Automotive Repair

Things to consider in choosing a reputable shop

Choosing the right automotive service provider is important and can be challenging if you’re new to the area. However, by asking the right questions, you can narrow your search to locate a reputable shop staffed by experi professionals. The National Institute for Automotive Service Excellence (ASE) was founded in nization working to improve the quality of vehicle repair and service by testing and certifying automotive professionals. TECH CERTIFICATION tion test, automotive technicians must have two years of on the job training or one year of on the job training and a two-year degree in automotive to keep up with ever-advancing automotive technology. and labor for mechanical repairs such as replacing starters, alternators and radiators,” Belden said. “That’s the standard.”

Belden said it’s important the warranty is honored outside the immediate area so the repair is covered while traveling, noting that nation-wide repair networks exist should the need arise.

OTHER CONSIDERATIONS “Do your due diligence. It’s also important to consider the length of time an auto repair business has been in operation,” Belden said, adding that it’s also good to check a few different ratings services, like the Better Business Bureau.

Some things to consider when choosing an auto service provider to care for your vehicle:

• Look at the repair facilities website for more information.

it’s important to select a repair facility that offers a warranty on the parts and service, said Mark Belden, owner of Brady’s Auto Repair in Boerne. WARRANTY IMPORTANT “Most reputable repair shops offer a

Technician is on staff that can handle your type of repairs.

• Drive by the building. Make sure it is it clean and professional.

• Pull in and see if there is adequate parking and a neat, orderly appearance.

• Go inside and make sure the waiting room is clean and comfortable.

• Check out the restroom to make sure it’s clean. It indicates how the facility is run.

• Look for signs of professionalism in the customer service area such as professional, civic, community, or customer service awards. • Is the front desk person friendly and courteous?

• Is the Service Advisor willing to answer all of your questions in a way that you can understand what they are talking about?

• Do they warranty their parts and service?

• Do they have a policy to always contact you and get approval before they do any work on your vehicle?

• Do they have an after-hours key drop and pick-up procedure?

Consider starting with a small or minor job, such as an oil change or tire reward their good service with repeat business and more complex work.

Source: National Institute for Automotive Service Excellence (ASE)

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