Coastlines

www.fcaaonline.com March / April 2017

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THE OFFICIAL NEWSLETTER OF THE FIRST COAST APARTMENT ASSOCIATION

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ONLINE PAPERLESS EVICTION PROCESS – Input and Go!

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OFFICERS SHANNON GREGORY, President WRH Realty Services APRIL HUDSON, President Elect Milestone Management KEN FURTAW, Treasurer WRH Realty Services DOROTHY PALMER, Secretary Parkland at Orange Park

CoastLINES

CONTENT

KATIE WRENN, Immediate Past President Milestone Management

6

Evaluate before they Evacuate

RICK BIERMANN, Assoc. Vice President Redi Carpet

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10 Things That Make A Boss Great To Work For

COMMUNITY DIRECTORS

12

Does your Customer Service Step up?

BRIAN CRON Atlantic Crossing at Deerwood Park

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Circle of Excellence Tickets Now on Sale!

BRIAN DAVIES WRH Realty Services

14-17 Maintenance Mania Winners and Pictures

BETH LAKIN 220 Riverside

19-22 Industry Resource Guide

JODY MAYOR Fort Family Investments

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Legal or Not?

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How to Motivate Your People to Always Be Learning

HOLLY FOX ET&T Distributors

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2017 Premier Sponsors

JASON FROTTEN HD Supply

30-33 Peggy’s Retirement Party Pictures

DUSTIN HAWLEY RentPath

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SHARON STEFFEN Mission Springs ASSOCIATE DIRECTORS

JEFF JACKSON Sherwin-Williams TERRI JEFFRIES Cutting Edge Carpet MELISSA LOHMEYER Apartments.com GRACE MCCORD Lifestyle Carpets & Flooring MAINTENANCE LIAISON KRIS MILLERSCHONE Lakeside DIRECTORS EMERITUS DARLA ERDELYI Giglio Signs JOHN GRAY NCC Business Services DALE PRITCHARD A Greener Image STEVE THOMAS Maintenance Supply Headquarters ERIN TRIAY For Rent Media Solutions JILL WRIGHT Horizon Realty Management FCAA STAFF LINDSEY McCLAIN Executive Vice President MALLORY KEE Associate Director CRYSTAL VERASTEGUI Director of Education & Membership

Personal Computing: Can You Love a Machine?

Calendar of Events!

April 4: April 11: April 13: April 18: April 19: April 27: May 11: May 18: May 24: May 25: May 16: May 20: June 8: June 14 & 15:

EPA Review & Exam Leasing 101 with Desiree Starr FCAA Trade Show Lunch and Learn: Update on Today’s Market CAM/CAS Course Begins Hands-on HVAC Circle of Excellence Awards Associate Member Luncheon Supplier Success Lunch & Learn: Budget Success Landscape for Maintenance / Hands-on Appliance Poker Run Charity Event Summer Sizzler CPO

CoastLINES is published by the First Coast Apartment Association (FCAA) in the interest of all segments of the apartment industry. Copies of the newsletter are included free with each membership. Dues, contributions or gifts to the First Coast Apartment Association (FCAA) are not deductible as charitable contributions. For Federal Tax purposes however, such dues, contributions or gifts may be deductible under other sections of the Internal Revenue Code. Please consult your tax advisor. Opinions expressed are those of the authors and do not reflect the opinions of the publishers.

CoastLINES: The Official Publication of The First Coast Apartment Association 9456 Philips Highway, Suite 4 Jacksonville, Florida 32256 Phone: (904) 292-1345 • Fax: (904) 292-1291 E-Mail: info@fcaaonline.com Website: www.fcaaonline.com Executive Vice President & Editor: Lindsey McClain

Advertisers: AllWeather Contractors Arbor Contract Carpet Bluewater Environmental of Florida, Inc. BG Staffing Cutting Edge Carpet D.M. Koehn Landscaping Henderson Pool Service House of Floors Industry Resource Guide JOE Design Law Offices of Heist, Weisse & Wolk, P.A. Lloyd’s Construction & Consulting, LLC Maintenance Supply Headquarters Mitchell S. Ritchie Attorney at Law NAA Click & Lease Poolsure Sherwin Williams Sky Towing & Recovery Tobacco-Free St. Johns

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5

Evaluate before they EVACUATE

By Rich George, NOI Coach

Evaluating an employee’s performance is an important task for a manager or owner of a company.

Determining how you will evaluate each of your employees is very important. What I know is this, people crave feedback and if they aren’t getting it they will go elsewhere to get it. Each employee should know what is expected of him and what his goals are for the upcoming evaluation period.

Make It Specific When evaluating an employee, make sure that you are evaluating him on criteria that can be evaluated based on accomplishments. Avoid goals based on criteria that can be interpreted several different ways.

Measurement When evaluating your employee’s performance, make sure that there are ways to measure it. Set specific goals and points in time for them to be measured to see if the employee has completed the tasks assigned and met the goals.

Challenge the Employee Challenge your employee with the goals that you have set for him, but make sure they are not so demanding that they are impossible to achieve. Goals should encourage an employee, not make him feel overwhelmed.

Tie in the Company Goals The goals that you set for your employee and evaluate him on should be accomplishments that help the company meet its own goals as well. Do not set goals that have no bearing on the company’s success.

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Time Frame Set a time for you and the employee to meet and evaluate if he has met his goals. When evaluating an employee, you should have a time frame in mind for him to complete each of his goals.

• All Employees Are Not Equal - Know the skills of your employee. Not every employee will be a top performer. Set goals based on the skill set that the employee brings to the job.

Performance Appraisal Methods Performance appraisals are conducted by companies in order to evaluate the strengths and weaknesses of the employees; the frequency and methods of the performance appraisals are determined by the company. There are several performance appraisal methods that can be used to provide feedback on employee performance.

The purpose of performance appraisals is to provide feedback on an employee’s performance, provide the basis for a merit increase, create a development plan and provide the foundation for future promotions.

Management by Objectives (MBO) The Management by Objectives (MBO) performance appraisal method depends on the employee and manager agreeing to certain objectives, followed by the employee submitting status reports periodically. The employee’s final rating is based upon her performance compared with the objectives.

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Evaluate before they EVACUATE

Continued from Page 6

By Rich George, NOI Coach

Ranking The ranking method compares one employee against another, with a range going from best to worst; the standard bell curve is the distribution that results. Most employees will be at the middle, while the very best and the very worst are at the ends.

Rating Scale The rating scale method of performance appraisal involves simply grading an employee’s performance. The checkboxes may be “yes/no” or range from satisfactory to unsatisfactory.

Narrative The narrative method can be used in conjunction with the other methods, and allows the employee and the manager to write statements about the employee’s performance.

Benefits Linking merit raises with performance appraisals gives the evaluation process immediate validity and significance, while also increasing the reliability and objectivity of managerial decisions on promotions and pay raises.

Considerations Performance appraisals are often resented by employees because they are commonly used to objectively build a case to terminate an employee; linking raises and promotions with employee appraisals decreases this resentment.

Warnings Any source or evidence of rater bias in employee appraisals will counteract all the goals and benefits of performance appraisals and can result in employee backlash, especially when the process is tied to merit raises.

Performance Appraisals and Merit Raises Performance appraisals are a management-evaluation process that provides feedback on employee performance. This evaluation and documentation of employee performance provides a basis for merit raises and promotions.

Significance Performance appraisals include written and oral feedback that should provide employees with specific steps to improve their performance.

Function Performance appraisals can also serve the purpose of clarifying job responsibilities, improving communication between superiors and subordinates, and providing evidence of an organization’s commitment to developing employees.

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It takes time upfront to establish what is necessary to make performance reviews really work. Sometimes it is worth it to have expert advice when starting a performance review program. But the most important ingredients in any performance system are communication, courage and respect. If these three components are present, the process will be a success. It is only with honesty, and commitment that we will get the results that we seek, Remember, we will only be as successful as the metrics by which we measure ourselves. Good luck!

Rich George, CAPS, CHPE, HOM, aka The NOI Coach and Apartmentor, is a national business consultant, coach, author and trainer. Rich is the founder and CEO of The Apartmentors, a talent development firm that includes many of the multifamily industry’s thought leaders. He is a member of the NAAEI and MHLI faculties and an in-demand speaker for the apartment industry. To learn more about employee engagement and talent development, contact Rich at www.noicoach.com or email rich@noicoach.com.

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10 10 Things

That Make A Boss Great To Work For

By Dr. Travis Bradberry

TalentSmart has conducted research with more than a million people, and we’ve found that the best bosses have a lot in common. In particular, 90% of them are skilled at managing their emotions in order to stay focused, calm, and productive.

These folks have high emotional intelligence (EQ), a skill set that’s critical to achieving your dreams. It also happens to make them great to work for.

It’s through a leader’s actions—what he or she does and says on a daily basis—that the essence of great leadership becomes apparent. Behavior can change, and leaders who work to improve themselves get results.

While I’ve run across numerous effective strategies that great bosses employ, what follows are ten of the best. Some of these may seem obvious, but the real challenge lies in recognizing when you need to use them and having the wherewithal to actually do so.

1 They’re Composed

Great bosses are composed because they constantly monitor their emotions, they understand them, and they use this knowledge in the moment to react to challenging situations with self-control. When things go downhill, they are persistently calm and frustratingly content (frustrating to those who aren’t, at least).

They know that no matter how good or bad things get, everything changes with time. All they can do is adapt and adjust to stay happy and in control.

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2 They’re Graceful

Graceful people are the perfect combination of strong and gentle. They don’t resort to intimidation, anger, or manipulation to get a point across because their gentle, self-assured nature gets the job done. The word gentle often carries a negative connotation (especially in the workplace), but in reality, it’s the gentleness of being graceful that gives ultra successful leaders their power. They’re approachable, likeable, and easy to get along with—all qualities that make people highly amenable to their ideas.

3 They’re Knowledgeable

Great bosses know more than others do because they’re constantly working to increase their selfawareness. They vow constant growth. Whenever they have a spare moment, they fill it with self-education.

They don’t do this because it’s “the right thing to do”; they do it because it’s their passion. They’re always looking for opportunities to improve and new things to learn about themselves and the world around them. Instead of succumbing to their fear of looking stupid, truly exceptional people just ask the questions on their mind, because they would rather learn something new than appear smart.

4 They’re Honest

Great bosses trust that honesty and integrity, though painful at times, always work out for the best in the long run. They know that honesty allows for genuine connections with people in a way that dishonesty can’t and that lying always comes back to bite you in the end. In fact, a Notre Dame study showed that people who often lied experienced more mental health problems than their more honest counterparts.

Continued on page 18

Does your Customer Service Step UP?

By Charles Marshall - Humorous Motivational Speaker

When Guy Goma arrived at the BBC studios in London for his job interview, he gave his name to the receptionist who mistook him for Guy Kewney, a technology journalist. He was then ushered into the studio, wired with a microphone, and seated on the set.

Moments later, a BBC reporter proceeded to interview him about technology trends on the Internet.

It’s one of my all-time favorite YouTube videos and a must-see for anyone who enjoys watching a train wreck happen on live television. There is a moment just after the interview begins when Guy realizes that a gargantuan mistake has been made. The expression on his face is absolutely priceless, but the reason I love him is for what he did afterward. In the space of only two seconds, he had to decide if he would explain the situation on air and possibly embarrass the reporter, or if he would go with the flow and just do his best.

Fortunately, he went for it and became an Internet sensation.

In my book, the Seven Powers of Success, I go to great lengths to communicate what it means to employ the Power of Action. One of the traits that I most admire in people is the willingness to step up, engage risk, and initiate some sort of action. I can’t tell you how much I love being around that type of person, and, to be honest, how much it irritates me to be around someone who insists on being a spectator in their own life.

A number of years ago, I had an employee who was so far on the other side of this spectrum that I could have placed a box of office supplies right on his desk chair and he would have let it sit there for weeks, unless instructed to do something with it. Well, he might’ve moved the box a couple of inches so he could sit down, but it wouldn’t have ever occurred to him to ask someone why the box was there, or to take any action to put away the supplies.

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You will find that most successful people believe that there is no job beneath them. They will tell you they were willing to handle any messy situation that came their way before someone told them to do it--whether it was in their job description or not--simply because the task needed to be done.

When I was a teenager, I was willing to knock on every door in my neighborhood to get grass-cutting gigs. I was willing to clean the bathrooms, mop the floors, and sweep the parking lots of all the grocery stores where I worked. In my twenties and thirties, I was willing to pick up the phone and make literally thousands of phone calls to potential prospects. In short, I was willing to step up because I believed that was my path to success.

That’s why whenever I see someone employing the Power of Action, I think, Yep, that person gets it. She is on her way toward success. Because there is no success to be found amongst the mediocre. There is no accomplishment in flying below the radar. There is no reward for doing the least amount expected.

So the next time the phone rings, pick it up. The next time a customer has a problem, volunteer to handle it.

The next time you see some trash beside the garbage can, lean over and pick it up. Not because someone told you to, but because that’s the type of person you want to be.

And if it ever happens that someone shoves a microphone at you and starts interviewing you about music buying trends on the Internet, go ahead and give it a shot. You might wind up as a YouTube star.

© 2017 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site at www.CharlesMarshall.net or contact him via e-mail at charles@charlesmarshall.net.

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Circle of Excellence

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Thursday, May 11th, 2017 The Florida Theatre 128 E. Forsyth Street Cocktail Reception & Heavy Hors D’Oeuvres: 6:30 pm Ceremony: 8:00 pm $60 member ticket $90 non-member ticket

The Circle of Excellence Awards Ceremony requires advance reservations.

NO TICKETS WILL BE SOLD AT THE DOOR THE NIGHT OF THE EVENT.

Order Tickets NOW at FCAAONLINE.COM Circle of Excellence Awards Ceremony - Registration Form

Fax to FCAA at (904) 292-1291 or e-mail to info@fcaaonline.com or Return Registration with Payment to: FCAA, 9456 Philips Highway, Suite 4, Jacksonville, FL 32256 Company/Property: ___________________________________________________ Name of Person Ordering: ______________________________________________ Number of Tickets Requested: ___________________________________________ Email Address: _______________________________________________________ Phone: _____________________________ Fax:_____________________________ FEE: Please Check Box & Return R $____________Check (enclosed) R Invoice R Credit Card Name on Card: _______________________________________________________ CC#: ____________________________________________________Exp. ________ Billing Address: _______________________________________________________ ____________________________________________________________________

DIRECTIONS: The Florida Theatre 128 E. Forsyth Street Jacksonville, Florida 32202 From Jacksonville’s Northside, Amelia Island, and Georgia Take I-95 south to the Union Street exit, then go east 12 blocks to Newnan Street. Turn right, then go eight blocks to the corner of Forsyth Street. The Theatre is right in front of you.

From Jacksonville’s Westside Take I-10 east to I-95 north. Use the Forsyth Street exit; follow Forsyth for 15 blocks to the Theatre. Alternately, take the Union Street exit and follow the directions as from the Northside.

From Arlington Take the Arlington Expressway across the Matthews Bridge. At the end of the Matthews expressway, turn left at the third stoplight onto Newnan Street.

Go eight blocks to the corner of Forsyth Street. The Theatre is right in front of you.

From Jacksonville’s Southside and St. Augustine Take I-95 north to the “Downtown” exit, and use one of the right two lanes to cross the Main Street Bridge (the blue drawbridge).

Both lanes of the bridge continue onto Ocean Street at its foot; go one block to Forsyth Street and turn right. Half a block down, you’re in front of the Theatre.

Signature: ___________________________________________________________ MARCH / APRIL 2017

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MAINTENANCE MANIA PICTURES!

COMPETITION WINNERS! Overall Winners!

1st Place 1

KYLE SLAGLE Avesta Mandarin Apartments

2nd Place SEAN MCMASTER 2 Avesta Mandarin Apartments

3rd Place 3

REYNALDO RIVERA River City Landing Apartments

4th Place 4

JOSE SERRANO St. John’s Pointe Apartments

5th Place 5

THOMAS HENSLER Hunters Ridge at Deerwood Apartments

Maintenance Mania

Sponsors ting Preseno Spons rs:

rs Premier Sponso Sherwin-Williams ctors AllWeather Contra REDI Carpet House of Floors ing Performance Roof orage ASAP Towing & St bing Services Roto-Rooter Plum Maintenance Steve’s Painting & ation Sweetwater Restor A Greener Image

Event Sponsors PPG Paint ARD Distributors Sherwin-Williams Oak Crest Roofing ASAP Towing et Cutting Edge Carp ement Milestone Manag ctors AllWeather Contra lutions Skinner Waste So tion Cintas Fire Protec

Supporting Spo

nsors

Avesta Wilmar Jax All Installation of PoolSure First Place Fitness South East Floors Giglio Signs tinguisher Service Apartment Fire Ex

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RentPath Chadwell Supply rpet Arbor Contract Ca ion & Consulting Lloyd’s Construct et & Flooring Expressions Carp e Creative Multicar HD Supply lutions For Rent Media So Apartments.com Career Strategies Lifestyle Flooring Sky Towing Rolland Reash s Ronin Contractor PPG Paints Oak Crest Roofing

AO Smith Water Heater

Installation

JOSE SERRANO St. Johns Pointe LE 2nd Place KYLE SLAG nd Avesta Ma arin MONGER 3rd Place JONATHAN nd Isla es Arelia Jam

1st Place

Fluidmaster Duo n Flush Toilet Conversio 1st Place 2nd Place 3rd Place

KYLE SLAGLE Avesta Mandarin SEAN MCMASTER Avesta Mandarin REYNALDO RIVERA River City Landing

n CFG Faucet Installatio 1st Place 2nd Place 3rd Place

stallation Frigidaire Icemaker In

1st Place SEAN MCMASTER Avesta Mandarin 2nd Place REYNALDO RIVERA River City Landing 3rd Place THOMAS HENSLER d Hunter’s Ridge at Deerwoo

KYLE SLAGLE Avesta Mandarin GILBERTO GARCIA y Vintage at Plantation Ba R LE NS HE THOMAS d Hunter’s Ridge at Deerwoo

Kidde Fire & Carbon Monoxide Safety Installation 1st Place – KYLE SLAGLE Avesta Mandarin 2nd Place – JOSE SERRANO St. Johns Pointe 3rd Place – SEAN MCMASTER Avesta Mandarin

Kwikset Key Control Deadbolt Test 1st Place 2nd Place 3rd Place

KYLE SLAGLE Avesta Mandarin DARNELL GRAHAM Arium Atlantic Beach SEAN MCMASTER Avesta Mandarin

Seasons Ceiling Fan Installation 1st Place 2nd Place 3rd Place

SEAN MCMASTER Avesta Mandarin KYLE SLAGLE Avesta Mandarin JEFF MASSE Pointe Parc at St. Johns

Race Car Com Competition ompetition 1st Place 2nd Place 3rd Place

Sean McMaster Avesta Mandarin Kyle Slagle Avesta Mandarin Vance Prince Avesta Mandarin

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10

10 Things

Continued From page 10

By Joe Passkiewicz That Make A Boss Great To Work For

By Dr. Travis Bradberry

5 They’re Deliberate

Great bosses reach decisions by thinking things out, seeking advice from others, and sleeping on it. They know that (as studies show) impulsively relying too much on gut-instinct is ineffective and misleading.

Being able to slow down and logically think things through makes all the difference.

6 They Speak with Certainty It’s rare to hear great bosses utter things like “Um,” “I’m not sure,” and “I think.” Successful leaders speak assertively because they know that it’s difficult to get people to listen to you if you can’t deliver your ideas with conviction.

Use Positive 7 They Body Language Becoming cognizant of your gestures, expressions, and tone of voice (and making certain they’re positive) draws people to you like ants to a picnic. Using an enthusiastic tone, uncrossing your arms, maintaining eye contact, and leaning towards the person who’s speaking are all forms of positive body language that super successful people use to draw others in.

Positive body language makes all the difference in a conversation because how you say something can be more important than what you say.

8 They’re Confident

Successful leaders like to challenge themselves and compete, even when their efforts yield only small victories. Small victories build new androgen receptors in the areas of the brain responsible for reward and motivation. The increase in androgen receptors increases the influence of testosterone, which further increases their confidence and eagerness to tackle future challenges. When you achieve a series of small victories, the boost in your confidence can last for months.

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9 They’re Fearless

Fear is nothing more than a lingering emotion that’s fueled by your imagination. Danger is real. It’s the uncomfortable rush of adrenaline you get when you almost step in front of a bus. Fear is a choice. Exceptional leaders know this better than anyone does, so they flip fear on its head. Instead of letting fear take over, they are addicted to the euphoric feeling they get from conquering their fears.

10 They’re Grateful

Ultra successful leaders know that it took a lot of ambition, passion, and hard work to get where they are in life. They also know that their mentors, colleagues, families, and friends all played a huge role in their success. Instead of basking in the glory of achievement, these leaders recognize others for the wonderful things they’ve done for them.

Bringing It All Together These habits can make any of us more successful if we use them every day. Give them a try and see where they take you.

Please share your thoughts in the comments section below, as I learn just as much from you as you do from me.

ABOUT THE AUTHOR: Dr. Travis Bradberry is the award-winning co-author of the #1 bestselling book, Emotional Intelligence 2.0, and the cofounder of TalentSmart, the world’s leading provider of emotional intelligence tests and training, serving more than 75% of Fortune 500 companies. His bestselling books have been translated into 25 languages and are available in more than 150 countries. Dr. Bradberry has written for, or been covered by, Newsweek, BusinessWeek, Fortune, Forbes, Fast Company, Inc., USA Today, The Wall Street Journal, The Washington Post, and The Harvard Business Review.

THE OFFICIAL RESOURCE GUIDE OF THE FIRST COAST APARTMENT ASSOCIATION www.fcaaonline.com

twitter.com/fcaaonline facebook.com/FirstCoastApartment Association MARCH / APRIL 2017

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INDUSTRY ACCESS/CONTROL GATES Frattle Stairs and Rails ............................(904) 384-3495 ADVERTISING AGENCY mbpr ......................................................(904) 424-6641 JOE Design, Inc ........................................(904) 501-9526 ADVERTISING Apartment Finder ...................................(904) 464-0709 Apartments.com ..................................(904) 778-5118 For Rent Media Solutions .....................(904) 296-7171 JOE Design, Inc. .......................................(904) 501-9526 RentJax.com ..................................................(904) 701-0302 RentPath ...............................................................(904) 262-0863 Zillow Rental Network............................... (541) 350-3620 AD TRACKING For Rent Media Solutions .....................(904) 296-7171 AIR CONDITIONING CONTRACTORS AllWeather Contractors ......................(904) 781-7060 Avalon Heating and Air ...........................(904) 245-1818 David Gray Plumbing, Heating & Air .......(904) 724-7211 InVent, Inc. ..............................................(904) 228-2263 AIR CONDITIONING EQUIPMENT AllWeather Contractors ......................(904)-781-7060 Avalon Heating and Air ...........................(904) 245-1818 ARD Distributors, Inc. ..............................(800) 654-7721 Chadwell Supply, Inc. ................................. (888) 341-2423 HD Supply....................................................... (800) 431-3000 InVent, Inc. ..............................................(904) 228-2263 Maintenance Supply Headquarters .........(866) 630-6747 Marcone Supply ......................................(314) 241-1946 MFS Supply .............................................(800)-607-0541 Rapco Supply ..........................................(407) 933-4102 Wilmar Supply ........................................(800) 345-3000 ALARM SYSTEMS Agent Fire LLC .........................................(904) 687-3876 IDS Alarm Services, Inc. ...........................(912) 882-6789 ANSWERING SERVICE/ON HOLD MESSAGING Audio Images ..........................................(904) 247-8600 APARTMENT LOCATORS Apartment Finder ...................................(904) 464-0709 Apartments.com ..................................(904) 778-5118 For Rent Media Solutions .....................(904) 296-7171 RentJax.com ..................................................(904) 701-0302 RentPath...............................................(904) 262-0863 APPLIANCES Appliance Warehouse..............................(904) 610-4351 ARD Distributors, Inc. ..............................(800) 654-7721 Chadwell Supply, Inc...............................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters .........(866) 630-6747 MFS Supply .............................................(800)-607-0541 Wilmar Supply ........................................(800) 345-3000 APPLIANCES (LEASING) Appliance Warehouse..............................(904) 610-4351 Azuma Leasing........................................(800) 707-1188 APPLIANCES (USED) Appliance Warehouse..............................(904) 610-4351 APPLIANCE PARTS Chadwell Supply, Inc...............................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters .........(866) 630-6747 Marcone Supply ......................................(314) 241-1946 Rapco Supply ..........................................(407) 933-4102 APPRAISAL SERVICES Complete General Contractors ................(850)-932-8720 AQUATIC MAINTENANCE BlueWater Environmental of FL...............(904) 880-1817 OneSource Water.....................................(904) 638-2941

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RESOURCE

GUIDE

BANKING SERVICES Colliers International Northeast Florida .(904) 861-1101 BATH & KITCHEN REFINISHING/REPAIRS AllWeather Contractors ......................(904) 379-4614 Carter & Associates of NE FL ....................(904) 730-7440 Creative Multi Care, Inc. ........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Paul Davis Restoration of North Florida ..(904) 739-6047 Restore24 ................................................(904) 737-8673 Ronin Contractors, LLC ...........................(904) 219-9447 Steve’s Painting & Maintenance ............. (904) 332-6805 BIOHAZARD WASTE CLEANUP Bio-One...................................................(904) 910-8558 PuroClean Emergency Services ...............(904) 573-3566 BROKERAGE Colliers International Northeast Florida ..(904) 861-1101 CABINET REFACING Northern Contours .................................(904) 449-4527 CABINETS AllWeather Contractors ......................(904) 379-4614 Central Renovation Solutions .................(469)-567-2400 Chadwell Supply, Inc...............................(888) 341-2423 CRS Cabinets ..........................................(469) 567-2400 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters .........(866) 630-6747 MFS Supply .............................................(800)-607-0541 Oxley Cabinet Warehouse Inc ..................(904) 981-3011 Paul Davis Restoration of North Florida ..(904) 739-6047 Steve’s Painting & Maintenance ............. (904) 332-6805 CARPET CLEANING, DYEING, RESTORATION Creative Multi Care, Inc. ........................(904) 384-1047 MM Turnkey Services ..............................(904) 998-3608 Paul Davis Restoration of North Florida ..(904) 739-6047 Restore24 ................................................(904) 737-8673 Steve’s Painting & Maintenance ............. (904) 332-6805 CEILING FANS Chadwell Supply, Inc...............................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters .........(866) 630-6747 Wilmar Supply ........................................(800) 345-3000 CERAMIC TILES AllWeather Contractors ......................(904) 379-4614 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Rolland Reash Plumbing .........................(904) 260-7059 Ronin Contractors, LLC ...........................(904) 219-9447 Steve’s Painting & Maintenance ............. (904) 332-6805 CLEANING SERVICE AllWeather Contractors ......................(904) 379-4614 All Renew Services, LLC ...........................(904) 386-1762 City Wide Maintenance ............................(904) 737-4969 Jean’s Maid Services ................................(904) 463-5704 Krystal Klean ...........................................(904) 309-3877 Paul Davis Restoration of North Florida ..(904) 739-6047 Precision Cleaning Services ....................(904) 440-5718 Restore24 ................................................(904) 737-8673 Two Girls and a Sponge ...........................(904) 502-1460 You Got It Maid Cleaning Service ............(904) 290-1250 COLLECTIONS CoreLogic SafeRent .................................(855) 491-2696 National Credit Systems ..........................(407) 574-4927 NCC Business Services .............................(904) 733-3033 Professional Debt Mediation ...................(904) 398-0286 COMMUNICATIONS TextBox ..................................................(850) 205-1111 CONCIERGE SERVICE Slingshot Life ..........................................(251) 406-9257

CONCRETE REPAIRS AllWeather Contractors ......................(904) 379-4614 Baxter Restoration, LLC ..........................(407) 580-0167 Greenpoint, Inc. ......................................(904) 570-8323 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Paul Davis Restoration of North Florida ..(904) 739-6047 Precision Sidewalk Safety Corp................(352) 401-9090 Rescue Construction Solutions, Inc..........(919) 615-1759 SweetWater Restoration ....................(904) 880-1919 CORPORATE / TEMPORARY HOUSING Leasing Jacksonville/Corp. Suite Shoppe .(904) 363-2346 COUNTERTOPS AllWeather Contractors ......................(904) 379-4614 Central Renovation Solutions .................(469)-567-2400 CRS Cabinets ..........................................(469) 567-2400 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Oxley Cabinet Warehouse Inc ..................(904) 693-5554 Paul Davis Restoration of North Florida ..(904) 739-6047 Steve’s Painting & Maintenance ............. (904) 332-6805 CREDIT CARD PROCESSING RentPaidOnline .......................................(904) 599-2794 Three Rivers Consulting Inc. ...................(855) 677-4048 CRIME-SCENE CLEANUP Bio-One...................................................(904) 910-8558 DESIGN/GRAPHICS JOE Design, Inc. .......................................(904) 501-9526 DISC JOCKEY DJ Mario Entertainment ..........................(904) 655-2518 DOG PARKS ET&T Distributors ....................................(888) 642-2226 Rescue Construction Solutions, Inc..........(919) 615-1759 DRY WALL REPAIR All Installation of Jax, Inc. .......................(904) 514-8750 All Renew Services, LLC ...........................(904) 386-1762 AllWeather Contractors ......................(904) 379-4614 Carter & Associates of NE FL ....................(904) 730-7440 Creative Multi Care, Inc. ........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Paul Davis Restoration of North Florida ..(904) 739-6047 Restore24 ................................................(904) 737-8673 Rolland Reash Plumbing .......................(904) 260-7059 Ronin Contractors, LLC ...........................(904) 219-9447 Steve’s Painting & Maintenance ............. (904) 332-6805 SweetWater Restoration ....................(904) 880-1919 DRYER VENT CLEANING Jax Elite Home Services ..........................(904) 484-8288 Window Gang .........................................(904) 262-7300 ELECTRICAL CONTRACTORS Green Built Construction .........................(904) 683-0879 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 EMERGENCY RESPONSE Baxter Restoration, LLC ..........................(407) 580-0167 Paul Davis Restoration of North Florida ..(904) 445-0210 Restore24 ...............................................(904) 737-8673 EVICTION SERVICES Dale G. Westling, Sr., P.A..........................(904) 356-2341 Law Offices of Heist, Weisse & Wolk..........(800) 253-8428 Mitchell Ritchie .......................................(904) 387-6100 FENCING/STAIR/RAIL INSTALLATION & REPAIR AllWeather Contractors ......................(904) 379-4614 Frattle Stairs and Rails ............................(904) 384-3495 Greenpoint, Inc. ......................................(904) 570-8323 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Rescue Construction Solutions, Inc..........(919) 615-1759 FIBER CEMENT SIDING Lloyd’s Construction & Consulting, LLC .(904) 683-4468

INDUSTRY FIRE & SAFETY EQUIPMENT Agent Fire LLC .........................................(904) 687-3876 Aegis Fire & Integrated Services ..............(904) 233-7930 Apartment Fire Extinguisher Service.............. (904) 398-2030 Cintas Fire Protection ..............................(904) 562-7000 First Coast Fire & Safety........................... (904) 346-0111 Pye-Barker Fire & Safety, Inc. .................(904) 553-4222 Wayne Automatic Fire Sprinklers ............(904) 268-3030 FIRE RESTORATION AllWeather Contractors ......................(904) 379-4614 Baxter Restoration, LLC ..........................(407) 580-0167 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Paul Davis Restoration of North Florida ..(904) 445-0210 PuroClean Emergency Services ...............(904) 573-3566 Restore24 ...............................................(904) 737-8673 Steve’s Painting & Maintenance ............. (904) 332-6805 SweetWater Restoration ....................(904) 880-1919 FITNESS & EXERCISE EQUIPMENT Advantage Sport & Fitness, Inc. ..............(904) 437-6343 Commercial Fitness Products ..................(904) 392-6977 First Place Fitness Equipment..................(904) 998-0738 Fitness Pro ..............................................(850) 523-8882 Fitnessmith .............................................(561) 529-5590 SOFITCO ...................................................(850) 259-5946 FLOORING Arbor Contract Carpet ...........................(904) 781-2003 Cutting Edge Carpet ................................(904) 475-9300 Expressions Carpet and Flooring ........(904) 739-2885 First Choice Luxury Vinyl Plank Flooring ..(706) 271-8023 House of Floors ....................................(904) 262-6989 Integrity Restoration ...............................(904) 644-7878 Lifestyle Flooring ..................................(877) 383-1062 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Mohawk Industries .................................(321) 287-3572 Redi Carpet ...........................................(904) 781-4300 Sherwin Williams ................................(904) 448-8109 Southeast Floors ....................................(407) 888-8008 Wilson Carpet Service .............................(904) 737-9593 FOUNTAINS BlueWater Environmental of FL...............(904) 880-1817 FURNITURE Cort Furniture Rental...............................(904) 396-9000 Southern Furniture Leasing.....................(866) 736-8481 GENERAL CONTRACTORS AAPCO Florida .........................................(800) 728-2690 AllWeather Contractors ......................(904) 379-4614 Atlantic Coast Construction Group...........(904) 396-4005 Baxter Restoration, LLC ..........................(407) 580-0167 Building Innovations ..............................(904) 400-0421 Coastal Reconstruction Group, Inc. ........(407)-644-1800 Complete General Contractors ................(850) 932-8720 Fidus Roofing ..........................................(904)-230-5548 Green Built Construction .........................(904) 683-0879 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Paul Davis Restoration of North Florida ..(904) 739-6047 Rescue Construction Solutions, Inc..........(919) 615-1759 Ronin Contractors, LLC.............................(904) 219-9447 SweetWater Restoration ....................(904) 880-1919 GOLF CARTS Mid Florida Golf Cars ...............................(904) 731-1832 GUTTER INSTALLATION AND SERVICES AAPCO Florida .........................................(800) 728-2690 AllWeather Contractors ......................(904) 379-4614 Jax Elite Home Services ..........................(904) 484-8288 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Rescue Construction Solutions, Inc..........(919) 615-1759 Ronin Contractors, LLC ...........................(904) 219-9447 Window Gang .........................................(904) 262-7300

RESOURCE

HOUSEWARES Cort Furniture Rental...............................(904) 396-9000 Southern Furniture Leasing.....................(866) 736-8481 HOARDING SERVICES Bio-One...................................................(904) 910-8558 INSURANCE Brown & Brown Insurance ......................(904) 565-8304 Roderick Crabbe Insurance, Inc. ..............(904) 215-2121 INTERNET SERVICES Apartment Finder ...................................(904) 464-0709 Apartments.com..............................................(904) 778-5118 Finally – Fiber .........................................(904) 238-0123 For Rent Media Solutions .......................... (904) 296-7171 RentPath ...............................................................(904) 262-0863 IRRIGATION DM Koehn Landscaping ..........................(904) 716-0683 Duval Landscape Maintenance................(904) 233-3388 Greenpoint, Inc. ......................................(904) 570-8323 JANITORIAL SUPPLIES Chadwell Supply, Inc...............................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters .........(866) 630-6747 Wilmar Supply ........................................(800) 345-3000 LAKE MAINTENANCE BlueWater Environmental of FL...............(904) 880-1817 LANDSCAPE MAINTENANCE City Wide Maintenance ............................(904) 737-4969 Davey Commercial Grounds Maintenance.....(904) 768-8733 DM Koehn Landscaping ..........................(904) 716-0683 Duval Landscape Maintenance................(904) 233-3388 Greenpoint, Inc. ......................................(904) 570-8323 Landscape Professionals .........................(904) 880-6165 Mulch Masters, LLC .................................(904) 727-1100 Southern Cross Total Lawn Care ..............(904) 477-1230 TLC Total Lawn Care.................................(904) 699-0046 ValleyCrest Landscape Companies...........(904) 292-0716 LAUNDRY SERVICE & EQUIPMENT CSC Service Works ...................................(321) 696-1241 Southeastern Laundry ............................(904) 524-0088 Washco Laundry Equipment ...................(904) 724-2622 LEAK DETECTION American Leak Detection ........................(904) 519-5700 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 LEGAL SERVICES Dale G. Westling, Sr., P.A............................ (904) 356-2341 Law Offices of Heist, Weisse & Wolk..........(800) 253-8428 Mitchell S. Ritchie, PA .............................(904) 387-6100 Wilkins Law Firm.....................................(904) 374-9430 LIGHTING & LIGHTING SUPPLIES Chadwell Supply, Inc...............................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters .........(866) 630-6747 Wilmar Supply ........................................(800) 345-3000 LOCKSMITHS The Flying Locksmiths ............................(904) 512-0699 LODGING/MEETING FACILITY Four Points by Sheraton ..........................(904) 562-4920 MAINTENANCE SUPPLIES Chadwell Supply, Inc...............................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters .........(866) 630-6747 Marcone Supply ......................................(341) 241-1946 Rapco Supply ..........................................(407) 933-4102 Wilmar Supply ........................................(800) 345-3000

GUIDE

MARKETING Apartment Finder ...................................(904) 464-0709 For Rent Media Solutions .......................... (904) 296-7171 JOE Design, Inc. .......................................(904) 501-9526 Leasing Jacksonville/Corp. Suite Shoppe .(904) 363-2346 mbpr ......................................................(904) 424-6641 RentPath ...............................................................(904) 262-0863 MARKETING & TEXT SERVICES TextBox ..................................................(850) 205-1111 MOLD REMEDIATION Baxter Restoration, LLC ..........................(407) 580-0167 Coastal Reconstruction Group, Inc. ........(407)-644-1800 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Paul Davis Restoration of North Florida ..(904) 445-0210 Property360, LLC .....................................(855) 932-3784 PuroClean Emergency Services ...............(904) 573-3566 Restore24 ...............................................(904) 737-8673 SweetWater Restoration ....................(904) 880-1919 MOSQUITO CONTROL BlueWater Environmental of FL...............(904) 880-1817 MOVING COMPANY Two Men and a Truck...............................(904) 580-2963 ODOR ELIMINATION Paul Davis Restoration of North Florida ..(904) 739-6047 PAINT SUPPLIES Ace Painting ...........................................(904) 714-3717 Behr Corp ..............................................(352) 219-4434 BLP Mobile Paints ...................................(904) 355-5678 Florida Paints ..........................................(904) 385-9242 PPG Paints .............................................(904) 737-6474 Sherwin Williams ................................(904) 448-8109 Valspar Pro Solutions. ............................(904) 328-5492 PAINTING CONTRACTORS AAPCO Florida .........................................(800) 728-2690 Ace Painting ...........................................(904) 714-3717 All Installation of Jax, Inc.........................(904) 514-8750 AllWeather Contractors ......................(904) 379-4614 Baxter Restoration, LLC ..........................(407) 580-0167 Carter & Associates of NE FL ....................(904) 730-7440 Creative Multi Care, Inc. ........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 MM Turnkey Services ..............................(904) 998-3608 Paul Davis Restoration of North Florida ..(904) 739-6047 Precision Cleaning Services ....................(904) 440-5718 Restore24 ................................................(904) 737-8673 Rescue Construction Solutions, Inc..........(919) 615-1759 Ronin Contractors, LLC.............................(904) 219-9447 Steve’s Painting & Maintenance ............. (904) 332-6805 SweetWater Restoration ....................(904) 880-1919 PARKING LOT MAINTENANCE All County Paving ...................................(407)-610-8069 Duval Asphalt..........................................(904) 296-2020 Fidus Roofing ..........................................(904)-230-5548 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Rescue Construction Solutions, Inc..........(919) 615-1759 PET WASTE STATIONS ET&T Distributors ....................................(888) 642-2226 First Coast Scoopers ................................(904) 338-4236 PEST CONTROL/TERMITES A Greener Image ....................................(904) 739-8090 A.R.T Pest Control....................................(888) 926-6488 DM Koehn Landscaping ..........................(904) 716-0683 Massey Services Inc.................................(800) 881-8861 Property360, LLC .....................................(855) 932-3784 Terminix ..................................................(904) 945-4788

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INDUSTRY PHOTOGRAPHY Art & Alex Photography ..........................(904) 273-4442 PLAYGROUNDS Advanced Recreational Concepts.............(866) 957-2355 ET&T Distributors ....................................(888) 642-2226 PLUMBERS AllWeather Contractors ......................(904) 379-4614 David Gray Plumbing, Heating & Air .......(904) 724-7211 Green Built Construction .........................(904) 683-0879 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Rolland Reash Plumbing ......................(904) 260-7059 Roto-Rooter..........................................(904) 354-7321 PLUMBING SUPPLIES Moen Inc. ................................................ (407) 340-3249 POOL & PATIO FURNITURE Admiral Outdoor Furniture ......................(800) 999-2589 ET&T Distributors ....................................(888) 642-2226 Frattle Stairs and Rails ............................(904) 384-3495 Horizon Casual, Inc. .................................(866) 657-8731 Taylor & Associates Pool and Patio Furniture, Inc. ..............................................................(855) 734-3580 POOL SERVICE, REPAIRS & RENOVATIONS ASP of Jax America’s Swimming Pool Co. (904) 710-4204 Certified Pool Consultants .......................(904) 997-6679 Crown Pools Inc. ......................................(904) 858-4300 Crystal Clean Pool Service .......................(904) 855-8884 Henderson Pool Services, Inc. .................(904) 241-7665 Poolsure ..................................................(800) 858-7665 Rolland Reash Plumbing ......................(904) 260-7059 The B.A.P Company, Inc...........................(904) 614-1879 POOL SUPPLIES Certified Pool Consultants .......................(904) 997-6679 Chadwell Supply, Inc...............................(888) 341-2423 Crystal Clean Pool Service .......................(904) 855-8884 Henderson Pool Services, Inc. .................(904) 241-7665 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters .........(866) 630-6747 Poolsure ..................................................(800) 858-7665 POWDER COATING Frattle Stairs and Rails ............................(904) 384-3495 PRESSURE WASHING AAPCO Florida .........................................(800) 728-2690 AllWeather Contractors ......................(904) 379-4614 Krystal Klean ...........................................(904) 309-3877 Jax Elite Home Services ..........................(904) 484-8288 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Rescue Construction Solutions, Inc..........(919) 615-1759 Ronin Contractors, LLC ...........................(904) 219-9447 Window Gang .........................................(904) 262-7300 Window Washing & Pressure Washing ....(904) 885-7840 PRINTING JOE Design, Inc. .......................................(904) 501-9526 PROPERTY MANAGEMENT SOFTWARE Property Solutions International, Inc. ............ (801) 375-5522 ResMan ...................................................(972) 349-1406 PUBLIC RELATIONS mbpr ......................................................(904) 424-6641 PUMPS Rolland Reash Plumbing ........................(904) 260-7059 Weeks Utility Service, Inc. .......................(904) 726-5869 REALTOR SERVICES Florida Homes Realty & Mortgage .........(904-732-7053) RECYCLING City Recycling Group ..............................(866) 732-5559 Conex Recycling ......................................(866) 879-2663 Residential Disposal Services, LLC ..........(904) 226-5191 Waste Management................................(904) 370-1907

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MARCH / APRIL 2017

Davis Restoration RPaul E S Oof North U Florida R ..(904) C 739-6047 E GUIDE RENOVATIONS AAPCO Florida .........................................(800) 728-2690 AllWeather Contractors ......................(904) 379-4614 Baxter Restoration, LLC ..........................(407) 580-0167 Fidus Roofing ..........................................(904)-230-5548 Integrity Restoration ...............................(904) 644-7878 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Paul Davis Restoration of North Florida ..(904) 739-6047 Rescue Construction Solutions, Inc..........(919) 615-1759 Ronin Contractors, LLC ...........................(904) 219-9447 SweetWater Restoration ....................(904) 880-1919 RENTAL RELOCATION Apartment Finder ...................................(904) 464-0709 Apartments.com ....................................(904) 778-5118 For Rent Media Solutions......................(904) 296-7171 Leasing Jacksonville/Corp. Suite Shoppe .(904) 363-2346 RentPath .................................................(904) 262-0863 Ronin Contractors, LLC ...........................(904) 219-9447 Two Men and a Truck...............................(904) 580-2963 RESEARCH/PLANNING Real Data.................................................(704) 369-2345 RESIDENT SCREENING CoreLogic SafeRent .................................(855) 491-2696 RESTORATION/REHAB AllWeather Contractors ......................(904) 379-4614 AAPCO Florida .........................................(800) 728-2690 Baxter Restoration, LLC ..........................(407) 580-0167 Coastal Reconstruction Group, Inc. ........(407)-644-1800 Fidus Roofing ..........................................(904)-230-5548 Green Built Construction .........................(904) 683-0879 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Oxbuilt Construction ...............................(678) 702-7308 Paul Davis Restoration of North Florida ..(904) 739-6047 Moen Inc. ................................................(407) 340-3249 Ronin Contractors, LLC ...........................(904) 219-9447 SweetWater Restoration ....................(904) 880-1919 ROOFING AAPCO Florida .........................................(800) 728-2690 All Pro Roofing ........................................(904) 337-1082 AllWeather Contractors ......................(904) 379-4614 Excel Roofing Contractors........................(904) 631-7663 Fidus Roofing ..........................................(904) 230-5548 Green Built Construction .........................(904) 683-0879 Oak Crest Roofing ........................................ (913) 205-6849 Paul Davis Restoration of North Florida...(904) 739-6047 Performance Roofing .........................(904) 224-3628 Rescue Construction Solutions, Inc..........(919) 615-1759 SRG Roofing ............................................(904) 377-0866 SweetWater Restoration ....................(904) 880-1919 Tillman Building Services ........................(904) 845-8280 SECURE ON-LINE RENTAL PAY RentPaidOnline .......................................(904) 599-2794 SECURITY, COURTESY OFFICER S3 Security .............................................(904) 449-6104 SIDING AAPCO Florida .........................................(800) 728-2690 AllWeather Contractors ......................(904) 379-4614 Green Built Construction .........................(904) 683-0879 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 Rescue Construction Solutions, Inc..........(919) 615-1759 Ronin Contractors, LLC ...........................(904) 219-9447 SIGNS, BANNERS & FLAGS Giglio Signs .............................................(904) 396-9046

STAFFING BG Staffing .............................................(904) 224-5000 MSB Resources ........................................(215) 661-8834 Career Strategies ...................................(904) 757-3456 TOWING Adkison Towing......................................(904) 260-3000 ASAP Towing & Storage Co., Inc................(904) 771-7111 Sky Towing and Recovery ......................(904) 695-0202 TRADESHOW EVENT SERVICES Cort Furniture Rental...............................(904) 396-9000 TRAINING / EDUCATION For Rent Media Solutions .....................(904) 296-7171 TREE TRIMMING & REMOVAL Bold City Tree Service ..............................(904) 285-1417 Davey Commercial Grounds Maintenance.....(904) 768-8733 Duval Landscape Maintenance................(904) 233-3388 Rescue Construction Solutions, Inc..........(919) 615-1759 Roberts Tree Service, Inc. ........................(904) 777-4793 TURNKEY OPERATIONS All Renew Services, LLC ...........................(904) 386-1762 AllWeather Contractors ......................(904) 379-4614 Carter & Associates of NE FL ....................(904) 730-7440 Creative Multi Care, Inc. ........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC .(904) 683-4468 MM Turnkey Services ..............................(904) 998-3608 Paul Davis Restoration of North Florida ..(904) 739-6047 Restore24 ...............................................(904) 737-8673 Ronin Contractors, LLC ...........................(904) 219-9447 Steve’s Painting & Maintenance ............. (904) 332-6805 UTILITY SUBMETERING Minol USA ...............................................(972) 386-6611 NWP Services ..........................................(678) 612-8094 VALET TRASH SERVICE Invisible Waste Services ..........................(407) 509-1293 Skinner Waste Solutions .........................(904) 239-7222 Tide Valet Waste, LLC...............................(803) 216-0063 Valet Waste .............................................(813) 248-1327 WASTE REMOVAL Advanced Disposal Services ....................(904) 783-7000 Residential Disposal Services, LLC ..........(904) 226-5191 Skinner Waste Solutions .........................(904) 239-7222 Sunshine Recycling Inc............................(904) 838-2852 Tide Valet Waste, LLC...............................(803) 216-0063 Waste Management Inc. of Florida .........(904) 894-4516 WATER MITIGATION Baxter Restoration, LLC ..........................(407) 580-0167 Paul Davis Restoration of North Florida ..(904) 445-0210 PuroClean Emergency Services ...............(904) 573-3566 SweetWater Restoration ....................(904) 880-1919 WEB SITE DESIGN JOE Design, Inc ........................................(904) 501-9526 WINDOW CLEANING Jax Elite Home Services ..........................(904) 484-8288 Window Gang .........................................(904) 262-7300

Please contact FCAA at 904-292-1345 to make any changes to your company information that appears in this Guide and may also appear online.

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LEGAL OR NOT?

by Brian Wolk, The Law Offices of Heist, Weisse & Wolk, PA b

One of our residents has been residing in an apartment home that has been nothing but trouble from the start. Since the resident moved in, the microwave broke down, the freezer malfunctioned, the toilet sprung a leak, not to mention the air conditioner broke down. We responded to all of the items contained in the resident’s work orders and made repairs accordingly. However, the resident asked if she could break the lease and vacate the apartment home. We emailed our attorney, and they recommended that we allow the resident to vacate the unit without penalty. The resident vacated, and we returned the security deposit in full. Yesterday, we received a nasty email from an attorney, telling us that we are responsible to reimburse the former resident for pain and suffering, excessive electric bills paid, lost wages, inconvenience and lost food due the freezer malfunctioning. What did we do wrong? I thought we took care of the resident’s demands by letting her out of the lease and returning her full deposit.

Whenever you allow a resident to vacate the premises prior to the end of the lease term with no further responsibility for future rent or a liquidated damage amount, if applicable, a mutual general release should be used if possible. A mutual general release will clarify that each party, the resident and the apartment community, is fully and permanently releasing each other from any and all possible claims from the past to present day. If a release is not used, the former resident cannot be prevented from making further demands in the future, and possibly suing the apartment community or management. When a mutual general release is used, it must be executed properly. For example, the correct parties must be listed. Not only do you want the apartment community owner to be released, but you want released parties to include the management company, if any, employees, and anyone else who could potentially be involved or “blamed” later. This is when you always should contact your attorney for assistance in drafting the release, as a defective release could be of no use. Your attorney is there to protect you, and a fast call or one e-mail could save you significant money later.

Last weekend our apartment community had a huge flood in one of our apartment homes that ended up causing massive damage to the apartment below as well. The resident initially lied to us. She said that the sprinkler head activated for no good reason. However, the report from the fire department indicated the resident tampered with the sprinkler causing the sprinkler to go off because a decoration was hanging from the sprinkler head. She now claims this decoration has been hanging inside the apartment home for at least four years. What do you recommend?

Continued on Page 34

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MARCH / APRIL 2017

TM

Exclusively Serving Multifamily

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How to Motivate Your People to Always Be Learning

By Guy Lyman

Your cell phone can do hundreds of useful things you know nothing about. But just how much time are you willing to invest in learning about all these features and functions when there’s so much else to do?

It’s rare to find an employee who gets excited about training. For most of us, it’s a chore. And that’s not good for business, because your company is only as effective as your people are knowledgeable.

The payoff of continually adding to your employees’ skill sets is huge. They’re your most valuable (and expensive) resource, and the imparting of new skills they can apply to their jobs pays off many times over in increased productivity and the ability to take on new responsibilities. Training and promoting people from within is significantly more cost-effective than bringing in skills from outside.

That’s why there’s been such a big buzz across American industry lately about the “gamification” of learning, based on the same psychology that causes us to enjoy racking up points in trivia contests or Fantasy Football. We like rewards, we like to achieve, and we like to win.

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Gamification rarely involves physical rewards or prizes. It’s built around the fact that intangible rewards such as points, badges and other markers of achievement are plenty motivational for most of us. That’s the key – motivation is for everyone.

Katie McCaslin, Senior Director of Product Learning Solutions at RealPage, says there are different types of learners, and an effective training system must appeal to all of them, whether new hires or long-time employees.

There are those who are naturally curious and like to explore; they’re the easy ones, and the training system should make it simple and inviting for them to jump in. There are people who are naturally competitive, and they’ll be attracted to things like badges, points and progression to higher levels.

There are collaborators who enjoy gaining knowledge in common with peers. Then, of course, there are those who will take the training only when dragged to it, and for them, last place on the leaderboard or an email from the boss might be just the right medicine.

An eagle’s eye view of who’s learning what If you’re using multiple systems to train your employees, how can you ever really have insight into the pulse of your learning strategy? To really get those eagle eyes in focus, all your training needs to be accessible in a single system. This includes both software and non-software related training, along with custom training you create.

RealPage’s EasyLMS, for example, gives leadership a complete picture of where each and every employee stands with all of their learning activities. You know when one employee is dragging their heels in training, and when another is obviously going above and beyond requirements to really dig into their job.

2 3

Choose a solution that incorporates active engagement An interactive approach has been proven to greatly increase employee motivation to learn.

Consolidate ALL your company training into a centralized system Avoid having training from different companies, and your own custom training, in various silos. A single-solution platform offers not only simplified access to all training, but gives leadership an easy way to monitor where each employee stands with every sort of training.

“It’s hard to overestimate the payoff of moThe system also incorporates all the latest tivating employees to continually improve gamification/motivation techniques: badg- their skills,” McCaslin says. “Fostering and es, points, achievement levels and so on. monitoring ongoing learning should be among the core functions of any great learnIf you’re considering making learning more ing strategy.” of a priority at your company (and you probably should be!), here are some things to Interested in exploring ways to improve your think about: training program? Learn more about learning management tools available to you.

3 Tips forContinually Improving Employee Skills

1

Provide consistent training Don’t rely on ad hoc, random training, or just train new hires and then neglect ongoing training. Implement a formal, organized training solution that helps make ongoing training a priority.

AUTHOR AND CONTRIBUTOR Based in New Orleans, Guy Lyman is a freelance writer with over 25 years’ experience in writing about the multifamily industry. Lyman is a frequent contributor and writer for the Property Management Insider blog.

MARCH / APRIL 2017

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LEGAL OR NOT?

by Brian Wolk, The Law Offices of Heist, Weisse & Wolk, PA b

Continued Co C d from Page 24

I is very important for you and or your maintenance team to educate your residents at It move-in. Not only will the unit be inspected in the presence of the resident, but this time m should be used to educate the resident on how to properly use the appliances and other sh items inside the unit. Even more importantly, you will teach the resident how to avoid danite gers and causing damage. Most residents do not understand how easy it is to accidentally ge set off a sprinkler head if it is hit by an object, or something is hung from the sprinkler head. se Residents often do not realize that thousands of dollars in damages can be caused by waRe ter damage to the apartment and the surrounding apartments. If the resident has renter’s te insurance that covers this type of damage, it is crucial that you confirm this, and the resiin dent should make a claim immediately. If the resident does not have the proper insurance, de a Seven-Day Notice of Noncompliance with Opportunity to Cure should be served, which will demand the full amount of the damages, if such a course of action is supported by your lease. If you pursue this avenue, you should not accept any rent if this damage amount is not paid. Since most likely the damage will not be paid, contact your attorney immediately. If you accept rent from the resident with a verbal promise to pay for the damage, you might not be able to proceed with an eviction or force the resident to pay for the damage if that verbal promise is not kept. The resident may also try to avoid liability by claiming your staff was aware of the improper use of the sprinkler head and neglected to warn her.

A large number of our residents fail to place the electric utility service bill in their own name after move-in. In some cases, we find out a month or two later of this problem due to the billing cycle. The bill stays in the apartment community name until the resident pays the deposit and has it changed into his or her name. Yesterday we found that a resident had not put the electric service in his name and now owes $775.00 in unpaid charges. We were so upset that we had the resident’s electric service turned off, and then the resident subsequently placed the account in his name. The resident was clearly violating the lease!

Now he is demanding we pay for all of his spoiled food and three months of rent and is claiming that we violated Florida law. What is he talking about? He should be paying us; we should not be paying him! sh

A landlord, if you directly or indirectly cause the termination of a resident’s utility service, As you have committed a prohibited practice according to the Florida Landlord/Tenant Act. yo The penalty for doing so is at least 3 months’ rent to the resident, plus attorney’s fees and Th court costs, should the resident hire an attorney and sue you in court. This may seem very co un unfair, as this resident essentially stole electricity from you and failed to place the electricity in his own name as required by the lease. You did the logical thing and notified the electr tric company to take it out of your name. However, acting logically is hurting you instead of helping you. We recommend that no keys should be handed out until such time as the re resident provides proof to you that the electric account has been placed in the resident’s own name. As for the spoiled food, we recommend having the resident fill out an incident report and detail exactly the amount of food that was spoiled due to the electric shut-off with a monetary amount. Once this is done, and the amount is reasonable, obtain permission from your regional to pay the resident in exchange for the resident signing a general release. Paying the resident for the spoiled food will leave a bad taste in your mouth, since this resident owes you money. However, having to pay the same resident three months’ rent plus attorney’s fees would be much harder to stomach!

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MARCH / APRIL 2017

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PERSONAL COMPUTING:

Can You L ve a Machine?

By Reid Goldsborough Is it stillll possible bl to wax poetic these h days? d What h about waxing poetic about a device made of plastic, metal, and silicon?

Do you also fall head over heels in love with your primary digital device? These days the device that sweeps most people off their feet is their smartphone.

The third and latest Trends in Consumer Mobility Report from Bank of America reveals an ever-growing daily dependence on these devices in the U.S. today, particularly though not exclusively among young people.

On an average day 39 percent of millennials, those 18 to 34 years old, say they’re more likely to interact with their smartphone than anyone or anything else, including their significant other. As a whole, Americans are more than twice as likely to interact with their smartphone than their children.

These devices are demanding. The study shows that two-thirds of adults feel the appropriate response time to a text is under an hour, with 43 percent saying under 10 minutes and 10 percent thinking it should be instantly.

And we want more than one. Fifty-nine percent of respondents own multiple mobile devices, and 24 percent own three or more.

Digital Dig device dependence, sometimes called digital addiction or Internet addiction, is one of the downaad ddi sides to the upside of the connectivity, information access, and entertainment value provided by computers and their smaller digital cousins.

One key test is whether your use of the technology is helping your overall life or hurting it. Are you going overboard, spending too much time with your device to the detriment of your work, academic, family, social, or personal life?

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MARCH / APRIL 2017

In this sense digital dependence is no different from any other activity that you can become obsessed with, doing it compulsively, including shopping, gambling, and exercise. At this extreme it falls under the rubric of obsessive-compulsive disorder.

With me, I don’t think I’m obsessed but I freely admit to being smitten, particularly with my laptop. While smartphones are better as consumption devices, letting you conveniently read and respond to texts, emails, Facebook posts, Twitter tweets, and so on, laptop and desktop computers remain superior production devices, helping you get real work done.

“Men have become the tools of their tools.”

– Walden, Henry David Thoreau

I’ve been using a 14.0-inch Windows 7 Acer laptop, not Lenovo, not HP, not Dell but Acer, for six years now. Before that my primary work machines were all desktops.

I now also now rely heavily on my iPhone, and my TomTom GPS let me seamlessly do a lengthy cross-North America road trip. But I get most of my work done on my laptop.

And it may be dying. That makes me sad.

A couple of weeks ago it started shutting down on its own. Turning it over, the underside is hot, too hot, so it’s shutting down from overheating. I’m guessing there’s a fair amount of dust accumulated inside. I plan to take it to a local computer store to have them try to blow out the dust.

Also, two of its keys don’t work as well as they use to. To get the 9 key and the right bracket key to work, I have to bang them pretty hard.

Replacing these keys would be more expensive than the machine is worth.

In the meantime I’ve been spending time preparing its replacement, a 15.5-inch Windows 10 Lenovo laptop that I’ve had with me for about a year and a half as a backup and someday replacement.

But I’m sentimental about the Acer and would like to keep using it as long it serves me well. I’m still able to use it by placing it on top of four metal brackets, one under each corner, to allow for airflow underneath it as I work and as it sits idle without me. This keeps it cool enough so it no longer shuts down. For now.

Earth to earth, dust to dust. Eventually we have to say goodbye to that which we love, or they have to say goodbye to us.

Machines aren’t flesh and blood. I love my children more. I love my girlfriend more. I love my dad and my sister more. But I still love this Acer.

Way back in 1854 in his classic book Walden, Henry David Thoreau says, “Men have become the tools of their tools.” The industrial age then was beginning to kick into high gear.

Today, in our post-industrial digital age, our tools have just become smaller. The trick is mindfulness. If you approach it as appropriate technology, you use it selectively, to your benefit. You control your tools. They don’t control you.

Reid Goldsborough is a syndicated columnist and author of the book Straight Talk About the Information Superhighway. He can be reached at reidgoldsborough@gmail.com or reidgold.com.

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