should be taken into account when assessing the capacity of the Croatian Army, which develops its own capabilities, but also contributes to the common goals of these two organizations.

In crisis situations the army is at the service of the needs of the population. The military was of great help in the areas affected by the earthquake and then the pandemic. How important is the leadership and command line in these situations? — In accordance with provisions of the Defence Act, Armed Forces of the Republic of Croatia can be used to assist civil government institutions, organizations and services intended for protection and

TODAY THE CROATIAN ARMY IS THE GUARANTOR OF SECURITY AND STABILITY OF THE CROATIAN STATE AND PEOPLE, AND THE VALUES CREATED IN THE HOMELAND WAR ARE THE BASIS FOR ITS FURTHER DEVELOPMENT

Photo source: morh.hr

ongoing projects to equip coastal patrol boats. Our goal is to modernize and equip all three branches of the Croatian Army, raise the level of training and preserve the current rights of Croatian soldiers. There is also the completion of the Long-Term Development Plan of the Armed Forces, which creates a ten-year plan for equipping with the listed sources of funding, i.e. with which we are defining projects in the next ten years, which will be adopted or approved by the Government of the Republic of Croatia and the Croatian Parliament based on this document.

Photo source: morh.hr

rescue and to assist the population in the event of disasters and major accidents, search and rescue, transport of casualties or the sick, including emergency medical flights, of which the Croatian Government or the Minister of Defence will decide in accordance with provisions of the said Act. The Croatian Army is one of the few organizations that can respond to the crisis quickly already in the initial phase, because it has constantly ready forces, which contributes to reducing the consequences of the crisis from the very beginning. The leadership and command line in the military is extremely important, as in civil society, or in private companies. Commanders have insight into the strategic, broader picture, and that picture narrows toward the soldier. This does not waste resources or duplicate efforts, which implies a quick, efficient and cost-effective response to the crisis.

Which of the important events related to the equipping and modernization of the Croatian Army should happen by the end of this year if we take into account the smaller budget compared to previous years? Is the purchase of fighter jets on hold until further notice? — I’ve already answered part of this question. As for the procure-

I WOULD NOT SAY THAT THERE WERE DISAGREEMENTS WITH COLLEAGUES IN THE PARTY. ACTUALLY, IT’S A MATTER OF INTERPRETATION OF EVENTS ment of new multi-role fighter aircrafts, it has not been postponed. The plan was to make a political decision on the purchase of aircrafts immediately after the New Year, but given the devastating earthquakes in Sisak-Moslavačka County, the decision was to postpone the entire process because the Government concentrated its forces and assistance on that county. That doesn’t mean we gave up. Life cycle of our MIG aircrafts expires in 2024, but I deeply hope that we will make the decision this year.

You are at the head of the HDZ branch in Vukovar-Syrmia County. There were some “disagreements” in communication with party colleagues. How do you see the current situation in the party in Slavonia and are you ready for the upcoming local elections in May? — The situation in the party is excellent, I would say we’re busy. The members focused all their activities on only one goal - winning the local elections and such an approach can already be seen in the field. When it comes to voter support, HDZ is doing great in the entire county.

I would not say that there were disagreements with colleagues in the party. Actually, it’s a matter of interpretation of events. It is completely natural that some noise in communication channels occurs during work, and it can cause misunderstandings, which are then misinterpreted and incorrectly intoned in public. In such situations, it is important to sit down and agree on how to communicate problems in the future in order to solve them as quickly and as best as possible.

When it comes to local elections, how do you estimate the occurrence of so-called independent lists, and how much can this affect HDZ’s final result? — I always point out that all these so-called "independent lists" are actually anything but independent. Behind the individuals on these lists are certain interest lobbies and their goals after the elections are questionable, especially when we talk about the well-being of the inhabitants of Vukovar-Syrmia County. The Vukovar-Syrmia County has been known as HDZ’s stronghold for years, and it will remain that way. This was also shown

during the last parliamentary elections in which the voters clearly said -yes- to the politics of HDZ and of Prime Minister Andrej Plenković. They recognized the programs and investments, which produced numerous benefits in this area in the mandate of the last Government, and gave the green light to the continuity and continuation of the work of this Government. It is clear to the voters that the only vertical that can bring funds to the County for the continuation of old and launching of new projects, is the Government – Župan – Mayor line. The lists for this election include young, capable people who know how to achieve results and provide the inhabitants of this county with the life they deserve. One of them is the candidate for Župan Damir Dekanić, who, in addition to leading one of the most successful branches of Hrvatske šume enterprise in the country, as the Chief of Andrijaševci Municipality, withdrew about HRK 100 million from EU funds in two terms. Voters see and know all that. Therefore, I am sure that the HDZ will register another victory in Vukovar-Syrmia County in this election as well.

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INTERVIEW

What We Need is a European Solidarity Never revive the past, strive for the future

H.E. GAEL VEYSSIÈRE Ambassador of France

oth France and Croatia are tourist countries, but Croatia’s economy is far more dependent on tourism. France is the economic and cultural superpower which can teach us how to cope with COVID-crisis better. About economy, diplomacy, culture and other interesting aspects of our relations we are talking to H. E. Gael Veyssière.

The EU is coping with lockdowns, protests, economic crisis, Brexit situation and a terrible situation with vaccination slowness. Will it overcome the “perfect storm” and get out of it stronger? — Well, I'm very confident that the EU will overcome that. We have a very difficult situation

in Europe. But it is very difficult everywhere when we look at it. Actually situation would be far worse in Europe now, if we would not cooperate. If France, Germany, Croatia, i.e. would be in competition, to have a number of vaccines, situation would be even worse. It would be even more difficult for smaller countries. Now we have this EU coordination

to compete one against each other, it would be a zero sum game. And that's the contrary of what we need. This causes a huge social and economic problem. So this is why we do need to have strong economic answers, we are trying to do that in France. France is, in fact, one of the most supportive countries to the economy. In Croatia, the government is also put-

extremely abnormal. And that it is we don't we are not applying the rules as usual. And this is good obviously would be completely silly not to do it. We need more money, we need some additional incentives. An additional package. And this is what the European Council decided last year and in fact, this EU money is extremely important in countries now. It is extremely important because it is not only money, you know, to help people support the consequences of crisis, but also money to change the structure of the EU economies to be greener, to be more digitalized, to be more agile, more reactive to crisis. Croatia got, I mean, the most money per capita than all the other countries of the European Union. As for Brexit, of course, at one point, we thought it would all be pure and simple chaos, queues of trucks and lorries for hundreds of kilometers, merchandises being rotten and unable to be used because of delays etc. These things did not happen in such a way. And that's good. This is normal, because we have been working for years to prevent that. When I was myself posted in Paris, before joining Croatia, as ambassador, I was working on these issues, and we were making legislation for French at Assemblée National and Senate. So it was organized. Brexit is something we respect, as a sovereign decision, but we regret it because, it's bad for UK it's bad for the EU. And we can see now with the first figures coming in,

THIS CRISIS IS AN OPPORTUNITY TO CHANGE THE STRUCTURE OF THE EU ECONOMIES TO BE GREENER, TO BE MORE DIGITALIZED, TO BE MORE AGILE, MORE REACTIVE TO CRISIS set. Of course, we would all have liked vaccination to be quicker. But look at what happens in France, we have started a bit slowly but we are increasing now rapidly. And we have now more than 5 million people being vaccinated and rising. It is important to continue to work together. If we begin

ting some extreme efforts in supporting the economy. I think this is something that we all need to do. The important thing is that we have EU support to do that there are many ways the EU can and do support this activity. The first way is of course, to take stock to recognize that the situation we live in is

the trade from the UK towards the EU is actually decreasing. And it is not surprising, because of constraints of Brexit. And it is because of the regulations. It all goes hand in hand as the Brits would say “you cannot have your cake and eat it”. So you have to make the decision if you're outside of

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the internal market while you have to bear some consequences. So we hope that the EU and the UK are working together to fully implement the agreement of Brexit. There are some difficulties it's not up to me to enter into details but of course it is being negotiated between the EU and the UK. It is important now is that also we will continue we will build the future together. So try to organize things and try to see how it is for the UK to be in Europe without them being a member of the EU, which is not an easy task. Brexit is not good news. But this is no news. Unfortunately, there is a thing that is very sensitive for some EU countries, not only for France, and it is fisheries. And of course, fishermen of the EU, in particular in France, but also in Spain, in Portugal, in the Netherlands, in Belgium, even in Denmark, And of course, this is an important point in any discussions and negotiations and something that we have to be very careful to be to be taken into account. It was difficult point of the divorce between the UK and the EU. And we have to continue to be very vigilant.

How do you assess the relations between France and Croatia? — We do cooperate well. We are improving our relationship. We are deepening our relationship, which has always been excellent, but we are deepening them. For example, when there was the first earthquake in March 2020, we immediately sent some support to Croatia, in particular, to the city security and the firemen. Last year for 14th of July, I did not organize a chic meeting all day in a big hotel, but we were we were providing support to the firemen. And again after the earthquakes in December of the French Minister of Foreign Affairs, Mr. Le Drian himself went to Croatia, mid January. And he brought with him some support that arrived the same day and they after, in particular mobile homes and tents, for people for displaced people in the Petrinja area. So we are friends and it is in the difficult moments that you have to demonstrate friendship, it is like love, you must have evidence of friendship. We also remember that when the Cathedral in Paris was burning and was partially destroyed, Croatia was among the first countries to propose assistance and support and financial aid. So this is what we call European solidarity and we

have to stick together. We expect that President Macron will visit Croatia in a few months. And we have also strong economic ties. But of course, it is quite challenging now because of COVID for everybody. The airport in Zagreb is a French investment. And of course, all airports in the EU are suffering. This year we celebrate 100 year

ing for all that because money is short. But we are very happy that we are working with our creative colleagues, and also with some companies who do support us in spite of all these difficult situations. We certainly want to make friends. But certainly the world is not as it used to be, we are not going to recreate a world of the 18th century, where the true cul-

we are trying to do now. It is an important objective. We believe in that we spend a lot of money in that we invest in that. We don't see that as spending but as an investment of the future. Next year, Croatia will be the main guest in many book events in the South of France, which is extremely good. So this is what we are trying to do. We are not trying to reinvent

IN FRANCE, FOR HISTORICAL REASONS, THERE IS NO AUTOMATICITY IN THINKING ABOUT CROATIA, THIS IS NOT THE TRADITIONAL HORIZON OF FRENCH ECONOMIC INTEREST IN THE REGION of Institut Française in Croatia. It is a big milestone for the cultural relations. France was the leading cultural power in Europe, will it be stronger in the future, once again leading the “Old Continent”? — The French Institute is one of the oldest in the region and maybe world. We started this celebration in February last year, we'll continue all during until the end of the year. So we are very happy, we have this opportunity to demonstrate that we have been working together for the last 100 years and we want to continue to do so actually, it is really cooperation, building together, organizing things, having translating also creation of who's into French. We also have many other events being organized through the year. It is a great moment, it's a bit difficult, of course to get financ-

ture was mainly in Europe, French was the main language in culture and the only language of diplomacy. These times are gone, they will not certainly go back. Certainly there are many new ways that we can we can use to promote French culture. We are not trying to say that French should be the first choice contrary to English. But we do think that learning French is actually a very important added value for people and that in a world where everybody would speak English. Adding an added value is knowing or mastering another language like French, Spanish, German, Chinese or Arabic. And what we are fighting for is not only for French, we are fighting for every language, we are fighting for the right of people to learn different languages and to be confronted to different ways of seeing the world. So this is what

the old ways - it's not going to work. But we are trying to be creative and to propose alternative ways to see the world and we are convinced that this way of thinking does have an added value in the world. We are here today.

What is planned for the ¨Month of Francophony”? — Well, the big events right now is this event with Éric-Emmanuel Schmitt, famous for his The Gospel According to Pilate. He has just published a new book “Paradis perdue” with a reference to Milton's “Paradise Lost”. I'm finishing it is just, it's very exciting. We are also many of facilities, French courses, activities. I think it is very important for the public to meet the authors, and to better know contemporary French culture. I mean, knowing Victor Hugo etc. is very important but we are

also proposing some very modern authors and did it culture and French culture is definitely much more than than Sartre or Comédie Française. We are also trying to develop French classes, linked to the economy, in particular to the tourism in Croatia. Because if you are a chef working as a cook in Croatia, or if you are waiter working in a hotel, certainly French can be of use to you. Of course since it's a month of Francophonie, we are not doing this alone. We are doing this with our partners. The operation with Éric-Emmanuel Schmitt is co-organized with the Belgian embassy because they are members of Francophonie, but also because Mr. Schmitt himself is at the same time French and Belgian national and we are working with all the other partners of Francophonie. So basically, after the month of Francophonie will have many other opportunities, in particular about French movies in September, and music in Zagreb, with the 16th anniversary of the music academy, etc. So there are many projects now. And we hope that everybody can participate into that either directly or through digital means. And I want to stress here that if you go to French Institute in Zagreb, actually you can digitally, which would enable you to have access to plenty of resources online without having to get out.

Can French investments in Croatia be bigger? — You're right, maybe the economic relationship is the part of our relationship with which could be more easily developed because it's a bit a bit delayed compared to the others political and cultural. Nonetheless, we already have something like 60 French firms or firms related to France working here in Croatia, which represents something like 5000 people working for them. It is insignificant but of course, it is nothing compared to compare to German or Italian investments. The airport, I mentioned if you go through Croatia, you may bump into some Decathlon shops you know, where you can buy some sports article. In fact, it's the French brand. And of course, there is a Highway in Istria, which is now being doubled, thanks to French investments. Each time I'm speaking to French companies, I see an interest. It is true that in France, for historical reasons, there is no automaticity in thinking about Croatia, this is not the traditional ho-

CROATIA MUST HAVE A MORE SUSTAINABLE TOURISM - IT'S THE SAME THING FOR US IN FRANCE AS FAR AS TOURISM GOES, SO WE CAN COOPERATE IN THIS AREA rizon of French economic interest in the region. But as soon as we begin to discuss to people that are extremely interested, and they do appreciate very much of the creative mentality of people working hard and wanting to do business and to make things straight. And at the same time, of course, there is that fantastic location of Croatia, it's a very nice place to be and also to work, actually, Croatian government itself is trying to make some efforts to attract investments. I'm quite confident that we will manage to increase the flows of investment, it will take a bit of time because of COVID. Of course, we are increasing our trade between the two countries where we have been since the last four years now on a row, awaiting a bit to see if this is going to continue because of COVID, obviously. But it is important to see that even in these difficult circumstances, we continue our exchanges, I think it's important not to stop and try to prepare for the future. And we have to work together on the EU investments. We all have the same challenges. Of

course, France does not have the same kind of economy as Croatia, we don't have this huge part of our GDP depending on tourism, even though we are one of the champions of tourism in the world. But the challenges on being greener, being more digitalized are the same for everybody. So let's work together on that. And this is what we are proposing to our Croatian partners. In 2019 there were 20m tourists in Croatia. It is very high number, it is absolutely clear that this country cannot support 40m instead of 20m. This country must have a more sustainable tourism. And certainly this is something that we can work on because it's the same thing for us in France as far as tourism goes.

Will Croatia get the French Rafale military airplanes and what does that mean for the cooperation? — When certainly we are proposing to Croatia to increase our military cooperation and you're right, we have made an offer for Croatia to renew its fleet of military fighters. It is an internation-

al tender based on specific rules. So I cannot enter into the details, but my understanding is that there are four offers being presented and ours is one of them. It is the first time that we present offers which are used by the French Armed Forces right now. That is the first time it will present that in an international competition. We have just sold the fighters to Greece, but it was not an international tender, it was a direct agreement between the two states. So we are in this competition. All I can say is that we are fully confident that we have a very good proposal, we have been trying to cope or we have been trying to address as best as possible what was important, what was expressed by the Croatian military. And now we are waiting for them to take the decision. But we also propose a much more strategic cooperation between the two countries, and to work together to strengthen Europe and defence in Europe. We all have the same interest and the same challenges.

TRAVEL Will France this year be open for vaccinated people and those with antibodies and negative PCR tests, and will the French travel like they used to? — It's very difficult to guess what's going to happen as far as COVID goes, we have been going from surprise to surprise for the last one year, more than one year now. But we have to get prepared and of course it is very important that we would have the same lines as much as possible inside the EU.

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INTERVIEW

I Believe that the Full Recovery Will Follow by Mid of 2022 Meanwhile it is important to open perspectives, which disappeared in this crisis

STEFANIE ZISKA Managing Director of the GermanCroatian Chamber of Industry and Commerce

nce the world economies reopen, the companies who are best prepared will have a big advantage, says Stefanie Ziska, Managing Director of the German-Croatian Chamber of Industry and Commerce. As always, the AHK will remain up to date with how businesses are recovering and continue to provide them any support possible to assist with each step of the recovery process.

The past year, since we have lived in the age of the COVID19 pandemic, has brought many novelties in both thinking and in business. How did AHK adapt to the new circumstances? — The impact of COVID-19 led a dual impact on the German-Croatian Chamber of Industry and Commerce, forcing us to internally adapt our own processes while continuing to satisfy the needs of our members. We had to deal with the situation quickly. Luckily, thanks to technology we did not have any operational difficulties. Our employees worked from home and together we prepared a business plan for this year. Many questions were in front of us. How to support our members, how to work on new event formats and what unforeseen challenges the pandemic will confront us with in the future. As a team we will cross those bridges when we come to them and continue to implement new projects and benefits for our members as we always have in the past. We will not let this pandemic slow us down. We will adapt and overcome.

According to the information available to AHK, how big is the crisis, how big is the decline in investment, production, and business operations in general in both Germany and Croatia? What do the numbers say? — The global health crisis caused by the COVID-19 pandemic has affected the economy of most countries, including Croatia and Ger-

er than in the same period of 2019. In that same timeframe, the total import of the Republic of Croatia amounted to 171.7 billion kuna, which was a decrease of 13.5 billion kuna, or 7.3%, compared to the same period of 2019. In 2020 Germany recorded a 9.3% decrease in exports and a 7.1% decrease in imports, compared with 2019. That was the largest year-

corded in imports from Germany of 8.5% (share in total import of 15.3%). We can conclude that not only Croatia, but also Germany is facing a path of recovery. Recently, the finance minister Zdravko Marić said that the full recovery from this crisis is not expected before the end of 2022. Major economic research institutes in Germany expect a growth in 2022.

IN THE PERIOD FROM JANUARY TO DECEMBER 2020, THE TOTAL EXPORT OF THE REPUBLIC OF CROATIA AMOUNTED TO 112.0 BILLION KUNA AND IT WAS 912.4 MILLION KUNA, OR 0.8%, LOWER THAN IN THE SAME PERIOD OF 2019 many. Therefore, countries have had to take several measures to mitigate the economic consequences of the pandemic. In the period from January to December 2020, the total export of the Republic of Croatia amounted to 112.0 billion kuna and it was 912.4 million kuna, or 0.8%, low-

over-year decrease in both exports and imports since the financial and economic crisis in 2009. Per the Croatian Bureau of Statistics, in 2020 the largest Croatian foreign trade partner from the EU was Germany which recorded a decrease in exports of 3.6%. A significant decrease was re-

There has been a significant decline in business activity, but in what ways have you, as an institution, helped the business people? — The role of the chamber is to help our members stay up to date with the ever-changing landscape

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of businesses that impact their industry and provide a conduit to bring likeminded business leaders together for their mutual benefit. In the current climate of the pandemic, we have not only been performing that role but also making sure that our members have the most up-to-date information regarding local, regional, and national impacts of the pandemic. We, as the German- Croatian Chamber of Industry and Commerce, have helped several member companies in the pandemic as a bridge to the Croatian government institutions. We also informed our members in the covid pandemic with a special newsletter including an overview about economic support measures, as well as ever changing border control restrictions. We have created a page with the newest information about COVID-19 and are closely monitoring the situation. Also, we are active on social media where we post the latest updates. In these hard times, the need of a Chamber has never been so important. The German-Croatian Chamber of Industry and Commerce is working tirelessly to provide companies with the latest updates on local conditions and supply chain restrictions to guide them through government regulations. We have access to a large network in a variety of industries and conduct target searches to find suitable contacts for potential partners. We know the ins and outs of the legal and tax situation in our country which is a great value to our members.

What are the most common issues and what are the needs of the businesspeople when they address you? How is the communication with decision makers? — The Croatian bureaucracy is very complex and therefore most businesspeople ask us to help them in the process of a company foundation and tax information. We receive a lot of questions about finding business partners and organizing B2B meetings. The goal of the Business Partner Search is to establish business relationships by arranging productive meetings. Regarding how this is communicated to the decision makers, the German- Croatian Chamber of Industry and Commerce has a productive relationship with them. At the end of the last year, we had a meeting with the Minister of Economy Tomislav Ćorić and we planned meetings with the Croatian Prime Minis-

ter Andrej Plenković and other relevant ministers. The Croatian Chamber of Economy and the German-Croatian Chamber of Industry and Commerce have been partners for many years now, which is shown by the signification of intent in May 2019. Since German business development has a much larger presence abroad, the cooperation between the networks of both countries is now deepened. We are also in a cooperation

move into the future, we will see more of what is known as hybrid communication. Combining the strengths of both in person and online forms of communication. In the future there will be two ways of holding an event, in person and online. The option to conduct events online is no longer an option, it is a must. So, as we continue into the future, I believe that even once the business world returns to “nor-

The year 2021 was supposed to be a year of recovery. When is the recovery expected to begin and what are AHK's plans for the upcoming period? — It is difficult to make predictions when the situation will be stabilized. But with the vaccination efforts, I hope we are all closer to the end of the pandemic. I believe that the recovery will follow by mid or end of 2022. Meanwhile it is important to open per-

THE GERMAN-CROATIAN CHAMBER OF INDUSTRY AND COMMERCE IS WORKING TIRELESSLY TO PROVIDE COMPANIES WITH THE LATEST UPDATES ON LOCAL CONDITIONS AND SUPPLY CHAIN RESTRICTIONS TO GUIDE THEM THROUGH GOVERNMENT REGULATIONS with the Croatian Employers' Association as well as the Croatian Chamber of Trades and Crafts because our focus is finding ways to help our members and the economy overcome this global crisis as soon as possible.

We all switched to digital platforms, online events. How long will that remain a way of communication and business and what do you prefer - online or communication in person? — I think that this crisis has opened many people up to new ways of communicating that they really didn’t consider before the pandemic. I think as we

mal” you will begin to see a much broader acceptance of online events as well as a hybrid combination of in-person events supported with a much greater online presence than we saw prior to the pandemic. Although, many of us want to have all events in person, I believe that the past year has shown us the benefits of online events and will continue to play a greater role in all of our lives from now on. Hopefully with the vaccination there will be more and more live events. We, as a Chamber are preparing in November for our first Gala of the German- Croatian business. Cross your fingers that it will be live.

spectives, which disappeared in this crisis. Once the world economies reopen, the companies who are best prepared will have a big advantage. The Croatian government is helping with the National Recovery and Resilience Plan where Croatia has 24.2 € billion in EU funds at its disposal, including €3.5 million in loans from the Next Generation EU and €12.5 billion from the next seven-year EU budget. As always, the AHK will remain up to date with how businesses are recovering and continue to provide them any support possible to assist with each step of the recovery process.

INTERVIEW

Unprecedented Limitation of Human Rights

Photo: humanrightshouse.org.

Exercising of human rights during 2020 was primarily marked by restrictive measures adopted to protect public health and in response to the emergence and spread of the epidemic

IVAN NOVOSEL Director of Programs at Human Rights House Zagreb

nfortunately, Croatia has a weak capacity to design and implement public policies in the field of human rights, which today is significantly smaller than it was more than seven years ago, before joining the EU in 2013, says Ivan Novosel, Director of Programs at Human Rights House Zagreb. In addition, since joining the EU in 2013, we have seen a decline in the quality of dialogue between public authorities and civil society organizations, Novosel believes.

According to the report on the condition of human rights in Croatia in 2020, which was recently presented, certain areas

show stagnation and regression. What are these areas and what do you believe is the reason for this stagnation? — For years already, Human Rights House Zagreb has been publishing human rights reports which are made based on yearround monitoring and contribu-

Last year – in the world and in Croatia – was a year of crises and unprecedented restriction of human rights that democratic societies have not witnessed since the time of World War II. Restriction of movement, bans on public gatherings, shutdown of shops, restaurants and restrictions on

during 2020 was primarily marked by restrictive measures adopted to protect public health and in response to the emergence and spread of the epidemic. The epidemic and the earthquakes caused stagnation in most areas of human rights where progress was recorded in the previous years, and

LAST YEAR – IN THE WORLD AND IN CROATIA – WAS A YEAR OF CRISES AND UNPRECEDENTED RESTRICTION OF HUMAN RIGHTS THAT DEMOCRATIC SOCIETIES HAVE NOT WITNESSED SINCE THE TIME OF WORLD WAR II tions from around 40 civil society organizations from Croatia. We try to make our reports comprehensive, and that’s why last year's report analyzes more than 20 areas of human rights, from civil and political rights to the realization of social, economic and cultural rights.

social, economic and sports activities, mandatory self-isolation and isolation, wearing masks and minimizing social contacts and other restrictive measures have changed people's daily lives and forced the society and the state to function in a crisis situation. Exercising of human rights

sadly, there was also a regression in the exercising of human rights in many areas of protection of the most vulnerable social groups and individuals. Long-term negative trends in certain areas that we have recorded in the previous years have become even more pronounced un-

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der the influence of the epidemic and the aftermath of the earthquake - from protection from domestic violence, access to justice, freedom of the media to the right to health, home and adequate living conditions and the right to work. Response to social issues that need to be addressed systematically, such as intolerance, hate speech, discrimination and violence, and hate-motivated violence, was superficial and reactive, often only after they escalate, failing to protect the most vulnerable members of the society. Children and young people are not learning enough about human rights, equality and solidarity, while distrust of public institutions is growing and opportunities for civic participation are weakening.

In addition to the pandemic, Croatia is facing the issue of earthquakes in Zagreb and in Banija. And that is one of the reasons for a certain degree of stagnation. How strongly did the earthquake affect the exercising of human rights in the rest of Croatia? — Last year, Croatia faced multiple crisis situations at the same time. The earthquakes in Zagreb and Banija caused great material damage, which still has not been repaired, especially in Banija, which is the first step. Renovation and construction, however, have not actually begun, at least not systematically. More than a year has passed since the Zagreb earthquake, and a significant number of citizens still live in temporary accommodation without a clear idea of when the reconstruction might end and when they can return to their own homes. There is no renovation of residential buildings in the center of Zagreb, but also other buildings in Čučerje and Markuševac at a systematic level and it seems that it will be long and slow. We have all witnessed media reports about the bureaucratization of the whole procedure and the amount of “paperwork” that needs to be produced in order to start the procedure of obtaining state aid for the renovation of buildings. How the entire renovation process will look like in Banija remains to be seen. Effects of the earthquake on human rights will be felt for many years to come, especially when it comes to the human rights of the

SINCE JOINING THE EU IN 2013, WE HAVE SEEN A DECLINE IN THE QUALITY OF DIALOGUE BETWEEN PUBLIC AUTHORITIES AND CIVIL SOCIETY ORGANIZATIONS citizens of Banija who lived in one of the economically poorest and most deprived parts of Croatia even before the earthquake. It will take great efforts to restore this large area, as well as to revitalize it. Reconstruction, both material and social, needs to be based on the needs of citizens and communities, concern for the protection of the most vulnerable social groups and, in general, the raising of standards and access to social and economic rights.

To what extent do state institutions and decision-makers in general pay attention to the issue of human rights development and what kind of interlocutor are they in solving these problems? — Citizens' trust in the institutions was low even before the crisis, primarily due to the weak responsiveness of state institutions, the slowness and rigidity of public administration and the judiciary, and the perception of corruption. Last year further exposed the state's inadequate preparedness to function in crisis situations, from the lack of a predefined and clearly prescribed manner of limiting human rights in emergencies, to the poor level of prepared-

ness of civil protection sector to deal with multiple crises. Consequences of the inadequate system were clearly visible in the example of the Civil Protection Headquarters of the Republic of Croatia, to which the initial strong support of the citizens began to wither as the confidence in the impartiality of their decisions decreased. Unfortunately, Croatia has a weak capacity to design and implement public policies in the field of human rights, which today is significantly smaller than it was more than seven years ago, before joining the EU in 2013. For over five years, Croatia does not have a valid national policy for the protection and promotion of human rights, national policy for gender equality and a national strategy for the development of civil society. In addition to the lack of basic public policies in the field of human rights, unfortunately, the existing policy in the field of poverty alleviation is not based on human rights and as such is almost unusable for improving the socio-economic rights of citizens. Since joining the EU in 2013, we have seen a decline in the quality of dialogue between public authorities and civil society organ-

izations. Consultations on the drafting of new regulations and public policies are very often carried out pro forma without a genuine will and willingness to cooperate, including criticism, which would improve quality. This is one of the reasons why very often priorities and measures in public policies do not correspond to the real needs of citizens in the field. There is a great mistrust between public authorities and civil society, which is the cause of the decline in the quality of citizen participation in the work of various bodies, councils, committees and the like, who work in their own sectors to improve their area of interest. With some positive exceptions, it is actually very difficult to cooperate systematically with the state in the field of human rights. It is necessary for all stakeholders, on both sides, to start building trust, because only in this way will cooperation on solving the problems that citizens face in exercising human rights in Croatia be improved.

What are the most common issues and what are your suggestions on how to start solving them? — The quality of life in Croatia

Photo: humanrightshouse.org.

continues to be extremely negatively affected by the uneven quality of public services, regional inequalities in income, access to health care, education and social protection, and economic inequalities. Older people, single-member families and children are particularly at risk of poverty, and although this area should be a priority, Croatia welcomed the end of 2020 without a usable and human rights-based public policy to combat poverty for the future. Insufficient proactivity and weak capacity and efficiency of public administration for the development and implementation of human rights-based public policies remain of particular concern, leading to inconsistencies and inefficiencies in addressing the burning issues of citizens, especially in the area of social and economic rights. These issues should be resolved systematically – by strengthening the public administration and by bringing solutions that are based on citizens’ needs and the highest standards of human rights protection. It’s necessary to strengthen independent institutions, cross-sectorial cooperation, dialogue with civil society, opportunities for citizen participation in the decision-making process. In addition, some complex solutions require large material investments, and even here we need to move towards efficient

WE CONTINUE TO FOCUS ON FREEDOM OF EXPRESSION, MEDIA FREEDOM, SUPPRESSION OF HATE SPEECH AND HATE CRIMES, VICTIMS' RIGHTS AND PROCEDURAL RIGHTS public administration, reducing bureaucratization. We need longterm measures to strengthen resilience to economic shocks, as well as better policies to exercise fundamental economic and social rights, such as better housing policies, employment policies in epidemic changing working conditions, and changes in the social welfare and health care system. It is especially important to respond to needs of the citizens in the earthquake-stricken Banija, which has been impoverished even before that. It is also a strategic issue and requires an urgent response and synergistic action from us all.

How much do you cooperate with your colleagues in the region and how would you assess the human rights situation in the environment? How similar the problems are, and where do they differ? — The Human Rights House Zagreb has a developed and very close cooperation with human rights organizations in the region, with which we have been working for years on resolving similar challenges and issues. Sadly, the human rights situation throughout the region has stagnated in recent years and is rapidly declining

in some areas. This is evident primarily in the area of media freedom, rule of law, access to justice, and under the influence of the pandemic, stagnation is particularly visible in the area of socio-economic rights. We are trying to share experiences with our colleagues regarding the accession to the EU, since a lot can be done in this process to improve the system of protection and promotion of human rights. This exchange is important, as we all have similar transition problems from the 90s, the legacy of the war and the like where colleagues can find the Croatian experience relevant to avoid some of our mistakes and create better solutions that will contribute to improving human rights in their countries and in the region as well.

What are your plans, projects, and what will the Human Rights House be working on in the coming period? — We at the Human Rights House continue to monitor the human rights situation in Croatia, and we expect the adoption of the National Plan for the Protection of Human Rights soon, the implementation of which we will also monitor. We also continue to

monitor the implementation of judgments of the European Court of Human Rights and communication with the Committee of Ministers of the Council of Europe regarding the supervision of cases of human rights violations. We will work with our partner organizations in Croatia on monitoring socio-economic inequalities and the realization of economic and social rights, and we will also develop proposals for education, housing and labor policies based on international standards of economic and social rights. We continue to strengthen civil society and in the next three years we will work intensively on developing new ways of work and innovative models for institutional and legal advocacy, support to victims of human rights violations and public communication and mobilization of citizens. We continue to focus on freedom of expression, media freedom, suppression of hate speech and hate crimes, victims' rights and procedural rights, and we will additionally dedicate ourselves to conducting education on human rights and systematically improving the quality of non-formal education, civic education and education for democratic citizenship.

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PEOPLE & EVENTS

Representatives FICC with the President, Mr. Zoran Milanović

he President of the Republic of Croatia, Mr. Zoran Milanović, and the delegation of the Foreign Investors Council in Croatia held a joint meeting on Tuesday, 30 March, 2021, at which the contents of the new edition of the White Book “Competitiveness has no alternative” were presented. The White Book has been published regularly since 2013 and is the first document of its kind in which members of the Foreign Investors Council in Croatia (FICC) give their views on the current environment for foreign investments and constructive recommendations that encourage positive changes in the Croatian business environment. The delegation at the meeting with the President of the Republic of Croatia Milanović was led by the President of the Foreign Investors Council in Croatia Mladen Fogec with members of the Board – Tomislav Šlat (Vice President), Viktor Pavlinić (Vice President), Vedrana Jelušić Kašić (member), Zoltán Áldott (member) and Secretary-General Sandro Baričević.

Representatives of the Council talked with President Milanović about the current situation of foreign investments in Croatia and the content of the new edition of the White Book, its conclusions and recommendations and how to

implement them to improve the business climate related to foreign investment in Croatia. “The new edition of the White Book emphasizes the importance and necessity of a business climate that encourages de-

cision-making and investment business processes, which directly contributes to competitiveness, accelerates development, stimulates return, stops emigration and attracts people who can contribute capital, productivity and productivity. We are glad that the representatives of the highest institutions of the Republic of Croatia recognized the importance of such a document, as well as that they are open to dialogue on joint work with the aim of improving the business climate and foreign investments in Croatia. The step forward and the beginning of talks on joint work on recommendations would be of universal importance and would affect not only the situation of foreign investors in Croatia, but also the overall investment picture in Croatia. We thank the President of the Republic of Croatia, Mr. Zoran Milanović, as well as the entire team of the Office of the President of the Republic of Croatia for a constructive meeting and cooperation and we are available for further talks on the development of the business environment in Croatia, “said President Mladen Fogec.

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Welcome to Boka Place at Porto Montenegro Porto Montenegro’s newest neighbourhood is alive with activity, a friendly spirit and transformative wellness at its core. A collection of spaces to eat, shop, stay and recharge, this is home to a diverse community founded on a desire to connect and to share

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glittering village infused with unexpected discovery and salt-kissed air, Porto Montenegro seduces people from all corners of the globe. Redefining waterfront living, it is a place of understated luxury where adventure and creative fulfilment are found. An exquisite yacht club, bustling bars and bistros, elegant boutiques, live music and family entertainment adorn the shimmering streets and squares that surround a superyacht marina and beckon you to the water’s edge. The new gateway to this splendour is a vibrant and eclectic urban enclave of opportunity, friendship and verve – Boka Place. Porto Montenegro’s newest neighbourhood is alive with activity, a friendly spirit and transformative wellness at its core. A collection of spaces to eat, shop, stay and recharge, this is home to a diverse community founded on a desire to connect and to share. Boka Place sits on an elevated bank that overlooks the glamour and bustle of Porto Montenegro’s waterfront village below. Set back from the Bay of Kotor but close enough to be infused with marine views and salted air, this is the point where the vitality of urban-inspired living meets the restorative nature of the Adriatic Sea. Here, life flows organically around a central square - the point at which all elements connect and intertwine, where people meet and new synergies form. Spaces beckon you to stay, laugh and play in contemporary comfort and in the company of friends. From SIRO, a fitness-infused hotel and wellness hub, to a leisure hub filled with boutiques, pop-up galleries and after-hours alchemy, there is everything you need to indulge all expected whims and any impulsive desires. With architectural design that works to encourage, guide and chaperone social activity, Boka

Photos: Porto Montenegro

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Place instigates then nurtures lasting connections throughout the community. Fluid engineering and clever integration throughout the development provide a sense of freedom and the room to breathe, yet with an enviable sense of companionship and belonging. At Boka Place, residents are offered bespoke lifestyle services and a wealth of ameni-

side, communal spaces pulse with activity, providing the opportunity to forge enriching connections with neighbours and the room for your family to grow. Open-plan living spaces are flooded with natural light - calming and uplifting in equal measure. Sunsoaked balconies present awe-inspiring views of Porto Montenegro’s lively marina and

AT BOKA PLACE, RESIDENTS ARE OFFERED BESPOKE LIFESTYLE SERVICES AND A WEALTH OF AMENITIES IN WHICH TO INDULGE ties in which to indulge. Free from the complexities of the modern world but contemporary in design, you can choose from a range of SIRO-managed or private residences. All interiors are fresh, clean canvases, empowering you to create your own interpretation of extraordinary living. While out-

soothing horizon beyond. Whilst SIRO-managed residences (properties endorsed for Montenegrin Citizenship by Investment Programme) have been crafted to champion your wellbeing every day with fitness elements discreetly embedded into the architecture, Boka Place’s private res-

idences offer a fresh perspective on luxury living with elegant finishes and exclusive access to hidden gardens and an infinity pool. Boka Place welcomes, energises, comforts and inspires - it is open for all to enjoy. Designed to offer the best in urban-living, this is a dynamic hub where modern lifestyles thrive – a concept that enriches the whole waterfront experience at Porto Montenegro. All generations come together to create a nurturing community where children play, friends meet, revellers laugh and families grow. They are bound in their pursuit for a life lived well. Colourful days are spent immersed in art, relaxing in buzzing cafes, refreshing mind and body in the wellness hub or simply at home. At Boka Place there is something for each instinct and every mood, a bed to rest and a place to dance.

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THE DESTINATION FOR VITALITY At the heart of Boka Place is SIRO, immersive lifestyle and hospitality experience by Kerzner International, that fuses transformative social spaces with a high-octane fitness studio and restorative wellness. Forging an environment that elevates personal performance and nurtures like-minded human connections. Feel-good food offerings, a juice lab, and a panoramic rooftop bar contribute to the vibrancy of this magnetic destination. Not just an address, SIRO is a lifestyle, a community and a calling. A WEALTH OF ACTIVITIES TO FILL YOUR DAYS When you are not out sailing, playing tennis or perfecting your downward dog, there is a myriad of activities for the young, the seniors and everyone in-between. Whilst the atrium’s climbing wall grants thrill for adrenaline-seek-

ers and keeps the kids amused, interactive art displays and surprising hang-out areas decorate the space with excitement and create delight for all. A capacious multiplex cinema provides year-round entertainment for the entire family no matter what the weather and the multitude of kids’ play-areas afford you the luxury of free-time to browse boutiques and book-

ed Bay of Kotor, Porto Montenegro combines a spectacular lifestyle destination with a world-class, full-service marina and luxury residential village offering premium real estate for sale and rental in this part of the Mediterranean. Complementing the waterfront residential collection and impressive 450-berth marina is an international retail and dining scene,

amenities, and of course, quality F&B outlets, giving the destination a year-round appeal. Porto Montenegro’s newest neighbourhood, Boka Place, is built with conviviality and wellness at its core. A collection of spaces to live, eat, shop, stay and recharge, this will be home to a diverse community founded on a desire to connect and to

WHEN YOU ARE NOT OUT SAILING, PLAYING TENNIS OR PERFECTING YOUR DOWNWARD DOG, THERE IS A MYRIAD OF ACTIVITIES FOR THE YOUNG, THE SENIORS AND EVERYONE IN-BETWEEN shops or to sit back with a coffee and watch the world go by. Across the seasons, a number of pop-up experiences come and go, adding to the ever-changing landscape of Boka Place and offering renewed fascination every time you visit.

ABOUT PORTO MONTENEGRO Located in the UNESCO protect-

with an elegant, five-star Regent hotel & residences, world class gastronomy, elegant bars and bistros, as well as an array of sports, leisure and cultural amenities, bringing together established international brands and local businesses. A dynamic mix of over 80 retail units encompasses fashion and accessories, day spa and hair salon, yachting services, and

share. From a fitness-infused hotel to a convivial square decorated with boutiques, galleries and after-hours alchemy, there is everything you need to fill your days with a life lived well. For more info, please visit bokaplace.com bokaplace@portomontenegro.com +382 32 661 059

COLUMN

Consumer Insights: Better Understanding of our Audiences' Needs Active listening is a key skill in rhetoric, as it is in another fields, the field of management and leadership. This column will address its importance in understanding our consumer's needs JAGODA POROPAT DARRER Business Communication Professional

istening is one of the most important skills in communication that one can have. As research suggests we only remember between 25 percent and 50 percent of what we hear, as described by Edgar Dale's book Cone of Experience. Listening is a skill that we can all benefit from improving. By becoming a better listener, we can improve our productivity, as well as our ability to influence, persuade and negotiate. And most of all, we can avoid conflict and have more workplace success. According to experts from indeed.com active listening is the ability to focus completely on a speaker, understand their message, comprehend the information, and respond thoughtfully. Unlike passive listening, which is the act of hearing a speaker without retaining their message, this highly valued interpersonal communication skill ensures you can engage and later recall specific details without needing information repeated. Active listeners use verbal and non-verbal techniques to show and keep their attention on the speaker. This not only supports your ability to focus, but also helps ensure the speaker can see that you are focused and engaged. Instead of thinking about and mentally rehearsing what you might say when the speaker is done, an active listener carefully considers the speaker’s words and commits the information to memory. Understanding our consumers' needs and wants has become essential to ensure our company is future proof. Listening empow-

ers us to learn from and talk to your customers to create ever-improving experiences. Businesses with quality data are more likely to collect actionable customer insights, which can help them grow their bottoms line in the long run, states Frichou (2020). Consumer’s insights are built upon listening to the customers’ needs and differ from marketing segmentation and research. Market research can be defined as an effort to gather information about customers or markets. It provides information about market needs, market sizes, competitors, and customers. It is the “what” of customers and markets. Market research delivers statistics and knowledge. Consumer insights deliver the same but tend to come with recommended actions that will help us amplify the company’s growth. This means the team in charge of consumer

insights will deliver both data and narrative, allowing us to make use of the data. On one hand research tells us what is happening, whereas consumer insights tell us why it is happening, and will allow us to make changes to our business to improve customer satisfaction, customer retention, and increase our bottom line. Frichou (2020) continuous and states that consumer insight is an interpretation used by businesses to gain a deeper understanding of how their audience thinks and feels. Analyzing human behaviors allows companies to really understand what their consumers want and need, and most importantly, why they feel this way. When consumer insight research is conducted properly, it should improve the effectiveness of how a company communicates to its customers, which is likely to

ANALYZING HUMAN BEHAVIORS ALLOWS COMPANIES TO REALLY UNDERSTAND WHAT THEIR CONSUMERS WANT AND NEED

change consumer behavior, and therefore increase sales. Forbes (2017) shows a series of great case studies on using consumer insights. Wayfair, a multi-billion-dollar online home goods retailer conducted consumer research and analyzed their data, and realized they needed to improve their overall customer experience. So, they built an app that lets users take pictures of items they see and like giving the information needed so Wayfair can offer recommendations. Not only did this research allow the business to improve customer experience, but the app now also provides the company with new insights into customers’ styles and needs. As a result, Wayfair saw a 50% increase in customer retention the year the app came out. Spotify’s new billboard campaign uses internal consumer data to create unique singular stories that highlighted how personal listening to music can be. Netflix, on the other hand, uses algorithms based on previous viewing behavior to recommend the right kind of content to viewers. Very uses personalized messaging based on sign-in information and seasonal weather data to make a more intimate connection with the site visitor. Whether it is with algorithms, internal data, or a mixture of internal and external data, consumer insights help refine the way we communicate to our customers - these brands all use consumer insights to better understand their audience and personalize their marketing and offerings. Insights are essential to learn about and understand our audience better, as well as find deeper, more actionable insights to improve the way we market our business, concludes Frichou (2020).

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The First Youth Business Camp Opens its doors Youth Business Camp Adria will open its doors to students between the ages of 15 and 19 from June 27 to July 10, 2021 at the Trakošćan Hotel his camp is unique in this part of Europe in terms of its thematic content, and it will also be held conceptually in Lausanne, Switzerland. The camp will be held in English, and all the participants will have the opportunity to listen to lectures on: basics of economics, basics of finance, basics of management, leadership skills, project management, public relations, marketing, financial planning, business ethics, intellectual property, the role of the public sector in business, digital business, digital currencies, communications, branding, human capital and development, StartUp, corporate social responsibility and tourism. Lecturers at the camp will be experienced experts who will bring the listed topics closer to participants in a simple and understandable manner, and a mentorship program is also provided, during which participants will prepare their own project. At the end of the program, a certificate from the World Innovation and Change Management Institute in Geneva will be awarded to participants. “I came up with this idea out of pure need. Two years ago I wanted to enrol my son in the only camp in our vicinity that talked about business topics, which is the Summer School of Bocconi University in Milan. However, due to the limited number of places I failed in en-

rolling him, so thanks to the previous experiences as the first Director of the London School of Public Relations Croatia and the Director of the School of Grants of the European Union, I decided a year and a half ago to launch and in-

ternationalize my idea, which officially started working today. The camp’s program content received expert support from Ivana Nobilo. We are witnesses of the fact that the curriculum of high schools doesn’t keep up with the changes

NEXT YEAR, CAMP FRANCHISE MODELS WILL BE OPENED IN SERBIA, MACEDONIA, BOSNIA HERZEGOVINA, AS WELL AS IN ARGENTINA, CANADA AND SOUTH KOREA and interests of young people who are bursting with creativity, and there are numerous ideas hidden in them. One of the main goals of the camp is to inspire young people to learn from different areas needed for doing business to get a bigger picture and after the camp they can decide more easily which college they want to learn more about or how to launch their idea in reality. Next year, camp franchise models will be opened in Serbia, Macedonia, Bosnia Herzegovina, as well as in Argentina, Canada and South Korea, with which we are about to conclude a cooperation agreement. I believe that the parents will also recognize the quality of this program’s content,” Camp Director Danijel Koletić says. More information on: www.youthbusinesscamp.ch

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IKADOR LUXURY BOUTIQUE HOTEL & SPA 5*

Exclusive Privacy & Timeless Elegance Located on the iconic Opatija Riviera, a place of remarkable history and heritage, this petite & chic boutique resort represents an oasis of uncompromising luxury flavoured with the most charming character INSPIRATION The very name Ikador, meaning "golden Ika", was inspired by the unique historical heritage of the Opatija Riviera and the golden era dating back to the end of the 19th century. Not only was Opatija an official healing resort for Eu-

ropean Royals, it was also a place where famous artists, writers and composers such as Puccini or Mahler returned over and over in search of new inspirations. This wellspring forged the very essence of Ikador, hence the slogan “Sound Perfect”.

IKADOR EXPERIENCE Elegant contemporary design and modern architecture blended perfectly amidst the rich Mediterranean park of Ikador’s private boutique estate offer a favourite haven for the modern

hedonist. With its 16 luxurious rooms and suites, Ikador offers a rich palette of top-notch facilities and extraordinary bespoke service guaranteed by the highest standards of the renowned association The Leading Hotels of The World.

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NOBILION RESTAURANT Nobilion restaurant is a place of indulgence offering modern Mediterranean cuisine based on exquisite locally sourced produce and top-quality wines. The menu is exclusively seasonal and executed with a special signature twist. Guests and visitors can enjoy lighter lunch menu or fine dining dinner menu, enhanced with exquisite degustation menus unfolding layers of curiosity, creativity and adventure.

IKALIA SPA Two thousand years ago, a golden water goddess was revered all along the Northern Adriatic. Her name was Ika, just like the small fishermans town where Ikador is located, and by her pleasure the life-giving fresh water gushed forth under the salty sea. This ancient legend inspired

ELEGANT CONTEMPORARY DESIGN AND MODERN ARCHITECTURE BLENDED PERFECTLY AMIDST THE RICH MEDITERRANEAN PARK OF IKADOR’S PRIVATE BOUTIQUE ESTATE OFFER A FAVOURITE HAVEN FOR THE MODERN HEDONIST the concept of Ikalia Spa, along with the ancient amber route that passed through the Kvarner bay. The entire third floor of the hotel is devoted to the healing rituals of Ikalia Spa, offering luxurious signature treatments and massages featuring healing crystal sound therapies, fragrant amber, 24k gold and mysterious spring waters of Ika.

ACTIVITIES Ikador’s luscious boutique resort also features state-of-the-art minigolf, a boules court, an outdoor swimming pool with heated sea water and a private beach deck

with majestic views of Kvarner bay. Curious travellers in search of new sights, customs and gastronomy will have the chance to enjoy exclusive private tailor-made experiences orchestrated by the hotel’s experience manager – the Maestro.

RIVA DESTINATION IKADOR Ikador Luxury Boutique Hotel & Spa is an official Riva Destination, a prestigious lifestyle concept of the Riva Yacht brand, making it the only hotel in the world proudly owning the Riva Lounge and Riva Privée design

concepts. The Riva Lounge pool bar and lounge area offers the most immaculate design and recognisable furnishings found on the emblematic Riva Aquarama vessels, while the Riva Privée, a private Chef’s Table at the Nobilion restaurant, offers a gastronomical zest to this iconic Riva lifestyle. The pinnacle of the Ikador experience is certainly the private Riva Aquariva Super speedboat, available for private tours of Kvarner bay and its archipelago. Embark on your adventure of a lifetime at Ikador Luxury Boutique Hotel & Spa!

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A Guide for Investors When Buying Real Estate Diplomacy&Commerce continues to provide legal advice to all businesspeople, investors and legal entities to which successful business and legal security are a priority CLICK ON ICON 

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PETAR PETRIĆ

or an extract from the court register (for legal entities). The proposal must be submitted by an authorized person or their proxy, and all the documents that are the basis for registration must be attached.

Attorney at Law, Petrić & Kajić Law Firm LLC

his article presents everything that’s relevant and important to you when buying real estate as an investor. The first condition of any project and investment in real estate is the arrangement and harmonization of the land register and the cadastre and the correct resolution of property-legal or ownership relations. This is a guide to the basic concepts of solving property-legal relations on real estate for entrepreneurs and investors.

WHY IS REGISTRATION IN LAND REGISTERS OFTEN REFUSED The registration of ownership in the land registry is often refused because the condition of the registry predecessor is not met. This means that a natural or legal person who, for example, sells a property must be registered as the owner in order for the buyer to be registered as the new owner on the basis of purchase contract concluded with that person as the seller.

CADASTRE AND LAND REGISTRY Two real estate registration systems are especially important for resolving property-legal relations and for regulating and harmonizing the cadastral and land registry status of a real estate: real estate cadastre and land registry. WHAT IS A CADASTRE Cadastre is a record that contains data on the number, position, shape, area, development of cadastral lots, data on boundaries, address of lot, manner of use, and on special legal regimes on the cadastral lot.

WHAT IS A LAND REGISTRY Land registry are public records where data on the legal status of real estates relevant to legal transactions are entered. The following is entered in the land registry: - property rights – right of ownership, easements, real encumbrances, right of construction, lien - mandatory rights – right of first refusal, repurchasing right, concession, rent, lease - personal relations of the holders of property and mandatory rights, relevant for transactions

HOW TO REGULATE THE LAND REGISTRY STATUS? Land registry status is regulated through procedures prescribed for that: a) i ndividual correct procedure b) civil proceedings

THE FIRST CONDITION OF ANY PROJECT AND INVESTMENT IN REAL ESTATE IS THE ARRANGEMENT AND HARMONIZATION OF THE LAND REGISTER with real estate - some other legally prescribed legal facts When a legal change in real estate has to be registered, then this should be requested from the Land Registry Court with a proposal for registration with the necessary documents attached.

HOW LAND REGISTERS ARE KEPT AND WHO HAS THE RIGHT TO INSPECTION Land registers are kept in electronic form. Cadastral and land registry data are public and everyone has the right to inspect them in one place, https://oss.uredjenazemlja.hr, where ownership

structure of a property and its location in space, as well as numerous other data can be seen.

HOW TO REGISTER IN THE LAND REGISTRY Registration in the land register is initiated by submitting a proposal for registration in writing, which must be accompanied by all documents demonstrating the merits of the proposal. Thus, for example, a proposal for registration of ownership based on a purchase contract must be accompanied by a purchase contract with permission to register, a photocopy of the document proving the citizenship of the acquirer (for natural persons)

WHICH METHOD FOR ARRANGING LAND REGISTRY TO CHOOSE It’s good to primarily settle the unresolved land status through the institutes of land registry proceedings, for example through individual correct procedures, and if there is a dispute between the parties, and the land registry status is unsettled, litigation should be used as a way to resolve this situation. WHAT IS CO-OWNERSHIP? When more than one person has an item in their ownership so that each has a part of that right of ownership, calculated by the ratio towards the entire right of ownership of that item, they are all co-owners of that item, and parts of the right of ownership that belong to them are co-ownership shares

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DISSOLUTION OF COOWNERSHIP COMMUNITY When more than one person owns an item so that each has a share in that ownership, each co-owner, regardless of the size of their co-ownership share, has the right to dissolve the co-ownership. The right to dissolution can be exercised: - through agreement (agreement on dissolution) with all co-owners with whom they are dissolving the co-ownership community (voluntary dissolution) or - through court, when there is no consent between co-owners regarding the method of dissolution (judicial dissolution). WHAT ARE THE EFFECTS OF DISSOLUTION With dissolution of co-ownership, the co-owner ceases to be the co-owner of a certain item, and instead acquires a particular item or money in his possession. HOW TO MITIGATE THE RISK WHEN INVESTING IN REAL ESTATE When investing in commercial real estate such as office buildings, warehouses, land, construction sites, restaurants, hotels, it is necessary to check the property status of the real estate to be purchased.

WHICH DOCUMENTS TO CHECK When buying a real estate, it is necessary to check the entire ownership and other property-legal documentation. Particular attention should be paid to all entries, records, pre-registrations which relate to the rights and obligations of the owner or third parties, and which may affect the rights and obligations of the buyer as an investor. The check should be performed in the land registry department in whose area the real estate is located, as well as in the competent cadastre office.

If it is an apportioned real estate entered in the land registry, the investor knows exactly what he’s buying and the legal security of such an investment is high.

CHECKING THE CONDITION AND INFRASTRUCTURAL PLANS One of the important things when investing in real estate is a preliminary check of the condition and infrastructure development plans in the area where the real estate is located. Distance from business zones, industrial facilities, possible pollutants, parks, shopping centres and rec-

THE REGISTRATION OF OWNERSHIP IN THE LAND REGISTRY IS OFTEN REFUSED BECAUSE THE CONDITION OF THE REGISTRY PREDECESSOR IS NOT MET CHECKING THE LAND REGISTRY AND CADASTRAL STATUS AND PERMITS One of the more important checks is the comparison of the land registry and cadastral status. These data should be identical or harmonized. One of the most basic checks should be to check the existence of all the necessary permits. CHECKING THE REAL ESTATE APPORTIONING

reational zones plays a significant role in this.

RECORD OF REAL ESTATE HANDOVER When handing over the real estate to the investor or buyer, it is important to keep a special record on the handover of real estate in which, among other things, the condition of the real estate, overheads and other obligations will be determined, and which is used to establish the important fact

that the real estate was handed over to the buyer.

REGISTRATION IN LAND REGISTRY It is extremely important for the buyer to submit a proper and complete proposal for the registration of ownership in the land registry department of the competent court immediately after the acquisition of the real estate. Registration in the land registry is an essential condition for acquiring the right of ownership of real estate on the basis of a legal transaction. If all the preconditions for registration are not met, ownership will be pre-registered if the preconditions for pre-registration are met. WHEN IS IT NECESSARY TO HIRE A LAWYER AS AN EXPERT IN DRAWING UP A CONTRACT? A contract for the sale of real estate and any other contract related to investment in real estate should be drawn up by a professional and authorized person, as a rule a lawyer. Such action provides security to the contracting parties regarding the orderliness of work and responsibility for what has been done. Expertise in drafting contracts is necessary for the legal transaction to be properly concluded, and to serve as a basis for the acquisition of ownership.

INTERESTING FACTS

The Tragedy of Centralization

here is usually a wide-ranging debate in countries about whether to regionalize or not. The answer is the following: huge countries like the USA, Canada, Australia, Russia, Brazil, Mexico, China and India must be regionalized. However, all countries benefit from regionalization, even if they are as small as Austria. A good example is the fairly even development of countries such as Germany, Spain or Italy, while, on the other side of the spectrum, there is the very uneven development of France, England or Poland. France has been an example of a unitarian state for several hundred years. The country is centralized to such an extent that only the Ile-de-France region (Paris) is high above the EU average, and only one area is above 100% of the European average at all. And we are talking about a G7 country here. The centralization is so great that even

the heating in the schools is turned on the same day as in Paris, so the students in Colmar or the Alps are freezing. All startups are forced to relocate to Paris sooner or later. On the other hand, there is an uneven development along the north-south line in Italy or Spain and in Germany along the east-west line, but nowhere does it happen that the coun-

ALL COUNTRIES BENEFIT FROM REGIONALIZATION, EVEN IF THEY ARE AS SMALL AS AUSTRIA try is uniformly poor outside the capital as in France. The situation in England is similar - everything is focused in the south, around London, which in why the "left behind regions" massively voted for Brexit. Poland, which has been imitating France in terms of centralization, suffers from a similar pain -

Warsaw is drastically wealthier than the rest of the country, just like in the case of Vilnius and Lithuania. Croatia and Serbia are in the same situation - Belgrade, the capital of centralized Serbia in which the Vojvodina’s autonomy is not treated in line with the Constitution, is 170% above the state average, Vojvodina is 99.4% and Western and Eastern Serbia are at 67% and 66% respectively. The poverty map shows that some regions, which could function better as autonomous, such as Sandžak, Šopluk, Torlačko, Podrinje and even some regions of Vojvodina, are very poor. The DSS's proposal from 2004 regarding Serbia and its autonomous provinces was never realized. Centralization eats its children, who are afraid of secession. What happens is that the population starts to massively move out to the capital or abroad, so regions de facto are disappearing.

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ARRIVALS & DEPARTURES

NATIONAL DAYS

President of the Republic of Croatia Zoran Milanović has received the credentials of ambassadors of several countries.

APRIL

SYRIA

National Day

NETHERLANDS ational Day N (King’s Day)

MAY

POLAND

ational Day N (Constitution Day) H.E. Ri Pyong Du, Ambassador of Democratic National Republic of Korea in the Republic of Croatia, seated in Bucharest, handed over his credentials to the President of the Republic Zoran Milanović.

ICRC,IFRC

I nternational Red Cross Day

09 EU

ational Day N (Schuman Day)

ISRAEL

Independence Day H.E. Marina Emiliani, Ambassador of the Republic of San Marino in the Republic of Croatia, seated in San Marino, handed over his credentials to the President of the Republic Zoran Milanović.

H.E. Loipa Sánchez Lorenzo, Ambassador of the Republic of Cuba in the Republic of Croatia, seated in Vienna, handed over his credentials to the President of the Republic Zoran Milanović.

NORWAY

Constitution Day

CULTURE NEWS

A New Opera was Presented to the Audience of Zagreb’s HNK After a Five-month Break As part of the “U susret premijeri” program, a new opera was presented to the audience of Zagreb’s Croatian National Theatre after a five-month break, with a live broadcast on the official website of the National Theatre. Intendant Dubravka Vrgoč, conductor Aleksandar Kalajdžić, director Anica Tomić, national opera singer Dubravka Šeparović

Faces of Europe Exhibition

Mušović, opera singers Valentina Fijačko Kobić and Ivana Lazar talked via live stream about Orpheus and Eurydice under the direction of maestro Aleksandar Kalajdić, directed by Anica Tomić, which will be premiered on Friday, April 23, and the moderator of the program was Zlatan Skalincki.

The Star of Peaky Blinders and Harry Potter Dies Actress Helen McCrory, known for her roles in Peaky Blinders and the Harry Potter films, has died of cancer at the age of 52, her husband, the actor Damian Lewis, announced. “I’m heartbroken to announce that after an heroic battle with cancer, the beautiful and mighty woman that is Helen McCrory has died peacefully, surrounded by a wave of love from friends and family,” Lewis wrote on Twitter. He wrote that “she died just as she lived – fearlessly”. She also played the wife of former Prime Minister Tony Blair in the film “The Queen”. She also played dozens of memorable roles in the theatre during her career.

The embassies of Germany, Portugal and Slovenia, as the Trio Presidencies of the Council of the European Union, together with the EU Commission Representation in Croatia, present the exhibition Faces of Europe by photographer Carsten Sander on the occasion of Europe Day (May 9th). The exhibition can be viewed from April 29 to May 8 every day from 12 to 8 pm in the French Pavilion of the Student Center of the University of Zagreb, Savska cesta 25. During 2020, Carsten Sander portrayed Europeans of different ages and origins in all EU member states and thus created a personal and diverse image of Europe. The exhibition "Faces of Europe" was part of the cultural program of German Presidency of the Council of EU in the second half of 2020 and has so far visited several capitals of EU countries.

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