CoastLINES

http://twitter.com/fcaaonline

THE OFFICIAL NEWSLETTER OF THE FIRST COAST APARTMENT ASSOCIATION

www.fcaaonline.com November / December 2018

n’t

i If it a

don’t fix it.

MaintenancePAGES Mania 2018 6-7

http://facebook.com/FirstCoastApartmentAssociation

Boca Raton

PAGE 10

FCAA PAGE 12

OktoberfesT PAGES 24-25

november dinner meeting PAGES 32-33

Happy Holidays

PLUS…

ONLINE PAPERLESS EVICTION PROCESS – Input and Go!

1.800.253.8428

FAX 1.800.367.9038 info@evict.com

EVICT.COM

Serving the Property Management Professional Since 1989 “The hiring of a lawyer is an important decision that should not be based solely on advertising. Before you decide, ask us to send you free written information about our qualifications and experience.” Available by Appointment: 37 N. Orange Avenue, Ste. 500, Orlando, FL 32801 • 17264 San Carlos Blvd., Ste. 308, Fort Myers Beach, FL 33931 – Principal Office

351 NEEDS NEW CARPET. 517 NEEDS A REPAINT. AND 644 NEEDS, WELL, EVERYTHING. ALL YOU NEED IS THIS. We know managing a multifamily community isn’t easy. That’s why we’ve become a trusted partner to so many property managers who demand quality and value. Only Sherwin-Williams offers innovative coatings, flooring, color services, painting equipment and supplies backed by over 3,900 North American stores and 2,200 representatives. So we can help solve your challenges just as quickly as they arise.

Call 800-524-5979 to have a representative contact you or visit sherwin-williams.com ©2014 The Sherwin-Williams Company

Providing Lake & Pond Management Services for Over 25 Years COMPETITIVE PRICING • ENVIRONMENTALLY SAFE • FREE ESTIMATES

After

Before

904-880-1817 www.bluewaterponds.com 11341 Distribution Avenue, Suite 6 Jacksonville, Florida 32256 Locally Owned and Operated

Call Today for Free Estimates

• Aquatic Vegetation & Algae Management • Nutrient Reduction • Pollution Reduction • Water Quality Improvement • Trash Management • Fountain / Aeration System Repair and Replacement • Ornamental Aquascaping • Game Fish Stocking

OFFICERS SHANNON GREGORY, President WRH Realty Services APRIL HUDSON, President Elect Milestone Management KEN FURTAW, Treasurer WRH Realty Services KATIE WRENN, Immediate Past President WRH Realty Services

CoastLINES

CON­TENT

6-7

FAA State Maintenance Mania Photos

8

Introducing the 2019 FCAA Board of Directors

COMMUNITY DIRECTORS

10

Charity Bingo Pictures

BRIAN CRON Oaks at Normandy

12

Canned Food Drive Pictures

BRIAN DAVIES WRH Realty Services

14

FCAA Graduates

MELISSA WENGER, Assoc. Vice President Apartments.com

BETH LAKIN The Loree JODY MAYOR Fort Family Investments MICHELLE MURPHY MAA

22

Legal or Not?

23

2018 Premier Sponsors

24-25 Oktoberfest Pictures 26

FCAA Charities

BRENDA SHERRILL 5 Thousand Town

28

Golden Plunger Award

ain’t

it. don’t fix 18 20 ia an M ce Maintenan ton Boca Ra

17-20 Industry Resource Guide

SHARON STEFFEN Mission Springs

ASSOCIATE DIRECTORS

FCAA

If it

OktoberfesT

32-33 November Dinner Meeting Pictures

HOLLY FOX ET&T Distributors JASON FROTTEN HD Supply DUSTIN HAWLEY RentPath JEFF JACKSON Sherwin-Williams

Calendar of Events!

TERRI JEFFRIES Cutting Edge Carpet

12/4

Advanced Leasing Techniques

12/5

CPO Class

MAINTENANCE LIAISON

12/6

CPO Class

KRIS MILLERSCHONE Lakeside

12/7

Premier Sponsor Board Reception – Invite Only

NEXTGEN LIAISON

12/12 R-410A & Advanced HVAC Trouble Shooting

CAMY BERMUDEZ Palm Bay Club Apartments

12/14 Annual Holiday Party

DIRECTORS EMERITUS

1/16

CAMT

DARLA ERDELYI Giglio Signs

1/17

EPA Certification

1/3

General Membership Tradeshow Booth Sales Begin

JOHN GRAY Restore24

12/12 Angel Tree Tags Deadline

12/15 Tradeshow Booth Sales available for all 2018 exhibitors

STEVE THOMAS Maintenance Supply Headquarters

CoastLINES is published by the First Coast Apartment As­so­ci­a­tion (FCAA) in the in­ter­est of all seg­ments of the apart­ment industry. Copies of the news­let­ter are in­clud­ed free with each mem­ber­ship. Dues, con­tri­bu­tions or gifts to the First Coast Apart­ment As­so­ci­a­tion (FCAA) are not deductible as charitable con­tri­bu­tions. For Federal Tax pur­pos­es how­ev­er, such dues, con­tri­bu­tions or gifts may be deductible under other sec­tions of the In­ter­nal Rev­e­nue Code. Please consult your tax ad­vi­sor. Opin­ions ex­pressed are those of the au­thors and do not reflect the opin­ions of the pub­lish­ers.

ERIN TRIAY Apartments.com

CoastLINES: The Official Publication of

DALE PRITCHARD A Greener Image

JILL WRIGHT Villages of Baymeadows FCAA STAFF LINDSEY McCLAIN Executive Vice President TAYLOR TUCKER Director of Special Events

The First Coast Apartment Association 9456 Philips Highway, Suite 4 Jacksonville, Florida 32256 Phone: (904) 292-1345 • Fax: (904) 292-1291 E-Mail: info@fcaaonline.com Website: www.fcaaonline.com Executive Vice President & Editor: Lindsey McClain

Advertisers: AllWeather Contractors Arbor Contract Carpet Avalon Heating & Air Bluewater Environmental of Florida, Inc. BG Multifamily Cutting Edge Carpet First Place Fitness HD Supply House of Floors Industry Resource Guide Law Offices of Heist, Weisse & Wolk, P.A. Lloyd’s Construction & Consulting, LLC Mitchell S. Ritchie Attorney at Law NAA Click & Lease Poolsure Rotech Pest Services Sheriff’s Watch - Apartments Sherwin Williams Tobacco-Free St. Johns

NOVEMBER / DECEMBER 2018

16 21 13 3 34 36 9 15 4 17-20 2 11 34 14 35 9 34 3 29

5

t ’ n i a t If i don’t fix it.

Maintenance Mania 2018 Boca Raton

FAA MAINTENANCE MANIA COMPETITION

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NOVEMBER / DECEMBER 2018

NOVEMBER / DECEMBER 2018

7

INTRODUCING THE NEW

2019 FCAA BOARD MEMBERS

Julia Furber Regional Property Manager

Ben Zeigler Account Executive

Danielle Fusinatto Regional Vice President

Ken Hilbert Sales Representative

ResProp Management

Sweetwater Restoration

House of Floors

The Sherwin Williams Company

“I am thrilled to be joining the board during these very exciting times for our industry.

During my 17 plus years in property management I have seen the tremendous room for growth and success that it has to offer. I am looking forward to working with the board to help others rise up through the associations work promoting and advocating the needs of the apartment industry and its members.”

“After being involved in FCAA for the last 12 years as a service provider I am excited to get involved on the board! I hope to help continue to serve our association and our local multi-family communities in a more leadership position. I am looking forward to better understand what our association does for our industry and community in which we live and work in.”

“I look forward to serving our community members and our vendors on the FCAA board for the next 2 years to the best of my ability. This is a very exciting time for FCAA with a whole new turnover and outlook towards the future of this association, I am also proud to be serving on this board at this time because of the awesome team that has been selected and put in place to represent all of you and FCAA.”

“I moved to Jacksonville 8 years ago with my wife and 4 children to continue my work with Sherwin Williams. Upon becoming a Sales Representative specializing is multi family business, I was excited to become a part of the First Coast Apartment Association which immediately proved to be an invaluable resource. This year I was selected to become a Board Member and am excited to be a leader in a community that has been so beneficial to me and done so much good for others.”

FCAA EXECUTIVE OFFICERS April Hudson Regional Manager Milestone Management

President Ken Furtaw Regional Manager WRH Realty Services, Inc.

President-Elect Jody Mayor Regional Manager Fort Family Investments

Secretary/Treasurer Shannon Gregory Regional Director WRH Realty Services, Inc.

Past-President Melissa Wenger Sales Executive Apartments.com

Assoc. Vice President

COMMUNITY DIRECTORS Brian Cron Marketing Director and Trainer

Holly Fox Regional Marketing/ Sales Director

Julia Furber Regional Property Manager

ET&T Distributors, Inc.

Oaks at Normandy

ResProp Management

Beth Lakin Property Manager The Loree Apartments

Michelle Murphy Regional Vice President MAA

Sharon Steffen Property Manager Mission Springs Apartments

Brenda Sherrill Property Manager 5 Thousand Town

Katie Wrenn Director of Training and Development WRH Realty Services, Inc.

8

NOVEMBER / DECEMBER 2018

ASSOCIATE DIRECTORS

Jason Frotten Sales Executive HD Supply

Danielle Fusinatto Regional Vice President House of Floors

Dustin Hawley National Account Manager Rent Path

Ken Hilbert Sales Representative The Sherwin Williams Company Jeff Jackson Sales Manager Sherwin Williams

Terri Jeffries Territory Manager Cutting Edge Carpet

Ben Zeigler Account Executive Sweetwater Restoration

FITNESS EQUIPMENT SALES AND SERVICE u u u u u u u u u u

Warranty Repair Service Equipment Repair Service Preventative Maintenance Service Fitness Equipment Flooring Fitness Equipment and Fitness Center TV Factory Authorized Fully Insured Fitness Center Consulting and Design Fitness Equipment Disinfectant Wipes and Dispensers All Major Brands Approved by more than 50 Property Management Companies Apartment Association Member

PREVENTATIVE MAINTENANCE SERVICE

99.95 PER VISIT

$

For each visit a technician will provide a safety check, clean up and lubrication of all equipment. The technician will inspect and adjust all electrical units, cables, pulleys, bushings and normal wear items.

Compliance Depot, Ops Technology, Yardi, Net Vendor, RMIS, McKinley Approved ALTAMONTE SPRINGS • ORLANDO • MELBOURNE • TAMPA • SARASOTA 10290 Philips Hwy., Suite 1 • Jacksonville, FL 32256 Phone: 904.998.0738 • Fax: 904.998.0739 • info@1pfe.com

WWW.FIRSTPLACEFITNESSEQUIPMENT.COM

PROTECTING YOUR PROPERTY HEALTH AND ENVIRONMENT. MULTI-FAMILY • COMMERCIAL • RESIDENTIAL

904•485•0903 SERVING NORTHEAST FLORIDA

10

NOVEMBER / DECEMBER 2018

A Full Service Contractor Providing Interior & Exterior Turnkey Construction Services.

New Construction o Build Outs o Renovation & Rehab o Flood, Mold & Fire Remediation o Fascia, Siding & Soffit o Amenities Rehab/Renovation o Carpentry o Drywall o Interior/Exterior Painting o Concrete o

Construction & Consulting, LLC Providing First Class Construction Services

5771 Mining Terrace, Suite 203 • Jacksonville, FL 32257

904.683.4468

WWW.LLOYDSCONSTRUCTIONANDCONSULTING.COM

CGC# 1520026

FCAA FCAA Gives Back! Our members have done it again!

This year’s “One can. Two can. Who can? YOU can!” theme really took off!

Our wonderful members and volunteers were able to donate thousands of cans that filled more than two big trailers full of non-perishable food items for The Clara White Mission! We are so excited to continue to support this wonderful organization with our annual Canned Food Drive!

Thank you to all of our communities that collected!

12

NOVEMBER / DECEMBER 2018

YOU MANAGE THE PROPERTY. WE’LL MANAGE THE HVAC. We’ve been serving Jacksonville’s multi-family and new construction markets since 2005. Let Avalon take the effort out of buying, installing and maintaning HVAC systems for your properties.

WHY CHOOSE AVALON? Extremely competitive pricing. We offer a wholesale experience in a retail market.

No-pressure sales process. We don’t work on commission, so there’s no purchase pressure.

Highest-quality installation. We employ only the best. No subcontractors. Ever.

Streamlined service. Most installations take less than a day or faster, we prioritize property managers and can contact tenants directly.

Satisfaction guaranteed. Our labor is warrantied up to 10 years, and we stand firmly behind our work.

Count on us to keep you comfortable with pricing that works for you.

904.245.1818 | www.Cooling Jacksonville.com

2-TON AC SYSTEM Starting at

$1,850

(installed)

3-TON AC SYSTEM Starting at

$2,050

(installed)

FCAA GRADUATES NALP

(National Apartment Leasing Professional)

Jennifer Lee – Spyglass Apartments Alicia Reckart – The Cove at Atlantic Beach

CAS

(Certified Apartment Supplier)

Paige Kitchens – ALN Data Catherine Povec – Sherwin Williams

CAM

(Certified Apartment Manager)

Shannon Keusch – Harbor Group Management

REWARD

Designed to maximize profit and mitigatie risk, NAA CLICK & LEASE provides the support and stability for leasing success.

Learn more WWW.NAAHQ.ORG/LEASE

RISK

STRIKE THE RIGHT BALANCE BETWEEN RISK AND REWARD

14

NOVEMBER / DECEMBER 2018

16745_Dayton_Apartment_Assoc_AD.indd

Trim: 7.5"w x 10"h

Bleed: 0"

MAinTEnAncE PrOFESSiOnAlS

count on us

trust HD supply to Make Your Job Easier • • • • • •

Access to over 100,000 products Free, next-day delivery* Fast, easy online ordering Easy Order™ App for ordering on the go More than 850 delivery trucks Expert product support

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• Property improvement services • More than 1,200 sales reps • Training and certification classes

1-800-431-3000 • hdsupplysolutions.com/multifamily *On most orders to most areas. © 2018 HDS IP Holding, LLC. All Rights Reserved.

18-16745

NOVEMBER / DECEMBER 2018

15

Roofing to sidewalks, foundations to faucets, to heating and cooling...

We’ve got you covered!

CGC 1523954 • CCC 1329086 • CMC 1250093 • CFC 1428601

• 24 Hour Emergency Services • Providing Preferred Pricing to Apartment and Condominium Communities

We Proudly Service • Northeast Florida & Beyond • Residential & Commercial

Construction Services Roofing Renovations Rehabs New Construction

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connect with us!

Plumbing Services Water Heaters Repiping Repairs Backflow Lift Stations Fixture Replacement Tile Stoppages Jetting Video

.

www.fcaaonline.com

1

twitter.com/fcaaonline facebook.com/FirstCoastApartment Association NOVEMBER / DECEMBER 2018

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INDUSTRY ADVERTISING AGENCY mbpr .......................................................(904) 424-6641 JOE Design, Inc.........................................(904) 501-9526 ADVERTISING Apartments.com...................................(904) 778-5118 ForRent.com.........................................(904) 296-7171 JOE Design, Inc.........................................(904) 501-9526 RentJax.com...................................................(904) 701-0302 RentPath................................................................(904) 262-0863 Zillow Rental Network................................ (541) 350-3620 AD TRACKING Apartment List......................................(985) 640-7703 ForRent.com.........................................(904) 296-7171 AIR CONDITIONING CONTRACTORS AllWeather Contractors.......................(904) 781-7060 Avalon Heating and Air............................(904) 245-1818 InVent, Inc................................................(904) 228-2263 AIR CONDITIONING EQUIPMENT AllWeather Contractors.......................(904) 781-7060 Avalon Heating and Air............................(904) 245-1818 ARD Distributors, Inc................................(800) 654-7721 Chadwell Supply, Inc................................... (888) 341-2423 HD Supply....................................................... (800) 431-3000 InVent, Inc................................................(904) 228-2263 Maintenance Supply Headquarters..........(866) 630-6747 Marcone Supply.......................................(314) 241-1946 Rapco Supply...........................................(407) 933-4102 Wilmar Supply.........................................(800) 345-3000 AIR FRESHENER Fresh Aire.................................................(904) 204-9004 ALARM SYSTEMS Agent Fire LLC..........................................(904) 687-3876 ANSWERING SERVICE/ON HOLD MESSAGING Audio Images...........................................(904) 247-8600 APARTMENT LOCATORS Apartments.com...................................(904) 778-5118 ForRent.com.........................................(904) 296-7171 RentJax.com...................................................(904) 701-0302 RentPath................................................(904) 262-0863 APPLIANCES ARD Distributors, Inc................................(800) 654-7721 Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 APPLIANCE PARTS Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Marcone Supply.......................................(314) 241-1946 Rapco Supply...........................................(407) 933-4102 AQUATIC MAINTENANCE BlueWater Environmental of FL...............(904) 880-1817 BANKING SERVICES Colliers International Northeast Florida ..(904) 861-1101

18

NOVEMBER / DECEMBER 2018

RESOURCE

GUIDE

BATH & KITCHEN REFINISHING/REPAIRS Carter & Associates of NE FL.....................(904) 730-7440 Creative Multi Care, Inc. .........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Restore24.................................................(904) 737-8673 Steve’s Painting & Maintenance.............. (904) 332-6805 BIOHAZARD WASTE CLEANUP Baxter Restoration...................................(904) 662-0675 PuroClean.................................................(904) 716-6716 BROKERAGE Colliers International Northeast Florida...(904) 861-1101 SVN Alliance.............................................(904) 834-9809 CABINETS AllWeather Contractors.......................(904) 781-7060 Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Oxley Cabinet Warehouse Inc...................(904) 981-3011 Steve’s Painting & Maintenance.............. (904) 332-6805 CARPET CLEANING, DYEING, RESTORATION Aqua Restorations....................................(904) 683-6982 Baxter Restoration...................................(904) 662-0675 Creative Multi Care, Inc. .........................(904) 384-1047 MM Turnkey Services ...............................(904) 998-3608 Precision Cleaning Services .....................(904) 440-57 18 Restore24.................................................(904) 737-8673 Steve’s Painting & Maintenance.............. (904) 332-6805 CEILING FANS Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 CERAMIC TILES AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rolland Reash Plumbing..........................(904) 260-7059 Steve’s Painting & Maintenance.............. (904) 332-6805 CLEANING SERVICE AllWeather Contractors.......................(904) 781-7060 Career Strategies....................................(904) 757-3456 Jean’s Clean Team ....................................(904) 463-5704 Precision Cleaning Services .....................(904) 440-57 18 Restore24.................................................(904) 737-8673 Steri-Clean...............................................(888) 577-7206 COLLECTIONS NCC Business Services..............................(904) 733-3033 Professional Debt Mediation....................(904) 398-0286 COMMUNICATIONS TextBox ...................................................(850) 205-1111 CONCIERGE SERVICE Career Strategies....................................(904) 757-3456 Slingshot Life...........................................(251) 406-9257 CONCRETE REPAIRS AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 SweetWater Restoration.....................(904) 880-1919

COUNTERTOPS AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Oxley Cabinet Warehouse Inc...................(904) 693-5554 Steve’s Painting & Maintenance.............. (904) 332-6805 CREDIT CARD PROCESSING Three Rivers Consulting Inc. ....................(855) 677-4048 DESIGN/GRAPHICS Dimension Design....................................(904) 568-4201 JOE Design, Inc.........................................(904) 501-9526 DEODORIZING SERVICES Fresh Aire.................................................(904) 204-9004 Steri-Clean...............................................(888) 577-7206 DISC JOCKEY DJ Mario Entertainment...........................(904) 655-2518 DOG PARKS ET&T Distributors.....................................(888) 642-2226 Rescue Construction Solutions, Inc...........(919) 615-1759 DRY WALL REPAIR All Installation of Jax, Inc.........................(904) 514-8750 AllWeather Contractors.......................(904) 781-7060 Carter & Associates of NE FL.....................(904) 730-7440 Creative Multi Care, Inc. .........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Restore24.................................................(904) 737-8673 Rolland Reash Plumbing........................(904) 260-7059 Steve’s Painting & Maintenance.............. (904) 332-6805 SweetWater Restoration.....................(904) 880-1919 DRYER VENT CLEANING Restore24.................................................(904) 737-8673 Window Gang..........................................(904) 262-7300 ELECTRICAL CONTRACTORS AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 EMERGENCY RESPONSE Baxter Restoration...................................(904) 662-0675 PuroClean.................................................(904) 716-6716 Restore24 ................................................(904) 737-8673 Steri-Clean...............................................(888) 577-7206 EVICTION SERVICES Click Notices.............................................(443) 878-1500 Dale G. Westling, Sr., P.A...........................(904) 356-2341 Junk Shot App..........................................(813 )447-3608 Law Offices of Heist, Weisse & Wolk...........(800) 253-8428 Mitchell Ritchie........................................(904) 387-6100 EXPENSE MANAGEMENT Cass Information Systems........................(314) 506.5756 FENCING/STAIR/RAIL INSTALLATION & REPAIR AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 FIBER CEMENT SIDING Lloyd’s Construction & Consulting, LLC ..(904) 683-4468

INDUSTRY FIRE & SAFETY EQUIPMENT Agent Fire LLC..........................................(904) 687-3876 Apartment Fire Extinguisher Service............... (904) 398-2030 Cintas Fire Protection...............................(904) 562-7000 Cox Fire Protection...................................(904) 781-8227 Pye-Barker Fire & Safety, Inc. ..................(904) 553-4222 Wayne Automatic Fire Sprinklers.............(904) 268-3030 FIRE RESTORATION AllWeather Contractors.......................(904) 781-7060 Belfor USA, Jacksonville...........................(904) 240-0082 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Restore24 ................................................(904) 737-8673 Steve’s Painting & Maintenance.............. (904) 332-6805 SweetWater Restoration.....................(904) 880-1919 FITNESS & EXERCISE EQUIPMENT Advantage Sport & Fitness, Inc................(904) 437-6343 First Place Fitness Equipment...................(904) 998-0738 Fitness Pro ...............................................(850) 523-8882 SOFITCO....................................................(850) 259-5946 FLOORING Arbor Contract Carpet............................(904) 781-2003 Cutting Edge Carpet.................................(904) 475-9300 Expressions Carpet and Flooring.........(904) 739-2885 House of Floors.....................................(904) 262-6989 Lifestyle Flooring...................................(877) 383-1062 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Mohawk Industries..................................(321) 287-3572 Redi Carpet............................................(904) 781-4300 Sherwin Williams.................................(904) 448-8109 Southeast Floors ................................(407) 888-8008 FOUNTAINS BlueWater Environmental of FL...............(904) 880-1817 FURNITURE Cort Furniture Rental...............................(904) 396-9000 GENERAL CONTRACTORS AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Baxter Restoration...................................(904) 662-0675 FSI Construction.......................................(904) 703-3762 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 PuroClean.................................................(904) 716-6716 Rescue Construction Solutions, Inc...........(919) 615-1759 Restore24.................................................(904) 737-8673 Steri-Clean...............................................(888) 577-7206 SweetWater Restoration.....................(904) 880-1919 GOLF CARTS Mid Florida Golf Cars..........................(800) 803-8420 GUTTER INSTALLATION AND SERVICES AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 Window Gang..........................................(904) 262-7300

RESOURCE

HOARDING SERVICES Junk Shot App..........................................(813 )447-3608 Steri-Clean...............................................(888) 577-7206 HOUSEWARES Cort Furniture Rental...............................(904) 396-9000 INSURANCE Brown & Brown Insurance.......................(904) 565-8304 Hunt Insurance Group, LLC.......................(850) 241-7030 Liberty National.......................................(850) 661-0494 Roderick Crabbe Insurance, Inc................(904) 215-2121 INTERNET SERVICES Apartments.com..............................................(904) 778-5118 AT&T .......................................................(904) 679-2395 ForRent.com.........................................(904) 296-7171 RentPath................................................................(904) 262-0863 IRRIGATION Trimac Outdoor........................................(904) 589-8768 IT SERVICES / TECH SUPPORT NetTech Consultants.................................(904)992-6970 JANITORIAL SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 Fresh Aire.................................................(904) 204-9004 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 JOB LISTINGS Career Strategies....................................(904) 757-3456 LAKE MAINTENANCE BlueWater Environmental of FL...............(904) 880-1817 LANDSCAPE MAINTENANCE Ameriscapes Landscape Management.......(443) 878-1500 Core Outdoor, Inc .......................................(904) 215-6866 Davey Commercial Grounds Maintenance......(904) 768-8733 Landscape Professionals..........................(904) 880-6165 Mulch Masters, LLC ..................................(904) 727-1100 TLC Total Lawn Care..................................(904) 699-0046 Trimac Outdoor........................................(904) 589-8768 Yellowstone Landscape............................(904) 268.2626 LAUNDRY SERVICE & EQUIPMENT CSC Service Works....................................(321) 696-1241 Southeastern Laundry .............................(904) 524-0088 Washco Laundry Equipment....................(904) 724-2622 LEAK DETECTION American Leak Detection.........................(904) 519-5700 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 LEGAL SERVICES Click Notices.............................................(443) 878-1500 Dale G. Westling, Sr., P.A...........................(904) 356-2341 Law Offices of Heist, Weisse & Wolk.........(800) 253-8428

Lippes, Mathias, Wexler, Friedman LLP....(904) 374-9430 Mitchell S. Ritchie, PA..............................(904) 387-6100 LIFT STATION Consolidated Utilities ..............................(904) 249-8080

GUIDE

LIGHTING & LIGHTING SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 LOCKSMITHS The Flying Locksmiths .............................(904) 512-0699 LODGING/MEETING FACILITY Four Points by Sheraton...........................(904) 562-4920 Sherton of Jacksonville............................(904) 564-4772 MAINTENANCE SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Marcone Supply.......................................(341) 241-1946 Rapco Supply...........................................(407) 933-4102 Wilmar Supply.........................................(800) 345-3000 MARKETING ForRent.com.........................................(904) 296-7171 JOE Design, Inc.........................................(904) 501-9526 mbpr .......................................................(904) 424-6641 RentPath................................................................(904) 262-0863 MARKETING & TEXT SERVICES TextBox ...................................................(850) 205-1111 MOLD REMEDIATION Baxter Restoration...................................(904) 662-0675 Belfor USA, Jacksonville...........................(904) 240-0082 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 PuroClean.................................................(904) 716-6716 Restore24 ................................................(904) 737-8673 SweetWater Restoration.....................(904) 880-1919 MOSQUITO CONTROL BlueWater Environmental of FL...............(904) 880-1817 MULTI-FAMILY LOCKERS Luxer One-DSS.........................................(904) 504.3803 ODOR ELIMINATION Restore24.................................................(904) 737-8673 PAINT SUPPLIES Ace Painting ............................................(904) 714-3717 PPG Paints..............................................(904) 737-6474 Sherwin Williams.................................(904) 448-8109 PAINTING CONTRACTORS AAPCO Florida..........................................(800) 728-2690 Ace Painting ............................................(904) 714-3717 All Installation of Jax, Inc.........................(904) 514-8750 AllWeather Contractors.......................(904) 781-7060 Capitol City Painting.................................(850) 210-7230 Carter & Associates of NE FL.....................(904) 730-7440 Creative Multi Care, Inc. .........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 MM Turnkey Services ...............................(904) 998-3608 Precision Cleaning Services .....................(904) 440-5718 Rescue Construction Solutions, Inc...........(919) 615-1759 Steve’s Painting & Maintenance.............. (904) 332-6805 SweetWater Restoration.....................(904) 880-1919

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INDUSTRY PARKING LOT MAINTENANCE Duval Asphalt...........................................(904) 296-2020 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 PET WASTE STATIONS ET&T Distributors.....................................(888) 642-2226 Junk Shot App..........................................(813 )447-3608 PEST CONTROL/TERMITES A Greener Image.....................................(904) 739-8090 A.R.T Pest Control.....................................(888) 926-6488 DM Koehn Landscaping...........................(904) 716-0683 Massey Services Inc..................................(800) 881-8861 Rotech Pest Services................................(904) 485-0903 Terminix...................................................(904) 945-4788 Zenpura Pest Solutions............................(904) 257-0090 PHOTOGRAPHY Art & Alex Photography...........................(904) 273-4442 PLAYGROUNDS ET&T Distributors.....................................(888) 642-2226 PLUMBERS AllWeather Contractors.......................(904) 781-7060 Consolidated Utilities ..............................(904) 249-8080 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rolland Reash Plumbing.......................(904) 260-7059 Roto-Rooter...........................................(904) 354-7321 POOL & PATIO FURNITURE Admiral Outdoor Furniture.......................(800) 999-2589 ET&T Distributors.....................................(888) 642-2226 Horizon Casual, Inc...................................(866) 657-8731 Taylor & Associates Pool and Patio Furniture, Inc. ...............................................................(855) 734-3580 POOL SERVICE, REPAIRS & RENOVATIONS ASP of Jax America’s Swimming Pool Co. .(904) 710-4204 Henderson Pool Services, Inc. ..................(904) 241-7665 Pool Care Pros..........................................(904) 334-0124 Poolsure...................................................(800) 858-7665 Rolland Reash Plumbing.......................(904) 260-7059 BAP Pools.................................................(904) 614-1879 POOL SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 Henderson Pool Services, Inc. ..................(904) 241-7665 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Pool Care Pros..........................................(904) 334-0124 Poolsure...................................................(800) 858-7665 Purple Heart Pools...................................(904) 312-4828 PRESSURE WASHING AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 American Softwash..................................(386) 761-2987 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 Window Gang..........................................(904) 262-7300 Window Washing & Pressure Washing.....(904) 885-7840 PRINTING JOE Design, Inc.........................................(904) 501-9526 PUBLIC RELATIONS mbpr .......................................................(904) 424-6641

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RPaul Davis E Restoration S Oof North UFlorida R...(904) C 739-6047 E GUIDE PUMPS AllWeather Contractors.......................(904) 781-7060 Rolland Reash Plumbing .........................(904) 260-7059 Weeks Utility Service, Inc.........................(904) 726-5869 REALTOR SERVICES Florida Homes Realty & Mortgage ..........(904) 732-7053 RECRUITMENT, JOB LISTINGS Career Strategies....................................(904) 757-3456 Hire Alternatives-Jacksonville..................(904) 990.5151 MSB Resources.........................................(215) 661-8834 RECYCLING City Recycling Group ...............................(866) 732-5559 Conex Recycling.......................................(866) 879-2663 River City Trash Valet LLC..........................(904) 535-6016 Waste Management.................................(904) 370-1907 RENOVATIONS AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Junk Shot App..........................................(813 )447-3608 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 Restore24.................................................(904) 737-8673 SweetWater Restoration.....................(904) 880-1919 RENTAL RELOCATION Apartment Condo & Home Selector.........(904) 739-6683 Apartments.com.....................................(904) 778-5118 ForRent.com.........................................(904) 296-7171 RentPath..................................................(904) 262-0863 RESTORATION/REHAB AllWeather Contractors.......................(904) 781-7060 Aqua Restorations....................................(904) 683-6982 AAPCO Florida..........................................(800) 728-2690 Belfor USA, Jacksonville...........................(904) 240-0082 Junk Shot App..........................................(813 )447-3608 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Restore24.................................................(904) 737-8673 SweetWater Restoration.....................(904) 880-1919 ROOFING AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Champion Roofing...................................(904) 803-7804 Oak Crest Roofing.....................................(913) 205-6849 Rescue Construction Solutions, Inc...........(919) 615-1759 SRG Roofing.............................................(904) 377-0866 SweetWater Restoration.....................(904) 880-1919 SECURE ON-LINE RENTAL PAY RentPaidOnline........................................(904) 599-2794 SECURITY, COURTESY OFFICER Arrow Security.........................................(904) 945-2769 S3 Security ..............................................(904) 449-6104 SIDING AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759

SIGNS, BANNERS & FLAGS Dimension Design....................................(904) 568-4201 Giglio Signs..............................................(904) 396-9046 STAFFING Apartner..................................................(904) 537-7494 BG Staffing ..............................................(904) 224-5000 Hire Alternatives......................................(904) 990-5151 MSB Resources.........................................(215) 661-8834 Career Strategies....................................(904) 757-3456 TOWING ASAP Towing & Storage Co., Inc.................(904) 771-7111 TELEPHONE SERVICES AT&T .......................................................(904) 679-2395 TRADESHOW EVENT SERVICES Cort Furniture Rental...............................(904) 396-9000 Dimension Design....................................(904) 568-4201 TRAINING / EDUCATION ForRent.com.........................................(904) 296-7171 TREE TRIMMING & REMOVAL Bold City Tree Service...............................(904) 285-1417 Davey Commercial Grounds Maintenance......(904) 768-8733 Rescue Construction Solutions, Inc...........(919) 615-1759 Roberts Tree Service, Inc..........................(904) 777-4793 Trimac Outdoor........................................(904) 589-8768 TURNKEY OPERATIONS AllWeather Contractors.......................(904) 781-7060 Career Strategies....................................(904) 757-3456 Carter & Associates of NE FL.....................(904) 730-7440 Creative Multi Care, Inc. .........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 MM Turnkey Services ...............................(904) 998-3608 Steve’s Painting & Maintenance.............. (904) 332-6805 UTILITY SUBMETERING Minol USA................................................(972) 386-6611 NWP Services...........................................(678) 612-8094 VALET TRASH SERVICE Affinity Waste Solutions...........................(407) 808-0550 Invisible Waste Services...........................(407) 509-1293 Junk Shot App..........................................(813 )447-3608 River City Trash Valet LLC..........................(904) 535-6016 Skinner Waste Solutions ...................(904) 239-7222 Tide Valet Waste, LLC................................(803) 216-0063 Valet Waste..............................................(813) 248-1327 WASTE REMOVAL Advanced Disposal Services.....................(904) 783-7000 Affinity Waste Solutions...........................(404) 808-0550 Junk Shot App..........................................(813 )447-3608 Skinner Waste Solutions ...................(904) 239-7222 Tide Valet Waste, LLC................................(803) 216-0063 Waste Management Inc. of Florida..........(904) 894-4516 WATER MITIGATION Aqua Restorations....................................(904) 683-6982 Baxter Restoration...................................(904) 662-0675 Belfor USA, Jacksonville...........................(904) 240-0082 PuroClean.................................................(904) 716-6716 Restore24.................................................(904) 737-8673 SweetWater Restoration.....................(904) 880-1919 WEB SITE DESIGN JOE Design, Inc.........................................(904) 501-9526 WINDOW CLEANING Window Gang..........................................(904) 262-7300

NOVEMBER / DECEMBER 2018

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LEGAL OR NOT?

by Brian Wolk, The Law Offices of Heist, Weisse & Wolk, PA

We have three residents living together in our apartment community that have failed to pay this month’s rent, so we started an eviction action. All three residents were served with the eviction summons and complaint by the process server ten days ago. One resident, Carly, responded by admitting in her answer filed with the clerk of the court that the rent has not been paid due to loss of her job, and she requested more time to pay. She has not deposited any money into the court registry. The second co-resident, Mary, never responded to her eviction papers. The third co-resident, Sally, also never responded. Now, I have found out that Sally is on active duty with The United States Navy. We have a wait list for this apartment home. What do you recommend now?

The good news for you is that there is a mechanism for you to still obtain a final judgment of eviction against all three residents. However, you must be very patient, as the eviction process could take significantly longer than usual, and there may be additional fees and costs associated with the eviction. You will need to obtain a default against all three residents. You should not pursue a default judgment against a resident you know to be in the military without notifying the court of that resident’s military status. In many counties the clerk of court will not enter a default against a defendant without an affidavit of non- military service. If your military service affidavit indicates that one or more residents has an active, military service status, a final judgment will not be signed by a judge based upon the clerk of court defaulting the resident. However, a landlord can still obtain a final judgment based on a default, even if the clerk of court will not enter the default. How? You can motion the court and request that the judge enter the default. The Servicemembers Civil Relief Act (SCRA) requires that an attorney be appointed on behalf of the active duty military resident before the landlord can receive a court default and final judgment for eviction if the resident has not made an appearance in the case. The court appointed attorney is called an attorney ad litem for the defendant. Once the attorney ad litem has submitted a report to the court stating that he attempted with diligence to contact the service member and is satisfied that the active duty service member has no legal defenses, then the judge will likely approve the eviction. In this case, your attorney should submit a motion for a court default and list the reasons why the landlord is entitled to the default. With regard to Carly, she neither deposited any rent into the court registry, nor did she have any valid legal defenses. Mary never contested the eviction after receiving her summons and complaint. The report of the ad litem attorney should enable you to obtain the default against Sally, assuming that she has no valid legal defenses. After the judge enters the default against the three defendants, then the landlord will be entitled to a final judgment of eviction. If you ever knowingly evict an active duty service member or their dependents without going through the ad litem process, you would be violating federal criminal law if the service member has not made an appearance in the case!

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“ Your Membership Makes a Difference! “ FCAA Charities - First Coast Apartment Association

By Lindsey McClain The First Coast Apartment Association supports five amazing local charities in the Northeast Florida region. FCAA is dedicated to helping local charities make a difference locally. Annually, FCAA supports The Clara White Mission, Children’s Home Society, Ronald McDonald House Jacksonville, First Coast No More Homeless Pets, and L’Arche Harbor House Jacksonville. Each organization supports housing or pets in Jacksonville and the surrounding areas. We believe that it’s important to give back to the community that our members call home!

Clara’s at the Cathedral - A training café featuring an upscale menu, “Clara’s at the Cathedral” is an outgrowth of Clara White’s Culinary Arts Program, providing students with extensive hands-on training in production, presentation and front of the house restaurant service. Operated through a collaboration with St. John’s Cathedral Church, since March, 2007. The Café offers a relaxed dining experience within the Cathedral’s historic Taliaferro Hall, located in downtown Jacksonville at the corner of Duval and Market Street. Clara’s at the Cathedral is open to the public each Friday from 11:00 a.m. to 1:00 p.m. Located at St. John’s Cathedral Church, 256 E. Church St. All proceeds directly benefit the Clara White Culinary Training Program.

Beginning in September every year, FCAA hosts our annual canned food drive. Every year we are able to donate thousands of canned goods taking several truck loads to the Clara White Mission, as well as over $2,000 in donations.

THE CLARA WHITE MISSION FACTS: The Clara White Mission feeds 400-500 homeless people a day, seven days a week.

The Clara White Mission’s one-stop community-development center restores and builds lives through our job training, employment placement, housing initiatives and more. Our 20-week Culinary and Janitorial curricula are designed to offer students an opportunity to practice their skills in an environment that will prepare them for a career in these industries. Our programs were developed for men and women 18 years of age and older with a priority focus on veterans.

The goal of the Clara White Mission’s transitional housing program is to move homeless participants to permanent housing and independent living within 24 months. Priority is given to veterans; maintaining a residency rate of 75% veterans. Residents are required to: Be employed and/or currently enrolled in school, participate in case-management and life-skills classes, complete a mental-health assessment and engage in mental-health counseling as indicated, complete a health assessment with the nurse, and maintain sobriety and participate in substance-abuse education classes and support groups, as required.

CHILDREN’S HOME SOCIETY FACTS: The Children’s Home Society opened its doors in 1902 with a staff of two and has grown to serve the needs of at-risk children all over Duval, Clay, and St. Johns counties.

60,000+ children and family members cross bridges to success each year.

15,000+ kids and family members find security, guidance and opportunity with CHS when the children could not safely stay in their homes.

640+ families open their homes and hearts to children in foster care each year.

1,000+ kids and teens find support and hope through CHS mentoring and support programs.

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Some neighbors can scarcely afford to feed themselves, let alone their beloved pets. Thanks to this volunteer-driven program, we help make it easier for people to keep pets in homes and out of shelters. The Jacksonville Pet Food Bank has distributed over 1.4 million pounds of food since it was started in 2012.

RONALD MCDONALD HOUSE JACKSONVILLE FACTS: Ronald McDonald House Charities of Jacksonville plays an important role in supporting the growth of pediatric healthcare in Jacksonville and in providing access to care for families outside our area. Our facility serves five healthcare partners: Brooks Rehabilitation, Nemours Children’s Specialty Care, UF Health Jacksonville, UF Health Proton Therapy Institute and Wolfson Children’s Hospital. The top three diagnoses that we serve are cancer, heart surgery and premature birth/NICU. The length of stay ranges from just a few days to weeks or even months.

One of the greatest values we offer, is the easing of the financial burden of healthcare. The costs associated with lodging, meals, transportation, laundry and daily living expenses are significant for a family with a sick child. It is estimated that Ronald McDonald House of Jacksonville saves a family of four $307 per day in living expenses. In 2017, it is estimated that Ronald McDonald House ® of Jacksonville saved families approximately $3.1M. Our families enjoy access to several amenities to help make their stay comfortable while focusing on the healing of their child. These amenities and services include 24Hour Security, 53-Private Bedroom Suites, Nutrition Meals Prepared Daily, Convenient Transportation, Laundry Facilities, Indoor and Outdoor Play Areas, KidZone Learning Center, Gym, Theater Room, Hugs from our Facility Dog, “Reed,” Emotional Support From Staff, Volunteers & Other Families.

FCNMHP helps keep pets in homes by ensuring that any pet owner can afford to spay/neuter their pets and get medical care that is up to 40% less expensive than other veterinary hospitals and clinics.

We operate the largest spay/neuter clinic in the country with more than 20,000 surgeries a year, helping all families afford to fix their pets.

In 2008, FCNMHP partnered with the Jacksonville, FL public shelter to sterilize feral cats and release them back into their territory (Trap-Neuter-Return). Not only does this program save more than 8,000 annually, but it is the most responsible and cost effective way to manage the feral cat population and has become a national model.

FCNMHP organizes three Mega Adoption Events each year to help shelters remain No-Kill. This program has helped three Florida counties remain No-Kill for three consecutive years.

Thanks to the support of the Petco Foundation, FCNMHP is now helping structure similar events with animal welfare organizations across the nation.

L’ARCHE JACKSONVILLE FACTS: L’Arche Jacksonville is a community with four family-style homes, the Blanchart Community Center and an off-site day program called the Rainbow Workshop.

We believe that by creating an environment where people with intellectual and physical disabilities can share their gifts, we are affecting a positive change in the world. We believe that these shared gifts have the power to transform the lives of those who are open to receiving them.

FIRST COAST NO MORE HOMELESS PETS FACTS: Many of our clients, our neighbors, cannot afford traditional veterinary services. With our support, they can avoid the most heartbreaking of choices ranging from animal abandonment to economic euthanasia. FCNMHP helps keep pets in homes by ensuring that any pet owner can afford to spay/ neuter their pets and get medical care that is up to 40% less expensive than other veterinary hospitals and clinics.

We celebrate the unique value of every person and recognize our need for one another. We resolve to explore and appreciate the diverse cultures and faith practices within L’Arche and to work together toward a more evolved and caring human society.

Our Founder Jean Vanier expressed it like this: “L’Arche believes in the dignity of every person. This is expressed in a life shared between people with an intellectual disability and those choosing to join them in community. We seek to help each other to grow and develop toward our potential.”

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FIRST EVER GOLDEN PLUNGER RECIPIENT!

Edgar Tejada - The Point at Town Center

By Cole Dew - Property Manager

Edgar Tejada The Point at Town Center Edgar’s Property Manager was quick to praise his work and his professionalism. Here is why she loves to work with Edgar in her own words.

“My colleagues and I were excited to learn of this award and know Edgar, our Maintenance Supervisor, is the ideal candidate.

Since our new construction project opened, Edgar has been a one-man show. He’s the plumber, the electrician, our grounds keeper, our porter, our maintenance tech, and the supervisor! He has stayed on top of construction, diligently worked through any issues or road blocks, and is adored by all our residents. He’s been on call for the last seven months and still manages to plan day dates with his family.

Our residents love him and he’d do anything for them; heck, he even switched his thermostat with a resident who swore hers was playing tricks on her! Who does that?! Plus, whenever

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we’re really busy leasing, he offers drinks and refreshments to prospects and helps residents with inquiries and questions. I’ve seen him take a seat and explain our amenities and customer service to countless prospects. I often think he’s a large part of why they lease.

If that doesn’t do it for yah—he’s saved baby ducklings from storm drains, put in 70+ hours a week, and never once complained. He’s always in a polite, chipper mood and doesn’t know when to say no. Edgar is, without a doubt, the most selfless maintenance employee I’ve had the pleasure of working with. His knowledge in the field is unparalleled, his customer service is on par with the leasing professionals, and he’s always full of energy! He’s the epitome of excellence and deserves this award. “ - Cole Dew - Property Manager The Point at Town Center

SMOKE-FREE HOUSING IS

76% of renters prefer

88.1% of adults in St. Johns County do NOT smoke

Only 11.9% of adults in St. Johns County smoke

Smoke-free housing reduces the risk of fires, and reduces insurance premiums

Smokers cost more money Source: Smoke-Free Environments Law Project

Average cost to clean a smoker’s apartment: $3,509

Most residents do NOT smoke

Average cost fo clean a non-smoker’s apartment: $558

smoke-free housing

Smoke-free

GOOD FOR BUSINESS

For more information on smoke-free housing, visit www.tobaccofreestjohns.com J U LY / A U G U S T 2 0 1 6

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LEGAL OR NOT?

by Brian Wolk, The Law Offices of Heist, Weisse & Wolk, PA

Continued from Page 22

Last month our office received a repair request from a resident who had a ripped window screen. We promptly respond to work orders, as we want to be in full compliance with the law. We repaired the window screen right away. Since that time this same resident has broken the screen on three other occasions. We hear one excuse after another. Do we have to keep repairing these screens? These expenses can be very costly!

You are only required to make sure that at the beginning of the tenancy, screens are “installed in a reasonable condition�, and you are only required to repair screen damage once annually. Now certainly you do not want to have a property where there are damaged screens, but the law is favorable to apartment property managers. Does this mean code enforcement will not cite your property if they find damaged screens? We are quite certain they still will, but the new law may cut down on you having to repair screens caused by recurring resident damage, and the law makes it easier to require the resident to either have the screens repaired or force them to pay for the screen repair. Speak to your maintenance tech as soon as possible, and make sure that from now on, you have a specific spot on your move-in inspection form or logs you use to notate that the screens are all installed and in excellent shape at the beginning of any tenancy. If during the tenancy you must repair or replace a screen, we advise taking photos before and after the repair, and of course, notate all repairs in the file.

We have sometimes received security deposit refund checks we sent to our former residents back in the mail, because the resident moved and left no forwarding address or refused to accept the certified letter. We continue to follow Florida law and have kept these monies in a separate escrow account on behalf of the residents. Now there is over $15,000.00 in unclaimed dollars in this account, and this is driving our accounting department bananas. Our company’s chief financial officer would like to remove these funds from our escrow account and place them into our general operating account. May we do this?

Is that allowed by law?

There are millions of dollars in unclaimed funds sitting in trust accounts throughout Florida.

As tempting as it may be, you may not use these funds, but rather you must turn them over to the State of Florida after a specified time period. There are also reporting requirements for holders of these funds which must be complied with, or penalties will be imposed.

The reports can be filed by mail or online. After holding an unclaimed security deposit for 5 years, the money must be turned over to the Florida Department of Financial Services office. The State of Florida has a website for all the forms and instructions. Prior to filing the report, it may be advisable to attempt to locate the former resident using information found on the application. Many residents often refuse to accept certified mail, thinking that somehow they are in trouble. It is important to note that while a property manager is required to send the Notice of Intention to Impose Claim on Security Deposit to the resident by certified mail, there is no requirement that you send the refund money to the resident that way. Sending the refund money by first class mail is not prohibited by the statute.

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How do you measure up?

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APARTMENTS

The Sheriff’s Watch – Apartments program is a voluntary partnership between the Jacksonville Sheriff’s Office, property managers, owners, staff and residents.

If you are a property manager or owner interested in learning more about this program please call the substation in your area to talk to a Coordinator.

Zone 1 (Downtown / Springfield / Eastside): (904) 924-5361 Zone 2 (Arlington / Mayport): (904) 726-5100 Zone 3 (Southside / Mandarin / San Marco): (904) 538-9902 Zone 4 (Riverside / Avondale / Ortega / Westside): (904) 573-3165 Zone 5 (Northwest / New Town / Baldwin): (904) 470-8900 Zone 6 (Northside / San Mateo / Oceanway): (904) 696-4335 Jacksonville Sheriff’s Office 501 E. Bay Street, Jacksonville, FL 32202

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