About Us Who We’re the people you want at your side. Friends at heart. Professionals in practice and mind. We train our agents to be the best. Then we back them up with a world-class team. Every agent of ours must meet a certain experience level and criteria to join us. LO CATI O N
2330 Randolph Road Charlotte, NC 28207 dickensmitchener.com 704.342.1000
Where Charlotte. The Queen City. Our first love. Our home. As agents, we know this city’s neighborhoods like our closest circle of friends. We tend to this relationship as much as we do our connections to you. Place matters. Knowledge counts. How Agents who help more people end up better at their jobs. It’s like going to the gym — the more you go, the better your results. This is why we only have full-time, fully committed agents. We train them constantly on the changing market, new tech, negotiation strategies and people skills. We get to work with top-of-the-line agents. You get what you want, wrapped in the best possible experience.
hello neighbor! About Me •
North Carolina native Vicky Mitchener is the high-energy driving force behind the Dickens Mitchener team of real estate professionals.
•
After graduating from Wake Forest University with a degree in political science, Mitchener began an award-winning career as an executive with Xerox.
•
After five fulfilling years of travel, promotions, and intense corporate sales, this executive-turned-sales rep was ready for yet another
Vicky Mitchener
career change and challenge. •
OWNER/BROKER
In 1988, Mitchener became a licensed REALTOR® and eagerly entered the competitive Charlotte real estate market where she quickly established herself as one of the city’s top agents.
•
Mitchener was not entirely satisfied with the inside operations of the
704-517-0177
local real estate industry. It was apparent to her that technology and
vmitchener@dickensmitchener.com
marketing were exactly what the real estate industry was lacking. •
Her vision was to create a forward-thinking, innovative, and strategic real estate firm based on the latest technologies and shared information. The goal was to simplify the entire process of real
Milestones & Memberships •
CEO Global
•
World Presidents Organization
estate for both the agents and more importantly for the clients. •
She brings more than 30 years of experience to the table and impressive sales of more than $30 million per year.
(YPO Southern 7 Gold) •
International Women’s Forum Carolinas Member
•
GRI Certification
•
Founder of the Homeowners Impact Fund
•
Former Charlotte Chamber of Commerce Board Member
•
Canopy Multiple Listing Services
•
Canopy REALTOR® Association
•
North Carolina Association of REALTORS®
•
Fun Facts •
Morganton, N.C. •
She and her husband Bill live in Charlotte’s Eastover neighborhood and are the proud parents of three daughters.
•
Named Entrepreneur of the Year by the Charlotte Chamber of Commerce in 1997
•
Won the Women in Business Award from the Charlotte Business Journal in 1998
•
Named one of the Charlotte Business Journal Most Admired CEOs Honoree in 2025
•
Two-time recipient of the Fast 50 Business Journal Award
•
Member of Christ Episcopal Church
•
Enthusiastic community volunteer, former pilot, and avid
National Association of REALTORS®
One of seven children, she grew up in the small town of
snow skier •
Former Mint Museum Board of Trustees
•
Former Charlotte Country Day School Board of Trustees
•
Wake Forest University Advisory Board
hello neighbor! About Me •
Prior to selling real estate, she was a litigation attorney. She practiced in both North Carolina and South Carolina and continues to hold an active law license in North Carolina. Her legal background provides a thorough understanding of the contracts and negotiation processes involved in purchasing and selling homes.
•
Ducie Stark R E A LT O R ®/ B R O K E R
Ducie brings over 20 years of experience as a full-time REALTOR® and has continually excelled at representing her clients’ best interests.
•
Ducie is originally from South Carolina but has lived in Charlotte for more than 25 years.
704-641-5398 dstark@dickensmitchener.com
•
After graduating from Ashley Hall in Charleston, S.C., she attended Vanderbilt University in Nashville, TN, and graduated from the College of Charleston in Charleston, SC.
•
where she worked as a writer and editor for the Executive
Milestones & Memberships •
Dickens Mitchener 2022, 2023, & 2025 Top Agent
•
Upon graduation, she lived in Washington, D.C. for four years Office for U.S. Attorneys for the Department of Justice.
•
Following her time in D.C., she returned to South Carolina to attend the University of South Carolina School of Law.
Dickens Mitchener Top Producer since 2009
Fun Facts
•
Canopy Multiple Listing Services
•
•
Canopy REALTOR® Association
•
National Association of REALTORS®
•
North Carolina Association of REALTORS®
• •
•
She has two daughters and enjoys traveling and sports.
•
Licensed Attorney in North Carolina (Active) and South Carolina (Inactive)
•
Christ Church Member
•
Active supporter of Let Me Run, Furnish for Good, Breakthrough T1D (formerly JDRF), Roof Above & 24 Hours of
REALTORS®
Booty
North Carolina & South Carolina Real Estate Section of the Mecklenburg County Bar
•
Spain.
South Carolina Association of
Bar Associations •
During college, she also spent a semester abroad in Seville,
Christ Church Member
•
Homeowners Impact Fund Patron 2020-2025
hello neighbor! About Me •
Graduated from UNC-Chapel Hill with a degree from the School of Journalism in Advertising & Public Relations.
•
Moved to Atlanta to work for Turner Sports in Marketing & PR. After two years in Atlanta, Ali moved to Charlotte and joined NASCAR as a Digital Account Manager.
•
Growing up with family members in both residential and commercial real estate inspired her to transition careers
Ali Stephens
and get her license. •
with invaluable organizational and project management skills that are advantageous to making the home buying
R E A LT O R ®/ B R O K E R 828-448-2360 ali@dickensmitchener.com
and selling process as smooth as possible.
Fun Facts •
Canopy Multiple Listing Services
• • • • •
National Association of
•
She lives in Dilworth, and you can find her walking her golden retriever (Lyla) & husky (Skye) around Dilworth, Sedgefield & Freedom Park.
•
Outside of Real Estate, she enjoys trying Charlotte’s new
REALTORS®
restaurants, exploring different hikes in the NC mountains
North Carolina Association of
& volunteering with a variety of organizations in the
REALTORS®
community through Elevation Outreach.
South Carolina Association of
•
Growing up in the NC mountains, Ali also likes spending
REALTORS®
time on Lake James when visiting her family in
Dickens Mitchener Top
Morganton.
Producer 2023 •
relationships with her clients.
Canopy REALTOR® Association
Real estate allows Ali to pursue her passions of homes, design, and most importantly building meaningful
Milestones & Memberships •
Ali’s account management background has provided her
Dickens Mitchener Executive's Circle 2025
s er c u d o r P p o 2025T
Vicky Mitchener President
Sarah Szczodrowski VP of Sales & Training
Jimmy Rountree VP of Sales
Aubrey and Brandon Grier
Ducie Stark
Katie Catron
Ashley J. McMillan
Winnie Simmons
Joan B. Goode
Sarah Curme
Meghan Lluberas
Sherry George
Katie Lee
Carol Davis
Megan Despard
Shelly Rydell
Bonnie Stroup Tcherkezian
Jason Noblitt
Missy Stewart
Andrea Roether
Fran Miller
Margo Wells
Tim Hansley
Kathy Lancaster
Jane Lemmond
Perry Silver
Anne Stuart Mitchener
Michael Nester
Eve Davis
Karen Hollingsworth Miller
2025 Agent Advisory Board
Vicky Mitchener President
Sarah Szczodrowski VP of Sales & Training
Jimmy Rountree VP of Sales
Aubrey and Brandon Grier
Winnie Simmons
Ducie Stark
Katie Catron
Ashley J. McMillan
Joan B. Goode
Sarah Curme
Sherry George
Bonnie Stroup Tcherkezian
Margo Wells
Perry Silver
Shelly Rydell
Jason Noblitt
Annie Daughtrey
Meghan Lluberas
Megan Despard
Michael Nester
Katie Lee
Jeff Murdock
Karen Hollingsworth Miller
Kathy Lancaster
Jennifer Reagin
Tim Hansley
Jane Lemmond
Carol Davis
Amanda Blackburn
Fran Miller
Anne Stuart Mitchener
Marcy Basrawala
D I C K E N S M I T C H E N E R AT A G L A N C E
2025 Company Statistics
$914,299,712 CLOSED SALES VOLUME
$1,058,488
894
AV E R AG E S A L E S P R I C E
T OTA L N U M B E R O F T R A N S AC T I O N S
2025 Breakdown of Total Transactions 4.7% 3.4% $0 - $250K
24.5% 28.8%
$250K - $500K
$500K - $750K
$750K - $1M
15.6%
22.9%
$1M - $3M
$3M+
Information pulled from the Canopy Multiple Listing Service for Single Family Homes from 1/1/2025 – 12/31/2025
Selling Process
Love it.
THE PROCESS
15 Steps to SOLD! Step 1
Consultation During our C O M PLI M E NTA RY C O N S U LTATI O N we will tour your home and go over what needs to be done to prepare it to sell. I will share the comps in your area with a comparative market analysis(CMA), and discuss strategic pricing and my marketing strategy that will sell your home for top dollar quickly.
Step 2
Marketing Strategies Our M A R K E TI N G will go above & beyond, starting with putting a sign in the yard and placing it in the MLS. We take pride in our custom marketing strategies. Your home will be showcased on social media, email, video & print marketing. We want to meet every possible buyer wherever they might be looking.
Step 3
Staging & Pre-Inspection The goal of STAG I N G is having a trained eye come into your home and look at it as a buyer would. My ability to stage for the market will get your home show ready. We look at staging like we are creating a neutral palette, so that all buyers can envision themselves living there. A PR E- I N S PECTI O N will be done so that the buyers will have confidence to make an offer on the home.
Step 4
Photography & Videography Many times a buyer has already decided if they are interested in your home just from the pictures online, without ever stepping foot inside. Our PH OTO G R A PHY partners are the best at coming into your home and capturing it at its absolute best. Now, the pre-marketing can begin.
Step 5
Coming Soon & Firm Exclusive If applicable, we can list your home as “C O M I N G SO O N ” in MLS. This will give buyers a sneak peek into your home before it is officially ready to show. FI R M E XC LU S IVE is another option for the most discerning clients. Your home will be marketed within our firm to
all of our brokers.
Step 6
Active On Market Now that we have completed all the steps to prepare your home for market, it’s time to go LIVE . Our marketing plan will also go live and your home will be presented to thousands across our market as well as the world with our Leading Real Estate Companies of the World® global network.
Step 7
Showings / Open House Keeping your home show ready is the key to being sold quickly. I will share tips with you to keep the guess work out of making sure you are ready for all S H OWI N G S . Keeping a clean, shiny, and clutter-free home will ensure buyers only see the best things about your home.
THE PROCESS
15 Steps to SOLD! Step 8
Offers I will be your guide in looking through all presented O FFE R S . There are many things to consider and price is just one of them. I will help you decide which one best accommodates your needs and timeline.
Step 9
Negotiating One of the top reasons to hire a licensed broker is for the next step: N EG OTI ATI N G . I am aware of market trends in our area and can help negotiate the best offer for your home based on the current market and your needs.
Step 10
Inspections Once the offer is accepted it is time for I N S PECTI O N S . These will take place within the first 2-10 days after an offer is accepted, or during the due diligence period. The buyer will pay an inspector to look through the entire property and list all things the home could need. Big and small things will be on the list. The report will be sent to the buyers for review with their agent. Buyers may or may not try to negotiate items for repair on the list. Once all parties have an agreement, we move on to the next step: A PPR A I SA L .
Step 11
Appraisal If the buyer is utilizing a loan, then an A PPR A I SA L will be ordered by the loan officer. These are often chosen at random from a pool of appraisers. The goal is to have the appraisal come in at or above the purchase price of the contract so the mortgage lender will approve the loan. It is important the home be in tip top shape at the time of the appraisal.
Step 12
Title & Utilities The TITLE company will make sure the home title is clean for the closing. This means they will look over all paperwork to be sure there are no liens on the property, no extra names on the title, and prepare for closing. They will work with the lender to ensure everything is ready for closing day. You will want to schedule the transfer and/or shut off all UTI LITI ES for closing day or the day after. This should be set-up at least 2 weeks prior to closing.
Step 13
Final Walk-Through The buyers will do their FI N A L WA LK-TH RO U G H up to 4 days prior to closing. This is to make sure all negotiated items have been completed, that the home is clean, and all is as it should be.
Step 14
Closing Congratulations, you have made it to closing day! C LO S I N G is when the necessary paperwork to complete the transaction is signed. The papers are signed at the real estate attorney’s office and the title is transferred from the seller to the buyer. Once funded, the buyer receives the keys, and the seller receives payment for the home.
Step 15
Welcome Home!
HOME SELLERS: HERE’S WHAT THE NAR SETTLEMENT MEANS FOR YOU As a home seller, you have a wide range of choices when it comes to listing your home. Agents who are REALTORS® are a trusted source of advice and stand ready to help you navigate this complex process and make the choices that work best for you. NAR’s recent settlement has led to several changes related to broker commissions that benefit sellers, and we wanted to clearly lay them out for you. Here is what the settlement means for home sellers: •
You still have the choice of offering compensation to buyer brokers. You may consider doing this as a way of marketing your home or making your listing more attractive to buyers.
•
Your agent must conspicuously disclose to you and obtain your approval for any payment or offer of payment that a listing broker will make to another broker acting for buyers.
•
This disclosure must be made to you in writing in advance of any payment or agreement to pay another broker acting for buyers, and must specify the amount or rate of such payment.
•
If you choose to approve an offer of compensation, there are changes to how this can happen.
•
You as the seller can still make an offer compensation, but your agent cannot include it on a Multiple Listing Service (MLS)—MLSs are local marketplaces used by both buyer brokers and listing brokers to share information about properties for sale.
•
Your agent can advertise your listing via off-MLS platforms such as social media, flyers and websites.
•
You as the seller can still offer buyer concessions on an MLS (for example, concessions for buyer closing costs).
These settlement practice changes will go into effect August 17.
REALTORS® are members of the National Association of REALTORS ®
Here is what the settlement doesn’t change: •
Agents who are REALTORS® are here to help you navigate the process of selling your home and are ethically obligated to work in your best interest.
•
Compensation for your agent remains fully negotiable, and if your agent is a REALTOR®, they must abide by the REALTOR® Code of Ethics and have clear and transparent discussions with you about compensation. When finding an agent to work with, ask questions about compensation and discuss what you would like to offer buyers.
•
You have choices. Work with your agent to understand the full range of these choices when selling your home, which will help you make the best possible decision for your needs. More details about these changes and what they mean can be found at:
facts.realtor
REALTORS® are members of the National Association of REALTORS ®
D I C K E N S M I T C H E N E R R E A L E S TAT E
Marketing & Advertising D I G ITA L M A R K E TI N G
Digital announcements are created and sent to approximately 16,000 agents in the Charlotte area about new listings, Broker Tours, price reductions, etc. Additionally, listings are featured in monthly newsletters which are sent out each month to over 100 agents’ contact lists.
CA N O PY M L S
V I R T UA L TO U R S
Your home will be listed in the Canopy Multiple Listing Service (CMLS). This is the best source for selling your home since every licensed broker can access this information and the data will syndicate to public websites.
A professional photographer will take photos and create a virtual tour of your home. This tour will be added to MLS and the photos will be utilized in all marketing efforts.
M A R K E TI N G B R O C H U R E
Digital & print brochures are prepared specifically for your home, and will include photos, noteworthy features, a square footage diagram, MLS sheet, disclosures, and other information a buyer would need to make a buying decision for your home. The digital brochure is uploaded to your listing page on dickensmitchener.com as well as included in MLS and ShowingTime.
FO R SA LE S I G N S
I will place a Dickens Mitchener For Sale sign on your property. I can also place a QR code sign with a link to your home’s information in the yard.
For Sale
Coming Soon
704.342.1000
704.342.1000
Elizabeth Manchester
Elizabeth Manchester
000.123.4567
000.123.4567
D I C K E N S M I T C H E N E R R E A L E S TAT E
Marketing & Advertising P U B LI C O PE N H O U S E S
These may be held at any time on an “as needed” basis. Once an Open House is scheduled, it will be entered into MLS and will appear on the DM website, as well as all MLS feeds on other large search sites. DM features all Open Houses on social media accounts every Friday for the upcoming weekend.
C U S TO M P O S TCA R D S & M A I LE R S
Our marketing department will create custom marketing materials for your listing. Custom pieces are designed in house and will be mailed to specific lists that cater to our marketing plan and schedule.
R E A LTO R® E V E NT S
Broker events may be held to introduce your home to other local agents in the Charlotte area and around your home. Dickens Mitchener has a database comprised of thousands of Charlotte agents that we can invite to your home. Once scheduled, this event will go into our company calendar.
D I C K E N S M ITC H E N E R W E B S ITE
Dickensmitchener.com displays information to over 8,000 people each month. The website maintains a current database of over 14,000 listings and will feature your home on the “Our New Listings” page. Your home will have its own dedicated webpage featuring all the necessary information for potential buyers, including a digital brochure, virtual tour, and a button to schedule a showing.
D I C K E N S M I T C H E N E R R E A L E S TAT E
Marketing & Advertising
Social Media Advertising Our marketing team uses a cohesive strategy to promote Dickens Mitchener listings across multiple social media platforms. On DM pages, you’ll find home walkthroughs, market updates, real estate trends, and more, all designed to attract an audience actively looking to buy a home. Our team uses photos and videos to promote your home across our social channels, reaching 100k+ monthly views on Instagram, 80k+ on Facebook, and 60k+ on TikTok. In addition to organic content, we utilize AI-powered social media ads called MediaBoosterAI to enhance the visibility of and traffic to your listing. MediaBoosterAI ads provide, on average, a 13x increase in click-through rate compared to typical generic ad platforms, ensuring maximum digital exposure for your home.
@dickensmitchener
@dickensmitchener
@dickensmitchener
@DMAhomes
@DickensMitchener
@DickensMitchener
WE CAN ASSIST YOU
ANYWHERE IN THE WORLD
As an affiliate of Leading Real Estate Companies of the World,® we have access to the highest caliber of real estate professionals in over 70 countries and across six continents. When buying or selling property outside of our local market, our world-class connections can help with real estate needs throughout our continent and to points around the globe. Let us introduce you to a carefully selected sales associate that will provide you with extraordinary service — anywhere your real estate needs take you. Our global network is comprised of the very best real estate companies and the most talented professionals in the world.
WORLD-CLASS SERVICE. WORLD-CLASS INTRODUCTIONS. INTRODUCTIONS MADE IN
67
COUNTRIES IN 2024
550
companies
4,800 offices
330
CLIENT INTRODUCTIONS MADE WEEKLY WORLDWIDE
135,000
WORLDWIDE
17,000
CLIENT INTRODUCTIONS MADE EACH YEAR
sales associates
70+
countries
© 2025 Leading Real Estate Companies of the World.® All Rights Reserved. | C–WorldClassService. 04.25. Equal Housing Opportunity.
Our invitation-only network was responsible for $272 billion in annual home sales volume among the top 500 U.S. real estate firms in 2024.
2024 U.S. HOME SALES VOLUME AMONG THE TOP 500 U.S. REAL ESTATE FIRMS. Volume shown in billions of dollars.
$272
LEADINGRE*
$265
KELLER WILLIAMS
INDUSTRY
LEADING
$204
COLDWELL BANKER BERKSHIRE HATHAWAY HOMESERVICES REAL ESTATE ORGANIZATIONS
SALES
$231
COMPASS
$180 $153
EXP REALTY
$84
RE/MAX THE REAL BROKERAGE, INC.
$42
CENTURY 21
$37
DOUGLAS ELLIMAN
$36
REDFIN
$29
HOMESMART
$25
SIDE
$24
UNITED REAL ESTATE
$21
SOTHEBY’S INTERNATIONAL REALTY
$21
550
companies
*Volume(s) included in LeadingRE Home Sales Volume may replicate volume(s) set forth elsewhere in this chart, as LeadingRE member firms may be affiliated with other real estate organizations.
4,800 offices
135,000
sales associates
70+
countries
For informational purposes only. This chart includes only national real estate organizations with more than $20 billion in sales volume. Entities whose corporate ownership holds membership in LeadingRE are not shown as a separate line item on this chart. In compiling this report, LeadingRE relies on third party sources. The information set forth in the chart above is sourced from the 2025 RealTrends 500, showcasing production for calendar year 2024, accessible via realtrends.com. Neither LeadingRE nor its member companies are responsible for the accuracy of third-party data presented herein. © 2025 Leading Real Estate Companies of the World.® All Rights Reserved. | C–Chart Comparison. 04.25. Equal Housing Opportunity.
luxuryportfolio.com NEW YORK, NEW YORK, USA | USD $12,499,000
HIGH PROFILE MEDIA PROMOTION
Our advertising relationships with media outlets like The Wall Street Journal, Juwai, the leading overseas real estate media property website in mainland China, and our own magazine, which is distributed in 70 countries and mailed directly to an extremely exclusive list of our agents’ hand-selected top clients, provide a powerful and unmatched mix of promotion for your property. We also enable our agents to utilize sophisticated digital advertising tools, including email marketing opportunities that target other agents around the world to share significant listings, and banner ad technology that strategically reaches luxury homebuyers browsing online.
luxuryportfolio.com MYKONOS, GREECE | €30,000,000
REACHING HIGH-NETWORTH BUYERS
Every year, affluent consumers visit our website, luxuryportfolio.com, to browse in a setting dedicated solely to significant properties and a discerning lifestyle. These are high-net-worth buyers, not dreamers. Globally, they have liquid assets of $10.3 million and 69% own a second home. In the U.S. alone, luxuryportfolio.com curates more properties priced over $1 million than any other luxury property network. Globally, we market approximately 50,000 properties annually. Our proprietary LuxeAnalytics application gives you a real-time view into where your property is reaching potential buyers.
$10.3 M Liquid Assets
69%
Own a Second Home
YOUR PROPERTY WILL BE TRANSLATED INTO:
6
Languages
160+ Currencies
luxuryportfolio.com PACIFIC PALISADES, CALIFORNIA, USA | USD $21,995,000
LUXURY IS OUR BUSINESS
A property such as yours requires a tailored and strategic approach to pricing, marketing and negotiation. Luxury Portfolio International® members represent a level of expertise which gives you the confidence that comes from working with the very best. We work with our members by tracking the latest trends in real estate, design, travel and lifestyle to help us understand how to best position a property and effectively reach today’s affluent consumer. A sound marketing plan requires knowing your buyer, and we know them better than anybody.
Local Expertise. Global Reach. Dickens Mitchener is now proudly affiliated with Mayfair International Realty, a global luxury real estate network headquartered in London. This partnership allows us to deliver unmatched international exposure while maintaining the personalized, high-touch service our clients expect locally.
What this means for you Expanded Global Exposure Your property is marketed to a worldwide audience of qualified buyers and investors actively searching for premium real estate. Enhanced Marketing Power Listings benefit from international distribution channels, strategic partnerships, and elevated luxury branding that increases visibility and demand. More Qualified Buyer Reach Access to an exclusive network of top-performing real estate professionals across major global markets means more opportunities for cross-border interest and strong buyer engagement. Local Expertise Backed by Global Influence You continue to receive Dickens Mitchener’s trusted local market knowledge — now amplified by the reach and reputation of a respected international luxury platform.
The Advantage With Dickens Mitchener and Mayfair International Realty, your home is positioned both locally and globally, ensuring maximum exposure, premium presentation, and stronger selling potential.
Supporting Our Community
Love it.
Own A Home? O P E N U P P O S S I B I L I T I E S FO R OT H E R S T H E R E ’ S ST R E N GT H I N N U M B E R S . Never has that been truer than when coming together in the real estate community to combat homelessness. T H E H O M EOW N E R S I M PACT F U N D, a designated 501(c)3 nonprofit, invites participants who are in the home closing process to make a small donation that adds up to a substantial gift to local organizations working to lift men, women and children out of homelessness. Because when you harness the power of community, you can weather any storm.
HOW IT WORKS If you’re fortunate enough to have a roof over your head, please consider supporting the Homeowners Impact Fund to help others in need. Funds raised are distributed directly to reputable nonprofit organizations that support individuals and families in finding a path out of homelessness.
Every day, you experience the joy of a place to call home. Every day, more than 3,000 people in the Charlotte area experience homelessness. Every day, more than 580,000 people across the US experience homelessness. Together, we can make a difference. M A K E A N I M PACT Become a supporter by following this link: homeowersimpactfund.org/donate For more information, email info@homeowersimpactfund.org
www.homeownersimpactfund.org We are #InWith10 #AHomeForAll
Proudly Serving T H E S E O R G A N I Z AT I O N S
Thank You